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1
Hutchinson, Brenda La'Vonne. "Records and information management in California counties." La Verne, Calif. : University of La Verne, 1996. http://catalog.hathitrust.org/api/volumes/oclc/36468561.html.
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Livelton, Trevor. "Public records : a study in archival theory." Thesis, University of British Columbia, 1991. http://hdl.handle.net/2429/29673.
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This thesis provides a theoretical examination of the nature of public records. The study begins by outlining a view of archival theory as knowledge resulting from the analysis of ideas. This form of analysis is first applied to the concept of records, and then to the narrower concept of public records. The result is a view of public records as documents made or received and preserved by the sovereign or its agents in the legitimate conduct of governance.Arts, Faculty of
Library, Archival and Information Studies (SLAIS), School of
Graduate
3
Luyombya, D. "Framework for effective public digital records management in Uganda." Thesis, University College London (University of London), 2010. http://discovery.ucl.ac.uk/19354/.
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This thesis examines the framework for effective management of digital records in Uganda, which was undertaken by a detailed study of the 23 ministries, which form the Uganda Public Service (UPS). Areas of research inquiry included establishing the current state of digital records in the UPS and revealing the factors impeding the managing of digital records. This raised many issues about the way in which digital records are created, maintained and used, including possible lines of action to resolve current digital records management (DRM) problems. It also considered how the DRM services and practices used elsewhere could be adopted to suit the UPS environment. The status of DRM and the factors affecting the creation, use, maintenance and disposition of digital records were critically reviewed and evaluated and, towards the end, the thesis recommends strategies and makes proposals that could contribute to the development of DRM services in the UPS. The study adopted a mixed methods research approach and drew on the ‘records continuum’ concept for its analytical framework. The study drew on data from primary and secondary (literature and research reports) sources. Data collection from primary sources was carried out using questionnaires and semi-structured interviews, which made it possible to study the personal perspectives and experiences of those involved in the management of records and of digital systems in Uganda. The approach provided insight into the UPS ministries, where data was collected from senior and middle managers, ICT managers and records managers, through a total of 40 interviews. This approach was essential in so far as it focused on the importance of the meanings that emerged as respondents defined their DRM requirements through interpersonal interactions and it guided the data collection, analysis and reflection activities. The analysis of the findings of the study revealed that the problems with DRM are largely due to the absence of ICT facilities with recordkeeping functionality, a lack of clear policies, guidelines and procedures, and to the fact that the Uganda Records and Archives legislation is not fully implemented and not properly enforced. It is argued that the failure to fully implement the National Records and Archives Act has led to a lack of appropriate institutional and managerial structures. Other problems include the lack of a reliable power supply and of sufficient financial resources and human capacity. Although no UPS ministry has a complete Electronic Document and Records Management System (EDRMS), the survey of many ministries provided comprehensive evidence of the dynamism in the use of ICT that led to the generation of digital records. The problems and challenges elaborated upon in the study have shown that a successful DRM service depends on a number of factors. While it is not strictly possible to generalise the findings from this purposive sample to the whole of the Government of Uganda, it is likely that the issues identified in this study will apply to the whole of the Uganda public sector and, to some extent, to other sub-Saharan African countries. The study concludes that in order to facilitate a DRM service in the UPS, the objective should be to enable increased creation and keeping of records by digital means. The proposed recommendations are categorised into four key factors: the need for formal legal infrastructure; the need to establish formal instruments in particular a national archives agency with appropriate policies, procedures and guidelines; and the development of both robust DRM infrastructure and of appropriately skilled human resource capacity. These factors are necessary and need to be addressed urgently, and specifically for Uganda, in order to ensure accountable government for the citizens of Uganda in the digital world.
4
Nketekete, Molefi. "Risk management practices on public sector construction projects: Case studies in Lesotho." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/11228.
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Risk management (RM) is a knowledge area in project management (PM). The challenges of project complexity require astute RM. However, RM practices in Lesotho appear to lag behind international trends. Within the sub-Sahara African region, RM incompetence affects timely delivery of public projects owing to PM practices that do not address risks. This study, which adopts a case study approach, unravels the „how and why‟ of contemporary RM practices which are lacking in Lesotho, despite a poor record of project success in the construction industry. Through the reviewed literature and primary data collection, this study investigates three elements in order to determine the level of RM practice within Lesotho public sector construction projects. These elements were the basis of RM, the RM processes, and the peoples‟ perceptions which were essentially centred on the probability of risk and the impact thereof. The results from the study achieved through cross-case synthesis show that the level of RM practice in the Lesotho public sector construction projects is at variance with international practice. The notable gaps in practice include construction professionals who do not know about or who have not practiced project RM. The study thus propose that the Government of Lesotho (GoL) should invest in educating more people in the areas of construction project management or engage professionals with extensive project RM experience. The recommended initiatives should promote professionalism and accountability that are essential for bracing the RM practice in public sector construction projects.
5
Mathebeni-, Bokwe Pyrene. "Management of medical records for healthcare service delivery at the Victoria Public Hospital in the Eastern Cape Province :South Africa." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/6517.
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The study sought to investigate the management of medical records for healthcare service at the Victoria Public Hospital in the Eastern Cape Province. The objectives of the study were to describe the present records management practices in Victoria Hospital; find out the existing infrastructure for the management of patient medical records at the Victoria Hospital; determine the compliance of patient medical records management in Victoria Hospital with relevant national legislative and regulatory framework; find out the security of patient medical records at the Victoria Hospital. Quantitative and qualitative approaches were employed. The sample was drawn from the service providers and from the healthcare service users. Questionnaires, interviews and observation were used to collect data. The findings showed that Victoria Hospital uses manual records management system in the creation, maintenance and usage of records. In the findings, there were challenges related to misfiling and missing patient folders which sometimes lead to the creation of new patient folders. Also, the study discovered that the time spent in the retrieval of patient folders could negatively affect the timely delivery of healthcare services. The study recommended the adoption of electronic records management system as most public healthcare institutions in the country are rapidly shifting to electronic records management system. The use of electronic records management system is believed to be efficiently and effectively promoting easy accessibility, retrieval of patient medical records and allows easy communication amongst the healthcare service institutions and healthcare practitioners.
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McLemore, Dustin Dru. "A model records management system for Texas public utilities : an information science tool for public managers /." View online, 2008. http://ecommons.txstate.edu/arp/275/.
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Akotia, Pino Timothy. "The management of public sector financial records : the implications for good government." Thesis, University College London (University of London), 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.286133.
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Lang, Andreas Michael. "Healthcare infrastructure Public-Private Partnerships in Developing Countries : the Queen 'Mamohato Hospital in Lesotho." Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/104519.
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Thesis: S.M. in Management Studies, Massachusetts Institute of Technology, Sloan School of Management, 2016.Cataloged from PDF version of thesis.
Includes bibliographical references (pages 83-86).
Over the past decade, Public-Private Partnerships (PPPs) have increasingly found their application in the sector of health infrastructure. The objective of this paper is to determine whether PPPs are a viable option for health infrastructure projects in developing countries. For this purpose, the author discusses and describes PPPs in general and specifies features of PPPs, which may be relevant for the healthcare sector and developing countries. In a next step, the author extensively analyses the Lesotho New Hospital PPIP case study and establishes key learnings from the undertaking. The combined evidence suggests that the PPP model for health infrastructure projects in developing countries is not recommended as a result of its high complexity and wide spectrum of underlying obstacles. Therefore, the author suggests developing countries' governments to engage in smaller and less demanding PPP projects in order to acquire the skills and expertise that are required for large-scale health infrastructure PPP projects. Keywords: Public-Private Partnership, PPP, 3P, integrated, PPIP, healthcare, infrastructure, finance, new hospital, Queen 'Mamohato Hospital, Queen Elizabeth II Hospital, developing countries, emerging markets, World Bank Group, International Finance Corporation, IFC, Oxfam, Tsepong, Netcare, Maseru, Lesotho, Bloemfontein, South Africa.
by Andreas Michael Lang.
S.M. in Management Studies
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Druitt, Denise, and n/a. "The role of records management for overcoming excessive quantity, poor quality and storage media problems in computer-based information systems." University of Canberra. Communication, 1990. http://erl.canberra.edu.au./public/adt-AUC20060705.151052.
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Organizations are experiencing problems with the control
of information in computer-based information systems.
Records management is a system that consists of a number
of elements to control recorded information over its life
cycle.
Previous studies have ranked various records management
activities. However, these studies were not conducted in
Australia, were not specifically related to computerbased
information systems, and were based on the
frequency with which records management tasks, or duties
and responsibilities were being performed by records
management personnel rather than the perceived importance
of records management elements for overcoming problems.
This study is conducted in Australia on the role of
records management within the context of computer-based
information systems. It has two purposes: to determine
whether there is an appreciable difference in the
perceived importance of the various records management
elements for overcoming excessive quantity, poor quality
and storage media problems in computer-based information
systems by RMAA individual members; and to determine
whether regardless of professional involvement and level
of education of RMAA individual members, there is no
statistically significant difference in the perceived
importance of the various records management elements in
computer-based information systems for overcoming these
three problems.
To carry out the research a questionnaire was devised and
distributed to individual members of the Records
Management Association of Australia. The survey obtained
a usable response rate of 53.1 percent from a population
of 399 individual members of the Association.
The study indicated that there is a difference in the
perceived importance of the various records management
elements for overcoming excessive quantity, poor quality
and storage media problems in computer-based information
systems. There was evidence to suggest that respondents
frequently involved in professional activities are more
likely to consider certain records management elements
more important than respondents not frequently involved
in these activities. The study also found that level of
education is associated with the selection of certain
records management elements. In particular, those
respondents with no tertiary qualifications are more
likely to consider the records management elements mail
management and a records retention and disposition
schedule important than respondents with tertiary
qualifications.
10
Wickramanayaka, Sarath Sisara Kumara. "The management of official records in public institutions in Sri Lanka 1802-1990." Thesis, University of London, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.283192.
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This study examines the management patterns of public records in Sri Lanka and their impact on administration during the period 1802 to 1990. This covers the period of British colonial administration and four decades of the post independence era. The study shows that during British colonial administration the administrators did not have an adequate understanding of the necessity of developing a proper record-keeping system to support the efficiency of the administration. The failure of repeated attempts at improving the management of current records testifies to the shortfalls entrenched in the system such as the inadequacy of suitable training for the subordinate staff and the lack of attention to the semi-current phase of records. These were not properly detected by the authorities even up to the date of independence. A significant drawback of the system was that its scope was not extended to cover the entire life cycle of the records. It was assumed that semi-current and non-current records would not be useful to the administration. This situation led to the accumulation of records in the creating agencies which in turn caused long term problems in terms of retrieval and dissemination of information. The necessity of an archives was recognised in the beginning of the twentieth century. However, once established the aim of the Archives was to retain records of the Dutch administration for current administrative requirements. Therefore, the records of the British colonial administration were not transferred to the Archives until the last decade of the colonial rule. Even after independence the Archives staff were primarily concerned with the appraisal, accessioning and disposal of non-current records; insufficient attention was paid to semi-current records. The lack of trained professionals, inadequate funding and narrowly defined work programmes hindered the development of a comprehensive archives. Since independence, changes in the country's major political, constitutional, social and administrative systems have not been paralleled by the development of systems to manage public records. An examination of the record-keeping practices in the public administration has revealed the fact that the bureaucrats have not yet grasped the necessity of proper management of records and their immediate contribution to the efficiency of the administration. They have still not considered the consequence of the lack of an integrated policy for the management of records. The study concludes by stressing the necessity for new legislation, the creation of a separate record service, reorganisation of the Archives and training for public administration personnel. It is suggested that records managers be recruited to the public administration in order to bridge the prevailing gap between the archivists and the administrators. They should be trained and placed at the public institutions as officers responsible for managing records at the current and semi-current phases. On the whole, it is argued that improvement in all phases of the life cycle of records is vital for the efficiency of the public administration and for the advancement of the country.
