Accedi

Bibliografie tematiche / Consumer satisfaction – measurement / Articoli di riviste

Segui questo link per vedere altri tipi di pubblicazioni sul tema: Consumer satisfaction – measurement.

Articoli di riviste sul tema "Consumer satisfaction – measurement"

Autore: Grafiati

Pubblicato: 4 giugno 2021

Ultima modifica: 8 febbraio 2022

Cita una fonte nei formati APA, MLA, Chicago, Harvard e in molti altri stili

Scegli il tipo di fonte:

Vedi i top-50 articoli di riviste per l'attività di ricerca sul tema "Consumer satisfaction – measurement".

Accanto a ogni fonte nell'elenco di riferimenti c'è un pulsante "Aggiungi alla bibliografia". Premilo e genereremo automaticamente la citazione bibliografica dell'opera scelta nello stile citazionale di cui hai bisogno: APA, MLA, Harvard, Chicago, Vancouver ecc.

Puoi anche scaricare il testo completo della pubblicazione scientifica nel formato .pdf e leggere online l'abstract (il sommario) dell'opera se è presente nei metadati.

Vedi gli articoli di riviste di molte aree scientifiche e compila una bibliografia corretta.

1

Bushy, Angeline. "Ethnocultural sensitivity and measurement of consumer satisfaction." Journal of Nursing Care Quality 9, no. 2 (January 1995): 16–25. http://dx.doi.org/10.1097/00001786-199501000-00006.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

2

Cucu Sumartini, Lilis, and Dini Fajriany Ardining Tias. "ANALISIS KEPUASAN KONSUMEN UNTUK MENINGKATKAN VOLUME PENJUALAN KEDAI KOPI KALA SENJA." Jurnal E-Bis (Ekonomi-Bisnis) 3, no. 2 (November 7, 2019): 111–18. http://dx.doi.org/10.37339/e-bis.v3i2.124.

Testo completo

Abstract (sommario):

The development of the coffee shop business is influenced by the socio-economic development of the community and lifestyle changes. This condition is spurring for the growth of coffee shops by carrying the concept of modernization in an effort to increase consumer satisfaction. The level of customer satisfaction can be measured using the instruments of tangible dimensions, reliability, responsiveness, assurance, and empathy. The level of satisfaction measurement is done by using a questionnaire and 5 dimensions of quality measurement. Consumer satisfaction is a large value of expectations so t

Gli stili APA, Harvard, Vancouver, ISO e altri

3

Sediawan, MN Lisan. "ANALISIS PERBANDINGAN METODOLOGI CUSTOMER SATISFACTION INDEX DALAM RANGKA PENINGKATKAN PELAYANAN KESEHATAN DI INDONESIA." Jurnal Ilmiah Kesehatan Media Husada 2, no. 1 (September 12, 2013): 65–76. http://dx.doi.org/10.33475/jikmh.v2i1.109.

Testo completo

Abstract (sommario):

Customer Satisfaction Index (CSI) is an economic indicator that measures the satisfaction of consumers across nation. This paper discusses the measurement model from an economic point of psychology is positioned as a variable customer loyalty . We will also discuss some studies which include : market segmentation , product positioning , competitiveness , consumer perception , customer satisfaction , and quality of service . To determine the position of the CSI Indonesia compared to other countries CSI inventors and other users it is necessary comparisons and scientific study .. This article di

Gli stili APA, Harvard, Vancouver, ISO e altri

4

Ernawati, Sri, and Uty Kurniawati. "PENGARUH KREATIFITAS PRODUK DAN INOVASI PRODUK TERHADAP KEPUASAN KONSUMEN DI STEAK HOUSE NOODLES." ISOQUANT : Jurnal Ekonomi, Manajemen dan Akuntansi 4, no. 1 (April 8, 2020): 112. http://dx.doi.org/10.24269/iso.v4i1.399.

Testo completo

Abstract (sommario):

With the increasing number of restaurants, there is also increasing competition among restaurant entrepreneurs, they jointly compete in producing, gaining competitive advantage and providing value to their customers, wherever possible in accordance with the value expected by consumers. This study aims to analyze and test the effect of Product Creativity and Product Innovation both partially and simultaneously on Consumer Satisfaction at Steak House Noodles. This research was conducted in Bima City. This research is a survey research by distributing questionnaires with Likert scale measurement

Gli stili APA, Harvard, Vancouver, ISO e altri

5

Bortolotti, Silvana Ligia Vincenzi, Fernando de Jesus Moreira Junior, Antonio Cezar Bornia, Afonso Farias de Sousa Júnior, and Dalton Francisco de Andrade. "Consumer satisfaction and item response theory: creating a measurement scale." Gestão & Produção 19, no. 2 (2012): 287–302. http://dx.doi.org/10.1590/s0104-530x2012000200005.

