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1
Chan, Kit-bong. "A study of contract management process and performance for outsourcing contracts." Click to view the E-thesis via HKUTO, 2009. http://sunzi.lib.hku.hk/hkuto/record/B42555243.
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Yu, Huayang. "Essays on global outsourcing and innovation /." View abstract or full-text, 2007. http://library.ust.hk/cgi/db/thesis.pl?ECON%202007%20YU.
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Hou, Huiying, and 侯慧莹. "An examination of facilities management service outsourcing relationships." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2013. http://hdl.handle.net/10722/193428.
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Facilities management (FM) is a fast emerging industry and a field that deserves a far greater degree of academic inquiry. The common practice of FM service outsourcing and the lack of a theoretical unpinning create a gap in the field of FM. This study is initiated by the phenomena in FM service outsourcing: the frequent change in service providers appears to be common in FM service outsourcing. This urges a study on the outsourcing relationship in the field of FM.
The issues that influence FM service outsourcing relationships vary according to different economic climates, organizational resources, FM service characteristics, etc. This study aims to investigate FM service outsourcing relationships from human interaction perspective as humans are regarded to be an important element in FM service outsourcing relationships.
From a human interaction perspective, this study sheds lights on the relationship factors and their manifestation. Previous studies on outsourcing have developed a series of relationship factors that influence outsourcing relationships. However, the significance of these relationship factors varies according to different types of outsourcing relationships. In addition, the manifestation of relationship factors is not sufficiently elaborated in those studies. According to social exchange theory, relationship factors are defined as norms that reflect the influential attributes of a relationship or characteristics of the outsourcing process. Therefore, it is postulated that trust, openness, flexibility, coordination, cooperation and integration are influential relationship factors that affect FM service outsourcing relationships with support of social exchange theory.
To test the hypothesis, empirical studies had been carried out within the Hong Kong Facilities Management Industry. Qualitative research approach was adopted in the empirical studies – in-depth interviews and case studies were conducted. Findings reveal that trust, openness, flexibility, coordination, cooperation and integration are significantly reflected in the interviews with FM managers. The manifestation of relationship factors is correlated with each other. It is found that trust, openness and flexibility manifest themselves through the process of coordination, cooperation and integration. The empirical results of this study have highlighted significant issues for FM service outsourcing and provided profound implications for FM managers in managing FM service outsourcing relationships.<br>published_or_final_version<br>Real Estate and Construction<br>Doctoral<br>Doctor of Philosophy
4
Wachira, Wanjungu. "The effects of outsourcing practices conducted by organisations in Nairobi." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/4988.
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The purpose of this study is to investigate the relationship between outsourcing and development in Nairobi. The key research question for this study is what are the impacts of outsourcing practices conducted by organisations in Nairobi? Data were obtained from questionnaires distributed in December 2010. A total of 85 profit-making firms in Nairobi with a sample of 165 management employees were selected for this study. The empirical findings obtained relate to four outsourcing theories. Transaction Cost Analysis (TCA) Theory focuses on the cost savings that result from outsourcing. Agency Outsourcing Theory centres on outsourcing firms hiring agents to achieve productivity. Hiring agents may result in permanent staff being retrenched and additional outsourcing personnel being contracted and job creation and/or job loss results. Expectation Confirmation Theory (ECT) emphasises the importance of an outsourcing provider conforming to quality management principles. Resource Based Theory (RBT) proposes that organisations need a collection of resources and capabilities to execute outsourcing successfully. Findings further suggested that outsourcing can yield positive and/or negative outcomes depending on risks encountered, the business environment, company policies, function/s to be outsourced, and the competence and commitment of an outsourcing vendor. To further enhance the positive impact of outsourcing three improvements need to be executed: formulation of standard policies, price regulations, and commitment of outsourcing firms in adhering to set contract deadlines. It is suggested that the following would allow organisations to gain more from outsourcing in the future: the adoption of international/offshore outsourcing practices, more commitment by outsourcing consultants, the standardisation of charges for outsourcing contracts, and the use of new technology that would improve how outsourcing is conducted. It is concluded that the positive impacts of outsourcing would foster development to some extent while the possible negative impact of outsourcing would impede development.
5
De, Jongh Henk. "Information technology outsourcing." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/53467.
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Thesis (MBA)--Stellenbosch University, 2003.<br>ENGLISH ABSTRACT: The study project examines the concept of information technology (IT) outsourcing to
external service providers. It is a relatively new concept in the South African scenario and
there are many risks associated with the process that can cause a company to loose large
amounts of money if outsourcing is not done right. The study project will aim to examine the
most important aspects regarding IT outsourcing in order to reduce the risks associated with
the process.
The definition of IT outsourcing is the practice of transferring an organisation's computer
centre operations, telecommunications networks, or applications development to external
vendors of these services. There are different variations of outsourcing applicable to IT, for
example: contracting out, outsourcing, in sourcing and co-sourcing. Companies have different
reasons for outsourcing and the risks associated with the process have to be taken into account
when embarking on an outsourcing initiative.
With IT outsourcing there are different services that can be outsourced, for example:
mainframe services, desktop computer services, security services and different application
services. The decision to outsource a specific area of IT is a strategic issue and the risks,
costs, and selection of the service provider are all very important factors to take into account.
One of the main factors that any company should take into account when embarking on a big
initiative is of course costs. The aim is the reduction of costs of the specific outsourced area.
Therefore the necessary measures need to be in place to measure costs before and after the
outsourcing process. It could happen that the outsourcing process do not provide the reduced
cost benefits envisaged initially. This could be due to hidden costs that were not taken into
account when the outsourcing initiative was planned.
Normally the outsourcing process is driven by a structured project and numerous important
factors need to be taken into account when managing the whole process. The factors include:
the vendor evaluation process, setup of the service level agreement, the request for proposal,
relationship with the supplier, communication of the whole process inside the company, the
contract between the two parties, and the transition period with the measuring of results
thereafter. The current IT skills shortage in South Africa is causing companies to rethink their IT
strategies and make use of external service providers to supply them with the necessary skills
to get the job done. The research illustrates this fact that IT consulting has one of the highest
adoption rates currently and with regard to the future. Full blown outsourcing is still a
relatively new concept in South Africa and companies will only adopt the concept as soon as
it has proved to be successful and cost effective.
As mentioned it is important that a structured methodology should be used to drive an
outsourcing process. It is important that the approach is structured around proven project
management principles with the correct measures in place to support and sustain the whole
process.
Outsourcing of IT services is a strategic decision that a company must take and the risks
associated with the process mean that it must be planned and executed very carefully.
Outsourcing has various risks associated with it like the appointment of the wrong service
provider. However, the outsourcing process can also have its merits and the most important of
these are most probably lower costs, new IT skills, and better service. The shortage of IT
skills in South Africa makes the idea of outsourcing more and more attractive because of the
fact that companies can now "buy" the skills without having to commit to long term
permanent employment contracts for permanent staff.<br>AFRIKAANSE OPSOMMING: Die navorsingsverslag handel oor die konsep van uitkontraktering van
inligtingstegnologie(IT) dienste aan eksterne diensverskaffers. Aangesien dit 'n relatiewe
nuwe tendens in Suid Afrika se IT bedryf is, en die risiko bestaan dat 'n maatskappy groot
geldelike verliese kan ly indien dit nie reg aangepak word nie, word daar gepoog om na die
belangrikste aspekte van uitkontraktering te kyk om die risikos daaraan verbonde so laag as
moontlik te hou.
Die definisie van IT uitkontraktering is die oordrag van 'n organisasie se rekenaar sentrum
operasies, telekommunikasie netwerk, of toepassing ontwikkeling na 'n eksterne verskaffer
van hierdie dienste. Daar is verskillende variasies van uitkontraktering van toepassing op IT
soos byvoorbeeld: uitkontraktering, inkontraktering, en gesamentlike kontraktering.
Maatskappye het verskillende redes om 'n diens uit te kontrakteer en die risikos verbonde aan
die proses moet sorgvuldig in gedagte gehou word wanneer die uitkontrakteringsproses
aangepak word.
Met IT uitkontraktering is daar verskillende dienste wat uitgekontrakteer kan word soos
byvoorbeeld: hoofraam dienste, persoonlike rekenaar dienste, sekuriteitsdienste en verskeie
rekenaar applikasie dienste. Die besluit om 'n spesifieke area van IT uit te kontrakteer is 'n
strategiese kwessie vir die maatskappy en die risikos, kostes en keuse van eksterne
diensverskaffer is almal baie belangrike faktore wat in gedagte gehou moet word.
Een van die vernaamste faktore wat enige maatskappy in ag behoort te neem wanneer 'n groot
inisiatief aangepak word, is natuurlik kostes. Die doel van uitkontraktering is om die kostes
van die spesifieke area te verlaag. Daarom moet die nodige maatreëls in plek wees om die
kostes vooraf en na die uitkontrakteringsproses te meet. Die uitkontraktering inisiatief kan die
maatskappy egter baie duur te staan kom en glad nie die koste voordele bied wat aanvanklik
beplan is nie. Dit kan wees as gevolg van verskuilde kostes wat nie met die beplanning van
die proses in ag geneem is nie.
Gewoonlik word die uitkontrakteringsproses gedryf deur 'n gestruktureerde projek en
verskeie belangrike faktore moet in ag geneem word vir die hele proses. Die faktore sluit in:
die evaluasieproses om die regte diensverskaffer aan te stel, die opstel van die regte dokumentasie in terme van die diensvoorstel voorlegging, verhouding met die
diensverskaffer, die opstel van die diensvlak ooreenkoms, kommunikasie oor die hele proses
binne die maatskappy, die kontrak tussen die twee partye, oorgangstadium en die meting van
voordele daarna.
Die huidige tekort aan IT vaardighede in Suid Afrika veroorsaak dat maatskappye hul IT
strategie moet herdink en die opsie van eksterna diensverskaffers wat die nodige vaardighede
kan verskaf, oorweeg word. Die studie illustreer hierdie feit dat IT konsultasie een van die
hoogste vlakke van ingebruikneming tans en vir die toekoms het. Volledige IT funksie
uitkontraktering is nog 'n relatiewe nuwe konsep in Suid Afrika en maatskappye sal slegs die
idee aanneem sodra uitkontraktering as suksesvol en koste effektief bewys is.
Soos reeds genoem is dit belangrik dat 'n gestruktureerde metodologie gebruik word om 'n
uitkontrakteringsinisiatief te dryf. Dit is belangrik dat die aanslag geskoei is rondom bewese
projekbestuursbeginsels en dat die regte maatreëls getref is om die proses te ondersteun.
Uitkontraktering van IT dienste is 'n strategiese besluit wat 'n maatskappy moet neem. Die
risikos daaraan verbonde veroorsaak dat die beplanning en aanpak van die proses baie deeglik
en noukeurig gedoen moet word. Uitkontraktering het verskeie risikos soos om die verkeerde
eksterne diensverskaffer te kies, maar kan ook voordelig vir die maatskappy wees en die
grootste voordele wat 'n maatskappy kan verwag is verlaagde kostes en nuwe IT vaardighede.
Die probleem van 'n tekort aan goed opgeleide IT personeel in Suid Afrika maak die idee van
uitkontraktering al meer aanlokliker omdat dit 'n goeie manier is om goeie vaardighede in te
"koop".
6
Smith, Michael Alan. "An empirical investigation of the determinants of information systems outsourcing." Diss., Georgia Institute of Technology, 1998. http://hdl.handle.net/1853/29455.
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Ramohai, Thakane Thabitha. "The behavioural and attitudinal outcomes of outsourcing." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/10329.
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The study sought to investigate the impact outsourcing had on behaviours and attitudes of remaining employees after outsourcing. It was important to investigate this problem as there was a growing perception that outsourcing could reduce organisational commitment, employee engagement, job performance and threatens career factors in the company. The objective of the study was to contribute towards the understanding of outsourcing as a business strategy in order for managers to implement it and manage it accordingly. The sample consisted of a 100 junior to senior staff members from different companies in South Africa that have recently gone through outsourcing. There were one hundred and five (105) questionnaires issued, but only hundred (100) usable questionnaires were returned (95.2 percent response rate).The empirical results showed that there was a significantly positive correlation between outsourcing (the independent variable) and organisational commitment, employee engagement, job performance and career factors (the dependent variables). The descriptive statistics showed that most employees did not have a positive experience of outsourcing. Males and females did not differ with regard to their perceptions about their experiences of outsourcing. Furthermore, the experience of outsourcing and its outcomes were also not significantly differently experienced across other demographic categories such as age, tenure, job experience and education.
8
Szeto, Suet-man Helen. "Outsourcing of contract management and works supervision of road network maintenance in Highways Department." Hong Kong : University of Hong Kong, 2002. http://sunzi.lib.hku.hk/hkuto/record.jsp?B25139964.
