Articoli di riviste sul tema "Call centres"
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Robinson, George, and Clive Morley. "Running the electronic sweatshop: Call centre managers' views on call centres." Journal of Management & Organization 13, no. 3 (September 2007): 249–63. http://dx.doi.org/10.1017/s1833367200003722.
Testo completoRobinson, George, and Clive Morley. "Running the electronic sweatshop: Call centre managers' views on call centres." Journal of Management & Organization 13, no. 3 (September 2007): 249–63. http://dx.doi.org/10.5172/jmo.2007.13.3.249.
Testo completoD'Cruz, Premilla, and Ernesto Noronha. "Technical Call Centres." Global Business Review 8, no. 1 (February 2007): 53–67. http://dx.doi.org/10.1177/097215090600800104.
Testo completoBristow, Gillian, Max Munday, and Peter Gripaios. "Call Centre Growth and Location: Corporate Strategy and the Spatial Division of Labour." Environment and Planning A: Economy and Space 32, no. 3 (March 2000): 519–38. http://dx.doi.org/10.1068/a3265.
Testo completoCosta, Hermes Augusto, and Elizardo Scarpati Costa. "Precariousness and call centre work: Operators’ perceptions in Portugal and Brazil." European Journal of Industrial Relations 24, no. 3 (October 27, 2017): 243–59. http://dx.doi.org/10.1177/0959680117736626.
Testo completoCrone, Gary, Lorraine Carey, and Peter Dowling. "Calling on Compensation in Australian Call Centres." Journal of Management & Organization 9, no. 3 (January 2003): 62–76. http://dx.doi.org/10.1017/s1833367200004715.
Testo completoCrone, Gary, Lorraine Carey, and Peter Dowling. "Calling on Compensation in Australian Call Centres." Journal of the Australian and New Zealand Academy of Management 9, no. 3 (January 2003): 62–76. http://dx.doi.org/10.5172/jmo.2003.9.3.62.
Testo completoMiller, Noleen, and Rozenda Hendrickse. "Differences in call centre agents’ perception of their job characteristics, physical work environment and wellbeing." Problems and Perspectives in Management 14, no. 1 (March 2, 2016): 51–63. http://dx.doi.org/10.21511/ppm.14(1).2016.06.
Testo completoJaaron, Ayham A. M., and Chris J. Backhouse. "Value-Adding to Public Services Through the Adoption of Lean Thinking." International Journal of Service Science, Management, Engineering, and Technology 2, no. 3 (July 2011): 33–50. http://dx.doi.org/10.4018/jssmet.2011070103.
Testo completoFatima, Syeda Zain, and Hafiza Iram Naseem. "Determinants of Call Centre Employee’s Turnover in Pakistan - An Exploratory Study." Archives of Business Research 9, no. 3 (April 1, 2021): 217–24. http://dx.doi.org/10.14738/abr.93.9888.
Testo completoHolman, David. "Employee wellbeing in call centres." Human Resource Management Journal 12, no. 4 (November 2002): 35–50. http://dx.doi.org/10.1111/j.1748-8583.2002.tb00076.x.
Testo completoKasabov, Edward, and Anna C.C.C. da Cunha. "Re-conceptualising call-centres as sites of control: the insider perspective." European Journal of Marketing 48, no. 1/2 (February 4, 2014): 25–46. http://dx.doi.org/10.1108/ejm-02-2012-0054.
Testo completoWoydack, Johanna, and Ben Rampton. "Text trajectories in a multilingual call centre: The linguistic ethnography of a calling script." Language in Society 45, no. 5 (September 26, 2016): 709–32. http://dx.doi.org/10.1017/s0047404516000610.
Testo completoPiers William Ellway, Benjamin. "Is the quantity-quality trade-off in call centres a false dichotomy?" Managing Service Quality 24, no. 3 (May 6, 2014): 230–51. http://dx.doi.org/10.1108/msq-09-2013-0192.
Testo completoCarrillo Rowe, Aimee, Sheena Malhotra, and Kimberlee Pérez. "Answering the Call: Virtual Migration in Indian Call Centres." Comparative American Studies An International Journal 12, no. 1-2 (June 2014): 51–70. http://dx.doi.org/10.1179/1477570014z.00000000068.
Testo completoColladon, Andrea Fronzetti, Maurizio Naldi, and Massimiliano M. Schiraldi. "Quality Management in the Design of TLC Call Centres." International Journal of Engineering Business Management 5 (January 1, 2013): 48. http://dx.doi.org/10.5772/56921.
