Tesi: "Business Process Management Systems (BPMSs)"

1

Carrara, André Ramos. "Implantação de sistema BPMS para a gestão por processos: uma análise crítica". Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-30052011-232229/.

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Abstract (sommario):

Sistemas BPMS surgiram com o objetivo de suportar o modus operandi da gestão por processos nas organizações. Tais sistemas possuem diversas premissas que envolvem a grande interação de usuários de negócio na sua implantação e operação, amparadas por evoluções tecnológicas que permitem a redução drástica de programação e integração com sistemas legados, além do fácil desenvolvimento de indicadores e alteração de regras de negócio. Existem poucos estudos que focam na implantação de sistemas BPMS e avaliação de tais fatores. Esta dissertação buscou através da realização de levantamento bibliográfico e da condução de pesquisa de campo ampliar o conhecimento acerca do tema. A implantação de um sistema BPMS foi realizada através da aplicação de uma pesquisa-ação, o que permitiu a interação e avaliação do tema frente a pontos considerados pela literatura, assim como a descoberta de possíveis fatores a serem considerados. Os resultados obtidos revelam que as proposições não se confirmaram totalmente, o que aponta para um possível distanciamento entre a teoria e a prática. Da mesma forma aponta uma tendência da redução de programação e maior envolvimento de usuários de negócio na implantação e operação de tais sistemas.
BPMS systems have emerged with the goal of supporting the modus operandi of business process management in organizations. Such systems have many assumptions that involve higher interaction of business in its deployment and operation, supported by technological evolutions that allow drastic reduction of programming and integration with legacy systems, beyond the easy development of indicators and changing business rules. There are few studies that focus on BPMS deployment and evaluation of these factors. This dissertation searched through bibliography and the conduction of a field research to extend the knowledge about the subject. The deployment of a BPMS system was carried out by applying research-action method, allowing interaction and evaluation of the theme according to points considered by literature, as well as the discovery of potential factors to consider. The results obtained reveal that the propositions were not fully confirmed, which points to a possible rift between theory and practice. Similarly, it points to a trend of programming reduction and greater involvement of business users in deployment and operation of such systems.

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2

Živatkauskas, Tomas. "Sandėliavimo proceso tobulinimas AB „Kauno Baltija“". Bachelor's thesis, Lithuanian Academic Libraries Network (LABT), 2009. http://vddb.laba.lt/obj/LT-eLABa-0001:E.02~2008~D_20090320_124851-43058.

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Šiame bakalauro baigiamajame darbe nagrinėjami sandėliavimo procesai, siekiant išspręsti pagrindinę problemą – kaip sumažinti šių procesų metu iškylančias klaidas. Šio darbo tikslas yra surasti sandėliavimo procesų neefektyvumo priežastis ir pateikti pasiūlymus kaip patobulinti sandėliavimo procesus. Darbas remiasi viena didžiausių Lietuvoje siuvimo įmone - AB „Kauno Baltija“. Darbą sudaro trys pagrindinės dalys. Pirmoje šio darbo dalyje, situacijos analizėje, buvo išanalizuotos siuvimo pramonės rinkos tendencijos ir sėkmę lemiantys veiksniai, bei identifikuotos įmonės silpnosios ir stipriosios pusės. Taip pat apžvelgti teoriniai procesų valdymo aspektai, kurie parodė, jog procesų valdymas stipriai įtakoja bendrą organizacijos veiklą ir gali būti reikšminga priemonė, kad įgyti konkurencinį pranašumą kokybės, kaštų bei reagavimo atžvilgiu. Antrojoje darbo dalyje aprašytas atliktas kokybinis AB „Kauno Baltija“ sandėliavimo procesų empirinis tyrimas. Tyrimui atlikti buvo pasirinktas kokybinis tyrimo metodas, kadangi šis metodas labiausiai tinkamas siekiant detaliai išanalizuoti procesą jo natūralioje aplinkoje. Empirinio tyrimo duomenims surinkti buvo naudojamos kelios priemonės – stebėjimas, įmonės dokumentų analizė, neformalūs interviu su darbuotojais, mokslinės ir nemokslinės literatūros šaltinių analizė. Tyrimo rezultatai atskleidė, kad pagrindinės problemos, lemiančios visų sandėlio procesų neefektyvumą atsiranda dėl prastos sandėliavimo sistemos bei prastos duomenų... [toliau žr. visą tekstą]
Warehouse processes are analyzed in this bachelor thesis in order to solve the main problem – how to reduce the quantity of faults that arise during the warehouse process. The purpose of this study is to research the reasons of warehousing process inefficiency and to find the solutions for improving warehouse management. The study is based on manufacturing company JSC “Kauno Baltija” which is one of the largest garment exporters in Lithuania. This study is divided into three main parts. Firstly, the sewing market tendencies and key-success factors were analyzed as well as the weaknesses and strengths of the company identified. First part of this study also summarizes the main theoretical arguments, which show that process management has big influence on overall organizational performance and may be the powerful tool for gaining the competitive advantage through low costs, flexibility and quality. The second part of this bachelor thesis consists of empirical research of AB “Kauno Baltija” warehouse process. Qualitative method of empirical research was chosen, because this is the best way to analyze process in its natural environment. In order to gain data of empirical research several tools were used – observation, the analysis of company documents, informal interview with workers, analysis of nonfiction and unscientific literature. The qualitative empirical research of AB “Kauno Baltija” warehouse processes showed that the basic problems causing inefficiency of all... [to full text]

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3

Box, Debra. "Business process security maturity: a paradigm convergence". Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/722.

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Information technology developments in software and hardware have enabled radical changes in information systems, culminating in the paradigm Business Process Management. There has been a concomitant rise in the importance of information security and security engineering due to the increased reliance by society on information. Information is seen as a critical success factor which needs protection. Information security is the response to increased hazards created through recent innovations in Web technology and the advent of intra and inter enterprise-wide systems. Security engineering is based on a variety of codes of practice and security metrics which aim at ameliorating these increased security hazards. Its aim is to produce a balanced set of security needs which are integrated into the system activities to establish confidence in the effectiveness of the security counter-measures. It is generally accepted that security should be applied in an integrated approach, for example, in Information Systems development. This has proved to be a noble thought but is the exception to the rule. Security, historically, is generally applied as an after-thought in an Information Technology implementation. This motivated the concept of formulating a model of integrating security inherently within the paradigm of BPM. The overarching requirements of the model are to align the overall organisational security initiatives and ensure continuous improvement through constant evaluation and adaptation of the security processes. It is the intention of this research to show that these requirements are achievable through aligning the process management methodology of BPM, with the security paradigms of Information Security Management (using the ISO 17799 standard) and security engineering (using the Systems Security Engineering Capability Maturity Model – SSE-CMM). The aim of the Business Process Security Maturity model as the output of this research, is to link the SSE-CMM, as the security metric and appraisal method, to the ISO 17799 security standard, which provides the guidance for the information security management framework and security control selection, within the Business Process Management environment. The SSE-CMM, as the security version of the Capability Maturity Model, provides the necessary strategy to control the security engineering processes that support the information systems and it maintains that as processes mature they become more predictable, effective and manageable. The aim of the model is to provide an integrated, mature security strategy within the business process and monitor and correct the security posture of the implemented counter-measures.

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4

ciccozzi, federico. "Integrating Wireless Systems into Process Industry and Business Management". Thesis, Mälardalen University, School of Innovation, Design and Engineering, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-7665.

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We analyze here the topic of integration, in the area of factory automation,

from sensor/actuator levels to plant management levels.

The communication at the plant level is based on wireless technology

while management applications run in supervisory concentrators

but can also be distributed, communicating via the Internet. The

work reported here is part of SOCRADES, a European advanced research

and development project aiming to build a design, execution

and management platform for next-generation industrial automation

systems. While theoretical and simulation level results have been

previously reached, our nal goal here is a real-life demonstrator at

a mining plant - New Boliden (Boliden, Sweden). The thesis work

is a continuation of the previous work in the project, and provides

support for the integration of WirelessHART networks at the plant

level, and a management application dialogue between ABB and SAP

systems, two main partners in the SOCRADES project. A small control

environment is to be deployed at the Boliden plant, to supervise

a tank level control system. The plant is connected, via ABB control

and management applications and servers to high management

procedures of the partners. Targeted results of the MSc work are

an interface between wireless and wired systems, the deployment of

a control environment at Boliden, the development of the enterprise

business management facilities and the realization of a software package

to support the WirelessHART solution.

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5

Lo, Yuet Mei. "Business process atomicity analysis supporting late task property bindings /". View abstract or full-text, 2005. http://library.ust.hk/cgi/db/thesis.pl?COMP%202005%20LO.

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6

Casebolt, Jason M. (Jason MacArthur). "Business process improvement using axiomatic design and object-process methodology". Thesis, Massachusetts Institute of Technology, 2016. http://hdl.handle.net/1721.1/106242.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, School of Engineering, System Design and Management Program, Engineering and Management Program, 2016.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 63-64).
This thesis introduces AD-OPM BPI, which is a new method of conducting business process improvement using both Axiomatic Design and Object-Process Methodology. The premise underlying the method is that modern process improvement techniques boast large efficiency gains, but fail to address the broader process system. Through first using Axiomatic Design to map and optimize the process system, broader-inefficiencies will be addressed before they constrain individual processes. Then Object-Process Methodology is conducted for process-specific optimization by utilizing modern system architecture layering principles to identify nonvalue-adding entities and improve them through deletion or simplification. A case study at a large aerospace manufacturing company demonstrates the method in practical application. Results suggest that application is better suited to new or small-scale systems due to the challenge of applying Axiomatic Design to pre-existing large scale systems. Despite this limitation, Object-Process Methodology remains a viable option for business process improvement, whether or not it is coupled with Axiomatic Design in AD-OPM BPI.
by Jason M. Casebolt.
S.M. in Engineering and Management

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7

Jain, Radhika. "Business Process Integration: A Socio-Cognitive Process Model and a Support System". Digital Archive @ GSU, 2006. http://digitalarchive.gsu.edu/cis_diss/8.

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A major challenge to achieving business process agility is the fragmentation of business processes, especially in organizations with semiautonomous business units. This fragmentation manifests itself in the form of diversified business processes performing similar activities. To address this challenge and achieve synergies across business units, processes should be integrated. Extant research on business process management has not paid much attention to such integration. Motivated by this concern, the primary objectives of my research are: “1) to understand how integration of similar business processes is achieved by semiautonomous business units and 2) to develop a process modeling support system that can help find similarities among business process models to aid process designers and to empirically evaluate its effectiveness in supporting process modeling activities.” I use a two-phased approach to address above objectives. In the first phase, I draw upon the analytic concept of frames of reference to develop a socio-cognitive process model to understand cognitive processes of stakeholders involved in the business process integration. This is done by analyzing the shifts in frame salience and frame congruence to enable the development of common-yet-tailorable business process. Data collection was conducted at ManCo, a Fortune 500 manufacturing company that had undertaken a process integration initiative in its multi-billion dollar supply chain across its five business units. Using qualitative data analysis, I identify four frame domains. Shifts in the frame salience and congruence highlight how, through a series of events, process stakeholders bring about integration. Frames domains identified in phase 1 highlight how individual business units’ perceptions differ. The use of diverse terminologies to refer to similar concepts added to the inability of process designers to reuse existing process models. These observations motivated the design research conducted in the second phase. I develop a prototype system, BPSimilar, which helps users to retrieve semantically similar process models. The approach to retrieve process models combines structural and semantic similarity-matching. The need for such a mechanism to speed up the model development was suggested by the case study. The effectiveness of BPSimilar for improving performance of users is evaluated in a qualitative study using verbal protocol analysis.

