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Articles de revues sur le sujet « Conceptualisation des services »

Auteur : Grafiati

Publié le 4 juin 2021

Mis à jour le 17 février 2022

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1

Ganguli, Shirshendu, and Sanjit Kumar Roy. "Conceptualisation of service quality for hybrid services: a hierarchical approach." Total Quality Management & Business Excellence 24, no. 9-10 (2013): 1202–18. http://dx.doi.org/10.1080/14783363.2013.814293.

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Agarwal, Ridhi, and Ramendra Singh. "e-WOM: Review and a New Conceptualisation." Marketing Review 18, no. 3 (2018): 307–21. http://dx.doi.org/10.1362/146934718x15434305916862.

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Electronic word of mouth or e-WOM has gained a lot of salience in marketing literature. However, the conceptualisation of e-WOM in the literature has often relied on past practices in e-WOM generation and use. For example, in the previous few decades, several studies that have used e-WOM to predict future sales/revenue of products and services have conceptualised e-WOM with similar factors such as volume, valence and dispersion of e-WOM, while only adapting it to their research context. In this article, we critique extant conceptualisations of e-WOM, and make a case of moving beyond a uni-dime

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Agya Yalley, Andrews, and Harjit Singh Sekhon. "Service production process: implications for service productivity." International Journal of Productivity and Performance Management 63, no. 8 (2014): 1012–30. http://dx.doi.org/10.1108/ijppm-10-2012-0113.

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Purpose – The purpose of this paper is to differentiate the production process within services from the dominant manufacturing-based production process, with the objective of delineating the production process in services and highlighting its implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the production processes in manufacturing and services from a multidisciplinary perspective and proposed a framework for the service production process and its relationship with service productivity. Findings – The production process

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Whalen-Bridge, Helena. "The Conceptualisation of Pro Bono in Singapore." Asian Journal of Comparative Law 9 (January 1, 2014): 97–143. http://dx.doi.org/10.1017/s2194607800000946.

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Abstract“Pro bono” is a familiar phrase in North American jurisdictions that generally refers to a lawyer’s provision of free legal services to indigent persons. The phrase “pro bono” has also come to imply a particular approach to a lawyer’s relationship to indigent persons, one that stresses the obligatory as opposed to the charitable nature of the services provided. To what extent has this phrase, and its conceptualisation of a lawyer’s role, been used in Asian jurisdictions? This article examines how one Asian jurisdiction, Singapore, conceptualises a lawyer’s relationship to indigent pers

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Sabadie, William. "Conceptualisation et mesure de la qualité perçue d'un service public." Recherche et Applications en Marketing (French Edition) 18, no. 1 (2003): 1–24. http://dx.doi.org/10.1177/076737010301800101.

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Devant le constat de l'insatisfaction des usagers, les réformes successives des services publics se sont focalisées sur la qualité de la servuction. La mesure de la qualité perçue occupe une place centrale dans la démarche d'engagement des services publics. Cet article s'attache à proposer un cadre d'analyse de l'évaluation d'un service public afin de rendre compte de la complexité du statut de l'usager à la fois client, assujetti et citoyen. Après une conceptualisation de la qualité perçue, le lien qualité perçue-satisfaction-engagement est étudié dans le contexte de services publics redistri

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Hochgraeber, Iris, Milena von Kutzleben, Sabine Bartholomeyczik, and Bernhard Holle. "Low-threshold support services for people with dementia within the scope of respite care in Germany – A qualitative study on different stakeholders’ perspective." Dementia 16, no. 5 (2015): 576–90. http://dx.doi.org/10.1177/1471301215610234.

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Low-threshold support services are provided within the basket of services of German long-term care insurance as a part of respite care to support family carers and people with dementia. This study investigates various stakeholders’ (providers, coordinators, volunteers, family carers and people with dementia) perspectives on low-threshold support service regarding its organisation and conceptualisation as well as how stakeholders and users value low-threshold support service using a qualitative approach. Twelve guided interviews and group discussions were conducted with 31 participants. Organis

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Ekaabi, Maryam Ahmed, Khalizani Khalid, Ross Davidson, Ahmad Haifeez Kamarudin, and Christopher Preece. "Smart policing service quality: conceptualisation, development and validation." Policing: An International Journal 43, no. 5 (2020): 707–21. http://dx.doi.org/10.1108/pijpsm-03-2020-0038.

