Relevant bibliographies by topics / Servicescapes

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'Servicescapes'

Author: Grafiati
Published: 4 June 2021
Last updated: 30 January 2023

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Journal articles on the topic "Servicescapes"

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Sheng, Xiaojing, Penny M. Simpson, and Judy A. Siguaw. "Communities as Nested Servicescapes." Journal of Service Research 20, no. 2 (2016): 171–87. http://dx.doi.org/10.1177/1094670516681511.

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Using a long-duration service experience, this study proposed and tested a servicescape transference effects phenomenon of two nested multidimensional servicescape satisfaction constructs—labeled perceived nestscape and surroundscape satisfaction—on one another and on loyalty intentions. Both perceived servicescape satisfaction constructs positively affected loyalty intentions. The direction of effects between the two satisfaction constructs was found to emanate from satisfaction with the larger surroundscape to satisfaction with the smaller nestscape rather than the opposite direction. All di
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Nair, K. Unnikrishnan, Deepak S. Kumar, and Keyoor Purani. "How well designed is your servicescape?" Marketing Intelligence & Planning 40, no. 3 (2022): 388–407. http://dx.doi.org/10.1108/mip-04-2021-0129.

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PurposeThrough empirical research anchored in environmental psychology, the paper presents formative indicators that form an evaluation set “S.E.E.” (service environment evaluation), to simplify and systematize the measurement of visual aesthetics of servicescapes through consumers' perspective.Design/methodology/approachThe authors adopted formative index development methodology, employing a one-shot experimental design using photographic surrogates of four different servicescapes (n = 1400), and testing the index with eight noted global servicescape images.FindingsFindings reveal that visual
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Lundberg, Christine, and Kristina N. Lindström. "Sustainable Management of Popular Culture Tourism Destinations: A Critical Evaluation of the Twilight Saga Servicescapes." Sustainability 12, no. 12 (2020): 5177. http://dx.doi.org/10.3390/su12125177.

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Popular culture tourism destinations are made up of constructed realities transforming local communities into fictional servicescapes. The purpose of this study is to demonstrate how the unpacking of a key concept (servicescape), applied to destination management, can support the transition to sustainable destination development in the face of popular culture tourism. The aim is to unpack the servicescape concept by exploring how it is constructed focusing on Twilight Saga representations and production processes at four destinations. The data consists of photographs and video clips of the ser
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Beudaert, Anthony, Hélène Gorge, and Maud Herbert. "An exploration of servicescapes’ exclusion and coping strategies of consumers with “hidden” auditory disorders." Journal of Services Marketing 31, no. 4/5 (2017): 326–38. http://dx.doi.org/10.1108/jsm-06-2016-0247.

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Purpose The purpose of this study is both to explore how people with “hidden” auditory disorders experience exclusion in servicescapes and to unfold the coping strategies they set up to deal with it. Design/methodology/approach Findings from 15 semi-structured interviews and participant observations with individuals suffering from auditory disorders are presented through the paper. Findings The findings indicate that individuals with auditory disorders deploy three types of coping strategies when exposed to sensory overload in servicescapes: choosing between physical servicescapes, opting for
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Wang, Tsai, Chia Tsai, and Ta Tang. "Exploring Advertising Effectiveness of Tourist Hotels’ Marketing Images Containing Nature and Performing Arts: An Eye-Tracking Analysis." Sustainability 10, no. 9 (2018): 3038. http://dx.doi.org/10.3390/su10093038.

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The beautiful, natural environment in a tourist hotel’s marketing images can evoke relaxing and soothing emotions. However, can tourist hotels use nature as a servicescape to make their performing arts services more attractive? Based on attention restoration and servicescape theory, this study explores and compares the influence of tourist hotels’ performing arts images with nature- or built-based servicescapes on the advertising effectiveness (i.e., customer visual attention and behavioral intention). To analyze visual attention on the marketing images, this study uses eye-tracking technology
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Chronis, Athinodoros. "The Staging of Contested Servicescapes." Journal of Service Research 22, no. 4 (2019): 456–73. http://dx.doi.org/10.1177/1094670519842336.