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8

Fan, Shaokun. "Three Case Studies On Business Collaboration And Process Management". Diss., The University of Arizona, 2012. http://hdl.handle.net/10150/242374.

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The importance of collaboration has been recognized for more than 2000 years. While recent improvement in technology creates vast opportunities for collaboration, effective collaboration remains challenging as ad hoc teams work across time, geographical, language, and technical boundaries, and suffer from process inefficiency. My dissertation addresses part of these challenges by proposing theoretical frameworks for business collaboration and process management. Case study is used as a research strategy for this thesis and it consists of three studies. The first study proposes a process modeling framework to support efficient process model design via model transformation and validation. First, we divide process modeling into three layers and formally define three layers of workflow models. Then, we develop a procedure for transforming a conceptual process model into its corresponding logical process model. Third, we create a validation procedure that can validate whether the derived logical model is consistent with its original conceptual model. The second study proposes a framework for analyzing the relationship between interaction processes and collaboration efficiency in software issue resolution in open source community. We first develop an algorithm to identify frequent interaction process structures referred to as interaction process patterns. Then, we assess patterns' impact through a time-dependent Cox regression model. By applying the interaction process analysis framework to software issue resolution processes, we identify several patterns that are significantly correlated with collaboration efficiency. We further conduct a case study to validate the findings of pattern efficiency in software issue resolution. The third study addresses the issue of suitability of virtual collaboration. Virtual collaboration seems to work well for some cases, but not for others. We define collaboration virtualization as the suitability for a task to be conducted virtually and propose a Collaboration Virtualization Theory (CVT) to explain collaboration virtualization. Three categories (i.e., task, technology, and team) of constructs that determine the suitability of collaboration virtualization are derived from a systematic literature review of related areas. In summary, this dissertation addresses challenges in collaboration and process management, and we believe that our research will have important theoretical and practical impacts on the development of collaboration management systems.

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9

Afrasiabi, Rad Amir. "Business process modeling in Web service-based healthcare systems". Thesis, University of Ottawa (Canada), 2009. http://hdl.handle.net/10393/28422.

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Web services composition is an emerging paradigm for enabling inter and intra organizational integration, and a landscape of languages and techniques for modeling business processes in web service based environments has emerged and is continuously being enriched. With the advent of modeling standards, different business sectors are investigating the options for modeling their workflows. In terms of business process modeling, healthcare is a rather complex sector of activity. Indeed, modeling healthcare processes presents special requirements dictated by the complicated and dynamic nature of these processes as well as by the specificity and diversity of the actors involved in these processes. Little effort has been dedicated to evaluating the capabilities and limitations of modeling languages based on healthcare requirements. This thesis presents a set of healthcare requirements and proposes an evaluation framework for process modeling languages based on these requirements. The suitability of three major process-based service composition languages, namely BPEL, BPMN and WS-CDL, is evaluated.

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10

Russell, Nicholas Charles. "Foundations of process-aware information systems". Queensland University of Technology, 2007. http://eprints.qut.edu.au/16592/.

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Over the past decade, the ubiquity of business processes and their need for ongoing management in the same manner as other corporate assets has been recognized through the establishment of a dedicated research area: Business Process Management (or BPM). There are a wide range of potential software technologies on which a BPM o®ering can be founded. Although there is signi¯cant variation between these alternatives, they all share one common factor { their execution occurs on the basis of a business process model { and consequently, this ¯eld of technologies can be termed Process-Aware Information Systems (or PAIS). This thesis develops a conceptual foundation for PAIS based on the results of a detailed examination of contemporary o®erings including work°ow and case han- dling systems, business process modelling languages and web service composition languages. This foundation is based on 126 patterns that identify recurrent core constructs in the control-°ow, data and resource perspectives of PAIS. These patterns have been used to evaluate some of the leading systems and business process modelling languages. It also proposes a generic graphical language for de¯ning exception handling strategies that span these perspectives. On the basis of these insights, a comprehensive reference language { newYAWL { is developed for business process modelling and enactment. This language is formally de¯ned and an abstract syntax and operational semantics are provided for it. An assessment of its capabilities is provided through a comprehensive patterns-based analysis which allows direct comparison of its functionality with other PAIS. newYAWL serves as a reference language and many of the ideas embodied within it are also applicable to existing languages and systems. The ultimate goal of both the patterns and newYAWL is to improve the support and applicability of PAIS.

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Peterein, Scott (Scott Thomas). "U.S. Coast Guard financial management : a systems approach to business process reengineering". Thesis, Massachusetts Institute of Technology, 2014. http://hdl.handle.net/1721.1/107349.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, School of Engineering, Institute for Data, Systems, and Society, System Design and Management Program, 2014.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 110-112).
The United States Coast Guard (USCG) is undertaking an enterprise-wide Financial Management Business Process Re-Engineering (FM BPR) effort that will transform its delivery of financial management services which support worldwide operations and mission support activities. The planned changes will include deployment of new commercial-off-the-shelf financial management software, and simultaneous changes to USCG organizational structures and FM processes. Proposed changes to the USCG FM system are intended to bring the Service into compliance with Federal standards for financial operations, while simultaneously improving delivery of financial business support to end users. This thesis applies Dr. Nancy Leveson's System Theoretic Process Analysis (STPA) safety methodology to perform a hazard analysis on aspects of the re-engineered (future state) business processes to help ensure the system can deliver its intended performance. Application of STPA on the USCG FM system was conducted with the aid of the Safety Hazard Analysis Tool (SafetyHAT) software released in March 2014 by the Volpe National Transportation Systems Center. SafetyHAT is intended to aid users in performing hazard analysis using STPA. The use of SafetyHAT for this thesis research is its first application outside of the Volpe Center and transportation domain. Recommendations for tailoring the tool to the financial management and other domains are proposed. The application of STPA on targeted aspects of the USCG FM system identified 205 causal factors for potential system hazards. Recommendations to appropriately remediate the causal factors are proposed based on systems theory principles and tools. Recommended improvements include robust feedback and communication channels illustrated using the system control diagram used to perform STPA. System dynamics modeling is also used to quantitatively illustrate the non-linear interactions that exist in the USCG FM system, and how the system design will affect its performance over time. The simulations show that if the causal factors identified using STPA are not addressed, the FM system may fail to achieve its intended performance. Other recommendations include the expanded use of system dynamic modeling to inform future design decisions for the USCG FM system, including trade-offs driven by resource limitations, as the re-engineering effort progresses.
by Scott Peterein.
S.M. in Engineering and Management

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12

Wang, Jiannan. "A Logic-Based Methodology for Business Process Analysis and Design: Linking Business Policies to Workflow Models". Diss., The University of Arizona, 2006. http://hdl.handle.net/10150/195093.

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Today, organizations often need to modify their business processes to cope with changes in the environment, such as mergers/acquisitions, new government regulations, and new customer demand. Most organizations also have a set of business policies defining the way they conduct their business. Although there has been extensive research on process analysis and design, how to systematically extract workflow models from business policies has not been studied, resulting in a missing link between the specification of business policies and the modeling of business processes.Given that process changes are often determined by executives and managers at the policy level, the aforementioned missing link often leads to inefficient and inaccurate implementation of process changes by business analysts and process designers. We refer to this problem as the policy mismatch problem in business process management. For organizations with large-scale business processes and a large number of business policies, solving the policy mismatch problem is very difficult and challenging.In this dissertation, we attempt to provide a formal link between business policies and workflow models by proposing a logic-based methodology for process analysis and design. In particular, we first propose a Policy-driven Process Design (PPD) methodology to formalize the procedure of extracting workflow models from business policies. In PPD, narrative process policies are parsed into precise information on various workflow components, and a set of process design rules and algorithms are applied to generate workflow models from that information.We also develop a logic-based process modeling language named Unified Predicate Language (UPL). UPL is able to represent all workflow components in a single logic format and provides analytical capability via logic inference and query. We demonstrate UPL's expressive power and analytical ability by applying it to process design and process change analysis. In particular, we use UPL to define and classify process change anomalies and develop algorithms to verify and enforce process consistency.The Policy-driven Process Design, Unified Predicate Language, and process change analysis approach found in this dissertation contribute to business process management research by providing a formal methodology for resolving the policy mismatch problem.

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13

Ellerker, Simon Christopher. "Continuous change, process and performance improvement : a holistic systems perspective". Thesis, University of Salford, 1998. http://usir.salford.ac.uk/26659/.

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The business market of today is much more complex than it has ever been before, making it much more difficult for businesses to not only enter the market place, but to also survive and compete successfully against rival firms. The relatively recent pressures of rapid technological development, changing markets and market forces, as well as the fast-paced dynamic nature of the individual markets themselves, all demand that organisations change and adapt on a continuous basis. Various approaches to change and continuous improvement that currently exist within available literature, all of which suggest different methods for changing and improving an organisation. The available literature was used to create a comprehensive implementation program/methodology that guides organisations through the process of change and improvement. This change and improvement program was then tested within several case study organisations within the North West of England. The selected case study organisations represent a cross-section of industries: world class organisations, who have been recognised for their excellence through Excellence North West (an independent organisation that audits companies using the European Foundation Quality Model - EFQM - refer to appendix Q); organisations that plan and either succeed or fail and finally organisations who do not formally plan for change/improvement and who either succeed or fail. The conclusions of the case study research show that organisations could make use of an holistic implementation guide to help them manage the change and improvement process. The implementation program developed from best practice and theory provides an original holistic systems approach that has proven itself to be a robust methodology within several companies in the North West, through its convergence with company best practice. The originality stems from the implementation process which was developed by the author, from the various approaches available in current literature, and from the fact that it combines strategic organisational change management with continuous improvement - a need identified by Choi (1995). Further work and testing of the implementation program would be required to determine if it is generic.

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Tsay, Wu-Der. "International quality management of satellite receiver systems through technology, process and product design". Thesis, University of the West of Scotland, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.359496.

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Weerakkody, Vishanth. "Identifying potential barriers to business process and information systems reengineering in Sri Lanka". Thesis, University of Hertfordshire, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.391364.

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16

Oliveira, César Augusto Lins de. "Strategy-aware business process management / César Augusto Lins de Oliveira". Universidade Federal de Pernambuco, 2014. https://repositorio.ufpe.br/handle/123456789/12048.

