Bibliografie tematiche / Consumer satisfaction

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Letteratura scientifica selezionata sul tema "Consumer satisfaction"

Autore: Grafiati
Pubblicato: 4 giugno 2021
Ultima modifica: 25 luglio 2025

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Articoli di riviste sul tema "Consumer satisfaction"

1

Sari, Nopita Mayang, and Sri Ekowati. "PENGARUH KUAITAS LAYANAN, HARGA, DAN LOKASI TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA BAKSO MERCON BU’YAN)." Prosiding Seminar Nasional Business Corporate 1, no. 1 (2022): 30–41. http://dx.doi.org/10.36085/pbc.v1i1.2972.

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This study aims to determine the effect of service quality, price, and location on consumer satisfaction, a case study on Bakso Mercon Bu'yan. The problem of this study is whether the quality of service, price, and location affect consumer satisfaction. This study took research samples of 100 consumers by using accidental sampling. While, data collection techniques by giving questionnaires. For data analysis technique used multiple linear regression, instrument test, coefficient of determination and hypothesis test.The results showed that the price had a positive effect on consumer satisfa
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Kunto, Duantra Bergas Ari, Dase Hunaefi, and Budi Nurtama. "Integrasi Metode Kano dan Turf dalam Evaluasi Sensori Minuman Cokelat Instan Komersial." Jurnal Teknologi dan Industri Pangan 33, no. 2 (2022): 137–47. http://dx.doi.org/10.6066/jtip.2022.33.2.137.

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Sensory attribute is one of quality parameter that affects buying intention of consumer for commercial instant chocolate drink product. Evaluation of consumer liking using hedonic method or ideal profile method was not enough to fulfill consumer satisfaction. This research aims to identify sensory attributes which are able to give consumer satisfaction using survey method integrated with structural equation model (SEM), Kano method, and total unduplicated reach and frequency (TURF). Kano method is used to evaluate sensory attributes based on consumer satisfaction, while TURF is used to identif
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Girsang, Nanda March Dhearni, and Faadhil Faadhil. "Factors Affecting Consumer Satisfaction." Journal of Education, Humaniora and Social Sciences (JEHSS) 7, no. 3 (2025): 903–8. https://doi.org/10.34007/jehss.v7i3.2336.

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This study presents a literature review of the factors influencing consumer satisfaction. Consumer satisfaction results from the accumulation of consumers and consumers where there is an assessment of the unique features of the product or service that are by consumer expectations. Satisfying consumer needs is the desire of every company. In addition to being an essential factor for the company's survival, satisfying consumer needs can increase competitive advantage. The importance of studying consumer satisfaction has been widely expressed in previous studies. The study revealed many factors i
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Sayekti, Mayang Dwi, and Jojok Dwiridotjahjono. "Pengaruh Brand Image dan Kualitas Produk terhadap Loyalitas melalui Kepuasan Konsumen sebagai Variabel Intervening." Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah 5, no. 6 (2022): 2511–24. http://dx.doi.org/10.47467/alkharaj.v5i6.2430.

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This study intends to find out whether there is an influence of brand image and product quality on consumer loyalty through customer satisfaction as an intervening variable on silverqueen chocolate consumers in Surabaya. The type of research is quantitative and the data collection technique uses a questionnaire method. The population in this study who became the target population was the people of Surabaya who had consumed silverqueen chocolate products. The number of samples used in this study were 100 respondents. The sampling technique in this study is the purposive sampling technique with
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Tianing, Vita Nur, and Siswahyudianto. "Pengaruh Harga, Kualitas Produk, dan Kualitas Pelayanan terhadap Kepuasan Konsumen Kelompok Tani." Idarotuna : Journal of Administrative Science 3, no. 1 (2022): 57–74. http://dx.doi.org/10.54471/idarotuna.v3i1.28.

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Consumer goals are one of the main things in a business. Because by making efforts that can be done, namely continuing to maintain and increase satisfaction with consumers, consumers will more often repurchase an item or service that has been consumed or used. Consumer goals are determined by several things, including price, product quality, and service quality. This study analyzed the effect of price, product quality, and service quality on consumer satisfaction at the "Belimbing Artha Mandiri" Farmer Group, Bono Village, Boyolangu District, Tulungagung Regency. This study uses a quantitative
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Putri, Nadya Eka, Sri Halimah, Rifqi Habibi, et al. "The Influence of Product Quality and Marketing Strategy Management on Consumer Satisfaction and Customer Loyalty with the Use of Wardah Skincare Products in Jambi City." International Journal of Economics (IJEC) 3, no. 2 (2024): 1212–19. http://dx.doi.org/10.55299/ijec.v3i2.1133.

