Thèses : « Delivery of goods – South Africa – Management »

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Tabeni, Mvelo. « The impact of inbound logistics activities on the operational performance of the postal services organization in South Africa ». Thesis, Rhodes University, 2006. http://hdl.handle.net/10962/d1004577.

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Introduction and Relevant Details: This research investigates the impact of inbound logistics' activities on the operational performance of the business within the branches of the South African Post Office (SAPO) in the Eastern Cape Province. The study basically hypothesises a statistically significant positive correlation between inbound logistics' activities and the operational performance of the business with regards to revenue generation and operational costs in particular. A sample of 100 branch offices was randomly selected. A 50-item questionnaire was administered by mail to the branches to collect the data during September 2005, and statistical tests for correlation were conducted on at least five dependent variables; stock procurement costs, effects on revenue, number of stock variation occurrences, order variation occurrences and the stock holding effects. Results of Data Analysis: The results of 88 respondents (88%) showed the existence of the significant positive relationship between the inbound logistics activities and the operational performance of the business at the South African Post Office branches as proposed by the study. The Spearman Rank Correlation tests were above 0.7 for most of the tested variables, showing a strong relationship. The inbound logistics' activities were also found to be positively correlated to revenue generation as well as to the operational expenses of the business. Conclusion and Recommendations: The findings allowed the researcher to conclude also that whatever improvements are made to the inbound logistics will also impact on the operational performance of the business, while failures in the inbound logistics will do so negatively. Business endeavours to maximise revenue and minimise costs are directly affected by the inbound logistics' activities. The branches of the SAPO seemed to be dissatisfied with most of the services rendered by the Supply Distribution Centre (SOC) of the SAPO, and such services have negatively affected the achievement of revenue targets at the branches as well as the operational costs. Holistic approaches to developing positive perceptions in the branches together with improving service activities at the SOC are recommended. Collaborative initiatives between branches and the SOC, reviewing the lead-times and the establishment of proper structures to handle supply chain queries, enhanced by information system technology to provide accurate and up-to-date information to branches and related parties about stock order issues are required . Areas of further research highlighted include the inbound logistics' activities of the SOC and the effectiveness of company policies as a guide to Supply Chain Management (SCM).

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Mnguni, Nombuyiselo. « To investigate and evaluate the implementation of the supply chain management in service delivery with specific focus on procurement processes of goods and services in the head office of the Eastern Cape department of health ». Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/1599.

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Supply Chain Management is a well recognized managerial tool and government initiative, primarily aimed at improving all the aspects of the procurement activities in government organizations or any type of the sector. It focuses on meeting the needs of the service providers as well as of the customers. In 1994, South African Government came up with new initiatives to manage its budget and finance resources to meet the needs of the people. One of the new initiatives that the new Government introduced was the Supply Chain Management (SCM). The Constitution of the Republic of South Africa, Act No.108 of 1996, as amended regulates procurement through Section 217. The statutes states that “217(1) when an Organ of State in the national, provincial or local sphere of government, or any institution identified in national legislation, contracts for goods or services, it must do so in accordance with a system which is fair, equitable, transparent, competitive and cost-effective The procurement reform processes were supported by the introduction of a number of legislative measures, including the adoption of the Public Financial Management Act (PFMA) and the Preferential Procurement Policy Framework Act (PPPFA). Public Finance Management Act (PFMA) is a financial act that was developed in 1999 to reform the public financial management of South Africa. The Act promotes the objective of good financial management in order to maximise delivery through the efficient and effective use of limited resources. Public Financial Management Act (PFMA) emphasizes on efficiency, transparency and economic utilization of public funds. The Treasury Regulations 16.5.3 states that, ‘when procuring goods and services, the procurement procedures must be in accordance with a system that is fair, equitable, transparent, competitive and cost-effective. Even though government departments have started implementing the Supply Chain Management strategies, there are still some challenges and deficiencies that hinder appropriate implementation. There are some deficiencies in tender award systems, ineffectiveness of SCM training materials, lack of communication between management and SCM or implementing staff as a result the implementing staff is not aware of the organization’s goals regarding supply chain management activities. Lack of monitoring, evaluation and reporting is also another challenge. Due to these challenges, the Head Office of the Eastern Cape Department of Health had incurred some expenses in trying to address these yet the Supply Chain Management has little impact in improving the service delivery. The key research objective of this study is to investigate and evaluate the implementation of Supply Chain Management in service delivery with specific focus in procurement processes of goods and services in Head Office of Eastern Cape Department of Health. The study intends to establish and highlight the challenges that the Head Office of the Eastern Cape Department of Health is presently faced with in regard to implementation of the Supply Chain Management and the impact it has in service delivery. Data gathering techniques which include interviews and questionnaires had been used. The objectives, methodology and results of the study are presented. The conclusions and recommendations had been made with the basis that they will assist the department in improving the implementation of the Supply Chain Management which will have a positive impact in the service delivery. Further steps needs to be taken by the Provincial Treasuries in assisting department to improve in the implementation of the Supply Chain Management. Further research conduct is recommended for all the institutions of the department of Health as this study was focusing on Head Office only.

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Olatunji, Aiyetan Ayodeji. « Influences on construction project delivery time ». Thesis, Nelson Mandela Metropolitan University, 2010. http://hdl.handle.net/10948/1548.

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Construction delays are a global phenomenon. Factors causing construction delays in construction projects differ from country to country, due to different prevailing conditions. The prevailing conditions that could exert an influence on project delivery time are: political, economic, and physical factors as well as level of technological development; management style, and construction techniques. The construction industry is a major player in the economy, generating both employment and wealth. However, many projects experience extensive delays and thereby exceed initial time and cost estimates. This study aims at determining the causes of delays in project delivery in South Africa; evolving interventions, and developing a model for the delivery of projects on time. Inferential and linear regression statistical tools were used in the analysis of data for the study. The sample population consists of architects, builders, quantity surveyors, structural engineers, and clients, and the metropolitan cities of five provinces constituted the geographical delimitation of the study. The provinces are: Eastern Cape; Free State; Gauteng; KwaZulu-Natal, and Western Cape. The metropolitan cities are: Bloemfontein; Cape Town; Durban; Johannesburg, and Port Elizabeth. Findings which negatively influence project delivery time in South Africa include the following: lack of adequate planning; management style; the lack of constructability reviews of designs; inadequate motivation of workers; economic policies; lack of prompt payment to contractors, and quality of management during design and construction. Recommendations include: (1) The introduction of the following courses in built environment tertiary education � quality management competences; operational planning; design management, and generic management; (2) pre-qualification of suppliers; (3) inclusion of the following in tender documentation � human resource schedule; plant and equipment schedule; quality assurance plan, and work schedule; (4) appointment of materials specialists on a large projects; (5) the model developed should be adopted for use in the South African construction industry for the delivery of projects on time, and (6) the linear regression equation: Y = 13.1159 + 1.1341x or 35.3 percent addition on time for the estimation of project delivery time.

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Saunders, James Woodward. « A method for imputing economic value to ecological goods and services provided by the Knysna River ». Thesis, Rhodes University, 2008. http://hdl.handle.net/10962/d1003894.

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The purpose of this thesis was to develop a method by which economic value can be imputed from an economic activity to a non-market ecological function or service which contributes to that economic activity. The Knysna River in South Africa was chosen as the ecological function which supported three economic activities from which value was to be imputed; these were the Knysna Municipal Water Supply, Fish Production in the Knysna Estuary and Production of Indigenous Forest within the Knysna Catchment. Three underlying assumptions and two functional operations were required in order to implement the suggested method. The underlying assumptions were: - The ecological and economic activities considered are within a single catchment. - The allocation of value imputed for a specific economic activity to the ecological function or service under consideration (in this case the Knysna River) is proportional to the total contribution of ecological functions or services contributed to the economic activity. - The valuation of the economic activity for the purposes of obtaining a price-quantity point on a demand function is to be full cost pricing with no producer surplus. The two functional requirements were: - Diagram or map the linkages between an economic activity and the supporting ecological functions. - Determine the consumer surplus related to an incremental change in quantity under a demand function where the original price and quantity are known. A value from each of the economic activities was imputed to the Knysna River. However, the method was not tested. Nonetheless applying the equations and collecting the required data allowed several methodological needs to be clearly pointed out. The most acute deficiency was difficulty in obtaining secondary data from governmental agencies, commercial representatives and existing published academic research to ensure a robust price. Also, scientific information was not sufficiently available for allocating ecological contributions to the economic activities. Even with the shortage of credible data the method appears to allow non-market ecological functions to be valued in context of an existing economic system.

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Munzhelele, Tshililo. « Knowledge management and service delivery : a knowledge management model for the housing sector ». Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/20126.

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Thesis (MPhil)--Stellenbosch University, 2012.
ENGLISH ABSTRACT: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder.
AFRIKAANSE OPSOMMING: Die Suid-Afrikaanse regering en sy organisasies en instellings, net soos ander internasionale state, word gekonfronteer met uitdagings om hul bates te bestuur, soos onder andere data, inligting, kennis, mense en prosesse. Hierdie uitdagings tel onder die faktore wat dienslewering negatief beinvloed. Alhoewel die Departement van Behuising ongeveer twee miljoen en sewe honderd duisend huise gelewer het, sedert 1994 was daar nog steeds uitdagings. Gepaardgaande met swak dienslewering, het die Departement ook gesukkel om bates soos inligting, kennis, inligtingstegnologie en menslike hulpbronne te bestuur. Alhoewel dit uitgebreide beleggings gemaak het in inligting tegnologie, veral in die ondersteuningsdienste, het die departement nog nie die tegnologie ten volle benut nie. Die tesis poog om die positiewe aspekte te ontdek wat deur die toepassing van kennisbestuur binne die behuisingsektor oor al drie regeringsvlakke teweeggebring kan word. ‘n Vraelys is versprei onder beamptes wat die bestaande behuisingsinformasie-sisteme gebruik in die areas van behuisingsubsidie administrasie, monitering en evaluering en projekbestuur afdelings in die behuisingsektor. Gebaseer op die bevindinge van die vraelys word ‘n kennisbestuursmodel vir die behuisingsektor voorgestel wat dienslewering kan bevorder.

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Bam, Liseka Lindelwa. « Assessing the municipal performance management system on service delivery : the case of Lukhanji Municipality ». Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1020140.

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The performance management system has been introduced in the South African public service with the intensions of monitoring, reviewing, assessing performance, developing underperformers and recognising and rewarding good performance. This study was undertaken as an attempt to assess whether the Lukhanji municipality performance management systems contribute to the improvement of service delivery and employee productivity. The literature review undertaken in this study, shows that there is a general poor understanding of performance management systems in Lukhanji municipality. The literature review further establishes that there are several challenges that hinder the effective implementation of a performance management system in the municipality. Other findings of the study include that there is a challenge in setting the unrealistic performance targets which are unrealisable by employees. These are the reasons why productivity levels are not always realised and targets not achieved by Lukhanji municipality. The main findings of the study are that, although performance management systems play a significant role in the improvement of service delivery, it has not contributed in the improvement of employee productivity of the Lukhanji municipality. The main recommendation on the basis of this finding is that there should be thorough and regular training of officials within the Lukhanji Municipality about the performance management system and how it influences productivity and service delivery. In conclusion, the Municipal Executive Mayoral Committee should demand verifiable evidence to justify a higher rating during quarterly assessments, and that punitive disciplinary measures be taken against those who do not comply with the provision of the performance management system framework, particularly failure to submit performance instruments.

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Mabena, Letlhogonolo Fortunate. « Operational review of NCNSM's characterisation facility to determine its delivery on its intended mandate ». Thesis, Nelson Mandela Metropolitan University, 2013. http://hdl.handle.net/10948/d1019724.

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National Centre for Nano-Structured Materials (NCNSM), one of the National Department of Science and Technology’s nanotech innovation centres houses a characterisation facility which provides a wide array of high-tech materials characterization techniques used in nanotechnology research, to any researchers from any part of South Africa, whether from higher education institutions, government institutions or private firms. In this study the operational review was conducted to identify if the NCNSM Characterisation Facility is delivering on its implementation intent. With operational review organisations are able to explore their internal operations and seek recommendations as to how they can manage and operate more economically, efficiently and effectively. Given that they perform appropriately, allocating their resources properly, and performing within time frame set and using cost-effective measures. BPR was used as a framework to conduct the operational review. BPR is a framework for analysis and design of workflows and process within an organisation. It is an improvement initiative that provides radical change of the business processes in an organizational process. The findings of this study indicated that the NCNSM-CF did not entirely meet its implementation intent but it is striving towards the intention. One of the main reasons for the facility not to meet its intended implementation was the difficulty of the researchers/clients to get access to the facility. The current booking system process contributed significantly to the access problem.

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Ntlokombini, Nyameko Nomhonxo Pearl. « Project management as a catalyst for improved quality within organisations ». Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/1229.

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Thesis (MTech (Quality))-- Cape Peninsula University of Technology, 2010
During the past decade, project management skills have become increasingly recognised as highly desirable for managers at all levels of organisations. Most people can benefit from the application of project management skills to some parts of their daily operations. The rapid growth of global markets and the introduction of total quality management, continuous improvement programmes and more recently, the drive to redesign business processes, all require some form of project management skills. In spite of the obvious benefits from project management, research has shown that more often than not, the traditional practice of project management does exist within organisations. This then may lead to service failure; thus impacting adversely on the efficiency and image of the organisation. This dispensation also applies to projects undertaken by the Eskom, which will serve as objective of this research study. The primary research objectives of this study are the following: To improve the quality of goods and services through the application of project management. To emphasise the importance of project management within an organisation. To demonstrate that project management, if used in conjunction with a quality management system, can improve service delivery. It is anticipated that the research will lead to an improvement of the control of processes and the overall service or product quality delivered by Eskom.

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Oppong, George. « The role of strategic supply chain management in liquor retail ». Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/895.

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The underlying objective of this research was to assess the extent to which an efficient supply chain can help retail businesses; particularly liquor businesses to manage their business risks. The case study firm for the research was Big Daddy’s Group, one of the leading independent liquor distribution and retailing firms in South Africa. In order to achieve the objective of the research, a review of relevant literature was done. It began with literature review of retailing in general, highlighting on the major roles they play and the modern trends in the industry. Afterwards the literature was narrowed down to liquor retailing. This was done to ascertain the unique characteristics of that aspect of retailing including the regulations guiding the industry and the specific business risks in that business. The final part of the literature review was on specific concepts and management models such as value chain, supply chain as well as business risk and its management. The literature highlighted the means by which the retailer creates value for the customer and the inherent risks in the industry. There was the indication of supply chain being a key component of the value creating activities (value chain) of the business, and serving as a tool in mitigating possible risks. The literature provided the theoretical proposition (hypothesis) for the assessment of the case study findings from the Big Daddy’s Group. The data collection exercise was done by means of a questionnaire complimented by personal interview. Due to the nature of the firm, in terms of structure and operations, two persons, with considerable insight into the business, the director and the sales/area manager were interviewed for the exercise. The questions posed were categorised into seven key areas of retail operations such as product range, imports, customer awareness, marketing and advertising, supply chain and human resource. The findings were compared with the theoretical propositions developed in the literature review, and the pattern matching logic technique was used to determine the existence or not of any similar predictions or differences. The risks identified in the findings were analysed with the logic of an efficient supply chain as the mitigating tool. The conclusion was that supply chain management is key to the value creation activities and hence the survival of the business. The recommendation therefore is that the retailer should ensure the efficient management of the supply chain network since it has the potential to reduce the inherent risks in their operations.

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Wolmarans, Joshua. « The impact of trade policies on the South African clothing and textile industry : a focus on import quotas on Chinese goods ». Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/8544.

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Thesis (MBA)--University of Stellenbosch, 2011.
The South African clothing and textile industry has historically benefited from import substitution industrialisation which protected the industry through tariff and non-tariff barriers from foreign competition. Factors such as the impact of globalisation, our accession to the World Trade Organisation and the associated effects on trade liberalisation changed South Africa‟s trade policy to move towards export lead growth at the threshold of South Africa‟s democracy, which paved the way for increased imports from foreign countries. The opening up of the South African economy to foreign competition negatively impacted on the competitiveness of these industries. The clothing and textile industry has been plagued by various challenges, amongst others, cheap imports especially from China (often illegal), South Africa‟s accelerated tariff reduction programme and currency fluctuations (especially the appreciation of the Rand), which culminated in factory closures and huge job losses. South Africa has since 1994 developed unstructured and uncoordinated sectoral responses to these challenges in the absence of a comprehensive industrial policy. The government‟s response to deal with the challenges facing the clothing and textile industry was to re-impose protectionist measures via import quotas on certain categories of products from China. These measures were intended to protect the industry and provide it with breathing space to reposition itself and regain its competitiveness, retain existing jobs and create additional jobs. The quest to regain global competitiveness should be founded on a combination of measures (e.g. the legislative and institutional environment, infrastructure, skilled workforce, innovation and networking) designed to satisfy consumer tastes and preferences that aims to improve the potential for growth in the medium to long-term. The objective of this research report was to assess whether the introduction of import quotas on Chinese goods positively contributed to the South African clothing and textile industry in regaining a measure of competitiveness and growth. The basis of the study is informed by a series of personal interviews with the key industry stakeholders which focused on examining the state of the industry, especially the impact of import quotas of certain categories of Chinese goods. The results revealed that the impact of import quotas on Chinese goods failed to provide any significant benefits to the clothing and textile industry since: (i) although there was a reduction in imports from China into South Africa in the quota categories, importers merely sourced their products from other low cost countries (e.g. Pakistan, Vietnam, Mauritius); (ii) there was no significant increase in local output and purchases; and (iii) there was no significant reduction in the number of jobs lost and none created during this period. These results although supported by business and other academic literature are contested by both labour and government. One conclusion was that a comprehensive approach should be pursued to arrest the challenges faced by the clothing and textile industry to reposition itself within the global environment to regain its competitiveness. This requires the active participation of all industry stakeholders and the implementation of appropriate strategies and tactics which is sequenced and coordinated to enhance their collective outcomes.

