Littérature scientifique sur le sujet « Customer services »
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Articles de revues sur le sujet "Customer services":
Meshal Saeed S, Alshahrani, Alshahrani Bander Sayaf Z et Alshahrani Ahmed Saeed A. « Does customer service matter ? A customer perception of bank services in Islamic countries ». International Journal Of Innovation And Economic Development 1, no 2 (2015) : 29–38. http://dx.doi.org/10.18775/ijied.1849-7551-7020.2015.12.2004.
Famiyeh, Samuel, Amoako Kwarteng et Disraeli Asante-Darko. « Service quality, customer satisfaction and loyalty in automobile maintenance services ». Journal of Quality in Maintenance Engineering 24, no 3 (13 août 2018) : 262–79. http://dx.doi.org/10.1108/jqme-10-2016-0056.
Festus Awara, Nsobiari, Joseph Amaechi Anyadighibe et Frederick Offiong Bassey. « Service Quality and Customer Satisfaction of Banking Services in Nigeria ». African Journal of Business and Economic Research 17, no 4 (6 décembre 2022) : 261–81. http://dx.doi.org/10.31920/1750-4562/2022/v17n4a12.
Koesharijadi, Koesharijadi. « Factors Affecting Loyalty Customer Services Banking Industry in East Java ». International Journal of Business and Management 11, no 6 (25 mai 2016) : 168. http://dx.doi.org/10.5539/ijbm.v11n6p168.
Tuyet, Cao Thi Anh, et Bui Thi Tu Quyen. « People's satisfaction when using importation services at Hanoi center for Disease Control in 2021 ». Journal of Health and Development Studies 06, no 05 (30 octobre 2022) : 60–67. http://dx.doi.org/10.38148/jhds.0605skpt21-097.
Sharma, Nikhil, Himanshi, Manish Singh et Manjula Shanbhog. « Bank Services Analysis ». BOHR International Journal of Finance and Market Research 1, no 1 (2020) : 21–23. http://dx.doi.org/10.54646/bijfmr.004.
Eaint, Ma. « An Assessment of E-Service Quality for Online Food Delivery Services in Yangon, Myanmar ». Suranaree Journal of Social Science 18, no 1 (14 novembre 2022) : 1–18. http://dx.doi.org/10.55766/fbuy4386.
Li, Chengzhang, Minghui Jiang et Xuchuan Yuan. « MANAGING PRICE AND SERVICE RATE IN CUSTOMER-INTENSIVE SERVICES UNDER SOCIAL INTERACTIONS ». Journal of Business Economics and Management 20, no 5 (12 juillet 2019) : 878–96. http://dx.doi.org/10.3846/jbem.2019.10452.
Dyczkowska, Joanna Alicja. « The Active Customer in Logistics Services ». Annales Universitatis Mariae Curie-Skłodowska, sectio H – Oeconomia 53, no 4 (31 décembre 2019) : 43. http://dx.doi.org/10.17951/h.2019.53.4.43-52.
Amorim, Marlene, Maria João Rosa et Sandra Santos. « Managing Customer Participation and Customer Interactions in Service Delivery : the Case of Museums and Educational Services ». Organizacija 47, no 3 (22 août 2014) : 166–75. http://dx.doi.org/10.2478/orga-2014-0015.
Thèses sur le sujet "Customer services":
Ferraz, Sofia Batista. « Customers as fellows : analyzing customer citizenship behavior in services marketing ». Universidade de São Paulo, 2018. http://www.teses.usp.br/teses/disponiveis/12/12139/tde-04072018-144431/.
