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Graham, R. I. « ISO 9001:1994 and ISO 9001:2000 compared ». Manufacturing Engineer 81, no 4 (1 août 2002) : 168–69. http://dx.doi.org/10.1049/me:20020406.
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KOBORI, Sachio. « Acquire ISO 9001 ». JOURNAL OF THE BREWING SOCIETY OF JAPAN 95, no 1 (2000) : 6–8. http://dx.doi.org/10.6013/jbrewsocjapan1988.95.6.
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McGuire, Stephen A. « Interpreting ISO 9001 ». Technometrics 44, no 4 (novembre 2002) : 406. http://dx.doi.org/10.1198/tech.2002.s90.
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Bendell, Tony, et Louise Boulter. « ISO 9001:2000 ». International Small Business Journal : Researching Entrepreneurship 22, no 3 (juin 2004) : 295–316. http://dx.doi.org/10.1177/0266242604042381.
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Barradas, José, et Paulo Sampaio. « ISO 9001 and ISO/IEC 17025 ». International Journal of Quality & ; Reliability Management 34, no 3 (6 mars 2017) : 406–17. http://dx.doi.org/10.1108/ijqrm-03-2014-0032.
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Purpose According to the ISO 9001 standard, all the certified companies should calibrate their measuring equipment. By doing so, companies can guarantee, with rigor and quality, its measurement and use reliable data for monitoring the quality of their products. However, a metrology laboratory is not required to have an ISO 9001 certification or ISO/IEC 17025 accreditation. At this moment, there are companies with their quality management systems certified according to the ISO 9001 standard which have metrology laboratories to make internal checks of their measuring equipment. On the other hand, there are companies with ISO/IEC 17025-accredited laboratories. Finally, there are companies that have their QMS certified according to ISO 9001 and also their metrology laboratory accredited by ISO/IEC 17025. In this case the metrology laboratory must comply with the requirements of both standards. Thus, the purpose of this paper is to analyze the level of importance of the ISO 9001 and ISO/IEC 17025 standards from the perspective of a metrology laboratory. Design/methodology/approach The research methodology used to conduct this research was supported in case studies that had been carried out in nine metrology laboratories. The information was gathered based on semi-structured interviews. Findings After an analysis and discussion over the data obtained, the authors verified that the impact on customer perception is significantly positive, if the metrology laboratory is simultaneous certified and accredited. Originality/value From the laboratories perspective, the issue analyzed in this paper is of the utmost importance and the aim is to give the contribution in order to clarify this kind of organizations of which could be the best option for their context.
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Guida, Pier Luigi. « La nuova ISO 9001 ». PROJECT MANAGER (IL), no 26 (mai 2016) : 46. http://dx.doi.org/10.3280/pm2016-026011.
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Ould, Martyn A. « CMM and ISO 9001 ». Software Process : Improvement and Practice 2, no 4 (décembre 1996) : 281–89. http://dx.doi.org/10.1002/(sici)1099-1670(199612)2:4<281 ::aid-spip52>3.0.co;2-m.
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Sulasih, Sulasih. « Pengaruh Motivasi, Persepsi dan Internalisasi Standar ISO 9001 terhadap Kinerja ». El-jizya : Jurnal Ekonomi Islam 4, no 2 (26 mars 2017) : 317–44. http://dx.doi.org/10.24090/ej.v4i2.2016.pp317-344.
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Penelitian ini berjudul “Pengaruh Motivasi, Persepsi Dan Internalisasi Standar ISO 9001 Terhadap Kinerja pada PT. Holcim Indonesia Tbk Cilacap. Tujuan penelitian ini adalah untuk menganalisis pengaruh motivasi, persepsi dan internalisasi standar ISO 9001 terhadap kinerja. Hipotesis penelitian ini adalah pertama motivasi penerapan standar ISO 9001 berpengaruh positif dan signifikan terhadap persepsi penerapan standar ISO 9001. Kedua motivasi penerapan standar ISO 9001 berpengaruh positif dan signifikan terhadap internalisasi standar ISO 9001. Ketiga motivasi penerapan standar ISO 9001 berpengaruh positif dan signifikan terhadap kinerja. Keempat persepsi penerapan standar ISO 9001 berpengaruh positif dan signifikan terhadap kinerja. Kelima internalisasi standar ISO 9001 berpengaruh positif dan signifikan terhadap kinerja. Penelitian ini merupakan penelitian survei yang mengambil data dengan kuesioner. Sasaran penelitian adalah karyawan PT. Holcim Indonesia Tbk Cilacap Populasi dalam penelitian ini adalah semua karyawan di departemen PT. Holcim Indonesia Tbk Cilacap, sedangkan metode pengambilan sampelnya yaitu Probability Sampling dan jumlah sampel yang memenuhi syarat dalam penelitian ini sebanyak 143 orang. Alat analisa data yang digunakan dalam penelitian ini adalah Structural Equation Modelling (SEM) melalui program Analysis of Moment Structure (AMOS) versi 16.0. Sedangkan pengukuran data menggunakan 7 skala likert This study was aimed at analyzing the influence of motivation, perception, and internalization of ISO 9001 standard on the performance of PT Holcim Indonesia Tbk Cilacap. There are five hypothesa of this study, i.e: 1) the motivation of applying ISO 9001 standard has a positive and significant impact to the perception on applying ISO 9001 standard; 2) the motivation of applying ISO 9001 standard has a positive and significant impact to; 3) the motivation of applying ISO 9001 standard has a positive and significant impact to the performance; 4) the perception on applying ISO 9001 standard has a positive and significant impact to the performance; 5) the internalization of ISO 9001 standard has a positive and significant impact to the performance. This is a survey research the data of which was gained through questionaires. The respondents of this research were emplyoees of PT> Holcim Indonesia Tbk Cilacap and sampling technique used in this research was probabiliy sampling fulfilling the requirement of 143 orang. Data were analyzed with Structural Equation Modelling (SEM) using version 16.0 of Analysis of Moment Structure (AMOS) and data measurement used a Likert scale of 7.
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Maryadi, Maryadi, et Lantip Diat Prasojo. « IMPLEMENTASI SISTEM MANAJEMEN MUTU (SMM) ISO 9001:2008 DI SMK MA’ARIF 1 WATES KULON PROGO ». JURNAL PENELITIAN ILMU PENDIDIKAN 9, no 2 (7 février 2017) : 152. http://dx.doi.org/10.21831/jpipfip.v9i2.12916.
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AbstrakTujuan penelitian adalah untuk mengetahui implementasi SMM ISO 9001:2008, hambatan dan penyelesaiannya dalam implementasi SMM ISO 9001:2008. Penelitian ini menggunakan desain campuran untuk mendeskripsikan implementasi SMM ISO 9001:2008. Penelitian dilakukan di SMK Ma’arif 1 Wates dengan subjek kepala sekolah, wakil kepala, QMR, guru, orang tua siswa, dan siswa. Objek penelitian adalah SMM ISO 9001:2008. Pengumpulan data menggunakan lembar pengamatan dokumen, kuesioner dan wawancara. Tingkat implementasi SMM ISO dinyatakan dalam bentuk persentase. Hasil penelitian ini menyimpulkan bahwa di SMK Ma’arif 1 Wates, implementasi SMM ISO 9001:2008 memperoleh nilai fokus pada pelanggan 83,95%, kepemimpinan 65,53%, partisipasi karyawan 76,67%, pendekatan proses 72%, pendekatan sistem 75%, perbaikan berkelanjutan 75,13%, pendekatan faktual 64%, hubungan pemasok 74,64%. Hambatan yang terjadi dalam implementasi SMM ISO 9001:2008 adalah pada pendekatan faktual dalam pengambilan keputusan kurang efektif. Penyelesaian hambatan tersebut adalah dengan melakukan penetapan data, penghimpunan data yang sesuai dan efektif, dan analisis data kefektifan sistem manajemen mutu.Kata kunci: implementasi, Sistem Manajemen Mutu (SMM) ISO 9001:2008AbstractThe purpose of this study is to determine the implementation of QMS ISO 9001: 2008, the constraints and the solutions in the implementation of QMS ISO 9001: 2008. This study used a mixed design to describe the implementation of QMS ISO 9001: 2008. The setting was SMK Ma’arif 1 Wates with the subject principals, deputy head, QMR, teachers, parents, and students. The objects of this study were QMS ISO 9001: 2008. The data was collected through the observation sheet documents, questionnaires and interviews. The ISO QMS implementation level was in a percentage. The results of this study show that in SMK Ma’arif 1 Wates, implementation of QMS ISO 9001: 2008 obtained a value of customer focus 83.95%, leadership 65.53%, employee participation 76.67%, process approach 72%, system approach 75 %, continual improvement75.13%, factual approach 64%, and supplier relationships 74.64%. The constraint that occurs in the implementation of QMS ISO 9001: 2008 is in the management principle of factual approach to decision making, and the solution is the determination of the data, appropriate and effective data collection, and the analysis of the effectiveness of the quality management system.Keywords: implementation, Quality Management System (QMS) ISO 9001: 2008
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Purwanggono, Bambang, Arfan Bakhtiar et Rifky Rahman H. « Analysis of ISO 9001:2015 certification readiness of JP-Graha product of Jasaraharja Putera using gap analysis ». SHS Web of Conferences 49 (2018) : 01005. http://dx.doi.org/10.1051/shsconf/20184901005.
