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Journal articles on the topic 'Managing queues'

Author: Grafiati

Published: 10 September 2021

Last updated: 17 July 2025

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Riska Putmala Sari and Imelda Dian Rahmawati. "SPBE Santri RSUD Sidoarjo: Inovasi Smart Hospital untuk Pelayanan Kesehatan yang Efektif dan Efisien." Jurnal Sistem Informasi dan Ilmu Komputer 2, no. 3 (2024): 79–88. http://dx.doi.org/10.59581/jusiik-widyakarya.v2i3.3784.

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This study describes the results of innovations from the Android-based Hospital Santri Application (Hospital Queue SMS) at the Outpatient Installation of the Specialist Polyclinic and the Executive Polyclinic of Sidoarjo Hospital, which is an innovation that is very helpful in managing patient queues. Initially, Sidoarjo Hospital used the SMS Queue program to manage patient queues online. However, since September 2019, this program has changed to the Santri RS (Hospital Queue SMS) application which can be downloaded through the Google Play Store. This application aims to facilitate patient needs related to outpatient queues at Sidoarjo Hospital. Patients can register through the Santri RS application or manually with the same queue number. The Santri RS application is supported by a legal umbrella and SOP (Standard Operating Procedure). This ensures that the implementation of innovation runs well. This research highlights the factors that affect the innovation process, including innovation governance, sources of ideas, innovation culture, capabilities and tools, goals, outcomes, and barriers.

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Krina Crisila T. Mawuntu, Gladly C. Rorimpandey, and Kristofel Santa. "Perancangan Sistem Antrian Berbasis Web Pada Puskesmas Pangolombian." Jurnal Penelitian Teknologi Informasi dan Sains 1, no. 2 (2023): 15–31. http://dx.doi.org/10.54066/jptis.v1i2.379.

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This study designed and implemented a web-based queuing system at the Pangolombian Health Center. The method applied is the waiting line method with the waterfall system development method. This system uses PHP and MySQL as the programming language and database. Key features include patient registration, scheduling, calling, and real-time queue status display. After implementation, functionality and performance testing is carried out. The results show that this web-based queuing system improves efficiency and patient experience. Patients can register and schedule queues online, reducing waiting times. Automatic queue calling makes it easier for puskesmas staff. Staff and schedule management features help manage queues more efficiently. This research produces an efficient and convenient web-based queuing system. This system has the potential to provide a better experience for patients by reducing waiting times and long queues. This system also assists puskesmas staff in managing queues efficiently. The results of this study can contribute to developing a web-based queuing system at puskesmas and other health institutions

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Kim, Jung Hyun, Hyun-Soo Ahn, and Rhonda Righter. "Managing Queues with Heterogeneous Servers." Journal of Applied Probability 48, no. 2 (2011): 435–52. http://dx.doi.org/10.1239/jap/1308662637.

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We consider several versions of the job assignment problem for an M/M/m queue with servers of different speeds. When there are two classes of customers, primary and secondary, the number of secondary customers is infinite, and idling is not permitted, we develop an intuitive proof that the optimal policy that minimizes the mean waiting time has a threshold structure. That is, for each server, there is a server-dependent threshold such that a primary customer will be assigned to that server if and only if the queue length of primary customers meets or exceeds the threshold. Our key argument can be generalized to extend the structural result to models with impatient customers, discounted waiting time, batch arrivals and services, geometrically distributed service times, and a random environment. We show how to compute the optimal thresholds, and study the impact of heterogeneity in server speeds on mean waiting times. We also apply the same machinery to the classical slow-server problem without secondary customers, and obtain more general results for the two-server case and strengthen existing results for more than two servers.

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Kim, Jung Hyun, Hyun-Soo Ahn, and Rhonda Righter. "Managing Queues with Heterogeneous Servers." Journal of Applied Probability 48, no. 02 (2011): 435–52. http://dx.doi.org/10.1017/s002190020000797x.

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Bulková, Zdenka, Juraj Čamaj, Lenka Černá, and Adriana Pálková. "Passenger Flow Management in Front of Ticket Booths in Urban Railway Stations." Infrastructures 9, no. 10 (2024): 175. http://dx.doi.org/10.3390/infrastructures9100175.

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In railway stations, queues often form in front of the ticketing booths that provide ticketing services. Proper design of service systems is key to effectively managing these queues, as waiting time is a critical factor affecting customer satisfaction. This research focuses on optimising the location and configuration of queues in front of ticket booths to minimise waiting times and increase service efficiency. Passenger flow management at the station can be understood as the planning and implementation of the orderly movement of the crowd through the infrastructure. Using operational Markov chain analysis, we evaluate different queue configurations and the number of service providers in urban railway stations. The study specifically focuses on the case of the Poprad-Tatry railway station in Slovakia, where we propose the introduction of a common queue for all ticket booths. We propose the distribution of lines and their schedule, based on mathematical analyses, by creating designated service zones with a common queue in front of the ticket booths. The results show that this approach significantly reduces waiting times and improves overall system efficiency. This research focusses on solving the shortcomings in the design of queues in railway stations, specifically on the use of a common queue, thereby contributing to the improvement of passenger movement management.

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Vivesini.D. "Efficient Bulk Arrival Management in Multi-Service Retrail Queues with Orbital search Leveraging Rabbit MQ." Communications on Applied Nonlinear Analysis 31, no. 7s (2024): 611–30. http://dx.doi.org/10.52783/cana.v31.1402.

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This research paper introduces a novel approach to managing bulk arrivals in a two-phase multi-service retrial queue system, leveraging the efficiency of the Rabbit MQ architecture. The proposed system integrates the concept of orbital search to optimize the queue's performance and resource allocation. Unlike conventional queueing systems, this approach effectively handles large influxes of requests and ensures optimal service delivery across multiple services. In this innovative system, the Rabbit MQ messaging framework is employed as the backbone, providing robust message queuing capabilities. The two-phase retrial mechanism facilitates the efficient handling of failed requests, minimizing resource wastage and maximizing system throughput. Furthermore, the incorporation of orbital search techniques enhances the system's ability to prioritize and route incoming requests, reducing queueing delays and optimizing resource allocation. This research contributes to the field of queueing theory and system optimization by presenting a comprehensive solution for bulk arrival scenarios. The combination of two-phase retrial and orbital search techniques within the RabbitMQ architecture offers a scalable and efficient approach to managing multi-service queues, making it particularly valuable for modern applications with dynamic workloads and stringent performance requirements.