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PurposeThis study evaluates a multidimensional hierarchical scale of smart policing service quality.Design/methodology/approachQualitative and quantitative analysis tools were used to develop a smart policing service quality scale based on the integrative psychometric scale development methodology. A multidimensional hierarchical structure was proposed for smart policing service quality; a group of preliminary items selected from literature was used for the qualitative analysis. For data collection, users of smart policing services were selected through the United Arab Emirates (UAE) research

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Dijk, Pieter A. Van, and Andrea Kirk Brown. "Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance." Journal of Management & Organization 12, no. 2 (2006): 101–15. http://dx.doi.org/10.1017/s1833367200004053.

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ABSTRACTConflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance. Emotional dissonance has been variously described and measured as an antecedent or as a consequence of the performance of emotional labour, as well as an inherent component of emotional labour. Recent conceptualisations of dissonance have proposed a mediator role for emotional dissonance between emotional labour and the outcome of emotional exhaustion. Concep

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Dijk, Pieter A. Van, and Andrea Kirk Brown. "Emotional labour and negative job outcomes: An evaluation of the mediating role of emotional dissonance." Journal of Management & Organization 12, no. 2 (2006): 101–15. http://dx.doi.org/10.5172/jmo.2006.12.2.101.

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ABSTRACTConflicting empirical findings in studies assessing the relationship between emotional labour and negative job outcomes are partly due to the lack of clarity regarding the conceptualisation and measurement of emotional dissonance. Emotional dissonance has been variously described and measured as an antecedent or as a consequence of the performance of emotional labour, as well as an inherent component of emotional labour. Recent conceptualisations of dissonance have proposed a mediator role for emotional dissonance between emotional labour and the outcome of emotional exhaustion. Concep

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Baghdadi, Youcef. "Enterprise interactions: conceptualisation, ontology, and standard architectures and services." International Journal of Services and Standards 12, no. 2 (2018): 104. http://dx.doi.org/10.1504/ijss.2018.091841.

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Baghdadi, Youcef. "Enterprise interactions: conceptualisation, ontology, and standard architectures and services." International Journal of Services and Standards 12, no. 2 (2018): 104. http://dx.doi.org/10.1504/ijss.2018.10012981.

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Sánchez-Fernández, Raquel, M. Ángeles Iniesta-Bonillo, and Morris B. Holbrook. "The Conceptualisation and Measurement of Consumer Value in Services." International Journal of Market Research 51, no. 1 (2009): 1–17. http://dx.doi.org/10.1177/147078530905100108.

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Consumer value has been widely recognised as a key factor in organisational management, marketing strategy and consumer behaviour. However, because of the scattered and non-conclusive pattern of research on this concept, no single conceptualisation or measurement has won universal acceptance. The present paper develops an approach to understanding and measuring consumer value in a service context. The psychometric properties of the resulting indices support the multidimensional structure of the value concept. Hence, through both theoretical and managerial implications, this study suggests dire

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Bradby, Hannah. "Institutional Racism in Mental Health Services: The consequences of compromised conceptualisation." Sociological Research Online 15, no. 3 (2010): 86–96. http://dx.doi.org/10.5153/sro.2197.

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Inequalities in mental health service use and outcome in the British NHS have been attributed to institutional racism. Institutional racism is widely understood in terms of the definition published in the Macpherson report, despite critique of its inability to differentiate the role of individual and institution in discrimination, and weakness in distinguishing racism from other forms of discrimination. The inquiry into David Bennett's death declared the NHS to be institutionally racist, and, although still contested, this has been widely accepted. Poor conceptualisation and the endemic failur

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Heiskanen, Maria, and Michael Egerer. "The conceptualisation of problem gambling in social services: email interviews with Finnish social services directors." Nordic Social Work Research 9, no. 1 (2018): 29–41. http://dx.doi.org/10.1080/2156857x.2018.1426625.

