Letteratura scientifica selezionata sul tema "Functional quality dimension"
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Articoli di riviste sul tema "Functional quality dimension"
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Kang, Gi‐Du, e Jeffrey James. "Service quality dimensions: an examination of Grönroos’s service quality model". Managing Service Quality: An International Journal 14, n. 4 (1 agosto 2004): 266–77. http://dx.doi.org/10.1108/09604520410546806.
Testo completoAbstract (sommario):
Service quality researchers to date have paid scant attention to the issue of the dimensions of service quality. Much of the earlier work accepted the content measured by the SERVQUAL instrument. Following the argument that SERVQUAL only reflects the service delivery process, the study empirically examines the European perspective (i.e. Grönroos' model) suggesting that service quality consists of three dimensions, technical, functional and image, and that image functions as a filter in service quality perception. The results from a cell phone service sample revealed that Grönroos' model is a more appropriate representation of service quality than the American perspective with its limited concentration on the dimension of functional quality.
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Babic-Hodovic, Vesna, Maja Arslanagic-Kalajdzic e Amina Imsirpasic. "Perceived Quality and Corporate Image in Mobile Services: The Role of Technical and Functional Quality". South East European Journal of Economics and Business 12, n. 1 (1 aprile 2017): 114–25. http://dx.doi.org/10.1515/jeb-2017-0011.
Testo completoAbstract (sommario):
AbstractThe purpose of this study is to assess the technical (output) and functional (process) quality of mobile services, as well as the role of corporate image as a mediator between technical/functional quality perceptions and overall quality assessment of mobile services. Grönroos’s service quality model is used as the conceptual base of the study. Technical quality was operationalized through two sub-dimensions: baseline network quality and augmented technical quality. The SERVPERF framework was used in the operationalization of the functional quality. A quantitative survey was conducted with (n = 414) customers of the telecommunication operator in B&H. The results suggest that corporate image mediates the effects of (1) two functional quality dimensions (tangibles and assurance) and (2) both technical quality dimensions on the overall service quality assessment. The core technical quality dimension (network) is also directly related to overall service quality perception. A discussion of the results and their implications for theory and practice is then presented.
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Del Mar Alonso-Almeida, Maria, Merce Bernardo, Josep Llach e Frederic Marimon. "Building loyalty through functional and hedonic quality". Industrial Management & Data Systems 114, n. 3 (8 aprile 2014): 387–404. http://dx.doi.org/10.1108/imds-06-2013-0278.
Testo completoAbstract (sommario):
Purpose – The purpose of this paper is to propose and test an e-quality model for leisure products purchased online. Two dimensions are considered in order to configure the scale: functional quality and hedonic quality. Design/methodology/approach – Based on a survey conducted on a sample of 1,109 online customers who had bought travel leisure products, the model and hypotheses were validated using structural equation modeling analysis. Findings – The results reveal that both quality dimensions, through an e-quality second order dimension, are critical to obtaining loyalty through perceived value. In terms of functional quality, however, privacy is not significant for consumers because security programs have improved. Moreover, the e-quality – perceived value – loyalty service chain has been confirmed. In addition, a partial mediating effect of perceived value between e-quality and loyalty has been detected. Practical implications – e-Service managers must be aware of the importance of hedonic quality in seeking to attract and retain customers on their web sites. On the other hand, it has to be considered not only direct effects for evaluating customer loyalty, but also the mediator effect of perceived value is needed. Originality/value – From now on, the paper forecasts that “hedonics” will be present in future scales designed to assess e-quality, although what is really valued as important is still functional quality.
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Польский, Евгений, Evgeniy Pol'skiy, Сергей Сорокин e Sergey Sorokin. "RELIABILITY TECHNOLOGICAL SUPPORT OF FRICTION UNIT PARTS OF SCIENCE INTENSIVE ASSEMBLY UNITS". Bulletin of Bryansk state technical university 2019, n. 4 (14 maggio 2019): 19–26. http://dx.doi.org/10.30987/article_5cb58f4f589ff6.30206728.
Testo completoAbstract (sommario):
The paper reports the results of investigations on technological support of reliability indices for as-sembly units taking into account changes of contacting functional dimensions of single machine parts at the operation stage. At the heart of the work there is an analysis of dimension ties of an assembly unit ensuring a correlation between some basic stages of a product life cycle at which product quality is formed: designing with the quality parameter standardization of a surface and functional dimension accuracy, manufacturing with the definition of technological parameters and confirmation of accuracy achieved at separated operations and an operation at which changes of quality and accuracy parameters takes place.
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Bandyopadhyay, Nirmalya. "Classification of service quality attributes using Kano’s model". International Journal of Bank Marketing 33, n. 4 (1 giugno 2015): 457–70. http://dx.doi.org/10.1108/ijbm-02-2014-0029.
Testo completoAbstract (sommario):
Purpose – The purpose of this paper is to classify service quality elements using Kano’s two-way quality model in terms of their instrumentality to customer satisfaction. Design/methodology/approach – Service quality attributes as borrowed from the literature are classified into attractive, one dimensional, and must-be quality elements. Combinations of participants’ response to the functional and dysfunctional questions formed around each service quality element in the Kano evaluation table were instrumental in categorizing service quality elements. Customer satisfaction index in the form of satisfaction increment index (SII) and the dissatisfaction decrement index (DDI) is calculated for each of the quality attributes and service quality dimensions. Findings – Out of the 15 service quality elements two are attractive quality, six are one-dimensional quality, and seven are found to be of must-be quality. No attribute can be identified as indifferent quality or reverse quality. The convenience dimension and the operating hours attribute list on top in terms of satisfaction increment index score. The reliability dimension and the courteousness attribute list on top in terms of dissatisfaction decrement index score. Practical implications – The findings help the marketer to prioritize improvement of service quality elements and/or dimensions to satisfy customers. Originality/value – The paper develops an integrated approach to facilitate marketers identify which of the service quality elements and/or dimensions require attention to strategize effectively in order to achieve a competitive advantage in the marketplace.
