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Swandewi, Ni Wayan Anik, Agung Sri Sulistyawati y Ni Ketut Arismayanti. "Strategi pemasaran pada the ritz carlton spa nusa dua bali". Jurnal Kepariwisataan dan Hospitalitas 5, n.º 1 (21 de junio de 2021): 54. http://dx.doi.org/10.24843/jkh.2021.v05.i01.p05.
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This research is motivated by tourist visits that do not meet the target of several years such as 2015 and 2017 and the percentage of tourist visits staying at hotels is also very minimal despite several sales promotions. The high average hotel occupancy does not make all tourists staying at The Ritz Carlton Hotel visit the spa. In 2015, only 29.7% of tourists stayed at The Ritz Carlton hotel out of the total hotel occupancy that visited the spa. In 2016 recorded 6.6%, in 2017 recorded 5.9% and in 2018 recorded 6.7% of the total occupancy who visited the spa. Along with the lack of tourist visits from outside the hotel to the spa. Considering that other five-star hotels in the Sawangan area, The Ritz Carlton hotel is still relatively new. This study aims to determine the internal and external environment and marketing strategies of The Ritz Carlton’s Spa.
The data analysis technique used in this study was qualitative descriptive analysis and SWOT analysis was assisted by a Likert scale technique. Data collection techniques are obtained from the results of observations, interviews, questionnaires, literature studies and documentation. The informant determination technique used is Purposive Sampling. The sampling technique uses the Slovin formula totaling 100 respondents with accidental sampling as the distribution of the questionnaire.
The results of the study stated that the internal environment contained 9P segmenting, targeting and positioning as well as the marketing mix. The external environment contains political, legal, economic, socio-cultural, technological and media environment factors. The SO strategy is a strategy for creating new treatment programs or healing programs based on Balinese cultural traditions. WO strategy is a strategy to improve the quality of human resources in order to provide maximum service. The ST strategy further introduces the Ritz Carlton Spa brand. WT's strategy is to improve the quality of products and services in order to compete in the market.
Keywords: Strategies, Marketing, Spa, Hotel
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Silicka, Inese, Iveta Dembovska y Lienite Litavniece. "FACTORS INFLUENCING CUSTOMERS’ SATISFACTION AND THEIR ASSESSMENT". Latgale National Economy Research 1, n.º 9 (30 de noviembre de 2017): 109. http://dx.doi.org/10.17770/lner2017vol1.9.2461.
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Tourism in many countries and in particular cities is one of the most attractive business forms that enhances the expansion of supply and increases competition. Consequently, the quality of services is the key to customer’s choice. However, a complex character of SPA hotel services makes it necessary to explore not only the service quality, but also its mutual connection with other business processes. The study is carried out within the framework of the RTA research grant “Assessment of hotel service development possibilities in Rezekne city”. To evaluate factors influencing customers’ satisfaction, the expert – client (“hidden guest”) questionnaire was developed. Its practical approbation was carried out conducting a survey in three SPA hotels: Pühajärve Spa & Holiday Resort 3* (Otepää, Valgamaa, Estonia), Hotel Jūrmala Spa 4* (Jurmala, Latvia), Spa Vilnius Anykščiai 4* (Anykščiai, Lithuania). In the result, the conclusion was made that the questionnaire makes it possible to successfully assess the SPA hotel’s business processes and its connection with the quality of services.
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Nilashi, Mardani, Liao, Ahmadi, Manaf y Almukadi. "A Hybrid Method with TOPSIS and Machine Learning Techniques for Sustainable Development of Green Hotels Considering Online Reviews". Sustainability 11, n.º 21 (29 de octubre de 2019): 6013. http://dx.doi.org/10.3390/su11216013.
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This paper proposes a hybrid method for online reviews analysis through multi-criteria decision-making, text mining and predictive learning techniques to find the relative importance of factors affecting travelers’ decision-making in selecting green hotels with spa services. The proposed method is developed for the first time in the context of tourism and hospitality by this research, especially for customer segmentation in green hotels through customers’ online reviews. We use Self-Organizing Map (SOM) for cluster analysis, Latent Dirichlet Analysis (LDA) technique for analyzing textual reviews, Technique for Order of Preference by Similarity to Ideal Solution (TOPSIS) for ranking hotel features, and Neuro-Fuzzy technique to reveal the customer satisfaction levels. The impact of green hotels with spa and non-spa services on travelers’ satisfaction is investigated for four travelling groups: Travelled solo, Travelled with family, Travelled as a couple and Travelled with friends. The proposed method is evaluated on the travelers’ reviews on 152 hotels in Malaysia. The findings of this study provide an important method for travelers’ decision-making for hotel selection through User-Generated Content (UGC) and help hotel managers to improve their service quality and marketing strategies.
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Armada, I. Made y Komang Krisna Heryanda. "Pengaruh Kompetensi dan Kompensasi terhadap Kinerja Karyawan pada Hotel Aneka Lovina Villas and Spa Tahun 2019". Prospek: Jurnal Manajemen dan Bisnis 2, n.º 2 (31 de enero de 2021): 241. http://dx.doi.org/10.23887/pjmb.v2i2.28265.
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This study aims to examine the effect of (1) competence and compensation for employee performance, (2) competence for compensation, (3) competence for employee performance, and (4) compensation for employee performance at various Lovina Villas And Spa hotels. The research design used in this study is causal quantitative. The subjects of this study were employees at the Hotel Aneka Lovina Villas and Spa and the object was competence, compensation, and employee performance. The population in this research is all employees of all employees who work at Aneka Hotel Lovina Villas and Spa, amounting to 44 employees. All populations are made as observation units, therefore this study is included as population research. Data collected by questionnaire technique, then analyzed by path analysis. The results showed that, (1) competence and compensation had a positive effect on employee performance, (2) competence had a positive effect on compensation, (3) competence had a positive effect on employee performance, and (4) compensation had a positive effect on employee performance at Aneka Lovina Hotel Villas and Spa. Keywords: employee performance, compensation, competence
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Świeca, Andrzej y Bartosz Skrzypek. "Spa Services In Hotel Facilities In The Lublin Province The Importance Of Hotel Facilities In The Provision Of Spa Services In The Lublin Province". Polish Journal of Sport and Tourism 22, n.º 2 (1 de junio de 2015): 118–25. http://dx.doi.org/10.1515/pjst-2015-0020.
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Abstract Introduction. Apart from basic services, the modern hotel industry provides a number of additional services, including those having to do with wellness. This article attempts to provide a general description of spa services in selected hotel facilities in the Lublin Province in Poland. Material and methods. Data on the size of the accommodation base, its diversity, and its occupancy by tourists were obtained from the official statistical publications of the Polish Central Statistical Office (GUS). The paper presents the results of research on quantitative and structural transformations of mass accommodation facilities in the years 2000-2013. Particular attention was paid to spa hotels. Information on their profile and offer of balneological and wellness treatments was collected by means of a diagnostic survey in the form of an interview (primary source) and the exploration of websites (secondary source). Results and conclusions. According to the data provided by the Central Statistical Office, in 2013 there were a total of 285 mass accommodation facilities in the Lublin Province (accounting for 2.9% of all facilities in Poland), which constitutes 8.0% of the territory of Poland and is inhabited by 5.6% of the country's population. The facilities were able to receive approximately 18,700 guests (2.7% of the total accommodation capacity of Poland). Every fourth mass accommodation facility in the Lublin Province was a hotel. This type of accommodation base was represented particularly by facilities of lower categories (3, 2, and 1 star hotels), and it accounted for approximately 27% of the total accommodation capacity of the Lublin Province. Hotels and guest houses offering spa services in addition to accommodation constituted 19.5% of the total number of hotel facilities in the Lublin Province. They were particularly concentrated in Lublin and the towns of the Puławy (Puławski) District, such as Kazimierz Dolny and Nałęczów. Spa services provided in hotel facilities can become an important product intensifying the use of tourist space in the Lublin Province.
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Firman, Ahmad. "The Effect of Career Development on Employee Performance at Aswin Hotel and Spa Makassar". JURNAL MANAJEMEN BISNIS 8, n.º 1 (24 de febrero de 2021): 133–46. http://dx.doi.org/10.33096/jmb.v8i1.721.
