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Tesis sobre el tema "ISO 9000"

Autor: Grafiati
Publicado: 4 de junio de 2021
Última modificación: 25 de julio de 2025

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1

Yeung, Siu-ming Paul, and 楊兆鳴. "Implementing quality policy and ISO 9000." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31265546.

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Vaičiūnaitė, Raimonda. "Statybos įmonės veiklos valdymas įdiegus ISO 9000 ir ISO 14000 standartus." Master's thesis, Lithuanian Academic Libraries Network (LABT), 2008. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20080925_115102-41434.

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Magistro darbe nagrinėjamas statybinės įmonės veiklos valdymas įdiegus kokybės ir aplinkos apsaugos vadybos standartus, išaiškinamos ISO 9000 serijos standarto kokybės vadybos sistemų diegimo problemos visuotinės kokybės vadybos atžvilgiu. Išsamiai analizuojami vadybos sistemų integravimo ypatumai, kokybės ISO 9000 ir aplinkos apsaugos ISO 14000 vadybos sistemos standartų reikalavimai bei juos įtakojantys veiksniai, kokybės bei aplinkosaugos sistemų naudą įmonėje. Teoriniai sprendimai pagrįsti: Abramavičiaus Š., Adomėno V., Jucevičiaus R., Paulauskaitės N., Rutkausko J., Vanago P., Gardin D.,
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Bell, Michael A. "Determinants of Success in ISO 9000 Implementation." Scholarly Repository, 2010. http://scholarlyrepository.miami.edu/oa_dissertations/536.

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The management of quality is a consideration in all industries. The ISO 9000 standard defines a management system framework which includes the necessary and sufficient elements for the systematic management of quality. Some organizations experience positive results from implementing an ISO 9000 based quality management system while others do not. Given its widespread use and the economic implications of ineffective implementation, this study analyzes the implementation process steps, the performance of system elements after certification and organization performance metrics. The methodology co
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Lower, Ann. "ISO 9000 et l'autonomie dans le travail." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape10/PQDD_0001/MQ44680.pdf.

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Andrade, Jose Soares de. "Implantação da ISO 9000 na pequena empresa." [s.n.], 1999. http://repositorio.unicamp.br/jspui/handle/REPOSIP/306832.

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Orientador: Charly Kunzi<br>Dissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Matematica, Estatistica e Computação Cientifica<br>Made available in DSpace on 2018-07-25T06:22:16Z (GMT). No. of bitstreams: 1 Andrade_JoseSoaresde_M.pdf: 3397925 bytes, checksum: 3dafcce4b8e082e0906e673045a68b8d (MD5) Previous issue date: 1999<br>Resumo: A fim de orientar as pequenas empresas para implantarem sistemas de garantia de qualidade, através da norma NBR ISO série 9000, são apresentadas etapas para a implantação da referida norma, métodos e técnicas organizacionais que visam a mel
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Arvidsson, Anna, and Christel Bennwid. "ISO 9000 och dess funktion i byggbranschen." Thesis, Malmö högskola, Fakulteten för teknik och samhälle (TS), 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-21677.

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The purpose with this examination task is to investigate what purchasers and building contractors think of ISO 9000 and the function of it within the building trade.In this material both the purchaser´s and the building contractor´s viewpoints and attitude towards ISO 9000 is being object to an investigation, in order to get a just picture of the function of the quality work within the building trade. The general opinion of ISO 9000 has proven to be positive. During the work with this investigation it appeared that nosystem is that good that it can´t be improved. A widely spread opinion is als
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Gálik, Petr. "Aplikace nástrojů jakosti dle ČSN ISO 9000." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221766.

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Silva, Claúdia Margarida Ramos de Sousa e. "A transição das ISO 9000:1994 para as ISO 9000:2000: o impacto das alterações na competitividade das organizações." Master's thesis, Universidade de Aveiro, 2004. http://hdl.handle.net/10773/16206.