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Jere, Gayathri S., e Hetal M. Mistry. "Correlation between Sleep Quality & Functional Capacity in Hospitalized Coronary Artery Bypass Grafting Patients". International Journal of Physiotherapy and Research 9, n. 4 (11 agosto 2021): 3960–67. http://dx.doi.org/10.16965/ijpr.2021.158.
Testo completoAbstract (sommario):
Background: Coronary Artery Bypass Grafting (CABG) is a standard surgical intervention to restore normal blood flow to an obstructed coronary artery. Alterations in sleep patterns are common during recovery after cardiac surgery. Functional Capacity is an important dimension of human functioning, and also a well-documented concern for cardiac surgery patients throughout recovery. Objective: To find the correlation between Sleep Quality and Functional Capacity in Hospitalized Coronary Artery Bypass Grafting Patients. Study Design: cross- sectional, observational, correlation study Method: 40 hospitalized CABG patients who fulfilled the inclusion criteria and were willing to participate. After obtaining the written consent, the participants were administered Pittsburgh Sleep Quality Index (PSQI) and made to performing 6 Minute Walk Test (6MWT) in the Cardio-Vascular & Thoracic Surgery (CVTS) wards. The time required was 30-40 minutes per participant. Results: Spearman Ranks Correlation was used to find correlation between Sleep Quality and Functional Capacity. It was observed that there is a strong negative correlation between Global Score of Pittsburgh Sleep Quality Index (Sleep Quality) and Percent predicted value of 6MWT (Functional Capacity) with a r value of -0.7301 statistically significant with a p value of 0.0001. Higher the Score on Pittsburgh Sleep Quality Index (PSQI) lower was the Functional Capacity. Conclusion: The results of this study showed strong correlation between Sleep Quality and Functional Capacity. Sleep quality should be considered as one of the important components of cardiac rehabilitation to improve the functional capacity of these patients. KEY WORDS: CABG, Sleep Quality, Functional Capacity.
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Santos, Camila Mello dos, Fernando Neves Hugo, Andréa Fachel Leal e Juliana Balbinot Hilgert. "Comparison of two assessment instruments of quality of life in older adults". Revista Brasileira de Epidemiologia 16, n. 2 (giugno 2013): 328–37. http://dx.doi.org/10.1590/s1415-790x2013000200009.
Testo completoAbstract (sommario):
Objective: To investigate if there is convergent validity between the dimensions of the World Health Organization Quality of Life Questionnaire-Brief Version (WHOQOL-Bref) and the Oral Health Impact Profile-14 (OHIP-14) questionnaire. Methods: In this cross-sectional study, a random sample of 872 elderly Southern-Brazilians was evaluated. Questionnaires assessing socio-demographic data and quality of life in general (WHOQOL-Bref) and oral health-related quality of life (OHIP-14) were used. Analysis of the WHOQOL-Bref and OHIP-14 questionnaires used descriptive statistics. The dimensions of the WHOQOL-Bref and OHIP-14 questionnaires were correlated by affinity. The convergence between WHOQOL-Bref and OHIP-14 dimensions was analyzed by Spearman’s correlation coefficients. Results: The social relations dimension of the WHOQOL-Bref presented the greatest mean (18.24 ± 2.30). The physical pain dimension of the OHIP-14 presented a median of 1.0 (0.0 – 3.0). All correlations between the WHOQOL-Bref and OHIP-14 dimensions were significant, negative and associated with a low magnitude. The correlation between WHOQOL-physical and OHIP-functional limitation, OHIP-physical pain, OHIP-physical disability and OHIP-handicap were – 0.164, – 0.262, – 0.196 and – 0.125 respectively. WHOQOL-psychological was associated with OHIP-psychological discomfort and OHIP-psychological disability, and WHOQOL-social showed an association with OHIP-social disability. Conclusions: All correlations analyzed had a positive association of low magnitude. Despite the fact that the WHOQOL-Bref and OHIP-14 instruments have related dimensions, they measure physical, psychological and social relations differently.
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Hunaifi, Ilsa, e Pujiarohman Pujiarohman. "Studi Epidemiologi Kualitas Hidup Penderita Paska Stroke di RSUD Propinsi Nusa Tenggara Barat". JURNAL SAINS TEKNOLOGI & LINGKUNGAN 5, n. 1 (26 giugno 2019): 53. http://dx.doi.org/10.29303/jstl.v5i1.106.
Testo completoAbstract (sommario):
troke is a leading cause of mortality and morbidity in Indonesia. Post stroke patients has a higher disability hence results in poor quality of life compared with normal population. In Indonesia, studies related to the quality of life of post-stroke patients are scarce, so studies are required to explore the quality of life of post-stroke patients, particularly in West Nusa Tenggara. Aim of this study is to determine the epidemiology of quality of life for post-stroke patients in West Nusa Tenggara. Methods of this study is An Observational with cross-sectional design was performed in population of post-stroke patients admitted to West Nusa Tenggara General Hospital. The quality of life of post stroke patient was evaluated with SSQOL (Stroke Specific Quality of Life) questionnaire. The collected data was analyzed by the appropriate test. Result of this study is the average age of subject is 60.33±10.68 years. Hypertension is a major risk factor of stroke. The average SSQOL score is 177.02±45.75. SSQOL assesses 4 dimension are physical, functional, psychological and social health. Based on the physical dimension, the average score is 17.00, the functional dimension, the average score is 14.91, the psychological dimension, the average score is 13.17 and the social health dimension the average score is 13.44. The quality of life for post-stroke patients in West Nusa Tenggara General Hospital is good.