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Qiu, Chun, and Wenqing Zhang. "Managing long queues for holiday sales shopping." Journal of Revenue and Pricing Management 15, no. 1 (2015): 52–65. http://dx.doi.org/10.1057/rpm.2015.46.

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Chanchal, Antony, Biju Adon, Kuriakose Amal, Mathew Amal, and M. U. Jismon. "Canteen Food Ordering and Managing System." International Journal of Current Science Research and Review 05, no. 06 (2022): 2194–99. https://doi.org/10.5281/zenodo.6780248.

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<strong>ABSTRACT: </strong>The ‘Canteen Food Ordering and Managing System’ digitalize the operations inside a canteen. Initially the user must create an account, and then he can make use of the services. A menu will be provided from which the customer can choose the desired item then he can make payment online. In the proposed system the paper works will be less. The users can also make use of the virtual queue technique by which they can avoid long queues. The digitalization of the canteen system will help the management to provide a best-in-class service to the customers and which will also contribute in better time management. At last, the customers can also share their feedback through the website according to which the management can improve their services. Thus the online system will be helpful for both customers and the canteen.

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Cildoz, Marta, Amaia Ibarra, and Fermin Mallor. "Accumulating priority queues versus pure priority queues for managing patients in emergency departments." Operations Research for Health Care 23 (December 2019): 100224. http://dx.doi.org/10.1016/j.orhc.2019.100224.

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Jones, Peter, and Emma Peppiatt. "Managing perceptions of waiting times in service queues." International Journal of Service Industry Management 7, no. 5 (1996): 47–61. http://dx.doi.org/10.1108/09564239610149957.

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Candra Pamungkas, Angga Riyandi Saputra, Aditya Ramadhan, Alif Kurniawan, Naufal Abi Pratama, and Wishnu Rindra. "Pernerapan Algoritma Multilevel Feedback Queue (MFQ) & First In First Out (FIFO) pada Studi Kasus di Toko Bunga ARTHA PUSPA." JUMINTAL: Jurnal Manajemen Informatika dan Bisnis Digital 2, no. 2 (2023): 192–98. http://dx.doi.org/10.55123/jumintal.v2i2.2402.

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Artha Puspa is a flower shop in Madiun which sells plant needs. This very rapid business development encourages every entrepreneur to create a form that is different from other businesses, one of which is the Arta Puspa Flower Shop, a common problem that is often experienced by Artha Puspa, namely direct purchase queues and orders. With that we use a combination of MFQ and FIFO. The application of a combination of Multilevel Feedback Queue (MFQ) and First In First Out (FIFO) algorithms is a strategy that can be used to manage processes that occur in computer systems. MFQ is a scheduling algorithm that uses several levels of queues, each of which has a different priority. Each process will be placed in a queue level according to its priority. Meanwhile, FIFO is a scheduling algorithm that manages processes by issuing processes that apply a combination of multilevel feedback queue (MFQ) & first in first out (FIFO) algorithms in the case study of the Bunga Artha Puspa store to enter the system for the first time. The combination of the two algorithms can provide a more effective solution in managing processes in computer systems. MFQ is a scheduling algorithm that uses several levels of queues, each of which has a different priority. Each process will be placed in a queue level according to its priority. Meanwhile, FIFO is a scheduling algorithm that manages processes by issuing processes that apply a combination of multilevel feedback queue (MFQ) & first in first out (FIFO) algorithms in the case study of the Bunga Artha Puspa store to enter the system for the first time. The combination of the two algorithms can provide a more effective solution in managing processes in computer systems. MFQ can be used to manage high priority processes, while FIFO can be used to manage low priority processes. Thus, processes that have high priority will always be processed first, thereby increasing system efficiency. In addition, the combination of MFQ and FIFO can also help reduce the waiting time for processes that have low priority, thereby increasing user satisfaction.

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Kudriavtsev, V. I., and О. F. Zirko. "The possibility of applying calculation based on queuing theory with the aim of real-time control." «System analysis and applied information science», no. 1 (July 5, 2019): 59–65. http://dx.doi.org/10.21122/2309-4923-2019-1-59-65.

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Possibilities of using mathematical models of the theory of queues for the purpose of control of processes of discrete productions modeled by it in real time are investigated. As a model example, a system for managing the rearrangements of service items in queues was considered. For the analysis the methods of calculation of BMAP-controlled systems and the methods of the theory of recovery on periods of employment for queues with vacancies of requirements were used.As a result of research it is found out that mathematical modeling in the theory of queues can be used for simulation of discrete production for the purpose of design and the production analysis, but cannot be used for management of the modeled processes in real time.

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Zayas‐Cabán, Gabriel, Emmett J. Lodree, and David L. Kaufman. "Optimal Control of Parallel Queues for Managing Volunteer Convergence." Production and Operations Management 29, no. 10 (2020): 2268–88. http://dx.doi.org/10.1111/poms.13224.

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Barreiro Megino, Fernando Harald, Aleksandr Alekseev, Frank Berghaus, et al. "Managing the ATLAS Grid through Harvester." EPJ Web of Conferences 245 (2020): 03010. http://dx.doi.org/10.1051/epjconf/202024503010.

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ATLAS Computing Management has identified the migration of all computing resources to Harvester, PanDA’s new workload submission engine, as a critical milestone for LHC Run 3 and 4. This contribution will focus on the Grid migration to Harvester. We have built a redundant architecture based on CERN IT’s common offerings (e.g. Openstack Virtual Machines and Database on Demand) to run the necessary Harvester and HTCondor services, capable of sustaining the load of O(1M) workers on the Grid per day. We have reviewed the ATLAS Grid region by region and moved as much possible away from blind worker submission, where multiple queues (e.g. single core, multi core, high memory) compete for resources on a site. Instead we have migrated towards more intelligent models that use information and priorities from the central PanDA workload management system and stream the right number of workers of each category to a unified queue while keeping late binding to the jobs. We will also describe our enhanced monitoring and analytics framework. Worker and job information is synchronized with minimal delays to a CERN IT provided ElasticSearch repository, where we can interact with dashboards to follow submission progress, discover site issues (e.g. broken Compute Elements) or spot empty workers. The result is a much more efficient usage of the Grid resources with smart, built-in monitoring of resources.

