Bibliografías temáticas / ISO 9000

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Literatura académica sobre el tema "ISO 9000"

Autor: Grafiati
Publicado: 4 de junio de 2021
Última modificación: 11 de marzo de 2023

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Artículos de revistas sobre el tema "ISO 9000"

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A. Boys, Kathryn y Anne E. Wilcock. "Improving integration of human resources into quality management system standards". International Journal of Quality & Reliability Management 31, n.º 7 (29 de julio de 2014): 738–50. http://dx.doi.org/10.1108/ijqrm-07-2012-0107.

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Purpose – Little attention has been paid to how quality management systems (QMSs) are optimized by supportive employee behavior. The purpose of this paper is to provide a critical review of the literature on the inclusion of human factors in the ISO 9000 family of standards, identify deficiencies in the standard's current treatment of these issues, and offer recommendations on how human resources (HRs) can be better integrated into these business management standards. Design/methodology/approach – This concept paper presents a survey of both academic and practitioner literature on the topic of HR and its treatment in quality standards. The focus is restricted to consideration of human factors that are specifically identified in the ISO 9001:2008 and ISO 9004:2009 standards. Findings – ISO 9001 and 9004 include some HR topics, but their treatment is insufficient to meet the demands of today's business environment. The recent addition to the ISO 9000 family, ISO 10018 – Quality Management – Guidelines on People Involvement and Competence (ISO, 2012b) will help to address the deficiency if adopted by the marketplace. To improve the usefulness of ISO 9000 standards, the breadth of human factors should be enhanced both extensively to include components of workplace culture and work design and intensively to require more rigorous treatment of the HR considerations already included in the standards. Practical implications – There is a need for more comprehensive consideration of human contributions to quality if organizations are to optimize the value they receive from their HR and their investment on the ISO 9001 QMS. Originality/value – The limited references linking HR and the ISO 9000 series of standards have focussed upon how human factors contribute (or not) to the successful use of the ISO 9000 standards. In contrast, this paper offers a comprehensive and integrative examination of how the ISO 9000 QMS standards could more comprehensively and effectively incorporate HR into a firm's practices.
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Xavier, Guilherme Guedes. "Avaliação de programas de qualidade mediante implantação da ISO 9000". Gestão & Produção 2, n.º 2 (agosto de 1995): 162–72. http://dx.doi.org/10.1590/s0104-530x1995000200004.

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Interessado na disseminação de processos de implantação de Programas de Qualidade em empresas Brasileiras, o Grupo Nacional de Organização da Produção - GNOP realizou uma pesquisa sobre a avaliação desses programas, em empresas certificadas pela ISO 9000. Em uma primeira etapa, a pesquisa compreendeu o envio de um questionário aberto para empresas já certificadas, no Brasil, pela ISO 9000 (9001, ou 9002, ou 9003) e que tiveram a obtenção desse certificado divulgada por meio de publicações técnicas. A partir dos primeiros resultados, um segundo questionário, desta vez fechado, foi novamente enviado às empresas. Finalmente, as informações coletadas foram avaliadas por meio de visitas a doze empresas, escolhidas na região de atuação de cada uma das instituições que integram o GNOP. Neste trabalho são apresentados os principais resultados da pesquisa.
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Ziegel, Eric R. y J. Lamprecht. "ISO 9000". Technometrics 35, n.º 2 (mayo de 1993): 240. http://dx.doi.org/10.2307/1269696.

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&NA;. "ISO-9000". Nuclear Medicine Communications 20, n.º 6 (junio de 1999): 502–4. http://dx.doi.org/10.1097/00006231-199906000-00002.

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Valmohammadi, Changiz y Mohsen Kalantari. "The moderating effect of motivations on the relationship between obtaining ISO 9001 certification and organizational performance". TQM Journal 27, n.º 5 (10 de agosto de 2015): 503–18. http://dx.doi.org/10.1108/tqm-05-2014-0042.

