Tesis: "Client orientation"

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Amara, Fadhel Elyssa. "Alignement stratégique entre orientation client et orientation technologique". Paris 9, 2006. https://portail.bu.dauphine.fr/fileviewer/index.php?doc=2006PA090073.

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Sather, Nels. "The Effects of a Pre-Therapy Client Orientation on Clients in Psychotherapy". DigitalCommons@USU, 1987. https://digitalcommons.usu.edu/etd/5970.

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The purpose of this research was to assess the effects of a pre-therapy client orientation on clients admitted to a mental health center. A secondary purpose was to develop an effective and brief audio-visual orientation that would positively influence clients in therapy. It was hypothesized that a pre-therapy orientation would significantly reduce client no shows and cancellations, increase client fee payment, increase client level of psychological functioning, and increase client satisfaction with mental health services. None of the four hypotheses was supported by the research. A questionnaire filled out by the therapists involved in the study, after the data were collected, revealed that all of the therapists oriented their clients to therapy to varying degrees. This may account, in part, for the lack of results. Implications for future research suggest investigation into the development and evaluation of training programs for individual therapists to orient their clients in the most systematic, optimal fashion. Research should also focus on the magnitude of change after a pre-therapy orientation and the development of instruments of sufficient sensitivity to detect that change.

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3

Worrall, Sam Duane. "THE DEVELOPMENT OF THE CLIENT TREATMENT ORIENTATION SCALE". CSUSB ScholarWorks, 2018. https://scholarworks.lib.csusb.edu/etd/684.

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According to the American Psychological Association (2006), three components should be equally considered in treatment decision-making: empirical research, clinical judgment, and the client’s values and preference. Swift, Callahan, and Vollmer (2011) defined client preferences as specific attributes that are desired in a therapeutic setting and are divided into three categories: role, therapist, and treatment-type. Currently, there is no treatment orientation scale that measures treatment type and magnitude of the relationship. For this initial phase of development, 5 treatment orientations are being used as the basis of the Client Treatment Orientation Scale (CTOS): psychodynamic, existential, cognitive-behavioral therapy, acceptance and commitment therapy, and multicultural. The purpose of this study is to begin development of a treatment orientation scale with 5-7 questions per subscale domain. A total sample of 651 participants completed the survey, was English speaking, and aged 18 or over, with the majority being male (n = 334, 51.3%). The mean age of participants was 31.91 (SD = 8.23), with an equal distribution of degree type (e.g. psychiatrist, clinical psychology, counseling psychology, and school psychology) with psychiatry the most endorsed at 26.6% (n = 173). Overall, results did not support the use of the CTOS in applied or research settings. Reliability analyses for the 5 subscales were: psychodynamic (α = .52), existential (α = .32), cognitive-behavioral therapy (α = .64), acceptance and commitment therapy (α = .46), and multicultural (α = .63). There were various limitations of the study, such as being self-report and the possibility of not being representative of the particular orientations being measured. Future research could re-examine items for latent variables or refine the current items for another factor analysis study.

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Hartman, Jennifer S. "ARE CLINICIANS BIASED? THE ROLE OF CLIENT VARIABLES IN CLINICIAN ASSESSMENT AND DIAGNOSIS OF DEPRESSIVE DISORDERS". University of Cincinnati / OhioLINK, 2001. http://rave.ohiolink.edu/etdc/view?acc_num=ucin998321388.

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Miller, Dina L. "The Effects of Gender and Client Sexual Orientation on Counselors’ Attitudes and Self-efficacy". Ohio University / OhioLINK, 2004. http://www.ohiolink.edu/etd/view.cgi?ohiou1103143834.

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6

Workman, William J. (William John). "Relationship of Sex Role Orientation to Preference for Type of Response in Counseling". Thesis, North Texas State University, 1985. https://digital.library.unt.edu/ark:/67531/metadc331111/.

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This study compared beginning and advanced counselor education students on self-reported sex-role orientation and preference for selected counseling responses. It was assumed that sex-role socialization leads to restrictive attitudes that make it difficult for students to acquire and use selected interpersonal counseling skills. It was anticipated that counselor education training programs would provide a means for students to overcome the limitations imposed by sex-role socialization practices. Subjects in this study were 87 counselor education graduate students, 34 advanced students enrolled in the final two courses required for the master's degree and 53 beginning students enrolled in the first course in the master's degree sequence. Based on scores obtained from the Bern Sex-Role Inventory, subjects were divided into three groups: (1) feminine, (2) androgynous, (3) masculine. The Response Alternatives Questionnaire was used to determine subjects' preference for counseling responses.

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7

Kivistö, K. (Kari). "A third generation object-oriented process model:roles and architectures in focus". Doctoral thesis, University of Oulu, 2000. http://urn.fi/urn:isbn:9514258371.

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Abstract This thesis examines and evaluates the Object-Oriented Client/Server (OOCS) model, a process model that can be used when IT organizations develop object-oriented client/server applications. In particular, it defines the roles in the development team and combines them into the process model. Furthermore, the model focuses on the client/server architecture, considering it explicitly. The model has been under construction for several years and it has been tested in a number of industrial projects. Feedback from practice has thus been an important source when the model has been evolving into its current form. Another source for evolution has been other process models and technical progress in this field. This thesis reveals the theoretical and practical aspects that have influenced the model's characteristics and developmnt. The object-oriented paradigm has been the driving force when creating the OOCS model. The first object-oriented development models were, however, both inadequate and contradictory to each other. The OOCS model utilizes the best practices from these early models. The model also defines artifacts to be delivered in each phase. The artifacts are synchronized with the Unified Modeling Language (UML), a new standard modeling notation. From the very beginning the OOCS model has included a strong client/server viewpoint, which is not stated so clearly in other object-oriented models. A three-tier division of the application (presentation, business logic, data management) can be found in each phase. This division has become crucial in recent years, when applications have been built on distributed architecture. The team-based roles included in the model are based on the work of a few other researchers, although this topic has not gained the importance it should have had. Namely, it is people that develop the application and their involvement in the process should be stated explicitly. The roles of the developers are closely connected to the OOCS process model via the concept of activities included in the model. The roles concentrate mainly on project members, but company-level aspects have also been considered. This thesis summarizes the work carried out in the last five years. It shows how the model has evolved in practice and how other models have contributed to it. The team-based OOCS model is in use in some IT organizations. The cases presented in this thesis illustrate how to adapt the model into specific organizational needs.

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Rife, Gary Logan. "THE INFLUENCE OF FEEDBACK ORIENTATION AND FEEDBACK ENVIRONMENT ON CLINICIAN PROCESSING OF FEEDBACK FROM CLIENT OUTCOME MEASURES". University of Akron / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=akron1477989509706831.

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Sowders, Sharon Ann. "Faith Matters: The Effects of Religious Orientation and Counseling Approach on Ratings of Counselor Effectiveness and Anticipated Client Satisfaction". University of Cincinnati / OhioLINK, 2001. http://rave.ohiolink.edu/etdc/view?acc_num=ucin992435023.

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10

Harbin, James Michael. "Countertransference reactions in a cross-racial dyad the role of therapist universal-diverse orientation and presentation of client strengths /". College Park, Md. : University of Maryland, 2004. http://hdl.handle.net/1903/1528.

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Thesis (M.A.) -- University of Maryland, College Park, 2004.
Thesis research directed by: Dept. of Psychology. Title from t.p. of PDF. Includes bibliographical references. Published by UMI Dissertation Services, Ann Arbor, Mich. Also available in paper.

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11

Drine, Rhouma. "Stratégies d’alliance et orientation clients : analyse par l'apprentissage organisationnel : application au secteur financier". Thesis, Bordeaux 4, 2011. http://www.theses.fr/2011BOR40033.

