Relevant bibliographies by topics / Visitors' guides

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'Visitors' guides'

Author: Grafiati
Published: 4 June 2021
Last updated: 27 January 2023

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Journal articles on the topic "Visitors' guides"

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Rutkauskaitė, Milda. "Integration of Handheld Guides in Museums: The Case of Lithuania’s Art Museums." Art History & Criticism 15, no. 1 (2019): 71–82. http://dx.doi.org/10.2478/mik-2019-0005.

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Summary The most common technological device found in organisations of cultural heritage is a handheld guide. This device can simultaneously perform several functions, and its integration in permanent expositions has significance both for the operation of organisations of cultural heritage and experience of visitors when they visit a museum or a gallery. It should be noted that art museums and galleries encounter a task to present often static and difficult to understand at first sight works of art in an interesting fashion. Therefore, in this study, the main functions of a handheld guide as a technological device as well as its benefits, problems, and application in art museums are analysed. In the first part of the study, various functions of handheld guides, their importance, the meaning produced for the organisation of cultural heritage, and experience of a visitor are analysed based on scientific literature. Problems of integration of handheld guides and strategic steps that should be taken to ensure a successful integration process are reviewed. In the second part, four cases of Lithuanian art museums are presented. All museums that participated in the survey were analysed by collecting observational data, communicating with the managers of the organisations, and analysing the experience of museum visitors using the handheld guide. Scientific literature presented in the article substantiates the importance of handheld guides in museums and possible problems of integration of such devices. The study conducted in Lithuanian art museums reveals the fact that handheld guides are significant devices that help improve the experience of a museum visitor, but it is also observed that handheld guides have not yet become an integral part of a visit to a Lithuanian art museum.
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Željka Miklošević, Željka. "Fostering inclusion in art museums through mobile digital content." Muzeológia a kultúrne dedičstvo 9, no. 4 (2021): 5–19. http://dx.doi.org/10.46284/mkd.2021.9.4.1.

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This paper deals with digitally mediated museum experiences of novice visitors at the Kunsthistorisches Museum in Vienna and discusses them in the context of museum inclusion. Research participants included families with young children and members of minority communities in Vienna whose visit was facilitated by two app-based guided tours developed for children. The research goal was to explore the impact of the mobile guide’s digital content and modes of communication on the visitors’ interaction with the guide, with the museum space and objects, and with family members. The families’ interactions were observed, recorded and analyzed. The results suggest that carefully considered and created content on mobile guides has the potential to provide novice family visitors with experiences that support their independence and active engagement, create opportunities for mutual facilitation, and support their different identities, all of which have been considered as conducive to inclusion.
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Chiang, Wen-Wei, Feng-Hsien Tu, and Chia-Ju Liu. "THE ROLE OF COGNITIVE SCRIPTS IN THE ORGANIZATION OF CAMPUS TOURS." Journal of Baltic Science Education 13, no. 1 (2014): 32–45. http://dx.doi.org/10.33225/jbse/14.13.33.

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The aim of off-campus educational activity guides are to expand the knowledge of participants; however, visitors often rate tours according to the quality of their experience, rather than by what they have learned. Thus, ensuring that visitors are engaged requires that tour guides be able to identify the needs and expectations of visitors. This study sought to contextualize campus tours using four dramaturgical elements: “Actors” (tour guides), "audience” (visitors); “setting” (campus); “performance” (the tour). Dramaturgy and cognitive scripts were combined to form the research basis of this study. Free association models were employed to rank the sites subjects most wish to visit and service blueprints were used to illustrate how campus tour services should be organized and delivered. This study provides a comprehensive analysis of the processes used to decipher complex service encounters as well as concrete examples of their application. Key words: cognitive script, field trip, informal education, theatre, tour guide, visitors
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Burns, Georgette Leah, Laufey Haraldsdóttir, and Guðrún Þóra Gunnarsdóttir. "Interpretation in Ásbyrgi: Communicating with National Park Visitors in Iceland." Sustainability 13, no. 22 (2021): 12592. http://dx.doi.org/10.3390/su132212592.

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Iceland has experienced rapid increases in tourism in recent years. This growth earns economic applause, but can come at considerable environmental cost. As Iceland’s unique environment is a drawcard for many tourists, careful management of destinations to ensure a sustainable environment is critical. The Icelandic Government is aware of the need for effective destination management and planning to ensure a sustainable future for tourism development, and the need to couple this with visitor compliance. It is a development that cannot be divorced from the need for environmental sustainability, and responsibility for this lies with all tourism stakeholders. One management tool to assist with such responsibility and compliance in tourism is interpretation: creating and delivering messages to visitors that enhance not only their satisfaction with an experience but also their understanding of it. This paper is based on an evaluation of visitors’ experiences and managers’ perceptions, as is necessary to ensure visitor satisfaction, while determining how best to maintain a sustainable environment. By observing and interviewing visitors, guides, rangers, and managers at Ásbyrgi in the northernmost part of Vatnajökull National Park, Iceland, we were able to discover what sort of information park visitors want to receive, what park managers want to convey, and the preferred way to deliver that information. Overall, most visitors and guides were satisfied with the interpretation in Ásbyrgi and preferred information provided verbally by guides or rangers over other types, such as on signs or in electronic format. Visitors want information about the unique geology and cultural history, as well as directional instructions for hiking trails. Managers want to create an accessible space in which visitors comply with instructions about safety and environmental sustainability. These findings can assist tourism management in Ásbyrgi, and other nature-based destinations, particularly in terms of sustainability of the natural environment.
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Anđelković, Željko, Sanja Kovačić, Marija Bratić, et al. "Museum Tour Guide Performance: A Visitor Perspective." Sustainability 14, no. 16 (2022): 10269. http://dx.doi.org/10.3390/su141610269.

