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Littérature scientifique sur le sujet « Customer relations »

Auteur : Grafiati

Publié le 4 juin 2021

Mis à jour le 25 juillet 2025

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Articles de revues sur le sujet "Customer relations"

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Putri Azzahra Fitriani and Syifa Astasia Utari. "Upaya Public Relations Melalui Customers Relations Managament Mitsubishi Suryopranoto." TUTURAN: Jurnal Ilmu Komunikasi, Sosial dan Humaniora 2, no. 2 (2024): 222–33. http://dx.doi.org/10.47861/tuturan.v2i2.953.

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Maintaining good relationships with customers is a successful way for companies to retain customers, in this case it is important to pay attention to customers and know potential long-term needs so that customers remain loyal to the company. This research aims to find out how Public Relations Efforts through Mitsubishi Suryopranoto's Customer Relations Management are the focus of the research. This research uses a qualitative descriptive method. The theories used in this research are Public Relations theory, Two way symmetric model, Customer Relations Management theory. Data collection techniq

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Mahanani, Prima Ayu Rizqi. "Customer Relations Management sebagai Salah Satu Upaya Public Relations Perusahaan Jasa Perbankan Menciptakan Good Image." Jurnal ASPIKOM 1, no. 6 (2017): 551. http://dx.doi.org/10.24329/aspikom.v1i6.58.

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This article deals with marketing trends in the 21st century is shifting from a transactional approach to the relational approach with focus on the fulfillment of needs, satisfaction, and pleasure affect business banking customers are very dependent on the customer. Map business services banking services fickle demands creativity public relations in providing the best service to its customers get a good image. Service concept using the service paradigm leading to cultivate the power of the customer based on the customer satisfaction-oriented, widely used by business banking services at this ti

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Sagiyanto, Asriyani, Ayu Andini Mawadda, Ade Rahmah, and Ardian Setio Utomo. "Communication Strategy Customer Relations Officer PT Dwitunggal Putra Pegadai Tangerang Branch in Handling Customer Complaints." Buletin Poltanesa 25, no. 1 (2024): 46–51. http://dx.doi.org/10.51967/tanesa.v25i1.3050.

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Customer Relations Officers are a bridge between customers and the company, especially in handling customer complaints. This research aims to determine the company customer relations office strategy PT Dwitunggal Putra Pegadai Tangerang branch in handling customer complaints. This study used a descriptive qualitative method. This research shows that Customer Relations Officers are essential in handling customer complaints and creating customer satisfaction. The Customer Relations Officer's process in resolving customer complaints can be carried out from the start, namely identifying existing p

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Nur Halim, Maal Abrar, and Hanifahturahmi. "Strategi Marketing Public Relation PT. JNE Express Pekanbaru dalam Meningkatkan Kualitas Terhadap Kepuasan Pelanggan." JISHUM Jurnal Ilmu Sosial dan Humaniora 1, no. 2 (2022): 237–46. http://dx.doi.org/10.57248/jishum.v1i2.63.

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The study, entitled strategy Marketing Public Relations in creating quality for JNE expedition customer satisfaction, the activities carried out by marketing public relations in order to create customer satisfaction In jne Pekanbaru.The aim of this study is to learn more about public relations and marketing strategies to find out what products and programs from JNE that customers remain loyal to the JNE expedition, and in order to create customer satisfaction using certain strategies. This study uses descriptive analysis to describe the problem of the creation of Marketing and Public relations

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Rahman, Fairizal. "Marketing Public Relations Starbucks Indonesia dalam Membangun Loyalitas Customer." Jurnal Kopis: Kajian Penelitian dan Pemikiran Komunikasi Penyiaran Islam 6, no. 1 (2023): 50–75. http://dx.doi.org/10.33367/kpi.v6i1.3737.

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In the Coffee Shop business in Indonesia, competition is becoming increasingly intense. The success of a company in competing with its rivals depends on the good relationship between the company and its customers through optimal service that meets their needs. To build customer loyalty, a crucial role is played inpublic relations. One of the strategies used by companies to build customer loyalty is through Marketing Public Relations. The purpose of this research is to determine how Starbucks Coffee Indonesia uses Marketing Public Relations strategies to build customer loyalty. A qualitative re

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Thompson, Kathy T. "Customer Relations Enhance Community Relations." Kappa Delta Pi Record 24, no. 4 (1988): 110–13. http://dx.doi.org/10.1080/00228958.1988.10517858.

