Artículos de revistas: "Relational capability"

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Salisu, Yakubu y Lily Julienti Abu Bakar. "Technological capability, relational capability and firms’ performance". Revista de Gestão 27, n.º 1 (6 de septiembre de 2019): 79–99. http://dx.doi.org/10.1108/rege-03-2019-0040.

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Purpose The purpose of this paper is to empirically evaluate the mediating role of learning capability on the relationship between technological capability, relational capability and small and medium enterprises (SMEs) performance in developing economy of Africa. Design/methodology/approach A quantitative survey design was employed to collect the data from owner/manager of manufacturing SMEs in Nigeria. Partial least square structural equation model was used in the evaluation of both the measurement and structural models to determine the reliability and validity of the measurement and test the hypotheses, respectively. Findings The statistical result indicates a positive relationship between technological capability, learning capability and SMEs performance. Equally, relational capability significantly and positively relates to SMEs learning capability. However, relational capability negatively relates to SMEs performance, while technological capability also negatively relates to learning capability. Furthermore, learning capability mediates the negative relationship of relational capability and SMEs performance to significant positive relationship, while it does not mediate the relationship of technological capability and performance. Research limitations/implications The analysis of this study is restricted to only resource-based view and dynamic capability theory. Data of the study were collected once a time on a self-reported technique. The study contributed significantly to the body literature on technological and relational capabilities and performance. It also demonstrated the need for SMEs manager to recognize and appreciate the roles of these strategic capabilities in achieving sustainable competitive position. Practical implications Through relational capability SMEs develops efficient collaborative relationship to acquire new techniques, knowledge. This is specifically, essential for SMEs firms from less developing and emerging economies as they are lagging behind at the global competitive platform, and that the possession of specific advantage locally may not be adequately enough to help penetrate the global markets. Similarly, technological capability enable firms to identify acquire and apply new external knowledge to develop operational competencies which may lead to the attainment of superior performance. Social implications Government policies and programs designed to support technological development and innovation must be adjusted to consider the peculiar nature of SMEs firms in terms of technology and innovativeness that enhances competitive position and performance. Originality/value This study empirically examined the relationship of technological and relational capabilities and the SMEs learning capability and performance.

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Preusler, Taísa Scariot, Priscila Rezende da Costa, Tatiane Baseggio Crespi y Claudia Brito Silva Cirani. "Capacidade relacional: um estudo da Empresa Brasileira de Pesquisa Agropecuária". Revista de Administração Pública 54, n.º 5 (octubre de 2020): 1307–33. http://dx.doi.org/10.1590/0034-761220190329.

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Abstract The Brazilian Agricultural Research Corporation (EMBRAPA) plays an important role in Research and Development (R&D) for generating innovations. Most innovations are generated through R&D alliances with external partners, stimulating relational capability (RC), that is, a construct of strategic management of alliances with propositions for procedures that have not yet been empirically verified. In this context, we investigated how relational capability processes contribute to generating innovations. We conducted qualitative research using a case study based on interviews, document analysis, and observation. Three strategic R&D alliances involving EMBRAPA and external partners constituted the analysis corpus. The main contribution to knowledge advancement is a multidimensional fraProgmework for generating innovations from strategic R&D alliances, based on the empirical evidence of processes of EMBRAPA relational capability and its external partners. This new framework sheds light on how a public research enterprise absorbs knowledge and uncovers the processes of institutionalization and relational capability spillover.

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Sulhaini, Sulhaini, Rusdan Rusdan, Sulaimiah Sulaimiah, Baiq Ismiwati, Rahman Dayani y Rini Anggriani. "PENGARUH MARKET DAN LEARNING ORIENTATIONS TERHADAP RELATIONAL CAPABILITY DAN KINERJA USAHA UMKM DI KOTA MATARAM". JMM UNRAM - MASTER OF MANAGEMENT JOURNAL 7, n.º 1 (10 de marzo de 2018): 43. http://dx.doi.org/10.29303/jmm.v7i1.401.

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The objective of the study is to examine the effect of organisational culture, i.e learning and market orientations toward relational capability and business performance of SMEs. The samples were purposively selected in the city of Mataram, they must have at least four employess. They were door-to-door approached during a four-week data collection period. The findings suggested that the orientations strengthen SMEs’ relational capability and performance. Nonetheless, learning orientation does not guarantee better business performance unless the orientation is strongly implemented intofirms’ relational capability. The study provides interesting contributions toward relationship marketing literature by giving evidences regarding the effects of the cultural orientations on SMEs’ relational capability and perfromance.Founding of SMEs should emphasise on the development and implementation of learning and market orientations to improve their relational capability and performance.Keywords: learning orientation, market orientation, relational capability, business performance

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Yasa, Ni Nyoman Kerti, I. Gusti Ayu Ketut Giantari, I. Putu Gde Sukaatmadja, Tjokorda Gde Raka Sukawati, Ni Wayan Ekawati, I. Nyoman Nurcaya, Gede Bayu Rahanatha y Anak Agung Elik Astari. "The role of relational and informational capabilities in mediating the effect of social media adoption on business performance in fashion industry". International Journal of Data and Network Science 5, n.º 4 (2021): 569–78. http://dx.doi.org/10.5267/j.ijdns.2021.8.011.

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This study aims to explain the role of relational capability and informational capability in mediating the effect of social media adoption on business performance. The population of this study is the owners of the fashion sector SMEs in Bali. The sample size used was 114 businesses with a purposive sampling approach. The analytical technique used is Path Analysis using the SEM-PLS approach. The results show that the adoption of social media has a positive and significant effect on business performance. Social media adoption has a positive and significant effect on relational capability and social media adoption also has a positive and significant effect on informational capability. Furthermore, relational capability has a positive and significant effect on business performance and informational capability has a positive and significant effect on business performance. Relational capability and informational capability can significantly mediate the effect of social media adoption on business performance. Therefore, it is important for SME owners in the fashion sector in Bali to intensify the adoption of social media to build relational and informational capabilities in order to increase business performance.

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Bulba, Edivaldo A. y Linda Lee Ho. "Capability Index for Relational Functions: Inferential Procedures". Quality Engineering 18, n.º 1 (enero de 2006): 69–77. http://dx.doi.org/10.1080/08982110500403540.

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Rezende da Costa, Priscila, Sergio Silva Braga Junior, Geciane Silveira Porto y Marta Pagán Martinez. "Relational capability and strategic alliance portfolio configuration". International Journal of Emerging Markets 13, n.º 5 (29 de noviembre de 2018): 1026–49. http://dx.doi.org/10.1108/ijoem-07-2016-0167.