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Orlando, Beatrice, Demetris Vrontis, Fabio Fiano, Mourad Oubrich, and Ikrame Belabbes. "Conceptualisation of customer experience: the case of mobile telecoms services in Morocco." International Journal of Managerial and Financial Accounting 12, no. 1 (2020): 89. http://dx.doi.org/10.1504/ijmfa.2020.10029003.

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Belabbes, Ikrame, Mourad Oubrich, Fabio Fiano, Beatrice Orlando, and Demetris Vrontis. "Conceptualisation of customer experience: the case of mobile telecoms services in Morocco." International Journal of Managerial and Financial Accounting 12, no. 1 (2020): 89. http://dx.doi.org/10.1504/ijmfa.2020.107003.

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Henderson, Claire, Heidi Hales, and Mirella Ruggeri. "Cross-cultural differences in the conceptualisation of patients' satisfaction with psychiatric services." Social Psychiatry and Psychiatric Epidemiology 38, no. 3 (2003): 142–48. http://dx.doi.org/10.1007/s00127-003-0606-7.

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ALDEN, SARAH. "Public-sector service provision for older people affected by homelessness in England." Ageing and Society 37, no. 2 (2015): 410–34. http://dx.doi.org/10.1017/s0144686x15001233.

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ABSTRACTThis paper assesses provision for older people affected by homelessness in England, giving regard to research findings, such as those developed through a pathways model, which show that the experiences of this group are qualitatively distinct when compared to younger households. Current conceptualisations of older age held by Local Authority Housing Option Service professionals are considered, alongside factors relating to government policy and resource issues. It was found that some practitioners adopted an age-blind approach when assessing older groups, despite this being contrary to

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Marshall, J. N., and P. A. Wood. "The Role of Services in Urban and Regional Development: Recent Debates and New Directions." Environment and Planning A: Economy and Space 24, no. 9 (1992): 1255–70. http://dx.doi.org/10.1068/a241255.

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The growing prominence of service activities in the advanced economies poses a substantial challenge for studies of urban and regional development. This paper is a review of different approaches to the analysis of service growth. Studies directed specifically at the development of producer or information services have contributed a valuable sense of the way in which services are leading economic change. They are, however, constrained by the predominantly sectoral nature of their approach, which plays down the diverse character of services and the intimate links between services and other secto

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Raniga, Tanusha, Barbara Simpson, and Ntokozo Mthembu. "CHALLENGES TO BUILDING AUTHENTIC PARTNERSHIPS: LESSONS FROM BHAMBAYI, KWAZULU-NATAL, SOUTH AFRICA." Southern African Journal of Social Work and Social Development 26, no. 2 (2017): 124–40. http://dx.doi.org/10.25159/2415-5829/2186.

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In contemporary South Africa, partnerships between service providers in government, non-governmental organisations, the private sector and community based organisations have been identified as a means to strengthen communities and the sustainability of social services. However, the unequal power relations that exists between and within these organisations often leads to fragmentation, duplication, and lack of coordination of social services. Using Fowler’s (1998) conceptualisation of authentic partnerships, this qualitative phase of a larger study explored the challenges of building authentic

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Lyon, Liz, Wei Jeng, and Eleanor Mattern. "Research Transparency: A Preliminary Study of Disciplinary Conceptualisation, Drivers, Tools and Support Services." International Journal of Digital Curation 12, no. 1 (2017): 46–64. http://dx.doi.org/10.2218/ijdc.v12i1.530.

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This paper describes a preliminary study of research transparency, which draws on the findings from four focus group sessions with faculty in chemistry, law, urban and social studies, and civil and environmental engineering. The multi-faceted nature of transparency is highlighted by the broad ways in which the faculty conceptualised the concept (data sharing, ethics, replicability) and the vocabulary they used with common core terms identified (data, methods, full disclosure). The associated concepts of reproducibility and trust are noted. The research lifecycle stages are used as a foundation

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Aloudat, Anas, and Katina Michael. "Towards a Conceptual Model of User Acceptance of Location-Based Emergency Services." International Journal of Ambient Computing and Intelligence 5, no. 2 (2013): 17–34. http://dx.doi.org/10.4018/jaci.2013040102.