Testo completoHultgren, Anna Kristina. "New perspectives on language and gender: Linguistic prescription and compliance in call centres." Language in Society 46, no. 5 (September 12, 2017): 671–95. http://dx.doi.org/10.1017/s0047404517000574.
Testo completoOodith, Devina. "Enhanced Customer Interactions through Customer-Centric Technology within a Call Centre." Journal of Economics and Behavioral Studies 11, no. 2(J) (May 13, 2019): 79–91. http://dx.doi.org/10.22610/jebs.v11i2(j).2820.
Testo completoBagnara, Sebastiano, Francesca Gabrielli, and Patrizia Marti. "Human Work in the Call Centres." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 44, no. 6 (July 2000): 553–56. http://dx.doi.org/10.1177/154193120004400602.
Testo completoBOLTON, KINGSLEY. "World Englishes and international call centres." World Englishes 32, no. 4 (November 19, 2013): 495–502. http://dx.doi.org/10.1111/weng.12057.
Testo completoPrichard, Jane, Joanne Turnbull, Susan Halford, and Catherine Pope. "Trusting technical change in call centres." Work, Employment and Society 28, no. 5 (June 3, 2014): 808–24. http://dx.doi.org/10.1177/0950017013510763.
Testo completoVassil Kirov and Kapka Mircheva. "Employment in call centres in Bulgaria." Work Organisation, Labour & Globalisation 3, no. 1 (2009): 144. http://dx.doi.org/10.13169/workorgalaboglob.3.1.0144.
Testo completoBrown, Gavin, and Gillian Maxwell. "Customer Service in UK call centres:." Journal of Retailing and Consumer Services 9, no. 6 (November 2002): 309–16. http://dx.doi.org/10.1016/s0969-6989(01)00040-6.
Testo completoPaulet, Renee. "Putting Call Centres in their Place." Labour & Industry: a journal of the social and economic relations of work 14, no. 3 (April 2004): 77–89. http://dx.doi.org/10.1080/10301763.2004.10669295.
Testo completoRussell, Bob. "Are All Call Centres The Same?" Labour & Industry: a journal of the social and economic relations of work 14, no. 3 (April 2004): 91–109. http://dx.doi.org/10.1080/10301763.2004.10669296.
Testo completoRussell, Bob. "Call centres: A decade of research." International Journal of Management Reviews 10, no. 3 (September 2008): 195–219. http://dx.doi.org/10.1111/j.1468-2370.2008.00241.x.
Testo completoKasznar, Istvan Karoly. "Administración de Call Center Ante Exigências del Consumidor." Revista Pensamento Contemporâneo em Administração 2, no. 3 (December 15, 2008): 59. http://dx.doi.org/10.12712/rpca.v2i3.149.
Testo completoNiranjan, T. T., and Samir K. Srivastava. "Managing Capacity at Sparsh Call Centre." Asian Case Research Journal 12, no. 01 (June 2008): 73–103. http://dx.doi.org/10.1142/s0218927508001084.
Testo completoZapf, Dieter, Amela Isic, Myriam Bechtoldt, and Patricia Blau. "What is typical for call centre jobs? Job characteristics, and service interactions in different call centres." European Journal of Work and Organizational Psychology 12, no. 4 (December 2003): 311–40. http://dx.doi.org/10.1080/13594320344000183.
Testo completoAnnakis, John, Tony Lobo, and Soma Pillay. "Exploring predictors of job satisfaction in call centres – The case of Australia." Corporate Ownership and Control 8, no. 3 (2011): 376–95. http://dx.doi.org/10.22495/cocv8i3c3p3.
Testo completoWeinkopf, Claudia. "Call-centre work: specific characteristics and the challenges of work organisation." Transfer: European Review of Labour and Research 8, no. 3 (August 2002): 456–66. http://dx.doi.org/10.1177/102425890200800309.
Testo completoVuthipadadon, Somchan, and Sigurdur Olafsson. "An Integer Programming approach for scheduling inbound calls in call centres." International Journal of Operational Research 2, no. 4 (2007): 414. http://dx.doi.org/10.1504/ijor.2007.014171.
Testo completoInsha, Maqbool, Devina E. Rodrigues, and Kiran Rao Chavan. "Study to assess the health issues among employees working in selected call centres of Mangalore." Journal of Drug Delivery and Therapeutics 8, no. 6 (November 15, 2018): 58–61. http://dx.doi.org/10.22270/jddt.v8i6.2011.
