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Journal articles on the topic 'Servage'

Author: Grafiati

Published: 4 June 2021

Last updated: 4 March 2023

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1

Wessel, Marleen. "Entre liberté et servage." Cahiers Jaurès N° 163-164, no. 1 (2002): 149. http://dx.doi.org/10.3917/cj.163.0149.

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2

Confino, Michael. "Servage Russe, Esclavage Américain (Note Critique)." Annales. Histoire, Sciences Sociales 45, no. 5 (1990): 1119–41. http://dx.doi.org/10.3406/ahess.1990.278894.

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L'historiographie moderne a produit deux genres de recherches comparées relatives à l'esclavage aux États-Unis et au servage en Russie. D'un côté, ce dernier (qui se constitua au début du XVIIe siècle et fut aboli en 1861) a été comparé habituellement au servage en Pologne, en Prusse et dans d'autres pays du Centre et de l'Est européen ayant connu ou non une « deuxième édition » du servage au début de l'âge moderne. L'esclavage aux États-Unis (en usage du XVIIe siècle à 1865) a été étudié en relation avec celui d'autres parties du Nouveau Monde et surtout du Brésil et des Antilles.

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3

Plakans, Andrejs, and Charles Wetherell. "Family and economy in an early-nineteenth-century Baltic serf estate." Continuity and Change 7, no. 2 (1992): 199–223. http://dx.doi.org/10.1017/s0268416000001570.

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Cet essai étudie le rapport entre la vie familiale et la corvée au domaine foncier à servage de Pinkenhof, dans la province de Livonie de la Russie balte au cours des deux premières décades du 19ème siècle. Une analyse du type d'obligations de travail agricole et comment elles sont adaptées par les paysans nous révèle des activités à peu prés les mêmes autant par les propriétaries que par les serfs. Cette etude semble indiquer d'abord que les historiens ont peut-être sous-estimé fortement dans quelle mesure les serfs ont pu utiliser le servage à leur profit, même dans les provinces bakes pourtant réputées plus strides que partout ailleurs en Europe Orientale, ensuite que la façon d'aborder les relations entre famille et économie sous servage, centrée essentiellement sur la personne qui avait le contrôle définitif de la terre et du travail, neglige les moyens qu'avaient les paysans de faire valoir leur propre volonté.

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4

Feliu i Montfort, Gaspar. "El pes econòmic de la remença i dels mals usos." Anuario de Estudios Medievales 22, no. 1 (2020): 145. http://dx.doi.org/10.3989/aem.1992.v22.1067.

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Le but de ce travail est de contribuer à faire connaître les raisons du conflict que suppose la rançon en recherchant ses effets à travers l'étude des charges économiques que la dite rançon, les droits de servage et autres servitudes impliquaient pour les paysans qui y étaient soumis. On y discute de l’origine des droits de servage, de son établissement sur la paysannerie des fermes, de la portée de la Sentencia de Guadalupe, qui n'affecte pas seulement les serfs, mais aussi les «autres paysans», de la casuistique légale, qui devait la payer, quelle en était le montant et dans quelle proportion elle se payait; on y parle aussi du manque d'effectivité du droit de mauvais traitements. On peut en conclure qu'en dehors des intestats et dans certains cas, rares, de la rançon, les droits de servage n'étaient lourds que pour les paysans les plus pauvres, car les paysans aisés n'étaient freinés dans leurs possibilités d'amélioration économique que par l'obstacle que représentait l'interdiction d'abandonner la ferme, ce qui entravait le marché de la terre et faisait perdre l'opportunité de mariages avantageux.

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5

Hulak, N. A. "Servage ritual “bread walking”: mythosemantics and cultural context." Proceedings of the National Academy of Sciences of Belarus, Humanitarian Series 65, no. 4 (2020): 467–75. http://dx.doi.org/10.29235/2524-2369-2020-65-4-467-475.

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The article presents unique archival materials providing evidence that everyday magic practices, eschatological narratives and beliefs were common inBelarusduring the Second World War. The scientific commentary on the facts registered by Soviet scholars in folkloreethnographic expeditions of 1945–1946 confirms that during the war archaic rituals and folk orthodox beliefs were actualized in folk culture. It is proved that the ritual “bread walking” and the distribution of “holy letters” belong to the forms of ritualistic amulets. They occupy a peripheral position in the system of occasional rituals of Belarusians. Their ideological content determines the synthesis of folk religious ideologies with elements of contact, initial and apotropic magic. At the stock level, the amulets are implemented as transmission practices. In addition, the work defines mythosemantics, ritual context and intertextual relations of the “bread walking” ritual.

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6

Barthélémy, D. "Qu'est-ce que le servage, en France, au XI 8 siècle ?" Revue historique 582, no. 2 (1992): 233. http://dx.doi.org/10.3917/rhis.g1992.582n2.0233.

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7

Carrier, Nicolas. "De l’esclavage au servage : pour une étude des dynamiques de la servitude." Médiévales 81, no. 81 (2022): 179–96. http://dx.doi.org/10.4000/medievales.11927.

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8

Mignot, Dom A. "Le droit romain et la servitude aux Antilles." Bulletin de la Société d'Histoire de la Guadeloupe, no. 127-128 (February 7, 2018): 25–46. http://dx.doi.org/10.7202/1043145ar.

