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Letteratura scientifica selezionata sul tema "Customer services Econometric models"

Autore: Grafiati

Pubblicato: 4 giugno 2021

Ultima modifica: 10 febbraio 2022

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Articoli di riviste sul tema "Customer services Econometric models"

Adeinat, Iman, Naseem Al Rahahleh, and M. Ishaq Bhatti. "Customer satisfaction with Ijarah financing." Qualitative Research in Financial Markets 11, no. 2 (May 7, 2019): 227–43. http://dx.doi.org/10.1108/qrfm-03-2018-0029.

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Purpose The purpose of this study is to assess customers’ perceptions of Islamic banks (IBs) of customers who have used or intend to use Ijarah service to purchase a car. The study further examines the mediating role of clarity and accuracy (CAA) of service offered between customer perceptions and customer satisfaction. This paper focuses on connecting in quantitative terms customers’ perceptions of IB services to customer satisfaction by providing the first evidence of this relationship in the context of car Ijarah financing. Design/methodology/approach In this paper, a model is proposed to a

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Kravtsova, Margarita V. "The Public Procurement and the Quality of Services: The Case of Moscow Hospitals." Economics of Contemporary Russia, no. 4 (December 31, 2020): 118–31. http://dx.doi.org/10.33293/1609-1442-2020-4(91)-118-131.

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The work is devoted to the search for answers to the question: “Are there any differences in the public procurement of customers who provide services of different quality?”. The article identifies the stages of the hospital procurement process in the contract system and highlights the main customer strategies used in the auction. The results of an independent quality assessment are examined and comparative hospital characteristics with low and high quality rating are conducted. The hospital needs according to the types of purchases and their annual volumes of contracts are analyzed. The advant

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Grieger, Marcus, and André Ludwig. "On the move towards customer-centric business models in the automotive industry - a conceptual reference framework of shared automotive service systems." Electronic Markets 29, no. 3 (December 4, 2018): 473–500. http://dx.doi.org/10.1007/s12525-018-0321-6.

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AbstractDigitalization drives automotive original equipment manufacturers (OEMs) to change their value propositions and open-up towards greater collaboration and customer integration. The shift towards services implies a transformational change from product- towards customer-centricity. This study proposes a conceptual reference framework (CRF) out of a business model perspective to systematize automotive service systems. The CRF presents relevant dimensions and dependencies between the involved stakeholders and the necessary infrastructures in order to facilitate digital service conceptualiza

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Anysiadou, Melpomeni. "Behavioral Analysis of Digital Banking Acceptance and Customer Satisfaction, in Greece." International Finance and Banking 8, no. 2 (September 19, 2021): 13. http://dx.doi.org/10.5296/ifb.v8i2.18769.

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Greeks seem to be unfamiliar with online banking services, which was an obstacle to the smooth conduct of their transactions, especially during the Covid-19 period. The objective of the study is to reveal the dimensions that influence the use of Digital Banking, including users’ satisfaction and no users’ perceptions in Greece during Covid-19 period, using both econometrical and behavioral analysis approaches. Performing factor analysis, a Structural Equation Model and Multiple Logistic Regressions Models derived that both technological and personal factors, such as, personality and familiarit

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Aakash, Aakash, and Anu Gupta Aggarwal. "Measuring the Effect of EWOM Readability and Sentiment on Sales." International Journal of Business Analytics 7, no. 4 (October 2020): 24–42. http://dx.doi.org/10.4018/ijban.2020100103.

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With the emergence of the internet as a popular source of information as well as a mass communication channel where peoples share their opinions regarding the quality of products/services, their pre- and post-purchase experiences, electronic word of mouth (EWOM) has become an interesting area of research to determine its role on the customer attitude and loyalties at the individual level and product sales at the market level. The impact of EWOM readability, length, and sentiment along with product ratings and price on the sales rank of cell phones has not been thoroughly investigated in the li

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Dłubakowska-Puzio, Ewa K., Michał Karpuk, and Kamil Puzio. "Analysis of Tourism Service Quality in Kołobrzeg Region by Means of Time Series Models." Comparative Economic Research. Central and Eastern Europe 15, no. 4 (March 8, 2013): 31–44. http://dx.doi.org/10.2478/v10103-012-0024-8.