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Beauty care has become a crucial necessity in modern society, not only for enhancing appearance but also for skin health. The inundation of the market with beauty products and advertisements creates a strong urge for individuals, especially women, to consume beauty products and services for desired appearances. In efforts to attract consumers, beauty business owners strive to provide the best services to fulfill consumer satisfaction. Consumer satisfaction becomes the primary focus for consumer- oriented companies, with consumer loyalty formed from a combination of satisfaction and complaint h
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Edwar, Rizka Cintya. "THE INFLUENCE OF PRODUCT QUALITY ON CONSUMER SATISFACTION OF DFC CHICKEN (DEWE FRIED CHICKEN) IN SORONG DISTRICT." juket 4, no. 2 (2024): 34–40. https://doi.org/10.54076/juket.v4i2.458.

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This research aims to determine the effect of product quality on consumer satisfaction with DFC (Dewe Fried Chicken) chicken in Sorong district. This research used quantitative methods with a sample of 100 consumers who had previously consumed DFC chicken. The data collection technique is by distributing and distributing questionnaires and then the data is processed using SPSS. The results of this research show that product quality has a positive and significant effect on consumer satisfaction, so it can be concluded that if product quality increases, consumer satisfaction will increase.
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Ulum, Miftahul, and Atika Ulfia Adlina. "Metodologi Studi Islam (Prinsip-Prinsip Konsumsi Keluarga Dalam Islam)." Nizham Journal of Islamic Studies 8, no. 02 (2020): 191. http://dx.doi.org/10.32332/nizham.v8i02.2699.

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Abstract (sommario):
From the point of view of an economist, an individual is only considered "rational" if he tries to achieve his economic objectives in as many ways as possible. A rational consumer, for example, is a consumer who is trying to maximize satisfaction from the activity of its use. This is because the satisfaction to be achieved is not limited while the resources or capabilities that exist in these consumers in an effort to achieve that satisfaction is limited. As a result, humans are forced to search for and choose the best rules in their paradigm as an effort to seek the highest satisfaction. Ther
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Nurlaela, Angga Putri Ekanova, and Ranti Putri Pratiwi. "DETERMINAN BAURAN PEMASARAN TERHADAP KEPUASAN KONSUMEN BAKSO BOEDJANGAN DI KOTA BOGOR." Jurnal Ekonomi dan Manajemen 2, no. 1 (2023): 90–99. http://dx.doi.org/10.56127/jekma.v2i1.465.

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This study aims to determine the effect of marketing mix variables on consumer satisfaction of Bakso Boedjangan Bogor. This type of research is research quantitative. The sampling technique used accidental sampling technique with a total sample of 96 consumers who consumed Bakso Boedjangan Bogor. The regression equation in this study is multiple linear regression which is used to test the effect of the independent variables on the dependent variable. The results of the goodness of fit test show that the marketing mix is an explanatory variable for consumer satisfaction. The results of hypothes
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Dahesihsari, Rayini, Novita Novita, and Immanuel Yosua. "Credibility of EWOM and Consumer Satisfaction on Food/Health Supplement Products during the COVID-19 Pandemic." International Journal of Business, Economics, and Social Development 5, no. 1 (2024): 45–53. http://dx.doi.org/10.46336/ijbesd.v5i1.577.

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During the pandemic, many information about the function of various food and health supplement products for prevention/recovery from Covid-19 infection circulated through EWOM (electronic word of mouth), which was believed by consumers, even though not all of them were proven to be true. This study aims to examine the role of perceived EWOM credibility on consumer satisfaction with food/health supplement products during the COVID-19 pandemic. The theoretical framework guiding this research is Source Credibility Theory, which provides a lens to examine how the credibility of EWOM sources affect
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Tesi sul tema "Consumer satisfaction"

1

Wirtz, Jochen. "Consumer satisfaction with services." Thesis, London Business School (University of London), 1991. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.284194.

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Herbst, Ruben Andreas. "Customer preferences with regard to milk packaging." Thesis, Nelson Mandela Metropolitan University, 2017. http://hdl.handle.net/10948/15967.

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The milk industry in the Eastern Cape is very competitive and milk suppliers must use all means, including packaging, to influence buying behaviour. The aim of the study was to investigate customer preferences with regard to milk packaging in the Nelson Mandela Bay (NMB) area. The purpose was to develop a better understanding of customer preferences so that packaging could be designed to satisfy customer expectations and needs. The research design was based on a quantitative approach (non-experimental) and the study was descriptive in nature. The measuring instrument was a self-developed quest
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Yanamandram, Venkata Krishna Kumar. "Retention of dissatisfied business-to-business services customers." Thesis, The University of Sydney, 2008. https://hdl.handle.net/2123/28954.