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Tour guide performance has been a hotly debated academic topic, owing to the critical role they play in facilitating a variety of tourist experiences. Similarly, museum tour guides are the initial point of contact for tourists and have a substantial impact on the total visitor experience, but their performance is far less investigated. Visitors’ satisfaction and behavior intentions are inextricably linked to museum guide performances in this case. The purpose of this research was to implement and test a well-established scale for assessing tour guide performance in the museum context. Moreover, the aim was also to single out and discuss museum guide types based on their performances. The research was conducted during May and June 2021 on a sample of 255 visitors from five museums in Serbia. The data were processed by SPSS, R and RStudio. The results indicate the existence of five museum guide types: Classic Professional, Agile Empath, Operational Erudite, Trustworthy Caretaker, and Passionate Socializer. The study explores sociodemographic differences in visitors’ evaluations of tour guide performances and gives theoretical and managerial implication for each museum guide type.
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Saputra, Ginanjar Wira, Kurniawati Kurniawati, and Tiyana Eka Putri. "Pengaruh kualitas pelayanan pemandu museum terhadap kepuasan pengunjung di Museum Geologi Bandung." Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan 4, no. 11 (2022): 5323–31. http://dx.doi.org/10.32670/fairvalue.v4i11.1820.

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This study aims to examine the effect of the service quality of the museum guides on visitor satisfaction at the Bandung geological museum. The method used is descriptive method with a quantitative approach, while the data collection technique is carried out by distributing questionnaires to a number of museum visitor, literature study, observation, and interviews. The results indicate that Quality of Service Guides affects significantly on visitor satisfaction. it is proven that there is a positive and significant relationship between variable X (Service Quality) and variable Y (Visitor Satisfaction). Meanwhile, based on the coefficient of determination, it is known that the achievement of the ability of variable X has an effect on variable Y, namely 56.40%, while the rest is influenced by other variables not examined in this study. Based on the research results, it can be stated that the variable quality of museum guide service and visitor satisfaction variables are good. Some suggestions that the researchers convey are to cultivate 5S smiles, greetings, greetings, courtesy and courtesy, so that visitors to the geology museum feel satisfied and comfortable getting services from guides at the Bandung Geological Museum.
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DEMIROVIĆ BAJRAMI, Dunja, Tatiana N. TRETIAKOVA, Yulia A. SYROMIATNIKOVA, Marko D. PETROVIĆ, and Milan M. RADOVANOVIĆ. "TOUR GUIDE'S COMPETENCIES AS PREDICTORS OF TOURISTS' SUSTAINABLE BEHAVIOR – EVIDENCE FROM NATIONAL PARKS." GeoJournal of Tourism and Geosites 32, no. 4 (2020): 1277–82. http://dx.doi.org/10.30892/gtg.32413-569.

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The aim of the study was to identify which tour guide's competencies can be predictors of environmentally sustainable behavior of visitors of national parks. Authors gathered answers through questionnaires from 305 visitors of two national parks located in Serbia. The results showed that guide's knowledge and telling stories in an engaging and interesting way were predictors for almost all learning outcomes. Also, guides who are energetic and show that they enjoy doing their job, can arouse visitors' interest in the presented topic, create pleasant memories and serve as a role model for sustainable behavior after the tour ends.
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Ichihara, Kaito, Tadahiro Hasegawa, Shin’ichi Yuta, Hirohisa Ichikawa, and Yoshihide Naruse. "Waypoint-Based Human-Tracking Navigation for Museum Guide Robot." Journal of Robotics and Mechatronics 34, no. 5 (2022): 1192–204. http://dx.doi.org/10.20965/jrm.2022.p1192.

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A visitor-following method that guides visitors as they move around was successfully developed without changing the structure of the waypoint navigation system. We previously developed a guidance robot, “EM-Ro,” to provide guidance services at the ECO35 Muffler Museum, and used the waypoint navigation system to implement a visitor-escort method along a predetermined route. With this visitor-following method, EM-Ro was able to follow a target visitor along visitor-derived waypoints, which were estimated using 2D LiDAR. Thus, the proposed navigation system for the guidance robot provides both visitor-escort and visitor-following guidance services. Using the same waypoint navigation system, it was possible to seamlessly switch between visitor-escort and visitor-following guidance. Switching between prepared or visitor-derived waypoints can make a visitor choose the preferred guidance method. Visitors can switch the guidance method anytime by providing EM-Ro requests from the remote controller. In addition, a guest redetecting method was developed when EM-Ro lost guests. The experimental results at the Muffler Museum showed that both visitor-escort and visitor-following driving by the EM-Ro were successfully demonstrated while guiding guests in the facility.
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Lück, Michael, and Brooke A. Porter. "Tour guide training for hospitable nature-based tour experiences." Hospitality Insights 2, no. 2 (2018): 11–12. http://dx.doi.org/10.24135/hi.v2i2.39.

