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Littérature scientifique sur le sujet « Service delivery »

Auteur : Grafiati

Publié le 4 juin 2021

Mis à jour le 25 juillet 2025

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Articles de revues sur le sujet "Service delivery"

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Kavanagh, Steve, and Fiona Hawker. "The fall and rise of the South Australian telepsychiatry network." Journal of Telemedicine and Telecare 7, no. 2_suppl (2001): 41–43. http://dx.doi.org/10.1258/1357633011937083.

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The Rural and Remote Mental Health Service (RRMHS) has delivered telepsychiatry services through the use of videoconferencing to South Australian communities since May 1994. The survivability of the service results from a combination of factors that have seen the RRMHS expand to 48 centres and deliver an average of 100 clinical sessions a month. The key factors responsible for the success of the service lie in the model of service delivery, management support, and the implementation of a system for the scheduling and reporting of videoconference activity. The current model of service delivery

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Rachmi, Irsafanti, Edhie Budi Setiawan, Yosi Pahala, Veronica Veronica, and Ferdy Trisanto Setiawan. "Customer Service and Delivery Service Quality of Delivery Service Companies." Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG) 11, no. 2 (2024): 153. http://dx.doi.org/10.54324/j.mtl.v11i2.1384.

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The development of goods delivery services could be seen from the growth of service companies’ quantity domestically and abroad. People could determine which delivery services they will use based on their will and the service quality. Freight forwarding companies often experience difficulty in retaining delivery services’ loyal customers. The purpose of the study is to analyze the influence of satisfaction, service quality, and customer’s services on customer’s loyalty of the freight forwarder company. The research technique used the Quantitative approach that the survey data was collected and

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Talib, Muhammad Adeel, Muhammad Nabeel Talib, and Madiha Akhtar. "Service Packaging: A Pattern Based Approach Towards Service Delivery." Computer and Information Science 12, no. 2 (2019): 14. http://dx.doi.org/10.5539/cis.v12n2p14.

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Authentication, authorization, billing and monitoring are all common service delivery functions that are generally required to be added on to core business services in order for them to be delivered online commercially. Extending core services with these service delivery functions requires considerable effort if implemented ground-up and can be subject to limitations if outsourced to a service broker or a conventional middleware platform. Because of the ubiquitous nature of these service delivery functions, we see them as reusable patterns for service delivery. In this paper we have introduce

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Lawson-Body, Assion, Laurence Mukankusi, and Glenn Miller. "An Adaptation Of The Balanced Scorecard For E-Government Service Delivery: A Content Analysis." Journal of Service Science (JSS) 1, no. 1 (2008): 75–82. http://dx.doi.org/10.19030/jss.v1i1.4303.

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E-government services refer to the emerging area of IS and IT services that are delivered electronically. The way that government agencies design and deliver services and configure and deploy underlying information and communications technologies, is central to the performance of e-government service delivery. This paper examines the effectiveness of website-supported Balanced Scorecards four dimensions (innovation and learning, internal process, veteran value proposition, and financial) in improving e-government service delivery performance. The study used content analysis to analyze the data

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Kernaghan, Kenneth. "Moving towards the virtual state: integrating services and service channels for citizen-centred delivery." International Review of Administrative Sciences 71, no. 1 (2005): 119–31. http://dx.doi.org/10.1177/0020852305051688.

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Governments around the world are increasingly seeking to provide integrated, citizen-centred service delivery. The aim is to organize the delivery of services from the perspective of citizens rather than of governments and to deliver these services seamlessly across governments and across the delivery channels of the internet, the telephone and the service-counter. The four major categories of barriers to integrated service delivery are political/legal, structural, operational/managerial and cultural ones. The means of overcoming these barriers include such approaches as creating new service d

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Ayieko, Emily Nyanchoka, and Esther Gitonga. "Police Reform Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters, Kenya." International Journal of Business Management, Entrepreneurship and Innovation 2, no. 4 (2020): 16–32. http://dx.doi.org/10.35942/jbmed.v2i4.145.

