Artículos de revistas: "Client orientation"

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Springer, Svenja, Peter Sandøe, Herwig Grimm, Sandra A. Corr, Annemarie T. Kristensen y Thomas Bøker Lund. "Managing conflicting ethical concerns in modern small animal practice—A comparative study of veterinarian’s decision ethics in Austria, Denmark and the UK". PLOS ONE 16, n.º 6 (18 de junio de 2021): e0253420. http://dx.doi.org/10.1371/journal.pone.0253420.

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Small animal veterinarians frequently have to manage conflicting interests. Beside the key consideration of the patient’s interests, small animal veterinarians are often challenged to consider not only client’s emotional needs, but also their own personal aspirations to provide quality patient care and to make a good living as a professional. Further, veterinarians have an interest in continuous professional development and the use of the newest treatments, which may influence their decision-making process. Based on published work, we hypothesize the existence of four decision ethics orientations that veterinarians can use to manage potentially conflicting concerns. These are: the patient-focused, the client-empathetic, the client-devolved and the development-oriented decision ethics orientations. We surveyed small animal veterinarians in Austria, Denmark, and the UK using a questionnaire (N = 648), and successfully identified the four decision ethics orientations in all three countries. The patient-focused and client-empathetic decision ethics orientations are salient in all countries, whereas Danish and UK veterinarians are slightly more client-empathetic and client-devolved compared to their Austrian colleagues. Across countries our findings show that experienced and older veterinarians tend to be more client-empathetic. Younger and less experienced professionals are more development-oriented compared to their older and more experienced colleagues. In contrast to other studies investigating ethical issues in small animal practice, we found no evidence that gender plays a decisive role in the tendency towards any decision ethics orientation. We also show that veterinarians with a higher client-empathetic orientation and development-orientation more often discuss the possibility of health insurance with clients who do not have it. The present study provides a first empirical insight into how veterinarians manage challenging expectations and ethical concerns as part of decision making in modern small animal practice.

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Tardaskina, T. M., I. V. Stankevych y H. O. Sakun. "Management of a Commercial Bank on the Basis of Client Orientation". Business Inform 1, n.º 528 (2022): 373–82. http://dx.doi.org/10.32983/2222-4459-2022-1-373-382.

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The purpose of the article is to develop theoretical and methodological aspects of managing a modern commercial bank using a client-oriented approach. As a result of the study, the most reliable commercial banks were evaluated according to the National Bank of Ukraine, namely: JSC «Raiffeisen Bank», JSC «UkrSibbank» and JSC «Credit Agricole Bank», among which JSC «Credit Agricole Bank» was identified as the most client-oriented commercial bank. It is a veritably reliable bank with foreign capital that steadily increases its client base and its market share, paying special attention to the categories of clients such as middle-class and agricultural area, effectively managing risk and profit. The authors came to the conclusion that the introduction of a client-oriented strategy ensures sales growth, lower costs for attracting new clients, increasing cross-sales, strengthening market positions, profit growth. The work identifies and substantiates practical recommendations for the formation of a modern client-oriented attractive commercial bank. The study considers such components as: organization structure, format of branches, corporate culture, qualification of staff, its attitude to the client, information and computer support, communication with the client, image, reputation of the bank, quality of services. It is proposed to segment the client base into separate groups of clients, which are the directions of further research by the authors of the article. This approach will allow to assess the possibilities of mutually beneficial cooperation with different groups of clients, define the profile of clients to determine the optimal way to promote a banking product/services, differentiate the price of banking products/services for various clients.

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Trigunarsyah, Bambang. "Organizational culture influence on client involvement". Engineering, Construction and Architectural Management 24, n.º 6 (20 de noviembre de 2017): 1155–69. http://dx.doi.org/10.1108/ecam-06-2016-0141.

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Purpose Lack of client involvement in construction of public projects has been identified as the main cause of many operational problems. Organizational culture (OC) plays a major role in guiding and shaping behavior of organizations, which could lead to the lack of client involvement. The purpose of this paper is to investigate the influence of OC on client’s involvement in construction project delivery. Design/methodology/approach A questionnaire survey was distributed to various government agencies of the Kingdom of Saudi Arabia. Structural equation modeling is used to determine the significance of the impact of OC factors on the involvement of clients in construction projects. Findings This study suggests that OC plays a major role in influencing and increasing the client involvement in construction projects by emphasizing team orientation, which includes team contribution and team accountability. In addition, it is also important to value employee’s idea. Research limitations/implications This study was limited to government agencies as clients in construction projects, i.e. only public sector construction projects (not private sector projects). Therefore, researchers are encouraged to investigate client involvement in the private sector projects. Originality/value This paper provides empirical evidence of the relationships between OC and the client involvement in construction projects by emphasizing team orientation.

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Herbert, James T. y Harold E. Cheatham. "Africentricity and the Black Disability Experience: A Theoretical Orientation for Rehabilitation Counselors". Journal of Applied Rehabilitation Counseling 19, n.º 4 (1 de diciembre de 1988): 50–54. http://dx.doi.org/10.1891/0047-2220.19.4.50.

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Due to theoretical orientation and training received, the rehabilitation counselor working with the Black disabled client may encounter a set of atypical client responses and requirements. This paper reviews some of the literature addressing counselor and client characteristics and prospective factors for failure in counseling Black disabled clients. The Eurocentric theoretical basis of training and practice is discussed, followed by an overview of the Africentric approach which potentially provides for rehabilitation counselors' improved service delivery to the Black disabled client.

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Berant, Ety y Shraga Zim. "Integration of Attachment Self-Report Scales With the Rorschach". Rorschachiana 34, n.º 2 (enero de 2013): 156–87. http://dx.doi.org/10.1027/1192-5604/a000047.

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The current case study exemplifies the value of integrating an attachment self-report tool measuring attachment orientation with the Rorschach. This process is presented by means of a case study that demonstrates the usefulness of the Rorschach when clients have difficulties self-disclose their attachment insecurity. The Rorschach clarified the clinical picture of the client and guided the therapist in finding the road to the suffering client. Only after one year of therapy the client’s attachment questionnaire scores and her Rorschach converged.

