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1

Sari, Ni putu sartika. "Does Globalization of Tourism Serve as a Vector of Homogenization of Practices and Representations ? : the Study Case of Bali". Electronic Thesis or Diss., Angers, 2025. http://www.theses.fr/2025ANGE0001.

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Le tourisme, à la fois produit et agent de la mondialisation, joue un rôle central dans la mise en relation des populations, des cultures et des économies, par-delà des frontières. La globalisation pourrait engendrer une uniformisation des comportements des vacanciers, privilégiant tous les mêmes lieux de fréquentation et les mêmes usages. Cette recherche nourrit donc le dessein d’interroger la mondialisation du tourisme, comme vecteur d’homogénéisation des pratiques et représentations, à l’aune de l’étude des tourismes domestique et internationaux à Bali. Ainsi, nous questionnons la capacité de résistance des singularités culturelles nationales, dans la détermination des modèles de pratiques touristiques, dans un monde globalisé. Pour ce faire, notre méthodologie repose sur une approche hydride, associant études qualitatives et quantitatives, au prisme de trois perspectives : l’offre des tours opérateurs, les pratiques et représentations des touristes, et le point de vue des guides touristiques balinais. Cette recherche permet de démontrer que les singularités culturelles persistent, et contribuent à déterminer les la spécificité des lieux de fréquentations, des pratiques et des valeurs associées, en fonction de l’origine géoculturelle des vacanciers. La globalisation du tourisme n’a pas engendré une homogénéisation de la fréquentation des sites sur l’île, ni des usages qui leur sont associées. Au contraires, ces derniers témoignent d’une grande diversité. L’attraction mondialisée des destinations peut donc dissimuler une réalité beaucoup plus complexe, relevant d’une combinaison de pratiques et représentations, reflétant la diversité socio-culturelles des populations, qui perdurent
Tourism, both a product and an agent of globalization, plays a central role in connecting people, cultures and economies, across borders. Globalization could lead to a standardization of tourists' behavior, all favoring the same places of frequentation and the same uses. This research therefore nourishes the intention to question the globalization of tourism, as a vector of homogenization of practices and representations, in the relation of the study of domestic and international tourism in Bali. Thus, we question the capacity of national cultural singularities to resist, in determining models of tourist practices, in a globalized world. Thereby, our methodology is based on a hybrid approach, combining qualitative and quantitative studies, through the prism of three perspectives: the offer of tour operators, the practices and representations of tourists, and the point of view of Balinese tourist guides. This research demonstrates that cultural singularities persist, and contribute to determining the specificity of places of frequentation, practices and associated values, according to the geocultural origin of vacationers. The globalization of tourism has not led to a homogenization of the frequentation of sites on the island, nor of the uses associated with them. On the contrary, the latter demonstrate great diversity. The globalized attraction of destinations can therefore hide a much more complex reality, relating to a combination of practices and representations, reflecting the socio cultural diversity of populations, which persist
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2

Feruzi, Joyce Kokwongeza. "An evaluation of responsible tourism practices in the Tanzanian tourism industry". Thesis, Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/1591.

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Thesis submitted in fulfilment of the requirements for the degree Master of Technology: Tourism and Hospitality Management in the Business Faculty at the Cape Peninsula University of Technology, 2012
This thesis concerns sustainable tourism development in Tanzania. It determines the extent to which Tanzanian tourism policies have incorporated sustainable frameworks and principles and also ascertains the extent to which tour operators in Tanzania have adopted sustainable tourism practices. Furthermore, it attempts to understand the constraints to tourism development for future successful planning of Tanzania as a favourable tourist destination in Africa. One of the key principles of sustainable tourism is that the local population is placed at the centre of tourism development interventions in terms of participation in decision-making and benefit sharing. Sustainable tourism principles also support that environmental regulations should be at the forefront of tourism’s industry advocates in order to mitigate environmental degradation and deterioration in the form of vegetation degradation, disruption of wildlife behaviour, pollution increase and general over utilisation of resources. However, Tanzanian tourism policies do not incorporate environmental and social concerns adequately, nor do policy makers develop these policies with a unifying strategic vision in mind. A key example is failure of the tourism policy to include consideration of social and cultural factors such as community conservation of natural resources. Tanzania’s tourism sector is growing fast, and its contribution to the economy’s growth is significant. As a result, it has attracted investment and policy initiatives to support its development. Key problem areas that have been identified throughout the thesis are:  Low priority of sustainable policies - the emphasis is still on income generation for government. Sustainable policies are absent in the Integrated Tourism Master Plan (ITMP), Wildlife Policy and Hunting concessions;  Lack of adequate feedback mechanisms;  Apparent clash between sustainable policies and communities that are involved in subsistence farming on communal lands. Changing the system has huge socio- cultural impacts, while government shies away from this;  Low level of community involvement in tourist activities and planning matters;  Inadequate implementation and monitoring of strategies. The researcher, therefore, recommends that tourism planning should not only be a top down approach, but should involve all stakeholders in the tourism industry. Locals should be involved in tourism conservation decision making and the management of tourism policies, and should share in the financial proceeds of tourism. This will increase the level of conservation in tourism, as more people will be informed and be involved. The process of involvement of communities is crucial, as it decreases levels of illegal tourism activities on communal lands. The researcher believes that once locals are engaged in the planning of tourism related ventures, they will make an effort to conserve and preserve resources. Even though tourism policies in Tanzania make a note of sustainable practices (in terms of conservation and community involvement), it has only achieved these objectives on paper, and not enough has been done to ensure that these actions are carried out. It is also evident that development of tourism in Tanzania is a priority, while much focus has been placed on this owing to the economic value that it signifies. The main objective of Tanzania’s tourism policy is to promote low-density, high quality and high-priced tourism. One of the major problems with the government is that their concern for making money outweighs the need to implement sustainable tourism behaviours, therefore, leaving the environment and communities at a disadvantage, which eventually causes problems for destinations and the economy, at large.
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3

Möller, Cecilia. "Transforming geographies of tourism and gender : Exploring women's livelihood strategies and practices within tourism in Latvia". Doctoral thesis, Karlstads universitet, Avdelningen för geografi och turism, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-3424.

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This thesis explores different geographies of tourism, gender, work and liveli­hood in post-socialist Latvia. The study puts focus on the overall transforma­tion process and the reshaping of the tourism sector, in how Latvia is reimag­ined both as a nation state and as a tourism destination. One central aim is to analyse the transformation process as genderised, and how existing gender identi­ties in general and femininities more specifically are being transformed and mirrored within tourism. The thesis first contain an analysis of how Latvian tourism-mar­ket­ing carries genderised meanings and identities, based on three interrelated ‘geog­raphies’ as part of the transforming ‘national common space’: geogra­phies of neo-nationalism, geographies of Euro­peanisation and geographies of relic-communism. These hold certain imaginations and conceptions of space and place, and in­clude aims and priorities of the transition process. Secondly, focus is placed on the chang­ing conditions for women’s livelihood within rural tourism in the Cēsis district, and spa/health tourism in Jūrmala. The thesis has mainly a quali­tative approach, including semi-structured interviews and text analysis, but the case studies also comprise a survey. The thesis illustrates how tourism becomes an arena for reclaiming a Latvian national identity rooted in a pre-Soviet past, while also manifesting a Western European identity, and negotiating the remains of the controversial Soviet heritage. This process reveals, for example, traditional feminised features of the nation state, portraying women as the ‘mothers’ of the nation. Two case studies of female employees and entrepreneurs within rural tourism and spa/health tourism also show how women negotiate different ideals of femininities, in­cluding ‘traditional’, ‘Western’ and ‘socialist’ ideals, through their everyday live­lihood practices within both the public and the private sphere. Their negotia­tions for a more independent liveli­hood are also affected by structural factors, such as wages and taxes, but also by the local socio-cultural context and related gender identities, including class, family structure, age and ethnicity.
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4

Obrador-Pons, Pau. "Tourism as dwelling : an ethnography of the practices, bodies and places of mass tourism in Menorca". Thesis, Durham University, 2004. http://etheses.dur.ac.uk/1780/.

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5

Burke, Adam. "An ethnographically-based critique of sustainable tourism and cruise-boat eco-tourism practices in Galápagos, Ecuador". Master's thesis, University of Cape Town, 2012. http://hdl.handle.net/11427/14074.

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Includes bibliographical references.
Variations in people's notions of sustainability, eco-tourism, and the intersections between the two, calls fora critical assessment of sustainable eco-tourism practices. This is particularly the case in Galápagos, Ecuador, where there has been a recent upsurge in the numbers of eco-tourist visitors and in demand to develop sustainable eco-tourism as also to deal with the social consequences its practices have on people living in the archipelago. My dissertation fieldwork was conducted aboard one of the many catamarans in Galápagos providing eco-tourism opportunities and among terrestrial and marine entry points to the archipelago it visited. My data support an argument that Galapagueños' (Galápagos residents') dependency on eco-tourism has produced both social divides amongst them and changes in their ideas about nature and how to relate to it.
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6

Möller, Cecilia. "Transforming geographies of tourism and gender : exploring women's livelihood strategies and practices within tourism in Latvia /". Karlstad : Faculty of Social and Life Sciences, Human Geography, Karlstads universitet, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-3424.

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7

Van, Zyl Shireen Rosemary. "A critical assessment of responsible tourism practices: a case study of Stormsriver adventures". Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/4954.

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The research problem was based on the private sector implementation of Responsible Tourism, since 1996, perceived to be slow and challenging (Frey & George, 2010: 107). The South Africa Government proposed Responsible Tourism as the guiding principle for sustainable tourism development (Goodwin, 2011: 138). The problem is compounded by shortcomings identified in the nature of the research conducted about tourism and communities and the methodologies used. Tourism-Community relationships Theory was applied as the conceptual framework of the study. This theory advocates a holistic approach when conducting research about the impacts of tourism, encompassing community perspectives, attitudes, reactions and considerations for the future development and control of tourism (Pearce, Moscardo & Ross, 1996: 2). The insights gained contributed an emic understanding of the keyinformants’ perspectives imparted in their own language. This study is located in the Interpretevist paradigm, underpinned by Constructivist philosophy. Meaning is created through the reality of key-informants, their perspectives and the interaction of individuals in a community (Cresswell, 2014: 8). The Instrumental Case Study Approach (Stake, 1995) contributed an etic perspective in terms of the researcher’s interpretations. The single, qualitative case was applied to gain deeper insights about the phenomenon of Responsible tourism. The case investigated was Stormsriver Adventures (SRA), an eco-adventure tourism business in the Tsitsikamma tourism destination in the Eastern Cape region of South Africa. SRA is reputed to be business best practice in its implementation of Responsible Tourism. Data triangulation was established through multiple methods of data collection, namely in-depth interviews with key-informants, documentation sourced from them and researcher observation. Data analysis methods, namely direct interpretation, categorical aggregation, pattern seeking and naturalistic generalisations (Stake, 1995), were used. The member checking process assisted with establishing data triangulation as keyinformants corroborated or dispelled the researcher’s interpretation of data. Findings were structured according to within-case themes, namely SRA’s perspective of its Responsible Tourism practices, the community’s perspective of SRA’s Responsible Tourism practices and perspectives about the future development and control of tourism. The study contributes new theoretical insights through applying the inductive approach to selected findings. Findings indicate that the perspectives of the community are divided. SRA keyinformants conveyed positive economic, social and environmental impacts of SRA’s Responsible Tourism practices. Key-informants not directly linked to SRA raised negative economic impacts and questioned the accuracy of SRA’s marketing messages. Within-case conclusions are that it is not the responsibility of one tourism business that practices Responsible Tourism to achieve sustainability within the tourism destination. To this end it is recommended that SRA and the community find common ground and that the misunderstandings that exist, be addressed. The study concludes that in order to achieve successful Responsible Tourism- Community Relationships, a holistically and integrated approach is required. To this end the recommendations made provide an implementation framework within the context of a tourism destination. The study adds value to the field knowledge about the implementation of Responsible Tourism by the private sector in South Africa and also contributes new knowledge to the field of tourism in terms of the particular methodology used.
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8

Manaliyo, Jean-Claude. "Tourism and multilingualism in Cape Town: language practices and policy". Thesis, University of the Western Cape, 2009. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_8152_1283326267.