Testo completo

Abstract (sommario):

Today, people have increasingly demanded more from the state and enterprises. Consumer satisfaction is not an organizational option, but rather a matter of survival for any institution. The quest for measurement of consumer satisfaction has been ongoing in many areas of research, and researchers have concentrated efforts to demonstrate the psychometric quality of their measurements. However, the techniques employed by these commitments have not kept pace with the advances in psychometric theory and methods. The Item Response Theory (IRT) is an approach used for assessing latent trait. It is co

Gli stili APA, Harvard, Vancouver, ISO e altri

6

Torey, Jimmy Rezky, Oktavianus ,. Porajouw, and Tommy F. Lolowang. "ANALISIS TINGKAT KEPUASAN KONSUMEN TERHADAP PRODUK KOPI DAN PELAYANAN DI RUMAH KOPI BILLY CABANG MEGAMAS MANADO." AGRI-SOSIOEKONOMI 12, no. 3A (December 6, 2016): 11. http://dx.doi.org/10.35791/agrsosek.12.3a.2016.14233.

Testo completo

Abstract (sommario):

This research aims to measure the level of consumer satisfaction toward coffee products and services in the House Coffee Billy Branches Megamas Manado. The Data used in this research is the primary data. The primary data obtained using the technique of the interview directly to respondents, in this case the consumer products coffee in the coffee House Billy Branches Megamas Manado, using a list of questions (questionnaire) as the tool in data collection. The method used in the sampling is sampling accindental. Analysis of the data that is used is a qualitative descriptive analysis is analyzed

Gli stili APA, Harvard, Vancouver, ISO e altri

7

Rijsdijk, Serge A., Erik Jan Hultink, and Adamantios Diamantopoulos. "Product intelligence: its conceptualization, measurement and impact on consumer satisfaction." Journal of the Academy of Marketing Science 35, no. 3 (May 9, 2007): 340–56. http://dx.doi.org/10.1007/s11747-007-0040-6.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

8

Purohit, H. C. "Quality Measurement and Consumer Satisfaction with Modern Retailing Ananalytical Study." Delhi Business Review 12, no. 2 (December 23, 2011): 45–57. http://dx.doi.org/10.51768/dbr.v12i2.122201118.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

9

Liu, Yiming, Yinze Wan, Xiaolian Shen, Zhenyu Ye, and Juan Wen. "Product Customer Satisfaction Measurement Based on Multiple Online Consumer Review Features." Information 12, no. 6 (May 29, 2021): 234. http://dx.doi.org/10.3390/info12060234.

Testo completo

Abstract (sommario):

With the development of the e-commerce industry, various brands of products with different qualities and functions continuously emerge, and the number of online shopping users is increasing every year. After purchase, users always leave product comments on the platform, which can be used to help consumers choose commodities and help the e-commerce companies better understand the popularity of their goods. At present, the e-commerce platform lacks an effective way to measure customer satisfaction based on various customer comments features. In this paper, our goal is to build a product customer

Gli stili APA, Harvard, Vancouver, ISO e altri

10

Cronin, J. Joseph, and Steven A. Taylor. "Measuring Service Quality: A Reexamination and Extension." Journal of Marketing 56, no. 3 (July 1992): 55–68. http://dx.doi.org/10.1177/002224299205600304.

Testo completo

Abstract (sommario):

The authors investigate the conceptualization and measurement of service quality and the relationships between service quality, consumer satisfaction, and purchase intentions. A literature review suggests that the current operationalization of service quality confounds satisfaction and attitude. Hence, the authors test (1) an alternative method of operationalizing perceived service quality and (2) the significance of the relationships between service quality, consumer satisfaction, and purchase intentions. The results suggest that (1) a performance-based measure of service quality may be an im

Gli stili APA, Harvard, Vancouver, ISO e altri

11

Cho, Yunjin. "A consumer satisfaction model based on the integration of EDT and TAM." Asia Pacific Journal of Marketing and Logistics 29, no. 5 (November 13, 2017): 978–93. http://dx.doi.org/10.1108/apjml-07-2016-0127.

Testo completo

Abstract (sommario):

Purpose The purpose of this paper is to examine the process of consumer satisfaction formation for e-commerce. The study also predicts that the satisfaction formation model of e-commerce will differ between the US and Korean consumers due to differences in cultural background. Design/methodology/approach The study integrates the expectation disconfirmation theory (EDT) and the technology acceptance model (TAM). The hypotheses are examined by analyzing a structural equation model for consumers in the USA and Korea. Findings The results show that the model demonstrates good fit for both groups.

Gli stili APA, Harvard, Vancouver, ISO e altri

12

Gunawan, Nanang, Suharyono Suharyono, and Sunarti Sunarti. "CONSUMER WELL-BEING: PERAN BRAND AUTHENTICITY DAN DAMPAKNYA TERHADAP CONSUMER CITIZENSHIP BEHAVIOR." Profit 15, no. 01 (January 10, 2021): 12–26. http://dx.doi.org/10.21776/ub.profit.2021.015.01.3.

Testo completo

Abstract (sommario):

This article aims to deepen knowledge about the importance of the concept of consumer well-being in marketing research, as well as to build propositions related to the potential for consumer well-being and its consequences for marketing outcomes. Through an in-depth study of the existing literature, it can be revealed that CWB is an important construct in marketing research and consumer behavior. CWB measurement can be done by measuring consumer satisfaction which contributes to several positive states of consumers in the form of positive emotions, attachments, relationships, meaning, and achi

Gli stili APA, Harvard, Vancouver, ISO e altri

13

Hur, JungYun (Christine), and SooCheong (Shawn) Jang. "Toward service recovery strategies: the role of consumer-organization relationship norms." Journal of Services Marketing 30, no. 7 (October 10, 2016): 724–35. http://dx.doi.org/10.1108/jsm-08-2015-0263.