11
Legodi, Koena Olivia. "Assessment of human resources records management practices in the Limpopo Department of Agriculture." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/6618.
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Thesis (MPA)--University of Stellenbosch, 2011.ENGLISH ABSTRACT: The research study assessed records management practices in the Limpopo Department of Agriculture (LDA), with the focus being on human resources records. Human resources records management practices were assessed in four key performance areas, namely: policy and regulatory framework, storage requirements, integrity of paper-based and electronic records, and efficiency and effectiveness of the registry system. The assessment tool, as prescribed in the Best Practice Model for Keeping and Managing Paper-Based Employee Records, was used. Research findings showed that LDA's performance in terms of records management practices do not comply with the set policies and regulatory framework and that the storage conditions are insecure. Research findings were evaluated and possible strategies for improving the management of human resources records are recommended. The adoption of awareness campaigns for staff, a coordinated training programme as well as the provision of support of top management, are some of the strategies recommended.
AFRIKAANSE OPSOMMING: In hierdie navorsingstudie is rekords van bestuurpraktyke in die Limpopo Departement van Landbou (LDL) geassesseer, met die fokus op menslikehulpbronrekords. Die menslikehulpbronrekords is geassesseer op grond van vier kernprestasie-areas, naamlik die beleids- en regulatoriese raamwerk, bergingsvereistes, integriteit van papiergebaseerde en elektroniese rekords, en doeltreffendheid en effektiwiteit van die registerstelsel. Die assesseringstelsel soos voorgeskryf deur die Best Practice Model for Keeping and Managing Paper-Based Employee Records is gebruik. Navorsingsbevindings het getoon dat die LDL se prestasie ten opsigte van rekordbestuurpraktyke nie voldoen aan beleide nie en dat ‟n regulatoriese raamwerk en veilige bergingstoestande nie bestaan nie. Navorsingsbevindings is geëvalueer en moontlike strategieë om die bestuur van menslikehulpbronrekords te verbeter, is aanbeveel. Die ingebruikneming van bewusmakingsveldtogte vir personeel, 'n gekoördineerde opleidingsprogrm en ook die verskaffing van steun deur topbestuur is van die strategieë wat aanbeveel word.
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Meyer, zu Erpen Walter. "Study of the archival record and its context : meaning and historical understanding." Thesis, University of British Columbia, 1985. http://hdl.handle.net/2429/24390.
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The claim of archivists to be a scholarly profession is dependent upon their ability to methodically study and understand the meaning of the records in their care. Without such contextual information about the record as the name of its creating agency, the reason for its creation, and the authority by which it was created, archivists and researchers are in a poor position to assess the value and validity of its informational content. Without knowledge of the relationship of the record to other record series, they are likely to overlook additional supporting and/or contradictory documentation and thereby miss a part of the truth they seek.
This thesis is directly concerned with the means by which archival sources might be assessed to determine the value of the historical evidence they contain. It proposes a conceptual framework by which study of the original, primary, and secondary meanings of the archival record might be approached. Examples are drawn from close examination of the records of the Corporation of the City of Nanaimo surviving from the period 1875-1904. While acknowledging that extensive study of the significance of documentation might be impossible for archivists in their daily work, this thesis concludes that closer attention must be paid to sources documenting the contextual environment of the record. Such sources are essential to the furtherance of understanding which is the information profession's ultimate goal.Arts, Faculty of
Library, Archival and Information Studies (SLAIS), School of
Graduate
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Luthuli, Lungile Precious. "Medical records management practices in public and private hospitals in Umhlathuze area, South Africa." Thesis, University of Zululand, 2017. http://hdl.handle.net/10530/1625.
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A dissertation submitted to the Faculty of Arts in fulfilment of the requirements for the Degree of Masters (Information Science) in the Department of Library and Information Studies at the University of Zululand, 2017This study investigates the different medical records management regimes within public and private hospitals in the Umhlathuze Area, KwaZulu-Natal Province, South Africa. The study made a comparison and examined whether the current management practices support service delivery in the context of the Batho Pele principles. In doing this, the study reviewed extensive literature on records management standards and theories, legislative framework of medical records in order to establish the extent of the level of compliance to the set regulatory framework in the management of medical records in South Africa. It also assessed the depth of the integration of ICTs in the management of medical records in South Africa. The targeted study sample in both the public and private hospital was 193. Of these, only 180 responded and this represented a respondent‟s rate of 93.5%. The study was largely a quantitative research. The study adopted a survey research design and used multiple forms of data collection techniques such as structured questionnaires, observations and document review. Quantitative data collected was analysed to obtain some descriptive statistics while qualitative data was analysed using content analysis to derive particular themes pertinent to the study. The two sets of results were compared and contrasted to produce a single interpretation and then conclusions were drawn. The study findings established that the records management practices in both hospitals were not well entrenched thus undermining quality health service delivery. This was evidenced by lack of awareness and existence of the records management policies and procedures manual; lack of adherence records management standard; lack of security measures, with rampant cases of missing files, folios and torn folders; delays in access and use of records; lack of an elaborate electronic records management programme and low levels of skill and training opportunities in records management. The use of paper records is still dominant in the public hospital; while the electronic medical record system was in place in the private hospital with some degree of success even though implementation challenges continue to exist. The integration of ICTs in the management of medical records was more evident in the private hospital while the public hospital continues to be underfunded undermining the current capacity for effective medical records management. The role of accurate, reliable and trustworthy medical records in the ii | P a g e context of quality health service delivery in accordance with Batho Pele principle in both hospitals remains problematic. In order to enhance the role of medical records for quality service delivery, the study recommended that a regulatory framework for records management should be developed and implemented in both hospitals. It is also recommended that more technical and human resource capacity is required in the public hospital to help speed up the services to its user while the private hospitals need to entrench their evolving capabilities in medical records management. The study further recommends that training around records management should be provided to all staff that deal with medical records management in both hospitals.
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Wenzel, Virginia. "Use of electronic health records to aid in pediatric obesity diagnosis." Thesis, Weill Medical College of Cornell University, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=1601009.
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Background: Obesity has recently been classified by the American Medical Association (AMA) as a disease which, if unrecognized and unaddressed in childhood, causes multiple medical and psychological complications that can impact both personal and population health. Unprecedented funding is being invested in electronic health records to improve quality, safety, and delivery of healthcare and reduce healthcare costs. Scant literature has evaluated the use of aids in the electronic health record (EHR) to identify obesity.
Objectives: The purpose of this study was to determine to what extent the tools available in an EHR for automatic Body Mass Index (BMI) calculation based on height and weight documentation are used by pediatricians to correctly identify obesity in children. Secondary objectives were to evaluate quality of data input (discrete vs. free text) and see if there is any variation in rates of identification among patients of different socio-demographic characteristics and trainees of different levels.
Methods: We conducted a retrospective chart review for patients aged 2–18 years seen for a well-child visit at New York Presbyterian Hospital between January 2011 and January 2014, where it is standard practice at these visits to take height and weight measurements. The EHR automatically populates these values onto growth curves, converting them into BMI with percentiles. Standardized definitions from the Centers for Disease Control and Prevention (CDC) 2010 were used to qualify overweight and obese based on BMI. We determined the percentage of patients who were overweight or obese (based on CDC percentiles) that had the diagnosis identified by the pediatrician, and then assessed the quality of data input. We assessed laboratory follow up and referrals for all patients, and assessed for demographic differences among patients properly and not properly documented by providers as obese or overweight.
Results: We reviewed 700 charts in total. Inclusion criteria were all of the patients who had a BMI between 85–95% (these were grouped as overweight) and a BMI over 95% (obese). 209 patients were overweight or obese and therefore eligible for inclusion. Of the 209 clinically overweight/obese children, 72.2% had some form of documentation of this diagnosis, although the diagnosis was documented more often in the obese vs. overweight child. The diagnosis was most often captured electronically in the free text progress note. Over half of clinically overweight/obese children aged ≥8 years did not receive follow-up standard laboratory testing, and only about one-quarter of clinically overweight/obese children had documented in-office nutrition guidance. Diagnosis of overweight was higher in females, but it was almost twice as likely that an obese male would be documented as such. Results showed no identification variation based on age or race/ethnicity. There was no difference in recognition of obesity/overweight based on postgraduate year (PGY) or nurse practitioner (NP) status.
Conclusion: Despite its importance as a public health priority for children, automatic calculation of BMI by use of an EHR led to documentation by a provider as a child being overweight/obese only three quarters of the time. This study suggests that despite increasing focus on using EHRs to improve individual and population health, including for obesity, clinical decision support remains underutilized.
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Molapo, Seipati Petronella. "Community vulnerability to food insecurity : a case study of World Food Programme (WFP) Food Aid Programme in the southern lowlands of Lesotho." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/2342.
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Thesis (MA (Public and Development Management))--University of Stellenbosch, 2009.Chronic food insecurity continues to be a major problem for rural poor households in Lesotho. This condition is caused by a number of factors including poverty, landlessness, and extreme land degradation, reduced remittances due to retrenchments from South African mines, closures of some of textile industries, the effects of HIV/AIDS and a significant decline in farming practices due to erratic weather patterns and conditions. All these factors have led to an increase in vulnerability levels. This is magnified by the rapid erosion of traditional coping mechanisms, a situation that has consequently left communities unable to respond to any form of disaster. The primary aim of this research was to investigate the community vulnerability to food insecurity in the Southern Lowlands and review the World Food Programme (WFP) food aid programme in the same area. The research addressed the questions such as the causes of food insecurity in the Southern Lowlands; and social protection initiatives that are being implemented by WFP to address food insecurity. The research revealed that WFP has been distributing food aid to the vulnerable households in the Southern Lowlands since 2002. These households belong to categories such as households hosting orphans and vulnerable children, chronically ill persons and physically disabled persons; female-headed households; elderly-headed households; child-headed households; and expectant and nursing mothers. In addition to these categories, WFP implemented food for work activities in which vulnerable households with able-bodied persons worked in to receive food aid. The research found evidence of chronic livelihood failure in the Southern Lowlands. This failure renders it increasingly difficult for households vulnerable to food insecurity to develop and maintain sustainable livelihoods. In particular, the research revealed that, a large proportion of households (53%) are at risk of food insecurity in the Southern Lowlands; the majority of vulnerable households did not hold any cereal stocks remaining from the immediate post harvest period; chronic illness, unemployment and erratic weather patterns are causes of food insecurity in the Southern Lowlands. As means of coping strategies, most households adopt various strategies such as switching expenditure patterns; reducing number of meals per day; kingship support; selling of livestock; and searching for casual labour opportunities. Food aid has improved the livelihoods and quality of life of the beneficiaries especially the chronically ill people. While some food for work activities such as building of toilets and water taps have been very helpful, others such as tree planting were not embraced by some of the beneficiaries and finally food aid promotes dependency among its beneficiaries and nursing mothers intentionally starve their children in order to stay in the programme. The two significant challenges in the distribution of food aid were found to be food pipeline break and the beneficiary selection criteria. The findings therefore generate the conclusion that although there seems to be an improvement in food access by households benefiting from the food aid programme, there is no evidence that those households will continue to access food in the absence of food aid. In essence, the absence of social food security foundation, executed in tandem with food aid interventionist measures, does not realistically augur well for the future. This conclusion comes from the finding that food for work activities which are more likely to generate income for the vulnerable households are not sustainable because the discussions further revealed that these activities have been imposed on the beneficiaries, without the coownership corollary that partners the communities with food aid agencies such as WFP. It is therefore recommended that development agents should not determine the developmental projects/programmes within the communities. The process should be interactive and should not be done in isolation but in mutual social learning and capacity building process as both parties (development agents and the beneficiaries) learn from each other and manage to develop a reciprocal relationship and partnership that will eventually reap sustainable outcome. It is therefore concluded that, the food aid programmes failed to offer sustainable social safety nets to the beneficiaries. The research hypothesis that there is no clear exit strategy in the implementation of the food security interventions and that there are no sustainability and continuity measures that were put into place by WFP remains valid.