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This study aims to determine the effect of career development toward employee performance at Aswin Hotels and Spa Makassar. The model used in this study is a questionnaire using a Likert scale. And the method of determining the sample used is a saturated sample with the total sample represented the total population of 53 people. The analytical method used is a simple regression analysis method. The results of this study indicate that career development had a positive and significant effect toward employee performance at the Aswin Hotel and Spa Makassar. Career development affected the performance of Aswin Hotel and Spa Makassar employees by 54.4%, while 45.6% of employee performance variables were affected by other variables who did not observe by researchers.
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Putra Widyatmika, I. Dewa Gede Agung y I. Gede Riana. "PENGARUH KEPEMIMPINAN TRANSFORMASIONAL TERHADAP KOMITMEN ORGANISASIONAL, DENGAN KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI". E-Jurnal Manajemen Universitas Udayana 9, n.º 10 (30 de octubre de 2020): 3486. http://dx.doi.org/10.24843/ejmunud.2020.v09.i10.p04.
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Tujuan penelitian adalah: untuk mengetahui pengaruh kepemimpinan transformasional terhadap kepusasan kerja dan komitmen organisasional pada Hotel Pita Maha Resort & Spa Ubud, untuk mengetahui pengaruh kepuasan kerja terhadap komitmen organisasional pada Hotel Pita Maha Resort & Spa Ubud, dan untuk mengetahui peran mediasi kepuasan kerja pada pengaruh kepemimpinan transformasional terhadap komitmen organisasional pada Hotel Pita Maha Resort & Spa Ubud. Populasi yang digunakan dalam penelitian ini adalah seluruh karyawan yang bekerja pada Hotel Pita Maha Resort & Spa Ubud yang berjumlah 102 orang. Data jumlah karyawan Hotel Pita Maha Resort & Spa Ubud tahun 2018. Sampel ditentukan sebanyak 102 orang dengan teknik sampling jenuh. Pengumpulan data dilakukan dengan menyebar kuesioner secara langsung kepada karyawan Hotel Pita Maha Resort & Spa Ubud dan dianalisis menggunakan statistik deskriptif rata-rata hitung serta uji asumsi klasik dan analisis jalur serta uji sobel. Hasil analisis data menunjukkan bahwa variabel kepemimpinan transformasional berpengaruh positif dan signifikan terhadap kepuasan kerja, variabel kepuasan kerja berpengaruh positif dan signifikan terhadap komitmen organisasi, variabel kepemimpinan transformasional berpengaruh positif dan signifikan terhadap komitmen organisasi dan variabel kepuasan kerja berpengaruh positif dan signifikan dalam memediasi parsial pengaruh kepemimpinan transformasional terhadap komitmen organisasi pada Hotel Pita Maha Resort & SPA Ubud.
Kata Kunci: komitmen organisasional, kepuasan kerja, kepemimpinan transformasional
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Kesumadewi, Putu Diah y A. A. Manik Pratiwi. "Model penerapan etika pelayanan pekerja wanita spa pada hotel berbintang di desa adat seminyak". Jurnal Kepariwisataan dan Hospitalitas 5, n.º 1 (21 de junio de 2021): 65. http://dx.doi.org/10.24843/jkh.2021.v05.i01.p06.
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Abstract
The tourism industry is experiencing rapid development in Indonesia today. This is evident from the increasing number of tourism businesses established in almost all regions in Indonesia. This collection of tourism businesses is interrelated with each other in providing the needs of tourists to feel comfortable to live in that place. Tourism businesses include tourist attractions, tourism areas, tourism transportation services, travel services, food and beverage services, accommodation, organizing entertainment and recreational activities, SPA, etc. SPA has become one of the fastest growing tourism businesses today, because SPA is included in health tourism activities. Star hotels contribute to improving the operation of SPA tourism businesses through the provision of this business in business administration services at hotels. The ethics services of female SPA workers in star-rated hotels in the Traditional Village of Seminyak must be applied in the operational work of the hotel. With the existence of good service ethics, tourists who enjoy this service will feel satisfied so that it will not close the possibility of having a positive impact on other business sectors in the hotel.
This research uses descriptive method, which is a method used to obtain an overview of the research objectives. To analyze tourists responses/perceptions of the ethics of female workers' services SPA used a Likert Scale, by distributing questionnaires to tourists who were made respondents.
The results of the research model on the application of the ethics of female SPA service workers to star hotels in Seminyak Traditional Village consists of 3 stages, the first stage is the ethics of guest service before treatment in terms of tangible or physical aspects and reliability or reliability. The second stage is the ethics of guest service during treatment in terms of assurance or assurance and empathy or attention. The third stage is responsiveness or responsiveness.
Keywords: Ethics, Services, Women Workers, SPA
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Oktaviyani, Kadek Mega, Putu Indah Rahmawati y I. Putu Gede Parma. "Pengaruh Kemampuan dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Hotel Nugraha Lovina Seaview Resort & Spa". Prospek: Jurnal Manajemen dan Bisnis 2, n.º 1 (6 de julio de 2020): 93. http://dx.doi.org/10.23887/pjmb.v2i1.26206.
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Tujuan penelitian ini adalah untuk menganalisis hubungan pengaruh: (1) kemampuan dan motivasi kerja terhadap kinerja karyawan pada Hotel Nugraha Lovina Seaview Resort & Spa, (2) kemampuan terhadap kinerja karyawan pada Hotel Nugraha Lovina Seaview Resort & Spa, (3) motivasi kerja terhadap kinerja karyawan pada Hotel Nugraha Lovina Seaview Resort & Spa. Penelitian ini merupakan penelitian kuantitatif. Populasi yang diambil dalam penelitian ini adalah seluruh karyawan Hotel Nugraha Lovina Seaview resort & spa sebanyak 30 orang. Metode pengumpulan data menggunakan wawancara, kuesioner, dan pencatatan dokumen. Analisis data dilakukan dengan uji regresi linier berganda. Sebelum dilakukan analisis regresi linier berganda, terlebih dahulu dilakukan uji asumsi klasik yaitu uji normalitas, uji multikolinearitas dan uji heteroskedastisitas. Hasil penelitian menunjukkan bahwa (1) kemampuan dan motivasi kerja secara simultan mempunyai pengaruh positif dan signifikan terhadap kinerja karyawan pada Hotel Nugraha Lovina, (2) kemampuan berpengaruh positif dan signifikan terhadap kinerja karyawan pada Hotel Nugraha Lovina, dan (3) motivasi kerja berpengaruh positif dan signifikan terhadap kinerja karyawan pada Hotel Nugraha Lovina. Kata Kunci: kemampuan, motivasi kerja, kinerja karyawan
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Arnawa, I. Putu. "Pengaruh Tingkat Hunian Kamar dan Pendapatan Spa terhadap Laba Operasional di Nusa Dua Beach Hotel & Spa". JURNAL BISNIS HOSPITALITI 9, n.º 2 (25 de diciembre de 2020): 54–63. http://dx.doi.org/10.52352/jbh.v9i2.504.
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The purpose of this research is to determine the effect of room occupancy and spa revenue on operating profit at Nusa Dua Beach Hotel & Spa. The data analysis technique used was descriptive quantitative, and analyzed with the test of classical regression assumption, analysis multiple linear regression, individual parameter significance test (t test), simultaneous significance test (Test F) and coefficient of determination R2. Report of room occupancy, spa revenue and operating profit at Nusa Dua Beach Hotel & Spa period 2017 to 2019. The results of this research indicate that the room occupancy and spa revenue have a positive and significant effect on operating profit with the regression equation Y = -484,794,904,574 + 28,760,823,190X1 + 3,260X2 and determination coefficient is 70,2%. Room occupancy and spa revenue partially and simultaneously have a significant effect on operating profit at Nusa Dua Beach Hotel & Spa.
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Morvay Karakas, Klára. "Importance and impact of guest satisfaction". Applied Studies in Agribusiness and Commerce 8, n.º 4 (29 de diciembre de 2014): 31–37. http://dx.doi.org/10.19041/apstract/2014/4/5.