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Language diversity continues to create a language barrier to international tourism. Tourists from non-English speaking countries face a language barrier in South Africa and this affects their experiences in the country. Measuring and understanding something of this challenge is the purpose of this study. The focus is on how the tourism industry in Cape Town uses languages to sell and promote the city internationally. The study investigates procedures, strategies, and policies adopted by the tourism industry in Cape Town to cater for tourists from across the world. In addition, the study also investigates how tourists from non-English speaking countries adapt linguistically to cope with their stay in Cape Town. The study targeted both tourism organisations and international tourists who use tourist facilities in most popular tourist areas in Cape Town. Both primary and secondary data were collected. Convenience sampling was used to select both tourism service providers and tourists. To enhance validity, reliability, and accuracy, various tools have been deployed to collect the data. Primary data were collected from both tourism service providers and international tourists using questionnaires, interviews, photographs and observations. Secondary data collection involved observations of public signage as well as analysis of electronic and printed promotional materials such as brochures, guidebooks, menus, newspapers and websites. Collected data were captured in spread sheets to enable descriptive analysis of tourists&rsquo
languages and of language use in tourism organisations in different of forms of niche tourism in Cape Town. Survey results reveal that a little more than half of all surveyed tourism organisations in Cape Town sell and promote their products using only South African languages including English whilst a minority sell and promote their products using English coupled with foreign languages. The majority of multilingual staff in those surveyed tourism organisations who have adopted multilingualism are working part-time or employed temporarily. In addition, results also indicate that English dominates other languages in public signs and printed and electronic promotional publications used by surveyed tourism organisations in Cape Town. Foreign languages are used most in tour operations and travel agencies sector whilst South African languages dominate in accommodation and restaurants sectors. On the other hand the research shows that a big proportion of foreign tourists in Cape Town were able to speak English and other foreign languages. The research shows that the majority of tourists from non-English speaking countries are more interested in learning foreign languages compared with their counterparts from English speaking countries. Only less than a quarter of all surveyed tourists from non-English speaking countries in Cape Town are monolingual in their home languages. These tourists struggle to communicate with service providers in Cape Town. Translators and gestures were used by non-English speaking tourists as a way of breaking down communication barriers in Cape Town. Contrarily, a big proportion (two thirds) of all surveyed tourists from English speaking countries in Cape Town does speak only English. Foreign tourists in Cape Town speak tourism service providers&rsquo
language rather than tourism service providers speaking tourists&rsquo
languages. The majority of tourism service providers in Cape Town are reluctant to learn foreign languages and to employ multilingual staff. This means that most tourism organisations sell and market their product in English only. Other South African languages such as Afrikaans and Xhosa are used frequently in informal communication in the tourism industry in Cape Town. Seemingly, Afrikaans dominates Xhosa in all forms of tourism except in township tourism where the majority of service providers are Xhosa-speakers. To market and promote Cape Town internationally, the tourism industry in Cape Town should employ multilingual staff who can communicate in tourists&rsquo
native languages. Multilingualism should be practised in all tourism sectors rather than in one or few sectors because all tourism sectors compliment each other in meeting customer&rsquo
s satisfaction. Failure in one tourism sector may affect other tourism sectors&rsquo
performance.

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9

Logan, Alexandra Joanna. "Sustainable tourism awareness and environmental practices in luxury safari lodges". Master's thesis, University of Cape Town, 2015. http://hdl.handle.net/11427/19962.

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Sustainable tourism requires accommodation businesses to balance economic, environmental and social issues, taking into account the needs of current and future generations. However, despite the ever E increasing attention on sustainable tourism and the acknowledgement of the impacts of tourism on the environment, this form of tourism only represents a minor share of all tourism. Ecotourism forms part of sustainable tourism and is one of the most common forms of commercially focused wildlife management on privately owned land. Luxury safari lodges are expected to provide a high level of hospitality , luxurious facilities and exquisite cui sine . Consequently, these lodges consume large quantities of resources and are reliant on the adequate supply of water and energy. Safari lodges are also reliant on the natural environment to attract guests. Therefore it is prudent of these businesses to conserve and protect water, energy and ecological resources to ensure the perpetuity of the lodge. Furthermore, both the environment and society benefit from the conservation of these resources. This study investigates the awareness of sustainable tourism and environmental practices in luxury safari lodges. Twenty-five luxury safari lodges in Limpopo and Mpumalanga provinces of South Africa were approached and a total of six safari lodges participated in an email E based questionnaire and one took part in semi -structured interviews. The research reveals that luxury safari lodges are aware of sustainable tourism and its importance. In addition, they involved in a number of environmental activities in order to achieve sustainability. The environment is emphasized as central to sustainable tourism, stemming from the fact that these lodges rely on the natural environment to attract guests. Balancing financial commitments to sustainability was found to have an impact on certain aspects of the luxury safari lodges attitudes and actions. The research indicated two key directions to pursue to sustain environmental activities in the luxury safari lodge industry. Firstly, education and awareness of staff and guests is acknowledged as central to supporting and achieving sustainability in luxury safari lodges. Secondly, lodges affiliated with voluntary initiatives such as FTT and Greenleaf are audited regularly to ensure a specific standard has been achieved, thus maintaining sustainable best practices in the lodges. The research concluded that the motivation for achieving sustainable tourism within luxury safari lodges can be seen as driven by: the need to preserve the natural environment, the opportunity to reduce operating costs (increase profitability) and the growing demand for environmentally friendly safari lodges.
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10

Steyn, Ignatius Ludolph. "Investigating South African inbound tour operator participation in sustainable tourism practices". Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/75540.

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Inbound tour operators play a key role in sustainable tourism development, as they are centrally positioned in the distribution chain and provide the link between the supply and demand of tourism products and services. Embedded in this position, inbound tour operators can put pressure on their suppliers to operate more sustainably, while educating their customers on sustainable tourism practices, and influencing consumers’ decision-making before the purchasing of tourism products and services. Inbound tour operators can further implement sustainable tourism practices as part of their business operations. To date, little research has focussed on inbound tour operators’ contribution to sustainable tourism development, especially in a developing country context. Sustainable inbound tour operators can also become certified by a sustainable tourism certification programme to showcase their commitment to sustainability. Various studies have highlighted the history, benefits and issues related to certification programmes, but few studies have investigated the perspective that inbound tour operators have towards sustainable tourism certification programmes. Making use of a qualitative research approach, in-depth interviews were conducted with 22 South African inbound tour operators to investigate and identify the sustainable tourism practices currently being adopted within their organisations. Content analysis was used to analyse the data. The findings produced a list of sustainable tourism practices currently being adopted by inbound tour operators in South Africa. This study proposes that sustainable tourism organisations should become certified by a national or global sustainable tourism certification programme, to prove that they are truly operating sustainably, thus decreasing the effects of greenwashing. In addition, the certification of tourism organisations can assist inbound tour operators in identifying truly sustainable suppliers, fostering the development of a sustainable supply chain management strategy.
Dissertation (MCom)--University of Pretoria, 2020.
Tourism Management
MCom
Unrestricted
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11

Nelson, Silvia Azevedo y N/A. "Making Fun: Work and Organisational Practices in Australian Aquatic Theme Parks". Griffith University. Department of Management, 2007. http://www4.gu.edu.au:8080/adt-root/public/adt-QGU20070823.153208.

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The Australian aquatic theme park segment is a vibrant and significant part of the Australian tourism industry because as a tourism generator it is a direct contributor to the economy and to employment growth. Research in this area can provide a deeper understanding of the complexities of the industry and its future effectiveness. Tourism organisations, such as aquatic theme parks, need to rely on the commitment and performance of a well-trained, multi-skilled workforce in order to achieve a competitive position, especially in terms of providing high quality customer service. This suggests that tourism organisations need to adopt effective organisational practices that enhance the motivation of employees and improve organisational effectiveness by providing the level of quality customer service required to become and remains competitive. Although the tourism industry in general and the theme park segment in particular make an important contribution to the Australia economy, minimal research has been undertaken to determine the factors that contribute to the effectiveness of organisational practices that influence work-related outcomes (commitment, job satisfaction and employee performance). As a related issue, no research has been undertaken to examine the perception of professionalism of employees undertaking marine science activities within Australian aquatic theme parks. Accordingly, one of the objectives of the present research was to examine the impact of organisational practices (training and communication) on affective commitment, job satisfaction and employee performance within the Australian aquatic theme park segment. The second objective was to examine whether the impact of such organisational practices on these work-related outcomes varies between employees designated to undertake marine science related activities and other theme park employees (salespersons, food and beverage and administrative). The final objective of this research was to examine whether employees designated to undertake marine science related activities perceive themselves as professionals. The Meaning of Working Theoretical Framework (based on the Meaning of Working (MOW) model developed by Westwood and Lok, 2003) is used in this research as a conceptual framework to enable a better understanding of the meanings and significance that aquatic theme park employees attach to their work roles. Understanding the basic meanings that individuals attach to their work roles provides relevant insights into the nature of employee commitment, job satisfaction and employee performance, given the apparent impact of perceived work significance on employee attitudes and behaviours. Application of the Meaning of Working Theoretical Framework therefore broadened the conceptual framework of the present research to include and clarify the central constructs of commitment, job satisfaction and employee performance in Australian aquatic theme park workplaces. The present study was undertaken with employees from three Australian aquatic theme park companies, including 'marine science employees' and 'other theme park employees', with a particular emphasis on the former group of employees. The nature of the current study suggested the value of using both quantitative and qualitative methods (mixed methods methodology) and so, the adoption of the pragmatist paradigm was appropriate in framing and answering the thesis’ research questions. Quantitative and qualitative methods in this study were conceptualized, designed and implemented sequentially. Quantitative methods (e.g. survey) were conducted first in order to develop a level of generalisation that not only added knowledge to the theory but also enabled a prediction in understanding levels of commitment, job satisfaction and employee performance. Qualitative methods (indepth interviews and focus group discussions) then provided in-depth information and insights into the link between organisational practices (e.g. training and communication) and work-related outcomes and perceptions of professionalism for marine science employees. The findings of this study have broadened the scope of the MOW model developed by Westwood and Lok (2003) in a number of significant and original ways. In particular, consideration of the relationship between employees and customers and analysis of the values maintained by the organisational culture and their influence on the particular subcultures within the organisations studied proved to be essential in understanding the work meanings patterns in this study. The present study further developed the MOW model by clearly demonstrating the critical role played by training and communication in influencing patterns of work meanings. In addition, this study also expanded the Westwood and Lok’s (2003) MOW model by including issues related to professionalism. The findings of the present study highlighted the pivotal role played by a key HRM practice (on-the-job training), which is more relevant in influencing work-related outcomes than the impact of communication processes, as demonstrated in the study data and analysis. Contrary to expectations, the findings suggested that communication processes play an indirect role in influencing organisational effectiveness, in terms of providing high quality service because of an identified ‘gap’ in beliefs and behaviours regarding customer service. Both training and communication processes appeared to be relatively ineffective in reducing this ambiguity regarding customer service for both group of employees within the aquatic theme parks studied. This should lead to a re-thinking of both training and communication practices to enhance the focus on, and delivery of quality customer service. A number of suggestions are canvassed. Another major finding of this thesis indicates that marine science employees not only perceive themselves as professionals but their status (job/occupation) within the tourism community supports a perception of emerging professionalism. The results revealed in the present study have the potential to impact positively on the tourism industry in general and on the aquatic theme park segment in particular. However, it is clear from the present research that the vibrancy of the tourism industry and the aquatic theme park segment can only be enhanced with more attention to communication and training, with an emphasis on improving employee self-efficacy, especially in the area of customer service.
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12

Nelson, Silvia Azevedo. "Making Fun: Work and Organisational Practices in Australian Aquatic Theme Parks". Thesis, Griffith University, 2007. http://hdl.handle.net/10072/365292.

