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1

Robbins, Rebecca, Mark Butler, and Antoinette Schoenthaler. "Provider burnout and patient-provider communication in the context of hypertension care." Patient Education and Counseling 102, no. 8 (2019): 1452–59. http://dx.doi.org/10.1016/j.pec.2019.03.014.

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Price, Linda L., and Eric J. Arnould. "Commercial Friendships: Service Provider-Client Relationships in Context." Journal of Marketing 63, no. 4 (1999): 38. http://dx.doi.org/10.2307/1251973.

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Price, Linda L., and Eric J. Arnould. "Commercial Friendships: Service Provider–Client Relationships in Context." Journal of Marketing 63, no. 4 (1999): 38–56. http://dx.doi.org/10.1177/002224299906300405.

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Carreon, Samantha A., Lindsay Durkin, W. Hobart Davies, and Rachel Neff Greenley. "Influence of Provider Communication on Emerging Adults’ Medication Cognitions and Provider Satisfaction." Journal of Pediatric Psychology 45, no. 5 (2020): 573–82. http://dx.doi.org/10.1093/jpepsy/jsaa022.

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Abstract Objective This study examined how the content of medical provider communication related to medication prescriptions influenced emerging adults’ (EA) medication-related cognitions and satisfaction with care. Methods In total, 257 EA (ages 18–25) were randomized to one of three audio vignettes depicting a medical appointment in which the EA imagined him/herself as the recipient of an oral antibiotic prescription. Provider communication content varied by vignette as follows: the positive outcome expectancy (POE) vignette focused on enhancing patient POE related to antibiotic use; the negative outcome expectancy (NOE) vignette focused on reducing patient NOE; and the standard care vignette focused on providing factual medication information. Following the vignette, participants self-reported on demographics, select medication-related cognitions, and provider satisfaction from vignette. Results Those in the NOE vignette condition reported higher provider satisfaction, perceived the provider to have given more information, and evidenced lower NOE and higher POE about the antibiotic compared with those in the other conditions. Intent to adhere did not vary by vignette condition. Conclusions Brief, provider-initiated communication focused on reducing patient NOE may have unique value in altering EA’s medication-related cognitions. Given that medication-related beliefs are known correlates of adherence, future research should replicate and expand these findings in the context of real-world medical encounters and through the utilization of objective indices of medication adherence to more fully understand the potential significance of provider language emphasizing reduction of NOE on medication adherence.
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Lewis, Meagan. "Patient-Provider Communication in the Context of Hearing Loss." North Carolina Medical Journal 78, no. 2 (2017): 131–33. http://dx.doi.org/10.18043/ncm.78.2.131.

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Sim, Max, and Carolin Plewa. "Customer engagement with a service provider and context: an empirical examination." Journal of Service Theory and Practice 27, no. 4 (2017): 854–76. http://dx.doi.org/10.1108/jstp-03-2016-0057.

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Purpose Customer engagement is of critical interest to both academics and practitioners. Extant literature focusses primarily on customer engagement with a single focal object, usually brands; this study takes another view to consider customer engagement with multiple focal objects (service provider and context). In addition to testing the relationship of the individual dimensions of engagement with the service provider and engagement with the context, this research elaborates on their drivers, with a particular focus on distinct engagement platforms. The paper aims to discuss these issues. Design/methodology/approach A survey captures customer engagement with a service provider and a context in a higher education setting, with 251 responses collected across first- and third-year marketing courses in an Australian, mid-sized university. Findings Engagement with the service provider can drive engagement with the context. In turn, engagement with the service provider can be stimulated through the use of engagement platforms that enable customer-to-service provider interactions. The results show limited effects of customer-to-customer engagement platforms on engagement with the context though. The results are consistent across gender and student grade levels; some differences arise between international and domestic students. Originality/value This unique study broadens understanding of customer engagement with various focal objects and also details the flow of effects, from engagement with a service provider to engagement with the context. This research builds on conceptual discussions of engagement platforms and empirically examines their ability to facilitate affective, cognitive and behavioural engagement.
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Hah, Hyeyoung, Deana Goldin, and Sejin Ha. "The Association Between Willingness of Frontline Care Providers’ to Adaptively Use Telehealth Technology and Virtual Service Performance in Provider-to-Provider Communication: Quantitative Study." Journal of Medical Internet Research 21, no. 8 (2019): e15087. http://dx.doi.org/10.2196/15087.

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Background Telehealth technology can create a disruptive communication environment for frontline care providers who mediate virtual communication with specialists in electronic consultations. As providers are dealing with various technology features when communicating with specialists, their flexible attitude and behaviors to use various telehealth-related technology features can change the outcome of virtual care service. Objective The objective of this study is to examine frontline care providers’ technology adaptation behaviors in the electronic consultation context. From the perspective of frontline care providers, we reapply and retest a theoretical model, reflecting a mechanism through which technology users’ personal characteristics and technology adaptation behavior enhance virtual service performance, which is an important performance enabler in this online meeting context. In provider-to-provider communication, particularly, we explore the association among providers’ information technology (IT)–related personal characteristics, adaptive telehealth technology use, and virtual service performance. Methods An online survey was administered to collect individual providers’ personal traits, IT adaptation, and perception on virtual service performance. Partial least squares-structural equation modeling was used to estimate our predictive model of personal traits—IT adaptation, such as exploitative use (use the telehealth technology in a standard way), and exploratory use (use the telehealth technology as innovative way)—and virtual service performance. Results We collected 147 responses from graduate nursing students who were training to be nurse practitioners in their master’s program, resulting in 121 valid responses from the cross-section online survey. Our theoretical model explained 60.0% of the variance in exploitative use of telehealth technology, 44% of the variance in exploratory use of telehealth technology, and 66% of the variance in virtual service performance. We found that exploitative IT use is an important driver to increase virtual service performance (β=0.762, P<.001), and personal characteristics such as habit are positively associated with both exploitative (β=0.293, P=.008) and exploratory use behaviors (β=0.414, P=.006), while computer self-efficacy is positively associated with exploitative use of telehealth technology (β=0.311, P=.047). Conclusions This study discusses the unique role of frontline care providers in a virtual care service context and highlights the importance of their telehealth adaptation behavior in provider-to-provider communication. We showed that providers perceive that telehealth technologies should function as intended, otherwise it may create frustration or avoidance of the telehealth technology. Moreover, providers’ habitual use of various technologies in daily lives also motivates them to adaptively use telehealth technology for improving virtual care service. Understanding providers’ technology habit and adaptation can inform health care policy and further provide a better view of the design of telehealth technology for online communication.
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Chon, John, and Hojung Cha. "LifeMap: A Smartphone-Based Context Provider for Location-Based Services." IEEE Pervasive Computing 10, no. 2 (2011): 58–67. http://dx.doi.org/10.1109/mprv.2011.13.