Testo completo

Abstract (sommario):

Purpose Given the increasing importance of relationship management in service recovery encounters, this study aims to investigate the role of consumer–organization relationship norms (communal versus exchange) in connection with the service recovery process. Design/methodology/approach Based on a thorough review of the previous literature, the model was developed. Using a scenario-based survey method, a total of 204 usable responses were obtained via self-administered questionnaires in the USA. Anderson and Gerbing’s two-step approach was used to assess the measurement and structural models. F

Gli stili APA, Harvard, Vancouver, ISO e altri

14

Wibawa, Firrizqi Satria, Nurul Qomariah, and Yusron Rozzaid. "Application of the Servqual Method and the Kano Model as Measurement of Service Quality towards Customer Satisfaction in Senyum Media Bondowoso." International Journal of Business, Technology and Organizational Behavior (IJBTOB) 1, no. 4 (August 12, 2021): 324–31. http://dx.doi.org/10.52218/ijbtob.v1i4.121.

Testo completo

Abstract (sommario):

This research aims to analyze the level of customer satisfaction to services and explain the factors that must be prioritized in order to meet consumer expectations in Senyum Media Bondowoso. The method used is quantitative research with the Servqual method and the Kano model. The population of this research is all the customers of the Senyum Media Bondowoso store and the samples used are 150 samples using the Purposive Sampling technique. The results of the research show that the quality of service in CV. Senyumindo Mediatama Bondowoso is not in accordance with what is desired by customers, b

Gli stili APA, Harvard, Vancouver, ISO e altri

15

Siswati, Endang. "Promotion and place advertising combination on positive word of mouth private label product mediated by consumer satisfaction." International Journal of Research in Business and Social Science (2147- 4478) 10, no. 2 (March 21, 2021): 46–53. http://dx.doi.org/10.20525/ijrbs.v10i2.1083.

Testo completo

Abstract (sommario):

This research uses a quantitative approach, using 25 samples taken from the population, namely consumers of retail companies that sell private label products, including Superindo, Indomaret, and Alfamart. The purpose of this study is to analyze and determine whether the variable customer satisfaction can mediate the effect of promotion and place advertising on positive word of mouth. Data analysis in this research used PLS (Partial Least Square) with the SmartPLS program, which consists of a measurement model, namely convergent validity, discriminant validity and composite reliability, as well

Gli stili APA, Harvard, Vancouver, ISO e altri

16

Cudney, Elizabeth A., Rajesh Jugulum, and Kioumars Paryani. "Forecasting consumer satisfaction for vehicle ride using a multivariate measurement system." International Journal of Industrial and Systems Engineering 4, no. 6 (2009): 683. http://dx.doi.org/10.1504/ijise.2009.026771.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

17

Roth, Victor J., Lorne Bozinoff, and Peter MacIntosh. "Public opinion and the measurement of consumer satisfaction with government services." Canadian Public Administration/Administration publique du Canada 33, no. 4 (December 1990): 571–83. http://dx.doi.org/10.1111/j.1754-7121.1990.tb01418.x.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

18

Vera-Martinez, Jorge, and Sidney Ornelas. "Comparison-based perceived attribute performance as a better antecedent of satisfaction, value and loyalty." Asia Pacific Journal of Marketing and Logistics 31, no. 5 (November 11, 2019): 1252–68. http://dx.doi.org/10.1108/apjml-07-2018-0261.

Testo completo

Abstract (sommario):

PurposeProduct performance measurements have been used to explain other business performance variables. The purpose of this paper is to propose that, regarding Mexican consumers, the “comparison-based perceived attribute performance” (CAP) approach is a better predictor of outcomes, such as satisfaction, value and loyalty, compared with the traditional measurement of “non-comparison-based perceived attribute performance” (NCAP). These two forms of assessing attribute-level performance may be considered as different constructs.Design/methodology/approachUsing these two approaches, empirical tes

Gli stili APA, Harvard, Vancouver, ISO e altri

19

Gill, Kenneth J., Carlos W. Pratt, and Lue Ann Librera. "The effects of consumer vs. staff administration on the measurement of consumer satisfaction with psychiatric rehabilitation." Psychiatric Rehabilitation Journal 21, no. 4 (1998): 365–70. http://dx.doi.org/10.1037/h0095287.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

20

Chan, Shiu Fai, Bradley R. Barnes, and Kyoko Fukukawa. "Consumer control, dependency and satisfaction with online service." Asia Pacific Journal of Marketing and Logistics 28, no. 4 (September 12, 2016): 594–615. http://dx.doi.org/10.1108/apjml-09-2015-0134.

