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Di, Fabrizzio Giuseppe. "Automatic summarization of opinions in service reviews." Thesis, University of Sheffield, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.632550.
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Zaman, Nohel. "Online Review Analytics: New Methods for discovering Key Product Quality and Service Concerns." Diss., Virginia Tech, 2019. http://hdl.handle.net/10919/101686.
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The purpose of this dissertation intends to discover as well as categorize safety concern reports in online reviews by using key terms prevalent in sub-categories of safety concerns. This dissertation extends the literature of semi-automatic text classification methodology in monitoring and classifying product quality and service concerns. We develop various text classification methods for finding key concerns across a diverse set of product and service categories. Additionally, we generalize our results by testing the performance of our methodologies on online reviews collected from two different data sources (Amazon product reviews and Facebook hospital service reviews). Stakeholders such as product designers and safety regulators can use the semi-automatic classification procedure to subcategorize safety concerns by injury type and narrative type (Chapter 1). We enhance the text classification approach by proposing a Risk Assessment Model for quality management (QM) professionals, safety regulators, and product designers to allow them to estimate overall risk level of specific products by analyzing consumer-generated content in online reviews (Chapter 2). Monitoring and prioritizing the hazard risk levels of products will help the stakeholders to make appropriate actions on mitigating the risk of product safety. Lastly, the text classification approach discovers and ranks aspects of services that predict overall user satisfaction (Chapter 3). The key service terms are beneficial for healthcare providers to rapidly trace specific service concerns for improving the hospital services.Doctor of Philosophy
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Lee, Linda. "Customer-to-customer roles and impacts in service encounters." Doctoral thesis, KTH, Industriell ekonomi och organisation (Inst.), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-186294.
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This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. The first angle is a focus on group service encounters that addresses the lack of research on customer-to-customer interactions that occur in customer-to-customer interaction-intensive contexts. These are contexts where the interactions between customers are not peripheral to the service, where there can be an expectation to interact with the other customers, and are common in tourism and hospitality, recreation, and education. The second angle is a focus on service outcomes after the service encounter, including satisfaction, intention to recommend, and online word-of-mouth. Paper 1 explores how firms view and manage customer-to-customer interactions during group service encounters. It finds that the differences in attitude and conduct of firms create four possible stances toward customer-to-customer interaction. Paper 2 delves deeper into how customer-to-customer interactions impact the design and delivery of group service encounters, develops a typology of customer cohort climates (CCCs), and identifies how each CCC can be created through four elements of group service encounters. Paper 3 investigates how positive and negative customer-to-customer interactions impact service outcomes and finds that customer-to-customer interaction is a dissatisfier. Paper 4 examines how customers produce online hotel reviews and finds that content analysis of online reviews yields similar findings to more traditional quantitative research methods. This thesis advances research on the impact of customers on each other and provides evidence that other customers can and should be managed to achieve desired service outcomes. It further proposes how these interactions can be managed to further enhance service firm offerings.QC 20160516
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Lehtonen, Markku. "Environmental policy evaluation in the service of sustainable development : influence of the OECD environmental performance reviews from the perspective of institutional economics." Versailles-St Quentin en Yvelines, 2005. http://www.theses.fr/2005VERS021S.
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Cette thèse vise à étudier les conséquences en terme de changement institutionnel pour un développement durable de l’évaluation des politiques environnementales d’un pays, meneés par une organisation intergouvernementale. Les fondements philosophiques et théoriques de l’économie institutionnelle fournissent le cadre retenu pour construire une grille de lecture permettant d’analyser l’approche théorique, l’impact et les facteurs conditionnant l’impact de l’évaluation des politiques environnementales dans l’optique de développement durable. Les examens des performances environnementales de l’OCDE sont ensuite étudiés moyennant une approche d’étude de cas qualitative. Malgré l’attention relativement faible accordée par le public à ces examens, leur intérêt réside dans une plus grande légitimité des politiques et des autorités environnementales, et dans le renforcement des politiques environnementales basées sur les principes de contrôle, suivi, évaluation et coût-efficacité. Ces impacts opèrent à travers de quatre chemins parallèles, représentant les objectifs de reddition des comptes et de l’apprentissage. La forme et l’intensité de l’influence de ces impacts dépendent de la capacité des examens à mobiliser les acteurs clés, de leur sensibilité au contexte, ainsi que de la crédibilité et le poids politique de l’OCDE auprès des acteurs des pays étudiés. Nonobstant leur conception du développement durable relativement éloignée des principes institutionnalistes, les examens contribuent au développement durable en réduisant les déséquilibres de pouvoir et en améliorant ainsi certaines des conditions pour une démocratie délibérativeThis thesis examines what consequences, through which pathways, and under which circumstances, does country-level environmental policy evaluation, carried out by an intergovernmental organisation, have for institutional change towards sustainable development. The philosophical and theoretical frameworks of institutional economics are proposed as the lens through which to assess experiences from evaluation research. This is done in order to elaborate a conceptual framework for analysing the approach, the impact and the factors conditioning the influence of environmental policy evaluation in the context of sustainable development. The OECD Environmental Performance Review programme is examined through an in-depth qualitative case study approach. It is found that in spite of engendering relatively modest interest among the public, the reviews increase the legitimacy of environmental policies and authorities, and strengthen a performance-oriented environmental policy emphasising evaluation, monitoring and cost-effectiveness. These impacts operate through four parallel pathways, representing the purposes of learning and accountability. The type and intensity of influence depends on the capacity of the reviews to mobilise key change agents and to be sensitive to the context, as well as on the credibility and political weight of the OECD in the reviewed country. It is concluded that notwithstanding the distance of the prevailing OECD conception of sustainability from the institutionalist principles adopted as the benchmark for the appraisal in this thesis, the reviews contribute meaningfully to sustainable development by redressing asymmetries of power, thereby improving some of the conditions for deliberative democracy
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Лук`янихін, Вадим Олександрович, Вадим Александрович Лукьянихин, Vadym Oleksandrovych Lukianyhin, and Ю. Ю. Сметаненко. "Удосконалення системи розвитку персоналу у сфері готельного бізнесу." Thesis, Видавництво СумДУ, 2011. http://essuir.sumdu.edu.ua/handle/123456789/11595.
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Olson, Eric. "Customer evaluation of managers' responses to online complaints." Doctoral diss., University of Central Florida, 2014. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/6330.
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Managers have begun to respond to customers' online reviews of services on online review websites. However, it is not known how viewers evaluate company-initiated service recovery in the form of manager responses to online reviews. This research has three objectives: (1) to explore how managers are currently responding to electronic word of mouth; (2) to investigate whether a manager's response to electronic negative word of mouth (eNWOM) positively influences viewers' behavioral intentions; (3) to examine which elements in a manager's responses increases viewers' evaluations of trust and behavioral intentions towards the company.
Three studies were conducted, one for each objective. Study "1 examined 21,211 online reviews and manager responses from Tripadvisor.com from 184 hotels in five cities. Study "2 was a single-factor between-subject experimental design by manipulating a manager's response to eNWOM (response message vs. no response message) through scenarios. Study "3 was a 2 (procedural justice: high vs. low) x 2 (interactional justice: high vs. low) x 2 (social presence: high vs. low) between-subject experimental design that manipulated manager's responses through scenarios.
