Tesis: "Shared Services Centers"

1

SANTOS, MURILO RODRIGUES DOS. "FORMATION OF MANAGEMENT COMPETENCIES IN SHARED SERVICES CENTERS: A CASE STUDY". PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2013. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=22187@1.

Texto completo

Resumen

PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO
Este estudo teve como objetivo central investigar os fatores críticos para formação de competências de gestão em unidades de Serviços Compartilhados. Em função das características e dos objetivos distintos destas unidades, é possível supor que também há necessidade de desenvolvimento de competências gerenciais específicas para a sua gestão. Esta pesquisa pode ser caracterizada como um estudo de caso de natureza qualitativa e foi realizada em uma grande empresa brasileira de sociedade mista do ramo de energia integrada. O principal meio de coleta de dados adotado foi a entrevista em profundidade a partir de um roteiro semiestruturado. Entre setembro e dezembro de 2012, foram entrevistados, na cidade do Rio de Janeiro, 14 empregados, de diversos cargos, participantes de um programa de desenvolvimento de potenciais gerentes lotados na unidade Serviços Compartilhados da empresa em estudo. Os resultados indicaram que os participantes do programa de potenciais gerentes valorizam e desejam atividades práticas e vivências na formação das competências gerenciais, que seriam viabilizadas pelos processos de aprendizagem informais oportunizados pela empresa. Entretanto, o programa, efetivamente, dispõe em maior parte de processos formais de aprendizagem. Com isso, evidencia-se a necessidade de proporcionar oportunidades de desenvolvimentos não formais, inclusive, devido ao fato de o potencial gerente estar em processo de capacitação para atribuições e responsabilidades de maior complexidade e precisa, assim, melhorar sua capacidade de articular seu repertório de conhecimentos com o contexto atual. Além disso, foi destacada a importância do papel dos gerentes atuais e a necessidade de avaliação e feedback no acompanhamento do desenvolvimento desses indivíduos.
This study aimed to investigate the critical factors to the formation of management skills in units of Shared Services. Taking into account the characteristics and the distinct objectives of these unities, it is possible to assume that there is also a need to develop specific management competencies to their management. This research can be labeled as a case study of qualitative nature and it was developed in a large semi-public company of the integrated energy sector. The principal means of data collection adopted was the in depth interview from a semi structured guide. From September 2012 to December 2012, 14 employees of different posts were interviewed, in Rio de Janeiro city. These employees were also participating in a potential managers development program and were allocated at the Shared Services unity of the analyzed company. The results showed that the program participants value practical activities and experiences in the formation of management skills, which would be possible through informal learning processes provided by the company. However, the program, in fact, disposes mostly of formal learning processes. Thus, it is visible the need of providing informal opportunities of development even due to the fact that the potential manager is in the process of training for roles and responsibilities of major complexity and needs, therefore, to improve the capacity of articulating its knowledge portfolio in the current background. Moreover, it was highlighted the importance of the current manager s role and the need for assessment and feedback in monitoring the development of these individuals.

Los estilos APA, Harvard, Vancouver, ISO, etc.

2

Rodrigues, Joana Carreiro Meireles. "A satisfação dos utilizadores finais de um centro de serviços partilhados : o caso de uma empresa multinacional". Master's thesis, Instituto Superior de Economia e Gestão, 2013. http://hdl.handle.net/10400.5/11364.

Texto completo

Resumen

Mestrado em Ciências Empresariais
Muitas empresas multinacionais, com o intuito de manter a sustentabilidade e as suas vantagens competitivas, têm vindo a apostar na centralização de diversos departamentos através de Centros de Serviços Partilhados (CSP?s). Nesta dissertação, é analisada a satisfação dos clientes internos (utilizadores finais) de um CSP específico. Devido ao facto de se tratar de clientes internos de um mesmo grupo, mas de diferentes países e culturas, o desafio de manter e avaliar a satisfação dos clientes/ utilizadores finais torna-se ainda maior. Para fundamentar a análise de dados quantitativa e qualitativa do inquérito de satisfação em vigor, foi feita uma definição dos conceitos de CSP e Satisfação. O CSP, com o correcto acompanhamento da satisfação dos seus clientes, poderá não só satisfazer as suas necessidades, como antecipá-las, assegurando deste modo uma maior qualidade dos serviços prestados e maior satisfação com factores de satisfação estruturais/ cognitivos e/ ou emocionais/ afectivos, assegurando um Net Promoter Score positivo e cada vez mais elevado. Esta estratégia facilitará uma lealdade a longo prazo dos clientes que vai muito para além de uma fidelização unicamente de cariz económico.
Many multinational companies, in order to maintain sustainability and its competitive advantages, have been focusing on the centralization of various departments through Shared Services Centers (SSC's). This study analyzes the internal customer satisfaction in a specific SSC. Because we are referring to internal customers (final users) of the same company, but of different countries and cultures, the challenge of maintaining and evaluating customer satisfaction becomes even greater. To support the quantitative and qualitative data analysis regarding the satisfaction survey in place, the concepts of SSC and Satisfaction were defined. The SSC, with the correct monitoring of customer satisfaction, will be able to know its internal customers needs but also to anticipate them, thus ensuring a higher service quality and greater satisfaction related with structural / cognitive and / or emotional / affective factors, ensuring a positive and higher NPS. This strategy will facilitate a long-term loyalty from customers that will go far beyond the economic nature per se.

Los estilos APA, Harvard, Vancouver, ISO, etc.

3

Agazzi, Cléber Alexandre. "Centro de serviços compartilhados (CSC) versus estruturas locais de compartilhamento: um estudo no sistema SICREDI". Universidade do Vale do Rio dos Sinos, 2018. http://www.repositorio.jesuita.org.br/handle/UNISINOS/7399.

Texto completo

Resumen

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-11-06T12:10:46Z No. of bitstreams: 1 Cléber Alexandre Agazzi_.pdf: 3762662 bytes, checksum: 0f34e06d7787ebe4575c698c49267877 (MD5)
Made available in DSpace on 2018-11-06T12:10:46Z (GMT). No. of bitstreams: 1 Cléber Alexandre Agazzi_.pdf: 3762662 bytes, checksum: 0f34e06d7787ebe4575c698c49267877 (MD5) Previous issue date: 2018-08-29
SICREDI- Sistema de Crédito Cooperativo
A estratégia de centralização de serviços vem sendo adotada por muitas empresas como forma de organizar as atividades de back office, buscando pela redução de custos e melhoria de eficiência das operações. Essa estratégia de centralização pode seguir diferentes trajetórias, as quais variam em grau de consolidação. Seguir caminhos que levam a um nível menor de consolidação faz com que não se usufrua dos benefícios máximos do ganho de escala, um dos principais fatores para uma estratégia de eficiência em custo. Nesse sentido, o presente estudo busca compreender por que, em um sistema de cooperativas de crédito, algumas cooperativas optam por desenvolver estruturas locais para centralização de serviços, ao invés de utilizar a estrutura do centro de serviços compartilhados disponível para todo o sistema através de sua confederação, abdicando em parte dos ganhos de escala. Em caráter qualitativo-descritivo, através do estudo de caso, foram entrevistados executivos das cooperativas e da confederação e, após a análise de conteúdo, foi possível demonstrar que há racionalidade na estratégia adotada pelas cooperativas, uma vez que modelos encontrados durante a fase de revisão de literatura podem suportar essa afirmação. Além do tema central de estudo, a revisão de literatura abordou temas relacionados ao contexto em que a organização objeto do estudo está inserida, o que auxiliou na compreensão e revelou alguns fatores distintivos desse tipo de organização, os quais também geram influência sobre o cenário. Sob a perspectiva acadêmica, o estudo preenche lacunas de pesquisa quando aplica um modelo de análise desenvolvido em outro país em uma empresa privada no Brasil. Já no âmbito gerencial, fornece informações importantes e apresenta uma ferramenta que pode ser utilizada em definições estratégicas sobre centralização de serviços.
Many companies have adopted a strategy of centralized services as a way of organizing back office activities, seeking a reduction of costs and improving the overall efficiency of operations. This strategy of centralization can follow different trajectories, which vary in degree of consolidation. Following paths that lead to a lower level of consolidation means that one cannot sow the maximum gains of scale, one of the main factors of a cost efficient strategy. In this sense, the present study seeks to comprehend why, in a system of credit unions, some credit unions choose to develop local structures in order to centralize services, instead of using the structure of the shared service center (SSC) available to all the system through it’s “confederation”, abdicating in part in gains related to scale. By using a descriptive qualitative case study, executives of credit unions and of the “confederation” were interviewed and, after analyzing this content, it was possible to demonstrate that there is rationality behind the strategy adopted by the credit unions, taking into consideration that models found during the bibliographical review can support this statement. Beyond the central theme of the study, the bibliographical review addressed themes related to the context in which the object organization is inserted, which aided in the comprehension and revealed some distinct factors of this type of organization, which also influenced the scenario. Within an academic perspective, the study fills gaps of research when applying a model of analysis, developed in another country, to a private company in Brazil. In an overall perspective, the study provides important information and presents a tool that can be used in strategic definitions about centralizing services.

Los estilos APA, Harvard, Vancouver, ISO, etc.

4

Veselá, Ilona. "Účetní centra sdílených služeb a jejich zavedení". Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-142231.

Texto completo

Resumen

This diploma thesis is focused on the area of outsourcing and Shared Services Centers. It includes an introduction to outsourcing, its history, the life cycle and the advantages and disadvantages associated with it. The paper is than focused on the Shared Services Centers model, their definition, description, history and benefits and risks arising from them. The thesis also analyzes problems of the implementation process of accounting shared services from a theoretical point of view. This theoretical part is followed by a case study about an establishment of SSC by Czech companies.

Los estilos APA, Harvard, Vancouver, ISO, etc.

5

Prescher, Daniel. "Shared Service Center : Att införa ett Shared Service Center". Thesis, Linnéuniversitetet, Institutionen för datavetenskap, fysik och matematik, DFM, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-22481.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

6

Lundin, Andreas y Noelia Ollvid. "Shared Service Center : en fallstudie av TeliaSoneras Financial Services". Thesis, Uppsala University, Department of Business Studies, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-9009.

Texto completo

Resumen

Denna uppsats beskriver fenomenet shared services, varför företag satsar på shared service centers (SSC) och hur de går tillväga när de designar dem. Studien har genomförts med hjälp av en litteraturöversikt och en fallstudie av TeliaSoneras nu pågående implementering av ett shared service center, FSS. Fallstudien består av fyra intervjuer och en genomgång av TeliaSoneras egna informationsmaterial och medarbetarenkäter. Litteraturöversikten visar att shared services utlovar väsentliga förbättringar av ekonomifunktionen och besparingar, att det finns en stor tilltro till dessa löften men att det saknas underbyggda bevis för hur stora besparingarna egentligen är. Designen på TeliaSonera FSS visar sig följa litteraturen relativt noga, förutom vad gäller placering. Vi identifierar även ett par riskfaktorer inom kommunikation, övergången till ett nytt affärssystem och hur ledningen prioriterar olika delar av förändringsarbetet.

Los estilos APA, Harvard, Vancouver, ISO, etc.

7

Adwent, Ann-Kristin. "Shared IT Service Center i kommuner". Thesis, Uppsala universitet, Avdelningen för datalogi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-211953.

Texto completo

Resumen

To be able to maintain an adequate IT service for various users and needs, more municipalities are looking at the possibility for mergers of local IT departments. One solution for merging multiple services/functions and creating synergy opportunities is called Shared Service Center (SSC). The concept of SSC is that the administrative service itself becomes a core activity within the organization. The aim of this thesis is to provide municipalities who are considering a merging of their local IT departments with recommendations on how to design the Shared IT Service Center. Recommendations are outlined based on an analysis of IT-management literature, reports and by conducting a study on three ongoing collaborations. The conclusions drawn from the study suggest guidelines for the design of a Shared IT Service Center for municipalities. These are as following: Create a vision associated with a specific and structured target state. Identify needs for different target groups in municipalities and set a common standard. Create a clear and practical model/SLA appearance of the cooperation and agreement. Ensure the individual municipalities commissioning skills in order to not lose it in the context of a common IT operation. Find an organization that is democratic for member municipalities and facilitates long-term partnership. Specify the operation and maintenance so that it can be regulated and controlled Establish a common help desk. Establish a common standard and consolidated infrastructure before the introduction of a common technology platform.

Los estilos APA, Harvard, Vancouver, ISO, etc.