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The Australian aquatic theme park segment is a vibrant and significant part of the Australian tourism industry because as a tourism generator it is a direct contributor to the economy and to employment growth. Research in this area can provide a deeper understanding of the complexities of the industry and its future effectiveness. Tourism organisations, such as aquatic theme parks, need to rely on the commitment and performance of a well-trained, multi-skilled workforce in order to achieve a competitive position, especially in terms of providing high quality customer service. This suggests that tourism organisations need to adopt effective organisational practices that enhance the motivation of employees and improve organisational effectiveness by providing the level of quality customer service required to become and remains competitive. Although the tourism industry in general and the theme park segment in particular make an important contribution to the Australia economy, minimal research has been undertaken to determine the factors that contribute to the effectiveness of organisational practices that influence work-related outcomes (commitment, job satisfaction and employee performance). As a related issue, no research has been undertaken to examine the perception of professionalism of employees undertaking marine science activities within Australian aquatic theme parks. Accordingly, one of the objectives of the present research was to examine the impact of organisational practices (training and communication) on affective commitment, job satisfaction and employee performance within the Australian aquatic theme park segment. The second objective was to examine whether the impact of such organisational practices on these work-related outcomes varies between employees designated to undertake marine science related activities and other theme park employees (salespersons, food and beverage and administrative). The final objective of this research was to examine whether employees designated to undertake marine science related activities perceive themselves as professionals. The Meaning of Working Theoretical Framework (based on the Meaning of Working (MOW) model developed by Westwood and Lok, 2003) is used in this research as a conceptual framework to enable a better understanding of the meanings and significance that aquatic theme park employees attach to their work roles. Understanding the basic meanings that individuals attach to their work roles provides relevant insights into the nature of employee commitment, job satisfaction and employee performance, given the apparent impact of perceived work significance on employee attitudes and behaviours. Application of the Meaning of Working Theoretical Framework therefore broadened the conceptual framework of the present research to include and clarify the central constructs of commitment, job satisfaction and employee performance in Australian aquatic theme park workplaces. The present study was undertaken with employees from three Australian aquatic theme park companies, including 'marine science employees' and 'other theme park employees', with a particular emphasis on the former group of employees. The nature of the current study suggested the value of using both quantitative and qualitative methods (mixed methods methodology) and so, the adoption of the pragmatist paradigm was appropriate in framing and answering the thesis’ research questions. Quantitative and qualitative methods in this study were conceptualized, designed and implemented sequentially. Quantitative methods (e.g. survey) were conducted first in order to develop a level of generalisation that not only added knowledge to the theory but also enabled a prediction in understanding levels of commitment, job satisfaction and employee performance. Qualitative methods (indepth interviews and focus group discussions) then provided in-depth information and insights into the link between organisational practices (e.g. training and communication) and work-related outcomes and perceptions of professionalism for marine science employees. The findings of this study have broadened the scope of the MOW model developed by Westwood and Lok (2003) in a number of significant and original ways. In particular, consideration of the relationship between employees and customers and analysis of the values maintained by the organisational culture and their influence on the particular subcultures within the organisations studied proved to be essential in understanding the work meanings patterns in this study. The present study further developed the MOW model by clearly demonstrating the critical role played by training and communication in influencing patterns of work meanings. In addition, this study also expanded the Westwood and Lok’s (2003) MOW model by including issues related to professionalism. The findings of the present study highlighted the pivotal role played by a key HRM practice (on-the-job training), which is more relevant in influencing work-related outcomes than the impact of communication processes, as demonstrated in the study data and analysis. Contrary to expectations, the findings suggested that communication processes play an indirect role in influencing organisational effectiveness, in terms of providing high quality service because of an identified ‘gap’ in beliefs and behaviours regarding customer service. Both training and communication processes appeared to be relatively ineffective in reducing this ambiguity regarding customer service for both group of employees within the aquatic theme parks studied. This should lead to a re-thinking of both training and communication practices to enhance the focus on, and delivery of quality customer service. A number of suggestions are canvassed. Another major finding of this thesis indicates that marine science employees not only perceive themselves as professionals but their status (job/occupation) within the tourism community supports a perception of emerging professionalism. The results revealed in the present study have the potential to impact positively on the tourism industry in general and on the aquatic theme park segment in particular. However, it is clear from the present research that the vibrancy of the tourism industry and the aquatic theme park segment can only be enhanced with more attention to communication and training, with an emphasis on improving employee self-efficacy, especially in the area of customer service.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Department of Management
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13

Eggeling, Jenifer. "Sustainable Tourism Practices in the Hospitality Sector: A Case Study of Scandic". Thesis, Mid Sweden University, Mid Sweden University, Mid Sweden University, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-11581.

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Recently the interest in green environmentally friendly products and services increased dramatically. This trend does not stop at tourism related products. Therefore, this thesis aims to have a closer look at the sustainability issues in the hospitality industry. The theoretical background of this study defines associated terms like sustainability, sustainable tourism and development as well as eco tourism, because they are often used interchangeably. Moreover, sustainable practices including their benefits within the hotel industry are examined. Lastly, the role and importance of eco labels is analyzed. The second part of this thesis is dominated by a case study of the Swedish-based hotel chain Scandic. A qualitative research approach was chosen in order to explain and describe the case in detail. The findings show that Scandic implemented various sustainable practices in their daily operations. The business believes in the concept of sustainability, incorporates it in every possible area of action and profits from the benefits. Scandic is clearly a leader when it comes to sustainability efforts in the hotel industry. In this regard, the business acts as a role model and may motivate other businesses to follow. The thesis concludes by giving recommendations for further research.

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14

Lenehan, Anthony. "A study of management practices and competences within effective organisations in tourism". Thesis, University of Surrey, 1995. http://epubs.surrey.ac.uk/811/.

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Frey, Nicole. "The effect of responsible tourism management practices on business performance in an emerging market". Master's thesis, University of Cape Town, 2007. http://hdl.handle.net/11427/8910.

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Includes bibliographical references (leaves 211-212).
Climate change, diminishing natural resources and a host of socio-economic challenges have fuelled the demands on businesses to manage their operations in a more sustainable and responsible manner. Global pressure, changing consumer demands and proof of business benefits have driven the growth in the field of corporate social responsibility (CSR). The tourism sector, however, despite being highly dependent on natural and human capital, has been slow to react to this trend. This paper investigates which factors influence the attitudes and perceptions of business managers towards responsible tourism management (RTM) and the effect that these attitudes and perceptions have on business performance. A conceptual model was developed to consider the relationships between managers' attitudes, management intention and business performance. Additionally variables considered to have disruptive power, such as managers' gender, highest level of education achieved, personal values, level of competitiveness, and industry sub-sector, were also included in the model. The analysis showed that despite the positive attitudes of tourism managers towards RTM, evidence of employee training, local procurement, and H IV/Aids policies is limited. Only 12.7% have an HIV/Aids policy and merely 13.7% carry the Fair Trade in Tourism South Africa (FTTSA) trademark. Factors disrupting the linear relationship between attitude and behaviour include the level of competitiveness in the business environment, the industry subsector, business size and the perceived costs of implementing RTM. The findings confirm previous research that a majority of South African tourism businesses are not adopting responsible tourism practices despite the evident need and benefits thereof. The findings from the research, however, also suggest that businesses who are employing RTM practices enjoy tangible business benefits ranging from increased employee morale to bottom line profits. The tourism industry in South Africa has been strongly criticised for its lack of transformation. Various government policies have been developed to encourage and expedite the spread of numerous benefits stemming from tourism to more South Africans. These include employment opportunities, small medium and micro enterprise (SMME) development, and poverty reduction. Social marketing campaigns by government tourism agencies aimed at influencing tourism businesses' management style should consider the findings from this study. Strategies will be more effective if the channels to implement RTM are made simpler, if the tourism industry feels supported by government to implement these changes, if the relative size of the business is taking into consideration, and if the perceived costs of RTM are addressed. It is imperative that the potential business benefits of RTM, including increased brand loyalty, product differentiation, marketing opportunities, and profits are communicated to tourism business managers. RTM, thus, becomes a strategic business choice for companies seeking to gain a competitive advantage. It benefits both the company and the society at large. Ultimately, a more sustainable and competitive South African tourism industry will result if business objectives of profit-maximisation are aligned with social and environmental goals.
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TOSO, STEFANIA. "SECOND HOME TOURISM IN RURAL ITALY. Spatial patterns and social practices towards community resilience". Doctoral thesis, Università degli Studi di Milano-Bicocca, 2023. https://hdl.handle.net/10281/404658.

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Il progetto di ricerca indaga il fenomeno del turismo di seconda casa nelle aree rurali e interne italiane, attraverso l'analisi dei modelli spaziali e delle pratiche sociali relative ai proprietari di seconda casa nella Provincia di Asti, scelta come caso di studio che negli ultimi decenni ha visto un aumento esponenziale della percentuale di case vuote abitate da non residenti. Il quadro teorico scelto per lo sviluppo dell'indagine si basa sui concetti di attaccamento al luogo e di resilienza della comunità; la domanda al centro della ricerca ruota attorno ai modi in cui i diversi processi di attaccamento al luogo possono svolgere un ruolo attivo nella costruzione di comunità rurali resilienti. Attraverso l'applicazione del processo di ricerca qualitativa iterativa (Gaudet e Robert, 2018) e secondo una metodologia mista, sono stati analizzati dati quantitativi (ISTAT, Comuni di riferimento, database degli acquedotti) e dati qualitativi (57 interviste in profondità semi-strutturate all'interno dei confini provinciali con proprietari di seconde case, amministratori locali, agenti immobiliari, rappresentanti di associazioni no-profit ed enti rappresentativi del territorio e, infine, abitanti della comunità locale; articoli di giornale; materiale fotografico prodotto dal ricercatore e fornito dai partecipanti alle interviste). L'analisi ha tracciato lo sviluppo spaziale del fenomeno delle seconde case e ha portato all'identificazione di specifiche pratiche sociali e culturali condotte dagli abitanti delle seconde case che stanno contribuendo ai processi di rinnovamento, rivitalizzazione e adattamento delle comunità rurali astigiane, nel tentativo di contribuire attivamente alla rigenerazione di alcuni villaggi rurali. La ricerca mostra come il contributo degli utenti di seconde case in contesti marginali possa essere significativo e stimolante nel rapporto con gli abitanti permanenti, un confronto talvolta segnato dal cambiamento, talvolta dalla resistenza.
The research project investigates the phenomenon of second-home tourism in the Italian rural and inner areas, through the analysis of spatial patterns and social practices related to second-home owners in the Province of Asti, chosen as a case study that in the last decades has seen an exponential increase in the percentage of empty houses inhabited by non-residents. The theoretical framework chosen for the development of the investigation is based on the concepts of place attachment and community resilience; the question at the centre of the research revolves around the ways in which different place attachment processes can play an active role in the construction of resilient rural communities. Through the application of the iterative qualitative research process (Gaudet and Robert, 2018) and according to a mixed methodology, quantitative data (ISTAT, reference municipalities, aqueduct databases) and qualitative data (57 semi-structured in-depth interviews within the provincial boundaries with second-home owners, local administrators, real estate agents, representatives of non-profit associations and representative bodies of the territory and, finally, local community inhabitants; newspaper articles; photographic material produced by the researcher and provided by the interview participants) were analysed. The analysis traced the spatial development of the phenomenon of second homes and led to the identification of specific social and cultural practices led by second-home dwellers that are contributing to processes of renewal, revitalisation and adaptation of Asti's rural communities in an attempt to contribute to the regeneration of some rural villages actively. The research shows how the contribution of second home users in marginal contexts can be significant and stimulating in the relationship with permanent inhabitants, a confrontation sometimes marked by change, sometimes by resistance.
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17

Harwood, Stephen A. "Domestication of ICTs : the case of the online practices of Scottish serviced accommodation". Thesis, University of Edinburgh, 2010. http://hdl.handle.net/1842/8737.