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Chan, Wai-keung Jimmy. "Outsourcing public service delivery a study of public estate management in Hong Kong /." Click to view the E-thesis via HKUTO, 2004. http://sunzi.lib.hku.hk/hkuto/record/B31967462.
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Kroes, James R. "Outsourcing of supply chain processes [electronic resource] : evaluating the impact of congruence between outsoursing drivers and competitive priorities on performance /." Available online, Georgia Institute of Technology, 2007, 2007. http://etd.gatech.edu/theses/available/etd-05152007-122941/.
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Thesis (Ph. D.)--Management, Georgia Institute of Technology, 2008.<br>Soumen Ghosh, Committee Chair ; Lawrence James, Committee Member ; Vinod Singhal, Committee Member ; Ravi Subramanian, Committee Member ; Jeff Stratman, Committee Member.
11
Arendse, Sedick. "The strategic impact of outsourcing as applied to a facilities management company." Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/53177.
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Thesis (MBA)--Stellenbosch University, 2002.<br>ENGLISH ABSTRACT: This study project focuses on the relevance of outsourcing in the facilities management industry,
and will be conducted in the field of facilities management, for it is closely related to outsourcing
and business process outsourcing.
The primary aim of this study is to review and summarise some of the more important literature
on outsourcing, published in various sources during the past decade. Similar literature related to
facilities management will also be studied in order to relate the most generic articles on
outsourcing to the field of facilities management. A number of general conclusions will be drawn
on the basis of similarities encountered in the various published works.
The research is divided into the following sections:
• An introduction, explaining the various forms of outsourcing and the relationship between
outsourcing and facilities management.
• The definition of facilities management. This entails a description of facilities management,
typical facilities services and the facilities management company structure. The international
facilities management market is also discussed together with facilities management decisions.
• The definition of outsourcing, to enable the reader to comprehend this research report. The
different types of outsourcing, business processes outsourcing and the shared-services
methodology is explained. Drivers of the outsourcing process are identified and supported
with comments from top executives.
• The strategic impact of outsourcing is outlined, identifying the market value of outsourcing,
defining core competencies, establishing core and non-core activities and investigating the
formulation and implementation of a successful outsourcing strategy.
• Approaches to outsourcing are then investigated. This involves establishing an outsourcing
context, selection of service providers, managing an outsourcing relationship, building
strategic alliances and the South African legislation impacting on outsourcing, together with
advantages and disadvantages of outsourcing.
• The Sanlam LTD (Pty) case study captures the outsourcing theory in the South African
context, and identifies a local success story with international recognition. In conclusion, emphasis is placed on the fact that outsourcing trends throughout the world is
booming through strategic alliances with facilities management companies, with greater
emphasis and effort in establishing a successful relationship to sustain and enhance the
enormous value-add that outsourcing offers to both parties.<br>AFRIKAANSE OPSOMMING: Hierdie studieprojek fokus op die relevansie van uitkontraktering in die fasiliteitebestuursbedryf
en is op die gebied van fasiliteitebestuur gedoen, aangesien dit noue verband hou met
uitkontraktering en besigheidsprosesuitkontrakterings-elemente.
Die primêre doel van hierdie studieprojek is om sommige van die belangrikste literatuur oor
uitkontrak-tering, wat gedurende die afgelope dekade in verskeie bronne gepubliseer is, na te
gaan en op te som. Soortgelyke literatuur met betrekking tot fasiliteitebestuur is ook bestudeer
ten einde die mees generiese artikels oor uitkontraktering in die gebied van fasiliteitebestuur in
verband te bring. 'n Aantal algemene gevolgtrekkings sal gedoen word op grond van
ooreenkomste wat in die onderskeie publikasies aangetref is.
Die navorsing is in die volgende afdelings opgedeel:
• 'n Inleiding wat die onderskeie vorms van uitkontraktering en die verband tussen uitkontraktering
en fasiliteitebestuur verduidelik.
• Die definisie van fasiliteitebestuur. Dit behels 'n beskrywing van fasiliteitebestuur, tipiese
fasiliteitedienste en die fasiliteitebestuur-maatskappystruktuur. Die internasionale
fasiliteitebestuursmark word ook bespreek en dit sluit af met fasiliteitebestuursbesluite en
maatskappy-ondervinding.
• Die definisie van uitkontraktering, om die leser in staat te stel om hierdie studieprojek te
begryp. Die verskillende tipes uitkontraktering, besigheidsprosesuitkontrak-tering, en die
gedeeldedienstemetodologie word verduidelik. Drywers van die uitkontrakteringsproses word
geïdentifiseer en daar word afgesluit met kommentaar deur top uitvoerende amptenare.
• Die strategiese impak van uitkontraktering word geskets om die markwaarde van
uitkontraktering te identifiseer, kernbevoegdhede te definieer, kern- en nie-kernaktiwiteite vas
te stel en die formulering en implementering van 'n suksesvolle uitkontrakteringstrategie te
ondersoek.
• Benaderings tot uitkontraktering word dan ondersoek. Dit behels die vasstelling van 'n
uitkontrakteringskonteks, selektering van diensverskaffers, die bestuur van 'n uitkontrak- teringsverbintenis, die bou van strategiese alliansies, en Suid-Afrikaanse wetgewing wat 'n
impak op uitkontraktering het, tesame met die voordele en nadele.
• Die Sanlam Bpk. (Edms.)-gevallestudie ondervang die uitkontrakteringsteorie in die Suid-
Afrikaanse konteks, en identifiseer 'n plaaslike suksesverhaal met internasionale erkenning.
• Ten slotte word nadruk geplaas op die feit dat uitkontrakteringstendense wêreldwyd 'n
bloeitydperk beleef as gevolg van strategiese alliansies met fasiliteitebestuursmaatskappye,
met groter beklemtoning van en moeite om 'n suksesvolle verbintenis te skep om die enorme
toevoeging van waarde, wat uitkontraktering aan beide partye bied, te handhaaf en te
versterk.
12
Van, der Walt Christo. "Sasol mining : a case study in outsourcing." Thesis, Stellenbosch : Stellenbosch University, 2007. http://hdl.handle.net/10019.1/21187.
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Thesis (MBA)--Stellenbosch University, 2007.<br>ENGLISH ABSTRACT: Sasol Mining is a wholly owned subsidiary of Sasol Limited, an integrated oil and gas
company with substantial chemical interests. Sasol Mining extracts and supplies coal to
Sasol's synfuels and chemical plants in South Africa, but also sells some of its output to
extemal customers, primarily international (United States Securities Exchange
Commission, 2005: 39). Outsourcing, the practice of buying products and services from
external suppliers, increasingly forms part of the Sasol Mining business environment
and some of the challenges experienced and trends seen raise some interesting why
and how questions. Such questions are the topic of this research report. The case study
strategy to research has considerable ability to generate answers to 'why?' as well as
'what?' and 'how?' questions (Saunders, et aI., 2003: 93). Before such questions are
explored further however, a comprehensive literature review was carried out, but with
the intention to develop a theoretical framework of good outsourcing practice. This
theoretical framework lies at the heart of the research design and methodology. The
research objective is to develop an explanatory theory that associates certain factors
with the effectiveness of outsourcing initiatives at Sasol Mining. This research report's
central proposition is that any results obtained by Sasol Mining with outsourcing
initiatives can be explained by understanding to what extent its management of the
outsourcing process is in line with the theory of good outsourcing practice. This case
study's fundamental design will be that of a single-case with multiple, embedded units
of analysis. Sasol Mining serves as the single case in this research design and individual
outsourcing initiatives and its results at Sasol Mining are logical subunits that can be
identified and is studied in operational detail. Good evidence was found that the
effectiveness of outsourcing initiatives at Sasol Mining can be explained by
understanding the extent to which its outsourcing practices are in line with the
theoretical framework of good outsourcing practice. In addition, it is recommended that
Sasol Mining raise a strategic debate regarding outsourcing and its place in Sasol
Mining's business strategy, but against the backdrop of its current outsourcing practice
and the developed theoretical 'framework. There is good evidence that this framework
developed as part of the literature review (heretofore not presented at such an
integrated, all-encompassing level) is a "good" theory. Tantalising bits of information in
the form of thematic materials and recurring patterns surfaced during data reduction
and analysis. Black Economic Empowerment and outsourcing is one such example, and
it was explored to some extent. Many more exist. The case study as a research strategy
was successful in the sense that the research question could be answered, in addition
to the analytiC generalisation that could be made about the nature of the theory on
outsourcing practice itself. Although at times data recording and analysis requirements
were onerous, the research strategy also led to an in-depth understanding of Sasol
Mining as a business. This is the strength of the case study approach to research. That
is also what made the research report worthwhile.<br>AFRIKAANSE OPSOMMING: Sasol Mynbou is 'n filiaal van en word ten volle besit deur Sasol Beperk, 'n
ge'integreerde olie- en gas maatskappy met uitgebreide chemiese belange. Sasol
Mynbou ontgin en voorsien steenkool aan Sasol se sintetiese brandstowwe- en
chemiese aanlegte in Suid Afrika, maar verkoop ook steenkool aan eksterne klante,
hoofsaaklik in die internasionale arena (United States Securities Exchange Commission,
2005: 39). Eksterne verkryging, die praktyk waarvolgens 'n onderneming produkte en
dienste van eksterne verskaffers verkry, vorm toenemend deer van die Sasol Mynbou
besigheidsomgewing en van die probleme wat ervaar word daarmee en van die
waarneembare neigings laat interessante hoekom en hoe vrae ontstaan. Sulke vrae
vorm die onderwerp van hierdie navorsingsverslag. Die gevallestudie benadering tot
navorsing beskik oor 'n kragtige vermoil om antwoorde te verskaf rakende 'hoekom?',
'wat?' en 'hoe?' vrae (Saunders, et ai., 2003: 93). Alvorens sulke vrae egter verder
ondersoek word, word 'n omvattende literatuurstudie uitgevoer met die doer om 'n
teoretiese raamwerk te ontwikkel van goeie eksterne verkrygingspraktyk. Hierdie
teoretiese raamwerk vorm ook die kern navorsingsontwerp en -metodologie. Die
navorsingsdoelwit is om 'n verklarende teorie te ontwikkel wat sekere faktore koppel
aan die effektiwiteit van eksterne verkrygingsinisiatiewe by Sasol Mynbou. Hierdie
navorsingsverslag se sentrale stelling is: enige resultate wat deur Sasol Mynbou behaal
word met eksterne verkrygingsinisiatiewe kan verklaar word deur die mate waartoe die
eksterne verkrygingsproses bestuur word volgens die teoretiese raamwerk van goeie
eksterne verkrygingspraktyk. Die gevallestudie se fundamentele ontwerp is een van 'n
enkele geval met veelvuldige ingeslote eenhede van analise. Sasol Mynbou dien as die
enkele geval met individuele eksterne verkrygingsinisiatiewe en hul onderskeie resultate
wat identifiseerbaar is as logiese sub-eenhede. Daar is goeie bewyse gevind dat die
effektiwiteit van eksterne verkrygingsinisiatiewe by Sasol Mynbou verklaar kan word
deur 'n beg rip te ontwikkel vir die mate waartoe die bestuur van hierdie inisiatiewe
belyn is met die teoretiese raamwerk van goeie eksterne verkrygingspraktyk. Dit word
ook aanbeveel dat Sasol Mynbou 'n debat op strategiese vlak begin wat handel oor
eksterne verkryging se plek in die algemene ondernemingstrategie, maar binne die
konteks van die huidige praktyk by Sasol Mynbou en die teoretiese raamwerk wat as
deel van hierdie navorsingsverslag ontwikkel is. Daar is ook goeie bewyse dat die
teoretiese raamwerk (voorheen nie aangebied op so 'n ge"lntegreerde, omvattende vlak
nie) aan die vereistes van 'n "goeie" teorie voldoen. 'n Aantal interessante temas en
herhalende patrone het oak na vore gekom gedurende data analise. Swart Ekonomiese
Bemagtiging en eksterne verkryging is 'n voorbeeld van so 'n herhalende patroon en dit
is tot 'n sekere mate verder ondersoek. Daar is ook ander voorbeelde van soortgelyke
patrone. Die gevallestudie as 'n navorsingstrategie was suksesvol tot so 'n mate dat die
navorsingsvraag beantwoord kon word, en boonop was dit ook moontlik om afieidings
te maak rakende die teorie van eksterne verkrygingspraktyk. Hoewel data vaslegging
en -analise soms oarweldigend was, het die navorsingstrategie tog gelei tot 'n diepe
insig van Sasol Mynbou as 'n besigheid. Dit is die krag van die gevallestudie benadering
tot navorsing. Dit is ook wat die navorsingsverslag die moeite werd gemaak het.
13
Makhubela, Sello. "SITA IT outsourcing framework." Thesis, Stellenbosch : Stellenbosch University, 2010. http://hdl.handle.net/10019.1/6400.
