Literatura académica sobre el tema "Headquarter-subsidiary relationships"

Globalization has been around for a couple of centuries but never like today. Even not far just a decade ago, companies setting up a branch office overseas was a subsidiary for management team to operate. Today, there are ODM/OEM, Build-to-Order, B2B, or other kinds of business relationships, but less and less of headquarter-subsidiary relationship. The evolving of the new business relationships in today’s globalization creates a huge potential quality risk which actually exists behind the whole value chain: (1) product quality from design to manufacture, and (2) quality cost due to defective products, reputation loss, recall, delinquency, etc. The Quality System used to commit quality that serves enterprise now under pressure to reapply to a cross-the-boundary value chain environment. This paper is a case study that demonstrates a methodology solving the previously addressed quality issues by installing a Qualify System into a piecewise organization in a supply chain. In this case the quality factor has been nearly eliminated since 2000 with millions of wafers supplying from supply network by adapting this methodology: a Quality System Vee Model.

PurposeIn a time where stakeholders increasingly demand social, environmental, and economic sustainability, mismanaging suppliers can impose substantial sustainability risks for a company and harm its reputation and business severely. This research explores the implementation of a corporate sustainable supplier strategy designed to cope with such risks from an agency theory perspective.Design/methodology/approachA case study of a multinational enterprise, a provider of leading mobility solutions in the realm of escalators, moving walkways and elevators, is conducted. Data is collected from multiple sources of evidence, including strategy documents, a focus group and semi-structured interviews.FindingsThe study identifies several implementation challenges and coping mechanisms in firstly, the agency relationships between the headquarter and the regional subsidiary units and secondly, the relationships between the regional subsidiary units and their suppliers.Research limitations/implicationsA framework conceptualising the implementation of sustainable supplier strategies is proposed. The framework positions the topic at the interface between supply chain sustainability risk, supplier quality management as well as agency relationships and identifies avenues for further research. The key limitations refer to the single case study methodology and the exclusion of suppliers in the data collection approach.Practical implicationsThe proposed framework can support multinational enterprises in developing corporate sustainability strategies and in implementing them in the supplier network.Originality/valueThe originality of the framework lies in the integrated approach combining supply chain sustainability risk, supplier quality management and triadic agency relationships.

Purpose The purpose of this paper is to understand the impact of network relationship strength and subsidiary initiatives on the headquarters value added and performance in foreign-owned subsidiaries. Design/methodology/approach This study is based on survey data collected from foreign-owned subsidiaries located in Thailand. The authors use symmetric structured equation modelling partial least squared (SEM-PLS) and asymmetric fuzzy set qualitative comparative analysis (fsQCA) techniques to analyse the data. Findings The authors found that intra-organisational relationship strength is one of the key determinants for high headquarter value added. They also found that headquarter value added plays a crucial role in explaining subsidiary performance. The role of subsidiary initiatives seem overall less pronounced than initially thought. Originality/value The originality of this study lies in the conceptual framework based on networks and subsidiary initiatives. This is one of the few studies that empirically tests headquarters value-added determinants in subsidiaries located in an emerging market. Furthermore, the authors use SEM-PLS and fsQCA to look beyond more commonly tested symmetric associations.