Findings from Study "1 revealed that managers were more likely to respond to eNWOM compared to neutral word of mouth. A content analysis of 432 company responses to eNWOM determined that managers used nine online review management strategies: appreciation, apology, future patronage encouragement, explanation, follow up, flexibility, correction, compensation, and social presence. Results from Study "2 indicated that viewers were more likely to visit a restaurant when a manager responded to eNWOM compared to no response to eNWOM. Results from Study "3 revealed a three-way interaction of procedural justice, interactional justice, and social presence on trust. There were also main effects of procedural justice and interactional justice on trust. Additionally, results provided partial support for the mediating role of trust in the relationship between the three-way interaction and behavioral intentions.
This study contributes to the online service recovery literature and online trust formation literature by enhancing the understanding of how viewers evaluate manager responses to eNWOM and how social presence can be used with procedural justice and interactional justice to enhance trust in the online review management context. Service organizations should create a comprehensive online review system to respond to eNWOM and identify ways to enhance procedural justice, interactional justice, and social presence into their responses. Online review websites should encourage companies to provide managerial response to online complaints and allow for social presence and enhanced creative options in manager responses.Ph.D.
Doctorate
Education and Human Performance
Education; Hospitality Education Track
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Jallow, M., Melanie Haith-Cooper, Jae Hargan, and M.-C. Balaam. "A systematic review to identify key elements of effective public health interventions that address barriers to health services for refugees." Springer, 2021. http://hdl.handle.net/10454/18444.
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YesAim: Refugees often face barriers to accessing health services, especially after resettlement. The aim of this study is to identify key elements of effective public health interventions that address barriers to health services for refugees. Methods: Key online databases were searched to identify studies published between 2010 and 2019. Six studies met the inclusion criteria: two qualitative, one quantitative and three mixed-methods studies. An adapted narrative synthesis framework was used which included thematic analysis for systematic reviews. Results: Five themes were identified: peer support, translation services, accessible intervention, health education and a multidisciplinary approach. Conclusion: These key elements identified from this review could be incorporated into public health interventions to support refugees’ access to health services. They could be useful for services targeting refugees generally, but also supporting services targeting refugee resettlement programmes such as the Syrian resettled refugees in the UK. Future research is needed to evaluate the impact of public health interventions where these elements have been integrated into the intervention.
The full-text of this article will be released for public view at the end of the publisher embargo on 23 Mar 2022.
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Tiso, Sithembele Sydwell. "Review of postal reform in South Africa." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51900.
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Thesis (MPhil)--Stellenbosch University, 2000.ENGLISH ABSTRACT: The political transition that has occurred in South Africa can be viewed as the country's first liberalisation process. In order to ensure sustainable political democracy, it must be accompanied by a second liberalisation, socio-economic development. The new government recognised that the second liberalisation entails an economic transformation process that will re-gear the economy towards attaining the objectives of economic growth and human development. The restructuring of state owned enterprises (SOEs) has emerged as one of the major trends in new economic thinking of the present government. A list was drawn of all the state owned enterprises that were to be restructured. The Post Office as a state owned entity was also in the list. The purpose of this study is to assess the South African Post Office Limited (SAPOL) as a typical state-owned enterprise in the context of the restructuring debate. It analyses and reviews the achievements and developments that took place in the Post Office since commercialisation in 1991 up to the stage where government decided to restructure the postal industry. It first starts with the issues that led to government's decision for restructuring, the options for the restructuring of the Post Office and the selection of acquiring a Strategic Management Partner as the most favourable option. More important, the study explains the approaches that postal services have taken to improve performance even when they have been faced with widely differing legal, institutional, and regulatory environments and bottlenecks. This study looks at the international trends and compare SAPOL with other postal administrations in particular those that have gone through a similar process of postal reform. This restructuring process of the Post Office is discussed in detail. The case studies of the two postal administrations namely, New Zealand and the UK, and the steps taken and lessons learnt by these countries in reforming their enterprises are explored. The purpose of this is to outline several different approaches available to the postal service to meet these and related challenges. Lastly, the study looks at the implications of the Strategic Management Partner (SMP) within the enterprise and whether to employ them was a strategic initiative for the government. It also attempts to solicit important information where aspects of postal reform seem to succeed and also identify the problem areas.
AFRIKAANSE OPSOMMING: Die politieke oorgang in Suid-Afrika was die land se eerste liberalisering. Ten einde die politieke demokrasie standhoudend te maak, moes "n tweede liberalisering - vir sosio-ekonomiese herstrukturering, geloods word. Die nuwe regering bedoel dat die tweede liberalisering die ekonomie moes transformeer sodat herkonstruksie en ontwikkeling kon plaasvind. Die herstrukturering van staatsbates het "n vername deel van die nuwe denke geword. "n Lys van sulke staatsbates is opgestel. Die Poskantoor is so "n staatsbate. Die doel van die studie is om die SA Poskantoor (SAPOS) se herstrukturering te beskryf en ontleed. Dit ontleed mikpunte en ontwikkelings wat in SAPOS sedert kommersialisering in 1991 plaasgevind het. Dit ontleed die besluit om verder te herstruktureer, verdere opsies wat oorweeg is en die aanwysing van "n Strategiese Bestuurs-vennoot (SBV). Dit kyk ook na die benaderings om posdienste te verbeter en wel teen die agtergrond van regsraamwerke, institusionele omgewings en regulatoriese vereistes. Die. studie ontleed ook internasionale tendense en vergelyk dit met SAPOS se omgewing, veral in lande wat vergelykbaar is. Die gekose gevallestudies wat ook SBV-vennote geword het, is Brittanje en New Zealand. Hulle het ook posdienste hervorm. Lesse kan geleer word. Laastens, word die implikasies van die SBV bekyk en word beoordeel tot watter mate dit aan die doelstellings van herstrukturering voldoen. Daar word na hervormingsprestasies sowel as knelpunte gekyk.
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Betz, Cecily, Lisa S. O'Kane, Wendy M. Nehring, and Marie L. Lobo. "Systematic Review: Health Care Transition Practice Service Models." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/6518.
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Background: Nearly 750,000 adolescents and emerging adults with special health care needs (AEA-SHCN) enter into adulthood annually. The linkages to ensure the seamless transfer of care from pediatric to adult care and transition to adulthood for AEA-SHCN have yet to be realized.
Purpose: The purpose of this systematic review was to investigate the state of the science of health care transition (HCT) service models as described in quantitative investigations.
Methods: A four-tier screening approach was used to obtain reviewed articles published from 2004 to 2013. A total of 17 articles were included in this review.
Discussion: Transfer of care was the most prominent intervention feature. Overall, using the Effective Public Health Practice Project criteria, the studies were rated as weak. Limitations included lack of control groups, rigorous designs and methodology, and incomplete intervention descriptions.
Conclusion: As the findings indicate, HCT is an emerging field of practice that is largely in the exploratory stage of model development.
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Hexsel, Helen Tomaz. "Os efeitos da orientação para serviço, na cocriação e na avaliação on-line no setor hoteleiro." Universidade do Vale do Rio dos Sinos, 2018. http://www.repositorio.jesuita.org.br/handle/UNISINOS/7155.