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Akinyede, Imisioluseyi Julius. « Framework for effective management of cost constraint on building project delivery in South Africa ». Thesis, Cape Peninsula University of Technology, 2014. http://hdl.handle.net/20.500.11838/1063.

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Thesis submitted in fulfilment of the requirement for the degree Master of Technology (Construction Management) In the Faculty of Engineering 2014
According to findings presented in literature, construction projects are restrained within budgeted cost. Hence, the operational system is challenged within prohibitive cost limits to deliver projects at a stipulated time and at a satisfactory quality. This has prompted the intention of establishing effective management of cost constraint on building project delivery in South Africa. Data for the main study were collected through observations, semi-structured and unstructured qualitative interviews and quantitative close-ended questionnaires administered to construction stakeholders working in the Western Cape and Gauteng provinces, South Africa. Findings are that the following are factors that affect cost during building production process: additional works without contractual procedure, inadequate co-ordination of design phase and construction phase during production by project managers, financial mismanagement, frequent changes in design, cost of materials in the market, fluctuation of price of materials. Additional findings are proper monitoring and controlling at stages during production, procurement of competent contractors and subcontractors, involvement of experienced professionals in production, proper briefing by the client during production process, targeting quality during production, prompt decision taking during production, and the establishment of effective communication systems on site during production, frequent changes in building design by the client during production affect construction cost; frequent changes in building design during production cause rework; changes in building design during construction caused by errors and omissions detected affects quality of project delivered; and specification due to procurement of new materials during construction causes changes in building design, labour productivities, wrong planning for machine usage on site, late delivery of equipment during production and unanticipated increases in prices of building materials. Late delivery of materials also affects production process. Regular meetings on site will promote efficient productivities of human resources, team work on site during production, general progress reports on site during production, projects schedule/timetable for production and work programmes for site activities. The study concluded by recommending that proper adoption of these findings by the South African construction stakeholders during production processes will enhance delivery of building projects at reduced construction resources, at the standard of quality expected, at the time stipulated, at the budgeted cost specified, and to the satisfaction of the client. Interest will be achieved as illustrated under each objective of the research study. This research recommends further investigation of the effects of building material supply management during production processes in the South African construction industry.

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Bryson, Louise Kay. « An erosion and sediment delivery model for semi-arid catchments ». Thesis, Rhodes University, 2016. http://hdl.handle.net/10962/2892.

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Sedimentation has become a significant environmental threat in South Africa as it intensifies water management problems in the water-scarce semi-arid regions of the country. As South Africa already allocates 98% of available water, the loss of storage capacity in reservoirs and degraded water quality has meant that a reliable water supply is compromised. The overall aim of this thesis was to develop a catchment scale model that represents the sediment dynamics of semi-arid regions of South Africa as a simple and practically applicable tool for water resource managers. Development of a conceptual framework for the model relied on an understanding of both the sediment dynamics of South African catchments and applicable modelling techniques. Scale was an issue in both cases as most of our understanding of the physical processes of runoff generation and sediment transport has been derived from plot scale studies. By identifying defining properties of semi-arid catchments it was possible to consider how temporal and spatial properties at higher levels emerged from properties at lower levels. These properties were effectively represented by using the Pitman rainfall-runoff model disaggregated to a daily timescale, the Modified Universal Soil Loss Equation (MUSLE) model incorporating probability function theory and through the representation of sediment storages across a semi-distributed catchment. The model was tested on two small and one large study catchment in the Karoo, South Africa, with limited observed data. Limitations to the model were found to be the large parameter data set and the dominance of structural constraints with an increase in catchment size. The next steps in model development will require a reduction of the parameter data set and an inclusion of an in-stream component for sub-catchments at a larger spatial scale. The model is applicable in areas such as South Africa where water resource managers need a simple model at the catchment scale in order to make decisions. This type of model provides a simple representation of the stochastic nature of erosion and sediment delivery over large spatial and temporal scales.

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Ribeiro, Phillip Gouveia. « An entrepreneurs guide to importing goods into South Africa from the People's Republic of China ». Thesis, Stellenbosch : Stellenbosch University, 2006. http://hdl.handle.net/10019.1/50562.

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Thesis (MBA)--Stellenbosch University, 2006.
ENGLISH ABSTRACT: The political relationship between "The People's Republic of China (PRC) and South Africa has grown from strength to strength since the end of the apartheid era. As a result of this cooperation, the importing and exporting between the two have grown significantly. With the Chinese markets now open to South Africans, manufactured goods are being imported. The manufacturing capabilities found in the PRC are very far advanced to those found in South Africa. As a result, many South African businesses have found that they can import their product far cheaper than they can buy or manufacture in South Africa, regardless of the challenges of importing between the two countries i.e. language barriers, culture differences, geographical location, etc. The last few years has seen more and more businesses importing from the PRC, which has effectively led to many business owners looking at the option of importing from the PRC in order to be competitive. This research study addresses the reasons and necessity to import manufactured goods from the PRC to South Africa. It also shows how a business actually goes about importing from the PRC. In essence, this study is to help the local entrepreneur become more competitive, by understanding what their competitors mayor may not be doing. If the competitors are importing themselves, then this will help them to be competitive. If they are not importing, then this study will give them the opportunity to get the competitive edge. In conclusion and in summary, importing goods from the PRC to South Africa can have a positive impact on the competitiveness of a business. Even though the concept of importing from the PRC to South Africa is often dismissed due to the apparent complexities of the importing process, it is hoped this study will allay such fears. This study will hopefully help those entrepreneurs to understand that it is not that complicated a task to make one's business competitive via Chinese imports.
AFRIKAANSE OPSOMMING: Die politieke verhouding tussen die People's Republic of China (PRC) en Suid Afrika het sedert die einde van die apartheidsera van krag tot krag gegroei. As gevolg van die samewerking tussen die twee het invoere en uitvoere aansienlik gegroei. Met die Sjinese markte nou oop vir Suid Afrikaners, word vervaardigde goedere ingevoer. Die vervaardigings-aanlegte vaardighede in die PRC is baie meer gevorderd as dit in Suid Afrika. Ongeag die struikelblokke vir invoer tussen die twee lande bv. taal, kultuur verskille, geografiese ligging ens., het baie Suid Afrikaanse besighede gevind dat produkte goedkoper ingevoer kan word as wat hulle dit plaaslik kan koop of vervaardig. In die laaste paar jaar het meer en meer besighede vanaf die PRC ingevoer wat daartoe gelei het dat baie beigheidseienaars die opsie oorweeg om vanaf die PRC in te voer om sodoende meer kompeterend te wees. Die navorsing spreek redes en noodsaaklikheid aan vir die invoer van vervaadigde goedere vanaf die PRC na Suid Afrika. Die prosedure van invoer van die PRC word ook deur die navorsing aangespreek. In geheel is die studie om die plaaslike entrepreneur te help om meer kompeterend te word deur markneigings te verstaan. As die kompeteerders self invoer, sal dit help om hulle meer kompeterend te maak. Indien nie, sal die studie hulle die geleentheid gee om meer kompeterend te wees. Ter afsluiting en om op te som, die invoer van goedere van die PRC na Suid Afrika kan 'n positiewe uitwerking op die kompetisie tussen besighede he. Alhoewel die idee van invoere van die PRC na Suid Afrika reeds baie afgewys is as gevolg van die duidelike ingewikkelde invoerproses, sal die studie hopelik sulke vrese uit die weg ruim. Die studie sal ook hopelik help om vir die entrepreneurs te laat verstaan dat so 'n gekompliseerde taak is om hul besigheid via Sjinese invoere kompeterend te maak nie.

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Maloba, Ngako Daniel. « Outsourcing : a business model to improve municipal service delivery ». Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/6173.

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Thesis (MBA (Business Management))--Stellenbosch University, 2008.
ENGLISH ABSTRACT: This study report concerns service delivery issues at municipal level which have emerged as areas of critical concern as far as they affect consumers of municipal services, interest groups and government as a whole. Background to investigation. The need to investigate the service delivery challenges at municipal level arose out of multiple newspaper reports reflecting on lack of satisfaction from end-users and authorities regarding quality of delivery. Organizations such as South African Local Government Association (SALGA) and South African National Civic Organization have both commissioned assessment of municipal service delivery performances, and the reports drafted thereof were both critical and unimpressive. Based on these reports, the author recognized the need to investigate the reasons for poor service delivery and to test the idea of adopting outsourcing as a complementary mechanism to the delivery of services that are currently being employed. Procedure used. The information gathering for this investigation was done by means of structured interviews with municipal managers and senior officials in the administration. Provinces which were covered in the study include Limpopo, Gauteng, and North West. Although it was desirable to include more provinces in the study, it was however not feasible owing to limited resources available. Related literature was examined to further enhance insight in the subject and also to search for added potential solutions to the service delivery problem. Results of investigation. The findings reveal that primary barriers to quality service delivery are lack of sufficient municipal capacity; shortage of skilled workers; budgetary constraints; lack of effective management systems to ensure that, when a service is sourced from outside, competent service providers are appointed and their performance satisfy and exceed expectation and requirements. The root causes to these service delivery challenges are, among other things, a consequence of economic development which stimulates demand for skilled workers in the private sectors, and limited resources in the coffers of government. To compound the challenges, municipalities are unable to attract, develop and retain the quantities and qualities of skilled workers they need, owing to the uncompetitive pay packages they offer. Literature has revealed that legislature, in the form of Municipal Systems Act, make provision for municipalities to explore service delivery mechanisms in order to supplement internal means (Municipal Systems Act, 32 of 2000). Conclusion. From the results and findings the following conclusions can be drawn: Owing to the present demand for service delivery and the inability of municipalities to build sufficient internal capacity, alternative mechanisms such as outsourcing, must be explored and employed. In addition, there is, however, a great need for management systems and structures to be established or upgraded to ensure that mileage from external service providers is maximized. Recommendation. Following the results of the investigation and the conclusion made, the following actions can be recommended: • Assess service delivery capabilities and identify gaps. • Establish service needs and requirements that can be sourced externally. • Set up robust management systems and support structures to ensure that outsourcing initiatives are guaranteed to be successful.
AFRIKAANSE OPSOMMING: Hierdie studieverslag het betrekking op munisipale diensleweringskwessies - 'n gebied wat sorgwekkende afmetings aanneem in die opsig dat verbruikers van munisipale dienste, belangegroepe en die regering as 'n geheel daardeur geraak word. Agtergrond van die ondersoek. Die behoefte aan 'n ondersoek na die uitdagings ten opsigte van dienslewering op munisipale vlak spruit uit verskeie koerantberigte wat die gebrek aan tevredenheid van eindgebruikers en owerhede aangaande die gehalte van dienslewering reflekteer. Organisasies soos die Suid-Afrikaanse Vereniging vir Plaaslike Regerings (SALGA) en die South African National Civic Organisation het beide die assessering van munisipale diensleweringsprestasies gelas. Die verslae wat hierna opgestel is, was krities en onindrukwekkend. Die outeur het, gebaseer op hierdie verslae, twee behoeftes geeien: die behoefte aan 'n ondersoek na die redes vir die swak diensverskaffing geeien, en die behoefte aan die uitkontraktering, soos wat tans aangewend word, as 'n aanvullende meganisme tot dienslewering. Die prosedure wat gevolg is. Die insameling van inligting vir hierdie ondersoek is gedoen deur gestruktureerde onderhoude met munisipale bestuurders en senior amptenare in die administrasie. Provinsies wat by die ondersoek betrek is, is Limpopo, Gauteng en Noordwes. Alhoewel dit wenslik is om meer provinsies in te sluit, was dit weens beperkte beskikbaarheid van hulpbronne nie uitvoerbaar nie. Verwante literatuur is geraadpleeg om verdere insig in die onderwerp te verkry en ook om bykomende moontlike oplossings te vind vir die probleem van dienslewering. Resultaat van die ondersoek. Die bevindinge dui daarop dat die primere struikelblokke in die pad van gehalte dienslewering die volgende is: gebrek aan munisipale bekwaamheid, tekort aan geskoolde werkers, beperkte begrotings, en 'n gebrek aan effektiewe bestuursisteme wat kan verseker dat, indien 'n diens uitgekontrakteer word, bekwame diensverskaffers aangestel word en dat hulle werksverrigting bevredigend is en verwagtinge en vereistes oortref. Die grondoorsaak vir hierdie uitdagings in dienslewering is o.a. die gevolg van ekonomiese ontwikkeling wat die aanvraag na geskoolde werkers in die privaatsektor stimuleer en hulpbronne in die staatskas beperk. Wat die uitdaging verder vergroot, is dat munisipaliteite, as gevolg van die onkompelerende besoldigingspakkette wal hulle aanbied, nie in staat is om die kwantiteit of kwaliteit geskoolde werkers wat hulle benodig te trek, ontwikkel of te behou nie. Literatuur het aan die lig gebring dat wetgewing, in die vorm van die Wet op Munisipale Rade, voorsiening daarvoor maak dat munisipaliteite diensverskaffingsmeganismes ondersoek ten einde interne vermoens aan te vul. Gevolgtrekking. Die volgende gevolgtrekkings kan afgelei word uit die resultate en bevindinge van die ondersoek: Te wyte aan die huidige aanvraag vir dienslewering en die onvermoe van munisipaliteite om voldoende interne bekwaamheid op te bou moet alternatiewe meganismes soos uitkontraktering ondersoek en aangewend word. Daar is egter ook 'n dringende behoefte dat bestuursisteme gevestig of opgegradeer word ten einde te verseker dat maksimale insette verkry word van eksterne diensverskaffers. Aanbevelings. Die volgende optrede word aanbeveel na aanleiding van die uitkoms van die ondersoek en die gevolgtrekking waartoe gekom is: • Assesseer die geskiktheid van dienslewering en identifiseer die leemtes. • Stel vas watter diensbehoeftes en -vereistes suksesvol uitgekontrakteer kan word . • Vestig kragtige bestuur- en ondersteuningsisteme om te verseker dat uitkontrakteringsinisiatiewe gewaarborg is om suksesvol te wees.

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Hlamandana, Zukiswa. « Resolving the service delivery backlog at the Eastern Cape Department of Human Settlements ». Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/5303.

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The purpose of this study is resolving the service delivery backlog at the Eastern Cape Department of Human Settlements. The problem of service delivery backlogs is not one unique to South Africa but a problem faced by many developing nations. South African government in all spheres still faces a challenge of creating the good life for its citizen, even more on local Municipality as they are government closest to the people and interacts more closely with communities. It is two decades since South Africa became a democratic state and despite promises and efforts to improve service delivery to the public there still exist backlog in service delivery. In order to address the research problem and to fulfil the research objectives, an in-depth literature study was done on the current state and the role of the Department of Human settlements as well as the current backlog facing the department. Housing process and procedures, challenges, policies, finance, factors influencing housing allocation and delivery were also reviewed. Empirical studies were also performed by means of questionnaires with the community and officials in the Eastern Cape Department of Human Settlements. The literature and empirical study made it possible to identify causes, challenges and impact of service delivery backlog and to recommend possible solutions for resolving service delivery backlogs. These recommendations should be of value to the department and the country as a whole. In this study research methodology was focused on the research design, target population of study, sampling design and procedures, data collection instrument, data collection procedures, data presentation, analysis and interpretation. The major findings were identified in the study such as poor workmanship, delays in procurement processes, illegal acts, vandalism, poor planning, finance, project management and quality assurance. The study also offers recommendations such as revising procurement policy, source more funds from National, employ more qualified staff, involve community and all stakeholders in decision making in order to address the service delivery backlog successfully .All kinds of approaches that the government needs to employ in order to also improve its performance of delivering service to the public in South Africa were determined.

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Okokoh, A. B. C. « Transforming higher education delivery in South Africa, lessons and experiences of CIDA City Campus ». Thesis, Stellenbosch : University of Stellenbosch, 2007. http://hdl.handle.net/10019.1/3398.

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Thesis (MPhil (School of Public Management and Planning))--University of Stellenbosch, 2007.
Some aspects of South African higher education transformation have been bleak, indicating that the trajectory of innovative teaching and affordability requires attention for the foreseeable future. At CIDA we have seen a different picture of this, in other institutions there may be other milestones yet to reveal other gains of transformation. Briefly, this paper tells the CIDA transformation story; other institutions of higher learning in South Africa can learn from its approach and share in the remarkable sense of determination and commitment demonstrated by CIDA. The purpose of this work is to reflect on CIDA’s pattern breaking that can aid better student equity transformation in the South African higher education system. A limitation of the study is that we examine only one factor at a time and it may not adequately account for what happens when all the factors interact at the same time. It emerged from the discussion that CIDA innovative teaching involves awareness of students’ educational needs, views and emphasis on the physical experience of emotions and reasoning. Students are encouraged to be self-confident and feel good about themselves and others through participation and opportunities for spirituality and diversity.

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Makrwalana, Nomlindo Lillian. « A case study of public service delivery in Cookhouse, Eastern Cape ». Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/6986.