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Thesis (MBA)--Stellenbosch University, 2010.<br>Purpose: The aim of this research is to establish an IT outsourcing framework to enable SITA to
consider key IT outsourcing elements to provide the required IT outsourcing or similar services to
its customers to better fulfil its mandate as outlined in the SITA Act and other related legislation.
Design/methodology/approach: The information gathered from various literature sources was
analysed, evaluated and assessed to determine trends, lessons learnt and pitfalls of IT outsourcing,
and IT mergers and acquisitions to develop an IT outsourcing framework and approach.
Findings: The IT outsourcing framework for SITA consists of customer value drivers (motivating
factors), governance model, engagement and supplier management model, and business model as
the key IT outsourcing elements that SITA must consider to successfully provide the required IT
outsourcing or similar services to its customers to improve its credibility.
Research limitations/implications: To extend this research, more work is necessary to assess each
element of the framework to determine specific actions that must be taken to leverage on economies
of scale, improve productivity and IT capability within Government departments.
Practical implications: This framework is intended to provide SITA with guidelines and an
approach that may be used to successfully respond to the customers requests respond to the IT
operations of its customers or to collaborate with the customer in providing its IT outsourcing
services.
Originality/value: This research will contribute towards establishing the best practices for agencies
like SITA to successfully provide IT outsourcing services to Government.
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Venter, J. J. (Johan Jacobus). "The relevance of outsourcing in construction project management companies : a literature study." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/52014.
Full textAbstract:
Thesis (MBA)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: This research project focuses on the relevance of outsourcing in construction project
management companies, and will be conducted in the field of project management,
for it is closely related to matrix management and other project management
elements.
The primary aim of this study is to review and summarise some of the more important
literature on outsourcing published in various sources during the past decade. Similar
literature related to project management would also be studied in order to relate the
mostly generic articles on outsourcing to the field of Project Management. A number
of general conclusions will be drawn on the basis of similarities encountered in the
various published works.
The research is divided into the following sections:
• An introduction, explaining the relationship between outsourcing, project
management and a construction project management company.
• The definition of a construction project management company. This entails a
description of a construction project management company and the
organisational structure of such a company. The properties and advantages of a
matrix organisation structure are also discussed, because of the close
resemblance between a construction project management company's
organisational structure and that of a pure matrix organisation structure.
• The definition of outsourcing, to enable the reader to comprehend the title of this
research project. The difference between outsourcing and traditional
subcontracting is explained, and drivers of the outsourcing process are identified.
• The relevance of outsourcing in construction companies is then investigated. This
involves the study of the formulation and implementation of a successful
outsourcing strategy, the establishing of core and non-core activities and the
outsourcing of these activities, specifically in a construction project management
company.
• The relationship between outsourcing and project success is then studied. In this
process, both project success and the critical success factors are investigated and defined that are crucial to the successful implementation of an outsourcing
strategy, together with its advantages and disadvantages.
• All stakeholders play an important role in the implementation of an outsourcing
strategy. It is therefore important to define the roles of the directors, operations
manager, resource manager and project managers in this process.
• In conclusion emphasis is placed on the fact that all construction companies will
have to adopt this strategy or a similar one to become a true virtual construction
company, thus a construction project management company, if their aim is to be
successful by international standards.<br>AFRIKAANSE OPSOMMING: Hierdie studieprojek fokus op die toepaslikheid van uitkontraktering in konstruksieprojekbestuurmaatskappye.
Die studie sal onderneem word in die veld van
projekbestuur aangesien dit in nou verband staan met matriksbestuur en ander
projekbestuur elemente.
Die hoofdoel van die studie is om van die belangrikste literatuur oor hierdie
onderwerp wat oor die afgelope dekade gepubliseer is, te bestudeer en op te som.
Soortgelyke literatuur oor projekbestuur sal ook bestudeer word om die onderwerp
van toepassing te maak op projekbestuur, aangesien die artikels oor uitkontraktering
meestal generies van aard is. Gevolgtrekkings sal gemaak word na aanleiding van
ooreenkomste tussen die verskillende gepubliseerde werke.
Die studieprojek sal verdeel word in die volgende gedeeltes:
• 'n Inleiding wat die verband aantoon tussen uitkontraktering, projekbestuur en 'n
konstruksie-projekbestuurmaatskappy.
• Die definisie van 'n konstruksie-projekbestuurmaatskappy. Dit behels onder meer
'n beskrywing van 'n konstruksie-projekbestuurmaatskappy en die
organisasiestruktuur van so 'n maatskappy. Die eienskappe en die voordele van
'n matriks-organisasiestruktuur word ook bespreek, aangesien daar 'n sterk
ooreenkoms is tussen die organisasiestruktuur van 'n konstruksieprojekbestuurmaatskappy
en 'n suiwer matriks-struktuur.
• Uitkontraktering word gedefinieer sodat die leser 'n geheelbeeld kan skep t.o.v.
die titel van hierdie studieprojek. Die verskil tussen uitkontraktering en
tradisionele subkontraktering word verduidelik en die drywers van uitkontraktering
word geidentifiseer.
• Die toepaslikheid van uitkontraktering in konstruksie-projekbestuurmaatskappye
word dan ondersoek. Die studie omvat die formulering en toepassing van 'n
suksesvolle uitkontrakteringstrategie, die bepaling van kern en nie-kern
aktiwiteite, en die uitkontraktering van hierdie aktiwiteite, spesifiek in die geval
van 'n konstruksie-projekbestuurmaatskappy.
• Die verband tussen suksesvolle uitkontraktering en projeksukses word ook
ondersoek. In die proses word projeksukses, die kritieke suksesfaktore met die toepassing van 'n uitkontrakteringstrategie en die voor- en nadele van
uitkontraktering gedefinieer en ondersoek.
• Alle aandeelhouers speel 'n belangrike rol in die toepassing van 'n
uitkontrakteringstrategie. Dit is dus belangrik om die rol van die direkteure,
operasionele bestuurder, hulpbronbestuurder en die projekbestuurders te
definieer en te identifiseer.
• In die slotsom van die studieprojek word beklemtoon dat alle konstruksieprojekbestuur-
maatskappye hierdie of 'n soortgelyke strategie sal moet volg
indien hulle in die toekoms suksesvol wil wees.
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Qi, Cong, and 亓聰. "Exploring the effects of relationship and contract issues on the success of IT outsourcing: an exploratorystudy in China." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B40987619.
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Paradza, Dignity. "Global sourcing in the shoe retailing industry in the Western Province, South Africa : a case study." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2108.
Full textAbstract:
Thesis (MTech (Retail Business Management))--Cape Peninsula University of Technology, 2016.<br>In an effort to remain competitive and maintain stable sales level and profitability, companies across the world have turned to global sourcing. This was a result of analysing the benefits of globalisation and advancement in technology which enabled this sourcing strategy to become very popular in many industries across the world. This was no different with the shoe retail industry in Cape Town. Shoe retailers have become dependent on international trade as it is synonymous with low costs and affordable shoes. However, despite these benefits, global sourcing is well known for being difficult to implement. For an industry so dependent on international trade, it was imperative to investigate how well shoe retailers have adopted global sourcing. This thesis aimed to investigate the implementation of global sourcing by shoe retailers in Cape Town, Western Province. Global sourcing is categorised into three main stages which include domestic sourcing, international procurement and global sourcing. These were the stages used to categorise the level of global sourcing adaptation by shoe retailers in the province. The challenges and improvements required were also examined and explored. A mixed-methods approach was implemented which involved adopting both quantitative and qualitative research. Eighty survey questionnaires were administered to retail buyers, logistics managers and executive management. This represented the quantitative research category, while twenty in-depth interviews represented the qualitative research phase which were conducted on global sourcing committee members in various shoe retail companies. The research outcomes unveiled that most shoe retailers in Cape Town source domestically through middlemen, known as sourcing intermediaries. The reasons for this included a lack of finance to support the global sourcing activities; the strategy is less risky as compared to global sourcing which is risk prone; a lack of adequate information to effectively execute global sourcing; and some retailers are too small in terms of business activity to fully implement global sourcing. The remaining retailers were split between international procurement and global sourcing. Fluctuation in exchange rates, internal communication problems, bad weather, and communication problems with manufacturers or suppliers were identified as challenges that retailers face. Areas highlighted by retailers which require improvement included internal communication between departments, increase in financial support towards global sourcing and quality control of shoes before shipment to Africa. In conclusion, global sourcing has yet to be fully adopted by most retailers in Cape Town, and sourcing intermediaries, wholesalers or agents are currently imperative for the existence of the shoe industry as they provide services which retailers cannot execute on their own
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Dolley-Ryneveld, Mieshkah. "The effect of outsourcing a South African automotive company's material handling activities on its operational performance." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/d1021202.
Full textAbstract:
Outsourcing has become a popular trend in the last two decades and has been applied in both non-essential and critical business functions. It has been viewed as a vital source of competitive advantage and is expected to remain an important component in future business strategies. Over the past few years, the outsourcing of logistics functions in particular has shown strong growth. Thus, an abundance of research on the outsourcing of logistics is available. However, there has been little research on the outsourcing of material handling activities as a sub-component of logistics, nor its effect on a company’s operational performance. The purpose of this treatise is to determine the effects of outsourcing a South African automotive company’s material handling activities on its operational performance. It further aims to compare the company’s expected outcomes for outsourcing with actual outcomes. In addition, the factors which contributed positively and negatively to the operation of the outsourced material handling activities at the company, are established. The automotive company in this study is situated in Port Elizabeth, but due to confidentiality reasons the name of the company is not mentioned in the study. The study consists of a literature review on the background of outsourcing, outsourcing theories, outsourcing trends, important outsourcing considerations and gaps in outsourcing research. Primary data, collected through the use of a questionnaire to determine the effects outsourcing has on the company’s operational performance, is collected, reported and analysed in the study. The performance criteria used to determine these effects are: cost; delivery speed and reliability; flexibility; quality; the outsourcing relationship and the management of the outsourcing relationship. The study results reveal that the operational performance of the company remained the same after outsourcing.
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Chan, Wai-keung Jimmy, and 陳偉強. "Outsourcing public service delivery: a study of public estate management in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2004. http://hub.hku.hk/bib/B31967462.
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Peak, Daniel Alan. "The Risks and Effects of Outsourcing on the Information Systems Function and the Firm." Thesis, University of North Texas, 1994. https://digital.library.unt.edu/ark:/67531/metadc279257/.
Full textAbstract:
IS outsourcing, especially large-scale IS outsourcing, is a comparatively recent and rapidly growing IS phenomenon, but it is also an inherently risky activity. In an IS outsourcing arrangement, the outsourcing vendor accepts responsibility for IS resources and functions formerly controlled directly by the firm. This research examines IS outsourcing from two perspectives. (1) From an IS perspective, it examines the risk perceptions of IS managers of fourteen Fortune-500 firms who had recently conducted an outsourcing evaluation. (2) From a financial perspective, it examines the theoretical relationship of IS outsourcing with financial performance, and investigates the empirical effects of IS outsourcing on the firm's market value and market risk. This research views IS outsourcing as an independent variable whose effects on the firm may be measured as changes in security returns, changes in asset risk, changes in capital structure, and long-term changes in profitability. To accomplish this, it characterizes IS outsourcing as a sale-and-leaseback transaction.
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Van, der Westhuizen Carl Johan. "Outsourcing : understanding the strategic value in the refractory industry." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/970.
Full textAbstract:
Thesis (MBA (Business Management))--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: RHI Refractories believe that the process of outsourcing certain activities of a companies’ value chain goes hand in hand with a complete new way of how management think and do things. The process of outsource the refractory activity of a company’s value chain is not just a matter of outsourcing a part of the value chain that cannot influence the company’s performance negatively, but it can stop the process.
To achieve a true business relationship RHI and SASOL must have the same goals in their goal setting to make the contract successful.
RHI Refractories and SASOL shared goals: • The target to reduce the Total Cost of Ownership involving the refractory material on SASOL. • Both parties need a 100% buy-in in this concept and need to lay down a guideline on mutual profit sharing to end up with a win-win scenario. • RHI to supply SASOL with a competent installation crew and technical assistance in exchange for remuneration. • RHI and SASOL to have a long term relationship to ensure installation crew is familiar with plant conditions on contract work as well as project work.
RHI Refractory’s strategy to supply the service has two major advantages:
a. these type of contract ensures a constant monthly cash flow; b. It lifts the entry barriers for rival companies that they are unable to compete cost effective on additional project work that’s not part of the outsourcing contract scope.
From the financial results RHI was successful in their strategy by securing 100% of all the material and additional project work on the SASOL site.
RHI wanted to establish a relationship that can be classified as – NETWORK ORGANIZATION.
This relationship would better the marketing position of RHI Refractories, it would secure a long term relationship, both companies would benefit from a shared vision and this would lead to a win-win situation.