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The aim of the given paper is to present the analysis of tourism services by means of time series models and forecasting of evaluation of tourism services. Tourism services are analysed according to various parameters: hotel stay price, hotel services quality (such as cleanness of rooms, check-in, information provision etc.), catering quality and medical service quality. The research has been undertaken on the basis of responses of foreign guests of 13 hotels in Kołobrzeg region taken from 1400 questionnaires divided according to age and sex of respondents. Various econometric models were used

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VO, Lai Van, Huong Thi Thu LE, Danh Vinh LE, Minh Tuan PHUNG, Yi-Hsien WANG, and Fu-Ju YANG. "CUSTOMER SATISFACTION AND CORPORATE INVESTMENT POLICIES." Journal of Business Economics and Management 18, no. 2 (April 21, 2017): 202–23. http://dx.doi.org/10.3846/16111699.2017.1280845.

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This paper examines the effect of satisfaction with firms’ products and services on their capital investment policies. Using data from the American Customer Satisfaction Index from 1994 to 2013, the results of the regression models show that firms with higher customer satisfaction will invest more heavily in capital expenditures in the future. The results further show that this positive effect is more pronounced for firms with less growth opportunities or a high cost of capital. This would include those firms with low market-to-book ratios, young and small firms, or firms in more competitive i

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Sharma, Himanshu, and Anu G. Aggarwal. "What factors determine reviewer credibility?" Kybernetes 49, no. 10 (November 18, 2019): 2547–67. http://dx.doi.org/10.1108/k-08-2019-0537.

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Purpose The experiential nature of travel and tourism services has popularized the importance of electronic word-of-mouth (EWOM) among potential customers. EWOM has a significant influence on hotel booking intention of customers as they tend to trust EWOM more than the messages spread by marketers. Amid abundant reviews available online, it becomes difficult for travelers to identify the most significant ones. This questions the credibility of reviewers as various online businesses allow reviewers to post their feedback using nickname or email address rather than using real name, photo or othe

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Abdulquadri, Abdulazeez, Emmanuel Mogaji, Tai Anh Kieu, and Nguyen Phong Nguyen. "Digital transformation in financial services provision: a Nigerian perspective to the adoption of chatbot." Journal of Enterprising Communities: People and Places in the Global Economy 15, no. 2 (May 19, 2021): 258–81. http://dx.doi.org/10.1108/jec-06-2020-0126.

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Purpose Recognising the high numbers of unbanked and financially excluded adults in Nigeria, this study aims to position chatbot as a digital transformation tool to radically change business model, improve customer experience and enhance financial inclusion in emerging markets. Design/methodology/approach The Search-Access-Test (S-A-T) model was adopted to understand how Nigerian banks are adopting chatbots. Findings A majority of Nigerian banks now have chatbots that enhance customer engagement and financial inclusion. WhatsApp was the most frequently used platform. Chatbots were often brande

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MacDonald, Leo, Chris K. Anderson, and Rohit Verma. "Using revealed- and stated-preference customer choice models for making pricing decisions in services: An illustration from the hospitality industry." Journal of Revenue and Pricing Management 11, no. 2 (August 27, 2010): 160–74. http://dx.doi.org/10.1057/rpm.2010.21.

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Più fonti

Tesi sul tema "Customer services Econometric models"

Lillis, Anne M. "Customer costing responsiveness - an analytical framework." Melbourne, Vic. : University of Melbourne, Dept. of Accounting and Business Information Systems, 2002. http://wff2.ecom.unimelb.edu.au/accwww/research/papers/0202%20ALillis&MAAbernethy.pdf.