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Mestrado em Gestão de Operações<br>Este trabalho avalia a evolução do referencial normativo ISO 9000, tendo como base de trabalho a versão editada em 1994 e a versão em vigor 2000. Desta avaliação identificam-se as principais alterações e qual o seu impacto na competitividade das organizações. Apresenta-se um modelo de aplicação da abordagem processual e sua monitorização.<br>This study pursues assessment the standard ISO 9000, based on versions 1994 and 2000. These assessments identify the mains alterations and your contribution for the competitiveness of organizations. Present the ap
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Höglund, Philip. "Kvalitetsledningssystem enligt ISO 9001 : Produktionsprocessen." Thesis, Uppsala universitet, Industriell teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-156881.

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This report is the result of a thesis work done at the Department of Engineering Sciences, Uppsala University, and includes 15 ECTS points. The work has been performed at Företag A, a company specializing in electronics whose major product has become a sophisticated tool used by authorities across northern Europe.   Företag A has initiated a quality management system according to the criteria set by ISO 9001. Following demands from customers, Company A has now decided to also start working towards a certification according to SS-EN ISO 9001:2008, this work is the foundation for the thesis work
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Sou, On Peng. "How ISO 9000 approach to total quality management." Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636773.

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Marques, Claudia Scoton Antonio. "Normas NBR ISO 9000 e qualidade de pavimentos." Universidade de São Paulo, 1999. http://www.teses.usp.br/teses/disponiveis/18/18137/tde-26012018-185614/.

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Mostrou-se por argumentação que a análise sobre conceitos e definições contidos nas Normas da Associação Brasileira de Normas Técnicas, série NBR ISO 9000, pode contribuir para identificar sugestões para estudos, análise e aceitação de ações para construção e manutenção de pavimentos, e comportamento de pavimentos durante as solicitações pelo tráfego de veículos do ponto de vista dos que usam rodovias. Para isso estudaram-se conceitos sobre qualidade e \"qualidade de pavimentos ou seus serviços\", conceituaram-se organizações, relataram-se e discutiram-se conceitos sobre \"sistema da qualidad
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Rosenstein, Shaun. "Implementation of ISO 9000 in the printing industry." Thesis, Cape Technikon, 2003. http://hdl.handle.net/20.500.11838/2056.

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Thesis (MTech (Business Administration))--Cape Technikon, 2003.<br>This research report is based on a case study. It follows up on the research of a previous study by Muregerera (1996). His thesis was compiled in order to develop a model for a world-class manufacturing organization. For his case study, he chose Omnigraphics. Although his focus was on world class manufacturing principles, he did address Omnigraphics prior to the organization receiving ISO 9000 certification through the SASS. This research report therefore looks at the transformation that Omnigraphics went through, from an
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Corral, Jean-François. "La norme ISO 9000 et la prestation juridique." Montpellier 1, 1998. http://www.theses.fr/1998MON10034.

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L'objet de cette thèse est l'étude de la norme iso 9 000 et son application dans le domaine juridique, tant au point de vue de la technique que du droit. Cette étude permet de préciser certains points. En premier lieu cette norme, bien que l'on soit très loin de son domaine d'origine, est applicable à un cabinet d'avocat, à un service et même à un programme d'enseignement juridique. Pour cela une transposition des prescriptions de la norme de la série iso 9000 devra être correctement effectuée pour respecter son esprit plus que sa lettre. C'est la que résidera une des principales difficultés d
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Laven, Fredriksson Daniel. "Förstudie för införande av ISO 9001 : Nulägesanalys och handlingsplan." Thesis, Uppsala universitet, Industriell teknik, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-160815.