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The fierce competition of global economy requires company to have a good Quality Management System (QMS). Efforts done by the company included applying standards of Quality Management System (QMS) ISO 9001. ISO 9001 is a standard that contains requirements of quality management system, published by the International Organization for Standarization (IOS). The object of this research is JP-GRAHA PT Jasaraharja Putera. JP-GRAHA is one of the product from PT Jasaraharja dealing with fire insurance. JP-GRAHA already implemented ISO 9001:2008. But the implementation of ISO 9001:2008 suffer from a decline in consistency, meanwhile the company must prepare to upgrade into ISO 9001:2015. This research aims to identify the readiness of the company in the facing Certification of ISO 9001:2015 and provide recommendations to improve the readiness of the company. The method used in this research is Gap Analysis to evaluate current company state and assess the readiness of the company in facing certification of ISO 9001:2015. Gap Analysis is a checklist made based on the existing requirements icluded in ISO 9001:2015. The results from the calculation using the checklist will show how the readiness of JP-GRAHA PT Jasaraharja Putera in light of performing certification of ISO 9001:2015
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Anwar Razali, Khairil, et Azizah Shaaban. « A Descriptive Perception vs. Achievement Analysis of Continuance Improvement in Malaysian ISO 9001-Certified Smes ». International Journal of Engineering & ; Technology 7, no 2.29 (22 mai 2018) : 553. http://dx.doi.org/10.14419/ijet.v7i2.29.13816.
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In today’s competitive market, organizations are required to continuously improve their business processes and maintaining continuous improvement of ISO 9001 benefits. Besides continuous improvement, current literature claims that the common benefits of the ISO 9001 certification are “Customer satisfaction focus”, “Management & Review”, “Organizational performance” and the factors for TQM implementation (e.g Supplier quality management, Vision and plan statement). The purpose of this paper is to compare the level of perception vs. achievement of factors maintaining continuance improvement for 27 randomly selected Malaysian ISO 9001 certified SMEs as a primary study. Respondents of this study rated organizational performance is the most importance aspect of successful factor of ISO 9001, followed by organization’s highest level of achievement. This study also finds that the most important construct of TQM implementation is quality system improvement and the highest level of organization’s TQM implementation achievement is customer relationship. This study also shows that there is a significant difference between companies’ perception of the level of important and achievement in factors for successful of ISO 9001 and TQM implementations. For practitioners, this study addresses how continuous improvement has evolved and how to maintain benefits from ISO 9001 certifications. Keywords: Successful ISO 9001; Continuous improvement; ISO 9001 benefits; ISO 9001 barriers; TQM implementation, Customer SatisfactionIn today’s competitive market, organizations are required to continuously improve their business processes and maintaining continuous improvement of ISO 9001 benefits. Besides continuous improvement, current literature claims that the common benefits of the ISO 9001 certification are “Customer satisfaction focus”, “Management & Review”, “Organizational performance” and the factors for TQM implementation (e.g Supplier quality management, Vision and plan statement). The purpose of this paper is to compare the level of perception vs. achievement of factors maintaining continuance improvement for 27 randomly selected Malaysian ISO 9001 certified SMEs as a primary study. Respondents of this study rated organizational performance is the most importance aspect of successful factor of ISO 9001, followed by organization’s highest level of achievement. This study also finds that the most important construct of TQM implementation is quality system improvement and the highest level of organization’s TQM implementation achievement is customer relationship. This study also shows that there is a significant difference between companies’ perception of the level of important and achievement in factors for successful of ISO 9001 and TQM implementations. For practitioners, this study addresses how continuous improvement has evolved and how to maintain benefits from ISO 9001 certifications.
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Rakhmawati, Tri, Sik Sumaedi et Nidya Judhi Astrini. « ISO 9001 in health service sector : a review and future research proposal ». International Journal of Quality and Service Sciences 6, no 1 (11 mars 2014) : 17–29. http://dx.doi.org/10.1108/ijqss-12-2012-0025.
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Purpose – This paper aims to describe the state-of-the-art in ISO 9001 research in healthcare service sector and propose the future research agenda. Design/methodology/approach – A comprehensive literature review of the ISO 9001 studies in healthcare service sector was carried out. Findings – The effectiveness of ISO 9001 implementation in healthcare service sector is still not clear. Previous researches show common stages for implementing ISO 9001 in a healthcare service organization. However, there is no previous research that reveals the content of the system implemented. In addition, there is no previous research that reveals the interpretation of ISO 9001 based on the practice of ISO 9001 implementation in an organization. Based on the review, eight future research agendas were proposed. Originality/value – The paper is believed to be the first to discuss the state-of-the-art of ISO 9001 researches in healthcare service sector.
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Wolniak, Radosław. « Analysis of relationship between using certificates ISO 9001 vs ISO 14001 and ISO 9001 vs ISO/ TS 16949 ». Scientific Papers of Silesian University of Technology. Organization and Management Series 2017, no 108 (2017) : 421–30. http://dx.doi.org/10.29119/1641-3466.2017.108.38.
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ISLAM, Mohammad Mazharul, Essam HABES, Azharul KARIM et Syed Omar bin SYED AGIL. « QUALITY CERTIFICATION AND COMPANY PERFORMANCE – THE NEWLY DEVELOPED COUNTRY EXPERIENCE ». Journal of Business Economics and Management 17, no 4 (16 décembre 2015) : 628–44. http://dx.doi.org/10.3846/16111699.2015.1110712.
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This study investigates the impacts of ISO 9001:2008 certification on companies in Malaysia. Data were collected from CEOs and managers through a questionnaire survey. A multivariate analysis and SPSS macro were used as statistical techniques to assess the effects of ISO 9001 certification. Results of the study indicate that ISO 9001 certified companies were having significantly greater benefits and financial performance compared to non-certified companies. However, no significant direct relationship between ISO 9001 certification and company's financial performance was found. A further investigation revealed that financial performance is actually directly related to quality and local and international business performance, which are significantly influenced by ISO 9001 certification. Therefore quality and business performances are involved in the mediational process between the financial performance of companies and ISO 9001 certification. The novelty of this research lies in the establishment of, for the first time, high level statistical relationship between ISO 9001 certification, its mediating factors and financial performance of companies.
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Dellana, Scott, et John Kros. « ISO 9001 and supply chain quality in the USA ». International Journal of Productivity and Performance Management 67, no 2 (12 février 2018) : 297–317. http://dx.doi.org/10.1108/ijppm-05-2015-0080.
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Purpose The purpose of this paper is to explore the nature of ISO 9001 certification and diffusion in the USA in relation to organizational supply chain position, quality maturity, and supplier quality maturity. Design/methodology/approach Data for comparison in this study comes from an e-mail survey questionnaire of supply chain professionals across the USA. A pilot survey was initially e-mailed to 100 supply chain professionals and preliminary data from 27 respondents were used to revise the questionnaire. Respondents to the revised questionnaire returned 565 e-mailed questionnaires out of 2,924 active e-mail addresses. Findings The results suggest that companies adopting ISO 9001 are likely doing so as part of an overall quality management program more so than from direct market pressure. It appears that ISO 9001 certification rates differ by organizational position in the supply chain. ISO 9001 certified organizations are more likely to have quality programs of greater maturity and suppliers with greater quality maturity than organizations that are not ISO 9001 certified. Certified organizations are also more likely to use suppliers that are ISO 9001 capable or certified than non-ISO 9001 organizations. Research limitations/implications Not all industry groups or supply chain positions were well-represented due to some small sub-group sizes. Practical implications The study of ISO 9001 certification in US organizations has been lacking in the literature. Given the weak adoption rate of ISO 9001 in the USA, this study helps characterize ISO 9001 certification from a supply chain perspective and explores possible reasons for low certification rates. Originality/value This research extends the knowledge of quality management in the supply chain by studying ISO 9001 certification in relation to supply chain position and differences in quality maturity between certified and non-certified organizations in the USA.