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"January 2002" Includes bibliographical references: (p. 31-34). The primary purpose of this study is to develop a framework for identifying the primary drivers of the costs of being customer responsive. The authors' aim is to develop an understanding of the causal drivers of the costs of responsiveness as these costs are considered to be an important input to strategic and tactical decisions. In developing this framework, the paper links the characteristics of responsive manufacturing from the operations management literature with the insights from studies in the accounting literature relati

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Panda, Lalitendu 1963. "An exploratory study of segmentation models and identifiers of customer propensity for third party logistics services." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/80169.

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Iliescu, Dan Cristian. "Customer based time-to-event models for cancellation behavior a revenue management integrated approach /." Diss., Atlanta, Ga. : Georgia Institute of Technology, 2008. http://hdl.handle.net/1853/26537.

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Thesis (Ph.D)--Civil and Environmental Engineering, Georgia Institute of Technology, 2009. Committee Chair: Dr. Laurie A. Garrow; Committee Member: Dr. John D. Leonard; Committee Member: Dr. Mark Ferguson; Committee Member: Dr. Michael D. Meyer; Committee Member: Dr. Patrick S. McCarthy. Part of the SMARTech Electronic Thesis and Dissertation Collection.

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Xiong, Li. "Resilient Reputation and Trust Management: Models and Techniques." Diss., Georgia Institute of Technology, 2005. http://hdl.handle.net/1853/7483.

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The continued advances in service-oriented computing and global communications have created a strong technology push for online information sharing and business transactions among enterprises, organizations and individuals. While these communities offer enormous opportunities, they also present potential threats due to a lack of trust. Reputation systems provide a way for building trust through social control by harnessing the community knowledge in the form of feedback. Although feedback-based reputation systems help community participants decide who to trust and encourage trustworthy behav

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Barreiros, Ana Teresa Figueiredo. "Os serviços intensivos em conhecimento em Portugal." Master's thesis, Instituto Superior de Economia e Gestão, 2006. http://hdl.handle.net/10400.5/4089.

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Mestrado em Economia e Gestão de Ciência, Tecnologia e Inovação O sector terciário ocupa nas economias actuais um papel preponderante no desenvolvimento competitivo. Aqueles que o consideravam, no que respeita a inovação, como o sector vagaroso da economia, observaram o surgimento de um grupo de serviços com características semelhantes às das indústrias de alta tecnologia, com o privilégio de verificarem que, para além de inovadores, são também importantes elementos de interligação entre agentes económicos, permitindo quer a difusão quer a criação de novo conhecimento na economia. Esse grup

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Naidoo, Pravine. "Isomorphism, institutional entrepreneurship and total quality management (TQM) : a case study in the implementation of quality management standards and excellence models in South African developmental local government." Thesis, Rhodes University, 2010. http://hdl.handle.net/10962/d1007141.

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Within the new constitutional order, South African local government has been afforded specific status and is protected as a distinctive sphere of government in terms of the Constitution Act 108 of 1996. Municipalities are no longer a mere function of national or provincial governments. In addition to this entrenched status, the Constitution and other developmental local government legislation vests local government with specific functions and responsibilities as part of the process of building a new democracy and promoting socio-economic development and upliftment. Consequently, local governme

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"Modeling customer lifetime value." 2000. http://library.cuhk.edu.hk/record=b5890153.

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Ho Yiu-chung. Thesis (M.Phil.)--Chinese University of Hong Kong, 2000. Includes bibliographical references (leaves 100-104). Abstracts in English and Chinese. Chapter Chapter One --- Introduction --- p.1-6 Chapter Chapter Two --- Literature Review --- p.7-27 Chapter Chapter Three --- Conceptual Models --- p.28-66 Chapter Chapter Four --- Empirical Study --- p.67-85 Chapter Chapter Five --- Discussions and Conclusion --- p.86-99 Bibliography --- p.100 -104

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Barata, Mariana Lopes. "Music Streaming Services: Understanding the drivers of customer purchase and intention to recommend these services." Master's thesis, 2021. http://hdl.handle.net/10362/123232.