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Today's industries are constantly evolving and the demands according to quality for products and services produced and performed are becoming more and higher. ISO 9001 is a standard that serves as a tool for organizations who wants to effectively control and manage their quality workforce on business different processes. A background to the introduction of a quality managementsystem towards Skärås svets och mekaniska in Västerås are that more and more customers demand this from a company to enable it to obtain an order of production. Efforts to introduce a quality system such as ISO 9001-2008
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Johansson, Tommy. "Uppgradering till ISO 9000 2000 : Monteringsfabriken, SAAB Automobile AB." Thesis, University West, Department of Technology, 2002. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-753.

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Bud, Anna, and Marita Pettersson. "Vilka faktorer finns bakom ISO 9000 seriens omfattande spridning?" Thesis, Södertörn University College, School of Business Studies, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-1505.

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<p>Syftet med uppsatsen är att undersöka och analysera hur ISO 9000 serien utvecklats och spridits med utgångspunkt från Røviks teori gällande framgångsrika recept. Vi har sökt svaren till vilka faktorer som gör att organisationer tar till sig konceptet och implementerar det. Frågor har skapats utifrån ovanstående teori som sedan ställts till Sveriges samtliga tio ackrediterade certifieringsorgan som utför revisioner av standarden. Vi har även ställt frågor till SIS, Swedish Standard Institute som ansvarar för framtagandet av standarder i Sverige. Efter att ha applicerat och analyserat den emp
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Stahl, Florian. "Instantiation of an ISO 9000 compliant quality assurance process." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-666.

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Meegan, Sarah T. "Organisational transitions from ISO 9000 to Total Quality Management." Thesis, Queen's University Belfast, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.245786.

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Nabe, Percival Mvuyisi. "Organisational transformation using total quality management and ISO 9000." Thesis, Cape Peninsula University of Technology, 2008. http://hdl.handle.net/20.500.11838/1209.

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To be submitted in partial fulfilment of the requirements for the degree MAGISTER TECHNOLOGIAE in Quality Faculty of Engineering CAPE PENINSULA UNIVERSITY OF TECHNOLOGY 2008<br>Engineering by its very nature is associated with quality processes. Ineffective processes have the potential to jeopardize the chances of providing consistently, products that meet customer and applicable regulatory requirements. By implication, this senario also calls for organizational transformation. SA Five Engineering (Pty) Ltd (SAF), which will serve as the target organization for this research study has in the p
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Černá, Lenka. "Zavedení systému managementu kvality podle norem řady ISO 9000." Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-194189.

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The main aim of my thesis is to compare the functioning of society EKAN Servis s.r.o. before the introduction of the quality management system and after its introduction. In the theoretical part I focused on the quality management system according to ISO as a whole, their characteristics and an explanation. In the practical part deals with the performance of the company EKAN Servis s.r.o., a specific procedure for the introduction of quality management system in the company EKAN, quantify the cost of implementing the system and comparing its functioning before and after the introduction of a q
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Le, Ha Thi Viet. "Assessing impact of ISO 9000 certification on international trade." Connect to this title online, 2009. http://etd.lib.clemson.edu/documents/1252937743/.

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Lübbe, Ulrich. "Modell für ein rechnerunterstütztes Qualitätssicherungssystem gemäss DIN ISO 9000 ff. /." Berlin ; Heidelberg ; New York ; London ; Paris ; Tokyo ; Hong Kong ; Barcelona ; Budapest : Springer, 1994. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=006345288&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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23

Walldén, Josefin. "Förändringar efter införandet av kvalitetssystemet ISO 9000 i IT-företag." Thesis, University of Skövde, Department of Computer Science, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-558.

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<p>Då konkurrensen blir allt hårdare bland företag, har kvalitet blivit ett allt viktigare konkurrensmedel. För att kunna ge hög kvalitet till sina kunder, måste företaget ha hög kvalitet internt. Allt fler företag inför därför ett kvalitetssystem som hjälpmedel för att styra kvaliteten åt rätt håll. Ett av de vanligaste kvalitetssystemen är ISO 9000. Detta examensarbete behandlar de förändringar som sker efter införandet av ISO 9000 i IT-företag.</p><p>I undersökningen har fyra kvalitetsansvariga på fyra olika IT-företag intervjuats om vilka förändringar som har skett i deras företag. Förändr
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Lee, Kam-hung, and 李錦鴻. "Implementation of ISO 9000 in electrical & mechanical services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31267373.