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De Santi, Federico, Leonardo Meeus, Ellen Beckstedde, Erik Delarue, and Silvia Vitiello. "Managing connection queues in distribution networks with flexible connection agreements." Applied Energy 396 (October 2025): 126260. https://doi.org/10.1016/j.apenergy.2025.126260.

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Halilatul Muallafa, Irma Yunita, and Zaehol Fatah. "WEB-BASED BEAUTY SALON ORDERING INFORMATION SYSTEM AT DREAM SKIN AESTHETIC." Jurnal Teknik Informatika (Jutif) 5, no. 4 (2024): 521–26. https://doi.org/10.52436/1.jutif.2024.5.4.2180.

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Dream Skin Aesthetic is a business that operates in the field of beauty services, especially facial treatments such as laser, basic facial, facial detox, spot peeling, acne peeling, etc. These service activities are carried out offline, which often causes long queues and inconvenience for customers such as services and maintenance services in general. In offline services, a weakness has been found which has been a problem for the owner all this time, namely the customer queques piling up when they want to carry out maintenance because they wait too long because these customers come directly to the place and don’t do it. Order in advance via telephone or WhatsApp. To overcome this problem, an online ordering and service management system was developed using the waterfall software development method. This system is designed to make it easier for users to access information, place orders and transact online. Apart from that, this system also helps the Dream Skin Aesthetic salon in managing customer data and order data more effectively and efficiently. This research resulted in a good system, as evidenced by reduced queues, increased customer satisfaction based on surveys, and increased salon operational efficiency as seen from more organized management data.

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Kim, Ku-Hwan, Hoang-Linh To, Won-Joo Hwang, and Jung-Tae Lee. "Infinite Queue Management via Cascade Control for Industrial Routers in Smart Grid IP Networks." Scientific Programming 2016 (2016): 1–10. http://dx.doi.org/10.1155/2016/5796907.

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Smart grid applications experience an extremely wide range of communication delay. Data flows of those applications are normally aggregated at industrial network routers in substations, form infinite (long) queues termed bufferbloat issue, and might damage the operation of transmission control protocol. The default queue management scheme, DropTail, in such routers just drops packets if queue is full while the others in literature are mostly based on one-loop feedback control where an optimal point of performance between queue length and drop rate is limited. In this paper, we study the problem of managing a long queue of industrial router at substation under heterogeneous smart grid networks. Specifically, we propose an enqueue-dequeue dropping cascade control using a two-loop design method to control both window size and queue length. Moreover, our proposal can be easily implemented into router firmware with provided discrete expressions. Finally, our simulation results are presented to validate the possible benefits that can be gained from cascade control and compare the existing queue management methods as well.

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Girão, Geovana dos Santos, Bruna de Souza A. Santos, Luiza Alves dos Santos, Roberto Ramos de Morais, and Rafael Cavalcanti Bizerra. "Analysis of the Queue at a Zoo Safari Ticket Office: A Study on the Implementation of Automation in the Reduction of Queues." EnGeTec em Revista 1, no. 8 (2024): e348. https://doi.org/10.5281/zenodo.13333577.

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This study proposes a simulation-based analysis to address the challenge of long service queues at Zoo Safári- SP. The objective is to investigate how automation can be used to reduce queues, improve visitor satisfaction and optimize ticket office operations. To achieve this objective, the research is based on collecting detailed data, evaluating automation technologies, implementing changes and comparing simulated results with real data. The methodology adopted is applied and quantitative in nature, using simulation with the Arena software to model the service process. The simulation allows you to test different scenarios and identify possible improvements to the service system. Additionally, collecting detailed data provides important information about average wait times, service capacity and visitor demand. The results of this research have the potential to provide valuable understanding for managing queues in similar environments. By implementing automation and optimization measures, it is expected that queues will be significantly reduced, providing a more satisfactory experience for visitors to Zoo Safári- SP. Additionally, improving box office operational efficiency can lead to an increase in revenue and overall park efficiency.

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Brown, Barry. "The Order of Service: The Practical Management of Customer Interaction." Sociological Research Online 9, no. 4 (2004): 28–49. http://dx.doi.org/10.5153/sro.973.

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This paper discusses a pervasive yet neglected form of social interaction, that between service staff and customers. Observational and video data from two different shop settings are used to explore three aspects of service interactions. First, queues are discussed, a mundane yet massively prevalent device for managing when and how customers are served. Queues depend on customers ability to ‘work the queue’, to be able to see who is queuing and their place in the queue. This rests not only on the recognition of queuing behaviour, but also its production by those queuing. Second, artefacts in shop settings have not only a material role, but are resources used in interaction. The shop counter is both a surface to place goods, and a shared interactional space between customer and staff where the placement of goods has meaning for the interaction. Third, staff and customers manage their interactions using rhetorical devices, such as using three part list display can be used to show the validity of advice being given. From these observations we draw two conclusions: Behaviour in service settings has a strong moral component in that divergences from correct behaviour (such as queue skipping) are quickly sanctioned. This morality is from those in the setting, rather than an analyst's judgement, suggesting that the morality of economic markets can be studied as an endogenous feature of those markets. Second, customer service relies upon a prevalent yet powerful ‘ordinary vision’ - the skills of seeing, but also producing, the predictable actions that make up the order of service.

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Mohamad, E., I. Anak Jiga, R. Rahmat, A. Azlan, M. S. Abd Rahman, and A. Saptari. "Online Booking Systems for Managing Queues at The Road Transport Department." JIE Scientific Journal on Research and Application of Industrial System 4, no. 1 (2019): 21. http://dx.doi.org/10.33021/jie.v4i1.745.

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In Malaysia, the Road Transport Department (RTD) is one of the public sectors facing the issue of having excessive waiting times at their service counter. Various alternatives have been proposed to address this problem, such as implementing an e-government service via the official RTD portal and creating other units so that the demand can be segregated, which also involves the creation of other agencies including myEG and UTC. However, the problem has persisted and has even become one of the most urgent policy issues that plague the RTD. Thus, this study aims to propose an online system that will help manage queue during the service and therefore optimise the waiting time. Several methods were employed to achieve the objectives, including conducting semi-structure interview, observation, and time study at RTD Bukit Katil, Melaka, developing the online system with Adobe Dream Weaver, Oracle SQL Developer software, and Adobe Cold Fusion, and validating and verifying the system using usability studies and questionnaires. The first online system involves an online queue number booking system. With this developed system, clients can use an online system to book their queue number. Furthermore, this system provides clients with the duration of the waiting time so that they can be present at the counter in time before their assigned service. The second proposal involves utilising an online queue booking system. With this system, clients can book their appointment according to the specific time with the RTD staff. This system also makes it possible for the client to come and to be serviced on time. This system aims to optimise the waiting time at the RTD, improve customer satisfaction, and serve as a reference for other government agencies so that their services can be improved

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Bennett, Roger. "Queues, customer characteristics and policies for managing waiting‐lines in supermarkets." International Journal of Retail & Distribution Management 26, no. 2 (1998): 78–87. http://dx.doi.org/10.1108/09590559810206498.

