Articles de revues : « Delivery of goods – South Africa – Management »

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Mbecke, Za-Mulamba Paulin. « Operations and quality management for public service delivery improvement ». Journal of Governance and Regulation 3, n^o 2 (2014) : 36–45. http://dx.doi.org/10.22495/jgr_v3_i4_p4.

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Public service management reforms have not yet contributed to poverty eradication and generally socio-economic development of many African countries. The reforms suggested and implemented to date still prove to be weak in addressing the many challenges faced by the public service in delivering goods and services to the population. The failure of the current public service management calls for a consideration of business-driven approaches and practices that facilitate effectiveness, efficiency, competitiveness and flexibility in goods and services provision. The critical social theory methodology and the literature review technique described and raised awareness on service delivery chaos in South Africa. A public service reform that focuses on operations and quality management is one of the ways of improving and sustaining service delivery in South Africa. Operations management is an essential tool for the planning, execution, control, monitoring and evaluation of production processes. Quality management, in the other hand, is essential to ensure best quality of goods and services produced by the public service within acceptable time and available resources to meet or exceed people’s expectations. The operations and quality management framework proposed in this article is a potential alternative to the current service delivery crisis in South Africa.

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Gqaji, Andile, Cecile Gerwel Proches et Paul Green. « Perceived impact of public sector leadership on road infrastructure service delivery ». Investment Management and Financial Innovations 13, n^o 3 (10 octobre 2016) : 394–402. http://dx.doi.org/10.21511/imfi.13(3-2).2016.12.

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It is well documented that road infrastructure is an important catalyst of the South African economy because of the interchange of people, goods and services which are dependent upon transport. The purpose of this study was to investigate the perceived impact of public sector leadership on road infrastructure service delivery. A qualitative methodology approach was employed using a purposive sampling technique. Twenty in-depth face-to-face interviews were conducted with respondents from both the public and private sectors. Data were analyzed using thematic analysis and the findings of this research indicate that public sector leadership is ineffective in driving road infrastructure development. The results also suggest that the lack of accountability and corruption hinders the delivery of infrastructure. Keywords: accountability, corruption, engineering, government, South Africa. JEL Classification: L3, L92, H11

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Andrew Osehi Enaifoghe, Tafadzwa C. Maramura, Israel K. Ekanade et Hannah Muzee. « The Socio-Political Dynamic Import of Citizens Participation in Public Resource Management in Relation to Good Governance for South Africa ». Journal of Social and Development Sciences 10, n^o 3(S) (10 janvier 2020) : 12–21. http://dx.doi.org/10.22610/jsds.v10i3(s).2981.

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This article looks at the social fundamentals in Africa’s political governance in relation to basicleadership and its system of administration regarding public office holders vis-a-vis political leaders. In anattempt to address the research question, it conceptualizes the dynamics of having a transparent government,in the changing pattern in leadership in relation to good administration of governance and the managementof public goods and delivery of services to general public, a system for which the discourse changes in Africa’slegislative issues. This article focuses on the structures of interaction from the national to local level it thenbrings up development of events that seem to be basic to all African politics, which may have been inciting thechanges in the original patterns. It identifies socio-political and economic policies as bedrock that is central toa country’s stability and development. Inevitably, a properly established economic policy is needed to ensurethe sustainability, strength, development, and delivery, of public goods efficiently. This article contributes tothe political discourse in Africa, which may have continued to this day and findings shows the obvious failureson the part of political leaders’ and their inability to manage public resources, thereby making them deviatefrom their campaign manifestos or become detached from people-centred fundamental issues of governance.Qualitatively, this article is conducted and guided by Stewardship and Corporate Governance theory. Itobjectively looks at the keys of good governance as its objective in the post-independence African publicsector in providing an enabling environment and effective regulatory framework.

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Fourie, David, et Cornel Malan. « Public Procurement in the South African Economy : Addressing the Systemic Issues ». Sustainability 12, n^o 20 (20 octobre 2020) : 8692. http://dx.doi.org/10.3390/su12208692.

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Public procurement fulfils an important role in the economy and public expenditure of a country and can be regarded as a critical indicator of the effectiveness of a government, because it is a central aspect of public service delivery. Notwithstanding various reforms made to date to public sector procurement in South Africa and the application of Supply Chain Management as a strategic policy strategic instrument, the South African public procurement system still faces several challenges and has been strongly criticised. This paper aims to understand the current public procurement environment in South Africa, its dilemmas and challenges, and to propose that public procurement be refocused towards a strategically placed business process, implemented by well-trained and competent procurement officials. The purpose is to provide a theoretical foundation as well as practical guidance regarding the role of public procurement in the South African public sector. The methodology involved an intensive literature study and document analysis to evaluate various official policy documents and official publications to determine the status of South African public procurement. The study found that the majority of challenges faced by public procurement in South Africa can probably be attributed to the implementation of the system, rather than to the system itself. In the shorter and longer term, the public procurement system in South Africa will have no choice but to emerge as a stronger, more resilient, streamlined and efficient provider of goods and services for the greater good of all.

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Pilusa, KKL, et ML Shipalana. « Navigation of Innovative Management in the Local Spheres of Government in South Africa – An Issue for Consideration ». Volume 5 - 2020, Issue 8 - August 5, n^o 8 (5 septembre 2020) : 1071–79. http://dx.doi.org/10.38124/ijisrt20aug195.

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It is a global concern that most local spheres of government are usually faced with a major challenge of meeting the basic needs of citizens, particularly in the developing countries such as South Africa, where majority of people depending entirely on public services. It is observed that the local spheres of government are unable to carry out their constitutional mandate to provide public goods and services such as education, housing health, water and sanitation. This situation, among others, is mainly exacerbated by ineffective innovative management practices. This article sought to navigate innovative management practices in the local spheres of government in South Africa and suggests strategies that can be applied for service delivery improvement. The article used conceptual framework to analyse innovative management practices in the context of the local spheres of government. In the process, literature has revealed that most of local spheres of government are mainly characterised with ineffective innovative management practices. These management practices include, strategic planning, operational plans and performance management systems. It is evident that the current state of affairs, drastically affects service delivery improvement. This article suggests collaborative approach as mechanism to enhance service delivery in the local spheres of government.

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Makhitha, Khathutshelo. « Supply Chain Practices And Challenges In The Craft Industry In Gauteng, South Africa ». Journal of Applied Business Research (JABR) 31, n^o 6 (28 octobre 2015) : 2197. http://dx.doi.org/10.19030/jabr.v31i6.9477.

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Craft producers in South Africa (SA) face many challenges including supply chain challenges. There is no existing study that has investigated the supply chain management of the craft industry in SA. There is also dearth of literature on supply chain management of small businesses. The purpose of this study was to investigate the supply chain practices and challenges of craft producers in South Africa. A survey was conducted among 199 craft producers in Gauteng, South Africa. A convenience sampling method was adopted owing to the difficulty of accessing a reliable database of craft producers. Craft producers rely mainly on phones for customers to place orders. However, they use variety of methods for order placement. Customers are allowed to also visit the factory to buy products and they can buy at the exhibition. They use a variety of production methods. Due to transportation challenges, craft producers also make use of public transport to deliver goods and keep some products at the warehouse.

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Augustine Umezurike, Samuel, Chux Gervase Iwu, Lawrence Ogechukwu Obokoh et Chinelo Augustine Umezurike. « Neo-liberalization : the impact of Chinese exports on South Africa’s sociopolitical economy ». Problems and Perspectives in Management 15, n^o 1 (29 mars 2017) : 124–31. http://dx.doi.org/10.21511/ppm.15(1).2017.13.

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On gaining independence, one of the first steps it took was to open its doors to various socio-economic dynamics. It is fair to say, therefore, that South Africa’s neo-liberal approach was necessitated by the nation’s desire to diversify its economy in multiple sectors and, therefore, permit foreign direct investment into the country. To most researchers, this has resulted in near deindustrialization leading to gross job losses and reduced standards of living. Essentially, this paper, relying on realist theory, delves into one of the issues, i.e., the demise of the manufacturing sector in South Africa to deliver the poignant explanation pertaining to South Africa’s sociopolitical economy. The authors find that the presence of China’s finished products in South Africa’s market has emboldened and continues to debilitate its manufacturing industry. A major concern is that South Africa’s attempts to soften this effect on its manufacturing sector through its protectionist policy – precisely the application of the quota system on imported goods – will not go too far considering the limitations placed on South Africa by virtue of its membership in organizations such as WTO and BRICS.

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Aadnesgaard, Victoria, et Gizelle Willows. « Audit outcomes and the level of service delivery within local government municipalities in South Africa ». Corporate Ownership and Control 13, n^o 2 (2016) : 546–55. http://dx.doi.org/10.22495/cocv13i2c3p5.