Testo completo

Abstract (sommario):

Purpose The purpose of this paper is to develop and test a new conceptual model in an online service context. The model focuses on an important, yet often neglected customer-oriented construct, i.e., user “control”, which is embedded in consumer behaviour when accessing the internet. The study examines the relationship between control, online dependency, online encounter satisfaction and overall satisfaction. It explains the strategic implications surrounding customer control and online dependency as means for enhancing customer satisfaction. Design/methodology/approach A questionnaire was dev

Gli stili APA, Harvard, Vancouver, ISO e altri

21

Jiang, Yi, Polin Lai, Chia-Hsun Chang, Kum Fai Yuen, Sihang Li, and Xinchen Wang. "Sustainable Management for Fresh Food E-Commerce Logistics Services." Sustainability 13, no. 6 (March 20, 2021): 3456. http://dx.doi.org/10.3390/su13063456.

Testo completo

Abstract (sommario):

This article determines the quality factors which improve the satisfaction of logistics services, and the specific evaluation items that customers value. Moreover, this study verifies the moderating effect of consumers on the perceived importance of last-mile logistics services, and its impact on logistics service satisfaction. Through a literature review, the conceptual model is determined, and measurement scales are developed. Furthermore, we collect data through online surveys and employ structural equation modeling, hierarchical regression analysis, and importance–performance analysis meth

Gli stili APA, Harvard, Vancouver, ISO e altri

22

Becker, Marion. "A Us Experience: Consumer Responsive Quality of Life Measurement." Canadian Journal of Community Mental Health 17, S3 (January 1, 1998): 41–52. http://dx.doi.org/10.7870/cjcmh-1998-0019.

Testo completo

Abstract (sommario):

Objective: In the United States, interest in quality of life and social disabilities associated with mental illne intensified in the wake of the deinstitutionalization of the late '60s abd '70s. Although mental health professionals in the United States have begun to recognize the importance of quality of life considerations to patient management and treatment outcomes, review of the literature shows there is minimal research in mental health on this important topic. As a result, little theoretical or methodological progres has been made. Quality of life has not been clearly conceptulized or de

Gli stili APA, Harvard, Vancouver, ISO e altri

23

Heide, Morten, Kjell Grønhaug, and Marit G. Engset. "Industry specific measurement of consumer satisfaction: experiences from the business travelling industry." International Journal of Hospitality Management 18, no. 2 (June 1999): 201–13. http://dx.doi.org/10.1016/s0278-4319(99)00017-1.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

24

Mantiri, Jessy Jane Manasye, Melsje Yellie Memah, and Grace Adonia Josefina Rumagit. "TINGKAT KEPUASAN KONSUMEN TERHADAP PELAYANAN “BAKSO SOLO” DI KOTA MANADO." AGRI-SOSIOEKONOMI 17, no. 2 (April 15, 2021): 191. http://dx.doi.org/10.35791/agrsosek.17.2.2021.33751.

Testo completo

Abstract (sommario):

This study aims to determine the level of customer satisfaction with the service "Bakso Solo". This research was conducted from January to March 2020. The data used in this study are primary data and secondary data. Primary data were obtained through direct interviews with 44 respondents using a questionnaire. The data collection method was carried out using accidental sampling techniques. Data collection regarding customer satisfaction is carried out using a Likert scale measurement. Secondary data obtained from these efforts which are related to this research. The results showed that, the le

Gli stili APA, Harvard, Vancouver, ISO e altri

25

Geletta, Simon. "Measuring patient satisfaction with medical services using social media generated data." International Journal of Health Care Quality Assurance 31, no. 2 (March 12, 2018): 96–105. http://dx.doi.org/10.1108/ijhcqa-12-2016-0183.

Testo completo

Abstract (sommario):

Purpose The purpose of this paper is to discuss the results of an effort to use social media generated data for measuring patient satisfaction with medical care services. Traditionally, scientifically designed patient satisfaction surveys are used to provide such measurements. The goal here is to evaluate the possibility of supplementing patient satisfaction surveys with social media generated patient satisfaction measurements such that the later can be used either as validation or replacement for the former. Although surveys are scientifically designed to yield dependable results, recent stud

Gli stili APA, Harvard, Vancouver, ISO e altri

26

Liu, Maggie Wenjing, and Hean Tat Keh. "Consumer delight and outrage: scale development and validation." Journal of Service Theory and Practice 25, no. 6 (November 9, 2015): 680–99. http://dx.doi.org/10.1108/jstp-08-2014-0178.

Testo completo

Abstract (sommario):

Purpose – The purpose of this paper is to develop and validate measurement scales for consumer delight and outrage. Design/methodology/approach – The paper used both qualitative, survey, and experiment methodology. Findings – First, develop and validate the scale of customer delight, second, conceptualize the construct of customer outrage, as well as develop and validate its scale; third, explore the differential behavioral results of delight vs satisfaction, and outrage vs dissatisfaction; and fourth, further our understanding of the satisfaction-dissatisfaction continuum. Originality/value –

Gli stili APA, Harvard, Vancouver, ISO e altri

27

Dudley, Amanda L., Glenn A. Melvin, Nicola J. Williams, Bruce J. Tonge, and Neville J. King. "Investigation of Consumer Satisfaction with Cognitive-Behaviour Therapy and Sertraline in the Treatment of Adolescent Depression." Australian & New Zealand Journal of Psychiatry 39, no. 6 (June 2005): 500–506. http://dx.doi.org/10.1080/j.1440-1614.2005.01610.x.