8

Ferreira, C. "Factors influencing the performance of Shared Services Centres". Thesis, University of Liverpool, 2017. http://livrepository.liverpool.ac.uk/3009661/.

Texto completo

Resumen

The efficient use of public money is a concern of all society. The more efficient the government machinery, the smaller the portion of funds raised assigned to operating costs and more invested in health, education, security, and transport, for instance. Shared service centres (SSCs) have contributed to this, allowing billions of dollars cost cut in the public service in several countries. However, cases of SSCs failures are causing billion-dollar losses, and it is necessary to understand and overcome the causes of failures. This scenery has motivated me to study the factors that contribute to the performance of SSCs and to explore whether there are SSCs models in the public sector that are simply copies of SSCs models of the private sector (without the necessary adaptations). Three objectives were established for the research: to analyse the factors that could influence the performance of SSC; to investigate to which extent there are significant differences between private and public SSCs; and to analyse if there are evidence of copy problems. Also, a principal research question: to what extent does factors such as culture, leadership, resources and readiness for change, influence on service excellence, market orientation and performance of Shared Services Centres? An action research design was defined with a mixed, quantitative and qualitative approach. The quantitative approach refers to a conceptual model with seven constructs (culture, leadership, resources, readiness for change, service excellence, market orientation, and performance), individually validated by previous studies. This proposed model was validated empirically through a survey with 146 SSCs respondents from countries like the USA, the UK, Canada, and Brazil, and the research hypotheses were confirmed. On the qualitative approach, were applied open-ended questions submitted later to content analysis, and the quantitative and qualitative results were discussed with an Action Learning Set composed of SSC managers and public-sector experts. The main findings were the confirmation of the proposed model variables’ relationship, influencing the SSC performance. This allows managers to establish actions to improve the similar dimensions of their SSC, improving the overall performance. It was also confirmed the existence of significant differences in the context of public SSCs operation regarding the private. These findings were also discussed in the Action Learning Set and resulted in eight measures proposed for the best adaptation of public SSC models to the reality of the public sector. For further research, I suggest investigating whether the SSCs of the public sector have in fact the minimum requirements to be classified as SSCs or are just departments that centralised services from other areas and were named SSC for convenience. Another opportunity for research is to verify to what extent the New Public Management has been successful in encouraging the adoption of SSCs, e.g. in countries like the UK and the US, so that they were more oriented to their clients, as this research found evidence there are public SSCs not oriented to their customers.

Los estilos APA, Harvard, Vancouver, ISO, etc.

9

Pritchett, Andrieta G. "Shared Service Center Strategies in Public Sector". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5119.

Texto completo

Resumen

With the increased demand for doing more with less, public sector managers embrace outsourcing back-office functions through a shared service model; however, maintaining service quality for public sector shared service centers (SSC) in financial management during peak cycles is a challenge. Framed with the transaction cost economy theory, the purpose of this single case study was to explore strategies used by SSC managers in a public sector company to maintain service quality. Seven participants with more than 4 years of SSC experience in public-sector companies participated in phone interviews including SSC department heads, managers, and a supervisor of a public-sector company in Mississippi who implemented strategies to successfully maintain service quality in the SSC relationship. Through method triangulation, a review of service level agreements and key performance indicators supplemented open-ended semistructured interviews. The research findings included emergent themes of training and documentation, employee engagement, control and communication, efficiency and automation, and standardization and metrics. The SSC strategies in training and documentation, control and communication, and employee engagement were fundamental for maintaining service quality in SSC relationship. Study findings may help public sector SSC managers understand how to incorporate and implement successful strategies in financial management divisions to maintain service quality. Positive social change includes identifying methods to increased efficiency and service quality in a financial management division. Society could benefit from improvements in employee work-life balance, reduced turnover, and increases in the economic well-being of community residents.

Los estilos APA, Harvard, Vancouver, ISO, etc.

10

Guterres, Carlos José Vaz. "Contributos para a sustentabilidade dos serviços partilhados : modelos organizacionais e determinantes da qualidade". Doctoral thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/15866.

Texto completo

Resumen

Doutoramento em Gestão
Os serviços partilhados constituem um modelo desenvolvido a partir da prática de algumas organizações, que contou com o apoio de empresas de consultoria e só muito recentemente registou o interesse da comunidade académica. A presente investigação insere-se neste contexto, estudando este modelo nas várias áreas da gestão, com o objetivo de fornecer contributos válidos para a sustentabilidade do modelo de serviços partilhados nas organizações. A partir de uma fundamentação teórica, esta investigação foi conduzida para o estudo de um modelo de gestão adequado a cada caso e a identificação dos determinantes da qualidade para garantir a satisfação dos clientes, consideradas como as principais condições para garantir a sustentabilidade do modelo de serviços partilhados. A qualidade revelou ser um dos principais problemas com que se debatem as organizações, pelo que o segundo objetivo específico desta investigação pretendeu identificar, não só os determinantes da qualidade para assegurar a satisfação dos clientes dos Centros de Serviços Partilhados, como ainda a sua importância ao nível do modelo. As conclusões apontam no sentido de que não existem bons ou maus modelos, mas sim modelos que se encontram, ou não, adequados aos objetivos estratégicos de cada organização. Assim, a sustentabilidade do modelo não foi identificada como um processo evolutivo, mas pela sua adequabilidade aos objetivos da organização. Os resultados desta investigação vieram fornecer às organizações a indicação de um modelo adequado em função dos objetivos estratégicos, assim como a possibilidade de ajustar os seus modelos de gestão em função das expetativas dos clientes.
Shared services is a model developed from the practice of some organizations, which had the support of consulting firms, and only recently, the academic community became interested. This research fits into this context, since it studies this model in various areas of management, in order to provide valuable contributions to the sustainability of the shared services model in organizations. From a theoretical ground, this research was conducted to identify a suitable management model for each case and to identify the quality determinants to ensure customer satisfaction, considered as the main conditions to ensure the sustainability of the shared service model. The quality proved to be a major problem faced by the organizations, so the second specific objective of this investigation intended to identify not only the determinants of quality to ensure customer satisfaction of the Shared Services Center, as its importance in terms of the model. The findings point to the effect that there are neither good nor bad models, but models that are appropriate or not to the strategic objectives of each organization. Thus, the sustainability of the model was not identified as an evolutionary process, but for its suitability to the organization's goals. The results of this research provide organizations with the appointment of a suitable model to the objectives, as well as the ability to adjust their business models in line with customer expectations.
info:eu-repo/semantics/publishedVersion

Los estilos APA, Harvard, Vancouver, ISO, etc.

11

Martin-Pérez, Nuria. "Service-Center-Organisation Neue Formen der Steuerung von internen Dienstleistungen unter besonderer Berücksichtigung von Shared Services /". Wiesbaden : Gabler, 2008. http://sfx.metabib.ch:9003/sfx_locater?sid=ALEPH:DSV01&genre=book&isbn=978-3-8349-1270-1&id=doi:10.1007/978-3-8349-8119-6.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

12

Martin-Pérez, Nuria-Julia. "Service-Center-Organisation : neue Formen der Steuerung von internen Dienstleistungen unter besonderer Berücksichtigung von Shared Services /". Wiesbaden : Gabler, 2008. http://d-nb.info/989642070/04.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

13

Berdejo, Ludwig Miguel Agurto. "Fatores de resistência ao processo de implementação de um centro de serviços compartilhados : uma abordagem segundo a teoria institucional". Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/12/12136/tde-09102009-102733/.

Texto completo

Resumen

A presente pesquisa procura estudar uma mudança organizacional de larga escala em uma rede hoteleira multinacional. Esta mudança tem como foco a implementação de um Centro de Serviços Compartilhados (CSC) que passa a realizar de forma centralizada as rotinas e processos administrativos, contábeis e financeiros de mais de quarenta unidades hoteleiras do grupo. Na implementação de mudanças desta magnitude, é necessário lidar com as resistências internas da organização que se apresentam no decorrer do processo. Neste sentido, esta pesquisa objetiva estudar quais são as principais resistências que envolvem um processo de mudança, tomando como ponto base os elementos da resistência apontados por Burns e Scapens (2000). Este construto foi desenvolvido para dar um foco intraorganizacional aos processos de mudança, sendo influenciado pela Old Institutional Economics (OIE), e procura sanar algumas críticas postas às primeiras pesquisas da New Institutional Sociology (NIS) pelas quais esta última estaria descrevendo os processos de mudança como lineares e inevitáveis, nos quais os atores se tornavam voluntariamente isomórficos às instituições. Com base neste construto, este trabalho procura analisar os elementos de resistência (i) por existência de conflito de interesses; (ii) por falta de competência (conhecimento e / ou experiência); e (iii) por apego às instituições postas no ambiente, identificando quais são as mais importantes e como estas resistências se relacionam ao processo de institucionalização posto por Burns e Scapens (2000), no processo de codificação, incorporação, repetição e institucionalização. Assim, por meio de um estudo descritivo, com o uso de técnicas qualitativas e quantitativas, entrevistas, questionários e das ferramentas multivariadas Análise de Conglomerados, Análise de Correspondência (ANACOR), análise de homogeneidade (HOMALS) e da Categorical Principal Component Analysys (CAPTCA), procura-se analisar e observar como os gestores operacionais (gerentes gerais e subgerentes das unidades hoteleiras) e os gestores corporativos (alta diretoria e condutores da mudança) assimilam e percebem a mudança promovida pela implementação de um CSC. O CSC, por sua vez um modelo recente nas organizações, foi implementado para 42 unidades hoteleiras do grupo, distribuídas em cinco marcas com características distintas, através de um cronograma de migração de dezoito meses de duração. Os achados permitem concluir que as principais resistências existentes ao processo estão relacionadas com a resistência por falta de competência e por apego às instituições existentes. É preciso considerar que os elementos da resistência estão todos eles entrelaçados e todos devem ser analisados em planos de ação que visem à institucionalização completa no novo modelo do CSC. Os resultados desta pesquisa levantam insumos para considerar que a identificação das principais resistências em um processo de institucionalização, dentro do construto descrito por Burns e Scapens (2000), é bastante útil para direcionar ações e estratégias que visem à completa institucionalização do modelo. Nestes estudo, a análise dos elementos da resistência lança luz sobre as possíveis causas da resistência dos gestores operacionais pela falta de conhecimento principalmente com os temas essenciais relacionados à análise das informações contábeis e financeiras. Adicionalmente, levantam-se argumentos sobre as possíveis causas da resistência destes mesmos gestores por apego às instituições, especificamente nas marcas superiores, onde se demandam informações específicas e diferenciadas em função da complexidade maior destas unidades. Ambas as conclusões servem como um importante direcionador, tanto para a organização foco de estudo como para outras organizações que passem por processos de mudança similares ou que estejam procurando implementar um centro de serviços compartilhados, solução recente e em franca expansão no Brasil.
The following research brings a study on a large-scale organizational change in an international hotel chain. The change has as its focus the implementation of a Shared Service Center (SSC) that accomplishes the administrative, accounting and financial processes in a centralized way in more than forty hotel unities of the group. In order to implement changes of such magnitude, it is necessary to deal with internal resistances within the organization that appear during the process. In this sense, this research aims to study which are the main resistances involved in a change process, based on the resistance elements indicated by Burns and Scapens (2000). Influenced by the Old Institutional Economics (OIE), the present research has been developed to bring an intra-organizational focus to the change processes, and it intends to solve some criticism brought toward the first researches developed by the New Institutional Sociology (NIS). Those researches would describe the change processes as being linear and unavoidable, and, through such processes, the actors supposedly became voluntarily isomorphic to the institutions. Based on those ideas, this paper intends to analyze the following elements of resistance: (i) formal and overt due to competing interests; (ii) by lack of capability (knowledge and experience); and (iii) by attachment to the institutions set in the environment, identifying which are the most important resistances and how they would relate to the process of institutionalization considered by Burns and Scapens (2000) in the encoding, enacting, reproduction and institutionalization process. Thus, through descriptive research, using qualitative and quantitative techniques, interviews, surveys and through multivariate analysis such as Conglomerate Analysis, Correspondence Analysis (ANACOR), Homogeneity Analysis (HOMALS) and Categorical Principal Component Analysis (CAPTCA), the research aims to analyze and observe how operational managers (general managers and assistant managers of the hotel unities) and corporative managers (board members) assimilate and realize the change promoted by the implementation of a SSC. On its turn, the SSC, being a recent model on the organizations, was implemented in 42 hotel unities of the group, distributed in five brands with distinct characteristics, through a migration chronogram lasting 18 months. The findings led to the conclusion that the main resistances to the process are related to the resistance by lack of capability and by attachment to the existing institutions. It is necessary to consider that the elements of the resistance are interconnected, and they should be analyzed in action plans aiming the complete institutionalization within the new model of the SSC. The results of this research bring inputs to consider that the identification of the main resistances in an institutionalization process, as described by Burns and Scarpens (2000). Those inputs are very useful to lead actions and strategies, in order to guide the complete institutionalization of the model. In this specific case observed, the analysis of the elements of resistance illuminates the possible reasons for which there is, by the operational managers, resistance by lack of knowledge, resistance which is mainly connected to the essential subjects related to the analysis of accounting and financial information. Additionally, the research raises arguments on the possible causes of the resistance of such operational managers, caused by attachment to the institutions, specifically on the superior brands, in which there is a demand for specific and different information because of the complexity of those unities when compared to the economical brands. The conclusions work as an important guide, both to the organization focused in this study and to the ones that possibly may go through similar change processes or that may be trying to implement a center of shared services, a recent solution that is in expansion in Brazil.