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L’objectif de la recherche est d’étudier, dans une optique partenariale de la firme, l’efficacité des stratégies d’alliance dans le secteur financier français en termes d’amélioration de niveau d’orientation client des entreprises partenaires. Nous nous fondons, d’une part, sur l’approche par les connaissances et en particulier celle de l’apprentissage organisationnel, et d’autre part, sur la littérature portant sur le management des relations interentreprises. D’un point de vue théorique, des différentes approches traitant du management des alliances, notre recherche instrumentalise celle concevant ces stratégies comme un processus d'apprentissage organisationnel. L’analyse causale, étudie l’influence des modes de coordination des stratégies d’alliance sur le niveau d’orientation client des entreprises partenaires : Il s’agit des deux variables : confiance et contrôle. Cette influence s’exerce par le biais d’une variable centrale à savoir la qualité d’apprentissage organisationnel. Cette analyse explicative est réalisée grâce aux méthodes d’équations structurelles, de type PLS. Trois principaux résultats sont obtenus : quand les rapports entre les partenaires sont basés sur la confiance, la qualité d’apprentissage organisationnel dans l’alliance se retrouve meilleure ; l’exercice du contrôle dans l’alliance n’affecte pas la qualité d’apprentissage organisationnel ; et l’alliance, par l’apprentissage organisationnel qu’elle permet, améliore le niveau d’orientation client des entreprises partenaires
Based on the perspective of the partnership of the firm we aim to study, alliance strategies in the French financial sector, in terms of the improvement of the level of customer orientation business partners. We are based, firstly, on the approach by the knowledge and especially that of organizational learning, and secondly, on the linkages’ management literature. From a theoretical point of view, in terms of the various approaches dealing with the management of alliances, our research exploits those which designing these strategies as a process of organizational learning. Causal analysis, studies the influence of the modes of coordination of alliance strategies on the level of customer orientation of companies: These are two variables: trust and control. This influence is exerted through a central variable namely the quality of organizational learning. Such explanatory analysis is performed using the methods of structural equation of PLS. Three main results are obtained: when the relationship between the partners is based on trust, quality of the organizational alliance learning is found best ; the exercise of control within the alliance does not affect the quality of learning organizational and The alliance allows organizational learning and improves the level of customer orientation business partners

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12

Beauquier, Sophie. "Enjeux, contraintes et potentialités des organisations "orientées clients" : le cas de deux entreprises de service : ASSUR et la RATP". Phd thesis, Ecole des Ponts ParisTech, 2003. http://tel.archives-ouvertes.fr/tel-00005756.

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Depuis plus d'une dizaine d'années, les notions de service(s) et de relation(s) de service prennent une importance croissante dans les entreprises et les administrations. C'est le cas dans les deux entreprises de services que nous avons étudiées (une entreprise d'assurance et une entreprise de transport) qui s'efforcent désormais de placer le client-usager au centre de leur fonctionnement organisationnel et de leurs processus, avec pour objectif la mise en place d'organisations « orientées client ». Cette nouvelle orientation se traduit par une modification des situations et des conditions de travail exigeant des salariés le développement de nouvelles compétences et attitudes, d'une nouvelle culture et d'une nouvelle professionnalité axées sur la qualité du service rendu et la satisfaction du client.
Cette thèse permet d'éclairer les rationalités managériales mises en uvre pour définir ces organisations et leurs effets sur les métiers et les rapports sociaux (internes et avec les clients). Elle illustre les enjeux professionnels, organisationnels, politiques et idéologiques ainsi que les limites de ces projets de changement qui demeurent inscrits dans une logique industrialiste et ne parviennent pas à promouvoir une logique de service s'appuyant sur la prise en compte des attentes et des usages des clients et sur l'évaluation des "effets utiles" des services offerts.

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13

Forsgren, Olov. "Samskapande datortillämpningar : en systemteoretisk ansats för lösning av vissa förändringsproblem vid administrativ datoranvändning". Doctoral thesis, Umeå universitet, Institutionen för informatik, 1988. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-66934.

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This thesis starts by observing a change problem in a medical computer application. The change problem occurs when data and rules that make up the core of a computer application, degenerate. Sometimes the process is slow, but it is not unusual for the application to be out of date even before it has been put into use. The aim of this work is to develop a theoretical framework in which it is possible to formulate the change problem such that it becomes more accessible for conscious consideration and a base for design principles. Accordingly, the thesis follows a theoretical approach. In order to place the work in a historical perspective, some major lines of research in administrative data processing are outlined. The change problem has led the author to investigate the birth and change of facts. The result of this investigation is that two fundamental points of view can be identified. One is closely related to a view of knowledge that is characteristic of the age of enlightenment. The basic idea in this "depictive" view is that facts are more or less depictions of reality. The other point of view can be associated with philosophers such as Kant and Hegel. The fundamental idea in this "constructive" view is that facts are related to measuring systems that are created by man. The constructive view is developed to include computer applications, encompassing a concept with seven key elements. To demonstrate the usefulness of the concept, two case studies are discussed: a computer aided travel agency and the argumentation around a computer aided social research project. An attempt is then made to use the constructive view as an approach to the change problem. One important result of this work is that the change problem shifts into a problem of justice. The conclusion is that a depictive view of facts gives theoretical support for transforming every human activity into deterministic machinery. When this fails, we experience a change problem. A constructive view of facts gives theoretical support for participation in a redesigning process. When this fails we experience a problem of injustice among clients. Following that conclusion, one way to approach the injustice problem is to encourage clients to take part in a continuous reconstruction of the activity. This is the same thing as looking for solutions to the change problem. The focus of the thesis then turns to different strategies to encourage clients to participate in the reconstructive work, which is also knovyn as the question of implementation. The following complementary strategies for implementation are considered: The Metaphorical Strategy, the Heuristic Strategy, the Documentation Strategy, the Computer Application Strategy, the Education Strategy. These strategies are then applied to the first mentioned medical computer application. The thesis concludes with some outlines for further research and some fundamental questions conceiving constructive computer applications. These questions focused on the necessity for further work on ethical aspects of a constructive view.
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Thiaw, Cheikh Abdou Lahad. "Innovation collaborative et orientation client / marché au sein des Pôles de compétitivité : analyse empirique des dynamiques de projets / acteurs (Cas des Réseaux d'innovation en Région PACA )". Thesis, Nice, 2013. http://theses.unice.fr/2013NICE0006.

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Par la promotion de l’innovation en réseau, les instruments de dynamiques territoriales sont devenus aujourd’hui des outils de support indispensables à la compétitivité des entreprises et à la croissance des nations. C’est dans cet esprit que sont conçus les pôles de compétitivité dans le dispositif français de 2005. L’innovation collaborative à l’échelle des pôles de compétitivité vise en premier lieu à créer des débouchés nouveaux, c’est-à-dire à générer des innovations prêtes à être diffusées sur les marchés. Or, si les réseaux d’innovation ont été largement étudiés à travers des outils de pilotage, de gouvernance et de coordination, par la finance, la propriété intellectuelle ou les pratiques de RH, par la formation, par la confiance entre les partenaires, par les externalités, ou encore par la dynamique des PME, une carence persiste dans les recherches actuelles à propos de l’orientation stratégique composite des réseaux d’innovation, en particulier l’orientation marché ou client dans la dynamique des projets/acteurs. Les premiers rapports d’évaluation des Pôles dénotent au demeurant, des écueils relatifs à une collaboration propice à des innovations prêtes pour l’accès aux marché et la stabilisation de problèmes liés au fonctionnement, à la gouvernance et à la performance des pôles. Tout en nous inscrivant dans le courant des travaux de recherche qui mettent en exergue les spécificités du dispositif français des pôles de compétitivité composé d’acteurs complémentaires (Recherche, Formation et Entreprises), notre travail met l’accent sur le fait que l’innovation collaborative est mise en tension par des intentions stratégiques différenciées, liées précisément aux profils hétérogènes, et parfois divergents, des partenaires animés par un projet commun. Par une analyse empirique portant sur le pôle SCS que nous avons choisi en raison de son profil, de la nature de ses projets et de son historique collaboratif avec notre laboratoire de recherche (abondance de données préexistantes), nous tentons de comprendre la façon dont s’intègre l’orientation « marché » dans les projets d’innovation en réseau, et le rôle que la dimension marketing joue dans la dynamique d’innovation collaborative au sein des pôles de compétitivité. L’étude « qualimétrique » conduite a permis de mettre en évidence une relation de dépendance réciproque très forte entre les particularités des déterminants de l’innovation collaborative, notamment les profils d’acteurs et les intentions stratégiques, et les modalités d’intégration de l’orientation client/marché dans les dans les projets d’innovation collaboratifs (PIC). L’attribut « réseaux de connaissances » qui distingue les PdC octroie au marketing une place limitée dans les PIC. Aujourd’hui, une révision du modèle assimilable à un « réseau connaissances » s’impose, car les résultats montrent aussi une limite des marges de manœuvre des Pôles qui peut constituer une entrave à l’accès aux marchés des innovations issues des PIC. En effet, le processus d’innovation collaborative à l’échelle des PdC ne permet qu’au plus de parvenir à dresser des prototypes (β Product) et n’octroie pas de possibilité d’aller au-delà (test, production, mise sur le marché, etc.). Nos contributions théoriques et managériales permettent aujourd’hui d’ouvrir des grilles d’analyses nouvelles et d’améliorer le fonctionnement, la gouvernance et la performance des pôles à travers le succès des projets d’innovations collaboratifs. La thèse nous a aussi amené à développer des hypothèses nouvelles qui pourraient être échafaudées dans le cadre de recherches ultérieures, notamment au regard de la pertinence des réseaux de connaissances dans le processus complet d'innovation collaborative
By promoting networked innovation, instruments of territorial dynamics have now turn out to be essential tools supporting firms' competitiveness and growth of nations. Clusters of competitiveness (CC) designed by French government in 2005 follows that state of mind. The first goal of collaborative innovation within CC is to create new opportunities and generate innovations ready to be diffused on new markets. However, if innovation networks have been widely studied through many questions (such as monitoring tools, governance and coordination, with finance, intellectual property or HR practices, training, trust between partners, externalities, or by the dynamics of SMEs), a deficiency persists in current researches about the strategic orientation of the composite innovation networks, more particularly with the customer or market orientation in the dynamics of projects / actors. Moreover, the first evaluation reports of the system had put a focus on pitfalls considering its capacity to generate innovations ready for market access and the stabilization of operation difficulties, as well as some governance and performance problems. While placing our analysis within current researches which highlight the specificities of the French clusters of competitiveness composed of complementary protagonists (Research, Academic and Enterprise), we intend to focus on the fact that collaborative innovation is tensioned by differentiated strategic intentions and profiles specifically related to heterogeneous, and sometimes conflicting, partners driven by a common project. By an empirical analysis carried out on the SCS French cluster chosen owing to its profile, the nature of its projects and the background history of collaboration with our laboratory (a wealth of existing data); we try to understand how the customer orientation fits into the clusters, and the role that marketing plays in the dynamic collaborative innovation within clusters of competitiveness. Our “qualimetric” study has allowed us to bring out a very strong mutual relationship of dependency between the particularity of collaborative innovation determinants, notably profiles of actors and strategic intentions, and how to integrate the customer / market orientation within the collaborative innovation projects. As "knowledge networks", CC grant to marketing and customer orientation a limited role in the collaborative innovation projects. Today, a revision of the model similar to a "knowledge network" is needed because our results seem also to reveal a limited room for maneuver of clusters of competitiveness, which can be for the collaborative innovation projects an obstacle for generating innovations ready for market access. Indeed, in its current state the process of collaborative innovation on a clusters of competitiveness scale enable only to obtain prototypes (β Product), and does not permit to go beyond (ie. test, production, market, etc.). Our theoretical and managerial contributions allow to open up new analytical tools as well as to improve the operation, the governance and the performance of cluster competitiveness through the success of collaborative innovation projects. The thesis has also led us to develop new hypotheses, which could be built up through further researches, in particular with regard to the relevance of knowledge networks in the whole process of collaborative innovation