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The term ‘hospitality’ has long been linked to accommodation providers and eateries, but the wider range of hospitality, and hospitable experiences, has received little attention from academics and practitioners alike. Although tourism and hospitality are undeniably linked, Lynch [1] notes that “in tourism, there is a curious neglect of welcome given its associations with the idea of universal hospitality” (p. 174). To this end, we argue that hospitality goes well beyond food and accommodation alone, and includes any host-tourist interactions, such as those between guides and tour participants.
 Participants aboard nature-based marine tours are expecting to learn [2]. However, the guide's ability to 'connect' with their audience and provide quality learning experiences is not part of an industry standard. As a result, the expertise and personality of guides varies, as do their duties and their levels of training. Learning is a critical component of nature-based tours, thus placing significant responsibility on the guide in the creation of a hospitable experience. For nature-based wildlife tour operators in New Zealand (and globally), in many cases guide training efforts are a choice left up to the operators. While individual operators' needs may vary, previous hospitality research suggests that beyond fulfilling visitor expectations, appropriate training not only benefits guests, but also increases workplace satisfaction [3]. This paper discusses the need for guide training in increasing the hospitable experience aboard nature-based wildlife tours.
 Through data captured in self-administered visitor surveys, we explored over 400 participants' perceptions of guide abilities related to a hospitable, or pleasant, experience [4]. Tour participants on swim-with wild dolphins tours were asked to rate the importance of items related to their on-tour experience. All items were rated on a five-point scale. Over 93% of the respondents thought that having a knowledgeable and helpful boat crew was important, and more specifically over 90% felt having a knowledgeable guide on board was important. Likewise, the majority of participants identified the importance of learning about various subjects, such as the natural environment (69%) and threats to marine life (66%) – a responsibility that falls to the guides and crew. Being able to understand the safety rules was of near comparable importance to the learning experience desires (86%), as was the cleanliness of the vessel (85%). Our findings demonstrated that in order to create a hospitable experience, marine tour guides must fulfil dual roles as crew and naturalists. The high values placed on educational and safety information emphasise the critical role of knowledgeable guides/crew aboard nature-based tours. While it is apparent that many guides take pride in their work, with many furthering their knowledge during their personal time, the findings from our study highlight the importance of the guide's role in the overall visitor experience.
 While some tour components, such as the safety messages, are matters of legal compliance (and clearly were of high importance to participants as well), other components such as fulfilling the educational desires of visitors should be carefully considered by operators. Our findings show that visitors place a high importance on tour components that are directly related to a guide's performance, personality and abilities. Options for operators include requiring a minimum qualification for guides (e.g., a bachelor's degree in a related field) and/or an investment in continuing and specialised education. In conclusion, guide training on the natural environment and conservation as well as vessel/marine safety is essential. More specifically, this means that operators stand to benefit from guide training that reaches beyond the factual information and includes interpretation techniques. This may seem like a large investment for operators; however, the findings from this research indicate that visitor satisfaction is dependent upon this investment. The role of guides aboard nature-based wildlife tours is central to the overall hospitable experience.
 The original research on which this article was based can be accessed here: https://doi.org/10.1080/14724049.2017.1353609
 Corresponding author
 Brooke Porter can be contacted at: bporter@aut.ac.nz
 References 
 (1) Lynch, P. Mundane Welcome: Hospitality as Life Politics. Annals of Tourism Research 2017, 64, 174–184. http://dx.doi.org/10.1016/j.annals.2017.04.001
 (2) Lück, M. Education on Marine Mammal Tours – but What Do Tourists Want to Learn? Ocean & Coastal Management 2015, 103, 25–33. http://dx.doi.org/10.1016/j.ocecoaman.2014.11.002
 (3) Poulston, J. Hospitality Workplace Problems and Poor Training: A Close Relationship. International Journal of Contemporary Hospitality Management 2008, 20(4), 412–427.
 (4) Lück, M.; Porter, B.A. Experiences on Swim-With-Dolphins Tours: An Importance–Performance Analysis of Dolphin Tour Participants in Kaikoura, New Zealand. Journal of Ecotourism 2017, 1–17. https://doi.org/10.1080/14724049.2017.1353609
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Martin, Thérèse. "Des enfants-médiateurs et leur perception des objets et des personnages historiques d’un musée d’histoire au Québec." Canadian Review of Art Education: Research and Issues / Revue canadienne de recherches et enjeux en éducation artistique 43, no. 1 (2016): 58. http://dx.doi.org/10.26443/crae.v43i1.17.

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Abstract: In our previous research (Martin, 2011), we studied the experiences of children (age 7 to 11) visiting science museums. We now shift our focus to history museums. This exploratory research dealing with a small group of “child-guides” aims to showcase the relationships between these children and exhibited museum objects and historical people. The collected words spoken by the children when presenting the exhibition (or in their “guide” role) will enable us to report the various exhibit approaches used by the Musée des Ursulines de Québec.KEYWORDS: Museum of History and Civilisation; child visitors; visit experience; presentation, understanding of heritage.KEYWORDS:Museum of History and Civilisation; child visitors; visit experience; presentation, understanding of heritageRésumé: Dans nos recherches précédentes (Martin, 2011), nous nous étions intéressés à l'expérience de visite des enfants (de 7 à 11 ans) dans les musées de sciences. À présent, nous portons notre intérêt à l’expérience de visite dans les musées d'histoire. Cette recherche exploratoire portant sur un petit groupe d'enfants-« guides » vise à mettre en évidence les relations établies par des enfants avec les objets du musée et les personnages historiques exposés. Les paroles des enfants ainsi recueillies lors de leur présentation de l'exposition (ou dans leur rôle de « guide ») nous permettront de rendre compte des différents modes d’approches de l'exposition du Musée des Ursulines à Québec.MOTS CLES: Musée d'histoire et de civilization; visiteurs-enfants; expérience de visite; interpretation; médiation du patrimoineMOTS CLES: Musée d'histoire et de civilization; visiteurs-enfants; expérience de visite; interpretation; médiation du patrimoine
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Dissertations / Theses on the topic "Visitors' guides"

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Wagner, Jens. "Guides of the Falu Mine : Perceptions of Differences and Similarities onDomestic and International Visitors." Thesis, Högskolan Dalarna, Turismvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:du-11688.

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Industrial heritage tourism has been in focus for many academic studies and tourism is an alternative developmental tool for mines and contributes to their economic success. This thesis is about the Falu Mine in Dalarna, Sweden, which has World Heritage status since 2001 and is one of the biggest attractions in the region. Its history and cultural importance are reasons for the importance of preserving the heritage. The Falu Mine is under the management of the Great Copper Mountain Trust and one of their ambitions is to ensure the continuous popularity among domestic and international visitors. In order to gain a better understanding of the visitors and to find strategies to improve performance, a visitor survey has been conducted in the summer of 2011. It is the authors believe that the guides of the Falu Mine have the best available insight and that their perceptions help to add to the understanding about the visitors. Therefore, this thesis aims to explore the perceptions of the guides about their visitors, to investigate how the perceptions correspond to the statistical results and to study if there are any differences between domestic and international visitors. The mixed methods approach will increase the depth and accuracy of the results, by linking qualitative with quantitative data. The results show that differences between domestic and international visitors exist, both proven by interviews with the guides and the visitor survey. These differences occur in the factors, such as level of education of the visitors, group size and number of children in the group, knowledge of the visitors prior to and after the visit, sources of information and the fulfillment of the visitor expectations. The perceptions emphasize how these differences impact the guided tours. The guides of the Falu Mine have to be aware of those differences in order to adjust the tour accordingly, as well as the management of the Falu Mine can use this knowledge in order to identify strategies for improving performance.
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Wang, Xiaoyang. "Chinese professional tour guides' perceptions of roles and the challenges to fulfill their roles on tour guiding Chinese visitors in Southern California." Thesis, California State University, Long Beach, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1523198.