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The strategic importance of customer retention and the costs associated with customer switching behaviour have resulted in researchers devoting considerable attention to investigating the switching and/or staying behaviour of customers. However, relatively little attention has been devoted to investigating (1) the important deterrents to discontinuing the relationship in a single model in the business-to-business (B-to-B) service sector, and (2) the mediating factors under the condition of dissatisfaction in the B-to-B services sector. The fastest growth in services marketing today is in
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Yau, O. H.-M. "Consumer satisfaction and cultural values." Thesis, University of Bradford, 1986. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.371491.

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Ashley, Christy A. "Information processing in consumer relationships : the effect of emotional commitment /." View online ; access limited to URI, 2006. http://0-wwwlib.umi.com.helin.uri.edu/dissertations/dlnow/3225310.

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Cazier, Joseph Abram. "The relationships among value congruence, trust and behavioral intentions in e-business." Full text available, 2004. http://images.lib.monash.edu.au/ts/theses/cazier.pdf.

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Bowen, David. "Consumer satisfaction and dis-satisfaction with long-haul inclusive tours." Thesis, Oxford Brookes University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.264532.

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Davis, G. Scott. "Customer satisfaction for professional Services Group, Inc. development of an online customer satisfaction survey /." Online version, 2003. http://www.uwstout.edu/lib/thesis/2003/2003davisg.pdf.

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Leah, Susan. "Increasing customer satisfaction through employee satisfaction in a call center environment." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005leahs.pdf.

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Friman, Margareta. "Effects of critical incidents on consumer satisfaction /." Göteborg : Elanders Digitaltryck, 2000. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=009186423&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Libri sul tema "Consumer satisfaction"

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Scotland, Market Research, ed. Consumer satisfaction survey. Market Research Scotland., 1990.

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Council, Wolverhampton (England) Metropolitan Borough. Consumer & company satisfaction survey. Wolverhampton Metropolitan Borough Council, 1988.

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Wolverhampton (England). Metropolitan Borough Council. Consumer & company satisfaction survey. Wolverhampton Metropolitan Borough Council, 1988.

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Birch, J. Consumer satisfaction & quality assurance. Authority Office, Macclesfield District General Hospital, 1986.

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Wolverhampton (England). Metropolitan Borough Council. Consumer and company satisfaction survey. Wolverhampton Metropolitan Borough Council, 1988.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. Portfolio, 2009.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. Portfolio, 2009.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. Portfolio, 2009.

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Conze, Oliver. Kundenloyalität durch Kundenvorteile. Springer Fachmedien, 2007.

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Marchi, Scott De. You are what you choose: The habits of mind that really determine how we make decisions. Portfolio, 2009.

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Capitoli di libri sul tema "Consumer satisfaction"

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Sommers, Paul A. "Developing Consumer-Oriented Service." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-6.

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Funk, Daniel C., Kostas Alexandris, and Heath McDonald. "Perceptions of service quality and customer satisfaction." In Sport Consumer Behaviour, 2nd ed. Routledge, 2022. http://dx.doi.org/10.4324/9781003092537-15.

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Harrison, Mary Carolyn, and Karen Hailey. "Consumer Satisfaction/Dissatisfaction: Implications for Consumer Protection Agencies." In Developments in Marketing Science: Proceedings of the Academy of Marketing Science. Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-16934-7_79.

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Sommers, Paul A. "Managing Outcomes." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-10.

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Sommers, Paul A. "Quality Redefined." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-16.

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Sommers, Paul A. "Applications: How to Implement, Interpret, and Draw Conclusions." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-11.

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Sommers, Paul A. "Collection and Management of Data." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-14.

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Sommers, Paul A. "From Initial Call for Appointment to Billing: Treating the Patient Right." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-7.

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Sommers, Paul A. "Making Consumer Satisfaction a Way of Doing Business." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-5.

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Sommers, Paul A. "Myths and Other Misunderstandings About Medical Practice." In Consumer Satisfaction in Medical Practice. Routledge, 2021. http://dx.doi.org/10.4324/9781003249160-3.

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Atti di convegni sul tema "Consumer satisfaction"

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Wijaya, Mahaning Indrawaty, Aily Kho Weny, Felita Alisa Nadhira, and Shofiy Indra Wijaya. "Analysis of Consumer Behavior and Satisfaction of Self-Ordering Systems." In 2024 International Conference on Advanced Information Scientific Development (ICAISD). IEEE, 2024. https://doi.org/10.1109/icaisd63055.2024.10895460.