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Motsomi, Napo F. (Napo Francis). "The evaluation of World Vision's Area Development Programme in Lesotho : the case of Taung." Thesis, Stellenbosch : University of Stellenbosch, 2003. http://hdl.handle.net/10019.1/16395.
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Thesis (MPA)--University of Stellenbosch, 2003.ENGLISH ABSTRACT: This study was embarked upon to evaluate the contribution which World Vision as agent and catalyst of development has made towards addressing social issues in Lesotho. Specifically, the study evaluates Taung Area Development Programme which is one of the World Vision community development programmes established to improve social conditions in the rural communities particularly, in Tsoloane, Ha-Mopoane and Qhalasi. The study seeks to investigate three important areas; 1. Participation: to assess whether the communities have been involved in the planning of the projects, identified their own priorities for the projects or used their lands and other resources to exercise control over their economic, social and cultural development. 2. Empowerment: to assess how the projects have strengthened the capacity of local communities. This includes the transfer of skills through training for the purpose of equipping people to engage in their own development. 3. Sustainability: to assess the long-term viability of the projects. Data was gathered through the use of qualitative and quantitative data collection techniques. To conduct both methods a snowball technique was applied. The data gathered was tabulated in graphs and pie charts. The results were then discussed and analysed in terms of the aims of this research. Regarding participation, the findings of the study revealed that to a large extent people were able to participate in the planning of the projects. People were able to identify their objectives and make a decision to embark on Income Generating Activities (IGA) such as raising poultry and pigs, sewing, and making baskets, candles and soap. The IGA enabled project members to feed and earn income for their families. The study further revealed that while certain people were able to participate in the planning of their projects, in development activities such as the building of feeder roads, people’s participation was minimal. This blueprint and top down planning approach allowed for little public participation. The study also found that World Vision’s religious involvement was appreciated for the moral support it provided. Another important issue the study brought to light was that people had an opportunity to use their indigenous knowledge in their projects. Regarding empowerment, almost all the respondents believed that World Vision played an important role by training people to handle various activities within projects. Apart from the training given, people also acquired different skills and knowledge. Most of the respondents acquired technical and economic knowledge, while others became skilful in farming and health matters as well as in handcraft. Empowerment in the Taung Area Development Programme has also manifested itself through the improved living conditions of the local people. The study found that infrastructure such as schools and roads have been established. As regards primary health care, respondents indicated that they had access to clean water due to the presence of a community tap. HIV/AIDS awareness, disease prevention campaigns and the building of toilets have contributed to improved living conditions in the Taung Area Development Programme. Though HIV/AIDS awareness and disease prevention campaigns were essential for primary health care, few people were knowledgeable about deadly diseases such as HIV/AIDS. As a result there was still a need for World Vision to underpin the spread of HIV/AIDS awareness within the communities. Sustainability has been attributed to the long-term survival of the development projects and their future operation. The findings of this study confirmed that people in the Taung Area Development Programme were optimistic that the skills and knowledge they have acquired, and the projects themselves will generate resources and continue to operate after World Vision’s departure, especially with regard to IGA projects. The study results confirmed that people who mainly engaged in development activities such as at Qhalasi showed that they could only utilise their skills and knowledge to a small degree. The main conclusion reached by the study is that the Taung Area Development Programme as one of World Vision’s programmes has to a large extent transformed the lives of the local people. As a result of World Vision involvement in the Taung Area Development Programme, people-centred development is manifestly seen to promote the participation and empowerment of the people as well as the sustainability of the development projects.
AFRIKAANSE OPSOMMING: Die doel van hierdie studie was om die bydrae wat World Vision as agent en katalisator van ontwikkeling gemaak het om sosiale kwessies in Lesotho aan te spreek te bepaal. Die studie, meer spesifiek evalueer die Taung Area Develoment Programme, wat een van World Vision se gemeenskapontwikkelingprogramme is wat gevestig is om maatskaplike toestande in landelike gebiede te bevorder veral in Tsoloane, Ha-Mopoane en Qhalasi. Die studie poog om drie belangrike areas te ondersoek; 1. Deelname: om te bepaal of gemeenskappe betrek was by die beplanning van die projekte, deur die identifikasie van hulle eie prioriteite vir die projekte, of die gebruik van hul grond en ander hulpmiddels om beheer oor hul eie ekonomiese, sosiale en kulturele ontwikkeling uit te oefen. 2. Bemagtiging: om vas te stel in watter mate die programme die kapasiteit van plaaslike gemeenskappe versterk het. Dit sluit in die oordrag van vaardighede deur opleiding, om mense toe te rus om in hulle eie ontwikkeling betrokke te raak. 3. Volhoubaarheid: om die langtermyn lewensvatbaarheid van die projekte te bepaal. Data is versamel deur die gebruik van kwalitatiewe en kwantitatiewe data-insamelingstegnieke. Om albei tegnieke uit te voer was die sneeubal steekproeftegniek toegepas. Die data wat versamel was, is in grafieke aangebied. Die resultate was daarna geanaliseer en bespreek in terme van hierdie studie se doelstellings. Met betrekking tot deelname, het die bevindings van die studie bewys dat die betrokke mense in ’n groot mate bevoeg was om deel te neem aan die beplanning van die projekte. Mense was bevoeg om doelwitte te identifiseer en besluite te neem om inkomste-genererende aktiwiteite (IGA) aan te pak. Die aktiwiteite het pluimvee en varkboerdery, naaldwerk, en die maak van mandjies, kerse en seep ingesluit. Die IGA het dit vir projeklede moontlik gemaak om kos en ’n inkomste vir hulle families te verdien. Die studie het verder vasgestel dat, afgesien van die feit dat sommige mense bevoeg was om aan die beplanning van hul projekte deel te neem, die deelname in ontwikkelingsprojekte soos die bou van toeganspaaie, minimaal was. Die tipiese “van bo na onder’’ voorskriftelike benadering tot beplanning het min geleentheid vir publieke deelname toegelaat. Die studie het ook bevesting dat die godsdienstige betrokkenheid van World Vision, weens die morele ondersteuning wat dit bied, hoog gewaardeer was. Nog ’n belangrike aspek wat die studie aan die lig gebring het, was dat die mense die kans gebied was om hul inheemse kennis in hul projeke aan te wend. Met betrekking tot bemagtiging, het feitlik al die respondente geglo dat World Vision ’n belangrike rol gespeel het om mense op te lei om veskeie aktiwiteite binne hul projekte uit te voer. Benewens die opleiding wat ontvang was, het die mense ook verskeie vaardighede en kennis opgedoen. Die meerderheid van die respondente het tegniese en ekonomiese kennis opgedoen, terwyl andere in landbou en gesondheidsaangeleenthede en ook handwerk vaardig geword het. Bemagtiging in die Taung Area Development Programme is ook deur die verbetering in die lewensomstandinghede van die plaaslike bevolking geopenbaar. Die studie het ook gevind dat die infrastruktuur met die bou van skole en paaie verbeter was. Met betrekking tot primêre gesondheid, het die respondente bevesting dat hulle toegang tot skoon water gekry het deur middel van ’n gemeenskaplike kraan. Veldtogte soos MIV/VIGS bewusmaking, voorkoming van siektes en die bou van toilette het tot verbeterde lewensomstandinghede in die Taung Area Development Programme bygedra. Afgesien van veldtogte soos MIV/VIGS en siektevoorkoming wat vir primêre gesondheidsorg belangrik is, beskik min mense kennis van dodelike siektes soos MIV/VIGS. Dit blyk dus dat World Vision meer klem sal moet lê op die verspreiding van kennis van MIV/VIGS binne die gemeenskappe. Die langtermyn oorlewing van die ontwikkelingsprojekte sal aan volhoubaarheid gekoppel moet word. Die bevindings van hierdie studie bevestig dat mense in die Taung Area Development Programme optimisties was dat die vaardighede en kennis wat hulle verkry het, en die projekte, selfhulpmiddels sal genereer wat nog in werking sal wees lank na die vertrek van World Vision, veral met betrekking tot die IGA projekte. Hierdie studie bevestig dat persone wat hoofsaaklik betrokke was by ontwikkelingsprojekte soos by Qhalasi, net tot ’n geringe mate hulle vaardighede en kennis kon gebruik. Die belangriskte slotsom wat hierdie studie bereik het was dat die Taung Area Development Programme, as een van die World Vision programme, in ’n groot mate die lewens van die plaaslike mense getransformeer het. As gevolg van World Vision se betrokkenheid in die Taung Area Development Programme, word mensgesentreerde ontwikkeling nou gesien as bevordelik vir die betrokkenheid en bemagtiging van die bevolking sowel as die volhoubaarheid van die ontwikkelingsprojekte.
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Gordon, Andrew Ray. "Perceived stress levels in relationship to win/loss records| A large urban public school district in Florida." Thesis, Capella University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3645818.
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The purpose of this quantitative study was to examine the personal perceived stress levels of athletic coaches (n=731) in a large urban public school district in Florida in relation to win/loss records of the most recent athletic season; the study was performed utilizing the PSS-14 (Cohen, 1983). The responses to the survey queries were answered based on a 5-point Likert scale. Out of the 731 coaches who were approached with the survey, 97 participants completed the survey; however, there were four unusable surveys, leaving 93 useable surveys. The 93 surveys constituted a 13.3% portion of the population. The correlational analysis (p< .05) of the responses for High stress scores indicated that these items for the entire group (n=93) of participants were significantly correlated with the win/loss records. Females (n=29) reported more High stress scores on Questions 1, 2, 3, 8, 12, and 14. Males (n=64) reported High Stress for Questions 1, 3, and 12. Questions 1, 3, and 12 were common to both Males and Females. The findings of the research study indicated that there is a relationship between the specific subsets of PSS-14 for two of the statements and the win/loss records for the district. This correlation showed that coaches recognize and attempt to cope with the stressors that they encounter in their day to day activities with regard to their win/loss records and attempt to minimize the effects of stress and worry about anticipated events, (e.g., possible future games, playoffs, tournaments, and other associated events in the high school athletic world). Success in managing these two components of coaching would augment the other components of the PSS-14 since emotional, physical, mental and psychological factors in coaching and playing a sport are closely tied together. Continued research into the infinite possibilities of education and coaching should provide a means to improve each district's performance in the education of youth. Athletics and fitness have existed as a concomitant of education since the earliest forms of education came into existence. The two faces of education and athletics should continue to be examined to profit the individual and the community.
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Jansson, Palm Sandra. "Hantering av allmänna handlingar i ett statligt affärsverk." Thesis, Mittuniversitetet, Avdelningen för arkiv- och datavetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-28670.
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Den här uppsatsen handlar om hur organisationer som omfattas av offentlighethetslagstiftningen men samtidigt bedriver affärsverksamhet på en konkurrensutsatt marknad uppfyller både offentlighetslagstiftningens krav kring hantering av allmänna handlingar och de krav som uppkommer från verksamheten. Syftet med uppsatsen är att ge kunskap om vilka faktorer som påverkar uppfyllnad av offentlighetslagstiftningens krav kring allmänna handlingar i offentligt affärsverksamhet som agerar på en konkurrensutsatt marknad. Uppsatsen är baserad på en fallstudie av affärsverket Luftfartsverket (LFV) och omfattar intervjuer, litteratur och dokumentstudier av både interna och externa dokument samt granskning av ett antal kammarrättsdomar rörande utlämnade av allmänna handlingar från LFV där beslutet har nekats med hänvisning till affärssekretess och sedan överklagats till kammarrätten. Uppsatsen huvudsakliga slutsatser är: Lagstiftningen ger möjligheter att skydda affärskritisk information. Det finns dock en oro både inom verket och hos samarbetspartners att de som är satta att tillämpa regelverket vid begäran om utlämnade inte har tillräcklig kunskap att bedöma vad som är affärskritiskt för olika organisationer Det finns viss administration kopplat till hantering av allmänna handlingar i ett affärsverk som en konkurrent som inte omfattas av offentlighetsprincipsregelverket inte har. Det finns både positiva och negativa effekter för ett affärsverk av denna administration och det har inte i denna studie kunnat påvisas vilket som överväger. Vid förändringar i omvärlden är det av stor vikt att man gör en konsekvensanalys över hur regelverken ska tolkas och hanteras internt i organisationen om detta inte görs så kan det innebära att olika individer och grupper av medarbetare hanterar regelverken olika. Medarbetarnas kunskap, insikt och tillämpning är avgörande för framgång.