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Submitted by Nayara Passos (nayara.passos@ufpe.br) on 2015-03-11T18:45:54Z No. of bitstreams: 2 license_rdf: 1232 bytes, checksum: 66e71c371cc565284e70f40736c94386 (MD5) TESE César Augusto Lins de Oliveira.pdf: 3834643 bytes, checksum: d06a43bd091b3a1741f646e42716d74b (MD5)
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CNPq
Nas últimas duas décadas, a literatura em gestão empresarial tem demonstrado um interesse crescente no tema da incerteza e os meios utilizados pelas organizações para lidar com ela. Há um consenso entre os pesquisadores atualmente de que as organizações precisam estar constantemente mudando e adaptando as suas operações e estratégias para atender a novos requisitos econômicos e de mercado. A capacidade de uma empresa de mudar rapidamente as suas metas e estratégias e de reconfigurar rapidamente as suas operações é chamada de “flexibilidade estratégica”. Essa capacidade tem sido identificada como um fator crítico para o sucesso das organizações de hoje. Contudo, o apoio da tecnologia da informação à flexibilidade estratégica tem sido limitado. Na maioria das organizações, há ainda uma grande lacuna que separa as atividades de planejamento estratégico das atividades de desenvolvimento de sistemas. Isso reduz a agilidade da companhia em responder a novas necessidades do mercado. Um estudo da literatura em gestão mostra que as necessidades atuais de gerentes em ambientes incertos e mutáveis não tem sido satisfeitas pelos sistemas de apoio à gestão disponíveis hoje. Nesta tese, nós propomos um mecanismo para tornar sistemas da informação “conscientes da estratégia”. Essa consciência estratégica é definida como uma funcionalidade que permite a atualização rápida das funções do sistema em resposta a mudanças estratégicas. Essa funcionalidade também aumenta a capacidade de alinhamento estratégico e monitoramento de desempenho da organização. Mais especificamente, nós propomos uma arquitetura de software que permite que os usuários de um sistema se tornem mais conscientes das necessidades estratégicas da companhia durante a realização do seu trabalho. Nosso foco nesse trabalho é na gestão de processos de negócio e o conceito que nós desenvolvemos é chamado de Gestão de Processos de Negócio Consciente de Estratégia (Strategy-Aware Business Process Management - SA-BPM). A consciência estratégica é obtida por meio de uma infraestrutura modular que muda o comportamento do sistema de gestão de processos em tempo real. O sistema passa a ser capaz de capturar informações derivadas diretamente dos sistemas de apoio à decisão da organização (ex.: sistema de planejamento estratégico). Por meio desse instrumento, as organizações podem desenvolver a capacidade de realizar mudanças frequentes nas suas estratégias e de tornar essas mudanças operacionais de maneira rápida, contribuindo assim para a sua flexibilidade estratégica.
Over the past two decades, management research has demonstrated a growing interest in the subject of uncertainty and in the means employed by organizations to cope with it. There is a consensus among researchers nowadays that organizations must be constantly changing and adapting their operations and strategies to match new market and economic requirements. The ability of a firm to rapidly change its goals and strategies and to readily reconfigure its operations is called “strategic flexibility”. Such ability is being identified as a critical success factor for contemporary organizations. Nevertheless, information technology support for strategic flexibility has been limited. In most organizations, there is still a large gap that separates strategic planning activities from information systems development activities. This reduces the agility of the company to respond to new market necessities. A study of the management literature demonstrates that current requirements of managers in uncertain and changing environments have not been fulfilled by the management support systems available today. In this thesis, we propose a mechanism to make information systems “strategy-aware”. Such strategy awareness is defined as a feature that allows for the rapid update of a system’s functions in response to strategic changes. This feature also improves an organization’s capacity for strategic alignment and performance monitoring. More specifically, we propose a software architecture that makes information system’s users become aware of the company’s strategic necessities while performing their job. Our focus in this work is on business process management and the concept developed by us is called Strategy-Aware Business Process Management (SA-BPM). The strategy awareness is achieved through a modular adaptation infrastructure that changes the behavior of the business process management system at run-time. The system becomes able to capture information derived directly from the organization’s management support systems (e.g., its strategic planning systems). Through our framework, organizations can develop the capacity to make frequent changes to their strategies and to rapidly make these changes operational, contributing to the improvement of their strategic flexibility.

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Matsumoto, Isao T. "A structured approach to improving organisational knowledge, business processes and management systems". Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/2752.

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In a commercial environment that is ever changing, organisations have to constantly adapt to remain competitive. To ensure the benefits of change are achieved a coherent and structured approach to implementing change is essential, as disconnected initiatives often fail. This thesis presents a series of eight continuous improvement projects undertaken by a leading engineering design consultancy. The projects use a range of process management and knowledge management techniques to improve specific aspects of the sponsor's business, in particular how it manages its organisational knowledge, business processes and management systems. To better understand the strengths and weakness of process and knowledge management techniques, in order to see how they can be combined, the techniques are first applied separately on six projects. Based on the lessons learnt from these projects, key aspects of the process and knowledge management techniques used are then combined to create two robust business solutions that have the potential to significantly benefit the sponsor's business. In developing and implementing the solutions, to the eight specific business issues covered in this thesis, a number of key issues relating to the architecture of successful systems and the organisational change management process involved with implementing these systems are captured. These key points are summarised into recommendations focused at both academic and commercial organisations.

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Porter, Christopher Vernon. "Applying enterprise architecting to the business acquisition process". Thesis, Massachusetts Institute of Technology, 2007. http://hdl.handle.net/1721.1/39679.

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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division; in conjunction with the Leaders for Manufacturing Program at MIT, 2007.
Includes bibliographical references (p. 98).
Background: Since the 1980s, the pace and dollar value of acquisitions in the US have grown at an astounding rate (Hitt, Sirower). The benefits from many of these acquisitions are elusive, with 60% of recent acquisitions showing negative return for the acquiring company (Hitt et. all, 5). Expected synergies are not realized despite the valiant efforts of the integration team who struggle with implementing the plans developed prior to deal close. Correlations can be drawn to the field of systems engineering, where specific processes and tools are employed to understand the interactions of various functional areas and avoid such implementation difficulties. Enterprise Architecting (EA) is one such framework that has shown promise in analyzing complex enterprises. Results: The thesis shows that all currently analyzed aspects of a potential acquisition are evaluated if the EA framework is used. It also shows that enough information is available prior to closing to use the EA framework to understand the potential enterprise. Further, it shows that the EA framework is flexible enough to accommodate the unique aspects of an acquisition analysis. Finally, the thesis shows a definite qualitative benefit from applying the EA framework.
(cont.) Conclusions: Despite the fact that one of the aspects of the hypothesis was not met, EA is still a valid and beneficial framework to apply to the acquisition process. It provides a sound process framework that should be used to design and implement robust acquisition analysis processes. This will enable greater process efficiency, quality, and consistency.
by Christopher Vernon Porter.
S.M.
M.B.A.

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Geyer, Rian Willem. "Value-adding business process modelling : determining the suitability of a business process modelling technique for a given application". Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/85758.

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Thesis (MScEng)-- Stellenbosch University, 2013.
ENGLISH ABSTRACT: Organizations formally define and document their business processes in order to properly understand them and to subsequently enable their continuous development, improvement and management. In order to formally define and document their business processes, organizations can use Business Process Modelling, which represents the design of graphical models that portray the business processes of organizations. It is however noted that it is difficult to select a suitable Business Process Modelling Technique in support of a specific application of Business Process Modelling. This is due to the considerable amount of existing Business Process Modelling Techniques, the inherent impact of their varying capabilities and the lack of formal measures that are available to support evaluations regarding their suitability for specific modelling applications. It is therefore considered appropriate to execute a research study that is aimed at the development and validation of a measurement framework that can be used to evaluate the suitability of Business Process Modelling Techniques for specific modelling applications.
AFRIKAANSE OPSOMMING: Organisasies definieer en dokumenteer hulle besigheidsprosesse op ŉ formele wyse om hulle ordentlik te verstaan en gevolglik hulle deurlopende ontwikkeling, verbetering en bestuur te bemagtig. Ten einde die uitvoering van hierdie aktiwiteit aan te spreek, kan organisasies Besigheidsproses Modellering gebruik om grafiese modelle van hulle besigheidsprosesse te ontwerp. Daar word egter kennis geneem dat dit moeilik is om ŉ geskikte Besigheidsproses Modellering Tegniek te kies tes ondersteuning van ŉ spesifieke toepassing van Besigheidsproses Modellering. Dit is weens die groot hoeveelheid bestaande Besigheidsproses Modellering Tegnieke, die impak van hulle variërende vermoëns asook die gebrek aan formele maatstawwe wat gebruik kan word om hulle geskiktheid vir spesifieke modellering toepassings te evalueer. Dit lei tot die besluit om ‘n studie te voltooi wat gefokus is op die ontwikkeling en validasie van ŉ metings raamwerk wat gebruik kan word om die geskiktheid van Besigheidsproses Modellering Tegnieke vir spesifieke toepassings van Besigheidproses Modellering te evalueer.

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Ryall, Paul. "Implementation and the effectiveness of quality management systems within the construction industry and organisational change management in this process". Thesis, University of South Wales, 2012. https://pure.southwales.ac.uk/en/studentthesis/implementation-and-the-effectiveness-of-quality-management-systems-within-the-construction-industry-and-organisational-change-management-in-this-process(62327f62-b20a-40a1-a66f-57e363dd067e).html.

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21

Giray, Havur, Cabanillas Cristina e Polleres Axel. "A Benchmark for ASP Systems: Resource Allocation in Business Processes". Department für Informationsverarbeitung und Prozessmanagement, WU Vienna University of Economics and Business, 2018. http://epub.wu.ac.at/7060/1/havur2019%2Dbenchmark.pdf.

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The goal of this paper is to benchmark Answer Set Programming (ASP) systems to test their performance when dealing with a complex optimization problem. In particular, the problem tackled is resource allocation in the area of Business Process Management (BPM). Like many other scheduling problems, the allocation of resources and starting times to business process activities is a challenging optimization problem for ASP solvers. Our problem encoding is ASP Core-2 standard compliant and it is realized in a declarative and compact fashion. We develop an instance generator that produces problem instances of different size and hardness with respect to adjustable parameters. By using the baseline encoding and the instance generator, we provide a comparison between the two award-winning ASP solvers clasp and wasp and report the grounding performance of gringo and i-dlv. The benchmark suggests that there is room for improvement concerning both the grounders and the solvers. Fostered by the relevance of the problem addressed, of which several variants have been described in different domains, we believe this is a solid application-oriented benchmark for the ASP community.
Series: Working Papers on Information Systems, Information Business and Operations

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22

Fleig, Christian [Verfasser], e A. [Akademischer Betreuer] Maedche. "Design of Data-Driven Decision Support Systems for Business Process Standardization / Christian Fleig ; Betreuer: A. Maedche". Karlsruhe : KIT-Bibliothek, 2020. http://d-nb.info/1206646667/34.

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Ladeinde, Olurotimi Adeboye. "An Empirical Study on User Acceptance of Simulation Techniques for Business Process". ScholarWorks, 2011. https://scholarworks.waldenu.edu/dissertations/911.