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Wang, Dan, Chenxi Liu, Zinan Zhang, Liping Ye, and Xinping Zhang. "Validation of the King's transaction process for healthcare provider-patient context in the pharmaceutical context." Research in Social and Administrative Pharmacy 15, no. 1 (2019): 93–99. http://dx.doi.org/10.1016/j.sapharm.2018.03.063.

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Phillips-Salimi, Celeste R., Joan E. Haase, and Wendy Carter Kooken. "Connectedness in the context of patient-provider relationships: a concept analysis." Journal of Advanced Nursing 68, no. 1 (2011): 230–45. http://dx.doi.org/10.1111/j.1365-2648.2011.05763.x.

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Mosack, Katie E., and Angela R. Wendorf. "Health Care Provider Perspectives on Informal Supporters’ Involvement in HIV Care." Qualitative Health Research 21, no. 11 (2011): 1554–66. http://dx.doi.org/10.1177/1049732311413783.

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Positive social support has been associated with medication adherence and slowed disease progression among people living with HIV. The nature of support within the medical context itself has not been adequately investigated, however. The purpose of our study was to describe HIV health care providers’ perspectives on informal supporter-oriented health care and whether and how the involvement of patients’ adult informal supporters in health care and health care decision making is helpful or beneficial. We conducted in-depth qualitative interviews with 11 HIV specialists between March and September, 2005. Using directed qualitative content analysis, we first describe the frequency and course of others’ involvement and the type of support provided. We then situate these findings within the context of role theory and consider the meaning they have in terms of the negotiated relationships among and between patients, providers, and informal supporters. Finally, we provide research and clinical recommendations based on these findings that are designed to improve patient care.
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12

Sim, Max, Jodie Conduit, and Carolin Plewa. "Engagement within a service system: a fuzzy set analysis in a higher education setting." Journal of Service Management 29, no. 3 (2018): 422–42. http://dx.doi.org/10.1108/josm-08-2016-0232.

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Purpose Despite recognition that organizations operate in interrelated service systems, extant literature has focused strongly on dyadic engagement relationships (e.g. customer-to-brand). Taking into account the multiple engagement foci that exist within a service system, the purpose of this paper is to examine the interdependence among engagement with these multiple foci in a higher education setting. Specifically, the research investigates different configurations of engagement dimensions with the service provider and brand as they pertain to engagement with the study context. Design/methodology/approach A total of 251 students were surveyed in regards to their engagement with a service provider (lecturer), brand (university) and study context. Data analysis utilized Fuzzy set qualitative comparative analysis to identify the unique combinations of causal condition consistent with high student engagement with the study context. Findings Five solutions were identified, each with a different constellation of engagement dimensions. Most solutions entailed engagement with both the service provider and the brand, and cognitive processing (service provider) emerged as a core condition for every solution. This suggests service providers should seek to engage with consumers, particularly from a cognitive perspective, understanding this will support engagement with the context of study. Originality/value This research provides evidence that students can engage with their study context through different configurations of engagement with the service provider and the brand. Thus, it demonstrates the need to examine constellations of engagement dimensions related to multiple focal objects to understand their interdependencies and potential influence on engagement at a higher level of aggregation in a complex service environment.
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13

HOPKINS, S., E. LENZ, N. PONTES, S. LIN, and M. MUNDINGER. "Context of care or provider training: the impact on preventive screening practices." Preventive Medicine 40, no. 6 (2005): 718–24. http://dx.doi.org/10.1016/j.ypmed.2004.09.013.

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O'Hair, Dan, Joyce Allman, and Scott D. Moore. "A Cognitive-affective Model of Relational Expectations in the Provider-patient Context." Journal of Health Psychology 1, no. 3 (1996): 307–22. http://dx.doi.org/10.1177/135910539600100305.

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Stiffman, Arlene Rubin, Catherine Striley, Violet E. Horvath, et al. "Organizational context and provider perception as determinants of mental health service use." Journal of Behavioral Health Services & Research 28, no. 2 (2001): 188–204. http://dx.doi.org/10.1007/bf02287461.

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Korhonen, Vesa A., and Ritva Pyykkönen. "Utilizing Context in Location-Aware Short-Range Wireless Communication." International Journal of Digital Multimedia Broadcasting 2010 (2010): 1–12. http://dx.doi.org/10.1155/2010/417213.

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We discuss how a short-range wireless communication service implemented for modern mobile communication devices can provide additional value for both the consumer and the service/product provider. When used as an information search tool, such systems allow services and products being promoted at the location they are available. For the customer, it may provide a “digitally augmented vision”, an enhanced view to the current environment. With data filtering and search rules, this may provide a self-manageable context, where the user's own personal environment and preferences to the features available in the current surroundings cooperate with a direct connection to the web-based social media. A preliminary design for such service is provided. The conclusion is that the method can generate additional revenue to the company and please the customers' buying process. In addition to the marketing, the principles described here are also applicable to other forms of human interaction.
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Greenberg, Jason. "What’sAlterGot to Do with It? A Consideration of Network Content and the Social Ties That Provide It." Sociological Theory 37, no. 3 (2019): 293–314. http://dx.doi.org/10.1177/0735275119869344.