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Purpose The purpose of this paper is to focus on evaluating relational capability regarding the configuration of a network of technological partners in Brazilian technology-based firms (TBFs). Design/methodology/approach The data were collected using an online questionnaire made available to technology-based companies resident in Brazilian Technological Parks. A total of 73 companies responded. The data were analyzed using bivariate and multivariate statistical techniques and were processed using Statistical Package for Social Sciences software. The statistical tests included factor analysis, Cronbach’s α and multiple regression. Findings The paper shows that the strategic alliance portfolio is influenced by organizational learning, diversity of partners, governance structure, intensity of partnership relations and configuration. In particular, the portfolio of alliances with competence orientation is characterized by tacit knowledge exchanges and learning exploration, homogeneity of partners, informal governance mechanisms, strong bonds of trust and reciprocity with partners and low diversification of actors’ profiles, their attributions and the results obtained in the portfolio. Meanwhile, the characteristics of alliance portfolios with legitimacy orientation include explicit knowledge exchange and learning exploitation, heterogeneity of partners, formal governance mechanisms, weak bonds of trust and reciprocity with partners and high diversification of the profile of the actors, their attributions and the results obtained from the portfolio. Practical implications The configuration of the alliance portfolio plays an important role in innovation. To stimulate the creation of new technological skills, the executive of a technology-based company from emerging countries such as China, Russia and India, can configure the portfolio of strategic alliances with more homogeneous partners in terms of profile and attribution. However, if this executive is challenged to seek legitimacy and complementary resources in these markets he can invest in the diversification of the strategic alliance portfolio, prioritizing partners with differentiated profiles and attributions. Originality/value The originality of the research lies in the adoption of a complementary and multidimensional theoretical prism, considering the relational capacity of TBFs in the configuration of alliances, both in the intra-firm and portfolio perspective. Furthermore, it was considered that the configuration of alliances can be based on both competence and legitimacy factors.

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Donada, Carole, Gwenaelle Nogatchewsky y Anne Pezet. "Understanding the relational dynamic capability-building process". Strategic Organization 14, n.º 2 (20 de noviembre de 2015): 93–117. http://dx.doi.org/10.1177/1476127015615286.

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Magnan, Gregory M., Marc Day, Carola Hillenbrand y Stanley E. Fawcett. "Relational architecture and relational capability: organisational levers to support strategic supplier relationships". International Journal of Procurement Management 10, n.º 3 (2017): 267. http://dx.doi.org/10.1504/ijpm.2017.083456.

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Fawcett, Stanley E., Carola Hillenbrand, Gregory M. Magnan y Marc Day. "Relational architecture and relational capability: organisational levers to support strategic supplier relationships". International Journal of Procurement Management 10, n.º 3 (2017): 267. http://dx.doi.org/10.1504/ijpm.2017.10003360.

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Pham, Thi Song Hanh, Lien Le Monkhouse y Bradley R. Barnes. "The influence of relational capability and marketing capabilities on the export performance of emerging market firms". International Marketing Review 34, n.º 5 (11 de septiembre de 2017): 606–28. http://dx.doi.org/10.1108/imr-07-2014-0235.

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Purpose Drawing on the resource-based view, the purpose of this paper is to focus on the influence of relational capability and marketing capabilities on export performance. The study also examines the interaction effects of relational capability on the marketing capabilities – export performance relationships. Design/methodology/approach A stratified random sample of 1,047 exporting firms was approached. Survey data were collected from 333 Vietnamese exporting firms and analysed using hierarchical moderated regression. Findings The results reveal that a firm’s relational capability not only strengthens the efficiency of the export pricing capability – performance, marketing intelligence capability – performance, and marketing communication capability – performance relationships, but is also the strongest predictor of export performance amongst those capabilities identified. Whilst engagement in market intelligence, product development, price setting and promotional activities have a positive payoff, the findings confirm that there is less need for exporters to engage in after-sales service and distribution capabilities. Originality/value The study introduces the notion of relational capability alongside export marketing capabilities as predictors of export performance. The authors also examine the moderating influence of relational capability on the link between export marketing capabilities and export performance. By focusing on Vietnam, the study provides fresh insights surrounding the development pathway for firms in emerging markets.

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Nuryakin, Nuryakin. "Exploring SMEs Marketing Performance Through Networking Capacity and Relational Capability". Asia Pacific Management and Business Application 009, n.º 02 (31 de diciembre de 2020): 137–50. http://dx.doi.org/10.21776/ub.apmba.2020.009.02.5.

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Shou, Yongyi, Jinan Shao y Anlan Chen. "Relational resources and performance of Chinese third-party logistics providers". International Journal of Physical Distribution & Logistics Management 47, n.º 9 (2 de octubre de 2017): 864–83. http://dx.doi.org/10.1108/ijpdlm-09-2016-0271.

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Purpose Drawing upon the theory of the resource-based view, the purpose of this paper is to examine the relationships among relational resources, innovation capability and firm performance in the third-party logistics (3PL) industry. Design/methodology/approach Based on data collected from 203 3PL providers in China, this study adopts the approach of structural equation modeling to examine the hypothesized relationships among relational resources, innovation capability and firm performance. Findings The results of this research confirm that relational resources have a positive effect on firm performance. However, the effect is not direct, but realized through the mediation of innovation capability. This study indicates that relational resources are important for 3PL providers to achieve superior performance, and innovation capability plays a mediating role between relational resources and firm performance. Originality/value The main contributions of this paper to the literature are twofold. First, it extends the extant research by highlighting the mediating mechanism of innovation capability in relational resources’ influence on firm performance. Second, it advances the existing perspectives on 3PL firms in the Chinese context and this sheds light on logistics research on emerging markets.

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Sulistyo, Heru y Siyamtinah. "Innovation capability of SMEs through entrepreneurship, marketing capability, relational capital and empowerment". Asia Pacific Management Review 21, n.º 4 (diciembre de 2016): 196–203. http://dx.doi.org/10.1016/j.apmrv.2016.02.002.

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Utomo, Humam Santosa, Tri Wibawa, Hendro Widjanarko y Suratna Suratna. "The Effect of Relational Capability on Learning Capability: A Study on SMEs in Klaten, Central Java, Indonesia". RSF Conference Series: Business, Management and Social Sciences 1, n.º 4 (20 de octubre de 2021): 237–41. http://dx.doi.org/10.31098/bmss.v1i4.365.

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Learning capability is an important aspect in sustaining a business, especially in a rapidly changing environment. SMEs in Klaten, Central Java, collaborate in an association to solve the same problem. The purpose of this research is to test and analyze the effect of relational ability on learning ability.The study was conducted on 100 food SMEs in Klaten, Central Java using a quantitative approach. The research instrument was a questionnaire to obtain data. The analytical tool used is WarpPLS. The research findings show that relational capability has a significant effect on learning capability.