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Riansyah, M. Fajar, and Suendri Suendri. "Rancang Bangun Sistem Informasi Pendaftaran Pembuatan Surat Izin Mengemudi Berbasis Web." JURIKOM (Jurnal Riset Komputer) 9, no. 4 (2022): 1053. http://dx.doi.org/10.30865/jurikom.v9i4.4671.

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Police have a very important role in society. The main task and function of the police in protecting the community is the main thing to do in order to create order in society. The traffic police currently acts as a service that takes care of making a driving license (SIM). So far, SIM registration is still done manually by police officers. Therefore, the applicant must go directly to the Deli Serdang Police Traffic Unit to register and fill out the form, then the officer will enter the applicant's data individually. So it must require higher accuracy for officers when entering applicant data, then it can result in long queues for applicants and can take longer. To assist officers in managing applicant data and avoid long queues. So a website-based driving license registration information system was built. With the creation of this system, it is hoped that it can be the best alternative for the Deli Serdang Police Traffic Unit officers in improving performance, especially in terms of services for managing a driving license (SIM). So that there are no longer queues that are so long and applicant files that accumulate in the archive warehouse. In building this system the author uses MYSQL as a database, PHP and HTML as a programming language, and uses the waterfall method in designing and formulating problems

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Seda Otieno, Protus, and Krishna Govender. "Managing airport service quality – the impact of self-service technologies." Investment Management and Financial Innovations 13, no. 3 (2016): 387–93. http://dx.doi.org/10.21511/imfi.13(3-2).2016.11.

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The impact of self-service technologies on service quality at a major international airport in South Africa, was determined using an adapted SERVQUAL instrument, which focused on Reliability, Convenience, Ease of Use and fulfillment, by developing and testing three hypotheses, which postulated relationships between the aforementioned. The data from a systematic random sample of 318 passengers collected during peak hours at the international departures terminals was analyzed using inferential statistics, confirmed that there is an association between convenience and fulfilment; between ease of use and fulfilment, and between reliability and fulfilment, although some relationships were not very strong. SSTs have addressed the long queues at the airport and improved passenger service experience. The findings must, however, be interpreted with caution as there are inherent limitations and opportunities for further research. Keywords: service experience, self-service, technology, airport service. JEL Classification: M31

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Li, Chengzhang, Minghui Jiang, and Xuchuan Yuan. "Managing service capacity with boundedly rational consumers under social interactions." Kybernetes 49, no. 3 (2019): 660–80. http://dx.doi.org/10.1108/k-09-2018-0489.

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Purpose Consumers are inclined to join longer queues due to social interactions in service consumptions. This purchase behavior brings in operational challenges in terms of capacity planning, which affects consumers’ demand, leading to an unstable and fluctuated arrival process. This paper aims to investigate the dynamic characteristics of the arrival process of a service system with boundedly rational consumers whose purchase decisions are influenced by the queue length under social interactions. Design/methodology/approach Consumers’ bounded rationality is modeled based on the random utility theory. Due to social interactions, the equilibrium queue length and its interaction with the expected waiting time affect consumers’ value perception. The authors first analyze the optimal service capacity decision with or without considering the influence of social interactions in a static setting. They then focus on the dynamic characteristics of the arrival process by a one-dimensional dynamical model in terms of the arrival rate. Findings This paper finds that the service system can behave chaotic in terms of arrival rate dynamics under social interactions. The results highlight the dynamical complexity of a simple service system due to consumers’ behavioral factors and the influence of social interactions, which may be the critical drivers leading to fluctuated and uneven demand. Originality/value The findings demonstrate that due to consumers’ limited cognitive ability and the influence of social interactions, the demand to a service system can be stable, periodic or even chaotic in terms of the arrival process. This study provides an alternative explanation to the observed demand fluctuations in various service processes under the influence of social interactions, which is important for service providers to effectively manage service capacity to achieve a stable service process and improve operational efficiency.

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Li, Chengzhang, Minghui Jiang, and Xuchuan Yuan. "Managing operations in customer-intensive services with forward-looking customers." Kybernetes 47, no. 10 (2018): 1941–55. http://dx.doi.org/10.1108/k-11-2017-0436.

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Purpose This paper aims to investigate the optimal price and service rate decisions in a customer-intensive service, where customers’ perceived service quality decreases in the service speed. Customers are assumed to be forward-looking in purchase decision-making and heterogeneous in their reservation utilities. The purpose of this paper is to study the impact of customers’ forward-looking behavior and the heterogeneity on the operational decisions in a customer-intensive context. Design/methodology/approach The service is delivered through an M/M/1 queue system with unobservable queues. Customers are forward-looking in queue joining decisions, where the purchase decisions are made when the expected utility is greater than the reservation utility. The optimal price and service rate decisions are analyzed with both homogeneous and heterogeneous customers, where homogenous customers have the same reservation utility in purchase decision-making, while heterogeneous customers have different reservation utilities, which are captured by a random variable. Findings The optimal price and service rate decisions with forward-looking customers depend on the customer intensity, potential market size and customers’ reservation utility distribution. The results suggest that customers’ heterogeneity in terms of their reservation utilities affects the optimal decisions, market coverage and the expected revenue. Service providers need to take customers’ heterogeneity and the forward-looking behavior into operational decision-making. Originality/value This paper extends previous studies in customer-intensive service and contribute to the service operations management area by explicitly incorporating customers’ forward-looking behavior and heterogeneity in purchase decision-making. Assuming customers are forward-looking and heterogeneous is more realistic and practical. The results highlight that knowing customers’ behavioral characteristics can better improve decision-making in service operations, which is critical for enhancing customers’ satisfaction and loyalty, thus critical to a firm’s success in the market with intensive competition.