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15

Guan, Hao. "Un cadre de conception pour les PSS basé sur l'ingénierie simultanée tridimensionnelle". Thesis, Bordeaux, 2019. http://www.theses.fr/2019BORD0173/document.

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Au cours des deux dernières décennies, l'économie industrielle a fait un pas dans l'économiedes services. De nombreuses illustrations témoignent de cette évolution comme le montrent lesnouveaux modèles d’affaires mis en oeuvre par les industriels. Ceux ci sont de plus en plusnombreux à passer de la logique traditionnelle axée sur la vente de s produits à la lo gique« servicielle » qui se focalise sur les effets utiles et la performance d’usage de la solution par lesparties prenantes . Dans ce contexte, les systèmes produits services (PSS) sont considérés commel’ une des mises en oeuvre possibles de la servitisat ion des entreprises manufacturières qui, desurcroît, s’annonce comme une possibilité prometteuse au plan du développement durable. Les PSSattire nt en conséquence l'attention de nombreux praticiens et chercheurs en raison de leur potentiel àsatisfaire le s exigences des clients par des solutions plus économiques, plus personnalisé e s et plusdurables. Cependant, dans le marché actuel, la plupart des solutions PSS sont poussées par lesfournisseurs en fonction de leurs propres capacités et de leur potentiel interne d'innovation sanstenir compte, la plupart du temps d es utilisations et d es valeurs réelles que représentent les offresproposées aux bénéficiaires. Il en résulte que les fonctionnalités des offres, souvent modulaires(différents scénarios de combinaisons de produits et de services ), sont parfois inutiles, parfoisredondantes et qu’ une grande quantité de déchets est produite lors de la production et de la mise enoeuvre de ce type de solution s ; ce qui est antinomique avec l’effet recherchéCet te thèse associe un concept complémentaire au concept de PSS existant pour obtenir unPSS orienté client (COPSS) qui se concentre sur les exigences des clients et leur satisfaction, sur laperformance économique de la solution, sur les autres exigences des fournisseurs de la solution,ainsi que sur la performance de la solution en terme de développement durable. A fin de concevoirdes solutions COPSS répondant véri table ment à ce cahier des charges , un cadre de conceptionintégré basé sur une approche tridime nsionnelle d'ingénierie simultanée est proposé. Selon ce cadre,la solution est construite en considérant simultanément la conception de la solution (offre COPSS),la conception des processus et d u réseau support à cette offre. C e cadre adopte plus précisé ment lapersonnalisation de masse comme méthodologie de conception de base pour concevoir l es offres etles processus supports et l’ architecture multi agent AGORA pour concevoir le réseau support. Afind’être éprouvé, le cadre proposé est mis en oeuvre sur un cas d’application
The world industrial economy has been witnessing to step into service economyduring last two decades. Evidence can be easily found to prove it, such as the shift ofmore and more manufacturers from traditional product centric logic intoservice oriented logic, sharing economy’s growth in popularity over the last severalyears, changing their business model and renting the usage of the p roduct theymanufacture, etc. Product Service Systems (PSS), under this context, are seen as onesolution to help companies to address the servitization process. PSS captures a lot ofpractitioners and researchers’ attention because of its potential to sat isfy customers’requirements of more economical, more c ustomized and more sustainable services inthe modern service economy context. However, in the current marketplace, most PSSsolutions are pushed by providers based on their own capabilities and their internalpotential for innovations and unfortunately, they most of the time ignore real usagesand values for beneficiaries. In this context, functions of offerings (different scenariosof combinations of products and services) are sometimes useless and ov erlapped and alarge amount of waste is being produced when producing and implementing this kindof solution

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16

Blom, Björn. "Marknadsorientering av socialtjänstens individ- och familjeomsorg : om villkor, processer och konsekvenser". Doctoral thesis, Umeå universitet, Institutionen för socialt arbete, 1998. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-61698.

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Since the end of the 1980s, the introduction of market mechanisms in the public sector has been a dominant feature in Sweden. The same is true for the social services in several municipalities, where business style behaviour and organisation, and competition have become salient features of market-oriented social services. The aim of the study is to describe and analyse: the structural conditions for market oriented personal social services; how social workers pursue client centred work in market oriented personal social services; the consequences of this market orientation on the personal social services. The empirical study is a case study of the personal social services in the municipality of Linköping. The purchaser-provider model in Linköping is one of the most advanced and discussed in Sweden. The research comprises a quantitative pilot study and a qualitative main study. The main study is based on twenty semi-structured interviews with experienced social workers and their immediate superiors. The analysis of the interviews reveals that the personal social services are only achieving to a lesser extent the ends that a quasi-market, theoretically, should achieve. The conditions that have to be satisfied to achieve the ends of the quasi-market are only partly met. Bureaucratic control is one important reason why the personal social services are imperfect as a quasi- market. The re-organisation has resulted in a number of, to some extent, positive consequences. The re-organisation has, however, also resulted in some negative consequences. In the thesis these are categorised in terms of fragmentation, antagonism and obscurity. A linguistic change, in market oriented personal social services, appears to have influenced social workers to think and act differently in relation to their work. The most important conclusion drawn from the study is that the market oriented personal social services partly function as a responsive quasi-market for strong, rational and well- informed clients. However, in relation to the most vulnerable, it is failing in many respects.
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17

Foropon, Cyril. "Les managers et la démarche de certification qualité QS-9000 : Recherche empirique sur les pratiques et essai de conceptualisation". Jouy-en Josas, HEC, 2006. http://www.theses.fr/2006EHEC0005.