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<p> The purpose of this grounded theory study was to discover the roles and challenges perceived by Chinese professional tour guides who guide Chinese visitors in Southern California. Using semi-structured interviews, this study shares the insightful guiding experiences that have revealed the working condition of Chinese professional tour guides in the United States is not promising. </p><p> Ten Chinese professional tour guides from varied backgrounds and experience levels were interviewed for this study. These guides shared their perceptions of roles, challenges, how they get into this profession, and ideas of the future development of Chinese in-bound tourism to the United States.</p><p> Based upon the recommendations from the guides, the researcher created a Market Supervision and Control System to address the various problems discovered from this study. And future studies could be finding practical methods to solve those problems, and other countries' tour guides' perception of roles and challenges for working in foreign countries.</p>
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Sbarra, Wendy M. "New Ways of Seeing: Examining Musuem Accessibility for Visitors with Vision Impairments." Digital Archive @ GSU, 2012. http://digitalarchive.gsu.edu/art_design_theses/121.

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While I have always loved to go to the art museum I have often found it difficult to convince friends and family to go with me. It seems to be a particularly daunting task for visitors with disabilities and specifically those with vision impairments. This study surveys the accessibility of the programming for visitors with visual impairments at 25 art museums in the United States of America and how they communicate that information to potential visitors. It highlights museums that go beyond what is required by the Americans with Disabilities Act and create programming that is enjoyable for all. This study will be a reference to create a more enjoyable experience for all.
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Eghbal-Azar, Kira [Verfasser], Thomas [Gutachter] Widlok, Klaus [Gutachter] Schneider, and Stephan [Gutachter] Schwan. "Affordances, Appropriation and Experience in Museum Exhibitions: Visitors‘ (Eye) Movement Patterns and the Influence of Digital Guides / Kira Eghbal-Azar ; Gutachter: Thomas Widlok, Klaus Schneider, Stephan Schwan." Köln : Universitäts- und Stadtbibliothek Köln, 2017. http://d-nb.info/1135724415/34.

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Mony, Rachel Sheal Preethi. "An exploratory study of docents as a channel for institutional messages at free-choice conservation education settings." Columbus, Ohio : Ohio State University, 2007. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1186780088.

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Templeton, Cheryl A. "Museum Visitor Engagement Through Resonant, Rich and Interactive Experiences." Research Showcase @ CMU, 2011. http://repository.cmu.edu/theses/16.

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Museums are vast resources, but much of their information is inaccessible to visitors. Typical labels for artifacts provide few details, making it difficult for non-expert visitors to learn about an artifact, and to find its relevance to other artifacts or to themselves. Although museums have developed interpretive aids such as brochures and audio guides, these are limited and do not offer visitors the possibility to explore artifacts both broadly and deeply as they go through an exhibition. Visitors often have questions that go unanswered or pass through an exhibition without being engaged. As visitors all have their own personal interests and preferences, it would be difficult to offer a usable version of any current interpretive aid that includes all of the information, stories, and related content that each visitor would like. Personal mobile devices provide a platform for interactivity and access to an unlimited amount of information, presentation of rich media, and flexibility for customized experiences both inside the museum and beyond. To bridge the gap between museum collection information and visitor engagement, I propose a framework for increasing engagement through resonant, rich, and interactive experiences mediated by a personal mobile guide, and present a case study and functional prototype mobile guide for the Hall of Architecture at the Carnegie Museum of Art.
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Keilman, Thomas. "Experiencing Science in Action: The Use of Exhibition Techniques in Guided Tours to a Scientific Laboratory." Thesis, Högskolan Dalarna, Vetenskapskommunikation, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:du-1160.

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The current paper presents a study conducted at CERN, Switzerland, to investigate visitors' and tour guides' use and appreciation of existing panels at visit itinerary points. The results were used to develop a set of recommendations for constructing optimal panels to assist the guides' explanation.
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Othman, Mohd Kamal. "Measuring visitors' experiences with mobile guide technology in cultural spaces." Thesis, University of York, 2012. http://etheses.whiterose.ac.uk/4067/.

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The use of mobile technologies such as multimedia guides has now become very common in cultural spaces such as museums. However, there is still a lack of understanding about how visitors interact with such devices and simultaneously with the exhibits. Generally, research has investigated different types of informal learning within cultural spaces, both with and without mobile technologies, particularly the use of free-choice and guided tours. The programme of research presented developed a scale to measure visitors’ experience in museums (the Museum Experience Scale, MES), a parallel scale to measure visitors’ experience in historic churches (the Church Experience Scale, CES) and a scale to measure visitors’ experience with audio and multimedia guides in cultural spaces (the Multimedia Guide Scale, MMGS). Study 1 established the appropriate methodology for the subsequent studies. A virtual museum was developed with two types of tour: Free Choice (FC) and Guided Tour (GT). Participants undertook a tour and answered a questionnaire about their experience. The study did not elicit any significant differences in visitor experience in the two different tour designs, but paved the way for the subsequent studies. Study 2 developed the MES and the MMGS using standard psychometric principles based on 255 responses to an online questionnaire. Respondents answered questions about a recent experience of visiting a cultural space, with or without a multimedia guide. Four components were identified for the MES: Engagement, Knowledge/Learning, Meaningful Experiences, and Emotional Connection while three components were identified for the MMGS: General Usability, Learnability and Control, and Quality of Interaction. Study 3 piloted the methodology for evaluating the use of multimedia guides in cultural spaces. Sixteen participants used a multimedia guide on an iPhone to view an exhibition set up in the laboratory and then completed the MMGS. This study successfully established the methodology and showed a significant effect of different types of guides (FC and GT) on the four MES factors. Study 4 developed the CES by asking 272 visitors at three historic churches in York to respond to questions immediately after their visit. The resulting scale has 5 components: Emotional Connection and Spiritual Experiences; Knowledge and Learning; Enjoyment, Intellectual Stimulation and Curiosity; Immersion; and Information overload. In a final study, the CES and MMGS were used to measure visitors’ experience at a historic church, Holy Trinity Church in Stratford-upon-Avon. 59 visitors in total participated, 40 using an iPhone multimedia guide (21 FC and 19 GT) and a control group (CG) of 19 visitors without a guide. The findings showed a number of differences between the three groups on the CES and the MMGS. The results showed that introducing a smartphone guide in a historic church has interesting effects, both positive and possibly negative on visitor experience, particularly on the following aspects: time spent in the church; amount of knowledge gained; engagement with the church as well as with the smartphone guide; emotional and spiritual experience; and enjoyment and intellectual stimulation. In conclusion, three scales were developed were used to measure different aspect of visitors’ experience and were used in the realistic setting of a historic church. These scales make a contribution to the empirical evaluation of visitor experience of cultural spaces in general (with two different scales developed, one for museums and one for historic churches) and the use of audio and multimedia guides in cultural spaces.
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Paes, Gustavo Nascimento. "Visitas Teatralizadas em museus: novos meandros para a comunicação museológica." Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/103/103131/tde-18102016-155524/.