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In South Africa the economic gaps imposed by the previous apartheid government aggravated economic inequalities and caused considerable disparities, which has resulted in high unemployment rates. Inequalities were also manifest in the neglect of infrastructural and service provision as well in the effective absence of independent governance among some race groups. This led to a call for pro-active initiatives by the post-1994 democratic government to remedy the living condition of the previously disadvantage people. As part of this poverty relief drive the South African government has embarked on a series of developmental initiatives in bringing infrastructure related service to the poor and to reduce the enormous prevailing backlog, with the aim of increasing community participation, improving service delivery and promoting the upliftment of the lives of poor people through the medium of local governance. This study investigated the integrated Development Planning, which has been undertaken in Cookhouse in Blue Crane Route Municipality in the Eastern Cape to respond to the prevailing poverty and underdevelopment among the poor communities.

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Esmeraldo, Rosa. « How can a potential franchisor establish a successful franchise in fast moving consumer goods ». Thesis, Port Elizabeth Technikon, 2004. http://hdl.handle.net/10948/235.

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Franchising has become the latest trend in business expansion and business acquisition and with the South African franchising market estimated at being around 12% and growing rapidly, enormous potential for future growth is indicated. Companies both local and international are seeking franchise expansion opportunities in Africa despite the higher risks. The significance of implementing franchises into Africa is the filtering down of business opportunities to the small and medium enterprise sector. It can be said that franchising promotes business growth and private ownership, while improving the quality of life of the poor through its impact on income and employment. A franchise organisation that grows too quickly might not have the necessary ‘factors’ in place to support all of the units properly. In the survey conducted, it was indicated that the franchise business practice echoed the literature reviewed. All the steps necessary to establish a franchise are important but not necessarily as equal. The more matured franchisee needed less guidance from the franchisor and relied more on the business concept and location. Potential franchisors need to take the necessary steps to establish a franchise and treat each step as an important part of the franchise process.

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Mseme, Laura. « Super sizing service delivery with a side order of innovation building a social franchising governance model to accelerate local government service delivery for ECD provisioning in partnerships beyond PPP's ». Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80326.

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Thesis (MPA)--Stellenbosch University, 2013.
ENGLISH ABSTRACT: There is a rising groundswell of citizens globally questioning the equity, integrity and sustainability of the philosophies, values and institutions inherited from the 20th century. The continuum of civil disobedience has increased over time; sit ins, community unrest, uprisings and finally revolutions have marked this first decade of this new age. People are voicing their disillusionment with increased frequently, impatience and violence globally calling for the creation of a world which, in Freire’s words, is “menos feio, menos malvado, menos desumano [less ugly, less cruel, less inhumane] (Mayo, 2003:42). President Jacob Zuma at the 14th Nedlac Annual Summit in September 2009 called for a “stronger social dialogue underpinned by a sense of cooperation, and responsibility will also be important if we are to avoid a situation where the recovery ends up being business as usual. We need to find new way of doing things” (Zuma, 2009a:1). Social Franchising is a relatively new concept in the service delivery discourse having recently emerged as a sub-sector of social enterprise. Social franchising is a derivative of the long established commercial franchise model with a dual purpose of generating sustainable economic returns and advancing social good by encouraging profit making not profit taking (Mseme, 2010a:1). Social franchising has been mainly operating in the NGO sector, on the Indian sub continent, accommodated in larger private or public health institution, providing women related health services into poor communities. Recent research undertaken by Mseme (2010a) has shown social franchising should be considered as a strategic option in the delivery of public service to improve citizens development, promoting new venture creation and strengthen the developmental state at local level This study seeks to make a contribution to the limited local government body of knowledge by developing an appropriate social franchising governance model. This model aims to accelerate accessible and sustainable public community development services generally and early childhood development in particular at local level by delivering on the two primary national priorities of poverty alleviation and quality education provisioning. This study merges a number of key issues that are substantive in determining the future well being of South Africa and all of her citizens namely; affordable, universal and comprehensive service delivery, equitable quality education and cognitive development of young children and increased economic participation and wealth generation especially in marginalised and vulnerable communities within the context of the developmental state. This study is guided by a postmodernist philosophy and stems from a transformative and emancipatory approach applying Paulo Freire’s pedagogy and politics of hope that is not meant to consolidate “what is” but is driven by a vision of “what should and can be” (Mayo, 2003:42).This research has applied both empirical and non – empirical design with a mixed qualitative and quantitative component. The areas of non –empirical study were determined by the theoretical framework which focuses on developmental state, developmental local government, public service management, partnership service delivery mechanisms, early childhood development and small enterprise development. The research findings arising out of the empirical ECD needs assessment survey and case study were further explored and tested in semi structured interviews with political decision makers, policy makers, policy drafters and policy experts. This study has designed a social franchise governance model for the delivery of ECD at local government level. Its implementation however is premised on a shift of public administration mindset from bureaucracy to innovation, a shift of public policy from government as sole provide to facilitator of services, a shift from survival partnerships to delivery partnerships by desire and a change of citizens attitude from dependency to self development.
AFRIKAANSE OPSOMMING: Wereldwyd bevraagteken inwoners toenemend die billikheid, integriteit and volhoubaarheid van filosofiee, waardes en wette vanuit die 20ste eeu. Wetteloosheid het toegeneem oor ‘n tydperk. Opstand en eintlik revolusies is kenmerkend in die eerste dekade van die nuwe era. Mense spreek hulle ontnugtering toenemend op ‘n gereelde basis uit, wat uiteindelik aanleiding gee tot ongeduld en geweld. Wereldwyd is mense op soek na ‘n samelewing wat soos Freire dit beskryf “menos feio, menos malvado, menos desumano (minder haatlik en onmenslik) (Mayo, 2003:42). Tydens die 14de NEDLAC Jaarlikse Konferensie gedurende September 2009 het President Jacob Zuma die balangrikheid van sterker sosiale dialoog gegrond op samewerking en verantwoordlikheid beklemtoon ten einde ‘n situasie van besigheid soos gewoonlik te voorkom. Hy het mense aangemoedig om vorendag te kom met nuwe manier om dinge te doen.(Zuma, 2009a:1) Sosiale agentskap is ‘n relatiewe nuwe konsep in die lewering van dienste wat ontstaan het vanuit die sub-sektor sosiale ondernemings. Sosiale agentskap het voortgespruit vanuit die kommersiele agentskaps model met ‘n tweeledige doel naamlik die skepping van volhoubare ekonomiese inkomste en die bevordering van sosiale goedere deur die aanmoediging van die maak van winste en nie die neem van winste nie (Mseme, 2010a:1) . Sosiale agentskappe het primer voorgekom in nie-regerings organisasies, groot privaat of publieke gesondheids instansies en die verskaffing van gesondheids dienste aan vroue in die armer gemeenskappe. Huidige navorsing deur Mseme (2010a) bewys dat sosiale agentskappe oorweeg moet word as ‘n strategiese opsie in die lewering van openbare dienste om die onwikkeling van inwoners te verbeter, om die skepping van nuwe projekte te bevorder sowel as die versterking van die ontwikkelende staat op plaaslike regeringsvlak. Deur die ontwikkeling van ‘n toepaslike sosiale agentskaps bestuurs model beoog die studie om ‘n bydrae te maak tot die beperkte beskikbare inligting oor plaaslike regering. Die model streef daarna om toeganklike volhoubare openbare gemeenskaps onwikkelende dienste in die algemeen te lewer sowel as spesifiek dienste rondom vroee kinder ontwikkeling op plaaslike regerings vlak. Hierdie oogmerk van die model is gebaseer op die nasionale prioriteite van werkskepping en die voorsiening van kwaliteit onderrig. Die studie kombineer ‘n aantal belangrike sleutel dimensies in die bepaling van die voortbestaan van inwoners van Suid-Afrika, naamlik bekostigbaarheid, universele en omvattende dienslewering, gelyke kwaliteit onderrig, die kognitiewe ontwikkeling van jong kinders, toenemende ekonomies deelname, en die ontwikkeling van rykom spesifiek in marginale kwesbare gemeenskappe binne die konteks van ‘n ontwikkelende staat. Die studie is gebaseer op ‘n post-moderne filisofie and spruit voort vanuit ‘n transformerende en moderne benadering deur die toepassing van Paulo Freire’s opvoedkundige aard sowel as politieke hoop wat nie bedoel is om “die wat is” te konsolideer nie, maar wat voort gedryf word vanuit ‘n visie “wat moet en kan gedoen word” (Mayo, 2003:42). Die nie-empiriese studie is gabaseer op ‘n teoretiese raamwerk wat focus op die ontwikkelende staat, ontwikkelende plaaslike regareings, staatsdiens bestuur, ‘n vennootskap dienslewrings meganisme, vroee kinder ontwikkeling and klein sake ondernemings ontwikkeling. Beide empiriese en nie-empiriese ontwerpe is gebruik met ‘n kombinasie van kwalitatiewe and kwantitatiewe komponent. Die bevindinge vanuit die navorsing spruit voort uit die empiriese vroee kinder ontwikkelings behoefte bepalings studie. ‘n Gevalle studie is ook verder gebruik en getoets deur semi-gestruktureerde onderhoude met beleidmakers, en beleids deskundiges. Die studie het ‘n sosiale agentskaps bestuurs model ontwikkel vir die lewering van vroee kinder ontwikkeling op plaaslige regerings vlak. Die implementering van die model is gabaseer op ‘n aantal veranderinge van denkwyses naamlike vanaf publieke administrasie opinie van burokrasie na innovasie, vanaf openbare beleid dat die regering die enigste verskaffer van dienste is na die fasilitering van dienste, vanaf oorlewings vennootskappe na vennootskappe wat gehalte dienste lewer en laaste ‘n verandering van ‘n aghanklikheids houding na self ontwikkeling.

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Zubane, P. « Alternative service delivery models for the South African public service for the year 2020 ». Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17467.

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Thesis (MPhil)--Stellenbosch University, 2011.
ENGLISH ABSTRACT: The aim of this research report is to identify the alternative service delivery models that could deliver effective and efficient services to the South African public in future. The current economic realities, the effects of globalisation, the potential for technological innovation and the public‟s demand for better services have led the South African government to reconsider the manner in which services are being rendered. A futures methodology tool that was employed in understanding the environment in which services are delivered in South Africa is the environmental scanning. Environmental scanning which took the form of literature review, analysis of statistics already produced by other researchers, official publications and correspondence, newspaper surveys, pamphlets and newsletters, dissertations and theses as well as information from the internet will be employed in this study. Constructive environmental scanning which encompasses both material monism (also known as pop-ism) and the transcendental monism (Naude.2008; 53) was employed to develop a sound understanding of the environment (factors and forces) which have a bearing on the futures of the public service delivery. This exercise revealed that in South Africa services delivery is influenced by the following driving forces (environments): cultural and social, political and legislative, technological and economic. The environmental scanning also revealed that due to the importance attached to service delivery; government had to move away from the conventional approaches to public service delivery where government was the sole provider of services to the public and sought alternative ways of delivering services to the public. The following alternative service delivery models were adopted by government: contracting out, concession, leasing, privatization, management contract, and Electronic government as alternative models of service delivery. Notwithstanding the success of most of the models, some of these proved to be a breeding ground for nepotism, corruption, fraud and a paradise for white collar criminals. Political interference, that masquerades as political oversight is the order of the day. All of these are taking place at the expense of services delivery and are costing the government dearly. Government viewed this as an unhealthy state of affairs and also realised that this situation cannot be left to perpetuate into the future. Most importantly, government has awoken to the reality that the future can no longer be left to chance. Scenario planning was adopted as the research methodology employed in anticipating and preparing for the future. In the quest for v seeking alternative service delivery models for the future, the research report adopted the six stages of scenario planning. The chief value of scenario planning is that it allows policy-makers to make and learn from mistakes without risking career-limiting failures in real life. Further, policymakers can make these mistakes in a safe, unthreatening, game-like environment, while responding to a wide variety of concretely-presented situations based on facts. Scenario planning has an added benefit of allowing participants the latitude to think freely, allows creativity and encourages innovation.

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Ehlers, Renier. « The development of a logistics management model for a growing timber company in South Africa ». Thesis, Stellenbosch : Stellenbosch University, 2007. http://hdl.handle.net/10019.1/85166.

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Thesis (MBA)--Stellenbosch University, 2007.
ENGLISH ABSTRACT: HM Timber operates five formal sawmills in South Africa, situated around the towns of Tzaneen, Sabie, Mthatha and Kokstad. The Mills in the Kokstad area experience unacceptable lead times during the months of April/May and November/December, when the demand for timber increases and the availability of transport in the area decreases. This problem is expected to intensify with the addition of HM Timber’s new Plywood plant just outside the town of Kokstad. The plywood also adds another dimension to the distribution problem in that the market generally demands smaller deliveries more often. With only one Distribution Centre in Cape Town, HM Timber is not geared to service this market in the rest of South Africa. The main objective of this research report is to determine and define the key success factors in the transport and distribution of timber products and how these factors can be integrated into various strategic options that will address HM Timber’s current distribution problems. A review of the literature summarises the latest trends in modern supply chain management. Supply chains consist of various businesses that aim to optimise all their operations and supply customers with good quality products and excellent service at affordable prices. Competition in modern day business increasingly occurs at supply chain level and the success of individual organisations therefore depends on the success of the entire supply chain. The focus is thus on collaboration and jointly developing supply chain strategies. The literature review ends with a summary of the most important aspects in the effective and efficient management of Distribution Centres. Analyses of HM Timber’s logistics operations reveal that various factors contribute to their transport problems during the months of April/May and November/December. These include the payment of rates that are not market-related, loading problems at the mills, a lack of coordination and the fact that HM Timber is not a contracted client and therefore not regarded a priority. The analysis also includes a discussion on the Western Cape Distribution Centre and the problems this facility is having with general administration, inventory management and the effective use of IT systems. A range of strategic options is available to HM Timber that will allow the company to improve its overall management of logistics. The options investigated include own operations as well as outsourced 3PL and 4PL solutions. To assist HM Timber in selecting the best logistics option, three models are presented to evaluate the various alternatives and to assist in deciding on the best option. The first model evaluates the costs associated with different transport options, while the second model allows the user to compare the costs of different Distribution Centre options. Finally, a multi-criteria decision model is presented that will assist HM Timber in selecting the best option for each mill and region. With the VISA transport model, Manline is rated the best option for all Weza and Singisi’s deliveries. Manline is also rated the best for Langeni’s long-distance deliveries, while HM Timber’s own fleet is rated the best option for Langeni’s local deliveries. Results from the Distribution Centre (DC) models indicate the cost structures to be sensitive to changes in the premiums achieved and changes in the market e.g. the customer base, product types, and volumes sold. The Johannesburg and Port Elizabeth DCs show acceptable EBIT margins based on the projected sales, but the projected EBIT margins for Durban are less than 2 %, making the Durban DC a less than attractive business proposition. A direct distribution solution is proposed for the KwaZulu-Natal area, whereby multiple deliveries are made directly from the mills as well as the new plywood plant in Kokstad. In conclusion, eight factors are identified as key to the successful transportation and distribution of timber products. HM Timber rates very well against the majority of these factors, but needs to focus on a number of issues to be able to maintain their high levels of customer service. These include investing in a dedicated logistics department, improving internal and external collaboration and coordination efforts and improving the efficiency of a number of operational and information technology systems.
AFRIKAANSE OPSOMMING: HM Timber bedryf vyf formele saagmeulens in Suid-Afrika wat geleë is in die omgewings van Tzaneen, Sabie, Mthatha en Kokstad. Die meulens in die Kokstad omgewing ondervind onaanvaarbare vertragings in aflewerings gedurende April/Mei en November/Desember wanneer die aanvraag na houtprodukte toeneem en die beskikbaarheid van vervoer in die Kokstad area afneem. Hierdie probleem gaan na verwagting groter word namate die laaghoutvolumes toeneem. ‘n Verdere uitdaging in die verspreiding van laaghout is die feit dat kliënte oor die algemeen kleiner hoeveelhede, meer gereeld aankoop. HM Timber bedryf slegs een Verspreidingsentrum in Kaapstad en is dus nie gereed om ander dele van Suid-Afrika te bedien nie. Die hoofdoelwit van hierdie navorsingsverslag is om te bepaal watter faktore noodsaaklik is om suksesvol te wees in die vervoer en verspreiding van houtprodukte. Die doel is verder om te bepaal hoe hierdie faktore in verskillende strategiese opsies geïntegreer kan word ten einde HM Timber se huidige verspreidingsprobleme aan te spreek. ‘n Studie van die literatuur gee ‘n opsomming van die nuutste tendense in die bestuur van moderne verskaffingskettings. Verskaffingskettings bestaan uit verskeie besighede wat ten doel het om al hul aktiwiteite te optimiseer en teen bekostigbare pryse uitstekende diens aan hulle kliënte te lewer en produkte van hoë gehalte te voorsien. Kompetisie in die moderne besigheid vind meer en meer plaas tussen die verskillende verskaffingskettings en die sukses van enige individule organisasie is dus afhanklik van die sukses van die algehele verskaffingsketting. Die fokus is dus op samewerking en om gesamentlik strategieë vir die verskaffingsketting te ontwikkel. Die literatuurstudie eindig met ‘n opsomming van die mees belangrike aspekte in die effektiewe en doeltreffende bestuur van verspreidingsentrums. Ontleding van HM Timber se logistieke aktiwiteite toon dat verskeie faktore verantwoordelik is vir die maatskappy se vervoerprobleme tydens April/Mei en November/Desember. Dit sluit in die betaling van nie-markverwante tariewe, laaiprobleme by die meulens, ‘n tekort aan koördinasie en die feit dat HM Timber nie ‘n kontrak met enige vervoermaatskappy het nie. Die analise sluit verder ‘n bespreking van die Verspreidingsentrum in Kaapstad in en die probleme wat hierdie fasiliteit ondervind met algehele administrasie, voorraadbeheer en die doeltreffende gebruik van inligtingstelsels. ‘n Reeks strategiese opsies is beskikbaar wat HM Timber instaat sal stel om algehele logistieke bestuur binne die maatskappy te verbeter. Opsies wat ondersoek word sluit in eie operasies sowel as die uitkontrakteer van die logistieke funksies aan 3PL en 4PL organisasies. Ten einde HM Timber te help om die beste opsie te kies, word drie modelle voorgestel wat gebruik kan word om die onderskeie alternatiewe te evalueer en die beste opsie te selekteer. Die eerste model evalueer die kostes wat geassosieër word met elk van die verskillende vervoeropsies. Die tweede model stel die gebruiker instaat om die kostes van verskillende Verspreidingsentrums te vergelyk. Die derde model is ‘n multi-kriteria besluitnemingsmodel wat HM Timber kan help om die beste opsie vir elke meul en elke streek te selekteer. Die VISA vervoermodel dui aan dat Manline die beste opsie is vir alle aflewerings vanaf Weza en Singisi. Manline word ook aangedui as die beste opsie vir Langeni se langafstand aflewerings, terwyl HM Timber se eie vloot steeds die beste opsie is vir Langeni se plaaslike aflewerings. Resultate van die Verspreidingsentrum-model dui aan dat die kostestrukture baie sensitief is vir veranderinge in die premies wat behaal word asook veranderinge in die houtmark, insluitend veranderinge in die kliëntebasis, die tipe produkte en die volumes wat verkoop word. Die model toon aanvaarbare winsgrense vir Verspreidingsentrums in Johannesburg en Port Elizabeth, maar die geprojekteerde winsgrens vir Durban is minder as 2 %, wat beteken dat ‘n Verspreidingsentrum in Durban nie ‘n goeie opsie is nie. ‘n Direkte verspreidingsoplossing word eerder vir die KwaZulu-Natal streek voorgestel. Hierdie opsie behels meervoudige aflewerings wat direk vanaf die verskillende meulens gemaak sal word. Agt faktore word uiteindelik geïdentifiseer as noodsaaklik vir die suksesvolle vervoer en verspreiding van houtprodukte. HM Timber vaar baie goed met die meeste van hierdie faktore, maar enkele punte moet aangespreek moet word ten einde huidige diensvlakke te handhaaf. Hierdie punte sluit in investering in ‘n toegewyde logistieke afdeling, verbetering van interne en eksterne samewerking en die verbetering van ‘n aantal operasionele- en inligtingstelsels.