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The strength of weak ties is among the most important theories in the social sciences. One paradoxical element of the theory has been widely understood and valued—that weak ties connect disparate regions of social structure. Less appreciated, however, is the arguably more paradoxical implication that someone only weakly connected to another would provide value beyond that which is provided by the recipient’s (ego’s) strong ties. Once this paradoxical feature of the theory and associated empirical literatures is acknowledged, the interests of the resource provider (alter) demand consideration. To do so faithfully requires first, the concession that different types of content can be transmitted across ties (e.g., financial, informational, physical, social) and content varies in important ways that relate to alter’s interests and concerns. This article considers social network content and the strength of ties that provide different forms of it. The case of startups is used as a fruitful strategic research site because of the varied resources required at various stages of the startup process. Novel insights are proposed concerning what content flows across different types of social relationships in the context of “nascent” entrepreneurship. Examples from other contexts such as job search are also discussed to exemplify scope. Importantly, this article takes the perspective of the resource provider, alter, and considers her concerns about trust, misuse, and unauthorized transfer in dyadic exchange. In the process, a second paradoxical feature of the theory is identified and theorized, which usefully reveals the boundaries of exchange.
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Stank, Theodore P., Patricia J. Daugherty, and Alexander E. Ellinger. "Information Exchange, Responsiveness and Logistics Provider Performance." International Journal of Logistics Management 7, no. 2 (1996): 43–58. http://dx.doi.org/10.1108/09574099610805511.

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The impact of information exchange on suppliers' performance is investigated in the context of trade relationships formed between manufacturers and third party providers of international logistics services. A conceptual model that predicts the important linkages among information exchange, responsiveness and performance is introduced and tested. The research shows that information exchange positively affects customers' perceptions of third party logistics providers' performance; information exchange also positively affects logistics providers' service responsiveness; and logistics provider responsiveness affects customers' perceptions of the providers' performance. These linkages provide a fuller understanding of why and how information exchange influences manufacturers' perceptions of the performance of third party logistics providers. Logistics providers that used information obtained from trading partners to develop more responsive operations were viewed as better performers.
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Biggs, Simon, and Ashley Carr. "How provider organisations interpret regulation in the context of residential dementia aged care." Australasian Journal on Ageing 38, S2 (2019): 83–89. http://dx.doi.org/10.1111/ajag.12634.

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Raymond Bingham, C., Marcia Valenstein, Frederic C. Blow, and Jeffrey A. Alexander. "The mental health care context and patient characteristics: Implications for provider job satisfaction." Journal of Behavioral Health Services & Research 29, no. 3 (2002): 335–44. http://dx.doi.org/10.1007/bf02287373.

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Arasli, Huseyin, Ahmet Nergiz, Mehmet Yesiltas, and Tugrul Gunay. "Human Resource Management Practices and Service Provider Commitment of Green Hotel Service Providers: Mediating Role of Resilience and Work Engagement." Sustainability 12, no. 21 (2020): 9187. http://dx.doi.org/10.3390/su12219187.

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Although research on human resource management practices (HRMPs) has been ongoing for many years, studies have actually paid little attention to HRMPs and their contribution to the emotional side of the bottom line or commitment to the external environment, particularly the serial mediation of HRMPs. Hence, to fill this research void, this study extends social exchange theory, broaden-and-build theory and the conservation of resources (COR) theory in the context of green hospitality by proposing a novel conceptual model to test the mediating effects of resilience and commitment between HRMPs (training, empowerment, and rewards) and service providers’ environmental commitment. A quantitative study was performed involving 557 participants at green hotels. The findings show that the components of HRMPs (training, rewards, and empowerment) were found to be crucial tools in encouraging service providers to engage in environmental tasks while green training, empowerment and reward systems can unlock environmental commitment (EEC) for the setting. In addition, environmental commitment increased by the contribution of two mediators, resilience and engagement; and interestingly, rewards did not contribute to the environmental resilience of service providers, while all three HRMPs had a positive influence on work engagement of service providers in the research context.
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22

Brits, Reghard. "The National Credit Act's remedies for reckless credit in the mortgage context." Potchefstroom Electronic Law Journal / Potchefstroomse Elektroniese Regsblad 21 (January 15, 2018): 1–34. http://dx.doi.org/10.17159/1727-3781/2018/v21i0a2955.

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The National Credit Act prohibits the granting of reckless credit and also provides for certain remedies that courts can grant to consumers who have fallen victim to reckless lending practices. Depending on the circumstances, these remedies are the partial or full setting aside of the consumer's rights and obligations under the agreement; the temporary suspension of the effect of the agreement; and the restructuring of the consumer's obligations. This article investigates these remedies with a focus on the effect that they would have on a creditor provider under a mortgage agreement. The argument is made that the contractual and security rights of creditor providers amount to "property" for purposes of section 25(1) of the Constitution (the property clause) and that, to some degree or another, each of these remedies involve a "deprivation" (limitation or modification) of the creditor provider's rights (property). The consequence is that, when one of these remedies is granted to a consumer, the court must tailor the remedy in such a way that the effect on the credit provider is not "arbitrary" as meant in the property clause. Therefore, the proposal is that there must be a sufficient relationship between the purpose of the remedy (to discourage reckless lending and to rectify the damage caused) and the effects thereof on the credit provider. In general, the remedy should not go further than what is necessary to rectify the prejudice suffered by the consumer due to the credit provider's conduct. The formulation of the remedy should accommodate considerations such as whether and to what extent either or both parties have already performed under the agreement, and it should accordingly ensure that the consumer will not be unjustifiably enriched. The remedy should also account for the effect that it would have if the consumer is permitted to keep the property that was subject to the reckless credit agreement. The article furthermore raises doubts regarding the recent high court judgment in ABSA v De Beer, where all the consumer's rights and obligations under a mortgage agreement were set aside due to the credit provider's reckless conduct. Remedies like this have serious consequences and therefore it is imperative that courts carefully investigate all the effects that the order would have, so that a just and reasonable outcome is achieved. This articles accordingly aims to provide some guidance with reference to the principles of constitutional property law.
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23

Shier, Micheal L., and John R. Graham. "Identifying Social Service Needs of Muslims Living in a Post 9/11 Era: The Role of Community-Based Organizations." Advances in Social Work 14, no. 2 (2013): 395–415. http://dx.doi.org/10.18060/4180.