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Tyumre, Mandisi Goodwin. "e-Parliament to e-democracy : creating a model for effective management of public content." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20067.
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Thesis (MPhil)--Stellenbosch University, 2012.ENGLISH ABSTRACT: Information and communication technology (ICT) has facilitated the implementation of e-parliament to ensure representivity, transparency, accessibility, accountability and effectiveness of parliaments. However, the shift from e-parliament to e-democracy may require parliaments to focus not only on efficiencies but also on improving the quality of interaction leading to changes in behaviour that support democracy. The study explores the current set-up in respect of the implementation of e-parliament globally, the initiatives that are being made and the challenges being experienced. It does this by examining literature regarding the latest developments in e-parliament and recent surveys on emerging utility trends. Consideration is given to particular initiatives in the African context, such as the Bungeni information management system. These are aimed at facilitating the push towards democracy that is assisted by ICT (e-democracy). A comparative analysis focusing on policies, technology, practices and organisational culture in the implementation of e-parliament, as a transitional stage towards edemocracy, is made with respect to the parliaments or chambers of the Czech Republic, India, Kenya and South Africa. The outcome of this analysis has important lessons for the use of ICT to support democracy, particularly for South Africa. It also generates a number of issues, for example the importance of knowledge management and organisational design for improving the parliament-citizen interface, which require consideration by parliaments in general. A seamless platform for facilitating engagement between parliament and the majority of citizens is designed through the adaptation of the e-business model. The platform integrates ICT infrastructure, processes and human resource in a knowledge management environment.
AFRIKAANSE OPSOMMING: Inligting en kommunikasie het die implementering van e-parlement gefasiliteer met die doel om verteenwoordigendheid, deursigtigheid, toeganklikheid en doeltreffendheid van die parlement te verseker. Die skuif van e-parlement na e-demokrasie kan parlement noodsaak om te fokus, nie net op doeltreffenheid nie, maar ook om die kwaliteit van interaksie te verbeter, wat weer sal lei tot gedragsverandering wat demokrasie ondersteun. Die studie verken die huidige toestand met betrekking tot die implementering van eparlement op `n internasionale skaal, die inisiatiewe wat onderneem word, en die uitdagings wat ervaar word. Literatuur wat die nuutste verwikkelinge saamvat, word ondersoek, asook onlangse opname aangaande opkomende gebruiks tendens. Dit is veral inisiatiewe in Afrika wat ondersoek word, soos byvoorbeeld die Bungeni Inligting bestuurstelsel. Dit word gedoen om die proses van demokrasie te fasiliteer wat weer deur Inligting en Kommunikasie tegnologie ondersteun word. `n Vergelykende analise wat fokus op beleid, tegnologie, praktyke en organisasie kultuur binne e-parlement, en die oorgangfase van e-demokrasie word gedoen oor die parlemente van die Tjeggiese Republiek, Indië, Kenia en Suid-Afrika. Die uitslag van die analise het belangrike lesse vir die gebruik van Inligting en Kommunikasie tegnologie om demokrasie te ondersteun, veral in Suid-Afrika. Dit genereer ook ander aspekte byvoorbeeld die belangrikheid van kennisbestuur en organisatoriese ontwerp om die parlement-burger interfase te verbeter. `n Platform wat die proses tussen die parlement en die burgers fasiliteer, is ontwerp met die aanpassing van die e-besigheidsmodel. Die platform integreer Inligting en Kommunikasie tegnologie infrastrukture, prosesse en menslike hulpbronne binne `n kennis bestuur omgewing.
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Maime, Ratakane Baptista. "CHALLENGES AND OPPORTUNITIES OF ADOPTING MANAGEMENT INFORMATION SYSTEMS (MIS) FOR PASSPORT PROCESSING: COMPARATIVE STUDY BETWEEN LESOTHO AND SOUTH AFRICA." Thesis, Central University of Technology, Free State. Business Administration, 2014. http://hdl.handle.net/11462/237.
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Thesis ( M. Tech. (Business Administration )) - Central University of Technology, Free State, 2014Fast and secure public service delivery is not only a necessity, but a compulsory endeavour. However, it is close to impossible to achieve such objectives without the use of Information Technology (IT). It is correspondingly important to find proper sustainability frameworks of technology. Organisations do not only need technology for efficient public service; the constant upgrading of systems and cautious migration to the newest IT developments is also equally indispensable in today’s dynamic technological world. Conversely, countries in Africa are always lagging behind in technological progresses. Such deficiencies have been identified in the passport processing of Lesotho and South Africa, where to unequal extents, problems related to systems of passport production have contributed to delays and have become fertile grounds for corrupt practices. The study seeks to identify the main impediments in the adoption of Management Information Systems (MIS) for passport processing. Furthermore, the study explores the impact MIS might have in attempting to combat long queues and to avoid long waiting periods – from application to issuance of passports to citizens. The reasonable time frame between passport application and issuance, and specific passport management systems, have been extensively discussed along with various strategies that have been adopted by some of the world’s first movers in modern passport management technologies. In all cases and stages of this research, Lesotho and South Africa are compared. The research approach of the study was descriptive and explorative in nature. As a quantitative design, a structured questionnaire was used to solicit responses in Lesotho and South Africa. It was established that both Lesotho and South Africa have somewhat similar problems – although, to a greater extent, Lesotho needs much more urgent attention. Although the processes of South Africa need to be improved, the Republic releases a passport much faster and more efficiently than Lesotho. Economic issues are also revealed by the study as unavoidable factors that always affect technological developments in Africa. The study reveals that the latest MIS for passport processing has facilitated modern, automated border-control systems and resultant e-passports that incorporate more biometric information of citizens to passports – thanks to modern RFID technologies. One can anticipate that this study will provide simple, affordable and secure IT solutions for passport processing. Key words: Information Technology (IT); Management Information Systems (MIS); E-Government; E-Passport; Biometrics; and RFID.
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Ntontela, Majama. "An investigation of record-keeping as a catalyst in ensuring accountability and transparency : a case study of the Provincial Department of Basic Education in the Eastern Cape." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/4415.
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Not all documents are records. One of the central concerns of contemporary governance is the reduced or complete lack of accountability among public officials when rendering public services. In the absence of accountability and records, corruption thrives. This research examines the relationship that exists between transparency, accountability and record keeping in order to find the effect that records has; in terms of producing positive audit outcomes and in eliminating corrupt activities by public official/s. Since the transition to democracy in South Africa, the new constitution demands transparency and accountability on matters of governance supported with available information (records). Various pieces of legislation in South Africa are available in support of timely, accessible and accurate information in pursuit of official duties. The difficulty in ensuring an effective record keeping creates an opportunity for governance, transparency and accountability to fail. The essence of this research undertaking was motivated by the fact that, absence of records (which has a negative effect in achieving clean audits) renders governance chaotic and infringes on the democratic principles enshrined in the Constitution such as accountability and transparency. The purpose of the study was to investigate the practice of record keeping in the Eastern Cape Provincial Department of Basic Education (ECDoE) in ensuring accountability and transparency. This research undertaking was guided by the following three research questions: (1) what is the legal/normative framework that governs record keeping in South African public service? (2) How does ECDoE practice record-keeping in ensuring accountability and transparency? And (3) how does the practice of ECDoE’s record-keeping compare with the requirements of the legal/normative framework? After all the gathering of information from different sources, it is therefore recommended that the ECDoE send its employees for records management courses and there must be strict adherence to legislation and recommendations made by the Auditor General in his last audit report for the department. During the conduct of this research undertaking, these are the findings that emerged from the study: at the ECDoE (1) There is no adequate training provided to employees in record keeping. (2) There are ineffective internal control systems. (3) There is no risk management contingency plan. (4) There is no proper record keeping. (5) There is non-compliance with legislation by officials. (6) There is no strong or effective leadership. (7) There is shortage of staff and qualified personnel. (8) Lack of commitment to excel. (9) No significant corrective action undertaken to eliminate past inaccuracies. (10) There is absence of following up on recommendations made by the external audit. Lastly, the researcher accepts the arguments raised by the different authors about record keeping, transparency and accountability in that: there can be no accountable and transparent government without an effective record-keeping in place. Records are vital sources of evidence admissible to any institution be it a court of law or standing committees should clarity be required.
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Agius, Eva. "Handläggares praktiska makt över bevarande och gallring : En studie hos svenska statliga myndigheter." Thesis, Mittuniversitetet, Avdelningen för arkiv- och datavetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-28676.
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I och med att det finns en möjlighet till otillåten gallring, och därmed risk för allmänhetens bristande insyn i svenska statliga myndigheters verksamhet, var syftet med denna uppsats att se i vilken utsträckning en handläggare har praktisk makt över bevarande och gallring hos svenska statliga myndigheter. Vidare var uppsatsens syfte att redovisa vilka faktorer i myndigheternas egen verksamhet som bidrog till utfallet av hur handläggare hanterade bevarande och gallring. Som metod har intervjuer gjorts med arkivarier och handläggare på två olika svenska statliga myndigheter för att se om myndigheternas verksamheter påverkade hur handläggare valde att bevara eller gallra handlingar som de hanterade. I undersökningen deltog en mindre myndighet och en större myndighet med syftet att undersöka om olika verksamheter kunde påverka vem som hade den praktiska makten över bevarande och gallring hos myndigheterna. Som teorimodell användes verksamhetsteorin och verksamhetssystemet för att systematisera och redovisa resultaten av undersökningarna. Ännu en teorimodell som lyftes fram i uppsatsen var Records Continuum Model som visade på informationens olika dimensioner och vikten av att fånga och organisera handlingar så att det finns en möjlighet att tillgängliggöra dem. De två fallstudierna visade att det förekom att handlingar inte hanterades efter de regler och rutiner som tagits fram för den ena av myndigheterna. Resultatet visade också att hur verksamheten såg ut hos myndigheten starkt påverkade den praktiska makten som handläggare gavs för att ta ställning till bevarande och gallring av vissa handlingar. Resultatet visade att för en myndighet med många anställda och större informationsflöden har arkivarien svårt att nå ut med information och rutiner på ett bra sätt och handläggare hade mindre tid till att värdera informationen.There is a suspicion of increased destruction of documents when the Administrative Officer manages the records appraisal in Swedish government authorities, which can lead to a problem regarding the transparency and public access to information. The aim of this thesis was to contribute with knowledge about in which extent an Administrative Officer has the power over practical records appraisal in Swedish government authorities and to find out if the practical power depended on activities within the agencies. Interviews with Archivists and Administrative Officers at two different Swedish government authorities were conducted in order to see if the activities within the authorities affected how Administrative Officers handled the records appraisal. The study involved a small and a large authority to examine whether different activities could affect the practical power over records appraisal. The activity theory was used to introduce, present and analyze the survey results. Records Continuum Model is another theory model that was highlighted in the thesis to show the importance of planning the records management even before a record is created. The result of the case studies showed that there were records not handled according to the rules and policies for one of the studied authorities. It was revealed that Administrative Officers had some practical power over appraisal. The result also showed that the activities within the authorities strongly affected the practical power which Administrative Officers was given. It was shown that, in an authority with a large number of employees and greater flow of information, the Archivist did not reach out with information and routines to the employees. Administrative Officers also had less time to evaluate information when the number of e-mail was a problem.
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Hardy, Jennifer Lynette. "Healthcare providers communication mechanisms using a case management model of care implications for information systems development, implementation & evaluation /." Access electronically, 2006. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060731.120940/index.html.