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Este trabalho apresenta uma discussão sobre comunicação museológica e de que maneira as instituições trabalham a relação entre museu, público e exposição. Considera-se que a comunicação só se estabelece efetivamente quando sua forma e seu conteúdo mediam, simultaneamente, emoção e informação. Assim, a inserção de \"visitas teatralizadas\" em instituições museológicas pode oferecer o conhecimento não só pela informação em si, mas um conhecimento que, segundo Scheiner (2003), parte da informação transformada pela emoção, podendo então ser vivenciada. Do mesmo modo, o museu precisa dominar outras formas de linguagem, outros sistemas de comunicação que não sejam os habituais. A dissertação estuda e promove a compreensão sobre novas formas de estabelecer um diálogo, neste caso, via \"visitas teatralizadas\".<br>This paper presents a discussion on museological communication and how the institutions work the relationship among museum, public and exhibition. It is consider that communication is only established effectively when its form and its content mediates simultaneously emotion and information. Thus, the inclusion of \"guided visits with theater\" in museological institutions can provide knowledge not only for the information itself, but knowledge which, according to Scheiner (2003), part of the information transformed by the emotion and can then be experienced. Similarly, the museum must dominate other forms of language, other communication systems that are not usual. The dissertation studies and promotes the understanding of new ways to establish a dialogue, in this case via \"guided visits with theater\".
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Tellinger, Frida. "Customer-Perceived Value of Mobile Multi-Media Guides for Visitor-Centered Organizations." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69921.

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The field of technological subscription-based services are growing, and more organizations are using this strategy to provide their customers with products and services. Even though the market is growing the theories concerning the perceived value of their customers are not. The perception of value is an important part of a company’s strategy and the need for validated aspects concerning this is important to formulate. Customer-perceived value is a complex area and the gap in the theoretical understanding of this in the technological subscription-based products and services needs to be filled. The aim of this research is to explore this field and to gain a better understanding of what situational factors of the perceived value is. The situation studied in this research lies within the visitor-centered organizations perception of value of subscription-based multi-media guides. After an extensive literature review in this area data has been collected through eight semi-structured interviews. This has resulted in the findings of factors that affect both the beneficial and costly domains of the customer-perceived value. It was also clear that the situation plays a big role in the perceived value. The factors that was mentioned most of the respondents were seen as the most influential and these has been presented in a list in the end of the study. The results can be used as a base for future studies to gain a deeper insight in the area and also to conduct more studies to see if different situations have a bigger affect. The results can also be used as a guideline for practitioners within the field as they develop their products and services to increase value for their customers.<br>Företag som erbjuder tekniska prenumerationsbaserade lösningar blir fler, och allt fler företag använder sig av denna strategi för att förse sina kunder med produkter och tjänster. Även fast denna marknad växer saknas fortfarande teorier som rör området kring vad deras kunder har för upplevt kundvärde. Upplevt kundvärde är en viktig del av ett företags strategi och behovet av validerade teorier kring vilka aspekter som påverkar detta är viktiga att formulera. Upplevt kundvärde är ett komplext område och gapet i den teoretiska förståelsen kring detta inom området som erbjuder tekniska prenumerationsbaserade produkter och tjänster behöver fyllas. Syftet med denna rapport är att undersöka detta område för att få en bättre förståelse för vilka de situationsbaserade faktorer som påverkar det kundupplevda värdet är. Situationen som har studerats i denna rapport ligger i besöksorienterade organisationers upplevda värde av prenumerationsbaserade multi-mediaguider. Efter en omfattande litteraturstudie inom detta område har data samlats in med hjälp av åtta semi-strukturerade intervjuer. Tack vare det insamlade materialet har denna studie resulterat i en lista på faktorer som påverkar både de fördelaktiga samt kostsamma domänerna av det upplevda kundvärdet. Det var även tydligt att situationen spelar en stor roll i det upplevda kundvärdet. De faktorer som nämndes mest av respondenterna har ansetts haft störst påverkan och det är dessa som presenteras i en lista i slutet av rapporten. Resultatet kan användas som bas för fortsatta studier för att fördjupa sig inom området samt för att genomföra fler studier för att se om olika situationer har mer inverkan. Resultatet kan även användas som en riktlinje för de som praktiserar inom fältet när de utvecklar sina produkter och tjänster för att höja värdet för sina kunder.
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Books on the topic "Visitors' guides"

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1938-, Gisserot Jean-Paul, and Moyon Angela, eds. Gisserot's visitors handbook to Paris. J.-P. Gisserot, 2000.

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Meiguo sheng huo yu li cai da quan. Qi Mingyuan, 1999.

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Baldwin, Shauna Singh. A foreign visitor's survival guideto America. John Muir Publications, 1992.