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Dick, Gavin Peter McDonald. "Shedding light on the business benefits of ISO 9000 certification." Thesis, Staffordshire University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.402441.

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Szyszka, Irene. "Implantação de sistemas da qualidade ISO 9000 e mudanças organizacionais." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2002. http://hdl.handle.net/10183/2925.

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Este trabalho identifica as principais mudanças organizacionais ocorridas em algumas empresas que implementaram sistemas de garantia da qualidade baseados no modelo das normas ISO 9000:1994. Para o desenvolvimento do tema, discute-se inicialmente aspectos relacionados com normalização internacional e o surgimento da Série ISO 9000 de normas. Apresenta-se a estruturação dessa série de normas e uma descrição do processo de certificação de sistemas da qualidade, além de resultados de algumas pesquisas realizadas no Brasil e no exterior. Posteriormente, é analisada a interpretação dada por diferen
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Віткін, Л. М. "Роль міжнародних стандартів ISO серії 9000 для побудови економіки знань". Thesis, Видавництво СумДУ, 2008. http://essuir.sumdu.edu.ua/handle/123456789/18489.

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Lucius, Tommie J. "Department of Defense quality management systems and ISO 9000:2000." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2002. http://sirsi.nps.navy.mil/uhtbin/hyperion-image/02Mar%5FLucius.pdf.

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Lee, Kam-hung. "Implementation of ISO 9000 in electrical & mechanical services Department /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B17983769.

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Lewden, Marie. "La qualité dans l'industrie pharmaceutique et la certification ISO 9000." Bordeaux 2, 1995. http://www.theses.fr/1995BOR2P028.

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Val, Guilherme Trindade do. "Os impactos da mudança da ISO 9001:1944 para a ISO 9001:2000 em uma empresa metalurgica." [s.n.], 2004. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264006.

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Orientador: Eugenio Jose Zoqui<br>Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica<br>Made available in DSpace on 2018-08-04T00:39:22Z (GMT). No. of bitstreams: 1 Val_GuilhermeTrindadedo_M.pdf: 732727 bytes, checksum: 869c1ce09ec685ab76c9bf3a0f247764 (MD5) Previous issue date: 2004<br>Resumo: Este trabalho tem o objetivo de analisar criticamente a implantação da ISO 9001:2000, demonstrando e avaliando os impactos no setor de processos e um estudo de caso em situação real apontando as vantagens sobre a ISO 9001:1994, assim como os problemas relacion
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Williams, John W. "A Study of The Correlation of The ISO-9000 Quality Control Program on The Financial Results of Information Technology Companies Who Have Achieved ISO-9000 Certification." NSUWorks, 2001. http://nsuworks.nova.edu/gscis_etd/925.

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In Europe, the ISO·9000 series of standards has become the entry barrier for companies doing business with the Economic Union (EU). Given the globalization of international trade, a large percentage of American companies are incurring additional expenses in seeking ISO-9000 quality registration as both a symbol of their commitment to quality and quality products and as a method to enhance productivity. This research examined the research question" To what extent does a company becoming ISO 9000 certified improve their financial performance in the years immediately after certification?" To addr
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Ng, Jose. "Quality management system - ISO 9000 : a case study of Securicor Macau." Thesis, University of Macau, 2003. http://umaclib3.umac.mo/record=b1636248.

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Cheang, Io Kit. "Impact of ISO 9000 quality system implementation in distribution division (CEM)." Thesis, University of Macau, 2000. http://umaclib3.umac.mo/record=b1636697.