Purpose The purpose of this paper is to examine how differences in the institutional environments of a multinational enterprise (MNE) shape the role of management control systems (MCSs) and social capital in the headquarter (HQ)-subsidiary relationship of an emerging economy MNE. Design/methodology/approach A case study design was adopted in this research in order to understand how the differences in the institutional environments of an MNE shape the design and use of MCSs. Data were gathered by means of semi-structured interviews, document analysis and observations. Interviews were conducted at the Nigerian HQ and UK subsidiary of the Nigerian Service Multinational Enterprise (NSMNE). Findings The study found that the subsidiary operated autonomously, given its residence in a stronger institutional environment than the HQ. Instead of the HQ depending on MCSs means of coordination and control, it relied on social capital that existed between the HQ and subsidiary to coordinate and integrate the operation of the foreign subsidiary studied. Research limitations/implications The evidence from this research indicates that social capital could be effective in the integration and coordination of multinational operations. However, where social capital becomes the main mechanism of coordination and integration of HQ-subsidiary operations, the focus may have to be, as in this case, on organisational social capital and the need to achieve group goals, rather than specifically designated target goals for the subsidiary. The implication of this is that it may limit the potential of the subsidiary to explore its environment and search for opportunities. These are important insights into the relationship between developed country-based subsidiaries and their less developed countries-based HQs. Practical implications A practical implication of this research is in the use of local or expatriate staff to manage the operation of the subsidiary. While previous studies on the MNE, from the conventional perspective of multinational operation, suggest that expatriates may be sent to the subsidiary to head key positions so as to enable the HQ to have control of the subsidiary operation, it is different in this case. The NSMNE has adopted a policy of using locals who have the expertise and understanding of the UK institutional environment to manage the subsidiary’s operation. Social implications This research sheds some light on how development issues associated with a multinational institutional environment may shape the business activities and the relationship between the HQ and subsidiary. It gives some understanding of how policies and practices may have different impacts on employees as businesses attempt to adjust to pressures from their external environment(s). Originality/value The reliance on social capital as a means of coordination and control of the foreign subsidiary in this study is significant, given that previous studies have indicated that multinational HQs normally transfer controls and structure to foreign subsidiaries as a means of control. Also, while previous studies have suggested that MNEs HQ have better expertise that enables them to design and transfer MCSs to foreign subsidiaries, this study found that such expertise relates to the institutional environment from which the HQ is operating from. Through the lens of institutional sociology theory, these findings directly contribute to the literature on the transference of practices and control systems in international business discourse.

Purpose The purpose of this paper is to investigate how the relative institutional distance of the subsidiary from the multinational enterprise (MNE) headquarters influences job satisfaction in the subsidiary. The authors argue that job satisfaction in the MNE subsidiary will be influenced by the institutional distance between the firm’s home (headquarter) and host (subsidiary) countries, such that the greater the institutional distance, the less satisfied the subsidiary employees. The authors also argue that the degree of function interdependence (global vs local roles) will moderate this relationship, such that high interdependence will result in lower job satisfaction as distance increases. Design/methodology/approach Using data from a global high-tech Canadian MNE, consisting of over 15,000 employees located in 19 subsidiaries, the research undertakes an empirical investigation that identifies if and how job satisfaction varies between countries and tests the influence of subsidiary-level institutional distance from the headquarters on subsidiary-level job satisfaction, using a multilevel model. Findings The results demonstrate that subsidiary distance from the headquarters has a complex effect on subsidiary-level job satisfaction; in some distances, no effect is found, while in others, either some or all job satisfaction facets are affected (depending on the distance and facet) in both positive and negative ways. Unlike much of the past research on distance, which has treated distance as a barrier to be overcome or reduce (Stahl et al., 2016), the paper’s finding demonstrate that “negative” distance operates independently (and at varying strengths and significance) than “positive” distance, due to underlying mechanisms. Research limitations/implications There is a real opportunity to push ahead on linking international business strategy research with organizational theory and organizational behavior research. To do so, it requires not only a positive organizational scholarship approach (Stahl et al., 2016) but also methods that will allow researchers to study the influence of distance on mechanisms and processes, as opposed to stand-alone variables. The authors therefore suggest that future work in this area pursue qualitative methods as called for by Chapman et al. (2008). Practical implications Findings are surprising, in that results vary across job facets and distances. Practitioners need to therefore focus on the mechanisms that influence job satisfaction, not just differences and their potential negative impact. Originality/value The firm-level study provides a rich perspective on the complex way in which country-level differences influence subsidiary-level job satisfaction.

AbstractInternational business (IB) scholars’ over-reliance on a select few theories leaves our understanding of firm internationalization incomplete. The behavioral theory of the firm (BTF) can offer new insights and can be used to model a broad range of firm actions. We focus on the three basic BTF components: problemistic search, learning by doing, and vicarious learning. These components help us understand why firm behaviors are more dynamic and heterogeneous than other theories allow. BTF, with its emphasis on how firms assess performance according to aspiration levels, selectively learn and update routines, and selectively incorporate the learning of others, is better suited to examine the diversity and change increasingly observed in internationalization decisions. We explain why scholars should move beyond “dynamizing” static theories and show BTF’s applicability to behaviors involving change such as multi-mode market entries and market re-entries. BTF also helps examine the decision to internationalize in the first place, nascent firm internationalization, location choices, international market adaptation, and headquarter–subsidiary relationships. We encourage IB scholars to use theories that can handle the complexity increasingly associated with modern firm growth, and propose BTF as a promising starting point.