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M, Levine Marilyn, ed. A foreign visitor's survival guide to America. John Muir Publications, 1992.

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Pond, Kathleen Lingle. Welcoming visitors to your community: Training tour guides and other hospitality ambassadors. National Trust for Historic Preservation, 1998.

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Priven, Judy. Hello! Washington: A handbook on everyday living for international residents. Hello! America, 1993.

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Anderson, Brian. Visitors Guide to Greece (Visitor's Guides). 2nd ed. Hunter Publishing (NJ), 1996.

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Visitor's Guide to Kent (Visitors' Guides). J Salmon, 1998.

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Main, Michael. Visitor's Guide to Botswana (Visitors' Guides). 2nd ed. Southern Book Publishers, 1991.

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Sale, Richard. Visitors Guide France Provence & Cote D'Azur (Visitor's Guides) (Visitor's Guides). 3rd ed. Hunter Publishing (NJ), 1996.

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Book chapters on the topic "Visitors' guides"

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Burzi, Andrea. "Il memoriale italiano di Auschwitz come occasione di formazione professionale." In Raccontare la Resistenza a scuola. Firenze University Press, 2022. http://dx.doi.org/10.36253/978-88-5518-650-6.20.

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The italian Auschwitz memorial in Florence has been the basis for a didactic project where a fourth class in the vocational institute "Saffi" studies the exhibition for acting as a guide for visitors. There was a integration between historic and touristic content and competencies. As there was no book able to illustrate the exhibition, Luca Bravi experience was pivotal. The pandemy has interrupted the project at the step where students would have served as guides.
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Conti, Eugenio. "Guides as forest experience co-creators: lessons learned at Fulufjället National Park, Sweden." In Managing visitor experiences in nature-based tourism. CABI, 2021. http://dx.doi.org/10.1079/9781789245714.0004.

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Abstract This chapter explores the role of tour guides as human experience brokers of naturalness in forest areas. After outlining conceptual discussions around the role and tasks of the guide as experience broker, empirical findings from Fulufjället National Park (Sweden) are presented, showing the guide as a pivotal forest experience co-creator. Implications are discussed, with particular emphasis on how the guide's personal valuations of the forest, background and personal aims are reflected in the guide's pathfinding, storytelling and staging strategies, and on how tourists are positively impacted by unexpected and different ways of valuing, mapping and interpreting the forest landscape.
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Conti, Eugenio. "Guides as forest experience co-creators: lessons learned at Fulufjället National Park, Sweden." In Managing visitor experiences in nature-based tourism. CABI, 2021. http://dx.doi.org/10.1079/9781789245714.0034.

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Abstract This chapter explores the role of tour guides as human experience brokers of naturalness in forest areas. After outlining conceptual discussions around the role and tasks of the guide as experience broker, empirical findings from Fulufjället National Park (Sweden) are presented, showing the guide as a pivotal forest experience co-creator. Implications are discussed, with particular emphasis on how the guide's personal valuations of the forest, background and personal aims are reflected in the guide's pathfinding, storytelling and staging strategies, and on how tourists are positively impacted by unexpected and different ways of valuing, mapping and interpreting the forest landscape.
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Crompton, Simon. "Health Visitors." In The Carers Guide. Palgrave Macmillan UK, 1994. http://dx.doi.org/10.1007/978-1-349-13869-2_12.

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Othman, Mohd Kamal, Helen Petrie, and Christopher Power. "Engaging Visitors in Museums with Technology: Scales for the Measurement of Visitor and Multimedia Guide Experience." In Human-Computer Interaction – INTERACT 2011. Springer Berlin Heidelberg, 2011. http://dx.doi.org/10.1007/978-3-642-23768-3_8.

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Sinclair, Walter. "Non-residents, visitors and immigrants." In St. James’s Place Tax Guide 2002–2003. Palgrave Macmillan UK, 2002. http://dx.doi.org/10.1057/9780230287716_19.

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Rocchi, C., I. Graziola, D. Goren-Bar, O. Stock, and M. Zancanaro. "Adaptive Multimedia Guide." In PEACH - Intelligent Interfaces for Museum Visits. Springer Berlin Heidelberg, 2007. http://dx.doi.org/10.1007/3-540-68755-6_1.

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Goren-Bar, D., I. Graziola, F. Pianesi, M. Zancanaro, and C. Rocchi. "Innovative Approaches for Evaluating Adaptive Mobile Museum Guides." In PEACH - Intelligent Interfaces for Museum Visits. Springer Berlin Heidelberg, 2007. http://dx.doi.org/10.1007/3-540-68755-6_12.

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Duignan, Michael B. "Managing the visitor economy: concepts, collaborations, and cases." In Managing events, festivals and the visitor economy: concepts, collaborations and cases. CABI, 2021. http://dx.doi.org/10.1079/9781789242843.0001.

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Abstract This chapter introduces the content of the book. It briefly guides the readers on what to expect from the chapters. It also informs the the readers how to use this text and to whom it will be of most use.
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Shtauber, Yael, Yaniv Poria, and Zehavit Gross. "Attention Please: The Tour Guide Is Here to Speak Out." In Visitor Experience at Holocaust Memorials and Museums. Routledge, 2022. http://dx.doi.org/10.4324/9781003220626-7.

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Conference papers on the topic "Visitors' guides"

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Leopardi, Alma, Silvia Ceccacci, and Maura Mengoni. "A New Paradigm for the Enjoyment and Exploitation of Cultural Heritage Based on Spatial Augmented Reality: The Case of the Ducal Palace of Urbino." In ASME 2021 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2021. http://dx.doi.org/10.1115/detc2021-68896.