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Silva, Isabela Costa da. "Gestão de documentos e transparência dos atos públicos: um estudo de caso sobre os processos de licitação da Universidade Federal Fluminense." Niterói, 2017. https://app.uff.br/riuff/handle/1/2844.
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O destaque dado à gestão de documentos na década de 1940 revolucionou o campo teórico e prático da Arquivologia que, antes daquele momento, se ocupava prioritariamente dos documentos de valor histórico. A partir de então, incorporou os documentos de valor primário como questão da área, devido ao alto índice da produção documental em decorrência das ações de Estado. Este trabalho tem como foco de estudo a gestão de documentos e sua relevância como instrumento de transparência do Estado e de auditoria da sociedade. A gestão de documentos é apresentada como o meio que possibilita o controle da sociedade no âmbito da administração pública e a transparência dos atos públicos, com destaque para os processos de licitação pública, considerando a Lei 8.666/93 como o marco legal que estabelece novos procedimentos em relação aos atos públicos de licitação.
The emphasis on records management in the 1940s revolutionized the theoretical and practical field of Archival Science that until that point had traditionally been occupied by documents of historical value. After that, it began to incorporate documents of primary value because of the high rate of records production as a result of the actions of the State. This work focuses on the study of records management and its relevance both as an instrument of the transparency of the State and an auditing tool for the society. Records management is presented as the medium which enables control of the company in public administration and transparency of public acts, especially for public bidding processes, considering the Law 8.666/93 as the legal framework that establishes new procedures related to acts of public bidding.
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Sihlezana, Nothando Daphne. "Information management in the age of E-government - the case of South Africa." Thesis, Link to the online version, 2006. http://hdl.handle.net/10019/125.
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Nontanakorn, Kritchakorn. "Electronic government: Reforming Thai government for ministry of interior of Thailand." CSUSB ScholarWorks, 2004. https://scholarworks.lib.csusb.edu/etd-project/2454.
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The purpose of this project was to develop an E-government plan to achieve the Ministry of Interior of Thailand's objective to better serve its citizens in the next 5 years by utilizing and taking advantage of the use of information technology and communication networks.
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Farelo, Maria. "Paranoid' or justified : e-government and privacy." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50055.
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Thesis (MPhil)--Stellenbosch University, 2004.ENGLISH ABSTRACT: Electronic government holds the promises of enabling government to become more efficient in the delivery of services to the public. E-government would ultimately mean that government departments would not work in isolation from each other. The electronic environment would mean that databases would be linked and that information would be shared across all levels of government. There are a number of issues that are presently, and will increasingly in the future impact on the success of e-government. The paradox for e-government is that while this sharing of information, paints a picture of an ideal state of affairs, that would benefit both citizen and state, there could be enormous effects on privacy. These are the ability for government to compile comprehensive profiles on citizens without their knowledge or consent. Another impact on privacy is that wrong information can be linked to the wrong person thereby impacting on the identity of an individual. Data protection and record management policies and legislation are necessary to protect personal data and information.
AFRIKAANSE OPSOMMING: Elektroniese regeringsdienste hou enorme voordele in om 'n meer effektiewe diens aan 'n land se inwoners te lewer. 'n E-regering stel staatsdepartemente in staat om nie meer in isolasie te werk nie, dat databasisse gekoppel en inligting op alle regeringsvlakke gedeel kan word. Daar is egter elemente in 'n e-regeringstruktuur wat 'n beduidende impak op die toekomstige sukses daarvan kan uitoefen. Die paradoks van 'n e-regering is dat hoewel dit 'n ideale prentjie skilder, dit 'n enorme impak op die privaatheid van beide die inwoners en die regering van 'n land kan uitoefen. Dit voorsien 'n geleentheid waar die regering 'n uitgebreide persoonsprofiel kan saamstel, sonder die medewete of toestemming van die persoon. 'n Verdere aspek is dat die inligting aan die verkeerde persoon gekoppel kan word, wat 'n negatiewe impak op die identiteit van so 'n persoon kan hê. Dit op sigself maak data- en dokumentbeheer, beleide and wetgewing 'n noodsaaklikheid voorvereiste vir die beskerming van persoonlike data en inligting.
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Elo, Sirkka L. "Hälso- och sjukvårdens roll som informationskälla för hälsoläget i befolkningen och uppföljning av dess folkhälsoinriktade insatser." Doctoral thesis, Nordic School of Public Health NHV, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:norden:org:diva-3665.
Full textAbstract:
Bakgrund: Information om hälsoläget och insatser för att förbättra hälsan i befolkningen kommer från direkta undersökningar t.ex. den nationella folkhälsoenkäten och indirekt från hälso- och sjukvården. Men för insamling, analys och återföring av kunskaper om ohälsan från vården liksom för vidtagna hälsofrämjande och sjukdomsförebyggande åtgärder saknas allmänt tillämpade rutiner. Syfte: Att analysera sjukvårdens roll och metoder när det gäller information om hälsoläget i befolkningen samt stödja utvecklingen av informationssystem för analys av hälsan liksom för uppföljning av hälso- och sjukvårdens folkhälsoinsatser. Metoder: Projektet inleddes med att informationssystemet Minimum Data Set för distriktssköterskeverksamhet (MDS-DSK) implementerades och utvärderades i Örebro läns landsting (I). Därefter analyserades patientjournaler från distriktssköterske-verksamheten genom triangulering för att identifiera och kategorisera använda åtgärder som stöd för utveckling av informationssystem (II). För att svara på frågan om patientregistrets validitet som mått på hälsoläget i en befolkning jämfördes dess data om förekomst av ischemisk hjärtsjukdom i en kommun med uppgifter insamlade från alla offentliga vårdgivare i öppen och sluten vård (III). Slutligen undersöktes genom en folkhälsoenkät i vilken omfattning hälso- och sjukvården ger rådgivning om levnadsvanor och vilka faktorer som påverkar rådgivningen (IV). Resultat: MDS-DSK gör det möjligt att utifrån distriktssköterskeverksamhet göra uppskattningar av förekomst av hälsoproblem i befolkningen (I). Analys av distriktssköterskornas journaler visade ett brett spektrum av väl definierade åtgärder från hälsofrämjande och hälsoskyddande till diagnostiska, terapeutiska, rehabiliterande och palliativa (II). Jämförelsen av individrelaterade data om förekomst av ischemisk hjärtsjukdom och dess riskfaktorer visade att mindre än hälften av de berörda individerna identifierats i patientregistret (III). Det är rökning och fysisk aktivitet, som oftast är tema för sjukvårdspersonalens frågor och rådgivning till patienterna. Sannolikheten att bli tillfrågad minskar med stigande ålder och kvinnor tillfrågas i mindre utsträckning än män. Personer med ohälsa där levnadsvanor anses spela stor roll exempelvis personer med diabetes, fetma och högt blodtryck får rådgivning i högre utsträckning (IV). Slutsatser: Med utvecklade informationssystem finns det goda möjligheter att samla in och analysera data från hälso- och sjukvården för att få ökade kunskaper om befolkningens hälsoläge och individrelaterade, hälsoinriktade åtgärder inom vården. Rutiner för detta saknas i stor utsträckning.Background: Information about health in the population and interventions to improve public health can be assembled directly through the National Public Health Survey and indirectly from health care. However, there are no generally applied routines for collection, analysis, and reporting of information from health care for public health interventions. In addition there are no routines for collection and feed-back of public health measures in health care. Aims: To analyse the role of health care and its methods of information about population health, and to support the development of health informatics and methods on follow up on public health interventions in health care. Methods: This project started by implementation and assessment of the Minimum Data Set instrument for public health nurses (PHN-MDS) in Örebro County (I). Next, clinical notes from public health nurses were analysed by a triangulation process and core elements identified, to be used in the information model (II). The Hospital Discharge Register is often used as a proxy for disease and disability in the population. In order to test its validity, data were collected for each individual who used an official care provider in a well defined geographical area (III). The final work (IV) uses data from a Public Health Survey in order to assess how and to whom health care professionals present questions and advice on health related life style and what factors influence this. Results: The PHN-MDS makes it possible to assess health problems in the population (I). Analyses of clinical notes from public health nurses showed a broad spectrum of interventions ranging from health promotion to diagnostic, therapeutic, rehabilitation and palliative actions (II). The comparisons of data on ischemic heart disease and its risk factors on an individual level indicated that less than half of the cases were identified in the Hospital Discharge Register (III). Smoking and physical activity are the most common themes for questions and counselling by professionals in health care. The probability to be asked decreases with age, and women are less often given questions and advice. Persons with obvious needs of counselling e.g. with diabetes, obesity and high blood pressure were more likely to receive counselling (IV). Conclusions: Development of health informatics makes it possible to collect and analyse data from health care in order to broaden the knowledge on health in the population, as well as on individual counselling within health care. Unfortunately, routines based on developed health informatics systems are insufficient
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Pereira, Armando Cezar Siqueira. "Aprimorando o sistema de controle interno da Câmara Municipal de Araruama: diagnóstico da situação arquivística do poder legislativo municipal." reponame:Repositório Institucional do FGV, 2016. http://hdl.handle.net/10438/16419.
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The main goal of this dissertation is to critically examine the archival situation of the Araruama City Council, describing and analyzing the organization, the management and the production of documents on the Legislative Power presenting. In order to contribute to the processes of record management in the House, the dissertation presents an outline of a draft resolution. The work is justified by the importance of a correct and efficient management of the records therein produced and archived so the House can ensure compliance with the constitutional principle of public transparency, regulated by Federal Law nº. 12.527/2011 and known as the Access to Information Act.
O principal objetivo desta dissertação é examinar criticamente a situação arquivística da Câmara Municipal de Araruama, descrevendo e analisando de que forma ocorre a organização, a gestão e a disponibilização de documentos por parte do poder legislativo daquele município apresentando, ao final, com o intuito de contribuir para a gestão documental na Câmara, esboço de um Projeto de Resolução. O trabalho justifica-se pela importância de uma correta e eficiente gestão de documentos para que se possa garantir o cumprimento do princípio constitucional da transparência pública, regulamentado pela Lei Federal nº 12.527/2011 conhecida como Lei de Acesso à Informação.
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Sejane, Lefuma. "An investigation into the management of electronic records in the public sector in Lesotho." Thesis, 2004. http://hdl.handle.net/10413/1957.
Full textAbstract:
Government computers are generating enormous volumes of e-records such as e-mails, word processed documents and databases. The immediate challenge of the public sector is therefore to preserve these digital records and make them accessible to future generations. The present study was conducted to investigate the management of e-records in the public sector in Lesotho. The objectives of the study guided the researcher to find out what IT infrastructure and resources existed. The study looked at which records were currently being created and strategies and policies used in managing those records. The archival legislation was reviewed to assess how it affected e-records. An e-records model suitable for managing e-records in Lesotho was suggested. The study adopted the descriptive research by utilizing the case study approach. Interview schedules were employed for data gathering, together with observations. The literature review guided the content of the interview schedule. Data was analyzed according to the objectives of the study. The overall findings revealed that the public sector in Lesotho was not managing its e-records satisfactorily. The public sector did not have legislation that specifically dealt with managing e-records, there were no written policies, strategies and guidelines were non-existent. The study also revealed that there were no qualified personnel with expertise and skills in the management of e-records in the public sector. The study's conclusions and recommendations were that the public sector be allocated more resources and IT infrastructure. Staff should be trained, policies should be formulated, legislation should be amended to accommodate e-records and, lastly, the study recommended that the public sector in Lesotho should adopt the South African e-records management model.Thesis (MIS)-University of KwaZulu-Natal, Pietermaritzburg, 2004.
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Chaterera, Forget. "Records surveys and the management of public records in Zimbabwe." Diss., 2013. http://hdl.handle.net/10500/11961.