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Dissertation presented as the partial requirement for obtaining a Master's degree in Statistics and Information Management, specialization in Information Analysis and Management The music industry has undergone strong changes in relation to its production, distribution and consumption habits, due to the exponential development of new technologies, namely streaming platforms. The fact that sales from physical copies continue to decline significantly made it mandatory for this industry to reinvent itself by introducing music streaming services as a key part of the development of its business

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"The effect of service encounter duration on the customers' evaluation of the service." 2000. http://library.cuhk.edu.hk/record=b5890504.

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by Chan Wai Man. Thesis (M.Phil.)--Chinese University of Hong Kong, 2000. Includes bibliographical references (leaves 69-76). Abstracts in English and Chinese. LIST OF ILLUSTRATION --- p.iv LIST OF TABLES --- p.v Chapter CHAPTER I - --- INTRODUCTION --- p.1 Chapter 1.0 --- Overview --- p.1 Chapter 1.1 --- The Rationale --- p.1 Chapter 1.2 --- The Purpose --- p.3 Chapter 1.3 --- Significance of This Study --- p.3 Chapter 1.4 --- Outline of This Paper --- p.4 Chapter CHAPTER II - --- REVIEW OF LITERATURE AND MODEL DEVELOPMENT --- p.5 Chapter 2.0 --

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Hsieh, Li-Ling, and 謝禮臨. "Affect the perceived value of information services in different service models generated on customer loyalty." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/80292163831825679633.

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碩士 康寧大學 企業管理研究所 102 Cloud" is a familiar term in recent years, most of information technology , information technology and related industries , whether public or private sector , have to follow from the "cloud" trend, information services issues in this environment will make the cloud many changes. " Cloud services " is a kind of low-cost, high-efficiency mode of service companies in general , give customers the feeling of the scene with traditional services and telephone services in the course of the phase comparison service , in which , after all, is not the same at many purpose

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Più fonti

Libri sul tema "Customer services Econometric models"

Sharma, Dheeraj. Examining the influence of service quality on customer satisfaction and patronage intentions in convenience store industry. Ahmedabad: Indian Institute of Management, 2014.

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Borenstein, Severin. How airlines market work...or do they?: Regulatory reform in the airline industry. Cambridge, MA: National Bureau of Economic Research, 2007.

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Borenstein, Severin. How airlines market work...or do they?: Regulatory reform in the airline industry. Cambridge, Mass: National Bureau of Economic Research, 2007.

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Manheim, Bilhah. Nituaḥ ha-mifgash ben irgune sherut le-ven tsarkhanim: (kolel taḳtsir ʻIvri ṿe-Angli). [Tel Aviv]: Mekhon Goldah Meʾir le-ḥiḳre ʻavodah ṿe-ḥevrah, 1991.

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Pattanaik, Krushna Mohan. Challenges and prospects in the measurement of trade in services. Bangalore: Institute for Social and Economic Change, 2010.

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Weber, Rolf. Vehicle Routing- und Scheduling-Probleme unter besonderer Berücksichtigung von Dial-a-Ride-Problemen. München: V. Florentz, 1985.

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Calomiris, Charles W. Relationship banking and the pricing of financial services. Cambridge, Mass: National Bureau of Economic Research, 2006.

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Sagari, Silvia B. International trade in financial services. Washington, DC: Country Economics Dept., World Bank, 1989.

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Nechyba, Thomas J. Community choice and local public services: A discrete choice approach. Cambridge, MA: National Bureau of Economic Research, 1997.

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Zeithaml, Valarie A. Delivering quality service: Balancing customer perceptions and expectations. New York: Free Press, 1990.

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Capitoli di libri sul tema "Customer services Econometric models"

Faber, E., and H. Bouwman. "Balancing Customer and Network Value of Mobile Payment Services." In Mobile Service Innovation and Business Models, 191–203. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-79238-3_10.