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Identifying the abundance of servicescapes whose meaning and identity can be contested by customers, and recognizing the necessity for managing these environments, this study investigates and provides theoretical understanding of the way in which service providers stage contested servicescapes. To this end, ethnographic research was conducted at the Gettysburg National Military Park as an exemplary empirical context of a servicescape that, more than a century and a half after the battle transpired, remains at the center of intense controversies. Analytical attention was focused on the performa
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Bujisic, Milos, Vanja Bogicevic, Wan Yang, Cihan Cobanoglu, and Anil Bilgihan. "“Hobson’s choice” servicescape: consumer anxiety and enjoyment." Journal of Consumer Marketing 34, no. 7 (2017): 577–90. http://dx.doi.org/10.1108/jcm-04-2016-1776.

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Purpose A Hobson’s choice is a free choice in which only one option is offered. The aim of this study is to examine dimensions of “Hobson’s choice” servicescape and their effect on affective responses and to understand how affective responses drive consumer decisions in “true choice” and “Hobson’s choice” servicescapes. Design/methodology/approach Two studies have been conducted. The first study used mixed methods approach (focus groups and online survey) to examine dimensions of “Hobson’s choice” servicescape. The second study used a scenario-based experimental design to compare the effect of
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Pasaribu, Pasaribu, Trisna Putra, and Yuke Permata Lisna. "WHAT SERVICESCAPES SHOULD BE PRIORITIZED IN THE HOSPITALITY CENTER, UNIVERSITAS NEGERI PADANG?" Journal of Business on Hospitality and Tourism 4, no. 2 (2018): 179. http://dx.doi.org/10.22334/jbhost.v4i2.121.

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The Hospitality Center is one of the business incubators managed by the Faculty of Tourism and Hospitality of the UNP. Currently, the Hospitality Center provides lodging services and will be equipped with other supporting facilities. Consumers who become the market share of this accommodation are University guests, trainees, students and employees, especially those in Padang State University. As one of the business incubators since UNP changed its status to a Public Service Agency, this unit is expected to be one of the pioneers of income generating which can contribute significantly to the in
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Kumar, Deepak S., Keyoor Purani, and Shyam A. Viswanathan. "The indirect experience of nature: biomorphic design forms in servicescapes." Journal of Services Marketing 34, no. 6 (2020): 847–67. http://dx.doi.org/10.1108/jsm-10-2019-0418.

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Purpose This paper aims to introduce the concept of biomorphism (i.e. indirect experience of nature) in servicescape designs and validates its impact on consumer responses. Using the stimulus-organism-response (S-O-R) framework, this study explores the relationship between biomorphic servicescape designs and the servicescape preference. Further, it explains how biomorphic designs can help users to get better connected with the servicescapes by introducing the mediating role of attention restoration and place identity (emotional and cognitive), as explained by attention restoration theory. Desi
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Karina, Marsha. "Pengaruh E-servicescape Online Marketplace Shopee pada Perceived Value dan Kepuasan Pelanggan, serta Dampaknya terhadap Loyalitas Pelanggan." Jurnal Maksipreneur: Manajemen, Koperasi, dan Entrepreneurship 9, no. 1 (2019): 103. http://dx.doi.org/10.30588/jmp.v9i1.534.

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<em>Online marketplace business competition is getting tougher, so customer loyalty is becoming an increasingly important factor for companies. Shopee is one of the increasingly popular online marketplace business in Indonesia. Customer loyalty can be rised through increasing the number of transactions and visits on the Shopee website. E-servicescapes are all elements that companies use to deliver digital services to consumers. The elements of e-servicescapes include aesthetic appeals, layout and functionality, and financial security. The level of customer satisfaction and perceived valu
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Dissertations / Theses on the topic "Servicescapes"

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Rosenqvist, Robin, and Alfred Gårdeskog. "Digitala servicescapes : En undersökning om samspelet mellan dramaturgi, storytelling, och servicescapes i en digital miljö." Thesis, Blekinge Tekniska Högskola, Institutionen för teknik och estetik, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-959.

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Denna undersökning utgår ifrån Mary Jo Bitners servicescape-modell om hur fysiska miljöegenskaper formade efter en berättelse eller tema påverkar serviceverksamheter. För att sedan implementera modellen i en digital miljö. Resultatet av att nyttja teorierna kring servicescapes på exempelvis serviceverksamheter ger besökare möjlighet att fly undan vardagen, medvetet eller omedvetet, genom en kombination av olika sinnen. I undersökningen såg vi att besökarens självmedvetenhet kunde jämföras med Mihaly Csikszentmihalyis teorier om ”flöde”, där medvetandetillståndet hos en individ blir uppslukat a
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Nyberg, Jerry, and Erik Ericson. "Virtuella servicescapes och tillit hos fastighetsmäklarbyråer." Thesis, Karlstads universitet, Handelshögskolan, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-57047.

