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1
Parodi, Pascale. "The knowledge management convergence : from theory to practice in knowledge management". Aix-Marseille 3, 2004. http://www.theses.fr/2004AIX30019.
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Le Management du Savoir (KM), n'est pas une nouvelle philosophie impossible à propos de la gestion des organisations, mais plutôt la somme de petites actions qui contribuent à la réussite du tout. Dans le contexte de la nouvelle économie, le KM est devenu incontournable. L'auteur le définit comme "le processus nourricier pour la survie des organisations". L'originalité de ce travail est de démontrer que le KM n'est pas forcement une thématique nouvelle qu'il faut caser à touts prix dans nos organisations. Il s'agit de prêter attention à la "Convergence liée au Savoir" ("Knowledge Convergence" KC) qui a déjà eu lieu, la plupart du temps, dans nos organisations; et non pas de créer une bulle séparée, isolante. Identifier et prendre en compte la "Convergence liée au Savoir" est une façon de commencer à pratiquer le KM. C'est identifier dans les structures établies de nos organisations, les germes de celle-ci. C'est considérer le développement organique qui a déjà eu lieu, et regrouper les efforts existants sous le parasol virtuel du KM. L'objectif est double. Il s'agit d'une part, d'enraciner ces pratiques dans la culture de l'organisation, afin d'entretenir la motivation du personnel. D'autre part, cela permet de réduire les barrières fonctionnelles entre les différents départements dans le but d'atteindre des objectifs communs, et de réaliser des tâches de plus en plus complexes. Les méthodes et pratiques du KM déployées, tiennent lieu de tactiques. Si ces pratiques convergent sous l'œil bienveillant d'une équipe pluridisciplinaire qui les coordonne, alors un nouveau savoir porteur d'avenir pourra émerger ("Knowledge Emergence"), et nous conduire à l' "Avantage Créatif"Knowledge Management (KM) is not a new impossible philosophy about business, but more the sum of all the small actions that are contributing to the success of the whole picture. In the context of the new economy, KM becomes inevitable. The author defines it as "the process of nurturing for surviving in organizations. " The original contribution of this work is to demonstrate that KM is not a new topic that we must fit into our organizations. We rather have to pay attention to the "Knowledge Convergence" (KC), that already most of the time happens in our organizations and not to create a separate isolating bubble. Identify and take in account the KC is a way to start doing KM. This is about identifying in our established structures in organizations, its seeds. This is about the consideration of the organic development that already happened in companies and their linkage under the virtual umbrella of the already existing KM efforts. The goal is double. In one hand this is about enrooting those practices in the company culture sustaining the employees' motivation. On the other hand, it allows reducing the functional barriers between the different departments, in order to achieve common goals and perform more and more complex tasks. KM methods and practices used are tactical. If those converge (KC) under the coordination of a cross-functional team, then a new kind of knowledge could emerge (Knowledge Emergence). This then leads to the "Creative Advantage"
2
Diedrich, Andreas. "Engineering knowledge : how engineers and managers practice knowledge management /". Göteborg : BAS publ, 2004. http://catalogue.bnf.fr/ark:/12148/cb39983743r.
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Fagade, Caleb. "Enhancing Supply Chain through Knowledge Management Practice". Thesis, Högskolan i Gävle, Akademin för teknik och miljö, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-10911.
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Solouki, Soha. "Knowledge Management Practices in DevOps". Thesis, Université d'Ottawa / University of Ottawa, 2020. http://hdl.handle.net/10393/40585.
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DevOps, a portmanteau of Development and Operations, is the collection of principles and practices that try to improve cooperation between IT Development and IT Operations teams in the software development domain. The DevOps paradigm, thus, promises to overcome the traditional boundaries between development and operations teams and to improve collaboration across teams through a culture that is conducive to shared goals and accountability.
Responding to the recent call for a better understanding of DevOps Knowledge Management (KM), this study aims to explore the role of knowledge management in advancing DevOps performance outcomes. Toward this, the study adopts a practice perspective of KM, and aims to answer the following research questions: 1) What are the enablers of KM practices in DevOps teams? 2) What are the distinctive characteristics of KM practices that underpin positive DevOps performance outcomes?
Using an inductive research design and qualitative data collection and analysis procedures, this study followed a multiple case study approach, and collected and analyzed data from nine in-depth interviews with DevOps professionals across three organizations. Using grounded theory coding procedures, an emergent theoretical model of DevOps KM is presented and discussed, along with various propositions that outline how DevOps teams acquire, capture, share and apply knowledge, and how their KM practices can drive positive DevOps performance.
Key insights from this study indicate that technology leaders need to foster greater awareness about the significance of KM in DevOps teams. This can be done by highlighting challenges associated with a lack of effective KM practices, and best practices followed by other companies. Furthermore, DevOps teams should adopt a mix of people-centered and technology-centered KM practices that enable effective personalization and codification of knowledge. Lastly, DevOps managers need to encourage alternative-bridging KM practices through regular use of KM tools and features within DevOps technologies while investing in dedicated knowledge sharing platforms.
Through a discussion of the enablers of KM practices in DevOps; typical configuration of people-centered, technology-centered, and alternative-bridging KM practices in DevOps; and the linkages between KM practices and DevOps performance outcomes, this study aims to contribute to the extant research literature on DevOps KM, and provide practical guidelines for institutionalizing KM practices that can support the fast-paced nature of DevOps teams.
5
Tucker, Eric. "KNOWLEDGE MANAGEMENT DETERMINANTS OF CONTINUANCE BEHAVIOR: EVALUATING THE AIR FORCE KNOWLEDGE NOW KNOWLEDGE MANAGEMENT SYSTEM". Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3343.
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Knowledge management (KM) encompasses the set of capabilities, processes, tools, and techniques for the most effective use of knowledge by an organization. The goal of KM is to improve the organization s ability to create, transfer, retain, and apply knowledge. Knowledge management is a goal that many organizations seek to achieve. Organizations apply their strategies, plans, and implementation to achieve KM. Organizations use technology to implement their KM strategy. For some, this approach has worked well; however, for others, the results have fallen short. KM shortcomings revolve around employees infrequent use of the technology. This research seeks to understand what influences a user s behavior to use a KM system and why a user becomes a routine user. This research provides a model of KM continuance behavior and post-acceptance usage behavior. Post-acceptance usage behavior is how an individual decides to use a system after its initial acceptance. The KM continuance model incorporates technology, community, individual, and organizational elements that influence a user s intentions and actual use of a KM system. The specific context of this research is a KM system known as the Air Force Knowledge Now (AFKN) system. AFKN emphasizes KM through expertise-sharing activities in Communities of Practice (CoPs). The AFKN KM system facilitates and enhances the relationships in the community. The data for this study were obtained by using an online questionnaire. The results are analyzed using Partial Least Squares structural equation modeling with a two-step data analysis approach. The first step assessed the properties of the measurement model. The second step assessed the path model. Path coefficients and t-values are generated to evaluate the 14 proposed hypotheses. The results of the investigation show that community and technology KM both positively influence a user s evaluation of the KM environment. The results produced a coefficient of determination of 60% for KM continued-use intention and 31% for KM continued-use behavior. The outcome of this research is a model that allows organizations to tailor their KM systems efforts to the organizational environment in order to maximize their resources. This investigation serves as a foundation for further research and development in areas of KM, KM systems, and post-acceptance usage.Ph.D.
Department of Industrial Engineering and Management Systems
Engineering and Computer Science
Industrial Engineering PhD
6
Borzillo, Stefano. "Communities of practice to actively manage best practices". Wiesbaden : Deutscher Universitäts-Verlag, 2007. http://dx.doi.org/10.1007/978-3-8350-9609-7.
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Fennessy, Gabrielle Ann 1968. "Knowledge management in evidence based practice : study of a community of practice". Monash University, School of Information Management and Systems, 2002. http://arrow.monash.edu.au/hdl/1959.1/8023.
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McNealy, Trenese LaShay. "Knowledge Management Practice Strategies in Project-Based Organizations". ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3804.
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Companies globally have lost profit each year because of the lack of intra-organizational knowledge sharing. The purpose of this descriptive, multiple case study was to explore the knowledge management practice strategies that project management business leaders use to improve knowledge sharing in project-based organizations. Nine project management business leaders from 4 project-based organizations in metro Atlanta, Georgia completed individual Skype/phone semistructured interviews, and 5 project team members completed an in-person focus group discussion and an interview questionnaire. Knowledge management was the conceptual framework for this study, the basis for understanding the world around project management business leaders, and the implementation of knowledge management practice strategies for knowledge sharing. The individual interviews, focus group discussion, and interview questionnaire yielded the lived experiences of project management business leaders and the perceptions of project team members regarding knowledge sharing in their project-based organizations. The data were analyzed through data source triangulation and cross-case synthesis, which resulted in various themes such as communication, practices to overcome barriers, and a centralized resource center. The findings of this study may effect positive social change and the improvement of knowledge sharing by promoting the worth, dignity, and development of individuals, communities, organizations, cultures, or societies.
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Bishop, James. "Managing technical knowledge to enhance organisational best practice". Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/4657.