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This study focused on Police Reforms Practices and Service Delivery in the Kenya Police Service at Machakos County Police Headquarters. Police reforms in Kenya as availed from literature indicate that the colonial government in 1950 made attempts on reforming the police force. The appointment of the National Task Force on Police Reforms arose mainly from the post-election violence in 2007-2008 where hundreds of Kenyans lost their lives, thousands of people were displaced and property destroyed. This is because the police officers used excessive force, they were not trained to handle the violen

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Bombeld, Madeleine. "We Deliver! Randall Express Delivery Service." Journal of Access Services 5, no. 1-2 (2008): 343–48. http://dx.doi.org/10.1080/15367960802199158.

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Leynes, Evelyn A. "QUALITY STUDENT SERVICES DELIVERY FOR MINDORO AND MARINDUQUE STATE COLLEGES." International Journal of Research -GRANTHAALAYAH 7, no. 6 (2019): 93–106. http://dx.doi.org/10.29121/granthaalayah.v7.i6.2019.763.

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This study looked into the profile of the program implementers in terms of age, sex, and educational attainment, number of years as service practitioners and trainings and seminars attended. Likewise it also covered the assessment on the different institutional programs and services which include admission services, guidance and counseling services, scholarship and financial assistance, food services, health services, library services and student housing. The integration of innovative practices in the delivery of quality student services were also determined. Research design was descriptive wi

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Securato, Camila Rocha Tafarello, Claudio Felisoni De Angelo, and Victor Ragazzi Isaac. "Consumer engagement in the sharing economy: a perspective in the crowdsourced delivery services." International Journal of Scientific Management and Tourism 9, no. 6 (2023): 3674–706. http://dx.doi.org/10.55905/ijsmtv9n6-022.

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The sharing economy (SE) is becoming increasingly popular, yet it is not fully theorized. SE is defined as an activity whereby a platform provider links a consumer that aims to temporarily utilize assets with a peer service provider who grants access to these assets and with this delivers the core service, replacing ownership, the SE is projected to grow from $15 billion in 2014 to $335 billion in 2025. This article examines consumer engagement in the context of service sharing, more specifically, crowdsourced delivery platforms via an interpretive study of the leading Brazilians platforms, iF

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Iranmanesh, Saeid, and Raad Raad. "A Novel Data Forwarding Strategy for a Drone Delay Tolerant Network with Range Extension." Electronics 8, no. 6 (2019): 659. http://dx.doi.org/10.3390/electronics8060659.

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Amazon, Uber Eats, and United Parcel Service (UPS) are planning to launch drone delivery services in the near future. Indeed, recently, Google has received Federal Aviation Administration (FAA) approval for its Wings delivery platform. Amazon claims that a drone logistics network is more cost-efficient and quicker than a motor vehicle delivery network. In this paper, we propose a data delivery service by the drone network in addition to parcel delivery. We propose Heuristic Flight Path Planning (HFPP) that plans a drone’s flight path based on parcel delivery destination as well as data deliver

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Thèses sur le sujet "Service delivery"

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Mak, Yin-chun. "Improving service delivery in the Urban Services Department." Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1859654X.

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Mak, Yin-chun, and 麥燕珍. "Improving service delivery in the Urban Services Department." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1997. http://hub.hku.hk/bib/B31965660.

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Wisely, David Roger. "Mobile multimedia service delivery." Thesis, King's College London (University of London), 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418298.

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Cai, Wei. "Optimizing cloud gaming service delivery." Thesis, University of British Columbia, 2016. http://hdl.handle.net/2429/57861.