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Abstract In the last years, museums have begun to apply new technological solutions to manage their exhibits in a more open, inclusive, and creative way, to improve the visitors’ experience to respond to the need to expand the audience. The main goal is to face the increasing competition in an economy referred to as the “Experience Economy”. To this end, Augmented Reality technology seems to represent a good solution for museum guide systems, to improve visitors’ learning and enjoyment. In this context, the present paper proposes a museum guide system based on Spatial Augmented Reality powered by dynamic projection. The paper describes the overall HW and SW system architecture and reports in detail the developed process adopted to design and implement a museum guide and entertainment application, in the context of the “Studiolo of Federico da Montefeltro” in the Ducal Palace of Urbino. A preliminary survey has been carried out, which involved a total of 79 subjects, aimed at investigating the quality of visitor’s experience, aroused by the proposed application, in terms of the “Four Experience Realms” defined by Pine &amp; Gilmore (1998). Results suggest that the proposed application can be used to stage experiences that satisfy the visitors and may help to enable museums into the Experience Economy.
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Papcunová, Viera, Dominika Ondrušová, and Jarmila Hudáková. "Storytelling as a part of destination marketing in the Trenčín Region." In XXIV. mezinárodního kolokvia o regionálních vědách. Masaryk University Press, 2021. http://dx.doi.org/10.5817/cz.muni.p210-9896-2021-35.

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Storytelling represents a significant trend in cultural tourism, which not only creates a visitor experience, but also increases the value of the destination and also to increase the brand's uniqueness, making the destination differentiated from the competition. Under the term storytelling, tourism includes mainly storytelling in the form of an explanation of a tourism guide, who can use visual materials to diversify the experience of visitors when presenting a certain cultural and historical monument. The aim of the paper is to find out to what extent tourists know the concept of storytelling and at the same time identify which of the elements of storytelling would motivate them to visit the attractiveness of tourism on the example of the Trenčín region. We obtained information through a questionnaire survey, which took place in the period from December 2020 to February 2021. The target group were visitors to the Trenčín region. The results of the questionnaire survey showed that 56.6% of visitors to the Trenčín region have already encountered this concept. As many as 97.1% of respondents stated that they liked the use of storytelling in the promotion of cultural and historical monuments. Of the elements of storytelling, most visitors preferred theatrical performances.
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Laskoski, Felipe F., and Alfredo Goldman. "CienTec Guide: Application and Online Evaluation of a Context-Based Recommender System in Cultural Heritage." In Simpósio Brasileiro de Sistemas de Informação. Sociedade Brasileira de Computação (SBC), 2022. http://dx.doi.org/10.5753/sbsi_estendido.2022.222608.

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A Recommender System (RS) is best applied in situations where users have to decide to choose among a list of usually many options and visits in cultural heritage sites are an example of that. Visitors may also face problems in finding how to reach their options. This research addresses both problems with a mobile app consisting of a hybrid context-based RS that suggests personalized visiting routes with the goal to maximize user satisfaction and minimize the length of the recommended route. Unlike most published RS papers related to cultural heritage, the system in this research was built for the mobile platform and its effectiveness was evaluated with actual visitors of a museum. The results were consistent in indicating the improved system achieved high user satisfaction, with all the recommender attributes average ratings between 4.3 and 4.7 (in a scale of 1 to 5), and accuracy, with a Mean Average Error (MAE) of 0.69.
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Drápela, Emil. "Possibilities of local tourism development using virtual educational trails." In XXIV. mezinárodního kolokvia o regionálních vědách. Masaryk University Press, 2021. http://dx.doi.org/10.5817/cz.muni.p210-9896-2021-34.

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Educational trails are a traditional tool to bring local attractions closer to the visitor of the area. However, educational trails are currently changing concepts. The classic model of whiteboards with text and images no longer works - visitors do not want to read long texts. They require interactivity and a sophisticated visual experience. With the development of modern communication technologies, there is an opportunity to meet these expectations by connecting educational content with a virtual environment. The article aims to present several different types of virtual nature trails in Czechia and assess the strengths and weaknesses of their implementation from visitors' perspective. The input data are data from evaluation questionnaires from guided excursions, a substantial part of which were these educational trails; the method used is content analysis. The main findings include that visitors accept these new forms of nature trails mostly positively. Negative reactions were more of a practical nature when something did not work as it should. In addition, creating and maintaining a virtual nature trail can be significantly cheaper than its physical form, which is an advantage in rural regions where local governments do not have large budgets. The author of this article is also a co-author of one of the assessed paths; therefore, practical advice regarding the implementation of virtual educational paths is also discussed.
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Alrehili, Marwa, Bushra Alsubhi, Rawan Almoghamsi, Al-Anoud Almutairi, and Iman Alansari. "Tourism Mobile Application to Guide Madinah Visitors." In 2018 1st International Conference on Computer Applications & Information Security (ICCAIS). IEEE, 2018. http://dx.doi.org/10.1109/cais.2018.8442023.

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Lee, Sung-on, Nak-ju Do, Dong To Nguyen, Myung Hwangbo, Bum-jae You, and and Sang-rok Oh. "Butler: A Visitor Guide Robot." In 21st International Symposium on Automation and Robotics in Construction. International Association for Automation and Robotics in Construction (IAARC), 2004. http://dx.doi.org/10.22260/isarc2004/0043.

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Zhiguang Xu and Michael Van Doren. "A Museum Visitors Guide with the A* pathfinding algorithm." In 2011 IEEE International Conference on Computer Science and Automation Engineering (CSAE). IEEE, 2011. http://dx.doi.org/10.1109/csae.2011.5953171.

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Tanaka, Yui, Ryohei Egusa, Etsuji Yamaguchi, et al. "Supporting Zoo Visitors’ Scientific Observations with a Mobile Guide." In 8th International Conference on Computer Supported Education. SCITEPRESS - Science and and Technology Publications, 2016. http://dx.doi.org/10.5220/0005904803530358.

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Oyama, Takaya, Eri Yoshida, Yoshinori Kobayashi, and Yoshinori Kuno. "Tracking visitors with sensor poles for robot's museum guide tour." In 2013 6th International Conference on Human System Interactions (HSI). IEEE, 2013. http://dx.doi.org/10.1109/hsi.2013.6577893.

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Kanda, Atsushi, Masaya Arai, Ryota Suzuki, Yoshinori Kobayashi, and Yoshinori Kuno. "Recognizing groups of visitors for a robot museum guide tour." In 2014 7th International Conference on Human System Interactions (HSI). IEEE, 2014. http://dx.doi.org/10.1109/hsi.2014.6860460.