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O propósito de uma organização é atender os interesses e necessidades de seus clientes e para que isso aconteça, ela precisa ser orientada para serviço. Portanto, precisa possuir um conjunto de políticas, práticas e procedimentos internos que a possibilitem entregar um serviço excelente. No momento em que o setor hoteleiro compreende que a sua sobrevivência e crescimento dependem da criação e oferta de experiências memoráveis para seus clientes, e percebem que a cocriação pode ser utilizada na tentativa de responder as variadas expectativas que eles possuem, a sua habilidade para cocriar e o seu comportamento de cocriação assumem papéis fundamentais para colocá-la em prática. Neste cenário, as avaliações on-line podem ser utilizadas com uma forma de compreender as opiniões, pensamentos e reações dos clientes sobre os serviços que se oferece. Servindo para analisar se o cliente realmente percebe a excelência nos serviços prestados. Diante deste contexto, este estudo tem como objetivo analisar os efeitos da orientação para serviço do hotel (i) na sua habilidade de cocriação, (ii) no seu comportamento de cocriação, (iii) nas avaliações on-line que recebem dos clientes e analisar o efeito que (iv) a habilidade de cocriação possui no comportamento de cocriação. Para tanto, primeiramente, realizou-se uma etapa exploratória, onde 6 hotéis foram entrevistados com o objetivo de auxiliar na validação das escalas a serem utilizadas, na medida em que as entrevistas possibilitam um maior conhecimento sobre os construtos estudados e em como eles se encaixam no setor hoteleiro. Após, foi realizada uma survey com 155 hotéis do Estado do Rio Grande do Sul a fim de investigar os aspectos apresentados anteriormente. A técnica de estatística utilizada para análise dos dados foi a Modelagem de Equações Estruturais (MEE). Os resultados mostram que a orientação para serviço influencia positivamente na habilidade de cocriação, no comportamento de cocriação e na avaliação on-line. Destaca-se que a variância explicada atingiu índices importantes no momento em que a orientação para serviço explica 88,8% da habilidade de cocriação, 56% do comportamento de cocriação e 33,3% da avaliação on-line que hotéis recebem de seus clientes. Por outro lado, a habilidade de cocriação não apresentou efeito no comportamento de cocriação. Assim, os hotéis devem buscar uma maior orientação para serviços, a fim de alcançar maiores níveis de cocriação e melhores avaliações on-line.
The aim of an organization is to satisfy the needs and desires of the customer. For this, the organization must have service orientation. Therefore, the organization needs a basic set of organizational policies, practices and procedures to be able to deliver service excellence. When the hospitality industry understands that their future survival and growth depends upon creating and offering unique and memorable experiences for their customers, and realized that co-creation can be adopted to try to respond to customer expectations, their ability to co-create and their willingness to co-create will be the key to put co-creation in practice. Faced with this scenario the on-line reviews can be used as a way to comprehend the personal thoughts, reactions and opinions of the clients about the services that the organization offers. With this, is possible to analyze if the client really perceived an excellence in the services provided. Then, this research aims to analyze the effects of hotel service orientation (i) in their ability to co-create, (ii) in their willingness to co-create and (iii) in on-line reviews, and (iv) analyze the effect of ability to co-create have on willingness to co-create. Therefore, an exploratory study was made with 6 hotels, an attempt to get a better knowledge of how the studied constructs fits on the hotel sector to assist on the scales validation. Afterwards, a survey was realized with 155 hotels in the State of Rio Grande do Sul in order to investigate the aspects presented previously. The statistic technique used was Structural Equation Model (MEE). The results have shown that service orientation influences ability to co-create, willingness to co-create and on-line reviews positively. The explained variance has reached important indexes since service orientation explained 88,8% of ability to co-create, 33,3% of willingness to co-create and 33,3% of on-line reviews that hotels received by clients. On the other hand, ability to co-create has not presented influence on willingness to co-create. Thus, hotels should search a major service orientation to reach high levels of co-creation and better on-line reviews.
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BELALCAZAR, ADRIANA MARIBEL MENA. "A SYSTEMATIC REVIEW OF LITERATURE ON LOGISTIC SERVICE PROVIDERS." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2012. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=19465@1.
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COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIORPROGRAMA DE SUPORTE À PÓS-GRADUAÇÃO DE INSTS. DE ENSINO
A terceirização das atividades logísticas é uma prática crescente no contexto atual e constitui uma estratégia de gestão para gerar vantagens competitivas. Apesar do aumento do interesse acadêmico sobre prestadores de serviços logísticos (PSL), são poucos os estudos que dedicam especial ênfase a sintetizar o estado da arte sobre PSL, sendo que as revisões de literatura na área existem apenas em língua inglesa. Assim, como objetivo desta dissertação é apresentada uma revisão sistemática da literatura em português sobre prestadores de serviços logísticos, comparando os resultados obtidos com revisões sistemáticas da literatura sobre PSLs disponíveis em língua inglesa. As publicações de interesse foram localizadas nas bases eletrônicas de dados Emeraldinsight, ScienceDirect, Scielo (Scientific Electronic Library Online), Google Acadêmico, e periódicos da CAPES. Utilizou-se o modelo (framework) de Marasco (2007) e o modelo de Maloni e Carter (2006) para organizar as informações da literatura sobre PSL. O modelo de Marasco (2007) inclui o contexto, a estrutura, o processo e os resultados do relacionamento Cliente- PSL. O modelo de Maloni e Carter (2006), também utilizado para guiar a revisão, forneceu as bases para estabelecer as variáveis de análise das informações, sendo elas: 1) definições sobre PSL, 2) motivadores para se terceirizar a logística, 3) inibidores, 4) processo de terceirização de serviços logísticos, 5) critérios de seleção e/ou avaliação de PSLs, 6) indicadores de desempenho, 7) atividades terceirizadas e 8) pesquisas futuras. Os resultados indicam que os modelos permitem identificar e organizar de forma eficiente os principais assuntos sobre PSLs, bem como as limitações das investigações existentes, oferecendo possibilidades de pesquisas futuras. Ao comparar os resultados obtidos com revisões sistemáticas da literatura sobre PSL em língua inglesa, são identificados vários aspectos em comum, mas também assuntos que diferem, e que são característicos dos PSLs do Brasil. Isso evidencia o fato de que a análise da terceirização da logística pode variar de acordo com a região e são necessários estudos que continuem ampliando o escopo geográfico da pesquisa sobre PSLs.