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Barrett, Kathleen A. y Benedict T. McWhirter. "Counselor Trainees' Perceptions of Clients Based on Client Sexual Orientation". Counselor Education and Supervision 41, n.º 3 (marzo de 2002): 219–32. http://dx.doi.org/10.1002/j.1556-6978.2002.tb01285.x.

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Côté, Daniel. "Comment implanter une orientation client?" Gestion 33, n.º 4 (2008): 71. http://dx.doi.org/10.3917/riges.334.0071.

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del Barrio-García, Salvador y Teodoro Luque-Martínez. "The Value of Client Perceptions in University Strategic Planning: An Empirical Research Study". Industry and Higher Education 23, n.º 6 (diciembre de 2009): 423–36. http://dx.doi.org/10.5367/000000009790156391.

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Given the normative changes in higher education at European, national and regional levels, together with social, economic, demographic and technological developments, universities need to adopt a client-oriented approach and to make this client orientation an integral component of their strategic planning process. The university's ‘clients’ should thus be involved in its strategic planning. This paper demonstrates how an importance–performance analysis applied to the perceptions of different groups of clients and stakeholders about the institution can be an effective tool in this regard. The proposed methodology will assist managers, and those responsible for university planning, to diagnose the internal situation of the institution by building matrices of points of excellence and deficiencies. In illustrating the effectiveness of this methodology, the authors stress the need for higher education institutions to move from a product orientation, based on the notion that the institution is best able to decide what its clients need, to a client orientation, based on knowledge of who its clients are and on a detailed investigation of their needs and interests.

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WITCOMBE, J. R., K. D. JOSHI, S. GYAWALI, A. M. MUSA, C. JOHANSEN, D. S. VIRK y B. R. STHAPIT. "PARTICIPATORY PLANT BREEDING IS BETTER DESCRIBED AS HIGHLY CLIENT-ORIENTED PLANT BREEDING. I. FOUR INDICATORS OF CLIENT-ORIENTATION IN PLANT BREEDING". Experimental Agriculture 41, n.º 3 (julio de 2005): 299–319. http://dx.doi.org/10.1017/s0014479705002656.

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In this paper we attempt to remove the dichotomy created by distinguishing between participatory and non-participatory breeding programmes by using the degree of client orientation as the basis for an analysis. Although all breeding programmes are implicitly client-oriented, we examine how participatory approaches explicitly increase the extent of client orientation. We briefly review the history of participatory plant breeding (PPB) and analyse the participatory techniques used at different stages of the breeding programme. In common with several other authors, we find that farmer involvement in selecting in the segregating generations may not be an essential component of PPB. However, in some circumstances such collaboration is required and is the subject of a second paper in this series. The purpose of all the techniques used in PPB programmes is to better meet the needs of clients. Thus, breeding programmes can be differentiated by their extent of client-orientation removing the dichotomy involved with the term participatory. We discuss four techniques in the suite of techniques that have been employed by PPB: identifying the target market or clients; using germplasm that can best meet the needs of target clients; matching the environments of the target clients; and product testing in the target market with target clients. Most attention is paid to the last of these four that is often referred to as participatory varietal selection (PVS) and how it is done varies with circumstances. Rice varieties from a client-oriented breeding programme in Nepal were tested in mother and baby trials in Bangladesh. The rapid acceptance of these varieties by farmers illustrates the power of the participatory trials system and the success of a highly client-oriented breeding approach.

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Fraser-Arnott, Melissa. "Library orientation practices in special libraries". Reference Services Review 48, n.º 4 (6 de julio de 2020): 525–36. http://dx.doi.org/10.1108/rsr-03-2020-0017.

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Purpose The library orientation session is an important marketing tool because it offers the first opportunity for library staff to connect with new clients (Craft and Ballard-Thrower, 2011; Rhoades and Hartsell, 2008). This paper aims to explore library orientation practices in special libraries and information centers with the goal of surveying current practices and identifying guidance for successful orientation program design and delivery. Design/methodology/approach This study explored library orientation practices in special libraries and information services through an electronic survey. The survey questions were developed based on themes that emerged from case studies on library orientations from the academic library literature. These themes included reasons for library orientation program redesigns, the importance of partnerships in orientation design and delivery and the tools and techniques used in the delivery of orientation sessions. Findings The results revealed that library orientations are taking place in special libraries, but there is no consistent approach to library orientation delivery. Even within a single library, multiple approaches to library orientations are taken based on client availability, demand and information needs observations of library staff. Participants’ responses were analyzed to develop recommendations for special library orientations. These include developing partnerships (particularly with human resource departments), using technology strategically, considering the timing of orientations for new potential clients in relation to their start as new employees in the host organization, customizing library orientations based on client segment, engaging in ongoing outreach, and being flexible in design and delivery methods. Research limitations/implications This study represents a starting step in an exploration of library orientation practices in special libraries. The key limitation of this study was the low response rate leading to small sample size. A larger sample of special libraries would be needed to produce a quantitative analysis of the prevalence of practices with an acceptable degree of statistical significance. Alternately, smaller samples of special libraries organized by characteristics such as size or type (e.g. corporate libraries, law libraries and medical libraries) could be conducted to determine if distinctive trends exist within these special library types. Practical implications This study revealed information about key practices and challenges that can be used by special library practitioners seeking to implement or redesign a library orientation program in their library. Originality/value While academic and practitioner literature exists detailing library orientation activities in academic and school libraries, there are very few papers on special library orientations. This study fills a gap in the literature by investigating library orientation practices in special libraries and information centers.

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Arslanagic-Kalajdzic, Maja y Vesna Zabkar. "Hold me responsible". Corporate Communications: An International Journal 22, n.º 2 (3 de abril de 2017): 209–19. http://dx.doi.org/10.1108/ccij-01-2016-0012.