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Purpose – The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001 certification, i.e., internal or external motivations. And finally, if ISO 9001 certified companies with high scores of internal motivations, show better levels of performance in comparison with certified companies obtaining low scores of internal motivations. Design/methodology/approach – A survey questionnaire was distributed to the 350 companies with ISO 9000 certification, and a total of 287 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 implementation and firm performance, and the moderating role of firm motivation on organizational performance. Findings – The results demonstrate that ISO 9001 certified companies show better organizational performance than non-certified ISO 9001 companies and internal motivations play more important role on obtaining ISO 9001 certificate than external motivations. Also ISO 9001 certified companies with high scores of internal motivations show better levels of performance than those ISO 9001 certified companies with low scores of internal motivations. Research limitations/implications – The sample is restricted to only a single region and manufacturing, so it would be strongly recommended that data be gathered from various parts of Iran including both manufacturing and service industries. As in this study the data gathered were cross-sectional, it is recommended in order to gain deeper understanding of the cause-and-effect relationship among the variables data to be gathered longitudinally. Originality/value – This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, and ISO 9000 performance in the context of Iran and gives a particular focus on the Iran manufacturing companies.
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POPIEL, Henryk. "NAJWAŻNIEJSZE ZMIANY WPROWADZONE W NORMIE PN-EN ISO 9001:2015-10". Nowoczesne Systemy Zarządzania 12, n.º 3 (30 de septiembre de 2017): 175–87. http://dx.doi.org/10.37055/nsz/129420.

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Normy ISO serii 9000 mają długą, ponad trzydziestoletnią tradycję. Są to najpopularniejsze standardy spośród wszystkich norm międzynarodowych. Posiadanie certyfikatu systemu według wyma­gań normy ISO 9001 wzmacnia reputację organizacji i wysyła sygnał do otoczenia, że przedsiębiorstwo przywiązuje dużą wagę do międzynarodowych standardów i dąży do doskonalenia. W artykule przed­stawiono historię nowelizacji normy ISO 9000. Analizując układ, strukturę i treść standardu PN-EN ISO 9001:2015-10, wskazano zasadnicze różnice pomiędzy przedmiotową normą a jej poprzednim wydaniem.
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Anttila, Juhani y Kari Jussila. "ISO 9004 - A stimulating quality management standard for the creative leaders of contemporary sustainable organizations". Production Engineering Archives 27, n.º 2 (1 de junio de 2021): 148–55. http://dx.doi.org/10.30657/pea.2021.27.19.

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Abstract International management standards can provide organizations with challenging opportunities only if they understand the intended aims and features of those standards and apply them creatively and integrated into their business management. For that to happen, the business leaders of the organizations play the key role. For this subject, this discursive article focuses on the ISO 9004 quality management (QM) standard, which is one of the international management standards, which can be applied to all kinds of organizations. In addition to the opportunities, this article discusses difficulties and pitfalls associated with the ISO 9004 standard, and their possible solutions in practical implementations. The authors highlight aspects of how ISO 9004 can be considered as the most challenging standard in the ISO 9000 series of the QM standards. However, many organizations, which have not acknowledged the differences and relationship of the ISO 9004 and ISO 9001 standards, often apply the ISO 9000 standards in inadequate ways and hence have not the ability to exploit the potential opportunities of the standards. Especially, ISO 9004 considers QM from the entire business point of view and aims at the quality of the whole organization. ISO 9004 standard can provide QM guidance to achieve sustained success even in complex, demanding and ever-changing contemporary business environments, including the challenges of the 4th industrial revolution. This article gives ideas and creative theoretical and practical views for the ISO 9004 implementations. The aim is to emphasize that, according to ISO 9004, the organization’s identity and its differentiating competitive advantages are the bases for the quality of the organization and its sustained success. In this context, each organization has its own and always existing QM realization, which cannot be separated from business management and which can be continually improved according to the organization’s business development strategies and practices. In this respect, the ISO 9004 can be seen as flexible and challenging. Based on the authors’ experience, QM targets can be achieved and developed in the most natural way through the principles and practices of the learning organization. In addition to the ISO 9000 standards, organizations also use other well-known managerial references, including performance excellence models and many various management system standards of the specific disciplines. All these may be seen as sub-domains within the ISO 9004 framework. ISO 9004 also can be used for diverse TQM and sustainability implementations. This article is based on the authors’ long experience in the practical promotion and application of the ISO 9000 standard in different kinds of organizations. The first author of the article has involved in the international drafting process of the ISO 9004 standard-editions since the 1980s. He also was a co-writer of a similar ISO 9004 article about twenty years ago. That article has been publicly available on the Internet, and its over one thousand recent readers evidence a growing interest in this standard. Moreover, after 2000, ISO 9004 standard has been revised twice and rewritten completely recently. Hence, it is well-founded to re-examine this subject again in this article.
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Shea, J. J. "Beyond ISO 9000". IEEE Electrical Insulation Magazine 14, n.º 5 (septiembre de 1998): 43. http://dx.doi.org/10.1109/mei.1998.714654.