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Preusler, Taísa Scariot, Priscila Rezende da Costa, Tatiane Baseggio Crespi y Claudia Brito Silva Cirani. "Relational capability: a study of the Brazilian Agricultural Research Corporation". Revista de Administração Pública 54, n.º 5 (octubre de 2020): 1307–33. http://dx.doi.org/10.1590/0034-761220190329x.

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Abstract The Brazilian Agricultural Research Corporation (EMBRAPA) plays an important role in Research and Development (R&D) for generating innovations. Most innovations are generated through R&D alliances with external partners, stimulating relational capability (RC), that is, a construct of strategic management of alliances with propositions for procedures that have not yet been empirically verified. In this context, we investigated how relational capability processes contribute to generating innovations. We conducted qualitative research using a case study based on interviews, document analysis, and observation. Three strategic R&D alliances involving EMBRAPA and external partners constituted the analysis corpus. The main contribution to knowledge advancement is a multidimensional fraProgmework for generating innovations from strategic R&D alliances, based on the empirical evidence of processes of EMBRAPA relational capability and its external partners. This new framework sheds light on how a public research enterprise absorbs knowledge and uncovers the processes of institutionalization and relational capability spillover.

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Farida, Naili y Nuryakin. "Network capability, relational capability and Indonesian manufacturing SME performance: an empirical analysis of the mediating role of product innovation". Engineering Management in Production and Services 13, n.º 1 (1 de marzo de 2021): 41–52. http://dx.doi.org/10.2478/emj-2021-0003.

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Abstract The relational capability can create networks and build relationships to be an essential part of a company to improve business performance. This study aims to empirically prove the influence of knowledge sharing on product innovation, the effect of network capability on product innovation and business performance, the effect of relational ability on product innovation and business performance, and the effect of product innovation on business performance. The sample of this research was created from owners of batik manufacturing SMEs in Lasem, Rembang, Central Java. The study used SEM-PLS for analysis. The results found that (1) knowledge sharing had a positive and significant effect on product innovation; (2) network capability had a positive and significant impact on product innovation and business performance; (3) relational ability had a positive and significant effect on product innovation and business performance; (4) greater effect of product innovation affects business performance. The role of product innovation is to mediate between knowledge sharing and marketing performance. SMEs can improve business performance.

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WEBER, BENJAMIN y SVEN HEIDENREICH. "IMPROVING INNOVATION CAPABILITIES BY COOPERATION: EXAMINING EFFECTS OF CORE NETWORK MANAGEMENT FUNCTIONS AND RELATIONAL MECHANISMS IN THE INDUSTRIAL GOODS SECTOR". International Journal of Innovation Management 20, n.º 07 (5 de agosto de 2016): 1650074. http://dx.doi.org/10.1142/s1363919616500742.

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For companies, cooperation represents a way to innovate more effectively. Within this respect, past literature stresses the importance of core network management functions and relational mechanisms for the effectiveness of interorganisational cooperation. However, it is still unclear whether and how core network management functions and relational mechanisms improve a firm’s innovation capability from interorganisational cooperation. Based on data of 154 industrial companies, the results from structural equation modelling provide evidence that core network management functions significantly enhance innovation capability improvement of individual firms by interorganisational cooperation. Furthermore, both formal and informal relational mechanisms partially mediate the impact of core network management functions on innovation capability improvement. With regard to informal relational mechanisms, companies should foster trust, guarantee equal power distribution and ascribe high importance to their cooperation. With regard to formal relational mechanisms, companies should provide organisational support to their cooperation, continuously share knowledge with their partners and also meet and communicate on regular basis.

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Ryu, Dongwoo, Kwang Ho Baek y Junghyun Yoon. "Open Innovation with Relational Capital, Technological Innovation Capital, and International Performance in SMEs". Sustainability 13, n.º 6 (19 de marzo de 2021): 3418. http://dx.doi.org/10.3390/su13063418.

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The importance of international markets is constantly emphasized for small and medium enterprises(SMEs). In previous studies, technological innovation capabilities were emphasized as a factor that enables SMEs to compete in the international market. To this end, SMEs need to cooperate with external partners to strengthen their technological innovation capabilities to thus improve their international performance. With the perspective view of open innovation, this research explores the effects of relational capital and technological innovation capability on international performance, with a particular focus on the moderating effect of alliance proactiveness. Building on previous literature regarding internationalization, technological innovation, and alliance proactiveness, research hypotheses were developed and tested using data collected from 175 SMEs. A hierarchical regression analysis was applied. The analysis showed that, first, relational capital had a significant effect on the technological innovation capability. Second, technological innovation capability has a significant influence on the international performance. Third, technological innovation capability mediated the relationship between relational capital and international performance. Finally, alliance proactiveness was found to moderate the relationship between technological innovation capability and international performance. The key research findings imply that relational capital and alliance proactiveness are the key factors of international performance, as they improved the development of the technological innovation capability.

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Marolt, Marjeta, Hans-Dieter Zimmermann y Andreja Pucihar. "Social Media Use and Business Performance in SMEs: The Mediating Roles of Relational Social Commerce Capability and Competitive Advantage". Sustainability 14, n.º 22 (14 de noviembre de 2022): 15029. http://dx.doi.org/10.3390/su142215029.

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Social media (SM) enables micro, small, and medium sized enterprises (SMEs) to improve brand awareness and to engage their audience, which can lead to referrals, repeat business, and increased sales. However, the existing literature offers limited insights into how the ability to leverage SM for commercial activities that are beyond transactions (relational social commerce capability) can affect performance outcomes for SMEs. Drawing on the existing literature and insights from in-depth interviews with six SME managers/owners, we developed a conceptual research model and examined it empirically by using a dataset collected from Slovenian SMEs. This study identifies relational social commerce capability and competitive advantage as important mediators when exploring the impact of SM use on business performance. More specifically, the findings reveal the mediating role of relational social commerce capability between SM use and competitive advantage, while SM use was not found to have a direct impact on competitive advantage. Furthermore, the findings illustrate business performance as a result of the competitive advantage derived from relational s-commerce capability.

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Yuswono, Irawan y Sari Rahmadhani. "PARETO SALES NETWORK ASSET AS CRITICAL SOURCES OF COMPETITIVE ADVANTAGE : A RESOURCE-BASED VIEW PERSPECTIVE". Jurnal Ilmu Manajemen dan Akuntansi Terapan (JIMAT) 12, n.º 1 (26 de mayo de 2021): 1. http://dx.doi.org/10.36694/jimat.v12i1.406.