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In this qualitative study the investigators sought to better understand the ways in which service provider organizations (n=19) working with Muslim service providers have adapted to the changing social and political contexts in a post-9/11 era in New York City, and how this changing environment has affected the types of services that Muslims need. Service providers described two general ways in which services were adapted: 1) they have sought to address limits in service delivery programs that were a result of emerging sociopolitical dynamics (such as increasing discrimination) through adaptations to existing programs or through the development of new initiatives, programs, and organizations; and 2) they have adapted programs and services to meet the emerging sociocultural demands (such as changing attitudes towards help-seeking, and presenting problems of services users) of the Muslim population. The study illustrated the role of service provider organizations in adapting existing services, or creating new services, in response to a changing sociopolitical context. Social work education must focus attention on how social workers can adapt and create organizations that are responsive to the changing needs of service users. More curriculum content is necessary on the intra- and inter-organizational context of direct social work practice, with particular attention to innovation and adaptation within and between human service organizations.
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Khan, Faiza Tila, Kyung Nam Park, and DoHyeun Kim. "Semantic System Architecture Based on Service Provider for Context Data Acquisition in Sensor Networks." International Journal of Software Engineering and Its Applications 10, no. 2 (2016): 181–90. http://dx.doi.org/10.14257/ijseia.2016.10.2.15.

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Lavoie, Kim L., Joshua A. Rash, and Tavis S. Campbell. "Changing Provider Behavior in the Context of Chronic Disease Management: Focus on Clinical Inertia." Annual Review of Pharmacology and Toxicology 57, no. 1 (2017): 263–83. http://dx.doi.org/10.1146/annurev-pharmtox-010716-104952.

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Chen, Annie T., and Aarti Swaminathan. "Factors in the Building of Effective Patient–Provider Relationships in the Context of Fibromyalgia." Pain Medicine 21, no. 1 (2019): 138–49. http://dx.doi.org/10.1093/pm/pnz054.

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Abstract Objective Fibromyalgia patients face particular challenges in building relationships with health care providers. In this study, we examine, from patients’ perspectives, factors that influence the formation of effective patient–provider relationships. Design This research employed a qualitative approach to analyze data collected from a study that employed semistructured interviews. Methods Multiple methods were used to recruit 23 fibromyalgia patients for interviews. Semistructured interviews were conducted to explore how participants’ information behaviors, including their communication with and relationships to providers, changed over time. The interview data were analyzed using a qualitative analytic method based on interpretative phenomenological analysis and constructivist grounded theory. Results We identified three important factors that influenced the building of effective relationships: patients and providers’ interactions involving information, identifying health care providers that fit patients’ needs, and realizing shared responsibilities. With regard to information, we described three important themes: information gaps, providers as educators/facilitators, and collaborative information behavior. Conclusions Understanding of the key elements of relationship development between patients and providers can be utilized in various ways to improve clinical care. First, the knowledge gained in this study can inform the design of patient education materials that assist patients to identify providers that fit their needs, prepare for consultations, and develop realistic expectations for providers. The findings of this study can also inform the design of resources and tools to enable clinicians to communicate and relate better with their patients.
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Thrun, Mark W. "Provider-Initiated HIV–Risk Behavior Counseling in the Context of HIV Pre-Exposure Prophylaxis." American Journal of Preventive Medicine 44, no. 1 (2013): S108—S111. http://dx.doi.org/10.1016/j.amepre.2012.09.034.

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Lu, Junwen, Guanfeng Liu, Bolong Zheng, Yan Zhao, and Kai Zheng. "Social context-aware trust paths finding for trustworthy service provider selection in social media." Multimedia Tools and Applications 78, no. 17 (2019): 24473–500. http://dx.doi.org/10.1007/s11042-019-7158-7.

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Aarons, Gregory A. "Measuring Provider Attitudes Toward Evidence-Based Practice: Consideration of Organizational Context and Individual Differences." Child and Adolescent Psychiatric Clinics of North America 14, no. 2 (2005): 255–71. http://dx.doi.org/10.1016/j.chc.2004.04.008.

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Estes, Jason P., Damla Sentürk, Esra Kürüm, Connie M. Rhee, and Danh V. Nguyen. "Fixed Effects High-Dimensional Profiling Models in Low Information Context." International Journal of Statistics in Medical Research 10 (September 27, 2021): 118–31. http://dx.doi.org/10.6000/1929-6029.2021.10.11.

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Profiling or evaluation of health care providers, including hospitals or dialysis facilities, involves the application of hierarchical regression models to compare each provider’s performance with respect to a patient outcome, such as unplanned 30-day hospital readmission. This is achieved by comparing a specific provider’s estimate of unplanned readmission rate, adjusted for patient case-mix, to a normative standard, typically defined as an “average” national readmission rate across all providers. Profiling is of national importance in the United States because the Centers for Medicare and Medicaid Services (CMS) policy for payment to providers is dependent on providers’ performance, which is part of a national strategy to improve delivery and quality of patient care. Novel high dimensional fixed effects (FE) models have been proposed for profiling dialysis facilities and are more focused towards inference on the tail of the distribution of provider outcomes, which is well-suited for the objective of identifying sub-standard (“extreme”) performance. However, the extent to which estimation and inference procedures for FE profiling models are effective when the outcome is sparse and/or when there are relatively few patients within a provider, referred to as the “low information” context, have not been examined. This scenario is common in practice when the patient outcome of interest is cause-specific 30-day readmissions, such as 30-day readmission due to infections in patients on dialysis, which is only about ~ 8% compared to the > 30% for all-cause 30-day readmission. Thus, we examine the feasibility and effectiveness of profiling models under the low information context in simulation studies and propose a novel correction method to FE profiling models to better handle sparse outcome data.
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M. Tak, Dr Reena, and Dr Atul Upadhyay. "Cloud Computing As an Emerging Paradigm in E-Learning: SWOT Analysis." INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 7, no. 2 (2013): 1059–66. http://dx.doi.org/10.24297/ijmit.v7i2.3194.