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The new possibilities offered by information & communication technologies (ICTs) within the work-place and elsewhere have attracted wide attention by economic and social actors. One outcome is the institutional ‘push’ for all businesses to embrace these technologies and ‘get online’. However, it is evident that take-up amongst businesses has been highly uneven with some cautious in their adoption and, thus, many have not fully exploited the possibilities offered. To understand this variety in the adoption and use of online technologies (which in some cases includes their nonadoption and non-use) it is necessary to examine practices and establish underlying dynamics surrounding new forms of ICTs. This thesis will investigate the practices associated with the adoption and use of ICTs in the hotel industry. Three basic questions are addressed. The first relates the online practices of hoteliers, including the use of online intermediary services, the nature of uptake and the implications for both practices and relations with customers. The second relates to any externalities which condition a hotelier’s practices. The third is concerned with how to conceptual explain observations – findings. Investigation of these questions has resulted in an empirically rich study. This has involved a multi-method approach that allows online practices to be viewed through different lenses and from an adapted Social Shaping of Technology perspective. The population of Scottish serviced accommodation providers was compiled and used to determine the uptake of online practice. Interviews revealed specific practices. Published material provided insight into contextual issues, particularly those relating to institutional developments. The research shows that there were three principle strategies for the adoption of the new technologies. First, they were embedded by the users themselves (‘internalisation’) – often through much effort and processes of configuration – into their ‘busy day’. The process of ‘learning’ (or learning by trying) was found to be an integral feature of uptake. Secondly, some users opted for an alternative solution where, rather than design their own website, they adopted the offerings of online intermediaries (such as online booking facilities) (‘intermediation’). However, the appropriation of online intermediation was found to be both costly and fraught with new kinds of risks (e.g. double bookings) and uncertainty (e.g. no guarantees of bookings). Thirdly, a further option (‘localisation’) was for local groups of hoteliers to collectively produce an online presence that promotes the locality and thereby indirectly provides benefits to their businesses. The analysis was performed using a modified version of Silverstone’s (1992) ‘domestication’ framework. However, ‘localisation’ questioned the assumptions underpinning ‘domestication’, suggesting the need for a more sophisticated analytical device, such as offered by the metaphor of ‘tailoring’. It is concluded that the apparently deterministic institutional view of the benefit of online technologies and the imperative that they are fully exploited to give competitive advantage, can be at odds with the locally contingent and diverse nature of online practices. The research found that the new online practices did not entirely replace traditional ones, but emerged as complementary to them.
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Hung, Woan Ting. "Theorising management accounting practices and service quality : the case of Malaysian health tourism hospital destinations". Thesis, University of Nottingham, 2017. http://eprints.nottingham.ac.uk/39527/.

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Private hospitals in Malaysia are now extending their healthcare services to cater for patients travelling from the global market. These organisations are aggressively gearing themselves up to deliver quality services and to demonstrate quality assurance on their services. Hence, service quality strategies and initiatives have become critical for success in hospitals and the way forward. In pursuing quality initiatives, hospitals need to gain access to quality-related information and adopting the appropriate management accounting practices would be an important enabler and facilitator to generate useful management information leading to organisational successes. This study examines the usage of management accounting practices in these hospitals and attempts to develop a management accounting framework that would effectively facilitate the implementation of service quality initiatives pursued. Structured questionnaire was used to gather the perceptions of hospital management on service quality implementation level, usage level of management accounting practices usage and performance level of hospitals. Quantitative methods using MANOVA and structural equation modelling with AMOS were employed for data analysis. The results show that service quality implementation level was not found to be higher in hospitals that have obtained more types of quality achievements as compared to those that have obtained less or no achievements. Hospitals have benefitted from the implementation of quality initiatives related to management, process and analysis. However, such benefit was not found in quality initiatives related to patient care. In terms of the mediating role of management accounting practices, the results show no mediation effect on the impact of patient care on hospital performance. Meanwhile, there was partial mediating effect on the impact of management, process and analysis on hospital performance. Specifically, the mediating effect was found to be stronger from the advanced accounting practices compared to the basic accounting practices. The findings lead to a conclusion that adopting the appropriate management accounting practices would effectively facilitate hospitals in their quality pursuits. Limitations of this study and recommendation for future research are presented.
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Nkosi, Gugulethu Sebenzile. "Umkhosi Womhlanga (Reed Dance) as a tourism enterprise in KwaZulu-Natal: Perceptions, policies and practices". Thesis, University of Zululand, 2013. http://hdl.handle.net/10530/1282.

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A thesis submitted to the Faculty of Arts in fulfilment of the requirements for the degree of Doctor of Philosophy in the Department of Recreation and Tourism at the University of Zululand, South Africa, 2013.
uMkhosi Womhlanga is a traditional ceremony that is celebrated annually. This event attracts event tourists and generates revenue for the host communities of KwaNongoma, KwaZulu-Natal, and South Africa as a whole. It is assumed that the event has a massive tourism potential and platform to yield socio-economic benefits for the local community. Comprehensive planning and management are essential tools for hosting successful events. Event organizers or managers require extensive knowledge, skills, good intuition and an eye for beauty in the planning and management of special events. These are essential factors in this booming events sector of the tourism industry. The premises of this study involve understanding the meaning and objectives of celebrating uMkhosi Womhlanga as a traditional ceremonial event and ascertaining the extent to which uMkhosi Womhlanga is planned and managed in order to realize its full potential as a tourism enterprise. The study also highlights the policy framework that governs the event, the benefits, practices, participation levels and perceptions of all stakeholders linked to this ceremonial event. The research study area is KwaZulu- Natal. This paper has the following objectives: a) To find out whether stakeholders involved understand the origins and meaning of celebrating uMkhosi Womhlanga as a traditional and ceremonial event. b) To find out whether there are policies and procedures in place that govern the planning and management of the event. c) To indicate the extent to which the uMkhosi Womhlanga event is perceived as a tourist attraction in the study area. d) To establish the extent to which stakeholders participate in the uMkhosi Womhlanga event.
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Brink, Niclas. "New innovative practices within the tour operations in Peru's jungle". Thesis, Mälardalens högskola, Akademin för innovation, design och teknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-35926.

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Yang, Jen-te. "The implementation of knowledge-focused practices in international tourist hotels : a quantitative study of knowledge sharing". Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2005. https://ro.ecu.edu.au/theses/625.

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The purpose of this study is to investigate knowledge sharing and leveraging of the flow of knowledge in international tourist hotels In Taiwan. It explores how, employees' competencies for and attitudes towards learning, sharing and storing knowledge influence organisational knowledge sharing. In addition, it examines the extent to which social interaction, leadership styles and organizational culture affect knowledge sharing. A further aim of the study is to explore whether knowledge sharing makes a significant contribution to organizational learning and organizational effectiveness.
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22

Hersi, Ahmed y Magnus Carlsson. "Road’s end – the beginning? : - A study of the marketing practices of small tourism firms in Sweden". Thesis, Umeå University, Umeå School of Business, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-20227.

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International travelling is moving full steam ahead and

 Sweden as an international tourist destination plays an

increasingly important role for Swedish industry. This is

arguably even more so for peripheral areas where the

word lay off has become an unpleasantly well-worn

phrase. A cause of rejoicing is that these regions, at

road's end, show a sprouting business activity utilizing

what Sweden has in abundance - pristine nature. To say

that what cannot be seen does not exist is to go to the

extremes but marketing matters. It is paramount for

successful business. The focus of this thesis is small

companies whose marketing budget, alas, is

corresponding to the size of their business necessitating a

careful selection when deciding on marketing.

 

Against this background we settled on the purpose of this

thesis; to look at how small tourism firms situated in the

upper northern half of Sweden are marketing themselves

today and to explore their knowlegde of causal

relationships in their marketing. This described research

aim was pursued by conducting a quantitative study by

using semi-structured interviews, the latter formed in a

deductive spirit.

 

The study indicates a widespread acceptance to

cooperation but a somewhat worrying unawareness of the

causal relationship for different marketing tools. There

was a general belief in the benefit of undertaking

marketing research but fewer that actually had conducted

an analysis of the market. Strikingly many respondents

stated better surrounding nature and level of service to be

the distinguishing factors that put their company ahead of

the competition. Can that many companies be better than

the others? Someone is either telling lies or terribly

wrong. 

 

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Klimchuk, Anatoli. "Sustainable approach in managing tourism practices of Belarusian national parks : Berezinsky Reserve and Belavezhskaya Pushcha cases". Thesis, KTH, Industriell ekologi, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-32764.

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Part 1. Introduction This chapter outlines the broad field of study and then introduces the research problems addressed within this thesis. It provides a thesis outline and describes the intended audience for the thesis. 1.1. Nature of problem At the global level, recently tourism business has yet considered as one of the largest industries. It produces 5.5% of global GDP and employs 212 million people, and accordingly to the World Resources Institute, tourism overall has shown 4% growth per annum [WTO, 2001]. In 2020 total turnover from international tourism (excl. inside) is projected to reach 2 trillion US dollars, as a result Global Domestic Product by tourism will practically double. Requirements to implement sustainable management for this large industry are becoming important challenges to achieve global development aims for society. Tourism is defined often as a travel with recreational and educational aims. Such traveling has a number of close relations with environment. Transportation and consumption of tourism services is an important aspect of adverse environmental impact, as time progresses, it is assumed that the extent of tourism will grow [WTO, 2007] and become one of the main categories of environmental impacts among anthropogenic environmental pressures. Additionally, tourism has a major impact on local communities in tourist destinations. It can be a significant source of income and employment for local people, yet also pose a threat to an area’s social fabric, natural and cultural heritage, upon which it ultimately depends, however if tourism is well planned and managed it can be a driving force for natural and cultural conservation. Moreover, much tourism has remained a destructive force for natural areas, often in combination with detrimental socioeconomic effects for the communities within which it operates. These factors have led to recognition of the tourism sector’s need to incorporate the principles of sustainable development. Additionally, accordingly with the prognoses made by WTO, CIS and Eastern Europe is considered as the region with the fastest growth rates over the 2000-2020 period for the tourism industry [WTO, 2001]. This is mainly due to the economical growth in these countries and Western Europe, the biggest world consumer of tourism products and services. However, in the region there is a lack of experience of visitor managing due to relatively short time of tourism practices; and problem of the managing tourism is becoming actual and central for these trends. Tourism has, in recent years, received increasing attention as a low-impact, non-consumptive development option, in particular for developing countries. This positive view contrasts with the fact that major parts of the tourist industry have remained harmful to the environment and that some aspects, like the use of energy and its global consequences have virtually been excluded from the discussion on sustainable tourism development [Gössling, 2000] Tourism growth includes a wide range of recreational activities. And it is evidently that the tourism based on protected area is also becoming more popular. The world in the future will provide a wide penetration of technology into all spheres of life. Therefore, it will become possible to live with limited exposure to other people and nature; and in consequence, people will crave the human relations and nature landscapes, so, nature5 based tourism will be the principal means through which they seek to achieve this. Protected areas will play tourist role, as well as a protective role for increasing industrial pressure on the human environment. At the same time, living species are threatened as never before, as the protected areas are exposed to the pressures of unsustainable development. It is mandatory to use the precautionary approach concerned about tourism in protected areas, given the risk of damage and destruction to this unique natural resource. Visitor impact management is ever more important as the number of tourists increases, and their distribution is often concentrated in major tourism destinations in ecologically vulnerable areas Although Belarus legislation has the list of general aims for development tourism in sustainable way and especially in protected area, there is apparently lacking of necessary investigations and management practices in the tourism activity. Mostly all protected area does not have sustainable tourism practices and management procedures. In accordance with the last report made by UNECE in 2005 there is still no one investigations concerned tourism impacts over protected areas in Belarus as well as certification papers that encompass performance indicators for implementation of eco labels in tourism do not still exist. Therefore, the study will add some practical data concerned these aspects and try to make a review on current conditions for effectively tourism developments within study areas and for further investigations. 1.2. Aims, Objectives Literature sources and practical examples indicate that in some cases tourism may provide new alternatives to develop visitor experiences with greater economical incentives and less environmental burden. However, it is unclear which drivers influence Belarusian tourism in protected areas, and what areas should be the focus of future research. Therefore, the aim of this work is to make effort to determine the management systems within the Belarusian national parks (the National Park “Belavezhskaya Pushcha” and the Reserve “Berezinsky), accordingly a sustainable approach with accent on monitoring tourism phase, as a decision making tool for sustainable tourism management and improvement of local conditions. There is a certain range of objectives to achieve the main goal which is listed below: - To identify key principles of the management systems within study areas; - To identify regional and local features of existing management practices; - To find the advantages and disadvantages of current tourism trends within the considered areas; - To explore a system of monitoring related to sustainable perspective;
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Zschiegner, Anne-Kathrin Conny. "Leading change for environmental management practices in tourism : the case of SMEs in South West England". Thesis, University of Exeter, 2011. http://hdl.handle.net/10036/3192.