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In recent years the construction industry has become increasingly aware of the potential of the technical knowledge held by construction professionals and the need to manage it effectively. However, organisations have experienced numerous problems in implementing and sustaining Knowledge Management (KM) initiatives. A key reason for this, which has been cited both within industry and academia, is a lack of understanding of the best-suited KM approaches available and how to adopt them. In particular, the importance of people-orientated KM practices, specifically in the case of construction firms who have a high level of dependence on the tacit knowledge of their employees, has been well documented with many KM authors calling for further research in this area. The research undertaken for this study was initiated in response to the need for further research and an improved understanding of KM (people-orientated KM in particular) best practice. The research was also focussed on establishing an effective KM initiative within Ramboll Whitbybird; the sponsoring organisation. The central aim of the research was therefore to “deliver a framework that facilitates the retention and reuse of knowledge, which will increase Ramboll Whitbybird's potential to drive engineering best practice and respond appropriately to conventional and emerging business opportunities.” To achieve this an action research approach was adopted, facilitated through the use of literature reviews, interviews, focus groups, and other data collection methods, to enable the findings to be implemented within an industrial setting. Through extensive industry involvement the research highlighted the core components necessary for a successful KM initiative, and the actions necessary from those involved in implementing, managing and sustaining KM activities within construction firms. The findings demonstrated that an organisation wishing to realise effective KM needs to establish a clear definition and understanding of KM across the business, which can be achieved through the compilation of a KM strategy (statement) and action plan. It also needs to acknowledge the importance of addressing the critical factors that will determine the success of its KM initiative such as the need for KM champions and a supporting team, a fit with the way people work and an alignment with business objectives. The research also highlighted the importance of people-orientated KM practices, and that construction organisations in particular should identify and prioritise KM activities such as Communities of Practice (CoPs), due to their reliance on tacit knowledge transfer. However, in order to maximise the benefits to individuals and the business, the organisation will need to take a ‘light touch' approach to the management of CoPs. Supporting people-based KM activities with the right technology is an important factor, particularly as organisations expand and become more geographically dispersed. To ensure that this technology is an effective supporter of KM it needs to be tailored to fit with the KM needs of the business, and will need to become de-centralised in its operation. Finally, the research outlined the importance for the organisation to consider the integration of KM within the daily operation of the business by incorporating KM effectively into communication and reporting structures, while also ensuring that it becomes a core aspect of its Quality Assurance (QA) procedures.
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Blackburn, Alan. "The knowledge-based resources built through human resource management practice". Thesis, Lancaster University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418875.
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Walsh, John Nicholas. "A practice-based approach to examining knowledge management repository use". Thesis, Brunel University, 2010. http://bura.brunel.ac.uk/handle/2438/5171.
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Though knowledge has become an increasingly important resource for modern businesses, it was not until the mid-1990's that the 'knowledge management' research stream emerged in the business and information systems literature. Initial research on how to manage knowledge came from an objectivist epistemology of knowledge that viewed it as something that was capable of captured, stored and transferred via information to increase organisational efficiency. This study is grounded in a more recent and alternative perspective that takes a practice based epistemology seeing knowledge as embedded in and inseparable from practice. The practices of interest relate to how knowledge work is performed in environments where there is heavy reliance on information systems. Using an interpretive case study this research analyses the practices of a product support centre of a US multinational. Data was collected through semi-structured interviews and internal documentation, including access to the firms „knowledge management‟ repository. Two central practices were examined: how product support engineers made sense of problems to develop fix procedures and how these were subsequently documented. Even within a work environment where client fixes were verifiable, suggesting an objectivist epistemology, this research found that the practice based perspective could be used to provide a different perspective and develop alternative and useful insights. The study contributes to the practice based perspective on knowledge management by providing an analysis of context specific knowledge work practices by analysing how even in procedural repetitive work agency can be exhibited as actors enact practices. It also helps develop the application of Structuration Theory by aiding an understanding of how meanings, norms and resources are developed, drawn upon, conflict, and are changed as everyday work is accomplished. The study is of relevance by providing an understanding of informal knowledge work practices rather than their formal description.
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Griffith, Alan. "Expanding knowledge and practice of construction management systems and procedures". Thesis, Sheffield Hallam University, 2006. http://shura.shu.ac.uk/20163/.
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This submission is a highly focused collection of research-based and scholarly publications in the specialist field of Construction Management. Emphasis is placed on management systems and procedures involved in the procurement and production phases of the total building process. A coherent, original, independent and significant contribution to the advancement and application of knowledge has been made through applied research and dissemination of findings to academic peers, construction industry professionals and students in higher education. This has been achieved through: academic, professional and research-based textbooks; research monographs; refereed papers in learned journals; refereed papers to premier national and international conferences; and papers to foremost construction industry professional institutions. Textbooks have been published by Macmillan, Thomas-Telford in collaboration with the Engineering and Physical Sciences Research Council (EPSRC), Longman and Palgrave with three commissioned by and contributing to the Chartered Institute of Building (CIOB) 'Education Framework' for construction industry. Peer-reviewed papers have been published by eminent journals based within the UK, North America, Australia, Hong Kong and China whilst refereed conference papers have been published both in the UK and internationally at leading research symposia. Among the refereed journal and conference papers presented, a number have merited prestigious awards reflecting "the outstanding contribution to research knowledge and communication within the construction industry" (ciob, 1988) and in recognition of "making a practical and lasting contribution towards the improvement of standards in building practice and education in building"(CIOB, 2004).This submission reflects a distinguished level of dissemination of applied research and scholarship over a twenty year period. The body of work presented has established a highly significant and authoritative contribution to the better understanding of construction management systems andprocedures. Furthermore, it has influenced, where applicable, thinking and practice within the subject field within research groups, higher education, the professions and the construction industry.
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McKenzie, Kevin M. y kmckenzie@spipowernet com au. "Exchanging �PayLoad� knowledge: Interpersonal knowledge exchange within consulting communities of practice". Swinburne University of Technology. The Australian Graduate School of Entrepreneurship, 2002. http://adt.lib.swin.edu.au./public/adt-VSWT20040310.162600.
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Knowledge Management has evolved over time into the domain of Information Technology (IT), where codification, storage and retrieval of explicit knowledge is believed to lead to a competitive advantage for an organisation. More recently, knowledge management literature has suggested that knowledge is socially constructed and inseparable from the communities of practice in which it is held.
This dissertation examines the interpersonal process by which payload knowledge (a concept that emerged from the research data as comprising that specific distillation of knowledge, both tacit and explicit, required to resolve an applied problem in context) is exchanged in a consulting firm�s communities of practice.
Through a qualitative case study design involving sixteen in-depth interviews with consultants from a medium sized consulting firm, the nature of the interpersonal knowledge exchange process was illuminated. In this study, two inter-related research questions were addressed:
What is the interpersonal process by which knowledge is exchanged between consultants?
And,
Why do consultants prefer to participate in the interpersonal knowledge exchange process in preference to using stored explicit knowledge ?
This detailed examination of consultants as knowledge workers, resulted in the proposal of a process based model of interpersonal knowledge exchange. Utilising the concept of payload knowledge, the interpersonal knowledge exchange process is shown to be predicable in terms of passing through eight identifiable stages, yet unpredictable in terms of knowing how each community interaction will lead to payload knowledge. Within this process, the sourcing, handover, distillation and implementation of payload knowledge are seen as an artistic endeavour, characterised by social community based exchanges that �hop� the consultants toward their specific contextual need.
Key advantages of this interpersonal process are the decontextualisation and recontextualisation processes carried out at both the request negotiation stage and the knowledge handover stage. This process uses the community�s shared language, mental models, social etiquette and cultural norms to compress and funnel the meaning of the payload knowledge into a form that can be transferred meaningfully to a requesting consultant.
Through participating in the interpersonal knowledge exchange process, consultants save time, and are provided with an opportunity to confirm their personal knowledge as up-to-date and relevant to the specific context. By using the interpersonal process, consultants conform with and confirm the community�s social etiquette, which dictates its preference for the identified exchange mechanism. The interpersonal process allows them to practice and learn the consulting community�s professional artistry and, in consequence, to enjoy the exchange experience, and to have fun.
This dissertation contributes to making one aspect of the interpersonal knowledge exchange process explicit. The process, by its very nature however, appears to remain tacitly understood by those within the consulting community of practice. Through understanding the process and the reasons that consultants prefer to engage in interpersonal knowledge exchange processes, it is anticipated that managers will be better able to produce a knowledge-based sustainable competitive advantage for their firms.
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McHale, Kevin J. y Raymond E. Kendall. "Evolution: advancing Communities of Practice in naval intelligence". Thesis, Monterey, California. Naval Postgraduate School, 2003. http://hdl.handle.net/10945/963.
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Approved for public release, distribution is unlimitedThe US Navy is embracing the principles of Knowledge Management (KM). One of the key components of KM is the Community of Practice. Communities of Practice are groups that form to share what they know, and to learn from one another regarding some aspect of their work. Organizations are strengthened through an improved network of contacts and enhanced productivity from their personnel. Personnel benefit through peer-group recognition and continuous learning. This thesis seeks to provide an understanding of how the Naval Intelligence Community, through the implementation of Communities of Practice, can reduce duplication of effort, increase collaboration between its personnel, and better support the resources in its people. In this thesis, we have provided a blueprint for building a successful unclassified Community of Practice for Naval Intelligence. This blueprint is designed to support replication on classified networks.