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Purpose Corporate communication practices are becoming ever more important for business service clients, as they signal quality and hence are related to client-perceived value. The purpose of this paper is to examine the interplay between corporate social responsibility (CSR), corporate reputation and client-perceived value, and to assess the moderating role of strategic orientation in business service relationships. Design/methodology/approach The conceptual framework based on the corporate communication framework, signaling theory and relationship marketing theory has been tested on a survey sample of 228 client firms, using covariance-based SEM and additional procedures for assessment of mediation and moderated mediation. Findings This paper reveals that communication practices concerning CSR positively and significantly influence client-perceived value. The authors show that reputation fully mediates the effect of CSR on client-perceived value. Finally, the effect of CSR on value is stronger if the client firm has a short-term strategic orientation, while long-term strategic orientation boosts the effect of corporate reputation on customer-perceived value. Research limitations/implications Further research on the topic may involve developing links between other elements of the corporate communication framework and client-perceived value. Originality/value The originality of the paper lies in better understanding the effects of CSR and corporate reputation on client-perceived value. The authors provide empirical evidence of the mediating role of reputation between the CSR (seen as “actions”) and client-perceived value.

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Kallio, Hanna, Arja Häggman-Laitila, Reetta Saarnio, Leena Viinamäki y Mari Kangasniemi. "Working towards integrated client-oriented care and services: A qualitative study of the perceptions of Finnish health and social care professionals". International Journal of Care Coordination 25, n.º 1 (5 de enero de 2022): 46–52. http://dx.doi.org/10.1177/20534345211070652.

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Introduction Client orientation is an essential principle that underlines the delivery of high-quality health and social care. Despite this, little is known about how the health and social care professionals perceive this principle. The aim of this qualitative study was to describe the integrated perceptions of health and social care professionals of client orientation and the requirements for competencies and care and service systems. Methods The 29 participants were Finnish health and social care professionals and the data were collected with asynchronous online discussions in a closed Internet-based group from November 2017 to January 2018 and analysed with inductive content analysis. Results Client orientation was a core value in health and social care and services due to the humane approach required and the client's rights and responsibilities. It also required the professionals to have specific competencies and collaborate. The system elements that supported client orientation were an integrating and responsive service system, service availability and accessibility, guidance, leadership, resources and the effective use of technology. Discussion Professionals need additional training and structural support from their organizations if they were to deliver efficient, flexible, high-quality client-oriented health and social care and services.

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Bedard, Jean C. y Lynford E. Graham. "The Effects of Decision Aid Orientation on Risk Factor Identification and Audit Test Planning". AUDITING: A Journal of Practice & Theory 21, n.º 2 (1 de septiembre de 2002): 39–56. http://dx.doi.org/10.2308/aud.2002.21.2.39.

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In auditing, risk management involves identifying client facts or issues that may affect engagement risk, and planning evidence-gathering strategies accordingly. The purpose of this paper is to examine whether auditors' identification of risk factors and planning of audit tests is affected by decision aid orientation, i.e., a “negative” focus wherein client risk and its consequences are emphasized, or a “positive” focus where such factors are not emphasized. Specifically, we expect that auditors will identify more risk factors using a negatively oriented risk identification decision aid, but only when engagement risk is relatively high. We address this issue in the context of auditors' knowledge of actual clients, manipulating decision aid orientation as negative or positive in a matched-pair design. Results show that auditors using the negative decision aid orientation identify more risk factors than do those using a positive orientation, for their higher-risk clients. We also find that decisions to apply substantive tests are more directly linked to specific risk factors identified than to direct risk assessments. Further, our results show that auditors with repeat engagement experience with the client identify more risk factors. The findings of this study imply that audit firms may improve their risk management strategies through simple changes in the design of decision aids used to support audit planning.

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Franklin, Donna L. "Does Client Social Class Affect Clinical Judgment?" Social Casework 67, n.º 7 (septiembre de 1986): 424–32. http://dx.doi.org/10.1177/104438948606700706.

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Conceptual frameworks affect the selection and processing of information elicited from clients, which in turn influence the clinical judgments that guide intervention. This study explores the interaction between theoretical orientation and the clinical judgment process as affected by client social class.

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Davis, Walter D., Clay Dibrell, Justin B. Craig y Judy Green. "The Effects of Goal Orientation and Client Feedback on the Adaptive Behaviors of Family Enterprise Advisors". Family Business Review 26, n.º 3 (12 de abril de 2013): 215–34. http://dx.doi.org/10.1177/0894486513484351.

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Family enterprise advisors work on complex and unique problems for their family enterprise clients. Little attention has been given to these professionals and their abilities to provide innovative solutions. In this study, our aim is to understand more about family enterprise advisors ( N = 231). To achieve this objective, we hypothesize that the effects of advisor goal orientation (i.e., learning orientation, proving orientation, and avoidance orientation) on adaptive behaviors (i.e., personal bricolage and individual innovative behavior) are mediated by the quality of feedback received from clients. The results indicate that quality of feedback partially mediates the relationships between goal orientation and these behaviors. We conclude by providing a practitioner model explaining how advisors may adapt to different family enterprise client role environments.

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Danilovich, Margaret, Rebecca E. Johnson, Laura Diaz y Lara Boyken. "HEALTH INTERVIEWING IMPROVES THE MEDICAID HOME AND COMMUNITY-BASED SERVICES HOME CARE AIDE-CLIENT RELATIONSHIP". Innovation in Aging 3, Supplement_1 (noviembre de 2019): S134—S135. http://dx.doi.org/10.1093/geroni/igz038.489.

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Abstract We investigated the feasibility of a Medicaid Home and Community-based Services home care aide (HCA) led health interview with clients (n=21) during usual care services provided by a single provider. We provided interview training in English and Spanish and HCAs (n=21) conducted five interviews using a card sort methodology to elicit client care preferences. The interviews consisted of five topics relative to care: 1) food and drink, 2) physical activity and mobility, 3) self-care, 4) home environment, and 5) how I spend my time. HCAs audio-recorded interviews and photographed card sorts for analysis. We conducted semi-structured interviews by telephone with clients and focus groups with HCAs, to evaluate the health interviewing experience. We transcribed interview recordings and evaluated fidelity to the health interview script. We administered the Your Health Orientation, Willingness to Communicate, and PROMIS-global health to clients and the Active Empathetic Listening Scale to HCAs. We used t-tests to investigate changes in survey outcomes pre and post interviews. Results show it is feasible to train English and Spanish speaking HCAs in a simple, health interviewing technique to elicit care preferences from clients. Doing so contributes new knowledge on client preferences. Clients desire HCAs who provide empathy, compassion, and motivation, and HCAs observed that interviewing clients helped them to better understand their care recipient’s needs. Future work should determine how embedding health communications training as part of orientation to client care, would influence HCA retention rates, as well as modify client health outcomes.