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The South African Government evaluates municipalities on how well Integrated Development Plan in terms of service delivery are met. This study aims to examine whether a positive correlation exists between the service deliveries of district municipalities across six indicators: water provision, sanitation, weekly refuse removal, electricity, housing, and economic development; and the audit outcomes of each municipality. The purpose is to establish whether good governance leads to effective service delivery as well as to establish an accountability mechanism for which municipalities can be measured against. The result was a moderate correlation between audit outcomes and service delivery. In terms of establishing an accountability framework, this paper concludes that an examination of audit outcomes and service provision together would be beneficial.

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Masegare, Peter, et Mpho Ngoepe. « A framework for incorporating implementation indicators of corporate governance for municipalities in South Africa ». Corporate Governance : The International Journal of Business in Society 18, n^o 4 (6 août 2018) : 581–93. http://dx.doi.org/10.1108/cg-11-2016-0216.

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Purpose This paper aims to develop a framework for incorporating implementation indicators of corporate governance for municipalities in South Africa. In South Africa, there is a corporate governance framework (King III report) that is regarded as a seminal work applicable to both the public and private sectors. Despite its existence, municipalities still struggle to provide services to the citizens due to poor implementation. The poor corporate governance implementation in municipalities led to several issues such as loss of credibility for local government, little interests from investors to invest in municipalities, service delivery protests from communities, maladministration and unexpected change of leadership in municipalities without succession planning in South Africa. Design/methodology/approach The study conducted literature review to demonstrate the need for a framework to implement corporate governance in South Africa. Findings It is evident from the study that the municipal sector could improve its performance and practices of corporate governance, if the underpinning framework is adopted and implemented as a sector framework. The integration of governance elements during the development of the municipal sector integrated development plan (IDP) will facilitate a coherent base for good governance implementation practices. Research limitations/implications This research would go a long way in bringing out the anomalies that paralyse municipalities, the root causes of inefficiency and possible ways to rectify them. Practical implications This study offers a framework that can help the local government sector to improve on service delivery. Implementation of the framework can also assist municipalities in obtaining clean audits from the supreme audit institutions in their respective countries. Social implications The study has a huge social impact as it would help municipal officials take notice of the issues raised and act accordingly thus improving the life of citizenry. Originality/value This study adds value to the existing theoretical and conceptual issues that form the ongoing discourse on the implementation of corporate governance in local government, especially in South Africa, as the country is characteristic by corruption and maladministration.

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Chen, Ivy S. N., Sherriff T. K. Luk et Jinghui Tao. « Kerry Logistics — Paving the New Silk Road ». Asian Case Research Journal 23, n^o 01 (juin 2019) : 153–91. http://dx.doi.org/10.1142/s0218927519500068.

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China’s logistics spending was roughly 14.5% of its GDP, higher than other developing countries like India and South Africa. With economic growth slowing, there was a need for more efficient logistics systems to move production resources at lower costs so that Chinese firms could remain competitive. Kerry Logistics, a third party logistics service provider, had grown rapidly in China and by now had established business centres in 32 provinces. Although it had many foreign clients who wanted to move goods in and out of China, it had difficulty gaining the trust of local clients who wanted a logistics firm with extensive local network. Kerry also wanted a share of the booming e-commerce delivery business but the market situation here was chaotic, unregulated and in a cut-throat price war. As its business was trade driven, there was an urgency to start extending its network along China’s “Belt and Road” initiative.

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Mouton, N., G. P. Louw et G. L. Strydom. « Present-Day Dillemas And Challenges Of The South African Tertiary System ». International Business & ; Economics Research Journal (IBER) 12, n^o 3 (19 février 2013) : 285. http://dx.doi.org/10.19030/iber.v12i3.7672.

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The Education White Paper 3 on Higher Education aimed to transform the higher education system. Change within tertiary education included adjusting the size and shape of institutions, the meaning of autonomy and accountability, the nature of higher education, the character of student demographic distribution, management and governance, roles of student politics, models of delivery, the notion of higher education in terms of the relationship between free trade and public good, programme changes and the nature of the academic workplace. At this stage, transformation in higher education is leaping outwards to fulfil the criteria set by international competitiveness and related efficiency criteria that can be attributed to globalisation pressures and to deeper factors inherent in the nature of higher education, especially in terms of its resistance to change and modernization. In this regard, the tertiary higher education system in South Africa is faced with many multi-dimensional challenges that need to be addressed in this article. This includes stating whether Grade 12 results as the outcome of this exit point at school level are, internationally speaking, a reasonable predictor of first-year academic success at university. In South Africa, there is no benchmarking of the National Senior Certificate (NSC) examination; therefore, first-year students have difficulty in adapting to the university environment as they find themselves devoid of indispensable bases for the pursuit of their studies and the weakness of the level of education given at school level in a large number of instances. Furthermore, five universities were placed under administration in the 2011-2012 period because of appallingly poor levels of management, which adds extra layers of suspicion to the notion of the impact of higher education in South Africa. Many other challenges are facing the South African tertiary education system, which will be analysed and recommendations arrived at that will attempt to contribute to an enhancement of tertiary education in South Africa.

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Thabane, Tebello, et Elizabeth Snyman-Van Deventer. « Pathological Corporate Governance Deficiencies in South Africa's State-Owned Companies : A Critical Reflection ». Potchefstroom Electronic Law Journal 21 (10 janvier 2018) : 1–32. http://dx.doi.org/10.17159/1727-3781/2018/v21i0a2345.

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Globally, states use state-owned companies (SOCs) or public corporations to provide public goods, limit private and foreign control of the domestic economy, generate public funds for the fiscus, increase service delivery and encourage economic development and industrialisation. Particularly given its unique socio-political and economic dynamics, a country such as South Africa clearly needs this type of strategic enterprise. Yet, that does not mean that everything at our SOCs is as it should be. The beleaguered South African Broadcasting Corporation (SABC) has recently seen the resignation of board members, shareholder interference in its operational affairs, and a high turnover of chief accounting officers and other executive management members. Due to non-performance, it has also received several cash injections from its shareholder to enable it to continue to deliver its services. In addition, the shareholder minister took it upon herself to amend the SABC's memorandum of incorporation, conferring upon herself the authority to appoint, suspend or even dismiss key executive members. South African Airways (SAA), in turn, has had seven CEOs in less than four years, has had to be bailed out at a cost of R550 million, and has in addition been granted a R5 billion guarantee by the shareholder for a restructuring exercise. Other SOCs such as Eskom, the Post Office and Telkom have also experienced high board and executive management turnover, perennial underperformance necessitating regular bailouts, and challenges regarding the division of power between their boards and the various shareholder ministers. Another issue that seems to plague South Africa's SOCs is the appointment of board members and executive officials with questionable qualifications. By critically examining the corporate governance challenges besetting the SABC, SAA and Eskom in particular, this article seeks to explore the root causes of the corporate governance deficiencies of SOCs, and how their corporate governance can be enhanced. It is concluded that the challenges faced by the country's SOCs are twofold: firstly, the SOCs boards' lack of appreciation of the cardinal corporate governance rules, and secondly, the role of government as a single or dominant shareholder, which results in substantial political interference in the running of the SOCs. This dual problem requires a dual solution. To arrest the problem of poor corporate governance in SOCs, government as the shareholder should firstly appoint fit and proper directors, having followed a sound due-diligence process. Once it has established such properly skilled and competent boards, however, government should adopt an arm's-length approach to the affairs of the SOCs as a way of insulating these corporations from political interference

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Morris, Carla. « An industry analysis of the power of human capital for corporate performance : Evidence from South Africa ». South African Journal of Economic and Management Sciences 18, n^o 4 (27 novembre 2015) : 486–99. http://dx.doi.org/10.4102/sajems.v18i4.1191.

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Even in industrialised emerging economies, the value-generating competencies of a workforce, known as its human capital efficiency, are a key resource for commercial success. The objective of this research is to empirically investigate the relationship between human capital efficiency (as measured by value-added human capital) and the financial and market performance of companies listed on the Main Board and Alternative Exchange (ALT-X) of the Johannesburg Stock Exchange. Return on assets, revenue growth and headline earnings per share were used as financial performance indicators; while market-to-book ratio and total share return were used to measure market performance. Multivariate regressions were performed, with panel data covering 390 companies in the financial, basic materials, consumer services, consumer goods, industrial and technology industries from 2001 to 2011. First, human capital efficiency was found to have no effect on the market performance of listed companies in South Africa. Secondly, higher human capital efficiency was found to result in the extraction of greater returns from both tangible and intangible assets in all industries. Thirdly, higher profitability was found to be associated with higher human capital efficiency in almost every industry in South Africa, with the exception of the technology industry, where human capital efficiency was found to be independent of headline earnings per share. Finally, higher revenue growth was found to be positively associated with human capital efficiency in those industries which are not consumer-driven. In the consumer-driven industries, human capital efficiency contributes to bottom line profitability even though it is not a driver for revenue growth. Overall, the results of this study confirm that human capital efficiency enhances a company’s financial performance, whether it be through a greater capacity for production and service delivery, tighter cost controls or better use of company resources. Management in all South African industries are encouraged to develop the value-creating abilities of their employees through employer-driven personnel enrichment and training programs and by incentivising workers to pursue further education.