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Delgado Moreno, Frank Nicolás y Pascual Rueda forero. "Medición de la calidad por medio de Niveles Sigma para monitorear el mejoramiento de procesos organizacionales controlados por ISO 9001". Revista EIA 16, n.º 31 (8 de febrero de 2019): 225–39. http://dx.doi.org/10.24050/reia.v16i31.1113.

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Introducción: Las certificaciones con las normas de la calidad ISO 9000 se han incrementado y expandido en Colombia. En consecuencia, estudios han sido realizados por investigadores en diferentes países con el fin de conocer el impacto de la implementación de las normas ISO 9000 en las empresas. Sin embargo, pocos estudios han sido realizados para medir la calidad después de la implementación de estas normas. Objetivo: esta investigación se enfocó a explorar la medida de la calidad de un caso de estudio en Colombia después de la implementación de las normas ISO 9000. Materiales y Métodos: el caso de estudio está representado por una empresa certificada con la norma ISO 9001, la cual poseía el Premio Colombiano a la Calidad de la Gestión y Premio Iberoamericano de la Calidad. El método se basó en enfoque cuantitativo con alcance de tipo exploratorio y diseño de investigación no experimental-transversal con un tipo de muestra no probabilístico-intencional. Resultados: el caso de estudio presentó calidad de incompetencia mundial. Conclusión: la certificación ISO 9001 no aseguró la calidad de los procesos. Se deben implementar técnicas que mejoren la calidad de los procesos de la organización y fortalezcan la implementación de la norma ISO 9001.
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Beecroft, G. Dennis. "Implementation philosophy: Iso 9000 versus QS 9000". Total Quality Management 8, n.º 2-3 (junio de 1997): 83–87. http://dx.doi.org/10.1080/0954412979758.

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Tesis sobre el tema "ISO 9000"

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Yeung, Siu-ming Paul y 楊兆鳴. "Implementing quality policy and ISO 9000". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31265546.

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Vaičiūnaitė, Raimonda. "Statybos įmonės veiklos valdymas įdiegus ISO 9000 ir ISO 14000 standartus". Master's thesis, Lithuanian Academic Libraries Network (LABT), 2008. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20080925_115102-41434.

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Magistro darbe nagrinėjamas statybinės įmonės veiklos valdymas įdiegus kokybės ir aplinkos apsaugos vadybos standartus, išaiškinamos ISO 9000 serijos standarto kokybės vadybos sistemų diegimo problemos visuotinės kokybės vadybos atžvilgiu. Išsamiai analizuojami vadybos sistemų integravimo ypatumai, kokybės ISO 9000 ir aplinkos apsaugos ISO 14000 vadybos sistemos standartų reikalavimai bei juos įtakojantys veiksniai, kokybės bei aplinkosaugos sistemų naudą įmonėje. Teoriniai sprendimai pagrįsti: Abramavičiaus Š., Adomėno V., Jucevičiaus R., Paulauskaitės N., Rutkausko J., Vanago P., Gardin D., Hoyle D., Tsiakals J., West J. bei kitų autorių moksliniais straipsniais ir knygomis, kuriose teoriniais aspektais analizuojamos ISO 9000 serijos standarto kokybės vadybos sistemų diegimo problemos, vadybos sistemų integravimo ypatumai, Aplinkos vadybos sistemų diegimas Lietuvos įmonėse. Atlikta anketinė apklausa, siekiant identifikuoti įmonės veiklos valdymą įdiegus kokybės ir aplinkos apsaugos vadybos sistemas. Patvirtinama autorės suformuluota mokslinio tyrimo hipotezė, kad VKV – į kokybę orientuotas UAB „NCC titanas“ vadovavimo būdas, pagrįstas visų jos narių dalyvavimu, siekiant ilgalaikės sėkmės tenkinant klientą ir naudos visiems savo organizacijos nariams bei visuomenei. Tačiau visgi UAB „NCC titanas“ reiktų didesnį dėmesį skirti paslaugų ir darbuotojų veiklos kokybės gerinimui, VKV žinių tobulinimui, komunikavimo procesui bei vidinių ir išorinių klientų lūkesčių tenkinimui.
This work analyses the practice of constructional enterprise administration after introducing into it the quality and anti-pollution standards, also the problems of ISO 9000 quality of standard management system implemention regard to general quality management. The management system integration peculiarities are analysed as well as the requirements for quality of ISO 9000 series and anti-pollution ISO 14000 series management system standarts, factors that influence them, quality and anti-pollution systems benefit in enterprise. Theoretical decisions are based on: Abramavičius Š., Adomėnas V., Jucevičius R., Paulauskaitė N., Rutkauskas J., Vanagas P., Gardin D., Hoyle D., Tsiakals J., West J. and other authors memoirs and books in which the ISO 9000 series quality standards of management systems implemention problems and pecularities, anti-pollution management system installation in Lithuania companies and so on are analysed by theoretical aspects. The survey was made by seeking to identify the administration of enterprise after implemention of quality and anti-pollution management systems. The hypothesis of author that the style of leadership TQM, which is oriented to JSC „NCC titanas“ and based on participation of all members, trying to reach permanent success to meet the requirements of customer and get a big benefit for all members of organization and society was confirmed. Though still JSC „NCC titanas“ should pay more attention to development of the service and the... [to full text]
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Bell, Michael A. "Determinants of Success in ISO 9000 Implementation". Scholarly Repository, 2010. http://scholarlyrepository.miami.edu/oa_dissertations/536.