Testo completoKobiashvili, Ana, Ketevan Kutateladze, and Nodar Darchiashvili. "Tecnologies of defining the indicators of call centre." Works of Georgian Technical University, no. 4(518) (December 15, 2020): 58–67. http://dx.doi.org/10.36073/1512-0996-2020-4-58-67.
Testo completoKoshy, Shely Mary, and N. Kishore Kumar. "Attitude of Farmers towards Kisan Call Centres." Journal of Extension Education 28, no. 4 (December 16, 2012): 5753. http://dx.doi.org/10.26725/jee.2016.4.28.5753-5759.
Testo completoChicu, Dorina, Gerard Ryan, and Mireia Valverde-Aparicio. "Determinants of customer satisfaction in call centres." European Accounting and Management Review 2, no. 2 (May 2016): 20–41. http://dx.doi.org/10.26595/eamr.2014.2.2.2.
Testo completoCrome, Matthew. "Call centres: battery farming or free range?" Industrial and Commercial Training 30, no. 4 (July 1998): 137–41. http://dx.doi.org/10.1108/00197859810218065.
Testo completoSnow, Jon. "UK call centres: crossroads of an industry." Journal of Property Investment & Finance 23, no. 6 (December 2005): 525–32. http://dx.doi.org/10.1108/14635780510626565.
Testo completoWEINKOPF, Claudia. "Job quality in call centres in Germany." International Labour Review 148, no. 4 (December 2009): 395–411. http://dx.doi.org/10.1111/j.1564-913x.2009.00070.x.
Testo completoDumbleker, Vinod. "Call Centres: A Customer Centric Business Activity." Paradigm 6, no. 2 (July 2002): 107–21. http://dx.doi.org/10.1177/0971890720020209.
Testo completoFrenkel, Stephen J., May Tam, Marek Korczynski, and Karen Shire. "Beyond bureaucracy? Work organization in call centres." International Journal of Human Resource Management 9, no. 6 (January 1998): 957–79. http://dx.doi.org/10.1080/095851998340694.
Testo completoTatiana Gorjup, María, Mireia Valverde, and Gerard Ryan. "Promotion in call centres: opportunities and determinants." Journal of European Industrial Training 32, no. 1 (January 25, 2008): 45–62. http://dx.doi.org/10.1108/03090590810846566.
Testo completoCallaghan, George, and Paul Thompson. "Edwards Revisited: Technical Control and Call Centres." Economic and Industrial Democracy 22, no. 1 (February 2001): 13–37. http://dx.doi.org/10.1177/0143831x01221002.
Testo completoDeery, Stephen, and Nicholas Kinnie. "Call centres and beyond: a thematic evaluation." Human Resource Management Journal 12, no. 4 (November 2002): 3–13. http://dx.doi.org/10.1111/j.1748-8583.2002.tb00074.x.
Testo completoZielińska, Justyna, and Jacek Zych. "Call Centre: Ecrasez l’infame! Review of Jamie Woodcock’s Working the Phones: Control and Resistance in Call Centres." Praktyka Teoretyczna 27, no. 1 (October 10, 2018): 304–13. http://dx.doi.org/10.14746/prt.2018.1.13.
Testo completoFernández-Sabiote, Estela, and Inés López-López. "Discovering Call Interaction Fluency: A Way to Improve Experiences with Call Centres." Service Science 12, no. 1 (March 2020): 26–42. http://dx.doi.org/10.1287/serv.2019.0251.
Testo completoMcDonnell, Anthony, Julia Connell, Zeenobiyah Hannif, and John Burgess. "Having “a say”: forms of voice in Australian call centres." Employee Relations 36, no. 3 (April 1, 2014): 214–34. http://dx.doi.org/10.1108/er-01-2013-0005.
Testo completoOodith, Devina, and Sanjana Brijball Parumasur. "Critical ingredients for call centre agents’ effectiveness." Corporate Ownership and Control 10, no. 4 (2013): 479–91. http://dx.doi.org/10.22495/cocv10i4c5art5.
Testo completoChicu, Dorina, Mireia Valverde, Gerard Ryan, and Rosemary Batt. "The service-profit chain in call centre services." Journal of Service Theory and Practice 26, no. 5 (September 12, 2016): 616–41. http://dx.doi.org/10.1108/jstp-10-2014-0243.
Testo completoPetitta, Laura, Simona Manno, and Anna Concetta Rinaldi. "Job burnout in ambito socio-sanitario e produttivo: I call center sono i piů bruciati?" RISORSA UOMO, no. 4 (February 2013): 467–82. http://dx.doi.org/10.3280/ru2011-004005.
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