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Rong, Zhang. "Concurrent Tolerance Design Based on Manufacturing Cost and Quality Loss". Applied Mechanics and Materials 687-691 (novembre 2014): 4996–99. http://dx.doi.org/10.4028/www.scientific.net/amm.687-691.4996.
Testo completoAbstract (sommario):
With the constraints on manufacturing capacity, the satisfaction of product performance and the cost of manufacture are contradictory, the problem between high-performance and low-cost must be solved at the period of design and manufacture for product. To solve this problem, the product loss model has been analyzed, the parameterized and non-parameterized model of anticipant losses has been researched, with concurrent design, in connection with the product with multiple correlated assembly functional dimensions, the relation function between quality loss and process dimension tolerance has been provided, the concurrent tolerance design mathematical model based on lowest-cost and quality loss has been established. The applied case shows that this method has important guiding significance for engineering application.
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De Keyser, Arne, e Bart Lariviere. "How technical and functional service quality drive consumer happiness". Journal of Service Management 25, n. 1 (11 marzo 2014): 30–48. http://dx.doi.org/10.1108/josm-04-2013-0109.
Testo completoAbstract (sommario):
Purpose – This study aims to investigate the impact of technical (i.e. what is delivered) and functional (i.e. how is it delivered) service quality on consumer happiness in a multichannel environment. In so doing, this study responds to increasing calls from academics (e.g. transformative service research movement) and practitioners to move beyond pure financial measures when deciding how to manage businesses. Design/methodology/approach – With a sample of 809 customers of a medium-sized Belgian mail order firm, within-class regression models tested for the moderating role of channel usage. Findings – Both technical and functional service quality have positive impacts on consumer happiness. However, depending on the channel(s) used, the quality dimension that has the greatest impact on consumer happiness differs. Practical implications – The findings offer managers insights on how they can create and cultivate consumer happiness by delivering excellent service quality. This study stresses the importance of looking beyond purely financial measures to manage firms, and as such deliver value to consumers, the firm itself and society at large. Originality/value – This study advances transformative service research by being one of the few empirical studies relating service quality to consumer happiness in today's multichannel environment.
Tesi sul tema "Functional quality dimension"
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HYGERTH, HENRIK. "Sustainable Software Engineering : An Investigation Into the Technical Sustainability Dimension". Thesis, KTH, Hållbarhet och industriell dynamik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-189568.
Testo completoAbstract (sommario):
is study has focused on the technical sustainability dimension of sustainable soware engineering. Sustainabilitywithin soware engineering is something that has recently started to gain traction, where most of theresearch has focused on the environmental dimension.e purpose of this study was to investigate the technicalsustainability dimension, and contribute by continuing to build upon previous research which has suggestedsustainability as a part of non-functional requirements and as a part of soware quality.is study was conducted with a qualitative approach. is approach used interviews with people withexperience of working in soware development to collect data. e interviews were used to gain in-depthinformation of the dierent aspects in soware development, e.g. development processes.e results, based on the interviews, showed that from a technical sustainability perspective there are issueswith where the focus of the work is in soware development and also problems related to how timemanagementis used.e results also showed that there was some lacking in understanding the benets and tradeos ofdecisions made in the project, for example regarding the soware design, which can result in unnecessarycomplexity is acquired.e study found that the culture within soware development projects and companies needs to be changedtowards a culture which promotes the development of high quality soware. Because non-functional requirementsand soware quality are components of technical sustainability, therefore is the technical sustainabilityhigher if the quality is high. It was further found that this culture would be possible if changes were made tothe way prioritisations are made, and the way testing is performed should be extended. Finally it was foundthat the understanding of the benets and tradeos of decisions and ideas needs to be increased and extendedcollectively.e study concluded that the technical sustainability dimension can be achieved through these changes andthat the problem and solution therefore are not small and local but rather a big and complex issue where thesolution spans several solutions that encompasses dierent aspects and perspectives.
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Attia, Usama M. "Micro-injection moulding of three-dimensional integrated microfluidic devices". Thesis, Cranfield University, 2009. http://dspace.lib.cranfield.ac.uk/handle/1826/4478.
Testo completoAbstract (sommario):
This thesis investigates the use of micro-injection moulding (μIM), as a high-volume process, for producing three-dimensional, integrated microfluidic devices. It started with literature reviews that covered three topics: μIM of thermoplastic microfluidics, designing for three-dimensional (3-D) microfluidics and functional integration in μIM. Research gaps were identified: Designing 3-D microfluidics within the limitations of μIM, process optimisation and the integration of functional elements. A process chain was presented to fabricate a three-dimensional microfluidic device for medical application by μIM. The thesis also investigated the effect of processing conditions on the quality of the replicated component. The design-of-experiments (DOE) approach is used to highlight the significant processing conditions that affect the part mass taking into consideration the change in part geometry. The approach was also used to evaluate the variability within the process and its effect on the replicability of the process. Part flatness was also evaluated with respect to post-filling process parameters. The thesis investigated the possibility of integrating functional elements within μIM to produce microfluidic devices with hybrid structures. The literature reviews highlighted the importance of quality control in high-volume micromoulding and in-line functional integration in microfluidics. A taxonomy of process integration was also developed based on transformation functions. The experimental results showed that μIM can be used to fabricate microfluidic devices that have true three-dimensional structures by subsequent lamination. The DOE results showed a significant effect of individual process variables on the filling quality of the produced components and their flatness. The geometry of the replicated component was shown to have effect on influential parameters. Other variables, on the other hand, were shown to have a possible effect on process variability. Optimization statistical tools were used to improve multiple quality criteria. Thermoplastic elastomers (TPE) were processed with μIM to produce hybrid structures with functional elements.