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Liu, Leping, Yingjie Huang, Zexin Lin, Lingchan Li, Yang Yang, and Quanshan Zheng. "Research on Electric Vehicle Sales Strategy Based on Consumer Satisfaction Data." In 2024 International Conference on Intelligent Computing and Data Mining (ICDM). IEEE, 2024. http://dx.doi.org/10.1109/icdm63232.2024.10762701.

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Chu, Xinyi, Ruilong Li, and Zengwen Yan. "The Effect of Consumer Acquisition Process on Consumer Satisfaction in Purchasing Fresh Food Online in the Context of Uncertainty." In 7th International Conference on Finance, Economics, Management and IT Business. SCITEPRESS - Science and Technology Publications, 2025. https://doi.org/10.5220/0013422900003956.

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Valencia, Jessy, Suyani Alie, Respati Wulandari, and Sambudi Hamali. "Effect of Security, Privacy, and Customer Satisfaction on E-Commerce Consumer Trust." In 2024 International Conference on Informatics, Multimedia, Cyber and Information System (ICIMCIS). IEEE, 2024. https://doi.org/10.1109/icimcis63449.2024.10957101.

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Liu, Xingyue, Yanyu Tang, and Yidan Wang. "Consumer Satisfaction for Starbucks." In 2022 7th International Conference on Social Sciences and Economic Development (ICSSED 2022). Atlantis Press, 2022. http://dx.doi.org/10.2991/aebmr.k.220405.247.

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Hadiantini, Ratih, Silalahi, and H. Hendrayati. "The Importance of Consumer Satisfaction for E-Commerce Users: How That Affects Consumer Behavior on Consumer Satisfaction?" In First International Conference on Science, Technology, Engineering and Industrial Revolution (ICSTEIR 2020). Atlantis Press, 2021. http://dx.doi.org/10.2991/assehr.k.210312.016.

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Cheung, Christy M. K., and Matthew K. O. Lee. "Consumer satisfaction with internet shopping." In the 7th international conference. ACM Press, 2005. http://dx.doi.org/10.1145/1089551.1089612.

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Agrawal, Tanya. "IMPACT OF SOCIAL MEDIA ON CONSUMER BUYING BEHAVIOUR." In ransforming Knowledge: A Multidisciplinary Research on Integrative Learning Across Disciplines. The Bhopal School of Social Sciences, 2025. https://doi.org/10.51767/ic250219.

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This document investigates empirically the role of social media in the consumer decisionmaking process. A quantitative survey investigates how deep an effect consumer experience bears with reference to social media. Consumers' views on products and services are more influenced by the third parties in the digital sphere and then transferred to the perceptions in the real world. Consumers are empowered by social media in such a way as it makes it impossible for marketers to manage the content, timing, or frequency of conversations among users. The results show that social media use impacts satis
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Linina, Iveta, Velga Vevere, and Rosita Zvirgzdina. "Evaluation of the use of influencers for the development of consumer satisfaction in the Baltic consumer goods market." In CARMA 2022 - 4th International Conference on Advanced Research Methods and Analytics. Universitat Politècnica de València, 2022. http://dx.doi.org/10.4995/carma2022.2022.15071.

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Abstract (sommario):
A business focused on the consumer and its satisfaction is an important factor in ensuring the company's competitiveness. The process of attracting new customers always involves more money, time and energy. In order for a company to retain existing customers and gain only new ones, one of the main tasks is to know the factors that make them happy. Within the framework of this work, the authors want to study the theoretical foundations of consumer satisfaction, to understand the peculiarities of the development of consumer satisfaction using digital content creators - influencers. The use of in
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Menghwani, Lavish. "CONSUMER PERCEPTION AND SATISFACTION WITH ELECTRIC VEHICLE." In ransforming Knowledge: A Multidisciplinary Research on Integrative Learning Across Disciplines. The Bhopal School of Social Sciences, 2025. https://doi.org/10.51767/ic250218.

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Electric vehicles (EVs) are becoming more popular as people look for eco-friendly transportation options. However, consumer perception and satisfaction are important factors in the widespread adoption of EVs. This study explores how people feel about EVs, what influences their decisions to buy or avoid them, and how satisfied EV owners are with their vehicles. The research focuses on key factors like awareness, affordability, charging stations, environmental benefits, performance, and overall user satisfaction. A descriptive research design is used to collect and analyze consumer opinions. Dat
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Rapporti di organizzazioni sul tema "Consumer satisfaction"

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Su, Jin, and Xiao Tong. Brand Personality, Consumer Satisfaction and Loyalty: A Perspective from Denim Jeans. Iowa State University, Digital Repository, 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-54.