The outsourcing of logistics activities is a growing practice in the current context, and it’s a management strategy to promote competitive advantages. Despite the increased academic interest in logistics service providers (LSP), there are few studies in literature that devote special emphasis to synthesize the state of the art on LSP, and the few literature reviews in the area exist only in English. Thus, the objective of this dissertation is to present a systematic review of the literature in Portuguese on logistics service providers, and to compare the results obtained to the systematic reviews available in English. The publications of interest were located by querying the electronics databases Emeraldinsight, ScienceDirect, Scielo (Scientific Electronic Library Online), Google Scholar, and periodicals by CAPES. The frameworks of Marasco (2007) and Maloni and Carter (2006) were used to organize the information of the literature on LSP. The framework of Marasco (2007) includes the context, structure, process and outcomes of the LSP-client relationship. The framework of Maloni and Carter (2006), also used to guide the review provided the basis to establish the variables of analysis of information, namely: 1) definitions of LSP, 2) motivations to outsource logistics, 3) inhibitors, 4) the process of outsourcing of logistics services, 5) selection criteria and / or evaluation of LSPs, 6) performance indicators, 7) outsourcing activities and 8) future research. The results indicate that the models allow to identify and to organize efficiently LSPs on the main issues, as well as the limitations of existing research, offering possibilities for future research. By comparing the results obtained with systematic reviews of the LSPs literature in English, several common aspects are identified, but also different issues characteristic of LSPs in Brazil. This confirms the fact that the logistics outsourcing analysis can vary by region and further studies are needed to continue expanding the geographical scope of the investigation of LSPs.
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Petrovski, David, and Joao Pedro Pestana. "Literature Review of the Field of the Service Economy." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33503.
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After the Second World War, the service sector in many countries, including the highly developed and the developing countries, started growing and making up the bulk of the economies of those countries. Some of the factors for that radical change are: the changing patterns of government ownership and regulation, privatization, technological innovations, servitization, internationalization, globalization, etc. The purpose of this article is to investigate and to suggest a classification of the existing literature in the field of service economy. The results of the systematic review of the area of the service economy are presented in a thematic order. Moreover, the findings are connected with the economical schools of thought - welfare state and neoliberalism. The key findings reveal that the social, economic, and technological changes brought by the Third Industrial Revolution were essential for the dissemination and development of the service sector.
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Tolley, Rebecca. "Review of Library Service to African Americans in Kentucky." Digital Commons @ East Tennessee State University, 2002. https://dc.etsu.edu/etsu-works/5599.
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Button, Catherine. "WTO review of national health regulations." Thesis, University of Oxford, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.273098.
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Sin, Wai-sum. "A review of privatization of public services in Hong Kong /." [Hong Kong] : University of Hong Kong, 1991. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1305515X.
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Patel, Kiran Klaus. ""Soldaten der Arbeit" : Arbeitsdienste in Deutschland und den USA 1933 - 1945 /." Göttingen : Vandenhoeck & Ruprecht, 2003. http://www.h-net.org/review/hrev-a0e8b7-aa.
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Jones, David N. "An insider study of Joint Reviews of local authority social services." Thesis, University of Warwick, 2009. http://wrap.warwick.ac.uk/3742/.
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Uddin, Mohammed Nasir. "Agricultural Extension Services In Bangladesh: A Review Study." 名古屋大学大学院教育発達科学研究科 技術・職業教育学研究室, 2008. http://hdl.handle.net/2237/12150.
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Yeung, Man-pun. "A review of the mode of service delivery of emergency ambulance service (EAS) in Hong Kong." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B36443062.
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Yeung, Man-pun, and 楊文彬. "A review of the mode of service delivery of emergency ambulance service (EAS) in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B36443062.
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Tellström, Susanne. "An ecosystem service perspective of the ecological restoration measures to mitigate small-scale hydropower impact in river Billstaån : Steps towards monitoring and dissemination of ecosystem services." Thesis, Mittuniversitetet, Avdelningen för ekoteknik och hållbart byggande, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-32039.
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Ecosystem services, capturing the benefits and values of functioning ecosystems for human well-being, is a concept receiving increasing attention both in science and policy. This study investigates the utility of considering ecosystem service in the ecological restoration of a river affected by small-scale hydropower. While hydropower is a renewable energy source, it has impacts on the ecological status in water sheds and generates issues addressed e.g. by the EU Water Directive. To mitigate ecological impacts, and maintain hydroelectricity production that better correspond to the Water Directive, several restoration measures are carried out in river Billstaån, County of Jämtland, Sweden. This study presents an ecosystem service perspective of the restoration process in river Billstaån linked to recommendations in terms of further interpretation, monitoring and communication of the assessment results. By applying evaluation of ecosystem services to the case of river Billstaån, it is examined to what extent ecosystem service descriptions can give support in monitoring and communication of the results of the ecological restoration efforts. Ecosystem services were assessed for the restoration outcomes in river Billstaån using the two frameworks Corporate Ecosystem Service Review (ESR) and Toolkit for Ecosystem Service Assessment (TESSA), respectively. The ecosystem services deemed most important partly differed between the two frameworks due to different assessment perspectives. However, both ESR and TESSA pointed out ecosystem services connected to recreation and tourism as important, indicating a potential regarding recreational use of the area. Such socio-economic impacts of the restoration project was not included in the planning of the restoration, but if identified and utilized such “added benefits” might give opportunities for local rural development beyond the restoration work itself. Contrasting the results from the ecosystem service assessment of river Billstaån towards the Swedish Environmental Objectives identified two direct and seven indirect connections. Through these connections the restoration project can be presented in relation to national goals. Indicating such connections can help in communicating the ecosystem service perspective. For future monitoring of project outcomes in river Billstaån, a set of potential indicators were identified using an ecosystem service approach, that can complement the planned monitoring of ecosystem functions. For future monitoring of ecosystem service development it is advisable to use a combination of indicators that reflect both the ecosystem function availability and the ecosystem service use. Three types of illustrations that can support different perspectives in future communication regarding ecosystem services in river Billstaån were identified in this study and termed system, overview and single service perspective. Example illustrations include a Causal Loop Diagram, a hot-spot map and a range of photos, respectively. The illustrations are deemed to present the assessment results in a more accessible way and can be adapted to a diversity of future communication settings.Betyg 2017-06-14
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Reid, Caroline. "Service engagement in psychosis : the role of psychological variables." Thesis, University of Edinburgh, 2018. http://hdl.handle.net/1842/33176.
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INTRODUCTION: In psychosis, low engagement with mental health services is both prevalent and frequently associated with negative outcome. The overarching objective of this thesis was to investigate the role of psychological variables in service engagement in people with psychosis. A systematic review was conducted to examine the evidence for clinical and psychological correlates of engagement. An empirical study sought to investigate the association between engagement and psychological variables of a relational nature (i.e. mentalizing and interpersonal functioning). METHODS: A systematic search strategy across four electronic databases yielded seventeen journal articles. For the empirical study, forty-two people with multiple-episode psychosis completed self-report measures of service engagement, symptoms, mentalizing and interpersonal functioning, within a cross-sectional design. RESULTS: The review found relatively robust evidence supporting the association between engagement and numerous clinical variables. Eleven psychological variables were revealed as significant correlates of service engagement, encompassing developmental, individual and relational factors. Assessment of quality and risk of bias highlighted a number of limitations within included studies. In the empirical study, greater cognitive/disorganization symptomology was predictive of lower service engagement. Service engagement was significantly correlated with mentalizing, but not with interpersonal functioning. The relationship between cognitive/disorganized symptomology and engagement was not mediated by mentalizing performance. CONCLUSION: Numerous psychological variables are associated with service engagement, which has the potential to inform clinical practice in view of enhancing engagement. Qualitative and longitudinal studies with both service user and provider samples are required to capture the contextual information surrounding fluctuations in levels of engagement.