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L'objectif de cette thèse est de contribuer à l'étude de la démarche de certification qualité. La revue de la littérature spécialisée dans les démarches qualité indique qu'une démarche de certification qualité vise à fiabiliser les processus de fabrication des produits dans le but de satisfaire les clients externes. Dans cette optique, les managers sont invités à appliquer les trois principes suivants : l'orientation client, l'approche système, et l'amélioration continue. La recherche empirique menée aux Etats-Unis et en France chez un sous-traitant automobile international révèle des écarts entre les pratiques envisagées au terme de la revue de littérature et les pratiques observées. Cette thèse propose une interprétation des écarts constatés en s'appuyant sur le cadre des métaphores de Gareth Morgan (2002). Sont successivement mis en lumière le mode de pensée organique des experts, le mode de pensée politique des managers et le mode de pensée mécaniste des autres parties prenantes
The purpose of this dissertation is to contribute to the study of the quality certification process. The literature review indicates that a quality certification process aims to make production processes more reliable in order to satisfy external cutomers. To do so, managers are invited to apply the following three principles: customer focus, system approach, and continuous improvement. Differences between expected and observed practices were identified during an empirical research within a worldwide automotive supplier. This dissertation proposes an interpretation of the differences based on the metaphors framework developped by Morgan (2002). The organic way of thinking of experts, the political way of thinking of managers, and the mechanical way of thinking from the other stakeholders (Plant management, external customers, internal auditors, external auditors,. . . ) are successively highlighted

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18

Soille, Philippe. "Caractérisation des processus d'innovation dans les entreprises de services". Phd thesis, Paris, ENSAM, 2011. http://pastel.archives-ouvertes.fr/pastel-00657168.

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RESUME : Les recherches en matière d'innovation démontrent que tous les types d'entreprises sont concernés par le sujet. De même il est avéré que l'innovation, pour s'inscrire dans une réalité qualitative et acceptable économiquement, doit en permanence veiller à être en contact avec son marché. Simultanément à ces exigences, accentuées par l'accélération de la circulation de l'information, les entreprises sont amenées à organiser la recherche et l'innovation au sein de leurs organisations collectives respectives, de façon distribuée auprès de chacun de leurs acteurs. La part des services est croissante dans ce contexte complexe de pilotage de connaissances et de compétences requises, s'agissant des principales caractéristiques des intervenants. Les entreprises sont dès lors amenées à solliciter de plus en plus ces derniers dont principalement le client ou l'usager. Il occupe désormais une place centrale dans ces processus de partage de savoirs et de mise en œuvre de projets innovants. Piloter l'innovation dans les métiers de services, ne peut donc se limiter à une transposition de méthodes industrielles documentées et aujourd'hui bien connues. Innover ne peut être un métier seulement technique et la prise en compte de spécificités des métiers de services est indispensable. L'objectif de notre thèse est de proposer une caractérisation générale de méthodes et d'organisation R&D rendues possibles et efficaces dans une entreprise de services. Notre travail nous a permis d'identifier quatre volets dont les paramètres peuvent être ajustés en fonction des nécessités : 1-Un volet d'ingénierie : la gestion du risque dont l'objectif est de donner un socle tangible à notre modèle de fonctionnement ; 2-Un volet organisationnel, indissociable d'une approche par les sciences humaines et sociales, qui nous permet de modéliser ou caractériser la notion de pôle de compétences indispensable au bon fonctionnement de l'organisation. Il est possible de l'illustrer à la façon d'un cluster de connaissances, compétences et pratiques opérationnelles. 3-Un volet technique dont l'objectif est de faire émerger des outils de conception en lien avec les spécificités de chaque pratique de service. 4-Un volet économique peut optionnellement et avantageusement compléter l'approche que nous proposons afin de consolider notre schéma d'ensemble par la recherche d'une pertinence instantanée et mesurable de l'ensemble de nos actions et la quantification de la performance des outils utilisés à ce titre. Notre travail a fait l'objet de 2 communications dans des colloques nationaux et de 2 publications dans des revues nationales à comité de lecture. Une publication a été soumise dans une revue internationale à comité de lecture. Les recherches et les expérimentations que nous avons menées se sont appuyées sur le Pôle R&D du Groupe FLO, créé en 2008 et dirigé par l'auteur de la thèse. Cette réalisation unique dans le secteur de la restauration commerciale à table, constitue l'aboutissement de notre travail de recherche partenariale.

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Farmer, Laura Boyd. "Counselors' self-perceived competency with lesbian, gay, and bisexual clients". Diss., Virginia Tech, 2011. http://hdl.handle.net/10919/29553.

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The American Counseling Association recently adopted standards of competency for counselors working with lesbian, gay, and bisexual (LGB) clients (Logan & Barret, 2005). Concurrently, the Council for Accreditation of Counseling and Related Educational Programs (CACREP) revised standards to require social and cultural diversity competencies, including LGB counseling competency, to be interwoven throughout counselor education curriculum (CACREP, 2009). Yet the ways that counselor educators are including these initiatives are unknown. Additionally, the factors that improve counselor competency with LGB clients are also unknown. Therefore, the purpose of the study was to examine counselorsâ self-perceived competency when counseling lesbian, gay, and bisexual clients and identify variables that are related to and predictive of LGB counseling competence. The quantitative study included 479 members of a southeastern stateâ s professional counseling association including school counselors, community-based counselors, counselor educators, and counseling students. The assessment included an Information Questionnaire to collect data regarding personal and professional background, a Religiosity Index (Lippman et al., 2005; Statistics Canada, 2006), Spiritual Transcendence Index â Modified (adapted from Seidlitz et al., 2002), the Marlowe-Crowne Social Desirability Scale - Short Form C (Reynolds, 1982), and the Sexual Orientation Counselor Competency Scale (Bidell, 2005). Among results, counselors felt least competent in their skills with LGB clients, compared to knowledge and attitudes subscales. An ANOVA revealed that counselor educators perceived themselves as significantly more LGB-competent than counselors in other practice settings did. School counselors also reported significantly lower levels of LGB counseling competence than community counselors. Multiple regression analysis revealed that religiosity inversely predicted LGB competence whereas spirituality had a positive predictive relationship with LGB competence. Finally, there was a marked deficit in training experiences involving LGB issues for counselors in the sample. Implications of the findings suggest a need to increase experiential components of counselor training to strengthen counselorsâ skills with LGB clients, as well as improve the self-efficacy of school counselors in their work with LGB students. A unique finding to the study involved counselor spirituality as a positive predictor of LGB competence, perhaps indicating higher levels of compassion and connectedness to others despite differences; future studies should investigate this relationship further.
Ph. D.

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20

Jedličková, Lucie. "Uplatnění marketingu v sektoru služeb". Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-264837.

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This diploma work deals with marketing utilization in service sektor, concrete in legal profession. The objective was to make analysis of marketing assertion in legal office. On the basis of suitable methods was followed and evaluated actual posture of marketing literacy in legal office. Result of practical analyses was definition of barriers, handicaps, reserves and opportunities at marketing utilization in legal office. Theoretical part features information about marketing in service sektor, shows in legal profession domain and gets acquainted with used methods. Practical part analyses contemporary state in legal office. By means of suitable methods is drafted the measure, how to eliminate barriers, handicaps and reserves and to take advantage of opportunities.

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21

Lamontagne, Émilie. "Perception par les clients des composantes d’une relation thérapeutique positive". Thèse, Université de Sherbrooke, 2016. http://hdl.handle.net/11143/8355.