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De nombreux auteurs ont fait allusion au droit romain pour expliquer la logique - si tant est qu’il y ait une logique - du fameux Code Noir de 1685. A vrai dire il conviendrait de se reporter non seulement aux travaux préparatoires, voire à l’expérience française du servage issue de la féodalité, mais encore, à notre avis, il paraît nécessaire de suivre l’application et l’evolution de l’institution servile aux XVIIe et surtout au XVIIIe siècle. En quelque sorte, la question principale est de savoir si la triste expérience de la servitude antillaise correspond à l’esclavage de l’Antiquité classique romaine ou encore à celui de l’antiquité tardive (IVe-VIe s. - Romanité). Nous exposerons cette problématique en trois points. Le premier a trait à l’évolution de l’esclavage à la fin de l’Antiquité (1) ; le second point portera essentiellement sur le phénomène de résurgence de la servitude gréco-romaine à la fin du Grand Siècle (2) ; enfin, outre les parallélismes de forme ou de fond, on s’attachera à dégager les signes communs d’évolution entre le « modèle » des Anciens et l’application des Modernes (3).

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9

Stanziani, Alessandro. "Les Enquêtes Orales En Russie, 1861-1914." Annales. Histoire, Sciences Sociales 55, no. 1 (2000): 219–41. http://dx.doi.org/10.3406/ahess.2000.279840.

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Un nombre considerable d'enquetes d'ethnographie et de statistique sont produites en Russie entre 1861 et 1914. Les societes savantes, les universites et les academies, l'appareil etatique et les organismes d'autogestion locale (zemstvos), tous contribuent a cette floraison d'etudes sur la paysannerie, ses moeurs, ses comportements economiques. Plusieurs facteurs justifient cet interet: l'abolition du servage en 1861, puis, jusqu'a la revolution de 1917, les reformes foncieres et la « question agraire » qui sont au coeur du debat politique et intellectuel. Les administrations publiques, centrales aussi bien que locales, commanditent ces enquetes afin de determiner les politiques fiscales ou economiques a mener. De ce fait, on demande des etudes susceptibles de donner aussitot des renseignements detailles, voire quantitatifs, sur les populations locales.

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10

Ogilvie, Sheilagh C. "Servage et marchés. L’univers économique des serfs de Bohême dans le domaine de Friedland (1583-1692)." Histoire & Sociétés Rurales 14, no. 1 (2000): 91–125. http://dx.doi.org/10.3406/hsr.2000.1146.

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11

Barthélemy, Dominique. "Le livre des serfs de Marmoutier et les problèmes du servage dans la France du IXe siècle." Bulletin de la Société Nationale des Antiquaires de France 1993, no. 1 (1995): 61–63. http://dx.doi.org/10.3406/bsnaf.1995.9811.

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12

Tseluykina, Evgeniya Sergeevna. "Junior servants in the system of monastic administration at the beginning of the 17th century (on the example of the Joseph-Volokolamsk Monastery)." Samara Journal of Science 10, no. 2 (2021): 159–66. http://dx.doi.org/10.17816/snv2021102205.

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The paper determines the place of junior servants in the system of monastic administration at the beginning of the 17th century on the example of the Joseph-Volokolamsk Monastery. At the beginning of the 17th century the Joseph-Volokolamsk Monastery suffered significant financial losses in connection with wartime conditions. At the same time, such a large patrimony had a need for a branched multistage management apparatus. The monastic servants carried out economic activities. The question of the system of monastic administration of the 16th-17th centuries actively researched by scientists on the example of specific monasteries. As part of the study of the Joseph-Volokolamsk Monastery, this problem was raised by historians on the basis of economic books of the 16th century. However, economic books of the beginning of the 17th century have also survived, which had not been studied earlier in this aspect, which made it possible to continue research in this area and expand the scientific understanding of the composition and role of monastic servants in the management structure of a large monastic patrimony. The sources for this work were two servage books of the Joseph-Volokolamsk Monastery, which are part of the economic books for the years of 7115 (1606/07) and 7116 (1607/08). To determine the place of monastic servants in the system of economic management, the classifications compiled by M.N. Tikhomirov, V.A. Petrov, S.I. Smetanina for the 16th century were considered and compared with the classifications by occupation and by territorial feature presented in the servage books of the early 17th century. This allowed us to conclude about the complexity of monastic servants classification structure at the beginning of the 17th century in comparison with the 16th century. A count was made of the number of monastic servants and the amounts spent on their maintenance to find out their composition. An attempt has been made to clarify the existing classifications of monastic servants for the beginning of the 17th century, while drawing attention to the merging of the system of senior and junior servants with an ordered control system. As a result of the study, it was concluded that a significant number of junior monastic servants (about 300) of various categories lived on the territory of the monastery, but their maintenance did not cause serious damage to the monastic treasury and was economically justified.

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13

Bouchard, Constance B. "La mutation de l'an mil a-t-elle eu lieu? Servage et chevalerie dans la France des Xe et XIe siècles.Dominique Barthélemy." Speculum 74, no. 4 (1999): 1028–30. http://dx.doi.org/10.2307/2886977.

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14

Riera i Melis, Antoni. "El bisbat de Girona al primer terç del segle XV. Aproximació al context sòcio-econòmic de la sèrie sísmica olotina (1427-1428)." Anuario de Estudios Medievales 22, no. 1 (2020): 161. http://dx.doi.org/10.3989/aem.1992.v22.1068.