Testo completo

Abstract (sommario):

Objective: A new instrument, the Adolescent Depression Treatment Satisfaction Questionnaire (ADTSQ) was devised to measure the consumer satisfaction of depressed adolescents and their parents. The objectives of the paper were to present the psychometric proper ties ofthe ADTSQ and to investigate the relative consumer satisfaction with cognitive-behavioural therapy (CBT), sertraline (SRT) and a combined treatment of CBT and SRT (COMBINED) for the treatment of adolescent depression. In addition, participants were asked to rank their most preferred treatment from the following approaches: medicat

Gli stili APA, Harvard, Vancouver, ISO e altri

28

Yu, Jong-pil, Hyun-ju Choi, and Joon-ho Kim. "Multigroup Analysis and Measurement Equivalence: Korean And Chinese Consumers of Korean Cosmetics." Social Behavior and Personality: an international journal 47, no. 3 (March 31, 2019): 1–19. http://dx.doi.org/10.2224/sbp.7499.

Testo completo

Abstract (sommario):

We examined the concepts and importance of measurement equivalence tests and how failing to conduct these tests can hinder multigroup analyses, particularly for cross-cultural or cross-national studies. To do so, we developed a conceptual model of Korean cosmetics comprising product characteristics, consumer satisfaction, and repurchase intention, and administered a survey assessing these variables to 356 Korean and 358 Chinese consumers. We then conducted confirmatory factor analyses and multigroup analyses. The measurement equivalence test results revealed significant differences in the meas

Gli stili APA, Harvard, Vancouver, ISO e altri

29

Noviani, Neneng Leni, and Masyhudzulhak Masyhudzulhak. "IMPROVING CONSUMER SATISFACTION BY INTEGRATING ON SERVICE QUALITY AND LEAN SIXSIGMA METHODS." Journal of Technology and Operations Management 12, Number 2 (December 28, 2017): 25–34. http://dx.doi.org/10.32890/jtom2017.12.2.4.

Testo completo

Abstract (sommario):

Service quality (SERVQUAL) is one method that can be used to measure customer satisfaction for services that have been received that is by comparing the level of perception and expectations. Lean, six sigma is a method or technique for controlling and improving the quality of which is a dramatic breakthrough in the field of quality and is always oriented to customer satisfaction with a measurement target of sigma quality level. Integration SERVQUAL and Lean Six Sigma methods aims to SERVQUAL measurement results were analysed is to determine the critical variables, followed by calculation of DP

Gli stili APA, Harvard, Vancouver, ISO e altri

30

Smith, F. Ruth, and Carroll A. Brown. "An Empirical Investigation Of The Concept Of Consumer Service Satisfaction: A Tricomponent Model." Journal of Service Science (JSS) 1, no. 2 (October 1, 2008): 41–46. http://dx.doi.org/10.19030/jss.v1i2.4294.

Testo completo

Abstract (sommario):

The concept of consumer satisfaction has been heavily researched with little agreement on its proper measurement. A tricomponent model is offered which is simple, robust, easily administered, and understandable to marketing managers.

Gli stili APA, Harvard, Vancouver, ISO e altri

31

Elommal, Najoua, Riadh Manita, and Damien Chaney. "Measuring exchange norms and its impact on satisfaction in a B2C context." International Journal of Market Research 61, no. 3 (March 1, 2018): 302–19. http://dx.doi.org/10.1177/1470785318760202.

Testo completo

Abstract (sommario):

This research investigates the relevance of exchange norms in a business-to-consumer context and studies the impact of both relational and discrete norms on customer satisfaction in services. As existing scales focus only on relational norms and are mostly limited to business-to-business contexts, Study 1 ( n = 164) proposes measurement scales for seven exchanges norms adapted to a business-to-consumer context: Reciprocity, The Linking norms, Creation and restraint of power, Role integrity, Solidarity, Flexibility, and Effectuation of consent. Study 2 ( n = 295) tests the influence on these no

Gli stili APA, Harvard, Vancouver, ISO e altri

32

Putratama, Jefferio Gusti, Alan Prahutama, and Suparti Suparti. "ANALISIS PENGARUH KEPUASAN TERHADAP LOYALITAS KONSUMEN SMARTPHONE SAMSUNG MENGGUNAKAN METODE PARTIAL LEAST SQUARE PADA MAHASISWA UNIVERSITAS DIPONEGORO SEMARANG." Jurnal Gaussian 10, no. 2 (May 31, 2021): 293–302. http://dx.doi.org/10.14710/j.gauss.v10i2.30948.

Testo completo

Abstract (sommario):

Smartphones are one of the electronic devices that are capable of experiencing fairly rapid development. The existence of this Smartphone is considered to be the most important item for used everyday. Samsung is one of the most popular smartphone brand in Indonesia. Based on data from the website of the Statcounter survey institute, it was found that the Samsung market share in Indonesia until August 2020 was in the top position, namely 24.19%. Samsung continues to make various innovations in order to continue to dominate the top of the smartphone sales segment. In addition, to provide consume

Gli stili APA, Harvard, Vancouver, ISO e altri

33

Howan, Meyriska Christi, Paulus A. Pangemanan, and Leonardus R. Rengkung. "DIMENSI MUTU PRODUK BALAI LATIHAN PENDIDIKAN TEKNIK (BLPT) KAATEN TOMOHON." AGRI-SOSIOEKONOMI 13, no. 2A (August 3, 2017): 117. http://dx.doi.org/10.35791/agrsosek.13.2a.2017.16894.