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Aina Kusumawati Sagual Putri, Mochammad Mirza, Ari Suseno, and Alamsyah. "STRATEGI HUMAS PERUMDAM TIRTA KERTA RAHARJA KABUPATEN TANGERANG DALAM MENANGANI KELUHAN PELANGGAN." INTERPRETASI : Communication & Public Relation 4, no. 1 (2024): 35–45. http://dx.doi.org/10.53990/interpretasi.v4i1.154.

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This research examines the public relations strategy of PERUMDAM TKR Tangerang Regency in handling customer complaints and improving service. A fast and precise strategy is needed to handle customer complaints. The purpose of this research is to find out the strategies used by PERUMDAM TKR Tangerang Regency public relations in handling customer complaints. This research uses a descriptive qualitative approach, meaning it provides a thorough and in-depth explanation of the subject matter discussed. Data shows that public relations must understand their primary role in handling customer complain

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Muhammad, Lakhi, and Gul-e.-Rana Gul-e-Rana. "Do service firm employee and customer relations matter for customer forgiveness in service recovery?" Asia Pacific Journal of Marketing and Logistics 31, no. 4 (2019): 1216–32. http://dx.doi.org/10.1108/apjml-09-2018-0355.

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PurposeCustomer forgiveness is gaining importance in service recovery. This study debates that service firm employees and the customers’ relations are supportive resources for the customer while deciding for forgiveness. Accordingly, the purpose of this paper is to test the effects of structural, relational and cognitive social capital on customer forgiveness and thereof the effects of customer forgiveness on negative word of mouth and repatronage intentions.Design/methodology/approachPartial least squares–structural equation modeling was employed to test the hypothesized relations on usable d

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Susilowati, Susilowati, Titi Widaningsih, and Toto Soebandoro. "Strategi Customer Relations dan Kekayaan Media PT Mandiri Cipta Sejahtera Pada Masa Pandemi COVID-19." Jurnal Komunikasi 12, no. 2 (2021): 152–61. http://dx.doi.org/10.31294/jkom.v12i2.11496.

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The impact that occurred during the COVID-19 pandemic with the determination to work from home (WFH) which resulted in the obstruction of face-to-face communication activities with customers, thus requiring a strategy to establish relationships and maintain good communication with customers. The purpose of this study is to identify and describe the strategy of customer relations and the use of video conferencing using Zoom Cloud Meeting. The concept of Customer Relations Strategy used is Qutlip and Wood and Smith's Computer Mediated Communication (CMC) Theory and Daft and Lengel's Media Richne

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Pranaditya, Ari, Harries Arizonia Ismail, and Khansa Sabihah. "The Important Role of Customer Satisfaction in Sharia Bank in relation to Service Quality and Relational Marketing towards Customer Loyalty." AL-ARBAH: Journal of Islamic Finance and Banking 6, no. 1 (2024): 53–74. http://dx.doi.org/10.21580/al-arbah.2024.6.1.20991.

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Purpose - This study aims to examine the effect of service quality on customer loyalty, customers' satisfaction on loyalty and examining how relational marketing affects customer loyalty within the scope of organizations that practice Islamic values in Indonesia.Method - This research is an explanatory research which explain the position of the variables studied and the influence between one variable and another. To process the data in this study using The Structural Equation Modelling (SEM) from the AMOS 20.0 software package.Result - The result of this research shows that service quality, re

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Thèses sur le sujet "Customer relations"

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Chan, Wa Kimmy. "Three studies on understanding customer relationship management in services customer-firm affection, customer-staff proximity, and customer co-production /." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B39794039.

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Johansson, Malin, Markus Nilsson, and Carl-Douglas Thulin. "Factors Influencing Customer-relations in B2B - A Survey of Medical Rubber's Customers." Thesis, Kristianstad University College, Department of Business Administration, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-3159.

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<p>In order to be successful on the market it gets more and more important to have a good relation to your customer. Without a good relationship to your customer you are just one among many other competitors. A healthy relationship in which both parties are satisfied is probably based on many different reasons. Many researchers in this field believe that power/dependence and commitment/trust are essential cornerstones in a business relationship. However, the researchers all stresses different factors that they believe influence these cornerstones. Our work is based on power, commitment and tru

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Chan, Wa Kimmy, and 陳華. "Three studies on understanding customer relationship management in services: customer-firm affection, customer-staff proximity, and customer co-production." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B39794039.