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La Peste Noire contribua à accentuer la tension social déjà existante en Pays Catalan. La subite diminution démographique y modifie la relation de force qui existait et permet à certains secteurs de la paysannerie d'exiger des propiétaires fonciers une réduction des prestations. Les seigneurs, une fois surmontée la perplexité dans laquelle les avait plongé le changement de conjoncture, essaient de compenser, par de nouvelles exigences auprès des cultivateurs des possessions, les concessions qu'ils durent s'imposer au moment de la phase culminante de la crise. C'est alors, pendant le troisième quart du XIVeme siècle, quand les mauvais usages se fusionnent avec la rançon et deviennent les signes d'identité de la condition servile. L'oppósition paysanne contre la pression seigneuriale devient, d'un mouvement spontané et inorganisé qu'il était, un front de résistance coordonnée. La montée de la tension sociale à la campagne et la nécessité d'affirmer son autorité devant les feudataires, incitent la Monarchie à intervenir dans le conflit. Les Conseillers de Joan Iet de Martí l'Humà tentent d'utiliser l'énergie des paysans pour refaire l'autorité et le patrimoine du souverain, bien mal menés à cause des difficultés économiques passées et récentes. A partir de 1400, la Couronne transfère sur les communautés campagnardes les coûts de la récupération des juridictions locales qui, sous la pression de déficits budgétaires répétés s’étaient vues obligées de mettre en gage leurs richesses ou de vendre à des membres de l'aristocratie. La redevance se répartira, dans chaque ville ou village, entre tous les habitants, en accord avec leurs patrimoines respectifs. L’initiative de la cour, bien accueillie par les petits propiétaires et les exploitants aisés, n'éveilla guère d'enthousiasme parmi les paysans pauvres, plus intéressés à se libérer du paiement de la rançon et des droits de servage que d'entrer dans la juridiction royale. Les seigneurs opposèrent une résistance ferme à la mesure qui tendait à les priver d'une importante source de revenus et d'un moyen efficace d'influence politique. Le processus de rançons juridictionnelles augmenta, ce qui accrut la tension sociale à la campagne, du fait de l'appauvrissement d'un important secteur de la paysannerie, et aiguillonna l'agressivité entre les puissants. En l’espace de deux ans, 1427 et 1428, une calamité naturelle secoua la société catalane déjà hargneuse: une série de tremblements de terre destructifs à la Garrotxa, la Selva et les contrées avoisinantes font sentir d'une façon plus aiguë la diminution démographique, font empirer la crise économique et les affrontements d'intérets. La hâte des affectés à reconquérir la normalité est imputable tant à l'importance des dégâts comme au manque d'économies, de consensus social et d'une vision encourageante du propre futur.

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15

Savel, Richard H., and Cindy L. Munro. "Servant Leadership: The Primacy of Service." American Journal of Critical Care 26, no. 2 (2017): 97–99. http://dx.doi.org/10.4037/ajcc2017356.

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16

Kraemer, Don J. "Servant Class: Basic Writers and Service Learning." Journal of Basic Writing 24, no. 2 (2005): 92–109. http://dx.doi.org/10.37514/jbw-j.2005.24.2.06.

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17

Mestron, Hervé. "Le Frère Servant, au service de l’Invisible." La chaîne d'union N° 86, no. 4 (2018): 84–87. http://dx.doi.org/10.3917/cdu.086.0084.

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18

Ye, Yijiao, Yijing Lyu, and Yanzhen He. "Servant leadership and proactive customer service performance." International Journal of Contemporary Hospitality Management 31, no. 3 (2019): 1330–47. http://dx.doi.org/10.1108/ijchm-03-2018-0180.

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Purpose The purpose of this study is to investigate the influence of servant leadership on hospitality employees’ proactive customer service performance (PCSP) by focusing on the sequential mediating roles of harmonious passion and customer orientation and the moderating role of others’ approval of contingent self-esteem. Design/methodology/approach This study uses structural equation modeling with the four-wave data collected from eight Chinese hotels. Findings This study finds that servant leadership can promote hospitality employees’ PCSP by sequentially boosting their harmonious passion for work and customer orientation. Moreover, others’ approval of contingent self-esteem strengthens servant leadership’s effect on harmonious passion for work. Originality/value First, this study extends the servant leadership research by extending its outcome to hospitality employees’ PCSP. Second, this study enriches the understanding of the mediating mechanism between servant leadership and PCSP. Third, this study advances the research on servant leadership by identifying the moderating effect of employees’ others’ approval of contingent self-esteem between servant leadership and harmonious passion.

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19

Morgan, Hubert E. "“To be Her Servant SoÞly”: Gawain’s Service." ESC: English Studies in Canada 11, no. 3 (1985): 273–81. http://dx.doi.org/10.1353/esc.1985.0002.

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20

Lopes, Adriano, Kleber Cavalcanti Nóbrega, and Luciana Gondim de Almeida Guimarães. "Interfaces between servant processes and service classification." Independent Journal of Management & Production 9, no. 1 (2018): 045. http://dx.doi.org/10.14807/ijmp.v9i1.680.