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Brenner, Stefanie. "Servicescapes as common places Voraussetzungen, Barrieren und Instrumente des postmodernen Umfeldmanagements." München FGM-Verl, 2005. http://deposit.ddb.de/cgi-bin/dokserv?id=2654090&prov=M&dok_var=1&dok_ext=htm.

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Pareigis, Jörg. "Customer experiences of resource integration : Reframing servicescapes using scripts and practices." Doctoral thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-14436.

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It is widely acknowledged that value can be regarded as interactively formed by customers through the integration of a variety of resources. However, it is difficult to find service research that takes these concepts seriously in empirical studies. Consequently, the aim of this thesis is to present an empirically grounded understanding of how customer resource integration takes place in practice and how customers experience their resource integration. By collecting data of public transport customers through qualitative diaries, interviews, and video recordings of situated action in addition to
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Rashid-Radha, Jasmine Z. R. R. "The influence of hostel servicescapes on social interaction and service experience." Thesis, University of Surrey, 2015. http://epubs.surrey.ac.uk/809226/.

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Historically, hostels have been purposely designed to provide the kind of environment that fosters communication and interaction between guests. Hostel guests are typically provided with dormitory-type rooms, shared washrooms, a shared kitchen and communal living areas, thereby offering less privacy and more opportunity for interaction than other accommodation types. However, recent studies have highlighted that due to changes in backpacking trends, there are opposing views of how different aspects of hostel design and services contribute towards guests’ evaluation of their hostel stay. On the
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Hall, Michelle Louise. "Shop local : building a 'local' tribe through consumption experiences in servicescapes." Thesis, Queensland University of Technology, 2008. https://eprints.qut.edu.au/16640/1/Michelle_Hall_Thesis.pdf.

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The notion of community remains an important concern, for individuals, in urban planning practice, and more recently in consumer research. This thesis research explores community at the junction of these areas, through a grounded study of the consumption practices of a place based consumer tribe that exists within an inner city suburb undergoing urban renewal. The process of urban renewal is positioned as a means to revitalise under-utilised inner city areas, and broaden opportunities for city residents and visitors to experience an inner city lifestyle. It can also be seen as a standardising
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Hall, Michelle Louise. "Shop local : building a 'local' tribe through consumption experiences in servicescapes." Queensland University of Technology, 2008. http://eprints.qut.edu.au/16640/.

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The notion of community remains an important concern, for individuals, in urban planning practice, and more recently in consumer research. This thesis research explores community at the junction of these areas, through a grounded study of the consumption practices of a place based consumer tribe that exists within an inner city suburb undergoing urban renewal. The process of urban renewal is positioned as a means to revitalise under-utilised inner city areas, and broaden opportunities for city residents and visitors to experience an inner city lifestyle. It can also be seen as a standardising
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Nozu, Emiko. "Exploring service innovation capability in virtual servicescapes: An Australian higher education case." Thesis, Queensland University of Technology, 2018. https://eprints.qut.edu.au/120278/1/Emiko_Nozu_Thesis.pdf.

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The proliferation of digital technologies has seen many organisations transformed their services from physical-only to digital-only or blended. Yet, there is little knowledge about how higher education providers can best respond to the changes triggered by this inevitable digital evolution. This thesis explored this topic focused on organisational routine, innovation capability and service-environment (servicescape). The contributions are three-fold. First, there is a critical mechanism of interdependency in routine change. Second, the level of interdependency varies whether it is a radical in
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CARVALHO, JOSE LUIS FELICIO DOS SANTOS DE. "LIGHT AT SERVICESCAPES: PHENOMENOLOGY OF THE INTERACTIVE EXPERIENCE OF SERVICE ENCOUNTERS PARTICIPANTS WITH ENVIRONMENTAL LIGHTING." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2003. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=4401@1.