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Relationship skills can create a sales network and become an important part of a company to increase competitive advantage. The purpose of this study is to identify the inconsistency of the relationship between relational capability in competitive advantage and Pareto sales network assets as a mediator. The sample of this study came from food and beverage SME owners around the city of Semarang, Central Java. Respondent data was collected from 202 small and medium business sectors through questionnaires and interviews. This study used SEM-PLS for analysis. The results of the study found that (1) relational capability had a positive and significant effect on Pareto sales network assets; (2) relational capability has a positive and significant effect on competitive advantage; (3) Pareto sales network assets have a positive and significant effect on competitive advantage; (4) the greater the influence of relational capability on competitive advantage through Pareto sales network assets. The role of Pareto sales network assets has the potential to be a high leverage for competitive advantage in SMEs.

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Sudarti, Ken y Okky Wardhiani. "PERAN KAPABILITAS INTERAKSI DAN KREASI NILAI BERSAMA UNTUK MENINGKATKAN KINERJA PEMASARAN". Jurnal Ekonomi Bisnis dan Kewirausahaan 10, n.º 3 (28 de diciembre de 2021): 227. http://dx.doi.org/10.26418/jebik.v10i3.45790.

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ABSTRACTThis study focuses on the role of Individual and Relational Interaction Capability in increasing Emotional and Social Value Co-Creation on Market Performance in beauty salon services. Value Co-Creation is one of the service organization's strategies in utilizing external resources from customers. This strategy is crucial because the performance of service organizations is mostly determined by the ability of the frontline staff who interact with customers during service meetings. This research belongs to explanatory research with a population of beauty salon customers in Central Java. The sample consisted of 203 customers, and it was determined using the purposive sampling technique. The author collects customer data through the distribution of offline and online questionnaires analyzed using SPSS 23.0-based regression. This study has proven that Emotional and Social Value Co-Creation can mediate between Individual and Relational Capability with Market Performance. Emotional and social values that are created together will be beneficial for the parties involved. For customers, interactions during the value co-creation process will increase their satisfaction because it can fulfill their needs and desires. This study has also shown the role of individual and relational capability in increasing customer willingness to engage in mutual value creation interactions.JEL Codes: D20, L10, M20.Keywords : individual interaction capability, relational interaction capability, emotional value co-creation, social value co-creation, market performance. ABSTRAKStudi ini fokus pada peran Individual dan Relational Interaction Capability dalam meningkatkan Emotional dan Social Value Co-Creation menuju Market Performance pada jasa salon kecantikan. Value Co-Creation merupakan salah satu strategi organisasi jasa dalam memanfaatkan sumberdaya eksternal yang berasal dari pelanggan. Strategi ini sangat penting karena performa organisasi jasa sangat ditentukan oleh kemampuan frontline staff dalam berinteraksi dengan pelanggan pada saat pertemuan jasa. Jenis penelitian bersifat explanatory research dengan populasi pelanggan salon kecantikan di Jawa Tengah. Ukuran sampel yang digunakan sebanyak 203 pelanggan. Teknik pengambilan sampel menggunakan pPurposive sSampling. Peneliti mengumpulkan data pelanggan melalui penyebaran kuisioner secara offline dan online. Alat analisis data menggunakan regresi berbasis SPSS 23.0. Studi ini telah berhasil membuktikan bahwa Emotsional dan Social Value Co-Creation mampu memediasi antara Individuasl dan Relational Capability dengan Market Performance Nilai emosional dan soscial yang dikreasikan bersama akan bermanfaat bagi pihak-pihak yang terlibat. Bagi pelanggan, interaksi selama proses value co-creation akan meningkatan kepuasannya karena kebutuhan dan keinginannya dapat terpenuhi. Studi ini juga telah membuktikan peran individual dan relational capability dalam meningkatkan keinginan pelanggan terlibat dalam interaksi penciptaan nilai bersama.

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Flynn, Anthony y Paul Davis. "Explaining sme participation and success in public procurement using a capability-based model of tendering". Journal of Public Procurement 17, n.º 3 (1 de abril de 2017): 337–72. http://dx.doi.org/10.1108/jopp-17-03-2017-b003.

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This paper develops and tests a model for explaining small and medium-size enterprise (SME) participation and success in public procurement. The model is informed by a capability-based view of public sector tendering that includes relational and procedural dimensions. To test the model a survey was carried out on firms competing for contracts with Irish public sector organizations (n = 3010). The survey was repeated one year later to demonstrate reliability (n = 3092). Overall, the results lend support to the model. Procedural capability is associated with frequency of tendering and typical value of contract sought. Relational capability is not. Procedural and relational capabilities are each significant in accounting for success rates in contract competitions and commercial orientation towards the public sector.

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Park, Chulsoon. "Emergence of Inter-organizational Collaboration Networks : Relational Capability Perspective". Journal of the Korean Operations Research and Management Science Society 40, n.º 4 (30 de noviembre de 2015): 1–18. http://dx.doi.org/10.7737/jkorms.2015.40.4.001.

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Hassan, Mohamad Ghozali, Lee Khai Loon y Zulkifli Mohamed Udin. "Relationship Between Relational Capability and Supply Chain Technology Adoption". Advanced Science Letters 23, n.º 4 (1 de abril de 2017): 2774–78. http://dx.doi.org/10.1166/asl.2017.7633.

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Alves, Fernanda Salvador, Andréa Paula Segatto y Eduardo De-Carli. "Theoretical Framework About Relational Capability on Inter-Organizational Cooperation". Journal of Industrial Integration and Management 01, n.º 04 (diciembre de 2016): 1650012. http://dx.doi.org/10.1142/s2424862216500123.

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The inter-organizational cooperation (IOC) is based on the use of consensual ways to seek a common goal. It requires a strategic vision of organizations to enable purchases and allocate resources to improve the performance and create learning. In addition, IOC may be able to pool resources, skills and values looking for maintaining competitiveness. The organizations must develop ‘Relational Capabilities’ (RC) for their cooperative success. Such skills are learning, involving structural interaction, development of specific assets and cooperative behavior. Authors present a typology of dimensions and characteristics to understanding the construct. From these aspects, the research proposes a theoretical framework for understanding and allowing the assessment of the RC construct, in the IOC. To elaborate it, the studies mentioned above were regrouped by similarities, in the pursuit of joint and complementary, to develop a new framework of components from the dimensions proposed. The results were five dimensions: coordination, cultural, knowledge, technology and coadaptation, which were formed by components. It is possible to believe that the evaluation of RC in inter-organizational relationships can identify factors that influence the success of alliances that should be improved or developed by empirical disclosure of the results. Therefore, the partnership objectives are met as full as possible.

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Zhu, Hanyu, Kailing Zhang, Gang Li, Lin Chen y Xijie Zhao. "Relationship Management Capability and Service Innovation Performance: The Joint-Effect of Relationship Learning and Competitive Intensity". Sustainability 14, n.º 19 (27 de septiembre de 2022): 12308. http://dx.doi.org/10.3390/su141912308.