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The Best PhD Thesis in the Faculties of Architexture, Arts, Business & Economics, Education, Law and Social Sciences (University of Hong Kong), Li Ka Shing Prize, 2007-2008.<br>published_or_final_version<br>Business<br>Doctoral<br>Doctor of Philosophy

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Cutcher, Leanne. "Banking on the customer customer relations, employment relations, and worker identity in the Australian retail banking industry /." Connect to full text, 2004. http://hdl.handle.net/2123/632.

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Thesis (Ph. D.)--University of Sydney, 2004.<br>Title from title screen (viewed 8 May 2008). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Discipline of Work and Organisational Studies, School of Business, Faculty of Economics and Business. Includes bibliographical references. Also available in print form.

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Cutcher, Leanne Rose. "'Banking on the Customer': customer relations, employment relations and worker identity in the Australian retail banking industry." Thesis, The University of Sydney, 2004. http://hdl.handle.net/2123/632.

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Previously consigned to the anonymity of 'the product market' by researchers in traditional fields such as labour economics and industrial relations, the customer has recently attracted the attention of scholars from a diverse range of disciplines, including organisational behaviour, work psychology, labour process studies, gender studies, and critical management studies. In large part, this emerging interest in the customer is a result of the increasing dominance of service industries in developed economies and the recognition that service work entails a complex, three-way interaction betwee

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Cutcher, Leanne Rose. "'Banking on the Customer': customer relations, employment relations and worker identity in the Australian retail banking industry." University of Sydney. Business, 2004. http://hdl.handle.net/2123/632.

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Previously consigned to the anonymity of �the product market� by researchers in traditional fields such as labour economics and industrial relations, the customer has recently attracted the attention of scholars from a diverse range of disciplines, including organisational behaviour, work psychology, labour process studies, gender studies, and critical management studies. In large part, this emerging interest in the customer is a result of the increasing dominance of service industries in developed economies and the recognition that service work entails a complex, three-way interaction betwee

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Moore, Katie Dyretha. "Knowledge Sharing and Customer Relations in Mobility." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7168.

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After the events of September 11, 2001, inadequacies in how government organizations and agencies shared knowledge and communication with defense mission partners became readily apparent. A reasonable U.S. government information technology expectation is the integrated use of mobile phones across organizations and agencies. Yet, it is difficult to meet this expectation, as the provisioning process for mobile devices can be different for each government organization or agency. The Department of Commerce National Institute of Standards and Technology does not set provisioning standards, and orga

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Vallaud, Thierry. "Estimating potential customer value using customer data : using a classification technique to determine customer value /." Abstract and full text available, 2009. http://149.152.10.1/record=b3077978~S16.

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Thesis (M.S.) -- Central Connecticut State University, 2009.<br>Thesis advisor: Daniel Larose. "... in partial fulfillment of the requirements for the degree of Master of Science in Data Mining." Includes bibliographical references (leaves 37-39). Also available via the World Wide Web.

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Sandekela, Lindela Prince. "Customer relations management in SMMEs: an integrated approach." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/889.

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The research study was conducted to cover the Buffalo City Municipality (BCM) retail industry with direct emphasis on the supermarket industry. The research problem is as a result of the retail businesses in the BCM that continue to consider that if they have large data warehouses with masses of customer information, they have all what it takes to run a profitable business. Their failure to understand the organizational implications of moving towards a customer-centric approach often results in high costs from bad customer service and handling of customer complaints. The main problem was state

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Tierney, Joseph A. "The implementation of CRM at FISC Norfolk Detachment Philadelphia." Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2003. http://library.nps.navy.mil/uhtbin/hyperion-image/03Jun%5FTierney.pdf.

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Livres sur le sujet "Customer relations"

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Daffy, Chris. Once a customer, always a customer: How to deliver customer service that creates customers for life. Oak Tree, 1999.

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Keegan, Richard. How to improve customer relations. Professional Education Systems, 1985.

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Carol, Smith. Customer relations handbook for builders. Home Builder Press, 1998.

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Lund, Keith. Customer care. Edited by Patterson Helen, McCullough Sheila, and Association of Assistant Librarians. AAL Publishing, 1994.