RHI Refractories definitely benefit from outsourcing contracts as a service provider and in the same way it controls rival companies by setting high entry barriers through cost sharing between contract and project work.<br>AFRIKAANSE OPSOMMING: RHI Refractories glo dat die proses van uitkontraktering van sekere aktiwiteite van 'n maatskappy se waardeketting 'n kompleet nuwe wyse is waarop bestuur dink en besigheid doen. Die proses van uitkontraktering van die vuurvaste funksie van 'n maatskappy se waardeketting is nie net 'n geval van uitkontraktering van 'n gedeelte van die waardeketting wat die maatskappy negatief kan beinvloed nie, maar dit kan die proses stop.
Om 'n ware besigheidsverhouding te verkry, moet RHI en Sasol dieselfde doelwitte in hulle doelstelling hê om die kontrak suksesvol te maak.
RHI Refractories en SASOL se gedeelde doelwitte: • Om die Totale Koste van Eienaarskap te verminder ten opsigte van vuurvaste materiale; • Beide partye moet 100% inkoop in die konsep en moet riglyne neerlê vir wedersydse winsdeling wat lei tot ‘n wen-wen verhouding; • RHI moet SASOL voorsien van 'n bevoegde installasie span en tegniese bystand vir vergoeding; • RHI en SASOL moet 'n langtermyn verhouding opbou om te verseker dat die installasie span vertroud is met die aanleg omstandighede, kontrak- en projekwerk.
RHI se strategie om 'n diens te verskaf het twee groot voordele: • Hierdie tipe kontrakte verseker ‘n konstante maandelikse kontantvloei; • Dit lig die intree vlakke van mededingende maatskappye in so ‘n mate dat mededingende maatskapye nie koste doeltreffend kan meeding op projekte wat nie deel is van die bestaande kontrak nie.
Vanuit die finansiele resultate is dit duidelik dat RHI suksesvol was in hulle strategie deur 100% van alle materiaal en projekwerk verkry het op die SASOL aanleg.
RHI wil ’n verhouding bewerkstellig wat geklassifiseer kan word as – NETWERKVORMEND.
So ’n verhouding sal ’n beter bemarkingsaanslag vir RHI beteken, dit sal ’n langtermyn verhouding verseker, beide maatskappye sal voordeel trek uit ’n gedeelde doelwit wat sal lei tot ’n wen-wen verhouding.
RHI trek voordeel uit uitkontrakteerde kontrakte as ’n diensleweraar en in dieselfde tyd beheer dit mededingende maatskappye deur die intreevlakke te beheer deur kostedeling tussen kontrakwerk en projekwerk.
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Lewis, Angela (Tidwell). "The effects of information sharing, organizational capability and relationship characteristics on outsourcing performance in the supply chain an empirical study /." Columbus, Ohio : Ohio State University, 2006. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1154620550.
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Maloba, Ngako Daniel. "Outsourcing : a business model to improve municipal service delivery." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/6173.
Full textAbstract:
Thesis (MBA (Business Management))--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: This study report concerns service delivery issues at municipal level which have emerged as areas of critical concern as far as they affect consumers of municipal services, interest groups and government as a whole. Background to investigation. The need to investigate the service delivery challenges at municipal level arose out of multiple newspaper reports reflecting on lack of satisfaction from end-users and authorities regarding quality of delivery. Organizations such as South African Local Government Association (SALGA) and South African National Civic Organization have both commissioned assessment of municipal service delivery performances, and the reports drafted thereof were both critical and unimpressive. Based on these reports, the author recognized the need to investigate the reasons for poor service delivery and to test the idea of adopting outsourcing as a complementary mechanism to the delivery of services that are currently being employed. Procedure used. The information gathering for this investigation was done by means of structured interviews with municipal managers and senior officials in the administration. Provinces which were covered in the study include Limpopo, Gauteng, and North West. Although it was desirable to include more provinces in the study, it was however not feasible owing to limited resources available. Related literature was examined to further enhance insight in the subject and also to search for added potential solutions to the service delivery problem. Results of investigation. The findings reveal that primary barriers to quality service delivery are lack of sufficient municipal capacity; shortage of skilled workers; budgetary constraints; lack of effective management systems to ensure that, when a service is sourced from outside, competent service providers are appointed and their performance satisfy and exceed expectation and requirements. The root causes to these service delivery challenges are, among other things, a consequence of economic development which stimulates demand for skilled workers in the private sectors, and limited resources in the coffers of government. To compound the challenges, municipalities are unable to attract, develop and retain the quantities and qualities of skilled workers they need, owing to the uncompetitive pay packages they offer. Literature has revealed that legislature, in the form of Municipal Systems Act, make provision for municipalities to explore service delivery mechanisms in order to supplement internal means (Municipal Systems Act, 32 of 2000). Conclusion. From the results and findings the following conclusions can be drawn: Owing to the present demand for service delivery and the inability of municipalities to build sufficient internal capacity, alternative mechanisms such as outsourcing, must be explored and employed. In addition, there is, however, a great need for management systems and structures to be established or upgraded to ensure that mileage from external service providers is maximized. Recommendation. Following the results of the investigation and the conclusion made, the following actions can be recommended: • Assess service delivery capabilities and identify gaps. • Establish service needs and requirements that can be sourced externally. • Set up robust management systems and support structures to ensure that outsourcing initiatives are guaranteed to be successful.<br>AFRIKAANSE OPSOMMING: Hierdie studieverslag het betrekking op munisipale diensleweringskwessies - 'n gebied wat sorgwekkende afmetings aanneem in die opsig dat verbruikers van munisipale dienste, belangegroepe en die regering as 'n geheel daardeur geraak word. Agtergrond van die ondersoek. Die behoefte aan 'n ondersoek na die uitdagings ten opsigte van dienslewering op munisipale vlak spruit uit verskeie koerantberigte wat die gebrek aan tevredenheid van eindgebruikers en owerhede aangaande die gehalte van dienslewering reflekteer. Organisasies soos die Suid-Afrikaanse Vereniging vir Plaaslike Regerings (SALGA) en die South African National Civic Organisation het beide die assessering van munisipale diensleweringsprestasies gelas. Die verslae wat hierna opgestel is, was krities en onindrukwekkend. Die outeur het, gebaseer op hierdie verslae, twee behoeftes geeien: die behoefte aan 'n ondersoek na die redes vir die swak diensverskaffing geeien, en die behoefte aan die uitkontraktering, soos wat tans aangewend word, as 'n aanvullende meganisme tot dienslewering. Die prosedure wat gevolg is. Die insameling van inligting vir hierdie ondersoek is gedoen deur gestruktureerde onderhoude met munisipale bestuurders en senior amptenare in die administrasie. Provinsies wat by die ondersoek betrek is, is Limpopo, Gauteng en Noordwes. Alhoewel dit wenslik is om meer provinsies in te sluit, was dit weens beperkte beskikbaarheid van hulpbronne nie uitvoerbaar nie. Verwante literatuur is geraadpleeg om verdere insig in die onderwerp te verkry en ook om bykomende moontlike oplossings te vind vir die probleem van dienslewering. Resultaat van die ondersoek. Die bevindinge dui daarop dat die primere struikelblokke in die pad van gehalte dienslewering die volgende is: gebrek aan munisipale bekwaamheid, tekort aan geskoolde werkers, beperkte begrotings, en 'n gebrek aan effektiewe bestuursisteme wat kan verseker dat, indien 'n diens uitgekontrakteer word, bekwame diensverskaffers aangestel word en dat hulle werksverrigting bevredigend is en verwagtinge en vereistes oortref. Die grondoorsaak vir hierdie uitdagings in dienslewering is o.a. die gevolg van ekonomiese ontwikkeling wat die aanvraag na geskoolde werkers in die privaatsektor stimuleer en hulpbronne in die staatskas beperk. Wat die uitdaging verder vergroot, is dat munisipaliteite, as gevolg van die onkompelerende besoldigingspakkette wal hulle aanbied, nie in staat is om die kwantiteit of kwaliteit geskoolde werkers wat hulle benodig te trek, ontwikkel of te behou nie. Literatuur het aan die lig gebring dat wetgewing, in die vorm van die Wet op Munisipale Rade, voorsiening daarvoor maak dat munisipaliteite diensverskaffingsmeganismes ondersoek ten einde interne vermoens aan te vul. Gevolgtrekking. Die volgende gevolgtrekkings kan afgelei word uit die resultate en bevindinge van die ondersoek: Te wyte aan die huidige aanvraag vir dienslewering en die onvermoe van munisipaliteite om voldoende interne bekwaamheid op te bou moet alternatiewe meganismes soos uitkontraktering ondersoek en aangewend word. Daar is egter ook 'n dringende behoefte dat bestuursisteme gevestig of opgegradeer word ten einde te verseker dat maksimale insette verkry word van eksterne diensverskaffers. Aanbevelings. Die volgende optrede word aanbeveel na aanleiding van die uitkoms van die ondersoek en die gevolgtrekking waartoe gekom is: • Assesseer die geskiktheid van dienslewering en identifiseer die leemtes. • Stel vas watter diensbehoeftes en -vereistes suksesvol uitgekontrakteer kan word . • Vestig kragtige bestuur- en ondersteuningsisteme om te verseker dat uitkontrakteringsinisiatiewe gewaarborg is om suksesvol te wees.
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司徒雪雯 and Suet-man Helen Szeto. "Outsourcing of contract management and works supervision of road network maintenance in Highways Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2002. http://hub.hku.hk/bib/B31966998.
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Muzanenhamo, George Nyika. "The relationship between change implementation, organisational citizenship behaviour and job satisfaction in the business process outsourcing industry in the Western Cape, South Africa." Thesis, Cape Peninsula University of Technology, 2016. http://hdl.handle.net/20.500.11838/2444.
Full textAbstract:
Thesis (MTech (Human Resources Management))--Cape Peninsula University of Technology, 2016.<br>Change management is inevitable in the Business Process Outsourcing (BPO)
industry in South Africa, where organisations have to be constantly vigilant when
tackling the interwoven relationship between change implementation, organisational
citizenship behaviour (OCB) and job satisfaction.
The objective of this Master’s thesis study was to examine the nature of change
implementation in the BPO industry, to determine the effects of change
implementation on OCB and job satisfaction and to examine the relationship between
change implementation, OCB and job satisfaction.
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Schulz, Christian, and Oleksandra Volianska. "Risk Identification in Offshore Out-sourcing of Services in Small and Medium sized Enterprises." Thesis, Linköpings universitet, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-70952.
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Background: Development of technologies and worldwide reductions of trade barriers during the last decades increased competition and the need to offer high-quality prod-ucts and services for a reasonable price. Particularly, the service sector increased in size and variety of outputs. The development of the information technology segment has de-termined the market environment. To be able to compete in this global market offshore outsourcing of IT functions can be a valuable tool if handled in the right way. Small and medium sized enterprises can profit from service offshore outsourcing although studies show that this type of organizations fail in their outsourcing initiatives in an above aver-age rate as a result of deficits in risk management, precisely in risk identification. Aim: The aim of this Master Thesis is to analyse the specific characteristics of small and medium sized enterprises in order to find out how they impact the different stages of the service offshore outsourcing process. Theory and empirical data helps to spot strengths and weaknesses of these organizations in order to find a solution to a better risk identification process which then might lead to increased success in offshore out-sourcing of services. Definitions: Service offshore outsourcing refers to the purchase of a service (which may have been produced in-house before) by a firm from a supplier located in a differ-ent country while the supplier and buyer keep their respective initial locations. Risk is the potential that a chosen action or activity leads to an undesirable outcome. Risk iden-tification, the first part of risk management (followed by risk assessment and prioritiza-tion), is defined as an analysis of potential risk factors to the success of an endeavour. Completion and results: Specific characteristics of small and medium sized enterprises play a significant role in the risk identification process of service offshore outsourcing. By being aware of these risks and acting according to minimize them, harm can be pre-vented. Especially, a well-designed service offshore outsourcing contract, regular com-munication and personal relationships could be an advantage to overcome the draw-backs of small size, high dependency, need for flexibility and lack of resources.
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Govender, Inbanathan. "An analysis of the key drivers, decision making and strategic issues with respect to outsourcing in the SA pharmaceutical manufacturing industry." University of South Africa, 2007. http://hdl.handle.net/10500/59.
Full textAbstract:
“Outsourcing has been touted as the ideal way for organisations to reduce cost, focus
on core business processes, improve services, enhance skills, reduce time-to-market
and increase overall competitive advantage,” (Power, Bonifazi and Desouza, 2004). A
pertinent question is therefore ‘Can South African companies in the pharmaceutical
industry remain competitive by outsourcing, what is driving these companies to
outsource and how effective has the initiative been?’