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O'rinboev, Abdushukur Abdurakhimovich. "TITLE: OPTIMIZING PERFORMANCE IN A DENTAL QUEUE WEB APP." DEVELOPMENT OF PEDAGOGICAL TECHNOLOGIES IN MODERN SCIENCES 2, no. 9 (2023): 5–9. https://doi.org/10.5281/zenodo.8339989.

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This topic suggests an exploration into methods and strategies aimed at enhancing the efficiency and responsiveness of a web application designed for managing dental patient queues. The annotation is expected to cover topics related to improving user experience, streamlining appointment scheduling, and reducing wait times, with a focus on the dental healthcare context.

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Reed, Josh, and Bo Zhang. "Managing capacity and inventory jointly for multi-server make-to-stock queues." Queueing Systems 86, no. 1-2 (2017): 61–94. http://dx.doi.org/10.1007/s11134-017-9519-0.

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Cahyani, Putri Rigita, Lely Maylinasari, Sinta Aisyah Ambami, and Bagaskara Rahadi Putra. "ANALISIS DAN DESAIN SISTEM APLIKASI KANTIN ELEKTRONIK (E-CANTEEN) BAGI MAHASISWA DAN STAFF UNIVERSITAS." Journal of Digital Business and Innovation Management 2, no. 2 (2023): 164–79. http://dx.doi.org/10.26740/jdbim.v2i2.58084.

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The E-Canteen application is an innovative solution that aims to change the traditional way of managing canteens into a more efficient and practical process through digital technology. This application allows students and staff to order food online via mobile devices or computers. In managing traditional canteens, there are often long queues and a waste of time in ordering food. In addition, sometimes, there is a mismatch between the available food stock and the user's wishes. The E-Canteen application is here to solve these problems by providing efficient and practical solutions.

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Santoso, Heni Rachmawati, Wenda Novayani, Indah Lestari, and Afifah Putri. "QUEUE MANAGEMENT SYSTEM FOR COMMUNITY HEALTH CENTRE (CASE STUDY: PUSKESMAS UMBAN SARI)." Jurnal Komputer Terapan 10, no. 2 (2024): 181–89. https://doi.org/10.35143/jkt.v10i2.6431.

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The Community Health Center Queue Management System is an Android and website-based online queuing system. The purpose of this research is to help Puskesmas Umban Sari who faces difficulty in managing patient queues. The main process handled by the system is registration and data recapitulation. The system has two queuing features that can be activated or not as needed, namely the priority queue and linear queue. The development method in this research is done by using the Rational Unified Process (RUP). The tests carried out are black box testing, usability testing, and performance testing. Based on the outcomes obtained from black box testing, it can be determined that the system is functioning very well. The Usability testing with a total of 50 respondents shows a score of 84%, which means that this system is quite satisfactory and useful for users. Whereas in performance testing, the Load Testing and Stress Testing processes were obtained by 67%, which means that the performance of this system is quite good when given heavy pressure and many users access simultaneously. The system successfully reduced waiting times and improved service efficiency.

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Masdah, Siti, Nita Putriasti Mayarestya, Nuruniyah Nuruniyah, Ayu Diana Meilantika, and Ayu Rizky. "Education on Utilization of Online Queuing Application Based on Khanza Health Information System for Patients and Families." SPEKTA (Jurnal Pengabdian Kepada Masyarakat : Teknologi dan Aplikasi) 6, no. 1 (2025): 1–20. https://doi.org/10.12928/spekta.v6i1.13054.

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Background: RS Bhayangkara Pontianak faces challenges in managing patient queues due to the high volume of visits and low utilization of online queue applications based on the Khanza Health Management Information System (SIMKES). Contribution: This community service activity aims to improve patients’ and families’ understanding and ability to use online queue applications independently. Method: Through a participatory educational approach, the educational intervention lasted one day and involved 45 participants who had never used the application. Education was provided through short counselling sessions, leaflet distribution, video tutorial screening, and direct simulation of application use. Results: 51.1% of participants were delighted with the educational material, 48.9% with the delivery method, and 60% felt helped by the simulation. Confidence in using the application increased significantly, especially among younger participants. However, older users showed limited progress due to low digital literacy. These results indicate that a participatory educational approach effectively encourages the adoption of digital health tools. Conclusion: The need for ongoing training for patients and staff, the provision of easily accessible self-study materials, and the integration of digital literacy education into routine hospital operations.

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Basunondro, Wibiartono, Maimunah, and Pristi Sukmasetya. "Implementasi Algoritma First Come First Served dengan Metode Agile pada Sistem Manajement Bengkel Selbaf." Jurnal Informatika Universitas Pamulang 9, no. 3 (2024): 115–25. https://doi.org/10.32493/informatika.v9i3.41358.

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This research aims to enhance the efficiency of management at Bengkel Selbaf, a motorcycle injection specialist workshop located in Kuncen, Badran, Kranggan, Temanggung, Central Java. Currently, the workshop relies on manual processes for ordering, scheduling home services, and managing finances and bookkeeping, leading to confusion and difficulties in registration, service queues, and data processing. To address these issues, this study employs the Agile Software Development method to design and develop a web-based application that facilitates workshop management. Data collection techniques used include observation, interviews, and literature review. The result of this research is a "Web-Based Workshop Management Application" that implements the First Come First Served (FCFS) algorithm for service arrangement. It is expected that this system will improve data management efficiency for the workshop owner and make it easier for customers to order home services, while also providing transparency and fairness in the service queue process.

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Surkov, Sergii S., Oleksandr M. Martynyuk, Oleksandr V. Drozd, and Myroslav O. Drozd. "A model and method for enhancing the efficiency of processing operation queues atmaximum server equipment load." Applied Aspects of Information Technology 7, no. 2 (2024): 125–34. http://dx.doi.org/10.15276/aait.07.2024.9.

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Existing solutions aimed at preventing excessive parallelization, reducing processingtimes, and forecasting load accuracy in operation queues were analyzed.Subsequently, a new model and method designed to enhance the efficiency of processing operation queues, particularly when operating at maximum server equipment load, were evaluated against traditional methods.These methods, including sequential execution, maximal, and constrained parallelism, were assessed.The new method uses two strategies: ‘first-in, first-out’, useful because parallelism does not guarantee sequential order of results, and maximizing equipment utilization for optimalperformance.Utilizing the new adaptive monitoring model based on linear regression, the new method achieves operation execution times comparable to sequential execution and total execution times similar to those achieved with constrained parallelism. Constrained parallelism, although it reduces resource conflicts compared to maximal parallelism, still increases the processing time of each operation, emphasizing the importance of balancing the number of parallel operations with the available system resources.We estimated the complexity of the new model using asymptotic complexity and analyzed it with multi-server queueing models under conditions of both limited and unlimited parallelism. Two series of experiments were carried out for the comparative analysis of a new method for managing loads in operation queues versus traditional approaches.Additionally, the potential for resource flexibility in load management within digital infrastructures is highlighted.

