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Bibliographies thématiques / Customer services Econometric models / Thèses

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Thèses sur le sujet « Customer services Econometric models »

Auteur : Grafiati

Publié le 4 juin 2021

Mis à jour le 10 février 2022

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1

Lillis, Anne M. "Customer costing responsiveness - an analytical framework." Melbourne, Vic. : University of Melbourne, Dept. of Accounting and Business Information Systems, 2002. http://wff2.ecom.unimelb.edu.au/accwww/research/papers/0202%20ALillis&MAAbernethy.pdf.

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"January 2002" Includes bibliographical references: (p. 31-34). The primary purpose of this study is to develop a framework for identifying the primary drivers of the costs of being customer responsive. The authors' aim is to develop an understanding of the causal drivers of the costs of responsiveness as these costs are considered to be an important input to strategic and tactical decisions. In developing this framework, the paper links the characteristics of responsive manufacturing from the operations management literature with the insights from studies in the accounting literature relati

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Panda, Lalitendu 1963. "An exploratory study of segmentation models and identifiers of customer propensity for third party logistics services." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/80169.

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Iliescu, Dan Cristian. "Customer based time-to-event models for cancellation behavior a revenue management integrated approach /." Diss., Atlanta, Ga. : Georgia Institute of Technology, 2008. http://hdl.handle.net/1853/26537.

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Thesis (Ph.D)--Civil and Environmental Engineering, Georgia Institute of Technology, 2009.<br>Committee Chair: Dr. Laurie A. Garrow; Committee Member: Dr. John D. Leonard; Committee Member: Dr. Mark Ferguson; Committee Member: Dr. Michael D. Meyer; Committee Member: Dr. Patrick S. McCarthy. Part of the SMARTech Electronic Thesis and Dissertation Collection.

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Xiong, Li. "Resilient Reputation and Trust Management: Models and Techniques." Diss., Georgia Institute of Technology, 2005. http://hdl.handle.net/1853/7483.

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The continued advances in service-oriented computing and global communications have created a strong technology push for online information sharing and business transactions among enterprises, organizations and individuals. While these communities offer enormous opportunities, they also present potential threats due to a lack of trust. Reputation systems provide a way for building trust through social control by harnessing the community knowledge in the form of feedback. Although feedback-based reputation systems help community participants decide who to trust and encourage trustworthy behav

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5

Barreiros, Ana Teresa Figueiredo. "Os serviços intensivos em conhecimento em Portugal." Master's thesis, Instituto Superior de Economia e Gestão, 2006. http://hdl.handle.net/10400.5/4089.

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Mestrado em Economia e Gestão de Ciência, Tecnologia e Inovação<br>O sector terciário ocupa nas economias actuais um papel preponderante no desenvolvimento competitivo. Aqueles que o consideravam, no que respeita a inovação, como o sector vagaroso da economia, observaram o surgimento de um grupo de serviços com características semelhantes às das indústrias de alta tecnologia, com o privilégio de verificarem que, para além de inovadores, são também importantes elementos de interligação entre agentes económicos, permitindo quer a difusão quer a criação de novo conhecimento na economia. Esse grup

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6

Naidoo, Pravine. "Isomorphism, institutional entrepreneurship and total quality management (TQM) : a case study in the implementation of quality management standards and excellence models in South African developmental local government." Thesis, Rhodes University, 2010. http://hdl.handle.net/10962/d1007141.

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Within the new constitutional order, South African local government has been afforded specific status and is protected as a distinctive sphere of government in terms of the Constitution Act 108 of 1996. Municipalities are no longer a mere function of national or provincial governments. In addition to this entrenched status, the Constitution and other developmental local government legislation vests local government with specific functions and responsibilities as part of the process of building a new democracy and promoting socio-economic development and upliftment. Consequently, local governme

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"Modeling customer lifetime value." 2000. http://library.cuhk.edu.hk/record=b5890153.

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Ho Yiu-chung.<br>Thesis (M.Phil.)--Chinese University of Hong Kong, 2000.<br>Includes bibliographical references (leaves 100-104).<br>Abstracts in English and Chinese.<br>Chapter Chapter One --- Introduction --- p.1-6<br>Chapter Chapter Two --- Literature Review --- p.7-27<br>Chapter Chapter Three --- Conceptual Models --- p.28-66<br>Chapter Chapter Four --- Empirical Study --- p.67-85<br>Chapter Chapter Five --- Discussions and Conclusion --- p.86-99<br>Bibliography --- p.100 -104

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Barata, Mariana Lopes. "Music Streaming Services: Understanding the drivers of customer purchase and intention to recommend these services." Master's thesis, 2021. http://hdl.handle.net/10362/123232.

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Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Information Analysis and Management<br>The music industry has undergone strong changes in relation to its production, distribution and consumption habits, due to the exponential development of new technologies, namely streaming platforms. The fact that sales from physical copies continue to decline significantly made it mandatory for this industry to reinvent itself by introducing music streaming services as a key part of the development of its business

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"The effect of service encounter duration on the customers' evaluation of the service." 2000. http://library.cuhk.edu.hk/record=b5890504.