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Fonseca, Luis Miguel, et José Pedro Domingues. « The best of both worlds ? Use of Kaizen and other continuous improvement methodologies within Portuguese ISO 9001 certified organizations ». TQM Journal 30, no 4 (11 juin 2018) : 321–34. http://dx.doi.org/10.1108/tqm-12-2017-0173.
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Purpose ISO 9001:2015 edition, by adopting modern management and quality approaches, can foster the application of continuous improvement (CI) methodologies. The purpose of this paper is to assess the level of utilization of Kaizen and other CI methodologies within Portuguese ISO 9001 certified organizations, namely, amid organizations that have already implemented ISO 9001:2015. Design/methodology/approach After the literature review, a quantitative research, supported on an online survey, was adopted. The survey yielded 309 valid responses (response rate 18 percent) encompassing 71 organizations already certified against ISO 9001:2015 and the remaining 238 against ISO 9001:2008. The results of the statistical analysis performed were reviewed with a focus group of five quality and organizational excellence managers. Findings The results show a mildly use of Kaizen, Lean and Six Sigma (SS) by Portuguese ISO 9001 certified organizations, which is increase when compared to previous studies. The sample of organizations that are already certified by ISO 9001:2015 have mean and median levels of customer improvement methodologies adoption (Lean, Kaizen, SS) higher than those that are still certified against ISO 9001:2008. However, the Kruskal-Wallis test showed that these differences are not statistically significant. Concerning the adoption of these methodologies by activity sector, the sample median values seem to suggest that Lean and SS are more commonly adopted in the industry than in the services, but according to the Kruskal-Wallis test these differences are not statistically significant. Checklists, plan-do-check-act cycle and process diagrams, followed by DMAIC, are the quality tools that are most frequently adopted. A high workload due to the transition process for ISO 9001:2015 and the lack of qualified people were suggested as possible explanations for these results by the Expert Focus Group. Research limitations/implications The study is restricted to ISO 9001 certified organizations in Portugal and due to the short time since ISO 9001:2015 implementation it should be considered as having an explanatory nature and subject to future confirmation. Originality/value This study on the application of CI methodologies between ISO 9001:2015 and ISO 9001:2008 certified organizations contributes to the Kaizen and CI body of knowledge and provides inputs to the organizations and professionals that aim to successfully apply it.
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Hartini, Laras Dwi, et Noor Indah Rahmawati. « Pengaruh Standarisasi ISO 9001 : 2008 dan Budaya Organisasi terhadap Kinerja Karyawan pada PT. Sumberdaya Dian Mandiri ». Jurnal Ekobis : Ekonomi Bisnis & ; Manajemen 8, no 1 (16 janvier 2020) : 40–54. http://dx.doi.org/10.37932/j.e.v8i1.18.
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Kurangnya kesadaran karyawan mengenai pentingnya standardisasi ISO terutama ISO 9001:2008 sebagai pendukung kualitas perusahaan, kurangnya efektifitas penerapan standardisasi ISO 9001:2008, kinerjakaryawan tidak maksimal dengan datang tidak sesuai dengan jam kerja sehingga pekerjaan tidak selesai pada waktu yang telah ditentukan menjadi masalah dalam proses pencapaian tujuan perusahaan. Penelitian ini bertujuan untuk mengetahui seberapa besar pengaruh standardisasi ISO 9001: 2008 terhadap kinerja karyawan, pengaruh budaya organisasi terhadap kinerja karyawan dan pengaruh standarisasi ISO 9001: 2008 dan budaya organisasi terhadap kinerja karyawan secara simultan.Analisis data dalam penelitian ini menggunakan metode SPSS versi.17 untuk mengetahui hubungan antar variabel, dengan menggunakan regresi berganda dan analisis korelasi serta pengujian hipotesis menggunakan uji t dan uji F.Penelitian ini menunjukkan pengaruh positif antara standarisasi ISO 9001: 2008 (X1) terhadap kinerja karyawan (Y) dengan Thitung 3,056 Ttabel 1,989 dan nilai probabilitas 0,003. Sedangkan untuk variabel (X2) budaya organisasi terhadap kinerja karyawan (Y) hasil yang diperoleh -1,241 dari 1.989 dengan nilai probabilitas 0.218 berarti tidak ada pengaruh antara variabel (X2) budaya organisasi terhadap kinerja karyawan (Y). Untuk hasil hipotesis dengan menggunakan uji f diperoleh hasil bahwa kinerja karyawan dipengaruhi oleh standarisasi ISO 9001: 2008 dan budaya organisasi secara bersamaan sebesar 10,9%. Pengujian hipotesis menunjukkan pengaruh antara standarisasi ISO 9001: 2008 dan budaya organisasi secara simultan terhadap kinerja karyawan. Oleh karena itu, untuk meningkatkan kinerja karyawan, perusahaan perlu mengadakan pelatihan ISO 9001: 2008 secara merata kepada semua karyawan sehingga pemahaman karyawan lebih luas tentang pentingnyastandardisasi ISO 9001: 2008, penerapan budaya organisasi semakin ditingkatkan untuk benar-benar meresap dan karyawan maumemahami makna dari budaya organisasi itu sendiri.Kata Kunci: Standarisasi ISO 9001: 2008, budaya organisasi, kinerja karyawan.
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Abuazza, Omran Ahmad, Ashraf Labib et Barbara M. Savage. « Development of a conceptual auditing framework by integrating ISO 9001 principles within auditing ». International Journal of Quality & ; Reliability Management 37, no 3 (12 décembre 2019) : 411–27. http://dx.doi.org/10.1108/ijqrm-06-2018-0154.
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Purpose The purpose of this paper is to develop a conceptual auditing framework (CAF), which can help the organizations that experience difficulties with current ISO 9001 auditing to achieve their desired benefits with regard to the auditing of conformance, performance, risk management and improvement collectively. Design/methodology/approach A literature review was undertaken to identify the audit limitations and the program strategies that were reported in literature to overcome these limitations. The relevant audit standard (ISO 9001:2015) and guidelines (ISO 19011:2011 and ISO 19011:2018) have also been reviewed to determine the gap in relation to this purpose. Findings Most of the previous suggestions to overcome the difficulties of the current ISO 9001 auditing were to focus on processes in addition to ISO 9001 clauses and to apply the two principles of “Process Approach” and “Improvement” of ISO 9001, by having the manner of integration of their risk-based thinking concept and Lean Six Sigma (LSS) approaches, respectively, within audit. However, this integration also has limitations such as the desire for implementing risk management program and the necessity for applying LSS approach. Therefore, a CAF was developed to enhance the ISO 9001 quality audit. It suggests the integration of 12 management tools that are connected to the seven principles of ISO 9001:2015 severally and collectively. The selected tools ought to be linked to the audit limitations that have been previously reported in the literature, and connected with the complaints of the organizations that experience difficulties with current ISO 9001 auditing. Auditing of conformance/performance, risk management and improvement in combination can be assured by upgrading, testing and validating this CAF. Originality/value Utilizing the ISO 9001 quality audit in a way that helps organizations to audit performance, risk management and improvement in combination by changing the auditing approach from ISO 9001 elements to ISO 9001 principles and by learning from the experience of business excellence models implementers in development of the Performance measurement frameworks and in converting the concepts and principles into practice.
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Valmohammadi, Changiz, et Mohsen Kalantari. « The moderating effect of motivations on the relationship between obtaining ISO 9001 certification and organizational performance ». TQM Journal 27, no 5 (10 août 2015) : 503–18. http://dx.doi.org/10.1108/tqm-05-2014-0042.
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Purpose – The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001 certification, i.e., internal or external motivations. And finally, if ISO 9001 certified companies with high scores of internal motivations, show better levels of performance in comparison with certified companies obtaining low scores of internal motivations. Design/methodology/approach – A survey questionnaire was distributed to the 350 companies with ISO 9000 certification, and a total of 287 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 implementation and firm performance, and the moderating role of firm motivation on organizational performance. Findings – The results demonstrate that ISO 9001 certified companies show better organizational performance than non-certified ISO 9001 companies and internal motivations play more important role on obtaining ISO 9001 certificate than external motivations. Also ISO 9001 certified companies with high scores of internal motivations show better levels of performance than those ISO 9001 certified companies with low scores of internal motivations. Research limitations/implications – The sample is restricted to only a single region and manufacturing, so it would be strongly recommended that data be gathered from various parts of Iran including both manufacturing and service industries. As in this study the data gathered were cross-sectional, it is recommended in order to gain deeper understanding of the cause-and-effect relationship among the variables data to be gathered longitudinally. Originality/value – This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, and ISO 9000 performance in the context of Iran and gives a particular focus on the Iran manufacturing companies.