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Liu, Yi, Xue Li y Maggie Chuoyan Dong. "The role of customer orientation in key account managers’ performance: a client network perspective". Journal of Business & Industrial Marketing 34, n.º 7 (5 de agosto de 2019): 1592–605. http://dx.doi.org/10.1108/jbim-09-2017-0229.

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Purpose The purpose of this study is to investigate how does key accounts managers’ (KAMs’) customer orientation affect customers’ repurchase intention and how do tie strength and structural holes in KAMs’ client networks moderate these linkages. Design/methodology/approach Paired data of 208 dyadic relationships between KAMs and customers in several Chinese industries are subjected to multiple linear regression analyses. Findings KAMs’ functional customer orientation can directly increase customers’ repurchase intention, whereas relational customer orientation cannot do that. With strong ties in client networks, KAMs’ relational customer orientation could promote customers’ repurchase intention, whereas when there are many structural holes in a client network, relational customer orientation would constrain customers’ repurchase intention. In addition, structural holes can enhance the effectiveness of functional customer orientation in facilitating customers’ repurchase intention, but tie strength has no impact on this. Originality/value This study pays attention to the emerging topic of KAMs’ customer orientation and introduces KAMs’ client networks as a new contextual factor. The findings not only address the outcomes of KAM’s customer orientation but also indicate the vital role client networks play in determining the effectiveness of KAMs’ customer orientation.

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Helzner, Judith Frye y Anrudh K. Jain. "Toward a Client Orientation in Family Planning". International Family Planning Perspectives 19, n.º 1 (marzo de 1993): 31. http://dx.doi.org/10.2307/2133382.

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Leino-Kilpi, Helena. "Future of Nursing: Innovations in Client-orientation". Journal of Japan Academy of Nursing Science 19, n.º 1 (1999): 92–103. http://dx.doi.org/10.5630/jans1981.19.1_92.

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Fedosova, Alina y Irina Volkova. "Client orientation of central power generation companies". International Journal of Energy Sector Management 12, n.º 1 (3 de abril de 2018): 169–88. http://dx.doi.org/10.1108/ijesm-09-2016-0005.

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Zwick, Rebecca y C. Clifford Attkisson. "Effectiveness of a client pretherapy orientation videotape." Journal of Counseling Psychology 32, n.º 4 (1985): 514–24. http://dx.doi.org/10.1037/0022-0167.32.4.514.

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Satterly, Brent A. "Therapist Self-Disclosure from a Gay Male Perspective". Families in Society: The Journal of Contemporary Social Services 87, n.º 2 (abril de 2006): 240–47. http://dx.doi.org/10.1606/1044-3894.3517.

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Self-disclosure is a therapeutic intervention often studied within the therapeutic relationship. Increasing attention has been given to therapist self-disclosure (TSD) in light of the gay therapist's sexual orientation. This qualitative study examines the decision-making processes of gay male therapists regarding self-disclosure of their sexual orientations with straight and gay male clients. Four focus groups of therapists discussing these decisions were coded and analyzed. Data analysis reveals 3 topical areas for categorizing themes related to decisions about disclosure of sexual orientation for gay male therapists: (a) identity creation; (b) individual identity management, preclient contact; and (c) individual identity management, client contact. The author describes the themes that emerge and the need for a fluid model of TSD decision making for gay male therapists.

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Bafiti, Tsabika, Maria Viou y Prodromos Tarasis. "“Stepping up the ladder in safety”: An interpretative phenomenological analysis of how LGB clients experience their therapists’ sexual orientation". European Journal of Counselling Psychology 7, n.º 1 (9 de enero de 2019): 211–23. http://dx.doi.org/10.5964/ejcop.v7i1.139.

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Relevant literature has explored the issue of disclosure of Lesbian, Gay and Bisexual (LGB) therapists to heterosexual or LGB clients. But how do homosexual or bisexual clients understand and experience their therapist’s heterosexual orientation, known or assumed, in relation to the therapeutic alliance and the therapeutic process? In this qualitative study, we used the Interpretative Phenomenological Analysis to examine eight semi-structured interviews with LGB clients in a family-oriented therapy in Greece. Analysis revealed two themes of higher order, each having three subordinate themes depicting the client’s experience of the therapist’s sexual orientation: 1. Focus on the therapist’s sexual orientation: (a) as a hypothesis (b) as a factor of acceptance (c) as a factor of professional capability and 2. Focus on other therapist features: (a) gender (b) personality traits (c) practice of professional role. The therapist’s sexual orientation or the one perceived by the client was not a neutral issue in therapy and the cultivation of the therapeutic relationship but was only one part of the process. The way all these issues were processed and approached by clients was related to their personal history and phase of therapy. Suggestions for future research include conducting a research on clients from different therapeutic perspectives since it was carried out only on participants in long-term systemic family therapy.

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Beauquier, Sophie. "« Orientation client » et (in)civilité : le cas d’une ligne de transport public collectif". Lien social et Politiques, n.º 57 (20 de septiembre de 2007): 115–24. http://dx.doi.org/10.7202/016392ar.

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Cet article vise à articuler politique d’orientation client d’une entreprise publique de transport, d’une part, et (in)civilité des voyageurs à l’égard des salariés aux guichets, d’autre part, à partir du cas d’une nouvelle ligne de transport public collectif voulant inaugurer de nouveaux modes de relations entre agents et clients, basés sur l’attention et la convivialité. En fait de convivialité, c’est essentiellement l’incivilité que les salariés doivent régulièrement subir. L’énoncé, par la direction de la ligne, de la position centrale des clients dans l’organisation ainsi que l’évolution des missions confiées aux agents en contact avec les clients, viennent modifier la nature des rapports sociaux de service entre agents et clients, qui évoluent vers des rapports de pouvoir en faveur des clients et au détriment de la civilité dans l’espace public.