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The service quality can be measured by the consumers’ satisfaction. Researchers assume that high quality satisfies the guests and satisfaction may increase their loyalty. The main goal of this article is to measure guest satisfaction and prove its positive impacts on Hungarian hotels’ performance. A comprehensive survey was made on the Hungarian wellness hotels in October 2012; the primary aim was to provide them suggestions to improve their quality on the base of guests’ feedback. A self-administered questionnaire were compiled and sent back by 815 respondents. The investigation examined the quality awareness, quality perception, guest satisfaction and the following behavioral intentions of domestic guests of spa hotels. It can be concluded that domestic guests are generally satisfied with the quality of services offered by Hungarian spa hotels. The message of this research is for hotel managers that the increase of guest satisfaction can be reached by the improvement of service quality, and not only with price discounts. It has been demonstrated that satisfaction is closely related to their willingness to return to the hotel, so it is an essential condition of loyalty.
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Nugraheni, Ratnasari. "HOSPITALITY ENGLISH FOR SPA THERAPISTS IN BANYAN TREE HOTELS AND RESORTS". LLT Journal: A Journal on Language and Language Teaching 21, n.º 1 (2 de abril de 2018): 27–35. http://dx.doi.org/10.24071/llt.v21i1.933.
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This study is a preliminary study of research and design for hospitality English for SPA therapist in Banyan Tree Hotels and Resorts at Bintan Island. The purpose of this study is to help the English teacher to provide a successful English training since a good English proficiency used in the hospitality industry is obliged, especially for an-international-five-star-hotel-brand. The nature of the study is qualitative using RD approach. Since this is only a preliminary study, need analysis becomes the primary focus. The data were collected through interview and observation. The participants were people who are working in SPA department in Banyan Tree Bintan, such as SPA trainer, SPA therapist, and SPA manager.DOI:doi.org/10.24071/llt.2018.210103
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Megayanti, Ni Wayan Ayu Indah, I. Nyoman Sudiksa y Ida Ayu Kalpikawati. "Identifikasi Competitive Set The Ritz-Carlton Bali". JURNAL BISNIS HOSPITALITI 9, n.º 1 (17 de junio de 2020): 20–28. http://dx.doi.org/10.52352/jbh.v9i1.500.
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The purpose of this study is to analyze the competitor identification by the management of The Ritz-Carlton Bali as well as hotels which are competitors to The Ritz-Carlton Bali. The data used in this study were secondary data and primary data obtained through data collection by observation, documentation study, and interviews to obtain information related to competitive set identification. The method used in this research is sequential mixed method design with two approaches, qualitative and quantitative approaches. The results of data analysis showed that among the 4 competitive set hotels identified by The Ritz-Carlton Bali management, only one hotel, Conrad Resort & Spa, that has a similar corporate identity, location, size, and product type to The Ritz-Carlton Bali. Meanwhile, based on the similarity of corporate identity, location, size, product type, room rate, ADR and RevPar, the hotels which are the competitive set of The Ritz-Carlton Bali are Intercontinental Bali Resort, Conrad Bali Resort, Ayana Resort & Spa Bali Hotel, Hilton. Bali Resort, and The Apurva Kempinski Bali.
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Agustiani, Indah Nur y Anthony Barbo. "PENGARUH BRAND PERFORMANCE THE JAYAKARTA BANDUNG BOUTIQUE SUITE HOTEL & SPA TERHADAP KEPUTUSAN TAMU UNTUK MENGINAP". Journal : Tourism and Hospitality Essentials Journal 2, n.º 2 (6 de abril de 2016): 363. http://dx.doi.org/10.17509/thej.v2i2.1946.
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The impact of hotel industries which is developing the high competition of hotel industries. The level of room residential is the important thing to view that the number of the room is sold. The guest decision to stay is the most important thing to the hotel industries. With the guest decision to hotel, then the level of guest residential will increase which is the main target of hotel industries. Therefore the Jayakarta Bandung Boutique Suite Hotel & Spa wants the guest decision to be enhanced. The one of effort to increase the guest decision to stay is maximize the brand performance which is do it by The Jayakarta Bandung Boutique Suite Hotel and Spa. The purpose of the study is to obtain findings the brand performance which has been done, the decision to stay in The Jayakarta Bandung Boutique Suite Hotel & Spa and the influence of brand performance towards the decision to stay. Kevin L. Keller is the theory of brand performance which is used. While the theory of post-visit behavior using the theory of Kotler and Keller. The object of the study is the visitor who stay in The Jayakarta Bandung Boutique Suite Hotel & Spa. This type of research is descriptive and verification, and the method used is explanatory survey stratified random sampling, hence obtained a population of 100 respondent. The data analysis technique and hypothesis test used is the path analysis (path analysis). The results show interesting findings, that the brand performace give the significant influence towards to the stay decision which consist of product, brand, reservation channel, lenght of stay,the number of room reservation and the payment method. The biggest impact of brand performance towards the stay decision is obtained from Product Reliability, Durability and Service Ability and the smallest influence is obtained from Service Effectiveness, Efficiency, And Empathy. As for suggestions for the company in improving the decision to stay at The Jayakarta Bandung Suite Boutique Hotel & Spa is a brand performance through the development of a more exciting, creative, innovative, effective and efficient.
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Shiu, Jerry Yuwen. "Individual rationality and differences in Taiwanese spa hotel choice". Tourism Economics 24, n.º 1 (7 de julio de 2017): 27–40. http://dx.doi.org/10.1177/1354816617718972.
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This study explored a systematic framework to understand the dynamic relationships of individual rationality in spa hotel choice. Taking a relational perspective, we examined the process of net value perception linking the antecedents (i.e. quality, price and risk) and consequence (i.e. willingness to buy (WTB)), along with the moderating effects of demographic variables on the links. A survey was conducted at spa hotels in four major spa regions of Taiwan. The findings indicated that the immediate situational factors of quality and price contribute to the net value perception, which in turn leads to the WTB. Oppositely, the long-term factor of risk does not have either direct or indirect effect when making such an infrequent decision. The contrarily moderating effects of demographic variables (e.g. gender, living region and consumptive frequency) on the decision paths present managers with directions to offer proper packages to reach their target customers.
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Lestari, Ni Luh Metri y Anak Agung Media Martadiani. "Pengaruh Pendidikan, Pengalaman Kerja dan Motivasi Kerja Terhadap Kinerja Karyawan Pada Hotel Champlung Mas Resort & Spa Legian". WACANA EKONOMI (Jurnal Ekonomi, Bisnis dan Akuntansi) 20, n.º 1 (1 de abril de 2021): 72–76. http://dx.doi.org/10.22225/we.20.1.3151.72-76.
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Dalam usaha meningkatkan kinerja karyawan, tingginya pendidikan pengalaman kerja dan motivasi kerja tersebut diharapkan mampu meningkatkan kualitas pelayanan terhadap tamu. Tujuan penelitian ini adalah untuk mengetahui dan menganalisis pengaruh pendidikan, pengalaman kerja dan motivasi kerja terhadap kinerja karyawan pada Hotel Champlung Mas Resort & Spa Legian. Pada penelitian ini karyawan yang digunakan sebagai sampel sebanyak 52 orang. Teknik analisis data terdiri dari uji validitas, uji reliabilitas, uji asumsi klasik, analisis regresi linier berganda, uji F, dan uji t. Hasil analisis menunjukkan bahwa pengaruh pendidikan terhadap kinerja karyawan diperoleh thitung (3,949) > ttabel (2,010) dengan tingkat signifikansi 0,000 < 0,05 yang berarti bahwa variabel pendidikan berpengaruh positif signifikan terhadap kinerja karyawan pada Hotel Champlung Mas Resort & Spa Legian. Pengaruh pengalaman kerja terhadap kinerja karyawan diperoleh thitung (2,271) > t tabel (2,010) dengan tingkat signifikansi 0,028 < 0,05 yang berarti bahwa variabel pengalaman kerja berpengaruh positif signifikan terhadap kinerja karyawan pada Hotel Champlung Mas Resort & Spa Legian. Pengaruh motivasi kerja terhadap kinerja karyawan diperoleh thitung (4,026) > ttabel (2,010) dengan tingkat signifikansi 0,000 < 0,05 yang berarti bahwa variabel motivasi kerja berpengaruh positif signfikan terhadap kinerja karyawan pada Hotel Champlung Mas Resort & Spa Legian. Berdasarkan uji F (secara isimultan) diperoleh Fhitung (17,384) > Ftabel (2,79) dengan nilai signifikansi F adalah 0,000 < 0,05. Hal ini berarti bahwa variabel pendidikan, pengalaman kerja dan motivasi kerja secara simultan berpengaruh signifikan terhadap kinerja karyawan pada Hotel Champlung Mas Resort & Spa Legian dengan nilai R2 = 52,1% yang berarti bahwa sebesar 52,1% kinerja karyawan pada Hotel Champlung Mas Resort & Spa Legian dipengaruhi oleh variabel pendidikan, pengalaman kerja dan motivasi kerja sedangkan sisanya sebesar 47,9% dipengaruhi oleh variabel lain yang tidak diteliti pada penelitian ini.