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Non acceptance of technology may result in serious damages to organizations. For example, non acceptance of simulation technology cost Merrill Lynch Bank over {dollar}50 billion in 2008, while statistics in 2 separate studies showed that non acceptance of technology was responsible for a 57% decrease in performance level for physicians practicing in public tertiary hospitals in Hong Kong, and a 39% decrease in productivity for hotel workers in Seoul, Korea. The problem addressed in this research was non acceptance of simulation technology by project managers. This research investigated the correlation among personal innovativeness, organizational innovativeness, perceived usefulness, perceived ease of use, and intention to use simulation techniques by members of the Project Management Institute (PMI). The theory of reasoned action (TRA) and the extended technology acceptance model (TAM) served as the theoretical foundations for the study. In this quantitative, correlational survey study, data were obtained from a random sample of the PMI membership. Simple regression analysis was used to address research questions. Results indicate significant correlations of moderate strength among usefulness, innovativeness, ease of use, and intention to use simulation technology. The study contributes to positive social change by identifying factors that help companies to improve their business processes, generate more profits, create jobs, and make positive contributions to the communities in which they are located.

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Serfontein, Heinrich. "A critical evaluation of the importance of a governance, risk and compliance software in the GRC process". Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/95659.

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Thesis (MBA)--Stellenbosch University, 2012.
Governance Risk and Compliance (GRC) software applications are designed to facilitate the GRC process. GRC software inherently faces the same implementation challenges as any other Enterprise Resource Planning (ERP) software. The design and usability of GRC software contribute substantially to how much value is added to the GRC process and as GRC is still in its infancy; it is likely to keep evolving as this process matures. Due to the inconstant nature of the GRC process, GRC software applications require a large amount of customisation to meet the special requirements of each organisation. The objective of this research was to establish the extent to which GRC software applications add value to the GRC process. The researcher also tried to establish whether organisations, that are currently using GRC software applications, gain more value from the GRC process than before they implemented GRC software applications. He conducted the research by presenting research questions, in the form of a questionnaire, to the risk executives of three Western Cape companies. The author of this research paper collected the responses from each company by conducting one-on-one interviews with each of the executives concerned and then reviewed and analysed the interview results of each company. Finally, the author completed a cross case analysis, by comparing GRC software application dimensions and characteristic ratings across the three companies concerned. The research indicated that there is not a great difference in importance between the five GRC design dimensions because they all received high performance ratings. There were some differences, however, in the perceived performance of each dimension, when analysing the dimension characteristics ratings. The research showed that the greatest benefit, of the use of GRC software applications, is the ability to add structure and consistency to the GRC process.

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Kühl, Lukas W. H. "An investigation into the relevance of flexibility- and interoperability requirements for implementation processes for workflow-management-applications". Thesis, University of Wolverhampton, 2009. http://hdl.handle.net/2436/69604.

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Flexibility and Interoperability have become important characteristics for organisations and their business processes. The need to control flexible business processes within an organisation’s boundaries and between organisations imposes major requirements on a company’s process control capabilities. Workflow Management Systems (WFMS) try to fulfil these requirements by offering respective product features. Evidence suggests that the achievement of flexible business processes and an inter-organisational process control is also influenced by implementation processes for Workflow Management Applications (WFMA). [A WFMA comprises the WFMS and "all WFMS specific data with regard to one or more business processes" [VER01]]. The impact of a WFMA implementation methodology on the fulfilment of these requirements is the research scope of the project. The thesis provides knowledge in the following areas: 1. Review of the relationship between workflow management and the claim for process flexibility respectively -interoperability. 2. Definition of a research-/evaluation framework for workflow projects. This framework is composed of all relevant research variables that have been identified for the thesis. 3. Empirical survey of relevant workflow-project objectives and their priority in the context of process flexibility and –interoperability. 4. Empirical survey of the objectives’ achievement. 5. Empirical survey of methodologies / activities that have been applied within workflow projects. 6. Derivation of the project methodologies’ effectiveness in terms of the impact that applied activities had on project objectives. 7. Evaluation of existing workflow life-cycle models in accordance with the research framework. 8. Identification of basic improvements for workflow implementation processes with respect to the achievement of flexible and interoperable business processes. The first part of the thesis argues the relevance of the subject. Afterwards research variables that constitute the evaluation framework for WFMA implementation processes are stepwise identified and defined. An empirical study then proves the variables’ effectiveness for the achievement of process flexibility and –interoperability within the WFMA implementation process. After this the framework is applied to evaluate chosen WFMA implementation methodologies. Identified weaknesses and effective methodological aspects are utilised to develop generic methodological improvements. These improvements are later validated by means of a case study and interviews with workflow experts.

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Dibia, Ifechukwude Kingsley. "Implementation of the leadership, people, process and outcome model of Lean using soft systems methodology in triangulation". Thesis, University of Portsmouth, 2012. https://researchportal.port.ac.uk/portal/en/theses/implementation-of-the-leadership-people-process-and-outcome-model-of-lean-using-soft-systems-methodology-in-triangulation(454a2453-befa-4263-81b0-c29da2e6768d).html.

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For decades, Lean has been viewed as an optimisation and process excellence philosophy that sets an organisation on the zenith in its industry through continuous process improvement and customer satisfaction when successfully implemented and sustained. However, attempts by some organisations to implement Lean has been fraught with overwhelming challenges due to the mode of implementation and the lack of understanding of the key drivers of the philosophy. This study investigates how different factors such as leadership, empowerment, motivation and organisational culture influence the successful implementation of Lean philosophy in organisations. The Soft Systems Methodology (SSM)in triangulation, an interactive, interpretive and systems based approach has been employed to analyse Lean as a system optimisation philosophy. This philosophy instils a culture of continuous commitment to waste elimination, process efficiency and effectiveness, consistent competency development, product improvement and customer satisfaction. This Thesis presents the Lean ‘Leadership, People, Process, Outcome’ (LPPO)implementation model, that is flexible and easily adaptable. This model which shows measurable outcome and a drive for continuous improvement is system based, people driven and customer centred. The Lean LPPO model is theoretically built from existing models and practically tested in the fields through industrial based idiographic study. The model used for Lean implementation identifies committed leadership, competent, empowered and motivated people and an organisational culture of continuous learning and improvement as the driving force of the Lean philosophy. It shows that the success of Lean implementation and its sustenance in an organisation is based more on the social technical aspects and soft systems fabric of the organisation. Using results from the industrial based study carried out with the Lean LPPO model within the soft system methodology in Triangulation from April 2010 to June 2011 in seven organisations: one in Europe, five in Nigeria and a cross-continental group; the relationships between the different identified factors were examined. The results revealed that the environment, leadership commitment, organisational culture, human resource competence, empowerment and motivation are directly related to the level of successful outcome from Lean implementation. These factors and the corresponding positive outcome also ensure the sustainability of Lean as a continuous improvement and optimisation philosophy in an organisation.

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Chiadamrong, Navee. "Integrated approach to decision support for choosing between process and cellular layouts under different production control systems". Thesis, University of Nottingham, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.339683.

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Gikas, Evangelos. "An information system process model for a small South African enterprise in the retail sector". Thesis, Stellenbosch : Stellenbosch University, 2002. http://hdl.handle.net/10019.1/52675.

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Thesis (MBA)--Stellenbosch University, 2002.
ENGLISH ABSTRACT: This study acts as a consulting solution to a South African small retail enterprise in developing an information system process model that will assist them to achieve their goals. A thorough analysis of the enterprise and the existing processes is conducted, where after the development of a transactional processing system is critically analysed. Small enterprises have specific information technology needs that are vastly different from large firms. The study takes into consideration the very specific conditions that will lead to successes and failures for this enterprise. It illustrates that from planning through to implementation and evaluation, it is important to integrate the technology as seamlessly as possible with the existing culture and operation. A review of existing principles for small enterprises is conducted and the guidelines flowing from this are outlined and applied to the business under investigation in a developing a practical solution. The owner understands that technology could be utilised to the benefit of his business. His backing and conviction that this is the way forward is imperative to the long-term success of the ultimate solution. Some guidelines to the study are set parameters as the owner has expressed specific requirements regarding the ultimate solution. This study provides a framework from which the developer, consultant and owner can sit at a planning stage and discuss an action plan for initialising and completing this project. Specifications and technical requirements can be deduced from the conclusions drawn in this study. The success of the new information system will depend solely on the quality of information and involvement of the users. The success of the ultimate solution will need the support of non-technology related functions. The information system will be dependent on the current processes and how well they are managed in conjunction with the new system.
AFRIKAANSE OPSOMMING: Hierdie studie behels die formulering van 'n oplossing vir 'n Suid Afrikaanse kleinsake onderneming. Die ontwikkeling van 'n inligtingstelsel proses model wat die onderneming in staat sal stel om hulle doelwitte te bereik is die fokus van die studie. Die onderneming en huidige prosesse word in diepte geanaliseer waarna die ontwikkeling van 'n transaksionele prosesering sisteem krities bestudeer word. Klein ondernemings het spesifieke informasie tegnologie behoeftes wat grootliks verskil ten opsigte van groot ondernemings. Hierdie studie neem in ag die spesifieke omstandighede wat die onderneming se suksesse en mislukkings sal bepaal. Dit wys uit dat die proses vanaf beplanning, tot en met implementasie en evaluasie, dit noodsaaklik is om die informasie tegnologie sonder haakplekke te integreer met die huidige kultuur en operasie. Bestaande beginsels vir kleinsake besighede word hersien en die gevolgtrekkings wat daaruit vloei word saamgevat en toegepas op die onderneming wat bestudeer word om 'n praktiese oplossing te ontwikkel. Die eienaar is bewus van die voordele wat informasie tegnologie vir sy onderneming kan inhou. Sy steun en oortuiging dat dit die regte oplossing is, is noodsaaklik vir die langtermyn sukses van die uiteindelike oplossing. Riglyne vir die studie word voorgeskryf waar die eienaar spesifieke parameters aangaande die uiteindelike oplossing vereis. Die studie verskaf 'n raamwerk waarmee die programeerder, konsultant en eienaar 'n beplanningsessie kan bywoon om 'n aksieplan te bespreek vir die oorsprong en voltooiing van die projek. Dit is moontlik dat spesifikasies en tegniese vereistes afgelei kan word vanaf die gevolgtrekkings gemaak in die studie. Die sukses van die nuwe inligting stelsel sal ten volle afhanklik wees van die kwaliteit van inligting en betrokkenheid van die verbruikers. Die sukses van die uiteindelike oplossing moet ondersteun word deur die funksies wat nie direk verwant is aan tegnologie nie. Die inligtingstelsel sal afhanklik wees van die huidige prosesse en hoe goed die prosesse gesamentlik met die nuwe stelsel bestuur word.

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Mohd-Yusof, Mokhtar. "Senior executives' role in the computer-based information systems (CBIS) implementation process : the case of Malaysian government agencies". Thesis, University of Salford, 1996. http://usir.salford.ac.uk/14776/.