Modern management literature highlights the importance of headquarter and country organisations working together in an interdependent fashion to improve their performance. However, empirical support for this link is scarce; moreover, the theoretical framework on the factors that may affect these relationships and the prerequisites for fostering them is limited. Current literature highlights the importance of high levels of interdependency between HQs and subsidiaries for the performance of the subsidiary, but a direct relationship has not been established. In this research, the link between headquarter-subsidiary interdependence and subsidiary-level performance is empirically probed and explored, using a longitudinal, multi-method approach that combines quantitative and qualitative data. Responses to surveys from 53 marketing and business managers are used to describe the interdependence levels, which are then combined with actual launch outcomes data for Xarelto® in their respective countries. Based on the survey results, a direct link between headquarter and subsidiary interdependence and the launch success of Xarleto® could not be established and subsidiary interdependence and uptake levels were used to select 10 countries for further explorative interviews. The results of these highlighted that, through fully collaborative and supportive headquarter subsidiary relationships, improved knowledge transfer, avoidance of duplication and leveraging of materials and expertise, product launch outcomes in the subsidiary could be enhanced. Moderators to these relationships and factors to maintain these relationships will be presented and this research and a link to network theory and social capital will be made. This research provides several practical recommendations that can be taken into consideration when planning future launches to enhance product uptake in subsidiary markets.

Attention of top managers has an impact on future direction of an organization according to the attention-based view of the firm. In the context of multinational corporations, headquarters’ attention is likely to influence the actions and behavior of subsidiaries. Thus, in the thesis, I respond to calls for more research on this topic: enhancing the understanding about how a subsidiary’s perception of headquarters’ attention relates to its choice of communication moves when sharing business ideas with headquarters (also known as subsidiary voice). In recent research, subsidiary voice is viewed as a bottom-up tool for subsidiaries to attract headquarters’ attention to issues that they consider important for their local units and the entire organization. In line with the research purpose, the data were collected at the subsidiary level through a combination of both, survey and interviews. The findings based on empirical data point out that a subsidiary’s perception of headquarters’ attention engagement has a positive impact on its voice. This means that subsidiaries not having regular interaction with headquarters are unable to select communication moves that can attract headquarters’ attention and hence encounter challenges in adopting an initiative-taking approach to gain influence or a central position in the organization. As a result, contrary to the claims put forth in recent research, the thesis findings highlight that subsidiary voice alone is not enough to attract headquarters’ attention. Instead, subsidiaries can only use their voice when they have power (also called weight) to influence headquarters’ attention and decisions. This gives rise to an unequal playing field because subsidiaries that lack considerable weight are unable to contribute to strategy formulation and future planning done by the headquarters, with regard to their own units and the organization in general. On the contrary, subsidiaries with a considerable weight experience a high degree of attention engagement from the headquarters and thus find it easier to attract headquarters’ attention for their business ideas.