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COORDENAÇÃO DE APERFEIÇOAMENTO DO PESSOAL DE ENSINO SUPERIOR<br>Desenvolvido como estudo fenomenológico-hermenêutico, o trabalho que se passa a apresentar busca ampliar a compreensão acerca das experiências interativas sócio- técnicas que têm os participantes dos encontros de serviços com a iluminação ambiental oferecida pelos cenários das empresas. Para tanto, conduziu-se uma revisão bibliográfica focada na visão das lojas de serviços como construções espaciais de uma representação na qual o ambiente físico da empresa constitui o cenário de um espetáculo teatral em que a luz torna-se
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Karlsson, Hanna, and Gustaf Sjögren. "Nöjda gäster med musik! : En kvantitativ studie i hur hotellgäster påverkas av musik i hotellobbyn." Thesis, Örebro universitet, Restaurang- och hotellhögskolan, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-76841.

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Books on the topic "Servicescapes"

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F, Sherry John, ed. Servicescapes: The concept of place in contemporary markets. NTC Business Books, 1998.

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Marcusson, Leif, and Miralem Helmefalk. Utilizing Gamification in Servicescapes for Improved Consumer Engagement. IGI Global, 2020.

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Marcusson, Leif, and Miralem Helmefalk. Utilizing Gamification in Servicescapes for Improved Consumer Engagement. IGI Global, 2020.

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Utilizing Gamification in Servicescapes for Improved Consumer Engagement. IGI Global, 2020.

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Marcusson, Leif, and Miralem Helmefalk. Utilizing Gamification in Servicescapes for Improved Consumer Engagement. IGI Global, 2020.

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Jr, John F. Sherry. Servicescapes: The Concept of Place in Contemporary Markets. Ntc Business Books, 1998.

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Marcusson, Leif, and Miralem Helmefalk. Utilizing Gamification in Servicescapes for Improved Consumer Engagement. IGI Global, 2020.

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Souza, Gustavo Henrique Silva de. Administração e empreendedorismo: temas emergentes e aplicações contemporânea. Editora Amplla, 2021. http://dx.doi.org/10.51859/amplla.aet474.1121-0.

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Nos dias atuais, a administração (de empresas ou pública) tem assimilado conceitos e características de natureza empreendedora, que levam a mudanças de paradigmas dentro da própria área do conhecimento. Nesse limiar, a administração e o empreendedorismo se tornaram indissociáveis não apenas a nível acadêmico, mas na prática gerencial cotidiana. Com efeito, esse cenário chama a atenção dos pesquisadores e, cada vez mais, estudos são desenvolvidos com o foco em novas aplicações do conhecimento gerencial. É pensando nessa indissociabilidade, que este livro surge. Organizado em duas partes, o livr
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Book chapters on the topic "Servicescapes"

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Antchak, Vladimir, and Olivia Ramsbottom. "Atmospherics and servicescapes." In The Fundamentals of Event Design. Routledge, 2019. http://dx.doi.org/10.4324/9781351142083-5.

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Kumar, Deepak S., and V. U. Vinitha. "Servicescapes and E-Servicescapes Design Issues in Emerging Markets: Imperatives, Challenges and Agenda Setting." In Services Marketing Issues in Emerging Economies. Springer Singapore, 2020. http://dx.doi.org/10.1007/978-981-15-8787-0_1.

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Mutum, Dilip S. "Introduction to Service Branding and Servicescapes." In Services Marketing Cases in Emerging Markets. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-32970-3_7.

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Alonso, Marta. "State-Led Urbanity: Reexamining Modern Movement Servicescapes." In Urban and Regional Planning and Development. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-31776-8_17.

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Pérez, Myra. "Do Satisfaction Claims Affect Consumers’ Responses in Servicescapes?" In New Meanings for Marketing in a New Millennium. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11927-4_96.

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Brennan, Linda, Wayne Binney, and John Hall. "Internal Social Marketing, Servicescapes and Sustainability: A Behavioural Infrastructure Approach." In Applying Quality of Life Research. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-19869-9_5.

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Buxton, Louise, and Eleni Michopoulou. "Value Co-Creation and Co-Destruction: Considerations of Spa Servicescapes." In Revisiting Value Co-creation and Co-destruction in Tourism. Routledge, 2021. http://dx.doi.org/10.4324/9781003245537-6.

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Kaminakis, Kostas, Spiros Gounaris, and Achilleas Boukis. "Highlighting the Role of Servicescapes and Organizational Climate on Employees’ Performance." In Marketing Dynamism & Sustainability: Things Change, Things Stay the Same… Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-10912-1_239.

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Pérez-Rivera, Myra Mabel. "Managing Information In Servicescapes To Affect Consumers’ Emotions And Purchase Intention." In Proceedings of the 2000 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-11885-7_20.

