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Libros sobre el tema "Customer relations"

Autor: Grafiati
Publicado: 4 de junio de 2021
Última modificación: 25 de julio de 2025

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1

Daffy, Chris. Once a customer, always a customer: How to deliver customer service that creates customers for life. Oak Tree, 1999.

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2

Keegan, Richard. How to improve customer relations. Professional Education Systems, 1985.

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3

Carol, Smith. Customer relations handbook for builders. Home Builder Press, 1998.

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4

Lund, Keith. Customer care. Edited by Patterson Helen, McCullough Sheila, and Association of Assistant Librarians. AAL Publishing, 1994.

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5

Carol, Kerr, ed. Customer relationship management. McGraw-Hill, 2002.

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6

Gerson, Richard F. Beyond customer service: Keeping customers for life. Crisp Publications, 1992.

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7

Cartwright, Roger. Customer Relationships. John Wiley & Sons, Ltd., 2003.

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8

Roberts-Phelps, Graham. Customer Relationship Management. Thorogood, 2004.

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9

Bliss, Jeanne. Chief Customer Officer. John Wiley & Sons, Ltd., 2006.

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10

Glanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Irwin Professional Pub./Mirror Press, 1994.

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11

service), SpringerLink (Online, ed. Customer Knowledge Management: Improving Customer Relationship through Knowledge Application. Springer-Verlag Berlin Heidelberg, 2011.

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12

Sacker, Frances. Customer care. The Industrial Society, 1988.

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13

Carr, Clay. Front-line customer service: 15 keys to customer satisfaction. Wiley, 1990.

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14

Zafer, Alkhatani Saad. Authentic customer centricity: A journey towards sustainable customer experience. Information Age Publishing Inc., 2015.

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15

Farkas, Victoria J. Customer Relations. Nova Science Publishers, Incorporated, 2021.

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16

Customer Relations. 5th ed. Lebhar-Friedman Books, 1999.

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17

Customer relations. Nova Science Publishers, 2010.

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18

Review, Harvard Bus. Customer Relations (90063). McGraw-Hill, 1990.

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19

CCI. Au: Customer Relations. Pearson Education, Limited, 2007.

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20

Mastering Customer Relations. Palgrave Macmillan, 2000.

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21

Manager, Customer Relations. National, 2016.

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22

Customer relations & rapport. South-Western Thompson Learning, 2002.

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23

Pollard, Arthur, and M. Green. Managing Customer and Client Relations (B656 Managing Customer & Client Relations). Open University Worldwide, 2001.

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24

DEH customer relations handbook. US Army Corps of Engineers, Facilities Engineering Support Agency, 1986.

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25

Davis, Edwin G. Customer Relations for Careers. Career Education, 1991.

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26

Customer Relations for Technicians. McGraw-Hill Companies, 1991.

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27

Customer Relations for Careers. Career Education, 1991.

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28

Chernatony, L. De. Managing Customer and Client Relations: Book Four: Communicating with Your Customers (B656 Managing Customer and Client Relations). Open University Worldwide, 2001.

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29

al, et, and B. Kelly. Managing Customer and Client Relations: Book Seven: Planning to Please Customers (B656 Managing Customer and Client Relations). Open University Worldwide, 2001.

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30

Poxon, J. E. Managing Customer and Client Relations: Book Two: The Customer View (B656 Managing Customer and Client Relations). Open University Worldwide, 2001.

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31

Tzempelikos, Nektarios, and Spiros Gounaris. Customer Equity Management: Managing Customers As Assests. Business Expert Press, 2015.

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32

Tzempelikos and Spiros Gounaris. Customer Equity Management: Managing Customers As Assets. Business Expert Press, 2013.

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33

Ackah, David, and Makafui R. Agboyi. Managing Customer Relations in the Banking Industry. Customer Service. GRIN Verlag GmbH, 2014.

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34

Hyken, Shep. Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. Sound Wisdom, 2020.

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35

Hyken, Shep. Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers into Customer Evangelists. Wiley & Sons, Incorporated, John, 2009.

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36

Purvis, Charlotte. Customer Communication Formula: How to Communicate with Your Customers and Boost Your Customer Service Brand. Write Way Publishing Company LLC, 2020.

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37

Purvis, Charlotte. Customer Communication Formula: How to Communicate with Your Customers and Boost Your Customer Service Brand. Write Way Publishing Company LLC, 2020.

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38

Sachs, Justin. Customer Loyalty. Authors Place Press, 2013.

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39

Once a customer always a customer: How to deliver customer service that creates customers for life. Oak Tree Press, 1996.

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40

Once a Customer Always a Customer: How to Deliver Customer Service That Creates Customers for Life. 3rd ed. Oak Tree Press (Ireland), 2001.

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41

Ntu. Nottingham Trent University S9 Customer Relations Management Pack: NTU S9 Customer Relations Man Pack. Financial Times Prentice Hall (a Pearson Education company), 2000.

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42

Customer Obsession. McGraw-Hill, 2008.

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43

Fisk, Peter. Customer Genius. Wiley & Sons, Incorporated, John, 2009.

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44

Bell, Chip R. Customer Love. Executive Excellence Publishing, 2000.

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45

Fisk, Peter. Customer Genius. Wiley & Sons, Incorporated, John, 2011.

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46

Lund, Keith. Customer Care. Career Development Group, 1998.

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47

Bonacchi, Massimiliano. Customer Accounting: Creating Value with Customer Analytics. Springer, 2018.

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48

Lafrenière, Daniel. Delivering Fantastic Customer Experience: How to Turn Customer Satisfaction into Customer Relationships. Productivity Press, 2019.

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49

A Practical Guide to Customer Relations. CERT, 1988.

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50

NCCER. 03316-13 Customer Relations Trainee Guide. Pearson Education, Limited, 2014.

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