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Bardien, Zubaida. « Developing a model to improve service delivery regarding the monitoring of policing conduct ». Thesis, Stellenbosch : University of Stellenbosch, 2005. http://hdl.handle.net/10019.1/2327.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2005.
The purpose of this thesis is to develop a new model to improve service delivery regarding the monitoring of policing conduct. A comparative study of international civilian oversight bodies dealing with complaints against the police will be conducted to develop and implement an appropriate model to replace the current referral model with an investigative monitoring system to improve processes that ensure that the police remain accountable for their performance and conduct. The research design will both encompass model building and comparative studies. The basis of the theoretical framework of this thesis is service delivery which is the significance of developing a new model for the Policing Complaints Centre. Service delivery is dealt with in terms of the service industry and service processes, its functioning regarding problem solving, finance and accountability, the challenges facing service delivery and the basic principles and values governing public administration and the role and function of the Public Service Commission. The Legislative Framework for Monitoring Policing Conduct is stipulated in the Constitution of the Republic of South Africa, Act 108 of 1996 and the South African Police Service Act, Act 68 of 1995. This includes the policing functions vested in the Provinces and particularly the mandate of the Policing Complaints Centre in terms of the monitoring policing conduct as well as the limitations set on the provinces. Independent Police Complaints Commission of the United Kingdom. These models will be used because both these civilian oversight bodies operate independently from the policing agencies and therefore the credibility and integrity of the complaints model will be upheld. The main objectives of the new model will be to address the issues of the complainants and provide feedback as soon as possible to the complainants so that public confidence and trust in the police and in the complaints system of the Department can be increased. The new model will concentrate on a different method of dealing with complaints in that all complaints will firstly be evaluated to ascertain whether it is an inquiry or if it is a complaint. If is an enquiry it will be referred to the relevant authority and if it is a complaint it must be decided if an investigation will be conducted, or if an intervention in the form of a formal mediation or informal mediation must take place or in the monitoring of an investigation/inquiry. It has been recommended that the new complaints model and the database management system be implemented to ascertain whether this new model is keeping the police accountable for their performance and conduct.

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Moodley, Thigenthren. « Exploring what companies are doing to manage the shortage of technical skills in the South African manufacturing sector of fast moving consumer goods ». Thesis, Stellenbosch : Stellenbosch University, 2014. http://hdl.handle.net/10019.1/96215.

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Thesis (MBA)--Stellenbosch University, 2014.
The government of South Africa aspires to achieve a six percent economic growth per annum. The scarcity of qualified and experienced people that are crucial in contributing to economic growth and creating job opportunities, poses a problem for the country. The current demand for skills that are out of reach for many workers and the prevailing unemployment that is caused by the mismatch between what an organisation seeks and what a potential candidate can provide, have been highlighted as a critical cause for the scarcity of skills. The aim of this research assignment was to examine the current crisis of the skills shortage in the South African economy, with the focus on the manufacturing sector within the FMCG industry. Semi-structured and open-ended interviews with human resource, training and development, as well as technical managers in manufacturing organisations in Cape Town, South Africa were conducted. Data was obtained from a sample of six managers. According to all respondents interviewed, it takes approximately two to six months to replace an employee who has the appropriate technical skills. All the respondents are concerned with the situation of the technical skills shortage in the country. Consequently, these respondents’ companies engage in a talent war in order to recruit the best talent. It is therefore obvious that the market dynamics of supply and demand are out of equilibrium with regard to technically skilled employees in the manufacturing segment of the South African FMCG industry. The interviews that were conducted identified some companies that train new employees in technical skills. However, the majority of the companies are not doing much to improve the situation. In addition, the companies in this sector also compete with the other industries in the South African and the global economy regarding technical skills.

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Tšeole, Molise Paul. « Performance management systems implementation challenges in South African municipalities :|bthe case of Dr Kenneth Kaunda District Municipality / M.P. Tšeole ». Thesis, North-West University, 2013. http://hdl.handle.net/10394/9709.

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In the accomplishment of good governance South African municipalities need to develop measurable objectives related to performance measures and targets that capture strategically important aspects of performance. This allows performance to be easily monitored and aligned with municipal Integrated Development Plans (IDPs). Performance information should be used in conjunction with strategic planning, budgeting, policy analysis and evaluations, organisational reviews and performance appraisals for the managers. This is necessary in order to improve performance and for assuring the public that they are receiving value for money. A Performance Management System (PMS) is the principal management mechanism intended to determine outcomes and impact of municipal service delivery on the communities they are commissioned by legislation to service. The PMS measures should always be relevant, meaningful and informative to political and administrative decision-makers. The data gathered from the PMS should be presented in a balanced, comprehensive and credible manner. The aim of this study is to analyse the challenges that influence the implementation of the local government PMS in the Dr Kenneth Kaunda District Municipality. The analysis entails identifying the challenges, evaluating them and then suggesting possible solutions to the challenges.
Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2013.

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Bolumole, Iyiola. « Contract procurement strategies for project delivery towards enhancement of housing sustainability in South Africa ». Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2636.

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Thesis (MTech (Construction Management))--Cape Peninsula University of Technology, 2017.
The supply of housing products that is durable, obtained at optimum cost and available within the shortest time possible describes the term sustainable housing. Findings derived from the reviewed literature concerning the ever-increasing quest of construction clients for ‘best value for money’ on construction projects brought about the emergence of alternative contract procurement strategies. Essentially, literature revealed that it is vital to adopt an appropriate contract procurement strategy, one that best addresses particular project needs and objectives, as the adoption of an inappropriate procurement system would result in excessive project cost and time overrun, low project quality standards and the dissatisfaction of involved construction stakeholders. The quest for the supply of sustainable housing in the Western Cape, South Africa, prompted the need to establish an effective contract procurement strategy for housing project delivery. Noteworthy, this study identified five (5) objectives directed towards establishing an effective contract procurement strategy to enhance sustainable housing delivery: 1) the first objective examined the effectiveness of contract procurement strategies used for housing projects; 2) the second objective identified the factors influencing the selection of a suitable contract procurement strategy for housing projects; 3) the third objective analysed the influence of contract procurement strategies on project cost, time and quality; 4) the fourth objective examined the benefits and shortfalls associated with various contract procurement strategies on housing project resources – construction materials, machinery and manpower; 5) and the last objective was to establish the contract procurement strategy that is most effective for the delivery of sustainable housing. This research adopted a mixed methodological approach involving the administration of close-ended quantitative questionnaires submitted to construction professionals and stakeholders and semi-structured qualitative interviews conducted with construction site managers and supervisors. SPSS version 24 software was used to analyse the quantitative data elicited, and “content analysis” was used to analyse the information obtained through the qualitative interviews. Cronbach’s alpha coefficient reliability test was conducted on scaled research questions to ensure the reliability of the research questionnaire. The research findings revealed that the traditional and the design and build contract procurement approaches are cost, time and quality effective and therefore satisfactory, while the traditional contract procurement system is also effective regarding construction stakeholder satisfaction. The research identified that the significant factors influencing the selection of a contract procurement strategy include delay and mistakes in producing design documents; client inability to brief and make timely decisions; project type, nature, scope and complexity; lack of communication and feedback; lack of discipline among construction workers; and finally, lack of availability of construction materials. The study concluded that thorough consideration of these findings by construction stakeholders within the construction industry will enhance the delivery of affordable, sustainable housing. The research study recommends, among other issues, the comparison of effectiveness of contract procurement strategies on project performance on a site-by-site basis, through work study and other available strategies, to further enhance sustainable housing delivery in the South African construction industry.

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Dlulisa, Lungelwa. « Evaluating the credibility of the integrated development plan as a service delivery instrument in Randfontein local municipality ». Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/80373.

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Thesis (MPA)--Stellenbosch University, 2013.
ENGLISH ABSTRACT: The research study was undertaken to explore one of the most significant plans in local government and is aimed at guiding future development within municipal areas. It seeks to evaluate the credibility of the Integrated Development Plan (IDP) as a service delivery tool in Randfontein Municipality. Randfontein Local Municipality was selected, amongst other reasons, due to the finding by the Auditor General South Africa (AGSA) that it lacked crucial information relating to performance. The IDP spans five years and is an appealing super-plan for any municipality. An evaluation of this plan’s effectiveness as a service delivery instrument is therefore important. Various legislation oblige local government to prepare and undertake IDP, which should be a collaborative planning process aimed at guiding municipalities to eradicate service delivery backlogs while encouraging socio-economic development. The process also seeks to preserve and conserve the environment and address spatial disparities for the development of, and delivering on, agreed priorities which are translated into projects with clearly defined outputs and targets over a five year planning cycle. In this study, the municipal IDP can be viewed as a five year service delivery commitment to the community by those elected and entrusted with ensuring that the IDP becomes a reality. It is integrated in such a way that it should be a reflection of government’s wider plans such as the district municipality’s plans and the relevant provincial and national government’s plans. This plan should be informed by the communities which municipalities serve and must be backed by the necessary funding. The IDP has become a focus of South Africa’s post-apartheid municipal planning and is also seen as a key instrument in an evolving framework of intergovernmental planning and coordination within the South African government, as mentioned by the Department of Housing during their DBSA Conference on Integrated Development Planning, (2008). The IDP is a phenomenal practice which was, and still is, aimed at addressing the consequences of planning done during apartheid, such as deliberate divided development as well as the marginalisation of so-called historically underprivileged communities. However, given the recent frequent and sometimes aggressive service delivery protests across South Africa, attention should now be focussed on tools used by government to ensure service delivery takes place. Existing information was explored during a literature review to contextualise service delivery while also discussing the elements of a credible IDP. The legislative framework for local government and its reforms budget was discussed and linked to the IDP. The credibility of the IDP was evaluated using the available IDP evaluation framework of the National Department of Cooperative Government and Traditional Affairs (COGTA). Using this framework, challenges to the credibility and implementation of the Randfontein IDP were revealed. The municipality is struggling to use IDP as a tool to facilitate integrated and coordinated delivery, as the IDP identifies a large number of projects to be implemented by other spheres of government without indicating the sources of funding for these or their linkages with other programmes. The credibility of the IDP was measured by the following three performance indicators: - financial viability; - good governance; and - institutional arrangements. Certain recommendations were made to assist in improving the IDP as a credible service delivery tool, upon which decisions can be made to address service delivery requirements within the Randfontein area.
AFRIKAANSE OPSOMMING: Die studie is onderneem om een van die mees betekenisvolle, nuew beplanningsbeleidstukke vir plaaslike regering te ondersoek. Hierdie beleidstuk het ten doel om rigtinggewend op te tree in toekomstige ontwikkeling binne munisipale gebiede. Die geloofwaardigheid van di Geïntegreerde Ontwikkelingsplan (GOP) as ‘n diensverskaffingsinstrument in die Randfontein Plaaslike Munisipaliteit is geselekteer, onder andere, weens die Suid-Afrikaanse Ouditeur-Generaal (SAOG) se bevinding dat hierdie raad se GOP mank gegaan het aan noodsaaklike inligting vir behoorlike prestasiemeting. Elke GOP-termyn strek oor vyf jaar en skyn ‘n aanneemlike superplan vir enige munisipaliteit te bied. Dit is dus belangrik om die effektiwiteit van hierdie beplanningsbeleid as ‘n diensleweringsinstrument te bepaal. ‘n Verskeidenheid wetgewing verplig plaasllike regerings om vir so ‘n vyfjaarplan voorbereidings te tref en geïntegreerde ontwikkelingsplanne in werking te stel. Die beplanningsproses moet ‘n samewerkende benadering bevorder en daarop ingestel wees om munisipaliteite só te lei dat diensleweringsagterstande uitgewis word, terwyl dit sosio-ekonomiese ontwikkeling bevorder. Die beleidsproses het ook ten doel om die natuurlike omgewing te beskerm en te bewaar en, in die toepassing daarvan, ruimtelike teenstrydighede en ongelykhede aan te spreek. Vooraf ooreengekome prioriteite moet eerbiedig word en beslag kry in projekte met duidelik omskrewe uitkomste en doelwitte vir die betrokkwe siklus. In hierdie studie word ‘n munisipale GOP beskou as ‘n ooreengekome verbintenis tot vyf jaar van dienslewering aan die gemeenskap deur diegene wat daartoe verkies is en aan wie dit derhalwe toevertrou word. Die verkose raad moet toesien dat die GOP verwesenlik word. Dit moet op so ‘n wyse geïntegreer word dat dit die regering se algemene ontwikkelingsplanne beliggaam en inpas by die beplanning van die betrokke distriksraad, provinsie en die nasionale regering. Hierdie plan moet geskied met die goedkeuring en medewerking van die gemeenskappe wat die munisipaliteite bedien en moet ook kan reken op die nodige befondsing vir die taak. Die GOP is ‘n fokuspunt van munisipale beplanning in post-apartheid Suid-Afrika en word beskou as die sleutelwerktuig in ‘n veranderende raamwerk van interregeringsbeplanning en koördinering binne die Suid-Afrikaanse regeringsfeer. Dit is tydens die DBSA-Konferensie oor Geïntegreerde Ontwikkelingsbeplanning in 2008, deur die Departement van Behuising aangedui. GOP is ‘n fenomenale beleidsplan wat gebruik word, en steeds daarop ingestel is, om die gevolge van beplanning gedurende die apartheidsera aan te spreek – soos doelbewuste verdeelde ontwikkeling, asook die marginalisasie van sogenaamde histories voorheen benadeelde gemeenskappe. Indien die gereelde, some gewelddadige, diensleweringsbetogings van onlangs tye in ag geneem word, is dit duidelik dat die regering nou sy aandag moet toespits op praktyke wat volgehoue dienslewering sal waarborg. Bestaande inligting is d.m.v. ‘n literatuurstudie ondersoek om dienslewering te kontekstualiseer en terselfdertyd die kenmerke van ‘n geloofwaardige GOP te bepaal. Die wetsraamwerk waarbinne plaaslike regering plaasvind en die beskikbare begroting vir hervorming het ook onder die loep gekom en is met die GOP in verband gebring. Die geloofwaardigheid van die GOP is aan die hand van die bestaande GOP-evaluasieraamwerk van die Nasionale Departement van Samewerkende Regering en Tradisionele Sake (COGTA) geëvalueer en bepaal. Die gebruik van hierdie raamwerk het die geloofwaardigheid en implementering van die Randfontein-GOP bevraagteken. Die munisipaliteit sukkel met die gebruik van die GOP identifiseer ‘n groot aantal projekte wat deur ander regeringsfere geïmplementeer moet word, sonder om die oorsprong van die finansiering te meld of die skakeling met ander programme. Die geloofwaardigheid van die GOP is gemeet aan die volgende drie prestasie-aanwysers: - finansiële lewensvatbaarheid; - goeie regeerkunde; en - institusionele ooreenkomste. Sekere aanbevelings is gemaak om bystand te verleen en die GOP sodanig te verbeter dat dit as ‘n geloofwaardige instrument aangewend kan word om ingeligte besluite betreffend diensleweringsvereistes in die Randfonteingebied te neem.