Los estilos APA, Harvard, Vancouver, ISO, etc.

14

Chan-on, Ruus Linda y Magdalena Ohlsson. "Att arbeta tillsammans med ett Shared Service Center : En fallstudie om samverkan mellan Mercuri Urvals Shared Service Center och resterande företaget". Thesis, Linköpings universitet, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-150602.

Texto completo

Resumen

Bakgrund: Idag läggs ofta stor vikt vid att effektivisera organisationer för att de ska kunna ha en chans på den globalt växande marknaden. Designen av organisationens struktur kan ses som en viktig metod för effektivisering, däribland en struktur innehållandes ett Shared Service Center. Ett Shared Service Center ses som en typ av centralisering och innebär att företag samlar koncerngemensamma processer i en enhet. Vid implementering av en sådan enhet står företaget framför flertalet utmaningar däribland en förändring och utveckling av samverkan. Syfte: Studiens syfte är att beskriva och öka förståelsen av samverkan mellan ett Shared Service Center och organisationen som helhet utifrån medarbetarnas perspektiv. Metod: Ur ett hermeneutiskt perspektiv har vi genomfört en kvalitativ fallstudie. Vidare ligger semistrukturerade intervjuer och dokumentstudier till grund för det empiriska materialet. Slutsats: Flera faktorer, både positiva och negativa, kan ses ha en påverkan på samverkan i organisationer som har implementerat ett Shared Service Center. Nya arbetsprocesser har ställt högre krav på medarbetare där samverkan har hindrats av opersonlighet och brister i personkemi.
Background: To have a chance in the globally growing market, companies need to be maximally effective. The design of the organization’s structure can be seen as an important method to improve its effectiveness; one example of such is a structure that incorporates a Shared Service Center. A Shared Service Center can be viewed as a form of centralization and implies that the company collects group-wide processes into one unit. When implementing such a unit, the company faces several challenges including a change and development of its interactions, which in turn can affect the efficiency. Aim: The aim of this study is to describe and enhance the understanding of the interactions between a Shared Service Center and the organization as a whole from the perspective of the employees. Methodology: The study is a qualitative case study from a hermeneutical perspective. Furthermore, semi- structured interviews and document studies form the basis of the empirical material. Conclusion: Several factors, both positive and negative, can be seen as having an impact on the cooperation in organizations that have implemented a Shared Service Center. New ways of working have increased the demands on the employees where the cooperation have been distracted due to unpersonal relations and flaws in the personal chemistry.

Los estilos APA, Harvard, Vancouver, ISO, etc.

15

Andersson, Khan Kristian y Khan Kristoffer Andersson. "Shared Service Centers "Release the expertise" : En fallstudie inom banksektorn". Thesis, Örebro universitet, Handelshögskolan vid Örebro Universitet, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:oru:diva-42996.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

16

Štiller, Martin. "Návrh a budování center sdílených služeb v regionu CEE". Master's thesis, Vysoká škola ekonomická v Praze, 2012. http://www.nusl.cz/ntk/nusl-191882.

Texto completo

Resumen

Diploma thesis introduces general principles of design and build of Shared Service Centres. Shared Service Centre is described as a suitable platform for streamlining of internal supporting services. The thesis also introduces general principles of internal processes transformation into a shared service as well as procedure for selection of suitable location. Final assessment presents most convenient countries in the world for implementation of Shared Service Centres.

Los estilos APA, Harvard, Vancouver, ISO, etc.

17

Perez, Miguel Maria Cardoso. "Business development in Siemens global shared services delivery center Portugal". Master's thesis, NSBE - UNL, 2013. http://hdl.handle.net/10362/11641.

Texto completo

Resumen

A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics
The aim of this report is to assess the main possibilities of business development in Siemens Global Shared Services Delivery Center Portugal. The report exploits the growth alternatives of existing and new services to current clients. It is concluded that the center will need to take different initiatives to answer the diverse possibilities to move services to the center. It will need to evaluate the trade-off between effort and return, to demonstrate outstanding results and selling skills to convince potential clients, to start almost from scratch new business lines and to enrich the center with resources, capabilities and expertise to enable the execution of a new range of services. Even though there is still a long and winding road ahead, the center will maintain in the road to success.

Los estilos APA, Harvard, Vancouver, ISO, etc.

18

Erkers, Elin y Jenny Lundén. "Human Recources Shared Service Center ur ett användarperspektiv : En kvalitativ studie avseende första linjens chefers erfarenheter av HR-Direkt". Thesis, Högskolan Dalarna, Institutionen för kultur och samhälle, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:du-37507.

Texto completo

Resumen

Syftet med denna kandidatuppsats är att undersöka hur ett HR-Shared Service Center fungerar ur ett användarperspektiv inom offentlig sektor. Fokus ligger på att undersöka första linjens chefers erfarenheter av Region Dalarnas motsvarighet till ett Shared Service Center (SSC), benämnt HR-Direkt. Utifrån studiens teoretiska referensram är SSC en av tre funktioner i vad Ulrich (1995) kallar HR-transformation vilket ska bidra till att effektivisera HR-arbete. Övriga delar i HR-transformationen är expertenheter och Human Resources Business Partners (HRBP). HR-transformation är kärnan i ett centraliserat HR-arbete där fokus ligger på kostnadsreducering och därmed förenlig med offentlig sektors skattefinansierade verksamhet. Vi argumenterar för att HR-transformationen direkt och indirekt får en betydande roll för både personalarbetets och organisationens effektivitet. Resultatet visar att första linjens chefers erfarenheter och åsikter om Regionens SSC; HR-Direkt står i direkt korrelation med första linjens chefers relation med sin HRBP, de första linjens chefer vilka har en god relation till sin HRBP har även en bra upplevelse av funktionen HR-Direkt medan de första linjens chefer vilka har en sämre relation till sin HRBP är missnöjda med HR-Direkt. Vidare visar resultatet att en otydlig ansvarsfördelning mellan HRBP och HR-Direkt bidrar till ett missnöje av HR-funktionen som helhet bland första linjens chefer. Studien har genomförts utifrån en kvalitativ ansats där nio semistrukturerade intervjuer med första linjens chefer, HRBP samt HR-Chef från Region Dalarna har genomförts. Resultatet från intervjuerna jämförs sedan med tidigare forskning i flera analysdelar och därefter presenteras en avslutande diskussion och slutsats. Vi anser att den befintliga forskningen tenderar att fokusera på organisatoriska aspekter av nyttan med ett SSC, till exempel ekonomisk vinning genom ett effektiviserat arbete. Vår förhoppning är att kunna påvisa att mer forskning bör riktas mot användare av SSC inom HR-fältet samt att vår studie kan fylla en del av kunskapsgapet avseende användares erfarenheter av ett SSC.
The purpose of the study was to explore how a HR Shared Service Center operates from a user perspective within the public sector. The focus is to explore the experience of Line Managers using Region Dalarna´s equivalent to a HR Shared Service Center, called HR-Direkt. Based on the study´s theoretical frame of reference, SSC is one of three functions that will contribute to the streamlining HR activites as part of a HR transformation programme as outlined by Ulrich. Other parts of the HR transformation are units of expertise and Human Resources Business Partner. HR transformation is the core of centralized HR work where the focus is cost reduction and thus compatible with public sector tax-financed function. It can be argued that the HR transformation has a great significance for the efficiency of both personnel work and the organization both directly and indirectly. The results have shown that line managers experiences concerning the Regions HR-SSC are in direct correlation with the line managers relationship with Human Resources Business Partner. The respondents who have a good relationship with their HRBP also have a good experience of HR-Direkt while respondents who have less favourable relationship with their HRBP are dissatisfied with HR-Direkt. Furthermore, the results show that an unclear distribution of responsibilities between HRBP and HR-Direkt causes dissatisfaction with the whole HR function among Line Managers. The study was based on a qualitative approach where nine semi-structured interviews with line managers, HRBP and the HR manager from Region Dalarna were conducted. The results from the interviews were then compared with the previous research using several forms of analysis before a discussion and conclusion are presented. The believe is that existing research tends to focus on organizational aspects of the benefits of an SSC, such as financial gain through streamlined work. The aim of this paper is to be able to demonstrate that more research should be directed at users of SSC in the HR field and that this study can fill part of the knowledge gap regarding users’ experiences of an SSC.

Los estilos APA, Harvard, Vancouver, ISO, etc.

19

Simões, Ricardo Manuel Carreira de Avelar. "Challenges and success factors on the implementation of a shared services center". Master's thesis, Instituto Superior de Economia e Gestão, 2019. http://hdl.handle.net/10400.5/19827.

Texto completo

Resumen

Mestrado em Ciências Empresariais
Este estudo é focado na implementação de um CSP numa organização multinacional em Portugal, tendo por objectivo analisar aprofundadamente os desafios trazidos pela mudança de processo numa implementação deste tipo. Num nível mais profundo, como esses desafios afectaram a organização, como o CSP se tornou um caso de sucesso para a organização, apontando os factores por detrás desse sucesso, e discutindo como a equipa reagiu a todos os processos de mudança. Com o propósito de alcançar resultados válidos e detalhados, este trabalho baseia-se no estudo de caso dessa mesma empresa, onde diversos dados foram recolhidos durante os primeiros dois anos de implementação do centro, através de observação directa, participação activa, e através da realização de cinco entrevistas a membros da organização em vários departamentos. Através da análise de todos os dados recolhidos ao longo destes dois anos, as conclusões retiradas deste estudo são que as principais razões para estabelecer um CSP em Portugal não foram apenas redução de custos, mas também o elevado nível de educação, apesar de terem surgido alguns desafios durante o percurso, nomeadamente relacionados com idiomas e comunicação. Para além disso, existe concordância no facto de que os principais factores para o sucesso da implementação do CSP se prende com a elevada qualidade da formação, e com a elevada capacidade das pessoas se adaptarem à mudança.
This study focus on the implementation of a SSC for a Multinational organization in Portugal, aiming to deeply analyze the challenges brought by the changing process of such implementation. On a deeper level, how they affected the organization, how the SSC became a success case for the organization, by naming the factors behind such success, and by discussing how the team reacted to all the change processes. In order to achieve valid and detailed results, this work is based on a case study of that same company, where several data was collected during the first two years of the implementation of the center, through direct observation, active participation, and by conducting five interviews to members of the organization in several departments. By analyzing all the data collected along these two years, the conclusions drawn from this case study are that the main reasons for establishing a SSC in Portugal were not only cost reduction, but also the high level of education, even though there were a few challenges down the road, namely addressed with language and communication. In addition, it was agreed that the main factors for the success of the SSC implementation is related to the high quality training, and people being able to adapt and embrace change.
info:eu-repo/semantics/publishedVersion

Los estilos APA, Harvard, Vancouver, ISO, etc.

20

Sivertsson, Jakob. "Shared Service Center : En fallstudie i arbetsfördelningen mellan redovisare och controllers". Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35417.