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Ardner, Matilda, Amanda Blomqvist e Lovisa Falberg. "Besökares upplevelse från ett digitalt evenemang : utifrån emotionellt- och funktionellt värde". Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-26207.
Testo completoAbstract (sommario):
Covid-19 förändrade evenemangsbranschen och arrangörer fick ställa om och utveckladigitala evenemang. Den stora konkurrensen mellan evenemang och faktumet att evenemangsbranschen inte är tillräckligt digitalt mogen har bidragit till att forskning kring utformningen av digitala evenemang har blivit än mer väsentlig. I en förändradevenemangsomgivning blev det därmed viktigt att studera ett digitalt evenemang utifrån ett konsumentperspektiv för att bidra till att evenemangsarrangörer mer effektivt ska kunna utforma digitala evenemang. Upplevelserummet är den fysiska miljö där samtliga evenemang äger rum. Det är utifrån upplevelserummet som olika attribut formas och mynnar ut i kvalitetsdimensioner som skiljer sig åt beroende på evenemang, och påverkar besökares upplevda emotionella och funktionella värde. Genom att fokusera på både emotionellt- och funktionellt värde kan arrangörer maximera fördelarna från evenemanget och förhöja besökares upplevelse. Syftet med den här studien är således att skapa en ökad förståelse kring vilka dimensioner som är viktiga i utformningen av ett digitalt evenemang genom att studerabesökares upplevelse utifrån emotionellt- och funktionellt värde. Ett kvantitativt tillvägagångssätt har genomförts genom insamling av data i form av en webbaserad enkät. Studien tillämpades på ett internt digitalt företagsevenemang och enkäten fick 103 svar vilket resulterade i en 100 procentig svarsfrekvens. Svaren har därefter presenterats och analyserats. Utifrån studiens resultat visade det sig att informationstjänster, programinnehåll och produkter var viktiga kvalitetsdimensioner i utformningen av det specifika evenemanget. Det här bidrog till emotionellt- och funktionellt värde och har därmed varit avgörande faktorer i en förhöjdupplevelse. Fortsättningsvis visade resultatet att det fanns ett samband mellan emotionella och funktionella påståenden vilket betyder att det multidimensionella synsättet går att tillämpa på det här specifika digitala evenemanget. Dessutom hittade studien flera samband mellan de funktionella och emotionella påståendena vilket visar på att värdet från exempelvisinformationstjänster har ett samband med programinnehåll. Det betyder att värdet kan stärkas av att både informationen inför evenemanget gjorde att jag kunde njuta av evenemanget, och att upplägget på AW:n var underhållande.Covid-19 changed the event industry and organizers had to change and develop digital events. The great competition among events and the fact that the event industry is not sufficiently digital mature has contributed to research on the design of digital events becoming even more significant. Accordingly, it became necessary in a changed event environment to study a digital event from a consumer perspective, in order to contribute to event organizers being able to design digital events more efficiently. The experience room is the physical environment where all events take place. It is based on the experience room where different attributes form and result in quality dimensions which differ depending on the event, and affect visitors' perceived emotional and functional value. By focusing on both emotional and functional value, organizers can maximize the benefits of the event and enhance visitors' experience. The purpose of this study is thus to create an increased understanding of which dimensions are important in the design of a digital event by studying visitors' experience based on emotional- and functional value. A quantitative approach has been implemented by collecting data through a web-based survey. The study is applied to an internal digital corporate event and the survey received 103 responses that result in a 100 percent response rate. The answers have then been presented and analyzed. Based on the results of the study, it turned out that information services, program content and products were important quality dimensions in the design of the specific event. This contributed to emotional- and functional value and has thus been decisive factors in an enhanced experience. Furthermore, the results showed that there was a connection between emotional and functional statements, which means that the multidimensional approach can be applied to this specific digital event. Additionally, the study finds connections between the functional and emotional statements indicating that the value from, for example information services has a connection with program content. This signifies that the value can be strengthened by the fact that both the information introduced to the event made it possible for me to enjoy the event, and that the layout of the AW was entertaining. The following essay is written in swedish.
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Castano, Antoine. "Methode d'analyse des cotes de fabrication". Paris 6, 1988. http://www.theses.fr/1988PA066123.
Testo completoAbstract (sommario):
Modele definissant la distance entre deux surfaces par une fonction aleatoire. Ce modele permet l'analyse du comportement de la piece dans son montage d'usinage. Il permet d'exploiter les donnees des machines a mesurer tridimensionnelles ainsi que les controles statistiques. On en deduit une methode generale de determination des cotations de fabrication. Applications a la productique, a la fabrication assistee, aux systemes flexibles de fabrication et a l'informatique industrielle
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Jason, Desiree Dawn. "Needs and problems of fuller figure South African working women with regard to branded apparel". Diss., 2012. http://hdl.handle.net/2263/26273.