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In this paper, a theoretical approach was developed to analyze servant processes’ characteristics in different types of services, as professional, shop and mass services. Facilitator, responsiveness, flexibility, customer focus and tend to be higher in professional services. Responsiveness and simplicity tend to be higher in mass services while only responsiveness is highlighted on service shops.

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21

Koshal, Jeremiah Ole, and Kathleen Patterson. "A Kenyan on Servant-Leadership: Harambee and Service." International Journal of Servant-Leadership 4, no. 1 (2008): 245–79. http://dx.doi.org/10.33972/ijsl.246.

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22

Yang, Fu, Jing Qian, and Jun Liu. "Priming employees’ promotion focus." Management Decision 56, no. 11 (2018): 2308–24. http://dx.doi.org/10.1108/md-11-2016-0809.

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PurposeThe purpose of this paper is to examine the relationship between servant leadership and customer service behaviors by probing the mediating role of promotion focus and the moderating role of internal locus of control.Design/methodology/approachThe authors hypothesized an indirect relationship between servant leadership and customer service behaviors through promotion focus. Also, the authors predicted that the positive relationship between servant leadership and promotion focus would be stronger for employees with low internal locus of control. The authors tested the theoretical model with data gathered across two phases over three months from 280 supervisor-subordinate dyads.FindingsResults indicated that servant leadership was positively related to customer service behaviors via promotion focus. Results also showed that internal locus of control moderated the relationship between servant leadership and promotion focus, such that the relationship was stronger for employees low on internal locus of control. Furthermore, this moderated mediated model was supported. As predicted, the indirect effect was stronger when internal locus of control was low.Research limitations/implicationsThis study extends the regulatory focus theory to the service context to investigate how and when servant leadership enhances customer service behaviors. The authors suggested promotion focus as a key mediating mechanism and revealed internal locus of control as a boundary condition for the effectiveness of servant leadership.Originality/valueThis study highlights the importance role of promotion focus in fostering customer service behaviors and provides novel theoretical insight regarding when servant leadership enhances customer service behaviors.

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23

Su, Weilin, Bei Lyu, Hui Chen, and Yanzi Zhang. "How does servant leadership influence employees' service innovative behavior? The roles of intrinsic motivation and identification with the leader." Baltic Journal of Management 15, no. 4 (2020): 571–86. http://dx.doi.org/10.1108/bjm-09-2019-0335.

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PurposeWith the rapid development of the service industry, service innovation has gradually become a hot topic in business today. How to further improve employees' service innovative behaviors has become critical to organizations' survival and success. Servant leadership, as a leadership style characterized by serving others, is closely related to employees' service innovative behaviors. Therefore, the purpose of this study is to develop a theoretical framework to examine the influence of servant leadership on employees' service innovative behavior, the mediating role of intrinsic motivation and the moderating role of identification with the leader.Design/methodology/approachTo test the theoretical model, a multi-time survey method was used to collect data from 381employees from a large high-tech company in Mainland China.FindingsThe results confirm that servant leadership can promote employees' service innovative behavior and intrinsic motivation. Meanwhile, employees' intrinsic motivation partly mediates the influence of servant leadership on their service innovative behavior. Moreover, this mediating relationship is conditional on the moderating role of individual identification with the leader in the path from servant leadership to individual intrinsic motivation.Research limitations/implicationsThe key limitation of this study lies in the representativeness of sample data, which is the convenience of non-probability sampling and self-reported data only from a large high-tech company in China.Practical implicationsThis study not only further verified a promotion factor of individual service innovative behavior from the perspective of leader influence, but also enriched the understanding of the positive influence of servant leadership on employees.Originality/valueThis study is the first to examine the relationships among servant leadership, employees' intrinsic motivation, identification with the leader and service innovative behavior. The results may help to open the “black box” of the relationship between servant leadership and employees' service innovative behavior by introducing their intrinsic motivation. The conclusions also indicate employees' identification with the leader is an important boundary condition among their relationships. Particularly, it not only moderates the relationship between servant leadership and intrinsic motivation, but also moderates the mediating role of intrinsic motivation.

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Aryee, Samuel, Hsin-Hua Hsiung, and Chia-Ju Lee. "Servant Leadership-Service Quality Relationship: Testing Cross-level Mediation." Academy of Management Proceedings 2018, no. 1 (2018): 10545. http://dx.doi.org/10.5465/ambpp.2018.10545abstract.

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25

Bruce, Willa. "Servant Leaders in Public Service: Christian Spirituality in Practice." Public Voices 5, no. 1-2 (2017): 29. http://dx.doi.org/10.22140/pv.283.

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Relying on a survey of members of the American Society for Public Administration, servant leadership is examined through the lens of Christian spirituality. Findings indicate that citizens can have confidence in the dedication and committment of public servants.

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26

Hornsby, Guy, Ben Gleason, Dan Wathen, et al. "Servant or Service? The Problem and a Conceptual Solution." Journal of Intercollegiate Sport 10, no. 2 (2017): 228–43. http://dx.doi.org/10.1123/jis.2017-0029.

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Schneider, Sherry K., and Winnette M. George. "Servant leadership versus transformational leadership in voluntary service organizations." Leadership & Organization Development Journal 32, no. 1 (2011): 60–77. http://dx.doi.org/10.1108/01437731111099283.