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Levy, Alexander. "A review of an alternative service delivery model for compensatory education /." Access Digital Full Text version, 1986. http://pocketknowledge.tc.columbia.edu/home.php/bybib/10692290.
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Thesis (Ed. D.)--Teachers College, Columbia University, 1986.Typescript; issued also on microfilm. Sponsor: Jeannette E. Fleischner. Dissertation Committee: Frank L. Smith. Bibliography: leaves 76-79.
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Klaus, Philipp. "A systematic review of measurements of service quality and consumer experience." Thesis, Cranfield University, 2007. http://hdl.handle.net/1826/2042.
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The challenge of predicting consumer behaviour is widely considered by the literature as a
rather daunting, but worthwhile task. Which manager or academic would not be interested in
using or developing a framework enabling one to predict future behaviour better than existing
measurements? Refering to the old saying, stating that ‘only what gets measured, gets managed’,
indicating what the literature addresses as a need to track the influence of change through
measurements. In order to address my research question and explore the proposition ‘Can a
measurement of service quality based on consumer experience be a better predictor of consumer
behaviour?’ this paper examines the existing literature in two fields of literature. On the one
hand I will be investigating studies in the context of existing measurements of service quality to
assess the first part of my research question to determine the ‘status quo’, application and
characteristics of the literature on measurements of service quality. On the other hand the paper
will select, appraise, and synthesize the relevant literature on consumer behaviour to address the
second part of the research question, if, and if yes, how the phenomenon of consumer experience
could be the foundation for a measurement of service quality capable of predicting consumer
behaviour better than existing measurements of service quality.
By systematically reviewing the existing literature I am aiming on contributing to the literature
addressing the challenges of predicting consumer behaviour.
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Wennergren, Malin, Emma Dahlin, and Martina Enebrand. "How to manage online review sites successfully : A service management perspective." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-26686.
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Background: Due to new technologies, electronic word-of-mouth (eWOM) is becoming increasingly important, and has proven to have a significant impact in the decision-making process within the tourist industry. There is a large assortment of research focusing on why consumers voice their opinion online and engage in eWOM. However, there is little research to be found concerning how hotels currently manage online review sites from a service management perspective. Purpose: The purpose of this thesis will focus on how hotels actively incorporate online review sites in their management and marketing strategy from a service management perspective. Method: Primary- and secondary sources have been used in order to fulfil the purpose of this thesis. A multiple case study including in-depth interviews as well as observations has provided important empirical findings for the analysis and conclusion. Conclusion: Through this thesis, the authors have been able to establish how hotels can work successfully with online review sites from a service management perspective. The strategic issue concerned with eWOM is how to encourage customers to interact through TripAdvisor and write and share reviews. In addition, how to treat the online reviews maturely, and how to interact and use the information is imperative.
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Greene, Jennifer. "A Systematic Review of Interventions to Increase Mental Health Service Use." Scholar Commons, 2012. http://scholarcommons.usf.edu/etd/4056.
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Relatively few pre-treatment interventions to increase out-patient mental health (MH) service use have been created and experimentally tested. Therefore, not only is there limited availability of these interventions, it is uncertain whether existing interventions are effective. Moreover, it is unclear which components of the interventions are effective. To address these gaps in knowledge, a systematic review of pre-treatment interventions was conducted, using the Cochrane Review methodology. Three primary outcomes were evaluated: attendance at any type of out-patient MH visit; number of appointments of any type of out-patient MH visit; and/or initiation and adherence to psychotropic medication. PubMed and PsycINFO databases were thoroughly searched for studies that met the inclusion criteria. A data extraction form was designed and employed to systematically extract data from all included studies. In the 15 included studies, 18 different active interventions were evaluated. The interventions ranged in duration of interaction from one mailed flyer to ten 90-minute psychoeducation sessions. Most studies (n = 11) included one intervention group, compared with one control, or usual care, group. The interventions were categorized by the type of barriers they aimed to address, resulting in six broad categories: MH knowledge; MH knowledge/attitudes; MH knowledge/attitudes/ logistical barriers; MH knowledge/family involvement; care management; and home visits. All included studies received a quality assessment rating of "good" or "fair." The main finding of this thesis is that all categories of interventions increased at least two of the three primary outcomes. The care management interventions measured and increased all three outcomes; these interventions also had some of the highest quality ratings. Therefore, care management interventions appear most effective at increasing out-patient MH service use. Implications for practice and research are discussed.
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Chan, Kam Tong. "Responding to environment : the experience of strategic planning of non-governmental organizations in Hong Kong." Thesis, Brunel University, 1996. http://bura.brunel.ac.uk/handle/2438/5151.
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In recent years, non-governmental organizations (NGOs) in Hong Kong have been facing tremendous challenges and demands from both the external environment and internal administrative mechanisms. Regarding the external environment, Hong Kong is facing a major political change in 1997 as its sovereignty will be returned to Mainland China. However, it is perceived that there are many differences in both the conceptions and the administrative systems of both Hong Kong and China. In view of the task environment, as opposed to the general environment, the Social Welfare Department is now conducting a `subvention review' exercise. Such an exercise attempts to re-examine the current funding arrangements and the partnership relationship between the government and the NGOs. Service contracts between the funder and the service providers are recommended as the future mode of operation in the subvention policy. In addition, the NGOs will also be required to conform to a list of performance standards which are categorised into four major dimensions, namely, the provision of information, service management, the management of clients and a respect for clients' rights. Not only the rise of managerialism, but public accountability and the empowerment of clients are also perceived as prominent issues affecting the administrators. Based on a research study conducted by the author, this paper will examine the above issues in detail. It also examines the value orientations of the social work administrators in the voluntary sector during their decision-making processes. Various organization theories such as contingency theory, political economy and resources dependency perspective are adopted as the organizing framework for the analysis. Patterns of service development and patterns of management development have been constructed after examining twenty-five voluntary organizations. Four domains of strategic planning and management are covered in the study, including Domain Enlargement mode, Domain Enhancement mode, Domain Restructuring mode and Domain Reduction mode. A questionnaire was also constructed in order to examine the views of the chief executives in terms of their choices of strategies and approaches in responding to environmental changes, with respect to the organizational attributes, including organization size, complexity of service nature, religious background, and level of subvention from government funding.
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Lau, Ming-tak Terence. "Organisational development : review and reform of the Hong Kong Customs /." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk:8888/cgi-bin/hkuto%5Ftoc%5Fpdf?B23295594.
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Womack, Bethany G. "Qualitative Service Review as a Learning Strategy for Child Welfare Practice Improvement." Thesis, The University of Alabama, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10288296.
