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1

1947-, Davis Rose Marie, ed. Measuring patient satisfaction for improved patient services. Health Administration Press, 1991.

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2

Lesley, Hallam, and Doggett Marie-Anne, eds. Measures of need and outcome for primary health care. Oxford University Press, 1992.

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3

Measuring customer satisfaction. Crisp Publications, 1993.

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4

Measuring customer satisfaction. Kogan Page, 1994.

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5

Schmidt, Faye Nella. Client satisfaction surveying. Canadian Centre for Management Development, 1998.

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6

Page, Keith. Customer satisfaction measurement: A practical user's guide. Stanley Thornes, 1995.

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7

Disabled, New York (State) State Commission on Quality of Care for the Mentally. Outpatient mental health services. The Commission, 1989.

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8

D, Kaluzny Arnold, ed. Evaluation & decision making for health services. 3rd ed. Health Administration Press, 1998.

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9

Luck, Mike. Evaluation of community health development. Community Health UK, 1996.

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10

The satisfaction of users of official statistics in Ghana. Ghana Statistical Service, 2012.

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11

Northern Health and Social Services Council (Northern Ireland). Homefirst transport: User satisfaction project. NHSSC, 1998.

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12

Radford, M. E. An evaluation of counselling services and customer satisfaction at CRUSE, Belfast. The Author), 2001.

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13

D, Kaluzny Arnold, and Veney James E, eds. Evaluation and decision making for health services. 2nd ed. Health Administration Press, 1991.

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14

Yannacopoulos, Denis. Evaluating websites and web services: Interdisciplinary perspectives on user satisfaction. Information Science Reference, an imprint of IGI Global, 2014.

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15

Hurd, Lyn Eric. Evaluation of user information satisfaction of the Composite Health Care System. Naval Postgraduate School, 1991.

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16

Drew, Christina H. Environmental health services in Europe 5: Guidelines for evaluation of environmental health services. World Health Organization, Regional Office for Europe, 2000.

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17

Customer service in health care. American Hospital Pub., 1990.

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18

Missouri. General Assembly. Committee on Legislative Research. Oversight Division. Program evaluation: Adoption services. Oversight Division, Committee on Legislative Research, 2000.

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19

Naumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Thomson Executive Press, 1995.

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20

1946-, Scott Gail, and Olson Lolma, eds. Achieving impressive customer service: 7 strategies for the health care manager. American Hospital Pub., 1998.

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21

Mental health outcome evaluation. Academic Press, 1998.

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22

Annett, Alison. Hospital food: A patient choice and satisfaction survey : Causeway Trust. NHSSC, 1997.

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23

Naumann, Earl. Customer satisfaction measurement and management: Using the voice of the customer. Thomson Executive Press, 1995.

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24

Illinois. Dept. on Aging. The ABCs of satisfaction surveys. Illinois Dept. on Aging, 1996.

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25

Economic evaluation in child health. Oxford University Press, 2010.

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26

Beyond patient satisfaction: Building patient loyalty. Health Administration Press, 1991.

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27

Office, General Accounting. Federal employment: How federal employees view the government as a place to work : report to Congressional committees. The Office, 1992.

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28

Office, General Accounting. Federal employment: How government jobs are viewed on some college campuses : report to Congressional committees. The Office, 1994.

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29

Annett, Alison. Hospital food: A patient choice and satisfaction survey : United Hospitals Trust. NHSSC, 1997.

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30

Chernatony, L. De. Developing a brand performance measure for financial services brands. Birmingham Business School, 2002.

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31

1946-, Scott Gail, ed. Service quality improvement: The customer satisfaction strategy for health care. American Hospital Pub., 1994.

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32

Northwest Territories. Territorial Hospital Insurance Services. Health and health services in the Northwest Territories: A report from the Territorial Hospital Insurance Services Board and the Department of Health. The Dept., 1990.

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33

Ziguras, Stephen. Evaluation of the bilingual case management program. Victorian Transcultural Psychiatry Unit, 2000.

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34

Mwanza, Patrick David. Lusaka Urban Health Project: A case study of neighbourhood health committees. s.n., 1998.

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35

Luce, Bryan R., and Anne Elixhauser. Standards for the Socioeconomic Evaluation of Health Care Services. Edited by A. J. Culyer. Springer Berlin Heidelberg, 1990. http://dx.doi.org/10.1007/978-3-642-75490-6.

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36

Luce, Bryan R. Standards for the socioeconomic evaluation of health care services. Springer-Verlag, 1990.

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37

Jardine, Christopher D. Q.U.E.S.T.: Quality evaluation of standards. General Elderly Services, Grampian Health Board, 1988.

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38

Jardine, Christopher D. Q.U.E.S.T: Quality evaluation of standards. Mental Health Services, Grampian Health Board, 1987.

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39

Kotler, Philip. Strategic marketing for health care organizations: Building a customer-driven health system. Jossey-Bass, 2008.

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40

Teo, P. Community child health medical audit study. Scottish Office, 1992.

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41

Rahman, A. Z. M. Mahbubur. An observational evaluation of "The Union Health and Family Welfare Centres". Population Development & Evaluation Unit, Planning Commission, Govt. of the People's Republic of Bangladesh, 1987.

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42

Clayton, Sherman V., ed. Total customer satisfaction: A comprehensive approach for health care providers. Jossey-Bass Publishers, 1999.

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43

Favaro, Paul. Client satisfaction with community-based child and family therapy. 1988.

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44

Favaro, Paul. Client satisfaction with community-based child and family therapy. 1988.

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45

Noggle, Tony L. Psychometric properties of a client satisfaction survey. 1999.

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46

(Editor), Jennifer Burr, and Paula Nicolson (Editor), eds. Consumer Health Care Research. Palgrave Macmillan, 2004.

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47

(Editor), Jennifer Burr, and Paula Nicolson (Editor), eds. Consumer Health Care Research. Palgrave Macmillan, 2004.

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48

Researching health care consumers: Critical approaches. Palgrave Macmillan, 2005.

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49

Hosek, Susan D., and Elizabeth M. Sloss. Evaluation of the Champus Reform Initiative: Beneficiary Access and Satisfaction/R-4244/2-Ha. Rand Corp, 1993.

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50

Southern Health and Social Services Board. and University of Ulster, eds. Evaluation of GP out of hours service at Newry and Moy: A patient satisfaction survey : a report by the University of Ulster to the Southern Health and Social Services Board. Southern Health and Social Services Board, 2001.

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