Libri sul tema "Call centres"
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Joanna, Reeves, Proudfoot Consulting (Europe) Ltd, and Confederation of British Industry, eds. Call centres. London: Caspian, 2000.
Cerca il testo completoClarke, Keith. Customer call centres report. London: Cambridge MarketIntelligence, 1995.
Cerca il testo completoUnion, Communication Workers. Call centres best practice. London: CWU, 2002.
Cerca il testo completoBain, Peter. Call centres in Scotland: An overview. Glasgow: Scottish Low Pay Unit, 1999.
Cerca il testo completoLtd, Collinson Grant Consultants. Achieving excellence in call centres. Manchester: Collinson Grant Consultants Ltd, 2000.
Cerca il testo completoExecutive, Scotland Scottish. Benchmarking and definitions within contact centres. Edinburgh: Scottish Executive, 2003.
Cerca il testo completoServices, Incomes Data. Pay and conditions in call centres. London: Incomes Data Services Ltd., 2001.
Cerca il testo completoDeery, Stephen, and Nicholas Kinnie, eds. Call Centres and Human Resource Management. London: Palgrave Macmillan UK, 2004. http://dx.doi.org/10.1057/9780230288805.
Testo completoOffice, National Audit. Using call centres to deliver public services. London: Stationery Office, 2002.
Cerca il testo completoBradshaw, David. Next generation call centres: CTI, voice and the Web. London: Ovum, 1999.
Cerca il testo completoHunter, David. Making contact: Developing successful call centres in local government. [Bristol]: FITLOG, 2000.
Cerca il testo completoFoundation for Information Technology in Local Government., ed. Making contact: Developing successful call centres in local government. [Bristol]: FITLOG, 2000.
Cerca il testo completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Cerca il testo completoShah, Satya. Optimising customer support in contact centres using soft computing approach. Cranfield, Bedfordshire, U.K: Cranfield University, 2006.
Cerca il testo completoNoronha, Ernesto. Employee identity in Indian call centres: The notion of professionalism. New Delhi: Response Books, 2009.
Cerca il testo completoPremilla, D'Cruz, ed. Employee identity in Indian call centres: The notion of professionalism. New Delhi, India: Response, 2009.
Cerca il testo completoSudhindra, Mokhasi, ed. BPO-sutra: True stories from inside India's BPOs & call centres. New Delhi: Rupa & Co., 2009.
Cerca il testo completoCall centre training handbook: A complete guide to learning and development in contact centres. London: Kogan Page, 2008.
Cerca il testo completoChen, Jianrong. An architecture for agent-oriented virtual inhabited call centres. [Oxford]: Oxford Brookes University, 2000.
Cerca il testo completo1947-, McDonald David R., and Turner, Stephen R. E. 1970-, eds. Analysis of communication networks: Call centres, traffic, and performance. Providence, R.I: American Mathematical Society, 2000.
Cerca il testo completoWillis, Martin. Call centres, one-stop shops or community based information centres?: Improving public access to adult social services. Birmingham: University of Birmingham, 2004.
Cerca il testo completoUNISON. On line advice: A negotiator's guide to good employment practice in call centres. London: UNISON, 1998.
Cerca il testo completoOutsourcing and service work in the new economy: The case of call centres in Mexico City. Newcastle upon Tyne: Cambridge Scholars, 2012.
Cerca il testo completoUNISON. Holding the line: UNISON's guide to making call centres a better place to work. London: UNISON, 2001.
Cerca il testo completoSprigg, Christine A. Psychosocial risk factors in call centres: An evaluation of work design and well-being. Norwich: Health and Safety Executive, 2003.
Cerca il testo completoLa gestion d'un centre de contacts clientèle: Les notions de base, un lexique complet des termes anglais-français utilisés dans le milieu. Montréal: Éditions Transcontinental, 2001.
Cerca il testo completoGreat Britain. Parliament. House of Commons. Committee of Public Accounts. Better public services through call centres: Twentieth Report of Session 2002-03 : report, together with formal minutes and minutes of evidence. London: Stationery Office, 2003.
Cerca il testo completoO'Kane, Gerard Martin. A review of BT's recruitment and retention policies for the Apollo Road and Enniskillen call centres, as influenced by the Northern Ireland labour market. [s.l: The Author], 1999.
Cerca il testo completoCall centers: Technology & techniques. [Mason, OH]: Thomson South-Western, 2003.
Cerca il testo completoAbbott, James C. Designing effective call centers. Greenville, SC: Robert Houston Smith Pub., 2007.
Cerca il testo completoCall centers for dummies. 2nd ed. Mississauga, Ont: J. Wiley & Sons Canada, 2010.
Cerca il testo completoBuchanan, Ruth. Gender on the line : technology, restructuring and the reorganization of work in the call-centre industry =: Les femmes et le travail par téléphone : répercussions de la technologie, de la restructuration et de la réorganisation du travail sur le secteur des centres d'appels. Ottawa, Ont: Status of Women Canada = Condition féminine Canada, 2000.
Cerca il testo completoTurn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoBrown, Judith A. Turn calls into customers: Maximize customer experience with your call center. Marblehead, MA: HCPro, 2008.
Cerca il testo completoHechanova, Ma Regina M. 1-800-Philippines: Understanding and managing the Filipino call center worker. Quezon City, Philippines: Institute of Philippine Culture, Ateneo de Manila University, 2010.
Cerca il testo completoEsher, Joseph. Answering the call: a benchmark of Minnesota's call center industry. Saint Paul, MN: Minnesota Trade & Economic Development, 2000.
Cerca il testo completoFeil, Hans-Joachim. Die telefonische Erreichbarkeit der Stadt: Möglichkeiten zur Verbesserung unter besonderer Berücksichtigung kommunaler Call Center. Köln: Deutscher Städtetag, 2002.
Cerca il testo completoGroup, Mintel International, ed. Call centres and financial services. London: Mintel International Group, 2000.
Cerca il testo completoBarry, Thomas Suhashini; Tomalin. International English for Call Centres. Macmillan Publishers India Limited, 2009.
Cerca il testo completoServices, Incomes Data, ed. Pay and conditions in call centres. London: Incomes Data Services, 1999.
Cerca il testo completoServices, Incomes Data, ed. Pay and conditions in call centres. London: Incomes Data Services, 1997.
Cerca il testo completoMcKeown, Max. Call Centres (Financial Technology Management Reports). LLP Professional Publishing, 1999.
Cerca il testo completoKinnie, Nick, and Stephen Deery. Call Centres and Human Resource Management. Palgrave Macmillan, 2014.
Cerca il testo completoRe-Organising Service Work : Call Centres in Germany and Britain: Call Centres in Germany and Britain. Taylor & Francis Group, 2017.
Cerca il testo completoPhilip, Pearson, Industrial Relations Services, and Call Centre Association Research Institute., eds. Call centres 2001: Reward and retention strategies. London: IRS/CCA, 2001.
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