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The mission of public child welfare agencies is to help children grow up in families that can provide safety, permanency and well-being. Child welfare systems are notoriously complex and workloads heavy, but all participate in evaluation with the goal of continuous practice improvement. The Qualitative Service Review (QSR) is a tool designed to provide feedback about case practice and to identify trends influencing practice. Feasibly, QSR cannot be performed on every case, so an important element of its utility is the degree to which workers can apply learning from one case to others. Little is known about frontline workers’ experiences with QSR and how these reviews influence application of QSR generated knowledge and practice. Fourteen frontline workers in three state child welfare agencies participated in individual interviews about their experience with QSR and its influence on their practice. This study uses a qualitative descriptive method to describe perceptions of QSR and practice learning. Findings suggest that workers perceive QSR as a practice improvement strategy as well as an evaluation, that it requires a significant time investment, and that it highlights areas of opportunity where best practice expectations can be articulated more fully. Additional themes about the practice environment emerged. Workers described their emotional investment in practice and their perceptions that multiple systems influence practice. The neoliberal influence on public agencies could be heard in participants’ observations that the child welfare work environment is changing from one that measured performance through interaction with families to one that promotes accountability by data collection. These findings have implications for child welfare practitioners and administrators, researchers, staff responsible for conducting QSR reviews, and social work educators.
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Van, Den Berg Melandi. "Investigating the value of the community pharmacy medicines use review (MUR) service." Thesis, Kingston University, 2014. http://eprints.kingston.ac.uk/28911/.
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The Medicines Use Review (MUR) service was introduced in the UK in 2005 to improve patients' knowledge and use of medicines. The service, in essence, engages the patient and the pharmacist in a structured, private conversation about the patient's medicines. Pharmacies are permitted to deliver a limited number of annual MURs yet for a number of years service provision remained low. During the period of this investigation, the service attracted substantial controversy. In 2008 the UK Government called for improvements to be made to the 'quality' of service provision, with measurement of tangible patient outcomes a key concern. This thesis set out to investigate the potential value of the MUR service. First, using discourse analysis, this thesis considered the social construction of the MUR through written marketing material and its potential impact on uptake of the service, making suggestions for future situations. Next, based on a retrospective cross-sectional audit of MUR records, a practical tool for selecting patients who might benefit from an MUR consultation was developed and explained. Auditing MUR records was suggested by others as one way of tackling questions around service 'quality'. However, the cross-sectional audit suggested that such records were inadequate for assessing service quality and it is argued that quality measures should be based on the achievement of intended service outcomes. Finally, and relating to patient outcomes, this thesis includes a qualitative investigation of patients' MUR experiences, particularly patient satisfaction, as a measure of quality. In the absence of existing patient satisfaction questionnaires measuring the true dynamics of the MUR interaction, a novel conceptual framework for measuring patient satisfaction with this service was developed and is put forward. The results contained herein can contribute to the development of an intervention for measuring the benefits of the MUR versus usual care in terms of patient outcomes.
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Tsang, Wa-chung. "A review of staff relations in relation to public sector reform in Hong Kong." Click to view the E-thesis via HKUTO, 2007. http://sunzi.lib.hku.hk/hkuto/record/B38701960.
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Sin, Wai-sum, and 冼偉森. "A review of privatization of public services in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1991. http://hub.hku.hk/bib/B31265078.
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Carzoli, Joshua, and Cody Thompson. "A systematic review of pharmacotherapy for diabetic foot infections." The University of Arizona, 2010. http://hdl.handle.net/10150/623762.
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Class of 2010 AbstractOBJECTIVES:The main purpose of this study was to review recent and good quality studies of the antimicrobial therapy of for moderate to severe (“limb threatening”) DFI. The analysis of these studies was to conclude with one or two “standard” approach to the routine management of this clinical entity. METHODS: This literature review study consisted of an evaluation of clinical trials that compare two or more active systemic antimicrobial regimens for the treatment of moderate to severe (i.e., “limb-threatening”) diabetic foot infections in human patients. Literature sources were identified primarily from OVID MEDLINE, but also included additional tertiary sources. The primary criteria for the clinical studies were: prospective, controlled, randomized and investigator blinded. Studies had to be published after the year 2003, and be available in full-text in English. RESULTS: Ultimately, only four studies were found that met the criteria for consideration. Trials differed in numerous features. All four studies were sponsored by the manufacturer of one of the comparator drugs. Three of the four were non-inferiority design. Evidence is lacking that any of the suggested regimens are superior. CONCLUSIONS: Instead of meeting our original goal of concluding that one or two regimens could be the “standard” management of DFI, we were limited to commentary on the quality and applicability of the current literature on this clinical entity. Numerous suggestions for improvement in the clinical information provided by DFI studies were offered. We eagerly anticipate the publication of the updated IDSA guideline document on DFI.
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Dreher, Judith A. "Victim's rights compliance efforts a review of the federal bureau of prisons /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2000. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 2000.Source: Masters Abstracts International, Volume: 45-06, page: 2939. Typescript. Abstract precedes thesis title page as 2 preliminary leaves. Includes bibliographical references (leaves 89-92).
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Ritosa, Andrea. "Interventions Supporting Mathematics and Science In-service and Pre-service Teachers' Cultural Responsiveness : A Systematic Literature Review from 1995-2017." Thesis, Högskolan för lärande och kommunikation, Högskolan i Jönköping, HLK, CHILD, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-35746.
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Culturally responsive education has been an actual topic in teacher education for decades, but most teachers still finish their education without appropriate knowledge and skills for teaching in culturally and linguistically diverse classrooms. Providing quality education to diverse learners remains a challenge, particularly in the fields of mathematics and sciences. The purpose of this systematic literature review was to describe intervention programs preparing in-service and pre-service math and science teachers for teaching in culturally diverse classrooms, and the outcomes of such programs. A search for scholarly journals evaluating such intervention programs has been carried out in several databases, resulting in nine articles included in the analysis. Intervention programs described in these articles covered several important aspects of culturally relevant education and had a limited success in developing cultural responsiveness of teachers. The construct of culturally relevant education is complex and multi-layered, and thus hard to measure without simplifying it to measurable constructs. Limitations of the study and implications for the future research and practice are discussed.
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陳嘉詠 and Ka-wing Ada Chan. "A review of the non-civil service contract scheme of the HKSAR Government." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B41014832.
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Chan, Ka-wing Ada. "A review of the non-civil service contract scheme of the HKSAR Government." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B41014832.
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Rieh, Soo Young. "Changing reference service environment: A review of perspectives from managers, librarians, and users." Elsevier B.V, 1999. http://hdl.handle.net/10150/105385.
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This is a preprint of an article published in the Journal of Academic Librarianship 25(3), pp. 178-186. This article reviews the literature on academic library reference service, and examines changes in the traditional reference desk model. Based on the review from the perspectives of managers, librarians, and users, new research directions are proposed in which usersâ information-search processes and librariansâ intervention in reference service are integrated.
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Briggs, Chad S. "The Prevalence of Religious Service Attendance in America: A Review and Meta-Analysis." OpenSIUC, 2017. https://opensiuc.lib.siu.edu/dissertations/1453.