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Carol, Kerr, ed. Customer relationship management. McGraw-Hill, 2002.

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Gerson, Richard F. Beyond customer service: Keeping customers for life. Crisp Publications, 1992.

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Cartwright, Roger. Customer Relationships. John Wiley & Sons, Ltd., 2003.

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Roberts-Phelps, Graham. Customer Relationship Management. Thorogood, 2004.

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Bliss, Jeanne. Chief Customer Officer. John Wiley & Sons, Ltd., 2006.

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Glanz, Barbara A. Building customer loyalty: How you can help keep customers returning. Irwin Professional Pub./Mirror Press, 1994.

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Chapitres de livres sur le sujet "Customer relations"

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Devinney, Timothy M. "Customer Relations." In Rationing in a Theory of the Banking Firm. Springer Berlin Heidelberg, 1986. http://dx.doi.org/10.1007/978-3-642-82649-8_4.

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Honeyman-Buck, Janice. "Customer Relations." In Practical Imaging Informatics. Springer New York, 2009. http://dx.doi.org/10.1007/978-1-4419-0485-0_11.

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Honeyman-Buck, Janice. "Customer Relations." In Practical Imaging Informatics. Springer US, 2021. http://dx.doi.org/10.1007/978-1-0716-1756-4_23.

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Wortmann, J. C., D. R. Muntslag, and P. J. M. Timmermans. "Customer and supplier relations." In Customer-driven Manufacturing. Springer Netherlands, 1997. http://dx.doi.org/10.1007/978-94-009-0075-2_24.

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Stone, Norman. "Customer and Consumer Relations." In The Management and Practice of Public Relations. Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-24158-3_9.

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De Bruine, Xander. "A Realistic View on Customer Relations." In Customer Relationship Management. Vieweg+Teubner Verlag, 1999. http://dx.doi.org/10.1007/978-3-322-84961-8_28.

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Gould, Terry, and Hilary Merrett. "Customer relations—dealing with people." In Introducing Quality Assurance into the NHS. Macmillan Education UK, 1992. http://dx.doi.org/10.1007/978-1-349-12848-8_4.

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Grunert, Klaus G., Hanne Hartvig Larsen, Tage Koed Madsen, and Allan Baadsgaard. "Developing Supplier and Customer Relations." In Market Orientation in Food and Agriculture. Springer US, 1996. http://dx.doi.org/10.1007/978-1-4613-1301-4_11.

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Katkow, Aleksandr. "Synergetic Models of Customer–Seller Relations." In Information Systems Architecture and Technology: Proceedings of 37th International Conference on Information Systems Architecture and Technology – ISAT 2016 – Part IV. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-46592-0_22.

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Swanson, Katherine MJ. "Microbiological Testing in Customer–Supplier Relations." In Microorganisms in Foods 8. Springer US, 2011. http://dx.doi.org/10.1007/978-1-4419-9374-8_6.

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Actes de conférences sur le sujet "Customer relations"

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Samonte, Mary Jane C., and Ermelie C. Lising. "Design Analysis in Improving Customer Relations Using Conversational Artificial Intelligence." In 2024 14th International Conference on Software Technology and Engineering (ICSTE). IEEE, 2024. https://doi.org/10.1109/icste63875.2024.00032.

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Wang, Wenjing, Jia Huang, Mingshun Song, and Chang Li. "Method for determining the importance of customer requirements based on preference consensus and trust relations." In International Conference on Network Communication and Information Security (ICNCIS 2024), edited by Pascal Lorenz and Ljiljana Trajkovic. SPIE, 2025. https://doi.org/10.1117/12.3052074.

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Ho, J. K. "Maximum resolution dichotomy for customer relations management." In DATA MINING AND MIS 2006. WIT Press, 2006. http://dx.doi.org/10.2495/data060281.

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Wang, Mingxian, Wei Chen, Yun Huang, Noshir S. Contractor, and Yan Fu. "A Multidimensional Network Approach for Modeling Customer-Product Relations in Engineering Design." In ASME 2015 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2015. http://dx.doi.org/10.1115/detc2015-46764.