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Senior executives often infuse their organisations with the values that they have inherited from prior socialisation as well as from their work experience. Because of their role as leaders at a critical juncture in an organisation's development, they are able to model an organisation's culture in unique ways. Thus, their support (or lack of it) will affect the impact of any major structural or procedural change in the existing organisation such as implementing a computer-based information system (CBIS). Yet the focus of most Information Systems Practitioners is mainly towards technical tasks, so that they pay inadequate attention to and are lacking in their appreciation of the social (organisational, cultural, political, and personal) aspects of the senior executive's role. The objectives of the research are to study and understand the social and technical phenomena that occur within a CBIS's implementation processes. The study seeks to identify the factors that cause these phenomena, their relationships, and the degree to which they influence practices, procedures, and outcomes during CBISs' implementations. The "multiple perspective" framework, adopted in the study, provides a total systems rationale, allowing due scope for both the formal-rational technical approach and the social parameters. It incorporates the multiple (organisational, technical, and personal) perspectives of stakeholders, and multilevel (context, process, and linkage) perspectives apparent within the processes itself. The research, therefore, focuses on the question, "What is going on in the CBIS implementation process?" rather than on the question "How should it be implemented?" Research data were collected using empirical research methods based on an exploratory pilot study through survey questionnaires and two in-depth case studies of Malaysian government organisations. A framework using the Multiview methodology is proposed to enhance the analysis of the role of senior executives in the CBIS implementation process. The study concludes that CBIS implementation can neither be understood nor undertaken independently of the multiple perspectives of its stakeholders and multilevel processes that affect its implementation, use, and development.

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Rehbein, Marina, Johan Rosendahl e Saeedfar Amir Reza. "The development of a process-based management system at Almedahls AB". Thesis, Högskolan i Borås, Institutionen Ingenjörshögskolan, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-20225.

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“To develop a process-based management system at a textile company” is the title of this thesis.The thesis is a compulsory part of the master programme: Quality and environmental management at Högskolan i Borås, the master programme is worth 60 ECTS credits. It has been carried out as an interdisciplinary project between students of the School of Engineering as well as the Textile School in Borås.Almedahls is a textile company located in Kinna, Sweden. They are in a need of process-based management system for their four different strategic business areas and three companies.The purpose of the thesis is not only to develop a process-based management system for Almedahl-Kinna, which is one of the three companies, but also to create the new management system in order for it to work for all three parts of the company in the future.The theory used in this project focuses on the definition of business process mapping as well as its application in use. The theory also includes process-based management systems, business process management and measurements.The theory and interviews with the employees at Almedahl-Kinna can be considered as the foundation of the result of this thesis. Result of the thesis is a shared process-based management system for Almedahl-Kinna developed in a business process map.The result also consists of sub-processes linked to the core process of the BPM. The sub-process is based on the inputs and outputs found in the core process.A common vision between Almedahls and the study group was essential to achieve an acceptable result in the end, hence the project was driven by an initial BPM provided by Almedahls and in fact it became one of the main aims of this project: how to change the management’s point of view towards thinking in processes?Based on the nature of process-based management systems, the idea to choose this system was correctly selected for Almedahls to gather all four strategy business areas and three companies together.

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Karow, Milan Verfasser], e Jörg [Akademischer Betreuer] [Becker. "Business process documentation in creative work systems : a design science study in television production / Milan Karow. Betreuer: Jörg Becker". Münster : Universitäts- und Landesbibliothek der Westfälischen Wilhelms-Universität, 2011. http://d-nb.info/1017643237/34.

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Karow, Milan [Verfasser], e Jörg [Akademischer Betreuer] Becker. "Business process documentation in creative work systems : a design science study in television production / Milan Karow. Betreuer: Jörg Becker". Münster : Universitäts- und Landesbibliothek der Westfälischen Wilhelms-Universität, 2011. http://d-nb.info/1017643237/34.

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Conway, Michael. "An interpretative investigation into the marketing decision making process and the role of marketing information systems (MIKIS) within this". Thesis, Lancaster University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.266670.

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Espitalier-Noel, G. (Gregoire). "Evaluation of the project management process followed in the implementation of a hospital information system in the Western Cape". Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/49958.

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Thesis (MBA)--Stellenbosch University, 2004
ENGLISH ABSTRACT: The Western Cape Health Department is implementing a comprehensive Hospital Information System (HIS) with the vision of establishing a platform of information systems, supporting an on-line, real-time, fully integrated Electronic Patient Record (EPR). This HIS project consists of three phases, of which phase 1 has now been completed. An opportunity to evaluate the project management aspects of the first phase of this project was seen as an ideal opportunity to compare an actual project with theoretical principals of project management. In order to do this the theoretical methodology and organisational structures, supportive of project management are explored. An evaluation of phase 1 was conducted by way of reviewing documentation, conducting interviews and using a questionnaire. The results of this evaluation showed that team member responses were equally divided into groups of very characteristic; undecided or not characteristic aspects of project management utilised. This evaluation highlights the value of project management criteria used in the project to achieve greater success. The criteria highlighted indicate areas within management, which require more attention to promote a better project management approach. Finally, the attributes of a successfully managed project approach are explored with the view to encouraging greater success in phases 2 and 3 of the HIS project.
AFRIKAANSE OPSOMMING: Die Wes Kaap Departement van Gesondheid is besig met die implementering van 'n omvattende Hospitaal Inligting Sisteem (HIS), met die oogpunt om 'n platform te skep vir 'n inligting sisteem wat aanlyn, intyds, die geïntegreerde Elektroniese Pasiënt Rekord (EPR) ondersteun. Hierdie HIS projek bestaan uit drie fases, waarvan fase een reeds voltooi is. 'n Geleentheid om projekbestuur beginsels van hierdie eerste fase te evalueer is gesien as die ideale geleentheid om 'n bestaande projek te vergelyk met die teoretiese beginsels van projekbestuur. Om dit te doen is die teoretiese metodiek en organisasiestrukture wat projekbestuur ondersteun, ondersoek. 'n Evaluasie van fase 1 is gedoen met behulp van dokumentasie hersiening, die voer van onderhoude en die gebruik van 'n vraelys. Die resultate van hierdie ondersoek toon dat spanlid-antwoorde gelykop verdeel is in groepe van baie karakteristiek, onbeslis en nie-karakteristieke beginsels van projekbestuur wat gebruik was. Hierdie evaluasie benadruk die waarde van projekbestuur beginsels wat gebruik kan word in hierdie projek, om groter sukses te verkry. Die beginsels wat benadruk is wys na areas in bestuur wat verdere aandag benodig, om beter projekbestuur te verkry. Ten laaste, word die vereistes ondersoek van suksesvolle projekbestuur met die oog op groter sukses in fases 2 en 3 van die HIS projek.

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Sharma, Sumana. "An Integrated Knowledge Discovery and Data Mining Process Model". VCU Scholars Compass, 2008. http://scholarscompass.vcu.edu/etd/1615.

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Enterprise decision making is continuously transforming in the wake of ever increasing amounts of data. Organizations are collecting massive amounts of data in their quest for knowledge nuggets in form of novel, interesting, understandable patterns that underlie these data. The search for knowledge is a multi-step process comprising of various phases including development of domain (business) understanding, data understanding, data preparation, modeling, evaluation and ultimately, the deployment of the discovered knowledge. These phases are represented in form of Knowledge Discovery and Data Mining (KDDM) Process Models that are meant to provide explicit support towards execution of the complex and iterative knowledge discovery process. Review of existing KDDM process models reveals that they have certain limitations (fragmented design, only a checklist-type description of tasks, lack of support towards execution of tasks, especially those of the business understanding phase etc) which are likely to affect the efficiency and effectiveness with which KDDM projects are currently carried out. This dissertation addresses the various identified limitations of existing KDDM process models through an improved model (named the Integrated Knowledge Discovery and Data Mining Process Model) which presents an integrated view of the KDDM process and provides explicit support towards execution of each one of the tasks outlined in the model. We also evaluate the effectiveness and efficiency offered by the IKDDM model against CRISP-DM, a leading KDDM process model, in aiding data mining users to execute various tasks of the KDDM process. Results of statistical tests indicate that the IKDDM model outperforms the CRISP model in terms of efficiency and effectiveness; the IKDDM model also outperforms CRISP in terms of quality of the process model itself.

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Li, Sheng. "Introducing a rule-based architecture for workflow systems in retail supply chain management". Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-16404.

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Problem: While global IT competition is becoming increasingly severe, various business organizations and companies, in order to maximize the profit and gain market competitiveness, are in urgent need of high-performance workflow systems to improve efficiency. However, the workflow systems that are currently used are embedded with fixed business rules that cannot be easily adjusted by users, resulting in the inability of users to make adjustments to the business rules, so as to satisfy changed requirements and deal with high cost of business management and low efficiency. Therefore, it is highly desirable for users of workflow systems, especially retail supply chain companies, to employ a new type of systems that can be easily adjusted by end users themselves when required.Solution: The rule-based workflow system architecture for the management of retail supply chain business process is recommended. In such architecture, the business rules can be separated from the system logic and managed by users via a friendly interface. The rule-based workflow systems can greatly enhance the system efficiency and lower maintenance cost, as compared with the traditional workflow system or other similar information systems. And the efficiency of retail supply chain business process management can be greatly enhanced by employing rule-based workflow systems.Methods: Two main research problems and four sub-research problems, which serve as the guidance to conduct related research work, have been identified. The research work has been divided into the theoretical part and the empirical part. In the theoretical part, the theory of rule base establishment and rule-based workflow system architecture are discussed. In the empirical part, data analysis as well as prototype design are conducted by employing both quantitative and qualitative methods of data collection. Attempts are also made to verify the theories suggested in the theoretical part by means of empirical research. Based on both theoretical and empirical research, attempts are made to find solutions to the research questions. In general, this thesis arms at providing references for the future research related to rule-based workflow system management in retail supply chain management. The thesis also aims to provide references for the practical use of rule-based systems in the retail supply chain field with such issues as system development and maintenance, especially for the system of complex and changeable business processes. Most importantly, some solutions are offered to the challenges of retail supply chain management.
Program: Magisterutbildning i informatik

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Bezuidenhout, Sol. "Advantages associated with the implementation and integration of environmental management systems in small manufacturing businesses". Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/20902.