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Jayanto, Deni Luvi, Ni'matu Zuliana, Prakasit Poonwong, et al. "Design Of Website-Based Online Reservation And Queue Application At UPTD Puskesmas Kayen Kidul." Journal Health Information Management Indonesian (JHIMI) 3, no. 2 (2024): 97–108. http://dx.doi.org/10.46808/jhimi.v3i2.173.

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UPTD Puskesmas Kayen Kidul always prioritizes service to the community but has difficulty managing patient registration and queues because it does not have digital and online registration so patients are not optimal when there are many visits. A patient registration system design is required which can be used as a reference for building the system by the programmer. This research aims to review the availability of Standard Operating Procedures (SOP), system requirements in the Unified Modeling Language (UML) and design a user interface for website-based online reservations and queues. This type of research uses a qualitative descriptive approach with 2 registration officer respondents through interviews and then analyzing feature needs and data using SOPs with observation. The research results of the SOPs already exist and are appropriate, UML in the form of use cases, activity diagrams, sequence diagrams and class diagrams have been created and user interface requirements based on color, layout and controls have been realized and tested on officers.

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Boxma, Onno J., Israel David, David Perry, and Wolfgang Stadje. "A NEW LOOK AT ORGAN TRANSPLANTATION MODELS AND DOUBLE MATCHING QUEUES." Probability in the Engineering and Informational Sciences 25, no. 2 (2011): 135–55. http://dx.doi.org/10.1017/s0269964810000318.

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In this paper we propose a prototype model for the problem of managing waiting lists for organ transplantations. Our model captures the double-queue nature of the problem: there is a queue of patients, but also a queue of organs. Both may suffer from “impatience”: the health of a patient may deteriorate, and organs cannot be preserved longer than a certain amount of time. Using advanced tools from queueing theory, we derive explicit results for key performance criteria: the rate of unsatisfied demands and of organ outdatings, the steady-state distribution of the number of organs on the shelf, the waiting time of a patient, and the long-run fraction of time during which the shelf is empty of organs.

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Sahfitri, Lala Pricilia, and Muhammad Irwan Padli Nasution. "Electronic Education Payment System Using Design Thinking Method At Mis Muhajirin." JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING 7, no. 2 (2024): 448–60. http://dx.doi.org/10.31289/jite.v7i2.10845.

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Electronic Education Payment information system is an education fee payment system using online payment technology. However, the tuition payment system at MIS Muhajirin is still done manually by recording each payment transaction using the SPP card. This is an obstacle because it causes long queues by parents when paying tuition fees and there is also a high possibility of human error. This research aims to produce a web-based online payment information system at MIS Muhajirin, as well as to determine the level of efficiency if implemented at MIS Muhajirin. The method used in this research is the Design Thinking method which consists of 5 stages, namely Empathize, Define, Ideate, Prototype, and Test. The results of the research show that the information system developed provides effectiveness for admin staff when managing tuition payments at MIS Muhajirin and provides convenience for parents in terms of paying tuition online and not having to queue at school as before. Thus it can be concluded that this application is quite influential in improving the effectiveness and efficiency of the tuition payment system at MIS Muhajirin

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Lebedeva, Ol'ga. "MODELING TRANSPORT FLOWS UNDER CONDITIONS OF A LOADED STREET-ROAD NETWORK." Modern Technologies and Scientific and Technological Progress 2020, no. 1 (2020): 165. http://dx.doi.org/10.36629/2686-9896-2020-1-165-165.

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Managing urban networks during traffic congestion requires the use of a dynamic model that allows you to simulate real situations with traffic flows with long queues and responses. To conduct experimental research in this area, it is possible to use a mesoscopic system for simulating traffic with calibration and taking into account the characteristics of the road. All supply and demand parameters (use of detectors, travel time) must be calibrated at the same time. In this study, calibration was performed using the route selection model, given overlapping routes

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Dilosi, Allwell, Alaa Hassan, Ali Siadat, and Aymen Mili. "A method for managing metrology WIP queues in an adaptive sampling and an automated context." IFAC-PapersOnLine 58, no. 19 (2024): 876–80. http://dx.doi.org/10.1016/j.ifacol.2024.09.174.

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He, Huaiwen, Feng Huang, Chenghao Zhou, Hong Shen, and Yihong Yang. "Maximizing Computation Rate for Sustainable Wireless-Powered MEC Network: An Efficient Dynamic Task Offloading Algorithm with User Assistance." Mathematics 12, no. 16 (2024): 2478. http://dx.doi.org/10.3390/math12162478.

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In the Internet of Things (IoT) era, Mobile Edge Computing (MEC) significantly enhances the efficiency of smart devices but is limited by battery life issues. Wireless Power Transfer (WPT) addresses this issue by providing a stable energy supply. However, effectively managing overall energy consumption remains a critical and under-addressed aspect for ensuring the network’s sustainable operation and growth. In this paper, we consider a WPT-MEC network with user cooperation to migrate the double near–far effect for the mobile node (MD) far from the base station. We formulate the problem of maximizing long-term computation rates under a power consumption constraint as a multi-stage stochastic optimization (MSSO) problem. This approach is tailored for a sustainable WPT-MEC network, considering the dynamic and varying MEC network environment, including randomness in task arrivals and fluctuating channels. We introduce a virtual queue to transform the time-average energy constraint into a queue stability problem. Using the Lyapunov optimization technique, we decouple the stochastic optimization problem into a deterministic problem for each time slot, which can be further transformed into a convex problem and solved efficiently. Our proposed algorithm works efficiently online without requiring further system information. Extensive simulation results demonstrate that our proposed algorithm outperforms baseline schemes, achieving approximately 4% enhancement while maintain the queues stability. Rigorous mathematical analysis and experimental results show that our algorithm achieves O(1/V),O(V) trade-off between computation rate and queue stability.

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Kyrii, V. V., O. V. Kalynychenko, and O. V. Liapota. "Basic principles of designing and developing reporting systems for medical facilities." Bionics of Intelligence 1, no. 100 (2024): 72–79. http://dx.doi.org/10.30837/bi.2024.1(100).10.