Testo completo

Abstract (sommario):

The research showed that the process of measuring the dimensions of product quality in Technical Education and Training Center (BLPT) Kaaten reached the total 2569 data retrieval scores indicating the index number of consumer satisfaction measurements of 85,63% and quite satisfied. This indicates that consumers who buy products at BLPT Kaaten Tomohon are aware of the benefits of BLPT products in terms of product quality dimensions that can be seen from the 8 dimensions of quality, namely performance, features, reliability, suitability, durability, ease of improvement, beauty and perception of

Gli stili APA, Harvard, Vancouver, ISO e altri

34

Casaló, Luis V., Carlos Flavián, and Sergio Ibáñez-Sánchez. "Antecedents of consumer intention to follow and recommend an Instagram account." Online Information Review 41, no. 7 (November 13, 2017): 1046–63. http://dx.doi.org/10.1108/oir-09-2016-0253.

Testo completo

Abstract (sommario):

Purpose The purpose of this paper is to examine the influence of consumers’ perceived enjoyment and usefulness on their intention to follow and recommend an official account of a brand community on Instagram through satisfaction, following a perception-evaluation-intention chain. Design/methodology/approach The present study suggests that both perceived enjoyment and usefulness have a positive influence on satisfaction, which in turn affects intended following and recommendation of an account on Instagram. Data are collected from 548 members of a fashion brand community official Instagram acco

Gli stili APA, Harvard, Vancouver, ISO e altri

35

Davis, Barbara A., and Helen A. Bush. "Developing effective measurement tools: A case study of the Consumer Emergency Care Satisfaction Scale." Journal of Nursing Care Quality 9, no. 2 (January 1995): 26–35. http://dx.doi.org/10.1097/00001786-199501000-00007.

Testo completo

Gli stili APA, Harvard, Vancouver, ISO e altri

36

Ejsmont, Wiktor, and Marek Biernacki. "Application of the Free Tangent Law in Quantification of Household Satisfaction from Durable Consumer Goods." Entropy 23, no. 9 (August 26, 2021): 1109. http://dx.doi.org/10.3390/e23091109.

Testo completo

Abstract (sommario):

This paper presents a postulate for a new approach in the measurement of households’ satisfaction from durable consumer goods, based on a modified inflation expectation measurement method used in survey research. The authors examine the application of a three-step qualitative evaluation, followed by the quantification of responses using a modified Carlson and Parkin method adopted in the context of the free tangent law.

Gli stili APA, Harvard, Vancouver, ISO e altri

37

Agustin, Clara, and Jagdip Singh. "Curvilinear Effects of Consumer Loyalty Determinants in Relational Exchanges." Journal of Marketing Research 42, no. 1 (February 2005): 96–108. http://dx.doi.org/10.1509/jmkr.42.1.96.56961.

Testo completo

Abstract (sommario):

Drawing from need, motivation, and social exchange theories, this study conceptualizes and empirically examines the differential curvilinear effects of multiple determinants of loyalty intentions, including transactional satisfaction, trust, and value for relational exchanges. The authors conceptualize trust as a “motivator,” satisfaction as a “hygiene,” and value as a “bivalent” factor in consumer loyalty mechanisms. Using consumer data on relational exchanges in two different service contexts—retail clothing and nonbusiness airline travel—and accounting for different sources of error—namely,

Gli stili APA, Harvard, Vancouver, ISO e altri

38

Ham, Carolyn, Cathy McAvoy, Roger Gantz, and Lindsay Schwartz. "Exploring the Complexities of Quality Measurement in Assisted Living in Washington State." Innovation in Aging 4, Supplement_1 (December 1, 2020): 84. http://dx.doi.org/10.1093/geroni/igaa057.277.

Testo completo

Abstract (sommario):

Abstract In Assisted Living (AL) choice and quality of life are highly valued by residents. Prior research has found many interrelated components contribute to AL residents’ experiences of quality. There are 543 licensed AL facilities in Washington state, with 33,830 licensed beds; in 2019, resident cost per year ranged from $44,000 to $78,000. In 2018, the Washington Legislature identified a need for consumer access to unbiased information on AL quality and directed the Department of Social and Health Services (DSHS) to form a workgroup on quality measures. The workgroup consists of represent

Gli stili APA, Harvard, Vancouver, ISO e altri

39

Fossey, Ellie M., and Carol A. Harvey. "A Conceptual Review of Functioning: Implications for the Development of Consumer Outcome Measures." Australian & New Zealand Journal of Psychiatry 35, no. 1 (February 2001): 91–98. http://dx.doi.org/10.1046/j.1440-1614.2001.00846.x.