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Cornelius, Andre G. « The value of the middleman in the supply chain of South African tyre production ». Thesis, Rhodes University, 2008. http://hdl.handle.net/10962/d1003891.

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Only a few middlemen linking chemical intermediate product supply to world tyre productions have managed to survive new direct business models. In fact, the only region, where the practice of using a middleman in the supply chain of tyre production, for a certain primary manufacturer, is in South Africa. Tyre producers in other world regions, similar in market complexity to South Africa, have experienced the elimination of the middleman. Hence the question of this research, why is the middleman in the supply chain of tyre production in South Africa still a better option than that of direct business models? To begin with, the thesis stated that the middleman in the supply chain of South African tyre producers delivers better value than that of the direct business model. To prove/disprove this thesis, the principle that value is a trade-off between what you get for what you give was the basis of this research (Zeithaml, 1998). Further, a model was developed, from secondary literature, to conceptualise this trade-off to provide evidence to prove/disprove that the middleman provides greater value than value from the direct business model. From this point, the research approach was to collect data through interviews to find out the most important aspect of value created by the middleman. Data collected were analysed, using the structure of the model as a guide, to find evidence of the trade-off. This analysis provided evidence that the relationship between the middleman and the tyre producers in South Africa and between the middleman and primary product supplier is the value that the direct business model cannot replace.

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Blouw, Andrew Christopher. « The impact of delivery performance for a selected part of General Motors South Africa (GMSA) ». Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1015957.

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Today‘s customers expect zero defects with just-in-time (JIT) delivery from their suppliers, for the specified quantities, as a matter of standard practice. More importantly, customers expect companies to help them know what they need in terms of quantities and quality now, and for the future. No other change process adds long-term value as quickly as zero defects. Companies failing to embrace this quality culture face difficult challenges. To achieve this level of performance requires tremendous focus in an organisation and throughout its supply base. Business models around the world are changing dramatically from the "Source Local" to the "Source Anywhere and Build Anywhere" model (Cummins, 2008: 19). Companies have shifted away from a hierarchical, one-dimensional, supply chain entity to a fragmented network in favor of strategic partnerships with external entities. Many businesses facing such models are experiencing challenges and, if not managed correctly, can find themselves struggling to compete in this new landscape. Thus, when price concessions are so stringent, quality has to suffer. To reduce costs, suppliers are forced to seek less expensive ways to produce parts and components. Does this mean the use of different, less expensive materials? Does this mean less skilled labor? Does this mean production shortcuts? Or does this mean that suppliers just bite the bullet and pay the price? Once all the costs have been extracted from the supply chain, the only thing left to suffer is quality. The underlying objective of this research is to investigate the impact of delivery performance for a selected part at General Motors South Africa. In order to develop a research strategy to deal with, and solve, the main problem, the following research questions have been identified: a) What can be learned from literature about the impact of quality costs? b) Why is this specific part a suitable candidate for a cost investigation? c) What are the processes involved if a defect occurs? d) How can the cost be estimated? e) What effect does poor supplier quality have on productivity? This dissertation aims to investigate the problems and challenges General Motors South Africa are facing pertaining to the delivery performance of a selected part. The dissertation will also strive to highlight the impact of poor supplier quality on productivity and the related cost implications. Conclusions and recommendations will furthermore be outlined.

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Solomons, Neville. « A critical evaluation of the performance management system used by Nampak Research and Development ». Thesis, Nelson Mandela Metropolitan University, 2006. http://hdl.handle.net/10948/610.

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Introduction: Performance management is an important driver in most companies today. Companies regard this as the tool to ensure that the people working for them will deliver as per the agreed contract and objectives which were set mutually. This study will reveal the importance of a well managed performance management system and what benefits one will derive from it. Intent: The purpose of this research project is to conduct a critical analysis of the performance management system used by Nampak Research and Development. They have been using a system since 2001 to the present without any changes to the system. The study focused on key areas to ascertain the level of change in the above respect that needs to take place. The study addressed (a) the understanding of performance management, (b) the management attitude towards performance management, (c) staff development, (d) the mentoring system, and (e) the performance appraisal method used. Findings: the main findings were that: (a) loss of management skill due to retirement, (b) staff has a negative attitude towards the performance management system, (c) staff does not trust the system, (d) management is the only group that is positive about the system, (e) there are no staff development strategies and no staff development, (f) ineffective mentoring system, (g) no mentor and mentee relationship, and (h) the performance appraisal method raised concerns in terms of departments not being consistent with the rating scores. Conclusion: the researcher has recommended what needs to be put in place to help the system work. Due to the complexity of the system, the researcher then recommended that a specialist in the field of performance management be approached to resolve the situation.

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Fatsha, Litha M. « Leveraging leadership factors to drive culture change in the Department of Health, Eastern Cape : a case for improved service delivery ». Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/21379.

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Thesis (MBA)--Stellenbosch University, 2012.
Leadership has always been, and always will be, central to human affairs, whether from a political, societal, religious, business or any other view. Both the need for leadership in managerial jobs and the difficulty of providing effective leadership in these jobs has grown considerably more, to include even lower level managerial, technical and professional employees. An important objective of this research report was to investigate the Eastern Cape Department of Health’s (ECDoH’s) current business practices and culture, as perceived by its leadership and management. The aim was to understand and document reasons for perpetual underperformance and to suggest ways of transforming the organisation’s culture and practices into a high performing organisation on a sustainable basis. To achieve the above objectives, this research report uses the Beehive Model of Organisational Renewal, developed by Christo Nel of the Village Leadership Consulting, which looks at seven elements of workplace practices that are benchmarked against international best practices. These seven elements are strategy execution, change leadership, structure, business discipline, talent creation, rewards and recognition and stakeholder value. The Beehive Model of Operational Renewal assumes that it is possible for any organisation to achieve greatness, to be a high performing organisation based on the conditions that success is by choice and not by accident; it is a long and winding journey and requires full executive acceptance, commitment and resolve to achieving a high performance organisation (HPO) status. The reviewed literature shows that cultures within successful organisations have characteristics of adaptability, alignment with external factors and the organisation’s vision and mission, and are biased towards action. It also suggests that when people are listened to, respected, supported and appreciated, in exchange they tend to go the extra mile in executing their jobs, even lifting the performance of individuals previously written off as mediocre. Depending on the desired type of culture, people behaviours, organisational symbols and systems will have to be modified to suppport and entrench the values of that organisation. Establishing a culture in an organisation is primarily a leadership role and culture and leadership are viewed as two sides of the same coin which cannot be separated. Literature suggests that long-term organisational change in the public sector is complex and problematic, because of the many stakeholders and short-term orientation of many political stakeholders. Change is particularly difficult because it has to overcome a longstanding tradition, uncertaintly and doubt amongst many people, fear of job loss and inertia and much Stellenbosch University http://scholar.sun.ac.za iv resistance, both visible and subdued. Healthcare staff all over the world face the challenge of a rapid introduction of technology in the form of electronic patient records, computerbased decision support tools and hospital information networks which are changing the traditional ways of doing things. Managing organisational culture is viewed as an essential part of the health system reform in most countries, where evidence shows that it will be a complex, multi-level, and uncertain process, requiring strategies unfolding over a period of years. For any change to be successful, it requires leadership – in fact, it is argued that leaders drive change from the top, through people and with people. Successful change is about leadership getting involved in driving the change at grass roots level, being authentic, honest and transparent. Leaders must balance the natural resistance people have to change with the time and space people need to reflect and accept the change and the directives that the leaders use to put pressure on the employees. In healthcare, many techniques have been employed to bring about changes to quality healthcare delivery. These include total quality management (TQM), lean management, learning organisation, business process reengineering and some leaders have used external consultants to influence change. None of these techniques was found to be successful without good leadership and a culture that embraces these changes. Arguably, people are the only competitive advantage any organisation has. Given that people are the executors of strategy, it is imperative that they get involved in its development. The use of systemic ways of developing strategy and making sure of its implementation using the balanced score card and strategy maps, is recommended. Linking company values and culture to the strategy leads to far greater organisational success. In most organisations human resources (HR) practices are still in the traditional back office. In the new economy, HR practices need to be transformed to deliver a new proposition, which adds value to the bottom line of the business by satisfying all stakeholder requirements, aligning people to performance and increasing organisational capabilities for sustainable performance. In the last decade, New Public Sector Management (NPSM) has emerged as a major reform strategy applied in varying degrees in a growing number of public sector organisations. Its main focus is to improve service delivery and to give rise to new management practices in the public sector. It emanates from a continued dissatisfaction with the performance of traditional public sector leadership and bureaucracy, reinforced by claims that the private sector is more efficient. Three building blocks for NPSM are described to reform public sector and these are responsibility, accountability and performance. In transforming public Stellenbosch University http://scholar.sun.ac.za v sector organisations, managers have to explicitly introduce policies within each building block – these policies contain leverage to influence clarity of purpose, agreements, power over decision-making, individual and team performance, and customer accountability. There are strong arguments to encourage clinicians to change their mindset and be retrained to lead the healthcare reform around the world. Some of the arguments are that clinicians are in the frontline, making decisions that determine quality and efficiency of care, having the technical knowledge to make sound strategic choices about longer-term patterns of service delivery. Clinicians are typically intelligent, well-trained and caring people who expressly choose this career to cure and comfort. A growing body of research supports the assertion that effective clinical leadership lifts the performance of health care organisations, as evidenced in a study which found that hospitals with the greatest clinician participation in management scored about 50% higher on important drivers of performance than hospitals with low levels of clinical leadership did. In another study, it was found that in 11 cases of attempted improvement in services, organisations with stronger clinical leadership were more successful, while another found that Chief Executive Officers (CEO) in the highestperforming organisations engaged clinicians in dialogue and in joint problem-solving efforts. The research findings show that the ECDoH is entrenched in the old economy values, meaning that business practices that were examined using the Beehive Model are rated in the risk/poor class. All seven elements scored in this poor class, with changed leadership, structures and talent creation constituting the poorest performers. This implies that the organisation is led from the top, leaders use power over others, there is widespread compression and incompetency at all leadership levels. It is unlikely that a single political head in the form of the Member of Executive (MEC) or a change in the head of department (HoD) will bring about the required astronomical transformation of the ECDoH. Only when the collective begins to accept the current predicament, can a total buy-in and commitment to high performance status begin. Finally, it is recommended that the ECDoH leadership transform their mindsets and adopt the new economy values of leading the organisation. They need to leverage on their positions of power to co-create a new culture, learn and adopt new change leadership skills, and transform the organisation’s HR proposition inside out. The executives are urged to consider funding a three to five year project of organisational renewal, using the Beehive Model and its related tools, to bring about sustainable change in the ECDoH.

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Luthuli, Lungile Precious. « Medical records management practices in public and private hospitals in Umhlathuze area, South Africa ». Thesis, University of Zululand, 2017. http://hdl.handle.net/10530/1625.

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A dissertation submitted to the Faculty of Arts in fulfilment of the requirements for the Degree of Masters (Information Science) in the Department of Library and Information Studies at the University of Zululand, 2017
This study investigates the different medical records management regimes within public and private hospitals in the Umhlathuze Area, KwaZulu-Natal Province, South Africa. The study made a comparison and examined whether the current management practices support service delivery in the context of the Batho Pele principles. In doing this, the study reviewed extensive literature on records management standards and theories, legislative framework of medical records in order to establish the extent of the level of compliance to the set regulatory framework in the management of medical records in South Africa. It also assessed the depth of the integration of ICTs in the management of medical records in South Africa. The targeted study sample in both the public and private hospital was 193. Of these, only 180 responded and this represented a respondent‟s rate of 93.5%. The study was largely a quantitative research. The study adopted a survey research design and used multiple forms of data collection techniques such as structured questionnaires, observations and document review. Quantitative data collected was analysed to obtain some descriptive statistics while qualitative data was analysed using content analysis to derive particular themes pertinent to the study. The two sets of results were compared and contrasted to produce a single interpretation and then conclusions were drawn. The study findings established that the records management practices in both hospitals were not well entrenched thus undermining quality health service delivery. This was evidenced by lack of awareness and existence of the records management policies and procedures manual; lack of adherence records management standard; lack of security measures, with rampant cases of missing files, folios and torn folders; delays in access and use of records; lack of an elaborate electronic records management programme and low levels of skill and training opportunities in records management. The use of paper records is still dominant in the public hospital; while the electronic medical record system was in place in the private hospital with some degree of success even though implementation challenges continue to exist. The integration of ICTs in the management of medical records was more evident in the private hospital while the public hospital continues to be underfunded undermining the current capacity for effective medical records management. The role of accurate, reliable and trustworthy medical records in the ii | P a g e context of quality health service delivery in accordance with Batho Pele principle in both hospitals remains problematic. In order to enhance the role of medical records for quality service delivery, the study recommended that a regulatory framework for records management should be developed and implemented in both hospitals. It is also recommended that more technical and human resource capacity is required in the public hospital to help speed up the services to its user while the private hospitals need to entrench their evolving capabilities in medical records management. The study further recommends that training around records management should be provided to all staff that deal with medical records management in both hospitals.

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Davashe, Cikizwa. « An investigation into the impact of performance management and development system on service delivery in the Eastern Cape : a case of the three Buffalo City hospitals ». Thesis, University of Fort Hare, 2008. http://hdl.handle.net/10353/307.

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In the Eastern Cape Department of Health the performance management and development system progress reviews are performed in a summative manner. This happens when a supervisor leaves out all the other progress reviews and conducts a final progress assessment and monitoring at the end of the year. It is worse when the performance agreements are not even signed during the start of a financial year, neither does a newly qualified employee sign. As a result employees are not appraised because there are no progress reviews that are entered on the Persal system. Employees miss an opportunity to be sent for training at the same time they are rewarded late or not at all. It is obvious that the managers do not understand the aims and objectives of the PMDS policy. The research was an assessment of the effectiveness of the performance management and development system in inculcating professional behaviour in the nursing staff in the three Buffalo City hospitals, namely, East London Hospital Complex, Grey and Bisho hospital. The aspects of the policy investigated were the performance reviews, the competency framework and the performance incentive scheme. This research is qualitative in nature. Data was collected using unstructured interviews and open ended questions. The population of this study involved selected Performance Management Managers, Quality Assurance Manager, Area Managers, junior nurses and clerks working in the Buffalo City Hospitals. The respondents of the study were selected using the stratified random sampling technique. Descriptive methods were used to analyse data. Confidentiality was highly maintained and consent form even distributed from the start of the research. The three Buffalo City hospitals are practising a balanced scorecard as a performance measurement tool. It is in the form of workplans that are different for different levels of employees such as the performance workplans, standard framework workplan and individual workplans. ix The study discovered that there is poor compliance in performing the performance reviews. The attention is on the appraisal aspect more than the development aspect. Also, there is a delay in taking the employees for training as a result they end up not being trained. The employees are not rewarded according to their performance. The PMDS policy states that employees that get a score of three are entitled to get a one percent and those that are rated a four or a five qualify for a performance bonus. The study found that the PMDS policy is not implemented well. It is recommended that the performance management manager and the quality assurance manager need to apply a radical strategic transformation and change management to address the challenges.

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Links, Helga Lucinda. « An output based evaluation of delivery of land reform in South Africa over the period 1994 - 2010 ». Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17972.

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Thesis (MA)--Stellenbosch University, 2011.
ENGLISH ABSTRACT: Land reform as a topic has engendered universal debate. In certain parts of the world, land reform is seen as the redistribution of property or rights in property for the benefit of the landless, tenants and farm labourers but in others it has been a tool of oppression. Worldwide, land reform arose mainly because of inequalities of resources or in other to control resources. In South Africa, the need for land reform started as early as 1658, where blacks were not afforded equal opportunities as white people and therefore were forced off farm land and properties. Since, 1994 when South Africa’s first democratic Government came into power, one of its goals was to redress the injustices of the past and give back land to the previously disadvantaged people through various land reform programmes. The goal of this study is to evaluate the delivery land reform programmes of South Africa, namely: Land Restitution, Land Redistribution and Land Tenure Reform. The impact of land reform is not measured in this thesis. This research is however focussed on answering the following question: To what extent has land reform achieved its intended output? Land reform in South Africa could be viewed as an act of development, as it focuses on meeting the basic needs of the marginalised and underdeveloped people, which is in turn an objective of development. Marginalised and underdeveloped people as well as communities need land in order to ensure that their living conditions improve. Programme evaluation is used to evaluate land restitution, land redistribution and land tenure reform in order to determine the successes and failures of the land reform programme in South Africa. Land reform has mixed opinions on whether the programmes have been implemented effectively and efficiently. The process has received criticism, even though land has been restored and redistributed to claimants and beneficiaries, it has not been occurring at a fast enough pace.
AFRIKAANSE OPSOMMING: Grondhervorming is ’n onderwerp wat universeel bespreek word. In Suid-Afrika, word grondhervorming gesien as die herverdeling van eiendom of regte in eiendom vir die voordeel van die grondlose, huurders en plaaswerkers. Wêreldwyd, het grondhervorming ontstaan hoofsaaklik as gevolg van ongelykhede van hulpbronne. Die behoefte vir grondhervorming in Suid-Afrika het so vroeg as 1658 begin, waar swartes nie gelyke geleenthede gegun was soos blankes en was gedwing om hulle plaasgrond en eiendomme te verlaat. Sedert, 1994, toe Suid-Afrika se eerste demokratiese regering aan bewind gekom het, was een van sy doelwitte om die ongeregtighede van die verlede reg te stel en grond aan die voorheen benadeelde mense deur middel van verskeie grond hervormingsprogramme terug te gee. Die doel van hierdie studie is om die lewering van die grondhervorming programme van Suid-Afrika te evalueer, naamlik: Grond Restitusie, die Herverdeling van Grond en Grondbesit Hervorming. Die impak van grondhervorming word nie in hierdie tesis gemeet nie. Hierdie navorsing is egter gefokus om die volgende vraag te beantwoord: In watter mate het grondhervorming die beoogde uitsette bereik? Grondhervorming kan gesien word as 'n daad van ontwikkeling, aangesien dit fokus op die basiese behoeftes van die gemarginaliseerde en onderontwikkelde mense, wat op sy beurt 'n doelwit van ontwikkeling is. Gemarginaliseerde en onderontwikkelde mense sowel as gemeenskappe moet land besit om te verseker dat hul lewensomstandighede verbeter kan word. Program evaluering word gebruik om Grond Restitusie, die Herverdeling van Grond en Grondbesit Hervorming te evalueer ten einde die suksesse en mislukkings van die grondhervormingsprogram in Suid-Afrika te bepaal. Grondhervorming het gemengde menings oor die vraag of die programme doeltreffend en effektief geïmplementeer word. Die proses ontvang kritiek, alhoewel land herstel en versprei aan grondeisers en begunstigdes is, gebeur dit nie op ’n vinnig genoeg pas nie.