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Ntene, Tsoanelo, Samuel Azasu et Anthony Owusu-Ansah. « Corporate real estate and corporate strategy alignment in South Africa ». Journal of Corporate Real Estate 22, n^o 3 (13 janvier 2020) : 181–96. http://dx.doi.org/10.1108/jcre-05-2019-0025.

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Purpose This paper aims to discuss whether alignment between corporate real estate strategy and corporate strategy exists for non-property companies listed on the Johannesburg Securities Exchange and what effects alignment has on the firms’ financial performance. Design/methodology/approach The study was both qualitative and quantitative in nature, with a specific focus on non-property firms listed on the Johannesburg Securities Exchange. The qualitative part of the study involved the analysis of the firms’ annual reports to determine the presence and use of corporate real estate strategies and their alignment to corporate strategy and the extraction of financial indicator data. The quantitative portion of the study involved the use of multivariate analysis, to distinguish and quantify the relationship, if any, between corporate real estate strategy and the identified financial performance indicators. The independent variables were the CRE strategies employed and the dependent variable was the share price. The methods used in this study have been applied before in European and Asian studies; this assisted in ensuring that validity and reliability was achieved. Findings The study finds that the most used strategy by firms (47%) is that which facilitates production, operation and service delivery. The Consumer Goods, Healthcare and Telecommunications sectors appear to demonstrate the highest level of alignment. Return on Shareholder Funds has a strong significant positive correlation with share price. Flexibility as a corporate real estate strategy also has a significant positive coefficient, which indicates a positive relationship with share price. Research limitations/implications Although consistent with results of studies conducted in Europe and Asia, the results of this research may not be applicable to privately held non-listed firms, state-owned enterprises, non-profits and educational institutions. This study also ignores the dynamic external environment in which firms operate and the necessity of firms adjusting their corporate real estate strategy to their changing business strategy. Practical implications These results suggest that the incorporation of corporate real estate strategy in the firms’ corporate strategy formulation has the potential to enhance shareholder value for South African firms. Real estate developers, landlords and owner occupiers would benefit from better understanding the strategic requirements of corporations to ensure that the solutions they provide increase the likelihood of maximizing shareholder return. Originality/value The role of corporate real estate strategy in the firms’ corporate strategy formulation has the ability to enhance shareholder value. This research adds to the scant literature on corporate real estate management in South Africa.

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Kwofie, Titus Ebenezer, Clinton Ohis Aigbavboa et Seja Olgah Machethe. « Nature of communication performance in non-traditional procurements in South Africa ». Engineering, Construction and Architectural Management 26, n^o 10 (18 novembre 2019) : 2264–88. http://dx.doi.org/10.1108/ecam-02-2018-0044.

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PurposeNon-traditional procurement is thought to offer enhanced benefits over traditional contracts. However, several factors significantly impacting the optimization of the benefits have been suggested. Even though effective communication is ranked high among these factors, not enough empirical insights have been given to the nature of communication performance in non-traditional procurements in construction project delivery. The purpose of this paper is to focus on understanding the taxonomy of communication performance in non-traditional procurements in the South African Construction Industry, given the centrality of communication to team effectiveness, performance, project success and managerial efficiency.Design/methodology/approachAdopting a deductive research approach, an empirical questionnaire survey was conducted drawing on the practical communication experience of project teams engaged in projects using non-traditional procurement systems.FindingsUsing aggregated mean scores and inter-rater agreement index and Mann‒Whitney tests, the results revealed inaccuracies, barriers and procedural challenges as frequently occurring in the interpersonal and organizational communication in the adopted non-traditional procurement systems. Additionally, untimeliness and distorted information were noted to be occurring occasionally, whereas incomplete communication, misunderstood information and gatekeeping rarely occurred. Lastly, protocol-related communication challenges were deemed to have never occurred in their interpersonal and organizational communication in their project delivery. In the assessment of communication performance, the less frequently occurring assessment indicator is a testament to good communication performance, whereas the frequently occurring indicator represents a poor performance in the communication.Originality/valueThis systematic approach toward understanding the taxonomy of the interpersonal and organizational communication performance in non-traditional procurement is very significant toward communication performance improvement in the industry. The insight given by the findings may help construction project practitioners to focus their attention on the necessary aspects of communication in non-traditional procurements to optimize their benefits over traditional procurement models.

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Viljoen, Lario, Tila Mainga, Rozanne Casper, Constance Mubekapi-Musadaidzwa, Dillon T. Wademan, Virginia A. Bond, Triantafyllos Pliakas et al. « Community-based health workers implementing universal access to HIV testing and treatment : lessons from South Africa and Zambia—HPTN 071 (PopART) ». Health Policy and Planning 36, n^o 6 (8 mai 2021) : 881–90. http://dx.doi.org/10.1093/heapol/czab019.

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Abstract The global expansion of HIV testing, prevention and treatment services is necessary to achieve HIV epidemic control and promote individual and population health benefits for people living with HIV (PLHIV) in sub-Saharan Africa. Community-based health workers (CHWs) could play a key role in supporting implementation at scale. In the HPTN 071 (PopART) trial in Zambia and South Africa, a cadre of 737 study-specific CHWs, working closely with government-employed CHW, were deployed to deliver a ‘universal’ door-to-door HIV prevention package, including an annual offer of HIV testing and referral services for all households in 14 study communities. We conducted a process evaluation using qualitative and quantitative data collected during the trial (2013–2018) to document the implementation of the CHW intervention in practice. We focused on the recruitment, retention, training and support of CHWs, as they delivered study-specific services. We then used these descriptions to: (i) analyse the fidelity to design of the delivery of the intervention package, and (ii) suggest key insights for the transferability of the intervention to other settings. The data included baseline quantitative data collected with the study-specific CHWs (2014–2018); and qualitative data from key informant interviews with study management (n = 91), observations of CHW training events (n = 12) and annual observations of and group discussions (GD) with intervention staff (n = 68). We show that it was feasible for newly recruited CHWs to implement the PopART intervention with good fidelity, supporting the interpretation of the trial outcome findings. This was despite some challenges in managing service quality and CHW retention in the early years of the programme. We suggest that by prioritizing the adoption of key elements of the in-home HIV services delivery intervention model—including training, emotional support to workers, monitoring and appropriate remuneration for CHWs—these services could be successfully transferred to new settings.

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Mditshwa, Siviwe, et Rozenda Hendrickse. « Coega and East London industrial development zones (IDZs) : the financial and socio-economic impact of the Eastern Cape IDZs and their prospects ». Public and Municipal Finance 6, n^o 3 (14 novembre 2017) : 7–16. http://dx.doi.org/10.21511/pmf.06(3).2017.01.

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The aim of this article was to assess the financial and socio-economic impact of the two Industrial Development Zones (IDZs) emanating from the public-private partnerships (PPPs) arrangement in the Buffalo City and Nelson Mandela Metropolitan Municipalities, located in the Eastern Cape of South Africa. The metropolitan municipalities, despite the introduction of PPPs, are still faced with serious socio-economic challenges such as slow economic growth, increased poverty levels, unemployment and mostly stagnant infrastructure development as a result of underfunding. In addition, metropolitan municipalities remain obliged to deliver on their constitutional mandate, which is the provision of services to communities consistent with the Municipal Financed Management Act (MFMA) and Municipal Systems Act (MSA). Municipal financial planning and management leads to the development of methods to achieve sound financial performance in municipalities in line with service delivery demands. Sound municipal financial performance enables the municipalities to provide goods and services to all citizens. The study adopted a quantitative research approach, where a structured questionnaire was administered to 50 purposely selected participants. A core finding of the study suggested that the metropolitan municipalities benefited from the IDZs PPP arrangements where project planning, development and management skills were transferred to government officials, impacting on improved service delivery. A key recommendation forwarded suggests that both the national government and metropolitan municipalities need to champion PPP procurement through the enhancement of the Municipal Public Private Partnership Implementation Framework. The study concluded that a regulation, such as the aforementioned, without a structured implementation plan, eminently jeopardizes an investor’s interest in PPP arrangements, with negative financial consequences for the state.

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Khale, Solomon, et Zeleke Worku. « Benefits of good corporate governance principles : A study of the city of Tshwane, South Africa ». Corporate Ownership and Control 13, n^o 1 (2015) : 961–78. http://dx.doi.org/10.22495/cocv13i1c9p1.