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Setiyanto, Adi Irawan, et Hevi Risdiana. « ANALISIS KOMPARASI KINERJA KEUANGAN PERUSAHAAN MANUFAKTUR YANG BERSERTIFIKAT DAN TIDAK BERSERTIFIKAT ISO 9001:2008 ». JOURNAL OF APPLIED MANAGERIAL ACCOUNTING 1, no 2 (28 septembre 2017) : 70–76. http://dx.doi.org/10.30871/jama.v1i2.464.
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Tujuan penelitian ini adalah untuk mengetahui perbedaan kinerja keuangan perusahaan yang memiliki sertifikat ISO 9001:2008 dengan perusahaan yang tidak memiliki sertifikat ISO 9001:2008. Pada penelitian ini kinerja perusahaan diukur dengan Net Asset, Net Profit Margin (NPM), Revenue dan Return On Assets (ROA). Penelitian ini menggunakan data laporan keuangan dari 123 perusahaan manufaktur yang terdaftar di Bursa Efek Indonesia dalam periode 2012-2014. Hasil menunjukkan bahwa perusahaan yang bersertifikasi ISO 9001:2008 dan yang tidak bersertifikasi tidak ada perbedaan yang signifikan terhadap Net Assets, Net Profit Margin dan Revenue, tetapi menunjukkan bahwa perusahaan sertifikasi ISO 9001 memiliki Return On Assets yang berbeda dengan perusahaan yang tidak bersertifikasi ISO 9001.
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Mohan Sivakumar, V., S. R. Devadasan et R. Murugesh. « Theory and practice of knowledge managed ISO 9001:2000 supported quality system ». TQM Journal 26, no 1 (7 janvier 2014) : 30–49. http://dx.doi.org/10.1108/tqm-10-2011-0063.
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Purpose – The purpose of this paper is to initiate researches in the direction of integrating knowledge management (KM) principles with ISO 9001:2008 Supported Quality System and motivate the practitioners to implement such integrated system in real-time practice. Design/methodology/approach – The principles of KM were integrated with the five major clauses of ISO 9001:2000 standard. After designing this integrated system, it was subjected to peripheral implementation study in a government-managed company situated in India. The knowledge portal required for maintaining this integrated system was also developed. Findings – ISO 9001:2008 and ISO 9001:2000 standards rest on the same process-based quality system model which is comprised of five major clauses. Hence, the integrated system proposed in this paper can be utilized by the contemporary organizations to infuse KM principles in ISO 9001:2008 based quality system. Research limitations/implications – Though the integrated system designed in this research could not be implemented in a full-fledged manner, the experiences gained have been useful to indicate the future direction of research and practice for integrating KM principles with ISO 9001:2008 Supported Quality System. Practical implications – A roadmap has been evolved to guide the practitioners to implement Knowledge Managed ISO 9001:2008 Supported Quality System. Originality value – No researcher or practitioner has so far contributed a model integrating the process-based quality system incorporated in ISO 9001:2000 and ISO 9001:2008 standards with KM principles. As this gap is filled in this paper, the contributions of this paper are valuable to both researchers and practitioners.
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Kartikasari, Dwi. « Perancangan Prosedur Berbasis Manajemen Risiko pada Perguruan Tinggi dalam Rangka Migrasi ke ISO 9001:2015 ». Journal of Applied Accounting and Taxation 3, no 2 (19 octobre 2018) : 143–49. http://dx.doi.org/10.30871/jaat.v3i2.868.
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Di era persaingan pendidikan tinggi yang ketat, berbagai strategi dicanangkan oleh manajemen perguruan tinggi bukan hanya sekedar memastikan keberlangsungannya di masa mendatang, namun juga meningkatkan reputasinya di tingkat nasional dan internasional. Salah satu strategi Politeknik Negeri Batam untuk bertumbuh dengan pesat adalah adopsi sistem manajemen mutu ISO 9001. Oleh karena standar ISO 9001:2008 yang saat ini diterapkan sudah tidak lagi berlaku, maka Politeknik Negeri Batam wajib bermigrasi ke ISO 9001:2015. Pada ISO 9001:2015 terdapat perubahan besar utamanya mengenai penerapan manajemen risiko dimana hal ini tidak dibahas dalam ISO 9001:2008. Dengan demikian, penelitian ini bertujuan untuk menjembatani gap antara persyaratan ISO 9001:2008 dengan ISO 9001:2015 melalui proses identifikasi risiko, penilaian risiko, dan rencana aksi untuk setiap risiko yang teridentifikasi pada setiap prosedur. Objek penelitian ini adalah prosedur perencanaan proses belajar mengajar pada jurusan manajemen bisnis. Data primer diperoleh melalui kegiatan focus group discussion dengan pejabat struktural jurusan manajemen bisnis. Data sekunder diperoleh dari bagian penjaminan mutu dan sumber daring lain yang valid. Data dianalisis menggunakan risk assessment form. Hasil penelitian ini berupa rancangan prosedur perencanaan proses belajar mengajar yang telah memenuhi persyaratan ISO 9001:2015 dan sesuai kebutuhan organisasi serta telah mengantisipasi risiko yang telah teridentifikasi. Manfaat penelitian ini adalah perguruan tinggi memiliki prosedur yang dapat meningkatkan kualitas proses belajar mengajar dalam upaya perbaikan berkelanjutan pada perguruan tinggi.
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Khairunnisa, Shifa, Sri Widaningrum et Heriyono Lalu. « PERANCANGAN SOP AUDIT INTERNAL BERDASARKAN INTEGRASI ISO 9001:2015 (KLAUSUL 9.2) DAN ISO 14001:2015 (KLAUSUL 9.2) DENGAN MEMPERTIMBANGKAN RISIKO MENGGUNAKAN METODE BENCHMARK DI CV XYZ ». Jurnal Rekayasa Sistem & ; Industri (JRSI) 3, no 02 (19 avril 2016) : 38. http://dx.doi.org/10.25124/jrsi.v3i02.30.
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CV XYZ adalah perusahaaan yang bergerak di bidang manufaktur yang menerapkan ISO 9001:2008 dan akan menerapkan ISO 9001:2015 dan 14001:2015 karena perubahan standar ISO serta dalam upaya perbaikan berkelanjutan di CV XYZ. Perbaikan berkelanjutan dapat didukung oleh keberhasilan proses audit internal. Pada penelitian terdahulu dihasilkan SOP audit internal berdasarkan integrasi standar ISO 9001:2008 dan 14001:2004 sehingga perlu diperbaharui karena perubahan standar ISO dan agar sesuai dengan kondisi dan kebutuhan perusahaan saat ini. Hal ini mendasari perancangan SOP audit internal berdasarkan ISO 9001:2015 Klausul 9.2 dan ISO 14001:2015 Klausul 9.2 yang telah mempertimbangkan risiko melalui metode benchmarking terhadap perusahaan yang telah mengimplementasikan proses audit internal secara continue. Perancangan SOP diawali dengan mengintegrasikan ISO 9001:2015 Klausul 9.2 dengan ISO 14001:2015 Klausul 9.2 sehingga didapatkan requirement audit internal terintegrasi sebagai acuan perancangan proses bisnis audit internal hasil benchmarking menjadi proses bisnis audit internal sesuai requirement integrasi. Selanjutnya dilakukan risk assessment pada proses bisnis tersebut sehingga menghasilkan risk register yang menjadi input pada proses perancangan SOP sehingga dihasilkan SOP audit internal berdasarkan ISO 9001:2015 Klausul 9.2 dan 14001:2015 Klausul 9.2 dengan mempertimbangkan risiko. Hasil penelitian ini telah terverifikasi memenuhi requirement ISO 9001:2015 dan 14001:2015, sesuai kebutuhan CV XYZ serta telah mengantisipasi risiko kegagalan proses audit internal di CV XYZ. Manfaat penelitian ini adalah CV XYZ memiliki SOP audit internal yang dapat menjamin proses audit internal dilaksanakan secara efektif.