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Cottey, Laura, and Judy McKimm. "Putting service back into health care through servant leadership." British Journal of Hospital Medicine 80, no. 4 (2019): 220–24. http://dx.doi.org/10.12968/hmed.2019.80.4.220.

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Putri, Syavina Amalia, Tri Siwi Agustina, Peggy Delita Merida, and Anis Eliyana. "Peningkatan Service Quality of Employee dengan Servant Leadership dan Self-Efficacy di Kementerian Kelautan dan Perikanan (KKP)." Matra Pembaruan 5, no. 1 (2021): 25–38. http://dx.doi.org/10.21787/mp.5.1.2021.25-38.

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Konsep mengenai servant leadership telah disebut sebagai salah satu bentuk pendekatan kepemimpinan yang berkomitmen untuk memberdayakan kemampuan serta kebutuhan karyawan. Saat ini konsep kepemimpinan tersebut telah menyita perhatian sebagian besar peneliti dalam hal semakin banyaknya pelanggaran moral dan penyimpangan manajemen di tempat kerja. Penelitian mengenai hal ini bertujuan untuk mengetahui tentang bagaimana pengaruh langsung servant leadership dan self-efficacy terhadap service quality karyawan serta efek moderasi servant leadership terhadap dua variabel, yaitu self-efficacy of service quality of employee dan service quality of employee. Peneliti menggunakan model analisis Structural Equation Modeling (SEM) secara metodologis dengan alat uji analisis statistik AMOSGrapchics. Ada dua studi dalam penelitian ini. Data pada studi pertama dan kedua diperoleh dari pendistribusian kuesioner online pada Aparatur Sipil Negara (ASN) Kementerian Kelautan dan Perikanan (KKP). Responden yang valid tersedia sebanyak 222 ASN dalam penelitian ini. Penelitian menghasilkan beberapa pengujian yang berkaitan (1) servant leadership berpengaruh signifikan terhadap service quality karyawan ASN di KKP, (2) self-efficacy berpengaruh signifikan terhadap service quality karyawan, dan (3) servant leadership dapat memoderasi secara signifikan antara self-efficacy dengan service quality pegawai ASN di KKP.

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Sun, Mei, Zhixia Chen, and Qing Yang. "Servant leadership and civil servants' service attitude: The role of basic needs satisfaction." Social Behavior and Personality: an international journal 49, no. 9 (2021): 1–9. http://dx.doi.org/10.2224/sbp.10678.

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We explored the effect of servant leadership on service attitude to understand its mediation mechanism, on the basis of selfdetermination theory. We used valid, reliable scales to measure servant leadership and basic needs satisfaction, and a self-designed scale to measure service attitude among 160 public servant–citizen paired dyads from the Chinese Government Affairs Center. Results show that servant leadership had a positive influence on service attitude, and that the basic needs of autonomy and competence played mediating roles, but the basic need of relatedness did not. Our results affirm selfdetermination theory and empirically show the different roles of psychological needs satisfaction. Future research prospects and implications for civil service reforms are discussed.

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Hunt, Marcia G., Rebecca A. Miller, Meaghan A. Stacy, Stephanie Lynam, and Erika R. Carr. "Public servant, silent servant: A call to action for advocacy training in public service settings." Psychological Services 17, S1 (2020): 37–43. http://dx.doi.org/10.1037/ser0000387.

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32

Rifa'i, Ahmad, Syamsurijal Tan, Edward Edward, and Zulfina Adriani. "How does servant leadership influence managerial performance through public service motivation?" Asean International Journal of Business 1, no. 2 (2022): 51–60. http://dx.doi.org/10.54099/aijb.v1i2.185.

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Purpose – This paper trying to test whether public service motivation is able to mediate the influence of servant leadership on managerial performance Methodology/approach – This research using quantitative methods. Data processing and hypothesis testing using WarPLS version 7.0. This research was conducted at the Government of Indragiri Hilir Regency, Riau Province, Indonesia. The sampling technique used is probability sampling with proportionate stratified random sampling. The sample was calculated using Herry King's Nomogram Table with an error rate of 5% where 135 respondents were selected. Findings – It was found that. Public Service Motivation is able to mediate the influence of servant leadership on managerial performance. The direct influence of Servant leadership on public service motivation is greater than the direct influence of servant leadership on managerial performance, the effect of public service motivation on managerial performance is the lowest. Novelty/value – Because public service motivation has become an important factor that is able to mediate the influence of servant leadership on managerial performance, it is very important to understand how to maintain managerial performance by looking at indicators of public service motivation.

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Huang, Jun, Weiwen Li, Canhua Qiu, Frederick Hong-kit Yim, and Junbao Wan. "The impact of CEO servant leadership on firm performance in the hospitality industry." International Journal of Contemporary Hospitality Management 28, no. 5 (2016): 945–68. http://dx.doi.org/10.1108/ijchm-08-2014-0388.