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Danivska, Vitalija, and Nora Johanne Klungseth. "Service management – focus on customer experience." In A Handbook of Management Theories and Models for Office Environments and Services, 205–19. London: Routledge, 2021. http://dx.doi.org/10.1201/9781003128786-18.

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Baida, Ziv, Jaap Gordijn, Hans Akkermans, Hanne Sæle, and Andrei Morch. "How E-Services Satisfy Customer Needs." In Electronic Services, 486–517. IGI Global, 2010. http://dx.doi.org/10.4018/978-1-61520-967-5.ch030.

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We outline a rigorous approach that models how companies can electronically offer packages of independent services (service bundles). Its objective is to support prospective Web site visitors in defining and buying service bundles that fit their specific needs and demands. The various services in the bundle may be offered by different suppliers. To enable this scenario, it is necessary that software can reason about customer needs and available service offerings. Our approach for tackling this issue is based on recent advances in computer and information science, where information about a domain at hand is conceptualized and formalized using ontologies and subsequently represented in machine-interpretable form. The substantive part from our ontology derives from broadly accepted service management and marketing concepts from business studies literature. In earlier work, we concentrated on the service bundling process itself. In the present chapter, we discuss how to ensure that the created bundles indeed meet customer demands. Experience of Norwegian energy utilities shows that severe financial losses can be caused when companies offer service bundles without a solid foundation for the bundle-creation process and without an in-depth understanding of customer needs and demands. We use a running case example from the Norwegian energy sector to demonstrate how we put theory into practice.

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Kumar, Raghvendra, Prasant Kumar Pattnaik, and Priyanka Pandey. "Big Data Optimization for Customer Discounts in Cloud Computing Environment." In Web Services, 1078–106. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7501-6.ch057.

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Large companies have different methods of doing this, one of which is to run sales simulations. Such simulation systems often need to perform complex calculations over large amounts of data, which in turn requires efficient models and algorithms. This chapter intends to evaluate whether it is possible to optimize and extend an existing sales system called PCT, which is currently suffering from unacceptably high running times in its simulation process. This is done through analysis of the current implementation, followed by optimization of its models and development of efficient algorithms. The performances of these optimized and extended models are compared to the existing one in order to evaluate their improvement. The conclusion of this chapter is that the simulation process in PCT can indeed be optimized and extended. The optimized models serve as a proof of concept, which shows that results identical to the original system's can be calculated within 1% of the original running time for the largest customers.

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Yu, Liguo. "E-Commerce Models, Players, and Its Future." In Advances in Marketing, Customer Relationship Management, and E-Services, 193–204. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7766-9.ch015.

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This chapter describes e-commerce, a trading business built on top of the internet. Different e-commerce models, such as B2B, B2C, C2C, and their major players are described. E-commerce companies like Amazon and Alibaba are used to explain the effect of e-commerce on the economy, society, and beyond. GMV, MAU, market capitalization, and other business data are presented and analyzed. Influential factors, such as user retention, government policy, payment method, and logistics, are also discussed. Finally, the emerging e-commerce model, emerging e-commerce market, and the future of e-commerce are illustrated.

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Marques, Joao Lourenço, Paulo Batista, Eduardo Anselmo Castro, and Arnab Bhattacharjee. "Housing Consumption." In Advances in Marketing, Customer Relationship Management, and E-Services, 265–85. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-3115-0.ch015.

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Housing is more than a living space; it represents a social status capable of promoting several forms and levels of socialization and segregation. Housing is characterized by a set of attributes and functions that are valued differently, in which the consumption of “good housing” is made considering the preferences of their attributes, perceived tangibly/intangibly by the consumers. The reciprocal relation between housing and space, and the lack of structured information capable of apprising the key drivers of such dimensions increase the complexity of understanding the rational mechanisms of evaluating the real housing value. Despite the challenges associated with the modelling of housing markets, urban studies and spatial econometric literature provide a broad (but unfinished) theoretical framework and practical tools that are able to describe, understand, and predict households' housing consumption. Thus, the aim of this chapter is to present concepts and techniques to rationally capture individual and collective housing preferences, and the way in which they interact.