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This study investigates the relationship between leadership and knowledge transfer regarding environmental issues in tourism businesses through the lens of small- and medium-sized enterprises (SMEs) in the South West of England. Within the tourism industry, sustainable development is a dominant paradigm and policy makers in the South West strongly encourage the implementation of sustainable management practices within tourism businesses through a wide range of ‘best practice’ manuals, case-studies and guidelines. As a result of these efforts the South West is leading within and beyond the region with regards to sustainability. However, a lack of understanding exists about the underlying reasons why tourism businesses and in particular SMEs embed sustainable management practices. This has the result that the diffusion of best practice at a local or regional level is often assumed to be present rather than understood. To ensure long-term competitiveness and survival of organisations in tourism – as well as in other sectors – the ability to change and alter one’s business practices is vital. In this regard the importance of leadership has been highlighted within the general management literature. However, although leaders within organisations introduce, enact and are accountable for change, research on leadership in tourism is sparse. Accordingly, an extensive survey (n=193) was conducted with in-depth semi-structured interviews (n=18) of owners and/or managers of serviced accommodation providers in Torbay. The results demonstrate that the leadership style exhibited by owner/managers outside their establishment strongly influences the extent to which sustainable management practices are implemented within their businesses. Moreover, different leadership styles also have a strong influence on promoting behaviour change through knowledge transfer outside their establishment. To a small number of owner/managers, the benefit of sharing knowledge and expertise is clearly understood, but the majority of participants had only started to identify potential benefits for their businesses. Additionally, the results highlighted that a refinement of the Multifactor Leadership Questionnaire (MLQ) was required. The standard three-fold model of the Full Range Leadership Theory (FRLT), consisting of transformational, transactional and laissez-faire, could not be replicated as transactional leadership style dispersed into two strands – leadership through active management-by-exception and contingent reward. Four distinct clusters of leadership behaviour were identified among the owner/managers in Torbay, of which ‘Convinced Transformational Leaders’ are the most important as they are responsible for driving change through the tourism industry at a local level. Therefore, this study confirms that, instead of a ‘one-size-fits-all’ policy to encourage widespread sustainable management practices, a more differentiated approach is needed to inspire change and deliver action on the ground.
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Rowe, Keneika. "Hoteliers' Perceptions of Sustainable Practices on Small Hotel Optimization: A Phenomenology Inquiry". ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5035.

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The management practices of the hotel industry are under scrutiny for having an adverse impact on the environment. This study addressed the problem that hoteliers in Jamaica only focus on foreign exchange earnings and job creation, rather than on sustainable development in their operations. There is a lack of research on small hoteliers' integration of sustainable practices in their operations. The purpose of this phenomenological study was to explore and understand the lived experiences of 8 small hotel managers on the effect sustainable practices have on small hotel optimization. The conceptual framework consisted of stakeholder theory and corporate social responsibility. Focusing on small hoteliers' perceptions of sustainable practices, the research questions addressed managers' efforts in preserving the local heritage, maintaining the economic and environment and identifying the challenges. The phenomenological design included 8 small hotel managers who participated in telephone, email and Skype unstructured interviews. The data analysis involved transcribing and coding unstructured interviews which resulted in the emergence of 14 themes and 101 subcategories. Results revealed that successful sustainable practices include providing education on the history, culture, and heritage and respecting the environment. The analysis from the transcripts showed that high cost was one of the primary factors for the lack of sustainable practices in small hotels. The findings also showed that there was a need for government assistance in providing funding and education on the benefits of sustainable practices and development. This study could contribute to new and existing hoteliers, government policymakers and business leaders in sustainable strategic planning and development.
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Williams, Kim Marianne. "An investigation of the professional development practices of vocational education and training educators in the tourism and hospitality sector". full-text, 2008. http://eprints.vu.edu.au/2024/1/williams.pdf.

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This study investigated the practice of professional development (PD) within the Vocational Education and Training (VET) arena. The major focus of this study was to investigate how PD provision for a selected group of VET educators in the tourism and hospitality sector has equipped them with both the technical competence of their discipline and teacher/training competence. This research has direct practical relevance to the educators working in the VET tourism and hospitality sector. Identifying PD strategies that are consistent and effective could facilitate the development of PD at a national level thus providing benefit to the VET sector as a whole. The study was conducted utilising the qualitative research technique narrative inquiry. The investigation focused on a case study context of educators currently working within a department of tourism and hospitality at a VET registered training organisation. Interviews were conducted with 10 front-line teaching educators and 4 management Heads of Department. Interviews were transcribed and portrait narratives were developed from the interview data. The portraits were analysed to answer the study’s five objectives: • To gain the perceptions held by a selected group of VET educators in the tourism and hospitality sector of the technical competence needed to conduct effective teaching/training programs • To gain the perceptions held by a selected group of VET educators in the tourism and hospitality sector of the professional teaching/training competencies required for effective practice • To construct a detailed taxonomy of teaching/training competencies in VET tourism and hospitality sector • To determine the appropriate qualification for VET educators in the tourism and hospitality sector • To propose specific recommendations for the improvement of PD practices for VET educators in the tourism and hospitality sector. Results of the study indicated that educators and management are required to consider specific issues when designing PD. A set of recommendations arising from the research findings have been developed that focus on enhancing the PD for tourism and hospitality educators particularly in the following areas: • Increased relevance of the PD to the educators’ work • Development of a culture that supports lifelong learning • More transparent PD funding and budgetary arrangements • Access to PD for ongoing and sessional staff • Increased emphasis on professional learning arising from PD.
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Bui, Duc Tinh. "Tourism industry responses to the rise of sustainable tourism and related environmental policy initiatives the case of Hue City, Vietnam : a thesis submitted to Auckland University of Techin fulfilment of the requirements for the degree of Doctor of Philosophy, AUT University, 2009 /". Click here to access this resource online, 2009. http://hdl.handle.net/10292/769.

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Tourism is promoted by the governments of many developing countries because it offers the potential for creating jobs, thus generating income for the country and revenue for the government. However, the tourism industry can also be viewed as a destructive force, associated with negative externalities such as the loss of natural landscapes, congestion, and environmental and cultural degradation. These problems are more likely to be exacerbated where there is a lack of well-designed planning and effective management of tourism development. An essential component of any management of tourism is the ability to engage with, and get a positive response from, the tourism industry. There are a wide range of enterprises involved in providing tourist products and experiences, and in many nations, both developing and developed, a large number of these businesses are small and medium in size and tend to operate at a local scale. The informal nature of tourism enterprises in the developing world can make it difficult to spread awareness of tourism policy and to measure moves towards more sustainable performance on the part of the industry. Using the case study of tourism in the city of Hue, this thesis argues that it is essential to understand both what tourism enterprises know about sustainable tourism practice and policy and also how they respond to its adoption, if we are to more fully understand tourism and its links to sustainable economic development. Located on the central northern coast of Vietnam, Hue is well known for its cultural resources and natural beauty, and the province has become a major tourism centre in Vietnam. The city of Hue itself is recognized as having international heritage value and was listed as a world cultural heritage site by UNESCO in 1993. During the last decade, tourism revenues have increased by nearly 35% per annum, and Hue has made great efforts to both stimulate and cater for increasing demand for its tourism products and services. The Vietnamese government has introduced a number of policies designed to enhance environmental quality generally and, more specifically, to improve the sustainability of enterprises in the tourism sector. This thesis examines the degree to which tourism enterprises in the city of Hue are aware of the broad concept of sustainable tourism and of the specific legislation designed to influence the sustainability of their businesses. I examine the structure and make-up of the industry and then analyse whether characteristics such as size, ownership type and sectoral focus play a role in influencing awareness of, and response to, government policy. The research triangulates data-gathering methods: secondary data, literature reviews, semi-structured interviews and an enterprise survey are all used to gain insights into the core research questions. Each method feeds into and is strengthened by the others, and their combination (including 50 interviews and 180 survey responses) provides a robust data set to work from. The findings reveal that many of the firms operating in the Hue tourism industry are characterized by weak institutional practices, low financial capacity, poor facilities and a lack of broader awareness of policies that influence sustainable tourism practice. The tourism industry’s awareness of general sustainable development issues is low, and much business practice focuses on short-term rather than long-term perspectives. This limits the use of environmentally friendly practices by firms, especially small- and medium-scale enterprises (SMEs), in their daily business activities. The study reveals that there is no significant variation in the adoption of sustainable tourism practices according to the size of enterprises, especially if the practices in question are simple and can be introduced with cost savings. However, as the cost and complexity of introducing environmental measures increases, we see a greater ability on the part of larger enterprises to adopt such actions – partly because they are in a stronger position to bear the short-terms costs of implementing such approaches. There are a wide range of factors that constrain the Hue tourism industry from adopting more sustainable tourism practices. Internal constraints such as limited financial and human resources are combined with external constraints such as increasing cost-based competition, the lack of enforcement of government policies, and limited awareness of sustainable tourism pracitces. All of these factors play a crucial role in shaping the actions of enterprises in relation to sustainable tourism practices and policies. The results of this study also point to the fact that government sustainable tourism initiatives that rely on ‘command-and-control’ approaches will have limited effect; instead, a variety of institutional economic instruments offer greater potential to overcome deficiencies in the ability of the market to drive tourism enterprises towards more sustainable business practices. The thesis also argues that it is important to develop approaches that can cope with the special challenges attached to management of sustainable tourism development in destinations that are dominated by SMEs. The thesis contributes to the growing body of theory and literature in sustainable tourism development and tourism-enterprise behaviour. It also makes an important contribution to our understanding of tourism enterprises in the developing world. In particular, the findings add an important layer of understanding to those attempting to develop a more sustainable tourism industry in Vietnam. Specifically, it provides policy-makers with important insights into the ways in which different types of tourism enterprises respond to initiatives that relate to improved business sustainability.
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28

Williams, Kim Marianne. "An investigation of the professional development practices of vocational education and training educators in the tourism and hospitality sector". Thesis, full-text, 2008. https://vuir.vu.edu.au/2024/.

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This study investigated the practice of professional development (PD) within the Vocational Education and Training (VET) arena. The major focus of this study was to investigate how PD provision for a selected group of VET educators in the tourism and hospitality sector has equipped them with both the technical competence of their discipline and teacher/training competence. This research has direct practical relevance to the educators working in the VET tourism and hospitality sector. Identifying PD strategies that are consistent and effective could facilitate the development of PD at a national level thus providing benefit to the VET sector as a whole. The study was conducted utilising the qualitative research technique narrative inquiry. The investigation focused on a case study context of educators currently working within a department of tourism and hospitality at a VET registered training organisation. Interviews were conducted with 10 front-line teaching educators and 4 management Heads of Department. Interviews were transcribed and portrait narratives were developed from the interview data. The portraits were analysed to answer the study’s five objectives: • To gain the perceptions held by a selected group of VET educators in the tourism and hospitality sector of the technical competence needed to conduct effective teaching/training programs • To gain the perceptions held by a selected group of VET educators in the tourism and hospitality sector of the professional teaching/training competencies required for effective practice • To construct a detailed taxonomy of teaching/training competencies in VET tourism and hospitality sector • To determine the appropriate qualification for VET educators in the tourism and hospitality sector • To propose specific recommendations for the improvement of PD practices for VET educators in the tourism and hospitality sector. Results of the study indicated that educators and management are required to consider specific issues when designing PD. A set of recommendations arising from the research findings have been developed that focus on enhancing the PD for tourism and hospitality educators particularly in the following areas: • Increased relevance of the PD to the educators’ work • Development of a culture that supports lifelong learning • More transparent PD funding and budgetary arrangements • Access to PD for ongoing and sessional staff • Increased emphasis on professional learning arising from PD.
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29

Kuo, I.-Ling. "The use of visitor management techniques to protect a fragile environment : a case study of practices in the New Forest". Thesis, Bournemouth University, 2003. http://eprints.bournemouth.ac.uk/356/.