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Relationship management capability is a significant factor in promoting a firm’s service innovation performance. Although there is a rich body of study on the role of relationship management capability in performance of firms, scant attention has been paid to the joint effect of relationship learning and competitive intensity. Drawing on the service innovation, network capability and relationship learning theories, this paper establishes a relevant conceptual model, and adopts a hierarchical regression analysis to examine the model with a data set of 298 firms from China. Results show that relationship management capability positively affects the service innovation performance of firms; however, relationship learning partially negatively moderates the relationship between relationship management capability and service innovation performance. The three-way interaction effects of relationship management capability, relationship learning and competitive intensity are partially significant. This paper extends the existing literature on service innovation, network capabilities and relational learning in a service-centered economy. The findings further clarify the process mechanism of the impact of relational management capabilities on enterprise service innovation performance, and should help enterprises utilize relational learning and competitive intensity to break through resource limitations rapidly. The paper offers some enlightenment on promoting service innovation.

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Molthar, Dian Mayastika y Nurul Indarti. "Do All Intellectual Capital Dimension Affects Innovation Capability? (Evidence from Indonesian Food and Beverage Industry)". KINERJA 25, n.º 1 (1 de abril de 2021): 121–41. http://dx.doi.org/10.24002/kinerja.v25i1.4208.

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Using a survey in 120 companies in the food and beverage industry such restaurants and café, manufacture, and retail in Indonesia, this study discusses the effect of intellectual capital on innovation capability. The results prove that not all of intellectual capital dimension support innovation capability. Structural capital and relational capital are knowledge assets that play an important role for the company's ability to innovate. In addition, other findings from this study reveal that human capital has no significant effect on innovation capability. That is because in the context of three companies in the food and beverage industry in Indonesia, the innovation decision is not related to the employee or human capital aspects. Furthermore, this research also has not been able to prove that relational capital moderates the positive influence of human capital on innovation capability. That is because the formation of human capital aspects such skills of employees in this industry are not related to the relations and collaboration of the company.Keywords: human capital, structural capital, relational capital, innovation capability

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Almeida, Joao Marcos Silva de, Priscila Rezende Da Costa, Adriana de Castro Pires y Angélica Pigola. "Relational Capability: A Prospective Study at Brazilian Technological-Base Enterprises in Biotech Industry". International Journal of Professional Business Review 7, n.º 1 (18 de octubre de 2021): e0233. http://dx.doi.org/10.26668/businessreview/2022.v7i1.233.

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Purpose: R&D activities, as well as its knowledge multidisciplinary fostered contribute to technology-based enterprises (TBE) seek innovation of products in continuous and collaborative ways. Enterprise capability to dealing with diversity, inimitable values, emotional and social links among individuals involved in changing is crucial for P&D succeed. Considering context, we follow to answer research question: How do TBE articulate relational capability to new products development (NPD)? Design/methodology/approach: Thereunto, a multiple cases study in four TBE is performed into biotech industry. Findings: Outcomes led to design a descriptive relational capability model associated with NPD which identify interactions and synergies that contribute to deeper knowledge in strategic alliances management in TBE for NPD. Research, Practical & Social implications: There are clear contributions to advance knowledge through this research in respect of deep analysis of relational capabilities into biotech TBE since they operate in a collaborative R&D system and partnership with outsiders to hunt opportunities, resources, and technologies. So, we have a social phenomenon to understand relational capabilities applied in NPD under a dynamic market influence.

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Rochiyati, Murniningsih, Indriastuti Herning y Kasuma Jati. "Information Accessibility and Market Responsiveness: The Mediating Relational Capability to Enhance Business Performance". Studies in Business and Economics 17, n.º 1 (1 de abril de 2022): 41–51. http://dx.doi.org/10.2478/sbe-2022-0003.

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Abstract This paper aims at investigating empirical study of the effect of entrepreneurial orientation and identifying the effect of information accessibility and market responsiveness to business performance on SMEs. This paper tries to develop and solve the problems of research gap on entrepreneurial orientation on business performance. Data were collected from 290 batik SME respondents in Central Java Indonesia. The empirical result of this research, the role of relational capability which can build the business to have competitiveness. Information accessibility on business performance has not significant. Market responsiveness on relational capability has not significant. All hypotheses are significant except for these two relationships. This paper contributes to solve the debate between relational capabilities on business performance controversy.

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Nuryakin y Elia Ardyan. "SMEs’ marketing performance: the mediating role of market entry capability". Journal of Research in Marketing and Entrepreneurship 20, n.º 2 (15 de octubre de 2018): 122–46. http://dx.doi.org/10.1108/jrme-03-2016-0005.

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PurposeThis study aims to examine an empirical evidence of the relationship between relational capital, network competence and market entry capabilities on marketing performance in small- and medium-sized enterprises’ (SMEs’) furniture export orientation in Central Java, Indonesia.Design/methodology/approachThis study uses a quantitative research approach to investigate the relationship between relational capital, network competence, market entry capabilities and marketing performance. To achieve the research objectives, data were collected from managers or owners of furniture export orientation in Central Java, Indonesia. Using structural equation modeling, and after a series of exploratory and confirmatory factor analyzed, the authors tested an integrated model of the relationship between relational capital, network competence, market entry capabilities and marketing performance.FindingsThe result of this study indicates that relational capital has a positive significant effect on marketing performance. Relational capital has an insignificant effect on market entry capabilities. Network competence has a positive effect on market entry capabilities. Market entry capabilities have a positive effect on marketing performance. Other results also show that market entry capabilities can mediate the influence of network competence and marketing performance.Research limitations/implicationsThe limitation of this research indicates that respondents in this research are very varied, if it is seen from their background into furniture business development, whereas many respondents do not have enough understanding of the questionnaire distributed. This research is only developed at the SMEs’ furniture area, so it cannot be generalized at the other organizational area. The influencing of relational capital result in market entry capability has not suitable with theory built. It is because inaccurate dimension market entry capability has been applied in this research. For future research, it is suggested to look for alternative dimension of market entry capability.Practical implicationsBased on the analysis results and discussion, it can be formulated that managerial implication explains the following steps: first, a company should focus on long-period relationship development. Focus on long-period relationship development will increase customer loyalty and company performance. Moreover, the customer has long-term relationship with organization, although instability condition because of the belief in long-period relationship and strong commitment to each other. The evidence from this study suggests that’s the organization needs to develop the long-term relationship with customer. Second, networking competency is important in market entry capability. Relationship can change anytime; therefore, the company has to have a strong competency of network developing. This competency helps company to enhance strong relationship. The strong network relationship helps company face easier ways in market entry capability.Originality/valueThe results of this research indicate that the role played by relational capital to increase market entry capability is not as good as the role played by network capability on market entry capability. In the international market context, the role of resource-based view is better than that of transaction cost economy in influencing market entry capability. Other results also show that market entry capabilities can mediate the influence of network competence and marketing performance.