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This paper investigates the introduction of location-based services by government as part of an all-hazards approach to modern emergency management solutions. Its main contribution is in exploring the determinants of an individual’s acceptance or rejection of location services. The authors put forward a conceptual model to better predict why an individual would accept or reject such services, especially with respect to emergencies. While it may be posited by government agencies that individuals would unanimously wish to accept life-saving and life-sustaining location services for their well-be

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Chen, Kai Shen, and Jin Kuan Kok. "Barriers to Seeking School Counselling: Malaysian Chinese School Students’ Perspectives." Journal of Psychologists and Counsellors in Schools 27, no. 2 (2015): 222–38. http://dx.doi.org/10.1017/jgc.2015.21.

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School counselling services have always been unpopular among Malaysian students. Many researchers have studied what prevents students from seeking mental health services. However, there is a lack of study on the barriers to seeking help in the context of Malaysian school counselling services. Using a sample of Chinese high school students (N = 277), this qualitative study explored the under-utilisation of school counselling services. A thematic analysis was used to analyse an open-ended question, and the findings uncovered contextualised issues such as: conceptualisation of problems and the sh

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Devlin, James F. "Consumer evaluation and competitive advantage in retail financial services ‐ A research agenda." European Journal of Marketing 35, no. 5/6 (2001): 639–60. http://dx.doi.org/10.1108/03090560110388141.

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The primary objective of this paper is to formulate a research agenda in the area of consumer evaluation and competitive advantage in retail financial services markets. In order to achieve this objective, a brief exposition of the market‐led view of competitive advantage is provided, which emphasises the importance of the provision of “customer value” in the relevant market. The process of consumer evaluation of financial services offerings is then reviewed and potential problems in consumer understanding of some types of financial services offerings are highlighted. The implications of such p

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Iman, Nofie. "Modularity matters: a critical review and synthesis of service modularity." International Journal of Quality and Service Sciences 8, no. 1 (2016): 38–52. http://dx.doi.org/10.1108/ijqss-05-2015-0046.

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Purpose – The literature on modularity is extensive, but most research has been concerned with the manufacturing sector and much less with the service sector. The purpose of this paper is to investigate the existing research, to provide a critique of the empirical literature on service modularity and to discuss future research opportunities. Design/methodology/approach – To perform this analysis of service modularity, a list of top-tier journals in the field of business management and organisation was compiled. From there, each and every article was identified, examined, coded and classified i

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Tuffour, Isaac, Alan Simpson, and Lisa Reynolds. "Mental illness and recovery: an interpretative phenomenological analysis of the experiences of Black African service users in England." Journal of Research in Nursing 24, no. 1-2 (2019): 104–18. http://dx.doi.org/10.1177/1744987118819667.

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Background Research conceptualising recovery is predominantly Eurocentric. This paper develops the conceptualisation of recovery by Black African service users. Aims Our aim was to explore Black African service users’ experiences of recovery from mental illness and to understand how they conceptualise recovery. Methods Using a qualitative research approach and interpretative phenomenological analysis (IPA), semi-structured interviews were conducted with 12 Black African service users recovering from mental illness in England. Results Participants conceptualised recovery as a pragmatic and subj

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Pyatt, Alison Z., Keith Walley, Gillian H. Wright, and Emma C. L. Bleach. "Co-Produced Care in Veterinary Services: A Qualitative Study of UK Stakeholders’ Perspectives." Veterinary Sciences 7, no. 4 (2020): 149. http://dx.doi.org/10.3390/vetsci7040149.