Texto completo

Resumen

Bakgrund: En åtgärd för att effektivisera stödfunktioner i organisationer är att etablera och använda sig av så kallade SSC. Det innebär att spridda stödfunktionerna flyttas till ett separat och ansvarigt bolag inom koncernen. Där redovisarna arbetar på SSC medan controllers arbetar ute i organisationen. Det är vanligt förekommande att arbetsfördelningen aldrig når fullt ut mellan redovisarna och controllers, vilket har påvisats på det studerade företaget. Syfte: Det övergripande syftet för studien är att öka kunskapen om hur arbetsförhållandet kan organiseras mellan redovisare och controllers när yrkesrollerna utvecklas och förändras i en global organisation. Metod: Studien innefattar en fallstudie av en globalorganisation inom detaljhandel. Datainsamling för studien har skett genom semi-strukturerade intervjuer och företagsdokumentation. Slutsatser: I studien har det påvisats att bolagsansvarig (redovisaren) har en specialistoch konsulteranderoll, som hanterar redovisning och utför viss transaktionshantering. Business navigators (controllers) har en affärsparterroll och ”navigerar” verksamheter. En rad problemområden samt åtgärder för arbetsfördelningen har identifierats och är presenterade i tabell 14. En ny konceptuell modell, figur 12 presenteras i slutsatsen.

Los estilos APA, Harvard, Vancouver, ISO, etc.

21

Johansson, Martin y Mattias Nyd. "Vikten av prestationsmätning : En utvärderingsstudie av P2P-processen på IKEA AB, Finance Services". Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45032.

Texto completo

Resumen

Bakgrund: Prestationsmätning syftar till att implementera ett företags strategi. För att lyckas med det krävs tillgång till relevant information för att ta rätt beslut. Nya alternativa organisationsformer som shared service centres har lett till en ökad efterfrågan på ny anpassad ekonomistyrning. En förfrågan om att utvärdera P2P-processens prestationsmätningssystem på IKEA AB, Finance Services ledde till utvärderingsstudien. Syfte: Syftet med utvärderingsstudien är att utveckla en modell med dimensioner, för att analysera prestationsmätningssystem på shared service centres. Analysmodellen kommer appliceras på P2P-processen inom IKEA AB, Finance Services. Om brister identifieras finns avsikten att föreslå hur de bör åtgärdas. Metod: Undersökningsdesignen för studien är en utvärderingsstudie. Empiriskt material har hämtats in genom semistrukturerade intervjuer. Slutsats: Avsaknaden av mål leder till otydlighet gentemot intressenter. Samtidigt görs en generalisering där samtliga mått benämns som KPIs för att förenkla styrningen. Det påverkar verksamheten eftersom det saknas riktlinjer för hur prestationer bedöms och om de ligger på en rimlig nivå. En tydligare uppdelning av prestationsmåtten skulle leda till en bättre styrning av verksamheten och lägga mer fokus på att nå övergripande mål.
Background: The purpose of a performance measurement system is to implement a business strategy. In order to successfully implement this will the resources of relevant information be required. New options of organization structures creates an increasing demand of suitable financial control systems. A request to evaluate the performance measurement system on the P2P-process on IKEA AB, Finance Services made this evaluation study possible. Purpose: The purpose with this evaluation study is to develop a model with dimensions, used for an analysis of performance measurement systems on shared service centres. The model will be used to evaluate the P2P-process on IKEA AB, Finance Services. If deficits are detected we intend to suggest solutions for these problems. Method: The method used in this study is an evaluation study. The empirical data was gathered through semi-structured interviews. Conclusion: The absence of concrete goals creates vagueness to stakeholders. In addition, all the performance measures is named KPIs to make the financial control easier for employees. This affects the business because it lacks to provide guidance regarding how to assess performances and whether the performances seems to be at reasonable levels. A transparent distinction between the performance measures would create a better operations management and focus more on achieving strategic goals.

Los estilos APA, Harvard, Vancouver, ISO, etc.

22

Sterzenbach, Sven. "Shared service Center-Controlling theoretische Ausgestaltung und empirische Befunde in deutschen Unternehmen". Frankfurt, M. Berlin Bern Bruxelles New York, NY Oxford Wien Lang, 2008. http://d-nb.info/1001702794/04.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

23

Marcon, Roni. "O centro de serviços compartilhados na instituição financeira digital : uma análise das fintechs e do impacto nas atuais estruturas de backoffice". Universidade do Vale do Rio dos Sinos, 2018. http://www.repositorio.jesuita.org.br/handle/UNISINOS/7084.

Texto completo

Resumen

Submitted by JOSIANE SANTOS DE OLIVEIRA (josianeso) on 2018-06-07T16:23:14Z No. of bitstreams: 1 Roni Marcon_.pdf: 4367459 bytes, checksum: 28d85fd6318c2e6408df0b6a4e9d6aa8 (MD5)
Made available in DSpace on 2018-06-07T16:23:14Z (GMT). No. of bitstreams: 1 Roni Marcon_.pdf: 4367459 bytes, checksum: 28d85fd6318c2e6408df0b6a4e9d6aa8 (MD5) Previous issue date: 2018-04-20
Nenhuma
Este trabalho tem como objetivo entender as principais tendências e qual o novo papel das estruturas operacionais (backoffice) das instituições financeiras com a chegada das fintechs. De natureza qualitativa, a pesquisa aqui apresentada é exploratória quanto aos fins, tratando-se de pesquisa bibliográfica quanto aos meios de investigação. A técnica adotada para análise dos dados foi a de análise de conteúdo dos materiais pesquisados e ao final a pesquisa foi complementada com painel de experts visando dar maior acurácia aos resultados alcançados. Uma das principais constatações da busca por tendências para o setor é a de que bancos e cooperativas de crédito precisam transformar a si mesmos por suas próprias ações e inovações antes que sejam forçadamente afetados pelas inovações dos outros. Os resultados da pesquisa demonstram as principais diferenças entre fintechs e instituições financeiras tradicionais, com destaque para custo por transação, desintermediação e estruturas de backoffice. São abordados os riscos que as fintechs representam para bancos e cooperativas de crédito com destaque para a necessidade de estabelecimento de parcerias como melhor caminho para ambos. Tanto a análise de literatura, quanto às opiniões dos experts apontam para a continuidade das estruturas de Centros de Serviços Compartilhados, porém com profundas transformações. Para suportar estas transformações a cultura das empresas, de seus colaboradores e gestores precisa mudar, para isso são exigidas novas competências alinhadas a transformação digital em curso. As principais contribuições desse trabalho são a entrega para o meio acadêmico de estudo que relaciona fintechs com CSC e suas tendências, enquanto para o meio profissional o trabalho entrega importantes tendências a serem observadas na condução das empresas e áreas. São aspectos ligados às competências individuais e de gestão, adoção de novas tecnologias e a clareza de saber quais são os serviços que tendem a deixar de existir ou mudar com maior profundidade.
This paper aims to understand the main trends and the new role of financial institutions backoffice with the arrival of fintechs. Of qualitative nature, the research presented here is exploratory in terms of the ends, being a bibliographical research as to the means of investigation. The technique used to analyze the data was to analyze the content of the researched materials and at the end the research was complemented with a panel of experts aiming to give greater accuracy to the results achieved. One of the key findings of the industry trend is that banks and credit unions need to transform themselves by their own actions and innovations before they are forcibly affected by the innovations of others. The results of the research demonstrate the main differences between Fintech and traditional financial institutions, especially cost per transaction, disintermediation and backoffice. Are highlighted the risks that fintechs represent for banks and credit unions, highlighting the need to establish partnerships as the best way for both. Both the literature review and the experts' opinions point to the continuity of CSC structures, but with profound transformations. To support these transformations the culture of companies, their employees and managers needs to change, for these new skills are required aligned to the ongoing digital transformation. The main contributions of this work are the delivery to the academic environment of study that relates fintechs with CSC and its tendencies, while for the professional medium the work delivers important tendencies to be observed in the conduction of the companies and areas. These are aspects related to individual and management skills, the adoption of new technologies and the clarity of knowing which services tend to cease to exist or change in greater depth.

Los estilos APA, Harvard, Vancouver, ISO, etc.

24

Pucholt, Vladimír. "Popis a postup založení ICT SSC". Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-162836.

Texto completo

Resumen

Diploma thesis deals with the topic of shared service center. Aim of this thesis is to charac-terize ICT SSC and propose a formalized procedure for the establishment of ICT SSC in the Czech Republic. To achieve its objective, the thesis is divided into two pats. The first part presents a theoretical framework of shared service centers. Newly acquired knowledge is used in the second part. The second part presents a formalized procedure establishing ICT shared service centers and case study. Case study is based on real project, which was implemented by an international retail group. The author's contribution to this work lies in comprehensive description of the problem and the integration of theory and practice.

Los estilos APA, Harvard, Vancouver, ISO, etc.

25

Eurenius, Hallgren Albin. "Koncern som tillväxtinkubator för småföretag : – En fallstudie i ett shared service centers möjligheter attstödja entreprenöriella småföretag". Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-33638.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

26

Carlsson, Emma y Ann Schurmann. "Management control in Shared Service Centers : How to influence people in the striving towards organizational goals". Thesis, Linköping University, Department of Management and Economics, 2004. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-2138.

Texto completo

Resumen

Background: A constant market pressure on companies to increase their competitiveness has compelled managers to explore business models outside of the traditional ones. The Shared Service Center (SSC) forms part of these untried models, and can be seen as a hybrid. When it comes to its management control, the research is scarce, and hence, there are no obvious paths to follow when it comes to the designing and use of management control systems in such organizations.

Purpose: The purpose of this thesis is to describe the design of the management control system in a SSC, and further to analyze the underlying reasons for its outlining.

Demarcation: The study is limited to the investigation of the SSCs of Electrolux, SKF and Volvo. Moreover, the problem is highlighted from the perspective of the SSC management.

Realization: In the form of a case study, the thesis was realized through the undertaking of four interviews with individuals in the SSCs’ respective management or its close surrounding.

Results: Sprung out of the process orientation, SSCs in their management control primarily focus on customers, process improvement and people. In their striving to obtain cost reduction and service quality, several control tools are used, the choice of which depends on variables such as organizational structure, external environment, technology and strategy.

Los estilos APA, Harvard, Vancouver, ISO, etc.

27

Sterzenbach, Sven [Verfasser]. "Shared Service Center-Controlling : Theoretische Ausgestaltung und empirische Befunde in deutschen Unternehmen / Sven Sterzenbach". Frankfurt : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2012. http://d-nb.info/1042583609/34.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

28

Janasová, Barbora. "Využití center sdílených služeb v účetnictví". Doctoral thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-202334.

Texto completo

Resumen

This dissertation thesis examines key aspects of a shared service center concept within an accounting area. Based on the theoretical framework, it provides a comprehensive assesement of various aspects of decision making process (why, what, how, where and the outcome) and establishes hypotheses related to types of accounting services suitable for provision by service centers, locations, ownership and financial outcome. Empirical study was conducted and statistical methods had been applied to test those hypotheses. Thesis aims to provide a guidenace for managers of companies who consider to start using shared service centers or who already use them and would like to further improve this model in accounting areas.

Los estilos APA, Harvard, Vancouver, ISO, etc.

29

Richter, Philipp Clemens [Verfasser]. "The Emergence of Shared Service Centers in Multidivisional Corporations : Theoretical considerations and empirical evidence / Philipp Clemens Richter". Berlin : ESCP Europe Wirtschaftshochschule Berlin, 2018. http://d-nb.info/1170611435/34.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

30

Quintana, Tatiana Rodrigues. "Mensuração da produtividade a partir da qualidade percebida em serviços de centros de serviços compartilhados". reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2017. http://hdl.handle.net/10183/174437.