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Bien que des interventions psychothérapeutiques efficaces aient été identifiées pour un éventail de problématiques psychologiques, un nombre considérable de clients ne bénéficient toutefois pas complètement de ces traitements, tel que l’indiquent les hauts taux d’abandon thérapeutique. La relation thérapeutique comme telle a été identifiée comme l’un des prédicteurs de l’abandon et plusieurs études ont démontré que les clients qui demeurent en thérapie évaluent leur alliance thérapeutique de manière plus positive que ceux qui abandonnent. De plus, parmi les clients qui demeurent en thérapie, c’est encore la relation thérapeutique qui joue un rôle important par sa valeur prédictive des résultats thérapeutiques. Le courant humaniste, en psychothérapie, place la relation thérapeutique au premier plan de l’intervention et a largement contribué à l’intérêt grandissant, en recherche, pour la relation thérapeutique. Malgré cette reconnaissance de l’importance de la relation thérapeutique, les études sur la nature des composantes de la relation thérapeutique et sur leur rôle dans l’efficacité de la thérapie ont surtout été menées du point de vue du psychothérapeute ou de celui d’un observateur. Le point de vue du client a été peu étudié, bien qu’il puisse être un meilleur prédicteur des résultats thérapeutiques. La présente étude avait donc pour but de recueillir les perceptions de clients adultes en psychothérapie sur la nature des composantes d’une relation thérapeutique positive ainsi que sur les composantes de la relation thérapeutique qu’ils perçoivent comme ayant un impact positif sur leur processus de changement. Un cadre théorique humaniste a été privilégié. Un devis qualitatif a été utilisé, car ce type de devis est pertinent pour explorer un phénomène peu documenté et pour décrire en profondeur l’expérience unique et complexe qui s’y rapporte. Des entrevues semi-structurées ont été réalisées auprès de clients en psychothérapie à moyen et long terme (de 15 séances à deux ans), avec des psychologues d’orientation humaniste, étant donné l’importance qui est accordée à la relation thérapeutique par cette approche. Les données ont été analysées à l’aide de la méthode d’analyse de contenu mixte, inspirée de la méthode proposée par l’Écuyer, en combinant la méthode déductive et la méthode inductive. Une grille des composantes préexistantes a été construite pour guider la collecte et l’analyse des données et comprend la Relation coopérative, la Relation transférentielle, la Relation personne-à-personne et la Relation transpersonnelle. L’analyse des données a permis de décrire en profondeur ces composantes. De plus, l’analyse à l’aide de la méthode inductive a fait se dégager un arbre des catégories émergentes, qui amène des éléments d’approfondissement quant à la perception des clients d’une relation thérapeutique positive. Une démarche d’accord inter-juges a permis d’augmenter la validité du processus de codification. En ce qui a trait aux éléments perçus comme ayant un impact positif sur le processus de changement, la confiance mutuelle et le dévoilement de soi seraient centraux dans la perception des clients de cette étude. De plus, il ressort que différents éléments de la relation plus personnelle qui s’établit entre le client et le thérapeute, tels qu’un équilibre entre intimité et distance émotionnelle ainsi que la présence d’une complicité, seraient des leviers importants dans le processus de changement, selon les clients qui ont participé à cette étude. À la lumière des résultats obtenus ainsi que des forces et des limites de l’étude, des recommandations concernant les pistes d’investigation futures pour la recherche sont formulées. Les résultats et la discussion de la présente étude pourront fournir aux psychologues cliniciens et aux institutions de formation une porte d’entrée pour amorcer ou poursuivre une réflexion quant aux composantes de la relation thérapeutique pouvant recevoir une attention particulière en psychothérapie.

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Keller, Kari. "Lesbian Women's Perceptions about Counselors Portraying Various Heterosexual Identity Statuses". OpenSIUC, 2011. https://opensiuc.lib.siu.edu/theses/746.

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Using Mohr's (2002) model of the heterosexual therapist as the theoretical framework, this study examined lesbian women's perceptions of heterosexual counselors based on heterosexual identity development. Specifically, it was hypothesized that lesbian women's perceptions of a heterosexual counselor would differ based on the counselor's working model of heterosexual identity development, as conceptualized by Mohr (2002). It was also hypothesized that Mohr's integrative working model would be perceived most positively by participants, followed by the politicized, democratic, and lastly the compulsory working model. Participants were 144 self-identified lesbian, gay, and/or queer-identified women surveyed through an email advertisement. Counselor heterosexual identity was operationalized through vignettes portraying dialogues between a counselor and client. Perceptions were measured by the Counselor Effectiveness Rating Scale (CERS; Atkinson & Wampold, 1982) and one item assessing utilization intent. Covariates included positive and negative trait affect, measured by the Positive and Negative Affect Schedule (PANAS; Watson, Clark, & Tellegen, 1988), and internalized homophobia, assessed with the Lesbian Internalized Homophobia Scale (LIHS; Szymanski & Chung, 2001). Results indicated significant differences in perceptions between counselor working models, such that the compulsory counselor was rated significantly lower than the other three counselors, both in terms of credibility and utilization intent. Implications of this study include shedding light on the identity dynamics of privileged group members in a counseling setting, as well as reaffirming the importance of self-knowledge and training experiences for counselors of privilege to increase multicultural competence, especially in terms of sexual orientation.

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Waldack, Sara Jane. "How Does Christian Religious Affiliation Influence Therapists' Beliefs about Sexual Orientation and Competence Working with Lesbian, Gay, and Bisexual Clients". Thesis, North Dakota State University, 2013. https://hdl.handle.net/10365/26880.

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This study explored the relationship between therapists' religious affiliation, their beliefs about sexual orientation in general and about lesbian and gay clients in particular. Specifically, therapists' who self-identified as belonging to one of the three most prevalent religious denominations in the United States, which include; the Roman Catholic Church, the Southern Baptist Church, and the United Methodist Church. This study utilized an existing data set consisting of 759 participants who were clinical members of the American Association of Marriage and Family Therapy (AAMFT). In general participants reported relatively low levels of homophobia. Overall, participants reported that they somewhat agree to agree that they feel competent working with LGB clients. In general participants were supportive of AAMFT's position statements regarding equality for same-sex couples and families. Overall, participants reported that reparative therapy is unethical. In general participants reported that it is ethical to refer clients based solely on their sexual orientation.

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Thomas, Molly Caitlin. "Shades of grey : lesbian therapists explore the complexities of self-disclosure to heterosexual clients : a project based upon an independent investigation /". View online, 2008. http://hdl.handle.net/10090/5936.

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Гевко, Володимир Леонідович, Владимир Леонидович Гевко y V. L. Hevko. "Інформаційне забезпечення взаємовідносин з клієнтами підприємств машинобудування". Thesis, Тернопільський національний технічний університет ім. Івана Пулюя, 2013. http://elartu.tntu.edu.ua/handle/123456789/2032.

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Робота виконана в Тернопільському національному технічному університеті імені Івана Пулюя Міністерства освіти і науки, молоді та спорту України. Захист відбувся «30» квітня 2013 р. о 1000 год. на засіданні спеціалізованої вченої ради К 58.052.05 у Тернопільському національному технічному університеті імені Івана Пулюя за адресою: 46001, м. Тернопіль, вул. Білогірська, 2, зал засідань. З дисертацією можна ознайомитись у бібліотеці Тернопільського національного технічного університету імені Івана Пулюя за адресою: 46001, м. Тернопіль, вул. Руська, 56.
Дисертаційну роботу присвячено розробленню теоретичних і прикладних засад формування та впровадження інформаційного забезпечення взаємовідносин з клієнтами машинобудівних підприємств. Удосконалено теоретичні й методичні засади формування інформаційного забезпечення взаємовідносин з клієнтами, удосконалено існуючу класифікацію інформаційних систем управління взаємовідносинами з клієнтами, виділено принципи інформаційного забезпечення взаємовідносин з клієнтами, запропоновано методичний підхід до аналізування інформаційного забезпечення взаємовідносин з клієнтами та оцінено стан забезпечення вітчизняних машинобудівних підприємств, виокремлено фактори, які визначають інформаційне забезпечення управління взаємовідносинами з клієнтами машинобудівних підприємств, удосконалено структуру інформаційного забезпечення взаємовідносин з клієнтами машинобудівного підприємства, розроблено когнітивну модель впровадження інформаційного забезпечення управління взаємовідносинами з клієнтами машинобудівних підприємств, побудовано регресійну модель впливу витрат на формування ІСУВК на дохід машинобудівного підприємства. Основні положення роботи впроваджено в практику діяльності вітчизняних підприємств машинобудівного комплексу.
Диссертационная работа посвящена разработке теоретических и прикладных основ формирования и внедрения информационного обеспечения взаимоотношений с клиентами машиностроительных предприятий. В первой главе «Теоретические и практические основы информационного обеспечения системы взаимоотношений предприятия с клиентами» проведено обобщение теоретических и методических подходов к формированию информационного обеспечения взаимоотношений предприятия с клиентами, уточнена трактовка терминов «CRM» и «CRM-система», систематизировано и дополнено классификацию информационных систем управления взаимоотношений с клиентами, обосновано принципы формирования информационного обеспечения взаимоотношений с клиентами. Во втором разделе «Исследования информационного обеспечения взаимоотношений с клиентами машиностроительных предприятий» предложен методический подход к исследованию информационного обеспечения управления взаимоотношений с клиентами машиностроительных предприятий, проведено анализ эффективности использования нематериальных активов и качественную характеристику информационного обеспечения систем управления взаимоотношениями с клиентами отечественных машиностроительных предприятий по предложенной методике, выделено факторы, определяющие информационное обеспечение системы управления взаимоотношений с клиентами. В третьем разделе «Развитие информационного обеспечения взаимоотношений с клиентами отечественных машиностроительных предприятий» предложено когнитивную модель информационного обеспечения системы управления взаимоотношений с клиентами машиностроительных предприятий, предложена классификация клиентов машиностроительных предприятий и рекомендательный характер взаимодействия для выделенных групп клиентов, обоснованно математическое выражение расчета полной стоимости владения информационной системой управления взаимоотношениями с клиентами, построена регрессионная модель влияния затрат на формирование информационной системы управления взаимоотношениями с клиентами на доход машиностроительного предприятия. Основные положения работы внедрены в практику деятельности отечественных предприятий машиностроительного комплекса.
The thesis is dedicated to the development of theoretical and applied formation and implementation principles of the information customer relation management of the machine-building enterprises. Theoretical and methodical principles of the information management formation of the customer relationship have been improved, the existing classification of the customer relationship management information system has been developed, the principles of the customer relationship information management have been defined, methodical approach to analyzing the customer relationship information management and to evaluate the domestic machine-building enterprises management state have been suggested, the factors defining the information management of the machine-building enterprise customer relationship control have been distinguished, the structure of the information customer relation management of the machine-building enterprises has been improved. The cognitive model of the implementation of the information customer relationship management control of the machine-building enterprises has been developed, regression model of the CRM-system forming costs impact on the machine-building enterprises income has been constructed. The main provisions were implemented in practice of domestic machine-building enterprises.