Lieutenant, United States Navy
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Lombardo, Kimberly Marie. "Improving Advanced Practice Nurses' Knowledge of Cerebral Hemorrhage Assessment and Management". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5635.
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Cerebral hemorrhages are a type of stroke causing bleeding in the brain from a ruptured brain vessel or an aneurysm. In the emergency department (ED), advanced practice nurses (APNs') play a pivotal role in identifying cerebral hemorrhages. Many APNs' lack the skills necessary to assess, diagnose, and manage this type of stroke. A delay in diagnosis of cerebral hemorrhages carries a high risk of morbidity and mortality and can lead to lifelong disability or death. The framework of this project is the Patricia Benner theory of novice-to-expert, which is a 5-step approach designed to strengthen nursing skills with the goal of developing nurses into experts in the neuroscience field. This project addressed whether a validated educational program for APNs' in the ED will increase knowledge to improve the assessment, diagnosis, and management of the cerebral hemorrhage stroke patient. A panel of experts were provided a comprehensive educational plan with multiple case scenarios. A 5-point Likert questionnaire was administered and a statistical analysis was performed. Results indicated the panel strongly agreed that the educational initiative increased APNs' knowledge and fostered a culture of change for APNs' in the ED. Potential implications of this educational module will be considered in satellite organizations impacting APNs' growth and improving patient care throughout the health system. The project determined that the significance of social change included increased APNs' knowledge and advanced professional growth, lowers mortality rates, and promotes an evidence-based quality improvement project.
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Vo, Linh Chi. "The experience of being a knowledge manager in a multinational : a practice perspective". Phd thesis, Ecole Centrale Paris, 2009. http://tel.archives-ouvertes.fr/tel-00462064.
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La littérature en knowledge management a connu une croissance exponentielle depuis quelques années, elle aborde une grande variété de sujets. Néanmoins, les travaux de recherche sur les gestionnaires en charge de mettre en place et de gérer la démarche de knowledge management sont très peu nombreux. Dans le tournant pratique (practice turn) apparu dans la théorie sociale et récemment mobilisé dans la littérature en gestion, la notion d'intentionnalité de l'acteur occupe une place dominante, alors que les pratiques pourraient être lus comme la résultante accidentelle de conditions et transformations de pratiques et discours antérieurs. Afin de contribuer à combler ces manques dans la littérature, mon travail de thèse porte sur la vie des knowledge managers dans une entreprise multinationale. Il s'agit de comprendre la nature de l'action que ces knowledge managers déploient pour parvenir à accomplir leurs missions dans un contexte organisationnel à la fois contraignant et facilitant où le KM doit se construire une place au sein des préoccupations quotidiennes multiples des dirigeants et des salariés. Cette recherche s'inspire du pragmatisme de Dewey. La méthode de recherche, construite à partir des travaux de Benner (1994) et van Manen (1990) qui sont ancrés dans la méthodologie de la phénoménologie interprétative, s'appuie sur des entretiens de type récits de pratique. Les participants à notre recherche sont sept knowledge managers dans un multinational. Ils sont localisés dans de différent pays, en France, en Autriche, au Canada, et en Chine. Avec chaque participant, nous avons fait deux entretiens approfondis de deux heures. L'analyse se fait en deux temps. Dans un premier temps, une analyse thématique permet d'identifier les points communs dans les expériences vécues par les knowledge managers. Elle nous conduit à proposer une image qui sert de fil rouge à notre analyse. Dans un deuxième temps, chaque expérience est analysée comme un paradigme c'est-à-dire une « façon d'être » un knowledge manager. La principale particularité du knowledge management est le fait que c'est une nouvelle fonction, qui n'a pas une place déjà marquée dans la vie de l'entreprise. Cette absence de territoire est une des principales réalités affrontées par les knowledge managers, qui doivent « faire avec » cette absence de territoire et tenter de trouver une place pour la fonction knowledge management. Cette particularité nous conduit à envisager les knowledge managers comme des « rafteurs », pratiquant le canoë-kayak en eaux vives. La rivière, ses obstacles et son puissant courant, renvoie au contexte organisationnel difficile pour les knowledge managers. Les knowledge managers tels des rafteurs, sont emportés par le courant qui les fait avancer et menacés par les obstacles. Ils se battent pour empêcher le bateau d'être renversé. Ils agissent pour éviter les obstacles et tirer le meilleur parti du courant. Les actions des knowledge managers peuvent être classées en trois catégories : intentionnelles, émergentes et contraintes. La dimension intentionnelle correspond à des actions de marketing interne. La dimension émergente peut être envisagée comme la recherche d'îlots de stabilité au milieu de la rivière. La fonction knowledge management cherche ainsi à trouver sa place en s'intégrant à des processus déjà existants au sein de l'organisation. La dimension contrainte est la nécessaire recherche de soutien que les knowledge managers doivent trouver pour mener à bien leur travail. De plus, nous avons identifié trois catégories de knowledge managers en fonction de leur capacité à faire avec l'absence de territoire de la fonction knowledge management. Parmi les sept knowledge managers, un a décidé de renoncer au poste du fait des difficultés, quatre sont toujours en train de se battre avec les obstacles et le puissant courrant pour obtenir une place dans la vie de l'organisation, et deux ont obtenu un certains succès.
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Lawday, Geoff. "Knowledge, learning and reflection : consulting in communities of practice". Thesis, University of Bedfordshire, 2009. http://hdl.handle.net/10547/135246.
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The objectives of the research was to identify how knowledge, learning and reflection is mediated in communities of practice. The overall aim was to base the evidence from the lived experiences of those who are part of the communities of practice under study. The research was undertaken through a qualitative inquiry using a social constructionist perspective. The research was pursued through participative action research in one case study organisation, and through participative observation, or observation in fifteen others. The key findings of this inquiry include six sociological elements which were common to all sixteen organisations. Further, four key knowledge flow processes were consistent across all cases. In total forty-one main findings were identified to the pursued research questions. Two conceptual models of learning and reflection were presented as ways to help understand how knowledge, learning and reflection are mediated in communities of practice. The models can be used at different levels of abstraction and conceptualisation. The study provides original insights into consulting activity within communities of practice, and highlights key themes based upon the lived experiences of the participants in the inquiry.
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Chourides, Pieris. "Best practice in knowledge management : an empirical study of the critical success factors in the creation of a knowledge management programme". Thesis, University of Derby, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.412425.
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Clarke, Sarah Frances. "Knowledge networks and sustainable technology management, an international study of organisational practice". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape7/PQDD_0010/NQ43418.pdf.
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Acheampong, Edwin Asiamah. "Knowledge management in public sector organisations : developing a practice framework for Ghana". Thesis, University of Bolton, 2014. http://ubir.bolton.ac.uk/651/.
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"Accomplishing much is not determined by the possession of splendid talents, but the conscious performance of daily duties" (Adaptation from Prophets & Kings by E.G. White). Knowledge Management emerged in the mid-1990s as a solution to the challenge of managing intellectual assets in the post-industrial era widely known as knowledge economy; which is transforming every sector of the global economy – both private and public. However, the tendency of existing literature to convey Knowledge Management (KM) theories and concepts, and indeed its practices, in predominantly private sector context has created a ‘gap’ and marginalised the transformational impact of this important field. At the same time the slow rate, and, to a large extent, non-adoption of knowledge management practices within the public sector, particularly in developing countries, is a missed opportunity as long as the status quo is not improved. This PhD research traces the emergence of the knowledge economy phenomenon, explores knowledge management as an organisational strategy and focuses on how the public sector in developing economies, especially Ghana, can adopt KM strategies and techniques to enhance public administration and performance. More importantly, a KM practice framework is developed encourage its institutionalisation. Based on the interpretivist research paradigm and a multi-site case study design, seventeen public sector organisations in Ghana and seven in the United Kingdom were studied to collate and synthesize relevant organisational factors and conditions that influence KM. Fifteen factors and conditions were found to provide rationale for KM and to sustain its deployment as a strategic intervention in public sector organisations. These factors and conditions were abstracted into four core categories to define a KM practice framework for the sector. Theoretically, this study is a significant contribution to public sector KM as the developed framework provides context for the field in a new arena. For public administrators in Ghana, it opens up pragmatic strategic options to grow intellectual capabilities to improve efficiency in policy-making and service delivery. Practically, the study is a significant step towards institutionalising KM in Ghana as a direct response to development partners’ calls for efficient public administration and meeting a major component of the New Public Management agenda: public organisations becoming learning institutions.
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Sambo, Mogamat Fadeel. "The influence of organisational control practices on knowledge production". University of the Western Cape, 2016. http://hdl.handle.net/11394/5632.