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Conway, C., P. W. G. Surgenor, T. B. Thekiso, A. Moore, A. Campion, A. Tormey y G. Rush. "Client personal recovery and recovery orientation of an Irish suicide intervention charity". Irish Journal of Psychological Medicine 35, n.º 2 (2 de agosto de 2017): 113–20. http://dx.doi.org/10.1017/ipm.2016.18.

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BackgroundRecovery is a key goal for individuals, and services’ recovery orientation can facilitate this process. The independent mental health sector is increasingly important in Ireland, particularly in counselling and suicide prevention. We aimed to evaluate Pieta House as a recovery-oriented service through clients’ self-rated recovery; and clients’ and therapists’ evaluation of the service.MethodsClients completing therapy over a 3-month period were invited to complete the Recovery Assessment Scale (RAS) and the Recovery Self Assessment-Revised (RSA-R). Therapists completed the RSA-R staff version.ResultsResponse rate was 36.7% for clients (n=88), 98% for therapists (n=49). Personal recovery was endorsed by 73.8% of clients, with highest agreement for factors ‘Willingness to Ask for Help’ (84.5%), and ‘Reliance on Others’ (82.1%). A smaller number agreed with factors ‘Personal Confidence and Hope’ (61.3%) and ‘No Domination by Symptoms’ (66.6%). Clients’ and therapists’ evaluation of the service showed high levels of agreement with factors of ‘Choice’ (90.9% clients, 100% therapists); ‘Life Goals’ (84.1% clients, 98% therapists) and ‘Individually Tailored Services’ (80.6% clients, 79.6% therapists). Client involvement in service management had the lowest level of agreement (36.4% clients, 30.6% therapists). Clients’ self-rated recovery correlated with their rating of the service (correlation value 0.993, p=0.01).ConclusionsClients’ self-rated recovery and the recovery orientation of Pieta House were rated highly, with areas for improvement in service user involvement, peer support and advocacy. The correlation of personal recovery and recovery orientation of the service may merit further study.

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Danilovich, Margaret, Laura Diaz, Lara Boyken, Amy Eisenstein y Rebecca Johnson. "Improving the Relationship of Medicaid Home and Community-Based Services Home Care Aides and Clients Through Health Interviewing". Journal of Applied Gerontology 39, n.º 7 (17 de julio de 2019): 778–84. http://dx.doi.org/10.1177/0733464819863915.

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Medicaid home and community-based services (HCBS) care plans should be person-centered, yet there is little research on how to ascertain this information in practice. The purpose of this study was to investigate the feasibility of a home care aide (HCA)–led health interview with clients during usual HCBS. We provided interview training, and HCAs ( n = 21) conducted five interviews with one client each using a card sort methodology to elicit client care preferences. HCAs audio-recorded interviews and photographed card sorts for analysis. We used a mixed-methods approach of semistructured interviews and focus groups with clients and HCAs to evaluate the health interviewing experience and client surveys of Your Health Orientation, Willingness to Communicate, and PROMIS (Patient-Reported Outcomes Measurement Information System) global health and HCA surveys of the Active Empathetic Listening Scale. We used t tests to investigate changes in survey outcomes pre and post interviews. Results show HCAs can conduct health interviews, and doing so contributes new knowledge on client preferences for care. Clients desire HCAs who provide empathy, compassion, and motivation, and HCAs felt interviewing clients helped them to better understand their care recipient’s needs.

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Hayes, Jeffrey A. y Andrew J. Erkis. "Therapist homophobia, client sexual orientation, and source of client HIV infection as predictors of therapist reactions to clients with HIV." Journal of Counseling Psychology 47, n.º 1 (2000): 71–78. http://dx.doi.org/10.1037/0022-0167.47.1.71.

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Cioffi, Joseph. "Orientation and mobility and the Usher syndrome client". Journal of Vocational Rehabilitation 6, n.º 2 (1996): 175–83. http://dx.doi.org/10.3233/jvr-1996-6209.

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Bartoli, Annie y Philippe Hermel. "Quelle compatibilité entre "orientation-client" et service public ?" Politiques et management public 24, n.º 3 (2006): 13–31. http://dx.doi.org/10.3406/pomap.2006.2331.

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Gallimore, Desirée, Lisa Keay y Frances Tinsley. "Orientation and Mobility Client Evaluation Tool (CET) Adult". International Journal of Orientation & Mobility 8, n.º 1 (2017): 37–61. http://dx.doi.org/10.21307/ijom-2017-066.

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Millette, Brenda E. "Client Advocacy and the Moral Orientation of Nurses". Western Journal of Nursing Research 15, n.º 5 (octubre de 1993): 607–18. http://dx.doi.org/10.1177/019394599301500507.

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Oyner, Olga, Elena Panteleeva, Yuliya Meteleva y Yuliya Tsygankova. "Client-Oriented Business Approach: Conceptual Model". Moscow University Economics Bulletin 2018, n.º 2 (30 de abril de 2018): 94–117. http://dx.doi.org/10.38050/01300105201826.

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This paper focuses on the customer orientation and considers an evolution of this notion, its modern interpretation, and conceptual model of customer-centric business approach. The main goal is to identify and classify the attributes of customer-centric approach. The subject of our study is a customer-centric approach, and the objects are attributes of this approach. As a research method, we use a meta-analysis of academic papers addressing customer orientation and related concepts. The model developed contains a combination of three types of customer centricity attributes and metrics of business performance of customercentric companies. This model forms the basis for further study of customer-centric approach peculiarities in different industries, and for the evaluation of the impact of customer-centricity level on business performance.

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Fitriarti, Etik Anjar. "KOMUNIKASI TERAPEUTIK DALAM KONSELING (Studi Deskriptif Kualitatif Tahapan Komunikasi Terapeutik dalam Pemulihan Trauma Korban Kekerasan Terhadap Istri di Rifka Annisa Women’s Crisis Center Yogyakarta)". Profetik: Jurnal Komunikasi 10, n.º 1 (1 de abril de 2017): 83. http://dx.doi.org/10.14421/pjk.v10i1.1223.