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Nadhifah, Khusnun, Purnamie Titisari et Dewi Prihatini. « PENGARUH IMPLEMENTASI ISO 9001:2008 TERHADAP KINERJA MELALUI LINGKUNGAN KERJA DAN DISIPLIN KERJA PEGAWAI PADA UPT PERPUSTAKAAN UNIVERSITAS JEMBER ». BISMA 12, no 1 (15 janvier 2018) : 28. http://dx.doi.org/10.19184/bisma.v12i1.7599.
Texte intégralRésumé :
Abstract: The library of University of Jember (UNEJ) has implemented ISO 9001:2008 Quality Management System (QMS) since 2008. The implementation of ISO 9001:2008 QMS is by increasing the quality of product, service, and employee performance. Therefore, this research aims to significantly analyze the direct influence of ISO 9001:2008 on work environment, work discipline, and employee performance, and the indirect influence of ISO 9001:2008 implementation on employee performance through work environment and work discipline. The sample of this explanatory research consists of 50 respondents, i.e., the employees of UNEJ library. Data were analyzed using path analysis run with SPSS 18. Results show that the implementation of ISO 9001:2008 has a positive and significant influence on work environment, employee discipline, and employee performance; work environment has a positive and significant influence on employee performance; and work discipline has a positive and significant influence on employee performance.
Keywords: ISO 9001:2008 Implementation, Work Environment, Work Discipline, Performance.
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Jamaludin, Jamaludin, Suharni Rahayu, Sinta Sulistiani, Hendri Prasetyo et Gos Ishak. « PENGENALAN STANDAR ISO DALAM MENINGKATKAN KINERJA SDM PADA YAYASAN PONDOK PESANTREN DAN PANTI ASUHAN NURUL IHSAN ». Jurnal Abdimas Tri Dharma Manajemen 1, no 2 (8 mai 2020) : 42. http://dx.doi.org/10.32493/abmas.v1i2.p42-55.y2020.
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Pengabdian ini berjudulPengenalan Standar ISO Dalam Meningkatkan Kinerja Sdm Pada Yayasan Pondok Dan Panti Asuhan Nurul Ihsan. Penerapan ISO 9001:2008 sebagai perbaikan sistem manajemen mutu dalam organisasi akan memberikan dampak positif pada sikap individu pegawai yaitu kinerja pegawai. Kegiatan Pengabdian Kepada Masyarakat ini bertujuan untuk memperkenalkan ISO dalam meningkatkan kinerja SDM pada Pondok Pesanteren Nurul Ihsan, dan untuk mengetahui pengaruh implementasi Sistem Manajemen Mutu ISO 9001:2008 terhadap kinerja SDM Nurul Ihsan.Adapun metode yang dilakukan dalam PKM ini adalah Presentation dengan memberikan presentasi materi yang berkaitan dengan ISO, Metode Discuss dengan cara memberikan kesempatan kepada mitra memberikan pertanyaan-pertanyaan yang berkaitan dengan tema PKM, metode Case dengan cara memberikan informasi terkait dengan kasus keberhasilan lembaga yang sudah menerapkan ISO, dan metode Evaluation dengan cara melakukan evaluasi terhadap apa yang sudah dilakukan oleh pihak mitra dan memberikan solusi apa yang akan dilakukan jika mau menerapkan system manajemen mutu ISO 9001:2008.Hasil dari PKM ini dapat memberikan pemahaman kepada Pondok Pesantren Nurul Ihsan dalam menerapkan dan mengimplementasikan ISO 9001: 2008 kedepannya.Implementasi ISO 9001:2008 sangat dipengaruhi oleh sumber daya manusia, yaitu pegawai. Pegawai merupakan sumber daya penting dalam Implementasi ISO 9001:2008 itu sendiri karena pegawailah yang merencanakan, mengimplementasikan dan mengevaluasi keefektifan pelaksanaan ISO 9001:2008 dalam meningkatkan kinerja pegawai. Penerapan ISO 9001:2008 sebagai perbaikan sistem manajemen mutu dalam organisasi akan memberikan dampak positif pada sikap individu pegawai yaitu kinerja pegawa Sistem Manajemen Mutu memberikan jaminan mutu terhadap semua proses yang dijalankan, jika sebuah produk baik barang maupun jasa dari sisi proses sudah berkualitas maka output yang dihasilkan secara tidak langsung dapat dikatakan berkualitas atau bermutu. Hal ini disebabkan karena sistem manajemen mutu merupakan pendekatan yang dilakukan dari sisi proses, dimana pendekatan ini memiliki keterkaitan dengan pendekatan sistem dan pendekatan fakta yang berfungsi untuk mengukur keberhasilan program secara menyeluruh. Pendekatan proses ini tidak terlepas dari masukan (input) dan hasil proses (output). Pendekatan proses dalam SMM ISO 9001 memberikan dampak kepada organisasi terutama dalam kinerja. Salah satu faktor yang dapat berpengaruh terhadap pencapaian peningkatan kepuasan kerja pegawai adalah dengan melakukan perbaikan sistem manajemen mutu organisasi.Kata Kunci: Manajemen Mutu, ISO 9001:2008
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Almaoui, Mohamad, Mohamad Saouli et Bhaskar Sinha. « Effect on Quality Performance by Defining Quality Objectives in ISO 9001 Organizations ». Advanced Materials Research 816-817 (septembre 2013) : 1158–64. http://dx.doi.org/10.4028/www.scientific.net/amr.816-817.1158.
Texte intégralRésumé :
Quality objectives are targets that are generally specified for relevant functions and levels within the organization. This research may be used as a foundation to build upon regarding the impact of quality objectives on ISO 9001 certified organizations. The impact on quality performance as a result of implementing quality objectives on organizations certified to ISO 9001 was determined. Organizations invest considerable amount of time, money, and resources in establishing and implementing quality management systems compliant with the ISO 9001 standard. Understanding the impact of the implementation of quality objectives on the performance of ISO 9001 certified organizations will support management in establishing value-added quality objectives that optimize the return on investment in ISO 9001 certification, while focusing on bottom line improvements.
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Sivaram, N. M., S. R. Devadasan, R. Murugesh, S. Karthi et C. G. Sreenivasa. « Synergising total productive maintenance elements with ISO 9001:2008 standard based quality management system ». TQM Journal 26, no 6 (7 octobre 2014) : 534–49. http://dx.doi.org/10.1108/tqm-08-2012-0059.
Texte intégralRésumé :
Purpose – The purpose of this paper is to conceptualize the integration of total productive maintenance (TPM) and ISO 9001 certification by contributing a model named as TPM 9001:2008. Design/methodology/approach – In the beginning of the paper, the origin, growth and capabilities of TPM and ISO 9001 certification in enabling the organizations to perform at world class level are appraised by citing research outcomes reported in literature arena. The information and knowledge thus gathered from literature arena are used to conceptualize TPM 9001:2008 model. Through this conceptualization, the eight TPM pillars are fitted into the five major clauses of ISO 9001:2008 standard. In order to illustrate this conceptualization, the contents of a sub-clause of TPM 9001:2008 model are presented and the rationale behind designating it is appraised. Findings – TPM 9001:2008 model brings out synergy from the two renowned world class strategies namely “TPM” and “ISO 9001 certification”. Practical implications – The paper points out that the practical validity of TPM 9001:2008 model shall be established by conducting real time case studies in various organizations. Originality/value – This paper presents a unique approach for integrating TPM elements with ISO 9001:2008 standard based quality management system, as a single framework benefiting the contemporary organizations.
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Chountalas, Panos T., Anastasios I. Magoutas et Eleni Zografaki. « The heterogeneous implementation of ISO 9001 in service-oriented organizations ». TQM Journal 32, no 1 (15 novembre 2019) : 56–77. http://dx.doi.org/10.1108/tqm-02-2019-0053.
Texte intégralRésumé :
Purpose The purpose of this paper is to investigate the heterogeneity in the implementation of the ISO 9001 quality management system in service-oriented organizations, and to identify patterns (i.e. relationships, dependencies and exceptions) among critical implementation factors, possible implementation determinants and desired post-implementation outcomes. Design/methodology/approach The paper adopts a qualitative approach, in the form of a multiple case study of five ISO 9001 certified, service-oriented organizations, located in Greece. Using multiple data collection methods including interviews with upper management and employees, desk research and on-site observation allowed for data triangulation. Findings The analysis reveals that ISO 9001 implementation can range across different levels of fidelity, from merely superficial to genuinely substantive. Several determinants (i.e. implementation experience, motivation for certification, perception of quality, commitment to change) affect the level of fidelity and, in turn, the post-implementation outcomes. Interestingly, even a superficial ISO 9001 implementation can initiate, at least to a moderate degree, beneficial changes throughout the organizations. The organizations that strictly abide by ISO 9001 requirements still have to address some challenges, most notably to instill a culture of prevention in their management system and to efficiently balance standardization and flexibility. Originality/value This study contributes to the ISO 9001 internalization literature, providing an in-depth analysis of possible patterns among ISO 9001 implementation factors, determinants and outcomes. Related findings are also discussed under the prism of the revised ISO 9001:2015.