Testo completo

Abstract (sommario):

Objective: Australia's National Mental Health Strategy aims to achieve improved consumer outcomes. The development and refinement of consumer outcome measures is targeted within the Second National Mental Health Plan. The National Standards for Mental Health Services identify measures of functioning, quality of life and satisfaction with services as relevant to assessing and monitoring consumer outcome. Consumers have described gauging their own recovery through the achievement of functional goals in everyday life. This paper reviews how functioning is viewed within the mental health field, an

Gli stili APA, Harvard, Vancouver, ISO e altri

40

Sudirman, Acai, Efendi Efendi, and Sri Harini. "Kontribusi harga dan kepercayaan konsumen untuk membentuk kepuasan pengguna transportasi berbasis aplikasi." Journal of Business and Banking 9, no. 2 (March 9, 2020): 323. http://dx.doi.org/10.14414/jbb.v9i2.2078.

Testo completo

Abstract (sommario):

The rapid growth of internet usage has affected several sectors of human life, not least in the transportation sector. The implications of mobilizing the use of application-based transportation (GoJek) are now a trend among people to travel from one place to another. This condition illustrates that the intensity of the use of application-based transportation will have implications for the level of user satisfaction. The purpose of this study is to determine the contribution of price and consumer confidence to consumer satisfaction of users on the basis of application transportation. This resea

Gli stili APA, Harvard, Vancouver, ISO e altri

41

Yoristar, Denny. "The Influence of Price Fairness to Customer Satisfaction." Business and Entrepreneurial Review 7, no. 1 (October 24, 2016): 8. http://dx.doi.org/10.25105/ber.v7i1.1150.

Testo completo

Abstract (sommario):

The objective of this research is to analyze the influence of price fairness, customer satisfaction, empirically demonstrate the influence of perceived price fairness that can be broken down into price perception, consumer vulnerability, price offer fairness and price procedure fairness. Methodology used in this research is descriptive analysis, which is to identify characteristics of variables under certain circumstances and to scribal down the response of automobile customers in Jakarta, Bekasi, Depok, and Tangerang. Variables measurement ranked from price perception, consumer vulnerability,

Gli stili APA, Harvard, Vancouver, ISO e altri

42

Wen, Chao, Victor R. Prybutok, Charles Blankson, and Jiaming Fang. "The role of E-quality within the consumer decision making process." International Journal of Operations & Production Management 34, no. 12 (October 28, 2014): 1506–36. http://dx.doi.org/10.1108/ijopm-07-2013-0352.

Testo completo

Abstract (sommario):

Purpose – The purpose of this paper is to develop and test an empirically grounded comprehensive framework of e-quality that is the composite of the relationship between e-satisfaction and e-loyalty. This study’s objectives were: first, to develop a comprehensive measurement scale of perceived quality from an operations perspective, based on the classic Engel-Kollat-Blackwell (EKB) decision-making process; second, to develop a framework that integrates dimensions of quality and measures perceptions of e-quality during the customer’s decision-making process; and third, to examine the predictive

Gli stili APA, Harvard, Vancouver, ISO e altri

43

Agusman, Reazi, Irnad Irnad, and Melli Suryanti. "FAKTOR-FAKTOR YANG MEMPENGARUHI LOYALITAS KONSUMEN PADA RESTORAN CEPAT SAJI DI KOTA BENGKULU." Jurnal Ilmiah Sosio-Ekonomika Bisnis 21, no. 1 (May 23, 2018): 2. http://dx.doi.org/10.22437/jiseb.v21i1.5101.

Testo completo

Abstract (sommario):

This study aims to is to find factors affecting loyalty consumers fast food restaurant in Bengkulu City seen from approach extended marketing mix (7p). Variable latent used in this research was extended marketing mix , demografy , customer satisfaction and loyalty consumers. A method of the sample collection with accidental where the sample collection on coincidence and the method of analysis the data used was structural equation modelling (SEM). The method for data analysis was Structural Equation Modeling to examine the causal relationship between observed variables. This study uses two-stag

Gli stili APA, Harvard, Vancouver, ISO e altri

44

Ampountolas, Apostolos. "Peer-to-peer marketplaces: a study on consumer purchase behavior." Journal of Hospitality and Tourism Insights 2, no. 1 (April 29, 2019): 37–54. http://dx.doi.org/10.1108/jhti-05-2018-0028.

Testo completo

Abstract (sommario):

PurposeThe online travel environment continues to expand as the numerous peer-to-peer (P2P) marketplaces that comprise the “sharing economy” have also multiplied and expanded, resulting in a move from the traditional hospitality industry to a new digital ecosystem. The purpose of this paper is to examine the effects of different antecedents and the relationships between benefit factors. It does so by simulating the behavior that leads to consumer loyalty and repurchase intentions within a P2P marketplace transaction.Design/methodology/approachThe analysis is based on survey data from 456 respo

Gli stili APA, Harvard, Vancouver, ISO e altri

45

Suryani, S., and Hendryadi Hendryadi. "A Developing Model Of Relationship Among Service Quality, Consumer Satisfaction, Loyalty and Word of Mouth In Islamic Banking." Al-Iqtishad: Jurnal Ilmu Ekonomi Syariah 7, no. 1 (March 30, 2015): 45–58. http://dx.doi.org/10.15408/aiq.v7i1.1357.