Testo completoAbstract (sommario):
Consumer satisfaction is key for retailers to retain loyal consumers. Retailers use apparel brands as a strategy to differentiate themselves in the market place, to attract potential consumers and to retain loyal consumers. Retailers have discovered the potential of the fuller figure sector as a lucrative market which can assist them to make profits and to increase their sales. The aim of this research is firstly to explore and describe the needs and expectations that the fuller figure South African working women have with branded career wear secondly, how they evaluate branded career wear apparel against the two broad quality dimensions namely functional and aesthetic dimensions and thirdly the problems they experience with the functional and aesthetic quality dimensions of branded career wear. The study also describes how fuller figure South African working women consumers further evaluate the branded apparel during the decision-making process which can ultimately lead to her either accepting or rejecting the branded career wear. This research is descriptive in nature, as an attempt is made to describe and understand how working fuller figure females evaluate branded apparel against certain quality dimensions and make decisions to purchase branded apparel to satisfy their needs. The Sproles and Burns’ (1994:264) decision-making model theoretical underpins the study. A quantitative research style was chosen for this study and the objectives and sub- objectives related to the needs and problems of the quality dimensions of the branded career wear were examined. A self-administered, structured questionnaire was designed to gain demographic information of the sample group, their store preferences, where they get their fashion information from as well as their needs and problems with regard to branded career wear apparel. Purposive sampling and snowball sampling techniques were used to select a sample of working fuller figure females in the Tshwane, South Africa area. The responses to the 150 questionnaires were coded, captured and analysed using descriptive and inferential statistics. The results of this study revealed that most of the respondents ranked the functional quality dimensions higher than the aesthetic quality dimensions. It is clear that most of the fuller figure consumers regard comfort as the most important need, followed by durability (that the material of the branded career wear should be of good quality). The sample group also regarded the emotional aesthetic aspects very important (that the styles are beautiful and make her feel feminine). It is contradictory, that these fuller figure working women experienced major problems with the quality dimensions that they ranked as highly important. The sample group experienced problems with fit at the functional and aesthetic level, although fit is one of the most important factors that consumers use during the evaluation of apparel items. This study makes certain recommendations to apparel retailers, fashion theorists and image consultants how to obtain optimal consumer satisfaction. The South African apparel retailers should take cognisance of the needs and problems of this growing market related to the functional and aesthetic quality dimensions. The study also revealed how age and income play a role regarding the needs and problems this sample group experienced with branded career wear and how this can influence their decision to either accept or reject a brand. The results contribute to the body of knowledge regarding the needs and problems of branded career wear apparel for the fuller figure market related to certain functional and aesthetic quality dimensions CopyrightDissertation (MConsumer Science)--University of Pretoria, 2012.
Consumer Science
unrestricted
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Tseng, Yi-Shan, e 曾怡珊. "The Service Quality Analysis of Theme Park byKANO Two-Dimensional Quality Analysis and Quality Function Development". Thesis, 2009. http://ndltd.ncl.edu.tw/handle/44423912892103749148.
Testo completoAbstract (sommario):
碩士淡江大學
統計學系碩士班
97
Abstract: Recently, the business of the Theme Park is economically facing many difficult predicaments. The reasoning is based on the economic downturn. Thus, the study is trying to investigate the views of visitors for the services provided by the amusement park. The study is want to help the industry to do effective investment in the recession environment. Unlike the traditional model to measure service quality, Kano（1984）advocated a two-dimensional model of quality. He thought the satisfaction and dissatisfaction were not in the opposite side of one dimension, but in two different dimensions. The study will use this two-dimensional model to assess the satisfaction of the tourist with the theme park. Based on the Tourism Bureau’s data, we know that Janfusun Fancyworld, Leofoo and Yamay are the three principal theme park in Taiwan, so the study use the questionnaires designed by Kano’s model to survey the tourists who has the play experience of the three themes. Results found that most characteristic of the services provided by the amusement park are the “Indifferent quality” and the next are the “Must-be quality”. In addition, the study found that the view for some quality dimensions of the services provided by the amusement park by the different demographic background of the tourists is significant. At the same time, the study also found that the view of tourists for the satisfaction of the services by the different of amusement park and demographic background of the tourists is significant. Finally, the study tried to integrate Kano’s model into quality function deployment to take the voice of the tourists into the services provide for the theme park, the study also want to help Janfusun Fancyworld to find the key projects to improve when it compete with Leofoo and Yamay. In addition, the study also calculated the customer satisfaction coefficient to provide amusement park the order to improve when they provide the services for the different categories of tourists. 表單編號：ATRX-Q03-001-FM031-01
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Liao, Hsueh-Ching, e 廖雪靜. "Integrating Kano Two-Dimensional Quality Model And Quality Function Deployment Into The Study Of Kentucky Service Quality". Thesis, 2014. http://ndltd.ncl.edu.tw/handle/k3u3n3.
Testo completoAbstract (sommario):
碩士國立虎尾科技大學
工業工程與管理研究所在職專班
102
Abstract Amid society changing, service industry has taken the helm in Taiwan. As the service industry offers services to people, many fast-food store owners provide high quality and quick service to promote the competitiveness. The most important issue of Kentucky Fried Chicken fast-food (KFC) is to meet the expected demand of customers. In this study, we adopts SERVQUAL scale as a basis to design 25 items of the questionnaires to explore the customers'' viewpoints on KFC. Through integration of the Kano model and IPA test items, we investigated the most attractive factors to customers from 25 service quality items of KFC. Also, we sorted all KFC services by features and the indicators of satisfaction / dissatisfaction in order to promote customer satisfaction and KFC’s competitiveness. In this research, we found 13 service quality items were advantageous, 2 items needed KFC to be improved. Moreover aims at the Kano two-dimension model, the 13 service quality items from 25 items had to be attentive by KFC. Among these 13 items included 6 one-dimensional quality elements and 7 items must-be quality elements, the above gives reference and helps KFC improve the direction of service quality. On perspectives of customers in Quality Function Deployment (QFD) , KFC should be a priority to improve the customer service training and brand planning in order to improve service quality and thus enhance customer satisfaction.
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Huang, Julie, e 黃久俐. "Integrating Two-Dimension Model and Quality Function Deployment: An Empirical Investigation of Service Industry". Thesis, 2006. http://ndltd.ncl.edu.tw/handle/69148644272593150879.