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Abstract. Violence against wives that occured in Indonesia until now there are still many happened. This resulted in various issues such as the trauma of the victims (clients).This client usually ask for help in social institutions such as Rifka Annisa Women’s Crisis Center as Non Govermental Organization (NGO) that protect, help and the empower women being a victim of violence. Rifka Annisa Women’s Crisis Center give counseling for the client to raise awareness and recovery client’s trauma. Researchers found communication therapeutic happened in counseling because in counseling happened communication that aims to relieve trauma felt by clients. Researchers analyzed use the theory of therapeutic communication and also put it to the theory of 5 stages of grief to know the psychological clients at each stage of the counseling there are denial, anger, offering, sorrow and acceptance. This research uses the method descriptive qualitative. Informants of research are counselors of psychology which were selected purposively sampling. Data is collected through in-depth interviews, observation the field and documentation.This research result indicates therapy communication is done by counselor in counseling that happened 4 steps there are pre interaction, the orientation, the work and the termination. In addition at every step of therapeutic communication was stages of recovery grief.

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Powell, James, Jerry Gladson y Roger Meyer. "Psychotherapy with the Fundamentalist Client". Journal of Psychology and Theology 19, n.º 4 (diciembre de 1991): 344–53. http://dx.doi.org/10.1177/009164719101900403.

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With the public scandal in recent years involving soma religious leaders, the religiously conservative client is facing identity and trust issues critical to self-understanding but not well understood by Christian therapists unfamiliar with this subculture. What may be healthy expressions of seeking congruence as a person may be misinterpreted as increased psychoparhology. Beginning with a theoretical orientation to the fundamentalist movement, two therapists who work with the population and a religious scholar attempt to share perspectives and clarify Issues for counseling conservative clients within their own self-identity structures. The religious subculture can then be made part of the healing process if the therapist is not threatened by it.

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Sheppard, Becky. "Should a Dramatherapist Disclose their Sexual Orientation to their Clients? Perhaps they should be Prepared To". Dramatherapy 39, n.º 3 (noviembre de 2018): 127–40. http://dx.doi.org/10.1080/02630672.2018.1510019.

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This article discusses the proposition that a therapist should be prepared to ‘come out’ and disclose their sexual orientation to a client, irrespective of how they identify. This enquiry has been shaped by the author's experience as a newly qualified dramatherapist, as a lesbian and as a new author. In the absence of existing dramatherapy literature on the topic of Therapist Self-Disclosure (TSD) and Therapist Self-Disclosure of Sexual Orientation (TSDSO), research has been drawn from publications across psychological literature. The article particularly focuses on the use of verbal and, to a lesser extent, non-verbal TSDSO with lesbian, gay or bisexual (LGB) therapists and/or clients. ‘Analytical snapshots’ from the author's clinical experience, as a final-year dramatherapy trainee, and from the author's personal experience will be presented and considered to further the discussion around preparedness for self-disclosure. The article supports the view that a dramatherapist should be prepared to disclose their sexual orientation to a client if required; and that becoming prepared would require the use of personal therapy, training, clinical supervision and awareness of the therapeutic relationship, as well as awareness of supporting literature.

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Epting, Franz R., Awilda M. Oliver, Carolyn A. West y Michael A. Rigdon. "THEORETICAL ORIENTATION AND THERAPISTS' VIEW OF THE HEALTHY CLIENT". Social Behavior and Personality: an international journal 14, n.º 1 (1 de enero de 1986): 45–49. http://dx.doi.org/10.2224/sbp.1986.14.1.45.

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An investigation of 48 therapists, who were classified as either experiential or analytical in their theoretical orientation, revealed that the two therapist groups were different in the way they described a healthy client using the California &sort. As predicted, experiential therapists scored significantly higher on expressive items than did the analytical therapists, but no difference was found for coping items. Coping items were highly valued by both groups. Further analysis revealed experiential therapists' placing more emphasis on being decisive, committed, and focused on erotic experiences, but less emphasis on being rational, verbal, and emotionally consistent.

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Goodwin, Cathy. "Marketing strategies for services: Globalization, client-orientation, de-regulation". International Journal of Research in Marketing 14, n.º 3 (julio de 1997): 291–93. http://dx.doi.org/10.1016/s0167-8116(97)89445-1.

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Karten, Elan Y. y Jay C. Wade. "Sexual Orientation Change Efforts in Men: A Client Perspective". Journal of Men's Studies 18, n.º 1 (1 de enero de 2010): 84–102. http://dx.doi.org/10.3149/jms.1801.84.

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Chakrabarty, Subhra, Scott Markham, Robert Widing y Gene Brown. "Client Perceptions of the Customer Orientation of Advertising Agencies". Journal of Customer Service in Marketing & Management 3, n.º 2 (12 de marzo de 1997): 81–93. http://dx.doi.org/10.1300/j127v03n02_07.

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Arnd-Caddigan, Margaret y Richard Pozzuto. "The Virtuous Social Worker: The Role of “Thirdness” in Ethical Decision Making". Families in Society: The Journal of Contemporary Social Services 90, n.º 3 (julio de 2009): 323–28. http://dx.doi.org/10.1606/1044-3894.3896.

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The meaning of the term empathy has been refined in the last few decades. The updated understanding of the term impacts the understanding of the social worker–client relationship. The nature and meaning of relationship may impact one's ethical decision making. For some, ethical practice is premised upon being able to enter into a relationship with the client that is based on empathy as it is currently defined. Practice implications follow from the relationship between empathy and ethics. These include clarification of methods to support the clients agency the nature of boundaries, and the use of self. All of the practice suggestions flow from the notion that we must critically analyze our orientation toward relationship in social work practice.

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Andreev, Vladimir M. y Lyubov V. Kupfer. "Language Features of Client-Oriented Behavior (On the Example of Corporate Texts of Modern Engineering and Construction Organizations)". Vestnik NSU. Series: History and Philology 19, n.º 2 (2020): 79–89. http://dx.doi.org/10.25205/1818-7919-2020-19-2-79-89.