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The basic principles of designing and developing reporting systems for medical facilities are discussed. Problems are identified and solutions are proposed for building the architecture of systems: the use of distributed services and methods of managing them to improve performance, the use of message queues for communication between them. The general methods of data storage and the use of data warehouses to simplify the scheme of databases used for reporting by medical institutions are considered. The principles and approaches for creating those parts of the systems responsible for final data processing and report generation with support for various document output formats are proposed.

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Kodape, Mayuresh M., Tejas Kinare, Yash Mangrulkar, Nakul Kasar, and Dr Prof Shripad Bhatlawande. "Smart Trolley System." International Journal for Research in Applied Science and Engineering Technology 11, no. 1 (2023): 1089–93. http://dx.doi.org/10.22214/ijraset.2023.48731.

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bstract: In this modern twenty-first century mostly all families like to spend time shopping in malls, shopping complexes and retail stores. In all these shops people usually carry trolleys on their own in which they collect the desired items and then locomote the trolley to the billing counter where they have to wait in long queues, but nowadays there is a need to convert the old traditional trolley with a modern automatic trolley, which is exactly our project. The main idea of the project is to automate the process of shopping in such a manner that we will scan the products using RFID attached to the products and an RFID reader attached to the trolley as well as display the total amount on the LCD. We also have included a feature to send a message to the customer's registered mobile number. This process not only helps in reducing the waiting time in the long queues and moving the trolley automatically but also helps in managing and checking the budget while shopping which indeed provides a huge difference in their shopping experience as well.

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Mejart, Fahri, Yoga Listi Prambodo, and Hany Maria Valentine. "Perancangan dan Pembuatan Alat Pemantau Lampu Lalu Lintas Simpang Lima Menggunakan Mikrokontroler Berbasis Web." Sistem Komputer dan Teknologi Intelegensi Artifisial (SIKOMTIA) 1, no. 1 (2022): 55–66. http://dx.doi.org/10.59039/sikomtia.v1i1.5.

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Congestion has become a significant problem for road users, in particular, the occurrence of queues at intersections. Traffic lights have an important role related to the control system to regulate road users so that they are orderly in every queue at the crossroads. The current traffic light control system still uses a static timing system, so to solve this problem an innovation is needed in the form of making a traffic light monitoring device at a five-lane intersection using a web-based microcontroller as the input used to control road user traffic lights. The design of this tool uses a module with the ESP8266 series as a module capable of managing and sending data via internet media, by installing three LEDs each on five lanes which will be processed automatically, equipped with a buzzer component as a marker where traffic light signs are placed. . The circuit will be controlled using an Arduino type microcontroller with the ATmega2560 series. The results of the tests carried out show that the website that has been made can control LEDs, with a buzzer as a marker of information regarding the state of the traffic light, it can work with related provisions at intersections.

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Mwanza, Joseph, Arnesh Telukdarie, and Tak Igusa. "Optimising Maintenance Workflows in Healthcare Facilities: A Multi-Scenario Discrete Event Simulation and Simulation Annealing Approach." Modelling 4, no. 2 (2023): 224–50. http://dx.doi.org/10.3390/modelling4020013.

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Healthcare systems in low-resource settings need effective methods for managing their scant resources, especially people and equipment. Digital technologies may provide means for circumventing the constraints hindering low-income economies from improving their healthcare services. Although analytical and simulation techniques, such as queuing theory and discrete event simulation, have already been successfully applied in addressing various optimisation problems across different operational contexts, the literature reveals that their application in optimisation of healthcare maintenance systems remains relatively unexplored. This study considers the problem of maintenance workflow optimisation with respect to labour, equipment availability and cost. The study aims to provide objective means for forecasting resource demand, given a set of task requests with varying priorities and queue characteristics that flow from multiple queues, and in parallel, into the same maintenance process for resolution. The paper presents how discrete event simulation is adopted in combination with simulated annealing to develop a decision-support tool that helps healthcare asset managers leverage operational performance data to project future asset-performance trends objectively, and thereby determine appropriate interventions for optimal performance. The study demonstrates that healthcare facilities can achieve efficiency in a cost-effective manner through tool-generated maintenance strategies, and that any future changes can be expeditiously re-evaluated and addressed.

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Anugrah, Charisma Christ, and Wirawan Istiono. "Implementing Online Ordering Systems for Small Culinary Businesses: A Case Study of Nasi Cia." Jurnal Tekno Kompak 19, no. 1 (2024): 50. http://dx.doi.org/10.33365/jtk.v19i1.4663.

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In the era of culinary industry growth and digital transformation, the challenges for startups like Nasi Cia in managing rice orders are increasingly complex. In the environment of SMA Xaverius 1, the surge in visitors often results in problems in managing orders efficiently. The manual system used today proved insufficient to handle the increasing order load. The problem of long queues also affects the customer experience and can lead to losing potential customers. Lack of sales data management is also a problem that must be solved. To overcome these problems, an online ordering system was built and designed using the extreme programming method. With this application, Nasi Cia switches to a more effective ordering system with the aim of improving flexibility, responsiveness, and service quality, as well as reducing dependence on expensive food delivery applications such as Gojek and Grab. The results and conclusions of this research show that this application has been successfully built with the extreme programming development method. This online ordering application can be well received as evidenced by 91.4% of users strongly agree

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Suhada, Sitti, Rahman Takdir, Sunardi Sunardi, et al. "Sosialisasi Sistem Informasi Desa untuk Meningkatkan Pelayanan Terhadap Masyarakat (Desa Cerdas) dalam Pelayanan Administrasi Desa." Jurnal Sibermas (Sinergi Pemberdayaan Masyarakat) 12, no. 3 (2023): 267–80. http://dx.doi.org/10.37905/sibermas.v12i3.17644.

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At this time the population administration service mechanism at the West Kotabaru Village Office still uses conventional methods which causes the process of recording and making population administration to take quite a long time, frequent queues occur, uncertainty over the completion of delayed services in the following days also often occurs so that it has an impact on the emergence of costs that must be incurred by the community because more than one time to the place of service. The purpose of this study is to design population administration using information technology tools as the first step in developing a smart village. Use of information technology in the process of managing village administration becomes easier, faster and neatly recorded. By utilizing the Village Administration Information System, it is hoped that the administration process will be carried out population in terms of correspondence to be faster and more efficient. System Usage Village Administration Information aims to advance the village and society and make it successful government program. Improving services for managing village administration is the main goal for village officials. Use of computerized programs in services It is hoped that the management of population administration will facilitate the work of village officials

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biswas, Shuvajit. "Online Chatbot Based Ticketing System." INTERNATIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT 09, no. 05 (2025): 1–9. https://doi.org/10.55041/ijsrem47718.