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The management of quality is a consideration in all industries. The ISO 9000 standard defines a management system framework which includes the necessary and sufficient elements for the systematic management of quality. Some organizations experience positive results from implementing an ISO 9000 based quality management system while others do not. Given its widespread use and the economic implications of ineffective implementation, this study analyzes the implementation process steps, the performance of system elements after certification and organization performance metrics. The methodology combines publicly available financial data and survey results to characterize the determinants of success for ISO 9000 quality management system implementation.
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Lower, Ann. "ISO 9000 et l'autonomie dans le travail". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape10/PQDD_0001/MQ44680.pdf.

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Andrade, Jose Soares de. "Implantação da ISO 9000 na pequena empresa". [s.n.], 1999. http://repositorio.unicamp.br/jspui/handle/REPOSIP/306832.

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Orientador: Charly Kunzi
Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Matematica, Estatistica e Computação Cientifica
Made available in DSpace on 2018-07-25T06:22:16Z (GMT). No. of bitstreams: 1 Andrade_JoseSoaresde_M.pdf: 3397925 bytes, checksum: 3dafcce4b8e082e0906e673045a68b8d (MD5) Previous issue date: 1999
Resumo: A fim de orientar as pequenas empresas para implantarem sistemas de garantia de qualidade, através da norma NBR ISO série 9000, são apresentadas etapas para a implantação da referida norma, métodos e técnicas organizacionais que visam a melhoria da qualidade dos produtos, serviços e de vida no ambiente de trabalho. Considerando o que disse o Prof Wladimir Martinez da ESAN: "O certificado é apenas a ponta do iceberg", são apresentados nesse trabalho desde o resultado de diagnóstico feito com diversas empresas, que serve como referência para qualquer pequena empresa fazer uma auto análise, até os conceitos de processos de comunicação e da ambiência do trabalho que se seguidos melhorarão o clima organizacional. São apresentadas também algumas técnicas de exame de problemas da organização que auxiliam na descoberta das causas e orientam as soluções. É apresentado um histórico da qualidade através dos tempos, desde o início da interferência do homem no ambiente, modificando-o de acordo com a sua conveniência, a fim de garantir a sobrevivência de maneira mais fácil e confortável possível, assim como o "benchmarcking" usado para estabelecer metas para melhorias nos processos, nas funções, nos produtos, comparando uma empresa a outras. Em anexo, tendo em vista a importância vital para a compreensão desse estudo, estamos colocando: O projeto "Alto Tietê" de qualidade, com enfoque na certificação pela ISO 9000, que tornou possível, a pequenas empresas dos municípios de Mogí das Cruzes, Suzano, Poá, Itaquaquecetuba e região, atingir esse objetivo. Convém ressaltar que se trata de projeto pioneiro (vide Anexo 05 página 71), que de 120 empresas convidadas inicialmente, aproximadamente 90 compareceram ao seminário de apresentação do projeto, 40 se candidataram para formar o primeiro grupo e 15 foram escolhidas naquela ocasião. As empresas que não participam dos grupos, sempre que desejam são atendidas em ações isoladas com programas de treinamento e assessoria na área da qualidade. Hoje nessa região do estado de São Paulo, já está se formando o quarto grupo que, desde o terceiro, conta com 20 pequenas empresas participantes. Contamos hoje com quatro empresas certificadas, dez em fase de certificação e todas as demais com muitas melhorias implantadas e em condições, caso decidam, de partirem para a implantação e certificação pela ISO 9000. Finalmente, graças ao sucesso alcançado, esse projeto é hoje uma referência no SENAI-SP e tem sido repassado para diversas regiões do estado. Uma entrevista