This thesis is an empirical investigation into the control mechanisms of headquarters (HQ) exercised over their subsidiaries and is conducted with the help of primary data collected from 147 Multinational Enterprises (MNEs) operating in the kingdom of Saudi Arabia (KSA). Following on from the literature review, this study proposed that the headquarters-subsidiary mechanisms could be linked to agency theory (with the 'classical' principal-agent relationship as its core) and to resource dependency theory (implying relations between the subsidiary and other partners based on interdependence). Our results show that the agency and resource dependency mechanisms are indeed used side by side and complementary to each other to exercise control. The Headquarters-subsidiary model used in this study has four components of control in it: personal centralised control (PCC), bureaucratic formalised control (BFC), output control (OUT) and informal control (INFO). These controls (as an agency mechanism) provide a solid platform on which other mechanisms can be built. The complementarities of these control mechanisms may be linked to earlier studies that show that successful organisations combine tight control with more open, informal and flexible information and communication exchanges. A focus that bends too much towards formal control or too much towards informal control may threaten a company's existence. Our research provides an empirical explanation on this premise. The study found that Anglo-Saxon countries heavily use impersonal types of control mechanisms, specifically bureaucratic formalised control and output control. Compared to the US, the level of control in Oriental subsidiaries is less; or, put differently, the latter enjoy a greater degree of autonomy than US subsidiaries. Once a unit is operational, Oriental parent companies grant many more degrees of freedom than US parent companies. When we deconstructed the results for Europe, comparing German and British MNEs as a group to Oriental MNEs, we found that the latter exercised greater overall control. With regard to output and bureaucratic control, we found that both US MNEs and those from the Middle East exercised greater control than Oriental MNEs. The study drew the aspect of international transfers into the picture and investigated the role of expatriates in controlling subsidiaries. It has been recognised that expatriates can form both direct and indirect means of control. In executing direct types of control, expatriates directly supervised decisions taken at subsidiaries. The study found that this role is particularly strong in MNEs from Asia-Pacific countries and German MNEs, and is much less important in subsidiaries of Anglo-Saxon MNEs. We found that subsidiaries of German MNEs experienced a very high level of control; indeed, the only control mechanism that German MNEs did not implement among subsidiaries was control by socialisation and networks. German and Japanese MNEs are perhaps more rooted in business systems concerned with the management of issues internationally than American or British companies. The second group reflected that Anglo-Saxon countries heavily used impersonal types of control mechanisms, specifically bureaucratic formalised control and output control. When we deconstructed the results for Europe, comparing German and British as a group to Oriental MNEs, reveals the latter as possessing greater overall control. With regard to output and bureaucratic control, we found that both US MNEs and those from the Middle East exercised greater control than Oriental MNEs. Headquarters can strategize to implement control by the informal and social means method by positioning a sizeable number of managers from the home country within the subsidiary. Indeed, our results revealed this as true. It seems that their presence has positive and significant effects on most levels of control: personal, output, bureaucratic and informal. Contrary to this, however, we found that the presence of a sizeable number of expatriates (as opposed to headquarters managers) leaded to greater autonomy in subsidiaries. In terms of strategy and structure, we indicated that the three distinct organisational models identified for MNEs could be recognised in our study. Control INFO was significantly, positively related to global strategy, multi-domestic and transnational strategy compared with PCC, BFC, and OUT control mechanism. Conversely, BFC had a significant, negative and weak relationship with global strategy and transnational strategy, and no relationship with multi-domestic strategy. In general however, we can deduce the existence of a tendency for global, transnational and multi-domestic MNEs to use indirect control mechanisms and informal control suited to their integrated organisational models to a larger extent. Our results confirmed previous studies in the field of organisation theory, in the sense that size is an important explanatory factor for differences in control mechanisms. In contrast to these studies, however, a dominant effect was found only for the indirect control mechanisms. Few detailed studies that have investigated the effect of size on the two indirect control mechanisms; in actuality, most previous studies have focused on the direct control mechanisms (personal centralised control and bureaucratic formalised control) only. As such, our study reconfirmed the importance of the variable size, but concluded that it is mainly associated with higher levels of indirect control. The age of the subsidiary does not seem to have a significant influence on the type of control mechanism that is exercised by headquarters towards a particular subsidiary. Our study investigated the importance of various MNE characteristics in an attempt to explain performance differences between MNEs. The advantage of this study is that many of the characteristics that have been identified in previous literature as being important factors influencing performance were included in our research design, in order for us to be able to answer the other research questions. This therefore allowed us to assess the relative importance levels of different variables in explaining performance differences between companies, such as: country of origin, industry, size, interdependence, local responsiveness, knowledge flows, and the strategy and structure of the MNEs.