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Abstract - In recent years, the digitization of public services has significantly improved user experiences across various sectors. However, many museums still rely on outdated manual ticket booking systems, which often lead to long queues, booking errors, and visitor dissatisfaction. This research paper proposes the development of an online chatbot-based ticketing system designed specifically for museums to overcome these limitations. The chatbot integrates multilingual support, automated ticket issuance, and a secure payment gateway to offer a seamless and efficient booking process. By leveraging artificial intelligence, the system ensures 24/7 availability, reduces human errors, and enhances accessibility for both local and international visitors. Additionally, it provides real-time data analytics to assist museum administrators in managing operations more effectively and making informed decisions. The proposed solution not only improves the overall visitor experience but also contributes to the modernization and digital transformation of museum services.

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Olayan, Amira, Albashir A. Youssef, and M. Samir Abou El-Seoud. "A Novel Low-Complex Optimized Resource Allocation Algorithm Using GWO Optimization Technique in Energy Scavenging for WBAN." International Journal of Online and Biomedical Engineering (iJOE) 21, no. 06 (2025): 4–18. https://doi.org/10.3991/ijoe.v21i06.53463.

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In wireless body area networks (WBANs) powered by energy scavenging, effectively managing renewable energy is critical to ensuring delay-sensitive services. This paper proposes a novel low-complex optimized resource allocation algorithm using the Grey Wolf Optimization (GWO) technique to allocate resources, specifically energy and communication channels, and maximize user utility while guaranteeing the worst-case delay. To achieve this, firstly, a formulation of a user utility optimization problem that accounts for the stochastic nature of energy scavenging and consumption without requiring prior knowledge of these processes is performed. Utilizing GWO optimization techniques, optimization problems broke down into four sub-problems: battery management, collection rate control, transmission power allocation, and drop rate control. Additionally, the proposed algorithm’s performance is analyzed by examining the upper bounds of queues and required battery capacity. Simulation results confirm our theoretical analysis and the effectiveness of the proposed algorithm.

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Sari, Dwi Anita Maretika, and Amirul Mustofa. "The Effectiveness Of Ning Yaonah Service Innovation For Population Administration In Jombang Regency." Socious Journal 2, no. 1 (2025): 44–53. https://doi.org/10.62872/vj1tkn02.

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The purpose of the research is to evaluate the effectiveness of Ning Yaonah service innovation in the process of managing administrative services, both in terms of benefits felt by the community and the challenges faced in its implementation. This study uses qualitative research. The location of the research was carried out at the Population and Civil Registration Office of Jombang Regency. The data collection methods used include literature studies, and document data. The results of the study are that Ning Yaonah service innovation has proven effective in improving the quality and efficiency of population administration services and obtaining an “A” predicate qualification in Jombang Regency. The program has succeeded in creating a transparent and accountable service, by providing easy access and simple procedures. Practical Implications Increasing the accessibility and efficiency of population administration services through digitalization, so that people can take care of documents easily and quickly without long queues

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Akuamoah, Saviour Worlanyo, and Aly R. Seadawy. "Application of direct extended modified algebraic method of Bogoyavlenskii equation on lower and upper bounds in managing and optimizing queues." International Journal of Modern Physics B 34, no. 18 (2020): 2050166. http://dx.doi.org/10.1142/s0217979220501660.

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The common queueing problem has always focused on domestic and industrialized activities. Various improved models of queueing theory are widely used to solve problems. The aim of this paper is to deduce the exact solution of Bogoyavlenskii equation via direct extended modified algebraic method. In addition, we apply it to determine the upper and lower bounds through the semidefinite optimization packages software (SeDuMi). The suggested model indicated strong bounds in reasonable times, we obtain a definite value of [Formula: see text] of the function [Formula: see text] over [Formula: see text] where [Formula: see text] in a time duration less than 60 s and a maximum value of [Formula: see text] where [Formula: see text] in a time frame of approximately 7 min. This study enriches the theoretical optimization queueing network and provides an analysis and decision making method for perfecting the theory.

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Graboviy, Petr, and Sergei Beliakov. "Analysis of problems and support for solutions related to phases and critical points in the cycle of reproduction of industrial real estate." MATEC Web of Conferences 251 (2018): 05031. http://dx.doi.org/10.1051/matecconf/201825105031.

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The process of industrial production is dynamic. It flows in time, undergoing numerous (deliberate and forced) changes. The current rates of scientific and technological progress methodically increasingly require anticipatory long-term forecasts. By selected critical points can be analyzed the general different processes associated with the risk of building the industrial park facilities, although the cycles of reproduction and its individual phases will at the same time have particular differences in magnitude and interpretation. The scientific and methodological basis for the application of program management as an organizational form of managing the construction phase is the implementation of completed construction queues using the nodal method at critical points in the lifecycle of the multiproject, which makes it possible to identify possible options and methods for shortening construction times that become important reserves for increasing the efficiency of operation and reducing costs construction at the expense of costs in total cost of ownership of the real estate of the industrial park.

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Abel, Edivaldo, and Kepha O. Pondi. "A Framework of Customer Service Training Competencies for Proactive Business Recovery in a Post-COVID Era: A Case Study." June 2024 5, no. 1 (2024): 120–32. http://dx.doi.org/10.56893/pajes2024v05i01.10.

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Abstract Customer service is a core competitive edge in any service industry, including the retail banking sector. However, retail bank customers, especially in Angola, often complained of standing in long queues waiting to be served and difficulty handling technology while transitioning to online banking. This qualitative single-case study used competency-based theory to develop a framework for the customer service training competencies of a selected retail bank in Angola. Purposeful sampling was employed to select eight participants, including bank employees and customers who voluntarily participated in this study. Data was collected through semi-structured interviews using WhatsApp calls and audio recordings. It was thematically analyzed using the HyperResearch software. The emerging themes included change, customer service, responsiveness, human resource process improvement, managerial competency, customer relationship management, and online banking. The findings have implications for bank employees’ training and development of the identified competencies needed to redefine the future of customer relationship management and different dimensions of managing customer satisfaction for proactive business recovery.

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