Testo completo

Abstract (sommario):

This research aims to develop a measurement tool of service quality in Islamic banking sector, and examine its relationship among satisfaction, word of mouth (WOM), and consumer loyalty. A convenience sampling of 235 respondents collected from seven locations in the Lhokseumawe, Aceh. Partial least square -structural equation modeling- (PLS-SEM) was used to test the research hypotheses. The results revealed that the quality of service has four dimensions, they are: service portfolio and assurance/SPA, tangibles/TAN, reliability of communication/COM, and Islamic values/IVA. The PLS-SEM results

Gli stili APA, Harvard, Vancouver, ISO e altri

46

Hardiansyah, Rahmat. "Kepuasan Konsumen Di Original Coffee Shop 107 Yogyakarta Dengan Menggunakan Metode Importance Perfomance Analysis." Gorontalo Management Research 2, no. 1 (April 13, 2019): 1. http://dx.doi.org/10.32662/gomares.v2i1.467.

Testo completo

Abstract (sommario):

ABSTRAKKepuasan konsumen adalah perbandingan antara kinerja yang diharapkan oleh konsumen dibandingkan dengan kinerja aktual di lapangan. Ketika kinerja aktual lebih tinggi dari ekspektasi konsumen, konsumen merasa puas dan sebaliknya. Dalam bisnis Coffee Shop, kepuasan konsumen adalah salah satu faktor penting dalam menciptakan iklim bisnis yang baik. Berdasarkan wawancara dengan manajer Original Coffee Shop 107 Yogyakarta, kafe mengalami pasang surut dalam omset penjualan pada tahun 2018. Manajer kafe ingin mengevaluasi situasi tersebut. Penelitian ini bertujuan untuk mengetahui (1) Kualitas

Gli stili APA, Harvard, Vancouver, ISO e altri

47

Tubillejas Andrés, Berta, Amparo Cervera-Taulet, and Haydee Calderón García. "Social servicescape effects on post-consumption behavior." Journal of Service Theory and Practice 26, no. 5 (September 12, 2016): 590–615. http://dx.doi.org/10.1108/jstp-12-2014-0289.

Testo completo

Abstract (sommario):

Purpose The purpose of this paper is to determine the role played by the social servicescape and positive emotions in the post-use in terms of response – satisfaction, perceived value and consumer loyalty – in hedonic services. Design/methodology/approach A quantitative study was conducted to gather data from 867 opera-goers through e-mail with a link to a questionnaire. Hypotheses were tested using structural equation modeling based on partial least squares. The effects of the social servicescape and emotions as moderators were examined using interaction techniques. Findings The paper provide

Gli stili APA, Harvard, Vancouver, ISO e altri

48

Barczak, Piotr. "Differences in the perception of added value for companies and values for the customer in the supply chain." Kwartalnik Nauk o Przedsiębiorstwie 49, no. 4 (December 18, 2018): 75–82. http://dx.doi.org/10.5604/01.3001.0012.8122.

Testo completo

Abstract (sommario):

Demand creates supply chains. They adapt to consumer behavior. Emotions, loyalty and satisfaction are important factors in supply chains. Entrepreneurs must control their emotions. Their behavior is dominated by economic factors, not emotions. Dualism of behavior in supply chains determines different methods of value measurement. The article presents a model of building added value and value for the customer in supply chains.

Gli stili APA, Harvard, Vancouver, ISO e altri

49

Ryglová, Kateřina, Jitka Machalová, and Ida Vajčnerová. "The specification of consumer satisfaction in tourism with the use of geographic IT tools." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 58, no. 6 (2010): 433–44. http://dx.doi.org/10.11118/actaun201058060433.

Testo completo

Abstract (sommario):

Tourism is globally considered to be one of the most prospective and dynamic economic branches. However, with respect to highly competitive environment of tourism it has to be professionally organized and managed. The presented article aims to show possibilities of interconnecting marketing tools with the potential of spatial modelling with the objective of making decision-making processes in tourism easier and more efficient (for companies, clients as well as destination managements). The paper deals with the modification of the customer satisfaction measurement model in tourism with possibil

Gli stili APA, Harvard, Vancouver, ISO e altri

50

Matsukuma, Cláudia Maria De Oliveira, and José Mauro Da Costa Hernandez. "ESCALAS E MÉTODOS DE ANÁLISE EM PESQUISA DE SATISFAÇÃO DE CLIENTES." Revista de Negócios 12, no. 2 (November 11, 2007): 85. http://dx.doi.org/10.7867/1980-4431.2007v12n2p85-102.

Testo completo

Abstract (sommario):

Scales and analytical methods Abstract This study compares the use of three types of scaling methods (semantic differential, rank-order, and constant sum) and three types of data analysis methods (simple attribution of satisfaction, gap analysis, importance- satisfaction model, and multiplicative approach) for the measurement of services and products attributes satisfaction. The objective of the study is to discuss the use of different scales and data analysis tools by comparing the results provided by each of them. To test the hypotheses, data was gathered using an electronic, structured ques

Gli stili APA, Harvard, Vancouver, ISO e altri

Offriamo sconti su tutti i piani premium per gli autori le cui opere sono incluse in raccolte letterarie tematiche. Contattaci per ottenere un codice promozionale unico!