Texto completo

Resumen

O conceito de produtividade é um termo utilizado em grande escala no setor industrial, porém, no setor de serviços a produtividade ainda é vista de forma um tanto nebulosa pela sua intangibilidade e heterogeneidade inerente a sua natureza. Com a dificuldade encontrada para a mensuração mais adequada da produtividade, tendo em vista a influência do cliente no processo de serviços, surgiu a necessidade do presente estudo. Inicialmente, se realizou uma vasta procura na literatura nacional e internacional sobre o tema produtividade e qualidade no setor de serviços, sendo encontrados poucos autores que indicavam métodos de mensuração da produtividade neste setor, bem como autores que utilizassem a qualidade percebida pelo cliente como fator importante nesta mensuração. Os estudos encontrados se atêm a literatura ou tratam a qualidade e produtividade de forma separada. Essa lacuna no contexto de Centro de Serviços Compartilhados (CSC) é ainda maior, não sendo encontrados estudos com metodologias que incorporassem a qualidade e a produtividade, assunto relevante visto que estes centros são cada vez mais utilizados pelas empresas para o fornecimento de serviços de apoio Após a revisão teórica sobre o tema partiu-se para a proposição de um método de mensuração da produtividade e qualidade percebida em CSC, que considera a análise e separação do processo de serviços em atividades de front office e back office, para a melhor definição de métricas de desempenho dos serviços. O método faz uso de ferramentas como SSA (Service System Architecture) e service Blueprinting para mapeamento do processo e de instrumentos de avaliação da qualidade percebida para a avaliação da percepção do cliente ajuste das métricas de produtividade. Para teste do modelo, o mesmo foi aplicado em duas empresas do setor de serviços. Ambas as empresas escolhidas para o estudo possuíam métodos de mensuração de produtividade distintos, porém possui em comum um setor de CSC, que presta serviços financeiros para ambas as empresas. Para comparação foi realizado este estudo em uma célula de serviços comum às empresas: célula de serviços logísticos. Os resultados da aplicação foram comparados identificando diferenças e similaridades nos casos analisados.
The concept of productivity is a term used on a large scale in the industrial sector, but in the service sector productivity is still somewhat blurred by its intangibility and heterogeneity inherent in its nature. With the difficulty found for the most adequate measurement of productivity, considering the influence of the customer in the service process, the need arose for the present study. Initially, a great demand was made in the national and international literature on the topic of productivity and quality in the service sector, with few authors indicating methods of measuring productivity in this sector, as well as authors who used the quality perceived by the customer as an important factor in this measurement. The studies found stick to the literature or treat quality and productivity separately. This gap in the context of Shared Services Center (SSC) is even greater, and studies with methodologies that incorporate quality and productivity are not found, a relevant issue since these centers are increasingly used by companies to provide support services After the theoretical review on the subject, we started with the proposal of a method of measuring productivity and quality perceived in SSC, which considers the analysis and separation of the service process in front office and back office activities, in order to better define performance metrics. The method makes use of tools such as Service System Architecture (SSA) and service blueprinting for process mapping and perceived quality assessment tools for the evaluation of customer perception adjustment of productivity metrics. To test the model, the same was applied to two companies in the service sector. Both companies chosen for the study had different methods of measurement of productivity, but they have in common a SSC sector, which provides financial services for both companies. For comparison, this study was carried out in a service cell common to companies: cell of logistics services. The results of the application were compared identifying differences and similarities in the cases analyzed.

Los estilos APA, Harvard, Vancouver, ISO, etc.

31

Iveroth, Einar. "Leading IT-Enabled Change Inside Ericsson : A Transformation Into a Global Network of Shared Service Centres". Doctoral thesis, Uppsala : Department of Business Studies, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-119624.

Texto completo

Resumen

Diss. (sammanfattning) Uppsala : Uppsala universitet, 2010.
The provided document is only the summary and introductory chapter of the thesis (i.e. excluding the five papers). If you want more information about the thesis as a whole please contact the author einar.iveroth@fek.uu.se. Härtill 5 uppsatser.

Los estilos APA, Harvard, Vancouver, ISO, etc.

32

Hägglund, Maria. "Sharing is Caring : Integrating Health Information Systems to Support Patient-Centred Shared Homecare". Doctoral thesis, Uppsala universitet, Institutionen för medicinska vetenskaper, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-9527.

Texto completo

Resumen

In the light of an ageing society with shrinking economic resources, deinstitutionalization of elderly care is a general trend. As a result, homecare is increasing, and increasingly shared between different health and social care organizations. To provide a holistic overview about the patient care process, i.e. to be patient-centred, shared homecare needs to be integrated. This requires improved support for information sharing and cooperation between different actors, such as care professionals, patients and their relatives. The research objectives of this thesis are therefore to study information and communication needs for patient-centered shared homecare, to explore how integrated information and communication technology (ICT) can support information sharing, and to analyze how current standards for continuity of care and semantic interoperability meet requirements of patient-centered shared homecare. An action research approach, characterized by an iterative cycle, an emphasis on change and close collaboration with practitioners, patients and their relatives, was used. Studying one specific homecare setting closely, intersection points between involved actors and specific needs for information sharing were identified and described as shared information objects. An integration architecture making shared information objects available through integration of existing systems was designed and implemented. Mobile virtual health record (VHR) applications thereby enable a seamless flow of information between involved actors. These applications were tested and validated in the OLD@HOME-project. Moreover, the underlying information model for a shared care plan was mapped against current standards. Some important discrepancies were identified between these results and current standards for continuity of care, stressing the importance of evaluating standardized models against requirements of evolving healthcare contexts. In conclusion, this thesis gives important insights into the needs and requirements of shared homecare, enabling a shift towards patient-centered homecare through mobile access to aggregated information from current feeder systems and documentation at the point of need.

Los estilos APA, Harvard, Vancouver, ISO, etc.

33

Hellström, Amanda y Frida Wiklund. "Det omorganiserade personalarbetet : Linjechefernas uppfattning av en centraliserad HR-funktion". Thesis, Högskolan Dalarna, Personal och arbetsliv, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:du-30327.

Texto completo

Resumen

Syftet med denna studie var att undersöka samt analysera hur linjechefer uppfattar en centraliserad HR-funktion, då tidigare forskning påvisar att en HR-transformation kan innebära utmaningar. Det har tidigare konstaterats att samspelet mellan linjechefer och HR-funktionen påverkas av omorganiseringen och aktörerna måste inta nya roller samt förvärva nya kunskaper. Tidigare forskning belyser även att det som förefaller effektivt på en övergripande nivå inte alltid upplevs som effektivt för linjecheferna och därmed behöver linjechefernas åsikter beaktas. Studien bidrar till att synliggöra utvecklingsmöjligheter och förhoppningen har varit att HR-center inom en offentlig organisation ska kunna använda resultatet för att generera ett ändamålsenligt stöd. Studien har genomförts inom Falu kommun som nyligen har genomgått en HR-transformation. För att uppnå syftet har en kvalitativ fallstudie med åtta semistrukturerade intervjuer genomförts. Resultatet från intervjuerna har sedan analyserats utifrån tidigare forskning inom ämnet för att kunna förstå vad empirin säger i förhållande till teori. Resultatet visar på att en centraliserad HR-funktion skapar en större styrka till organisationen, genom att HR-specialisterna kan utbyta kunskaper med varandra. HR-transformationen medför dock nya tillvägagångssätt för att hantera personalfrågor och linjecheferna saknar den personliga kontakten. Den nya shared service-organisationen som innebär att linecheferna ska kunna söka ett mer specialiserat stöd hos olika HR-funktioner, leder till att linjecheferna har många olika HR-handläggare i olika ärenden. Respondenterna är överens om att detta är en av baksidorna med HR-transformationen och efterfrågar kontakt med en specifik HR-medarbetare. Linjechefernas anställningstid har betydelse för hur omorganiseringen uppfattas. De linjechefer som varit med under HR-transformationen saknar i större utsträckning en HR-medarbetare på plats. För att HR-funktionen ska få en förståelse för linjechefernas arbete behöver de vara mer närvarande ute i organisationen. Till skillnad från tidigare forskning förefaller det dock finnas en tydlig arbetsfördelning och linjecheferna ser personalansvaret som positivt. Sammanfattningsvis uppfattar linjecheferna den centraliserade HR-funktionen som positiv, HR-medarbetarna är kunniga och stöttande i alla personalärenden. Det finns dock utvecklingsmöjligheter att ta i beaktande för att HR-transformationen ska skapa värde och effektivitet för såväl linjechefer som för HR-funktionen.
The purpose of this study was to investigate and analyze how line managers perceive a centralized HR function, as previous research shows that an HR transformation can pose challenges. It has previously been found that the interaction between line managers and the HR function is influenced by the reorganization and the operators must take on new roles and acquire new knowledge. Earlier research also highlights that what seems to be effective at an overall level is not always perceived as effective for the line managers and thus the line managers' views need to be considered. The study contributes to highlighting development opportunities and the hope has been that HR centers within a public organization should be able to use the results to generate appropriate support. The study has been carried out within Falu commune which has recently undergone an HR transformation. To achieve the purpose, a qualitative case study with eight semi-structured interviews has been conducted. The results of the interviews have then been analyzed based on previous research in the subject in order to understand what the empiricism says in relation to theory. The result shows that a centralized HR function creates a greater strength for the organization, because the HR specialists can exchange knowledge with each other. The HR transformation, however, entails new approaches to managing personnel issues and the line managers lack the personal contact. The personal contact does not necessarily mean that there is an HR employee out in the administrations. The new shared service organization, which means that the line managers should be able to apply for a more specialized support from different HR functions, leads to the line managers having many different HR managers in different cases. The respondents agree that this is one of the back sides to the HR transformation and asks for contact with a specific HR employee. The line managers' employment period is important for how the reorganization is perceived. The line managers who participated in the HR transformation lack a HR employee on site to a greater extent. For the HR function to gain an understanding of the work of the line managers, they need to be more present in the organization. However, unlike previous research, it seems that there is a clear division of labor and the line managers see personnel responsibility as positive. To sum up, the line managers perceive the centralized HR function as positive, the HR employees are knowledgeable and supportive in all staff matters. However, there are development opportunities to consider in order for the HR transformation to create value and efficiency for both line managers and for the HR function.

Los estilos APA, Harvard, Vancouver, ISO, etc.

34

Johnsson, Sofia y Anna Wigling. "Shared Service Center ur ett revisionsperspektiv : Förekomsten av problem vid revision av företag inom en koncern med ett SSC". Thesis, Linköpings universitet, Företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-81912.

Texto completo

Resumen

Bakgrund: Shared services är en strategi som innebär att en existerande verksamhetsfunktion, som tidigare varit spridd på flera olika platser, koncentreras till en enda enhet (center) inom en koncern. Det har blivit allt vanligare att koncerner väljer att upprätta ett SSC, avseende ekonomifunktionen, då det är ett sätt att effektivisera koncernens redovisningsprocesser. Till följd av denna utveckling har vissa revisorer påtalat problem kopplade till revisionen av företag inom en koncern som har ett SSC. Problem som kan uppkomma vid gränsöverskridande revisionsarbete är exempelvis bristande förståelse för lokala redovisningsregler och skatter samt språkskillnader som kan försvåra revisorns kontroll. Även problem rörande arbetsfördelning och arbetsinsatser kan behöva lösas. Trots att revisorer har påpekat denna typ av problem verkar det ha utförts få studier kring kopplingen mellan SSC och revision. Denna brist inom området gör det intressant att studera hur förekomsten av ett SSC påverkar revisionen. Syfte: Syftet med denna studie är att utreda om en koncerns SSC leder till några problem kopplade till revisionen av koncernens företag. Syftet behandlas både utifrån ett företags- och ett revisorsperspektiv. Metod: Denna studie är en tvärsnittsstudie mellan två grupper: företag inom koncerner med etablerade SSC:s samt personer som arbetar med revision av företag inom en koncern med ett SSC. Tre företagsrespondenter och fyra respondenter från revisionsbyråer har medverkat i studien genom intervjuer och skriftliga frågeformulär. Slutsats: Efter avslutad studie kan vi konstatera att ett SSC medför vissa problem kopplade till revisionen. Vi har kunnat urskilja flera typer av svårigheter, men framförallt har två övergripande problemområden framträtt: kommunikation samt arbets- och ansvarsfördelning. Dessa problemområden är starkt kopplade till varandra, då en god arbets- och ansvarsfördelning bygger på en god kommunikation. Kommunikationsproblem förekommer både revisorer emellan samt mellan revisorer och det granskade företaget. Då den ekonomiska informationen för en koncerns olika bolag finns samlad i ett SSC blir SSC:t ytterligare en part i revisionen att ta i beaktande för alla medverkande revisorer, såväl i moderbolaget som i dotterbolagen.

Los estilos APA, Harvard, Vancouver, ISO, etc.

35

Fraga, Raquel Candia Duarte. "Um estudo sobre a adoção e a implementação de um centro de serviços compartilhados à luz da nova sociologia institucional". Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/12/12136/tde-21092016-163711/.