The purpose of the study is to identify the extent to which various key factors play an
influential role in motivating pharmaceutical companies in SA to outsource. South
African pharmaceutical companies as part of the global arena, have to continually
assess the feasibility of manufacturing their products in-house or allowing contract
manufacturers to manufacturer and or pack on their behalf. The research questions
posed in this research were: why are companies outsourcing, what is outsourcing and
what is happening amongst the South African pharmaceutical companies? The results
of this qualitative rich study have shown that outsourcing in SA is not just about cost
savings or reduction in product costs but that this process is able to afford the contract
giver the ability to tap into additional capabilities (facilities, technology and skill) of their
outsourcing partner.
Outsourcing has enabled the contract manufacturers in SA to assist the contract givers
in numerous areas such as cost reduction, cost saving, reduction in capital investment,
increased flexibility and allowed the contract givers to focus on their core competencies.
The implementation of off shoring may result in South African contract givers incurring
additional ‘hidden costs’ which may be attributed to quality problems, reduced flexibility
of transport, product write-offs (due to large volumes ordered), currency fluctuations and
additional resources that may required (technology transfer, documentation review, and
validation). The responses from the research questionnaires indicate that the key
drivers of outsourcing in South African are aligned with those identified in global
ii
marketplace by Jiang and Qureshi; Copestake and Lau and Zhang (2006). The main
drivers being profitability increase (cost reduction, cost saving and capital reduction),
strategic considerations (focus on core competence, increased flexibility and to
facilitate market penetration) and access to knowledge and skills.
The key for the South African outsourcing service providers lies in ensuring that their
clients are kept satisfied so that they can minimise the threat of offshore providers. The
results of the study are line with Momme and Hvolby (2001) suggestions in which they
advocate that organisations only outsource when suppliers have a comparative
advantage and that an organisation proactively have a stronger focus on its internal
core business areas. In SA governmental changes in regulations/ laws such as those
addressing parallel importation, patents, foreign investors and trade would impact on
the countries national competitive advantage. However although outsourcing is highly
beneficial, organisations need to carefully manage the process, identify hidden costs,
risks and initiate preventative measures to ensure success.
This study was the first step towards conceptualising the impact of the key drivers,
decision making and strategic issues on the South African pharmaceutical
manufacturing industry.<br>Graduate School of Business Leadership<br>MBL
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Chow, Shek-wai, and 鄒錫偉. "An evaluation of the effect of shopping centre management outsourcing on service quality." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B4516440X.
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Nitschke, Christian. "Outsourcing vs. insourcing in the automotive industry : the role and concepts of suppliers." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50411.
Full textAbstract:
Thesis (MBA)--Stellenbosch University 2005.<br>Some digitised pages may appear illegible due to the condition of the original hard copy<br>ENGLISH ABSTRACT: The research report takes an in-depth look at the automotive industry and their major
participants in the upstream value chain. The different parties involved are the automotive
manufacturers (OEMs) and their suppliers. The overall goal of the following report is to
identify suitable business models for small to medium sized (SME) automotive suppliers.
As the automotive value chain currently undergoes an evolutionary change towards a
diminishing vertical integration of the OEMs, it becomes a challenging issue to reconfigure
the responsibilities of the suppliers. Thereby OEMs and their suppliers have to cope with a
shift from a functional to a process orientated value chain. During this reorganization of the
OEM-supplier interface, enterprises realign their strategic intent towards their core
competencies as well. Besides the shifting value chain, both suppliers and OEMs have to cope
with a consolidation in their industries. This consolidation is impacted by stagnating
traditional markets, an ongoing globalization of the value chain, and an increasing
productivity pressure in the automotive industry.
Looking at the automotive supplier, it becomes obvious that the suppliers are on the one hand
challenged by productivity pressures and on the other hand have the opportunity to take over
more business of the automotive value chain. The growth potential requires changes in the
area of supply chain management and new types of collaboration in the supply network. This
prospective development is mainly influenced by a trend towards the outsourcing of entire
processes by the OEMs and the increasing need for future innovations in the automotive
industry.
After discussing the above mentioned issues, the report analyses the role of suppliers with
respect to their main customers, the automotive OEMs. Based on the findings business
models for suppliers are assessed and key success factors for small to medium sized suppliers
are proposed and evaluated. The findings of the evaluation are translated into suggestions for
most suitable business models of SMEs. The report concludes with recommendations for the
strategy building process indicates problems concerning the shifting value chain, and points
out the importance of further research in the field of the small to medium sized automotive
supplier industry.<br>AFRIKAANSE OPSOMMING: Hierdie studieverslag ondersoek die motorvoertuig industrie met verwysing na die hoof
deelnemers 'n die opwaartse waarde-ketting. Die partye betrokke is die
motorvoertuigvervaardigers (OEMs) asook hul verskaffers. Die oorhoofse doel van die
verslag is om gepaste sakeplanne vir klein en medium grootte (SME) ondernemings te
identifiseer.
Die motorvoertuig industrie se waardeketting ervaar tans 'n drastiese veranderingsproses -
gekenmerk deur afnemende vertikale integrasie vanaf die OEMs - wat voortdurende nuwe
uitdagings veroorsaak vir die innoverende verskaffer. Beide die OEMs en hul verskaffers
moet dus aanpas met hierdie verandering - van funksioneel na proses-georienteerd - in die
waarde-ketting. Tydens hierdie herstrukturering van OEM-verskaffer interaksie, moet
deelnemers verseker dat die strategiese bedoeling in fyn ooreenstemming is met hul basiese
bevoegdhede. Behalwe die verskuiwing in die waardeketting, moet OEMs asook verskaffers
aanpas met samesmelting in hulle industrieë. Hierdie proses van samesmelting word
beinvloed deur kwynende konvensionele markte, voortgesette globalisasie van die waardeketting,
asook toenemende druk om produktief te wees in die motorvoertuig-industrie.
'n Ondersoek in motorvoertuig industrie verskaffers toon dat daar enersyds geweldige
uitdagings ervaar word soverre dit produktiwiteitverbetering betref, maar andersyds daar ook
geleendhede gebied word vir die verskaffer om verder te integreer deur oornames in die
waarde-ketting. Om groei potensiaal te verwesenlik noodsaak dit veranderinge in die veld van
verskaffingskettingbestuur, asook nuwe metodes van samewerking in die
verskaffingsnetwerk. Hierdie moontlike tendens van integrasie word hoofsaaklik beinvloed
deur 'n geneigdheid van OEMs om volledige prosesse te sub-kontrakteur asook deur die
toenemende aanvraag vir voortdurende innovering in die motorvoertuig industrie.
Laastens ondersoek die verslag die rol van die verskaffer vanuit die oogpunt van hul hoof
kliënte, die OEMs. Na aanleiding van die verslag se bevindings word verskaffers se
sakeplanne en modelle beoordeel en evalueer en word sleutel suksesfaktore vir die SME
verskaffer voorgestel. Die uitslae van die evaluasie word verder verwerk tot in voorstelle wat
gepas is vir die sakeplanne van meeste SMEs. Die verslag kom tot voltrekking met
aanbevelings in die strategie bouproses rakende die veranderende waardeketting, en dui ook
op die noodsaaklikheid van verdere navorsing onder die SME motorvoertuig industrie
verskaffers.
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Dlamini, Joe. "Framework for identifying areas in the operations division of Vodacom that could be outsourced." Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/80787.
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Thesis (MBA)--Stellenbosch University, 2008.<br>ENGLISH ABSTRACT: Telecommunication operators are faced with the challenges of rising upward pressure by the competition; this is mainly due to the saturation of subscribers and the aggressive battle for a share of the customer wallet. This has forced mobile network operators to look for new opportunities to drive growth and to cut costs in business operations. The battleground rules are mainly defined by the speed with which new technologies are introduced, customer perception of the quality of the network, and site planning. The purpose of this study is to identify a framework to help the company identify activities which, due to their level and quality of performance, either help or hinder the performance of critical success factors. The starting point for this process is defining the critical success factors based on the company‟s high level priorities. Thereafter, activities that are critical or non-critical, based on their influence on each critical success factor, are identified. Finally, Vodacom‟s operations group activities in a value chain are analysed. The framework is applied to analyse Vodacom‟s operations group activities in a value chain with a view to improve sustainable execution of critical success factors. The report concludes with a decision to outsource activities that are non-critical and are being performed poorly, and the strategic outsourcing of those critical activities which require specialised skills easily sourced outside the company instead of Vodacom spending huge amounts of money in attracting and retaining such specialised skills.<br>AFRIKAANSE OPSOMMING: Telekommunikasie-ondernemings staan voor die uitdaging om toenemende opwaartse druk van hul mededingers doeltreffend aan te spreek, hoofsaaklik as gevolg van die oorversadigde intekenaarmark en die agressiewe stryd om 'n aandeel van die kliënt se beursie. Dit noop selfoonnetwerkondernemings om te soek na nuwe geleenthede om groei te dryf en om die bedryfskostes van die onderneming te besnoei. Die reëls op die gevegsfront word neergelê deur onder andere die tempo waarteen nuwe tegnologie bekend gestel word, die kliënt se persepsie van die netwerkkwaliteit, en terreinbeplanning. Hierdie studie het ten doel om 'n raamwerk te identifiseer wat die onderneming kan gebruik om te help met die identifisering van aktiwiteite wat as gevolg van hul vlak en gehalte van prestasie die kritiese suksesfaktore óf positief óf negatief beïnvloed. Die vertrekpunt in hierdie proses is die bepaling van kritiese suksesfaktore gegrond op die maatskappy se hoë-vlak prioriteite, en daarna moet aktiwiteite wat kritiek of nie-kritiek is op grond van hul invloed op elk van die kritiese suksesfaktore, geïdentifiseer word. Daarna word Vodacom se operasionele groepsaktiwiteie in 'n waarde-ketting ontleed. Die raamwerk word gebruik om Vodacom se operasionele groepsaktiwiteie in 'n waarde-ketting te ontleed met die oog op die verbetering van die volhoubare uitvoering van die kritiese suksesfaktore. Die verslag sluit af met 'n aanbeveling dat nie-kritiese aktiwiteite wat swak verrig word, uitgekontrakteer moet word; en dat ook daardie kritiese aktiwiteite wat gespesialiseerde vaardighede vereis en waarvan daar 'n oorvloed buite die onderneming bestaan, uitgekontrakteer moet word eerder as wat Vodacom groot bedrae geld spandeer aan die werwing en instandhouding van sulke gespesialiseerde vaardighede.
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Netterville, Ross Neil. "Information system outsourcing and strategic decision making : a meta-theoretic review of the literature." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80097.
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Thesis (MPhil)--Stellenbosch University, 2013.<br>ENGLISH ABSTRACT: Given the ubiquity of information systems and their importance for the functioning of organisations; understanding information systems and their impact on organisations has become critical for organisational success. The ability to effectively use information systems plays an increasing role in the success of organisations. There are many facets to understanding information systems in organisations, this thesis will assess the relationship between outsourcing an information system, and the strategic processes which lead to and are impacted by the outsourcing decision.
The aim of this thesis is to deepen the understanding of decision making in the Information System Outsourcing literature by reflecting on the state of the literature from a research point of view. This thesis therefore undertakes a meta-theoretic review of the Information System Outsourcing literature, using journal articles, to get a general picture of the literature which will then be assessed in terms of the breadth of decision making perspectives which have been researched and the depth to which each perspective has been explored.
First, the extent to which the development of the field of information system outsourcing resembles the development of the Information System Theory in general will be determined. This will be done by examining the history and development of the Information System Theory field, and examining the consequences of the fields’ rapid development for the legitimacy of the field. Next, criticisms which have been raised against the Information System Outsourcing literature will be identified and discussed, the primary criticism being the charge that the Information System Outsourcing field is broad in scope but shallow in its depth of understanding of decision making in the outsourcing processes. These criticisms, which are shared with the field of Information System Theory, are argued to arise from the history of rapid development of Information System Outsourcing. The potential consequences of these criticisms for Information System Outsourcing practitioners and researchers will also be discussed in order to establish the importance of evaluating the theme of Information System Outsourcing. Thirdly, a framework with which to test the criticism against the Information System Outsourcing literature will be developed. This framework will combine insights from decision theory with those of organisation theory.
Finally; the framework will be used to analyse the Information System Outsourcing literature in order to verify or disprove the allegation of a broad but shallow understanding of decision making in Information System Outsourcing. This allegation will be addressed primarily through an analysis of the information system outsourcing literature in order to evaluate its depth.