Testo completoAbstract (sommario):
碩士國立臺北商業技術學院
商學研究所
94
Many products or services fail in today’s highly competing global environment because they could not meet customers’ expectations. For maintaining a sustainable competitive advantage, a firm’s ability to create and maintain customers is the mostly important determinant. One of the necessary factors for that is whether a firm’s products or services meet the customers’ needs. Recently, many financial service industries are endeavoring to be customer focused. From above, we investigate the level of customers’ perceived quality that received from the present banking in Taiwan. Unlike the traditional model of measuring product or service quality, we use Kano model to identify the quality elements. This study surveys Taipei Fubon Bank customers by using a questionnaire which includes 34 quality factors. Analytical results have revealed that the 34 banking service quality factors have different quality attribute classifications by Kano Model. Next, through the use of satisfaction and dissatisfaction indices, we suggest certain service quality to implement in practice. Finally, we also integrate the Kano model and quality function deployment (QFD) for a better understanding of the voice of the customer (VOC).
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juang, hau-shiang, e 莊皓翔. "Application of Kano Two-Dimensional Quality Model and Quality Function Deployment for the Service Quality of the Gas Industry". Thesis, 2010. http://ndltd.ncl.edu.tw/handle/39971342463812507227.
Testo completoAbstract (sommario):
碩士華梵大學
工業工程與經營資訊學系碩士班
98
In recent years, Taiwan has finally joined the ranks of developed nations with the changing of the times. Numerous state-owned businesses have followed the global trend of privatization. The natural gas industry commands resources that are intricately related to the general public’s basic livelihood and Taiwan’s economic development. The natural resource needs to be made available to consumers at all times and at reasonable prices without location restrictions. As such, competent government agencies have implemented many reforms and relevant measures to ensure a just and reasonable market scheme that would result in more extensive usage of natural gas in recent years. The objective of this research is to examine the current status of a natural gas company’s service quality and feasible solutions for effective improvement. In this research, we have chosen the quality function deployment technique to conduct an empirical study to ensure that local natural gas companies are able to deliver service qualities that could satisfy customers' demands. In addition, we have also incorporated techniques such as AHP, Importance - Satisfaction Model and Kano Two Dimension Model to determine the target natural gas company's Kano attribute classification and compute the relative weighting of various customer demands in a HOQ. We will also discuss the quality items that require immediate improvement in the four-quadrant diagram. Results of the study revealed the ranking of the top five quality elements: 1. Employee management(F1) ; 2.Handling of customer inquiries(H3) ; 3. Employee training(F2) ; 4. Employee review(F3) and 5.Routine implementation of customer satisfaction survey(G6).
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Liao, Chun-Chih, e 廖春枝. "Using an integrated Kano two-dimensional quality model and Quality Function Deployment to evaluate the Service Quality of online shopping". Thesis, 2010. http://ndltd.ncl.edu.tw/handle/44342874929341889253.
Testo completoAbstract (sommario):
碩士國立勤益科技大學
工業工程與管理系
98
Due to the prevailing of internet, it transforms the type of service. The traditional service evaluations for service persons are not suitable for nowadays. The service provides invisible products. The requirement and anticipation of customers need to be investigated. Service after sales requires the contact of the costumers and service persons and it needs to be done in a short time. So, it demands the higher integration ability the manufacture industry.Quality Function Deployment (QFD) is an analysis tool for planning, communicating and integrating for crossing departments. Kano Two-Dimension Model will be helpful to promote the costumers， satisfaction and the value of the product. This research is the utilization two-dimensional quality analysis pattern grasps the external customer demand the influencing characteristic, and penetrates the quality function to launch the method to transform it the key point which must strengthen for the interior, inferior is helpful to the service quality and the customer degree of satisfaction promotion.
Libri sul tema "Functional quality dimension"
1
Garofalo, Giuseppe, a cura di. Capitalismo distrettuale, localismi d'impresa, globalizzazione. Florence: Firenze University Press, 2008. http://dx.doi.org/10.36253/978-88-8453-605-1.
Testo completoAbstract (sommario):
From the late Sixties on, industrial development in Italy evolved through the spread of small and medium sized firms, aggregated in district networks, with an elevated propensity to enterprise and the marked presence of owner-families. Installed within the local systems, the industrial districts tended to simulate large-scale industry exploiting lower costs generated by factors that were not only economic. The districts are characterised in terms of territorial location (above all the thriving areas of the North-east and Centre) and sector, since they are concentrated in the "4 As" (clothing-fashion, home-decor, agri-foodstuffs, automation-mechanics), with some overlapping with "Made in Italy". How can this model be assessed? This is the crucial question in the debate on the condition and prospects of the Italian productive system between the supporters of its capacity to adapt and the critics of economic dwarfism. A dispassionate judgement suggests that the prospects of "small is beautiful" have been superseded, but that the "declinist" view, that sees only the dangers of globalisation and the IT revolution for our SMEs is risky. The concept of irreversible crisis that prevails at present is limiting, both because it is not easy either to "invent", or to copy, a model of industrialisation, and because there is space for a strategic repositioning of the district enterprises. The book develops considerations in this direction, showing how an evolution of the district model is possible, focusing on: gains in productivity, scope economies (through diversification and expansion of the range of products), flexibility of organisation, capacity to meld tradition and innovation aiming at product quality, dimensional growth of the enterprises, new forms of financing, active presence on the international markets and valorisation of the resources of the territory. It is hence necessary to reactivate the behavioural functions of the entrepreneurs.
2
Garbi, Madalina, Jan D’hooge e Evgeny Shkolnik. General principles of echocardiography. Oxford University Press, 2016. http://dx.doi.org/10.1093/med/9780198726012.003.0001.
Testo completoAbstract (sommario):
Echocardiography uses ultrasound waves to generate images of cardiovascular structures and to display information regarding the blood flow through these structures. Knowledge of basic ultrasound principles and current technology is essential for image interpretation and for optimal use of equipment during image acquisition and post-processing. This chapter starts by presenting the physics of ultrasound and the construction and function of instruments. Image formation, optimization, display, presentation, storage, and communication are explained. Advantages and disadvantages of available imaging modes (M-mode, two-dimensional, and three-dimensional) are detailed and imaging artefacts are illustrated. The potential biologic effects of ultrasound and the need for quality assurance are discussed.