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Magister Commercii - MComThis study explores the relationship between knowledge creation and organisational and managerial control. I explore how organisational control impacts, influences, shapes, fashions and lay the foundation for the creation of the various types of knowledge within a research organisation. In particular, the aim of the study is to explore the influence that organisational control systems have on knowledge workers' capacity to generate new research knowledge. The literature on knowledge management reveals that there has been a lot of focus on knowledge creation. However, from my review of the literature there have not been sufficient research studies that explore organisational control mechanisms in facilitating or inhibiting the creation of knowledge. In addressing the research problem, this study intends to explore this gap. From an organisational control aspect, I draw on the Foucauldian toolbox using disciplinary power, pastoral power, and technologies of the self. Thereafter I develop a conceptual model in which I integrate knowledge creation and organisational control mechanisms. The research approach that I employed is a qualitative approach. In particular, I adopted a case study research design. Data was primarily collected using interviews and observation. Data analysis was conducted using a thematic approach. The research site was a national research company with their head office in Cape Town. All individuals within the organisation, including the managing director were comprehensively interviewed. From the data analysis, using the conceptual model I formulated, I made the claim that mechanisms of organisational and managerial control aided and facilitated certain modes of knowledge creation. Furthermore, the findings highlighted that employees acknowledged that organisational and managerial practices aided them in producing knowledge. The data analysis further confirmed the explanatory power of my conceptual model. The original model was structured on the premise that a particular organisational mechanism was dominate for each of the various stages in the knowledge creation process. The data provided evidence that all organisational control mechanism overlapped for each of the knowledge creation processes and therefore the model was re-worked. However, due to certain limitations, more research in this field is required to be able to explore further the nature of the relationship between knowledge creation and organisational control practices.
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Kendall, Raymond E. McHale Kevin J. "Evolution : advancing Communities of Practice in naval intelligence /". Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Jun%5FKendall.pdf.
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Li, Yulong. "A Research Model for Collaborative Knowledge Management Practice, Supply Chain Integration and Performance". Connect to Online Resource-OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1177173627.
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Dissertation (Ph.D.)--University of Toledo, 2007.Typescript. "Submitted as partial fulfillment of the requirements for the Doctor of Philosophy degree in Manufacturing Management and Engineering." Bibliography: leaves 215-235.
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Harry, Ricardo. "Knowledge management in a South African organization: application and comparison of the work of Nonaka nad Takeuchi to practice". Thesis, University of the Western Cape, 2005. http://etd.uwc.ac.za/index.php?module=etd&.
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The aim of this thesis is to provide a better understanding of how the knowledge creation process can be used to add value to the management of knowledge in a South African organization. This thesis describes, explores and explains how knowledge is created within an organization, how the organization can use it to add value to its current business practices and how a knowledge management methodology that is aligned with the systems thinking principle, can be used to manage the knowledge creation process.
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Ibrahim, Fahmi. "An investigation of knowledge management practices in the UK light vehicle manufacturing industry : conceptualisations of theory and practice". Thesis, Glasgow Caledonian University, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.494575.
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Knowledge Management (KM) is a growing area of interest in the business world. Organisations have enthusiastically adopted the idea that knowledge has become strategic resource and the principal basis for gaining a competitive advantage. The enthusiasm has attracted the management theorist and practitioner to the contemporary field of KM. While it is frequently claimed that effectively managing knowledge is important for organisations, it raises the issue of how the role of KM practices can benefit organisations. The main aim of this research is to gain a deeper understanding into the role of KM in adding value within a United Kingdom (UK) light vehicle manufacturing industry focusing on the car manufacturing industry and to propose a conceptual framework which explores interrelated mechanisms of KM practises.
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Leask, Marilyn. "The development and embedding of new knowledge and practice in a profession". Thesis, De Montfort University, 1998. http://hdl.handle.net/2086/4327.
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This submission is built on 39 papers produced between 1987 and 1997. Some of these together with papers in the appendices were produced during research projects or for particular audiencesw hich, in somec asesm, eantt hey were for restrictedc irculationo nly. Both typeso f paper are included to show progression of ideas over time and to allow tracking of ideas to show how local innovations can have national impact and can become embedded in the education system. Both types of paper explore what were at the time, new or problematic dimensions of professional knowledge in the areas of educational evaluation, development planning, and latterly the application of information and communication technology in schools andc lassroomsW. hilst somei deasp resentedw ere new at the time other papersr efocused ideas to meet the professional development needs of particular sectors in education. This was done as a deliberate strategy to ensure wide dissemination of findings and to encourage debate of new ideas.F or this reason,t he necessityfo r academicsto write papersf or different audiences is central to the discussion about how new professional knowledge might become embedded in the professional knowledge base. The theoretical and philosophical framework for much of the work in this submission is derived from that proposed by those who espoused the notion of democratic evaluation (e. g. MacDonald, 1976; Simons, 1984,1987,1995) whose concern for linking evaluation with practice is well documented as part of the teacherresearcher movement stimulated by Stenhouse, (1975). The early papers (Papers 1,2,6 and Leask 1988c, d, e) were particularly influenced by this democratic, collaborative, pro-active approach to investigating practice. 2 The exposition of 35,000 words shows how the knowledge and experience gained on a range of projects led to the development of a view about the professional accountability of researchers in Higher Education Institutions (HEIs) and a model for embedding change in the education system. The exposition also provides a critique of these papers and the work on which they are basedb y examiningt he philosophicalf oundationss upportingi t andt he argumentsfo r opposingw hat is acknowledgedto be a rationalistm odel for change. All of the papers are built on the outcomes of a series of research and development projects in which the candidate participated or which the candidate led over the period 1985 to the present time: such as the Manpower Services Commission, Enfield TVEI evaluation 1983-1988 (Papers1 & 6); the Departmenot f Educationa nd Sciencef undedS choolD evelopmenPt lans Projectb aseda t Cambridge( 1989-1990)( AppendicesA , E&F; Papers7 ,8,9 & 13); Recruitment of Science Teachers from Ethnic Minorities (1995-1996) Leask, Turner & Turner (1995,1996); evaluation of Project Connect (1995-1996) (Appendix B); newlmages Projects 1996-1997; TeacherNet UK (1996 ongoing), (Papers 37,39 and Appendix C) and European School Net Project (1997 ongoing). I also have been fortunate to have had a number of travelling scholarshipsw hich havee nabledm e to study other educations ystemsa t first hand, e. g. Leask (1992), and the understanding gained from these comparative studies has also influenced the development of the model. In the exposition,t he moral andp rofessionarl esponsibilityo f researchertso engagein widespreadd isseminationo f findings and consequendt evelopmenat nd changei s debatedT. hi 3 submission identifies conditions which support the embedding in the professional knowledge base of new knowledge and practice resulting from research findings which have whole system application. The responsibility of HEI researchers in the process of change is discussed
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Wulff, Theresa. "Knowledge and clinical practice of nurses for adult post-operative orthopaedic pain management". Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20219.
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Thesis (MCur)--Stellenbosch University, 2012.ENGLISH ABSTRACT: Pain management is a vital component of post-operative nursing care. Orthopaedic patients in particular experience severe pain following surgical intervention. Since effective pain management is crucial in the post-operative recovery of orthopaedic patients, it was essential to explore the knowledge and clinical practice of nurses in orthopaedic wards. The aim of the study was to establish nurses’ knowledge and clinical practice for adult postoperative pain management of orthopaedic patients. A non-experimental, descriptive self-administered survey using a quantitative approach was applied. The total population of N=97 registered professional and enrolled nurses working in dedicated orthopaedic wards in two central hospitals in the Cape Town Metropole district, South Africa were invited to participate in the study. A structured questionnaire was used to collect the data. Reliability and validity was assured by means of a pilot study and consultation with nursing experts and a statistician. Ethical approval was obtained from the Health Research Ethics Committee of the University of Stellenbosch. Permission for access to the hospitals was obtained from the hospital and nursing managers. Informed written consent was obtained from the participants. The data was analysed by the statistician and presented in frequencies, tables and histograms. The variables were compared using either the Pearson chi-square test for differences in nursing category or the Mann-Whitney U-test for differences in years of experience. The analysis of the results illustrated knowledge deficits, inconsistent clinical practices and limited training in post-operative pain management. The recommendations include training courses, revision of the patient’s observation chart and formulation of policies and guidelines for pain management. Appropriate knowledge and clinical skills of nurses are critical to ensure optimal pain management for post-operative orthopaedic patients.
AFRIKAANSE OPSOMMING: Die bestuur van pyn is ’n essensiële component van post-operatiewe verpleegsorg. Ortopediese pasiënte ervaar spesifiek fel pyn na afloop van ’n chirugiese intervensie. Aangesien effektiewe pynbestuur belangrik in die post-operatiewe herstel van ortopediese pasiënte speel, was dit nodig om die kennis en kliniese praktyke van verpleegpersoneel in ortopediese sale te verken. Die doel van die studie was om verpleegpersoneel se kennis en kliniese ervaring van volwasse post-operatiewe pynbestuur van ortopediese pasiënte vas te stel. ’n Nie-eksperimentele, deskriptiewe, self-toegediende opname is toegepas wat gebruik maak van ’n kwantitatiewe benadering. Die totale populasie van 97 geregistreerde professionele en ingeskrewe verpleegkundiges wat in toegewyde ortopediese sale van twee sentrale hospitale in die Kaapstad Metropol distrik, Suid Afrika werk, is genooi om aan die studie deel te neem. ’n Gestruktureerde vraelys is gebruik om data in te samel. Betroubaarheid en geldigheid is verseker deur middel van ’n voortoets en konsultasie met verpleegkundige kenners en ’n statistikus. Etiese goedkeuring is verkry van die Gesondheidsnavorsing Etiese Komitee van die Universiteit Stellenbosch. Toestemming om toegang tot die hospitale te kry is verkry van die hospitaal en verpleegbestuurders. Ingeligte, geskrewe toestemming is van die deelnemers verkry. Die data is geanaliseer deur die statistikus en is aangebied in frekwensietabelle en histogramme. Die veranderlikes is vergelyk deur of die Pearson chi-vierkant toets te doen vir verskille in verpleegkategorieë, of die Mann-Whitney U-toets vir verskille in jare ervaring. Die analise van die resultate het kennistekorte, teenstrydige kliniese praktyke en beperkte opleiding in post-operatiewe pynbestuur uitgewys. Die aanbevelings sluit opleidingskursusse, hersiening van pasiënte se waarnemingsgrafiek en die formulering van beleid en riglyne vir pynbestuur in. Toepaslike kennis en kliniese vaardighede van verpleegpersoneel is krities om optimale pynbestuur vir post-operatiewe ortopediese pasiënte te verseker.