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Devitasari, Apriliana, I. Gusti Ngurah Widyatmaja y Putu Ratih Pertiwi. "Karakteristik dan Motivasi Penyandang Disabilitas Sebagai Karyawan di Nusa Dua Beach Hotel". Jurnal Kepariwisataan dan Hospitalitas 5, n.º 2 (10 de enero de 2022): 82. http://dx.doi.org/10.24843/jkh.2021.v05.i02.p06.
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Pada penelitian ini dilatarbelakangi oleh adanya kurangnya perhatian perusahaan di Kabupaten Badung dalam menyerap tenaga kerja penyandang disabilitas serta keragaman penempatan kerja dan perbedaan jenis disabilitas pada karyawan di Nusa Dua Beach Hotel and Spa yang memiliki karakteristik pekerjaan yang berbeda adanya keragaman ini memberikan peran dalam melakukan pekerjaan. Selain karakteristik, motivasi penyandang disabilitas mendukung keinginan penyandang disabilitas untuk bekerja pada suatu perusahaan. Aturan yang diberikan oleh pemerintah melalui Undang-Undang Nomor 8 tahun 2016 tentang Penyandang Disabilitas dilakukan oleh Nusa Dua Beach Hotel and Spa dalam bentuk mempekerjakan penyandang disabilitas sebagai karyawan. Tujuan dari penelitian ini adalah untuk mengetahui karakteristik dari karyawan disabilitas di Nusa Dua Beach Hotel and Spa, untuk mengetahui motivasi kerja dari karyawan disabilitas di Nusa Dua Beach Hotel and Spa, untuk mengetahui faktor penghambat dan pendukung karyawan disabilitas selama bekerja di Nusa Dua Beach Hotel and Spa. Metode yang digunakan dalam penelitian ini adalah deskriptif kualitatif dengan mengumpulkan dan menyatukan informasi data dari identifikasi data mentah yang kemudian hasil analisa akan dilakukan interpretasi data dengan mengumpulkan kesimpulan dari data yang dikumpulkan kemudian dikembangkan dengan teori yang di dapat. Pengumpulan data dilakukan dengan observasi, studi literatur, penyebaran kuesioner, dokumentasi dan wawancara mendalam. Hasil dari analisa data menyatakan bahwa motivasi instrinsik dan motivasi ekstrinsik berperan kinerja karyawan terutama dalam berprestasi, karakteristik sosiodemografis dan karakteristik pekerjaan berperan dalam kesesuaian pekerjaan dengan karakteristik karyawan dan produktivitas kerja karyawan. Faktor pendukung karyawan penyandang disabilitas dalam bekerja salah satunya adalah prestasi dari karyawan. Faktor penghambat dalam bekerja salah satunya adalah rotasi pekerjaan.
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Elias-Almeida, Anabela, Francisco Javier Miranda y Paulo Almeida. "Customer delight: perception of hotel spa consumers". European Journal of Tourism, Hospitality and Recreation 7, n.º 1 (1 de mayo de 2016): 13–20. http://dx.doi.org/10.1515/ejthr-2016-0002.
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Abstract Delighted customers are those whose expectations have been exceeded by the service provider. Competitors in the hotel business need to go beyond what is expected in order to satisfy the guest with an unpredictable positive experience. This study was aimed to clarify the significance of customer delight as an antecedent to customer loyalty, in five-star hotel spas in Portugal. To better understand spa consumers’ perception of delight, the development and testing of an integrated model was undertaken by examining the relationship between perceived service quality, customer satisfaction, loyalty and customer delight. The model was tested using surveyed data from 427 spa consumers and validated using partial least squares (PLS) technique. The results indicated that satisfaction had a direct positive effect on customer delight and, consequently, influences the effect of customer delight on customer loyalty.
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Swandini, Luh Putu Erik. "Lingkungan Kerja Dan Motivasi Kerja Karyawan Hotel Matahari Beach Resort & Spa." Prospek: Jurnal Manajemen dan Bisnis 2, n.º 2 (31 de enero de 2021): 139. http://dx.doi.org/10.23887/pjmb.v2i2.27306.
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This study aims to examine the effect of work environment and motivation towards employee performance at Matahari Beach Resort & Spa Hotel. Research design used in this study is quantitative causal. The research subjects were 122 employee who worked at Matahari Beach Resort & Spa Hotel and the objects in this study were work environment, work motivation and employee performance. Data collected through questionnaire and analyzed using path analysis. The results showed that: (1) work environment has a positive and significant affect on employee performance (2) work motivation has a positive and significant affect on employee performance (3) work environment has a positive and significant affect on work motivation and (4) work environment has a positive and significant effect on employee performance through work motivation at Matahari Beach Resort & Spa Hotel
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Han, Heesup, Pham Thi Mai Thuong, Kiattipoom Kiatkawsin, Hyungseo Bobby Ryu, Jinkyung (Jenny) Kim y Wansoo Kim. "Spa hotels: Factors promoting wellness travelers’ postpurchase behavior". Social Behavior and Personality: an international journal 47, n.º 6 (2 de mayo de 2019): 1–13. http://dx.doi.org/10.2224/sbp.7605.
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Our purpose in this study was to provide a clear understanding of spa hotel customers’ behavioral intention formation by examining the intricate relationships among quality, emotion (pleasure and arousal), satisfaction, and desire, and their effect on behavioral intention. Participants were 300 customers who had visited a spa hotel and used spa services in South Korea at least once within the past 3 years. Results showed the criticality of 3 spa quality dimensions (tangibility, assurance, and empathy) in eliciting pleasure. In addition, pleasure significantly contributed to improving satisfaction and desire, both of which led to behavioral intention. Results also showed that pleasure, satisfaction, and desire played a crucial mediating role in the theoretical framework. Finally, we successfully built a theoretical framework that efficiently links spa quality → emotion → satisfaction/desire → behavioral intention in a sequential manner.
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Nugroho, Aggi y I. Wayan Wiryawan. "PERLINDUNGAN HUKUM PEKERJA KONTRAK DALAM UPAH MINIMUM PADA HOTEL KELAPA RETREAT & SPA DI JEMBRANA". Kertha Semaya : Journal Ilmu Hukum 7, n.º 7 (17 de junio de 2019): 1. http://dx.doi.org/10.24843/km.2019.v07.i07.p05.
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Adapun faktor yang belakangi terjadinya kemiskinan, lemahnya strukur sosial dan ekonomi, kurangnya kesempatan bekerja, pengecualian terhadap orang-orang yang memiliki tingkat perekonomian yang kurang kewaspadaan pekerja untuk mendapatkan pekerjaan. Suatu perjanjian yang telah disepakati oleh para pihak secara tidak langsung akan menjadi undang – undang bagi para pihak yang mengikatkan dirinya dan dalam membuat perjanjian harus beritikad baik. Berdasarkan uraian diatas, adapun permasalahan yang dibahas adalah Bagaimanakah perlindungan hukum bagi pekerja dalam pemberian upah yang tidak sesuai dengan UMK di Hotel Kelapa Retreat & SPA di Kabupaten Jembrana dan Bagaimanakah upaya hukum yang dilakukan pekerja akibat mengalami upah dibawah UMK di Hotel Kelapa Retreat & SPA di Kabupaten Jembrana. Metode yang digunakan dalam penelitan ini adalah metode penelitian yuridis empiris, serta jenis pendekatan yang digunakan dalam penelitian ini yaitu pendekatan fakta pendekatan perundang-undangan.