3
McKenna, Michael. Power, Social Inequities, and the Conversational Theory of Moral Responsibility. Oxford University Press, 2018. http://dx.doi.org/10.1093/oso/9780190609610.003.0002.
Testo completoAbstract (sommario):
According to the conversational theory, moral responsibility is essentially interpersonal and communicative. Indeed, it is not only communicative; it has a conversational dimension. On the conversational theory, an agent’s actions—those that are candidates for blameworthiness or praiseworthiness—are potential bearers of meaning, where meaning is a function of the quality of an agent’s will. This meaning is analogous to the meaning a competent speaker conveys when she engages in conversation. Call this “agent meaning.” Like speaker meaning, agent meaning can be affected by the interpretive framework whereby others interpret the meaning of an agent’s actions. One aspect of the conversational theory that remains unexplored is how asymmetrical power-dynamics, especially resulting from social inequities, shape the interpretive framework that in turn influences the context in which morally responsible agents act. This chapter explores this topic and thereby exposes an unpalatable side to the nature of our moral responsibility practices.
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Hagendorff, Andreas. Cardiac involvement in systemic diseases. Oxford University Press, 2011. http://dx.doi.org/10.1093/med/9780199599639.003.0020.
Testo completoAbstract (sommario):
Systemic diseases are generally an interdisciplinary challenge in clinical practice. Systemic diseases are able to induce tissue damage in different organs with ongoing duration of the illness. The heart and the circulation are important targets in systemic diseases. The cardiac involvement in systemic diseases normally introduces a chronic process of alterations in cardiac tissue, which causes cardiac failure in the end stage of the diseases or causes dangerous and life-threatening problems by induced acute cardiac events, such as myocardial infarction due to coronary thrombosis. Thus, diagnostic methods—especially imaging techniques—are required, which can be used for screening as well as for the detection of early stages of the diseases. Two-dimensional echocardiography is the predominant diagnostic technique in cardiology for the detection of injuries in cardiac tissue—e.g. the myocardium, endocardium, and the pericardium—due to the overall availability of the non-invasive procedure.The quality of the echocardiography and the success rate of detecting cardiac pathologies in patients with primary non-cardiac problems depend on the competence and expertise of the investigator. Especially in this scenario clinical knowledge about the influence of the systemic disease on cardiac anatomy and physiology is essential for central diagnostic problem. Therefore the primary echocardiography in these patients should be performed by an experienced clinician or investigator. It is possible to detect changes of cardiac morphology and function at different stages of systemic diseases as well as complications of the systemic diseases by echocardiography.The different parts of this chapter will show proposals for qualified transthoracic echocardiography focusing on cardiac structures which are mainly involved in different systemic diseases.
Capitoli di libri sul tema "Functional quality dimension"
1
Waldegrave, Charles, Marja Aartsen, Ariela Lowenstein, Marjaana Seppänen, Mia Niemi, Maria Gabriella Melchiorre e Giovanni Lamura. "Conflicting Relations, Abuse and Discrimination Experienced by Older Adults". In International Perspectives on Aging, 119–32. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-51406-8_9.
Testo completoAbstract (sommario):
AbstractThis chapter brings together three dimensions of negative social relations as they impinge on and are experienced by older people, which have not been addressed together in previous studies. Each dimension, conflictual relationships, abuse and discrimination, is characterised by demeaning social interactions that are important to address when considering social exclusion in ageing societies. Five national studies were carried out in Norway, Finland, Israel, Italy and New Zealand. The studies in each dimension confirmed many of the findings of earlier research that have identified the negative health and social relations associations with each dimension. The three dimensions that are usually studied within their own boundaries are brought together to demonstrate the similar way each reduces the quality of life and social inclusion of older people. They function as exclusionary mechanisms in comparable ways within the social relations domain and have an important place in a conceptual framework of old-age social exclusion. While previous research has focussed on each dimension separately, this lens on the similarities and interrelationships of the three dimensions has enabled a broader understanding of exclusionary mechanisms. It also enables more comprehensive and effective policy formation, than a focus on one dimension at a time.
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Meran, Georg, Markus Siehlow e Christian von Hirschhausen. "Integrated Water Resource Management: Principles and Applications". In The Economics of Water, 23–121. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-48485-9_3.
Testo completoAbstract (sommario):
Abstract The concept of Integrated Water Resource Management (IWRM) was established, back in the 1930s, to address “optimal” water management, mainly from a technical perspective, but also taking into account social goals, such as the fulfillment of basic needs and the total welfare of the population. The chapter provides a comprehensive overview of issues related to IWRM. After a discussion of the various economic dimensions of water, we establish a basic model to analyze the value of water under different social welfare objective functions, including the human right to water. The technical-economic model also addresses questions of eco-hydrology, water recycling, groundwater management, and water quality management. The chapter also addresses water allocation along rivers and water transfers between watersheds. The chapter includes exercises and suggestions for further reading.
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Singer, Wolf. "Differences Between Natural and Artificial Cognitive Systems". In Robotics, AI, and Humanity, 17–27. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-54173-6_2.
Testo completoAbstract (sommario):
AbstractThis chapter identifies the differences between natural and artifical cognitive systems. Benchmarking robots against brains may suggest that organisms and robots both need to possess an internal model of the restricted environment in which they act and both need to adjust their actions to the conditions of the respective environment in order to accomplish their tasks. However, computational strategies to cope with these challenges are different for natural and artificial systems. Many of the specific human qualities cannot be deduced from the neuronal functions of individual brains alone but owe their existence to cultural evolution. Social interactions between agents endowed with the cognitive abilities of humans generate immaterial realities, addressed as social or cultural realities. Intentionality, morality, responsibility and certain aspects of consciousness such as the qualia of subjective experience belong to the immaterial dimension of social realities. It is premature to enter discussions as to whether artificial systems can acquire functions that we consider as intentional and conscious or whether artificial agents can be considered as moral agents with responsibility for their actions.