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Zhang, Yina, Jiancheng Long y Wu Zhao. "Relational Embeddedness and BOP-Oriented Dynamic Capability—A Multi-Case Study". Sustainability 13, n.º 11 (27 de mayo de 2021): 6065. http://dx.doi.org/10.3390/su13116065.

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The Bottom of the Pyramid (BOP) market is composed of a large number of low-income groups around the world and contains huge wealth that has not yet been discovered. An exploratory multi-case study was conducted to analyze the impact of relational embeddedness on dynamic capability (DC). On the basis of theoretical presuppositions, based on the intra- and inter-case analysis of six companies in the China BOP market, this paper explores how relational embeddedness affects the DC of companies through exploitative learning and exploratory learning. Twelve research propositions are presented and the theoretical framework of relational embeddedness affecting the DC of enterprises is constructed. The study found that mutual trust and reciprocity norms in the BOP cooperation network can promote the acquisition and utilization of existing knowledge and new knowledge of the enterprise, thereby enhancing the enterprise environmental sensing, environmental adaptive, and environmental shaping capabilities.

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Zhang, Hui. "The Complex Impact of Relational Embeddedness on Enterprise Value: The Moderating Effect of Environmental Dynamics". Discrete Dynamics in Nature and Society 2021 (14 de septiembre de 2021): 1–13. http://dx.doi.org/10.1155/2021/6526934.

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Based on social network theory and dynamic capability theory, a theoretical model is constructed that specifies the process through which relational embeddedness affects enterprise value. The authors selected 612 Shenzhen and Shanghai A-share manufacturing enterprises in the CSMAR database as sample enterprises, and a multiple regression analysis method was used to test hypotheses. The results show that (1) there is an inverted “U” relationship between relational embeddedness and enterprise value; that is, the enterprises’ relational embeddedness has an “inflection point” effect on the enterprise value; (2) the enterprises’ resource integration capability plays an intermediate role in the impact of relational embeddedness on enterprise value; (3) the market environmental dynamics and technology environmental dynamics play negative regulatory roles in the inverted “U” relationship between relational embeddedness and enterprise value, and they play different regulatory roles before and after the enterprise relational embeddedness reaches the “inflection point”; that is, before the relational embeddedness reaches the inflection point, the technology environmental dynamics plays a major negative regulatory role, while after the relational embeddedness reaches the inflection point, the market environmental dynamics plays a major negative regulatory role. Compared with the market environmental dynamics, the impact of technology environmental dynamics on the relationship between relational embeddedness and enterprise value is more significant; that is, the effect of relational embeddedness on enterprises value is more sensitive to the technology environmental dynamics.

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McGrath, Helen, Thomas O’Toole, Lou Marino y Catherine Sutton-Brady. "A relational lifecycle model of the emergence of network capability in new ventures". International Small Business Journal: Researching Entrepreneurship 36, n.º 5 (4 de diciembre de 2017): 521–45. http://dx.doi.org/10.1177/0266242617738571.

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This article presents a relational lifecycle model of the emergence of network capability in new ventures. Network capability is defined as a strategic ability learned in interaction with business partners. We focus on the foundational phases and processes of the emergence of this dynamic capability. The lifecycle model comprises three phases that evolve over time in tandem with the level of network engagement. The qualitative study identifies five tipping points or critical changes that move new ventures between the lifecycle phases. Using a sample of new ventures in a longitudinal action research design, the article demonstrates how new ventures emerge in network capability through increasingly complex and multilayered engagement processes with business partners. The relational lifecycle model contributes to the literature on how network capability emerges over time through the dynamics of interaction between business partners as new venture networks evolve and change.

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Rahbari, Danesh y Seyed Mahdi Jalali. "Investigation of the Effects of the Company’s Capabilities on Attracting External Collaboration and Company’s Performance". Review of European Studies 8, n.º 4 (7 de septiembre de 2016): 45. http://dx.doi.org/10.5539/res.v8n4p45.

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<p>One of the major tasks of the managers is achieving the coordination between the company and external environment to enhance the company’s financial performance. This research aimed to focus on attracting external effective collaboration, and first investigate effects of three capabilities of innovation, information, and relational on it, and then examine the effect of this factor on market and financial performance of the studied companies. At first, the variables of innovation capability, information capability, relational capability, company’s financial performance, company’s market performance, and also attracting external effective collaboration were studied in the review of literature. Then, a questionnaire was designed and distributed among the companies that were participated in Tehran international exhibitions and collected data was analyzed by correlation coefficient tests and structural equation modeling. To analyze the data Excel, SPSS, and Amos software were used. Findings showed that the relational, information, and innovation capabilities of company can increase companies financial and market performance through attracting external collaboration.</p>

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Flynn, Anthony y Paul Davis. "Investigating the effect of tendering capabilities on SME activity and performance in public contract competitions". International Small Business Journal: Researching Entrepreneurship 35, n.º 4 (25 de febrero de 2016): 449–69. http://dx.doi.org/10.1177/0266242616630035.

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Barriers to small and medium-sized enterprise (SME) participation in public procurement have been the focus of research for many years. Much less attention has been paid to the predictors of SME success. This article examines the role that tendering capabilities – relational and procedural – play in explaining SME activity and performance in public contract competitions. Analysis of primary survey data from 3010 SMEs supports a capability-based perspective. Procedural capability has a significant effect on number of tenders submitted and value of contract sought. Relational capability does not. However, procedural and relational capabilities have a significant and positive effect on contract win-ratio and percentage of total revenue derived from public contracts. For SMEs, these findings underline the importance of investing in tendering skills and devising buyer engagement strategies. Enterprise support agencies and public sector organisations can play their part through the provision of targeted training programmes and better communication with SME suppliers, respectively.

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Aditya, Anand. "Regime Capability and Relational Stakes in the Emerging World Order". Journal of Foreign Affairs 1, n.º 1 (2 de abril de 2021): 1–36. http://dx.doi.org/10.3126/jofa.v1i1.36247.

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Against the background of an emerging new world order in the 21st century, this paper offers a conceptual frame on the critical role that regime capability can play in modulating the relational stakes of a country. The text in that context offers the case of Nepal as also a few other countries to assess and explain the role and impact of political stability in enhancing relational dividend as well as the pace of democratisation and development. A three-fold typology of governance regimes-survival, subsistential and self-sustaining-is also presented to validate the arguments. The methodology used here is broadly comparative and empirical using ideas conceptualised to facilitate comparison, explanation and elaboration of the arguments forwarded in the course of discussion.

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Kalra, Tejasav y Paul Cousins. "The Microfoundations of Relational Governance Capability: A Social Capital Perspective". Academy of Management Proceedings 2021, n.º 1 (agosto de 2021): 16141. http://dx.doi.org/10.5465/ambpp.2021.16141abstract.