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Reports on the topic "Visitors' guides"

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Cenedese, Claudia, and Mary-Louise Timmermans. 2017 program of studies: ice-ocean interactions. Woods Hole Oceanographic Institution, 2018. http://dx.doi.org/10.1575/1912/27807.

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The 2017 Geophysical Fluid Dynamics Summer Study Program theme was Ice-Ocean Interactions. Three principal lecturers, Andrew Fowler (Oxford), Adrian Jenkins (British Antarctic Survey) and Fiamma Straneo (WHOI/Scripps Institution of Oceanography) were our expert guides for the first two weeks. Their captivating lectures covered topics ranging from the theoretical underpinnings of ice-sheet dynamics, to models and observations of ice-ocean interactions and high-latitude ocean circulation, to the role of the cryosphere in climate change. These icy topics did not end after the first two weeks. Several of the Fellows' projects related to ice-ocean dynamics and thermodynamics, and many visitors gave talks on these themes.
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Fermilab, Fermilab. Visitors Guide and Map. Office of Scientific and Technical Information (OSTI), 2019. http://dx.doi.org/10.2172/1565928.

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Hinkle, Wade P., Mliton L. Tulkoff, and Rachel D. Dubin. User Manual for IDA Reading Guide Website Visitors. Defense Technical Information Center, 2012. http://dx.doi.org/10.21236/ada559347.

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Roberts, Nina S., Deborah J. Chavez, Benjamin M. Lara, and Emilyn A. Sheffield. Serving culturally diverse visitors to forests in California: a resource guide. U.S. Department of Agriculture, Forest Service, Pacific Southwest Research Station, 2009. http://dx.doi.org/10.2737/psw-gtr-222.

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Cole, David, and Thomas Carlson. Numerical visitor capacity: a guide to its use in wilderness. U.S. Department of Agriculture, Forest Service, Rocky Mountain Research Station, 2010. http://dx.doi.org/10.2737/rmrs-gtr-247.

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Desilets, Darin, Fred M. Helsel, Al O. Bendure, Daniel A. Lucero, Mark D. Ivey, and Danielle N. Dexheimer. Visitor’s Guide to Oliktok Point Atmospheric Radiation Measurement Climate Research Facility, North Slope of Alaska. Office of Scientific and Technical Information (OSTI), 2016. http://dx.doi.org/10.2172/1253899.

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Clement, Michael. Engineering With Nature website user guide. Engineer Research and Development Center (U.S.), 2022. http://dx.doi.org/10.21079/11681/43440.

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The Engineering With Nature (EWN) program is a high-profile effort that aims to deliver cost-effective, broadly beneficial solutions to natural re-source and sustainability challenges across the nation. A portion of this is accomplished through the use of the EWN website, which features news, podcasts, articles, and more. The content on the EWN website serves to educate and inform hundreds of visitors monthly. This content is generated and managed by EWN team members with web development experience, as it requires manually editing the website HTML and staging changes on a development server. With the EWN website 2.0, a new website framework (WordPress) has been implemented that will save content managers time and effort by providing a front-end user interface (UI) to enable the uploading, staging, and approval of new content for the website, along with a visual refresh to herald the impending release of season 2 of the EWN Podcast. This document’s purpose is to demonstrate the functionality of the new EWN website and provide instructional material for those managing content via the new EWN website.
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Handler, Stephen, Maria Janowiak, and Chris Swanston. Climate Change Field Guide for Northern Minnesota Forests: Site-level considerations and adaptation. USDA Northern Forests Climate Hub, 2017. http://dx.doi.org/10.32747/2017.6949547.ch.

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Climate change is a growing concern for forests across Minnesota. Foresters, land managers, and landowners are considering how to prepare for future conditions and how to evaluate risks for particular sites. This field guide is designed as a quick reference on climate change for northern Minnesota forests. The intent is to highlight key information that can be used during field visits or forest planning. We hope that this guide will help foresters consider climate change risks together with local site characteristics, and also that it will help people design adaptation actions that help meet management goals.
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Leis, Sherry, Mike DeBacker, Lloyd Morrison, Gareth Rowell, and Jennifer Haack. Vegetation community monitoring protocol for the Heartland Inventory and Monitoring Network: Narrative, Version 4.0. Edited by Tani Hubbard. National Park Service, 2022. http://dx.doi.org/10.36967/2294948.

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Native and restored plant communities are part of the foundation of park ecosystems and provide a natural context to cultural and historical events in parks throughout the Heartland Inventory and Monitoring Network (HTLN). Vegetation communities across the HTLN are primarily of three types: prairie, woodland, and forest. Park resource managers need an effective plant community monitoring protocol to guide the development and adaptation of management strategies for maintaining and/or restoring composition and structure of prairies, woodland, and forest communities. Our monitoring design attempts to balance the needs of managers for current information and the need for insight into the changes occurring in vegetation communities over time. This monitoring protocol consists of a protocol narrative (this document) and 18 standard operating procedures (SOPs) for monitoring plant communities in HTLN parks. The scientific objectives of HTLN plant community monitoring are to (1) describe the species composition, structure, and diversity of prairie, woodland, and forested communities; (2) determine temporal changes in the species composition, structure and diversity of prairie, woodland, and forested communities; and (3) determine the relationship between temporal and spatial changes and environmental variables, including specific management practices where possible. This protocol narrative describes the sampling design for plant communities, including the response design (data collection methods), spatial design (distribution of sampling sites within a park), and revisit design (timing and frequency of monitoring visits). Details can be found in the SOPs, which are listed in the Revision History section and available at the Integrated Resource Management Applications (IRMA) website (irma.nps.gov). Other aspects of the protocol summarized in the narrative include procedures for data management and reporting, personnel and operating requirements, and instructions for how to revise the protocol.
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Solar Decathlon Visitors Guide 2011, National Mall, West Potomac Park, Washington, D.C., September 23 - October 2, 2011 (Brochure). Office of Scientific and Technical Information (OSTI), 2011. http://dx.doi.org/10.2172/1026567.

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