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Mathebeni-, Bokwe Pyrene. « Management of medical records for healthcare service delivery at the Victoria Public Hospital in the Eastern Cape Province :South Africa ». Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/6517.

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The study sought to investigate the management of medical records for healthcare service at the Victoria Public Hospital in the Eastern Cape Province. The objectives of the study were to describe the present records management practices in Victoria Hospital; find out the existing infrastructure for the management of patient medical records at the Victoria Hospital; determine the compliance of patient medical records management in Victoria Hospital with relevant national legislative and regulatory framework; find out the security of patient medical records at the Victoria Hospital. Quantitative and qualitative approaches were employed. The sample was drawn from the service providers and from the healthcare service users. Questionnaires, interviews and observation were used to collect data. The findings showed that Victoria Hospital uses manual records management system in the creation, maintenance and usage of records. In the findings, there were challenges related to misfiling and missing patient folders which sometimes lead to the creation of new patient folders. Also, the study discovered that the time spent in the retrieval of patient folders could negatively affect the timely delivery of healthcare services. The study recommended the adoption of electronic records management system as most public healthcare institutions in the country are rapidly shifting to electronic records management system. The use of electronic records management system is believed to be efficiently and effectively promoting easy accessibility, retrieval of patient medical records and allows easy communication amongst the healthcare service institutions and healthcare practitioners.

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Haarhoff, Kosie Jacobus. « Public private partnerships as an alternative service delivery option : a multiple case study of the healthcare sector ». Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/2246.

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Thesis (MPA (School of Public Management and Planning))--University of Stellenbosch, 2009.
This study examines the key success factors in the Public Private Partnerships (PPP) field in the Healthcare Sector in South Africa. It gives health departments insight into the factors which should be considered when using PPP procurement and when looking at possible PPP opportunities. The development of PPP’s around the world has urged governments to look at alternative service delivery methods because of increased pressures on government budgets. Public Private Partnerships presents governments with a means of generating private funds for health service delivery whilst government manages the relationship via a negotiated PPP agreement to monitor the quality of services rendered. Different PPP models are applied all over the world depending on the specific needs of countries. Different factors impact on the success of these partnerships and it is essential that government share knowledge and best practices. The study showed that in order for PPP’s to be successful the public institution must do its homework thoroughly and that the legal framework should be conducive for private sector involvement in service delivery. The study showed that the government of a country plays a pivotal role in the PPP process by giving the necessary political support to ensure the trust of foreign investors. The legislative framework is a critical factor in the advancement of PPP procurement and the allocation of risk as an important consideration when pursuing this type of procurement. The study examined three concluded PPP Health Sector agreements in South Africa and looked at lessons learnt, mistakes which were made and what should be avoided in the future. The three PPP’s in South Africa in this study were the first though there are other health sector PPP agreements concluded. The other PPP’s are still in the commencement stage and it is too early to make an assessment at this stage. However, the three case studies conducted give departments a clear picture of the process, the lessons learnt and the impediments in the PPP process. The uniqueness of the South African Health sector also prompted the Government to look at a model which will be best suited to the local market. Best practices from other countries provide useful information and lessons learnt from other countries are also important in a developing PPP environment.

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Mthembu, Bhekisisa Jacob. « The role of leadership in implementing service delivery initiatives : a case study of Buffalo City Municipality ». Thesis, Rhodes University, 2012. http://hdl.handle.net/10962/d1003902.

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In terms of the South African Government Structure, Local Government is entrusted with the service delivery mandate. Furthermore, Local Government, being the closest sphere of government to the people, is expected to enhance service delivery to the communities within its jurisdiction. Local Government has for the past four years, undergone numerous transformation processes, ranging from Local Authorities, to Transitional Local Councils and to Municipalities. Having mentioned that, Buffalo City Metropolitan Municipality, in particular, has recently acquired metropolitan status, which requires another transformation protocol. At the same time this automatically raises the bar on the service delivery expectations by the communities. In general, Local Government has been extensively supported by the National and Provincial Governments to deliver superior services to communities. This has happened through numerous pieces of legislations such as the Municipal Structures Act 117 of 1998, the Municipal Systems Act 32 of 2000, the Municipal Finance Management Act 56 of 2003 and the Constitution of the Republic of South Africa, act 108 of 1996. In 1997, the South African Government introduced a White Paper on the Transformation of the Public Service. This was to re-emphasis on the performance enhancing role of both the political and administrative leadership in the implementation of service delivery mandates. The need was identified that communities require an assurance that their needs are taken care of by the leadership of the municipalities. It is therefore the role of leadership to ensure effective implementation of service delivery initiatives and to promote a culture of performance among the administrative officials of the municipality. The aim of this study is to critically investigate the role of leadership: A case study of Buffalo City Metropolitan Municipality (BCMM), with the view that BCMM is considered one of the high capacity municipalities within the Eastern Cape Province. During the literature review, it became evident that different people and scholars, dating back in the early 90’s, view leadership in different forms. In sourcing the information for this research, structured interviews were conducted with five Directors, five Executive Mayoral Councillors and five Ward Councillors. The interviews were an extensive consultation process which resulted in over 30 hours of engagement with research participants, with an average of 2 hours per structured interview. A four week period was allocated and effectively utilised for this exercise. The research provides recommendations for further research on other related components of the subject such as the intended role as compared to the current role fulfilled by both administrative and political leadership, and suggested solutions to the current problems in Municipalities, in order to ensure their sustainability within Local Government. The research findings identified the need for the leadership to take the leading role in service delivery initiatives in order to address the service delivery challenges in local government. Political leadership need to enhance the public participation process to ensure the community is on board regarding the progress of their respective projects and planning processes.

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Minnie, Johan A. « Critical success factors for public-private partnerships in South Africa ». Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17869.

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Thesis (PhD)--Stellenbosch University, 2011
ENGLISH ABSTRACT: The Public-Private Partnership (PPP) is a popular instrument for public service delivery. It is important that public managers will be able to recognize when a PPP would be an appropriate service delivery option, and will be able to maximize a PPP‘s chances of success when it is the chosen service delivery instrument. The research question addressed in this dissertation is: ―What are the critical factors that can be replicated that separate successful PPPs from PPPs that do not deliver or that collapse? In this dissertation critical success factors for PPPs are identified through a step-by-step process in which different sources of success factors are analysed and where successively identified sets of success factors are compared and combined in a repetitive layered process of synthesis. A list of success factors is created and expanded through an iterative process of evaluation, removal of duplications, combination of related success factors and listing of unique success factors. Success factors are found in literature while describing the PPP concept and partnership mechanics and management. Success factors are identified in partnership literature, in public governance literature, in private sector collaboration literature, in entrepreneurial studies and in a collection of perspectives on success. These perspectives include those of stakeholders, of private operators, of the third sector as well as perspectives from disciplines and knowledge and practice frameworks such as project management, corporate governance, enterprise risk management and organisational design. Additional success factors are identified in a discussion on the evaluation of partnerships, where it is shown that success factors can be derived from evaluation based on characterization, from partnership definitions, from the perspective of programme evaluation, from measuring the performance of business improvement districts, from alternating focus partnership evaluation (sector by sector, theme-based, local-level) and from service delivery evaluation. The evaluation of partnership examples also provides insight into success factors. The final filtering and synthesis of evidence uses the results of questionnaires, from which success factors are derived, to conduct a final distillation and produce the final list of success factors identified. A total of 466 individual success factors are identified in this dissertation, these factors are grouped into 43 distinct categories. The two most critical success factors for PPPs are identified as firstly delivering a publicly needed service and secondly achieving the objectives of the partnership. The answer to the research question described above is that critically, two conditions must be met to make a PPP successful, and that is that the goals of the PPP must be achieved and that a public need must be satisfied. There are many additional success factors which can further define success and degrees of success, all of which are descriptions of desired conditions from the perspective of stakeholders. The exploratory and hypothesis-generating study culminates in a hypothesis that states that if public managers are faced with a choice of service delivery options, and the use of a PPP is one option, and if the manager applies the categories of recommended critical success factors identified in this dissertation, the manager will be able to determine whether a PPP would be an appropriate service delivery vehicle, and furthermore, if PPP is chosen as service delivery vehicle, the public manager would, through the application of the success factors identified in this dissertation, have a greater chance of successful implementation of the PPP through purposeful collaboration. The study contributes to the public management body of knowledge by covering new ground in terms of the evaluation and management of public-private partnerships.
AFRIKAANSE OPSOMMING: Publiek-Privaat Vennootskappe (PPVe) is 'n gewilde instrument vir die lewering van openbare dienste. Dit is belangrik dat openbare bestuurders sal weet wanneer 'n PPV 'n goeie opsie sal wees vir openbare dienslewering en hoe om 'n PPV se geleentheid vir sukses te verhoog as dit die gekose dienslewerings-instrument is. Die navorsings-vraag wat in hierdie proefskrif aangespreek word is: Wat is die kritieke sukses-faktore wat gerepliseer kan word wat suksesvolle PPVe onderskei van PPVe wat nie presteer nie of wat ineenstort? In hierdie proefskrif word kritieke suksesfaktore vir PPVe geïdentifiseer deur 'n stap-vir-stap proses waardeur verskillende bronne van suksesfaktore ge-analiseer word en agtereenvolgende stelle van suksesfaktore vergelyk en gekombineer word in 'n herhalende, gelaagde proses van sintese. 'n Lys van suksesfaktore word geskep en uitgebrei deur ‗n iteratiewe proses van evaluasie, die verwydering van herhalings, die kombinasie van verwante faktore en die lys van unieke faktore. Suksesfaktore word gevind in literatuur terwyl die PPV konsep en vennootskap meganismes en -bestuur beskryf word. Suksesfaktore word geïdentifiseer in vennootskap literatuur, in openbare bestuur literatuur, in privaatsektor samewerkingsliteratuur, in entrepeneur studies en in 'n versameling perspektiewe op sukses. Hierdie perspektiewe sluit in die van belanghoudendes, van private operateurs, van die derde sektor sowel as perspektiewe van dissiplines en kennis en praktyk raamwerke soos projekbestuur, korporatiewe bestuur, ondernemingsrisikobestuur en organisatoriese ontwerp. Bykomende suksesfaktore word geïdentifiseer in 'n bespreking oor die evaluasie van vennootskappe, waar dit aangedui word dat suksesfaktore afgelei kan word van karakter-gebaseerde evaluasie, van die prestasiemeting van besigheidsverbeteringsdistrikte ("Business Improvement Districts"), van alternatiewelik-fokusende vennootskap-evaluasie (sektor-vir-sektor, tema-gebasseerd, plaaslike vlak) en van dienslewerings-evaluasie. Die evaluering van vennootskap voorbeelde voorsien ook insig in suksesfaktore. Die finale filtrasie en sintese van bewyse gebruik vraelyste, waarvandaan suksesfaktore afgelei word, vir 'n finale distillasie en die saamstel van 'n finale lys van geïdentifiseerde suksesfaktore. In totaal word 466 indiwiduele suksesfaktore in hierdie proefskrif geïdentifiseer, wat in 43 aparte kategorieë gegroepeer word. Die twee mees kritieke suksesfaktore wat uitgewys word is om eerstens 'n benodigde publieke of openbare behoefte te bevredig of diens te lewer, en tweedens om die doelwitte van die vennootskap te bereik. Die antwoord op die navorsings-vraag wat hierbo beskryf word is dat daar krities aan twee voorwaardes voldoen moet word om 'n PPV susksevol te maak, en dit is dat die vennootskap se doelwitte moet bereik word en dat ‗n openbare behoefte bevredig moet word. Daar is verskeie bykomende suksesfaktore wat sukses en die mate van sukses verder kan definieer, waarvan almal beskrywings is van verlangde toestande uit die oogpunt van belanghebbendes. Die uitset van die verkennende en hipotese-vormende studie is 'n hipotese wat lei dat, indien openbare bestuurders met 'n keuse van dienslewerings opsies gekonfronteer word, en indien die gebruik van 'n PPV een van hierdie opsies is, en indien die bestuurder dan die kategorieë van voorgestelde suksesfaktore wat in hierdie proefskrif geïdentiseer is toepas, sal dit vir die bestuurder moontlik wees om te bepaal of 'n PPV 'n toepaslike diensleweringsvoertuig kan wees, en verder dat, indien 'n PPV die gekose diensleweringsvoertuig is, die openbare bestuurder deur die toepassing van die susksesfaktore wat in hierdie proefskrif geïdentifiseer is 'n groter kans sal hê vir suksesvolle implementering van die PPV deur doelgerigte samewerking.

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Ngamlana, Philbert Xola. « Improving public-private partnership deal flow for infrastructure delivery in South Africa : the role of National Treasury ». Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/984.

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Thesis (MDF (Development Finance))--University of Stellenbosch, 2009.
ENGLISH ABSTRACT: The traditional form of delivering infrastructure and services by government is fraught with problems. These include cost overruns, time overruns and neglect of maintenance resulting in dilapidated and aged infrastructure. Public-private partnerships (PPPs) are emerging as an alternative form of delivering infrastructure, not necessarily as a solution, but as a procurement option. PPPs have not been without problems either and one of them is deal flow. In this research deal flow is referred to as a rate at which PPP projects move in the pipeline from initiation to conclusion of the contract. Initiation means registration of the project by a sponsoring institution with the National Treasury of the Republic of South Africa and conclusion of the contract means financial close. Financial close is the last stage of the project when financial institutions are ready to disburse borrowed funds. It follows immediately after contractual close, i.e. the stage when parties to the agreement (government department and private sector) signed the contract. The main objective of the research was to identify factors that lead to a slow deal flow. As discussed in the research this movement takes place at a rate of two deals per annum in South Africa presently. This is not good if compared with countries such as the United Kingdom which closes deals at a pace of around 50 per annum. However it is recognised that South Africa is a developing country and is not at the same level of development as other European countries. This comparison is therefore done for benchmarking purposes. The other objective of the research was to find out where the occurrences of the blockages are in the project life cycle with the aim of removing or mitigating their impact. Finding answers to some of these questions will not only help the National Treasury but the whole country in delivering infrastructure. The motivation for this is that infrastructure development contributes to economic development, economic growth and poverty reduction and the creation of a better South Africa for us all. The main findings of the research are that a great amount of time is spent during the inception phase, that is from registration of the project to Treasury Approval 1 for the feasibility study. Contrary to literature which suggests that more time is always spent in negotiations, that does not seem to be a problem in South Africa. Therefore an aggressive push at inception phase is necessary. Lack of clear government objectives and commitment is a problem. Poorly defined sector policies and poor risk management are problems too. There is a lack of mechanisms to attract long-term finance at affordable rates. This research has proved that other phases in the cycle, i.e. Treasury Approvals 2A to Treasury Approval 3, are not a problem. In other words, the phase of inviting, evaluating, appointing and negotiating with bidders is not a problem and therefore a slow deal flow problem can be solved if initiatives are taken right from conceptualisation to feasibility.
AFRIKAANSE OPSOMMING: Die tradisionele manier waarop die regering infrastruktuur voorsien is deurspek van probleme. Dit sluit in oorspandering, oorskryding van spertye en gebrek aan onderhoud wat lei tot bouvallige en verouderde infrastruktuur. Publieke-private vennootskappe (public-private partnerships (PPPs)) kom na vore as 'n alternatiewe manier om infrastruktuur te skep, nie noodwendig as 'n oplossing nie, maar as 'n opsie vir verkryging. PPPs is ook nie sonder probleme nie en een van die probleme wat in hierdie navorsingstudie aangespreek word is die vloei van transaksies. In hierdie navorsing dui die vloei van transaksies (deal flow) op die tempo waarteen PPP projekte in die pyplyn beweeg vanaf die aanvang tot die sluiting van die kontrak. Aanvang beteken registrasie van die projek deur 'n borg institusie by die Nasionale Tesourie van die Republiek van Suid-Afrika en kontraksluiting beteken finansiële sluiting. Finansiële sluiting is die laaste stadium van die projek wanneer finansiële instellings gereed is om geleende geld uit te betaal. Dit volg direk op kontraksluiting, i.e. die stadium wanneer die partye tot die ooreenkoms (regeringsdepartement en privaatsektor) die kontrak onderteken het. Die stadige tempo waarteen transaksies vloei is die onderwerp van hierdie navorsing. Die hoof-doelwit van die navorsing was om faktore te identifiseer wat lei tot 'n stadige vloei van transaksies. Soos in die navorsing bespreek, vind hierdie beweging tans plaas teen 'n tempo van twee transaksies per jaar. Dit is nie goed nie, vergeleke met lande soos die Verenigde Koninkryk waar transaksies gesluit word teen 'n tempo van 50 per jaar. Daar word egter erken dat Suid-Afrika 'n ontwikkelende land is en nie op dieselfde vlak van ontwikkeling is as die ander Europese lande nie. Hierdie vergelyking word dus bloot gedoen met die doel op die vestiging van 'n maatstaf vir toekomstige verwysing. Die ander doelwit was om uit te vind waar die blokkasies in die projek se lewensiklus is met die oog daarop om dit te verwyder of die impak daarvan te verminder. Antwoorde op sommige van hierdie vrae sal nie alleen die Nasionale Tesourie help nie, maar die hele land help om infrastruktuur te skep. Die motivering hiervoor is dat die ontwikkeling van infrastruktuur bydra tot ekonomiese ontwikkeling, ekonomiese groei en die verlaging van armoede en die skep van 'n beter Suid-Afrika vir ons almal. Die hoofbevindings van hierdie navorsing is dat daar 'n groot hoeveelheid tyd spandeer word gedurende die aanvangsfase, naamlik vanaf registrasie van die projek tot by Tesourie Goedkeuring 1 vir die lewensvatbaarheidstudie. In teenstelling met die literatuur wat beweer dat meer tyd altyd spandeer word aan onderhandelings, is dit nie die probleem in Suid-Afrika nie. 'n Aggressiewe dryfkrag met die aanvangsfase is dus nodig. 'n Gebrek aan duidelike regeringsdoelwitte en -toewyding is ook 'n probleem. Swak gedefinieerde sektorbeleide en swak risikobestuur is verdere probleme. Daar is 'n gebrek aan meganismes om langtermyn-finansiering teen bekostigbare tariewe te lok. Hierdie navorsing het getoon dat ander fases in die siklus, naamlik Tesourie Goedkeuring 2A tot Tesourie Goedkeuring 3, nie problematies is nie. Met ander woorde, die fase van nooi, evalueer, aanstel en onderhandel met aanbieders is nie 'n probleem nie en die stadige transaksievloei-probleem kan dus opgelos word as inisiatief geneem word reg aan die begin van konsepsualisering tot en met die fase van lewensvatbaarheid.