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Oosterlaken, Ilse. "Inserting Technology in the Relational Ontology of Sen's Capability Approach". Journal of Human Development and Capabilities 12, n.º 3 (agosto de 2011): 425–32. http://dx.doi.org/10.1080/19452829.2011.576661.

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Dejaeghere, Joan G. "Reconceptualizing Educational Capabilities: A Relational Capability Theory for Redressing Inequalities". Journal of Human Development and Capabilities 21, n.º 1 (16 de octubre de 2019): 17–35. http://dx.doi.org/10.1080/19452829.2019.1677576.

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Wu, Wu-Chung, Edward C. S. Ku y HsinJou Liao. "Intimate knowledge initiators". Internet Research 25, n.º 1 (2 de febrero de 2015): 67–84. http://dx.doi.org/10.1108/intr-12-2013-0270.

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Purpose – The purpose of this paper is to investigate how marketing capability, dysfunctional conflict, and relationship value affect relational benefits through the relational proclivity between suppliers and initiators in a group-buying web site. Design/methodology/approach – The initiators selected were those who conducted group buying more than ten times in the group-buying web site. In total, 9,000 invitation e-mails were sent to initiators, of which 389 were returned; the model and hypotheses were tested by using structural equation modeling. Findings – In online group buying, initiators can know about a new product only through the web site; the marketing capability of suppliers and the relationship value of initiators are positively associated with the relational proclivity between suppliers and initiators. And, the results indicate that the dysfunctional conflict of initiators is not positively associated with the relational proclivity between suppliers and initiators. Finally, The relational proclivity between suppliers and initiators is positively associated with the relational benefit between initiators and buyers. Practical implications – The supplier and the initiator can work together in brainstorming new products; moreover, initiators can assist suppliers by helping them identify buyers’ demands and giving them relevant feedback. Social implications – The suppliers’ marketing capability is important for initiators because it can help increase the latter’s ability to catch buyers’ attention. In addition, the initiator and supplier together can think about product innovation and new product designs. Originality/value – Initiators, as key persons in the group-buying process, serve as a bridge between suppliers and buyers and have a positive impact on group buying. The findings suggest that certain facets of initiators are helpful in explaining the expected product performance of buyers.

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Rungsithong, Rapeeporn, Klaus E. Meyer y Anthony S. Roath. "Relational capabilities in Thai buyer-supplier relationships". Journal of Business & Industrial Marketing 32, n.º 8 (2 de octubre de 2017): 1228–44. http://dx.doi.org/10.1108/jbim-02-2017-0027.

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Purpose This paper uses the relational capabilities perspective to provide new insights into the mediating role of relational capabilities and their performance implications. Specially, this paper aims to explain how characteristics of a partnership influence relational capabilities that in turn enhance firm performance. Design/methodology/approach Using data from an original survey of 156 partnership projects between buyers and suppliers in the Thai manufacturing sector, the authors use a structural model to test their hypotheses. Findings The empirical analysis shows that the impact of relational and economic attributes of a partnership on firm performance is mediated by knowledge sharing routines and complementary capability. However, the impact varies between operational and strategic performance, as relational capabilities are strongly associated with operational performance but only indirectly associated with strategic performance. Practical implications The need to coordinate and mobilize complementary resources not only increases the interdependence between buyers and suppliers but also contributes to firm performance. Specifically, operations can be enhanced by knowledge sharing routines and complementary capability. At a strategic level, operational effectiveness enables firms to benefit from inter-organizational relationships. Originality/value The authors contribute to industrial marketing knowledge by shedding light on mediation of relational capabilities between inter-organizational attributes and firm performance. The findings demonstrate the value of the relationship between a firm’s supply chain and its relational capabilities which in turn drive project performance.

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Lim, Hyunmin, Hyojin Kim, Daesik Hur y Soonhong Min. "Effect of Supply Chain Relational Capability on Supply Chain Agility of Manufacturing Firms: A Relational View Approach". Korean Production and Operations Management Society 33, n.º 2 (31 de mayo de 2022): 369–97. http://dx.doi.org/10.32956/kopoms.2022.33.2.369.

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Supply chain agility is defined as a firm’s ability to respond nimbly to market changes. Although existing studies examine the diverse antecedents of supply chain agility, most of them primarily focus on the firm’s internal capabilities as antecedents of supply chain agility, and the scope of research is limited to a single country. Based on the relational view of a firm, in this study, we illustrate that the external capability of the firm created by cooperation with supply chain partners can be an important antecedent of supply chain agility. We hypothesize that relational norms (i.e., trust) and cooperative behaviors between supply chain partners (i.e., two-way information sharing with supplier/buyer firms, supply chain coordination) are the sources of supply chain agility. To test the hypotheses, we employ survey data collected from 219 manufacturing firms in the electronics, transportation, and machinery industries in 15 countries. The structural equation modeling indicates that trust has a significant effect on both two-way information sharing and supply chain coordination, which, in turn, positively impacts supply chain agility indirectly. In addition, supply chain coordination directly affects supply chain agility, whereas two-way information sharing indirectly leads to supply chain agility via supply chain coordination.

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Fang, Gang, Qing Zhou, Jian Wu y Xiaoguang Qi. "The relationship between network capabilities and innovation performance". Industrial Management & Data Systems 119, n.º 8 (9 de septiembre de 2019): 1638–54. http://dx.doi.org/10.1108/imds-02-2019-0060.

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Purpose Innovation networks provide an efficient mechanism for organizations to realize their potential for knowledge learning and innovation improvement. Firms situated within innovation networks require specific abilities to acquire the knowledge and the complementary assets that facilitate their innovation performance. Motivated by recent research studies in the area of social network and RBV, the purpose of this paper is to improve the understanding of the precise manner in which network capability affects a firm’s innovation performance. Design/methodology/approach Based on the data obtained from Chinese high-tech firms, the hypotheses are tested by using hierarchical multiple regressions. Findings This study identifies two types of network capabilities: network structural capability and network relational capability. The findings suggest that network structural capability has a greater positive impact on innovation performance than network relational capability does within an exploration-orientated network. However, network relational capability is more positively associated with innovation performance within an exploitation-orientated network. Practical implications A firm can enhance the value of its ego network by shaping and adjusting network configurations, rather than by passively reaping the benefits from existing relationships or ties with partners. Originality/value This paper contributes to strategic management theory and social network theory by illustrating how a networked firm can enable network value and appropriate this value according to its strategic purposes and by suggesting that a firm can improve its ego network’s value through exerting its network capabilities to shape and adjust network configurations. This paper also advances the contingent approach within social network research by offering a new complementary perspective and new evidence from a Chinese context.