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Thesis (MIng)--University of Stellenbosch, 2003.
ENGLISH ABSTRACT: TheSouthAfrican economy islargely dependant on small enterprisesas a valuable source of job creation, gross domestic product as well as product development and innovation, However, unfortunately there existsan extremeiy high failure rate among small businesswith 20%of startup businessesfailing within the firstyear of operation, and an almost 60% failure rate within the first6 years of existence, Thesestatisticshave initiated several research studies,and have been the focus of many businessbooks, in itseif, creating a vast industry of small businesssuccesstools and quick fix solutions, When considering the high failure rates of small businesses,the concepts surrounding sustainable development come into question by pure method of association, Sustainable development issueshave become a top priority globally and have moved up the corporate agenda in recent years. When trying to "marry" these two concepts, questions arise regarding the effect of integrating sustainability principles and management systems,with contemporary small businessstrategy. Theaim of thisstudy isto investigate existingcritical successmodels and to integrate some simple initial stages of sustainable development business strategy within these models. Expectantly, some of the principles contained in the formalisation of management systems that address sustainability issues,could be incorporated in traditional management models in an attempt to identify possible interventions and tools that might positivelyimpact on the successrate of small businessenterprises. These concepts would be tested by means of implementing a formal environmental management system (based on the ISO 14001standard) as an initial approach to addressingsustainabilitygoals, as a case study, The successful implementation of an ISO 14001 environmental management system at this small businessenterprise, realised several advantages for the company, and have been used to adapt traditional management models to include for some of the simple concepts of sustainable development.
AFRIKAANSE OPSOMMING: Die Suid Afrikaanse ekonomie is in 'n groot mate afhanklik van klein besighede as 'n waardevolle bron van werkskepping, bruto binnelandse produk, asook van produk ontwikkeling en innovasie, Des nieteenstaande, bestaan daar ongelukkig 'n baie hoe faling syfer onder klein besighede, met 20%van aanvangsbesighede wat mislukbinne die eerste jaar van bedryf en ongeveer 60%van besighede wat mislukbinne die eerste 6jaar van bestaan. Hierdie statistieke het reeds verskeie navorsingstudiesgeinisieer en was reeds die tema van verskeie boeke, wat opsig self 'n reuse industrie genereer van sake sukseshandleidings en kits oplossings vir verskeie probleme, Wanneer hierdie hoe falings statistieke onder klein sake ondernemings oorweeg word, bevraagteken mens die konsepte rakende volhoubare ontwikkeiing, bloot as gevolg van assosiasie,Volhoubare ontwikkeling het in die laaste paar jaar baie aandag geniet op die prioriteitsagendas internationaal, asook van verskeie korporatiewe agendas. As gepoog word om hierdie twee konsepte met mekaar te vereenselwig, ontwikkel daar verskeievrae rakende die effek van die integrering van volhoubare ontwikkelingsbeginselsen verwante bestuurstelsels,met bestaande kiein sake onderneming strategie, Die doel van hierdie studie isom bestaande suksesmodelIe vir klein sake ondernemings te ondersoek, en om sommige van die begin fase beginselsvan volhoubare besigheids strategie, met mekaar te integreer. Daar sou verwag kon word dot sommige van .die konsepte bevat in die formaiisering van bestuurstelselsrakende volhoubare ontwikkeling, ook geinkorporeer kan word binne bestaande traditionele bestuursmodelle, in 'n poging om moontlike ingrypings en gereedskap te identifiseer wat 'n positiewe impak kan he op die suksessyfersvan kleinsake ondernemings. Hierdie konsepte is getoets aan die hand van 'n implimentering van 'n formele omgewingsbestuurstelsel(gebasseer op die ISO14001standaard) as 'ngevalle studie, wat die begin benadering vorm om die doelwitte van volhoubaarheid aan te spreek. Die suksesvolleimplimentering van 'n ISO 14001omgewingsbestuurselsel by 'n klein sake onderneming het verskeie voordele vir hierdie maatskappy tot gevolg gehad. en is gebruik om tradisionele suksesmodelleaan te pas, om voorsiening te maak vir sommige van die konsepte rakende volhoubare ontwikkeling.

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Swan, Bret R. "The Effects of Business Process Management Cognitive Resources and User Cognitive Differences on Outcomes of User Comprehension". Diss., Virginia Tech, 2007. http://hdl.handle.net/10919/26969.

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There is a growing need to study factors that affect user comprehension of Business Process Management (BPM) information portrayed by graphical process models (GPMs). For example, deployment of BPM Systems, unique types of enterprise-level information systems, has dramatically increased in recent years. This increase is primarily because BPM Systems give a variety of managers across an enterprise the ability to directly design, configure, enact, monitor, diagnose, and control business processes that other types of enterprise systems do not. This is possible because BPM Systems uniquely rely on GPMs derived from formal graph theory. Besides controlling the business processes, these GPMs, such as metagraphs and Unified Modeling Language (UML) diagrams, portray business process information (BPI) and prompt BPM managers to apply their training and expertise to deal with BPM situations. As a result, GPMs are the primary information artifacts for decision-making and communication among different, often geographically dispersed stakeholders. Therefore, user comprehension of these unique GPMs is critical to the efficient and effective development, deployment, and utilization of BPM Systems. User comprehension outcomes are jointly affected by the (1) BPM cognitive resources available to each manager (including the type of GPM, BPI, and user educational training and experience), and (2) cognitive differences between individual BPM managers (such as their mental workload, cognitive styles and cognitive abilities). Although research has studied GPMs in various contexts, there is apparently no empirical research investigating GPM user comprehension in the context of BPM Systems. This research makes an important contribution by addressing this gap in the literature. Statement of the Objective The purpose of this research is to empirically study how BPM cognitive resources and cognitive differences between individuals affect outcomes of GPM user comprehension. This research centered on the following objectives: A. Investigate whether more positive user comprehension outcomes are produced by novice users if a single GPM technique is used to portray different types of BPI (e.g., as with metagraphs) or if different GPM techniques are used to portray different types of BPI (e.g., as with UML diagrams). B. Investigate whether one type of BPI is more easily comprehended and interpreted by novice users irrespective of the type of GPM or the type of educational training of the user. C. Investigate whether users with a specific type of user educational training can more easily comprehend and interpret BPM information irrespective of the type of GPM or the type of BPI. D. Evaluate influences of individual cognitive differences (i.e., mental workload, cognitive styles, and cognitive abilities) on outcomes of user comprehension. In order to accomplish these objectives, this study: (a) defined a theoretical framework conceptualizing user comprehension outcomes in terms of the interaction between cognitive resources external to the user and individual differences affecting how users cognitively process BPI, (b) empirically tested an operational research model of GPM user comprehension that is based on the theoretical framework, and (c) interpreted the experimental results in the context of related literatures. Description of Research Methods This study empirically tested relationships between several variables representing BPM cognitive resources and individual cognitive differences hypothesized as influencing the outcomes of user comprehension. A laboratory experiment, involving 87 upper-level undergraduate students from two universities, analyzed relationships between participant comprehension of two types of GPMs (i.e., metagraphs and UML diagrams) used to portray three types of BPI (i.e., task-centric, resource-centric, and information-centric BPI) by novice GPM users possessing different educational training (i.e., industrial engineering, business management, and computer science training). Dependent variables included assessments of task accuracy, task timeliness, subjective mental workload, and self-efficacy. Covariate effects were also analyzed for two types of participant cognitive abilities (i.e., general cognitive ability (GCA) and attentional abilities) and two types of participant cognitive styles (extroversion-introversion and sensing-intuitive). Multivariate analysis techniques were used to analyze and interpret the data. Discussion of Results The type of GPM and participantsâ GCA produced significant effects on the dependent variables in this study. For example, metagraph users produced significantly more desirable results than UML users across all dependent variables, contrary to what was hypothesized. However, if only the BPM cognitive resources (i.e., GPM Type, BPM Type, and the Type of Participant Education) were studied in relation to user comprehension outcomes, spurious conclusions would have been reached. When individual cognitive differences were included in the research model and analyses, results showed participants with higher GCA produced significantly more positive user comprehension outcomes compared to participants with lower GCAs. Also, many of the impacts of differences in the types of BPI and the types of UET were moderated by the differences in participantsâ GCA and attentional abilities. In addition, the relationship between subjective mental workload and task performance (i.e., accuracy and timeliness) suggest a possible GPM cognitive â profileâ for user comprehension tasks in a BPM Systems context. These results have important implications for future research and practice in several bodies of knowledge, including GPM user comprehension in management systems engineering, BPM modeling, BPM Systems, HCI, and cognitive ergonomics literature.
Ph. D.

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Shelby, Kenneth R. Jr. "Systems Engineering Knowledge Asset (SEKA) Management for Higher Performing Engineering Teams| People, Process and Technology toward Effective Knowledge-Workers". Thesis, The George Washington University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3611730.

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Systems engineering teams' value-creation for enterprises is slower than possible due to inefficiencies in communication, learning, common knowledge collaboration and leadership conduct. This dissertation outlines the surrounding people, process and technology dimensions for higher performing engineering teams. It describes a true experiment investigation of opportunities to improve communication, learning and common knowledge collaboration.

The art and practice of Systems Engineering contributes business value by orchestrating large numbers of knowledge-workers as engineering teams in the achievement of complex goals. During the creation of new systems, engineering team performance modulates business efficiencies to realize those complex goals. Higher performing engineering teams share a vision providing purpose, rely on personal knowledge convolved with collaborators knowledge to unleash potential, leverage common knowledge in their team mental models, and execute synergistically. Why do non-high performing teams exist? Culture change is hard. Humans prefer the familiar. Without Leadership and systematic enablement, teams usually do not naturally find the high performing team traits.

This research investigates a unique Information Technology based Systems Engineering Knowledge Asset (SEKA) management mechanism. The selected mechanism integrates multiple techniques for improved collaboration efficacy. The research methodology was a modified true experiment with dual-posttest only, using an A and B group for comparative controls. Research findings reflect, with 99% confidence, that SEKA represented in 3-way Multiple Informational Representations Required of Referent (MIRRoR) knowledge constructs improves systems engineering teams' consumption of a common knowledge base.

Engineering teams can consume a set of information, which generates knowledge common with their collaborators, in a shorter period. More knowledge that is common facilitates increased ability to collaborate. Increased collaboration accelerates team learning, leading to shorter systems delivery schedules, lower cost to produce and earlier actionable intelligence. Shorter delivery times increase customer satisfaction; lower costs improve profit margin potential, and earlier actionable intelligence supports "left of boom" intervention.

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Alfadhl, Seiam S. "Designing the management systems for offices". Thesis, Loughborough University, 2011. https://dspace.lboro.ac.uk/2134/8500.

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An initial review of literature concerned with commercial and industrial office design indicated the need to research and develop a method for the design of the management systems of offices with the purpose of improving the operational effectiveness and alignment to strategy. In particular the literature review indicated that the application of lean methods, in non-manufacturing areas is comparatively rare. A critical review of the literature identified that Value Stream Mapping has been used to map mechanistic task activities, however, a need was identified for a new generation of Value Stream Mapping to map mixed mechanistic and organic task activities. To complement the literature survey and discover if there were significant variables (e.g. task uncertainty, interdependence, task complexity, mechanistic / organic structures, risk, task analysability etc) influencing office design, pilot studies were carried out in a mechanistic and organic office. Several additional variables were identified. From the pilot studies combined with the literature review a conceptual model was formulated which provides guidelines for managers enabling them to design the management systems fully taking all the variables into account. The conceptual model was then tested using a multiple case study design of two small consulting type offices that exhibited mixed mechanistic and organic characteristics. This resulted in an improved version of the model which was then further validated. This validation based upon the opinions of office managers focused mainly on identifying the practical usefulness of the model from an industrial perspective. Following the validation a final form of the model has been proposed in this research. It remains for future researchers to fully test the model by applying it in a wider range of offices. This study makes an explicit contribution to the redesign of offices as well as the utilisation of Value Stream Mapping to the mechanistic and the organic task activities within commercial and industrial offices.