Tujuan dari penelitian ini untuk memahami dan mengetahui pelaksanaan pengupahan yang di berikan terhadap tenaga kerja kontrak dan yang bekerja di Hotel kelapa retreat & SPA di Kabupaten Jembrana, Perlindungan hukum bagi pekerja kontrak yang menerima upah di bawah UMK di Hotel Kelapa Retreat & Spa, sistem pengupahan yang di terapkan tidak sesuai dengan peraturan UMK (Upah Minimum Kabupaten/Kota) yang berlaku sebagaimana mestinya di Kabupaten Jembrana. Kata Kunci :Pekerja, Perjanjian Kerja, Upah
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Karunarathne, A. C. I. D. y D. A. C. Silva. "The impact of hotel attributes on room rate in star graded hotels in Colombo, Sri Lanka". Journal of Sustainable Tourism and Entrepreneurship 2, n.º 3 (25 de marzo de 2021): 159–70. http://dx.doi.org/10.35912/joste.v2i3.557.
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Abstract Purpose: The purpose of this study was to examine how the availability or absence of different hotel attributes affect the room rate during a given period. This study identified the impact of various hotel attributes on the room rate. Research methodology: Published data on available hotel attributes, and room rates of selected room categories of star-graded hotels in Colombo district, Sri Lanka, were gathered online through booking.com. The Ordinary Least Squares (OLS) method was used to estimate the impact of key determinants under hotel amenities, quality signals, and locational attributes. Results: The results revealed eleven key attributes of the room rate in star-graded hotels, illustrating the positive impact from seven determinants and the negative impact from four determinants. Hotel class or star grade was the most significant determinant in the room rate, which generally determines the pricing behavior and service quality and most of the attributes and characteristics in a hotel. Availability of a business center, location of the hotel, fitness center/spa, total number of rooms in the hotel, room size, and view from room also significantly determined the room rate. Limitations: Booking.com, as the most popular Online Travel Agent (OTA) used in Sri Lanka, it was assumed that the information is frequently updated. The study was extended for the hotels in the Colombo district, and hence, the results were based on the point data, which may not be an islandwide representation or year through data. Contribution: As theoretical applications are underused in pricing and revenue decisions in the Sri Lankan hotel sector, results will lead to advance the decision making of practitioners, and this study will be a complement to the lack of literature in the field of revenue management in Sri Lankan context and may encourage future researchers laying an inspiring beginning.
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Poór, Judit, Éva Tóth y Dávid Besenyei. "Hotel Reservation in a Hungarian - Located in Hévíz - Thermal and Spa Hotel". DETUROPE - The Central European Journal of Tourism and Regional Development 11, n.º 1 (31 de marzo de 2019): 117–26. http://dx.doi.org/10.32725/det.2019.007.
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Prajayanti, Ni Putu Sri, I. M. Sudana y I. G. M. Karma. "SWOT Analysis As A Determiner Of Marketing Strategy At b Hotel Bali & Spa Denpasar". Journal of Applied Sciences in Accounting, Finance, and Tax 4, n.º 1 (15 de abril de 2021): 41–47. http://dx.doi.org/10.31940/jasafint.v4i1.2409.
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This research aims to determine the marketing strategy that must be taken from the results of the SWOT analysis at the b Hotel Bali & Spa Denpasar. This study uses primary data sources and secondary data sources with data collection methods through interviews, observation and questionnaires. The analysis technique used is a qualitative descriptive analysis technique, namely the SWOT analysis technique which explains, first, the data collection stage at the Bali Hotel & Spa Denpasar regarding the identification of internal and external factors in the form of strengths, weaknesses, opportunities, and threats, the second is the analysis stage, and third namely the stage of decision making to determine the strategy to be taken by the company. The research results from the SWOT analysis show that the company is in quadrant I, where it shows a problem regarding for the strength to see opportunities where the strategy taken is the SO strategy used to be applied in developing strategies that can be suggested at management b Hotel Bali & Spa Denpasar, to can improve the progress of the hotel going forward.
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Borkowska, Anna y Agnieszka Czerw. "Organizational roles and the work and organizational engagement". Polish Psychological Bulletin 48, n.º 2 (27 de junio de 2017): 188–97. http://dx.doi.org/10.1515/ppb-2017-0022.
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Abstract Purpose - The article aims to attempt to define the work and organization engagement of the employees of one of the exclusive hotel spa in Poland. The present paper proposes that organizational roles taken by employees differentiate symptoms of their engagement. The research aims to test the hypothesis and to show the differences at the level of concepts and behaviors. Design/methodology/approach - The following study is an attempt to define the work and organizational engagement of employees of one of the exclusive SPA (sanus per aquam) hotels in Poland. The study was conducted using qualitative methods in the form of individual interviews and a group interview. The study described is part of a bigger project implemented in a Hotel. One department within the hotel, the kitchen of the main restaurant, was chosen for analysis. As such, opinions of two managers of various ranks (the Chef and the Deputy Manager of the Hotel) and seven persons from the aforementioned department are presented in this paper. Findings - Data analysis allowed us to conclude that organizational roles performed by employees may, in an influential way, shape the level and mental representation of the work and organizational engagement. Our results show that the higher position an employee has in the organizational hierarchy, the better is his/her understanding and the bigger is level of engagement both in work and in the organisation. What’s more, higher organizational role is conducive to mixing these two perspectives, and the lower role makes them clearly separated.
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Lu, Iuan-Yuan y Jerry Yuwen Shiu. "Decision-making Framework of Customer Perception of Value in Taiwanese Spa Hotels". Social Behavior and Personality: an international journal 39, n.º 9 (14 de octubre de 2011): 1183–92. http://dx.doi.org/10.2224/sbp.2011.39.9.1183.
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In this study we examined the framework linking antecedents of perceived value and willingness to buy in the Taiwanese spa hotel industry. We developed 6 hypotheses to identify the factors that are evaluated by customers. Hierarchical multiple regression analysis of data collected from hotels in 4 major spa regions in Taiwan revealed that the source of multicollinearity among the antecedents resulted in perceived value, which was positively associated with willingness to buy, being assigned varying levels of importance. The results also confirmed the 2 distinct and different effects of perceived price to perceived value and perceived quality in the service domain. Our findings could be used for comparative studies of value perception in other service industries and cultural settings.
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Tsai, Henry, Eunju Suh y Charlotte Fong. "Understanding Male Hotel Spa-Goers in Hong Kong". Journal of Hospitality Marketing & Management 21, n.º 3 (abril de 2012): 247–69. http://dx.doi.org/10.1080/19368623.2012.624295.
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Thorsteinsdottir, Kristin. "The state of the European hotel spa sector". Journal of Retail & Leisure Property 4, n.º 3 (julio de 2005): 272–77. http://dx.doi.org/10.1057/palgrave.rlp.5090224.
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Handani, Luh Komang y Desak Gde Sayang Adnyani. "Pengaruh Gaya Kepemimpinan Dan Motivasi Terhadap Kinerja Karyawan Pada Hotel Kayumanis Ubud Private Villa & Spa Gianyar". Jurnal Manajemen dan Bisnis Equilibrium 4, n.º 2 (30 de septiembre de 2018): 125–35. http://dx.doi.org/10.47329/jurnal_mbe.v4i2.312.
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Keberhasilan seluruh pelaksanaan tugas-tugas kerja suatu perusahaan sangat ditentukan oleh tersediannya sumber daya manusia yang berkualitas. Salah satu pendekatan dalam upaya meningkatkan kinerja karywan tersebut dapat dilakukan melalui praktik gaya kepemimpinan dan motivasi yang sesuai. Adanya perhatian dan ditemui permasalahan berkaitan dengan gaya kepemimpinan dan motivasi dalam usaha meningkatkan kinerja karyawan maka sangat layak dalam penelitian ini diteliti lebih jauh lagi pengaruh gaya kepemimpinan dan motivasi terhadap kinerja karyawan pada hotel kayumanis ubud private villa & spa gianyar.