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Tourism, as a human activity, is not likely to be managed effectively if there was a lack of management focus on the visitors. Visitor management plays a vital role in a tourism destination in terms of increasing visitors' experience and level of enjoyment, as well as modifying their on-site behaviour to be more appropriate. Through a combination of various techniques, visitors are provided with controlled access to experience the tourism resources. In so doing, visitors' understanding and appreciation of the features at a site may be increased through the use of interpretation, while restrictions, regulations and resource alteration methods are used to protect the resources from inappropriate visitor activity. Interpretation, restrictions, regulations and other management-related/administrative information need to be delivered to visitors. Furthermore, persuasive communication is effective to modify visitors' on-site behaviour. Regulations and restrictions are usually law-enforced. Because their persuasive function is of coercive type (the managing agencies have the ability to administer punishment if visitors fall to comply with the regulations), visitors' level of enjoyment and understanding of the features at a site is less likely to be increased. A softer style of persuasive communication with visitors (interpretation, marketing and visitor codes) is therefore necessary in order to advise visitors about the sensitivity of the resources and the appropriate behaviour to conduct during their visit. In other words, the hard and soft approaches of visitor management should be used interdependently. Hence, the understanding of (1) how people's intention to behave in a particular manner is formed, and (2) how to maximise the effectiveness of communication, is necessary in order to plan and implement successful visitor management. The visitor survey was carried out in the calendar year of 1999, and 1,053 visitors participated in the research.T he questionnaire-baseds urvey of visitors was conducted at several locations in the New Forest, and the number of surveys to be carried out was distributed throughout the year of 1999 based on the tourism seasonality of the New Forest. The research findings point out that imposing more regulations is not perceived necessary in the current visitor management in the New Forest. Instead, the sampled visitors would like to know more about the environmental aspects about the site, and the appropriate activities to participate in. Moreover, infori-nation provided through interpretive panels and bulletin boards is thought to be less than adequate by the visitors, and they think the signage in the site is not maintained to a high standard. Give the fact that signage is one of the favoured media, the quality and information contents of signage in the New Forest need to be improved. Moreover, with respect to the interpretation of the New Forest, visitors thought the information relating to the envirom-nental aspects of the site and the appropriate visitor activities to be carried out should be improved in terms of the quantity. The analysis shows that in general, visitors would be willing to alter their behaviour to be more appropriate if they were made aware of such interpretive information. In addition, the majority of the visitors, except for the New Forest District local residents, do not object to be charged for the use of tourism facilities such as car parks, providing the revenue is used for resource protection purpose. In other words, visitors value the significance of the New Forest in terms of being resource rich and being an important site that offers recreational opportunities to them. Thus, they expressed their willingness to contribute financially to help the management and protection of the site. The research findings are expected to provide organisations that are responsible for the management of tourism destinations with information relating to the planning and implementation of effective visitor management approaches, because successful visitor management is a step forward towards the long-ten-n sustainable tourism development.
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30

Palomino, Schalscha Marcela Andrea. "Indigeneity, Autonomy and New Cultural Spaces: The Decolonisation of Practices, Being and Place through Tourism in Alto Bío-Bío, Chile". Thesis, University of Canterbury. Geography, 2011. http://hdl.handle.net/10092/7037.

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This thesis explores the engagement of a group of Mapuche-Pewenche communities with tourism in southern Chile. I argue that Trekaleyin, their tourism initiative, is part of a broader and long history of resistance and struggles for autonomy, territory and decolonisation, in which identity, development, agency and relations with other beings are negotiated, revitalised and re-produced. From my experience working as a development practitioner with these communities in the beginnings of Trekaleyin, I became interested in understanding the ways in which, as a collective experience, it is embedded in and articulated with political concerns and contestation with regards to neoliberalism and multiculturalism. I also became interested in how the communities are incorporating and reactivating diverse and solidarity economies in their work on tourism, while at the same time reworking their relations with and the market economy itself. I suggest that through Trekaleyin, the communities are also re-producing a relational and open sense of place and connectivity, mobilising particular ways of knowing, being and relating to territory and more-than-human beings in a context of global neoliberalism, reshaping scales and their possibilities. With this thesis I aim to explore how, through their engagement in tourism, community members are disrupting, expanding and hybridising discourses and practices around development, the economy, nature and cross-cultural relations, reworking them so as to craft a better position from where they can participate in them, but the consequences of which extend beyond the “local”, affecting us all, both indigenous and non-indigenous. Therefore, from an ethnographic site and poststructural, post-human and decolonising geographic approaches, this thesis brings new perspectives to the study of development, tourism and the environment, particularly among indigenous peoples, in which autonomy, hybridity, diversity and relational ontologies are articulated.
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31

O'Hara, Charles. "Tourism and the social construction of place, a case-study of tourists' spatial practices in Pangnirtung, Nunavut". Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape4/PQDD_0021/MQ57678.pdf.

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32

O'Hara, Charles (Charles Vincent) Carleton University Dissertation Geography. "Tourism and the social construction of place; a case-study of tourist spatial practices in Pangnirtung, Nunavut". Ottawa, 2000.

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33

Cembi, Phumza Happiness. "The status of tourism skills development practices for the previously disadvantaged communities around Richards Bay & townships". Thesis, University of Zululand, 2011. http://hdl.handle.net/10530/1125.

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A dissertation submitted to the Faculty of Arts in partial fulfilment of the requirements for Master's degree in Recreation and Tourism, in the Department of Recreation and Tourism at the University of Zululand, South Africa, 2011.
The South African tourism industry has largely been designated as the playing grounds for the previously advantaged communities [PACs] where they acquire many benefits, and not in favour of the previously disadvantaged communities [PDCs]. Various tourism-related government policies and strategies have been put in place so as to improve the status and access of the previously disadvantaged communities into the tourism industry. On the one hand, the tourism policies and strategies are viewed as reverse discrimination by some previously advantaged individuals [PAIs], while on the other hand, they are viewed as an outstanding opportunity and justice for many previously disadvantaged individuals [PDIs]. This is more specifically when the policy of skills development, among others, is designed to improve the living status and employment opportunities of the previously disadvantaged communities [PDCs]. This research study has the intention of investigation the status of tourism skills development practices for the previously disadvantaged communities around Richards Bay á Townships. The study also sought to establish whether there are any emerging opportunities of improving the lot of the black people within the areas where they stay. In other words, this study views the tourism policies and strategies as critical for establishing a demographic representation in the tourism industry. Furthermore, the study believes that in order for these policies and strategies to succeed they must adopt principles of skills development practice that are acceptable and well-regarded among the previously disadvantaged communities in the industry. The main objectives of this study seek to reveal the status of tourism skills development practices for the previously disadvantaged communities, in the study area. This goal may be achieved through objective such as: how stakeholders understand the importance of tourism skills development practices; respondents' access to the tourism skills development opportunities; how the Richards Bay tourism authorities facilitate tourism skills development; respondents' perceptions of the implementation of the tourism skills development policies and practices; and establishing whether there are any tourism skills development practice-benefits for the PDCs in the study area. The methodology of this study deals with the selection of the sample, instrument for data collection in 3 Richard Bay Townships and the analysis and interpretation of data. The form of research approach that was used in this research was the survey method. The face-to-face interviews were used where questionnaires were used to collect data from a sample of stakeholders in Townships. The sample size selected was 132 respondents which are not necessarily representatives of the entire population of Richards Bay and Townships. The sample size was categorised into the following stakeholders: tourism officials [15], service providers [20], and local community [97]. The sampling technique selected was the stratified random sampling techniques. In conclusion the study established that, on the whole, the respondents fully understood the meaning and importance of tourism skills development practices. The respondents also felt that the skills development opportunities were inaccessibility in the study area. The findings also indicated that the respondents felt that the provision of tourism skills development practices and policies in the area were not adequate. The respondents were seen to perceive the implementation of the tourism skills development policies and practices as not up to the required standard. Finally, the respondents felt that the tourism skills development practice-benefits were not adequate in the study area. The research study concludes by offering recommendations, which proposed that all the authorities ranging from tourism, labour, education and municipality must investment significantly in skills training and development practices. Finally, the community must be encouraged to learn more about the benefits of tourism.
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34

Oosthuizen, Deirdre Vanessa. "A case study to explore the best marketing practices of the fast growing health and wellness industry". Thesis, University of South Africa, 2007. http://hdl.handle.net/10500/64.

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Advancement of eco tourism with the building of a wellness centre. Consideration to indicators in strategies to build the new brand in order to maximise ROI
The purpose of this paper is to discuss how the health spas embark on marketing strategies and how they will deal with the increased consumer demand. On the one hand, a case study of two recognised health spas will illustrate how the spas integrate marketing strategies to build credible relationships with their customers and will demonstrate successes and failures of each health spa. On the other hand, an exploration of the market dynamics will present a consciousness of the customers’ expectations and suggest whether the level of service quality in the health spa is adequate to meet these needs. The practical implication of the study will assist in the design of a proposed model with best marketing practices for the sustainability of this competitive industry.
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35

Bruttomesso, Elisa. "Contesting Urban Tourism: Creative protest in Barcelona and Venice". Doctoral thesis, Università degli studi di Padova, 2019. http://hdl.handle.net/11577/3424890.

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Negli ultimi anni si è assistito ad una crescente politicizzazione del turismo urbano. La critica all’industria turistica, entrata ormai nell’agenda delle azioni di diversi gruppi cittadini, si è dimostrata tanto articolata quanto diversificata. Spesso, molte di queste proteste condividono la proliferazione di tattiche creative che rendono evidente il rapporto tra mediazione simbolica e risignificazione dello spazio pubblico. Attraverso un lavoro etnografico che si snoda tra i centri urbani di Barcellona e Venezia, la ricerca si inserisce all’interno di questa crescente dinamicità dell’attuale critica alla turistificazione della città ed analizza diverse forme di protesta che emergono direttamente da progetti dal basso ed aspirano ad un cambiamento socio- politico. L’obiettivo è quello di contribuire e problematizzare in maniera complessa il dibattito sulle forme contemporanee di rivendicazione all’interno della città turistica. Nel complesso, la tesi si presenta come un’incursione delle scienze sociali nel dibattito sull’overtourism con il proposito di integrare focus spaziali, culturali e riflessivi sia dei collettivi urbani, sia dello stesso ricercatore che si avvicina a queste pratiche.
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36

Perelli, Carlo <1975&gt. "Mass tourism coastal destinations and the challenge of sustainability: critical issues and best practices in the High Adriatic sea". Doctoral thesis, Università Ca' Foscari Venezia, 2006. http://hdl.handle.net/10579/294.

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37

Carter, S. L., Andy R. Dotterweich y Thomas J. Davis. "An Exploratory Investigation of ATV Safety Practices in the Smokey Mountain Region". Digital Commons @ East Tennessee State University, 2013. https://dc.etsu.edu/etsu-works/3761.

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Walker, Joseph T., Laura Walker, Joshua Dietrich, Andy R. Dotterweich, Jason Davis y John Collins. "Common Training Practices and Preferred Personality Traits of Intramural Sports Officials". Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/3790.

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This research study examined campus recreation intramural training techniques used to prepare sports officials. The top 10 techniques reported by the sample (n = 52) are presented. Use of National Intramural-Recreational Sports Association (NIRSA) training materials was found to have a significant positive relationship with overall official training program satisfaction. Intramural coordinators who self-rated as unsatisfied with training program also rated their program significantly less effective when compared to intramural coordinators who indicated satisfaction with their training program. Further inquiry determined that the responding professionals ranked officials’ traits and abilities similar in importance, with confidence, knowledge, and decision making as most important. There were no differences in the preferred officials’ trait ratings when compared to overall program satisfaction.
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39

Bell, Elizabeth R. "Sacred Inheritance: Cultural Resistance and Contemporary Kaqchikel-Maya Spiritual Practices". The Ohio State University, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=osu1338343044.

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40

DHINDAW, JAYA. "DEVELOPING A FRAMEWORK OF BEST PRACTICES FOR SUSTAINABLE SOLID WASTE MANAGEMENT IN SMALL TOURIST ISLANDS". University of Cincinnati / OhioLINK, 2004. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1091035093.

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41

Franco, Stefano. "Tourism and Corporate Sustainability: Fads or Facts? Institutions, Strategies, Activities and Performance in the Hospitality Industry". Doctoral thesis, Luiss Guido Carli, 2020. http://hdl.handle.net/11385/203959.