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E-learning, also known as CBT (Computer-Based Training), IBT (Internet-Based Training) or WBT (Web-Based Training),refers to electronic learning where electronic devices like computer and technology like internet and its services play an important role in teaching and learning process. The content is delivered digitally with learning support and other services to the learner. To successfully implement this process, hi -tech devices and technological advancements need to be accommodated in due course. Huge investments in establishing all these resources became a bottleneck for medium and small scale institutions in India. Cloud computing emerged as a solution as it provide almost any service as a shared and pay per use resource. It provides resources and capabilities of information technology via services offered by cloud service provider through internet. In this paper, the authors study the e-learning scenario and cloud computing as a solution provider. The authors also did a quick Strength, Weakness, opportunity, Threat (SWOT) analysis for the above mentioned context.
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Stroyko, Iryna. "Novels of legal regulation of the video-sharing platforms in the context of the related rights in the programme." Law Review of Kyiv University of Law, no. 2 (August 10, 2020): 330–36. http://dx.doi.org/10.36695/2219-5521.2.2020.62.

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In thisArticle the author reveals the interrelation of the term of the online content-sharing service provider under the EU Directiveon copyright and related rights in the Digital Single Market and term of video-sharing platform provider under the revised AudiovisualMedia Services Directive (AVMSD).Section (62) of the recitals of the Directive on copyright and related rights in the Digital Single Market highlights that the definitionof the online content sharing service provider should target only online services that play an important role on the online contentmarket by competing with other online content services, such as online audio and video streaming services, for the same audiences.The author emphasizes that the distinctive feature of the activities of the online content-sharing service provider should be theintent to make direct or indirect profitGuidelines on video-sharing platforms under the revised AVMSD as issued by the European Commission on the 2nd of July 2020stipulate for four (4) categories of indicators to be considered by the EU member states while assessing specific service as a video-sha -ring platform service:1) the relationship between the audiovisual content and the main economic activity or activities of the service;2) quantitative and qualitative relevance of the audiovisual content available on the service;3) monetisation of the audiovisual content or revenue generation from such content;4) the availability of tools aimed at enhancing the visibility or attractiveness of the audiovisual content.In the author’s opinion, the above mentioned indicators may be also taken into account for the purpose of qualification of theonline content-sharing service provider under Directive on copyright and related rights in the Digital Single Market.The revisedAVMSD provides for the new definition of the term “programme”, according to which a set of objects of copyright andrelated rights may be chosen by a media service provider not only within a schedule (being characteristic for the traditional linear TV), butwithin a specific catalogue established by such provider (being an element of the non-linear TV, i.e. video-on-demand services).The author discovers the peculiarities of realization of the act of communication to the public by the online content-sharing ser -vice provider under the legislation of the European Union.She analyzes the judgments of the Court of Justice of the European Union (CJEU) with respect to the definition of right of communicationto public in cases of sale of a multimedia player with pre-installed add-ons containing hyperlinks to illegal streaming websitesand activities of peer-to-peer networks.The author makes a comparison of the definition of video-sharing platform given under the draft Law of Ukraine “On Media”with the terminology used in the EU Directives. She highlights the necessity of harmonization of the current legislation of Ukraine tothe requirements of the EU legislation regulating the activities of video-sharing platform providers.
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33

Bailey, Linda, and Yvonne Miller Nixon. "Support Planning Success Stories From a Provider Organization's Journey." Inclusion 2, no. 2 (2014): 110–24. http://dx.doi.org/10.1352/2326-6988-2.2.110.

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Abstract The role of community support provider organizations has shifted from one of care and segregation to one of facilitating the full inclusion of people with intellectual and developmental disabilities in their local communities. In this article, we share how Evergreen Life Services, a nonprofit provider of supports for people with intellectual disability, has changed and progressed over time, particularly in the context of the growth of the supports movement. As evidence of our organization's progress, we share success stories of people with disabilities whom the organization supports. The keys to Evergreen's success in shifting from a congregate care provider to an organization that facilitates the provision of personalized supports to empower people with disabilities to live lives that they find fulfilling are discussed. Also discussed are the challenges faced by provider organizations that strive for continuous quality improvement.
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Moliner-Velazquez, Beatriz, María Fuentes-Blasco, and Irene Gil-Saura. "Value antecedents in relationship between tourism companies." Journal of Business & Industrial Marketing 29, no. 3 (2014): 215–26. http://dx.doi.org/10.1108/jbim-12-2011-0179.

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Purpose – In the context of relationship marketing, identifying the elements that contribute to creating value for companies has become essential for managing customer satisfaction and retention. The literature has focused on business-to-end consumer relationships and there are few contributions in the business-to-business context, especially in the tourism industry. The aim of this study is to analyze the process of relationship value creation between tourism companies from the more relevant antecedents proposed in the literature: relationship benefits, long-term orientation and attitude towards the main provider. Design/methodology/approach – A survey was conducted with 309 travel agency managers who assessed the relationship with their main provider. All constructs were measured with multiple-item scales adapted from the literature. The proposed relationships were tested with a causal model estimated by robust maximum likelihood algorithm showing adequate fix indices. Findings – The results show that attitude toward the service provider, long-term relationship and relational benefits – multi-dimensional construct formed by confidence, social and special treatment benefits – make a significant contribution to the value formation in the relationship with the main provider. Furthermore, relationship benefits exert the greatest effect on relationship value. Practical implications – Based on the authors findings, practical suggestions for developing and maintaining successful long-term relations between tourism companies are proposed. To avoid the characteristic disintermediation of the travel industry, both providers and client agencies must be aware of the importance of perceived relationship value. Interpersonal elements such as trust, affective ties and preferential treatment are important aspects in the creation of that value. Service differentiation strategies are also the key to improving supplier image and perceived value in relation to the competition. Finally, the appropriate combination of ICT investment and customized service can provide major opportunities for reinforcing relations between tourism companies. Originality/value – The paper provides empirical evidence of the impact of relationship benefits, attitude and long-term orientation on relationship value in the business-to-business tourism context.
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35

Hoffstedt, Caroline, Magnus Fredriksson, Håkan Lenhoff, and Ulrika Winblad. "When do people choose to be informed? Predictors of information-seeking in the choice of primary care provider in Sweden." Health Economics, Policy and Law 15, no. 2 (2018): 210–24. http://dx.doi.org/10.1017/s1744133118000373.