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Annual reports issued by the City of Tshwane (2015) for the financial years 2010 to 2014 show that the City of Tshwane has received qualified audit reports from the South African Auditor General (2015). The two key causes of underperformance were lack of adherence to norms and standards that are applicable to municipal service delivery and lack of adherence to the fundamental principles of good corporate governance (King, 2009). A study was conducted in the City of Tshwane, South Africa in order to assess and evaluate the degree of adherence to good corporate governance principles stipulated by Mervin King (King, 2009) in the form of the King III report. Data was collected from a stratified random sample of size 1, 012 residents of the City of Tshwane. Stratification was done by geographical zone. Data was collected from respondents by using a structured, pre-tested and validated questionnaire of study consisting of 22 indicators of service quality. The study found that 84.37% of respondents who took part in the study were satisfied with the overall quality of municipal services that were provided to them by the City of Tshwane. Only 15.63% of respondents were not satisfied with the overall quality of services provided to them. The study showed that most of the respondents had a positive perception on the quality of routine municipal services such as water and lights and waste removal by employees of the City of Tshwane. The study showed that the degree of satisfaction of residents, ratepayers and stakeholders with the quality of municipal services that were provided to them was significantly influenced by the degree of motivation of employees of the City of Tshwane at work, the ability of employees of the City of Tshwane to treat all customers with respect, the ability of employees of the City of Tshwane to provide adequate answers promptly to queries raised by customers, and the degree to which employees of the City of Tshwane were skilled on technical issues, in a decreasing order of strength.

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Marcus Ambe, Intaher, et Thabiso Maleka. « Exploring supply chain management practices within municipalities in the West Rand district ». Problems and Perspectives in Management 14, n^o 3 (10 novembre 2016) : 657–66. http://dx.doi.org/10.21511/ppm.14(3-3).2016.09.

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This article explores supply chain management practices within selected municipalities in the West Rand district, Gauteng. An empirical research was conducted among supply chain practitioners in the municipalities based on the purposive sampling technique and the data were analyzed using descriptive statistics. The findings revealed that the municipalities have adopted and implemented supply chain management practices. However, supply chain management objectives are not always appropriately aligned with government policies, and the municipalities face serious supply chain issues such as leadership, lack of proper accountability and good governance. From the findings, it is evident that the lack of proper implementation of supply chain management in municipalities is the root cause of problems in service delivery in South Africa. It is recommended that municipal supply chain officials be empowered with supply chain skills for proper supply chain management execution. Keywords: supply chain, municipalities, practices, West Rand district. JEL Classification: M11

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Mthembu, Zamazulu, Oladimeji Ashade et Sybert Mutereko. « The Flipside of New Public Management : An Inquiry into the Challenges Facing Outsourced Workers in South Africa ». African Journal of Inter/Multidisciplinary Studies 3, n^o 1 (2021) : 46–60. http://dx.doi.org/10.51415/ajims.v3i1.875.

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Inspired by the new public management (NPM) philosophy, public sector institutions have engaged private companies by outsourcing non-core services for improved service delivery, lowering government expenditure, and creating opportunities for employment. There is evidence suggesting that the public sector has witnessed industrial conflicts occasioned by labour unrest among outsourced workers. This paper explores how the employees of contract companies perceive outsourcing and how outsourcing has affected them. Using a non-probabilistic sampling technique, the study mixes both qualitative and quantitative techniques to show that the outsourced workers do not see outsourcing in good light. The viewpoint of participants revealed that the outsourced workers were not pleased with the condition of work under different management. These findings have significant implications for broadening the understanding of the plight of the outsourced workers in the public sector. This study has raised important questions about the nature of outsourcing in the public sector and aroused the consciousness that the challenge facing outsourced workforce persists despite the premium placed on NPM in literature. The study, therefore, recommends that the condition of service of outsourced workers in South Africa’s public departments be given due attention to forestall undesirable outcomes.

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Lekhanya, Lawrence Mpele. « Leadership and corporate governance of small and medium enterprises (SMEs) in South Africa : Public perceptions ». Corporate Ownership and Control 12, n^o 3 (2015) : 215–22. http://dx.doi.org/10.22495/cocv12i3c2p1.

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The main, underlying constraint to the growth of Small and Medium Enterprises (SMEs) is a lack of corporate governance (CG) structure (Mahmood 2014). In considering the UK- Department for Business Innovation and Skills report (2012), this constraint is described as one of the fundamental problems holding back the growth of SMEs. The report states it is this lack of leadership and management capability that should be present, to drive performance and enable them to succeed. However, statistics support the indispensable role that SMEs perform in a country’s economy and when the significance of this sector is taken into account, the role that CG and its practices play within SMEs has to be clearly understood (Le Roux, 2010). Due to SMEs survival and growth being dependant on their good business leadership and corporate governance, the ability to lead, manage, and take full advantage of the resources available have, in recent years, been highlighted on global public platforms and the media. It has further been acknowledged, through prior research studies on SMEs that, for a business to be successful, the critical role of leadership and good CG has to be fully understood. The purpose of this paper is to report on South African public perceptions of leadership and corporate governance of SMEs. The study aimed to analyse and evaluate these perceptions towards SME owner/managers and their consequences, on the survival and growth of SMEs. A mixed method approach allowed for qualitative and quantitative techniques in collecting data from individual participants, with primary data collected from nine provinces of South Africa, and 180 participants as the sample. The research instrument consisted of closed-ended, questionnaires made up of 5-point Likert scale responses and 20 questionnaires were distributed to each province. Delivery of the questionnaires was done through email to individual respondents, with follow–up via telephone calls. The research findings indicate that most respondents believed that the growth and survival of SMEs is, due to the lack of business leadership and poor CG. In addition, respondents agreed that SME owners/managers are just average entrepreneurs, as they do not have leadership qualities or skills and that CG does not exist in many SMEs, particularly in South Africa. The paper’s benefit will be to the owners/managers of SMEs, as well as, policy makers and financial agencies for SMEs. It is recommended that further research, with a larger sample size, be drawn from various townships

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Phiri, Maxwell Agabu, et Degracia Khumalo. « Evaluation of social marketing objectives : A case study of the effectiveness of operation gcin’amanzi in soweto, South Africa ». Corporate Ownership and Control 12, n^o 4 (2015) : 517–28. http://dx.doi.org/10.22495/cocv12i4c5p1.

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This study was aimed at investigating the effectiveness of the social marketing goal in the implementation of Operation Gcin’amanzi (OGM) in Mofolo North, Soweto, South Africa. The paper is based on a quantitative in nature, although qualitative data was collected to confirm and clarify issues identified in the survey questionnaire. A process-based research approach was pursued in order to measure the impact of social marketing as a phenomenon that has been explored in changing consumer behaviour for the public good. Due to unsuccessful telephone calls to the Johannesburg Water’s communication centre (JW) there is a lack of information from them on specific studies or surveys conducted specifically on OGM since its inception. It is anticipated that the findings from this study will add value to the knowledge in the public sector by elevating the significant role of social marketing in the delivery of basic services projects. These projects are complex in nature as issues of equity, access and the impact on development have to be considered, unlike in traditional marketing approaches where it is the benefit and satisfaction of an individual consumer that is key.

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Absetz, Pilvikki, Josefien Van Olmen, David Guwatudde, Thandi Puoane, Helle Mölsted Alvesson, Peter Delobelle, Roy Mayega et al. « SMART2D—development and contextualization of community strategies to support self-management in prevention and control of type 2 diabetes in Uganda, South Africa, and Sweden ». Translational Behavioral Medicine 10, n^o 1 (février 2020) : 25–34. http://dx.doi.org/10.1093/tbm/ibz188.

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Abstract Type 2 diabetes (T2D) and its complications are increasing rapidly in low- and middle-income countries, as well as among socioeconomically disadvantaged populations in high-income countries. Support for healthy lifestyle and self-management is paramount but not well implemented in health systems, and there is need for knowledge on how to design and implement interventions that are contextualized and patient centered and address special needs of disadvantaged population groups. The SMART2D project implements and evaluates a lifestyle and self-management intervention for participants recently diagnosed with or being at increased risk for T2D in rural communities in Uganda, an urban township in South Africa, and socioeconomically disadvantaged urban communities in Sweden. Our aim was to develop an intervention with shared key functions and a good fit with the local context, needs, and resources. The intervention program design was conducted in three steps facilitated by a coordinating team: (a) situational analysis based on the SMART2D Self-Management Framework and definition of intervention objectives and core strategies; (b) designing generic tools for the strategies; and (c) contextual translation of the generic tools and their delivery. This article focuses on community strategies to strengthen support from the social and physical environment and to link health care and community support. Situational analyses showed that objectives and key functions addressing mediators from the SMART2D framework could be shared. Generic tools ensured retaining of functions, while content and delivery were highly contextualized. Phased, collaborative approach and theoretical framework ensured that key functions were not lost in contextualization, also allowing for cross-comparison despite flexibility with other aspects of the intervention between the sites. The trial registration number of this study is ISRCTN11913581.