Full textAbstract:
The study investigated the role of records surveys in the management of public records
in Zimbabwe. The goal was to determine how far records surveys were going in
enhancing sound records management practices, thereby improving public service
delivery, accountability and good governance. Through interviews, questionnaires and
document review it was revealed that records surveys were struggling to attain their
intended goal of nurturing sound records management practices in public registries. The
lack of ideal mission statements, registry manuals, written disaster management plans,
vital records protection programmes, adequate records management training, records
retention and disposal schedules, top management support, financial constraints and
unclear archival legislation were cited as some of the challenges affecting records and
information management surveys from nurturing acceptable records management
practices. A closer working relationship between the National Archives and public
records management units was recommended.Information Science
M. Inf. (Archival Science)
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Chaterera, Forget. "Records survey and the management of public records in Zimbabwe." Diss., 2013. http://hdl.handle.net/10500/11961.
Full textAbstract:
The study investigated the role of records surveys in the management of public records
in Zimbabwe. The goal was to determine how far records surveys were going in
enhancing sound records management practices, thereby improving public service
delivery, accountability and good governance. Through interviews, questionnaires and
document review it was revealed that records surveys were struggling to attain their
intended goal of nurturing sound records management practices in public registries. The
lack of ideal mission statements, registry manuals, written disaster management plans,
vital records protection programmes, adequate records management training, records
retention and disposal schedules, top management support, financial constraints and
unclear archival legislation were cited as some of the challenges affecting records and
information management surveys from nurturing acceptable records management
practices. A closer working relationship between the National Archives and public
records management units was recommended.Information Science
M. Inf. (Archival Science)
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Kemoni, Henry N. "Records management practices and public service delivery in Kenya." 2007. http://hdl.handle.net/10413/288.
Full text
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Tseisa, Papali Anna. "Performance management in the Ministry of Health in Lesotho." Thesis, 2016. https://hdl.handle.net/10539/23817.
Full textAbstract:
A full research dissertation submitted to the Faculty of Commerce, Law and Management, University of the Witwatersrand, in fulfilment of the requirements for the degree of Master of Management by research and dissertation, March 2016In an effort to improve performance, efficiency, accountability and effectiveness of public sector organisations, the Government of Lesotho has adopted a variety of reforms; one of these is the Performance Management System. However, despite its implementation more than a decade ago, the Performance Management System in the Ministry of Health in Lesotho is not producing the anticipated results. Performance management is a tool designed to improve organisational performance by channelling the tasks and activities of employees towards the goals of the organisation. Therefore the overarching purpose of the study is to describe and explain the reasons why the Performance Management System in the Ministry of Health in Lesotho is not producing the anticipated results. Through the qualitative approach, interviews and focus groups were used to collect data from the purposely selected sample of Ministry of Health employees. In addition, documents relating to the Performance Management System in the Ministry of Health have been used as data collection methods. Among other reasons, the study found that the Performance Management System (PMS) in the Ministry of Health in Lesotho is not producing the expected results because of lack of knowledge about the PMS by lowerlevel employees, absence of individual work plans, lack of feedback and lack of integration of Performance Management systems. In conclusion, the study found that the core reason for PMS not producing the anticipated results in the Ministry of Health in Lesotho is its misapplication and a lack of adherence with the legal framework on PMS. The study identified a series of concepts related to performance management, such as the setting of the organisational goals, planning, ii monitoring, evaluation, feedback and rewards, and improvement programmes. However, it has been discovered that in the Ministry of Health in Lesotho, some performance management concepts such as feedback and improvement programmes are not used, whereas some, such as performance evaluations and rewards, are wrongly applied. The theoretical and conceptual implication of this for the study is that there is little integration between the PMS processes and employees’ activities in the Ministry of Health in Lesotho
GR2018
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Ndenje-Sichalwe, Esther. "The significance of records management to fostering accountability in the public service reform programme of Tanzania." Thesis, 2010. http://hdl.handle.net/10413/3009.
Full textAbstract:
This study investigated the extent to which records management practices fostered accountability in the Public Service Reform Programme (PSRP) in some government ministries in Tanzania. The effective implementation of the PSRP depends largely on many factors, the most important of which is the proper and well organized methods of managing public records. It is essential for government ministries to ensure that records are properly managed at every stage of the records life cycle, so that the information they contain can provide evidence of transactions and the efficient and effective provision of
service to the public. The records life cycle model through its phases formed the theoretical foundation of the study. A mixed methods research approach was adopted and quantitative approach was used as a dominant paradigm. Both quantitative and qualitative data were gathered simultaneously during a single phase of data collection. Data was collected through a questionnaire administered to registry personnel from the government ministries, interviews with senior ministerial officials, National Archives personnel from the Records and Archives Management Department (RAMD) and staff from Tanzania Public Service College. The overall response rate from the questionnaire was 67%. An observation checklist was further used to verify data obtained from the questionnaire and interviews. Quantitative data was analyzed using the SPSS statistical package version 15.0 and the results of the study are presented in the form of figures, tables and text, while qualitative data from interviews was content analyzed and in some instances presented in tabular form. The findings of the study indicated that records in some government ministries in Tanzania were not properly managed to foster accountability in the implementation of the PSRP. The study established that although the introduction of the PSRP has resulted in some efforts in reforming records management practices in the government ministries, current records management in the government ministries was still weak, thus fostering
accountability in the PSRP would be difficult. The findings of the study revealed a lack of registry mission statements, records management policy and dedicated budgets for registry sections. The majority of government registries in Tanzania lacked records retention schedules and systematic disposal of records resulting in heavy congestion of records and poor retrieval of information. Further, disaster preparedness and security control for records and archives did not form a significant part of the records management activities in the government ministries of Tanzania. On the extent of the use of computer applications in the management of records, the findings indicated the existence of computers in some registries but few computers were used to create records. National Archives and registry personnel faced challenges in the management of electronic records. The study established that National Archives personnel had not undertaken surveys to determine the number of electronic records created in the ministries. The findings of the study showed that although registry personnel received professional records management advice from the National Archives
personnel, they did not implement the advice. The findings of the study revealed that the levels of skills and training of registry personnel was relatively low. The majority of registry personnel had not attended courses to update their knowledge and skills. To foster accountability in the public sector, the major recommendation of the study was the restructuring of records management systems. The restructuring should include enacting records management policies in order to accommodate the changes brought about by technology to enhance the proper management of records and effective
implementation of the PSRP. The study recommends that government ministries should allocate dedicated budgets for registries. A budget should make provision for registry supplies and equipment and should ensure that registry personnel are provided with formal training in records management so as to develop their levels of skills and training. In order to ensure reliability, integrity, authenticity and long-term preservation of electronic records in support of the requirements of good government and fostering accountability, the study recommended for the integrated approach to records management to be considered in order to incorporate records in both paper and electronic formats. Further, the National Archives should undertake a survey at least
annually, to determine the number of electronic records created in the government ministries. It is recommended that the government should update Records and Archives Management Act No.3 of 2002 to reflect the management of electronic records. National Archives should develop records retention and disposition schedules and records should be disposed of regularly in order to create more space for the current records, thus
enhancing accountability in the implementation of the PSRP. The study recommends that professional records management advice should be provided
on a regular and continuing basis. The National Archives should work closely with the President’s Office-Public Service Management to organize training for senior ministerial officials in order to create awareness regarding the importance of managing records as a strategic resource and its effectiveness in fostering accountability in the implementation of the public service reform programme. The setting up of standards and guidelines on the training of registry personnel is also necessary in order to enhance their status and
skills. Enhancing their status and skills would be important for the proper management of records throughout their life cycle to foster accountability in the effective implementation of the PSRP. The study further recommended several issues which could be the subject of further investigation by other researchers in the field, including investigating the current records management practices in Judiciary, Parliament and local government authorities in Tanzania, a study to establish the levels of e-records readiness and e-government in the public sector in Tanzania, and a study to investigate the training of National Archives personnel in order to establish their levels of education and how they impact on the management of records in the government ministries. Furthermore, a study should be conducted to establish the role of records management in addressing corruption, fraud and maladministration in the public sector of Tanzania. A study to assess records
management performance in the public sector using international standards such as ISO 15489 Information and Documentation-Records Management, General International Standard Archival Description (ISAD(G)), ISO/DIS 11799 Document Storage Requirements for Archive and Library Materials and ISO 11108: 1996 Information and Documentation-Paper for Archival Documents, is also important.Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.
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Rose, Kathryn Elizabeth. "The Long Reach of War: Canadian Records Management and the Public Archives." Thesis, 2012. http://hdl.handle.net/10012/6522.
Full textAbstract:
This thesis explores why the Public Archives of Canada, which was established in 1872, did not have the full authority or capability to collect the government records of Canada until 1966. The Archives started as an institution focused on collecting historical records, and for decades was largely indifferent to protecting government records. Royal Commissions, particularly those that reported in 1914 and 1962 played a central role in identifying the problems of records management within the growing Canadian civil service. Changing notions of archival theory were also important, as was the influence of professional academics, particularly those historians mandated to write official wartime histories of various federal departments. This thesis argues that the Second World War and the Cold War finally motivated politicians and bureaucrats to address records concerns that senior government officials had first identified during the time of Sir Wilfrid Laurier.
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Masimba, Yuba. "The role of the National Archives and Records Service of South Africa in the young democracy." Thesis, 2014.
Find full textAbstract:
Thesis (M.M. (Research))--University of the Witwatersrand, Faculty of Commerce, Law and Management, Graduate School of Business Administration, 2013.The NARS is the body charged with the proper management and care of the records of all public bodies in the South African public sector. it has been facing steep challenges in pursuing this mandate. Factors such as a shortage of staff, lack of space in the archival repository, and the inability to enforce compliance have rendered NARS incapable of performing its tasks. The premise of this research was based on the assumption that there is a neglect of NARS and record-keeping function in the public sector. The purpose of the research was to gather evidence of this claim and to understand the underlying reasons behind the neglect. A qualitative methodology was used to collect and analyse data using a field study design. The research revealed that NARS is unable to perform its duties in the public sector because its function is not recognised as vital to the pursuance of objectives in the public sector. Records are not valued due to the lack of priority of basic administrative activities, which has resulted in the neglect of records management. The study contends that the influence of the New Public Management (NPM), particularly the aspect of management which focuses on increasing the capacity of managers in order to enhance efficiency, has led to the lack of prioritisation of basic but important administrative activities, records management included.
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Malange, Stanley Ndivhuho. "Data quality management improvement in government departments." 2015. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001895.
Full textAbstract:
M. Tech. Business InformationImproved Data Quality Management is the desired outcome of managers for many government departments if not all. The constant use of manual systems, the utilization of legacy information systems, the results from departmental mergers and other agency acquisitions, by the South African government departments contributes significantly to poor data quality which leads to fruitless expenditure, fraud and corruption, duplication of processes, none-aligned departmental priorities and service delivery challenges. Literature reveals that there are documents that have been developed to manage the quality of data such as South African Quality Assessment Framework document, which guides and evaluates government organizations on how to achieve quality statistics focusing mainly on the meta-data; however they do not cover other dimensions of Data Quality Management. This research focuses into the strategy of Data Quality Management in government organizations and Data Quality Management tools applied using a conceptual model based on the Technology-Organization-Environment framework.
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Katuu, Shadrack Ayub. "Managing records in South African public health care institutions : a critical analysis." Diss., 2015. http://hdl.handle.net/10500/19058.
Full textAbstract:
The historical evolution of South Africa’s health sector, dating back to the 17th century, is significantly
different from that of other African countries. Throughout the four centuries of development there have
been numerous advances in health policy, legislative instruments and health system progress. Against
this background this dissertation critically analysed the management of records in public health care
institutions in South Africa. The study did this by addressing three objectives: assess the legislative,
policy and regulatory contextual framework of South Africa’s health care system; assess the
effectiveness of records management within public health care institutions; and identify appropriate
interventions to address the challenges facing records management in the health care system. The
study used purposive sampling to identify respondents with diverse expertise in three main sectors: the
public sector, the private sector as well as in academic and research institutions. Using interview
research technique the study solicited data that was analysed in order to provide a composite picture in
addressing the research objectives.