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The high-profit digital gaming industry has merged with the increasing interest in transforming everything into cloud services, which leads to a novel concept called cloud gaming. In this thesis, we aim to investigate the optimization of quality of experience (QoE) for cloud gaming system, while considering different challenges, system constraints and service requirements. First, we investigate video compression technologies based on existing cloud gaming system, in which the cloud hosts the game engine and streams rendered gaming videos to players through the Internet. We propose to cooperati

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Aslanzadeh, Marjan. "Synergism in multichannel service delivery." Doctoral thesis, importedStudentThesis, 2013. https://researchprofiles.canberra.edu.au/en/studentTheses/99f549a5-29ee-4f3c-84e2-f389a67847b7.

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Frame, Andrea. "Service delivery systems in financial service companies : cross cultural delivery and the implications for standardisation." Thesis, Birmingham City University, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.263069.

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Beatty, Kate E., Nathan Hale, Michael Meit, Paula Masters, and Amal Khoury. "Clinical Service Delivery along the Urban/Rural Continuum." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/6870.

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Background: Engagement in the core public health functions and ten essential services remains the standard for measuring local health department (LHD) performance; their role as providers of clinical services remains uncertain, particularly in rural and underserved communities. Purpose: To examine the role of LHDs as clinical service providers and how this role varies among rural and nonrural communities. Methods: The 2013 National Association of County and City Health Officials (NACCHO) Profile was used to examine the geographic distribution of clinical service provision among LHDs. LHDs were

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ABOUSABEA, Emad Mohamed Abd Elrahman. "Optimization algorithms for video service delivery." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00762636.

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The aim of this thesis is to provide optimization algorithms for accessing video services either in unmanaged or managed ways. We study recent statistics about unmanaged video services like YouTube and propose suitable optimization techniques that could enhance files accessing and reduce their access costs. Moreover, this cost analysis plays an important role in decision making about video files caching and hosting periods on the servers. Under managed video services called IPTV, we conducted experiments for an open-IPTV collaborative architecture between different operators. This model is ana

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Momma, Atsuhito 1966. "Value delivery through product-based service." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9223.

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Thesis (S.M.M.O.T.)--Massachusetts Institute of Technology, Sloan School of Management, Management of Technology Program, 2000.<br>Includes bibliographical references (leaf 69).<br>Products and services are two ways firms delivery value to customers. In some situations firms augment physical products with services related to that product. In other situations the service offered to customers is the primary offering and it is enabled by a product. This paper investigates enterprise resource planning (ERP) software tracking its evolution from predominantly a product with associated services to an

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Minnie, Johan A. "Improving public service delivery through marketing." Thesis, Stellenbosch : Stellenbosch University, 2000. http://hdl.handle.net/10019.1/51798.

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Thesis (MPA)--Stellenbosch University, 2000.<br>ENGLISH ABSTRACT: The hypothesis explored in this thesis is that the application of marketing in the public sector will improve public service delivery. Three different areas of academic enquiry are examined in an effort to prove a beneficial relationship between marketing and public service delivery. These three areas are Public Management, Marketing, and Services Management. Certain challenges for improving service delivery are identified in each of these disciplines, and the current status of public sector marketing is described. The st

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Livres sur le sujet "Service delivery"

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Great Britain. Office of Government Commerce., ed. Service delivery. TSO, 2001.

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Office, Great Britain Cabinet, ed. Electronic service delivery of government services. Cabinet Office, 1999.

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DiGennaro Reed, Florence D., and Derek D. Reed, eds. Autism Service Delivery. Springer New York, 2015. http://dx.doi.org/10.1007/978-1-4939-2656-5.

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1941-, Miyazaki Hayao, ed. Kiki's delivery service. Tokuma Pub., 1992.

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British Columbia Centre for Disease Control., ed. Service delivery plan. Ministry of Health and Ministry Responsible for Seniors, 1997.

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1941-, Miyazaki Hayao, Oniki Yuji, Kadono Eiko, and Mapa Rina, eds. Kiki's delivery service. Viz Media, 2005.

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Great Britain. Office of Government Commerce., ed. Service delivery (OGC). Stationery Office, 2001.

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1941-, Miyazaki Hayao, Oniki Yuji, Kadono Eiko, and Mapa Rina, eds. Kiki's delivery service. Viz Media, 2006.