com a diretora de uma pequena empresa "Chaffi Indústria Metalúrgica Ltda.", que detalha as dificuldades enfrentadas para obter a certificação que, com certeza, são comuns. Em outras pequenas empresas, servindo como exemplo para todos. Baseado neste exemplo, são apresentados em anexos fotos que são as evidências objetivas das transfonnações ocorridas, e o Manual da Qualidade daquela empresa. Completando os anexos são apresentadas informações e exemplos que servem como referenciais para qualquer pequena empresa que busca a implementação da qualidade tendo ou não a certificação pela ISO 9000 como sua meta. Portanto os anexos constituem uma parte rica em infonnações para orientação de empresários, especialistas, consultores e demais interessados na implantação de um sistema de qualidade, baseado na NBR ISO série 9000 em pequenas empresas.
Abstract: In order to guide sized companies to set up assured quality systems through NBR ISO 9000 rule, steps are presented to the implementation of the mIe itself, as well as methods and organizational techniques aimed to improve the quality of products, services and living standard in the working site. According to professor Wlademir Martinez from ESAN: "The certificate is just the point o/ the iceberg". In this work we present not only the diagnosis results from several enterprises used as reference for any small company to proceed a self analysis, but also the concepts of communication processes and work environrnent which are made to improve the organizational scenary. Some solving problems techniques which may help discovering the origin of the problems and guide the solutions are also presented. A flashback of quality alongthe times is presented. Since the beginning of human interference into the environrnent, changing it to suit men' s convinience in order to assure surviving in an easier and more confortable way, as well as benchmarking companies to settle targets to improve processes, functions, pro.ducts, etc. Due to the vital importance of the fully understanding of this study, we attach the following: . The quality project "Alto Tietê", emphasizing the ISO 9000 certification which made possible for small companies from Mogi das Cruzes, Suzano, Poá, ltaquaquecetuba and neighbourhood to achieve this goal. It' s important to say that this a pioneer project (see appeendix 05, page 71), that out of 120 invited companies, nearly 90 have attended the opening seminar, where 40 companies have candidated to form the first group and 15 were chosen. The companies that do not participate in the working groups can be served with isolated actions such as training programs and consultancy in the quality area. Nowadays, within this area of São Paulo state, a fourth group is being forrned, gathering 20 small companies. For the time being, we have four certified companies, tem to be certified, and many others with a lot of improvement beeoming totally able to pursuit the ISO 9000 certifieation. Finally, thanks to the success achieved, this projeet is a referenee point in SENAI-SP and has been passed over to several regions of the state. . The interview with the direetor of a small eompany, "Chaffi Indústria Metalúrgiea Ltda.", whieh deseribes the problems to get the certifieation and, of course, works as an example for the others. Still, based on this specifie example, we attached some photos whieh are direet evidences of the chages and also the Qualit Manual of the eompany. Furher more, information and examples whieh ean be used as reference points by any small company looking for the implementation of quality, with or without ISO 9000 certificate. Therefore, the appendices are a very rieh part in terms of information to guide businessmen, experts, consultalits and everyone who is interested in the set up of a qualitycsystem based on the NBR ISO 9000 role for small companies.
Mestrado
Mestre em Qualidade
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Arvidsson, Anna y Christel Bennwid. "ISO 9000 och dess funktion i byggbranschen". Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21677.