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Young, Regit. "Activity-based knowledge contexts : an exploration of Niklas Luhmann's autopoietic social theories for knowledge management practice and systems". University of Western Australia. School of Economics and Commerce, 2006. http://theses.library.uwa.edu.au/adt-WU2007.0037.
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[Truncated abstract] The dominant approaches to knowledge management practice and the design of knowledge management systems are driven by a resource-based view of knowledge. In this thesis, it is argued that the resource-based view of knowledge is limited and lacks social sensitivity. In this thesis, Knowledge Management is viewed as a social activity and the development and examination of an alternate approach to conceptualising the social processes of knowledge management in organisations, is the primary objective. In pursuing this objective, the question of whether an activity-based view of knowledge processes can assist the design of knowledge management practice and systems is examined. To address this research question, a conceptual framework is developed which redefines the conventional, universal approach to knowledge context . . . From an organisational perspective, the ABCs framework suggests that the institutionalisation and contextualisation of knowledge provides management with another dimension for considering knowledge management and knowledge management systems implementation. The findings from the case study suggest that knowledge workers are influenced by environmental factors. As a result, organisations can use this research to develop knowledge management practices that take environmental factors into consideration. As a starting point for organisations, the findings from the case studies are used to develop a set of guidelines for the design of knowledge management practice and systems. Further research is suggested in terms of extending to considerations of other aspects of Luhmann’s theories and exploring other complexity sciences as the basis of knowledge management.
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Wang, Yuan. "Knowledge management from Theory to Practice : A road map for small and medium sized enterprises". Thesis, Växjö University, School of Mathematics and Systems Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-1608.
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Nowadays, business activities become more and more complex; they entangle numerous aspects of knowledge: legal, financial, management, information technology, and so on. Knowledge Management, a still novel solution for most organization, aims boost and optimize the knowledge transfers in organization. The thesis is about should and how small and middle medium enterprises apply knowledge management. The author argues the content of knowledge management, and how implements those ideas into real business environment.
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Haugstad, Bjørn. "Strategy as the intentional structuration of practice : the translation of formal strategies into strategies-in-practice". Thesis, University of Oxford, 2011. http://ora.ox.ac.uk/objects/uuid:91e71808-dad2-4532-87e5-e2380d5d17ad.
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Acknowledging the difficulties of achieving effective strategic management in practice, this thesis investigates how formal strategies quite often succeed in conditioning organisational actions even in firms such as professional service firms, which may lack effective measures for coercing action and which often depend on distributed decision-making. The fundamental question posed in this investigation is: what are the social processes that make strategies work? This thesis addresses that question by contributing to our understanding of strategy realisation as a continuing process of translating formal strategies into ‘strategies-in-practice’, i.e. the situated performance of strategies through choices, actions, and practices pertaining to the selection and accomplishment of concrete assignments. The thesis investigates this translation process in three small professional service firms, in which the responsibility for enacting the strategies lies with autonomous practitioners, making centralised strategy realisation difficult. Searching for integration rather than further fragmentation of different strands of strategy research, the thesis make use of Porterian activity systems theory, Giddens’ structuration theory, Wittgensteinian theory of rule-following, Searlean theory of intentionality, and the strategy-as-practice approach, in order to understand the translation process as the intentional structuration of practice. The thesis reports two main contributions, the first addressing a gap in strategy re-search, the second contradicting prevailing theories. The first contribution is an outline of a theory of strategy translation: how formal strategies are translated into strategies-in-practice, coping with insoluble strategic dilemmas, and achieving maintenance of strategic position and strategies-in-practice under pressure for unwanted change. Good strategies-in-practice are as much about managing dilemmas as about eliminating them. Second, in contrast to prevailing strategic positioning theory and generic strategies, this study documents the potential benefits of straddling strategically distinct services within a single activity system, in terms of: learning opportunities; work variation; better opportunities for attracting, developing, and retaining talented people; the possibilities of capitalising on client relationships; and the dynamics of routinisation of once-novel services.
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Ogbamichael, Hermon Berhane. "Information & knowledge sharing within virtual communities of practice (VCoPs)". Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2799.
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Thesis (DTech (Informatics))--Cape Peninsula University of Technology, 2017.The concept of virtual community of practice (VCoP) emanates from the need to create a new mode of learning and knowledge creation. It is found that highly structured forums are not necessarily the best way to assist people to learn and improve their knowledge. This then, requires organisations to seek alternative informal ways to share knowledge. The significance of optimising knowledge sharing results in VCoPs receiving considerable attention while searching for new ways to draw on expertise dispersed across global operations. This impacts organisations, thereby enabling them to respond more speedily to the demands of their stakeholders. The fast pace of change in their business environments is also a factor to contend with. Within this context, the use of VCoPs to optimise both, tacit and explicit knowledge sharing within stakeholders, is the central theme of this research. The findings from literature enables the researcher to explore scientific based models that may have the potential to enhance knowledge sharing in an enterprise. The Life Cycle knowledge flow model is found to be the most comprehensive compared to two other models – namely, a Spiral knowledge flow model and Dynamic knowledge flow model. The outflow from the findings in literature is that the Life Cycle knowledge flow model is selected as the basis to conduct two surveys to determine if the model could be adapted to improve knowledge sharing within VCoPs in particular, and in an enterprise in general. The result of the two surveys conducted (in 2011/2012 and 2016), leads to establishing an extended Life Cycle knowledge flow model. The established model enhances knowledge sharing within VCoPs, and in turn, assists when optimising knowledge sharing in an enterprise. This extended model covers six phases of knowledge development to improve knowledge sharing within VCoPs. The first phase enhances the creation of both, tacit and explicit knowledge. The second phase enables to optimise the organisation of knowledge. The third phase enables the formalisation of tacit knowledge, that is, conversion of tacit to explicit knowledge. The fourth phase improves the distribution of knowledge. The fifth phase enables to optimise the application of knowledge and the final phase enables the evolution or continuous development of knowledge. The contribution of this research proposes that a comprehensive knowledge flow model, namely the Life Cycle knowledge flow model found in literature, served as the basis for this research. However, this model was never tested or verified if it indeed optimises knowledge sharing within VCoPs. The two surveys (Survey One 2011/12 and Survey Two 2016) were developed and distributed to respondents to verify the model’s suitability to VcoPs. As a result of responses received from the two surveys, the researcher was then able to develop an extended Life Cycle knowledge flow model that particularly, optimises knowledge sharing within VCoPs. This research further contributes in formulating a scientific based knowledge flow model that can be adapted to social networks. Therefore, this research also creates the foundation to further study to investigate the optimisation of knowledge sharing in social networks. In recent literature, social networks are established as one of the informal mechanisms to share and enhance knowledge sharing in an enterprise.
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Nichol, Kathryn. "Knowledge Translation Tools for Cancer Symptom Management by Home Care Nurses". Thèse, Université d'Ottawa / University of Ottawa, 2014. http://hdl.handle.net/10393/31016.
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Objective: To explore adult cancer symptom management by home care nurses.
Scoping review: A scoping review was conducted to describe interventions used by nurses for cancer symptom management in the home care setting. Five included studies revealed that home care nursing contributed to positive client- and system-level outcomes.
Study: A mixed-methods descriptive study explored usability of a set of 13 cancer treatment-related symptom management protocols for nurses in the home care setting. Thirty-eight nurses in home care participated. Qualitative and quantitative data indicated the protocols were highly usable. Several barriers suggested they would be better used as resources to support and train nurses rather than documentation tools.
Conclusions: Few studies have evaluated interventions for cancer symptom management by home care nurses. This set of protocols was well-received, but further research is required to determine their effectiveness and interventions for implementing with home care nurses providing cancer symptom management.
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Tobin, Ndibarafinia Young. "A framework for knowledge capture and recovery in whole life costing practice". Thesis, Robert Gordon University, 2017. http://hdl.handle.net/10059/2723.