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O presente estudo procurou entender como se estabelece o alinhamento da estratégia definida pela multinacional brasileira em sua subsidiária no exterior, tendo como foco o estudo de caso da empresa brasileira Artecola e sua subsidiária Pegatex, na Colômbia. Esta dissertação é um estudo de caso único, onde a coleta dos dados foi realizada através de pesquisa documental, observação direta em ambas as fábricas e entrevistas semi-estruturada com membros envolvidos com a estratégia no Brasil e na Colômbia. Para tanto, foi realizada uma análise do processo de internacionalização da Artecola e em especial do contexto econômico colombiano e da aquisição da Pegatex. Sobre o tema central do alinhamento na relação matriz-subsidiária, verificou-se que a Artecola tem desenvolvido alguns métodos para alinhamento operacional com as suas unidades obtendo relativo sucesso, também foi identificado que estes métodos poderiam ser mais flexíveis e adaptados a cada realidade aplicada (país e subsidiária). Além disso, a relação entre as empresas demonstrou participação ativa de ambas, de um lado o intenso apoio da matriz a questões gerenciais, e por outro lado aprende com a subsidiária na melhoria dos processos operacionais, know-how de produto e atuações estratégicas no mercado local. Desta forma, se evidenciou que mesmo sem um planejamento estratégico, existe alinhamento estratégico entre as unidades com relação aos objetivos corporativos, bem como a execução destes pela Pegatex, visando ampliar atuação regional desta unidade para global.
The current study sought to understand how the strategic alignment defined by a Brazilian multinational company is established with its foreign-owned subsidiary. Specifically, the Brazilian headquarter Artecola and its subsidiary Pegatex, in Colombia. For this, an analysis of Artecola internationalization process was performed, in particular, in the Colombian economic context and Pegatex acquisition. The current work is a single case study where data collection was conducted through documental research, direct observation in both units and semi-structured interviews realized with members involved with the corporate strategy in Brazil and Colombia. In the discussion core of alignment between headquarter and subsidiary relationship is verified that Artecola has developed some methods for operational alignment with relative success. Yet these methods could be more flexible and adapted to each reality applied (country and subsidiary). Furthermore, the relationship between these companies demonstrated active participation of both sides. While the head-office has provided intense support to Pegatex management issues, Artecola has learned from the subsidiary on how to improve operational processes, products know-how and strategic actions in the local market. Thus, it became clear that even without a formal strategic planning, there is strategic alignment between both enterprises regarding their corporative objectives, as well as the implementation of these by Pegatex, who aims to expand regional performance of this unit to a global participation.

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Ainda que os gerentes tenham expectativas moderadas sobre a capacidade das suas subsidiárias de contribuir para a renovação estratégica e tecnológica de todo o grupo multinacional, várias medidas poderiam ser tomadas para possibilitar a geração de novas tecnologias nas subsidiárias. Como a geração de conhecimento numa subsidiária é um tema relativamente recente explorado no campo acadêmico, a proposta desse trabalho é trazer alguma contribuição no processo de geração de conhecimento tecnológico como fator de mudança do papel de uma subsidiária brasileira de uma multinacional de um país desenvolvido. Por meio de um estudo de caso único, os dados foram coletados em análise documental, observação in loco e entrevistas com diversos colaboradores, entre eles engenheiros, gestores, expatriados, estrangeiros e brasileiros. Após, os dados foram triangulados com a técnica de análise de conteúdo. Os resultados indicam a relevância da geração de conhecimento tecnológico pela subsidiária e reconhecido pela matriz, para a mudança de seu papel na MNC, representado por um esquema gráfico de como tal processo ocorreu. Durante o mapeamento do mesmo, percebeu-se algumas particularidades no caso estudado, como a grande importância do papel do repatriado (funcionário da subsidiária que passa um determinado tempo na matriz e retorna), pouco abordado na literatura, e no presente caso, da relevância do cliente no processo de geração de conhecimento tecnológico no país da subsidiária, assim como ficou confirmada a grande importância do papel do gerente da subsidiária como também a influência dos fatores moderadores nesse processo. Por fim, esse trabalho traz alguma contribuição prática para os gestores de subsidiárias de países emergentes, sobre os quais poderão avaliar as iniciativas da sua subsidiária, tais como o treinamento dos seus empregados na matriz ou a busca de novos projetos para atender clientes locais, para obter a atenção da matriz e preparar-se para a mudança de seu papel dentro da MNC.
Although managers have moderate expectations about their subsidiaries' ability to contribute to the strategic and technological renewal of the entire multinational organization, a number of measures could be taken to enable the creation of new technologies in the subsidiaries. As the knowledge generation in a subsidiary is a subject that has not yet been deeply explored in the academic field, the proposal of this work is to bring some contribution in the process of technological knowledge generation as a factor to change the role of a Brazilian subsidiary belonging to a multinational from a developed country. Through a single case study, the data were collected in document analysis, in loco observation and interviews with several collaborators, among them engineers, managers, expatriates, foreigners and Brazilians. Afterwards, the data were triangulated with the content analysis technique. The results indicate the relevance of the technological knowledge generation by the subsidiary and recognized by the headquarter, to change its role in the MNC, represented by a graphic diagram of how such a process occurred. During the process analysis, we noticed some peculiarities in the present case, such as the great significance role of the inpatriate (employee of the subsidiary who spends a certain time in the headquarter and returns) which was less discussed in the literature and for this specific case, the customer role relevance in the process of technological knowledge generation in the subsidiary country, as well as confirming the great importance of the subsidiary manager's role and the moderator factors in this process. Finally, this work brings some practical contribution to managers of emerging-country subsidiaries who can evaluate their subsidiary's initiatives, such as the training of its employees in the headquarters or the search of new projects to serve local clients, to get the parent's attention and prepare to change its role within the MNC.