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The purpose with this examination task is to investigate what purchasers and building contractors think of ISO 9000 and the function of it within the building trade.In this material both the purchaser´s and the building contractor´s viewpoints and attitude towards ISO 9000 is being object to an investigation, in order to get a just picture of the function of the quality work within the building trade. The general opinion of ISO 9000 has proven to be positive. During the work with this investigation it appeared that nosystem is that good that it can´t be improved. A widely spread opinion is also that ISO 9000 means a lot of paperwork but also that the certified companies are well organized. Above all the majority demands a standard that is more adjusted to the building trade.
Syftet med detta arbetet har varit att undersöka hur beställare ser på ISO 9000 och hur det fungerar i byggbranschen. I arbetet är både beställares och entreprenörers synpunkter behandlade för att få en rättvis bild av hur kvalitetsarbetet fungerar inom byggbranshen. Den allmäna uppfattningen om ISO 9000 har visat sig vara positiv. Det har under arbetets gång dock visat sig att inget system är så bra att det inte kan förbättras. En utbredd uppfattning är även att ISO 9000 innebär för mycket pappersarbete men även att de företag som är certifierade är välorganiserade. Framförallt efterfrågas det av majoriteten en standard som är mer anpassad till byggbranschen.
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Gálik, Petr. "Aplikace nástrojů jakosti dle ČSN ISO 9000". Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221766.

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Silva, Claúdia Margarida Ramos de Sousa e. "A transição das ISO 9000:1994 para as ISO 9000:2000: o impacto das alterações na competitividade das organizações". Master's thesis, Universidade de Aveiro, 2004. http://hdl.handle.net/10773/16206.

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Mestrado em Gestão de Operações
Este trabalho avalia a evolução do referencial normativo ISO 9000, tendo como base de trabalho a versão editada em 1994 e a versão em vigor 2000. Desta avaliação identificam-se as principais alterações e qual o seu impacto na competitividade das organizações. Apresenta-se um modelo de aplicação da abordagem processual e sua monitorização.
This study pursues assessment the standard ISO 9000, based on versions 1994 and 2000. These assessments identify the mains alterations and your contribution for the competitiveness of organizations. Present the application model process approach and your monitoring. The study finishes with the conclusions over the proposed subject.
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Höglund, Philip. "Kvalitetsledningssystem enligt ISO 9001 : Produktionsprocessen". Thesis, Uppsala universitet, Industriell teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-156881.

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This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe.   Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work.   The thesis work has been limited to the production process and the aim has been to enable this process to be certified according to ISO 9001:2008. The work has been performed by analyzing the existing quality management system and the requirements for each process included, whereby the gap between the current and the target state has been mapped. Suggestions have then been made on how this gap can be filled, some of these suggestions have also been carried out during the thesis work.   The conclusions drawn are that quality management does not have to be complicated, but quickly becomes so when the complexity of the processes increases. Therefore, the system's overall records should be kept clear in order to create an accessible system, while methods to generate commitment and support from staff and give them the tools to influence the content becomes a vital part.
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Sou, On Peng. "How ISO 9000 approach to total quality management". Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636773.

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Libros sobre el tema "ISO 9000"

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Blokdijk, Gerard. ISO 9000, ISO 9001 100 success secrets: The missing ISO 9000, ISO 9001, ISO 9001 2000, ISO 9000 2000, checklist, certification, quality, audit and training guide. S.l.]: Gerard Blokdijk, 2008.

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Kīratibunmānon, Chalœ̄mkīat. ISO 9000. Bangkok, Thailand]: Sūtphaisān, 1998.

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3

ISO 9000. Aldershot, Hampshire, UK: Gower, 1991.

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Rothery, Brian. ISO 9000. 2a ed. Brookfield, VT: Gower, 1993.

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ISO 14000 and ISO 9000. Brookfield, Vt: Gower, 1995.

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Kehoe, Raymond y Alka Jarvis. ISO 9000-3. New York, NY: Springer New York, 1996. http://dx.doi.org/10.1007/978-1-4612-0725-2.

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Paradis, Gerard W. Demystifying ISO 9000. Reading, Mass: Addison-Wesley Pub., 1996.

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Channel, Executive Business, ed. BS5750: ISO 9000. Stockport: EBC for BBC Select, 1994.