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The Gallup Poll and General Social Survey have asked Americans about their religious service attendance since 1939 and 1972, respectively. With remarkable consistency, these two surveys have estimated that just over 40% of the American population regularly attends religious services. Yet, recent research has called this “gold standard” into question, citing three sources of bias in these estimates: (a) ambiguous item wording, (b) an ambiguously specified time frame; and (c) data collection methods that lend themselves to socially desirable responding. Several lines of research have developed to eliminate or minimize these sources of bias, but these efforts have yielded a wide variety of results, with some estimates being half as much as the gold standard! Methodological and psychometric differences are not the only source of variation, however. The characteristics of those sampled into studies also introduces variability. Given that attendance estimates are likely influenced by variations in both methodology and sampling, this study uses meta-analytic techniques to estimate the extent of their influence and to estimate the attendance rate after controlling for their influence. The findings indicate that efforts to reduce socially desirable responding have had the greatest impact on the attendance rate, followed by efforts to overcome the ambiguously specified time-frame. In addition, attendance rates are positively related to the proportion of African Americans, Whites and married respondents sampled, as well as mean years of education. Attendance rates are also negatively related to the proportion of 18 to 30 year-old respondents sampled. After controlling for these methodological and socio-demographic study characteristics, the prevalence of weekly attendance in America was variously estimated as 41.4% for the gold standard items, 43.1% for items measuring attendance in the past week, 27.8% when asking respondents what they did yesterday (i.e., on Sunday via the time-use methodology) and 22.7% when attendance was counted manually.
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Zhang, Yiran. "Understanding Medicare part D beneficiaries’ decision making for using comprehensive medication review service." Diss., University of Iowa, 2017. https://ir.uiowa.edu/etd/5689.
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Medication-related problems (MRPs) are a common issue that lead to suboptimal healthcare outcomes and increased healthcare cost. Overall, older adults have a high risk of experiencing MRPs due to large medication consumption and recession of biological functions. One approach to reduce such a risk is for elderly patients to use comprehensive medication reviews (CMRs), the fundamental service of Medication Therapy Management (MTM). The Centers of Medicare and Medicaid (CMS) has been promoting CMRs among Medicare Part D beneficiaries since 2009, such as offering of an annual free CMR to eligible MTM beneficiaries and making “CMR completion rate” a quality rating (Star) measurement for Part D plans. However, statistics from the report of CMS 2017 Star rating measures showed that the CMR completion rate among MTM eligible was still low. Even though Medicare Part D beneficiaries ultimately make the decision, there are insufficient U.S. studies examining patient perceived factors affecting their use of CMRs. Thus, there is critical need to better understand decision making for using CMRs from a consumer perspective.
This dissertation project aimed to explore Medicare Part D beneficiaries’ perceptions on using a CMR, using a conceptual framework adapted from consumer decision making, which consisted of internal need, external influence, perceived risks of using CMRs, and alternative comparison. The dissertation project also aimed to describe how CMR recipients and non-recipients were different and to identify main factors associated with Medicare Part D beneficiaries’ decision making for using CMRs.
To achieve these objectives, this study used an exploratory sequential mixed-method approach in a cross-sectional setting. Semi-structured personal interviews were conducted as the qualitative phase followed by self-administered mailed survey as the quantitative phase. Both interview questions and survey items were developed based on the conceptual framework, though findings from qualitative phase informed the survey item generation as well. Survey items and administration were further refined using a panel of expert review and pilot study. A convenient sample consisted of older adults recruited from one pharmacy in Iowa and a senior registry maintained by University of Iowa was used for the qualitative phase (n = 13). The quantitative study sample were randomly selected from each sampling frame: 1) elderly residents of the States of Florida (n = 320), Washington (n = 320), Wisconsin (n = 320), and Pennsylvania (n = 320) covered in a commercial mailing list; and 2) older adults included in the same senior registry used for the qualitative phase (n = 460). The study inclusion criteria were: 1) must be at least 65 years old in 2016, 2) must be taking at least one prescription currently, and 3) must be a Medicare Part D beneficiary. A thematic analysis was conducted for qualitative data, using MaxQDA version 12. Descriptive analysis and multiple logistic regression modeling were used to analyze data of the quantitative phase, using SAS version 9.4.
A total of 13 study participants were included in the qualitative analysis, of which 5 were CMR recipients. The thematic analysis yielded five themes, which supported the use of the conceptual framework (i.e. internal need, external influences, perceived risks of using CMRs, and alternative comparison) to understand Medicare Part D beneficiaries’ decision making for using CMRs. Plus, consumers who received a CMR expressed a positive attitude towards them. Safety worriers or knowledge seekers appeared more likely to use CMRs while physician believers or privacy worriers are more likely to not use CMRs. Meanwhile, awareness of CMRs remains low after being available for 7 years, possibly due to an infrequent marketing activity.
An overall usable response rate of 26.8% and an overall completion rate of 89.4% were obtained in the mailed survey phase. Of the study sample, 381 respondents who were Medicare Part D beneficiaries, were using at least one prescription, and returned a complete survey were included for analysis. There were 27.56% respondents (n = 105) reported that they had a CMR in 2016 or before, which was consistent with the low CMR completion rate nationwide. Meanwhile, about two thirds of respondents never heard of CMRs, supporting findings from the qualitative phase. CMR recipients and non-recipients had several characteristics differences in the domain of internal need, external influences, and perceived risks of using CMRs. Compared to CMR non-recipients, CMR recipients took slightly more prescription medications (p = 0.0299), were self-reported less healthy (p = 0.0009), had better provider communication in previous pharmacy encounters (p < 0.0001), had higher overall satisfaction in previous pharmacy encounters (p = 0.0053), perceived more seriousness of MRPs (p = 0.0016), perceived more susceptibility of MRPs (p < 0.0001), expected more positive outcome from suing CMRs (p < 0.0001), were more likely influence by a physician’s opinion (p = 0.0184) or a pharmacist’s opinion (p < 0.0001) when considering the use of CMRs, were more likely received a physician recommendation (p < 0.0001) or a pharmacist recommendation (p < 0.0001), had less concern of psychological risk (p = 0.0170), functional risk (p < 0.0001), and social risk (p = 0.0016). The regression modeling further determined that a pharmacist or a physician recommendation, pharmacist’s communication in previous pharmacy encounters, perceived susceptibility of MRPs, and positive outcome expectancy were positively associated with Medicare Part D beneficiaries’ decision making for using CMRs at a significant level of .05, when holding other variables fixed. Meanwhile, perceived functional risk, access to general counseling in previous experiences, and family/friends influence were negatively associated with Medicare Part D beneficiaries’ decision making for suing CMRs at a significant level of .05, when holding other variables fixed.
This study is the first to adapt consumer behavior frameworks to explore factors affecting Medicare Part D beneficiaries’ decision making for using CMRs. Unfortunately, it was found that CMR awareness among older population was still low after years’ of promotion efforts among Medicare Part D beneficiaries. Findings of this dissertation suggested that policy makers should not entirely focus on promoting CMRs through Part D plan sponsors, but seek for collaborations from healthcare professionals, particularly community pharmacists and physicians. Meanwhile, addressing key components and benefits of CMRs in an understandable way to general older population could help them establish a link between benefit expectation and their demand. Furthermore, using short surveys or phone interviews to obtain self-perceived internal need among older population could be used by Part D plans or other stakeholders to target potential CMR users more effectively.
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Byrd, Rebekah J., Stephanie Crockett, and Bradley Erford. "Journal of College Counseling (JCC) Publication Pattern Review: Author and Article Characteristics." Digital Commons @ East Tennessee State University, 2012. https://dc.etsu.edu/etsu-works/885.