La letteratura di business internazionale fornisce la prova convincente della diffusione globale di pratiche di responsabilità sociale delle imprese (RSI) e l'importante ruolo svolto dalle multinazionali (MNC) nel trasferimento di pratiche di RSI alle loro controllate estere. La tesi esplora la gestione di strategie di RSI da società controllate di MNC, spiegando il meccanismo che permette loro di bilanciare le pressioni istituzionali divergenti. Questo fenomeno è noto come ‘complessità istituzionale’, derivante dai molteplici ed eterogenee forze istituzionali a cui le controllate di multinazionali e le loro sedi sono esposte in relazione all'adozione di pratiche di RSI. Attingendo alla letteratura su RSI e teoria istituzionale, il primo articolo della tesi sviluppa un framework concettuale e un set di proposizioni da testare per studi futuri, attraverso un approccio configurazionale. Il secondo articolo della tesi esamina come le filiali di MNC gestiscono le pressioni, le barriere e i mezzi che affrontano durante la distribuzione delle loro attività di RSI in cinque paesi africani (Angola, Egitto, Ghana, Kenya e Sud Africa), attraverso 33 interviste, permettendoci di catturare alcuni modelli di variazione nella distribuzione di pratiche di RSI all'interno dei paesi in via di sviluppo. Il terzo documento della tesi analizza le pratiche di dialogo realizzate da 418 società quotate all'indice FTSE4Good in Europa, Nord America e Asia.
The international business literature provides compelling evidence for the global diffusions of Corporate Social Responsibility (CSR) practices and the important role played by Multinational Corporations (MNCs) in transfer of CSR practices to their foreign subsidiaries. The thesis explores the management of CSR strategies by MNCs’ subsidiaries, by explaining the mechanism that allows them to balance divergent institutional pressures. This phenomenon is known as ‘institutional complexity’, resulting from the multiple and heterogeneous institutional forces to which MNCs’ subsidiaries and their headquarters are exposed in relation to the adoption of CSR practices. Drawing on CSR literature and institutional theory, the first paper of the thesis develops a conceptual framework and a set of propositions to be tested for future studies, through a configurational approach. The second paper examines how the MNCs’ subsidiaries manage the pressures, the barriers and the enablers they face when deploying their CSR activities in five African countries (Angola, Egypt, Ghana, Kenya and South Africa), through 33 interviews, allowing us to capture some patterns of variations in CSR deployment within developing countries. The third paper analyses the stakeholder dialogue practices realized by 418 companies listed in the FTSE4Good index in Europe, North America, and Asia.

碩士
國立臺灣大學
臺大-復旦EMBA境外專班
102
The purpose of this research is to study the application of managerial regulations, the crises that multinational corporations would face, and coordination mechanisms to Prosol Corporation. We also compare the practical solutions with theoretical based methods to see which one is better. The findings show that we should use different ways to solve different problems, such as centralization for the technical ones, socialization for the coherence, and normalization for the rules. Besides, external environment is not as simple as before. That is why flexibility is also needed. However, the conclusion we get is based on this case. Therefore, adjustment has to be made when applying to other cases.