The analysis of data revealed three overarching themes. First, there is substantial legislative and
regulatory dissonance in the management of health records in the country. While there are extensive
legislative, regulatory and policy instruments that could be used to manage records, many lack
coherence with records management issues such as records retention. Second, understanding the
complex interplay of different legal and regulatory instruments is a critical first step, but it remains the
beginning of the process towards building a sophisticated implementation process. For this process to
be successful, study respondents argued that records compliance would have to be the backbone of all
other compliance processes. Third, while there were substantial areas of weakness in the management
of records in South Africa’s public health sector, there have been a number of pockets of excellence.
These include the efforts towards complying to access to information legislation by the Limpopo
Department of Health and Social Development as well as the successful introduction of Enterprise
Content Management systems in health care institutions by the Western Cape Department of HealthInformation Science
D. Litt. et Phil. (Information Science)
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Marutha, Ngoako Solomon. "Records managment in support of service delivery in the public health sector of the Limpopo Province in South Africa." Thesis, 2011. http://hdl.handle.net/10500/5737.
Full textAbstract:
This study focuses on records management in support of service delivery in the public health
sector of Limpopo Province, South Africa. The study sought to investigate whether the
current records-keeping practices support or undermine service delivery and the e-health
readiness level. Mixed methods were used for the survey. Questionnaires, observation and
interviews were used to collect data. Purposive sampling method was used to identify
interview participants and stratified random sampling for questionnaire participants. The total
population of the study was 324 from which 210 participants were sampled. The response
rate was 77% (162).
The study discovered that records management negatively affected timely and effective
health care services. This resulted in long patient waiting times and patients being treated
without their medical history records. The study recommended the introduction of an
electronic records management system capable of capturing and providing access to a full
patient record and tracking paper record movement.Information Science
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Tema, Matsepo Aniva. "Evaluation of the medicine procurement and supply management system in public hospitals in Lesotho / Matsepo Aniva Tema." Thesis, 2014. http://hdl.handle.net/10394/16315.
Full textAbstract:
In a well-functioning medicine supply chain management system, procurement forms an integral part that needs to be closely monitored and integrated with other functions. Good procurement practices in the public health sector ensure that good quality efficacious medicines are distributed in the country in the right quantities and at reasonable costs. Pharmaceutical procurement is a major determinant of drug availability and total health costs. It is indicated that medicine expenditure represents the single largest expenditure after salaries and accounts for approximately 20 to 40% of the total healthcare budget, and up to 90% of household budgets in the Sub-Saharan region (MSH, 2012:1). Moreover, effective and efficient public sector procurement systems are essential for the achievement of millennium development goals and the promotion of sustainable development (WHO, 2011:2).
The general aim of the study was to evaluate the current status of procurement and supply chain management systems in the public healthcare hospitals in Lesotho. The study set out to understand the policies, guidelines and practices governing medicine procurement in the public hospitals in Lesotho, and also to outline the impact of procurement activities on the overall operation and effectiveness of the healthcare services. A descriptive, cross-sectional study was conducted, focusing on all levels of medicine procurement and supply management systems in all public hospitals in Lesotho. The study period stretched over nine months, from January 2014 to September 2014.
The study population was inclusive of 17 public healthcare hospitals in the country and the central medical store (CMS). The findings revealed that all hospitals studied (n=17) perform the functions of selection, procurement, quantification, ordering, inventory management, distribution as well as utilisation. Although an essential medicine list (EML) and standard treatment guidelines (STGs) are available for use, public hospitals do not adhere to the use of EML and STGs for medicine procurement (n=17). Therefore, procurement is not limited to medicines on the EML, it is based on the intensity of healthcare services provided, and public hospitals often request medicines that do not occur on the EML, but are necessary to address the different diseases and public health priorities in respective facilities.
According to the Ministry of Health, all public facilities are mandated to procure medicines from the CMS. Public hospitals use their allocated funds for medicine to buy from the CMS, which will, in turn, procure medicines on behalf of the government and distribute to the hospitals as per request, since procurement is pooled at a central level (MOH, 2011:62). However, it was observed that only government facilities (n=11) procure medicines from the CMS only. Facilities that are owned by the Christian health association of Lesotho (CHAL) procure medicines from other places concurrently (n=6). Moreover, CHAL hospitals (n=6) indicated that they are not fully mandated to procure medicines only from the CMS; they can also procure from other agencies based on stock-outs at the CMS, price differences and urgency of obtaining the medicines required. Therefore, procurement practices at government and CHAL hospitals are not similar.
The total expenditure on medicines for government hospitals was 7 088 754.50 Maloti and 121 338 713.05 Maloti in the years 2010/2011 and 2011/2012, respectively. The total expenditure for CHAL hospitals was 2 520 590 Maloti and 3 577 360 Maloti in 2010/2011 and 2011/2012, respectively. According to the findings, variance of budget and expenditure for government hospitals were 15 623 446.50 Maloti in 2010/2011 and 9 490 341.22 Maloti in 2011/2012. Variance of the budget and expenditure for CHAL Hospitals were 912 570 million Maloti in 2010/2011 and 922 640 million Maloti in 2011/2012.
Most hospitals showed a variance of above 50% in 2010/2011. However, in 2011/2012, a shift pattern was observed indicating an improvement in the utilisation of funds allocated. This shift pattern may indicate a possible improvement in procurement practices, including the quantification and budgeting and commitment to procurement plans.
Pharmaceutical management systems require sound policies and a legal framework that will provide a solid foundation for the systems. It is equally important that these policies and regulations are periodically updated to ensure that they address the current health situation in the country and are in line with international standards (MSH, 2012:4). However, some documents are very outdated, and therefore they do not reflect the current health situation in the country as well as procurement trends internationally, and these include national medicine policy, EML and STGs.
In conclusion, the medicine procurement system in public hospitals should be strengthened and should incorporate continuous supportive supervision in order to facilitate and encourage adherence to good procurement practices, and therefore the constant availability of good quality, cost-effective essential medicines in the country.MPharm (Pharmacy Practice), North-West University, Potchefstroom Campus, 2015
42
Mojapelo, Makutla Gibson. "Contribution of selected chapter nine institutions to records management in the public sector in South Africa." Diss., 2017. http://hdl.handle.net/10500/23793.
Full textAbstract:
Records management plays a significant role in ensuring accountability, transparency and good governance. Chapter nine institutions, on the other hand, are democratic institutions responsible for the promotion of accountability, transparency and good governance in the public sector through various forms such as investigation, reporting and recommendations. Although the regulatory role of records management in the public sector is the responsibility of the National Archives and Records Service of South Africa (NARSSA), it seems that this responsibility is cumbersome for the organisation as several scholars concur that the public sector is characterised by poor records management. As a result, NARSSA is unable to support governmental bodies in managing records properly. Given the position of chapter nine institutions in government and their mandate as set out by the Constitution of the Republic of South Africa, these institutions are able to hold the state accountable for their actions, unlike NARSSA. This study adopted the World Bank’s evolution of good governance as the conceptual framework to investigate the contribution of selected chapter nine institutions, specifically the Auditor-General South Africa (AGSA) and the South African Human Rights Commission (SAHRC) towards records management in the public sector in South Africa. Qualitative data was collected through document analysis and interviews with purposively selected participants from the AGSA and the SAHRC. At the AGSA, participants were records management professionals and auditors, whereas at the SAHRC only staff members responsible for the implementation of access to information legislation were interviewed. Although the study established that records management is a key enabler to the process of access to information and the auditing process, the relationship was not fully explored by the SAHRC, which has little or no interaction with the NARSSA. However, the AGSA has taken the lead in this regard as it has managed to develop a memorandum of understanding (MoU) with NARSSA. Organised records enable the AGSA to audit the public sector and to facilitate access to records in terms of freedom of information legislation. The study concludes that there is a need for chapter nine institutions to work hand in hand with NARSSA for the purpose of fostering proper record keeping in the public sector. It is recommended that this study be extended to other chapter nine institutions such as the Public Protector.Information Science
M. Inf. (Archival Studies)
43
Mohan, Jennifer Alexandra. "Origin and development of records scheduling in North America." Thesis, 1994. http://hdl.handle.net/2429/4948.
Full textAbstract:
This thesis begins by tracing the development of the
practice of records scheduling in the federal governments of
United States and Canada, from the initial concern with records
disposal in the late eighteen hundreds, to the implementation of
formal records schedules in the 1940s in the United States and
the late 1950s in Canada. These federal initiatives provided a
model for later developments at the state and provincial level.
However, changes in scheduling methods have lately become
necessary to meet the demands of the increasing volume of
records, organizational complexity and change, and the
widespread use of new media, particularly electronic records.
Many of these changes have occurred at the provincial and
state level, where the limited size of government has allowed
the agencies responsible for scheduling to be more responsive
and innovative. For this reason, analysis of current records
scheduling practices in the provinces of British Columbia and
Ontario, and the states of Washington and New York were
conducted. These studies reveal schedules which are both
flexible in their use and adaptable over time because they
attempt to accommodate both records in all media and
organizational change. Among the scheduling techniques examined
are the addition of media specific elements, the use of
functional schedule arrangement, the integration of schedules
with other management tools, like classification, and the
expanded use of general schedules for records common to more than one organization. These techniques are capable of dealing
with the volume, complexity and variety of records which are
being created in government today. Despite the changes
demonstrated, the studies show that records scheduling remains
a viable practice to control the life cycle of all records, from
creation until disposal.
Throughout this investigation, the role of archivists is
discussed. Archivists' involvement in scheduling began with the
earliest developments and continues still today. Archivists have
been central to the initiation, development and adaptation of
records scheduling in government. With the development of new
information technologies, archivists' role is even more
important, for they must intervene into the process of records
creation if they want to maintain the ability to identify
records of enduring value to society, and to ensure that their
integrity is maintained throughout administrative procedures and
use.
44
Ngulube, Patrick. "Preservation and access to public records and archives in South Africa." Thesis, 2003. http://hdl.handle.net/10413/11402.
Full text
45
Ambira, Cleophas Mutundu. "A framework for management of electronic records in support of e-government in Kenya." Thesis, 2016. http://hdl.handle.net/10500/22286.
Full textAbstract:
Effective management of electronic records (MER) facilitates implementation of e- government. While studies have been carried out on management of records in Kenya, none of these studies has focused on MER in support of e-government implementation in Kenya. To address the knowledge gap, the current study sought to establish the current state regarding MER in support of e-government in Kenya.
The study investigated how MER supported e-government in Kenya with a view to develop a best-practice framework for MER in support of e-government. The specific objectives of the study were to: ascertain current status of MER in government ministries in Kenya; determine the current level of e-government utilization; establish the effectiveness of existing practices for MER in supporting e-government; identify challenges faced by ministries in MER that could impact on implementation of e- government; propose recommendations that could improve MER in ministries to support e-government effectiveness and develop a framework for MER in support of e-government.
The theoretical framework was the European Commission’s (2001) Model Requirements for Electronic Records Management (MoReq) and the United Nation’s (2001) five-stage e-government maturity model.
The study was anchored on the interpretive research paradigm and adopted qualitative research methodology using phenomenological design. The study sample consisted of
52 respondents drawn from eighteen government ministries, the Kenya ICT Authority
(ICTA), the Kenya National Archives and Documentation Service (KNADS) and five e-
government service areas. Maximum variation sampling technique was used. Data was collected through face-face interviews and analysed using thematic analysis.
The findings established that: the general status of MER in government ministries is inadequately positioned to support e-government; utilization of e-government in Kenya had grown significantly and more ministries were adopting e-government services; although some initiatives have been undertaken to enhance MER, the existing practices for MER require improvement to ensure they adequately support e-government; there exists several challenges in the MER that impact on implementation of e-government. The study concluded that the current practices for managing electronic records in support of e-government implementation were not adequate.