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by Chan Wai Man.<br>Thesis (M.Phil.)--Chinese University of Hong Kong, 2000.<br>Includes bibliographical references (leaves 69-76).<br>Abstracts in English and Chinese.<br>LIST OF ILLUSTRATION --- p.iv<br>LIST OF TABLES --- p.v<br>Chapter CHAPTER I - --- INTRODUCTION --- p.1<br>Chapter 1.0 --- Overview --- p.1<br>Chapter 1.1 --- The Rationale --- p.1<br>Chapter 1.2 --- The Purpose --- p.3<br>Chapter 1.3 --- Significance of This Study --- p.3<br>Chapter 1.4 --- Outline of This Paper --- p.4<br>Chapter CHAPTER II - --- REVIEW OF LITERATURE AND MODEL DEVELOPMENT --- p.5<br>Chapter 2.0 --

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Hsieh, Li-Ling, and 謝禮臨. "Affect the perceived value of information services in different service models generated on customer loyalty." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/80292163831825679633.

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碩士<br>康寧大學<br>企業管理研究所<br>102<br>Cloud" is a familiar term in recent years, most of information technology , information technology and related industries , whether public or private sector , have to follow from the "cloud" trend, information services issues in this environment will make the cloud many changes. " Cloud services " is a kind of low-cost, high-efficiency mode of service companies in general , give customers the feeling of the scene with traditional services and telephone services in the course of the phase comparison service , in which , after all, is not the same at many purpose

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Friedrich, Fränzo Otto. "Measurement of direct response advertising in the financial services industry : a new metrics model." Thesis, 2014. http://hdl.handle.net/10500/19619.

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Direct response advertising in the financial services industry in South Africa has become one of the most important tactics companies utilise to build and maintain market share. Ensuring that these advertising campaigns yield optimal return on investment numbers is the responsibility of marketing departments and their partners in the marketing and sales processes, such as the creative and media agencies, the distribution force, as well as the client service area that supports the client value proposition. The marketing executive therefore is accountable for the planning, budgeting and executio

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"From a multi-skilled staff-scheduling problem to the mixed set covering, packing and partitioning polytope." 2013. http://library.cuhk.edu.hk/record=b5549742.

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本文分為個部分：多技能員工調問題，和集合覆蓋、裝運和劃分混合問題多面體研究，其中第一部分問題啟發我們第二部分的探。<br>首先，我們研究在一個大型機場的國際客運站中客戶服務人員的調問題。員工有同的技能和技能水平。技能定義是二維的，包括操作技能和語言能。在學模型中，我們也考慮用餐和休息時間的調和多處工作地點。我們證明該問題是NP-hard 的。我們推導出有效等式，以方計算過程。我們的學模型能夠幫助規劃者做出決策，及可計算同型的活性對業務的影響。我們的模型也可以幫助決策者計劃長遠工作調和培訓。<br>多技能人員調問題啟發我們這篇文的第二部分：集合覆蓋、裝運和劃分混合問題多面體研究。我們首先證明如覆蓋（或裝運）的等式被删去，該多面體是相當於一個放寬的裝運（或覆蓋）多面體的投影。然後我們考慮混合奇穴多面體（即是一個由覆蓋和裝運等式組成的多面體），並採用圖方法研究，通過考慮同型的等式的互動，推導出混合奇穴等式和完全描繪多面體的特徵。我們再推導出集合覆蓋和裝運混合問題的混合奇穴等式。計算結果顯示，混合奇穴等式有助於減少計算時間。我們還提供子明如何用等式幫助決策。<br>This thesis is divided into two parts: Multi-Skilled Staff-Scheduling Problem and a polyhedral study on the Mixed

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Lu, Lijian. "Competition in Service Operations and Supply Chains: Equilibrium Analysis and Structural Estimation." Thesis, 2016. https://doi.org/10.7916/D83N23MK.

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The service industry has become increasingly competitive. This dissertation addresses a number of outstanding and fundamental questions of competitions in service operations and supply chains. The challenges are characterization of the equilibrium behaviors, estimating the impact of firms' interactions, and designing of efficient market mechanisms. The first chapter of this dissertation considers price competition models for oligopolistic markets, in which the consumer reacts to relative rather than absolute prices, where the relative price is defined as the difference between the absolu

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Antwi, Albert. "Profit risk models for South African banking sector." Diss., 2016. http://hdl.handle.net/11602/767.

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Alpuim, Ricardo Manuel Pires de. "Retenção de clientes pós-venda no setor automóvel : uma abordagem quantitativa." Master's thesis, 2012. http://hdl.handle.net/10400.14/11928.

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O âmbito global da presente tese é o da análise dos fatores de influência na capacidade de retenção de clientes nos serviços pós-venda, do setor automóvel. A modalidade do trabalho é do tipo projeto, uma vez que surgiu na sequência da solicitação por parte da empresa de consultoria Viragem, S.A. Em síntese, o trabalho desenvolvido pretende fundamentar como preferível a opção pela assistência na marca, quando o cliente tem de decidir entre os concessionários de marca ou as oficinas independentes. O trabalho foi realizado numa abordagem de cariz quantitativo, em que a principal medida fo

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Kim, Sung-Ju. "The impact of federal government welfare expenditures on state government expenditures and philanthropic giving to human service organizations (HSOs) : 2005-2006." Thesis, 2014. http://hdl.handle.net/1805/4523.

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Indiana University-Purdue University Indianapolis (IUPUI)<br>A sizeable body of research has attempted to examine the interaction between government spending and private giving known as the crowd-out effect. Most researchers reported that increases of government spending cause decreases of philanthropic giving to different types of nonprofits. However, few studies have attempted to indicate the interaction between government welfare expenditures and private giving to human service organizations even though human service organizations are the most sensitive to the changes of government spending

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