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La, Rosa Marcello. "Managing variability in process-aware information systems". Queensland University of Technology, 2009. http://eprints.qut.edu.au/20531/.

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Configurable process models are integrated representations of multiple variants of a process model in a given domain, e.g. multiple variants of a shipment-to-delivery process in the logistics domain. Configurable process models provide a basis for managing variability and for enabling reuse of process models in Process-Aware Information Systems. Rather than designing process models from scratch, analysts can derive process models by configuring existing ones, thereby reusing proven practices. This thesis starts with the observation that existing approaches for capturing and managing configurable process models suffer from three shortcomings that affect their usability in practice. Firstly, configuration in existing approaches is performed manually and as such it is error-prone. In particular, analysts are left with the burden of ensuring the correctness of the individualized models. Secondly, existing approaches suffer from a lack of decision support for the selection of configuration alternatives. Consequently, stakeholders involved in the configuration of process models need to possess expertise both in the application domain and in the modeling language employed. This assumption represents an adoption obstacle in domains where users are unfamiliar with modeling notations. Finally, existing approaches for configurable process modeling are limited in scope to control-flow aspects, ignoring other equally important aspects of process models such as object flow and resource management. Following a design science research method, this thesis addresses the above shortcomings by proposing an integrated framework to manage the configuration of process models. The framework is grounded on three original and interrelated contributions: (i) a conceptual foundation for correctness-preserving configuration of process models; (ii) a questionnaire-driven approach for process model configuration, providing decision support and abstraction from modeling notations; (iii) a meta-model for configurable process models covering control-flow, data objects and resources. While the framework is language-independent, an embodiment of the framework in the context of a process modeling language used in practice is also developed in this thesis. The framework was formally defined and validated using four scenarios taken from different domains. Moreover, a comprehensive toolset was implemented to support the validation of the framework.

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Broomé, Clason Agnes, e Maria Holmberg. "A Case Study of a Business Process Modeling in Mobile ERP System". Thesis, Malmö universitet, Fakulteten för teknik och samhälle (TS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-20352.

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Utvecklingen inom informationssystem har lett till att allt fler verksamhet villdigitalisera deras arbetsprocesser. Det växande mobila användandet av EnterpriseResource Planning (ERP) på enheter såsom smartphones, tablets och handdatorer harlett till att verksamheter ställer större krav på sina system och leverantörer av dessa.Framtidens ERPsystemmåste fungera mobilt och underlätta arbetet för de anställdaistället för att vara ännu ett ITsystemsom ska lösa organisationens alla utmaningar.Denna fallstudie är gjord hos en grossistverksamhet i Skåne som var mitt iimplementationen av sitt ERPsystem,Microsoft Dynamics. Denna studie harundersökt hur arbetet med verksamhetens affärsprocesser såg ut före och underimplementationen av det nya systemet. Bakgrunden till fallstudien var att undersökaom det fanns korrelation mellan hur väl affärsprocesserna var evaluerade, anpassadeoch hur vällyckad verksamhetens ERPimplementationblev. Fallstudien villundersöka hur processmodellering och Business Process Management (BPM) kanstödja denna slags implementation av mobila ERPsystem.Verksamheten i studien är ett mellanstort säljochdistributionsföretag med kontor på4 svenska orter. Verksamheten påbörjade 2015 en digitalisering av helaorganisationen. ITsystemeti bestod då av flera olika system som anpassats underlängre tid för att integrera med varandra och dela information precis efterorganisationens önskan. Som en del av implementationen valde de att använda ettBusiness Process Modeling verktyg för att introducera och träna användarna avprocesserna i det nya systemet. Implementationsfasen i projektet började i februari2017 och i februari 2019 har verksamheten fortfarande inte fastställt ett Golivedatum.. Medeltiden för en ERPimplementationär 17,4 månader [5]. Då verksamhetenGolivedatum har flyttats räknas det nu som att verksamhetens implementation ärförsenade och över medeltiden.Arbetet med processerna före själva projektstart uppfattas som bristfälligt utifrån BPMdras slutsatsen att förseningen av “Go livedatumet”delvis beror det på att företagetoch organisationen inte har analyserat sina egna processer och har förlitat sig förmycket på att konsultbolaget och RapidValue BPM skulle sköta inlärning ochimplementationen.
The development in information systems has led to an increasing number ofbusinesses wishing to digitize their work processes. The growing mobile use ofEnterprise Resource Planning (ERP) systems on devices such as smartphones andtablets has led businesses to place greater demands on their information systems andsuppliers of these. ERP system in the future must be able to function mobile andfacilitate the work for the employees instead of being another IT system that will solvethe organisation's all challenges.This case study was made at a wholesale company in Skåne, which was in the midstof an ERP implementation with Microsoft Dynamics. This study has investigated howthe work with business processes looked before and during the implementation of thenew system. The background to the case study was to investigate whether there wereany correlation between how well the business processes were evaluated, adapted andhow successful the business's ERP implementation was. The case study aims toinvestigate how process modeling and Business Process Management (BPM) cansupport this kind of implementation of mobile ERP systems.The activity in the study is a mediumsizedsales and distribution company withoffices in 4 Swedish locations. In 2015, the business began digitizing the entireorganization. The IT system consisted of several different systems that had beenadapted over time to fit the needs of the organisation. As part of the implementation,they chose to use a Business Process Modeling tool to introduce the system and trainthe users of the processes in the new system. The implementation phase of the projectbegan in February 2017 and in February 2019 the business still has not set a Golivedate. The average time for an ERP implementation is 17.4 months [5]. Since theGolivedate business has been moved, it is now considered that the operation'simplementation is delayed and over the average time.The work on the processes before the actual start of the project is perceived asinadequate from BPM, the conclusion is drawn that the delay of the "Go live date" ispartly due to the fact that the company and the organization have not analyzed theirown processes and have relied too much on the consulting company and RapidValueBPM to handle learning and implementation.

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Skelton, Orlando. "Exploring Knowledge Management Practices in Service-Based Small Business Enterprises". ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/272.

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Small business enterprises (SBEs) are significant contributors to business growth and employment in the United States, but despite governmental support, the failure rate of SBEs is high. Some small business leaders lack the critical management skills to detect or discover when underperformance in revenue-generation is due to gaps in organizational knowledge or business practices associated with managing knowledge assets. Guided by the knowledge-based view of the firm, the purpose of this multiple case study was to address that gap by exploring the skills needed by leaders to understand how deficiencies in their knowledge management practices contribute to underperformance. Semistructured interview data were collected from a sample of 10 small business leaders in the northeast and west. Data from publicly available documentation consisting of sales brochures, press releases, and participant company websites were also collected. Data analysis entailed using keyword frequency comparisons, coding techniques, and cluster analysis. The key themes indicate that the participants' document management practices and misaligned core business practices impeded value creation. The recommended change in business practices for small business leaders is to formalize social engagement with customers, use document management tools, and adopt process management techniques. The implications for social change include mitigating the harmful effects of business failure on society associated with job loss, stress-related disabilities, and reduced charitable donations to groups serving disadvantaged citizens. The beneficiaries of this research include small business leaders, business practitioners, and policy makers.

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Kiper, James Richard. "Developing Software Requirements for a Knowledge Management System that Coordinates Training Programs with Business Processes and Policies in Large Organizations". NSUWorks, 2013. http://nsuworks.nova.edu/gscis_etd/198.

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For large organizations, updating instructional programs presents a challenge to keep abreast of constantly changing business processes and policies. Each time a process or policy changes, significant resources are required to locate and modify the training materials that convey the new content. Moreover, without the ability to track learning objects to processes and policies, training managers cannot conduct an effective training gap analysis in these areas. As a result, the corporate training picture is unclear and instructional needs cannot be accurately determined. The research addressed these problems by recognizing the need for linkages between an organization's business processes, its policies, and the learning objects that package the corresponding training content and deliver it to the workforce. The overall investigation was completed in three parts. In the first study, a thorough examination of the literature was conducted to determine the extent of the research problem and to provide a theoretical foundation for a solution. In the second study an expert panel was used to elicit user needs for a knowledge management system that addresses training management shortcomings in a large law enforcement agency. Another expert panel from that agency validated and prioritized the user needs during the third study. Through a combination of research-based elicitation and validation techniques, an accurate list of natural language software requirements emerged to represent the collective needs of the law enforcement training experts. The software requirements may now serve to analyze the capabilities of existing information technology systems or to form the basis for a request for proposal (RFP) to build the envisioned knowledge management system.

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Ohlsson, Jens. "Exploring Designs for a Process Prioritisation Method". Doctoral thesis, Stockholms universitet, Institutionen för data- och systemvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:su:diva-134553.

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Problem/Purpose: Process prioritisation is an ill-structured and complex problem that remains a mystery phase in business process management (BPM) research. More explorative approaches are called upon to tackle process management problems, to facilitate process innovation and to design new processes in dynamic environments. This dissertation aims (i) to design and evaluate a Prioritisation and Categorisation Method (PCM) for addressing process prioritisation problems; and (ii) to explore process innovation by disruptive technologies. Research methods: This research follows the design science research (DSR) paradigm. The design exploration and the engaged scholarship approaches are also adapted. The demonstration and evaluation of the Prioritisation and Categorisation Method have been conducted with case studies in large Swedish companies, i.e. Seco Tools and Ericsson. An empirical study of the impacts of disruptive technologies on process innovation was conducted at a large insurance company in Sweden. Results: This research has led to the design and evaluation of the PCM: a new context-aware, effective and holistic method for BPM. In addition, the lessons learnt from the insurance case deepened the understanding of the challenges that are faced by a company when exploring new capabilities (e.g. processes and IT) for future business. Such lessons also emphasise the necessity of configuring PCM based upon business contingencies and industry factors in process prioritisation. Contributions: This dissertation contributes a novel method to explore BPM in a holistic, yet flexible and effective way. The challenges identified in process innovations improve the configuration capabilities of the PCM through a deeper understanding of the dynamic capabilities within organisations (Capability Layer Model-CLM). This research contributes design knowledge to DSR in the forms of the PCM as an invention, and the three design principles for the PCM: design by holistics, design by commitments and design by explorations. The research is evaluated as good BPM and good design science research.

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Aakhus, Mark Alan 1964. "The communication logics of computer-supported facilitative interventions: A study of the community of practice and social technologies surrounding the use of group decision support systems in process facilitation". Diss., The University of Arizona, 1997. http://hdl.handle.net/10150/288721.