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Changes in client behaviour and expectations, and a dynamic business landscape, amplify the already complex nature of veterinary and animal health service provision. Drawing on prior experiences, veterinary clients increasingly pursue enhanced involvement in services and have expectations of relationship-centred care. Co-production as a conceptualisation of reciprocity in service provision is a fundamental offering in the services sector, including human medicine, yet the role of co-production in veterinary services has been minimally explored. Utilising a service satisfaction framework, semi-

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Goudarzi, Kiane, and Marcel Guenoun. "Conceptualisation et mesure de la qualité des services publics (qsp) dans une collectivité territoriale." Politiques et Management Public, Vol 27/3 (June 15, 2012): 31–54. http://dx.doi.org/10.4000/pmp.2986.

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Henley, Robert. "Resilience enhancing psychosocial programmes for youth in different cultural contexts." Progress in Development Studies 10, no. 4 (2010): 295–307. http://dx.doi.org/10.1177/146499340901000403.

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This article takes a first step towards developing a resilience assessment scale for use by development organisations offering services to youth and young adults in different cultural contexts. The purpose of a resilience assessment scale would be to assess effectiveness of services in enhancing competencies of youth in managing and adapting to adversities they experience. An in‐depth conceptualisation of individual resilience and how this interacts with multi‐layered social resilience is explored: Organisations provide psychosocial services to help strengthen competencies of vulnerable young

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Whittaker, Graham, Lesley Ledden, and Stavros P. Kalafatis. "A re‐examination of the relationship between value, satisfaction and intention in business services." Journal of Services Marketing 21, no. 5 (2007): 345–57. http://dx.doi.org/10.1108/08876040710773651.

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PurposeThe objectives of this paper are twofold: to add to the debate regarding conceptualisation and operationalisation of value within a professional service domain, and to contribute to the relatively sparse literature dealing with the functional relationship between determinants and outcomes of value with specific emphasis on the value to satisfaction and intention to re‐purchase relationship in professional services.Design/methodology/approachA theoretically grounded model has been developed that comprises three antecedents of value (conceptualised as a higher order construct of six dimen

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Neuteleers, Stijn, Glenn Deliège, and Ullrich Melle. "Intrinsic values and the life framework of values: why we should go back to basics—comment to O’Connor and Kenter (2019)." Sustainability Science 16, no. 1 (2020): 313–16. http://dx.doi.org/10.1007/s11625-020-00825-7.

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AbstractThe IPBES Framework aims to allow room for a plurality of values and recently proposed a move from `Ecosystem Services’ to `Nature’s Contributions to People’. O’Connor and Kenter (2019) argue that both approaches still disregard nature as an end in itself. Therefore, they propose a new conceptualisation of `intrinsic value’ and a new approach, labelled the `Life Framework of Values’. This work is highly relevant, but we argue that there are some fundamental conceptual problems with their current account, in particular with the conceptualisation of intrinsic value, relational value, and

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Ng, Ee Ling, and Junling Zhang. "The Search for the Meaning of Soil Health: Lessons from Human Health and Ecosystem Health." Sustainability 11, no. 13 (2019): 3697. http://dx.doi.org/10.3390/su11133697.

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Soil is central to human wellbeing through its provision of critical ecosystem services, including food and clean water. These services emerge through the self-organising nature of the soil system. Here, we consider the lessons learnt from the evolution of the understanding of human and ecosystem health for the conceptualisation and application of soil health. We share the fundamental and practical challenges of managing the land with respect to soil health, and the need for policy to drive the protection of soil as one of our most important non-renewable natural resources.

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Gursansky, Di, Rosemary Kennedy, Di Gursansky, and Rosemary Kennedy. "Discourses of Case Management: A Labour Market Program Analysis." Australian Journal of Career Development 7, no. 2 (1998): 17–21. http://dx.doi.org/10.1177/103841629800700206.

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This paper outlines the origins of case management and the diverse meanings of the term. Through illustrations from two Australian policy examples of long-term unemployment and homelessness, it is argued that case management is now often a black box approach to service delivery, underpinned by an economic reform agenda. Analysis of the discourse associated with contemporary policy developments allows insight into the ways in which case management redefines descriptions of service delivery in the human services. It is argued that the rhetoric of case management may not have changed much over ti

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Wang, Xueqin, Yiik Diew Wong, Chee-Chong Teo, Kum Fai Yuen, and Kevin X. Li. "Decomposing service conveniences in self-collection." International Journal of Physical Distribution & Logistics Management 49, no. 4 (2019): 356–75. http://dx.doi.org/10.1108/ijpdlm-10-2018-0336.