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This article is written in line with the new direction of linguistics – organizational linguistics, which focuses on the features of the functioning of the language in the organization. The research material was written corporate texts of modern engineering and construction companies: official business documents; expert reports and conclusions; information leaflets, promotional materials, texts for the corporate website and periodicals. Corporate texts are studied from the position of their client-orientation. The client-orientation policy of the company involves the identification and satisfaction of customer needs, which is considered one of the priority tasks of the client-orientation organization. This approach in the company’s activities allows you to acquire significant advantages compared with other companies in this industry, in particular, to gain the trust of potential customers, establish, and then maintain and develop relationships with them, which helps to increase the efficiency of the organization. An analysis of written corporate texts shows that the client-orientation behavior of employees and company management involves a conscious choice of speech structures. So, official business documents are characterized by stereotypical composition and traditional language expression, manifested in the abundance of ready-made speech formulas. Technical reports and conclusions written by experts based on the results of the work performed are characterized by a clearly regulated structure, the use of terminated vocabulary and abbreviations, tokens with the meaning of obligation. In advertising texts, methods of intimization, identification, animation, verbalization of concepts important to the client are used. In general, all the studied written corporate texts can be considered customer-oriented, because they meet the main principle of customer focus – the formation of mutually beneficial relations between the client and the organization.

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Johari, Razana Juhaida, Zuraidah Mohd Sanusi y Arumega Zarefar. "Auditor’s Ethical Judgments: The Influence of Moral Intensity, Ethical Orientation and Client Importance". International Journal of Financial Research 10, n.º 3 (19 de mayo de 2019): 77. http://dx.doi.org/10.5430/ijfr.v10n3p77.

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This study examined auditors’ ethical judgments using two theoretical perspectives; (1) Moral intensity constructs of Jones’ (1991) Model and (2) Forsyth’s (1980) framework of individual ethical orientation. The importance of the moral issues and how they affected the auditors’ ethical judgments together with the influence of individual’s ethical orientation and the client importance is discussed. A research instrument consisted of two scenarios with different level of moral intensity issues and utilized a 12-item of moral intensity measurement and a Forsyth’s (1980) scale to measure ethical orientation along two dimensions, idealism and relativism. The client importance is manipulated in this between-subjects study. The results of 152 auditors’ found that the effects of the moral intensity construct and the client importance on auditors’ ethical judgments is different based on the issues intensity level of the scenarios. Whereas, both dimensions of the individual ethical orientation (idealism and relativism) are found significant in both of the scenarios tested. The limitations of the study and recommendation for future studies are also discussed.

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Li, I.-hsum, Wei-Yen Wang, Chung-Ying Li, Jia-Zwei Kao y Chen-Chien Hsu. "Cloud-based improved Monte Carlo localization algorithm with robust orientation estimation for mobile robots". Engineering Computations 36, n.º 1 (13 de diciembre de 2018): 178–203. http://dx.doi.org/10.1108/ec-03-2017-0081.

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Purpose This paper aims to demonstrate a cloud-based version of the improved Monte Carlo localization algorithm with robust orientation estimation (IMCLROE). The purpose of this system is to increase the accuracy and efficiency of indoor robot localization. Design/methodology/approach The cloud-based IMCLROE is constructed with a cloud–client architecture that distributes computation between servers and a client robot. The system operates in two phases: in the offline phase, two maps are built under the MapReduce framework. This framework allows parallel and even distribution of map information to a cloud database in pre-described formats. In the online phase, an Apache HBase is adopted to calculate a pose in-memory and promptly send the result to the client robot. To demonstrate the efficiency of the cloud-based IMCLROE, a two-step experiment is conducted: first, a mobile robot implemented with a non-cloud IMCLROE and a UDOO single-board computer is tested for its efficiency on pose-estimation accuracy. Then, a cloud-based IMCLROE is implemented on a cloud–client architecture to demonstrate its efficiency on both pose-estimation accuracy and computation ability. Findings For indoor localization, the cloud-based IMCLROE is much more effective in acquiring pose-estimation accuracy and relieving computation burden than the non-cloud system. Originality/value The cloud-based IMCLROE achieves efficiency of indoor localization by using three innovative strategies: firstly, with the help of orientation estimation and weight calculation (OEWC), the system can sort out the best orientation. Secondly, the system reduces computation burden with map pre-caching. Thirdly, the cloud–client architecture distributes computation between the servers and client robot. Finally, the similar energy region (SER) technique provides a high-possibility region to the system, allowing the client robot to locate itself in a short time.

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Adamson, Barbara J., Gael Sinclair-Legge, Anne Cusick y Lena Nordholm. "Attitudes, Values and Orientation to Professional Practice: A Study of Australian Occupational Therapists". British Journal of Occupational Therapy 57, n.º 12 (diciembre de 1994): 476–80. http://dx.doi.org/10.1177/030802269405701206.

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In recent years, the biomedical approach in the delivery of health care has been challenged by the ‘new public health’ model which promotes a humanistic, holistic approach to health care. Whilst occupational therapy has traditionally embraced this latter approach, evidence suggests that within the profession there is concern that technical advances (for example, the introduction of increasingly sophisticated equipment) have eroded many of the characteristics of a humanistic orientation to therapy. The extent to which occupational therapists endorse this new model was addressed in a survey of attitudes of practising occupational therapists (n = 378). A 22-item questionnaire, including aspects of therapist's knowledge and techniques, client characteristics, client-therapist relationships and approaches to professional practice, was modified and adapted for use with occupational therapists. The findings indicated that attitudes reflecting the new public health model — emphasising client-therapist interaction, client responsibility and holistic attitudes toward health care — prevailed, together with the therapist's knowledge and skills. Age and years of professional experience yielded significant differences, with older (30 or more years of age) and more professionally experienced (6 or more years) therapists endorsing a humanistic approach to therapy to a greater extent and with a greater emphasis on promoting the resources of the client than their younger and less professionally experienced counterparts. Recommendations for the education of occupational therapists and for professional practice are made, together with suggestions for further research.