Consumidores podem precisar de opiniões sobre um novo produto, instruções de como ajustar o equipamento na academia ou até mesmo uma instrução de como fazer o auto check-in na máquina da companhia aérea. As possibilidades de consumidores ajudando uns aos outros variam de acordo com os serviços, enfatizando a sua dinâmica e natureza interdependente. São três os principais propósitos dessa tese. Primeiro, oferecemos contribuições teóricas a futuros estudos no campo do Comportamento Cidadão do Consumidor. Por meio da condução de uma revisão sistemática de 92 artigos, sugerimos novo caminhos para pesquisa teórica e possibilidades metodológicas. Segundo, investigamos como consumidores percebem valor mediante o engajamento em comportamentos cidadãos com a empresa e outros consumidores. Baseado em 20 entrevistas, o estudo está ancorado na tipologia de valores de Holbrook (1999) e teoria funcional de Clary et al. (1998) para sugerir contribuições referentes às seguintes dimensões: Eficácia ou Qualidade; Social ou Estima; Diversão ou Paz; e Ética ou Espiritualidade.Terceiro, considerando Teoria da Troca Social e Teoria da Auto-Complementação Simbólica, propõe-se que, ao endossar ações de Responsabilidade Social Corporativa e atingindo objetivos de auto-definição, consumidores podem inibir demonstrações posteriores de CCB, considerando que eles já obtiveram satisfação por ajudar terceiros. Baseado em dois estudos experimentais, oferece-se suporte para a proposição de evidência de moderação, assim como mostra-se que estes participantes perceberam a alta entitatividade entre consumidores das empresas estão mais propensos em ajudar outros em uma situação subsequente. Estudos futuros podem endereçar o valor do CCB relacionado aos consumidores e empregados ajudados. A literatura de CBB ainda é muito concentrada em consumidores que ajudam, ao invés daqueles que são ajudados. Outros tipos de comportamento de cidadania do consumidor, como advocacia, cooperação e facilitação podem compreender diferentes fontes de valor percebidas e fontes de motivação que aquelea comportamentos explorados neste estudo. Ademais, sobre a nossa terceira proposição, estudos podem avaliar a extensão na qual esses comportamentos de ajuda compreendem necessidades de auto-simbolização e identificações sociais. Por fim, o efeito de saciedade da auto-complementação que se propõe nesse artigo acontece em um contexto de identidade social. Estudos futuros podem investigar esse efeito em outros domínios, como a teoria da auto-consistência
Heath, Eric Ernie. « The determinants of customer co-production and satisfaction in a compliance dependent service ». Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/24649.
Dissertation (MCom)--University of Pretoria, 2012.
Marketing Management
MCom
Unrestricted
Zubari, Sinem. « Customer Value Of Mobile Services ». Master's thesis, METU, 2010. http://etd.lib.metu.edu.tr/upload/12612716/index.pdf.
Brennan, Deborah Lee. « Reinventing customer service at veterinary services' Miami Animal Import Center ». Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.
Source: Masters Abstracts International, Volume: 45-06, page: 2934. Abstract precedes thesis as preliminary leaves 2-3. Typescript. Includes bibliographical references (leaves 39-47).
Bare, Michael Burnett. « Credit union service organization products and services : Implications, decisions, and strategies ». CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2930.
Hamer, Susan E. « Ontario Superhost ... : what is its value to service providers ? / ». Online version of thesis, 1996. http://hdl.handle.net/1850/12337.
Crawford, Sarah L. « Defining quality customer service competencies at University of Wisconsin-Stout's Memorial Student Center ». Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002crawfords.pdf.
Fleming, Rebecca M. « Defining quality customer service competencies at the University of Wisconsin-Stout's Memorial Student Center phase II / ». Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002flemingr.pdf.
Mtatsi, Siyabonga Chris. « Retaining customers through customer service in the telecomminications industry ». Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1018641.
Lillis, Anne M. « Customer costing responsiveness - an analytical framework ». Melbourne, Vic. : University of Melbourne, Dept. of Accounting and Business Information Systems, 2002. http://wff2.ecom.unimelb.edu.au/accwww/research/papers/0202%20ALillis&MAAbernethy.pdf.
Livres sur le sujet "Customer services":
Seldman, Marty. Customer tells : Delivering world-class customer service by reading your customers' signs and signals. New York : Kaplan Pub., 2007.
Doris, Humphrey. Customer service. 2e éd. Australia : South-Western Cengage Learning, 2011.
Daffy, Chris. Once a customer, always a customer : How to deliver customer service that creates customers for life. Dublin : Oak Tree, 1999.
Daffy, Chris. Once a customer always a customer : How to deliver customer service that creates customers for life. Dublin : Oak Tree Press, 1996.
Gerson, Richard F. Beyond customer service : Keeping customers for life. Los Altos, Calif : Crisp Publications, 1992.
Balachandran, S. Customer-driven services management. 2e éd. New Delhi : Response Books, 2004.
United States. Western Area Power Administration. Energy Services. Energy Services customer sourcebook. [Golden, Colo.?] : Western Area Power Administration, 1993.