Recommendations and a best-practise framework for managing electronic records in support of e-government have been provided. Suggestions for further research are provided.Information Science
D. Litt. et. Phil. (Information Science)
46
McClure, Susan Margaret. "Government archivists’ perceptions about their responsibilities to citizens and to government : "simply a matter of serving those around us"?" Thesis, 1996. http://hdl.handle.net/2429/6000.
Full textAbstract:
Government archivists serve more than one interest. They are responsible to
citizens, as the source of democratic power, and they are responsible to government,
as their employer, and as the creator of the records through which government is held
accountable to citizens. This thesis explores the role that archives and archivists can
play in support of democratic accountability, and traces the historical development of
archivists' perceptions of that role. Examples of conflict between serving citizens and
serving the state are explored to demonstrate the potential for conflict in the work of
government archivists.
How government archivists perceive their responsibilities determines the role that
archivists and thus archives play in democratic society. It also determines how
archivists deal with the conflicts that can arise because of the dual nature of their
responsibilities. Seven government archivists were interviewed about their perceptions
of their responsibilities and role as public servants in a democratic state, and about their
experiences with incidents when their responsibilities were in conflict. The interviews
also explored the following factors that determine how government archivists fulfil their
role: the expectations and restrictions put on public servants; the level of professional
autonomy granted to government archivists as public servants; the predominance of
economic determinism within government administrations; the attitude of the archival
profession toward activism and advocacy; and the need for a watchdog over
government record-keeping.
The findings of the interviews led to the conclusion that archivists need to
articulate a strong, common language of purpose that emphasizes the importance of
preserving and providing access to archives as the evidence of the actions of
government administration. This strength, when accompanied by a clear understanding
of the political nature of archival work, will help government archivists deal with the
constraints and conflicts of their position within government and within society.
47
Garaba, Francis. "An investigation into the management of the records and archives of former liberation movements in east and southern Africa held by national and private archival institutions." Thesis, 2010. http://hdl.handle.net/10413/1495.
Full textAbstract:
The struggle to liberate the continent of Africa from colonialism during the second half of the twentieth century represented an important epoch and as such this history needs to be documented accurately in whatever form for the benefit of posterity. Liberation struggle archives are of differing types and status, which reflects the diverse nature of the struggle itself. R ecords on the liberat ion struggles in Africa were created from within and outside Africa to document this historic ep och from the 1950s to the 1990s. These records have to be made available to the public for research, scholarship and general interest as they are a treasured na tional asset. In view of the above, it is the mandate of archivists to provide a means f or future generations to access historical sources . The purpose of this study was to ascertain whether liberat ion struggle archives are being offered the continuum of c are throughout their lifecycle in order to make such access possible . Considering that few records were created during the struggle for emancipation notwithstanding their neglect, it is therefore incumbent upon archivists to pres erve the legacy of the libe ration struggle that is contained in those few records that were created. The study used both qualitative and quantitative data collection and analysis methods. The study used methodological triangulation techniques in order to capture the phenomenon under study in detail. The study’s’ population were the twenty three archival institutions within east and southern Africa, both public and private that is, which generated a response rate of 39%. Due to the fact that the study population was geographically di spersed, the study employed self - administered questionnaires for data gathering . U nstructured interviews and observations were also used in a limited manner . The researcher administ ered an interview schedule to h e a ds of archival institutions within the eas t and s outhern African region. To complement the iii interviewing, an observation schedule was also used to record phenomena at selected archival institutions. T he data collected using qualitative techniques was content analyzed whilst SPSS was used for quanti tative data. The study unearthed some interesting developments. Liberation struggle archives had been identified and the requisite documentation put in place. T h is was evidenced by the restitution of archives which was an ongoing process albeit a problemat ic one. This process gives the overall picture that the liberation struggle was a global event as records are scattered in different parts of the world. The records so created are of varied nature as the media used to capture the record exists in a variety of forms with photographs predominant. The study also discovered that the arrangement of records was being done by qualified personnel, both archivists and manuscript librarians. In their efforts to promote access, most archival institutions employed a co mbination of finding aids with inventories and summary lists mostly used . Furthermore, t he existence of mechanisms, policies and procedures facilitates archival management practices. The present research established that all archival institutions had missi on statements and that th ese explicitly spelt out the mandate of the organizations . F or some institutions, these existed in written format. Formal p olices were generally in existence but were calibrated at various levels depending on an institution’s colle ction priorities. In this instance, the policy pertaining to digitization of liberation struggle archives was held in high regard and this explains why the majority of archival institutions preferred electronic media for duplicate copies . This preference p oints to the increasingly pervasive influence of digital technology. Archival institutions were liberal in their publication requirements though users had to acknowledge the institution as the source. The major challenge in the management of liberation str uggle records was the processing of backlog s . In addition, the study sought to establish whether archival institutions were providing resources in order to promote a n environment conducive to iv prolong ing the useable life of liberation struggle archives. The infrastructure in terms of knowledgeable and skilled personnel was in existence as the need for an academic background from which archival skills could be developed was given priority. The expertise in preservation management was mostly invested i n disast er planning and recovery, holdings maintenance and preservation planning . The research also established that the majority of archival institutions had a visitors ’ register in place al though its administration lacked consistency. The majority of archival in stitutions had air conditioning though maintenance records were non - existent. It was also noted that fumigation was prevalent and that restorative work was being done by the majority of institutions with the traditional technique s being the most popular. Equally important was the need to establish the preservation needs of the surveyed archival institutions. The study reve ale d that digitization was the most wid ely used preservation strategy and the majority of archival institutions had purpose - built storag e. Fire was considered the biggest threat to archival collections and the disaster plan mostly covered records, the physical building and the evacuation of people. Fire detection systems were in place and archival institutions were making use of their resp ective local fire departments to raise fire precautionary awareness and readiness. Security measures were generally in place though the use of Close Circuit Television ( CCTV ) , cameras and alarm systems was not pronounced. Furthermore, the study identified that information communication technologies had a transformative influence on the management of liberation struggle archives. The majority of the institutions were digitizing their collections though there was no written policy for managing these digital records. It was also established that most archival institutions were not migrating their records. Technological obsolescence and lack of resources were considered by most institutions as constituting the major threats to the survival of digital records an d this could be the reason why donor assistance v was sought as evidenced by the state of the art equipment on digitization infrastructure observed in some institutions visited . Equally significant was the revelation that inherent semantic ambiguities existe d in the legislative apparatus of the majority of archival institutions which partly explains why there was much passivity when it came to managing private records. The study further established that the management of private records was not satisfactory a nd areas noted for concern pertained to the arrangement, storage and custody, finding aids and access relating to these records . Finally, the study put forward a number of recommendations that had to be considered in an attempt to help archival institutio ns professionally manage liberation struggle archives , and two are cited here simply because they encapsulat e others . Firstly, the legislative apparatus had to be modernized in order for liberation struggle archives to be taken care of at national and not organizational level as is presently the case. The implication is that the laws that govern the national archives of countries within ESARBICA are wholly inadequate when it comes to the management of the private record. Lastly, the records continuum model formed the theoretical foundation of the study not only because of its holist ic approach, pragmatism and the fact that it is technologically driven but because it dovetailed with the records keeping issues which the study investigated .Thesis (Ph.D.)-University of KwaZulu-Natal, Pietermaritzburg, 2010.
48
Ngoepe, Mpho Solomon. "An exploration of records management trends in the South African Public Sector : a case study of the Department of Provincial and Local Government." Diss., 2008. http://hdl.handle.net/10500/2705.
Full textAbstract:
An effective records management programme is a major element of the governance of any organisation. However, despite this crucial role played by records management, there is a consensus amongst researchers that many organisations, including government departments, pay little attention to the management of records. In South Africa, government departments are under legislative obligations to adopt a systematic and organised approach to the management of records. For example, the National Archives and Records Service of South Africa Act (Act No. 43 of 1996) requires government departments to develop, implement and maintain proper records management systems. The purpose of this study was to explore records management trends in the Department of Provincial and Local Government (DPLG) to establish if the Department was managing records according to legislative requirements. Data was collected through online questionnaires, physical observation and interviews with selected DPLG employees and analysed through an open source software. The key findings of the study revealed that an enormous benefit for the implementation of a records management programme is the commitment and support of top management. The study recommended that records management should be included in the performance contracts of all employees in the DPLG. The study concluded that a records management programme will only function effectively if it is developed as part of the strategic objective of the organisation.Information Science
M.A. (Information Sxcience)
49
Ngoepe, Mpho Solomon. "Fostering a framework to embed the records management function into the auditing process in the South Africa public sector." Thesis, 2012. http://hdl.handle.net/10500/15418.
Full textAbstract:
Proper records management plays a significant role in the auditing process, risk management and wider corporate governance. Despite this role, in South Africa, many governmental bodies are issued with disclaimer reports every year by the Auditor-General of South Africa (AGSA) due to a lack of supporting documentation. This problem is exacerbated by the exclusion of records management from the criteria for a sound financial management infrastructure in many governmental bodies. The other dilemma is that some records such as financial records, personnel records and electronic records usually fall outside the jurisdiction of the organisation’s records manager. Utilising the King Report III as a framework, this study sought to develop a framework to embed records management practices into the auditing process in the public sector of South Africa, with a view to entrench a culture of clean audits. The study relied on mixed methods research (MMR), with the quantitative study conducted first through informetrics analysis of audit reports, while the qualitative paradigm was used to substantiate numerical data. Data collection adopted a multi-approach with four key sources of data: a questionnaire, interviews, literature review and publicly available data from the consolidated general reports of AGSA. The study revealed that most governmental bodies have established internal audit units, audit committees and records management units, which did not work in unison. In most governmental bodies records management did not form part of the audit scope and records management professionals were not part of the audit committees. As a result, most governmental bodies continued to receive negative audit opinions from AGSA. The study recommends that records management community should utilise auditing and risk management as a springboard to propel records management to the new heights. A further empirical study on the role of auditing and risk management in records management that embraces both the private and public sectors is recommended.Information Science
D. Litt. et Phil. (Information Science)
50
Mutsagondo, Samson. "Use and management of electronic mail in the Central Government of Zimbabwe." Thesis, 2021. http://hdl.handle.net/10500/27425.
Full textAbstract:
This study investigated the use and management of electronic mail (email) in Zimbabwe’s central
government. Employing a mixed method research approach, the study used a pluralist ontological
paradigm and a pragmatic epistemological paradigm within the convergent mixed methods
research design. Quantitative responses from questionnaires were corroborated by qualitative
findings from semi-structured interviews, personal observation and document reviews. The study
was restricted to Zimbabwe’s central government, focusing on head offices of 22 government
ministries situated in Zimbabwe’s capital city of Harare. The population of the study was 670. The
Corona Virus Disease 2019 (COVID-19) lockdown imposed in Zimbabwe as from 30 March 2020
negatively affected data collection as some targeted respondents could not be accessed as the
researcher had initially planned, leading to an overall response rate of 37.3%. Nonetheless, 12 out
of 22 government ministries participated in the study. Quantitative data were analysed using
Microsoft Excel 2010® and descriptive statistics while qualitative data were analysed thematically
using Atlas.ti®. The study conformed to ethical standards of research as espoused in the University
of South Africa’s ethical review guidelines.
The study revealed that due to the adoption of electronic government and the inherent relative
advantages of email, among other factors, there was increase in use of email as an official record
in Zimbabwe’s central government. Nonetheless, management of email was still in its nascent
stages and was largely poorly articulated. Poor email classification, filing, appraisal, security,
preservation and disposal were largely traceable to deficiencies in legal, policy and procedural
frameworks as well as skills and information and communication technology infrastructural
challenges. These in turn triggered email retrieval, access, preservation and authenticity
challenges. This study was a first local research to address both the use and management of email
in a single study and one which proposed a framework for the effective use and management of
email where a call was made to match increase in use of email with increase in professional
management of the same. The proposed framework may go a long way in influencing proper and
professional use and management of email in Zimbabwe’s central government and similar
organisations.Information Science
D. Phil. (Information Science)