Tujuan penelitian adalah untuk mengetahui pengaruh secara parsial maupun simultan antara gaya kepemimpinan dan motivasi terhadap kinerja karyawan pada hotel kayumanis ubud private villa & spa gianyar. Populasi dalam penelitian ini adalah semua karyawan pada Kayumanis Ubud Private Villa & Spa. Sampel dalam penelitian ini adalah 116 orang karyawan yang bekerja pada Kayumanis Ubud Private Villa & Spa yang diambil secara Probability Sampling. Data dianalisis dengan menggunakan analisis regresi linier berganda, analisis determinasi, uji signifikansi parsial (t-test) dan uji signifikansi simultan (F-test), dimana dalam perhitungannya menggunakan bantuan program Statistical Product and Service Solution (SPSS).
Hasil analisis regresi berganda yaitu Y = 1,382 + 0,516X1 + 0,458X2. variabel Gaya kepemimpinan (6,820), diikuti motivasi (6,745). Hasil uji t membuktikan variabel Gaya Kepemimpinan dan Motivasi berpengaruh positif dan signifikan secara parsial dan simultan terhadap variabel Kinerja Karyawan pada Kayumanis Ubud Private Villa & Spa Gianyar. Artinya menurut karyawan, kedua variabel independen dianggap penting untuk Kinerja Karyawan pada Kayumanis Ubud Private Villa & Spa Gianyar. Nilai koefisien determinasi sebesar 0,873 menunjukkan bahwa perubahan gaya kepemimpinan dan motivasi secara simultan berkontribusi terhadap perubahan kinerja karyawan sebesar 87,3%, sedangkan sisanya 12,7% disumbangkan oleh variabel lain di luar variabel gaya kepemimpinan dan motivasi yang tidak dibahas dalam penelitian ini. Dan dari uji F test diperoleh variabel gaya kepemimpinan dan motivasi berpengaruh positif dan signifikan terhadap kinerja karyawan pada hotel Kayumanis Ubud Private Villa & Spa Gianyar.
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Pirnar, Ige, Yasemin Celik Kamali y Engin Deniz Eris. "Soft innovation in hotel services: case of Izmir City". International Journal of Tourism Cities 6, n.º 4 (20 de diciembre de 2019): 1025–43. http://dx.doi.org/10.1108/ijtc-05-2019-0072.
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Purpose The purpose of this paper is to figure out the impacts of soft innovation in the city hotels in general, whereas the focus is on figuring out if there exists a difference in vitality on the components of soft innovation among the hotel categories, as 4 stars, 5 stars and boutique hotels in Izmir, Turkey. Design/methodology/approach The first part is related to a detailed literature review on the soft innovation components as color, sound, light, scent and decoration. Literature review is followed by a qualitative research where expert information on the research topic is collected. Judgmental sampling is used to identify experts’ views where in-depth semi-structured interviews are conducted with 12 hotel managers in Izmir city. The soft innovation hotel application areas taken into consideration are: lobby and reception, rooms, restaurant, bar and ballroom areas, meeting and congress halls, SPA and pools, gardens and landscape and other exterior hotel architecture. Findings The findings of the research reveal the sample hotel managers’ views as all the soft innovation applications are important for all city hotels regardless of their category, meaning that soft innovation may lead to better marketing results. Thus, according to hotel managers, soft innovation offerings have a potential for better customer satisfaction as positive feedback. However, the vitality degree among components changes according to the hotel’s category. For boutique hotels the most important component is found to be the decoration of the hotel, whereas for 4 stars hotels it is light and for 5 stars hotels it is scent. Research limitations/implications The results of this study give relatively limited information because only managers’ point of view are shown. In the research, customers’ perceptions on soft innovation based interviews with the top management of the hotels studied takes place, indicating which may not be the case to reflect the real perception of customers. Therefore, for further researches, it is recommended for the other researches to take into consideration of customers’ point of views as well. Also, time limitation, sample size and application of only qualitative research may be stated as the limitations for this study. Quantitative research applies to customers on the same topic and problem statement is recommended for further studies related to city hotels’ soft innovation applications. Practical implications Motivation of this study is to understand how soft innovation can change hotels’ atmosphere and make it more attractive from the managers’ perceptions. According to hotel managers’ views, soft innovation applications may lead to higher customer satisfaction, but the level of investment among the components may change according to the city hotel’s category. Research implications indicate that hotel managers may optimize the effectiveness of their soft innovation efforts by taking into consideration their hotel type, application areas and innovation category as decoration, color, scent, sound and light. According to hotel managers, decoration-related soft innovation is more important to boutique hotels, lighting-related soft innovation is an effective investment for 4 stars hotels and scent-related soft innovation is a suitable investment for 5 stars hotels. Originality/value The originality of the study lies in the analysis of the components of soft innovation as a means for effective city hotel marketing and innovative management applications. Though it is a very suitable industry for implementation, improvement and development, there are limited studies on soft innovation applications in the hotel industry.
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Sang-Hyeop Lee, 김학선 y Shuet May Toh. "The Customers’ Perception on Luxury Hotel: A Case of Sunway Resort Hotel and Spa". Culinary Science & Hospitality Research 22, n.º 6 (septiembre de 2016): 145–50. http://dx.doi.org/10.20878/cshr.2016.22.6.015.
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Sang-Hyeop Lee, 김학선 y Shuet May Toh. "The Customers’ Perception on Luxury Hotel: A Case of Sunway Resort Hotel and Spa". Culinary Science & Hospitality Research 22, n.º 6 (septiembre de 2016): 145–50. http://dx.doi.org/10.20878/cshr.2016.22.6.015015015.
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Lagrosen, Yvonne y Stefan Lagrosen. "Customer perceptions of quality – a study in the SPA industry". European Business Review 28, n.º 6 (10 de octubre de 2016): 657–75. http://dx.doi.org/10.1108/ebr-05-2016-0070.
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Purpose The purpose of this study is to explore dimensions of customer perceptions of factors important for a quality experience in the SPA industry and to assess service quality implications for these dimensions. Design/methodology/approach The empirical study involved seven Swedish SPA hotels. The first part was qualitative, consisting of seven focus-group interviews with hotel guests. In addition, service providers’ perceptions of customer quality were collected through seven quality cafés. The qualitative parts were analysed with the constant comparative technique from the grounded theory approach. Based on the findings from the interviews, a questionnaire was delivered to 400 randomly accessed women. The responses were analysed with exploratory factor analysis and cluster analysis. Findings The focus-group interviews showed that the customers’ perception of quality could be expressed in the following dimensions: physical effects, mental effects, pleasure and flexibility. The dimensions for customer quality seen from the staff’s perspective were treatments, climate and the SPA facility itself. The exploratory factor analysis defined the following underlying factors: enjoyment, treatments, practicality, fitness, cost and calm. The cluster analysis resulted in four groups of customer profiles: the more of everything group, the enjoyers, the savers and the fitness freaks. Research limitations/implications A limitation is that the study has only been carried out in one country. The main implication for research is a better understanding of quality dimensions and perceptions of service quality in the SPA industry. Practical implications The study provides a comprehensive insight into the dimensions of quality for SPA visitors. Moreover, four distinct groups of customers have been identified. This knowledge should be useful for SPA managers. Originality/value Only limited amounts of research have previously been carried out in the SPA industry. The paper provides a framework depicting perceptions of quality dimensions in SPA hotels.
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Nagy, Andrea. "The Orientation towards Innovation of Spa Hotel Management: The Case of Romanian Spa Industry". Procedia - Social and Behavioral Sciences 124 (marzo de 2014): 425–31. http://dx.doi.org/10.1016/j.sbspro.2014.02.504.
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Bakirtzoglou, Panteleimon, Spyridoula Vryoni y Anagiotis Ioannou. "Hotel spa managers' perceptions of service quality in Greece". Serbian Journal of Management 13, n.º 2 (2018): 323–34. http://dx.doi.org/10.5937/sjm13-13687.
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Rancic, Milica, Jovanka Popov-Raljic y Lazar Pavic. "Spa-wellness center as part of the hotel facility". Turizam 17, n.º 2 (2013): 45–59. http://dx.doi.org/10.5937/turizam1302045r.
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Blesic, Ivana, Jovan Romelic y Vuk Garaca. "An investigation of the expectations and perceptions of consumers about the quality of services in the spa hotels of West Morava region". Glasnik Srpskog geografskog drustva 89, n.º 1 (2009): 103–14. http://dx.doi.org/10.2298/gsgd0901103b.