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Computer supported facilitation is a form of third party intervention that uses advanced information technology to deliver non-authoritative intervention on organizational decision making. The goal of this type of intervention is to create communication events where decision making and decision outcomes are collaboratively produced by those who have a stake in the decision. The facilitator's role is to assure decision making progress without taking sides or rendering a final decision. The obligations of facilitation form competing injunctions for practicing facilitation. Facilitative intervention must be performed so that it influences decision activity without influencing decision outcomes, facilitators must participate in decision making without becoming a party to the decision, and facilitators must enforce decision procedures without coercing participant acceptance of the procedures. The evolution of the field is marked by innovations in practice and role definitions that seek more effective means to reconcile the competing demands of the role and the changing circumstances of the intervention context. Computer supported facilitation is a technologically advanced form of intervention that combine skills of facilitators with the capacities of collaborative computing technology to more efficiently and effectively deliver decisions for organizations facing a choice. The facilitator designs and carries out interventions by using group decision support systems that enable anonymous participation, simultaneous communication of ideas, geographic and chronological distribution of participation, and the electronic storage of contributions. This investigation finds that while technical advances help facilitators overcome the numerous barriers to decision making communication, the advances in technique and technology are prescriptions for decision making communication built on inadequate descriptive assumptions about the nature of communication. The community of facilitation practice and its technologies operate on the dubious assumption that communication process and content are in fact distinct. The community of practice, however, is caught up in preserving this distinction as its solution to the paradoxes of doing non-authoritative intervention. The dissertation demonstrates this state of affairs by showing the set of premises for facilitative action embodied in the process management view of the practice, the methods of transparency work which uphold intervention neutrality, and the way the community treats an innovation on practice.

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Canada, Joseph. "The Impact of Technology on Management Control: Degradation, Empowerment, or Technology Dominance?" Doctoral diss., University of Central Florida, 2013. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/5913.

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The evolution of technology brings with it the evolution of business processes. Without a doubt, technology changes how work is performed. At first glance, workplace technology appears to be a great boon to society. However, research presents opposing views on how workplace technologies impact the individual. One perspective argues that organizations utilize technology to redesign work processes, such that the worker requires less skill, autonomy, and compensation. The opposing perspective argues that organizations utilize technology to empower employees to improve efficiency and profits. This dissertation consists of three interrelated studies examining workplace technology's impact on decision makers. The first study examines the capability of an enterprise system to increase the application of scientific management techniques to middle management and, consequently, to degrade middle management's work by limiting their autonomy. The second study investigates the capability of an enterprise system to facilitate the empowerment of managers via mutual monitoring and social identification. The third study builds upon the first study by examining how limiting autonomy through technology impacts the intrinsic motivation of decision makers and, as a result, affects the decision making process. Study one applies labor process theory to explain how enterprise systems can degrade the work of middle management via scientific management techniques. The purpose of this study is to test if the expectations of labor process theory can be applied to enterprise systems. In order to test this assertion, a field survey utilizing 189 middle managers is employed and the data is analyzed using component based structural equation modeling. The results indicate that enterprise system integration increases two scientific management techniques, formalization and performance measurement, but do not reveal a significant relationship between enterprise system integration and routinization. Interestingly, the results also indicate that routinization is the only scientific management technique, of the three studied, that directly limits the autonomy of the middle managers. Although performance measurement does not reduce autonomy directly, performance measurement interacts with routinization to reduce autonomy. This study contributes to the enterprise system literature by demonstrating enterprise systems' ability to increase the degree of scientific management applied to middle management. It also contributes to labor process theory by revealing that routinization may be the scientific management technique that determines whether other control techniques are utilized in a manner consistent with labor process theory. The ability of an enterprise system to facilitate the application of Mary Parker Follett's managerial control concepts are investigated in the second study. Specifically, Follett theorizes that information sharing facilitates the internalization of group goals and empowers individuals to have more influence and be more effective. This study employs a survey of 206 managers to test the theoretical relationships. The results indicate that enterprise system integration increases information sharing in the form of mutual monitoring, consequently, leading to social identification among peer managers. Additionally, social identification among peer managers empowers managers to have more influence over the organization. The study contributes to empowerment research by acknowledging and verifying the role that social identification plays in translating an empowering work climate into empowered managers. The study's conclusion that enterprise system integration facilitates the application of Follett's managerial control concepts extends both enterprise system and managerial control literature. The third study builds upon study one by examining the affect that autonomy has upon the decision maker. This study marries self-determination theory and technology dominance theory to understand the role that self-determination, intrinsic motivation, and engagement have upon technology dominance. Self-determination theory asserts that higher degrees of self-determination increase intrinsic motivation. Furthermore, self-determination research finds that intrinsic motivation increases engagement, while technology dominance research indicates that lack of engagement is an antecedent of technology dominance. Thus, applying self-determination theory as a predictor of technology dominance suggests that autonomy and relatedness associated with a task increase the intrinsic motivation to complete that task and consequently increase engagement in the task. Task engagement, in turn, reduces the likelihood of technology dominance. The proposed theoretical model is tested experimentally with 83 junior level business students. The results do not support the theoretical model, however the findings reveal that intrinsic motivation does reduce the likelihood of technology dominance. This indicates that intrinsic motivation as a predictor of technology dominance should be further investigated. Additionally, the study contributes to technology dominance literature by exhibiting a more appropriate operationalization of the inappropriate reliance aspect of technology dominance. This dissertation reveals that various theories concerning workplace technology and management control techniques have both validity and limitations. Labor process theorists cannot assume that all technologies and management control techniques are utilized to undermine the employee's value to the organization, as Study 2 reveals that enterprise systems and mutual monitoring lead to empowered managers. Likewise, proponents of enterprise systems cannot assume that the integrated nature of enterprise systems is always utilized in an empowering manner, as Study 1 reveals the increased performance measurement through enterprise systems can be utilized to limit managers in a routinized job environment. While the third study was unable to determine that the control features in technology affect the intrinsic motivation to complete a task, the findings do reveal that intrinsic motivation is directly related to technology dominance. The findings and theoretical refinements demonstrate that workplace technology and management control have a complicated relationship with the employee and that the various theories concerning them cannot be applied universally.
Ph.D.
Doctorate
Dean's Office, Business Administration
Business Administration
Business Administration; Accounting

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48

Szemler, Martin, e Johan Mattsson. "Process- och organisationseffektiviserande systemstöd : En analys av samtida workflowsystem och framtida automatiska processoptimeringar med Medius AB som studie- och appliceringsobjekt". Thesis, Linköpings universitet, Institutionen för ekonomisk och industriell utveckling, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-79997.

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Abstract (sommario):

I dagens konkurrensutsatta marknad är det en nödvändighet för organisationer att kontinuerligt effektivisera sina affärsprocesser med avgörande betydelse för tillväxt. Eftersom dessa processer är essentiella byggstenar för en organisations framgång har systemstöd avseende processmanagement blivit en viktig faktor i strävan efter att uppfylla organisationens mål och förbättra sin konkurrenskraft. Med detta i åtanke är det intressant att studera i vilken grad workflowsystem kan bidra till att förbättra organisationers affärsprocesser. Mot bakgrund av dessa snabbskiftande marknadsförutsättningar kommer studien behandla processrelaterade systemstöd med syftet att undersöka situationen för samtidens workflowbaserade optimeringar och utröna framtida visioner gällande automatisk processmanagement. Undersökningen har utförts genom en kvalitativ kund- och marknadsanalys avseende IT-företaget Medius AB där intervjuer, deltagande observationer och dokumentstudier legat till grund för en abduktiv analys. Företaget är en leverantör av processrelaterat IT-stöd och den övergripande affärsidén är att med hjälp av system förenkla och automatisera organisationers skilda processer. Studien visar bland annat att leverantörserbjudanden och definitioner gällande processmanagement skiljer sig åt globalt och nationellt och att det i dagens konkurrensutsatta marknad är svårt att motivera processer utöver sådana som genererar en direkt organisationsnytta. Vidare framkommer trender inom processmanagementområdet, bland annat Case Management, Business Process Management och outsourcing av organisationsprocesser. Studien visar också att den framtida workflowmarknaden förutspås innehålla produkter som stödjer hela organisationer involverandes partner, leverantörer och kunder och inte endast interna processer.
In today's competitive market it is a necessity for organizations to continuously improve their business processes which are critical to growth. Since these processes are essential for organizational success it has become important to support them via information systems in order to meet organizational goals and to improve competitiveness. Thus it is interesting to study to what extent workflow systems can help improve organizations' business processes. In light of these rapidly changing market conditions, this study will examine process-related system support with the aim to investigate the situation of today's workflow-based optimizations, and explore future visions regarding automatic process management. The study was conducted through a qualitative customer and market analysis for the IT company Medius AB, where interviews, participant observations and document studies formed the basis of an abductive analysis. The company is a supplier of process-related IT support and its overall business concept is to offer systems to simplify and automate organizations' separate processes. The result of this study shows, for example, that the definitions and offerings from the vendors differ globally and nationally, and that it is difficult in today's competitive market to justify processes other than those that generate direct organizational benefits. Furthermore, different trends in the field of business process management have been identified, a few examples being Case Management, Business Process Management and outsourcing of organizational processes. The study also shows that the future workflow market is predicted to contain products that support the entire organization and not only specific processes, including partners, suppliers and customers.

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49

Cabral, Braulio J. "Exploring Factors Influencing Information Technology Portfolio Selection Process in Government-Funded Bioinformatics Projects". ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2957.

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In 2012, the National Cancer Institute's (NCI) Board of Scientific Advisors (BSA) conducted a review of the Center for Biomedical Informatics and Information Technology's (CBIIT) bioinformatics program. The BSA suggested that the lack of a formal project selection process made it difficult to determine the alignment of projects with the mission of the organization. The problem addressed by this study was that CBIIT did not have an in-depth understanding of the project selection process and the factors influencing the process. The purpose of this study was to understand the project selection process at CBIIT. The research methodology was an exploratory case study. The data collection process included a phenomenological interview of 25 managers from program management, engineering, scientific computing, informatics program, and health sciences. The data analysis consisted of coding for themes, sensitizing, and heuristic coding, supported by a theoretical framework that included the technology acceptance model, the program evaluation theory, and decision theory. The analysis revealed the need for formal project portfolio governance, the lack of a predefined project selection process, and that the decision-making process was circumstantial. The study also revealed six major themes that affected the decision-making process: the CBIIT mission, the organizational culture, leadership, governance, funding, and organizational change. Finally, the study fills the gap in the literature regarding the project selection process for government-funded initiatives in information technologies. This study may contribute to positive social change by improving the project selection process at CBIIT, allowing for the effective use of public funds for cancer informatics researchers.

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50

Ševčák, Ondřej. "Posouzení informačního systému firmy a návrh změn". Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2019. http://www.nusl.cz/ntk/nusl-400000.

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This master‘s thesis focuses on assessment of a particular part of information system of selected company and its ICT modification proposal. This thesis explains the problematics of information systems, business process management (BPM) and robotic process automation (RPA) in its theoretical part, then focuses on the current situation and detailed analysis of the selected business process. The final part provides a modification proposal using business process management and robotic process automation technology. The aim of the thesis is to design a solution that will optimize information system via process automation and robotization thus reducing work time, error rate and costs while increasing efficiency of this company.

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Tesi sul tema "Business Process Management Systems (BPMSs)"

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