Texto completo

Resumen

O presente estudo visa a identificar os fatores institucionais que influenciaram a adoção de um Centro de Serviços Compartilhados em uma unidade organizacional de uma empresa brasileira pertencente ao setor de tabaco, tendendo a inibir, favorecer ou condicionar sua implementação. Tendo como elementos metodológicos predominantes a abordagem descritiva, qualitativa e o estudo de caso, a presente pesquisa busca embasamento teórico nas concepções da Nova Sociologia Institucional e na literatura disponível sobre serviços compartilhados a fim de averiguar os tipos de motivações predominantes para a adoção do CSC, sejam elas relacionadas à procura por eficiência ou legitimidade. Este trabalho também objetiva identificar os tipos de pressões institucionais presentes e predominantes na ocasião da adoção do CSC, verificar a presença ou não de decoupling e investigar se esses fatores inibem, favorecem ou, de alguma forma, condicionam a implementação do CSC. Os resultados demonstram que a busca por legitimidade é a motivação predominante na primeira fase de transição ao CSC, sendo que, na segunda fase, destaca-se a exigência de eficiência. Predominam as pressões institucionais miméticas na ocasião da adoção e as pressões coercitivas são interpretadas de forma positiva pelos gestores e colaboradores; não há decoupling; e, por fim, os achados demonstram que tais fatores favorecem a implementação do CSC.
This study aims to identify the institutional factors influencing the adoption of a Shared Services Center in an organizational unit of a Brazilian company belonging to the tobacco industry, which tended to inhibit, promote or constrain its implementation. With the methodological elements prevailing the descriptive and qualitative approach and the case study, this research seeks theoretical foundation in the concepts of the New Institutional Sociology and in the available literature on shared services in order to investigate the predominant types of motivations for the adoption of the SSC, whether related to the search for efficiency or legitimacy. This study also intends to identify the types of prevailing institutional pressures at the time of adoption of the SSC, verify the presence or absence of decoupling and investigate whether these factors inhibit, promote or somehow condition the implementation of SSC. The results demonstrate that the search for legitimacy is the predominant reason in the first stage of transition to the shared services model, while in the second one, it stands out the requirement of efficiency. Mimetic institutional pressures are prevalent at the time of adoption and coercive pressures are interpreted positively by managers and employees; there is not decoupling; and finally, the findings demonstrate that such factors favor the implementation of the SSC.

Los estilos APA, Harvard, Vancouver, ISO, etc.

36

Mathieu, Daniel. "Mise à l'épreuve de l'alignement des usages du Système d'Information : le cas de sociétés ayant confié leur Système d’Information à un Centre de Services Partagés". Thesis, Paris, CNAM, 2013. http://www.theses.fr/2014CNAM0901.

Texto completo

Resumen

Notre travail de recherche a comme but d’améliorer la compréhension que nous avons sur les centres de services partagés (CSP), un mode d’organisation qui est en vogue ces dernières années. Plus spécifiquement, l’objet de notre travail est d’explorer la singularité qui existe entre ce mode organisationnel spécifique qu’est le centre de service partagés appliqué au système d’information (SI) et à l’alignement stratégique de celui-ci avec l’entreprise. Le thème de ce travail est donc de tester l’impact d’un CSP qui a en charge la SI dans l’alignement des usages (après la phase de gestion du changement et donc de bascule). En d’autres mots, nous testons le lien entre le fait de confier une partie de son SI à un CSP et la variation de l’alignement des usages du SI. Nous avons envisagé d’étudier notre problématique sous un aspect de la variation de l’alignement du SI et de la « satisfaction » des parties prenantes. Nous nous sommes focalisé sur la phase post-basculement (Alignement des Usages). Cette démarche inclut les termes « dynamique » et « usage » et prend en compte les dimensions temporelle et relationnelle. Nos travaux s’inscrivent dans un domaine de recherches émergent, ce qui leur confère un caractère exploratoire. Nous avons construit notre stratégie et notre objet de recherche de manière progressive. Comme préalable indispensable, il nous a paru fondamental de réaliser une exploration théorique des thèmes associés à notre recherche afin de constituer à la fois le fondement et la justification de la démarche proposée. Les connaissances que nous avons acquises nous ont conduit à élaborer des propositions conceptuelles (6 hypothèses) dans une perspective constructiviste. Celles-ci ont été construites lors de tests préalables puis ont fait l’objet de mises à l’épreuve auprès d’une sélection d’entreprises européennes utilisant un ou plusieurs CSP. Il nous a semblé plus riche de disposer de données issues de la complémentarité de deux approches qualitatives. Notre investigation s’est donc déroulée de façon duale. Nous avons d’une part étudié en détail une entreprise en particulier et, d’autre part, nous avons réalisé une étude pluri-organisationnelle composée de 5 études de cas menées à partir de 9 entretiens semi-directifs.La diversité des résultats obtenus tend à démontrer la singularité de notre travail de recherche. Deux propositions sont à mettre en évidence. La première est que l’alignement des usages à long terme est renforcé par l’utilisation d’une organisation insérant en son sein des CSP (hypothèse 1) et la deuxième est liée au fait que les parties prenantes externes peuvent être plus facilement manœuvrables par les entreprises clientes qui utilisent un CSP (hypothèse 3). Plus globalement, nous constatons deux autres contributions intéressantes de nos travaux. La première est liée à la plus grande stabilité dans le cadre de changements profonds des organisations qui font par exemple l’expérience d’une fusion ou d’une acquisition (hypothèses deux et six). Notre recherche académique arrive dès lors à la conclusion que le CSP est un facteur habilitant la stabilité de l’entreprise qui l’utilise. La seconde contribution est essentielle, elle couvre les problématiques d’interface entre le CSP et les autres acteurs, principalement les autres parties prenantes internes. Les liens entre les différentes parties sont fondamentaux pour obtenir et maintenir un bon alignement
The aim of our research is to improve the understanding that we have towards the Shared Service Centers (SSC), a way of organization which has been the trend in the last years. To be more specific, the aim of our work is to explore the existing singularity between this specific organizational method, which is the SSC applied to the Information System (IS) and the strategic alignment with the enterprise. The objective of this paper is therefore to test the impact of the IS alignment in a company which uses the SSC. We have considered to study our question under the aspect of the variation of the IS alignment and the stakeholder’s “satisfaction”. We focalized on the postoperative handover (alignment of usages). This approach includes the “dynamic” and “usage” terms and takes into account the temporary and relational dimensions. Our work is inserted in a new research field that provides them with an explorative characteristic. We have built our strategy and our research study in a progressive way. Beforehand, it has seemed to us crucial to undergo a theoretic exploration of the subjects related to our research, in order to build simultaneously the basis and the purpose of the mentioned approach. The knowledge we have acquired has led us to elaborate conceptual proposals (6 hypotheses) from a constructivist perspective. These proposals were built during initial exploration tests and afterwards they were tested in European companies using one or more SSC. It seemed to us more logical to adopt the complementarity of a dual qualitative approach. On one hand, we studied in detail one company and, on the other hand, we have realized a poly organizational study, composed by 5 case studies, which were based on 9 semi-directive interviews.The variety of the results obtained tends to demonstrate the singularity of our research. Two proposals must be highlighted. The first one is that the strategic alignment in the long term is reinforced by the use of a SSC (hypothesis 1) and the second one is linked to the fact that the external stakeholders can be easily managed by the clients’ enterprises which use a SSC (hypothesis 3). More generally, we have verified two other interesting contributions during our research. The first one is linked to a larger stability in the case of deep changes as, for example, a merger or a takeover (hypothesis 2 and 6). Our academic research has reached the conclusion that the SSC is a factor which offers stability to the company that uses it. The second contribution is fundamental, that is, it covers the importance of the interfaces between the SSC and the other internal parties involved. The connections between the different groups are essential in order to obtain and to maintain a good alignment

Los estilos APA, Harvard, Vancouver, ISO, etc.

37

Svoboda, Tomáš. "Personální marketing v centrech sdílených služeb". Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-206851.

Texto completo

Resumen

This diploma thesis deals with the topic of personal marketing in the area of shared services centres, mainly by its external part focusing on acquisition of university students and graduates. The main aim of the thesis is to propose improvements for personal marketing strategy of one concrete company. For this purpose, the key notions from the field of personal marketing as employer branding and employer reputation are defined as well as the terms from the area of shared services centres. After the definition of SSC, the sector of shared company services is going to be described to give reasons for the need for them to set up an effective personal marketing strategy aimed on university students and graduates. In practical part the assessment of the current approach to the personal marketing of the chosen company is to be made by analysing individual elements of its personal marketing strategy and comparing it to its competition. Then by using that and the results of the survey made amongst the target groups, the recommendation to improve current HR marketing strategy of the chosen company will be concluded.

Los estilos APA, Harvard, Vancouver, ISO, etc.

38

Corrêa, Rodrigo Machado. "Serviços compartilhados: um estudo sobre sua adoção por municípios da região sul do Brasil". Universidade do Vale do Rio dos Sinos, 2011. http://www.repositorio.jesuita.org.br/handle/UNISINOS/3849.

Texto completo

Resumen

Submitted by William Justo Figueiro (williamjf) on 2015-06-13T14:06:22Z No. of bitstreams: 1 14.pdf: 1141943 bytes, checksum: 20860ee048dda9f851de4edff4e63792 (MD5)
Made available in DSpace on 2015-06-13T14:06:22Z (GMT). No. of bitstreams: 1 14.pdf: 1141943 bytes, checksum: 20860ee048dda9f851de4edff4e63792 (MD5) Previous issue date: 2011-08-29
Nenhuma
Esta dissertação tem como objetivo diagnosticar o uso, por parte da Administração Pública Municipal, de uma estratégia operacional de gestão organizacional baseada na concentração e compartilhamento de serviços. Para os fins desse estudo, entende-se o compartilhamento de serviços como uma estratégia de redução de custos, conforme preceitua os novos direcionamentos internacionais da gestão pública via adoção da estrutura da New Públic Management – NPM. Para tanto, foi realizada uma survey contemplando os 102 municípios mais populosos da região sul do Brasil, utilizando-se do questionário como instrumento de coleta de dados, respondido por gestores dos municípios pesquisados. Ainda quanto à classificação da pesquisa, tem-se como aplicada, exploratório-descritiva, com abordagens qualitativas e quantitativas. Quanto aos procedimentos de análise dos dados, as respostas foram analisadas com a utilização da estatística descritiva. Assim, os dados foram analisados em uma perspectiva quantitativa, com vistas ao estabelecimento de um Ranking Médio (RM) considerando, para tanto, uma escala tipo Likert de cinco pontos. Identificou-se a forte utilização dos consórcios públicos como uma forma de compartilhamento intermunicipal de atividades, entendidos esses consórcios como uma forma externa de utilização da filosofia dos Centros de Serviços Compartilhados. Destaca-se que os gestores manifestaram concordância ao fato de que o consorciamento pode ser uma eficaz ferramenta na otimização do uso dos recursos públicos. Nesse sentido, salienta-se que foram identificados 58 consórcios públicos intermunicipais no âmbito da amostra pesquisada. Apesar da não utilização da ferramenta dos Centros de Serviços Compartilhados no formato original, o compartilhamento de atividades concentra-se em 58 municípios, por meio de consórcios públicos legalmente instituídos, sendo 32 (55,2%) deles concentrados na área da saúde, com o Estado do Rio Grande do Sul apresentando maior recorrência dessa espécie de compartilhamento.
This study aims to diagnose the use by the Municipal Public Administration, an operational strategy based on organizational management concentration and sharing services. For the purposes of this study, the sharing of services is a strategy to reduce costs, as provided new directions of international governance through adoption of the structure of the New Public Management – NPM. To do this, was conducted a survey covering the 102 most populous municipalities in the southern of Brazil, using a questionnaire as a tool for data collection, that was answered by managers of the municipalities surveyed. Therefore, with respect to the classification of search, has as applied an exploratory, descriptive, qualitative and quantitative approach. The procedures for data analysis, responses were analyzed using descriptive statistics. Thus, the data were analyzed in a quantitative perspective, with a view to establishing a Ranking Medium (RM), whereas, to this end, a Likert-type scale of five points. The study identified the strong use of public consortium as a way of sharing municipal activities. At this case, the public consortium can be viewed like a way to external use of the philosophy of Shared Services Centers. It is noteworthy that the managers expressed agreement with the fact that the public consortium can be an effective tool in optimizing the use of public resources. In this sense, it is noted that 58 public consortium were identified in this study. Despite the non-use tool for Shared Services Centres in the original format, the sharing of activities is concentrated in 58 public consortium, 32 (55.2%) of them concentrated in the health area. It’s important to comment too that state of Rio Grande do Sul presented higher recurrence of this kind of sharing.

Los estilos APA, Harvard, Vancouver, ISO, etc.

39

Araujo, Francisco Clairton. "Centro de Serviços Compartilhados: uma aplicação do preço de transferência entre unidades de negócio". Pontifícia Universidade Católica de São Paulo, 2010. https://tede2.pucsp.br/handle/handle/1439.