National Association of Home Builders (U.S.). Remodelors Council., dir. Customer service. Washington, D.C. (1090 Vermont Ave., NW, Washigton 10005) : Home Builders Institute, 1993.
Thomas, Marion. Customer service : The key to winning lifetime customers. Rockhurst College : National press Publications, 1991.
Fickert, Reiner. Customer Costing. Bern : Haupt, 1998.
Chapitres de livres sur le sujet "Customer services":
Ciuffo, Joe. « Customer Services ». Dans Enterprise Cloud Computing for Non-Engineers, 123–34. Boca Raton, FL : CRC Press/Taylor & Francis Group, 2018. | “A CRC title, part of the Taylor & Francis imprint, a member of the Taylor & Francis Group, the academic division of T&F Informa plc.” : Auerbach Publications, 2018. http://dx.doi.org/10.1201/9781351049221-8.
Englert, Roman, et Thomas Rosendahl. « Customer Self Services ». Dans Handbuch Electronic Business, 317–29. Wiesbaden : Gabler Verlag, 2000. http://dx.doi.org/10.1007/978-3-322-92969-3_13.
Englert, Roman, et Thomas Rosendahl. « Customer Self Services ». Dans Handbuch Electronic Business, 495–507. Wiesbaden : Gabler Verlag, 2002. http://dx.doi.org/10.1007/978-3-322-96349-9_20.
Baron, Steve, Kim Harris et Toni Hilton. « Customer Interactions in Services ». Dans Services Marketing, 69–95. London : Macmillan Education UK, 2009. http://dx.doi.org/10.1007/978-1-137-16396-7_4.
Ennew, Christine, Nigel Waite et Róisín Waite. « Customer-relationship management ». Dans Financial Services Marketing, 435–72. 3 Edition. | New York : Routledge, [2018] | Revised edition of Financial services marketing, 2013. : Routledge, 2017. http://dx.doi.org/10.4324/9781315543765-15.
Baron, Steve, et Kim Harris. « Customer Retention and Relationship Marketing ». Dans Services Marketing, 190–211. London : Macmillan Education UK, 1995. http://dx.doi.org/10.1007/978-1-349-24174-3_8.
Baron, Steve, Kim Harris et Toni Hilton. « Service Quality and Customer Satisfaction ». Dans Services Marketing, 167–89. London : Macmillan Education UK, 2009. http://dx.doi.org/10.1007/978-1-137-16396-7_8.
Schawalder, Michael, Volker Lenz et Herbert Röllin. « Customer-Relationship-Management ». Dans Industrielle Services strategisch optimieren, 7–12. Berlin, Heidelberg : Springer Berlin Heidelberg, 2013. http://dx.doi.org/10.1007/978-3-642-36453-2_2.
Gerberich, Claus W. « Smart Services im Customer Service Management ». Dans Smart Services und Internet der Dinge : Geschäftsmodelle, Umsetzung und Best Practices, 123–39. 2e éd. München : Carl Hanser Verlag GmbH & Co. KG, 2021. http://dx.doi.org/10.3139/9783446471405.007.
Farquhar, Jillian Dawes, et Arthur Meidan. « The financial services customer ». Dans Marketing Financial Services, 65–95. London : Macmillan Education UK, 2010. http://dx.doi.org/10.1007/978-1-349-92401-1_4.
Actes de conférences sur le sujet "Customer services":
Xu, Lu. « Managing customer services : Customer knowledge management in service innovation ». Dans 2011 8th International Conference on Service Systems and Service Management (ICSSSM 2011). IEEE, 2011. http://dx.doi.org/10.1109/icsssm.2011.5959325.
Blackie, N. M. « Interactive customer services - improving communications with customers ». Dans IEE Colloquium on Business Applications of Multimedia Communications. IEE, 1997. http://dx.doi.org/10.1049/ic:19970356.
Kimita, Koji, Yohei Yoshimitsu, Yoshiki Shimomura et Tamio Arai. « A Customers’ Value Model for Sustainable Service Design ». Dans ASME 2008 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2008. http://dx.doi.org/10.1115/detc2008-49564.
Lihua Wu, Lu Liu et Jing Li. « Evaluating customer lifetime value for customer recommendation ». Dans Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005. IEEE, 2005. http://dx.doi.org/10.1109/icsssm.2005.1499450.