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Pereyra, Graham Leovigildo Alexander. "Internal Market Orientation’s Relationship with Intrinsic Motivation and Perceived Service Quality". Doctoral thesis, Pontificia Universidad Católica del Perú, 2020. http://hdl.handle.net/20.500.12404/17639.

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The aim of the study was to confirm the influence of Internal Market Orientation (IMO) on perceived service quality and customer satisfaction with the mediating role of employees’ attitudes, namely, job satisfaction, trust in honesty, and trust in benevolence (Tortosa, Llorens, Moliner, & Sánchez, 2015) and extend their model by including intrinsic motivation to contribute to knowledge about the influence of IMO and the antecedents of intrinsic motivation and also contribute knowledge about the influence of intrinsic motivation. In this quantitative, correlational, cross-sectional study. Structural equation modelling was used to test the relationships of the model. The results showed that IMO has a direct, positive, and significant influence on medical doctors’ attitudes but these attitudes do not have a direct, positive, and significant influence on patients’ perceived service quality. The results showed that IMO does not have a direct, positive, and significant influence on medical doctors’ intrinsic motivation. The results of the research showed that medical doctors’ intrinsic motivation has a direct, positive, and significant influence on their job satisfaction, on their affective organizational commitment, and on patients’ perceived service quality. The study showed that patients’ perceived service quality has a direct, positive, and significant influence on their satisfaction with the service received. The empirical confirmation of the influence of IMO on the attitudes of the personnel, is an important contribution since according to the literature review, no studies of this relationship have been conducted in Peru. The empirical confirmation of the influence of intrinsic motivation of the personnel on their job satisfaction, on their affective organizational commitment, and on patients’ perceived service quality is an important contribution since according to the literature review no studies of this relationship have been conducted in Peru. That is why the managers should strive to have a team of personnel with a high level of intrinsic motivation. Therefore, it would be advisable for managers to take actions to satisfy the needs of competence, autonomy, and relatedness of their employees.
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Kuo, Paulina Susan. "Thick film, orientation-patterned gallium arsenide for nonlinear optical frequency conversion /". May be available electronically:, 2008. http://proquest.umi.com/login?COPT=REJTPTU1MTUmSU5UPTAmVkVSPTI=&clientId=12498.

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Kakade, Meghana Vasant. "Uniaxial orientation of polymer molecules via electrospinning". Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 53 p, 2007. http://proquest.umi.com/pqdweb?did=1338927121&sid=11&Fmt=2&clientId=8331&RQT=309&VName=PQD.

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Abboud, Roger Joseph. "A assessoria aos investimentos de pessoas físicas: um estudo sobre as práticas dos profissionais no Brasil". reponame:Repositório Institucional do FGV, 2003. http://hdl.handle.net/10438/2221.

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Made available in DSpace on 2010-04-20T20:51:13Z (GMT). No. of bitstreams: 3 74571.pdf.jpg: 10140 bytes, checksum: 43aabe6f892c207980df123db3e31578 (MD5) 74571.pdf: 1372596 bytes, checksum: 13ea742ab636670af386b2584020c978 (MD5) 74571.pdf.txt: 120236 bytes, checksum: 70ae3b3b1e0ca9faac09a89ba6138d20 (MD5) Previous issue date: 2003-03-17T00:00:00Z
This study refers to investment counseling to individuals provided by practitioners in bank branches. The text introduces the concept of counseling propensity, which is manifested by the practitioner when providing that service, and can be found in three situations: propensity to client characteristics; propensity to product characteristics; and propensity to product sales. The propensity may influence the practitioner’s recommendations to clients, and may be influenced by characteristics of the practitioner, the banking institution, and the practitioner-client relationship.
Trata dos profissionais que prestam assessoria de investimentos a pessoas físicas em agências bancárias. Introduz o conceito de propensão do assessor de investimentos, que é manifestado pelo profissional quando presta seu serviço de assessoria, e pode assumir três condições: a propensão às características do cliente; a propensão às características do produto; e a propensão à venda de produtos. A propensão pode influenciar as recomendações do profissional aos clientes, e pode ser influenciada pelas características do profissional, do banco, e do relacionamento entre profissional e cliente.

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Seldenreich, Joel Valentin. "Evidências de orientação para o mercado na Sicredi Sul SC : um estudo exploratório". reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2017. http://hdl.handle.net/10183/171430.

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A adoção do marketing na estratégia da organização encontra grande repercussão na literatura da Administração. Dentre as estratégias, a orientação para o mercado tem-se apresentado como uma forma da organização fazer frente a mercados cada vez mais competitivos. Diversas pesquisas tem demonstrado a associação da orientação para o mercado, com performances empresariais positivas, além de promover a entrega de valores superiores para seus clientes. Esta pesquisa aborda a verificação da existência de elementos e antecedentes que apontem para uma orientação para o mercado na Sicredi Sul SC, que é uma cooperativa de crédito com mais de 16 mil associados, com atuação em 9 municípios no sul do estado de Santa Catarina. Para a viabilização da pesquisa foi realizado um estudo exploratório e utilizada, como base para orientação das entrevistas, a escala MARKOR, elaborada por Kohli, Jaworski e Kumar (1993). Assim, utilizando esta escala como guia, foram realizadas 23 entrevistas, incluindo o presidente do conselho de administração, a diretoria executiva a gerência regional, assessores, gerentes gerais e administrativos das agências da cooperativa, entre os meses de maio e junho de 2017. As respostas apontaram que a Sicredi Sul SC apresenta, ainda que de forma moderada, algumas evidências de orientação para o mercado. A geração de inteligência foi o item que se destacou positivamente, já a disseminação das informações e a resposta apresentaram necessidades de avanços. Quando analisados os antecedentes para a orientação para o mercado identificou-se a oportunidade da criação de um plano de marketing que coloque a Orientação para o Mercado no centro da estratégia para que este conceito seja incorporado na cultura da cooperativa pesquisada e possibilite gerar um valor superior a seus associados.
The adoption of marketing in the strategy of the organization finds great repercussion in the administration literature. Among the strategies, the market orientation has been presented as a way to the organization face increasingly competitive markets. Several researches have demonstrated the association of market orientation with positive business performances, as well as promoting the delivery of superior values to its clients. This research aims to verify the existence of such elements and antecedents in Sicredi Sul SC, which is a credit cooperative with more than 16 thousand associates working in 9 municipalities in the south of Santa Catarina state. In this research, an exploratory study was carried out and used as a basis for the orientation of the MARKOR interviews, elaborated by Kohli, Jaworski and Kumar (1993). Thus, using this scale as a guide, 23 interviews were conducted between May and June 2017. It was interviewed the chairman of the board of directors, the regional management executive board, advisors, general and administrative managers of the cooperative agencies. Responses pointed out that Sicredi Sul SC presents an average level of market orientation, highlighting its capacity to generate market information and having to improve in the dissemination and response to the market. When analyzing the antecedents of market orientation, the opportunity was identified to the creation of a marketing plan that places market orientation at the center of the strategy, so this concept can be incorporated into the culture of the studied cooperative and allowing to generate a higher value to its associates.