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WOLNIAK, Radosław. « Design in ISO 9001:2015 ». Scientific Papers of Silesian University of Technology – Organization and Management Series 2020, no 148 (2020) : 769–81. http://dx.doi.org/10.29119/1641-3466.2020.148.57.
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Purpose:The aim of the paper is to analysethe problems connected with the design of 5operation processesrealised within an organisation in the ISO 9001:2015 implementation 6process.7Design/methodology/approach:Critical literature analysis. Analysis of international literature 8from main databases and Polish literature and legal acts connecting with the researched topic. 9Findings:Design and development planning refers to identifying the stages and controls for 10the stages to design and develop products. Stages that are appropriate for product development 11are decided by a design team. An organisation is required to plan and develop its design and 12development activities as a process. The goal of this process is to ensure that the realisation of 13the product or service will be according to their specification. The design and development 14processes, operations, activities and controls shall be planned in accordance to several 15requirements. The organisation should implement the planned arrangementsat appropriate 16stages to verify that the product and service requirements have been met. The release of 17products and services to the customer shall not proceed until the planned arrangements have 18been satisfactory completed, unless otherwise approved by a relevant authority and as 19applicable by the customer.20Originality/value: Detailed analysis of all subjects related totheorganisation of designin ISO 219001:2015.22Keywords: quality management, ISO 9001:2015, ISO 9001, operations, design.23Category of the paper:literature review.
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WOLNIAK, Radosław. « Operations in ISO 9001:2015 ». Scientific Papers of Silesian University of Technology – Organization and Management Series 2020, no 148 (2020) : 783–94. http://dx.doi.org/10.29119/1641-3466.2020.148.58.
Texte intégralRésumé :
Purpose:The aim of the paper is to analysethe problems connected with operations realised 5within an organisation in the ISO 9001:2015 implementation process.6Design/methodology/approach:Critical literature analysis. Analysis of international literature 7from main databases and Polish literature and legal acts connected with the researched topic. 8Findings:The most important first part of the building operation system in the company is9build this systemaccording to ISO 9001:2015 requirements. An organisation, in this case,10should plan, implement and control the processes needed to meet the requirements for the 11provision of products and services.The organisation need to ensure that outputs that do not 12conform to their requirements are identified and controlled to prevent their unintended use or 13delivery. The whole organisation should take appropriate actionsbased on the nature of the 14nonconformity and its effect on the conformity of products andservices.15Originality/value: Detailed analysis of all subjects related to organisation of operationsunder 16the ISO 9001:2015standard.17Keywords: quality management, ISO 9001:2015, ISO 9001, operations, product management, 18service management.19Category of the paper:literature review.
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WOLNIAK, Radosław. « LEADERSHIP IN ISO 9001:2015 ». Scientific Papers of Silesian University of Technology. Organization and Management Series 2019, no 133 (2019) : 137–50. http://dx.doi.org/10.29119/1641-3466.2019.133.11.
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WOLNIAK, Radosław. « PLANNING IN ISO 9001:2015 ». Scientific Papers of Silesian University of Technology. Organization and Management Series 2019, no 137 (2019) : 233–46. http://dx.doi.org/10.29119/1641-3466.2019.137.15.
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WOLNIAK, Radosław. « SUPPORT IN ISO 9001:2015 ». Scientific Papers of Silesian University of Technology. Organization and Management Series 2019, no 137 (2019) : 247–61. http://dx.doi.org/10.29119/1641-3466.2019.137.16.
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Gisbert Soler, Víctor, et Ana Isabel Pérez Molina. « Blockchain vs ISO 9001:2015 ». 3C Tecnología_Glosas de innovación aplicadas a la pyme 8, no 2 (14 juin 2019) : 36–49. http://dx.doi.org/10.17993/3ctecno/2019.v8n2e30.36-49.
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Sampaio, Paulo, Pedro Saraiva et António Guimarães Rodrigues. « ISO 9001 certification forecasting models ». International Journal of Quality & ; Reliability Management 28, no 1 (11 janvier 2011) : 5–26. http://dx.doi.org/10.1108/02656711111097526.
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Leontyuk, S. M., A. A. Vinogradova et M. O. Silivanov. « Fundamentals of ISO 9001:2015 ». Journal of Physics : Conference Series 1384 (novembre 2019) : 012068. http://dx.doi.org/10.1088/1742-6596/1384/1/012068.
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Jensen, Tonny. « ISO 9001 in Consulting Engineering ». Structural Engineering International 4, no 1 (février 1994) : 51–53. http://dx.doi.org/10.2749/101686694780602088.
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Zadorozhnyi, A. V., et A. P. Lipin. « INTEGRATION OF STANDARDS ISO 22000 AND ISO 9001 ». Key title Zbìrnik naukovih pracʹ Odesʹkoï deržavnoï akademìï tehnìčnogo regulûvannâ ta âkostì -, no 1(2) (2013) : 22–26. http://dx.doi.org/10.32684/2412-5288-2013-1-2-22-26.
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Wella, Wella, et Laurentia Chia. « The Implementing ISO 9001 In Manufacture Industry ». IJNMT (International Journal of New Media Technology) 6, no 2 (16 janvier 2020) : 92–97. http://dx.doi.org/10.31937/ijnmt.v6i2.1248.
Texte intégralRésumé :
In 2015 ISO 9001 significantly reviewed and new requirements for certification were introduced. One of the new requirements is risk-based thinking. The risk-based thinking has to be addressed and managed in all aspects of quality management system processes and functions. In ISO 9001:2015 an organization required to take into those risk linked to quality and customer satisfaction. Risk management can be a guideline for the implementation of ISO 9001:2015. This research is only focused on information technology department at PT Softex Indonesia. The methodology of this implementation applies the seventh clause of ISO 9001:2015. Measurements performed by using maturity model and seventh audit stage. After the implementation, the organization needs to maintain the requirements of ISO 9001:2015 and try to continuously improve its quality performance.
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VOROBYOVA, Oksana. « NTERACTION OF ISO AND ESGIN THE HIGHER EDUCATION INDUSTRY : INTERNATIONAL EXPERIENCE ». Cherkasy University Bulletin : Pedagogical Sciences, no 2 (2020) : 98–102. http://dx.doi.org/10.31651/2524-2660-2020-2-98-102.
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This article examines international studies on the standardization of quality management systems in higher education, namely: a comparison of The International Organization for Standardization (ISO) standards and the provisions of the Standards and Recommendations for Quality Assurance in the European Higher Education Area (The Standards) and guidelines for quality assurance in the European Higher Education Area (ESG). The standards ISO 9001, ISO 9001: 2000, ISO 9001: 2015 and ISO 21001 have been analyzed.The article analyzes the study of the interaction of ISO standards and the provisions of ESG investigated that presented in the works of S.Ortega, N.Señal, L.Velón Sixto "Experiments using iso 9001 to meet ESG in three spanish agencies"; A.Jambor, M.Dzubakova, J.Habanbk «Integration of ESG 2015 and ISO 9001: 2015 standards in higher education organization (case study)»; F.Camilleri «Standardizing Management Systems for Educational Organizations: Implications for European Higher Education». The study concludes that ISO 9001 standards for quality management systems enable institutions to create a quality assurance system and improve basic quality assurance processes. The ISO 9001 quality management system standard is a good tool for organizations to improve their internal quality assurance system and to be aware of their processes. Scientists say ISO 9001 provides ESG standards with an adequate system to support effective quality improvement. It is positive that the international ISO standard and ESG provisions for the establishment of a quality assurance system in higher education are in the mix. The ISO 21001 series "Educational Organizations –Management Systems for Educational Organizations" provides a methodological component and a typical industry template from the beginning of monitoring to the release of results, including preparatory work on assessment planning, questionnaire development, questionnaires, results processing, problem determination and options, further monitoring of performance. In higher education, ISO 21001 may not be seen as a competitor or replacement for ESG, but as an additional tool that can help educational organizations demonstrate their commitment to effective educational management practices.