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Sullivan, Quinn, Ting Chi, and Jing Sun. Relationships between apparel mobile website quality, consumer satisfaction, and intent to purchase: an empirical study of U.S. Consumers. Iowa State University, Digital Repository, 2017. http://dx.doi.org/10.31274/itaa_proceedings-180814-1811.

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Spurgeon, Erica, and Niehm S. Linda. An Exploratory Study of Consumer Satisfaction and Purchase Behaviors for Fashion Subscription-Based Online Services (SOS). Iowa State University. Library, 2019. http://dx.doi.org/10.31274/itaa.8773.

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Apple, Laurie M., Kathleen R. Smith, and Nicole Coury. Consumer Perceptions of Apparel Fit Satisfaction and Sizing Based on 3D Body Scanning and Block Garment Assessment. Iowa State University, Digital Repository, 2016. http://dx.doi.org/10.31274/itaa_proceedings-180814-1445.

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Ferdous, Zannatul, and Wahid bin Ahsan. Customer Experiences with E-commerce Returns in Bangladesh: Effects on Satisfaction, Trust, and Loyalty. Userhub, 2024. http://dx.doi.org/10.58947/journal.nfqj67.

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The rapid expansion of e-commerce in Bangladesh has revolutionized consumer behavior, providing convenience while creating challenges in managing product returns. This study examines customer experiences and perceptions of e-commerce returns in Bangladesh, focusing on critical factors like product discrepancies, refund processing delays, return policy transparency, and customer service issues. Using a mixed-methods approach, data was collected from 151 survey respondents and 18 interviews with customers, e-commerce employees, and logistics personnel. The findings reveal that product misreprese
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Frijters, Paul. WELLBYs, cost-benefit analyses and the Easterlin Discount. Verlag der Österreichischen Akademie der Wissenschaften, 2021. http://dx.doi.org/10.1553/populationyearbook2021.deb04.

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The current practise of cost-benefit analysis inWestern countries consists of a collection of various incompatible ideas and methodologies to obtain replicable numbers for the costs and benefits of major public spending plans. This paper describes the main elements of the dominant methodology, which combines consumer and producer surplus, price-taking, government-inputs-as-outputs, hedonic pricing of externalities, and the issue-specific use of partial or general equilibrium thinking. The paper then discusses how that methodology can be augmented and partially replaced by looking at how prospe
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Shi, Leiyu, Diana M. Pinto, and Frederico C. Guanais. Measurement of Primary Care: Report on the Johns Hopkins Primary Care Assessment Tool. Inter-American Development Bank, 2013. http://dx.doi.org/10.18235/0009098.

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Renewed interest in the Primary Health Care-PHC agenda is a common element of the majority of recent health system reforms throughout Latin America and the Caribbean-LAC. Strengthening of PHC has been recognized as a promising solution to address the major challenges the Region's health systems face. As governments are making substantive long term investments in PHC oriented healthcare reforms, there is a requirement for accountability and increased transparency and reporting on the results of these initiatives. As a consequence, implementation of PHC strategies needs to be accompanied with me
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Chang, Hyo Jung (Julie), Jennifer Yurchisin, and Nancy Hodges. An Investigation of Self-Concept, Clothing Selection, and Life Satisfaction among Disabled Consumers. Iowa State University, Digital Repository, 2013. http://dx.doi.org/10.31274/itaa_proceedings-180814-485.

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Treadwell, Jonathan R., James T. Reston, Benjamin Rouse, Joann Fontanarosa, Neha Patel, and Nikhil K. Mull. Automated-Entry Patient-Generated Health Data for Chronic Conditions: The Evidence on Health Outcomes. Agency for Healthcare Research and Quality (AHRQ), 2021. http://dx.doi.org/10.23970/ahrqepctb38.

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Abstract (sommario):
Background. Automated-entry consumer devices that collect and transmit patient-generated health data (PGHD) are being evaluated as potential tools to aid in the management of chronic diseases. The need exists to evaluate the evidence regarding consumer PGHD technologies, particularly for devices that have not gone through Food and Drug Administration evaluation. Purpose. To summarize the research related to automated-entry consumer health technologies that provide PGHD for the prevention or management of 11 chronic diseases. Methods. The project scope was determined through discussions with Ke
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Sadachar, Amrut, and Ann Marie Fiore. Influence of Perceived Experiential and Functional Value on Indian Consumers' Mall Satisfaction and Mall Patronage Intention. Iowa State University, Digital Repository, 2016. http://dx.doi.org/10.31274/itaa_proceedings-180814-1493.

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