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Allen, Thomas William. "What works for me? : the impact of the combination between 'personal style' and therapeutic orientation on a client's experience of therapy". Thesis, University of Hertfordshire, 2012. http://hdl.handle.net/2299/7622.

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Recent research on psychotherapeutic outcome has highlighted cognitive behaviour therapy (CBT) as the preferred psychotherapeutic approach for most psychological problems. There is however considerable evidence supporting the comparative effectiveness of approaches alternative to CBT. Central to this alternative evidence base is the notion that ‘personal styles’ are influential in determining individual preferences for different psychotherapeutic approaches. This study examined the effect of the combination between the ‘personal style’ of the client and the type of psychotherapeutic approach they receive (more or less directive) on the client’s experience of therapy. A second aim of this study was to explore similarities and differences in the way clients with different 'personal styles' construe therapy through analysis of repertory grid data. Thirty participants with diagnoses of anxiety and/or depression were recruited from mental health charities and a local NHS community team. Participants completed a questionnaire measuring the direction of interest element of personal style, a self-report questionnaire rating their experience of psychotherapy and a repertory grid exploring their construing of psychotherapy. The study found that the fit between an individual’s ‘personal style’ and the type of therapeutic approach they received was predictive of therapy experience. Analysis of the repertory grids revealed few differences in the construing of participants with different ‘personal styles’. The use of a global measure of therapeutic experience was original in research looking at the helpful aspects of psychotherapy. The strengths and limitations of the study are discussed and ideas for future research are recommended.

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Eldredge, Rebecca A. "Relationships between religious orientation, religious beliefs, and social justice /". Available to subscribers only, 2006. http://proquest.umi.com/pqdweb?did=1208144181&sid=18&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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Santos, Verónica Patrícia Mendes dos. "Relação entre responsabilidade social empresarial, satisfação no trabalho, identificação com a organização e orientação para o cliente : análise de uma instituição bancária". Master's thesis, Instituto Superior de Economia e Gestão, 2013. http://hdl.handle.net/10400.5/11033.

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Mestrado em Gestão de Recursos Humanos
O presente trabalho visa o estudo da influência das perceções de responsabilidade social empresarial (RSE) sobre a satisfação no trabalho, identificação organizacional, e orientação para o cliente. Sendo este tema pertinente pois, torna-se importante o acesso às percepções dos colaboradores acerca das atividades de RSE, de modo a verificar se as mesmas, os afetam de um modo positivo ou negativo. O estudo foi realizado numa instituição bancária portuguesa, sendo assim aplicado a um conjunto de agências do concelho de Almada. Os resultados revelaram uma relação positiva e significativa entre as perceções de RSE e a identificação organizacional, satisfação no trabalho e orientação para o cliente, levando à confirmação das hipóteses construídas. Por seu turno, constatou-se ao contrário de estudos passados, que a satisfação no trabalho e a identificação organizacional não atuam enquanto variáveis mediadoras da relação entre RSE e orientação para o cliente. Por outro lado, observou-se que a importância atribuída à responsabilidade social, modera a relação entre a RSE e a orientação para o cliente. E por fim, ao decompor a RSE nas suas componentes verificou-se que a satisfação no trabalho dos indivíduos, é mais influenciada pelas políticas de RSE face aos funcionários e governo, enquanto que as politicas de RSE face ao governo são mais influentes na orientação para o cliente, e identificação organizacional, que também é influenciada pelas politicas de RSE face aos stakeholders.
The present work aims to study the influence of corporate social responsibility (CSR) on job satisfaction, organizational identification and customer orientation. Therefore becomes important to access the perceptions of employees about the CSR activities in order to ascertain if they affect them in a positive or negative way. The study was conducted in a Portuguese bank , thus being applied to a number of agencies in the municipality of Almada. The results revealed a positive and significant relationship between perceptions of CSR and organizational identification, job satisfaction and customer orientation, leading to the confirmation of hypotheses constructed. In turn, it was found, unlike past studies that job satisfaction and organizational identification did not act as mediating variables of the relationship between CSR and customer orientation. On the other hand, it was observed that the social responsability importance can moderate the relationship between CSR and customer orientation. Finally, the decomposing CSR into its components it was found that job satisfaction of individuals, is more influenced by CSR policies in relation to employees and government, while the CSR policies against the government are most influential in orientation customer and organizational identification, which is also influenced by the policies of stakeholders in relation to CSR.

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Antunes, Ana Rita Araújo. "A implementação de sistemas de e-procurement : estudo de caso no banco ABC". Master's thesis, Instituto Superior de Economia e Gestão, 2020. http://hdl.handle.net/10400.5/20645.

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Mestrado em Gestão e Estratégia Industrial
A crescente globalização e o surgimento da internet conduziram ao aparecimento de novos desafios às empresas. Assim, estas necessitam de estar constantemente recriarem-se de forma a obter vantagem competitiva e diferenciarem-se dos seus concorrentes. Para as áreas de compras, a implementação de ferramentas de e-procurement pode assumir um papel preponderante no que se refere a obtenção de maior eficiência. Este estudo apresenta um estudo de caso numa empresa do setor bancário procurando analisar os benefícios e barreiras inerentes à implementação do e-procurement bem como em que medida é que a implementação destes sistemas afetaram os relacionamentos com fornecedores. Conclui-se que a empresa apresentou bastantes melhorias quanto à redução de custos, acesso a um número mais alargado de fornecedores, melhor coordenação e maior transparência nos processos, e que os benefícios superaram as barreiras que emergiram da implementação do e-procurement. O impacto que a implementação destes sistemas teve nos relacionamentos com os fornecedores foi pouco significativo porque embora se verifique a automatização dos processos, os relacionamentos cliente-fornecedor são baseados em confiança.
The growing globalization and the arising of the internet have led to the emergence of new challenges for companies and corporate organizations. They need to constantly recreate themselves in order to obtain a competitive advantage and differentiate from their competitors. For purchasing areas, the implementation of e-procurement tools can take a leading role in terms of achieving greater efficiency. This study presents a case study in a banking sector’s company which analyzes the benefits and barriers inherent to the implementation of e-procurement, as well as the extent to which the implementation of these systems affected relationships with suppliers. It is concluded that the company has presented considerable improvements in cost reductions, access to a larger number of suppliers, better coordination and greater transparency in the processes, and that the benefits have overcome the barriers that have emerged from the implementation of e-procurement. The impact that the implementation of these systems had on the supplier relationship was not very significant because although there is automation of processes, the customer-supplier relationship is based on trust
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Swearingen, Carolyn E. "The role of internalized homophobia, sexual orientation concealment and social support in eating disorders and body image disturbances among lesbian, gay and bisexual individuals /". view abstract or download file of text, 2006. http://proquest.umi.com/pqdweb?did=1251836041&sid=10&Fmt=2&clientId=11238&RQT=309&VName=PQD.

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Thesis (Ph. D.)--University of Oregon, 2006.
Typescript. Includes vita and abstract. Includes bibliographical references (leaves 134-138). Also available for download via the World Wide Web; free to University of Oregon users.

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Arnett, Sally Elizabeth. "Job satisfaction, orientation, and commitment of Illinois family and consumer science teachers /". Available to subscribers only, 2008. http://proquest.umi.com/pqdweb?did=1594494081&sid=14&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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Mercier, Adeline. "Exploration vocationnelle au début du secondaire : une description en fonction des caractéristiques motivationelles des jeunes et de leurs perceptions du climat d'apprentissage". Thesis, Université Laval, 2010. http://www.theses.ulaval.ca/2010/27293/27293.pdf.

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Amaral, Daniel. "Orientação para o mercado e fidelização de clientes: em estudo no setor bancário brasileiro". Universidade Presbiteriana Mackenzie, 2011. http://tede.mackenzie.br/jspui/handle/tede/533.