Texto completo

Resumen

Made available in DSpace on 2016-04-25T18:39:36Z (GMT). No. of bitstreams: 1 Francisco Clairton Araujo.pdf: 525978 bytes, checksum: 3101f9a1e0593821687d983cfc750405 (MD5) Previous issue date: 2010-11-19
In a dynamic and highly competitive business environment, the pressure for results is growing within organizations. On the market only organizations that best work up their competitive edges through a good management and creativity will remain. In this sense, shared services centers have contributed to organizations because they provide a consolidation of the company common activities optimizing resources, integrating technologies, processes and people, and above all generation of value for shareholders. When shared services centers are related internally to other business units of the organization it becomes necessary the valorization of intercompany transactions; hence the importance of transfer pricing because the lack of pricing methods for transfer price may jeopardize the measurement of results between business units and consequently the overall result of the organization. The objective of this work is to evaluate the various methods of transfer pricing between business units aiming at identifying the most suitable for evaluation and measurement of performance of a shared services center. To achieve this purpose, one has chosen to adopt as a research methodology, in addition to the literature a case study with action research in a German multinational company that has a shared services center. To achieve this purpose, in addition to a bibliographical survey one has chosen to adopt as research methodology a case study with research-action in a German multinational company having a shared services center. The research results have confirmed the expectation of cost reduction provided by the centralization of services through the SSC, and also in the light of the results obtained by the application of several methods of pricing for transfer pricing the most appropriate one to value intercompany transactions is the method based on market value
Num ambiente empresarial dinâmico e altamente competitivo, a pressão por resultados torna-se cada vez maior dentro das organizações. Permanecerão no mercado somente as organizações que melhor trabalharem seus diferenciais por meio de uma boa gestão e criatividade. Nesse sentido, é que os centros de serviços compartilhados têm contribuído com as organizações, pois propiciam uma consolidação das atividades comuns da empresa otimizando recursos, integrando tecnologias, processos, pessoas e, sobretudo, geração de valor aos acionistas. Quando os centros de serviços compartilhados se relacionam internamente com outras unidades de negócios da organização, torna-se necessária a valorização das transações intercompanhias; daí a importância do preço de transferência, pois a ausência de métodos de apreçamento do preço de transferência poderá comprometer a aferição dos resultados entre as unidades de negócio, e por consequência, o resultado global da organização. O objetivo da presente obra é o de avaliar os diversos métodos de preço de transferência entre as unidades de negócio, visando à identificação dos mais apropriados para avaliação e mensuração de desempenho de um centro de serviços compartilhados. Para atingir o objetivo proposto, optou-se por adotar como metodologia de pesquisa, além do levantamento bibliográfico, um estudo de caso conjugado com pesquisa-ação, em uma empresa multinacional alemã, que possui um centro de serviços compartilhados. Os resultados da pesquisa confirmaram a expectativa de redução de custos proporcionados pela centralização dos serviços por intermédio do CSC, e também, que à luz dos resultados apurados pela aplicação dos diversos métodos de apreçamento do preço de transferência, o método mais adequado para valorização das transações intercompanhias é o método com base no valor de mercado

Los estilos APA, Harvard, Vancouver, ISO, etc.

40

Nyarambi, Dumisa M. "Shared Decision-Making for Contraceptive Counseling Among Women Seeking Services at Safety Net Clinics in South Carolina and Alabama". Digital Commons @ East Tennessee State University, 2021. https://dc.etsu.edu/etd/3958.

Texto completo

Resumen

Shared decision-making (SDM) for contraceptive counseling and method initiation is a hallmark of patient-centered care; SDM is associated with patient satisfaction, method continuation, and the prevention of pregnancy and short inter-pregnancy intervals. To achieve a high-quality experience for women Person-centered approach to counseling is the preferred approach to achieve SDM. Demographic factors and women’s perceptions of their providers have been linked to decision-making. Literature is lacking on SDM practices in safety net clinics, particularly in local health departments. Exploring these constructs is important to inform practices and policies for family planning. This research aimed to examine: 1) the influence of sociodemographic factors on SDM; 2) the influence of SDM on contraceptive method choice; and 3) the effect that women’s perceptions of their providers might have on SDM and associated contraceptive method choice, among non-white women in South Carolina and Alabama. Secondary data were from a longitudinal study that surveyed women of reproductive age (16 to 44 years) from the two states. The data used for this research were collected from non-white women between October 2018 and September 2020 as part of a larger evaluation effort. Bivariate and multinomial analyses were conducted to assess associations and relationships. In Study 1, significant differences in SDM were observed for income and age, with younger women and lower income women having increased odds of engaging in SDM compared to older and higher income counterparts. In Study 2, multinomial analysis indicated that, compared to those who maintained autonomy over their decision, those whose decisions were shared and provider-driven had higher odds of choosing a short-acting method over a less effective method (OR = 1.608 and OR = 2.314, respectively). In Study 3, associations between SDM and women’s perceptions of providers were observed. Compared to those who maintained decision-making autonomy and had positive perceptions of providers, those who engaged in SDM and those whose decisions were least autonomous were more likely to choose a short-acting method over other, less effective contraceptive methods. There is need to further examine whether SDM is underutilized in these settings.

Los estilos APA, Harvard, Vancouver, ISO, etc.

41

Míšková, Lenka. "Organizační struktury útvarů lidských zdrojů". Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-9381.

Texto completo

Resumen

This thesis deals with the organisational structure of human resources. The aim is to identify the role of HR in companies, explore the transformation process, recognize the main reasons for transformation and uncover the new structure of HR. This thesis places emphasis on the HR Business Partnership model and its three main parts - HR Business Partner, Shared Services Centre and Centre of Excellence. It is based partly on secondary data and partly on structured interviews with chosen companies.

Los estilos APA, Harvard, Vancouver, ISO, etc.

42

Lambert, Stephanie. "Navigating professional careers in new organisational forms". Thesis, Loughborough University, 2015. https://dspace.lboro.ac.uk/2134/21910.

Texto completo

Resumen

The notion of professional work is changing from the traditional learned occupations in which an exclusive body of knowledge and access to practice was controlled by a privileged minority. Nowadays, many more vocational groupings enjoy professional status, although the locus of control over standards and behaviours is moving from professional bodies to organisations in which access to, and use of, knowledge is embedded in information systems. Such changes are epitomised by a new organisational form the shared service centre (SSC) where business support functions are aggregated into business process centres so that efficiency and quality of service can be improved through task simplification, automation and the adoption of multidisciplinary process working. A consequence of the new factory-style environment is that work becomes polarised between a small number of senior professional personnel who design and monitor work systems, and the vast majority of workers who perform low-level, transactional tasks. In the hollowed out middle, a career bottleneck develops meaning that workers have little chance of progression and, moreover, the nature of lower level work may not equip them for senior roles potentially dulling aspirations of a long-term professional career. The purpose of this research is to explore the impact of these changes for the careers of finance professionals working in the SSC. Within the careers literature, there is a tendency to explain individual career orientations of today through theories constructed much earlier. For example, Schein s (1978) concept of career anchors aims to provide a stable framework of influence throughout an individual s work life, yet despite changes in organisational and technological landscapes, these original anchors remain unchallenged. This exploratory enquiry gathers data from finance professionals working in SSCs through interviews and an adapted survey instrument based on Schein s career anchor inventory (COI; 1990) to ask how do those working in professional roles in SSCs understand and navigate their careers? The fundamental contributions of this thesis are as follows: 1) theoretically, a classification which provides a novel frame of reference for understanding types of SSC and the work within them; 2) identification of pertinent skills that both guide and potentially enable careers for finance professionals in this context these extend beyond previous suggestions of soft skills into new business skills for global, multidisciplinary and organisationally focused professional work; 3) evidential support for a refreshed approach to career theory, especially for boundary-focused career scholarship (Inkson et al, 2012) and clarification of new dimensions in multidirectional careers (Baruch, 2004); 4) a proposal for a new set of six career anchors that challenge the relevance of old theory in new contexts and provide meaningful insight into the navigation of careers in new organisational forms. This work serves as a founding and original investigation into careers within finance SSCs. There are practical implications for individual career management, the role and relevance of professional accrediting bodies in new contexts, and also for organisational HR strategy and their function in supporting individual skills development for contemporary professionals in new organisational forms.

Los estilos APA, Harvard, Vancouver, ISO, etc.

43

Pinto, Clovis Cerretto. "Mudança e a teoria ator-rede: Humanos e não-humanos em controvérsias na implementação de um Centro de Serviços Compartilhados". Universidade Presbiteriana Mackenzie, 2013. http://tede.mackenzie.br/jspui/handle/tede/813.

Texto completo

Resumen

Made available in DSpace on 2016-03-15T19:31:02Z (GMT). No. of bitstreams: 1 Clovis Cerretto Pinto.pdf: 14501810 bytes, checksum: 56881bf9215daf8737f7a342181e5d69 (MD5) Previous issue date: 2013-11-26
Fundo Mackenzie de Pesquisa
The challenge explored in this study is to address organizational change as flow. To do so,the Actor-Network Theory (ANT) was used, which is an approach querying traditional Sociology. This theory disregards the concept of society, instead viewing it as a collectif of human and non-human actors linked together in networks and endowed with agency. Its studies usually focus on technological topics, particularly those featuring IT systems and machines as non-human actors . However, other non-human aspects are also part of these collectifs and companies, such as corporate projects viewed as quasi-objects. One of the core concepts of the ANT is the translation of interests , in addition to urging the relevance of the controversy-based view for describing social dynamics. According to the ANT, the actors themselves have their own theories about events, with no need to explain them. Based on these remarks, the general purpose of the study was: to understand how non-human and human agency occurs and the agency of their association in non-technological change processes in a company in the light of the ANT. This study opted for process ontology through a post-structuralist approach. As a research strategy, it used a longitudinal case study conducted from April 2011 to July 2012 at Enterprise X, a pseudonym for a public utility service provider in São Paulo State, Brazil, where the Implementation of a Shared Services Center (SSC) was under way. During this process, the researcher had three identities that were ethically conflicting: manager of one of the administrative departments involved in the implementation of this Center; the project implementer and a researcher working towards a doctorate. The research project was approved by the company on these bases, grounded on ethical commitments to confidentiality. Participant observation was used to construct the data, together with focus groups, one-on-one interviews, audiovisual resources and documents, aiming a multivocal outcome, with data analysis through controversies cartography, supported by dynamic network software, actant diagrams, timelines and adapted mind maps. The description of the implementation of this SSC a translation of interests for cutting back on the administrative staff took place at three levels, on a larger to a smaller scale, over seventeen years at Company X. The controversies were mapped by topic, argument and the human / non-human actants involved, as well as the stances adopted,underscoring the non-human agency serving as mediators. Some controversies were closed, becoming black boxes, meaning fragile stabilizations that could be reopened at some future time. Others remained active, with the result that the SSC was not punctualized by the end of the research period. The main contributions of the study are related to understanding change as controversies constructed by network-actors that lead to organization when resolved (even partially), and the methodology used to address change as process.The study presents recommendations for subsequent research projects and for the business segment, with reflections and suggestions for understanding change in all its complexity, in addition to the episodic approach.
O presente estudo teve por desafio abordar a mudança organizacional enquanto fluxo. Para sua realização, lançou-se mão da teoria ator-rede (ANT), uma vertente contestatória da Sociologia tradicional. A ANT desconsidera o conceito de sociedade, abordando o social como coletivo de humanos e não-humanos em redes, dotados de agência. Seus estudos, usualmente, enfocam temas tecnológicos, nos quais se apresentam, de maneira mais evidente,máquinas e sistemas de TI como atores não-humanos . Entretanto, outros não-humanos fazem parte de tais coletivos e das empresas, como os projetos empresariais vistos como quase-objetos. Um dos conceitos centrais da ANT é a translação de interesses , além de defender a relevância do olhar por meio de controvérsias para descrever a dinâmica social.Para ela, os próprios atores têm suas teorias sobre os acontecimentos, não cabendo explicalos . A partir dessas considerações, o objetivo geral do estudo foi: compreender como ocorre a agência de não-humanos e humanos e a agência de sua associação em processos de mudança de foco não tecnológico em uma empresa à luz da ANT. O estudo adotou uma ontologia de processos numa abordagem pós-estruturalista. Como estratégia de pesquisa, empregou-se o estudo de caso longitudinal, realizado de Abril/2011 a Julho/2012, na Empresa X, nome fantasia de uma prestadora de serviços públicos do Estado de São Paulo, onde estava ocorrendo a Implementação de um Centro de Serviços Compartilhados (CSC) . Nesse processo, o pesquisador teve três identidades, que eram eticamente conflitantes, a saber: gerente de um dos departamentos administrativos envolvidos na implantação do CSC,implementador do projeto e pesquisador-doutorando. A pesquisa foi aprovada pela empresa nessas bases, a partir de compromissos éticos de sigilo. Utilizou-se para construção dos dados observação participante, grupos de foco, entrevistas individuais, documentos e recursos audiovisuais, visando à multivocalidade. Adotou-se a cartografia de controvérsias para análise dos dados, com apoio de softwares de redes dinâmicas, diagramas de actantes, de linha do tempo e mapas mentais adaptados. A descrição da implementação do CSC uma translação de interesses de redução do quadro de administrativos -, ocorreu em três escalas, de maior a menor amplitude, considerando dezessete anos da Empresa X. As controvérsias foram mapeadas segundo temas, argumentos, actantes humanos e não-humanos, que delas tomaram parte, bem como as posições assumidas, sublinhando-se a agência de não-humanos que atuaram enquanto mediadores. Algumas controvérsias foram encerradas, transformando-se em caixas-pretas, ou seja, estabilizações frágeis sujeitas a serem reabertas no futuro. Outras permaneceram ativas, fazendo com que o CSC não estivesse pontualizado até o final do período da pesquisa. As principais contribuições do estudo dizem respeito à compreensão da mudança enquanto controvérsias construídas por atores-rede, que ao se resolverem, mesmo parcialmente, levam ao organizing, e a metodologia empregada para abordar mudança enquanto processo. O estudo apresenta recomendações de novas pesquisas e para o meio empresarial, reflexões e sugestões para a compreensão da mudança em sua complexidade,para além da abordagem episódica.