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Patterns of articles accepted for publication in the Journal of College Counseling from the past 12 years were reviewed in this metastudy. Results were described and statistically analyzed to identify trends over time in characteristics of authors, including sex, institutional classifications, employment setting, and domicile, and characteristics of articles, including article type, research design, sample size, types of participants, and statistical procedures.
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Leung, Kwok-hin, and 梁國軒. "A critical review of retail services provision in public housing estates." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31968302.
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Leung, Kwok-hin. "A critical review of retail services provision in public housing estates." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B20129324.
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Diamond, Myrna Elyse. "A review of salient electronic environments and their possible effects on contemporary students." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M. Ed.)--Kutztown University of Pennsylvania, 1997.Source: Masters Abstracts International, Volume: 45-06, page: 2706. Typescript. Abstract precedes thesis as preliminary leaves iii-iv. Includes bibliographical references (leaves 62-63).
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Byrd, Rebekah J. "Legal and Ethical Issues in School Counseling: A Review of Important Concepts." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/904.
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Michaud, Irene H. "A review of literature in support of the use of service-learning methodology in middle school eduction." Online version, 2009. http://www.uwstout.edu/lib/thesis/2009/2009michaudi.pdf.
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Lau, Yu-hang. "A study of the review of district organisations and its implications on Hong Kong." Hong Kong : University of Hong Kong, 2000. http://sunzi.lib.hku.hk/hkuto/record.jsp?B22054273.
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Cai, Yongyong, and 蔡雍咏. "Intervention service programmes for family caregivers of a relative with dementia: a systematic review." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B48422381.
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Background: With the aging of the global population, the prevalence and incidence of Alzheimer’s disease or related dementia are increasing. Most mild or moderate dementia clients are taken care of at home by informal caregivers, which leave a heavy burden to the caregivers. Researchers have found out that with good intervention services and programmes for the caregivers, their burden, emotional distress and even the care recipients’ symptoms and institutionalization rates would be improved.
Objectives: This project is to review these researches to evaluate whether the interventions are effective and/ or cost-effective and how the decision-makers could use the results for evidence-based policy.
Methods: A literature search was performed on randomized controlled trials in education, information/ support intervention programmes published from October 2005 to July 2012. Electronic databases (EBSCO, PubMed and CNKI) were searched until July 2012. The Consolidated Standards of Reporting Trials (CONSORT) checklist for reporting randomized controlled trials was used as the guideline to evaluate the quality of identified papers.
Results: 16 papers (15 studies) were included in this review and classified into three groups, as home-based, individual-based and group-based interventions. This review found that the intervention programmes had various outcomes and showed some evidence of effectiveness. Most of the papers had good quality. The home-based programmes showed cost-effectiveness in the identified studies.
Conclusion: There was some evidence that the home- and group-based interventions were effective and the home-based interventions could be cost-effective. Further studies are recommended and a meta-analysis on the studies and more researches on economic analysis are needed. A community-based long-term dementia management should be built up for better outcomes.published_or_final_version
Public Health
Master
Master of Public Health
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Kwok, Ching John, and 郭靖. "A systematic review of the impact of service line management on quality and efficiency." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B48423671.
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BACKGROUND: The healthcare landscape is changing at a pace that traditional management structures are ill equipped to handle. In response to demands for accountability and greater value, service line management (SLM), a popularized concept in the 1980s, has recently gained renewed attention as an organizational tool for improving hospital-physician relationships, coordinating care, and aligning organizational goals, resources, and strategies.
OBJECTIVES: The aim is to systematically review the literature on SLM to evaluate its effects on quality and efficiency in healthcare organizations and to identify factors that may affect success. After evaluating its impact and the potential factors affecting success, this paper will explore SLM’s generalizability and applicability in Hong Kong’s public healthcare system.
METHODS: Using key words, a systematic search of EBSCO, Medline (OvidSP), ProQuest, and PubMed databases was conducted. The reference lists of the literature were further examined to find more articles. The extracted data was evaluated for strengths, weaknesses, opportunities, and threats (SWOT analysis). This analysis was used to identify and explain the organizational and environmental factors influencing SLM.
RESULTS: The initial search yielded 1049 citations. After applying exclusion criteria and reviewing reference lists, 17 articles were identified. The review found that a variety of management structures could be use to achieve organizational objectives. Since each healthcare organization is unique, the structure must be tailored to its internal and external context. Success depends on multiple factors. The internal positive factors or strengths of SLM include enhanced care coordination, communication among staff, multidisciplinary collaboration, leadership, cost finding and planning, integration of information, and greater resource allocation to SLs. The internal negative factors or weaknesses include resistance to organizational change, lack of buy-in among key constituents, lack of internal readiness, inappropriate organizational structures, inadequate leadership skills, difficulties in identifying priority SL, disruptions due to the implementation process, and decreases in funding for non-prioritized areas. Positive external factors or opportunities include the potential for developing a market advantage, identifying improvement areas, enhancing patient safety, and improved public perception. Negative external factors or threats include funding cuts, alterations in reimbursement schemes, advancements in technology, and changes in market forces.
CONCLUSION: Despite the hopeful results and discussions presented in the reviewed articles, there is a lack of strong evidence to support implementation and to identify factors affecting success. This is largely due to the variety of ways in which SLM have been implemented and tailored to the diverse organizational and environmental factors. Despite difficulties in comparing various SLs, hospitals and health systems that fully embrace service line management are finding success. Using the service line approach may create opportunities and confer benefits, but it may also disrupt the provision of care. Thus, physicians and managers must consider the positive and negative impacts and implications of SLM before moving forward.published_or_final_version
Public Health
Master
Master of Public Health
50
Sahamkhadam, Nasrin. "Effect of In-service Training on Teachers’ Attitudes Towards Inclusion : A Systematic Literature Review." Thesis, Högskolan för lärande och kommunikation, Jönköping University, HLK, CHILD, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-49949.
Full textAbstract:
Background: Inclusive education can be of great benefit to the development of children and students with special education needs. Nonetheless, regular in-service teachers across several grade levels express their concerns over managing and educating students in need of special supports who are included in classrooms along with their peers. Inclusion-focused training has been suggested as a way to promote teachers’ positive attitudes towards the education of students with different abilities. Thus, this systematic literature review attempted to investigate the effect of in-service training on in-service teachers’ attitudes towards inclusion. Method: The search was carried out through electronic databases including ERIC, PsycINFO, Web of Science, and Google Scholar limited to studies published between 1990 and 2020. The quality assessment process was conducted utilizing CASP checklist for randomized control trials. Results: In total, 12 studies were found eligible to include in data synthesis. The quality assessment showed that most studies were of moderate quality concerning study design and generalizability of results. Nine studies reported that in-service training programs had an effect on teachers’ attitudes towards inclusion. Conclusion: This study provides an overview of the effect of in-service training on regular classroom teachers’ attitudes across grade-levels. Although the teachers’ attitudes towards inclusion appear to be changed during the intervention process, long-term effects also need to be assessed. The study indicates that system-level supports and resources in the form of in-service training are beneficial for promoting inclusive attitudes among regular classroom teachers.