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Mba, Marie Francoise Bekale, et Justus Ngala Agumba. « Critical success factors influencing performance outcome of joint venture construction projects in South Africa : Comparison of first and second order models ». Construction Economics and Building 18, n^o 3 (21 septembre 2018) : 74–94. http://dx.doi.org/10.5130/ajceb.v18i3.5885.

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Joint ventures (JVs) have become increasingly common, because of the complexity and challenges associated with the delivery of construction projects globally and in South Africa. However, it has been established that JV projects have experienced unsatisfactory performance leading to clients’ dissatisfaction. The purpose of this paper is therefore to determine the critical success factors (CSFs) influencing the performance of JV construction projects in South Africa. A positivist philosophy position was adopted using a structured questionnaire survey administered to the construction professionals. Prior to the main study, a content validity of the questionnaire was achieved using a pilot study. The data was collected from 115 conveniently sampled respondents, and analysed using principal component analysis and multiple regression analysis. The exploratory factor analysis revealed two empirical models to be tested; namely the first and second order factor models. The result of the first order model revealed that, management control influenced achievement of project objective of JV, whereas, the second order model established that understanding of contractual agreement, which was explained by six components of CSFs influenced achievement of project objective. It is suggested that stakeholders who prefer to be involved in JV projects should acquire good understanding of the contractual agreement in managing JV projects in order to successfully achieve the project objectives. This study adds to the discourse and literature on CSFs of JVs. It provides new empirical evidence of the CSFs that influence project performance outcome of JV in the context of South Africa which can also be replicated in other countries globally. However, the study may not be generalised because of the geographical setting and respondents.

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Pienaar, Wessel. « Logistics aspects of pipeline transport in the supply of petroleum products ». Suid-Afrikaanse Tydskrif vir Natuurwetenskap en Tegnologie 27, n^o 2 (16 septembre 2008) : 102–22. http://dx.doi.org/10.4102/satnt.v27i2.85.

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The commercial transportation of crude oil and petroleum products by pipeline is receiving increased attention in South Africa. Transnet Pipeline Transport has recently obtained permission from the National Energy Regulator of South Africa (Nersa) to construct and operate a new petroleum products pipeline of 60 cm diameter from Durban to Gauteng. At an operating speed of 10 km/h the proposed 60 cm Transnet pipeline would be able to deliver 3,54 million litres of petroleum product per hour. This is equivalent to 89 deliveries per hour using road tank vehicles with an average carrying capacity of 40 000 litres of fuel per vehicle. This pipeline throughput is also equivalent to two trains departing per hour, each consisting of 42 petroleum tank wagons with an average carrying capacity of 42 500 litres of fuel per wagon. Considering that such road trucks and rail wagons return empty to the upstream refineries in Durban, it is clear that there is no tenable long-term alternative to pipeline transport:pipeline transport is substantially cheaper than road and rail transport;pipeline transport is much safer than rail and especially road transport; andpipeline transport frees up alternative road and rail transport capacity.Pipeline transport is a non-containerised bulk mode of transport for the carriage of suitable liquids (for example, petroleum commodities, which include crude oil, refined fuel products and liquid petro-chemicals), gas, slurrified coal and certain water-suspended ores and minerals. InSouth Africa, petroleum products account for the majority of commercial pipeline traffic, followed by crude oil and natural gas. There are three basic types of petroleum pipeline transport systems:Gathering pipeline systemsCrude oil trunk pipeline systemsRefined products pipeline systems Collectively, these systems provide a continuous link between extraction, processing, distribution, and wholesalers’ depots in areas of consumption. The following activities are involved in the flow of goods between place of origin and place of consumption or application:Demand forecasting, Facility site selection, Procurement,Materials handling, Packaging, Warehouse management, Inventory management,Order processing, Logistics communications, Transport, Reverse logistics. Because cost is incurred without adding value each time goods are handled (activity 4) at a terminal or storage facility, a primary logistics objective is to eliminate handling wherever possible. With the carriage of crude oil and petroleum products by pipeline this objective is fully met. Commodity intake, haulage, and discharge are combined in one process, usually a remote-controlled operation. Pipeline transport is a non-containerised bulk mode of transport thereby obviating the need for packaging (activity 5) and returning empty containers. Pipelines provide a direct and long-term link between these origins and destinations. If necessary a continuous service can be provided with no need for a return trip or a reverse pumping process (activity 11).The elimination of handling, packaging and reverse logistics activities contribute substantially to the high measure of economies of scale that pipeline transport enjoys. The article provides adscription of each of the eleven logistics activities in the context of pipeline transport. Effective logistics service is a prerequisite to help ensure that customers receive the required products at the desired quality and quantity, where and when needed. The most pertinent determinants of logistics service performance aresuitability, accessibility, goods security, transit time, reliability and flexibility. The article offers a discussion of the extent to which pipeline transport conforms to each of these measures of effectiveness.

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Lehoux, Pascale, Hudson Pacifico Silva, Renata Pozelli Sabio et Federico Roncarolo. « The Unexplored Contribution of Responsible Innovation in Health to Sustainable Development Goals ». Sustainability 10, n^o 11 (2 novembre 2018) : 4015. http://dx.doi.org/10.3390/su10114015.

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Responsible Innovation in Health (RIH) represents an emerging Science, Technology and Innovation (STI) approach that could support not only the Sustainable Development Goal (SDG) “Good health and well-being” but also other SDGs. Since few studies have conceptualized the relationships between RIH and the SDGs, our goal was to inductively develop a framework to identify knowledge gaps and areas for further reflections. Our exploratory study involved: (1) performing a web-based horizon scanning to identify health innovations with responsibility features; and (2) illustrating through empirical examples how RIH addresses the SDGs. A total of 105 innovations were identified: up to 43% were developed by non-profit organizations, universities or volunteers; 46.7% originated from the United States; and 64.5% targeted countries in Africa, Central and South America and South Asia. These innovations addressed health problems such as newborn care (15.5%), reduced mobility and limb amputation (14.5%), infectious diseases (10.9%), pregnancy and delivery care (9.1%) and proper access to care and drugs (7.3%). Several of these innovations were aligned with SDG10-Reduced inequalities (87%), SDG17-Partnerships for the goals (54%), SDG1-No poverty (15%) and SDG4-Quality education (11%). A smaller number of them addressed sustainable economic development goals such as SDG11-Sustainable cities and communities (9%) and SDG9-Industry and innovation (6%), and environmental sustainability goals such as SDG7-Affordable and clean energy (7%) and SDG6-Clean water and sanitation (5%). Three examples show how RIH combines entrepreneurship and innovation in novel ways to address the determinants of health, thereby contributing to SDG5 (Gender), SDG10 (Inequalities), SDG4 (Education) and SDG8 (Decent work), and indirectly supporting SDG7 (Clean energy) and SDG13 (Climate action). Further research should examine how alternative business models, social enterprises and social finance may support the STI approach behind RIH.

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Schulz, O., et C. de Jong. « Snowmelt and sublimation : field experiments and modelling in the High Atlas Mountains of Morocco ». Hydrology and Earth System Sciences 8, n^o 6 (31 décembre 2004) : 1076–89. http://dx.doi.org/10.5194/hess-8-1076-2004.

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Abstract. Snow in the High Atlas Mountains is a major source for freshwater renewal and for water availability in the semi-arid lowlands of south-eastern Morocco. Snowfall- and snow-ablation monitoring and modelling is important for estimating potential water delivery from the mountain water towers to the forelands. This study is part of GLOWA-IMPETUS, an integrated management project dealing with scarce water resources in West Africa. The Ameskar study area is located to the south of the High Atlas Mountains, in their rain shadow. As a part of the M’Goun river basin within the upper Drâa valley, the study area is characterised by high radiation inputs, low atmospheric humidity and long periods with sub-zero temperatures. Its altitude ranges between 2000 m and 4000 m, with dominant north- and south-facing slopes. Snowfall occurs mainly from November to April but even summit regions can become repeatedly devoid of snow cover. Snow cover maps for the M’Goun basin (1240 km2) are derived from calculations of NDSI (Normalized Difference Snow Index) from MODIS satellite images and snow depth is monitored at four automatic weather stations between 2000–4000 m. Snowfall events are infrequent at lower altitudes. The presence of snow penitentes at altitudes above 3000 m indicates that snow sublimation is an important component of snow ablation. Snow ablation was modelled with the UEB Utah Energy Balance Model (Tarboton and Luce, 1996). This single layer, physically-based, point energy and mass balance model is driven by meteorological variables recorded at the automatic weather stations at Tounza (2960 m) and Tichki (3260 m). Data from snow pillows at Tounza and Tichki are used to validate the model’s physical performance in terms of energy and water balances for a sequence of two snowfall events in the winter of 2003/4. First UEB modelling results show good overall performance and timing of snowmelt and sublimation compared to field investigations. Up to 44% of snow ablation is attributed to snow sublimation in typical winters with subzero temperatures and low atmospheric humidity at an altitude of 3000 m. At altitudes below 3000 m snowmelt generally dominates over sublimation. Unfortunately, the highest altitude zones suffer long periods with direct water loss into the atmosphere by sublimation in the course of which they cannot contribute to direct runoff or groundwater formation in the southern High Atlas Mountains. Keywords: sublimation, snow ablation modelling, energy balance model, High Atlas Mountains

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Welcome Madinga, Nkosivile, Eugine Tafadzwa Maziriri et Thobekani Lose. « Exploring status consumption in South Africa : a literature review ». Investment Management and Financial Innovations 13, n^o 3 (23 août 2016) : 131–36. http://dx.doi.org/10.21511/imfi.13(3).2016.12.