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1949-, Clark Graham, and Shulver Michael, eds. Service operations management: Improving service delivery. 4th ed. Pearson, 2012.

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Johnston, Robert. Service operations management: Improving service delivery. 4th ed. Pearson, 2012.

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Chapitres de livres sur le sujet "Service delivery"

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Helo, Petri, Angappa Gunasekaran, and Anna Rymaszewska. "Service Delivery." In SpringerBriefs in Operations Management. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40430-1_6.

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Dryden, Windy. "Service Delivery." In Single-Session Therapy (SST), 2nd ed. Routledge, 2023. http://dx.doi.org/10.4324/9781003386353-17.

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Hughes, Owen. "Service Delivery." In Public Management and Administration. Macmillan Education UK, 2017. http://dx.doi.org/10.1057/978-1-137-56010-0_12.

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Linklater, Jonathon. "Service delivery." In Stammering Resources for Adults and Teenagers. Routledge, 2020. http://dx.doi.org/10.4324/9780429263835-2.

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Ingle, Beverly Rudkin. "Designing Services and Service Delivery." In Design Thinking for Entrepreneurs and Small Businesses. Apress, 2013. http://dx.doi.org/10.1007/978-1-4302-6182-7_6.

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Bowers, Anne M. "Service Delivery Models." In Handbook of Intellectual Disabilities. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-20843-1_7.

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Helo, Petri, Angappa Gunasekaran, and Anna Rymaszewska. "Managing Service Delivery." In SpringerBriefs in Operations Management. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-40430-1_7.

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Odom, Samuel L. "Service Delivery Model." In Encyclopedia of Autism Spectrum Disorders. Springer New York, 2013. http://dx.doi.org/10.1007/978-1-4419-1698-3_944.

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Joaquin, M. Ernita. "Urban Service Delivery." In Managing the Sustainable City. Routledge, 2017. http://dx.doi.org/10.4324/9781315717401-8.

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Kalolo, Albino, and Mwandu Kini Jiyenze. "Health Service Delivery." In Leadership and Governance in Primary Healthcare. CRC Press, 2023. http://dx.doi.org/10.1201/9781003346821-3.

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Actes de conférences sur le sujet "Service delivery"

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Andini, Dahlia, Ainur Fitri, Endang Mannan, and Muhammad Nurpratama. "Book Delivery Service as STIESIA Surabaya Library Service Innovation." In 3rd International Conference on Record and Library. SCITEPRESS - Science and Technology Publications, 2018. http://dx.doi.org/10.5220/0008669500002300.

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Arends, Marlon, and Tendani Mawela. "Chatbot Adoption in Public Service Delivery." In 2024 International Conference on Computer and Applications (ICCA). IEEE, 2024. https://doi.org/10.1109/icca62237.2024.10927776.

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"Service delivery." In Proceedings of UK Radiological Conference 2012. The British Institute of Radiology, 2012. http://dx.doi.org/10.1259/conf-pukrc.2012.9c.service-delivery.

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"Service Delivery." In Proceedings of UK Radiological Conference 2020. The British Institute of Radiology, 2020. http://dx.doi.org/10.1259/conf-pukrc.2020.posters-m-service-delivery.

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Kresnye, K. Cassie, Christopher Flynn Martin, and Patrick C. Shih. "Drone Delivery Service." In ACI'2020: Seventh International Conference on Animal-Computer Interaction. ACM, 2020. http://dx.doi.org/10.1145/3446002.3446062.

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Weber, Ingo, Alistair Barros, Norman May, Jörg Hoffmann, and Tomasz Kaczmarek. "Composing Services for Third-party Service Delivery." In 2009 IEEE International Conference on Web Services (ICWS). IEEE, 2009. http://dx.doi.org/10.1109/icws.2009.85.

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"Service Delivery and Optimisation." In Proceedings of UK Radiological Conference 2019. The British Institute of Radiology, 2019. http://dx.doi.org/10.1259/conf-pukrc.2019.posters-service-delivery.