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Kooverjee, Mukesh Manilal. « A perspective on healthcare delivery systems with the emphasis on South African healthcare and the need for reform ». Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52687.

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Thesis (MBA)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: The need for efficient and equitable health provision remains a challenge for all countries and economies of the world. Defining health, healthcare and health provision are contentious issues, and public debate rages on as governments throughout the world attempt to quell public demands and expectations. Healthcare scenarios differ vastly from country to country, each attempting to accommodate its own needs, given the limitations placed on the systems in terms of human and financial resources. These differences are large as will be seen when countries with developed market economies are compared to those in the less fortunate Third World. The financing of healthcare systems is a complex and challenging task. Affordability of healthcare is an issue for all nations of the world. Most countries enjoy a mix of private and public funding to ensure that some degree of good health is attained by the nation as a whole. South Africa has a unique health system in that it has two distinct and separate health systems. This is not by chance. South Africa is a country that boasts enormous diversity but huge inequalities in terms of race, culture, class and income. Systems had therefore developed along very defined lines where the privileged have had access to expensive, modern and private healthcare while the poor and indigent have had to use a poorly structured public service. The purpose of this literature review is to research and to define those issues and concepts which require clearer perspective. It will also look at healthcare.
AFRIKAANSE OPSOMMING: Die noodsaaklikheid vir effektiewe, billike en regverdige gesondheidsvoorsiening bly 'n uitdaging vir alle ekonomieë van die wêreld. Om gesondheid, gesondheidsorg- en gesondheidsvoorsiening te definieër, is 'n kontensieuse aangeleentheid en die openbare debat duur voort, soos regerings in die wêreld poog om te voldoen aan oorweldigende openbare eise en verwagtinge in hierdie verband. Gesondheidsorg-opsies verskil drasties van land tot land, wat elk poog om sy eie behoeftes te akkommodeer, gegewe die beperkings wat die sisteem belas in terme van menslike en finansiële hulpbronne. Hierdie verskille is beduidend, soos wat gesien kan word wanneer lande met ontwikkelde mark-ekonomieë vergelyk word met die lande in die minder bevoorregte derde-wêreld. Die finansiering van gesondheidsorg-sisteme is 'n komplekse en uitdagende taak. Die bekostigbaarheid van gesondheidsorg is 'n aangeleentheid wat al die lande van die wêreld raak. Die meeste lande van die wêreld het 'n gemengde gesondheidsorg-sisteem wat bestaan uit gedeeltelik privaat en gedeeltelik openbare fondse, sodat toegesien word dat 'n mate van goeie gesondheid bereik word deur die land as geheel. Suid-Afrika het 'n unieke gesondheidsorg-sisteem deurdat twee besondere en aparte gesondheidsisteme bestaan, wat beslis nie toevallig is nie. Suid-Afrika is 'n land wat spog met enorme verskeidenheid, maar beduidende ongelykhede in terme van ras, kultuur, klas en inkomste. Gesondheidsorg-sisteme het dus ontwikkel langs baie beslisde lyne waar die bevoorregtes toegang gehad het tot duur, moderne en privaat vesekerings-gebaseerde gesondheidsorg, terwyl die arm en armlastiges gebruik moes maak van 'n swakker gestruktureerde openbare diens. Die doel van hierde nagevorsde oorsig is om navorsing te doen om sisteme uit 'n globale perspektief te identifiseer en daardie beginsels toe te pas, wat voordelig kan wees in 'n plaaslike konteks. Daar word aanvaar dat die Suid-Afrikaanse gesondheidsorg-sisteem baie het om te leer van ervarings in beide die ontwikkelde en ontwikkelende lande. 'n Besondere begrip hiervoor, is die basis waarop 'n suksesvolle gesondheidsorg-sisteem in hierdie land gevestig kan word. Daar word gehoop dat deur die besondere perspektief te hê, sekere werkbare oplossings gevind en bereik kan word.

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Bruwer, Juan-Pierre. « Sustainability of South African FMCG SMME retail businesses in the Cape Peninsula ». Thesis, Cape Peninsula University of Technology, 2010. http://hdl.handle.net/20.500.11838/1724.

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Dissertation submitted in fulfilment of the requirements for the MTech: Internal Auditing In the Faculty of Business at the CAPE PENINSULA UNIVERSITY OF TECHNOLOGY, 2010
The concept of Small Medium and Micro Enterprises (SMMEs) was created and implemented by the South African Government in an attempt to improve the economy of South Africa, reducing the unemployment rate and eliminating poverty. As a basic objective, SMMEs strive toward sustainability, however in recent years sustainability is at an all time low as substantial a number of these businesses fail to become viable entities. Popular literature show that Fast Moving Consumer Goods (FMCG) retail SMMEs make ineffective use of their accounting resources, resulting in them making critical business decisions without understanding and interpreting their financial performance or financial positions. These decisions have a ‘toxic’ affect on their business sustainability and as a result, it is perceived that these SMMEs make inefficient use of financial performance measures. The key objective of this research is to establish what financial performance measures sourced from accounting resources are regarded as being critical for the sustainability of FMCG retail SMMEs during the current dispensation of an economic depression in South Africa. To achieve the above dispensation, applied research will be used using ‘action research’ as the primary research paradigm supported by questionnaires for the purpose of data analysis, results of which were analysed using descriptive and inferential statistics. Recommendations culminate from the research to mitigate the research problem.

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Ngumbela, Nositembele Anahopia. « An assessment of the impact of labour unions on school governance processes and service delivery :a case-study of the King William's Town district ». Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/d1007114.

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The demise of apartheid and the ushering in of the New Dispensation in 1994 necessitated the dismantling of the old structures of government which divided the people along racial lines and building a united South Africa based on the principles of the new Constitution.Chapter 10 of the Constitution No. 108 of the Republic of South Africa gives guidelines and principles on how Public Administration should be governed. Section 195 provides for the basic values and principles which govern public administration. The Eastern Cape Department of Education is faced with a problem where the basic values and principles which govern public administration in schools had either not been observed or are completely compromised despite the involvement of labour unions. This is evident in the final results of matrics year after year which became a social concern and the national question. The state of affairs is not improving despite the involvement of labour unions and this prompted the National government to intervene through Section 100. This study will try to explore and mitigate this undesirable state of affairs. The involvement of labour unions is a critical question as to whether their involvement enhances proper governance and policy intentions in schools which will enhance service delivery and increase performance and output results. The researcher followed a multi-method approach to benefit from the diversity of opinions and understand the problem better.

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Ntliziywana, Phindile. « The Transformation of local government service delivery in South Africa : The failures and limits of legislating new public management ». University of the Western Cape, 2017. http://hdl.handle.net/11394/5835.

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Doctor Legum - LLD
Apartheid local government failed to deliver services to the people of South Africa. Instead, it created huge spatial/settlement distortions, economic disparities, skewed urban economic logic, and massive service and infrastructure backlog. This was not the case in apartheid white local government owing to the fact that it was built, partially, on the Weberian model of bureaucracy. With the end of apartheid and the re-incorporation of previously excluded communities into the mainstream of the civil service, there was an urgent need for rapid delivery of services in order to rectify the ravages of apartheid. However, the usefulness of the Weberian model in efficiently delivering services was open to question. Its continued insistence on qualifications and practical experience would have perpetuated the exclusion of the African majority who had been denied participation in the political and economic life. The Weberian bureaucracy, therefore, stood in the way of the new democratic government's intention to transform and deracialise the public service. As a result, the New Public Management (the NPM) was introduced as a policy in both the upper spheres and local government with the aim of ensuring rapid service delivery and deracialising public administration.

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Mtwazi, Thembakazi. « An investigation of community conflict over basic service delivery in New Brighton township, Nelson Mandela Bay Municipality ». Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1018926.

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South Africa has been experiencing service delivery protests especially in the African communities. These protests are a manifestation of conflict and dissatisfaction of communities in the ruling party in government. In order to reduce conflict, it is critical that the ruling party in government addresses the basic needs of these communities as the people start to lose confidence in the government. The study seeks to investigate whether service delivery protests could be prevented through improved provision of basic services in the communities, focusing in the New Brighton Township community, in Nelson Mandela Bay Municipality as the area of study. The provision of basic services is important for the livelihood of any community. The study analyses the extent to which poor service delivery can lead to community conflicts or revolt against the ruling party in government. Some areas of New Brighton Township community are experiencing a backlog of basic service delivery. Members of this targeted community fall within the previously disadvantaged category and expected the ruling party in government to meet their basic service needs. Chapter one provides an introduction which gives a brief overview of the study, problem statement, aims, research objectives and questions, preliminary literature review and research methodology to be employed by the study. Chapter two provide a literature review of community conflicts in relation to basic service delivery needs and peoples’ expectations. Chapter three provide the legislative framework for the developmental local government and the role of section/chapter nine (9) institutions especially the Public Protector’s role in relation to conflict. Chapter three will also provide reasons for the establishment of Local Municipalities. Chapter four provides proposals for the approaches and strategies to eliminate conflicts and policy implications. The chapter also provide an analysis of the participants’ responsesfrom the questionnaires. Chapter five will be a summary with concluding remarks and recommendations, as proposals with mitigating measures arising from the research.

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Terblanche, Venessa Hayley. « The determinants of service delivery success in local government : the case of Nelson Mandela Bay Municipality ». Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/20774.

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Section 153 of the Constitution of South Africa (RSA, 1996) states that “a municipality must structure and manage its administration, budgeting and planning process to give priority to the needs of the community and to promote the social and economic development of the community”. Despite this mandate placed on local government, De Wet and Moseki (2015, p. 61) write that insurgent South Africans engage in violent protests against continued “municipal ineffectiveness in service delivery, poor responsiveness to citizens’ grievances, and a conspicuous consumption entailed by a culture of self-enrichment on the part of councillors and staff”. The Department of Corporate Governance and Traditional Affairs (COGTA ) (2014) identify huge service delivery backlogs, poor communication and accountability relationships with communities, corruption and fraud, poor financial management and insufficient municipal capacity as a result of lack of scarce skills as some of the priority areas impacting hardest on the municipality’s ability to function as a well-performing municipality. Mpofu and Hlatywayo (2015) report that poor performance by workers in local government has been established as one of the major issues affecting the efficient provision of municipal services by municipalities. It thus follows that the performance and conduct of municipal employees need to be improved in order to improve the delivery of basic services to the communities they are to serve. Hanyane and Naidoo (2015) hold the view that without proper service delivery, the achievement of good governance and the effective use of public resources will remain elusive. The primary objective of this study was to contribute to improving the levels of service delivery at a selected municipality by identifying which factors the employees of the municipality consider most effective in improving their levels of service delivery within the organisation. A questionnaire was structured and used to conduct a survey with 65 middle-level managers, senior-level supervisors, middle-level supervisors and operational staff.The study concluded that talent management and retention strategies were the only independent variable that proved to have a significant positive relationship with service delivery within the selected municipality.

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Maritz, S. I. « Evaluating the contribution made by works order close-out meetings at Nampak Flexible Ndabeni ». Thesis, Stellenbosch : Stellenbosch University, 2008. http://hdl.handle.net/10019.1/5749.

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Thesis (MBA (Business Management))--Stellenbosch University, 2008.
ENGLISH ABSTRACT: The aim of this paper was to prove the contribution of the Works Order Close-Out Meeting process at Nampak Flexible Ndabeni, through the development of a Close-Out Meeting contribution evaluation model. Although the value of the Close-Out Meeting process is intuitively understood, a formal measurement would underscore the importance of the process. Using a funnel-based analysis, a total of 63 Close-Out Meeting findings was identified for formal benefit review and were categorised into five finding groups. For each of these five groups a contribution measurement methodology was developed. The methodology was rooted in sound management and ERP theory and then applied to the findings in each group. The following key groups were identified and discussed: Incorrect standards. The importance of correct standards was shown, and the potential misstatement due to incorrect standards was quantified. The analysis showed that effective, ongoing variance review can identify errors in standards and that changes can be initiated and authorised in a short timeframe. ERP process review. Findings that specifically addressed lack of proper process were reviewed and real benefit was calculated for three categories, namely information misstatement, risk mitigation and productivity gains. Formulas were developed and applied for the benefit calculation. The analysis showed it is dangerous to assume that processes are cast in stone or fundamentally sound, and that the Close-Out review process not only identifies deficiency of these processes, but initiates corrective action. Shop floor process review. The investigation into findings that addressed process conformance showed that in most cases the process breakdowns related to the accuracy of information captured into the ERP. The impact of poor information, process non-conformance and corrective action was clearly shown. Actions to improve performance. Targeted actions to improve production performance were subdivided into actions that improved productivity and actions that reduced the risk of recurrence of a negative event. Benefits were calculated using established methods, and in both cases the benefit was substantial. Business decision confirmation. The Close-Out Meeting sometimes forced analysis that did not lead to action but to a better understanding of the business reality. What was shown is that the ability to identify, list and analyse findings of this nature added value. By expanding the benefit analysis beyond a simplistic implementation of corrective action, the scope of benefits was increased. The study achieved several objectives. The analysis showed that corrective actions taken by management have a scientific base and that the implementation of corrective actions delivered real business value. This allowed the business to place the Close-Out Meetings in the correct context, as the business could conclude that Close-Out Meetings were fundamental to its continued success. From a theoretical point of view the body of knowledge around Close-Out Meetings was expanded, while the results also supported the Nampak ERP value case. Close-Out Meetings at Nampak Flexible delivered clear, measurable benefits when discussion points were converted to actions that were acted upon by the business. The value was of such a nature to confirm the importance of Close-Out Meetings as a component of good ERP-manufacturing practice.
AFRIKAANSE OPSOMMING: Die doel van hierdie werkstuk was om die bydrae van die "Works Order Close-Out Meeting" proses by Nampak Flexible Ndabeni te bewys met behulp van 'n "Close-Out Meeting" evaluasiemodel. Alhoewel die waarde van die "Close-Out Meeting"-proses intuitief aanvaar word, aksentueer die ontwikkeling van 'n formele maatstaf die belangrikheid van die proses. 'n Evaluasieproses het 'n totaa1 van 63 bevindinge opgelewer vir analise. Die bevindinge is ingedeel in vyf groeperings en vir elke groepering is 'n ste1 maatstawwe ontwikkel ten einde die bydrae van die bevindinge te meet. Hierdie maatstawwe was gebaseer op bestaande, aanvaarde ERP- en bestuursteorie. Die volgende vyf groepe was geidentifiseer en bespreek. Foutiewe standaarde. Die belangrikheid van akkurate standaarde in die stelsel is bewys, en die skaal van informasiefoute as gevolg van verkeerde standaarde is gekwantifiseer. Daar is bewys dat effektiewe, voortdurende variasie-analise foute kan identifiseer en dat die nodige korrektiewe aksie vinnig implementeerbaar is. ERP-proses. Bevindinge wat voortspruit uit swak prosesse is geidentifiseer en die waarde van die korrektiewe aksie is op drie vlakke geanaliseer, naamlik informasiefoute, risikobeheer en produktiwiteitsverbetering. Formules is ontwikkel en toegepas om die waarde van die korrektiewe aksie te bepaal. Daar is bewys dat dit gevaarlik is om aan te neem dat besigheidsprosesse fundamenteel korrek is, en dat die "Close-Out Review"-proses nie net foutiewe prosesse uitgewys het nie, maar ook die nodige korrektiewe aksie gedryf het. Fabrieksvloerproses. Die ondersoek na bevindinge wat prosesafwykings uitgewys het, het aangedui dat afwykings meestal voorgekom het as gevolg van foutiewe informasie in die ERP-stelsel. Die impak van foutiewe informasie, prosesafwykings en inisiatiewe om die akkuraatheid van informasie te verbeter is duidelik gewys. Produksieverbetering. Bevindinge wat gelei het tot inisiatiewe om produksie te verbeter is verdeel tussen produktiwiteitsverbetering en risikobeheer. Die waarde van die inisiatiewe is bereken met die gebruik van ontwikkelde metodes en in beide gevalle was die resultate baie positief. Ondersteuning by besluitneming. Die "Close-Out Meeting"-proses het somtyds gely tot analise wat nie aanieiding gegee het tot korrektiewe aksie nie, maar wel daartoe gelei het dat bestuur se begrip van besigheidsrealiteit verbeter het. Daar is bewys dat 'n proses wat besigheidsinformasie aan bestuur kan weergee ter ondersteuning van bestuursbesluite, waardevol is. Die mate van voordeel wat uit die proses stem is vergroot deur die waarde-analise uit te brei sodat dit meer is as die blote analise van korrektiewe aksie. Die berekende voordeel uit die "Close-Out Meeting"-proses is groter wanneer die hestek van die voordeel vergroot word om meer as net die direkte waarde van korrektiewe aksie in te sluit. Die studie het voldoen aan verskeie doelwitte. Daar is bewys dat bestuursaksie 'n wetenskaplike basis het en die uitvoer van hierdie aksies besigheidswaarde toevoeg. As gevolg hiervan kon die besigheid "Close-Out Meetings" in die regte konteks plaas en tot die slotsom kom dat hierdie proses 'n fundamentele drywer van besigheidsukses is. Ten slotte is die teorie oor "Close-Out Meetings" uitgebrei en die resultate het ook die waarde onderskryf wat Nampak uit sy ERP-implementasie gekry het. "Close-Out Meetings" by Nampak Flexible het duidelike meetbare voordele opgelewer wanneer die probleme wat geidentifiseer is gelei het tot korrektiewe aksie. Die waarde was van so 'n aard dat die belangrikheid van "Close-Out Meetings" as 'n komponent van goeie vervaardigingsbestuur in 'n ERP-konteks duidelik bewys is.