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Are You Good Enough? CSR, Quality Management and Corporate Financial Performance in the Hospitality Industry. The Transfer of CS Practices within MNEs in the Hotel Sector: Do Institutions Matter? Hotels’ sustainability commitment and materiality: a cluster analysis of hotels belonging to international chains.
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42

Barnes, Maribea Woodington. "Ethnographic Research in Morocco: Analyzing Contemporary Artistic Practices and Visual Culture". Columbus, Ohio : Ohio State University, 2008. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1218051347.

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43

Eliasson, Erik. "In Search of the Holy Grail : A Case Study of the Implementation of Sustainable Practices in the Accommodation Industry in Siem Reap, Cambodia". Thesis, Umeå University, Umeå School of Business, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-1344.

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Cambodia differs from many other developing countries because of one specific asset which is tourism. The number of tourists in Cambodia is currently growing with a rapid pace due to the Angkor site near the city of Siem Reap.

The growing number of tourists has definitely created challenges for the accommodation industry in the Siem Reap region. This has created the need for achieving a delicate balance between the exploration of the region and how much the region can cater for regarding the environment, social and long-term economical benefits. This growth has however brought along many downsides such as economical, environmental, social, cultural, political, and technological. There are no previous studies done about sustainable practice in the accommodation industry in developing countries. This study examines the barriers for the implementation of sustainable practice among accommodation providers in Siem Reap.

The first step is this process was to determine the state of the environment. The second step was to determine the cause of the state followed by determining the process of change for sustainable development which can be regarded as the barriers. Previous studies have concluded that barriers of financial difficulties, the cost of change, lack of resources, the lack of information and support regarding sustainable tourism are common barriers for the implementation of sustainable practice. The barriers can be categorized into industry barriers related to industry specific characteristics and organizational barriers that refer to barriers due to characteristics within the firm.

This report is based on a case study in which hermeneutic and qualitative method was used. The data was based on a content analysis of reports published by the International Development Centre of Japan in cooperation with the Cambodian Ministry of Tourism and 14 interviews with accommodation providers in Siem Reap.

In many areas there was a lack of sustainable practices and many barriers could be uncovered. Barriers included among others lack of financial resources which restricted ownership, low awareness of the environmental state, lack of governmental support; an insufficient educational quality which limits management opportunities for Cambodians and insufficient quality in the environmental friendly products.

This study has expanded the knowledge of barriers for the implementation not only to include environmental sustainable practices but also to include barriers when it economical, social, cultural, political and technological dimensions. These barriers should be considered representative for barriers for the implementation of sustainable practices in the accommodation industry in developing countries, especially in contexts with a similar development pattern as Siem Reap.

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44

Kularatne, Thamarasi. "Economics of optimal management of tourism resources : a demand and supply analysis". Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/104115/1/Telwadana%20Mudiyanselage%20Thamarasi_Kularatne_Thesis.pdf.

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This thesis is a study of tourism demand and supply with the objective of revealing the optimal management of resources used in tourism. The first part investigates consumer preferences with respect to nature-based tourism together with a study of the manner in which tourists’ experiences impact on non-market valuations. The second part describes an efficiency evaluation of the hotel industry which focuses on the impact of eco-friendly practices on hotel operations. The analytical techniques used include discrete choice modelling, structural choice modelling and data envelopment analysis. The findings contribute to the important goal of creating a sustainable tourism industry in Sri Lanka and similar destinations.
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45

Cantor, Allison Rachel. "Costumbres, Creencias, y “Lo normal”: A Biocultural Study on Changing Prenatal Dietary Practices in a Rural Tourism Community in Costa Rica". Scholar Commons, 2016. http://scholarcommons.usf.edu/etd/6199.

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This study explores the relationship between tourism, the nutrition transition, and prenatal dietary practices in the Monteverde Zone, Costa Rica. This rural tourism community, located in the central highlands of Costa Rica, has seen rapid growth and development since the tourism boom in the early 1990s, leading to changes in the local food system and increased food insecurity. This investigation added to this work by identifying the ways that prenatal dietary practices have shifted over time in the context of increased tourism and the concomitant nutrition transition, and by describing the relationship between food insecurity and nutritional status among pregnant women. In applying a critical biocultural approach, this study drew on both quantitative and qualitative methods. Pregnant women were recruited to participant in twenty-four hour diet recalls (n=21), the Household Food Insecurity and Access Scales (n=20), and semi-structured interviews (n=22). Women who had older children were also recruited for semi-structured interviews (n=20) to explore prenatal dietary practices and decision-making over time. Focus groups (N=2, n=15) and surveys with a free listing component (n=52) were administered to better understand the cultural construction of nutrition in this region, and how tourism and the nutrition transition have interacted with the local dietary norms. Overall this study found that there was a relationship between tourism, the nutrition transition, and diet, although findings suggest that pregnant women may be buffered from these effects by cultural factors. Food insecurity was present in the sample (n=7) and was associated with numerous variables, including saturated fat and zinc intake.
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46

Kassem, Mohammed Fathy El-Sayed Mohammed. "Marketing of tourism : an investigation of the application of marketing concepts and practices in promoting Egypt as a tourist destination in Britain and Ireland". Thesis, University of Strathclyde, 1985. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23766.

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The success of marketing physical products has led many scholars to suggest that marketing is a universal activity which can be applied with equal success to the sale of services. The purpose of this research is to examine the relevance and contribution of marketing to the tourism sectors in general, and the extent to which marketing concepts and modern marketing practices have been accepted and implemented by the Egyptian Tourism Bodies, and the British and Irish tour operators in promoting Egypt as a tourist destination in Britain and Ireland in the particular. A thorough examination of the literature regarding the applicability of marketing concepts and techniques to all tourism related sectors as well as the similarities and/or differences between goods marketing and services (tourism) marketing was carried out, based upon which specific hypotheses have been formalised and tested. The empirical investigation was carried out in the period between May and the end of October, 19 84. Two studies were conducted in order to verify the existence of the so-called marketing oriented philosophy in the Egyptian tourism related sectors, and the British and Irish tour operating companies offering Egypt as a tourist destination in Britain and Ireland. The first study was conducted with the British and Irish tour operators. Two questionnaires were distributed to all 34 British and Irish tour operators promoting visits to Egypt. The first questionnaire aimed at investigating their familiarity with Egypt as a tourist destination from which it was hoped to assess the marketing efforts of the Egyptian Tourism Bodies. The second one aimed at examining the marketing activities undertaken by tour operators to promote Egypt as a tourist destination. Another study was conducted with the actual British tourist customer of Egypt. A pre-tour questionnaire was distributed to 750 visitors who were going to Egypt in order to determine what image and expectations they have about the country. A post-tour questionnaire was distributed to another 750 visitors who were coming back from Egypt in order to assess their level of satisfaction with the country as a tourist destination. The findings of the field work reveal that the Egyptian Tourism Bodies are far from becoming marketing oriented and they have a long way to go to make effective use of marketing concepts and techniques. Thus, the marketing concept, with its total integration of business activities designed to provide customer satisfaction at a profit, is not wholly adopted and implemented by the British and Irish tour operators in promoting Egypt as a tourist destination. In addition, there is still room for possible improvement in many areas in order to fulfil the existing/potential customers' needs and maintain their satisfaction.
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47

Matecki, Sandra. "Circular Economy in the Informal Tourism Sector : An Exploratory Study on Gotlands Peer-To-Peer Accommodations". Thesis, Uppsala universitet, Institutionen för samhällsbyggnad och industriell teknik, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-416663.

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This exploratory study aimed to investigate how private tourist accommodation owners on Gotland perceive, value and act upon sustainability. The overall aim of the research was to examine their actions in the context of circular economy, to see if they share municipalities visions of becoming a sustainable society. A qualitative method, with semi-structured interviews and a online content research based on their accommodation offers was conducted. Challenges and value conflicts of owners were identified. This research concludes that awareness of entrepreneurial practices, knowledge and collaboration are needed to overcome challenges that these owners encounter and help foster sustainable development. This study offers ideas for future research.
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Евдокимова, А. Д. y A. D. Evdokimova. "Автотуризм в США: инфраструктура, проблемы, лучшие практики : магистерская диссертация". Master's thesis, б. и, 2020. http://hdl.handle.net/10995/95066.

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Объектом исследования является автотуризм в США, а также особенности самостоятельного автотуризма в США. Предметом исследования стали туристические достопримечательности США, а также проблемы и перспективы самостоятельного туризма в этой стране. Выпускная квалификационная работа выполнена с целью определения особенностей современного автотуризма в США. Указанная выше цель требует решения следующих задач исследования: определить особенности туризма в США и описать основные достопримечательности данной страны; описать виды туризма в США; изучить средства размещения туристов в США; проанализировать особенности инфраструктуры США и составить примерный маршрут самостоятельного дорожного путешествия по стране; найти и описать примеры самостоятельных дорожных путешествий по США; выявить современные проблемы и определить перспективные направления самостоятельных дорожных путешествий по США. Настоящее исследование включает в себя следующие структурные элементы: введение, две главы, разделенные на три параграфа каждая, заключение, список литературы и приложения. Введение содержит актуальность исследования, описывает цель, задачи, а также предмет, объект и методы исследования. Первая глава раскрывает специфику развития автотуризма в США, а именно: особенности туризма в США и достопримечательности страны, виды туризма в США и средства размещения туристов в США. Вторая глава исследования содержит в себе описание путешествия по популярным маршрутам США, в частности: особенности инфраструктуры США: дороги, транспорт, правила, цены, маршруты и описание некоторых маршрутов, примеры самостоятельных дорожных путешествий по США, а также описание современных проблем и перспективных направлений самостоятельных дорожных путешествий по США. В ходе исследования были сделаны следующие выводы: На сегодняшний день США имеет довольно развитую инфраструктуру и располагает огромным количеством достопримечательностей, мест размещения и питания для туристов, которые решили совершить свое путешествие по этой стране. Здесь можно найти места на любой вкус, интересы и финансовые возможности. США славится как национальным заповедниками и культурными достопримечательностями, так и бескрайними пляжами с развлекательными заведениями. Таким образом, исследованный опыт говорит о том, что автотуризм вполне приемлемый и довольно удобный способ путешествия. Кроме того, данный вид путешествий дает туристу право самому решать и выстраивать свой маршрут.
The object of the research is auto tourism in the United States, as well as the features of self-driving travel in the United States. The subject of the research was the tourist attractions of the United States, as well as the problems and prospects of independent tourism in this country. The final thesis was carried out to determine the characteristics of modern auto tourism in the United States. The above goal requires the acomplishing of the following research tasks: to determine the features of tourism in the United States and describe the main attractions of this country; describe the types of tourism in the United States; explore accommodation facilities for tourists in the United States; analyze the features of the US infrastructure and draw up an approximate route for an independent road trip around the country; find and describe examples of independent road travel in the United States; identify current problems and identify promising areas of independent road travel in the United States. This study includes the following structural elements: introduction, two chapters, divided into three sections each, conclusion, bibliography and appendices. The first chapter reveals the specifics of the development of auto tourism in the United States, namely: the peculiarities of tourism in the United States and attractions of the country, types of tourism in the United States and accommodation facilities for tourists in the United States. The second chapter of the study contains a description of travel along popular US routes, in particular: features of the US infrastructure: roads, transport, rules, prices, routes and descriptions of some routes, examples of independent road trips in the USA, as well as a description of modern problems and promising areas of independent road travel in the United States. During the study, the following conclusions were made. Today, the United States has a vastly developed infrastructure and has a huge number of attractions, accommodation and food for tourists who decide to make their trip to this country. Here you can find places for every taste, interests and financial capabilities. The USA is famous for its national reserves and cultural attractions, as well as endless beaches with entertainment facilities. Thus, the studied experience suggests that auto tourism is a completely acceptable and rather convenient way of traveling. In addition, this type of travel gives the tourist the right to decide and build his own route.
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49

Rudzewicz, Laura. "Paisagens lacustres e práticas turísticas: “com os pés na água” ou “de costas para a água”? O caso da Laguna dos Patos, Rio Grande do Sul, Brasil". reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2018. http://hdl.handle.net/10183/183155.