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Skačkauskienė, Ilona, and Jurga Vestertė. "Discourse on service modularity: investigating service delivery process." In Contemporary Issues in Business, Management and Economics Engineering. Vilnius Gediminas Technical University, 2019. http://dx.doi.org/10.3846/cibmee.2019.060.

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*E-mail: jurga.vesterte@vgtu.lt Abstract. Purpose – the purpose of this research is to determine aspects of the service delivery process what must be considered for modularisation. The aim is reached through (1) investigating the process construct; (2) describing and schematizing service delivery process through integration of customer and provider perspectives; (3) ascertaining the as-pects of the service delivery process modularisation. Research methodology – the article is built on an overview of the scientific literature dealing with the topic, using meth-ods of comparative analysis, syste

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Lopes, Nuno Vasco, and Soumaya Ben Dhaou. "Public Service Delivery Framework." In ICEGOV '18: 11th International Conference on Theory and Practice of Electronic Governance. ACM, 2018. http://dx.doi.org/10.1145/3209415.3209489.

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"Innovation in service delivery." In Proceedings of UK Radiological Conference 2013. The British Institute of Radiology, 2013. http://dx.doi.org/10.1259/conf-pukrc.2013.innovation.

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Rapports d'organisations sur le sujet "Service delivery"

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Marshak, Ronni. Kinek Package Delivery Service. Patricia Seybold Group, 2010. http://dx.doi.org/10.1571/pp01-14-10cc.

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Herrera, Cristian, and Andy Oxman. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/170411.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or

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Herrera, Cristian, Andy Oxman, and Shaun Treweek. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/1704112.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or

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Salahodjaev, Rauf. Assessing Service Delivery in Rural Areas of Uzbekistan. TOSHKENT SHAHRIDAGI XALQARO VESTMINSTER UNIVERSITETI, 2020. https://doi.org/10.70735/tnsm7297.

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This study assesses the quality of public service delivery in rural areas of Uzbekistan based on field visits to the following regions of Uzbekistan - Surkhandarya, Kashkadarya, Jizzakh, and Syrdarya. This study conducts a survey of 428 respondents at the Public Service Agency. The visitors were asked a range of questions and were offered a chance to submit recommendations to improve the services in the future. The econometric analysis offers first empirical results for the drivers of public service delivery quality in rural Uzbekistan

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Flumian, Maryantonett. Innovations in Public Services Delivery: Issue No. 6: The Management of Integrated Service Delivery: Lessons from Canada. Inter-American Development Bank, 2018. http://dx.doi.org/10.18235/0001050.

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Idris, Iffat. Service Delivery Modalities in Protracted FCV Settings. Institute of Development Studies, 2025. https://doi.org/10.19088/k4dd.2025.003.

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This review looks at modalities to deliver services in five sectors in fragile, conflict-affected and vulnerable (FCV) settings. The common challenge is how to bring about rapid delivery to meet pressing needs, without (further) undermining state systems. Modalities used were found to vary somewhat across the five sectors, e.g. some relying more on community participation, others on the private sector. However, in all five sectors a common focus in interventions considered to be effective was on: engaging local communities; working with community-based organizations; using public-private partn

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Moore, K. SMTP Service Extension for Delivery Status Notifications. RFC Editor, 1996. http://dx.doi.org/10.17487/rfc1891.

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Carson, Jessica, and Marybeth Mattingly. Social Service Delivery in Two Rural Counties. University of New Hampshire Libraries, 2019. http://dx.doi.org/10.34051/p/2020.348.

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Wegand, John, Keith Lucas, Andrew Seelinger, Luke Davis, and Edgar Bellinger. Express Tool Delivery Service/Virtual Tool Crib. Defense Technical Information Center, 2001. http://dx.doi.org/10.21236/ada389544.

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Garrison, James. Identifying and Defining Natural Service Delivery Systems. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1604.

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