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South Africa is one of the most important countries in the status goods market. In addition, it has the biggest share from the status consumption market in Africa and it is amongst fastest growing countries worldwide in status consumption. The growth in status consumption in South Africa is attributed to the growth of the high-income and middle-income groups. As the demand for status increases and status goods become more available, the concept of status has become an important research area for academics and marketers. The aim of this study is to explore the concept of status consumption and provide an overview of status consumption. In this study, the literature has been reviewed for the studies on the same subject to make a compilation

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Bag, Surajit, Shivam Gupta et Arnesh Telukdarie. « Importance of innovation and flexibility in configuring supply network sustainability ». Benchmarking : An International Journal 25, n^o 9 (29 novembre 2018) : 3951–85. http://dx.doi.org/10.1108/bij-06-2017-0132.

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PurposeThe alignment of procurement strategy with overall business strategy is important for superior firm performance. It is also essential for firms’ purchasing structure to fit the purchasing strategy whether it is cost reduction; value analysis and/or improving delivery and increasing flexibility for achieving superior purchasing performance. The purpose of this paper is to scientifically examine the influence of organization culture (OC), green supplier development (GSD), supplier relationship management, flexibility and innovation on sustainability in supply network (SSN) under the moderation effect of institutional pressures and resources availability.Design/methodology/approachThe study is grounded by integrating institutional theory (IT) and resource-based view (RBV) theory. The study empirically tests the conceptual model through survey data gathered from 175 respondents in the KwaZulu-Natal province of Southern Africa using structural equation modeling which is a multivariate data analysis technique that permits to simultaneously examine many relationships among manifest and latent variables.FindingsIt was found that OC plays a crucial role in shaping the workforce behavior and responsible for enhancing GSDs and building good relationship with suppliers which ultimately results into increased flexibility and innovativeness. Coercive pressures (CPs) play a moderating role between the causal relationship of innovation and SSN. Therefore, CPs have got the ability to amplify or reverse the effect between innovation and SSNs.Research limitations/implicationsThe study suffers from few limitations. First, the study is restricted to one particular province in South Africa. Second, cross-sectional data were used for testing of model in the research study.Practical implicationsThe findings are of great importance for both the researchers and supply chain practitioners. Supply chain practitioners may use this knowledge for benchmarking the supply network configuration process and continuously improve the process. The tested model actually shows the mechanism for enhancing SSNs. In today’s dynamic and uncertain business environment, all firms in the supply network aims to minimize risks and maximize profitability. The findings show that CPs play a moderating effect on the relationship between innovation and SSN. Whenever government authorities and institutions pressurize firms for minimizing pollution levels, we see a trend of increased innovations in the form of new product developments, usage of eco-friendly raw material and application of eco-friendly technology which ultimately minimizes the carbon footprint. Through such initiatives steel and engineering firms conform to the government norms and regulations. However, innovations are possible through collaboration with specialist suppliers and sub-suppliers by adopting a common standard across the supply network. Through this overall process of innovation, the focal firm and sub-suppliers linked in the network will benefit and ultimately achieve a competitive edge. Therefore, firms can experience multiple benefits in terms of lower development costs, lower project cycle completion time, improvement in design for re-manufacturability, low downtime, low supply risks, reduction of greenhouse gas emissions and, ultimately, sustainable development.Originality/valueThe study is unique from dual perspective – both in terms of scope and contribution to supply chain management literature. First, the study integrates flexibility and innovation to study the impact on SSNs. Second, it integrates both IT and RBV theory of firm to test the moderation effect and the findings further opens up window for future research.

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Pienaar, Wessel. « Overview of business procurement processes in South Africa ». Corporate Ownership and Control 10, n^o 1 (2012) : 311–16. http://dx.doi.org/10.22495/cocv10i1c3art1.

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The article focuses on the procurement of goods to support the business operations of organisations, with special reference to South African practice. The following aspects are detailed: (1) identifying and specifying procurement needs; (2) selecting suppliers; and (3) controlling suppliers’ performance. It is deduced that the procurement management process consists of five principal steps: (1) identifying and specifying a procurement need; (2) supplier survey; (3) investigation and assessment of suppliers; (4) choice of supplier(s); and (5) establishing and developing relationships with suppliers and controlling their performance. Steps 2, 3 and 4 collectively form the supplier selection phase.

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Aghimien, D., C. Aigbavboa, W. Thwala et H. Mothiba. « Total Quality Management Practices in Construction Project Delivery in South Africa ». IOP Conference Series : Materials Science and Engineering 640 (13 novembre 2019) : 012004. http://dx.doi.org/10.1088/1757-899x/640/1/012004.

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Fakoya, Michael Bamidele. « Institutional Challenges to Municipal Waste Management Service Delivery in South Africa ». Journal of Human Ecology 45, n^o 2 (février 2014) : 119–25. http://dx.doi.org/10.1080/09709274.2014.11906685.

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Amadi, Victor T., et Patricia Lenaghan. « Facilitating Trade and Strengthening Market Access in the Southern African Customs Union : A Focus on South Africa’s Customs Reform ». South African Mercantile Law Journal 32, n^o 3 (2020) : 309–33. http://dx.doi.org/10.47348/samlj/v32/i3a1.

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In the modern business environment, emphasis is placed on timely production, requiring timely delivery and fast and predictable release of goods at the borders. Experiencing delays in the supply chain of goods increases transaction costs, which can, in consequence, raise the price of export and import products. South Africa is a developing state that needs to be competitive on every front to secure economic growth considering the current push towards the African Continental Free Trade Area (AfCFTA). This article aims to tackle the issue of non-tariff barriers to trade, particularly restrictive customs and administrative procedures at border crossings in the Southern region, by exploring trade facilitation measures which can be crucial for integration and development. Trade facilitation regulates behind-the-border measures and encompasses reform of a country’s customs policies and infrastructure as customs operations can be characterised by a complex array of requirements for traders, including documentation requirements. This article accordingly examines how South Africa is evolving its customs environment to facilitate trade further and to enhance market access of goods into the country and the Southern region. South Africa has adopted a Custom Modernisation Programme (CMP) under the guidance of the South African Revenue Services (SARS). The adoption of this programme can potentially reduce the delays in trade transactions at border points.

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Makhitha, K. M. « Challenges impacting on small independent retailers performance in Soweto, Johannesburg in South Africa ». Investment Management and Financial Innovations 13, n^o 3 (23 septembre 2016) : 258–66. http://dx.doi.org/10.21511/imfi.13(3-1).2016.12.

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This study investigated the challenges independent retailers in Soweto, Johannesburg in South Africa face. The empirical research using a survey method was conducted among independent retailers selling different types of goods. Due to inaccessibility of a database on independent retailers in SA, a convenience sampling method was adopted for the study. Existing literature was used to design a questionnaire targeted at independent retailers to investigate the challenges that impact on their business performance. The findings of the study revealed that competition is the major challenge that independent retailers face which is supported by existing research findings. Other challenges included costs of buying the products, high inventory costs and high rental costs. Furthermore, this study found that marketing related challenges are major challenges compared to finance related challenges. Independent retailers need to market the businesses appropriately in order to survive and do better than their competitors. Keywords: independent retailess, costs, buying, selling, goods. JEL Classification: L81, F1

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Biljohn, Maréve Inge, et Liezel Lues. « Social innovation and service delivery in Belgium and South Africa ». Transforming Government : People, Process and Policy 13, n^o 2 (20 mai 2019) : 143–58. http://dx.doi.org/10.1108/tg-11-2018-0070.