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AbstractImproving the ability of patients to make informed choices of health care provider can give providers more incentive to compete based on quality. Still, it is not evident to what extent and when people search for information when choosing a provider. The aim of this study is to identify under what circumstances individuals seek information when choosing a primary care provider. Research to date has mostly focused on individuals’ demographic and socio-economic characteristics and the poor availability of information as barriers to information-seeking and use. Our results highlight the importance of taking individuals’ personal motivations and situational context into account when studying information-seeking behavior. Overall, these results suggest that not even individuals who are likely to search for information since they switched or considered switching primary care provider, do so to any greater extent. However, those motivated to change providers by internal factors such as dissatisfaction or a belief that other providers may provide superior services actively sought out information to a greater extent than those motivated by external factors such as the closure of their current provider, or by moving house. Gender, employment status, place of residence and education level was also significantly associated with information-seeking.
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36

Shapiro, Cheri J., Kathleen Watson MacDonell, and Mariah Moran. "Provider self-efficacy in delivering evidence-based psychosocial interventions: A scoping review." Implementation Research and Practice 2 (January 2021): 263348952098825. http://dx.doi.org/10.1177/2633489520988258.

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Background: Among the many variables that affect implementation of evidence-based interventions in real-world settings, self-efficacy is one of the most important factors at the provider level of the social ecology. Yet, research on the construct of provider self-efficacy remains limited. Objectives: This scoping review was conducted to enhance understanding of the construct of provider self-efficacy and to examine how the construct is defined and measured in the context of implementation of evidence-based mental health interventions. Design: Online databases were used to identify 190 papers published from 1999 to June of 2018 that included search terms for providers, evidence-based, and self-efficacy. To be eligible for the scoping review, papers needed to focus on the self-efficacy of mental health providers to deliver evidence-based psychosocial interventions. A total of 15 publications were included in the review. Results: The construct of provider self-efficacy is not clearly defined but is typically described as confidence to deliver a specific intervention or practice. A range of measures are used to assess provider self-efficacy across both provider and intervention types. Conclusions: Standardized definition and measurement of provider self-efficacy is needed to advance practice and implementation research. Plain language abstract: Provider self-efficacy is known to influence implementation of evidence-based mental health interventions. However, the ways in which provider self-efficacy is defined and measured in implementation research literature is not well understood; furthermore, it is not clear what types of providers and interventions are represented in this literature. This scoping review adds to current research by revealing that there is no agreed upon definition or measure of provider self-efficacy in the context of implementation of evidence-based interventions, and that the research includes multiple types of providers (e.g., social workers, counselors, psychologists) and interventions. Self-efficacy appears to change as a function of training and support. To further research in this area, a common definition and agreed upon measures of this construct are needed.
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37

Baldissera, Thais A., and Luis M. Camarinha-Matos. "SCoPE: Service Composition and Personalization Environment." Applied Sciences 8, no. 11 (2018): 2297. http://dx.doi.org/10.3390/app8112297.

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Current demographic trends suggest that people are living longer, while the ageing process entails many necessities calling for care services tailored to the individual senior’s needs and life style. Personalized provision of care services usually involves a number of stakeholders, including relatives, friends, caregivers, professional assistance organizations, enterprises, and other support entities. Traditional Information and Communication Technology (ICT) based care and assistance services for the elderly have been mainly focused on the development of isolated and generic services, considering a single service provider, and excessively featuring a techno-centric approach. In contrast, advances on collaborative networks for elderly care suggest the integration of services from multiple providers, encouraging collaboration as a way to provide better personalized services. This approach requires a support system to manage the personalization process and allow ranking the {service, provider} pairs. In accordance with these requirements, an Elderly Care Ecosystem (ECE) framework and a Service Composition and Personalization Environment (SCoPE) are proposed. ECE provides the context for the personalization method which is based on the match between a taxonomy of care needs and the {service, provider} pairs, and the calculation of a service adherence index to identify suitable services and corresponding providers. To demonstrate the feasibility and applicability of SCoPE, a number of methods and algorithms are presented. Furthermore, an illustrative scenario is introduced in which {service, provider} pairs are ranked based on multidimensional assessment method and composition strategies are based on customer’s profile and requirements.
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38

Feldman, Estée C. H., Lindsay K. Durkin, Lindsey Bugno, et al. "Communication About Medication by Providers-Adolescent and Young Adult Version: Confirmatory Factor Analyses." Journal of Pediatric Psychology 46, no. 5 (2021): 599–608. http://dx.doi.org/10.1093/jpepsy/jsab009.

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Abstract Objective To replicate the factor structure of a patient-report measure of provider communication about key medication prescription information, the Communication about Medication by Providers-Adolescent and Young Adult (CAMP-AYA) Version. We evaluated whether the 15-item, two-factor structure identified previously could be replicated via confirmatory factor analysis, and we also examined fit of unidimensional and bifactor models. Associations of CAMP-AYA Total and Factor Scores with provider satisfaction and select patient and medication characteristics were also examined. Methods Participants were 739 AYA (ages 18–25) who completed the CAMP-AYA, a provider satisfaction rating, and provided demographic and medication information. Results The bifactor model was best fitting (χ2 [75] = 689.60, p < .0001; root mean squared error of approximation = 0.11, 90% CI [0.10, 0.11]; Comparative Fit Index = 0.98; Tucker–Lewis Index = 0.98; Standardized Root Mean Square Residual Index = 0.02). Internal consistency reliabilities for Total and Factor Scores were high (αs > .89) and Total and Factor Scores were associated with provider satisfaction (ps < .001). CAMP-AYA scores varied as a function of type of prescription (short vs. long term; new vs. refill), with higher scores reported in the context of long term (>30-day course) or refilled prescriptions (ps < .007) in most cases. Conclusions This study provides additional support for the reliability of the CAMP-AYA as a tool to assess AYA perceptions of provider key information coverage about medication prescriptions.
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39

Conny Wang, Man Wah, Cheng Ling Tan, and Nabsiah Abdul Wahid. "SUPPLIER MANAGEMENT PRACTICE AND SERVICE QUALITY: CRITICAL REVIEW ON MEDIATING ROLE OF OUTSOURCING SERVICE PROVIDER CAPABILITIES." International Journal of Industrial Management 7 (September 1, 2020): 9–15. http://dx.doi.org/10.15282/ijim.7.0.2020.5750.