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Perez-Rivera, Myra Mabel. "Capitalizing on Simulated Word of Mouth in Servicescapes: An Exploratory Study." In Proceedings of the 1998 Academy of Marketing Science (AMS) Annual Conference. Springer International Publishing, 2015. http://dx.doi.org/10.1007/978-3-319-13084-2_83.

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Conference papers on the topic "Servicescapes"

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Lin Mu, Hua Rui Cao, Qiuying Zheng, and Haiying Cao. "How e-servicescapes influnce consumers' purchase intentions." In 2011 2nd International Conference on Artificial Intelligence, Management Science and Electronic Commerce (AIMSEC). IEEE, 2011. http://dx.doi.org/10.1109/aimsec.2011.6010956.

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Lee, Kyongsill, Kyung-won Chung, and Ki-Young Nam. "The role of servicescapes as touchpoints for different service settings." In 2013 IEEE Tsinghua International Design Management Symposium (TIDMS). IEEE, 2013. http://dx.doi.org/10.1109/tidms.2013.6981253.

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Lai, Kim Piew. "Conceptualising And Measuring Public Hospital Servicescape." In IEBMC 2017 – 8th International Economics and Business Management Conference. Cognitive-Crcs, 2018. http://dx.doi.org/10.15405/epsbs.2018.07.02.78.

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Allmér, Hans. "Digital Wellness Services’ Servicescape for Young Elderly." In 31st Bled eConference: Digital Transformation – From Connecting Things to Transforming Our Lives, June 17 – 20, 2018, Bled, Slovenia. Univerzitetna založba Univerze v Mariboru / University of Maribor Press, 2018. http://dx.doi.org/10.18690/978-961-286-170-4.10.

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Silva, Jassen R. da, Horrana da S. Andreoli, Niara C. Kunrath, and Lisiane P. Lima. "EXPLORANDO O SERVICESCAPE COMO MEIO DE ENTENDER A EXPERIÊNCIA DO SERVIÇO EM UMA UPA NO LITORAL NORTE GAÚCHO." In XVIII ENCONTRO NACIONAL DE TECNOLOGIA DO AMBIENTE CONSTRUÍDO. UFRGS, 2020. http://dx.doi.org/10.46421/entac.v18i.1246.

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Estudos sobre o ambiente construído na área da saúde são de grande importância, devido à influência que o mesmo tem no desempenho dos serviços prestados. Neste trabalho utiliza-se o termo servicescape como um meio de relacionar o ambiente físico com os serviços prestados, considerando diversos recursos ambientais (configuração, forma, luz, nível de ruído, equipamentos etc.). Com isso, o objetivo deste estudo é o entendimento da influência do servicescape em serviços de saúde a partir da percepção dos usuários. Trata-se de uma pesquisa exploratória, cuja unidade de análise é uma UPA, de porte I
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Putradana, Bayu. "Promotion and Servicescape Optimization in UD. Tjandra – Cinere." In 23rd Asian Forum of Business Education(AFBE 2019). Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200606.046.

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Pongwat, Arunotai. "Exploring Travel Social Media: A Case of Cannabis Museum Servicescape." In 2020 Joint International Conference on Digital Arts, Media and Technology with ECTI Northern Section Conference on Electrical, Electronics, Computer and Telecommunications Engineering (ECTI DAMT & NCON). IEEE, 2020. http://dx.doi.org/10.1109/ectidamtncon48261.2020.9090758.

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Marso, Rafiq Idris, and Lydia Ari Widyarini. "Influence of the Upscale Café Servicescape on Satisfaction and Loyalty Intention." In Proceedings of the 17 th International Symposium on Management (INSYMA 2020). Atlantis Press, 2020. http://dx.doi.org/10.2991/aebmr.k.200127.064.

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Pasaribu, Pasaribu, Waryono Waryono, and Ronaldi Saputra. "Measurement of Visitor's Satisfaction through Importance Performance Analysis (IPA) Method About Servicescape." In International Conference on Tourism, Gastronomy, and Tourist Destination (ICTGTD 2016). Atlantis Press, 2017. http://dx.doi.org/10.2991/ictgtd-16.2017.47.

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Thorwarth, Michael, Amr Arisha, and Paul Harper. "Simulation model to investigate flexible workload management for healthcare and servicescape environment." In 2009 Winter Simulation Conference - (WSC 2009). IEEE, 2009. http://dx.doi.org/10.1109/wsc.2009.5429210.

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