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Made available in DSpace on 2016-03-15T19:25:37Z (GMT). No. of bitstreams: 1 Daniel Amaral.pdf: 1222267 bytes, checksum: 90d53f2f6eeb1f0030cb8f4afd5f840c (MD5) Previous issue date: 2011-04-08
This dissertation aimed at exploring market orientation and customer loyalty in the Brazilian banking sector. The objective was to identify the association between them. A qualitative study with descriptive nature was made. The sample consisted of fifteen professionals in areas responsible for customer understanding, care and loyalty. The participating banks were Itaú, Bradesco, Caixa, Santander and Citibank. Data collection was conducted through interviews with a semi-structured guide and for the analyses, it was applied techniques of templates’ analyses. The results suggest that several points in the literature of market orientation were found in participants' reports, such as (1) the constant search for understanding and meeting the expressed needs of clients and (2) inter-functional coordination. On the other hand, some concepts were not constant, as (1) the search in the care of future needs and (2) the company's response, since banks do not react quickly assessed the competitive actions, due to bureaucracy, complexity and planning already determined. Regarding the identification of loyalty types, banks are in a constant structure to better meet the current customers needs. Thus, a large proportion of customers are actually loyal, proven by time of relation, number of services increase and recommendation. But there is still a large volume of customers that continues the relationship due to an inertial state, aggravated by the sight of commodity market. Thus, there are many opportunities for improvement, owing to needs expressed, whose solutions have not yet been reached. Moreover, banks are starting to develop processes that allow the detection of future needs. Mergers and acquisitions have impacted the industry in the loyalty of some customers groups, when there was a perceived drop in quality of services after the unification. Regarding the main objective, the analysis suggests that market orientation is associated with the loyalty, mainly in relation to structured processes for the company to have access to information, involving all areas to find solutions and take corrective actions. Despite the commodity market, some interviewees believe that the category is going through a maturing process in which the quest for customer loyalty will be even more important, since the inertia of the industry will not be as intense as today.
Esta dissertação procurou estudar a orientação para o mercado e a fidelização de clientes no setor bancário brasileiro. O objetivo geral foi identificar a associação entre ambos. Foi realizada uma pesquisa qualitativa de natureza descritiva. A amostra foi composta por quinze profissionais de áreas responsáveis pelo entendimento, atendimento e fidelização dos clientes. Os bancos participantes foram o Itaú, Bradesco, Caixa, Santander e Citibank. A coleta de dados foi feita por meio de entrevistas com roteiro semi-estruturado e como técnica de análise, foi utilizada a análise de templates. Os resultados sugerem que diversos pontos descritos na literatura de orientação para o mercado foram encontrados nos discursos dos entrevistados, tais como (1) a constante busca pelo entendimento e atendimento às necessidades expressadas dos clientes e (2) a coordenação inter-funcional. Por outro lado, alguns conceitos não foram constantes, como (1) a busca no atendimento das necessidades futuras e (2) a resposta da empresa, uma vez que os bancos avaliados não reagem rapidamente às ações concorrenciais por causa da burocracia, complexidade e planejamento já determinado. Em relação à identificação dos tipos de fidelidade, os bancos estão em constante estruturação para melhor atendimento das necessidades atuais dos clientes. Dessa forma, uma grande parte dos clientes realmente possui fidelidade, comprovada pelo tempo de casa, aumento do número de serviços e recomendação. Porém, ainda há um grande volume de clientes que continua o relacionamento em função de um estado inercial, agravado pela visão massificada da categoria. Dessa forma, há muitas oportunidades de melhorias, devido à existência de necessidades expressadas, cujas soluções ainda não foram alcançadas. Além disso, os bancos estão começando a desenvolver processos que permitam a detecção de necessidades futuras. As fusões e aquisições do setor impactaram na fidelização de alguns grupos de clientes, quando houve uma percepção de queda na qualidade dos serviços após a unificação. Em relação ao objetivo principal, a análise sugere que a orientação para o mercado está associada com a fidelização do setor, principalmente em relação aos processos estruturados para que a empresa tenha acesso às informações, envolva as áreas na busca de soluções e tome ações corretivas. Apesar da massificação do mercado, alguns entrevistados acreditam que a categoria está passando por um amadurecimento, na qual a busca pela fidelização será ainda mais importante, uma vez que a inércia do setor não será tão intensa como nos dias de hoje.

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39

Hansen, James Law. "Assessing the efficacy of a precepted orientation in new graduate nurse transition into the workplace". Laramie, Wyo. : University of Wyoming, 2008. http://proquest.umi.com/pqdweb?did=1798480941&sid=1&Fmt=2&clientId=18949&RQT=309&VName=PQD.

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McClure, Rex. "Exploring the relationship between downsizing and market orientation : the effect of mediating variables /". Available to subscribers only, 2007. http://proquest.umi.com/pqdweb?did=1342729211&sid=9&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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41

Liu, Zaiwen. "Conformation and orientation of an alanine-rich polypeptide incorporated in electrospun PEO fibers". Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 60 p, 2008. http://proquest.umi.com/pqdweb?did=1597632371&sid=7&Fmt=2&clientId=8331&RQT=309&VName=PQD.

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Salgado, Susana Ortiz. "Influence of feminist orientation & family connectedness on adolescent Latino/a students' career aspirations /". view abstract or download file of text, 2007. http://proquest.umi.com/pqdweb?did=1404354681&sid=1&Fmt=2&clientId=11238&RQT=309&VName=PQD.

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Thesis (Ph. D.)--University of Oregon, 2007.
Typescript. Includes vita and abstract. Includes bibliographical references (leaves 199-212). Also available for download via the World Wide Web; free to University of Oregon users.

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McMahan, Ethan A. "Values and mortality salience the moderating effects of value orientation on cultural worldview defense /". Laramie, Wyo. : University of Wyoming, 2007. http://proquest.umi.com/pqdweb?did=1400968231&sid=1&Fmt=2&clientId=18949&RQT=309&VName=PQD.

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Puebla, Karina. "Effects of build orientation, aging, and pre-conditioning on mechanical properties for stereolithography-manufactured ASTM type I specimens using a design of experiments approach". To access this resource online via ProQuest Dissertations and Theses @ UTEP, 2009. http://0-proquest.umi.com.lib.utep.edu/login?COPT=REJTPTU0YmImSU5UPTAmVkVSPTI=&clientId=2515.

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Nance, Scott Patton. "A feasibility study of fiber orientation determination in carbon-carbon composites using laser point source heating /". Available to subscribers only, 2006. http://proquest.umi.com/pqdweb?did=1240704851&sid=6&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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Thesis (M.S.)--Southern Illinois University Carbondale, 2006.
"Department of Mechanical Engineering and Energy Processes." Includes bibliographical references (leaves 52-53). Also available online.

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Dianne, Soule Melissa C. Kido. "Nonlinear vibrational spectroscopic studies of the absorption and orientation of environmentally important molecules at the vapor/water interface /". view abstract or download file of text, 2007. http://proquest.umi.com/pqdweb?did=1335361671&sid=2&Fmt=2&clientId=11238&RQT=309&VName=PQD.

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Thesis (Ph. D.)--University of Oregon, 2007.
Typescript. Includes vita and abstract. Includes bibliographical references (leaves 146-156). Also available for download via the World Wide Web; free to University of Oregon users.

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Lindsay, Julie Elizabeth. "Theories of intelligence, goal orientation, and self-efficacy examining vulnerability to depression in Native American children and adolescents /". Laramie, Wyo. : University of Wyoming, 2006. http://proquest.umi.com/pqdweb?did=1221722981&sid=4&Fmt=2&clientId=18949&RQT=309&VName=PQD.

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Starks, Tyrel J. "Psychometric analysis of the Attraction/Intimacy Assessment Inventory : outlining the construct of sexual orientation and assessing its components /". Available to subscribers only, 2009. http://proquest.umi.com/pqdweb?did=1895040751&sid=1&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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Thesis (Ph. D.)--Southern Illinois University Carbondale, 2009.
"Department of Psychology." Keywords: Sexual orientation, Sexual behavior, Sexual attraction, Sexual identity, Gay, Lesbian, Bisexual, Bisexual mental health, Assessment, Attraction/Intimacy Assessment Inventory Includes bibliographical references (p.148-157). Also available online.

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Giles, Jody A. "An exploration of the relationships among epistemological beliefs, educational values, political orientation, demographics, and attitude toward charter school enrollment /". Available to subscribers only, 2008. http://proquest.umi.com/pqdweb?did=1594482221&sid=13&Fmt=2&clientId=1509&RQT=309&VName=PQD.

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Achenbach, Kay L. "Melt and deformation in the mantle beneath mid-ocean ridges a textural and lattice-preferred orientation study of abyssal peridotites /". Laramie, Wyo. : University of Wyoming, 2008. http://proquest.umi.com/pqdweb?did=1798966681&sid=1&Fmt=2&clientId=18949&RQT=309&VName=PQD.

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Thesis (Ph.D.)--University of Wyoming, 2008.
Title from PDF title page (viewed on Mar. 22, 2010). Appendices are available as supplemental PDF files. Includes bibliographical references (p. 249-263).

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Tesis sobre el tema "Client orientation"

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