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The increased demand for properties become part of the investment assets in Hong Kong. Facilities management practitioners need to face the challenges of proper maintenance and services to maintain the value of the property assets. Based on the literature, facilities management companies can benefit from the share of market strength through their service providers. Hence, with the increasing demand for quality services, facilities management companies need to strive for survival and maintain their business power in the industry. Nonetheless, literature shows that the service quality in facilities management is lacking. Past research put less attention in conducting a critical review of research articles related to supplier management practice in the facilities management industry. Additionally, the review identified a missing link of supplier management practice and service quality with the presence of outsourcing service provider capabilities as a mediator. The critical review outcome assists the development of a framework to link the relationships among supplier management practice, outsourcing service provider capabilities and service quality. This paper attempts to provide important supports for facilities management companies to capture the disposition of the company. For having better leverage organizational context by exploiting relationships with outsourcing service providers, this paper extends Resource-based View Theory into outsourcing and service quality context. Thus, this paper attempts to fill important gaps in the above contexts. Finally, this paper suggests several recommendations for future study directions in the area of service quality in the facilities management industry.
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40

GROSHEVA, P. Yu, Yu D. MYAKISHEV, A. A. KHAKHALINA, and E. S. KAPLUN. "METHOD FOR EVALUATING SERVICE PROVIDERS IN THE INTERESTS OF AN INDUSTRIAL ORGANIZATION." EKONOMIKA I UPRAVLENIE: PROBLEMY, RESHENIYA 1, no. 7 (2020): 36–41. http://dx.doi.org/10.36871/ek.up.p.r.2020.07.01.006.

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In the context of the impending economic crisis, the issue of choosing a service provider by high-tech organizations is becoming significant. To solve this issue, the article proposes an author's method of evaluating service providers, which can find practical application in the activities of modern high-tech organizations. The approach proposed by the authors allows the selection of service providers based on a number of criteria confirming the reliability and competence of the provider.
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41

Lang, Bodo, and Mark Colgate. "Relationship quality, on‐line banking and the information technology gap." International Journal of Bank Marketing 21, no. 1 (2003): 29–37. http://dx.doi.org/10.1108/02652320310457785.

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In a world of escalating competitiveness, information technology (IT), such as online banking, and relationship marketing are becoming increasingly important to marketers. This paper investigates the impact of IT in a relationship marketing context. In particular it focuses on how customers use a combination of IT channels to interact with their financial service provider and how this interaction affects the relationship quality between the customer and the financial service provider. This study provides empirical evidence that indicates that those customers who do not exhibit an “IT gap” have more positive perceptions of their relationship with their financial service provider. These findings suggest that firms that fail to provide channels that their customers seek and value will find it more difficult to forge strong relationships with their customers – a critical condition for success in many of today’s industries.
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42

Javaid, Sabeen, Hammad Afzal, Fahim Arif, Naima Iltaf, Haider Abbas, and Waseem Iqbal. "CATSWoTS: Context Aware Trustworthy Social Web of Things System." Sensors 19, no. 14 (2019): 3076. http://dx.doi.org/10.3390/s19143076.

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The inevitable revolution of the Internet of Things (IoT) and its benefits can be witnessed everywhere. Two major issues related to IoT are the interoperability and the identification of trustworthy things. The proposed Context-Aware Trustworthy Social Web of Things System (CATSWoTS) addresses the interoperability issue by incorporating web technologies including Service Oriented Architecture where each thing plays the role of a service provider as well as a role of service consumer. The aspect of social web helps in getting recommendations from social relations. It was identified that the context dependency of trust along with Quality of Service (QoS) criteria, for identifying and recommending trustworthy Web of Things (WoT), require more attention. For this purpose, the parameters of context awareness and the constraints of QoS are considered. The research focuses on the idea of a user-centric system where the profiles of each thing (level of trustworthiness) are being maintained at a centralized level and at a distributed level as well. The CATSWoTS evaluates service providers based on the mentioned parameters and the constraints and then identifies a suitable service provider. For this, a rule-based collaborative filtering approach is used. The efficacy of CATSWoTS is evaluated with a specifically designed environment using a real QoS data set. The results showed that the proposed novel technique fills the gap present in the state of the art. It performed well by dynamically identifying and recommending trustworthy services as per the requirements of a service seeker.
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43

Yagil, Dana, and Hana Medler-Liraz. "Clinical Expert or Service Provider? Physicians’ Identity Work in the Context of Counterprofessional Patient Requests." Qualitative Health Research 25, no. 9 (2014): 1199–211. http://dx.doi.org/10.1177/1049732314557088.

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Bansal, Harvir S., and Shirley F. Taylor. "Investigating interactive effects in the theory of planned behavior in a service-provider switching context." Psychology and Marketing 19, no. 5 (2002): 407–25. http://dx.doi.org/10.1002/mar.10017.

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45

Stuck, Rachel E., and Wendy A. Rogers. "Older Adults’ Perceptions of Supporting Factors of Trust in a Robot Care Provider." Journal of Robotics 2018 (2018): 1–11. http://dx.doi.org/10.1155/2018/6519713.

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The older adult population is increasing worldwide, leading to an increased need for care providers. An insufficient number of professional caregivers will lead to a demand for robot care providers to mitigate this need. Trust is an essential element for older adults and robot care providers to work effectively. Trust is context dependent. Therefore, we need to understand what older adults would need to trust robot care providers, in this specific home-care context. This mixed methods study explored what older adults, who currently receive assistance from caregivers, perceive as supporting trust in robot care providers within four common home-care tasks: bathing, transferring, medication assistance, and household tasks. Older adults reported three main dimensions that support trust: professional skills, personal traits, and communication. Each of these had subthemes including those identified in prior human-robot trust literature such as ability, reliability, and safety. In addition, new dimensions perceived to impact trust emerged such as the robot’s benevolence, the material of the robot, and the companionability of the robot. The results from this study demonstrate that the older adult-robot care provider context has unique dimensions related to trust that should be considered when designing robots for home-care tasks.
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46

Stonbraker, Samantha, Mina Halpern, Suzanne Bakken, and Rebecca Schnall. "Developing Infographics to Facilitate HIV-Related Patient–Provider Communication in a Limited-Resource Setting." Applied Clinical Informatics 10, no. 04 (2019): 597–609. http://dx.doi.org/10.1055/s-0039-1694001.