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Purpose The purpose of this paper is to draw on the theory of servant leadership to examine the influence of chief executive officer (CEO) servant leadership on firm performance in the hospitality industry. It examined the mediating role of the service climate and the moderating role of competitive intensity in the relationship between CEO servant leadership and firm performance. Design/methodology/approach Multiple regression was used to analyze multi-wave, multi-source data from 92 hotels in China. A moderated path analysis was used to test the moderating effects. Findings CEO servant leadership positively influenced firm performance via the service climate in the hospitality industry. Competitive intensity strengthened the direct effect of the service climate on firm performance, and the indirect effect of CEO servant leadership on firm performance via service climate. Research limitations/implications The findings offer managerial insights into CEO succession, service management and human resource management. Originality/value This is one of the first studies to investigate how and when CEO servant leadership might shape firm outcomes in the hospitality industry. Theoretically, the findings enrich our understanding of how CEO leadership might shape firm-level outcomes.

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Koyuncu, Mustafa, Ronald J. Burke, Marina Astakhova, Duygu Eren, and Hayrullah Cetin. "Servant leadership and perceptions of service quality provided by front-line service workers in hotels in Turkey." International Journal of Contemporary Hospitality Management 26, no. 7 (2014): 1083–99. http://dx.doi.org/10.1108/ijchm-06-2013-0238.

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Purpose – The aim of this article is to examine the relationship of service employees perceptions of servant leadership provided by their supervisors/managers and employee’s reports of service quality provided to clients by their hotels. Design/methodology/approach – Data were collected from 221 frontline employees, a 37 per cent response rate, working in four- and five-star hotels in Cappadocia, Turkey. Previously developed and validated measures of servant leadership (Liden et al., 2008) and service quality (Parasuraman et al., 1988) were used and both were found to be highly reliable in this study. Findings – Respondents were generally young, had relatively short organizational tenure and had high school educations. Respondents having longer organizational tenures and those working in five-star hotels reported lower levels of servant leadership. Longer tenured employees, and males, rated some dimensions of service quality lower as well. Service employees reporting higher levels of servant leadership from their supervisors/managers generally indicated higher levels of service quality. Research limitations/implications – Some limitations should be noted. First, all data were collected using respondent self-reports, raising the limited possibility of response set tendencies. Second, the sample, while reasonably large, may not be representative of all hotel employees in Turkey. Third, all properties were located in one region of Turkey and may not be representative of hotel employees in other regions of the country. Practical implications – First, organizations could select individuals exhibiting higher levels of servant leadership potential based on indications that these individuals are interested in developing long-term relationships with staff and co-workers and in helping them become more skilled in doing their jobs. Selection can also be augmented by servant leadership training (Fulmer and Conger, 2004). Supervisors/managers could be coached to help them develop their staff and help them meet their unique goals (Raelin, 2003). Finally, workplace cultural value supportive of both servant leadership and service quality can be identified, modeled by senior level managers, supported and rewarded. Originality/value – Most studies focus on defining and measuring servant leadership or service quality. This study investigates the relationship between servant leadership and service quality.

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Liu, Pingqing, and Junxi Shi. "Transmission of Service from Leader to Followers: A Parallel Multiple Mediator Model." Social Behavior and Personality: an international journal 46, no. 5 (2018): 769–82. http://dx.doi.org/10.2224/sbp.6653.

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We applied social learning theory and social exchange theory to examine a parallel multiple mediator model of how perceived servant leadership affects employee service performance. Data collected from 404 supervisor–subordinate dyads revealed that service climate (environmental factor) and the leader–member relationship (psychological factor) played a parallel mediation role in the relationship between servant leadership and employee service performance. Our findings expand both research on service objects and perspectives on service industries, and provide a new opportunity to clarify the essence of service behavior. The implications of these results and study limitations are discussed.

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DOVBAN, I. M. "PUBLIC SERVICE AND PUBLIC SERVANT AS OBJECTS OF CRIMINOLOGICAL STUDY." Scientific Journal of Public and Private Law 2, no. 5 (2020): 138–43. http://dx.doi.org/10.32844/2618-1258.2020.5-2.24.

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Xu, Haoying, and Zhen Wang. "Manager- and Supervisor- Servant Leadership Behavior and Employee Service Performance." Academy of Management Proceedings 2016, no. 1 (2016): 15933. http://dx.doi.org/10.5465/ambpp.2016.15933abstract.

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Bourgault, Jacques, and Karolien Van Dorpe. "Managerial reforms, Public Service Bargains and top civil servant identity." International Review of Administrative Sciences 79, no. 1 (2013): 49–70. http://dx.doi.org/10.1177/0020852312467739.

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In the past couple of decades, a wide range of managerial reforms have been witnessed in many OECD countries. These reforms may have significantly affected the identity of top civil servants. This change in identity may, in turn, have an impact on the performance of top officials, their roles, their views, their relations with political personnel and their expected competencies. Within a sample of countries (Belgium, Canada, Denmark, and the Netherlands) we explore these reforms, the changes that have occurred in top officials’ identity (personal, role and social) with document analysis and a series of interviews. We conclude that in all cases, regardless of the goals or the intensity of the reforms, there is now more individualization, more mobility, fixed-term contracts and more accountability. We did not find a full-blown managerial or any unambiguous evolution towards a pure managerial identity. Points for practitioners Managerial reforms certainly affect the relationships between politicians and top civil servants. Role perceptions of top civil servants are, depending on the context, more resistant to change than expected. Despite the omnipresent managerial discourse, the role of policy advisor remains very important. Corporate management designs tend to facilitate corporate identification, the type of employment relationship, contract and level of goals, thus affecting the social identity of top civil servants.