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Veglio, Valerio. "Understanding Customers' Behaviour through Web Data Mining Models." In Advances in Marketing, Customer Relationship Management, and E-Services, 240–56. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8353-2.ch014.

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Companies have realized that the customer knowledge contained in web marketing database represent one of the main key to forecast business performance in today's competitive landscape. Appropriate web data mining models are one the best supporting approach to make different marketing decision. Analysing and understanding in advance customers' behaviour can represent the main corporation's strength in planning marketing forecasting. This research want to demonstrate as predictive web data mining models are accurate patterns in predicting marketing performance compared to traditional statistical methods in global business. In addition, particular attention is paid on the identification of the main marketing drivers performed by potential customers before purchasing a given service online. Finally, the criteria based on the loss functions confirm the high predictive power of the web data mining models in detecting the probability of customer conversion.

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Sigala, Marianna. "Mass Customisation Models for Travel and Tourism Information e-Services." In Advancing the Service Sector with Evolving Technologies, 135–57. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-4666-0044-7.ch009.

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Online travel firms exploit current ICT advances for developing mass customization (MC) capabilities and addressing the needs of the sophisticated travellers. However, studies investigating MC in services and specifically in tourism are limited. By adopting a customer-focused approach, this paper addresses this gap by analysing the following issues: a) the ICT and product dimensions that online firms can customise for developing and implementing different MC models; and b) the customer value and benefits provided by the different MC models. After reviewing and illustrating the interrelationships of studies coming from the fields of customer value, MC and IS design, the author proposes a customer value based framework for developing MC models. The applicability and practical implications of this framework are demonstrated by analysing the MC practices of three online travel cyberintermediaries. Finally, the paper summarises the formulation of research propositions investigating the influence of users’ characteristics on the customer value and benefits sought by MC practices and on the design of the IS platforms supporting MC services.

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Gomathi Sankar, Jeganathan, Peter Valan, and M. S. Siranjeevi. "Various Models to Evaluate Quality in the Service Industry." In Digital Transformation and Innovative Services for Business and Learning, 181–94. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-5175-2.ch010.

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Service quality has turned out to be the most important topic of consideration to academicians and practitioners. It has been proven that the influence of service quality on business performance, cost leadership, customer satisfaction, customer loyalty, and profitability. The accomplishment of quality in services has turned out to be a vital concern of all services organisations. Quality in services is mainly undefined and becomes the crucial issue. Increased competition and knowledge of customer satisfaction made the service organisations use new service parameters and implement quality management tools as competitive advantage. Service quality is hard to evaluate, as it is subjective in nature. Many researchers did explore and confirm the dimensions of service quality. This study focuses on various studies of service quality conducted by earlier researchers in an array of industries. The chapter details the development of service quality theory and different models hypothesised to measure service quality.

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Moheb, Siavash, and Ali Golrokh. "The Impact of Social Business Strategies in Creating Empirical Social Business Models." In Advances in Marketing, Customer Relationship Management, and E-Services, 1–21. IGI Global, 2015. http://dx.doi.org/10.4018/978-1-4666-8586-4.ch001.

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The purpose of this chapter is to define social business and its difference with conventional business type. Governments could not address all the social problems. Because they don't have the knowledge ore the money to do so .however big enterprises have much more resources. Social business is form at the intersection pf social needs and business expertise. Also corporates want to have a good publicity through social responsibility .social business can help them to run social responsibility process through a sustainable approach. The articles reviews the recent literature about social business evolution and definition. And then it goes through social business model literature review to run a social business the definition and models of conventional business models should be redefined. Finally it compare the different Social business models and introduces the social business components in the end there are two cases from Grameen group one of the leading social groups in the word.