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The paper examines the concept and measurement of quality of service in the hotel sector. The results of research survey that relate to the expectations and perceptions of consumers about the quality of services in the spa hotels are represented here. The survey was conducted in five Serbian spas (West Morava region) in August and September 2008. A model for measuring the quality of services is developed based on the SERVQUAL model. Statistical methods used here are descriptive statistical analysis and analysis of variance ANOVA, which is used for analyzing whether there is a statistically significant link between the dependent variables (questions in the domain of expectations and perceptions) and the independent variables (age structure of respondents). The results may be important to the providers of hotel services and contribute to the advancement of business through the adjustment of the product to the needs of the guest.
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Oktadiana, Hera y Yuliana Yuliana. "Hubungan antara Demografi Konsumen dengan Kepuasan terhadap Layanan Paket Perawatan Spa di GY Spa Jakartal". Binus Business Review 1, n.º 2 (30 de noviembre de 2010): 561. http://dx.doi.org/10.21512/bbr.v1i2.1103.
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Spa industry has been growing quite fast in many parts of the world, including Indonesia. The prospect of spa business is still very positive and wide open. There are many varieties of spas offered, such as day spas, hotel-based spas, resort spas and destination spas. Regardless of the type of spa, most spa operators provide massage and nutrition related services. GY Spa, one of the best spa operators in Jakarta offers several spa packages which include body massage, body treatment, body scrub, face massage and aromatheraphy. This research aims to find the correlation between the demographic segmentation and the consumer satisfaction towards the spa packages in GY Spa. Based on the research, it is found that education, occupation and nationality have no correlation toward the consumer satisfaction, while age and gender shown to have correlation. Female and the younger customers are more satisfied with the spa packages offered by GY Spa.
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Pirastyo, Swastono Putro y Yuliana Pinaringsih Kristiutami. "Pemanfaatan Bahan Makanan Tradisional Tempe Kedelai Sebagai Menu Andalan Hotel". Journal : Tourism and Hospitality Essentials Journal 8, n.º 1 (25 de junio de 2018): 39. http://dx.doi.org/10.17509/thej.v8i1.11688.
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Tempe is one famous traditional food from Indonesia. Tempe can be process into so many variety of food with delicious taste. But in hospitality industries, the utilization of tempe is not maximal yet. This research is to find out the utilization of tempe in Jadul Village Resort and Spa. This research is also wanted to find how often tempe used in the menu, and how good the demand of the tempe itself. After this research, hopefully tempe can used more often as the main course menu, or as side dishes. And hopefully, tempe can dreated into signature dishes that represent Jadul Village Resort and Spa as a resort with the Indonesian specialty.
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Prasista Bestari, I. Putu, I. G. A. Oka Suryawardani y Agung Suryawan Wiranatha. "Respon terhadap Otentisitas: Tanggapan Wisatawan Asing terhadap Unsur-unsur Budaya dalam Tiga Hotel Internasional di Bali". Jurnal Kajian Bali (Journal of Bali Studies) 10, n.º 1 (12 de abril de 2020): 139. http://dx.doi.org/10.24843/jkb.2020.v10.i01.p07.
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Artikel ini meneliti bagaimana wisatawan mancanegara menanggapi elemen budaya Bali yang otentik yang ditampil-kan oleh pelaku bisnis perhotelan di Bali, dengan mengambil tiga hotel internasional sebagai objek studi, yaitu Nusa Dua Beach Resort dan Spa Hotel, W Hotel Seminyak, dan Four Seasons Resort di Ubud. Tiga hotel ini dipilih karena merupakan hotel internasional dan terletak di tiga tujuan wisata yang berbeda, tetapi semuanya menawarkan elemen budaya Bali dalam pelayanannya. Masalah yang dibahas adalah bagaimana tanggapan wisatawan terhadap unsur-unsur budaya Bali, terutama tentang arsitektur, makanan, seni budaya, dan pelayanan. Penelitian ini bersifat kualitatif, data diambil dengan teknik netnografi dalam bentuk komentar wisatawan tentang pelayanan di hteo tempatnya menginap yang diposting di web Tripadvisor. Data dianalisis dengan teori respons dan teori analisis konten interpretif. Analisis menunjukkan bahwa tertarik terhadap unsur-unsur budaya Bali yang otentik. Disaran agar hotel-hotel internasional menampilkan elemen budaya Bali secara eksplisit untuk mendukung citra Bali sebagai destinasi wisata budaya.Kata kunci: budaya Bali, arsitektur, makanan Bali, netnografi, hospitaliti
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Kovalska, Lesya y Tetiana Tkachenko. "DEVELOPMENT OF CONCEPTUAL PRINCIPLES OF HOTEL DESIGN ACTIVITY (ON THE EXAMPLE OF THE SOLUTION OF THE 5 STAR CAPITAL HOTEL-LUXURY)". SCIENTIFIC ISSUES OF TERNOPIL VOLODYMYR HNATIUK NATIONAL PEDAGOGICAL UNIVERSITY. SERIES: GEOGRAPHY 51, n.º 2 (5 de diciembre de 2021): 146–56. http://dx.doi.org/10.25128/2519-4577.21.2.17.
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Currently, the national sphere of services forms the economy of the state, country, regions, is becoming an important factor in the stable development of the hotel industry in the modern structure of the hospitality industry. The modern sphere of hospitality, as one of the highly profitable branches of the economy, is the leading direction of socio-economic development of Ukraine. The development of the hotel industry in Ukraine is constrained by a number of factors, such as: shortcomings in the financial and banking system, limited solvency of the population, the political situation in the country, the imperfect tax system, the COVID-19 pandemic. During the development of the concept, the decisive factors that influenced the design and development of a 5-star luxury hotel with 70 rooms in Solomyanskyi district of Kyiv were the features of the district, namely: geolocation, infrastructure, land cost, environmental comfort, etc. Thus, an important area of optimization of the technological process in the hotel business is the diversification of production, which is associated with the expansion of production capacity of the hotel business through the rational use of resources. The purpose of the study is to establish and disclose the factors of influence on the development of conceptual foundations of hotel design. The research was conducted by elaborating legislative acts of Ukraine, scientific publications on hotel design, statistical data, expert assessments. The main theoretical and practical results that determine the novelty and practical significance of the study are to determine the sequence of actions to develop conceptual principles of hotel design, which can be represented as the following chain: mission ® practical philosophy of the hotel ® type ® category ® purpose ® comfort level ® choice of accommodation and food. It is established that the importance of using in the process of conceptual design of hotels comprehensive information on the factors influencing the activities of the enterprise in the hospitality industry, coordination of this information with the values and objectives of the business, namely the mission of creating and operating a hotel business. and principles that in the future will be focused and used in the operational management of the already commissioned hotel. A comparative analysis of accommodation facilities, including the pricing policy of the number of rooms, restaurants and the type of kitchens. as well as service facilities of Solomyansky district. The analysis of potential consumers of hotel services is presented, such as: cultural and leisure, spa services, trade services and business services. Such 5 * luxury hotels meet the existing and potential demand for hotel and business services. With the provision of appropriate business services of proper quality and optimal price, you can solve the problem of finding a place to stay, relax and business.
Key words: national services, conceptual framework, design, five-star hotel, hospitality, hospitality, luxury hotel.
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Wirtz, Jochen. "The Banyan Tree: branding the intangible". Emerald Emerging Markets Case Studies 1, n.º 1 (1 de enero de 2011): 1–12. http://dx.doi.org/10.1108/20450621111110474.