The analysis shows that the literature on Information System Outsourcing, whilst showing positive development, is not yet mature. The danger of the theme of Information System Outsourcing falling into an identity crisis like that faced by its parent field of Information Systems Theory still exists. The analysis also shows the areas in which the literature must develop in order to avoid an identity crisis. On meta-theoretical level, the value of returning to fundamental issues in Information Systems Outsourcing is shown through the use of decision theory and organisation theory.<br>AFRIKAANSE OPSOMMING: Gegewe die alomteenwoordigheid van inligtingstelsels en hul belang vir die funksionering van organisasies, het insig in inligtingstelsels en hul impak op organisasies van kritieke belang geword vir organisatoriese sukses. Die vermoë om inligtingstelsels effektief te gebruik, speel derhalwe ’n toenemende rol in die sukses van organisasies. Daar is egter baie dimensies van inligtingstelsels in organisasies. Hierdie tesis assesseer die verhouding tussen die uitkontraktering van 'n inligtingstelsel en die strategiese prosesse wat lei tot, en wat beïnvloed word deur, die besluit van die uitkontraktering.
Die doel van hierdie tesis is om insig in die veld van inligtingstelseluitkontraktering te verdiep deur besinning oor die toestand van die veld vanuit 'n navorsing-oogpunt. Hierdie tesis onderneem dus 'n meta-teoretiese oorsig van die veld van Inligtingstelseluitkontraktering deur gebruik te maak van joernaalartikels. Die doel is om daarmee ’n algemene beeld te kry van die literatuur. Die literatuur word dan beoordeel in terme van die omvang van die onderwerpe wat nagevors is en die diepte waarop elke onderwerp ondersoek is.
Eerstens word die mate van ooreenstemming tussen die ontwikkeling van die gebied van die Inligtingstelseluitkontraktering en die van algemene Inligtingsisteem Teorie bepaal. Dit sal gedoen word deur die geskiedenis en ontwikkeling van die Inligtingsisteem Teorie veld te ondersoek. Daarmee saam word konsekwensies van die gebied se snelle ontwikkeling vir die legitimiteit van die veld, ondersoek. Hierna word kritiek wat geopper is op die veld van Inligtingstelseluitkontraktering geïdentifiseer en bespreek. Die belangrikste kritiek is die klag dat die Inligtingstelseluitkontraktering veld wyd in omvang, maar vlak in sy diepte van begrip is. Dit word aangevoer dat hierdie kritiek, wat ook geld vir die veld van Inligtingsisteemteorie, die resultaat is van die geskiedenis van die snelle ontwikkeling van die gebied van Inligtingsisteemuitkontraktering. Die moontlike gevolge van hierdie kritiek vir praktisyns en navorsers in Inligtingsisteemuitkontraktering sal ook bespreek word ten einde die belang van die volgehoue evaluasie van die gebied van Inligtingsisteemuitkontraktering te verduidelik. Derdens word 'n raamwerk ontwikkel waarmee die kritiek teen die Inligtingsisteemuitkontraktering veld getoets kan word. Hierdie raamwerk kombineer insigte uit besluitnemingteorie met dié van organisasieteorie.
Ten slotte sal die raamwerk gebruik word om die Inligtingsisteemuitkontraktering literatuur te ontleed ten einde die bewering van die breë maar vlak karakter daarvan te verifieer of te weerlê. Hierdie bewering sal hoofsaaklik deur middel van 'n analise van die Inligtingsisteemuitkontraktering literatuur aangespreek word ten einde die diepte daarvan te evalueer.
Die ontleding van die Inligtingsisteemuitkontraktering veld toon positiewe ontwikkeling, ofskoon nie volwassenheid nie. Die gevaar dat die veld in 'n identiteitskrisis val, soos dié van die breër veld van Informasiesisteemteorie, bestaan steeds. Die analise toon ook die gebiede aan waarin die veld moet ontwikkel ten einde 'n identiteitskrisis te vermy. Op meta-teoretiese vlak word die waarde van ʼn terugkeer na fundamentele kwessies in Inligtingsisteemuitkontraktering getoon deur die gebruik van die besluitnemingsteorie en organisasieteorie.
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Kulondi, Muela Arthur Claude. "Effects of outsourcing on the logistics performance of selected small and medium manufacturing enterprises in Cape Town, South Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2786.
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Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2018.<br>South Africa for more than three decades has been described as the economic capital of Africa because of its level of industrialization, production, interactions and business transactions with other companies locally, nationally, regionally and globally. This situation goes hand in hand with the continual emergence in South Africa of business organizations, notably major international groups or their subsidiaries, other foreign or national large corporations, as well as small and medium enterprises (SMEs). The SME sector has significantly emerged in industries such as retail and manufacturing that produce a wide variety of consumer goods and related services. They produce services and goods that are destined for both local and international consumption. Similarly, they are also sourcing goods and services from local or international suppliers. Consequently, SMEs are involved in a complex supply chain management challenges and are exposed to the chain’s intense logistics activities. The main objective of this study was to determine how outsourcing can improve effectively the logistics performance of wine producing SMEs in the manufacturing sector. The findings from the interviews conducted with 16 personnel responsible for logistics performance from selected small and medium wine producers in Constantia, Stellenbosch, and Paarl, offer support for the assumption that outsourcing is a key to logistics performance in SMEs. The general outcome of the study suggests that logistics performance of SMEs is dependent on their ability to manage outsourcing of logistics services. Thus, knowing beforehand the “what for” of outsourcing is very important determinant for driving logistics performance, especially defining, assessing and measuring the performance objectives the SMEs expect from outsourcing and choosing logistics partners that can meet these objectives.
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Coleman, Belinda. "Outsourcing for competitive advantage : an evaluation of an owner driver proposition in a South African removals company." Thesis, University of Port Elizabeth, 2000. http://hdl.handle.net/10948/d1015540.
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The aim of the research was to assess what competitive advantage a Removals company could expect to gain by outsourcing its driver function to owner drivers. An extensive literature review identified key outsourcing issues. The literature was related to a case study of Stuttaford Van Lines (SVL), a company that is experiencing problems with its current independent contractor driver arrangements and that needs to review its outsourcing decision. In order to learn from best practice in the field of outsourcing to owner drivers, a benchmarking exercise was undertaken at South African Breweries (SAB). The benchmarking exercise identified six key issues that contributed to the success of the SAB owner driver scheme. These points, together with others identified from the literature, were integrated into a recommended outsourcing implementation process for SVL. The research found that it is possible for SVL to outsource the driver function to owner drivers and that such a scheme can be expected to improve customer service levels. The success of the scheme will depend on the selection of the drivers and how effectively it is managed. It was found that it would not be profitable for SVL to outsource to owner drivers using the compensation model proposed. Cost reduction is however only one of the factors to consider in an outsourcing decision.
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Nagpal, Pankaj. "Towards a Theory of Controls in Information Technology Outsourcing Success: A Multimethod Study." Cleveland, Ohio : Case Western Reserve University, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=case1244230836.
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Thesis (Ph.D.)--Case Western Reserve University, 2009<br>Department of Information Systems Weatherhead School of Management Includes abstract Includes bibliographical references Available online via the OhioLINK ETD Center
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Nogueira, Leila de Mello Yañez. "Estabilidade versus flexibilidade: a dicotomia necessária à inovação na gestão de recursos humanos em uma organização pública, estatal eestratégica como Bio-Manguinhos / Fiocruz." reponame:Repositório Institucional da FIOCRUZ, 2009. https://www.arca.fiocruz.br/handle/icict/2500.
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Made available in DSpace on 2011-05-04T12:36:29Z (GMT). No. of bitstreams: 0
Previous issue date: 2009<br>Este trabalho propõe analisar o fenômeno da terceirização desenvolvido ao longo das duas últimas décadas em Bio-Manguinhos. Trata-se de um estudo de caso realizado na unidade de produção de vacinas e reagentes para diagnóstico da Fundação Oswaldo Cruz. Inicialmente foi realizado um estudo de cenário, analisando a política de gestão do trabalho desenvolvida pelo Estado brasileiro para as instituições públicas. A seguir, a análise passou a verificar a inserção da Fiocruz nessas políticas, desde a sua criação e no decorrer de vigência de diferentes formas de contratação, alternando da extrema rigidez para a total flexibilidade sempre com foco na gestão do trabalho, e, como essas políticas se refletiram no desempenho de Bio-Manguinhos. Baseado no contexto da conformação do Estado e na análise do desempenho da unidade, o trabalho critica a falta de planejamento e de prospecção dessas políticas, que favoreça a inovação de processos, produtos e procedimentos e o desempenho pleno de uma unidade de produção de insumos para a saúde, tão necessários ao atendimento das necessidades da população brasileira. Critica também, a ausência de um modelo de Estado consolidado que sirva de arcabouço à formulação dessas políticas. Devido às fortes críticas dos órgãos de controle acerca da extrapolação dos limites da terceirização praticada nas últimas duas décadas e à falta de definição clara desses marcos legais, o trabalho apresenta uma metodologia baseada nas atribuições dos cargos do plano de carreiras da Fiocruz e culmina com a apresentação de uma matriz de atribuições passíveis de serem realizadas por contratação indireta. Conclui pela necessidade de convivência de dois quadros de trabalhadores: um permanente formado por servidores, estáveis e de carreira e outro flexível, executado por contratação indireta, de caráter eventual, temporário ou de apoio às atividades relacionadas à missão de Bio-Manguinhos. O trabalho ainda sugere a aplicação da mesma metodologia às demais unidades da Fiocruz e que a instituição afirme, frente aos órgãos de controle, quais atividades que ela precisa manter no quadro de servidores permanente e quais ela quer delegar a terceiros sem contudo, ferir a legislação vigente. Por fim, constata-se que a metodologia apresentada ameniza, mas não resolve o problema, dessa forma, recomenda-se à Fiocruz buscar mecanismos que altere o modelo de gestão pelo qual está submetida a fim de viabilizar as duas formas de incorporação de mão-de-obra.
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Pore, Anand. "Determinants of the mode of offshoring of services by large US corporations role of service characteristics, firm capabilities, strategic motives, and concerns /." 2010. http://hdl.rutgers.edu/1782.2/rucore10002600001.ETD.000052192.
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"Group motivation and vendor management in outsourcing." 1999. http://library.cuhk.edu.hk/record=b5889478.
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by Chung, Sui Lun Lewis.<br>Thesis (M.B.A.)--Chinese University of Hong Kong, 1999.<br>Includes bibliographical references.<br>ABSTRACT --- p.ii<br>TABLE OF CONTENTS --- p.iii<br>Chapter<br>Chapter 1 --- INTRODUCTION --- p.1<br>Outsourcing --- p.1<br>Performance Issues in Outsourcing --- p.1<br>Group Motivation and Vendor Management in --- p.2<br>Outsourcing<br>The Behavioral Science Approach --- p.2<br>Types of Outsourcing Studied --- p.3<br>Chapter 2 --- SUGGESTED MANAGEMENT PRACTICES IN MOTIVATING VENDORS --- p.4<br>Background --- p.4<br>Alignment of Organizational Goals --- p.5<br>Communicating the Goals to the Vendor --- p.6<br>Translate the Goals to Measurable Performance Targets and Provide Regular Feedback to the Vendor on Performance --- p.6<br>Reinforce Good Performance with Recognition --- p.7<br>Contact Vendor Senior Management Regularly --- p.8<br>Installing Job Satisfaction in Outsourcing --- p.8<br>Outsource Works in Challenging Package --- p.9<br>Be Result Oriented and Avoid Micro-Managing the Vendor --- p.10<br>Provide an Equalized Working Environment to Vendor --- p.10<br>Partnering with Vendor --- p.11<br>Select Vendor with Compatible Organizational Culture --- p.12<br>Ensure Vendor Outsource Manager has the Leadership Quality --- p.13<br>Manage the Constituents within the Employer Organization --- p.13<br>Nurture the Partnership by Top Management over Time --- p.14<br>Summary of the Suggested Management Practice --- p.15<br>Chapter 3 --- CASE STUDY 1: MASS TRANSIT RAILWAY CORPORATION AND DESIGN SERVICES OUTSOURCING --- p.16<br>Introduction of Mass Transit Railway Corporation --- p.16<br>Principle Business of MTRC --- p.16<br>New Railway Extensions --- p.17<br>The Role of Outsourcing in New Railway Extension --- p.17<br>The Airport Railway Design Outsourcing Experience --- p.18<br>Vendor Management Improvements --- p.18<br>Tseung Kwan O Extension Design Outsourcing Strategy --- p.19<br>Chapter 4 --- CASE STUDY 2: HONG KONG MONETARY AUTHORITY AND INFORMATION SYSTEM OUTSOURCING --- p.20<br>Introduction of Hong Kong Monetary Authority --- p.20<br>Organization of HKMA --- p.21<br>Information Technology Division --- p.21<br>Outsourcing by IT Division --- p.22<br>Outsource Management at HKMA --- p.23<br>Motivating Factors to Vendor Top Management --- p.23<br>Motivating Factors to Vendor Staffs --- p.24<br>Chapter 5 --- ANALYSIS FROM CASE STUDIES --- p.25<br>Alignment of Organizational Goals --- p.25<br>Communicating the Goals to the Vendor --- p.25<br>Translate the Goals to Measurable Performance Targets and Provide Regular Feedback to the Vendor on Performance --- p.25<br>Reinforce Good Performance with Recognition --- p.26<br>Contact Vendor Senior Management Regularly --- p.26<br>Installing Job Satisfaction in Outsourcing --- p.27<br>Outsource Works in Challenging Package --- p.27<br>Be Result Oriented and Avoid Micro-Managing the Vendor --- p.28<br>Provide an Equalized Working Environment to Vendor --- p.28<br>Partnering with Vendor --- p.29<br>Select Vendor with Compatible Organizational Culture --- p.29<br>Ensure Vendor Outsource Manager has the Leadership Quality --- p.30<br>Manage the Constituents within the Employer Organization --- p.30<br>Nurture the Partnership by Top Management over Time --- p.32<br>Chapter 6 --- CONCLUSION AND FURTHER RESEARCH --- p.33<br>Conclusion --- p.33<br>Further Research --- p.34<br>REFERENCES --- p.35<br>APPENDIX 1 FAILED AND REALIZED OUTSOURCING EXPECTATIONS --- p.Appendix 1/1<br>APPENDIX 2 OECD OUTSOURCING BEST PRACTICE GUIDELINES --- p.Appendix 2/1<br>APPENDIX 3 TECHNIQUES IN MAINTAINING COMPATIBILITY OF ORGANIZATIONAL CULTURE --- p.Appendix 3/1<br>APPENDIX 4 MANAGING THE CONSTITUENCY WITHIN THE EMPLOYER ORGANIZATION --- p.Appendix 4/1<br>APPENDIX 5 INTERVIEWS --- p.Appendix 5/1<br>BIBLIOGRAPHY Bibliography/ --- p.1
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Ge, Ling 1976. "Strategic choices for business process sourcing." 2008. http://hdl.handle.net/2152/18321.