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Purpose Service conveniences (SCs) play a deterministic role in motivating consumers’ participation in self-collection (via attended pickup points or unattended automated locker systems). Accordingly, the SERVCON model provides a multi-dimensional conceptualisation of SCs, whereas the Kano model explains consumers’ satisfaction formation in response to multi-dimensional service attributes. Anchored on synthesised insights of both models, the purpose of this paper is twofold: first, to qualitatively apply the SC concept to develop specific service attributes of self-collection; and second, to q

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HANDRICH, MATTHIAS, and SVEN HEIDENREICH. "THE WILLINGNESS OF A CUSTOMER TO CO-CREATE INNOVATIVE, TECHNOLOGY-BASED SERVICES: CONCEPTUALISATION AND MEASUREMENT." International Journal of Innovation Management 17, no. 04 (2013): 1350011. http://dx.doi.org/10.1142/s1363919613500114.

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Customer co-creation is a phenomenon, whose relevance for innovative technology-based services (TBS) has been acknowledged both by scientific and management practice. However, empirical research on this topic is scarce. Above all others, the lack of a good metric for this construct to establish a common ground for empirical research has hampered progress to date. Thus, the purpose of this paper is to develop and test a construct measuring the willingness of a customer to engage in co-creation (hereafer, WCC) of innovative, TBS. This article provides a thorough literature review on customer co-

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Briggs, Lynne, and A. D. (Sandy) Macleod. "Demoralisation - A Useful Conceptualisation of Non-Specific Psychological Distress Among Refugees Attending Mental Health Services." International Journal of Social Psychiatry 52, no. 6 (2006): 512–24. http://dx.doi.org/10.1177/0020764006066832.

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Puskas, Daniel, Michel Brien, Lorraine Daviau, and Gilles Lacourse. "Le paiement symbolique, monnaie du désir." Santé mentale au Québec 16, no. 1 (2007): 139–48. http://dx.doi.org/10.7202/032207ar.

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RÉSUMÉ L'intervention dans le réseau de la santé et des services sociaux présente des difficultés inhérentes au contexte particulier dans lequel elle s'effectue. Les auteurs exposent d'abord au niveau des concepts la notion de paiement symbolique, qui vient résoudre une partie de ces difficultés, le tout étayé de quelques vignettes cliniques. Enfin, en conclusion, quelques pistes de réflexion sont données en vue d'une conceptualisation plus approfondie de cet outil clinique.

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Zhou, Lihong, Yaqian Song, and Tong Zhou. "Underutilisation of self-service libraries in Chinese cities." Library Hi Tech 34, no. 3 (2016): 521–38. http://dx.doi.org/10.1108/lht-05-2016-0054.

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Purpose Self-service libraries (SSLs) have been regarded as an effective approach to provide convenient book services to the enormously large populations of China’s cities. These SSLs are in fact automatic book service machines, which provide a combination of services, including reading card issuing, book lending and returning, and book reservations and collection. However, despite acclaimed success, SSL services are not well received by patrons and are underutilised. The purpose of this paper is to identify and understand the causes of the underutilisation of SSL services in Chinese cities. D

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SÖDERMAN, TARJA, LEENA KOPPEROINEN, PETRI SHEMEIKKA, and VESA YLI-PELKONEN. "ECOSYSTEM SERVICES CRITERIA FOR SUSTAINABLE DEVELOPMENT IN URBAN REGIONS." Journal of Environmental Assessment Policy and Management 14, no. 02 (2012): 1250008. http://dx.doi.org/10.1142/s1464333212500081.