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Subject area Services marketing, hotel management, branding, and promotion management. Study level/applicability Undergraduate business and management; MBA/MA management courses. Case overview Banyan Tree Hotels and Resorts had become a leading player in the luxury resorts and spa market in Asia. As part of its growth strategy, Banyan Tree had launched new brands and brand extensions that included resorts, spas, retail outlets, and even museum shops. Now, the company had to contemplate how to manage its brand portfolio and expand its business while preserving the distinctive identity and strong brand image of Banyan Tree, its flagship brand. Expected learning outcomes This case illustrates how a powerful service brand can be built even with little advertising. It also exemplifies how pro-environmental business practices can co-exist with a firm's profit objectives. Set in a service context, the case may be used in discussions on services marketing, hotel management, branding, and promotion management. Supplementary materials Teaching notes
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Putra, I. Wayan Roy Sarlita y I. Gusti Ayu Dewi Adnyani. "PENGARUH KOMUNIKASI, BUDAYA ORGANISASI DAN LINGKUNGAN KERJA FISIK TERHADAP KEPUASAN KERJA KARYAWAN RAMADA BINTANG BALI". E-Jurnal Manajemen Universitas Udayana 8, n.º 4 (28 de febrero de 2019): 2014. http://dx.doi.org/10.24843/ejmunud.2019.v08.i04.p05.
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The purpose of this study was to determine the effect of communication, organizational culture and physical work environment on employee job satisfaction at the Ramada Bintang Bali Resort and Spa. The population is all employees at the Ramada Bintang Bali Resort and Spa Hotel in Kuta. The population is 92 people. The sample determination technique used is the saturated sample method, namely the method of determining the sample with the entire population made as a research sample, so that the number of samples of respondents used were 92 people. The data analysis technique used in this study is multiple linear regression analysis. The results showed that communication, organizational culture and physical work environment had a positive and significant effect on job satisfaction. This means that the better communication happens, the stronger the organizational culture is formed and the better the working environment conditions at the Ramada Bintang Bali Resort and Spa Hotel, the higher the job satisfaction that employees feel.
Keywords: communication, organizational culture, physical work environment, job satisfaction
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Briggs, Jean L. "SPA Biennial Meeting, San Diego (Catamaran Hotel), April 9, 2005". Ethos 38, n.º 2 (junio de 2010): 1–7. http://dx.doi.org/10.1111/j.1548-1352.2010.01141.x.
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Lo, Ada S. y Corrine Wu. "Effect of Consumption Emotion on Hotel and Resort Spa Experience". Journal of Travel & Tourism Marketing 31, n.º 8 (14 de noviembre de 2014): 958–84. http://dx.doi.org/10.1080/10548408.2014.895692.
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Oyabu, Takashi, Yusuke Kajiwara, Hiromi Ban y Haruhiko Kimura. "Feature extraction of Japanese spa resort hotel by Chinese students". Journal of Global Tourism Research 1, n.º 1 (2016): 29–34. http://dx.doi.org/10.37020/jgtr.1.1_29.
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Niernberger, Uwe y Angelika Kleewein. "Umsatzsteuer für SPA-Leistung im Wellness-Hotel – Haupt- oder Nebenleistung?" Journal für Medizin- und Gesundheitsrecht, n.º 4 (2018): 247. http://dx.doi.org/10.37942/jmg201804024701.
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Harahap, Zulkifli. "PENERAPAN METODE PERAMALAN RUNTUT WAKTU DALAM MENENTUKAN TARGET TINGKAT HUNI KAMAR DI HOTEL EL CAVANA BANDUNG". Tourism Scientific Journal 2, n.º 1 (30 de enero de 2017): 27. http://dx.doi.org/10.32659/tsj.v2i1.16.
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Sebagai sebuah bentuk usaha komersil, tentunya hotel berusaha mendapatkan pendapatan yang sebesar-besarnya. Pada usaha akomodasi seperti hotel, pendapatan yang diterima umumnya berasal dari 3 departemen, yaitu:Rooms Department, Food and Beverage Department, dan Minor Operating Department , seperti: Telephone, Business Centre, Leisure Activities, Spa dan lain sebagainya. Kamar sebagai core product dari sebuah hotel dimana dalam menentukan besar kecilnya tingkat pendapatan yang diterima dari Room Department, dapat dilihat dari pendekatan Occupancy Rate, Average Room Rate, serta REVPAR (Revenue per Available Room). Pada setiap hotel secara umumnya, Rooms Department menyumbang pendapatan yang sedemikian besar bagi pendapatan hotel secara keseluruhan.Demikian juga khususnya bagi pihak manajemen Hotel EL Cavana Bandung. Dalam mengukur pendapatan tersebut, terlebih dahulu kita dapat melihat melalui seberapa besar jumlah kamar yang terjual dalam suatu periode waktu tertentu. Untuk mencermati keberhasilan penerapan forecast yang telah dibuat sebelumnya terhadap besar aktual yang dicapai, sederhananya kita dapatmelihat sejauh mana besar perbedaan dari masing-masing variabel tersebut, atau yang biasa disebut varian (variance).
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Herlikano, Rr Paulina Cristi, Ni Putu Ratna Sari y Agung Sri Sulistyawati. "Pengaruh Online dan Offline Reservations Terhadap Tingkat Hunian Kamar Hotel Jayakarta Yogyakarta". Jurnal Kepariwisataan dan Hospitalitas 5, n.º 2 (10 de enero de 2022): 160. http://dx.doi.org/10.24843/jkh.2021.v05.i02.p10.
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Pemilihan pemesanan cenderung ditentukan oleh buying behaviour konsumen, melihat hal ini pelaku bisnis perhotelan memanfaatkan dalam hal pemasaran, baik sumber pemesanan online maupun offline untuk meningkatkan tingkat hunian kamar. Penelitian yang berlokasi di The Jayakarta Yogyakarta Hotel and Spa yang terletak di Sleman, Yogyakarta ini bertujuan untuk mengetahui pengaruh online dan offline reservations baik secara simultan dan parsial terhadap tingkat hunian kamar, dan mengetahui variabel yang dominan mempengaruhi tingkat hunian kamar antara online dan offline reservation serta untuk mengetahui upaya yang dilakukan untuk meningkatkan tingkat hunian kamar di The Jayakarata Yogyakarta Hotel and Spa. Penelitian ini merupakan penelitian deskriptif kuantitatif. Pengambilan data dalam penelitian ini dilakukan dengan teknik observasi, wawancara, studi kepustakaan dan dokumentasi. Teknik analisis data menggunakan uji validitas, uji reabilitas, uji asumsi klasik, analisis korelasi berganda, analisis regresi berganda, pengujian F-test, pengujian t, koefisien determinasi. Hasil penelitian ini menunjukan bahwa secara simultan terdapat pengaruh yang positif dan signifikan antara online reservations dan offline reservations terhadap tingkat hunian kamar di The Jayakarta Yogyakarta Hotel and Spa. Hal ini ditunjukkan oleh nilai Fhitung (3196,788) > Ftabel (3,28). Pada uji t online reservations thitung (10,272) > ttabel (2,032), uji T offline reservations thitung (14.563) > ttabel (2,032) dan koefisien determinasi 99,5 persen. Variabel yang lebih dominan mempengaruhi tingkat hunian kamar secara parsial kedua variabel berpengaruh secara signifikan adalah variabel offline reservations. Hal ini dibuktikan dari uji determinasi dengan hasil yang didapatkan 86,2 persen tingkat hunian kamar dipengaruhi oleh offline reservations, serta 75,6 persen tingkat hunian kamar dipengaruhi oleh online reservation. Upaya yang dilakukan untuk meningkatkan variabel yang tidak dominan dengan mengikuti seminar yang diadakan oleh komunitas-kominitas E-commerce dan online travel agent, memperhatikan review masyarakat, memberikan informasi terbaru kepada masyarakat terkait dengan informasi hotel maupun promosi yang diadakan.
Kata kunci : Online Reservation, Offline Reservations, Tingkat Hunian Kamar, The Jayakarta Yogyakarta
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Roberts, Chris, Lisa Young y Misty Johanson. "Theory of Lodging". Journal of Hospitality & Tourism Research 43, n.º 8 (noviembre de 2019): 1135–52. http://dx.doi.org/10.1177/1096348019879488.
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For the initial development of the theory of lodging, the focus was on guest behavior in a hotel room. The theory is expanded to encompass the guest behavior in the entire hotel facility, including entrance into the lobby, private usage of the room, and time spent in such areas as the restaurant, lounge, gift shop, gym, spa, function rooms, and so on. The theory began with the observed differences in human behavior while at home versus during an overnight stay at a commercial lodging establishment. Further consideration is given to the guest behavior inside the public spaces of a hotel, which is beyond the privacy of the guest room but still within the protective boundary of the hotel building itself, and which is all a part of the lodging experience.