Los estilos APA, Harvard, Vancouver, ISO, etc.

44

Paphavatana, Pisalvit y Md Fazla Mohiuddin. "Changing Role of HR : A Comparative study of different organization structures in relation to HR & the motivation behind them". Thesis, Linköpings universitet, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-71362.

Texto completo

Resumen

Since its big breakthrough in 1980 starting in America (Bredin, 2008), we see yet another shift from traditional to Strategic Human Resources which were basically about two normative model “best fit” vs. “best practice” and their implication in business organizations (Boxall & Purcell, 2000). Scholars like Ulrich (1997), suggested ways about how Human Resource (HR) could contribute in the search for competitive advantage by advocating new organizational structures and roles such as HRSSC (Human Resource Shared Service Center) or the new role of HRBP (Human Resource Business Partner). These new roles and structures can be seen as an extension of “best fit” vs. “best practice” thinking and provide with a tool to cope with challenges faced by today’s organizations. The first and foremost objective of this paper is to come up with a reasonable understanding about these different changes in roles and structures of HR. To do this, it puts the whole change process under “organizational evolution theory” lens and analyzes the whole phenomena to figure out “where do these changes come from” and “what is the implication of these changes for practitioner managers”. To be more precise, this paper applies ecological perspective at organizational and population level suggested by Lovas & Ghoshal (2000) and provides a starting point for future research to apply what Lovas & Ghoshal (2000) called “Guided Evolution” perspective. The next objective of this paper is to check if it is possible to come up with a Key Success Factors (KSF) which would work across different business environments and come up with implications for today’s organizations accordingly. In addition to an extensive literature review, the thesis conducted four semi-structured interviews with three large companies in Sweden applying “qualitative research interview” technique and then analyzed the data with adding more data from other secondary sources. The findings of this work suggest that, the whole change process corresponds to a “variation” cycle of the evolutionary process which should eventually move to a “selection” cycle. The choice and success of these new structures and roles are dependent on factors such as corporate strategies, adequate knowledge of HR or presence/absence of competition and finally suggest that success factors vary from environment to environment and thus it is not possible to come up with a set of Key Success Factors (KSF) which would work across cultures and business environments.

Los estilos APA, Harvard, Vancouver, ISO, etc.

45

Chiu, Grace May. "Why not share the knowledge? how after-school community technology centers nurture community and agency among urban adolescent peer support networks /". Diss., Restricted to subscribing institutions, 2008. http://proquest.umi.com/pqdweb?did=1666165081&sid=7&Fmt=2&clientId=1564&RQT=309&VName=PQD.

Texto completo

Los estilos APA, Harvard, Vancouver, ISO, etc.

46

Francesconi, Milton. "Centro de serviços compartilhados para pequenas empresas: avaliação de uma iniciativa empreendedora de prestação de serviços". Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/12/12142/tde-03102016-160206/.

Texto completo

Resumen

A presente pesquisa se ampara no relato da experiência do autor na condução de empreendimento familiar de prestação de serviços de execução de rotinas administrativas para o segmento de micro e pequenas empresas, para responder a seguinte questão de pesquisa: quais os fatores que limitaram o crescimento do negócio IDEALE Serviços? Foi uma hipótese que o uso de serviços compartilhados, largamente empregado em grandes organizações, possibilitaria o crescimento da empresa, o que levou ao objetivo de identificar aspectos que poderão contribuir para a implantação de um Centro de Serviços Compartilhados para micro e pequenas empresas. O estudo seguiu diretrizes do método de direcionamento para pesquisa profissional, partindo do relato e sistematização da vivência prática do autor para a busca de teorias administrativas que colaboraram com a questão de pesquisa, o que resultou na composição de um referencial teórico multidisciplinar, abrangendo: marketing de serviços; venda de serviços; características das pequenas empresas; relações de confiança; terceirização e quarteirização; operações de Centro de Serviços Compartilhados e; qualidade e nível de serviços. Análises entre prática e teoria se seguiram, suficientes para embasar as ações de pesquisa de campo. Por meio de pesquisa qualitativa aplicada ao público de clientes e ex-clientes do empreendimento, foram coletadas impressões, críticas e opiniões sobre o modelo de prestação de serviços. E também, pela realização de uma pesquisa de caráter quantitativo junto ao segmento de micro e pequenas empresas, foi possível identificar necessidades do mercado sobre o tema. Esta dissertação mostrou que é possível a iniciativa de prestação de serviços para micro e pequenas empresas através de um Centro de Serviços Compartilhados, tendo obtido, dentre as conclusões, que: é necessário mudar a cultura da micro e pequena empresa para que venha a aceitar essa modalidade; o pequeno empresário aceita a contratação desse modelo de trabalho se tiver confiança na empresa e nas pessoas que forem atuar nessa prestação de serviços; existe uma dificuldade maior para a adesão das micro e pequenas empresas a rotinas padronizadas, tendo em vista as suas particularidades; prefere-se que o pagamento dessa modalidade seja por valor fixo mensal por um pacote de serviços; por razões de confiança, as pequenas empresas têm dificuldade em aceitar que as atividades sejam executadas por um profissional diferente daquele que fez a venda e; as pequenas empresas podem usufruir de processos integrados, a partir da quarteirização e da consolidação de parcerias entre prestadores de serviços complementares.
This research is based on the author\'s experience in leading a family business which provided administrative routine services to micro and small companies, in order to answer the following question: which factors limited the business growth of IDEALE Services? It was a hypothesis that the use of shared services, widely used in large organizations should enable the growth of the company, which led to the goal of identifying aspects that could contribute for the implementation of a Shared Services Centre for micro and small businesses. The study followed targeting guidelines for professional research, based on the report and systematization of the living practice of the author in the search for administrative theories that cooperate with the research question, which resulted in the composition of a multidisciplinary theoretical framework, covering: marketing services; sale service; characteristics of small companies; trust relationships; outsourcing and fourth party services; Shared Service Center operations and; quality and level of services. Analysis between practice and theory followed, enough to support the field research activities. Through qualitative research applied to current and former customers of the enterprise, were gathered feelings, criticism and opinions were obtained about the model of provide service. Furthermore, by conducting a quantitative research study with the segment of micro and small companies, it was possible to identify market needs on the subject. This work has shown that the initiative to provide services to micro and small companies through a Shared Services Center is possible, having concluded that: it is necessary to change the culture of micro and small companies in order for them to accept this kind of service; small business owners will adhere the hiring of this work model if they have confidence in the company and the people who are involved; micro and small companies have a greater difficulty in welcoming standardized routines, in view of its special features; it is preferred that the payment of this kind of work is a fixed monthly amount for a service package; due to trust issues, small companies have trouble in accepting these activities to be performed by a different professional than that of the sale and; small companies can take advantage of integrated processes, from fourth party services and consolidation of partnerships between complementary service providers

Los estilos APA, Harvard, Vancouver, ISO, etc.

47

Klímová, Barbora. "Centrum sdílených služeb jako forma sourcingu". Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-199259.

Texto completo

Resumen

This Master Thesis is focused on the concept of outsourcing and Shared Service Center (SSC) as a tool for reducing operational costs. Outsourcing will be defined along with the various types with advantages and disadvantages of each. Further, the work is focused on process of establishing SSC. The main objective of this thesis is to identify and assess the most important factors for establishing a Shared Services Center. The primary target is divided into the sub- goals. These goals include identifying key factors for locating SSC, assessing the financial benefit of establishing SSC and revelation in which parts of the company savings are highest. Next sub-objective is to evaluate various stages of implementation and progress. The last objective is to evaluate using KPIs as a tool for measuring effectiveness of SSC. For achieving these goals online research, evaluation interviews with executives of Vodafone and internal materials are used. For evaluating of locality are also used methods of managerial decision-making. Theoretical part is followed by a case study. I chose an example of establishing Vodafone SSC in Budapest. On this example my knowledge

Los estilos APA, Harvard, Vancouver, ISO, etc.

48

Vaníčková, Lucie. "Účetní servisní centra a hodnocení jejich výkonnosti". Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-125066.

Texto completo

Resumen

This diploma thesis focuses on the area of outsourcing and shared services centers. It includes general characteristics of outsourcing. It deals in addition with definition and description of koncept shared services, its history, advantages, disadvantages, comparison with similar organization models and strategic aspects of this concept. Part of thesis focuses on audit in area of shared services center. This thesis deals with issues of performance management of accounting shared services centers in areas of accounts payable and accounts receivable in the USA, Czech Republic and Slovakia. The practical part of this thesis is established on mentioned theoretical themes. There is described and evaluated situation in specific accounting shared services center in the Czech Republic from view of performance and maturity of shared services center.

Los estilos APA, Harvard, Vancouver, ISO, etc.

49

Martins, Vicente de Paula. "Centros de serviços compartilhados: estudo de caso sobre o processo de implantação". Pontifícia Universidade Católica de São Paulo, 2008. https://tede2.pucsp.br/handle/handle/1313.

Texto completo

Resumen

Made available in DSpace on 2016-04-25T16:45:11Z (GMT). No. of bitstreams: 1 Vicente de Paula Martins.pdf: 2066057 bytes, checksum: 8d26d9f0a4980656fa3b216d302cdba1 (MD5) Previous issue date: 2008-11-12
The implementation and expansion of the shared services has taken prominent place in the current strategy of many corporations. This demonstrates the value and the success of an organizational model which presents as main advantages the reduction of costs and improvements on services for support and administrative processes. This dissertation will describe the implementation process used by a focal company we based on to develop this case study, we also make an analysis of the most critical points identified on the implementation process
A implantação e expansão dos centros de serviços compartilhados ocupam lugar de destaque na atual estratégia de muitas empresas. Isto demonstra o valor e o sucesso de um modelo organizacional que apresenta como principais vantagens a redução dos custos e a melhoria da qualidade dos serviços para os processos administrativos e de suporte. Essa dissertação tem o objetivo descrever para este modelo organizacional, também conhecido como shared services , o seu processo de implantação através da análise dos principais pontos críticos vivenciados por uma empresa focal utilizada como estudo de caso

Los estilos APA, Harvard, Vancouver, ISO, etc.

50

Zlámalíková, Šárka. "Hodnocení personální práce v multinacionální IT společnosti". Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-71744.

Texto completo

Resumen

The work is focused on 3-Box model and its usage in a selected international IT company. The first part describes the pillars of 3-Box model: HR Business Partners, HR Shared Service Centers and HR Centers of Excellence. The second part introduces the HR organization in the company and describes HR Direct, which represents HR Shared Service Centre in the 3-Box model. Based on findings, the improvement is designed.

Los estilos APA, Harvard, Vancouver, ISO, etc.

Tesis sobre el tema "Shared Services Centers"

Crea una cita precisa en los estilos APA, MLA, Chicago, Harvard y otros