Libros sobre el tema "Assurance de la qualité de service"

Beaupre, Daniel. La qualité dans les entreprises de service. Québec, Qué: Presses Inter Universitaires, 1995.

Baruche, Jean-Pierre. La qualité du service dans l'entreprise: Satisfaction et rentabilité. Paris: Éditions d'Organisation, 1992.

Taylor, Lynda King. Quality: Total customer service. London: CenturyBusiness, 1993.

DiPrimio, Anthony. Quality assurance in service organizations. Radnor, Pa: Chilton Book Co., 1987.

Paquin, Benoît. La gestion de la qualité dans les entreprises de services : une bibliographie sélective =: Quality management in the services industry : a selective bibliography. Montréal, Qué: Direction de la recherche, École des H.E.C, 1992.

Agathocleous, Andréas. Qualité: Changement d'organisation et performance. Montrouge: Éditions de l'ANACT, 1996.

Huberac, Jean-Pierre. Guide des méthodes de la qualité: Choisir et mettre en oeuvre une démarche qualité qui vous convienne dans l'industrie ou les services. 2^a ed. Paris: Maxima Laurent du Mesnil, Éditeur, 2001.

United Hospitals of St. Paul. Department of Nutrition Services. Quality assurance: Documented quality assurance monitoring in your food service operation. 3^a ed. St. Paul: United Hospitals of St.Paul, 1985.

Southampton and South West Hampshire Health Authority. Quality assurance: The service to outpatients. Southampton: Southampton and South West Hampshire Health Authority, 1990.

Association, Canadian Standards. Quality management and quality system elements.: Gestion de la qualité et éléments de système qualité. Partie 2, Lignes directrices pour les services. Rexdale, Ont: Canadian Standards Association, 1994.

Hendricks, Leyshon Anna, ed. Quality assurance in hospital nutrition services. Rockville, Md: Aspen Publishers, 1989.

Association, Ontario Dietetic y Ontario Hospital Association, eds. Nutrition and food service: Quality assurance : getting started. Don Mills, Ont: Ontario Hospital Association, 1986.

Great Britain. Scottish Office Education Department. Regional Psychological Services., ed. Matching service delivery to client needs: Quality assurance in psychological services. [Edinburgh]: Scottish Office Education Department/Regional Psychological Services, 1995.

Standardization, International Organization for. International standard: Quality management and quality system elements. Part 2: guidelines for services = Gestion de la qualité et éléments de système qualité. Partie 2: Lignes directrices pour le services. Genève, Switzerland: ISO, 1991.

Mitonneau, Henri. Réussir l'audit des processus: Un nouveau référentiel pour une nouvelle vision de l'audit. Saint-Denis-La-Plaine: AFNOR, 2003.

Richards, Huw. Quality assurance through observation of service delivery: A workbook. 2^a ed. London: King's Fund College, 1992.

Service, Ghana Health. Ghana Health Service: Quality assurance policy and implementation strategies. [Accra]: Institutional Care Division with support from DANIDA HSSO, 2002.

Gavin, Meisenheimer Claire, ed. Quality assurance: A complete guide to effective programs. Rockville, Md: Aspen Systems Corp., 1985.

Riddle, Dorothy I. Quality assurance in services: An ISO-9000 workbook for small professional service firms. [Ottawa]: Service Industries and Capital Projects, Industry Canada, 1995.

Ruf, Kathleen LaVerne. Quality control, quality assurance: Manual for food and nutrition services. Rockville, Md: Aspen Publishers, 1989.

Richards, Huw. Enquire: Quality assurance through observation of service delivery : a workbook. 2^a ed. London: King's Fund College, 1992.

Association, Ontario Dietetic y Ontario Hospital Association, eds. Quality assurance: Getting started, a departmental manual : example, nutrition and food service department. Don Mills, Ont: Ontario Hospital Association, 1986.

Wexler, Phillip S. The quest for service quality: Rxs for achieving excellence. Sandy, Utah: Maxcomm Associates, 1993.

W, LaVigna Gary, ed. The Periodic service review: A total quality assurance system for human services and education. Baltimore: P.H. Brookes Pub. Co., 1994.