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Analytical modeling of customer preferences in product design is inherently difficult as it faces challenges in modeling heterogeneous human behavior and product offerings. In this paper, the customer-product interactions are viewed as a complex socio-technical system and analyzed using social network theory and techniques. We propose a Multidimensional Customer-Product Network (MCPN) framework, where separate networks of “customers” and “products” are simultaneously modeled, and multiple types of relations, such as consideration and purchase, product associations, and customer social networks

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Adamska, Małgorzata, and Aneta Kucińska-Landwójtowicz. "THE IMPACT OF THE SERVICE PROCESS QUALITY ON THE CONSUMER'S BEHAVIOR AND PURCHASING DECISIONS." In NORDSCI Conference Proceedings. Saima Consult Ltd, 2021. http://dx.doi.org/10.32008/nordsci2021/b2/v4/06.

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"The purpose of the article is to present the impact and the role of sales personnel and the pursued quality strategy in the customer service process on the customer's behaviour and processes of making purchase decisions. The identified dependencies may exert a significant impact on activities undertaken with respect to the formation of future customer relations and their nature, with special attention given to the context of the service process quality and sale personnel who carries out such process. The article is a concept study based on the results of a literature search query, experiences

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Naumenkova, Svitlana, and Volodymyr Mishchenko. "PERSONALISED DIGITAL CUSTOMER EXPERIENCE." In Innovation and investment mechanisms for the development of international relations and market economy. Publishing House “Baltija Publishing”, 2024. http://dx.doi.org/10.30525/978-9934-26-417-7-29.

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Gali, Guia, Symon Oliver, Fanny Chevalier, and Sara Diamond. "Visualizing sentiments in business-customer relations with metaphors." In the 2012 ACM annual conference extended abstracts. ACM Press, 2012. http://dx.doi.org/10.1145/2212776.2223661.

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Adhikari, Bijaya, Parikshit Sondhi, Wenke Zhang, Mohit Sharma, and B. Aditya Prakash. "Mining E-Commerce Query Relations using Customer Interaction Networks." In the 2018 World Wide Web Conference. ACM Press, 2018. http://dx.doi.org/10.1145/3178876.3186174.

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Guo, Yi, Zhiqing Shao, and Nan Hua. "Implicit Customer Relations Mining with the Event-Indexing Model." In 2009 ETP International Conference on Future Computer and Communication (FCC). IEEE, 2009. http://dx.doi.org/10.1109/fcc.2009.80.

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Naik, Ishika, Anika Jagati, Shruti Mishra, and Sandeep Kumar Satapathy. "Customer Relations and Marketing Analysis Model for Sales Enhancement." In 2022 International Conference on Machine Learning, Computer Systems and Security (MLCSS). IEEE, 2022. http://dx.doi.org/10.1109/mlcss57186.2022.00030.

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Rapports d'organisations sur le sujet "Customer relations"

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Abay, Alemnew, Ahmed Yimam, Arfassa Kiross, et al. Training manual on Seed Producer Cooperatives (SPCs) module: market research and customer relations. Wageningen Centre for Development Innovation, 2020. http://dx.doi.org/10.18174/536881.

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Arniella, Elio F. Evaluation of Smart Water Infrastructure Technologies (SWIT). Inter-American Development Bank, 2017. http://dx.doi.org/10.18235/0006353.

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The objective of this document is to present an assessment of the current situation in the application of Smart Water Infrastructure Technologies (SWIT) and to provide a summary of potential key recommendations for the integration of such technologies by water service providers in the Latin American and Caribbean region. Smart Water Infrastructure Technologies (SWIT) have the potential to contribute considerably to improved service delivery and efficiency. Those technologies include:Smart Metering (AMR/AMI), District Metered Areas (DMAs), Pressure Management, Active Leak Detection, Management

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Vakaliuk, Tetiana, Valerii Kontsedailo, Dmytro Antoniuk, Olha Korotun, Serhiy Semerikov, and Iryna Mintii. Using Game Dev Tycoon to Create Professional Soft Competencies for Future Engineers-Programmers. [б. в.], 2020. http://dx.doi.org/10.31812/123456789/4129.

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The article presents the possibilities of using game simulator Game Dev Tycoon to develop professional soft competencies for future engineer programmers in higher education. The choice of the term “gaming simulator” is substantiated, a generalization of this concept is given. The definition of such concepts as “game simulation” and “professional soft competencies” are given. Describes how in the process of passing game simulations students develop the professional soft competencies. Professional soft competencies include: the ability to work in a team; ability to cooperate; ability to problem-

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Crosignani, Matteo, Lina Han, Marco Macchiavelli, and André F. Silva. Geopolitical Risk and Decoupling: Evidence from U.S. Export Controls. Federal Reserve Bank of New York, 2024. http://dx.doi.org/10.59576/sr.1096.

