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1

Federation, National Housing. Implementing comprehensive service reviews. London: National Housing Federation, 1999.

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2

Enforcement, U. S. Customs Service Office of. Office of Enforcement: Management studies/reviews. [Washington, D.C.?]: U.S. Customs Service, 1992.

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3

Commission, Texas Sunset Advisory. Texas Funeral Service Commission. Austin, Tex: Texas Sunset Advisory Commission, 1989.

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4

P, Voytek Kenneth, and Holmes Allen E, eds. Building innovation into program reviews: Analysis of service delivery alternatives. Washington, D.C: Council of State Governments, Urban Institute Press, 1989.

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5

S, Davis Tamara, ed. Finding and evaluating evidence: Systematic reviews and evidence-based practice. Oxford: Oxford University Press, 2012.

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6

U.S. Customs Service. Office of Enforcement. Office of Enforcement: Management studies/reviews. [Washington, D.C.?]: U.S. Customs Service, 1992.

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7

Organisation for Economic Co-operation and Develpment. Trade Committee. Working Party. Strengthening regulatory transparency: Insights for the GATS from the Regulatory Reform country reviews. Paris, France: OECD, 2000.

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8

U.S. Customs Service. Office of Enforcement. Office of Enforcement: Management studies/reviews. [Washington, D.C.?]: U.S. Customs Service, 1992.

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9

Kenya, Productivity Centre of, ed. Survey report on impact of remuneration reviews on productivity in the public service. Nairobi: Ministry of State for Public Service, 2008.

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10

Lewis, Jane. EQFM excellence model: User handbook and guide for service reviews in local government. Chichester: Woodward Lewis, 1999.

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11

Zhu, Wanqing. Dian shi lian bo shi dai: Nei rong yu fen xi. Tʻeibei Shi: You shi wen hua shi ye gong si, 1985.

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12

Foundation, British Quality, ed. The EFQM excellence model: User handbook and guide for service reviews in local government. Chichester): Woodward Lewis, 1999.

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13

Scotland. Social Work Services Inspectorate. Progress with complexity: The 2003 local reports : short reviews of social work services in Scottish local authorities : the Chief Social Work Inspector's 3rd annual report. Edinburgh: Scottish Executive, 2004.

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14

Beum, Frank R. A time for commitment: Case-study reviews of national forest wilderness management. Washington, D.C. (900 17th St., N.W., Washington 20006-2596): Wilderness Society, 1990.

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15

Bazrī, Dalāl. al- ʻAmal al-ijtimāʻī wa-al-marʾah: Qirāʾah fī al-dirāsāt al-ʻArabīyah wa-al-Lubnānīyah. [Beirut]: Tajammuʻ al-Bāḥithāt al-Lubnānīyāt, 1998.

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16

Bazrī, Dalāl. al- ʻAmal al-ijtimāʻī wa-al-marʾah: Qirāʾah fī al-dirāsāt al-ʻArabīyah wa-al-Lubnānīyah. [Bayrūt]: Tajammuʻ al-Bāḥithāt al-Lubnānīyāt, 1998.

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17

New Zealand. Office of the Auditor-General. Watercare Services Limited: Review of service performance. Wellington: Controller and Auditor-General, 2014.

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18

United, States Congress Senate Committee on Commerce Science and Transportation Subcommittee on Science Technology and Space. National Technical Information Service: Hearing before the Subcommittee on Science, Technology, and Space of the Committee on Commerce, Science, and Transportation, One Hundred Sixth Congress, first session, October 21, 1999. Washington: U.S. G.P.O., 2002.

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19

Commission, Maine Public Utilities. Program evaluation report. [Augusta, Me.]: Maine Public Utilities Commission, 2007.

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20

Jill, Provan, and Hunter Joy W, eds. Health media review index: A guide to reviews and descriptions of commercially-available nonprint material for the medical, mental, allied health, human service, and related counselling professions. Metuchen, N.J: Scarecrow Press, 1985.

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21

Office, General Accounting. National forests: Financial ability reviews of prospective timber purchasers need improvement : report to the Chief, Forest Service, U.S. Department of Agriculture. Washington, D.C: U.S. General Accounting Office, 1989.

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22

Yŏnghwa, sahoe pokchi rŭl mannada: Social welfare in cinema. Kyŏnggi-do P'aju-si: Hanul, 2011.

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23

United States. Congress. House. Committee on Armed Services. Subcommittee on Military Personnel. Women in service reviews: Hearing before the Subcommittee on Military Personnel of the Committee on Armed Services, House of Representatives, One Hundred Thirteenth Congress, first session, hearing held July 24, 2013. Washington: U.S. Government Printing Office, 2013.

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24

South Carolina. General Assembly. Legislative Audit Council. Report to the General Assembly: A review of the Public Service Commission. Columbia, S.C: Legislative Audit Council, 2003.