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Khan, Z., Y. B. Yusof, N. H. B. Abass, M. B. I. Ahmed et Q. B. Jamali. « Recommendations for the Implementation of ISO 9001:2015 in the Manufacturing Industry of Pakistan ». Engineering, Technology & ; Applied Science Research 11, no 3 (9 juin 2021) : 7177–80. http://dx.doi.org/10.48084/etasr.4075.
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ISO 9001:2015 is known as the highest quality management standard, enhancing customer and company satisfaction. While the manufacturing industry is playing a vital role in Pakistan’s GDP, the implementation of ISO 9001:2015 is not widespread. This study aims to examine the factors that hinder the implementation of ISO 9001:2015 in Pakistan’s manufacturing industry and recommend suggestions to overcome them. An in-depth literature review identified 32 general factors that hinder the implementation of ISO 9001:2015. A structured questionnaire was designed and distributed to 135 respondents to examine the factors hindering the implementation of ISO 9001:2015 in Pakistan’s manufacturing industry. The gathered data were analyzed using the average index formula, and 8 significant factors were identified. These factors were used in the design of a semi-structured questionnaire distributed among high qualified and experienced respondents working in top managerial posts of manufacturing industries in Pakistan. The collected data were analyzed using content analysis. The findings can be helpful in the determination of recommendations regarding the implementation of ISO 9001:2015 in the manufacturing industries of Pakistan.
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Šmak, Radim, Jiří Votava et Adam Polcar. « The Cooling Media Influence on Selected Mechanical Properties of Steel ». Acta Technologica Agriculturae 23, no 4 (1 décembre 2020) : 183–89. http://dx.doi.org/10.2478/ata-2020-0029.
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AbstractThe aim of experiment was to analyse the structural transformations and changes in mechanical properties of K720 steel during heat treatment (quenching). Three types of cooling medium were selected. The heating parameters and subsequent delays at the recrystallisation temperature were the same for all samples and were observed in a laboratory furnace. Water with the highest cooling capacity was selected as the benchmark cooling medium. Subsequently, the hardening oil TK – 46 was used. Sunflower oil was selected as the last quenching medium, which can be considered an ecological replacement of quenching oil with possibility of biological disposal. The microstructure and microhardness of individual samples were subjected to a metallographic evaluation and evaluated according to ČSN EN ISO 6507, respectively. The impact toughness analysis was performed according to the ČSN EN ISO 148-1 and a three-point bending test was performed according to ČSN EN ISO 7438. This test specifies a method for determining the ability of metallic materials to undergo plastic deformation in bending. The bend test includes subjection of round, square, rectangular or polygonal cross-section to plastic deformation by bending, without changing the direction of loading, until the specified angle of bend is reached.
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Votava, Jiří. « Corrosion resistance of zinc-based systems in NaCl environment ». Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no 5 (2013) : 1487–95. http://dx.doi.org/10.11118/actaun201361051487.
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Metal components in engineering, industry and agriculture are subjects of degradation process influenced by corrosion which result in changes of mechanical characteristics. The current trend of anticorrosion protection is aimed at inorganic metal zinc-based coatings, such as zinc dipping which can be improved by duplex protection. This paper deals with two types of corrosion protection of steel components by zinc coating, first of which is produced by hot dip galvanizing, the other by Zn-Al spray. Hot dip galvanizing was processed in working conditions; the Zn-Al coating was sprayed following the instructions of producer. It is a special aerosol with particles of Zn and Al sized approximately 5 µm. There have been processed the following tests: analysis of element structure, test of corrosion resistance in aggressive environment of salt spray according to ČSN ISO 9227, further measurement weight of applied coatings according to ČSN EN ISO 3892 and measurement of thickness of passivating coating. There was also made an analysis of coating tenacity on bending pin according to ČSN EN ISO 8401. Quality of applied coatings was evaluated following the metallographic scratch pattern.
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Lozrt, Jaroslav, Jiří Votava et Radim Šmak. « Duplex Anti-Corrosion Protection of Steel Using a Combination of Hot-Dip Galvanising and Water-Soluble Paints ». Acta Technologica Agriculturae 24, no 3 (10 août 2021) : 129–35. http://dx.doi.org/10.2478/ata-2021-0022.
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Abstract The goal of this paper is an evaluation of research aimed at corrosion and mechanical resistance of the so-called duplex system applied to a steel sheet. This system consists of a metal coating applied by hot-dip galvanising, to which an acrylic, water-soluble paint is commonly applied (commonly available on the Czech market) using standard technology in an air stream. For the purposes of the corrosion resistance comparison, one set of test specimens is provided only with a hot-dip galvanised coating. The mechanical resistance of applied anti-corrosion protection was determined by means of a pull-off adhesion test (according to the ČSN EN ISO 4624 standard), as well as an indentation test (according to the ČSN EN ISO 1520 standard). The corrosion resistance tests were then conducted in a salt spray environment (according to the ČSN EN ISO 9227 standard) for the samples not damaged by mechanical tests. Based on the obtained results, in general, waterborne paints with high dry matter content, low specific gravity and high zinc phosphate content, which are applied in several thinner layers, can be recommended.
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Rojo-Gallego-Burin, Araceli, Francisco Javier Llorens-Montes, Maria N. Perez-Arostegui et Mark Stevenson. « Ambidextrous supply chain strategy and supply chain flexibility : the contingent effect of ISO 9001 ». Industrial Management & ; Data Systems 120, no 9 (25 juillet 2020) : 1691–714. http://dx.doi.org/10.1108/imds-01-2020-0038.
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PurposeTo analyze the effect of an ambidextrous supply chain strategy (ASCS) – i.e. the combination of exploration and exploitation practices – on each of the four dimensions of supply chain flexibility (SCF): information system, operating system, sourcing and distribution flexibility. Further, to evaluate the influence of implementing the ISO 9001 standard on the relationship between ASCS and SCF, and whether this certification directly affects the level of SCF. We ground our model in Resource Orchestration theory.Design/methodology/approachTo perform this study, the authors used data collected from a sample of 145 non-ISO-certified firms and 157 ISO-certified firms.FindingsASCS does not affect all four dimensions of SCF in the same way. Rather, its effect is contingent on the presence of the ISO 9001 certification. An ASCS is shown to have a positive effect on information system flexibility irrespective of the presence of ISO 9001 certification whereas for the other three dimensions of SCF, the effect of ASCS is dependent on ISO 9001 implementation. Meanwhile, ISO 9001 implementation itself does not affect the level of SCF.Practical implicationsManagers can use the findings to configure their supply chain strategy based on the specific dimension(s) of SCF they seek to develop by implementing ASCS. Further, the results inform managers about the incentives for implementing ISO 9001.Originality/valueAlthough prior studies have shown that an ambidextrous strategy enables firms and organizational units to adapt to the environment, there have been few prior studies on ambidexterity in a supply chain context. Further, although the extant literature has suggested that the ISO 9001 may facilitate ambidexterity, this link has remained largely theoretical. In fact, there is very little prior evidence on how the practice of ISO 9001 affects the supply chain.
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Darmawan, Arief, Sidiq Wacono et Jonathan Saputra. « PENERAPAN SISTEM MANAJEMEN MUTU ISO 9001 PADA KONTRAKTOR PT. X ». Construction and Material Journal 2, no 3 (29 décembre 2020) : 201–11. http://dx.doi.org/10.32722/cmj.v2i3.3541.