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Atti di convegni sul tema "Customer services Econometric models"

Salanova Grau, Josep Maria, and Miquel Estrada Romeu. "Social optimal shifts and fares of taxi services." In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.3254.

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This paper presents a mathematical model for supporting the decision and policy making related to the optimal determination of shifts and fares of taxi services in a major city. The model is based on the system’s generalized cost function and uses continuous approximations and geometric probabilities for estimating the key performance indicators of the taxi market, which are waiting and access time for the customers (in-vehicle travel time does not depend on the offer side) and benefits for the drivers. The model is based on an econometric model with the inclusion of an elastic demand, which a

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Rajapova, Madina. "E-Commerce Models for Trading Intellectual Products and Services in Knowledge Economy." In International Conference on Eurasian Economies. Eurasian Economists Association, 2018. http://dx.doi.org/10.36880/c10.02096.

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In this digital era, we cannot imagine modern economy, especially knowledge economy without using information technologies and systems as well as electronic business and electronic commerce models. Traditional e-commerce focuses on physical products trading, however intellectual products and services has becoming more efficiently and popular. In this article main aims are theoretical aspects of e-commerce in market of intellectual products and services, algorithm of using e-commerce model in this field, and ways of improving though our suggestions and recommendations. Research methods and tool

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Wassenaar, Henk Jan, Wei Chen, Jie Cheng, and Agus Sudjianto. "Enhancing Discrete Choice Demand Modeling for Decision-Based Design." In ASME 2003 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2003. http://dx.doi.org/10.1115/detc2003/dtm-48683.

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Our research is motivated by the need for developing a rigorous Decision-Based Design framework and the need for developing an approach to demand modeling that is critical for assessing the profit a product can bring. Even though demand modeling techniques exist in market research, little work exists on product demand modeling that addresses the specific needs of engineering design in particular that facilitates engineering decision-making. Building upon our earlier work on using the discrete choice analysis approach to demand modeling, in this work, we provide detailed guidelines for implemen

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Kurita, Yusuke, Koji Kimita, Kentaro Watanabe, and Yoshiki Shimomura. "Service Failure Effects Analysis Based on Customer Perspective." In ASME 2013 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/detc2013-13663.

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Recently, service has been recognized as an effective means to enhance customer satisfaction. The importance of service is widely accepted. Based on this background, the authors of this paper have conducted conceptual research on service design from the engineering perspective. This research series is called “Service Engineering.” In order to achieve a successful service, service providers should maintain service quality and always satisfy their customers. To be specific, the provision of highly reliable service is essential for service providers to survive in their target market. To realize h

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Abrahamson, Shaun, David Wallace, Nicola Senin, and Nick Borland. "Integrated Engineering, Geometric, and Customer Modeling: LCD Projector Design Case Study." In ASME 1999 Design Engineering Technical Conferences. American Society of Mechanical Engineers, 1999. http://dx.doi.org/10.1115/detc99/cie-9084.

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Abstract This paper describes an integrated product design study conducted with Polaroid Corporation for a liquid crystal display video projector, applying a research system called DOME. The services of distributed objects — encapsulating CAE simulations, component catalogs, manufacturing cost models, geometric and configuration models, customer preference models, and environmental life-cycle assessment — are mathematically related to form an integrated product system model. Software objects providing optimization and decision support are also included in the model to create a design tradeoff

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Zhou, Feng, and Jianxin (Roger) Jiao. "Quantification of Customer Perception on Airplane Cabin Lighting Design Based on Cumulative Prospect Theory." In ASME 2013 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2013. http://dx.doi.org/10.1115/detc2013-13624.