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Purpose Social innovation (SI) remains a latent area in the South African local government (LG) sphere despite its growing use in public-sector service delivery globally. This paper aims to investigate the use of SI in the service delivery of LG through a comparison between the City of Ghent (CoG) (Belgium) and the Mangaung Metropolitan Municipality (MMM) (South Africa). Design/methodology/approach Through a comparative case study approach, qualitative research methods were used to both collect and analyze the data. Data collection instruments included document analysis (naturally occurring data), semi-structured interviews (generated data) and focus group discussions (generated data). Findings Although LG is obliged to collaborate with citizens, various factors influence citizens’ ability to make contributions, even when platforms are created. Collaborative initiatives aid in the realization of collective development visions and enhance citizen participation in a more responsive and inclusive approach to service delivery. Collaborations would require citizens and LG officials to be empowered by finding new ways of working together, as well as developing skills. Practical implications Citizens’ participation when SI is used to enhance service delivery should be meticulously planned. Co-producing services require a conducive internal organizational context that advances citizen participation in the governance and decision-making of service delivery, which is likewise optimal for enhancing the use of SI during the respective co-production service delivery stages. Achieving a conducive internal organizational context is influenced by the role of LG officials and politicians in understanding the value proposition of participation in service delivery to citizens. This value proposition is crucial to building and establishing a trust relationship between citizens, LG officials and politicians. Finally, consensus concerning the concept of SI and its use and implementation is important to ensure its consistent use and application by a municipality, and thus calls for further in-depth investigation. Originality/value SI is a nascent area for which the discourse is still under development, and it is a concept that is often the subject of debate in literature. This paper is justified by the fact that the use of SI in the South African LG sphere lags behind the growing use thereof in public-sector service delivery by LGs globally. In addition, the study presents novel insights regarding similarities and differences in the use of SI through a comparison between two LGs, namely, the MMM and the CoG.

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Isa, Rasheed, Fidelis Emuze, Dillip Das et Bankole Osita Awuzie. « Modeling a transformational route to infrastructure sustainability in South Africa ». Built Environment Project and Asset Management 8, n^o 2 (14 mai 2018) : 147–59. http://dx.doi.org/10.1108/bepam-11-2016-0070.

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Purpose The purpose of this paper is to propose a model for operationalizing the integrated use of lean and sustainability concepts for infrastructure delivery. This model is premised on the need for the attainment of a sustainable built environment through efficient infrastructure delivery. Design/methodology/approach A case study research design was used in assessing five purposively selected cases within Gauteng province in South Africa. These facilities attained Green Building Council of South Africa ratings of 5- to 6-star, for the rating of green buildings and available evidence of integration of lean principles at the developmental stage. Questionnaires were administered to project’s role-players and semi-structured interviews were conducted with the users and facility managers, in order to elicit data for the model development. Questionnaire survey was adopted for the model validation. Findings The lean-sustainability platform for infrastructure delivery demonstrates features such as resources, drivers, barriers, activities, outputs, the results, and the ultimate impact. The findings give insight into various components of the model. It validates its robustness and highlights leadership among other critical factors necessary for successful operationalization of the lean-sustainability ethos required to transform the delivery of infrastructure. Practical implications The developed model provides a transformational route for achieving infrastructure sustainability. The lean-sustainable indicators identified will serve as evaluation tools for assessing lean-sustainability ethos during the delivery phases of infrastructure projects. Originality/value The model provides a new way of thinking about infrastructure project delivery regarding the need to promote sustainability in the built environment.

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Inglesi-Lotz, Roula, et Rangan Gupta. « THE LONG-RUN RELATIONSHIP BETWEEN HOUSE PRICES AND INFLATION IN SOUTH AFRICA : AN ARDL APPROACH ». International Journal of Strategic Property Management 17, n^o 2 (27 juin 2013) : 188–98. http://dx.doi.org/10.3846/1648715x.2013.807400.

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This paper investigates whether house prices provide a suitable hedge against inflation in South Africa by analysing the long-run relationship between house prices and the prices of non-housing goods and services. Quarterly data series are collected for the luxury, large middle-segment, medium middle-segment, small middle-segment and the entire middle segment of house prices, as well as, the consumer price index excluding housing costs for the period 1970:Q1–2011:Q1. Based on autoregressive distributed lag (ARDL) models, the empirical results indicate long-run cointegration between the house prices of all the segments and the consumer price index excluding housing costs. Moreover, the long-run elasticity of house prices with respect to prices of non-housing goods and services, i.e., the Fisher coefficient is greater than one for the luxury segment, virtually equal to one for the small middle-segment, and less than one for the large and medium middle-segments, as well as the affordable segments. More importantly though, the estimated Fisher coefficients are not statistically different from unity – a result consistent with the proposed theoretical framework relating housing prices and consumer prices excluding housing expenditure. In general, we infer that house prices in South Africa provide a stable inflation hedge in the long-run.

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Kwofie, Titus, Clinton Aigbavboa et Zanele Matsane. « Key drivers of effective collaborative working inconstruction supply chain in South Africa ». International Journal of Construction Supply Chain Management 9, n^o 2 (31 décembre 2019) : 81–93. http://dx.doi.org/10.14424/ijcscm902019-81-93.

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Recent researchinto construction supply chain, has identified need to pursue the drivers for effective collaborative working in construction project delivery. Identification and implementation of the drivers for effective collaboration is deemed to be the precursor for optimising the benefits of collaborative working in construction project delivery. However, there has been little research that focus on key drivers of collaborative working in the construction sector compared to the manufacturing, production and service delivery sectors. The aim of this study is to identify the key drivers for effective collaborative working in construction project delivery. The study primarily adopted an exploratory qualitative design using interviews on three case study projectsthatadopted collaborative working in South Africa. The data was analysed using thematic analysis. The results revealed, efficient operational governance practices in team work, effective Integration strategies in team management and people andenvironmental management strategies as the three main factor drivers for effective collaboration in construction business and project delivery. It further established effective communication, building trust, managerial and employee support & motivation and effective leadership as the under bedding tenets of these driving themes. The findings thus affirmed that the human behavioural and environmental factors cannot be overlooked if effective collaborative working in construction project delivery can be achieved. The drivers for effective collaborative working could be diverse with limited understanding of the key factors in the construction industry. The study has given an understanding of the key drivers of effective collaboration thatcan help stakeholders and practitioners to operationalise the factors in order to optimise the benefits of collaborative working in construction supply chain.

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Aiyetan, Ayodeji Olatunji, et Dillip Kumar Das. « Evaluation of the Factors and Strategies for Water Infrastructure Project Delivery in South Africa ». Infrastructures 6, n^o 5 (23 avril 2021) : 65. http://dx.doi.org/10.3390/infrastructures6050065.

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Infrastructure project delivery, specifically the delivery of water infrastructure projects, is a serious challenge in South Africa. Therefore, using the study context of water utility agencies in South Africa, the objective of this study was to examine the challenges that emanate from poor delivery and factors that cause poor delivery of water infrastructure projects in South Africa. Furthermore, it evaluated the various strategies that could enable improvement in water infrastructure project delivery. A survey research method constituting data obtained on the perceptions of relevant stakeholders and ordinal regression modeling were used for conducting the study. Findings suggest that delay in project completion, cost overruns, poor quality of work, poor fund utilization, and poor service delivery are the major challenges of the poor delivery of projects. The major factors that cause such challenges are linked to four aspects of the infrastructure projects such as project management, organization and management, construction and construction management, and sociopolitical. Six-pronged strategic measures, which include capacity building, the appointment of competent and skilled professionals, structuring review and monitoring processes, enhancing collaboration and communication among stakeholders, enabling accountability and transparency, and adopting participative leadership, can assist efficient water infrastructure project delivery in South Africa.

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Reddy, Michael. « Total Quality Management (TQM) : A Catalyst for Service Delivery in the South African Police Service ». Africa’s Public Service Delivery and Performance Review 2, n^o 4 (1 décembre 2014) : 5. http://dx.doi.org/10.4102/apsdpr.v2i4.65.

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September 2014 marked the release of the 2013/14 crime statistics in South Africa by the National Commissioner of the SAPS and the Minister of Police. Does a sense of safety and security fill the atmosphere? Do most South Africans, investors, and tourists alike believe that the crime rate in South Africa is reflective of a war zone and that South Africa is in a quagmire that engenders irretrievable damage to the lives of the citizenry and the economy? It is accepted that crime is a conflation of a number of economic, social and cultural factors; hence as a reviewable point, can the SAPS ensure the development of unassailable and perpetual policy solutions, underpinned with the highest quality that provides a guarantee of the citizen’s basic constitutional right to freedom and life. This article reviews literature on TQM and extrapolates lessons learnt to the practical functioning of the SAPS with a view to provide a myriad of TQM principles that may be considered by SAPS Management; this could serve as a catalyst for an improved policing service in South Africa.