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Background Productive patient–provider communication is a recognized component of high-quality health care that leads to better health outcomes. Well-designed infographics can facilitate effective communication, especially when culture, language, or literacy differences are present. Objectives This study aimed to rigorously develop infographics to improve human immunodeficiency virus (HIV)-related patient–provider communication in a limited-resource setting. A secondary purpose was to establish through participant feedback that infographics convey intended meaning in this clinical and cultural context. Methods We adapted a participatory design methodology, developed in a high-resource setting, for use in the Dominican Republic. Initially, content to include was established using a data-triangulation method. Then, infographics were iteratively generated and refined during five phases of design sessions with three stakeholder groups: (1) 25 persons living with HIV, (2) 8 health care providers, and (3) 5 domain experts. Suggestions for improvement were incorporated between design sessions and questions to confirm interpretability of infographics were included at the end of each session. Results Each participant group focused on different aspects of infographic designs. Providers drew on past experiences with patients and offered clinically and contextually relevant recommendations of symbols and images to include. Domain experts focused on technical design considerations and interpretations of infographics. While it was difficult for patient participants to provide concrete suggestions, they provided feedback on the meaning of infographics and responded clearly to direct questions regarding possible changes. Fifteen final infographics were developed and all participant groups qualitatively confirmed that they displayed the intended content in a culturally appropriate and clinically meaningful way. Conclusion Incorporating perspectives from various stakeholders led to the evolution of designs over time and generated design recommendations that will be useful to others creating infographics for use in similar populations. Next steps are to assess the feasibility of using infographics to improve clinical communication and patient outcomes.
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Anstey, Kyle, and Linda Wright. "Responding to discriminatory requests for a different healthcare provider." Nursing Ethics 21, no. 1 (2013): 86–96. http://dx.doi.org/10.1177/0969733013486799.

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Patient requests for a healthcare provider of a particular race or sexual orientation create a conflict of obligations. On the one hand, providers have a duty to deliver clinically indicated care consistent with patient preferences. On the other hand, providers have legal, professional, and organizational assurances that they should not suffer workplace discrimination. Protecting healthcare providers from harm while maintaining obligations to patients requires unambiguous messaging to both parties. Providers need to be clear that their organization will not be complicit in discrimination against them, instead supporting their needs and preferences for management of the situation. In a context of patient-centered care, harm principle-based boundaries of respect for autonomy must be defined. A Caregiver preference guideline developed and used at University Health Network, Toronto provides a standardized way for the organization to decide when it will honor patient requests for providers of a particular background. This process stresses dialogue, assessment of clinical feasibility, and empowerment and support for affected care providers.
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48

Stasiuk-Krajewska, Karina. "Provider versus navigator. News values and the journalistic professionalism." Media Biznes Kultura, no. 1 (10) (2021): 117–28. http://dx.doi.org/10.4467/25442554.mbk.21.007.13973.

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The text examines the condition of contemporary journalism in the context of professionalization and values. Presenting the analysis of different ways of defining journalism as a profession, the author notes that contemporary journalism operates within two sets of values. Those that are normally associated with the so-called “professional journalism”, which are referred to the fractographical pact (mainly constituted by such values as: truth, objectivity and independence). The second set of values is called news values. They are fundamentally different and inconsistent with the norms that are considered constitutive for journalism as a profession. In this situation, journalism as a profession and journalists as its representatives are obliged to perform simultaneously two, partly at least contradictory, functions the information provider and the navigator who guides his / her recipients through information for him / her for attractive, noteworthy.
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49

Wang, Ya-Huei, and Hung-Chang Liao. "Development and Validation of the Patient–Healthcare Provider Communication Scale: Chinese Version." Social Behavior and Personality: an international journal 47, no. 3 (2019): 1–10. http://dx.doi.org/10.2224/sbp.7565.

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Our objective was to construct the Patient–Healthcare Provider Communication Scale (P–HCS) in Chinese. An initial sample of 494 healthcare students and providers in Taiwan participated in the scale development stage, and another sample of 150 participants was then used to examine the test–retest reliability and concurrent validity of the P–HCS. We conducted exploratory factor analysis and derived 23 items across 4 factors: perception of trust and receptivity, patient-centered information giving, rapport building, and facilitation of patient involvement. Significant correlations between the P–HCS and the Provider-Patient Relationship Questionnaire also provided evidence of our scale's concurrent validity. The Cronbach's α and test–retest reliability coefficients for the entire scale and subscales ranged from .72 to .93, and from .80 to .90, respectively. Thus, the P–HCS can be considered a reliable and valid instrument to measure patient–healthcare provider communication in the Chinese context.
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50

Green, Wendy, Stuart Taylor, and Jennifer Wu. "Determinants of greenhouse gas assurance provider choice." Meditari Accountancy Research 25, no. 1 (2017): 114–35. http://dx.doi.org/10.1108/medar-08-2016-0072.

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Purpose This paper surveys corporate officers responsible for greenhouse gas (GHG) reporting and assurance to determine the attributes that influence their choice between an accounting and a non-accounting GHG assurance provider. Differences in the relative importance of these attributes between those selecting accounting and non-accounting assurers are also explored. Design/methodology/approach A survey questionnaire was completed by 25 corporate officers responsible for reporting and voluntarily assurance of GHG emissions in Australia. The questionnaire asked the respondents to indicate the relative importance of 41 company and assurer attributes in influencing their assurance provider choice. Findings Results indicate that attributes related to the assurance provider, such as team and team leader assurance knowledge, reputation, objectivity and independence, are more influential than attributes related to the nature of the company or the nature of the GHG emissions. Attributes such as geographical dispersion of operations were found to be differently important to this decision between companies purchasing assurance from accounting and non-accounting firms. Research limitations/implications The study’s main limitation is the small number of participants. Future research may extend this study by exploring the conditions under which companies voluntarily assure GHG emissions as well the motivations of responsible officers in their assurer choice. Practical implications This paper provides valuable insights to GHG assurers to assist their understanding of the attributes that are important to potential GHG assurance clients. Originality/value The study makes unique contributions to the assurer choice literature by not only addressing this issue in the context of the dichotomous GHG assurance market but also by addressing it from the perspective of the assurance purchaser.
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