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Esta tese aborda as interações entre os temas paisagem, água e Turismo. A partir da abordagem geográfica, considera-se as complexidades inerentes ao fenômeno turístico, conjugando interdependências globais, heterogeneidade de sujeitos e diversidade de práticas, na busca pela compreensão da natureza e evolução dos locais turísticos e da sua integração com outras funções e mobilidades nos territórios. O vasto arcabouço simbólico e de usos sociais relacionados à água são retomados com o intuito de revelar as relações das sociedades com os espaços geográficos onde o componente hídrico, sob distintas formas e manifestações, desempenha um papel importante. O objetivo geral é analisar as percepções, representações e práticas que emergem nessa relação das sociedades contemporâneas com as paisagens de água, sob o prisma do Turismo. Sendo o campo de investigação a Laguna dos Patos, Rio Grande do Sul, Brasil, são as paisagens lacustres que são tomadas como foco desse trabalho, sob o recorte espacial de quatro municípios – São Lourenço do Sul, Pelotas, Rio Grande e São José do Norte – entre outubro de 2016 e março de 2018. Ao compreender a paisagem como um processo de mediação sociocultural dos indivíduos e sociedades com o espaço geográfico, parte-se dos conhecimentos e das práticas dos sujeitos, a partir de suas narrativas de experiências junto às paisagens lacustres e relacionadas ao Turismo. Nessa perspectiva, emerge o problema da pesquisa: de que forma o Turismo se relaciona com as paisagens lacustres? Para tanto, objetiva-se interrogar os sentidos e valores atribuídos a essas paisagens, e conhecer o cenário atual das práticas, espaços e dinâmicas turísticas nessas localidades. Ainda, busca-se discutir as expectativas e potencialidades, as tensões e limitações na interação entre paisagens lacustres e Turismo, trazendo proposições de ação nesses encontros, em especial no campo em estudo. O Paradigma da Complexidade de Edgar Morin e as aproximações interdisciplinares entre a Geografia e o Turismo sustentam a presente iniciativa de interpretar as paisagens lacustres em suas múltiplas dimensões e funcionalidades, pautando-se na adoção de instrumentos de pesquisa qualitativos como a entrevista-episódica e a observação não participante. As leituras das paisagens lacustres associam-se ao tema do patrimônio, desvelando múltiplos sentidos e valores atribuídos pelos sujeitos à Laguna dos Patos, onde a água assume papel articulador na relação dessas sociedades com o espaço geográfico. A inserção do Turismo em um continuum re-criativo e de múltiplas mobilidades que caracterizam a sociedade contemporânea global são manifestadas na escala local e regional, por meio de múltiplas (re)conexões entre práticas turísticas e não turísticas, nas mutações das dinâmicas e funções dos espaços e na articulação dos sujeitos do Turismo. Ao revelar as diversidades e identidades das paisagens lacustres, sob múltiplos pontos de vista, emergem conhecimentos aprofundados sobre esses territórios e suas transformações espaciais e temporais, contribuindo com a tomada de consciência e com a (re)valorização do patrimônio paisagístico e suas possibilidades de (re)interpretação pelo Turismo. Novas formas de relações das sociedades contemporâneas com as paisagens lacustres são desveladas ao se questionar as diferentes formas de apropriação e uso das margens lacustres pela função turística. Uma teia de desafios emerge como condição às apropriações turísticas das paisagens lacustres, como as questões relacionadas à qualidade das águas e dos ecossistemas associados, à acessibilidade e à visibilidade das paisagens, e à democratização das práticas e dos usos dos espaços.
This work addresses the interactions between the following: landscape, water and Tourism. Starting from a geographical standpoint, we must take into account the complexities inherent to the Tourism phenomenon, which combines global interdependence, the heterogeneous nature of agents and the wide array of practices while seeking to understand the development of tourist locations, as well as their integration with other functions and mobilities across territories. The vast structure of symbols and social uses related to water are retaken with the purpose of revealing the relationships between societies and geographical areas where water elements, with their various forms and manifestations, play an essential role. The general objective is to analyze the perceptions, representations and practices emerging from this relationship between contemporary societies and water landscapes, from the perspective of Tourism. The field of research being Laguna dos Patos, a lagoon located in the state of Rio Grande Sul, Brazil, this work shall be concentrated on these lake landscapes, focusing primarily on four municipalities (São Lourenço do Sul, Pelotas, Rio Grande e São José do Norte) during a period of time ranging from October 2016 to March 2018. By perceiving landscapes as a social-cultural mediation process involving individuals/societies and geographic areas, the starting point is defined as the knowledge and practices held by individuals, resulting from the narratives of their experiences involving such lake landscapes in relation with Tourism. Within such perspective, the question raised by the research is unveiled: in what way is Tourism related to lake landscapes? In order to address this question, we must enquire about the meanings and values attributed to these landscapes, as well as get to know the current scenario of all tourism-related dynamics, spaces and practices in these locations. Moreover, this work intends to discuss expectations and potentialities, tensions and limitations inherent to the relationship between lake landscapes and Tourism, generating proposals for action concerning this relationship, especially with regard to the field of study addressed herein. Edgar Morin's Complexity Paradigm and multi-disciplinary approaches involving Geography and Tourism support the initiative to interpret lake landscapes taking into account their multiple dimensions and functionalities, based on the adoption of qualitative research instruments such as the episodic interview technique and non-participant observation. The interpretations of these lake landscapes are associated with the concept of heritage, revealing the multiple meanings and values attributed by individuals to Laguna dos Patos, where the water take on an articulating role in the relationship between these societies and surrounding geographical areas. The insertion of Tourism into a re-creative continuum with multiple mobilities, which characterize global society in contemporary times, is manifested on a local and regional level by means of multiple (re)connections between tourist and non-tourist practices, on the changes in space dynamics and functions and on the articulation of Tourism agents. By revealing the diversities and identities of these lake landscapes, under multiple viewpoints, in-depth knowledge is revealed with regard to these territories and their respective time and space transformations, contributing to the awareness and (re)appreciation of this landscape heritage as well as (re)interpretation possibilities enabled by Tourism. New forms of relationships involving contemporary societies and lake landscapes are revealed when raising questions related to the various ways of appropriation and use of lake beds for tourism-related purposes. A wide array of challenges emerges as a condition for tourism-related appropriations of lake landscapes, such as questions related to water quality and preservation of related ecosystems, landscape accessibility and visibility, and to the popularization of practices and ways in which these areas are used.
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50

Monlevade, Ana Paula Bistaffa de. "Concepções de educação e de práticas docentes dos professores turismólogos de Cuiabá no estado do Mato Grosso". Universidade Federal de Sergipe, 2011. https://ri.ufs.br/handle/riufs/4725.

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The education of tourism teachers and their work in private higher education institutions in Cuiabá, MT, are the objectives of this research. The study deals with teachers practices and their conceptions on education. From this field, the central question: Which conceptions of education and teaching practices do the tourism teachers have in the private institutions of Cuiabá? Then, the specific objectives. First, to search what the tourism teachers think about education versus higher education and their role in society. Second, to identify the teachers practices developed in classroom. Third, to describe the pedagogical knowledges of tourism teachers, revealed in their very practices. Fourth, to point out the tourism teachers profile, as they feel it. Finally, just as a methodological goal, to describe the tourism teachers profile in Cuiabá, MT. The theoretical foundation was built on four conceptions, according their authors respective thinkings: Higher Education in Brazil, Tourism Course and its renovation: Romanelli (1998), Cunha (2000), Ghiraldelli Jr. (1994), Andrade (2002), Oliveira (2005), Matias (2002), Barreto et al (2004), Neto and Maciel (2002); Teachers Education Basic Approaches: Pimenta and Anastasiou (2008), Pimenta (1996), Imbernón (2009), Zabalza (2004), Benedito (1995), Masetto (2003), Gaeta (2001) and Nascimento (2002); Conception of Education and Teachers Practices: Brandão (2007), Pimenta et al (2002), Tura et al (2004), Mizukami (1986 e 2002), Veiga (1992), Luckesi (1994), Shon (1992), Sacristán and Perez Gomez (1998), Tardif (2008), Pimenta (2009 e 2010) and Nóvoa (1999); Methodological Foundation: Rezende (1990), Moreira (2004), Dartigues (2003), Merleau Ponty (1971), Husserl (s/d), Panosso Neto (2005), Bogdan and Biklen (1994), Gil (2002), Gamboa (2008) and Marconi e Lakatos (2009). The research was made with ten tourism teachers from five private institutions which offer tourism graduations. It is a nonprobabilistic sample. Data were collected according to qualitative and phaenomenological approaches questionairies and interviews. The main results from the research are: the tourism teachers think education as school teaching and learning and see higher education as people training for work market. They reveal rich teaching habilities, without deeper pedagogical insights, as if they repeat in their teaching practices what they lived before, in their learning processes. They do reflect on their practice, but only focused on the classroom problems. They also revealed that a good tourism teacher is the well succeeded worker in tourism, not in education. Finally, the study showed that the tourism teachers consider their occupation and other professions as fields of work where we must prove the same professionalism.
Esta pesquisa tem como objeto de estudo a formação de professores turismólogos e sua atuação em instituições particulares de ensino superior em Cuiabá/MT. O estudo trata das práticas docentes e concepções de educação destes professores, onde destaca-se como questão central: Quais concepções de educação e de práticas docentes narram os professores turismólogos no ensino superior da rede particular em que atuam em Cuiabá/MT? Os objetivos específicos foram: Analisar a compreensão dos professores turismólogos sobre a educação versus educação superior e seu papel na sociedade; Identificar as práticas docentes desenvolvidas pelos professores turismólogos no curso; Descrever os conhecimentos pedagógicos partilhados pelos professores considerando a análise sobre as próprias práticas; Apontar, com base nos próprios docentes, qual seria o perfil de professor para o curso de turismo. E como objetivo metodológico: Descrever um perfil dos docentes turismólogos atuantes em Cuiabá/MT. Para a construção da fundamentação teórica optou-se por quatro categorias conceituais e nos pensamentos dos respectivos autores: Ensino Superior no Brasil, o Curso de Turismo e sua renovação: Romanelli (1998), Cunha (2000), Ghiraldelli Jr. (1994), Andrade (2002), Oliveira (2005), Matias (2002), Barreto et al (2004), Neto e Maciel (2002); Formação de Professores - Prelúdios Básicos: Pimenta e Anastasiou (2008), Pimenta (1996), Imbernón (2009), Zabalza (2004), Benedito (1995), Masetto (2003), Gaeta (2001) e Nascimento (2002); Concepções de Educação e Práticas Docentes: Brandão (2007), Pimenta et al (2002), Tura et al (2004), Mizukami (1986 e 2002), Veiga (1992), Luckesi (1994), Shon (1992), Sacristán e Perez Gomez (1998), Tardif (2008), Pimenta (2009 e 2010) e Nóvoa (1999); Percurso Metodológico: Rezende (1990), Moreira (2004), Dartigues (2003), Merleau Ponty (1971), Husserl (s/d), Panosso Neto (2005), Bogdan e Biklen (1994), Gil (2002), Gamboa (2008) e Marconi e Lakatos (2009). O universo de pesquisa contou com cinco instituições particulares de ensino que possuem o curso de Turismo e turmas em andamento e com 10 turismólogos docentes, tratando-se de uma amostra não probabilística. A coleta de dados foi baseada nas técnicas da abordagem qualitativa com enfoque fenomenológico (questionários e entrevistas). Os resultados observados no trabalho relatam que os sujeitos reduzem a educação ao aspecto escolar e creditam à educação superior o papel de formar mão-de-obra para o mercado de trabalho; os sujeitos da pesquisa manifestaram inúmeras habilidades de ensino, porém ainda carecem aprofundar seus conhecimentos pedagógicos, pois o seu fazer ainda é muito intuitivo, onde a prática tende a repetir a prática; os professores pensam sobre suas práticas, mas ainda não refletem sobre as mesmas, pois percebeu-se um pensamento simples e focado nas atividades em sala de aula; os entrevistados consideram a prática de mercado como a principal característica para ser um bom professor de turismo; e ainda compreendeu-se que a docência no ensino superior exige também um profissionalismo semelhante àquele exigido para o exercício de qualquer outra profissão.
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