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Petrovskaya, Irina, and Araksya Mirakyan. "A mission of service: social entrepreneur as a servant leader." International Journal of Entrepreneurial Behavior & Research 24, no. 3 (2018): 755–67. http://dx.doi.org/10.1108/ijebr-02-2016-0057.

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Purpose The purpose of this paper is to establish a conceptual link between the research domains of social entrepreneurship and servant leadership by exploring the proposition that social entrepreneurs may have specific leadership attributes that allow classifying them as servant leaders. Design/methodology/approach Five servant leadership attributes were identified based on the literature review: altruism, humility, integrity, trust in others and empathy. In an exploratory study, these attributes were examined in a sample of 78 Russian entrepreneurs. Findings Survey results indicate that social entrepreneurs indeed differ from traditional ones in four of the perceived servant leadership attributes: altruism, integrity, trust in others and empathy. However, no differences in humility between social and traditional entrepreneurs were found. Research limitations/implications The limitations of this study are the sample size and the sampling technique used (targeted and snowball sampling). Another limitation is the nature of the instrument used: servant leadership attributes were measured through a self-assessment questionnaire, making it susceptible to a social desirability bias. The study contributes toward setting a future research agenda for the further studies of both social entrepreneurship and servant leadership. Originality/value This paper introduces a conceptual connection between social entrepreneurship and servant leadership. No such study had been reported prior to this research.

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Lavin, Luke. "Discerning Service: The Leader as Servant and the Ignatian Tradition." International Journal of Servant-Leadership 12, no. 1 (2018): 173–94. http://dx.doi.org/10.33972/ijsl.74.

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Andrieiev, Viktor Alexandrovich. "PAGE OF PUBLIC WORKERS IN UKRAINE: ORIGIN, CONCEPT AND CONTENT." UKRAINIAN ASSEMBLY OF DOCTORS OF SCIENCES IN PUBLIC ADMINISTRATION 1, no. 12 (2018): 43–53. http://dx.doi.org/10.31618/vadnd.v1i12.78.

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The article is devoted to the definition of the concept, essence and content of the oath of a civil servant, as an integral part of their legal status. The role and significance of the oath of a civil servant in accordance with the current legislation and the strategy of reforming the civil service and service in local selfgovernment bodies are analyzed. It is determined that the oath of a public servant is a special type of state-management relations, the content of which is the solemn oath of a citizen who enters the civil service for the functions of the state, loyalty to the Ukrainian people and the state. However, the legislator does not provide a clear definition of the oath of a public servant as a legal and public-management phenomenon in the mechanism of civil service, which in turn makes it impossible to form a highly-qualified civil service. It is the concept, content, essence of the Oath of a public servant who remains little investigated and theoretically worked out. In addition, the analysis of the current legislation shows that there is no single approach to the oath of a civil servant, as to the fact that a citizen of Ukraine acquires the corresponding legal status and negatively affects the functioning of public administration bodies in general and causes certain conflicts in the legislation. It was concluded that the oath of a public servant is an integral part of his legal and state-management status, from which the citizen of Ukraine acquires all the rights and duties of a civil servant, including the responsibility to be responsible for refusing to make an oath of a civil servant, or for violation of it. A refusal to make an oath by an entity that enters the position of a civil servant makes it impossible for a person to acquire the subjective rights and legal obligations provided for by the status of a civil servant. Concept, content and essential features The oath of a civil servant is regulated by the system of current legislation, as well as ethical norms of public service and traditions of the corresponding state-management practice in Ukraine.

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Bouzari, Mona, and Osman M. Karatepe. "Test of a mediation model of psychological capital among hotel salespeople." International Journal of Contemporary Hospitality Management 29, no. 8 (2017): 2178–97. http://dx.doi.org/10.1108/ijchm-01-2016-0022.

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Purpose This paper aims to propose and test a research model that examines psychological capital as a mediator of the effect of servant leadership on lateness attitude, intention to remain with the organization, service–sales ambidexterity and service-oriented organizational citizenship behaviors. Design/methodology/approach Data were gathered from hotel salespeople using a three-wave design with a two-week time lag between each wave in Iran. In total, 26 supervisors assessed salespeople’s service-oriented organizational citizenship behaviors. Structural equation modeling was used in the assessment of the direct and mediating effects. Findings The findings reveal that psychological capital functions as a full mediator of the influence of servant leadership on the aforementioned outcomes. Specifically, servant leadership fosters salespeople’s psychological capital. Such employees in turn display reduced lateness attitude and express an increased intent to remain with the organization. They also have favorable perceptions of service–sales ambidexterity and exhibit service-oriented organizational citizenship behaviors at elevated levels. Practical implications Top management of hotels should be committed to the philosophy of servant leadership because salespeople under the umbrella of this leadership style are high on psychological capital. Under these circumstances, such employees can exhibit service–sales ambidexterity by contributing to delivery of exceptional service and enhancing customer satisfaction. They can also contribute to the organization’s competitive advantage via service-oriented organizational citizenship behaviors. Originality/value This study makes a significant contribution to the extant hospitality research by testing psychological capital as a mediator between servant leadership and the previously mentioned consequences.