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Pienaar, WJ (Wessel). « Resource consumption analysis in the governance of transport infrastructure in a developing country ». Risk Governance and Control : Financial Markets and Institutions 6, n^o 3 (2016) : 89–91. http://dx.doi.org/10.22495/rcgv6i3art13.

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This paper provides a detailed estimate of fuel consumption rates for six representative vehicle classes on different types of rural roads in South Africa for use in macroscopic analysis during road planning. The vehicle classes are: Cars, light petrol-driven vehicles other than cars, light goods vehicles, medium-sized goods vehicles, heavy goods vehicles and buses. Measured and estimated fuel consumption rates on different paved and unpaved rural road types in flat, rolling and mountainous terrain are supplied

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Griffith, Christopher J., Linda M. Jackson et Ryk Lues. « The food safety culture in a large South African food service complex ». British Food Journal 119, n^o 4 (3 avril 2017) : 729–43. http://dx.doi.org/10.1108/bfj-11-2016-0533.

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Purpose The purpose of this paper is to assess elements of food safety management and food safety culture within a prominent South African entertainment, hotel and food service complex. Design/methodology/approach In this paper a qualitative case study approach was used. Following a comprehensive literature review, based on factors known to be important in developing a food safety culture, in combination with national and international food safety standards, an interview guide was constructed and utilised in a series of semi-structured interviews. The interviewees represented different management levels involved in food delivery but did not include board level managers. Findings Many of the factors considered important in good food safety management, including the presence of a formal food safety policy and the creation and maintenance of a positive food safety culture, were absent. Although a formal system of internal hygiene auditing existed and food safety training was provided to food handlers they were not integrated into a comprehensive approach to food safety management. Food safety leadership, communication and support were considered deficient with little motivation for staff to practise good hygiene. Originality/value Food safety culture is increasingly recognised as a contributory factor in foodborne disease outbreaks and is the focus of increasing research. However, although every food business has a unique food safety culture there are relatively few published papers concerning its analysis, application and use within specific businesses. This case study has identified food safety culture shortcomings within a large food service facility suggesting there was a potentially significant food safety risk and indicates ways in which food safety could be improved and the risk reduced. The results also suggest further work is needed in the subject of food safety culture and its potential for reducing foodborne disease.

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Iyamu, Tiko, et Sibulela Mgudlwa. « ANT Perspective of Healthcare Big Data for Service Delivery in South Africa ». Journal of Cases on Information Technology 23, n^o 1 (janvier 2021) : 65–81. http://dx.doi.org/10.4018/jcit.2021010104.

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In South Africa, there has been for many years challenges in how healthcare big data are accessed, used, and managed by facilities, particularly the small health facilities. The challenges arise from inaccuracy and inconsistency of patients' data and have impact on diagnoses, medications, and treatments, which consequently contributes to fatalities in South Africa, particularly in the rural areas of the country. The problem of inaccuracy and inconsistency of patients' data is often caused by lack of or poor analysis (or analytics) of data. Thus, the objective of this research was to understand the factors that influence the use and management of patients' big data for healthcare service delivery. The qualitative methods were applied, and a South African healthcare facility was used as a case in the study. Actor network theory (ANT) was employed as a lens to guide the analysis of the qualitative data. Based on the findings from the analysis, a model was developed, which is intended to guide analytics of big data for healthcare purposes, towards improving service delivery in the country.

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Abrahams, Caryn, et David Everatt. « City Profile : Johannesburg, South Africa ». Environment and Urbanization ASIA 10, n^o 2 (21 août 2019) : 255–70. http://dx.doi.org/10.1177/0975425319859123.

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The city of Johannesburg offers insights into urban governance and the interesting interplay between managing the pressures in a rapidly urbanizing context, with the political imperatives that are enduring challenges. The metropolitan municipality of Johannesburg (hereafter Johannesburg), as it is known today, represents one of the most diverse cities in the African continent. That urbanization, however, came up hard against the power of the past. Areas zoned by race had been carved into the landscape, with natural and manufactured boundaries to keep formerly white areas ‘safe’ from those zoned for other races. Highways, light industrial plant, rivers and streams, all combined to ensure the Johannesburg landscape are spatially disfigured, and precisely because it is built into the landscape, the impact of apartheid has proved remarkably durable. Urban growth is concentrated in Johannesburg’s townships and much of it is class driven: the middle class (of all races) is increasingly being found in cluster and complexes in the north Johannesburg, while poor and working-class African and coloured communities in particular are densifying in the south. The racial and spatial divisions of the city continue to pose fundamental challenges in terms of governance, fiscal management and spatially driven service delivery.

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Russell, Edward W., et Dick G. Bvuma. « Alternative service delivery and public service transformation in South Africa ». International Journal of Public Sector Management 14, n^o 3 (juin 2001) : 241–65. http://dx.doi.org/10.1108/09513550110390819.

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Mathu, Kenneth. « Supply Chain Management as a Competitive Advantage of Fast Moving Consumer Goods SMEs in South Africa ». Journal of Energy and Natural Resources 10, n^o 1 (2021) : 33. http://dx.doi.org/10.11648/j.jenr.20211001.14.

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Ambe, Intaher Marcus. « Key Indicators For Optimising Supply Chain Performance : The Case Of Light Vehicle Manufacturers In South Africa ». Journal of Applied Business Research (JABR) 30, n^o 1 (30 décembre 2013) : 277. http://dx.doi.org/10.19030/jabr.v30i1.8301.

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This article investigates key indicators for optimising supply chain performance of light vehicle manufacturers in South Africa. The article is based on a survey conducted among light vehicle manufacturers in South Africa with origins in Asia and Europe. Semi-structured interview questionnaire was used based on purposive sampling technique and the data was analysed using SPSS. The findings revealed that quality, final product delivery reliability and cost were highly rated and the most important indicators for the South African automotive market. Innovation (radical and incremental changes) was the least important among the indicators sampled. The article further revealed that there is a perceived difference on the importance of supply chain indicators between manufacturers of Asian and European origins. Final product delivery reliability and order delivery lead time tended to be more important to European manufacturers compared to Asian manufacturers. The article attests to the fact that competitiveness in cost, quality and product offerings are paramount to automotive manufacturers in todays turbulent environment. It also reveals key competitive criteria used by European and Asian manufacturers based in South Africa. The article contributes to literature on SCM and reveals the way in which vehicle manufacturers in South Africa do business.

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Dzansi, Lineo Winifred. « A South African Study Of Influence Of Fairness Of Human Resource Management Practices On Service Quality ». Journal of Applied Business Research (JABR) 32, n^o 3 (2 mai 2016) : 871–82. http://dx.doi.org/10.19030/jabr.v32i3.9670.

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This paper deals with the problem of poor service delivery in municipalities across South Africa – a problem that seems to elude a lasting solution. It assesses the extent to which perceived fairness in human resource management (HRM) practices affect service quality of selected municipalities in South Africa. Falling on organizational justice theory, it is posited that the HRM practices of municipalities could explain the poor service being delivered by municipalities in South Africa. Quantitative data collected from employees of nine randomly selected municipalities in the Free State Province was used to create indices for employee fairness perceptions of HRM practices as well as service quality as perceived by customers. From regression analysis, the results indicate that: employees perceive HRM practices as unfair; service delivery does not meet citizens’ expectations; and, statistically speaking, quality of service delivery is significantly and positively related to perceived fairness in HRM practices namely compensation (distributive); recruitment and Selection (procedural); and promotion (procedural) at the .05 and .01 levels of significance – meaning that fair HRM practices are important for quality service delivery.

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Mutula, Stephen, et Daisy Jacobs. « Knowledge Management Solution to Challenges of Higher Education in South Africa ». International Journal of Innovation in the Digital Economy 1, n^o 1 (janvier 2010) : 1–18. http://dx.doi.org/10.4018/jide.2010091501.

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This article presents challenges facing higher education in South Africa and how knowledge management can be applied to ameliorate the situation. Some of these challenges include internal and external pressures for accountability and transparency in the management of the institutions; declining state subsidies; stiff competition from global counterparts; low graduate throughput; declining enrolments; inadequate facilities (e.g. space, ICTs and equipment); ill-prepared graduates for the job market; limited partnership with industry and government; brain drain; bureaucracy and general poor service delivery. The authors submit that South African universities have largely not embraced knowledge management practices and argue that KM integration within the universities’ strategic processes and operations can help address the challenges facing them. The article is largely based on authoritative secondary and primary sources complemented by the authors’ experiences working within university environments in Southern Africa.

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Dalgliesh, C. D., P. A. Bowen et R. C. Hill. « Environmental sustainability in the delivery of affordable housing in South Africa ». Engineering Construction and Architectural Management 4, n^o 1 (mars 1997) : 23–39. http://dx.doi.org/10.1046/j.1365-232x.1997.00069.x.

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