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Association, British Deming, ed. Beyond ISO 9000. Salisbury: British Deming Association, 1992.

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R, Trubiano John, ed. Demystifying ISO 9001:2000. 2a ed. Upper Saddle River, NJ: Prentice Hall PTR, 2002.

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Capítulos de libros sobre el tema "ISO 9000"

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O’Brien, James J. "ISO 9000". En Construction Inspection Handbook, 77–99. Boston, MA: Springer US, 1997. http://dx.doi.org/10.1007/978-1-4615-6017-3_7.

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O’Regan, Gerard. "ISO 9000". En Introduction to Software Quality, 185–98. Cham: Springer International Publishing, 2014. http://dx.doi.org/10.1007/978-3-319-06106-1_11.

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Tošić, Biljana. "ISO 9000". En Encyclopedia of Sustainable Management, 1–4. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-02006-4_313-1.

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Nahler, Gerhard. "ISO 9000-3". En Dictionary of Pharmaceutical Medicine, 100. Vienna: Springer Vienna, 2009. http://dx.doi.org/10.1007/978-3-211-89836-9_748.

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Griggel, Marc, Volker Grimmeißen, Udo Hänsel, Martin Hummel y Stefan Käß. "Lösungsansätze zur Prozeßoptimierung — ISO 9000-9004". En Unternehmensqualität, 206–9. Wiesbaden: Vieweg+Teubner Verlag, 1993. http://dx.doi.org/10.1007/978-3-322-99484-4_24.

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Kehoe, Raymond y Alka Jarvis. "Introduction to ISO 9000". En ISO 9000-3, 3–5. New York, NY: Springer New York, 1996. http://dx.doi.org/10.1007/978-1-4612-0725-2_2.

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Nahler, Gerhard. "ISO 9000/EN 29000". En Dictionary of Pharmaceutical Medicine, 99–100. Vienna: Springer Vienna, 2009. http://dx.doi.org/10.1007/978-3-211-89836-9_747.

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O’Regan, Gerard. "The ISO 9000 Standard". En A Practical Approach to Software Quality, 87–128. New York, NY: Springer New York, 2002. http://dx.doi.org/10.1007/978-0-387-22454-1_3.

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Kehoe, Raymond y Alka Jarvis. "ISO 9000-3: Scope and Overview". En ISO 9000-3, 25–36. New York, NY: Springer New York, 1996. http://dx.doi.org/10.1007/978-1-4612-0725-2_5.

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Jaschinski, Christoph y Andreas Reddemann. "Qualitätsmanagementsysteme nach DIN EN ISO 9000–9004". En Qualitätsmanagement für Nonprofit-Dienstleister, 150–86. Berlin, Heidelberg: Springer Berlin Heidelberg, 1997. http://dx.doi.org/10.1007/978-3-642-60646-5_9.

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Actas de conferencias sobre el tema "ISO 9000"

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Carter, P. W. "ISO 9000 and calibration". En IEE Colloquium on `The Contribution of Instrument Calibration to Product Quality'. IEE, 1995. http://dx.doi.org/10.1049/ic:19950539.

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Oberheuser, Joseph H. "ISO 9000 and Optics". En Optical Fabrication and Testing. Washington, D.C.: Optica Publishing Group, 1992. http://dx.doi.org/10.1364/oft.1992.tua3.

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Kolyer, J. M., C. E. Ramer y W. D. Williams. "Esd Control And Iso 9000". En Proceedings Electrical Overstress/Electrostatic Discharge Symposium. IEEE, 1997. http://dx.doi.org/10.1109/eosesd.1997.634241.

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Schuler, Katie. "Preparing for ISO 9000 registration". En the 13th annual international conference. New York, New York, USA: ACM Press, 1995. http://dx.doi.org/10.1145/223984.224011.

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Copperman, William H. "Implementing ISO 9000 through Value Engineering". En International Congress & Exposition. 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 1998. http://dx.doi.org/10.4271/980622.

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Blow, J. "The consumer and ISO 9000:2000". En IEE Seminar on ISO 9001:2000 Prepare for Impact! IEE, 2000. http://dx.doi.org/10.1049/ic:20000157.

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Wareham, E. M. "ISO 9000 and the very small firm". En IEE Colloquium on ISO 9000 and the Small Business. IEE, 1995. http://dx.doi.org/10.1049/ic:19950013.