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Amid the current U.S.-China technological race, the U.S. has imposed export controls to deny China access to strategic technologies. We document that these measures prompted a broad-based decoupling of U.S. and Chinese supply chains. Once their Chinese customers are subject to export controls, U.S. suppliers are more likely to terminate relations with Chinese customers, including those not targeted by export controls. However, we find no evidence of reshoring or friend-shoring. As a result of these disruptions, affected suppliers have negative abnormal stock returns, wiping out $130 billion in

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Hilbrecht, Margo, David Baxter, and Maha Sohail. Trial for a Repository for Industry Approaches to Customer Interaction in Relation to Safer Gambling. Gambling Research Exchange (GREO), 2020. http://dx.doi.org/10.33684/2020.004.

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Laens, Silvia, and María Inés Terra. MERCOSUR: Asymmetries and Strengthening of the Customs Union: Options for the Common External Tariff. Inter-American Development Bank, 2005. http://dx.doi.org/10.18235/0011148.

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The enforcement of the MERCOSUR as an imperfect customs union is determined by the existence of a Common External Tariff (CET) which has not been fully applied up to this moment. The smallest countries in the MERCOSUR are more open, more specialized and a larger share of their total trade is intrabloc. Their integration to the MERCOSUR deeply affected their external relations and their output composition. On the contrary, for the largest countries, especially Brazil, their integration to the MERCOSUR has had much less impact on production and trade. The objective of this paper is to assess the

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Jorge, Guillermo. Identification and Exchange of Information on Politically Exposed Persons in Central American Countries. Inter-American Development Bank, 2018. http://dx.doi.org/10.18235/0010714.

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In the fight against money laundering, information on politically exposed persons (PEPs) is highly relevant for financial institutions as it is about customers deemed to be high-risk due to their public functions and the degree of influence they can exert. This document reviews the regulatory and operational frameworks to access and exchange of information on PEPs in Central American countries, as well as the enhanced due diligence measures under implementation in these countries. The main findings indicate that there are legal constraints in relation to the definition of PEPs and the obligati

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Lewis, Dustin, Gabriella Blum, and Naz Modirzadeh. Indefinite War: Unsettled International Law on the End of Armed Conflict. Harvard Law School Program on International Law and Armed Conflict, 2017. http://dx.doi.org/10.54813/yrjv6070.

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Can we say, definitively, when an armed conflict no longer exists under international law? The short, unsatisfying answer is sometimes: it is clear when some conflicts terminate as a matter of international law, but a decisive determination eludes many others. The lack of fully-settled guidance often matters significantly. That is because international law tolerates, for the most part, far less violent harm, devastation, and suppression in situations other than armed conflicts. Thus, certain measures governed by the laws and customs of war—including killing and capturing the enemy, destroying

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Maubert, Camille, Jeremy Allouche, Irene Hamuli, et al. Women’s Agency and Humanitarian Protection in North and South Kivu, DRC. Institute of Development Studies, 2022. http://dx.doi.org/10.19088/ids.2022.076.

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This Working Paper analyses the role and practices of women’s groups in relation to women’s protection in the provinces of North and South Kivu in the Democratic Republic of the Congo (DRC). Contrasting qualitative materials from communities in Congo with the literature on women’s agency, we explore the spaces, strategies, and repertoires used by women to increase their participation in community protection structures. Using case studies from North and South Kivu, including protection projects supported by ActionAid and Oxfam, we show how women’s leadership groups can constitute an empowering

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Braithwait, Samuel, Ricardo Rozemberg, and Jesica De Angelis. CARICOM Report: Progress and Challenges of The Integration Agenda. Inter-American Development Bank, 2020. http://dx.doi.org/10.18235/0002912.

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The Caribbean Community (CARICOM) was established in 1973 as a customs union and nowadays consists of 15 member countries. CARICOM includes member and non-members of the Organisation of Eastern Caribbean States (OECS), an economic union with free movement of people and goods, a single currency, and a common central bank. This report is the third in a series of INTAL publications on regional integration on the CaribbeanREPORT Community and covers the period 2005 to 2020. After a brief background to the CARICOM integration project and a look at the economy and international trade, this report fo

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