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The ecosystem services criteria for strategic decision-making combine conceptualisation and concretisation of ecologically sustainable development. A concrete basis for the measurement, valuation, and assessment of ecological sustainability was created through the development of two-level criteria for ecosystem services, which were linked to indicators based on spatial and statistical data from the Monitoring System of Spatial Structure (MSSS) and the CORINE Land Cover database. The criteria were designed for middle-sized urban regions because urban areas face the greatest land changes, threat

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ANDERSON, ISOBEL, and SIRI YTREHUS. "Re-conceptualising Approaches to Meeting the Health Needs of Homeless People." Journal of Social Policy 41, no. 3 (2012): 551–68. http://dx.doi.org/10.1017/s0047279412000220.

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AbstractThe experience of homelessness not only affects physical health, but can also constrain access to required health care. In a number of European countries, national strategies to tackle homelessness have sought to deliver integrated solutions across housing, health and other social policy areas. This article examines approaches to meeting the health care needs of homeless people in relation to such strategies, drawing upon recent research in Norway and Scotland. The article presents a comparative analysis of approaches to service provision in relation to welfare models and the concepts

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Kummer, Tyge-F., Stephanie Pelzl, and Markus Bick. "A conceptualisation of privacy risk and its influence on the disclosure of check-in services information." International Journal of Information Management 57 (April 2021): 102266. http://dx.doi.org/10.1016/j.ijinfomgt.2020.102266.

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Bailey, Joe, Angela Tod, Steve Robertson, and Rachel King. "Exploring advanced nursing practice in stroke services: a scoping review." British Journal of Neuroscience Nursing 17, Sup2 (2021): S8—S14. http://dx.doi.org/10.12968/bjnn.2021.17.sup2.s8.

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Background: Stroke care is becoming increasingly reliant on advanced nursing practice (ANP); however, little is known about these roles within the stroke specialty. Aims: To explore the current knowledge of advanced nursing practice in stroke services internationally, specifically, the conceptualisation of ANP and the rationale for its implementation. Methods: Arskey and O'Malley's scoping review methodology was employed, and six academic databases were used. Findings: Two key themes were identified; ‘role development’ and ‘four pillars of advanced practice’. The review identifies that ANP is

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Cumiskey, Lydia, Micha Werner, Karen Meijer, S. H. M. Fakhruddin, and Ahmadul Hassan. "Improving the social performance of flash flood early warnings using mobile services." International Journal of Disaster Resilience in the Built Environment 6, no. 1 (2015): 57–72. http://dx.doi.org/10.1108/ijdrbe-08-2014-0062.

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Purpose – The purpose of this study is to provide recommendations for improving the social performance of warnings using mobile services in flash flood prone communities. A warning cannot be considered effective until it is received, understood and responded to by those at risk. This is defined as the social performance of warning communication techniques. Mobile services offer opportunities for improving this, particularly in Bangladesh, but have been underutilised. In this research, characteristics of the warning, mobile services and community are found to influence the social performance. D

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Walsh, Gianfranco, Mario Schaarschmidt, and Stefan Ivens. "Assessing the effects of multichannel service provider corporate reputation on customer new product adoption and RFM value." Journal of Service Management 29, no. 4 (2018): 680–702. http://dx.doi.org/10.1108/josm-08-2017-0211.

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Purpose Service providers leverage their corporate reputation management efforts to increase revenues by shaping customer attitudes and behaviours, yet the effects on customer innovation adoption and customer value remain unclear. In an extended conceptualisation of customer-based corporate reputation (CBR), the purpose of this paper is to propose that customer perceived risk, perceived value, and service separation are contingencies of the relationship between CBR and two key customer outcomes: customer new product adoption proneness (CPA) and recency-frequency-monetary (RFM) value. Design/me

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Crittenden, Patricia M., Andrea Landini, and Susan J. Spieker. "Staying alive: A 21st century agenda for mental health, child protection and forensic services." Human Systems: Therapy, Culture and Attachments 1, no. 1 (2021): 29–51. http://dx.doi.org/10.1177/26344041211007831.