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Hamim, Sofyan Safari. "Sikap Netral Alumni STIP-AN Sebagai Aparatur Sipil Negara Dalam Mengimplementasikan Kebijakan Pemerintahan DI Era Demokratisasi Kehidupan Politik." Jurnal Wahana Bina Pemerintahan 2, no. 2 (2015): 67–74. http://dx.doi.org/10.55745/jwbp.v2i2.22.

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Neutral attitude of alumni of STIP-AN as civil servant and as The Indonesian Civil Service Corps (Korpri) member on implementing the goverment policies in democratization era of political life will be run well, if it started from the system of servant recruitment, and the development with servant safety webs system consist of basic measurement, purepose, source of neutrality policies, communication between organizaions, characteristic of implementing agent, and inclination of implementer, and also supporting tolls. Neutrality will be related to professionalism and servant's welfare which its quality depends on bureaucracy ethics and social ethics that have equality value and individual rights guaranty. The implementation of neutral attitude of civil servant of The Indonesian Civil Service Corps (Kopri) is as service action, empowerment and the development which is did by civil servant of The Indonesia Civil Service Corps (Korpri) member for reaching purpose consist of effort to discuss, to create the common good about all the things of state administation and regional on finding and maintaining authority, formulating and implementing public policies, also finding and maintaining the important resources. For the run of goverments wheel in effective, efficient and equity for the implementation of national and regional development, hope that this can be understandable, respected in propotional, in consistency by alumni of STIPAN as civil servant of The Indonesia Civil Service Corps (Korpri) and all of nation components

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Chen, Zhijun, Jing Zhu, and Mingjian Zhou. "How does a servant leader fuel the service fire? A multilevel model of servant leadership, individual self identity, group competition climate, and customer service performance." Journal of Applied Psychology 100, no. 2 (2015): 511–21. http://dx.doi.org/10.1037/a0038036.

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Ilhaamie, A. G. A. "Service Quality in Malaysian Public Service: Some Findings." International Journal of Trade, Economics and Finance 1, no. 1 (2010): 40–45. http://dx.doi.org/10.7763/ijtef.2010.v1.8.

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Elche, Dioni, Pablo Ruiz-Palomino, and Jorge Linuesa-Langreo. "Servant leadership and organizational citizenship behavior." International Journal of Contemporary Hospitality Management 32, no. 6 (2020): 2035–53. http://dx.doi.org/10.1108/ijchm-05-2019-0501.

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Purpose This paper aims to process underlying the relationship between supervisor servant leadership and employee organizational citizenship behavior (OCB) in hotels. Specifically, it analyzes the mediating role of empathy – individual level – and service climate – group level – in the relationship between supervisor servant leadership and employee OCB. Design/methodology/approach The empirical analysis uses original data on hotels located in historic cities in Spain. A survey provided a sample of 343 work-group-level (supervisors) and 835 individual-level (employee) from a sample of 171 hotels. Findings The most interesting finding is the indirect effect of supervisor servant leadership on employee OCB through the mediating role of both employee empathy – individual level – and group service climate – group level. Practical implications The findings suggest that hotel supervisors should adopt servant leadership to enhance OCB in their workgroups. This paper also provides insights into other ways to increase employee OCB, namely, through human resources initiatives that enhance employee empathy and shape a service climate within groups. Originality/value This paper is one of the few that analyzes the relationships between supervisor servant leadership, employee empathy, group service climate and employee OCB in a unifying cross-level model. It is also the first to analyze employee empathy as a positive outcome of supervisor servant leadership, as well as a mechanism to explain the relationship between servant leadership and employee OCB. Finally, it is one of the few studies that analyzes all these relationships in conjunction within the hospitality industry.

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Yuan, Mengru, Wenjing Cai, Xiaopei Gao, and Jingtao Fu. "How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model." International Journal of Environmental Research and Public Health 17, no. 7 (2020): 2296. http://dx.doi.org/10.3390/ijerph17072296.

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Although servant leadership has been acknowledged as an important predictor of employees’ behavioral outcomes in the service industry, there is still no cohesive understanding of the positive association between servant leadership and employees’ customer-oriented behavior (COB). This research, drawing on cognitive affective processing system theory (CAPS), empirically investigates the influence of servant leadership on employees’ COB by exploring two mediators (i.e., organizational identification and vitality). We conducted two studies in China, using a cross-sectional design to survey employees in service-oriented technical organizations (Study 1) and a time-lagged design to survey hospitality employees with frontline service jobs in star-level hotels (Study 2). Across both samples, we found that servant leadership enhanced employees’ COB by simultaneously increasing their organizational identification and vitality. We discuss the implications of these results for future research and practice.

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LIUBYMOV, О. K. "GUARANTEES OF SERVICE AND LABOR ACTIVITY OF A PROFESSIONAL PUBLIC SERVANT." Scientific Journal of Public and Private Law, no. 1 (2020): 105–10. http://dx.doi.org/10.32844/2618-1258.2020.1.19.

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Adesugba, Adesoji. "Adopting E-Learning for In-Service Training of Nigeria’s Public Servant." Archives of Business Research 10, no. 6 (2022): 132–48. http://dx.doi.org/10.14738/abr.106.12299.

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Vito, Gennaro F., Geetha Suresh, and George E. Richards. "Emphasizing the servant in public service: the opinions of police managers." Policing: An International Journal of Police Strategies & Management 34, no. 4 (2011): 674–86. http://dx.doi.org/10.1108/13639511111180270.

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