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Firms increasingly disaggregate business processes and source them on a global basis, either intra-firm or from external vendors. This dissertation examines two relevant strategic choices for business process sourcing: the choice of sourcing mechanisms and the choice of contract types. First a comprehensive choice model is proposed to incorporate different perspectives of transaction cost economics (TCE), resource-based view (RBV) and modular systems theory for the choice of sourcing mechanisms. The results indicate that modular design characteristics such as modularity and IT detachability of business processes have significant impact on firms’ sourcing choices. The findings show that at higher level of process modularity, domestic outsourcing is more likely while offshore outsourcing is more preferred at lower level of process modularity. Also domestic outsourcing is preferred over offshore outsourcing when processes are tightly coupled with the IT infrastructure. The results suggest that offshore outsourcing is a different governance mode from domestic outsourcing. It may be a viable choice for firms that are looking for capabilities and adaptation willingness to improve the modular design of a process and to meet firm-specific needs, but the nonmodular design of IT infrastructure may inhibit such attempts. The dissertation then examined how firms select appropriate types of contract once outsourcing decisions are made. Three types of contracts were considered: Fixedprice (FP), Cost-plus (CP) and Time & Materials (T&M), which provide different levels of cost-reduction incentive, completeness of contract design and flexibility to change. The findings suggest that business characteristics impact coordination and negotiation costs and thus the choice of contract types. Higher coordination costs (the costs of managing interdependence) lead to higher probability of selecting contracts with high incentives and detailed service descriptions such as FP contracts while high negotiation costs (the costs of opportunistic behavior in ex post adaptation) increase firms’ preference to contracts with more flexibility to change such as T&M contracts. Further, the selection bias of the choice of sourcing mechanism on the choice of contract types was identified. Firms that select outsourcing are more likely to adopt contracts with high level of incentive and contract completeness.<br>text
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"Knowledge management and outsourcing in an IT environment." Thesis, 2009. http://hdl.handle.net/10210/2363.
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M.B.A.<br>The following study concerns Knowledge Management and Outsourcing in an IT environment. More specifically, it gives a brief description of what Knowledge Management is; the different types and phases, the economics and strategies, different drivers, the outcomes, critical success factors, the benefits, frameworks and the influence that Knowledge Management has on competitiveness and innovation in the workplace. The topic is concluded with a discussion around technologies for enabling Knowledge Management. Also discussed in the study is the definition of Outsourcing, the different theories, critical success factors, drivers and moving from traditional to transformational Outsourcing. Mention is also made about some of the obstacles and problems associated with Outsourcing and the different prescriptive models around. Lastly, the determinants of organisational adoption and the stages of the Outsourcing framework are discussed in depth. The original decision was to develop a questionnaire and distribute it throughout the company, Business Connexion, a leader in the IT Outsourcing industry. However, due to time constraints and the number of potential employees, approximately 4700, it was agreed upon to only target the staff members within the Outsourcing division. At the time of the questionnaire, the total number of employees was 539 and 127 participated in this study by responding via a URL link set up by Statkon, a division of the University of Johannesburg. The responses were fed into a database which produced the relevant results for this particular study. These questionnaires were designed to specifically measure the varying issues surrounding Knowledge Management and Outsourcing in an IT environment. Due to the fact that this study was implemented within only one division of the organisation, it is important to note that the findings of this study cannot be generalised, thus providing an opportunity for future comparative research.
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Sewpersadh, Nashrika. "Analysis of fleet management outsourcing in the public sector." Thesis, 2006. http://hdl.handle.net/10413/9939.
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This study investigates fleet outsourcing in government from a strategic perspective as it is
integrated into the overall strategy of the Department of Transport. This study attempts to
overcome some of the problems associated with outsourcing by integrating a number of key
aspects of outsourcing including a value chain perspective, core competency thinking and supply
base influences into the decision-making process.
The background of the research highlights the status quo and examples of similar fleet
management projects in Government. These include major projects in National Government, Telkom and City of Johannesburg.
The research is motivated by the need for government to find new ways, with limited resources,
to achieve maximum efficiency in fleet management by managing these resources and related
risks. The value of the research is a holistic approach to the analysis of fleet management the
public sector has never been undertaken. The study will also help the state to recognise the
impact fleet management has on the state's core activities and offer a tool for measuring fleet management performance.
The research methodology is qualitative and will be based on a case study approach, which is associated with the exploratory nature of this study.
Outsourcing is justifiable if visible costs decrease, service improves and economies of scale are achieved.<br>Thesis (MBA)-University of KwaZulu-Natal, Westville, 2006.
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Mani, Deepa. "Essays on the organization and value of outsourcing relationships." 2008. http://hdl.handle.net/2152/17879.
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Over the past decade, outsourcing has emerged as an imperative for competitive success in modern organizations. Yet, the high failure rate of outsourcing initiatives suggests that despite the significant opportunities available through outsourcing, several organizations remain unprepared for the transformation that it brings. My dissertation, “Essays on the Organization and Value of Outsourcing Relationships,” identifies governance strategies that maximize the strategic value of outsourcing investments and estimates the size of governance effects by analyzing the contribution of efficient governance to an increase in shareholder value of the outsourcing firm. The first two essays, “An Empirical Analysis of the Impact of Information Capabilities Design on Business Process Outsourcing (BPO) Performance” and “An Empirical Analysis of the Contractual and Information Structures of Business Process Outsourcing (BPO) Relationships,” focus on business process outsourcing (BPO), the fastest growing segment of the outsourcing market. In particular, the first essay emphasizes the information intensive nature of BPO to posit that performance heterogeneity across BPO relationships is a function of the fit between the information requirements and information capabilities of the relationship. The design of information capabilities extends contract design that addresses incentive conflicts to include design of the information structure comprising relational processes and technologies that address cognitive conflict between the participant firms. The second essay demonstrates complementarities between the contractual and information structures to emphasize that their joint assessment is necessary to enhance the explanatory power of extant theories of organization. These results have important implications for how BPO relationships must be designed and managed to realize strategic value. The third essay in my dissertation, “Outsourcing Discount or Paradox? A Comparative Analysis of the Long-Term Abnormal Stock Returns and Operational Performance Gains across Outsourcing Contracts,” estimates the extent of this strategic value by assessing the longterm abnormal stock returns to the hundred largest outsourcing initiatives implemented between 1996 and 2005. I find that transaction cost economizing outsourcing decisions yield significantly higher abnormal returns. The results imply the need to exercise caution in initiating outsourcing initiatives and emphasize that value chain scoping and management are important sources of comparative advantage in the modern firm.<br>text
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Rudolph, Andrew. "The outsourcing of supply chain activities." Thesis, 2012. http://hdl.handle.net/10210/5551.
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M.Comm.<br>In order to achieve and sustain a competitive advantage in the present global trade environment, companies need to find ways to distinguish themselves from their opposition. One way by which this advantage can be gained, is by exercising superior supply chain management. Shortening product life cycles and multiple possible suppliers per product make it even more important to provide excellent customer service. Once again, these events imply the need for superior supply chain management. The question of how to improve supply chain management now arises. The aim of this study is to determine whether the outsourcing of certain supply chain activities can lead to the desired result. A secondary aim is to give an overview on supply chain management, as knowledge on this topic is often lacking or poorly understood, while it is seen as highly important for the reasons stated above. A key step in the process of determining whether or not a company should make use of a third-party supply chain provider, is in determining the strategic objectives of the company. During this step the company needs to determine its key competencies, which in turn helps the company to establish its goals. Once the above process has taken place, a decision can be made on whether to consider the outsourcing of supply chain activities. Companies that are considering the outsource of their supply chain activities, are looking for benefits such as reduced costs and increased service, reduced capital investment, increased flexibility to fluctuating demand, and a focus on core competencies. There are however, possible disadvantages associated with the outsourcing decision. Examples include, negative effects on workforce morale, a fear for loss of control by some supply chain professionals, breaches of confidentiality, and a loss of customer contact.
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Dickson, Kevin Eugene. "When others control your reputation: outsourcing organizational impression management." Thesis, 2003. http://hdl.handle.net/2152/541.
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Dickson, Kevin Eugene Davis-Blake Alison. "When others control your reputation outsourcing organizational impression management /." 2003. http://wwwlib.umi.com/cr/utexas/fullcit?p3119513.
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Monaisa, Keitheng Elizabeth Gertrude. "The merits for small businesses to consider outsourcing as a business tool." Thesis, 2014. http://hdl.handle.net/10210/9929.
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M.Com. (Business Management)<br>The global economy has over the past decades undergone radical changes. The South African economy has not been immune to the changes taking place globally. The pressures on competitiveness add urgency to the search for greater effectiveness. Most managers know that few decisions, such as operational strategy, problem solving and performing core competencies are more critical decisions than the selection of the customers to be served. In today's competitive world, successful outsourcing is a powerful tool for organizations of different sizes to be cost-efficient, increase flexibility, services and productivity, to focus on core competencies and rely on outsourcing vendors/partners to supply the non-competencies, to gain monetary benefits, add value and gain competitive advantage over rivals. Therefore outsourcing Is one of many business tools that may also be available and applicable to small businesses to gain a competitive advantage over rivals. The primary motivation for this study stems from the relevancy of outsourcing as a management tool, and whether outsourcing could also be applied in small business management, and hence this study attempts to examine the possible merits for small businesses to consider outsourcing as a management tool. Further, the researcher hopes to show in this study the principles on which good outsourcing decisions may be taken to benefit the small businesses and the Involved parties in the outsourcing arrangement. Hence the primary objective of the study is to determine the merits of the small business sector to utilise outsourcing as a business tool, and the supporting secondary objectives are to research the concept of outsourcing: to explain the rationale in outsourcing and all its manifestations, to research the concept of the small business sector, its major needs, challenges and threats, and to deduce from the results achieved In the above mentioned areas, possible merits for small businesses to consider outsourcing as a management tool.
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De, Villiers Tielman J. "The role of outsourcing in the project house - mining house relationship." Thesis, 2008. http://hdl.handle.net/10210/1732.
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M.Phil.<br>The relationship between the Mining House / Owner and Project House can be spectacularly successful for both partners (and has resulted in the emergence of a few successful new project houses and plant operation companies all over the world), but can also be disastrous for both parties, if managed incorrectly. The main requirement for a successful relationship between a Mining- and Project House is that there must be something in it for both parties. This is not only measured in customer perception of value for money (Mining House) and profits by the Project House, but is also affected by mutual respect, the working relationship and the perception that both can profit from the relationship by the following activities: • Procurement of goods and services. • Providing assistance in absorbing and adopting process technologies. • Addressing environmental concerns like Environment Impact Assessment, HAZOP studies as well as disaster management plans. • A project management team who can ensure proper control and timely reporting to the financial institutions, ensuring there are no cost and time overruns. • Provide due diligence in order to assign proper value to the assets, business portfolios, brand equity, technology/product, etc. • For retrofits, revamps, technical/ energy audits, upgrading the processes / quality of product through minimal investment routes. • In ensuring all aspects of quality management right from the concept to commissioning stage, involving corporate commitment to the quality management process enabling the companies to follow good manufacturing practices. • To provide knowledge management services i.e. depth of knowledge rather than the breadth. Until recently, most Mining Houses locked outsourcing in the back room - using it to pass off unimportant functions and processes to competent specialists so that managers could focus on more critical activities and core business. This is all changing as outsourcing is increasingly making its way into executives' strategic toolkits. In other research studies [5; C; K; N] three types of outsourcing relationships have been identified namely conventional, collaborative and (business) transformational outsourcing. Mining Houses can use conventional outsourcing to generate cost efficiencies in support processes. Collaborative outsourcing is used both to upgrade business processes and to provide flexibility to respond to changing business needs. Business transformation outsourcing holds a higher standard and is a comprehensive approach to create both new capabilities and to use them to achieve a clear strategic objective.