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Mtyalela, Kanyisa Highly. « An evaluation of the delivery of the Eskom Customer Safety Education Programme in the Queenstown Customer Services Area ». Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1013569.

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The aim of this research is to evaluate the Eskom customer safety education programme in the Queenstown Customer Services Area. The research focuses on the implementation of the programme with the aim of assessing whether there is need for optimisation in the way that the customer education and training is delivered. The paper consists of three sections. Section one is directed to Eskom and is made up of (i) a review of the literature that is relevant to the Eskom safety education programme, (ii) the findings made from the study and (iii) recommendations from the author. Section two is a review of the key concepts which were identified for this paper and these are: (i) education and training, (ii) consumer education, (iii) citizenship education, (iv) training programme development, and (v) training programme evaluation. Section three provides detail on and justifies the research methodology that was followed for this paper. The author adopted the deductive approach and collected data from literature sources and Eskom documents as well as face-to-face interviews with the Eskom trainers and customers. Qualitative data was collected from the interviews and is presented in section one of the report in the form of (i) narratives, (ii) graphs and (iii) tables. The research has identified some shortcomings in the delivery of the training and recommendations have been made on how these shortcomings can be addressed. Trainer skills, training evaluation and training tools are amongst the issues that require attention in the Queenstown Customer Services Area. The results revealed that 67 percent of the trainers have not received training related to conducting customer forums. Inconsistencies with regard to the evaluation of the training interventions were also identified and there were differences in terms of the training tools that are utilised at the forums. The recommendations made by the author are based on the literature that was reviewed as part of this study and are aimed at addressing the delivery of the training. The respondents all displayed an understanding of the objectives of the Eskom safety education programme and made recommendations in terms of how Eskom can reduce the tampering of Eskom equipment. The recommendations made included the involvement of the community as well as unannounced door-to-door audits aimed at identifying damaged and tampered Eskom equipment. These recommendations are in line with the guiding principles of safety education presented in McWhirter (2008: 32) which include the involvement of young people in real decisions to help them stay safe, as well as the use of active approaches in addressing safety issues. A review of the electrical contact incidents which were reported to Eskom in 2011/12 revealed that in 61,5 percent of the cases that occurred in the Eastern Cape, Eskom had conducted electricity safety education before the incidents occurred. The recommendations in terms of the training delivery should be implemented to improve the delivery of the training. The author however recommends further research on how Eskom can reduce the number of electrical contact incidents that occur, as it has been proven through previous studies that safety education “has an impact on knowledge, behaviour, risk and skills and no papers have provided evidence of the impact of safety education on injury rates” (Mulvaney, Watson and Errington, 2012: 27).

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Baboojee, Beerson. « Improving service delivery through changing from cash to accrual accounting : lessons for South Africa based on a cross-national study ». Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/21197.

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Thesis (MDF)--Stellenbosch University, 2011.
ENGLISH ABSTRACT: The study undertakes an extensive literature review and analysis of the South African Government’s venture towards adopting accrual accounting in the national and provincial spheres of government. The venture is benchmarked against similar ventures of New Zealand, Australia and the United Kingdom. The experiences of other countries are used only to the extent needed to shed further light on certain issues and do not constitute a meaningful portion of the study. The study examined whether the accruals basis of accounting will increase the value of the system of accounting in the broader strategy to improve service delivery in the national and provincial spheres of government in South Africa. Two subsidiary issues are also examined: whether the departments are ready and able to cope with a change to accrual accounting in the foreseeable future; and the risks inherent in the change The main observations of the study are that the Government of South Africa (GoSA) faces a serious service delivery crisis. The government has identified that a broad package of reforms, including an improved system of accounting, is needed to address the service delivery dilemma. The change from the current modified cash to the accruals basis of accounting in the national and provincial spheres of government forms part of this solution. The change to accrual accounting is aimed at producing additional and more sophisticated information that will be used to improve decision making and ultimately the quality and cost of government services. This move is consistent with the requirements of the PFMA, which requires the government’s accounting system to operate within the GRAP framework, an accrual accounting format. The paper finds that although accrual accounting is a superior model in theory, in practice there is an increasing sense of disillusionment with the outcomes of accrual accounting, hence an accompanying decline in the interest shown by governments across the world in changing to this format. In all three countries studied there is evidence that accrual accounting reform has underperformed relative to the original expectations. Causes of this scenario are linked to the adoption of a model of accrual accounting that is not properly configured for the nuances of the public sector, poor implementation and in some cases the unrealistic expectation of seeing results too soon after implementation. These countries have had to take additional measures to obtain value, some of which nevertheless remain elusive. All three countries nevertheless cited improved asset management as the prime benefit of the accrual accounting system. It is noted that, when the information produced through the system of accrual accounting is used effectively, it ought to result in a more effective, efficient and transparent use of resources – a precondition for improving service delivery. The paradox is that accrual accounting is used in the South African municipalities and public entities, yet, the majority of these institutions have dismal service delivery records. This illustrates that accrual accounting in and of itself will not make a significant impact on the quality of service delivery and that there is a need for an intensive programme of control, governance and skills improvement alongside the accrual accounting reform. In the final analysis the study finds that there is a paucity of evidence showing the causality between the adoption of accrual accounting and improvements in service delivery; in the main because accrual accounting was introduced within a broader set of reforms and it has not been possible to isolate its impact. It is also observed that the national and provincial departments are underprepared for accrual accounting and that there are significant risks to implementing the change in the foreseeable future. Given this scenario, the hypothesis that the accruals basis of accounting is a superior model for addressing the service delivery challenges in the GoSA cannot be confirmed.
AFRIKAANSE OPSOMMING: Die studie onderneem 'n omvattende literatuurstudie en analise van die Suid-Afrikaanse Regering se onderneming tot die goedkeuring van Toevalling rekeningkunde in die nasionale en provinsiale sfere van die regering. Die onderneming is teen soortgelyke ondernemings van Nieu-Seeland, Australië en die Verenigde Koninkryk vergelyk. Die ervarings van ander lande word slegs gebruik in die mate wat nodig is om meer lig te werp op sekere kwessies en maak nie 'n betekenisvolle gedeelte van die studie uit nie. Hierdie studie ondersoek of die toevalling rekeningkundige grondslag die waarde van die rekeningkundige stelsel van toename in die breër strategie om dienslewering in die nasionale en provinsiale sfere van die regering in Suid-Afrika sal verbeter. Twee addisionele kwessies word ook ondersoek om te bepaal of departemente binne die afsienbare toekoms gereed en in staat sal wees om aan te gaan met 'n verandering aan die Toevalling rekeningkunde asook die risiko's wat inherent in die verandering is sal kan hanteer. Die belangrikste waarnemings van die studie is dat die Regering van Suid-Afrika 'n ernstige dienslewering krisis in die gesig staar. Die regering het vasgestel dat 'n breë pakket van die hervorming, insluitend 'n verbeterde stelsel van rekeningkunde, nodig is om die dienslewering dilemma aan te spreek. Die verandering van die huidige rekeningkundige stelsel na die toevalling basis van rekeningkunde in die nasionale en provinsiale sfere van die regering vorm deel van hierdie oplossing. Die verandering aan die toevalling rekeningkundige is gemik op die vervaardiging van addisionele en meer komplekse inligting wat gebruik sal word om besluitneming en uiteindelik die kwaliteit en koste van die regering se dienste te verbeter. Hierdie stap is in ooreenstemming met die vereistes van die PFMA, wat vereis dat die regering se rekeningkundige stelsel te bedryf binne die raamwerk van die GRAP, 'n toevalling rekeningkundige formaat. Die ondersoek het bevind dat hoewel Toevalling rekeningkunde 'n uitstekende model in die teorie is dat daar in die praktyk 'n toenemende gevoel van ontnugtering met die uitkomste van toevalling rekeningkundige is en die belangstelling wat deur die regerings regoor die wêreld in die verandering na hierdie formaat ‘n beduidende afname toon. In al drie lande wat ondersoek is, is daar bewyse dat die hervorming van die boekhoudsysteem onder presteer het met betrekking tot die oorspronklike verwagtinge wat gestel was. Die oorsake hiervan is gekoppel aan die aanvaarding van 'n model van die toevallingsgrondslag rekeningkundige wat nie behoorlik ingestel vir die nuanses van die openbare sektor, swak uitvoering en in sommige gevalle die onrealistiese verwagting dat resultate vinnig na die implementering gesien sal word. Hierdie lande het bykomende maatreëls ingestel om waarde te verkry maar sommige van die waardes bly steeds ontwykend. Al drie lande is dit eens dat verbeterde besluitneming, die primêre voordeel van die boekhoudsysteem, die kritiese insette bly vir verbeterde dienslewering. Dit is bekend dat wanneer die inligting wat deur die stelsel van toevalling rekeningkundige geproduseer word, doeltreffend gebruik word, dit tot 'n meer effektiewe, doeltreffende en deursigtige gebruik van hulpbronne behoort te lei - 'n voorvereiste vir die verbetering van dienslewering. Die paradoks is dat toevalling rekeningkunde in die munisipaliteite en openbare entiteite gebruik word, maar die meerderheid van hierdie instellings het 'n swak dienslewering rekord. Dit illustreer dat toevalling rekeningkunde in en van opsigself nie 'n beduidende impak op die gehalte van dienslewering sal maak nie en dat daar 'n behoefte vir 'n intensiewe program om beheer, bestuur en vaardighede te verbeter bykomend tot die oplopende rekeningkundige hervorming moet wees. Die studie het bevind dat daar 'n gebrek aan bewyse tussen die aanneming van toevallingrekeningkundige en die moontlike verbeterings in dienslewering met die stelsel is. In hoofsaak is die boekhoudsysteem binne 'n breër stel hervormings ingestel en kan die moontlike impak daarvan nie geisoleer word nie. Dit is ook waargeneem dat die nasionale en provinsiale departemente swak is in die toevallingrekeningkundige stelsel en dat daar beduidende risiko's vir die implementering van die verandering in die afsienbare toekoms. In lig van hierdie opsomming kan die hipotese nie bevestig word dat die toevallings rekeningkunde as ‘n beter model bevestig is om die dienslewering uitdagings aan te spreek in die Regering.

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Noluvuyo, Leonelle Gosangaye. « Evalution of the knowledge and skills of the professional nurses regarding IMCI service delivery, including HIV/AIDS case management in primary health care facilities in Buffalo City Sub-District, Eastern Cape Province, South Africa ». Thesis, University of Fort Hare, 2013. http://hdl.handle.net/10353/d1006782.

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An increase in diarrhoea and upper respiratory tract infection has been noted for the past five years and this is associated with the prevalence of Human Immune-deficiency Virus and Acquired Immune Deficiency Syndrome. HIV infection is an increasingly common cause of childhood morbidity and mortality in South Africa. In some areas of the country, like the Eastern Cape, more than 30 percent of the women attending antenatal clinics are HIV infected. Without intervention, approximately one third of the babies born to these HIV infected mothers will get infection from their mothers (WHO, 2003). Aim and Objectives of the study: The study was meant to assess the specific knowledge and skills of professional nurses at the primary health facilities regarding management and integration of childhood illnesses, evaluate the quality of training of professional nurses on aspects of IMCI including integration of HIV within IMCI programme for children under five years in Primary Health Care facilities in Mdantsane Township. Methods: A quantitative descriptive method was used for this study. The questionnaire developed by the researcher was used for data collection. The items on the questionnaire were divided into four (4) subsections. The questionnaire was administered to all professional nurses on duty and those available at the time of data collection. A checklist for IMCI was used to collect data from Road to Health files of children who were HIV positive admitted in the pediatric ward at Cecilia Makhiwane Hospital. Results: The results of this study for all the variables examined showed that the highest score was 56 percent and the lowest was18 percent.These results indicated that the knowledge and skills of professional nurses were inadequate.

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Burger, Dimitri. « Successful delivery of an online higher education course : a quantitative management framework ». Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/14785.

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South Africa has been experiencing several challenges regarding access to higher education, quality of higher education, effectiveness of higher education course delivery, and funding for higher education. In the higher education sector, the bulk of the burden is placed on traditional higher education institutions, most notably universities, in providing higher education to a growing youth base in dire need of education that supports their individual learning needs. With these challenges facing traditional universities, online higher education provided by both public sector higher education institutions and private sector education providers can act as a valuable alternative and solution to access for some of the population. Online education and face-to-face education differ considerably in how they deliver courses to students. Many have argued that these differences are in some cases attributable to strengths in face-to-face education and drawbacks or limitations in online education, large enough that they should serve as the criteria for selecting the former over the latter as the better mode of delivery. While there have been examples of online programmes that have failed to deliver courses successfully by underutilising or misusing the tools and techniques available, there are positive examples where these programmes perform equally as well as face-to-face courses. The defining difference is ultimately and often the management of these courses’ resources, activities, people, processes, and practices. Considering the above, and with examination of the available literature, a conceptual and theoretical framework was constructed and a quantitative research study was undertaken to prove the significant correlational relationships between elements of course delivery and a management framework to govern those elements. The sample consisted of 115 students from a postgraduate degree programme presented in two formats, online and on-campus. The findings provide evidence of significant relationships between the core functions of management as well as between aspects of course delivery, such as opportunities for interaction, opportunities for feedback, and course content in achieving learning outcomes for students and contributing to engagement. The findings also indicate positive perceptions from students in relation to the delivery of the courses.

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Phasha, F. G. « Management of public hospitals in Waterberg District (Limpopo Province) ». Thesis, University of Limpopo, 2015. http://hdl.handle.net/10386/1234.

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Thesis (MPH.) --University of Limpopo, 2015
BACKGROUND: There were perceptions that doctors as Medical Superintendents were unable to provide proper financial management of hospitals, thus administrators were appointed to manage hospitals irrespective of qualifications. The aim of the study was to determine how public hospitals are managed in Waterberg district (Limpopo province). METHOD: A cross sectional survey was conducted among 27 hospital managers in the Department of Health Limpopo province, in Waterberg district hospitals. A self -administered questionnaire was used for data collection. Data were analyzed using SPSS version 22.0, where both descriptive and inferential analysis was conducted. RESULTS: Of the 27 managers, 59.3% were females 40.7% compared to males. 96.3% of managers reported that they did not correctly implement PMDS and polices on RWOP were not applied. There was no statistical difference in management styles, according to gender (p>.05) and managers had a fair working relationship among themselves. CONCLUSION: According to the study, there is a great need to train hospital managers in management skills and other related policies, and giving them support in terms of resources such as: staffing especially health professionals, financial and working resources.

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Thèses sur le sujet « Delivery of goods – South Africa – Management »

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