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ABSTRACTInfrastructures development in Indonesia is experiencing a high increase. However, many construction failures were due to construction that was not following the predetermined quality. Data obtained from the Investigation of the PNK Technical Team in 2013 contained 5 cases of construction project failure handled by the authorities with a total loss of more than 5 billion to the state. The reality shows that many construction service businesses have names but do not have the supporting facilities. Therefore, data collection aims to analyze the application of the ISO 9001: 2015 application quality management system and its application constraints. Processing data use descriptive statistical analysis and using SPSS version 25 software. The data testing techniques used include validity, reliability, and descriptive hypothesis. The data was collected using a questionnaire method for construction employees in the Design Project for the Tanjung Barat Station Flats. This analysis indicates that the application of the ISO 9001: 2015 quality management system by taking into account all the points from clause 4 to clause 10 is 85.19% and is in the excellent category (80-100%). Factors that become obstacles in implementing ISO 9001: 2015 are due to the lack of socialization regarding the application of ISO 9001, documented information, and communication between project teams.Keywords : ISO 9001; ISO 9001:2015; Quality Management System.ABSTRAKPerkembangan infrastruktur di Indonesia sedang mengalami peningkatan yang tinggi. Tetapi, banyak ditemui kegagalan konstruksi yang disebabkan oleh pelaksanaan konstruksi yang tidak sesuai dengan kualitas yang sudah ditetapkan. Data yang diperoleh dari Investigasi Tim Teknis PNK pada tahun 2013 menunjukkan 5 kasus kegagalan proyek konstruksi yang ditangani pihak berwajib dengan nilai kerugian negara mencapai lebih dari 5 milyar. Kenyataan menunjukkan banyak usaha jasa konstruksi yang memiliki nama tetapi tidak memiliki fasilitas yang mendukung. Oleh karena itu, dilakukan pengambilan data yang bertujuan untuk menganalisis penerapan sistem manajemen mutu ISO 9001:2015 dan faktor kendala dalam penerapannya. Pengolahan data menggunakan uji hipotesis deskriptif dan menggunakan bantuan software SPSS versi 25. Teknik pengujian data yang digunakan meliputi uji validitas, uji reliabilitas dan hipotesis deskriptif. Pengumpulan data dilakukan menggunakan metode kuesioner terhadap karyawan konstruksi yang terlibat dalam Proyek Rancang Bangun Rumah Susun Stasiun Tanjung Barat. Hasil analisis ini menunjukkan bahwa penerapan sistem manajemen mutu ISO 9001:2015 dengan memperhatikan seluruh butir dari klausul 4 sampai klausul 10 adalah sebesar 85,19% dan masuk kategori sangat baik (80-100%). Faktor yang menjadi kendala dalam penerapan ISO 9001:2015 adalah akibat kurangnya sosialisasi mengenai penerapan ISO 9001, informasi terdokumentasi, dan komunikasi antar tim proyek.Kata kunci : ISO 9001; ISO 9001:2015; Sistem Manajemen Mutu.
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Farhana, Naila, Sri Widaningrum et Heriyono Lalu. « PERANCANGAN SOP MANAGEMENT REVIEW BERDASARKAN INTEGRASI ISO 9001:2015 (KLAUSUL 9.3) DAN ISO 14001:2015 (KLAUSUL 9.3) DENGAN MEMPERTIMBANGKAN RISIKO MENGGUNAKAN METODE BENCHMARK DI CV XYZ ». Jurnal Rekayasa Sistem & ; Industri (JRSI) 3, no 03 (12 juillet 2016) : 39. http://dx.doi.org/10.25124/jrsi.v3i03.21.
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CV XYZ merupakan perusahaan manufaktur yang telah menerapkan Sistem Manajemen Mutu (SMM) sesuai dengan ISO 9001:2008. CV XYZ memiliki beberapa SOP hasil penelitian sebelumnya, salah satunya adalah SOP management review yang telah sesuai dengan integrasi ISO 9001:2008 dan ISO 14001:2004. Perubahan standar pada ISO 9001:2015 dan ISO 14001:2015 menuntut perbaikan SOP sehingga dapat memenuhi requirement baru dan sesuai dengan kebutuhan maupun kondisi perusahaan. Berdasarkan hal tersebut dilakukan perbaikan terhadap SOP hasil penelitian sebelumnya sehingga didapatkan SOP yang memenuhi requirement standar baru. Perancangan SOP dilakukan dengan mengintegrasikan requirement ISO 9001:2015 dan ISO 14001:2015 serta menyusun proses bisnis dengan melakukan benchmark. Proses bisnis yang didapat dibandingkan dengan hasil requirement integrasi sehingga didapatkan proses bisnis sesuai dengan requirement. Berdasarkan ISO 9001:2015 dan ISO 14001:2015 mengenai penerapan risk based thinking, disusun risk register dengan menggunakan risk assessment sebagai bentuk pertimbangan risiko dalam memenuhi requirement tersebut. Penanganan risiko pada risk register menjadi masukan dalam penyusunan SOP management review. Hasil dari penelitian ini adalah SOP management review sesuai dengan requirement integrasi ISO 9001:2015 dan ISO 14001:2015 yang sudah mempertimbangkan risiko. Manfaat dari SOP hasil penelitian ini yaitu CV XYZ dapat menjamin pelaksanaan proses management review karena penyusunan prosesnya berdasarkan hasil benchmark dengan perusahaan yang telah menerapkan proses tersebut secara berkelanjutan. Berdasarkan penerapan risiko dari hasil risk register, SOP tersebut memiliki ketentuan maupun aktivitas yang dapat mengantisipasi munculnya risiko sehingga tujuan proses management review dapat tercapai.
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Damayanti, Sih, et Sik Sumaedi. « PERBEDAAN PRODUKTIVITAS PUBLIKASI ILMIAH PADA PUSAT PENELITIAN BERSERTIFIKASI ISO 9001 DAN PUSAT PENELITIAN NON SERTIFIKASI ISO 9001 ». Jurnal Standardisasi 18, no 1 (9 mai 2018) : 1. http://dx.doi.org/10.31153/js.v18i1.692.
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Tulisan ini bertujuan untuk mengetahui apakah terdapat perbedaan yang signifikan terkait produktivitas publikasi ilmiah antara Pusat Penelitian yang telah tersertifikasi ISO 9001 dengan Pusat Penelitian yang belum tersertifikasi ISO 9001 pada Lembaga X. Penelitian ini menyelidiki 14 Pusat Penelitian (eselon 2) yang berada di bawah Lembaga X. Data penelitian diperoleh dari e-laporan yang dipublikasi oleh Lembaga X. Data dianalisis dengan menggunakan uji statistik t independent. Hasil penelitian menunjukkan bahwa tidak ada perbedaan yang signifikan terkait produktivitas publikasi ilmiah antara Pusat Penelitian yang telah tersertifikasi ISO 9001 dengan Pusat Penelitian yang belum tersertifikasi ISO 9001 pada Lembaga X.
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Kozel, Roman, Katarzyna Hys, Šarka Vilamova, Liliana Hawrysz et Matej Hudak. « ISO 9001 as a standard of quality management in Poland and Czech Republic : an analysis based on the global data ». Problems and Perspectives in Management 15, no 3 (8 novembre 2017) : 266–75. http://dx.doi.org/10.21511/ppm.15(3-1).2017.10.
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It is vital to remember that there are numerous kinds of standards compliant with the ISO 9001 standard. ISO 9001 standard is one of many pro-quality solutions adopted in companies worldwide. Starting to apply pro-quality solutions in an organization, in particular the ISO 9001 standard implementation, is up to the decision making body. The analyses also show that the ISO 9001 standard meets the requirements of decision-making body. This trend is positive and continues to increase. Therefore, it is likely to forecast that the implementation dynamics will still be increasing in the near future.
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Gunamantha, I. M., Ketut Lasia et P. L. P. Kritiyanti. « PELATIHAN PENGENALAN ISO 9001 : 2015 BAGI ALUMNI ANALIS KIMIA UNDIKSHA ». JURNAL WIDYA LAKSANA 10, no 2 (31 août 2021) : 140. http://dx.doi.org/10.23887/jwl.v10i2.31413.
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Pelatihan ini dirancang untuk membantu para peserta memahami esensi dari ISO 9001:2015 sebagai versi terbaru saat ini yang dikeluarkan oleh ISO dan membantu peserta memahami bagaimana menerapkannya pada kondisi aktual di lapangan. Metode kegiatan yang digunakan adalah: 1) ceramah, diskusi, dan penugasan. Kegiatan ceramah dilaksanakan secara daring dengan menggunakan apikasi zoom. Ceramah digunakan dalam penyampaian materi tentang hal-hal pokok dalam setiap klausal ISO 9001:2015 dan interpretasinya. Ilustrasi beserta contoh-contoh dukumen relevan untuk setiap klausal juga diberikan. Hasil dari kegiatan ini berdampak pada pemahaman peserta pada setiap klausal SNI ISO 9001:2015 dan mampu mampu mengidentifikasi kesenjangannya dengan sistem manajemen yang sedang diterapkan saat ini di orgaisasinya. Peserta sangat antusias mengikuti pelatihan dan sangat aktif dalam mengajukan pertanyaan ataupun kendala yang dihadapi dalam penerapan sistem ini pada organisasinya. Kegiatan ini sangat mengharapkan peserta dapat menularkan pengetahuan yang diperoleh dan berkontribusi pada penerapan ISO 9001:2005 di instansi asalnya.Kata kunci: SNI ISO 9001:2015, Pelatihan, Ceramah, Alumni Analis Kimia