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In spite of the benefits of implementing whole life costing technique as a valuable approach for comparing alternative building designs allowing operational cost benefits to be evaluated against any initial cost increases and also as part of procurement in the construction industry, its adoption has been relatively slow due to the lack of tangible evidence, “know-how” skills and knowledge of the practice i.e. the lack of professionals in many establishments with knowledge and training on the use of whole life costing technique, this situation is compounded by the absence of available data on whole life costing from relevant projects, lack of data collection mechanisms and so on. This has proved to be very challenging to those who showed some willingness to employ the technique in a construction project. The knowledge generated from a project can be considered as best practices learned on how to carry out tasks in a more efficient way, or some negative lessons learned which have led to losses and slowed down the progress of the project and performance. Knowledge management in whole life costing practice can enhance whole life costing analysis execution in a construction project, as lessons learned from one project can be carried on to future projects, resulting in continuous improvement, providing knowledge that can be used in the operation and maintenance phases of an assets life span. This study aims to use knowledge management as a tool to address the obstacle of whole life costing outlined in this study by developing a framework for knowledge capture and recovery in whole life costing practice in construction. An extensive literature review was first conducted on the concept of knowledge management and whole life costing. This was followed by a semi-structured interview to explore the existing and good practice knowledge management in whole life costing practice in a construction project. The data gathered from the semi-structured interview was analysed using content analysis and used to develop the framework. From the results obtained in the study, it shows that the practice of project review is the common method used in the capturing of knowledge and should be undertaken in an organised and accurate manner, and results should be presented in the form of instructions or in a checklist format, forming short and precise insights. In order to efficiently and swiftly recover knowledge from previous whole life costing project, the knowledge must be characterised based on whole life costing processes and activities, by means of an IT system with components designed to manage knowledge and locate expertise. However; the framework developed advised that irrespective of how effective the approach to knowledge capture and recovery, the absence of an environment for sharing knowledge, would render the approach ineffective. Open culture and resources are critical for providing a knowledgesharing setting, and leadership has to sustain whole life costing knowledge capture and recovery, giving full support for its implementation. The framework has been evaluated by academics and practitioners who are experts in the area of whole life costing practice. The results have indicated that the framework and its components are both suitable and efficient.
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Svensson, Pontus y Joel Halldin-Gjerdrum. "Hur sprider vi kunskap? : En kvalitativ studie om Räddningstjänstens kunskapsöverföring". Thesis, Högskolan i Halmstad, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-28877.
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Syftet med denna studie är att undersöka hur Räddningstjänsten sprider kunskap som erhållits från erfarenheter och övning, samt vilka strukturella faktorer som påverkar denna spridning. Med strukturella faktorer avses exempelvis hierarkier, avdelningsgränser, strategier för kunskapsöverföring och belöningssystem. Studiens empiri har samlats in genom semi-strukturerade intervjuer och är således en kvalitativ studie. Urvalet består av sju medarbetare på olika befattningar som bedömts som nyckelpositioner för kunskapsspridning. Studien utgår ifrån olika Knowledge management-strategier och Communities of practice för att förklara skapande och spridning av organisatorisk kunskap. Resultatet påvisar att det finns olika spridningsmetoder för kunskap som består av ett avvikelsesystem, insatsrapporteringssystem samt Communities of practice inom arbetslagen. Data visar att spridningseffektiviteten varierar och att det föreligger olika hindrande och främjande faktorer för spridning av kunskap metoderna emellan. I studien framkommer det att kunskap sprids mest effektivt inom arbetslagen och avvikelsesystemets tydliga ansvarsfördelning och infrastruktur fungerar bättre än insatsrapporteringssystemet, då detta saknar struktur och har en svårhanterlig mängd information.The purpose of this study is to examine how the Swedish fire brigade disseminates knowledge from experiences, obtained from emergencies and practice, and the structural factors that affect this distribution. Structural factors referred to in this study are for example hierarchies, department boundaries, strategies for knowledge transfer and reward systems. The study's empirical data were collected through semi-structured interviews and is thus a qualitative study. The studies population consists of seven employees in various positions identified as key positions for knowledge dissemination. The study is based on various Knowledge management strategies and Communities of practice to explain the creation and dissemination of organizational knowledge. The result demonstrates that there are various methods of dissemination of knowledge consisting of a deviation system, effort reporting system and Communities of practice in work teams. Data show that the efficiency of dissemination varies and that there are both hindering and facilitating factors affecting the efficiency. The study shows that knowledge is disseminated most effectively within teams and that the deviation systems clear infrastructure works better than the effort reporting system, due to it’s lack of structure and unwieldy amount of information.
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Ashton, Stephen D. "From Teams to Communities of Practice". BYU ScholarsArchive, 2012. https://scholarsarchive.byu.edu/etd/3807.
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This dissertation documents the qualitative study that was conducted with the Ambassador Pilot Program team at Thanksgiving Point Institute; a non-profit farm, gardens, and museum complex and informal learning institution; from the summer of 2011 to the fall of 2012. The Ambassador team was tasked to develop an employee training program. Over time the team members were given more freedom to direct their own course and set their own objectives. To the co-directors of the program it seemed the Ambassadors began to embrace some characteristics common to a community of practice (CoP); however, it remained to be seen how the Ambassadors viewed themselves. Therefore, this research study seeks to answer the following research questions: Did this Ambassador team transform into a CoP or at least the beginnings of a CoP? If so, what contributed to this transformation? And if not, what discouraged this transformation from occurring? To what extent did the Ambassadors become a CoP or not? This dissertation is comprised of two articles. The first article is a literature review of applicable CoP and team literatures that investigate the theoretical underpinnings of the question, "Can a team become a CoP?" Thus far, no documented cases have been found in the literature of teams transforming into CoPs. The second article documents the study that was conducted at Thanksgiving Point with the Ambassador team during the Ambassador Pilot Program. Using qualitative methods including interviews, observations, and document analysis, it was observed that the Ambassador team took on many characteristics of a CoP, including becoming a community of learners, sharing a domain of interest, engaging in a common practice, and evolving organically as directed by the Ambassadors and not the senior management at Thanksgiving Point. Appendices of this dissertation include the following: (a) a literature review similar to the first article but with more content; (b) a detailed methodology plan that outlines the qualitative methods, techniques, and standards that were followed to conduct this study; and (c) the interview protocol used during the study.
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Telford, David. "Journeys to the edge : exploring the dimensions of tacit knowledge sharing in communities of practice". Thesis, Edinburgh Napier University, 2018. http://researchrepository.napier.ac.uk/Output/1248966.
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Tacit knowledge sharing has featured strongly in knowledge management literature in the last two decades. Knowledge management is an essential component attributed to underpinning organisational success and tacit knowledge sharing contributes directly to enhancing knowledge creation and to obtaining a competitive advantage in the business environment. Over the same period Communities of Practice (CoP) have risen in prominence as vehicles for tacit knowledge sharing and are seen as hotbeds of informal learning processes. There is, however, limited research into what may influence tacit knowledge sharing in CoPs. Additionally, although recognised as knowledge intensive organisations there has been limited research into knowledge sharing within and across educational institutions. The higher education (HE) sector in general has undergone significant change from a complex evolving landscape of political upheaval, funding divergence and an increasingly competitive worldwide market. Knowledge creation, combining and leveraging to improve an institution's performance, should therefore be considered of critical importance. Information Technology (IT) and Digital leadership have a key role in transforming Universities to meet the challenges in a global knowledge economy. The IT community within HE has a Sector Professional Organisation (SPO) that supports a number of voluntary CoPs which have operated over the last twenty years. The aim of the research was to explore the dimensions of tacit knowledge sharing in Communities of Practice working within the Higher Education Information Technology Sector. The study was undertaken from an interpretivist stance and used a phenomenological design with semi-structured interviews with participants who had experience of membership spanning several CoPs as the key data collection technique. The analysis was thematic in nature and brought to light expected and unexpected themes from the experiences of the participants. The key contribution is centered on the study findings that link the nature and movement of tacit knowledge from the core to the periphery of the CoP with its membership and leadership behaviors that are impacting on its success. From this a conceptual model that informs future HE IT CoP design and key leadership characteristics necessary for success, whilst supporting transferability, due to the findings' close association with tacit knowledge sharing was developed and is presented.
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Shaw, Lewis. "Responding to changes in global accountancy practice : knowledge management, information technology, and cognitive style". Thesis, Durham University, 2003. http://etheses.dur.ac.uk/1079/.
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Rebentisch, Eric S. "Knowledge in flux : the transfer of technology and practice in an international joint venture". Thesis, Massachusetts Institute of Technology, 1995. http://hdl.handle.net/1721.1/11878.
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Shafqat, Jawaid Sheikh Pantyp Ramasoota. "Knowledge, attitude and practice of the sanitary workers towards management of hospital waste in Islamabad, Pakistan /". Abstract, 1999. http://mulinet3.li.mahidol.ac.th/thesis/2542/42E-ShafqatJawaidS.pdf.
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Hildreth, Paul M. "Going the extra half-mile : international communities of practice and the role of shared artefacts". Thesis, University of York, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.341485.
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Titi, Amayah Angela. "PREDICTORS OF KNOWLEDGE SHARING AMONG CIVIL SERVICE EMPLOYEES IN A COMMUNITY OF PRACTICE". OpenSIUC, 2010. https://opensiuc.lib.siu.edu/dissertations/179.