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This paper aims to develop quantitative models of customer perception on products and/or services. Prevailing methods often deal with this issue using utility theory, which uses normative models to make rational decisions without considering affective factors. This paper takes another perspective using cumulative prospect theory through how human users’ subjective experience impacts their choice behavior under uncertainty. Toward this end, quantitative measure of customer perception based on cumulative prospect theory and affective influence in terms of parameter shaping based on hierarchical

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Kurita, Yusuke, Koji Kimita, and Yoshiki Shimomura. "A Service Failure Modes Identifying Method to Realize Highly Reliable Services." In ASME 2012 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2012. http://dx.doi.org/10.1115/detc2012-71237.

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Abstract (sommario):

Recently, service has been recognized as an effective means to enhance customer satisfaction. The importance of service is widely accepted. According to this background, the authors of this paper have carried out conceptual research on service design from the engineering viewpoint. The series of this research is called “Service Engineering.” In order to achieve a successful service, service providers should maintain the quality of their service and always satisfy their customers. Namely, the provision of highly reliable service is essential for service providers to survive in the target market

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Ramsina, Snezhana. "Integration of Public and Private Aspects in Business Models 4.0 of the Tourism Market." In The Public/Private in Modern Civilization, the 22nd Russian Scientific-Practical Conference (with international participation) (Yekaterinburg, April 16-17, 2020). Liberal Arts University – University for Humanities, Yekaterinburg, 2020. http://dx.doi.org/10.35853/ufh-public/private-2020-58.

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The current digital opportunities that have spawned the upgrade of the business versions of tourism and hospitality have been actualised due to the hard-to-predict pandemic nature of the COVID-19 coronavirus threat and travel bans. In Business Model 4.0. the usual forms of the relationship between the public (institutional) and the private, individual in tourism and hospitality are transformed. Research objective: to characterise the integration capabilities of automated (AI-based) travel industry business processes that personalise the tourism offers to the needs and preferences of travel ler

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Forciniti, Carmen, Juan De Oña, Rocio De Oña, Laura Eboli, and Gabriella Mazzulla. "An Ordered Regression Model to Predict Transit Passengers’ Behavioural Intentions." In CIT2016. Congreso de Ingeniería del Transporte. Valencia: Universitat Politècnica València, 2016. http://dx.doi.org/10.4995/cit2016.2016.3199.

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Passengers’ behavioural intentions after experiencing transit services can be viewed as signals that show if a customer continues to utilise a company’s service. Users’ behavioural intentions can depend on a series of aspects that are difficult to measure directly. More recently, transit passengers’ behavioural intentions have been just considered together with the concepts of service quality and customer satisfaction. Due to the characteristics of the ways for evaluating passengers’ behavioural intentions, service quality and customer satisfaction, we retain that this kind of issue could be a

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Chovanculiak, Marko, and Matúš Materna. "The impact of the COVID-19 pandemic on the business models of regular air carriers." In Práce a štúdie. University of Zilina, 2021. http://dx.doi.org/10.26552/pas.z.2021.2.14.

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This paper analyzes the changing characteristics of air transportation business models due to the COVID-19 pandemic. These characterics differ with each kind of the air transport carrier. It was possible to observe the changes of the business models characteristics even sooner, during the hybridization. As regards the business models hybridization, it's given that with individual type of carriers it's rather natural activity, resulting from the need of increasing profits, reducting costs or simply the effort to successfully enter the different market. With the business model characteristic cha

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Rapporti di organizzazioni sul tema "Customer services Econometric models"

Building Profitable and Sustainable Community Owned Connectivity Networks. Academy of Science of South Africa (ASSAf), 2021. http://dx.doi.org/10.17159/assaf.2019/0065.

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The IID seminar titled “Building Profitable and Sustainable Community Owned Connectivity Networks”, was hosted on 31 August 2020 on Zoom Webinar. The 2019 White Paper on science, technology and innovation (STI) recognise the pivotal enabling role of information and communication technologies (ICTs) in realising an inclusive and prosperous information society and knowledge economy. One of the Department of Science and Innovation (DSI)’s key role is to catalyse the digital ecosystem and develop scalable models for community owned connectivity networks to replicate in other areas. Rural areas pro

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