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Akaner, Mesut. "Application Of Iso 9000 And Ohsas 18000 To A Mining Company." Master's thesis, METU, 2003. http://etd.lib.metu.edu.tr/upload/3/1054980/index.pdf.

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ISO 9000 Quality Management Standards Series aims to improve the products and services regarding customer satisfaction. The main purpose is to increase quality. On the other hand, having a special importance to mining, OHSAS 18000 Occupational Health and Safety Assessment System Series aims to provide safer, more tranquil and more healthy working environment to the labors. Both of these management systems are continuously improved and increase their importance in the world. This study evaluates ISO 9000 and OHSAS 18000 series in a comparative and criticizing scope and complementariness of the
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Champoux, Gilles. "ISO-9000 dans les petites et moyennes entreprises manufacturières du Québec." Thèse, Université du Québec à Trois-Rivières, 1996. http://depot-e.uqtr.ca/4670/1/000626123.pdf.

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Oliveira, Alexandre José de. "Abordagens motivacionais em empresas certificadas pela ISO 9000 :: um estudo multicaso /." Florianópolis, SC, 1998. http://repositorio.ufsc.br/xmlui/handle/123456789/77383.

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Dissertação (Mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico.<br>Made available in DSpace on 2012-10-17T03:36:57Z (GMT). No. of bitstreams: 0Bitstream added on 2016-01-08T22:53:38Z : No. of bitstreams: 1 151306.pdf: 2447686 bytes, checksum: 85e7761e1ec686fbff3dc56acb0140ff (MD5)
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Marques, Rogério Carniel. "Implantação de sistemas da qualidade ISO 9000 com foco em resultados." Florianópolis, SC, 2001. http://repositorio.ufsc.br/xmlui/handle/123456789/81505.

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Dissertação (mestrado) - Universidade Federal de Santa Catarina, Centro Tecnológico. Programa de Pós-Graduação em Engenharia de Produção.<br>Made available in DSpace on 2012-10-19T04:47:05Z (GMT). No. of bitstreams: 0Bitstream added on 2014-09-26T00:25:21Z : No. of bitstreams: 1 186277.pdf: 5736157 bytes, checksum: 0563f00cc412474eecda3fd2e2d528ac (MD5)<br>Um sistema da qualidade conforme a ISO 9000, é uma ferramenta de grande valia, na questão da competitividade, para as empresas que souberem implantá-lo e utilizá-lo da forma correta. Este trabalho se destinou a analisar uma implantação de u
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França, Nathalie Piccolotto. "Sistema integrado de gestão : qualidade, meio ambiente, segurança e saude : recomendações para implementação em empresas construtoras de edificios." [s.n.], 2009. http://repositorio.unicamp.br/jspui/handle/REPOSIP/257830.

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Orientador: Flavio Augusto Picchi<br>Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Civil, Arquitetura e Urbanismo<br>Made available in DSpace on 2018-08-13T07:32:36Z (GMT). No. of bitstreams: 1 Franca_NathaliePiccolotto_M.pdf: 1101123 bytes, checksum: 029d6e644a3a3534eda859126b0695a1 (MD5) Previous issue date: 2009<br>Resumo: Os Sistemas Integrados de Gestão (SIG) que contemplam Gestão da Qualidade (NBR/ ISSO 9001), Ambiental (NBR/ISO 14001) e de Segurança e Saúde no Trabalho (OHSAS 18001) são relativamente novos na construção civil brasileira; no entant
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Sartorelli, Lucas Ernesto. "Analise critica da implantação da ISO 9001/1994 com alguns requisitos da ISO 9001:2000 a luz dos principais autores da qualidade." [s.n.], 2003. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264019.

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Orientador: Eugenio Jose Zoqui<br>Dissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica<br>Made available in DSpace on 2018-08-03T17:01:44Z (GMT). No. of bitstreams: 1 Sartorelli_LucasErnesto_M.pdf: 275171 bytes, checksum: 2e81658d531bc5effdf47558c9ea2e37 (MD5) Previous issue date: 2003<br>Mestrado
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Dóša, Vladimír. "Využití norem ISO v konkrétním podniku." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2009. http://www.nusl.cz/ntk/nusl-222224.