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25

United States. Congress. House. Committee on Science. Subcommittee on Technology. National Technical Information Service: A review of the Department of Commerce's plan to close the agency : hearing before the Subcommittee on Technology of the Committee on Science, House of Representatives, One Hundred Sixth Congress, first session, September 14, 1999. Washington: U.S. G.P.O., 1999.

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26

Agency, Public Service Communication. Public service review. Newcastle-under-Lyme: PSCA, 2002.

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27

Agency, Public Service Communication. Public service review. Newcastle-under-Lyme: PSCA, 2002.

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28

Agency, Public Service Communication. Public Service Review. Newcastle-Under-Lyme: PSCA, 2002.

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29

Public Service Communication Agency International. Public service review. Newcastle-under-Lyme: PSCA International, 2003.

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30

Agency, Public Service Communication. Public service review. Newcastle-under-Lyme: PSCA, 2003.

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31

Agency, Public Service Communication. Public service review. Newcastle-under-Lyme: PSCA, 2003.

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32

Agency, Public Service Communication. Public service review. Edited by Carnwell Lisa. Newcastle-under-Lyme: PSCA, 2004.

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33

Agency, Public Service Communication. Public Service Review. Newcastle-Under-Lyme: PSCA, 2002.

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34

Agency, Public Service Communication. Public service review. Newcastle-under-Lyme: PSCA, 2002.

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35

Service, Great Britain HM Prison. Prison service review. [London]: [Stationery Office], 1997.

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36

Donner, Gail J. Air Ambulance Review: Final report. Toronto, Ont: Ministry of Health, 1994.

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37

Office, General Accounting. Equal employment opportunity: DOL contract compliance reviews could better target federal contractors : report to congressional requesters. Washington, D.C: The Office, 1995.

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38

Services, Alberta Alberta Family and Social. In review. [Edmonton, Alta.]: Alberta Family and Social Services, 1990.

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39

Department, Oxford (England) Chief Executive's. Homelessness: Service review : report. [Oxford]: Oxford City Council, 1992.

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40

Agency, Public Service Communication. Public service review: Construction. Newcastle-under-Lyme: PSCA International, 2004.

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41

Joint Reviews - Solihull. The Audit Commission, 1999.

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42

Booksellers, Associated. Software Reviews of File (Monthly Service Ser.)). Rourke Publishing, 1996.

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43

Kleykamp, Meredith, Ryan Kelty, and David R. Segal. Military Service in Midlife. Oxford University Press, 2017. http://dx.doi.org/10.1093/acprof:oso/9780190260637.003.0027.

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This chapter examines the role of military experience on positive or negative development and functioning in early adulthood. It reviews the demographic composition of the military in the United States, with attention to the diversity of those who serve. It reviews how military service influences the transition to adulthood, now serving as a pathway toward, rather than an interruption of, adulthood. It summarizes the wealth of research connecting military service to midlife outcomes, with a special focus on how military experiences may generate positive growth and resilience. Although some who serve may experience trauma, military service can also provide material and psychosocial benefits, including post-traumatic growth. Notably, the benefits of military service tend to accrue most for individuals who come from more disadvantaged backgrounds, making the military a potentially important institutional setting for a successful transition to adulthood for those who need such supports the most.
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44

Center for the Study of Intelligence (U.S.), ed. Of moles and molehunters: A review of counterintelligence literature, 1977-92. [Washington, D.C.]: Center for the Study of Intelligence, 1993.

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45

Calder, Rosemary, Ruth Dunkin, Connor Rochford, and Tyler Nichols. Australian Health Services : A Review of the National Reviews of Australia's Health Service Arrangements: Too Complex to Navigate. Mitchell Institute, 2019.

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46

OECD. OECD Public Governance Reviews Skills for a High Performing Civil Service. Organization for Economic Cooperation & Development, 2017.

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47

Batt, Rosemary. Service Strategies. Edited by Peter Boxall, John Purcell, and Patrick M. Wright. Oxford University Press, 2009. http://dx.doi.org/10.1093/oxfordhb/9780199547029.003.0021.

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This article first reviews the alternative theoretical approaches to human resource management that have been developed in the academic literature and discusses why these need to incorporate conceptual advances from services' marketing and operations management. Here, it also discusses the evidence regarding what strategies lead to better service and sales, under what conditions, and why. It then examines alternative organizational models that rely on outsourcing and supply chain management for customer service and sales and the arguments for and against these approaches. The next section reviews real world trends: what strategies are companies actually pursuing and what are the results for consumers and employees? The article closes with conclusions about the future direction of service management strategies and the role of HRM in them.
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48

Dept.of Health. Heading for Better Care (NHS Health Advisory Service Thematic Reviews). Stationery Office Books, 1997.

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49

Dept.of Health. Heading for Better Care (NHS Health Advisory Service Thematic Reviews). Stationery Office Books, 1997.

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50

OECD Public Governance Reviews Benchmarking Civil Service Reform in Kazakhstan. Organization for Economic Cooperation & Development, 2018.

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