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There is a lack of understanding of the factors that determine one's motivation to share knowledge within a public sector community of practice. Additionally, the impact of knowledge sharing in communities of practice on the work performance of members remains under-investigated. The purpose of this study was first to investigate how motivational factors, enablers and barriers influence knowledge sharing within a community of practice in a public organization and, second, to examine how community of practice members' work performance is associated with knowledge sharing. Findings are as follow. First, all three motivating factors considered in the study, community related considerations, normative considerations, and personal benefits, were found to have a unique contribution to the variance in knowledge sharing. Second, results showed that three enablers have a significant main effect on knowledge sharing: social interaction, reward, and support. Third, two of the four barriers, degree of courage and degree of empathy, which measured organizational culture, were found to have a significant main effect on knowledge sharing. Fourth, the interaction of normative consideration with social interaction, personal benefit with support, and normative considerations with courage had a moderating effect on the relationship between motivating factors and knowledge sharing. Fifth, there was a moderate positive correlation between knowledge sharing and work performance. Trust and reward were not significant predictors of one's willingness to share knowledge in a community of practice
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Alghatas, Fathalla M. "Understanding Knowledge Sharing Within Communities of Practice. A Study of Engagement Patterns and Intervention within Community of Practice". Thesis, University of Bradford, 2009. http://hdl.handle.net/10454/4243.
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Online Communities of Practices (CoPs) is emerging as a major form for knowledge sharing in this era of information revolution. Due to the advancement of technology and ease of internet access in every part of the world, people began to get more and more involved in online CoPs to share knowledge. The defining characteristic of a Community of Practice is the interaction between members in order to jointly determine and embrace goals, eventually resulting in shared practices. Crucial to the success of a Community of Practice is the engagement between community members. Without engagement, a Community of Practice can not share knowledge and achieve its negotiated goals. To that end, there is a need to examine, why do people engage in an online discussion, what role domain experts play to keep on-line discussion alive and how to develop a ''right intervention'' to maintain and stimulate participants for engagement in on-line community. This thesis studied eight Communities of Practices that are being deliberately formed to facilitate knowledge sharing in the online community and describes an exploratory study of knowledge sharing within Communities of Practices (CoPs) by investigating eight CoPs - Start up Nation, All nurses, Young Enterpener, Teneric, SCM Focus, Systems Dynamics, Mahjoob and Alnj3 CoPs. The CoPs under investigation shared the following characteristics: permanent life span, created by interested members (i.e. bottom-up rather than top-down management creation), have a high level of boundary crossing, have more than 700 members who come from disparate locations and organizations, have voluntary membership enrollment, high membership diversity, high topic's relevance to members, high degree of reliance on technology, and are moderated. Data were gathered on the eight CoPs through online observations and online questionnaire survey. Results show that in each of the case study the most common type of activity performed by members of each CoP was sharing knowledge, followed by socialsing. Regarding the types of knowledge shared, the most common one across all CoPs was practical and general knowledge. The types of practical knowledge, however, varied in each CoP. The study also discovered that storytelling extensively enhances knowledge transfer and participants' interpersonal communications in eight communities under investigation. What were also notable in this study were the stories discussed in a CoP remains in the archive, what are more likely to generate interest and curiosity on the topic among inactive members who ultimately facilitates knowledge transfer. In this study it is also evident that successful topics with successful conclusion (in terms that the original query was answered) will not necessary get high responses and vice versa. An analysis of selected topics in the eight case studies has shown that some successful topics have few replies and vice versa, where many topics ended with open conclusion or they were unsuccessful in terms that the original query was not answered satisfactory. Therefore, it is not necessary that successful topic will get high number of responses as there are some successful topics which have limited number of replies. Overall, it is found that, topic may play a major role in the success of online discussion. It is observed in the study that members normally use short messages rather long messages and usually discusses more than one topic within one thread. Practical implications for knowledge sharing in online communities of practice were discussed, along with some recommendations for future research.
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LaFave, Lea R. Ayers. "Nursing Practice as Knowledge Work Within a Clinical Microsystem: A Dissertation". eScholarship@UMMS, 2008. https://escholarship.umassmed.edu/gsn_diss/9.
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Nurses have a key role in keeping patients safe from medical errors because they work at the point of care where most errors occur. Nursing work at the intersection of patients and health care systems requires high levels of cognitive activity to anticipate potential problems and effectively respond to rapidly evolving and potentially harmful situations. The literature describes nursing work at the intersection of patient and health care system as well as barriers to providing safe patient care. However, little is known about the systems knowledge nurses use to negotiate the health care system on their patients’ behalf, or how this systems information is exchanged between nurses.
Using the clinical microsystem as the conceptual framework, this qualitative descriptive investigation identified and described: 1) the components of systems knowledge needed by nurses, 2) how systems information is exchanged between nurses, and 3) systems information exchanged between staff nurses and travel nurses. Data were collected from a stratified maximum variation sample of 18 nurse leaders, staff nurses, and travel nurses working within a high-functioning neonatal intensive care nursery within a large academic medical center in New England. Data collection methods included participant observation, document review, individual interviews, and a focus group session. Data were analyzed through constant comparison for emerging themes and patterns. Findings were compared for commonalities and differences within and across groups.
Three components of systems knowledge emerged: structural, operational, and relational. Systems information exchange occurred through direct and indirect means. Direct means included formal and informal mechanisms. The formal mechanism of orientation was identified by each participant. Informal mechanisms such as peer teaching, problem solving, and modeling behaviors were identified by participants from each of the three nurse groups. Travel nurses’ descriptions of the common themes focused on individual efficacy. Staff nurses focused on fostering smooth unit functioning. Nurse leaders described common themes from a perspective of unit development. Four overarching domains of systems information were exchanged between staff nurses and travel nurses: practice patterns; staffing patterns and roles; tips, tricks, tidbits, and techniques; and environmental elements. Communication emerged as a common theme across nurse groups and domains of systems information exchanged. These findings have implications for nursing orientation and staff development, continuous improvement at the local level, and curriculum development.
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McKerlie, Diane Lisa Humanski. "Explicit design knowledge : investigating design space analysis in practice and opportunities for its development". Thesis, London South Bank University, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.299910.
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In the context of knowledge management, the challenge for organizations is to convert individual human knowledge into structural capital so that the knowledge becomes persistent in the organization, making it more accessible and hence more usable. How to codify the knowledge of a workforce, including the tacit knowledge of experts, and how to apply that codified knowledge with success are unresolved issues. The conversion of individual knowledge into structural capital is of particular relevance in the field of design. Design is a complex activity that creates valuable knowledge. However, that knowledge is often implicit, unstructured, and embedded in procedures, methods, documentation, design artifacts, and of course in the minds of designers and other project stakeholders. In addition, design teams are often multidisciplinary and include experts who apply tacit knowledge to arrive at solutions. Design projects extend over time so that the risk of losing design knowledge increases. Information in itself is not knowledge for the purposes of structural capital. A user interface (UI) design specification for example, does not capture the knowledge used to create that design. The specification tells us what the artifact should be, but it does not tell us how the design came to be or why it is the way it is. Design rationale (DR) is a field of study surrounding the reasoning behind design decisions and the reasoning process that leads to the design of an artifact. The objective of creating a design rationale is to make the reasons for design decisions explicit. Design space analysis (DSA) is one perspective on design rationale that explores alternative design solutions and the assessment of each against design objectives. The rationale behind design decisions provides insight about the design knowledge that was applied and is therefore, of interest to the structural capital of organizations. Moreover, the process of making the rationale explicit is of interest to the domain of user interface design. The challenge for UI designers and the question addressed in this research is how to make the design rationale explicit and use it to effectively support the design process? The proposed solution is to conduct design space analysiS as part of the process of de.slgn. To. test this solution it is important to explore the implications of generating design rationale in practice and to explore whether DSA reflects the knowledge that expert deSigners apply. The "DSA study" demonstrated and examined the use of design space analysis by UI experts in a long-term, practical, design setting. The findings suggest that design space analysis supports communication and the reasoning process, and it provides context around past design decisions. It was also found that conducting design space analysis encourages designers to accumulate design ideas and develop an understanding of design problems in a systematic way. In addition, the study showed that designers are capable of producing and using the notation, but that the effort to conduct DSA is an obstacle to its use in practice. Conclusions are drawn that DSA can structure the reasoning aspect of design knowledge. The "design skills study" identified the skills that user interface experts apply in practice. The findings indicate that many of the skills of UI experts correspond to the skills that are emphasized by DSA. The study emphasized the pervasiveness and importance of the communication activity in design, as well as the role of reasoning in communication and decision making. The study also identified design activities that receive comparatively little attention from UI experts and design skills that may be comparatively poor. Conclusions are drawn that DSA reflects in part the knowledge that designers apply in practice. Findings from the above studies point to two approaches that maximize the positive effects of DSA and minimize the effort to conduct a design space analysis. I describe these approaches as coaching and heuristics. Informal evaluations indicate that coaching and heuristics warrant further investigation. The findings from each of the studies have implications for design space analysis. These are discussed around several themes: the tension between the processes of designing and structuring design knowledge, the trade-off in effort between structuring design knowledge and interpreting unstructured design knowledge, design knowledge and the complementary roles of communication and documentation, and DSA as it pertains to expert and novice designers. It is inevitable that where there are new findings and solutions there are also new questions to be explored. Several interesting questions raised by these investigations suggest an agenda for future work.
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Alzghoul, Amro. "Evaluation of University-Library Knowledge Management Practice: Comparative Case Studies from Developing and Developed Countries". Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-30692.