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Mental health treatment, child protection and forensic services for criminality need major reorganisation in conceptualisation and service provision. This need results from the failure of current diagnostic methods, administrative organisations and treatment approaches to reduce the prevalence of mental illness, child maltreatment or criminal behaviour. We propose that defining these problems as individual deficits and responding to them by category of harm (to self, progeny and others, respectively) stands in the way of effective prevention and treatment. We address four topics: (1) the commo

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Pullen Sansfaçon, Annie, Isabelle Marchand, and Josianne Crête. "Explorer l’identité professionnelle chez les travailleurs sociaux en devenir." Perspectives étatiques 27, no. 1 (2015): 137–52. http://dx.doi.org/10.7202/1033623ar.

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Les rapides changements structurels dans l’organisation des services complexifient le développement d’une identité professionnelle (IP) forte chez les travailleurs sociaux, pourtant essentielle à une pratique éthique. L’objectif de cette étude qualitative est d’explorer l’IP d’étudiants finissant au baccalauréat en travail social. Les résultats montrent comment l’IP est définie par les participants, ainsi que les quatre lieux qui contribuent spécifiquement à son développement. Discutant cette conceptualisation, des pistes de réflexion favorisant le développement d’une IP plus forte chez les ét

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Morin, Paul, Pierre-Luc Bossé, Sébastien Carrier, Suzanne Garon, and Annie Lambert. "La personnalisation des services de santé mentale : une voie d’avenir." Santé mentale au Québec 40, no. 1 (2015): 135–52. http://dx.doi.org/10.7202/1032387ar.

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La personnalisation des services de santé mentale est indissociable d’un processus qui vise à penser et à circonscrire les effets recherchés par les personnes comme des aspirations légitimes, élargissant ainsi leurs possibilités de choix et de contrôle. Dans un premier temps, nous démontrerons que cette visée de personnalisation ne peut être détachée d’un contexte général et de contextes spécifiques, qu’ils soient français, anglo-saxons, québécois ou autres. L’approche narrative constitue à cet égard un apport essentiel favorisant la prise en compte des liens de codétermination entre façons de

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Minkiewicz, Joanna, Kerrie Bridson, and Jody Evans. "Co-production of service experiences: insights from the cultural sector." Journal of Services Marketing 30, no. 7 (2016): 749–61. http://dx.doi.org/10.1108/jsm-04-2015-0156.

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Purpose The increased involvement of customers in their experience is a reality for all service organisations. The purpose of this paper is to explore the way organisations collaborate with customers to facilitate consumption of cultural experiences through the lens of co-production. Although organisations are typically an integral part of the co-production process, co-production is typically considered from a consumer angle. Aligned with the service ecosystem perspective and value-in-cultural context, this research aims to provide greater insight into the processes and resources that institut

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Maklan, Stan, and Philipp Klaus. "Customer Experience: Are We Measuring the Right Things?" International Journal of Market Research 53, no. 6 (2011): 771–72. http://dx.doi.org/10.2501/ijmr-53-6-771-792.

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Marketing theory and practice evolved dramatically through a series of transformations from products to services and, recently, customer experiences. Each stage has its own perspective on marketing's purpose, the nature of customer value, and measurements that calibrate performance and guide managerial decisions. The latter is of particular interest to market researchers. Measurement (research) typically lags behind changes in marketing theory due to institutional factors and the time it takes for new practices to diffuse. The authors posit that firms still measure customer experience against

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Newton, Danielle C., Adrian J. Tomyn, and Anthony D. LaMontagne. "Exploring the challenges and opportunities for improving the health and wellbeing of international students: Perspectives of international students." Journal of the Australian and New Zealand Student Services Association 29, no. 1 (2021): 18–34. http://dx.doi.org/10.30688/janzssa.2021.1.02.

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This study sought to explore the challenges and opportunities for improving the health and wellbeing of international students through in-depth interviews with 21 international students at an Australian University. Interviews explored 1) conceptualisation of health and wellbeing, 2) perceptionsof the most significant health and wellbeing issues for international students, and 3) the barriers to international students accessing campus-based services for health and wellbeing concerns. Almost all international students viewed health and wellbeing as a state encompassing both physical and mental/e

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