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Bugwandin, Roshelle. "Investigating vendor selection criteria in information technology outsourcing using multiple criteria decision making." Thesis, 2017. http://hdl.handle.net/10321/2929.
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Submitted in fulfillment of the requirement for the degree of Master of Information and Communications Technology, Durban University of Technology, Durban, South Africa, 2017.<br>The selection of an appropriate vendor from a set of competing vendors in information technology outsourcing is an essential decision for the effective and efficient management of supply chain management in a fiercely competitive environment. Given the growing and intensive applications of information technology resources to improve process efficiency, achieve growth, foster innovation and transform service delivery, the need arises to outsource the major information technology operations of an organisation, as a strategy for organisations to concentrate on their core businesses. Information technology outsourcing is an important constituent in supply chain management, because it demands effective selection of an appropriate vendor, based on multiple conflicting criteria. Supply chain management places strong emphasis on effective evaluation and selection of vendors against usually conflicting multiple criteria, rather than on cost as a single criterion upon which to base a decision. Multiple criteria generally include both qualitative and quantitative attributes, some of which can be fuzzy in nature. The overarching purpose of this research is to screen the most important criteria of information technology outsourcing for vendor selection based on expert opinions. The experts are from institutions of higher education, health, inspection and testing, property, shipping, state own enterprise, local government and transportation, who share their views regarding criteria that influence their vendor selection decision. Since the vendor selection decision is characterised by a high degree of subjectivity, interdependency and conflicting criteria, the analytic hierarchy process is applied to determine the weights of the identified criteria, evaluate and rank the potential vendors that provide information technology outsourcing services to the sampled institutions. The sample size for this research comprises 16 respondents and the 11 criteria which are cost, quality, commitment, additional resources, additional expertise, prior work, contract terms, confidentiality, location, on supplier database and black economic empowerment. Results show that quality of product is the most important attribute for vendor selection in information technology outsourcing. In addition, the study found that the sampled institutions can categorise their information technology outsourcing vendors more effectively and select a more effective supply chain partner. Moreover, the sampled institutions can provide unsatisfactory vendors with valuable feedback that will help them improve and become good partners in the future.<br>M
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Collins, Tim. "Procurement outsourcing in large New Zealand organisations. A dissertation submitted in partial fulfilment of the requirements for the degree of Master of Project Management (MPM). UNITEC New Zealand Institute of Technology [i.e. Unitec New Zealand] /." Diss., 2007. http://www.coda.ac.nz/cgi/viewcontent.cgi?article=1001&context=unitec_bus_di.
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Kekana, Gavin. "Factors contributing to successful information technology outsourcing relationships : case of a Gauteng information technology company." 2012. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1000582.
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M.Tech. Business Administration. Business School.<br>The purpose of this research is to assess which factors are critical to realize success in an Information Technology (IT) outsourcing relationship. The study assessed the applicability of the Relationship Quality (RELQUAL) model dimensions as relevant constructs that leads to relationship success and relationship retention on an existing IT outsourcing relationship. Emphasis was placed on the intangible factors which are trust, commitment, communication, cultural understanding and interdependence. This research was conducted within the context of the South African business environment.
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Slot, Paul Johan. "A decision model for contracting out local government services in a South African context." Diss., 1998. http://hdl.handle.net/10500/16059.
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Rabie, Dewaldt Johannes. "A strategic decision-making model for optimal alignment of 3PL providers with SASOLs outbound supply chain." Thesis, 2018. http://hdl.handle.net/10500/24838.
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Abstract in English, Afrikaans and Sesotho<br>The study was inspired by the global phenomenon of failure rates of outsourcing ventures; yet, the outsourcing value proposition of 3PL providers is promising and potentially lucrative. The approach of the outsourcing venture was thus investigated, specifically how to align and integrate outsourcing parameters appropriately at the inception of the outsourcing venture in order to attain the benefits brought about by the outsourcing decision over the projected life of the outsourcing venture. To this effect, a strategic decision-making model, with the objective of ascertaining optimal alignment and integration was developed. The model comprises a dualistic development followed by a methodological process path to operationalise the strategic decision-making model. A services continuum (development one) is established, which is a permutation matrix that classifies four aspects of importance (service type, category of 3PL provider, strategic alignment and investment), in order to align the aspects optimally and enable appropriate model application. The services continuum is a conglomeration of nine models:
a capabilities matrix for 3PL provider services;
a framework for evaluating the supply chain role of 3PL providers;
a mathematical model;
a supplier selection and evaluation process;
a presentation of the Hayes–Wheelwright framework;
an outsourcing variables differentiated model;
four categories of the 3PL providers model;
an estimated path model; and
a process integration via survey data collection model.
The services continuum was extended for utilisation with risk management practices, and an outsourcing risk matrix (development two) was established. The enablement of the outsource risk matrix is an element review, consisting of three categories: collaboration and integrated planning systems; performance measurement; and broad-based black economic empowerment. The strategic decision-making methodology process path was developed as having three phases, which operationalise the strategic decision-making model.
The research was primarily focussed on literature reviews, with the models classified according to the services continuum. To a lesser extent, the research focussed on primary data, which served as model application input specifically for application requirements related to Sasol. The study established a universally applicable strategic decision-making model, as well as the application of the model for Sasol’s outbound (final packaged product) supply chain.<br>Thuto e ile ya kgothaletswa ke tshebetso ya lefatshe mabapi le maemo a ho hloleha ha ho nyaolwa/ntshuwa ha diprojeke kgwebong; leha ho le jwalo, tlhahiso ya boleng ba ditshebeletso tsa 3PL e a tshepisa ebile e ka ba le hlahiso ya tjhelete e ngata. Ka tsela eo, mokgwa wa ho tswa kgwebong o ile wa phenyekollwa, haholoholo mabapi le ho tsamaisana le ho kenyelletsa maemo a ho ntshetsa pele maruo ka mokgwa o nepahetseng ha ho thehwa kgwebo ya ho ntshetsa pele ho fumana melemo e tliswang ke qeto ya ho ntshetsa pele ka bophelo ba morero wa ho nyaolwa kgwebong. Ka lebaka lena, ho ntshetswa pele mokgwa/motlolo o motle wa ho etsa diqeto, ka sepheo sa ho netefatsa hore ho na le boemo bo nepahetseng le ho kopanngwa ho tsitsitseng. Motlolo ona o na le ntshetso pele e habedi e latelwang ke tshebetso ya mokgwa wa ho kenya tshebetsong tsela ya ho nka diqeto. Tatellano ya ditshebeletso e tswelang pele (ntshetsopele ya pele) e a thehwa, e leng phethoho ya tikoloho e kgethollang dikarolo tse nne tsa bohlokwa (mofuta oa tshebeletso, mokga wa mofani wa 3PL, kemiso ya moralo le matsete), e le ho dumellana le dintlha ka tsela e nepahetseng le ho etsa hore ho sebediswe motlolo hantle. Ditshebeletso tse tswelang pele ke kopano ya dimotlolo tse robong:
bokgoni ba maemo a tikoloho bakeng sa ditshebeletso tsa bafani ba 3PL;
sebopeho sa ho hlahloba phepelo ya tatellano ya ho nka karolo ha bafani ba 3PL;
mokgwa/motlolo wa mathemathiks;
kgetho ya mofani le mokgwa wa o hlahloba;
tlhaloso ya moralo wa Hayes-Wheelwright;
mefuta e fapaneng ya ho nyaola dikarolo tse fapaneng;
ntho tse mene tsa bafani ba 3PL;
mohlala wa tsela ya dimotlolo; le
mokgwa wa ho kopanya ka mokgwa wa ho bokella lesedi la dipatlisiso.
Dishebeletso tse tswelang pele di ile tsa atoloswa bakeng sa tshebediso ya mekgwa ya taolo ya dikotsi, mme maemo a tikoloho a kotsing ya boipheliso (ntlafatso ya bobeli) a thehwa. Ho kengwa tshebetsong ha kotsi ya maemo a tikoloho ke ntho e shejwang botjha e nang le mekga e meraro: mekgwa ya ho sebedisana le meralo e kopanetsweng; tekanyo ya tshebetso; le ho matlafatsa bofuma ba batho batsho lehlakoreng la moruo. Mokgwa wa ho etsa diqeto o ile wa ntlafatswa e le o nang le mekgahlelo e meraro, e sebetsang ka mokgwa o motle wa ho etsa diqeto.
Phuputso e ne e lebisitswe haholo ditabeng tsa tlhahlobo ya dingodilweng, le dimotlolo tse kgethollwang ho latela ditshebeletso tse tswelang pele. Ho ya ka tekanyo e nyenyane, dipatlisiso di lebisitse tlhokomelong ya lesedi la mantlha, le neng le sebetsa e le mokgwa wa ho kenya letsoho bakeng sa ditlhoko tsa kopo tse amanang le Sasol. Phuputso ena e thehile mokgwa wa ho etsa diqeto tse amohelehang lefatsheng ka bophara, hammoho le ho sebediswa ha setshwantsho sa phepelo ya tlhahiso ya Sasol (thlahiso ya ho qetela).<br>Dié studie is deur die globale verskynsel van die falingstempo van uitkontrakteringsondernemings geïnspireer; ten spyte hiervan lyk die uitkontrakteringswaardevoorstel van 3PL-verskaffers belowend en is dit potensieel winsgewend. Die benadering wat die uitkontrakteringonderneming volg, is derhalwe ondersoek en in die besonder hoe om die uitkontrakteringparameters by die aanvang van die uitkontrakteringonderneming toepaslik in lyn te stel en te integreer om die voordele te benut van die uitkontrakteringsbesluit oor die geprojekteerde lewe van die uitkontrakteringsonderneming. ’n Strategiesebesluitnemingsmodel wat ten doel het om optimale inlynstelling en integrasie te verseker, is dus ontwikkel. Die model bestaan uit ’n dualistiese ontwikkeling, gevolg deur ’n metodologiese prosesbaan om die strategiese besluitnemingsmodel te operasionaliseer. ’n Dienstekontinuum (ontwikkeling een) is op die been gebring, wat ’n permutasiematriks is wat vier aspekte van belangrikheid (dienssoort, kategorie van die 3PL-verskaffer, strategiese inlynstelling en investering) klassifiseer, ten einde die aspekte optimaal in lyn te stel en toepaslike modeltoepassing moontlik te maak. Die dienstekontinuum bestaan uit ’n versameling van nege modelle:
’n bekwaamheidsmatriks vir 3PL-diensverskafferdienste;
’n raamwerk om die voorsieningskettingsrol van 3PL-verskaffers te evalueer;
’n wiskundige model;
’n verskafferseleksie en evalueringsproses;
’n aanbieding van die Hayes-Wheelwright-raamwerk;
’n uitkontrakteringsveranderlike-gedifferensieerde model;
vier kategorieë van die 3PL-verskaffersmodel;
’n geraamde baanmodel; en
prosesintegrasie deur middel van ’n ondersoekdata-insamelingsmodel.
Die dienstekontinuum is uitgebrei vir gebruik by risikobestuurspraktyke en ’n uitkontrakteringrisikomatriks (ontwikkeling twee) is op die been gebring. Die bemagtiging van die uitkontrakteringsrisikomatriks is ’n elementhersiening, wat uit drie kategorieë bestaan: samewerkings- en geïntegreerdebeplanningstelsels; prestasiemeting; en breë swart ekonomiese bemagtiging. Die strategiese besluitnemingsmetodologieprosesbaan is met drie fases ontwikkel, wat die strategiese besluitnemingsmodel operasionaliseer.
Die navorsing het hoofsaaklik op literatuuroorsigte gefokus, met die modelle wat volgens die dienstekontinuum geklassifiseer is. Die navorsing het in ’n mindere mata op die primêre data gekonsentreer, wat as die modeltoepassingsinset gedien het, in die besonder vir die toepassingsvereistes wat op Sasol betrekking het. Die studie het ’n universele, toepaslike strategiesebesluitnemingsmodel daargestel, asook die aanwending van die model op Sasol se uitgaande voorsieningsketting (finaal verpakte produk).<br>Business Management<br>D. Phil. (Management Studies)