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Knowledge management (KM) has become a vital part of the successful development of private and governmental organizations. KM is processed tools and behaviors that participate in the formulation and performance of the beneficiaries of the organization, acquisition, storage and distribution of knowledge. This is to reflect on the business processes and to gain access to best practices with a view to long-term competition and adaptation. In this context, the personal understanding of KM is a key factor in successful employments of KM activities. In this thesis, the level of understanding of knowledge management and the extent of its usage in the university library by librarians was investigated. A comparison study was established between libraries in developed and developing countries. Interviews and observations were performed and the results were analyzed. The results indicate the concept of KM is hardly known, however it is employed to different extent between these counties, the developed countries were by far more successful in utilizing current technology to advance their service and personal expertise with few challenges. Lack of communication, knowledge sharing, and the shortage in the budget was essential in limiting the usage of KM in developing counties. The knowledge derived from this thesis advances an understanding of the importance of KM in library performance, thus presenting the basis for improving libraries in developing countries and advancing libraries in developed countries.
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Smith, Terence Ivor. "An Investigation into the Impact of Information Technology Bank Examiners' Community Knowledge Sharing Sessions on their Individual Performance". NSUWorks, 2008. http://nsuworks.nova.edu/gscis_etd/308.
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Information Technology (IT) bank examiners have difficulty in making practical use of explicit IT knowledge documents stored in the IT examiners' document repository. This repository contains insufficient context to make it immediately and totally relevant to examiners, especially new IT examiners. At times, the document repository is not available for examiners' use due to limited remote access while examiners are in the field or during systems upgrades. In addition, there are no formal mechanisms for validating and updating the content. The purpose of this study was to ascertain whether the IT examiners information technology knowledge sharing sessions/community of practice (CoP) provide a mechanism for reusing tangible knowledge assets, transferring knowledge, improving job performance, and providing the kinds of support that benefit IT bank examiners. The participants in this study, eight IT bank examiners, work in the bank information technology regulatory environment. Their skills are in their IT domain areas such as information security, business continuity planning, and systems disaster recovery testing, IT project management, and audit rather than computer programming. Using case study methodologies, the data collected was based on questionnaires, interviews, participant observations - meeting and field notes, and storytelling notes. The field data was analyzed using selected principles from Grounded Theory - constant comparative analysis, narrative pattern analysis, and the ATLAS.ti quantitative analysis software. The study found that the examiners reported, perceived, and believed that IT knowledge sharing sessions facilitated the capturing, validating, and transferring of knowledge among IT bank examiners while improving their individual job performance. Specifically, emerging from the research were eight knowledge transfer themes that supported five benefits/critical functions of the IT knowledge sharing sessions - examiner development, knowledge transfer, social interaction, problem solving, and learning opportunities. However, a community facilitator, mutual trust, and respect among examiners and active participation in the knowledge sharing sessions are essential to the process to enable improved examiner performance and, by extension, organizational performance.
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Nousala, Susu y susnousala@econ-km com. "Tacit knowledge networks and their implementation in complex organisations". RMIT University. Aerospace, Mechanical and Manufacturing Engineering, 2006. http://adt.lib.rmit.edu.au/adt/public/adt-VIT20070209.095245.
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It is difficult for organizations to effectively manage personal knowledge so it can be mobilized, shared, and rewarded to benefit the organization. These difficulties occur particularly in large geographically dispersed, hierarchical organizations. The management of developing, identifying successful practices, building up and maintaining tacit knowledge, requires an understanding of how these ideas have emerged within the organization through a Tacit Knowledge Exchange (TKE) process. Identification and understanding of TKE characteristics is difficult as they are invisible (tacit). The TKE process in action requires the adoption of multiple methods and approaches employed simultaneously. A series of cases study instances were used as a basis for the methodology, each contributing specific aspects of the methodology. The initial three case study instances, each yielded specific characteristics regarding tacit knowledge exchange and networking. The findings from the initial three case study instances were tested in a large hierarchical, complex engineering organization. This final case study instance, prototyped a methodology to graphically codify, index and build up in-house tacit knowledge abilities through mapping staff knowledge. The final case study instance allowed for investigations into what these TKE characteristics of a complex organization would utilize To date, specific TKE characteristics have not been well understood. This research contributed to specific understanding of the identification TKE characteristics and network structures. The outcome of the research provided a graphical structure identifying who would be likely to possess the kind of knowledge they need to find. The interview process was an important facilitator to precondition the knowledge bearers for sharing, thus locating key
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Kayacetin, Cihan Nuri. "Exploring Knowledge Management In The Practice Of Architecture: A Pilot Study From The Turkish Capital". Master's thesis, METU, 2009. http://etd.lib.metu.edu.tr/upload/12611052/index.pdf.
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Architecture-Engineering-Construction industry has recently been altering the ways of managing its resources. Knowledge is considered to be among the most precious of these resources. Knowledge is a critical factor in choosing the right projects, preparing the winning bids and successfully realizing the projects. It is also a critical factor for organizations because of the fact that - due to its nature that it exists as tacit or explicit, or in between - it is hard to record and reuse.
This study investigates the knowledge management issue in the practice of architecture. Face-to-face interviews have been carried out with 15 architectural offices in Çankaya district of Ankara. The subject domain is assumed to be experiencing problems such as managing knowledge at a strategic level. This is due to the facts that the amount and importance of tacit knowledge is significant and communication of this knowledge to other parties is the responsibility of the architectural partners. The survey found out that management of architectural knowledge is considered to be beneficial for the overall productivity of architectural offices. However, challenges such as lack of standard procedures and low profit margins in the AEC industry render this activity to be less effective on profit and innovation in design.
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Mafereka, Moeketsi. "Analysis and Development of an Online Knowledge Management Support System for a Community of Practice". Master's thesis, Faculty of Engineering and the Built Environment, 2019. http://hdl.handle.net/11427/30918.
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The purpose of this study was to investigate how particular business practices, focusing on those occurring in multi-site non-governmental organization (NGOs), could be enhanced by use of a knowledge management system (KMS). The main objective of this KMS is to enhance business processes and save costs for a multi-site NGO through streamlining the organizational practices of knowledge creation, storage, sharing and application. The methodology uses a multiple perspective approach, which covers exploration of the problem space and solution space. Under exploration of problem space, interviews with employees of the NGO are done to identify core problem that the organization faced. Still under exploration of problem space, organization’s knowledge management maturity was assessed through an online questionnaire. The methodology then moved on to exploration of problem space. During the exploration of problem space, the requirements gathering and definition process was done through a combination of interviews with company employees and by completing a systematic literature review of best practices. The requirements were used to design system architecture and use-case models. The prototype for a Community of Practice (COP) support website was developed and investigated in test cases. The tests showed that the prototype system was able to facilitate asynchronous communication through the creation and management of events, creation and management of collaboration groups, creation of discussion topics and creation of basic pages. Furthermore, security capabilities were tested in terms of login functionality. Lastly page load times were tested for eight different scenarios. The system performance was found to be satisfactory because the scenarios covering crucial system requirements aspects had a response time of below 11 seconds. An exception was the landing page, which after login took 26 seconds to load. It is believed that creation of a platform that enables, and records, user interaction, easy of online discussions, managing groups, topics and events, are all major contributors to a successful knowledge management approach.
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Quam, Jennifer M. "Knowledge of Assessment and Management of Childhood Obesity Among Rural Primary Care Nurse Practitioners". Diss., The University of Arizona, 2016. http://hdl.handle.net/10150/612863.
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Objective: New Mexico nurse practitioners contribute to the prevention and management of pediatric obesity. This study aimed to assess nurse practitioners' knowledge, attitudes, and behaviors, which were unknown in New Mexico, to counseling frequency in the assessment and management of overweight and obese pediatric patients. This was done using clinical practice guidelines (CPG). The study also sought to learn nurse practitioners' insights on needed resources for clinical practice. Rural and urban nurse practitioners' responses were then compared to the study aims. Methods: This descriptive pilot study surveyed members of the New Mexico Nurse Practitioner Council (NMNPC) to evaluate their knowledge, attitudes, and behaviors, in addition to the counseling frequencies expected to result in patient change. The survey used the platform Qualtrics and measured answers using a four-point Likert scale. Rural and urban comparisons were evaluated for each variable (knowledge, attitudes, and behaviors) in order to investigate relationships. Despite the underpowered sample size, data were analyzed for feasibility of future studies using descriptive statistics, Spearman's Rho Correlation, and Mann-Whitney U testing. Results: Fifteen nurse practitioners were included in the statistical analysis. The data found the nurse practitioners' self-reported responses exhibited knowledge, positive attitudes, and confident behaviors using pediatric obesity CPGs. The increases in these parameters correlated reported needing a quick CPG tool that can be used in practice. In all, rural nurse practitioners reported a slightly higher usage of pediatric obesity CPGs than urban nurse practitioners. Conclusion: The feasibility of this study's assessment of nurse practitioners' knowledge, attitudes, and behaviors using CPGs will assist in developing interventions to impact patient outcomes. The study also found that resources needed by New Mexico nurse practitioners were similar to those desired by other providers throughout literature. Rural compared to urban nurse practitioners findings indicated the need for further research. Future studies should include all health care providers in New Mexico in order to further explore aims of this study and development of interventions on overweight and obese pediatric CPGs to positively impact practice.