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Young, J. F. "QS-9000 – Using the Automotive Requirements to Improve Existing ISO 9000 Systems". En ITSC 1998, editado por Christian Coddet. ASM International, 1998. http://dx.doi.org/10.31399/asm.cp.itsc1998p0855.

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Abstract In this paper, we will discuss how to incorporate several of the QS-9000 quality system requirements into an existing ISO 9000 quality system. This expansion of the existing quality system will be cost effective and ensure that the continuous improvement program will meet its goals. The QS-9000 quality system was developed in 1994 by the "Big Three" automotive and truck producers in Detroit, Michigan. This document, originated in the United States, is based upon the International Standard: ISO 9001-94. It is mandatory that any supplier of goods and/or services to either Chrysler, Ford or General Motors must have their quality system registered to the QS-9000 standard. We believe that there can be benefits to non-automotive organizations if they will incorporate some of the QS-9000 clauses into their current ISO 9000 quality systems. We will discuss actual cases in the following areas: purchasing, safety, process control, training, business management and continuous improvement. We will show how these examples of quality system enhancement are both effective and efficient ways of driving cost reduction and process improvement programs. Cost of quality initiatives can be better managed.
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Seal, S. "There is more to quality than ISO 9000". En IEE Colloquium on ISO 9000 and the Small Business. IEE, 1995. http://dx.doi.org/10.1049/ic:19950010.

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Glen, Gerald L. "Impact of ISO 9000 on international commerce". En ILSC® ‘92: Proceedings of the International Laser Safety Conference. Laser Institute of America, 1992. http://dx.doi.org/10.2351/1.5056320.

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Informes sobre el tema "ISO 9000"

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Hawkins, Jeffrey A. Construction Management Excellence Using ISO 9000 to Improve Quality Systems. Fort Belvoir, VA: Defense Technical Information Center, noviembre de 1995. http://dx.doi.org/10.21236/ada304933.

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Weller, James S. ISO 9000 - A Tool for the U.S. Army Corps of Engineers. Fort Belvoir, VA: Defense Technical Information Center, marzo de 1997. http://dx.doi.org/10.21236/ada326476.

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Clougherty, Joseph y Michal Grajek. International Standards and International Trade: Empirical Evidence from ISO 9000 Diffusion. Cambridge, MA: National Bureau of Economic Research, junio de 2012. http://dx.doi.org/10.3386/w18132.

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Abercrombie, Kevin. Choosing a Quality System: A Comparison of ISO 9000 and ANSI Z540. Fort Belvoir, VA: Defense Technical Information Center, abril de 1999. http://dx.doi.org/10.21236/ada368630.

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Hawkins, Jeffrey y James L. Hathaway. Toward a World-Class Engineering Organization. Making ISO 9000 the Foundation to Quality Management. Fort Belvoir, VA: Defense Technical Information Center, abril de 1994. http://dx.doi.org/10.21236/ada283016.

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Preckshot, G. G. y J. A. Scott. Comparison of ISO 9000 and recent software life cycle standards to nuclear regulatory review guidance. Office of Scientific and Technical Information (OSTI), enero de 1998. http://dx.doi.org/10.2172/585517.

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Kitson, David H., Robert Vickroy, John Walz y Dave Wynn. An Initial Comparative Analysis of the CMMI Version 1.2 Development Constellation and the ISO 9000 Family. Fort Belvoir, VA: Defense Technical Information Center, marzo de 2009. http://dx.doi.org/10.21236/ada501760.

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Breitenberg, Marueen. Questions and answers on quality, the ISO 9000 standard series, quality system registration, and related issues. Gaithersburg, MD: National Institute of Standards and Technology, 1991. http://dx.doi.org/10.6028/nist.ir.4721.

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Breitenberg, Marueen. Questions and answers on quality, the ISO 9000 standard series, quality system registration, and related issues. Gaithersburg, MD: National Institute of Standards and Technology, 1992. http://dx.doi.org/10.6028/nist.ir.4721r1992.

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Benzaquen, Jorge y Jorge Convers. El ISO 9001 y TQM en las empresas de Colombia. CENTRUM Catolica Graduate Business School, noviembre de 2015. http://dx.doi.org/10.7835/ccwp-2015-11-0024.

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