Bentley, Jerome T. Issues in subsidization with attention to the subsidization of passenger rail service. Ottawa, Ont: Economic Council of Canada, 1985.

Pamela, Dupuis, ed. Unit-based nursing quality assurance: A patient-centered approach. Rockville, Md: Aspen Publishers, 1990.

Walker, Denis. Customer first: A strategy for quality service. Aldershot: Gower, 1994.

Spechler, Jay W. When America does it right: Case studies in service quality. Norcross, Ga: Industrial Engineering and Management Press, 1988.

Spechler, Jay W. When America does it right: Case studies in service quality. Norcross, Ga: Industrial Engineering and Management Press, 1991.

Riddle, Dorothy I. Assurance de la qualité des services: Un guide de travail sur l'ISO 9000 pour les petites entreprises de services professionnels. Ottawa, Ont: Secteur des services et grands projets, Industrie Canada, 1995.

Cassam, Emlyn. Quality assurance for social care agencies: A practical guide. Harlow, Essex: Longman Group, 1992.

United States. Internal Revenue Service, ed. TDQAS: Training Development Quality Assurance System : clients, managers, developers. [Washington, D.C.?]: Dept. of the Treasury, Internal Revenue Service, 1989.

1980-, Amin Samia, Das Jishnu y Goldstein Markus P. 1970-, eds. Are you being served?: New tools for measuring service delivery. Washington, D.C: The World Bank, 2007.

Ali, Abdul Halim. Ke arah kecermelangan dan kesejahteraan perkhidmatan awam di alaf baru =: Towards an excellent and caring public service for the next millennium : selected speeches of Tan Sri Abdul Halim Ali, Chief Secretary to the Government, Malaysia. Kuala Lumpur, Malaysia: Institut Tadbiran Awam Negara, Jabatan Perkhidmatan Awam, 1999.

Agency, International Atomic Energy, ed. Manual on training, qualification and certification of quality assurance personnel. Vienna: International Atomic Energy Agency, 1986.

Graham, Ian. TQM in service industries: A practitioner's manual. Letchworth: Technical Communications, 1992.

Graham, Ian. TQM in service industries: A practitioner's manual. Cheltenham: StanleyThornes, 1994.

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. 2^a ed. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1993.

Beaumont, Leland R. ISO 9001, the standard companion: A readable interpretation of the International Standard System for assuring product and service quality. Middletown, NJ (P.O. Box 21, Middletown 07748): ISO Easy, 1992.

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1991.

Beaumont, Leland R. ISO 9001, the standard interpretation: The international standard system for assuring product and service quality. Middletown, NJ: ISO Easy, 1994.

Dr, Singh S. P., G.B. Pant University of Agriculture and Technology. College of Veterinary & Animal Sciences. Dept. of Veterinary Public Health. y Michigan State University. College of Veterinary Medicine., eds. Food safety, quality assurance, and global trade: Concerns and strategies. Lucknow: International Book Distributing Co., 2009.

Russo, C. W. Russ. Interpreting ISO 9000 for services: Solutions from registered organizations. New York, N.Y: Quality Resources, 1998.

Office, General Accounting. Managing IRS: Actions needed to assure quality service in the future : report to the Congress. Washington, D.C: The Office, 1988.

Office, General Accounting. Managing IRS: Actions needed to assure quality service in the future : report to the Congress. Washington, D.C: GAO, 1988.

Directors, Society for Hospital Social Work. Quality and quantity assurance for social workers in health care: A training manual. Chicago, Ill: American Hospital Pub., 1985.

Psychology, British Psychological Society Division of Clinical. Quality issues in clinical psychology: Draft guidelines [from the] Service Development Sub-Committee Working Party on Quality Assurance. London: British Psychological Society, 1989.

Taylor, Lynda King. Quality: Total Customer Service. Penguin Random House, 1992.

Beaney, Alison M. Quality Assurance Of Aseptic Preparation Services. 4^a ed. Pharmaceutical Press, 2005.

Rees, David. Quality Assurance in the National Health Service. Sheffield Hallam University Press, 1989.