Vlckova, Vladimira, et Lucie Podskubkova. « CUSTOMER SERVICE QUALITY IN B2B MARKET FROM THE BUYER’S PERSPECTIVE ». Dans Business and Management 2018. VGTU Technika, 2018. http://dx.doi.org/10.3846/bm.2018.40.
Oki, Kazuhiro, Kentaro Watanabe, Ryosuke Chiba et Yoshiki Shimomura. « A Method for Supporting Service Design Based on Multiple Domain Knowledge ». Dans ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-29032.
Hutchison, Dean. « Improving customer support services ». Dans the 23rd annual ACM SIGUCCS conference. New York, New York, USA : ACM Press, 1995. http://dx.doi.org/10.1145/219894.223022.
Yanchun Shen, Pengde Tao, Yonggui Wang et Ning Xu. « How service quality drives customer asset : a customer behavior-based perspective ». Dans Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005. IEEE, 2005. http://dx.doi.org/10.1109/icsssm.2005.1499453.
Koning, O. J., R. J. Brinkman, M. Oskar van Deventer, P. H. A. Venemans, L. Wennekes, J. P. Boly, M. K. de Lange, Jan Vandewege, B. Meuris et A. Ebberg. « Multicarrier business customer premises network ». Dans Advanced Networks and Services, sous la direction de Robert A. Cryan, P. Nalinaj Fernando, Pierpaolo Ghiggino et John M. Senior. SPIE, 1995. http://dx.doi.org/10.1117/12.201273.
Xu, Lu. « Managing Customer Services : Emotional Labor in Service Delivery ». Dans 2010 International Conference on Management and Service Science (MASS 2010). IEEE, 2010. http://dx.doi.org/10.1109/icmss.2010.5577103.
Rapports d'organisations sur le sujet "Customer services":
Marshak, Ronni. Customer Ecosystems : Meal Ordering Services. Boston, MA : Patricia Seybold Group, mars 2012. http://dx.doi.org/10.1571/cea03-15-12cc.
Kramer, Mitchell. Framework for Evaluating Customer Self-Service Products and Services. Boston, MA : Patricia Seybold Group, juin 2006. http://dx.doi.org/10.1571/fw6-8-06cc.
Rajamani, Deepa, et Saumya RamaRao. Enhancing customer satisfaction for health services. Population Council, 2019. http://dx.doi.org/10.31899/rh9.1100.
Seybold, Patricia. Senior IT Architect for Cross-Channel Customer Experience and Digital Services. Boston, MA : Patricia Seybold Group, août 2011. http://dx.doi.org/10.1571/os10-7-04cc.
Goldman, C., W. Kempton, A. Eide et M. Iyer. Impact of information and communications technologies on residental customer energy services. Office of Scientific and Technical Information (OSTI), octobre 1996. http://dx.doi.org/10.2172/431189.
MELNIKOV, A. R., I. P. MELNIKOVA et M. A. MELNIKOVA. ABOUT THE REQUIREMENTS FOR FREIGHT FORWARDERS IN THE LOGISTICS SERVICES MARKET. Science and Innovation Center Publishing House, avril 2022. http://dx.doi.org/10.12731/2227-930x-2022-12-1-2-15-23.
Bock, Geoffrey. Empire Blue Cross and Blue Shield Delivers Customer-Centric Services over the Web. Boston, MA : Patricia Seybold Group, avril 2002. http://dx.doi.org/10.1571/cs4-4-02cc.
Kramer, Mitchell. Customers’ Requirements for Customer Service. Boston, MA : Patricia Seybold Group, septembre 2007. http://dx.doi.org/10.1571/psgp09-06-07cc.
MELNIKOV, A. R., I. P. MELNIKOVA et N. V. SHISHKAREVA. ABOUT THE ROLE OF THE FORWARDING COMPANY IN INCREASING THE ECONOMIC EFFICIENCY OF FOREIGN TRADE TRANSACTIONS OF CUSTOMERS (SELLERS AND BUYERS OF GOODS). Science and Innovation Center Publishing House, avril 2022. http://dx.doi.org/10.12731/2227-930x-2022-12-1-2-7-14.
BELYAEVA, E. CONTRACT SERVICE AND CONTRACT MANAGERS FOR PROCUREMENT. Science and Innovation Center Publishing House, 2021. http://dx.doi.org/10.12731/2070-7568-2021-10-6-1-7-12.