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McPherson, Alan Stuart. "Client‐initiated disclosure of psychotherapists' sexual orientation: A narrative inquiry". Counselling and Psychotherapy Research 20, n.º 2 (junio de 2020): 365–77. http://dx.doi.org/10.1002/capr.12274.

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Erramilli, M. Krishna. "Book Review: Marketing Strategies for Services: Globalization, Client-Orientation, Deregulation". Journal of International Marketing 2, n.º 4 (diciembre de 1994): 106–8. http://dx.doi.org/10.1177/1069031x9400200408.

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Meijboom, Bert, Laurens Van den Bosch y René Schalk. "Refining case management for dementia using insights from operations management". Quality in Ageing and Older Adults 15, n.º 3 (2 de septiembre de 2014): 162–70. http://dx.doi.org/10.1108/qaoa-04-2014-0005.

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Purpose – Providers of healthcare services face increasing performance demands in terms of cost-efficiency as well as client centeredness. Dementia care is an illustrative example in this respect. Due to the aging society, the number of dementia clients is expected to grow significantly, which implies increasing costs. At the same time, demands in terms of coherent and high-quality care for dementia clients are increasing, putting a stronger emphasis on demand driven, responsive care and service processes. Literature shows that case management in dementia care is beneficial for persons with dementia and caregivers, but costly. Using insights from operations management (OM), the purpose of this paper is to develop a new model for case management in dementia care. Design/methodology/approach – To address both cost containment and customer orientation, insights from OM, in particular front/back office (FO/BO) configuration and modularity theory, are used to develop an innovative conceptual model for case management in dementia care. Findings – This framework offers a new way of conceptualizing care provision throughout the different phases of a chronic disease process. Linking FO/BO configurations and modular organizing with case management makes it possible to create a cost-effective and client-centered system of healthcare management. Originality/value – A new model is developed to address both cost containment and customer orientation based on insights from OM, in particular FO/BO configuration and modularity theory.

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Cai, Zhao, Hefu Liu, Qian Huang, Yue Kang y Liang Liang. "Encouraging client’s knowledge sharing in enterprise system post-implementation through psychological contract and entrepreneurial orientation". Information Technology & People 33, n.º 2 (30 de septiembre de 2019): 689–709. http://dx.doi.org/10.1108/itp-11-2018-0510.

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Purpose The purpose of this paper is to discuss the relationship between psychological contract and knowledge sharing behavior in the enterprise system (ES) post-implementation stage. The fulfillment and obligation of psychological contract are proposed as antecedents of knowledge sharing behavior performed by client firms. Additionally, entrepreneurial orientation (EO) is considered a moderator in the relationship between psychological contract and knowledge sharing. Design/methodology/approach This study adopted the questionnaire survey to collect data from 132 client firms of a focal ES provider in the garment industry of China. Hierarchical regression analysis was used for data analysis. Findings Psychological contract fulfillment is negatively related to knowledge sharing, whereas the positive role of psychological contract obligation is supported. EOstrengthens the role of both psychological contract fulfillment and obligation in shaping knowledge sharing behavior of client firms. Originality/value This study adopts forward- and backward-looking approaches in decision making as a theoretical lens to investigate how to improve client firms’ knowledge sharing behavior through psychological contract. By figuring out the roles of psychological contract and EO in influencing knowledge sharing, this research benefits both vendor and client firms in maintaining sustainable collaboration and continuous improvement of ES projects.

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Austin, PhD, FDRT, FALS, David R. y Bryan P. McCormick, PhD, CTRS, FDRT, FALS. "The truth about strengths-based practice: Not a new paradigm for recreational therapy—But an important one". American Journal of Recreation Therapy 15, n.º 3 (1 de febrero de 2017): 19. http://dx.doi.org/10.5055/ajrt.2016.0108.

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Although Heyne and Anderson have offered their strengths-based approach as a sea change in the practice of recreational therapy, there is compelling evidence that the strengths-based approach has existed within recreational therapy for some time. In fact, recreational therapists should take pride in being among the early adopters of the strengths-based approach. Recreational therapy’s foundation in humanistic psychology, and subsequently in positive psychology, has always provided an orientation to practice in which therapists were encouraged to focus on client strengths and resources. In addition, the authors argue that Heyne and Anderson’s exclusive focus on strengths, to the neglect of client problems and concerns, does not represent the entire spectrum served by recreational therapists. Further, Heyne and Anderson have inaccurately characterized recreational therapists as following a medical model, which emphasizes only client problems or health conditions. Further, they erroneously portray recreational therapists as exerting dominance over clients. This representation is simply not in keeping with practices in recreational therapy. The authors suggest that Heyne and Anderson should be applauded for bringing attention to the importance of recreational therapists focusing on using a strengths-based approach to assist clients to move toward the achievement of optimal functioning and well-being. In doing so, however, they have failed to acknowledge that recreational therapists work along the full range of human functioning that includes helping clients to alleviate problems at one end of the spectrum to the promotion of optimal functioning at the other end. The roles of alleviating client health problems and issues and the promoting of optimal functioning are dual roles that recreational therapists do and should take.

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Woo, Matthew. "Eye Movement Desensitization and Reprocessing Treatment of Nightmares: A Case Report". Journal of EMDR Practice and Research 8, n.º 3 (2014): 129–34. http://dx.doi.org/10.1891/1933-3196.8.3.129.

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A single client with depression and chronic nightmares was treated with 4 sessions of eye movement desensitization and reprocessing (EMDR) and showed a decrease in nightmares and improvement in general well-being. The client’s 2 nightmare images were resolved following Luber’s (2010) protocol for nightmare processing. Treatment effects were measured with the Outcome Rating Scale and showed a shift from the clinical range at pretreatment to the nonclinical range at the third session. The ready improvement and gains of this patient have served to highlight various aspects of the EMDR procedures which have worked well for the client, which included targeting the negative cognitions surrounding the theme of helplessness as well as adapting the positive cognition with a collectivistic orientation.

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Artículos de revistas sobre el tema "Client orientation"

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