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In this thesis I'm focusing on current world trends in the field of quality management in industrial production and services. Further I'm applying introduction of ISO standards in a concrete building company and I'm evaluating its efficiency. The thesis also offers a "manual" for introduction of ISO standards.
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Knoernschild, Nicole. "ISO 9000 and its influence to create a competitive advantage for certified companies." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005knoernschildn.pdf.

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Leite, Daniela Cristina Medeiros. "Método para implantação de um sistema de gestão da qualidade baseado na norma ISO 9001:2000." Universidade Federal de São Carlos, 2005. https://repositorio.ufscar.br/handle/ufscar/3479.

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Made available in DSpace on 2016-06-02T19:51:20Z (GMT). No. of bitstreams: 1 DissDCML.pdf: 2740596 bytes, checksum: 649704a7513036c04ea9e8ccd82c6ce5 (MD5) Previous issue date: 2005-11-11<br>The family of ISO 9000 standards is being constantly adopted by the companies, manufacturing and services, as a base to implement a quality management system. With the 2000 review, the ISO 9000 has progressed from a quality assurance system to a quality management system, incorporating the eight total quality principles. For this reason, in order to companies achieve success in the ISO 9001:2000 implement
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Balagué, Núria. "Normes de qualitat ISO 9000 a les biblioteques d'institucions d'educació superior, Les." Doctoral thesis, Universitat de Barcelona, 2007. http://hdl.handle.net/10803/764.

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Aquest treball es centra en un àmbit concret de l'educació superior, el de les biblioteques. La recerca ha portat a valorar l'aplicació de la norma ISO 9001:2000 a les biblioteques universitàries però també a les biblioteques d'altres centres d'educació postsecundària i, amb aquesta finalitat, desenvolupa una metodologia per a determinar l'extensió i l'impacte de les ISO 9000 en les biblioteques d'aquestes institucions.<br/><br/>Es presenta l'estat de l'art de l'aplicació de les normes ISO 9000 a les biblioteques, amb especial incidència en les biblioteques d'institucions d'educació superior.
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Leong, Sok I. "Managerial FAD or organizational enhancement? ISO 9000 certification in a public organization." Thesis, University of Macau, 2004. http://umaclib3.umac.mo/record=b1636748.

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Thaver, Ismat. "The role of ISO 9000 registration in Canadian apparel buyers' vendor selection." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2001. http://www.collectionscanada.ca/obj/s4/f2/dsk3/ftp04/MQ61952.pdf.

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Poksiʹnska, Bożena. "ISO 9000: business as usual or radical change? : experiences from Swedish organisations /." Linköping : Linköping University, 2006. http://www.bibl.liu.se/liupubl/disp/disp2006/tek997s.pdf.

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Lee, Wai-ching Peggy, and 李慧淸. "The application of ISO 9000 quality system in building maintenance of hospitals." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2000. http://hub.hku.hk/bib/B31968648.

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Najmi, Manoochehr. "An integrated framework for post-ISO 9000 quality development within manufacturing organisations." Thesis, University of Liverpool, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366401.

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Blignaut, Vincent. "ISO 9000 implementation guidelines." Thesis, 2016. http://hdl.handle.net/10539/20852.

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A research project submitted to the Faculty of Engineering, University of the Witwatersrand, Johannesburg in fulfilment of the requirements for the degree of Master of Science in Engineering. Johannesburg, 1995.<br>This project compares the ISO 9000 series with the Deming-based total quality management philosophy. The series are also equated with the Deming prize and the Malcolm Baldrlge National Quality Award as a trilogy in achieving total quality management. Many companies which have implemented total quality management are requiring their suppliers to meet quality standards to assu
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