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Brinckmann, Jan y Martin Hoegl. "Effects of initial teamwork capability and initial relational capability on the development of new technology-based firms". Strategic Entrepreneurship Journal 5, n.º 1 (marzo de 2011): 37–57. http://dx.doi.org/10.1002/sej.106.

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Wu, Nan, Song Zheng Zhao y Xiao Di Zhang. "Research on the Relationship between Relational Embeddedness and Organizational Learning Capability - A Concept Framework Based on SMEs Technology Alliance". Applied Mechanics and Materials 687-691 (noviembre de 2014): 4532–36. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.4532.

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This paper mainly focuses on different body embedded in the SMEs’ network and explores the relationship between business network embeddedness, technology network embeddedness, political network embeddedness and organizational learning capability based on technology alliances’ specific context. Organizational learning capability is regarded as the integration of internal learning capability and external learning capability. From the perspective of the process organizational learning capability is divided into knowledge acquisition capability, knowledge absorption capability and knowledge integration capability. We found that business network embeddedness, technology network embeddedness and political network embeddedness all have a positive relationship with knowledge acquisition capability, knowledge absorption capability and knowledge integration capability.

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Kocoglu, Ipek, Halit Keskin, Murat Cemberci y Mustafa Emre Civelek. "Effect of Supply Chain Coordination on Performance". International Journal of Information Systems and Supply Chain Management 15, n.º 1 (enero de 2022): 1–15. http://dx.doi.org/10.4018/ijisscm.287130.

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Research on supply chain management (SCM) focuses on “what” factors of a supply chain enable firms to achieve high performance. It examines the effect of two strategically important pillars: supply chain relationships or capabilities. However their isolated investigation leads to a limited understanding of “how” they can be combined to increase firm performance. In this study we argue that beyond their direct effects the relational and the capability-based determinants of a supply chain have a network of indirect relationships that concurrently and differentially affect firm performance. Building on the relational and resource-based views we develop a serial-mediation model examining the mediating effects of trust in supply chain and collaborative advantage (i.e. relational determinants), and supply chain agility and coordinated supply chain (i.e. capability-based determinants) of SCM. Through the use of hierarchical linear regression analysis we show that trust, agility and collaboration act as serial mediators that carry the indirect effect of coordination to firm performance.

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Mohamad Firdaus, Nila Krisnawati y Firdaus Basbeth. "Analyzing Technical Competency, Relational Capabilities and Cognitive Abilities on Customer Satisfaction at Distributor Companies in Indonesia". Emerging Markets : Business and Management Studies Journal 9, n.º 1 (9 de octubre de 2021): 35–46. http://dx.doi.org/10.33555/embm.v9i1.188.

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In the current era of globalization, business competition is getting tougher and as a market leader, companies must always maintain their performance and improve their performance, so that customer satisfaction is always maintained. Especially the performance of mechanical services to customers whose performance must be maintained. Main problem faced by PT United Tractors heavy equipment service division is a decrease in customer satisfaction. The decrease in satisfaction is thought to be caused by a decrease in mechanics technical competence, the lack of mechanical ability to maintain good relationships (relational capability) with customers and the ability to identify problems (cognitive abilities) faced by customers. The purpose of this research is to analyze the impact of technical competency, relational capability and cognitive ability toward customer satisfaction and to analyse the impact of customer satisfaction toward customer loyalty. As a quantitative research, the study distributed questionnaires to 200 respondents who are customers who used mechanics services, so that it can be seen what variables have a significant impact on customer satisfaction. The findings of this study are that cognitive ability and technical competency have a significant impact on customer satisfaction, while relational capability has no significant impact on customer satisfaction. The influence of customer satisfaction on customer loyalty has a significant impact.

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Weng, Rhay-Hung y Ching-Yuan Huang. "The impact of customer knowledge capability and relational capability on new service development performance: The case of health service". Journal of Management & Organization 18, n.º 5 (septiembre de 2012): 608–24. http://dx.doi.org/10.1017/s1833367200000560.

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AbstractThis study intends to explore the impact of the customer knowledge integration capability, customer knowledge absorptive capability, customer knowledge creation capability, and customer relationship capability on new service development (NSD) performance for Taiwan's hospitals from customer knowledge and customer relationship perspectives. We employ the self-administered mail survey to collect research data and select self-pay medical service managers or top managers as key informants. After testing the fitness of sample representativeness, non-response error, common method variance, reliability, and validity, we adopt structure equation model to test the research model. Empirical results indicate the customer knowledge absorptive capability of a hospital is positively associated with NSD performance, and the customer knowledge integration capability of a hospital fully mediates the relationship between customer knowledge absorptive capability and NSD performance. However, customer relationship capability and customer knowledge absorptive capability both have positive influence on customer knowledge creation capability. Managerial and theoretical implications are discussed.

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49

Weng, Rhay-Hung y Ching-Yuan Huang. "The impact of customer knowledge capability and relational capability on new service development performance: The case of health service". Journal of Management & Organization 18, n.º 5 (septiembre de 2012): 608–24. http://dx.doi.org/10.5172/jmo.2012.18.5.608.

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AbstractThis study intends to explore the impact of the customer knowledge integration capability, customer knowledge absorptive capability, customer knowledge creation capability, and customer relationship capability on new service development (NSD) performance for Taiwan's hospitals from customer knowledge and customer relationship perspectives. We employ the self-administered mail survey to collect research data and select self-pay medical service managers or top managers as key informants. After testing the fitness of sample representativeness, non-response error, common method variance, reliability, and validity, we adopt structure equation model to test the research model. Empirical results indicate the customer knowledge absorptive capability of a hospital is positively associated with NSD performance, and the customer knowledge integration capability of a hospital fully mediates the relationship between customer knowledge absorptive capability and NSD performance. However, customer relationship capability and customer knowledge absorptive capability both have positive influence on customer knowledge creation capability. Managerial and theoretical implications are discussed.

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50

Villarino, Ibarra Maximino Villordon. "The Intellectual Capital Capability and the Income Generating Project of a Philippine University". International Journal for Innovation Education and Research 4, n.º 3 (31 de marzo de 2016): 46–58. http://dx.doi.org/10.31686/ijier.vol4.iss3.525.

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Intellectual capital is a new concept for a new way of doing business. It involves looking at products, processes, and people in order to profit from the intelligence it contains. State universities in the Philippines has to adopt this concept through corporatization due to the impending cut down on government subsidy. Anchored on an integration of intellectual theories and models, this study sought to come up with an analysis of the level of intellectual capital capability in terms of its human capital; structural capital, and; relational capital of the Leyte Normal University. There is an average level of LNU’s intellectual capital capability in terms of human, structural and relational. A few people inside the organization are aware that they are equipped with intellectual capital. There were insufficient management strategies, management skills of the people running the income generating projects.

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