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Haugan, Gørill, e Jessie Dezutter. "Meaning-in-Life: A Vital Salutogenic Resource for Health". In Health Promotion in Health Care – Vital Theories and Research, 85–101. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-63135-2_8.
Testo completoAbstract (sommario):
AbstractBased on evidence and theory, we state that facilitating and supporting people’s meaning-making processes are health promoting. Hence, meaning-in-life is a salutogenic concept.Authors from various disciplines such as nursing, medicine, psychology, philosophy, religion, and arts argue that the human search for meaning is a primary force in life and one of the most fundamental challenges an individual faces. Research demonstrates that meaning is of great importance for mental as well as physical well-being and crucial for health and quality of life. Studies have shown significant correlations between meaning-in-life and physical health measured by lower mortality for all causes of death; meaning is correlated with less cardiovascular disease, less hypertension, better immune function, less depression, and better coping and recovery from illness. Studies have shown that cancer patients who experience a high degree of meaning have a greater ability to tolerate bodily ailments than those who do not find meaning-in-life. Those who, despite pain and fatigue, experience meaning report better quality-of-life than those with low meaning. Hence, if the individual finds meaning despite illness, ailments, and imminent death, well-being, health, and quality-of-life will increase in the current situation. However, when affected by illness and reduced functionality, finding meaning-in-life might prove more difficult. A will to search for meaning is required, as well as health professionals who help patients and their families not only to cope with illness and suffering but also to find meaning amid these experiences. Accordingly, meaning-in-life is considered a vital salutogenic resource and concept.The psychiatrist Viktor Emil Frankl’s theory of “Will to Meaning” forms the basis for modern health science research on meaning; Frankl’s premise was that man has enough to live by, but too little to live for. According to Frankl, logotherapy ventures into the spiritual dimension of human life. The Greek word “logos” means not only meaning but also spirit. However, Frankl highlighted that in a logotherapeutic context, spirituality is not primarily about religiosity—although religiosity can be a part of it—but refers to a specific human dimension that makes us human. Frankl based his theory on three concepts: meaning, freedom to choose and suffering, stating that the latter has no point. People should not look for an inherent meaning in the negative events happening to them, or in their suffering, because the meaning is not there. The meaning is in the attitude people choose while suffering from illness, crises, etc.
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Haugan, Gørill. "Nurse-Patient Interaction: A Vital Salutogenic Resource in Nursing Home Care". In Health Promotion in Health Care – Vital Theories and Research, 117–36. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-63135-2_10.
Testo completoAbstract (sommario):
AbstractWe are now witnessing a major change in the world’s population. Many people globally grow very old: 80, 90, and 100 years. Increased age is followed by an increased incidence of functional and chronic comorbidities and diverse disabilities, which for many leads to the need for long-term care in a nursing home. Quality of life and health promotive initiatives for older persons living in nursing homes will become ever more important in the years to come. Therefore, this chapter focuses on health promotion among older adults living in nursing homes. First, this chapter clarifies the concepts of health, salutogenesis, and pathogenesis, followed by knowledge about health promotion. Then insight and knowledge about the nursing home population is provided; what promotes health and well-being in nursing home residents?Health promotion in the health services should be based on integrated knowledge of salutogenesis and pathogenesis. The salutogenic understanding of health is holistic and considers man as a wholeness including physical, mental, social, and spiritual/existential dimensions. Research indicates that various health-promoting interventions, specifically the nurse–patient interaction, influence on older adults in nursing homes as a wholeness of body–soul–spirit, affecting the whole being. Hence, dimensions such as pain, fatigue, dyspnea, nausea, loneliness, anxiety, and depressive symptoms will be influenced through health-promoting approaches. Therefore, two separate studies on the health-promoting influences of nurse–patient interaction in nursing home residents were conducted. In total, nine hypotheses of directional influence of the nurse–patient interaction were tested, all of which finding support.Along with competence in pain and symptom management, health-promoting nurse–patient interaction based on awareness and attentional skills is essential in nursing home care. Thus, health care workers should be given the opportunity to further develop their knowledge and relational skills, in order to “refine” their way of being present together with residents in nursing homes. Health professionals’ competence involves the “being in the doing”; that is, both the doing and the way of being are essential in health and nursing care.
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Schimel, David, Philip A. Townsend e Ryan Pavlick. "Prospects and Pitfalls for Spectroscopic Remote Sensing of Biodiversity at the Global Scale". In Remote Sensing of Plant Biodiversity, 503–18. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-33157-3_19.
Testo completoAbstract (sommario):
AbstractImaging spectroscopy is a powerful new approach for observing aspects of the biological diversity of the Earth, conveying information about plant functional traits, habitat, and plant diversity itself. For decades, spectroscopic data suitable for this application have mainly been collected by aircraft. But in the next decade, global coverage from space by high-quality spectroscopic data will become available, preceded by instruments providing “global access”—not wall-to-wall coverage but data from almost anywhere in the world. For decades, scientists have experimented with and discussed optimal strategies for collecting spectroscopic data, but the next set of missions is now sufficiently well-defined that ecologists should consider how best to use the data that can now be expected. The anticipated flood of data will provide a new window on diversity, characterizing it in new ways that comprehensively sample space and change over time. Spectroscopic data will be peta-scale or larger, perhaps as much as 10 TB per day, and the data themselves will be high dimensional, requiring and allowing advanced big data techniques to be fully exploited. These data raise specific challenges such as how to characterize aggregate ecosystem characteristics, since the traits observed will change with phenology. Pixels will be fixed at ~30 m, 10–106 times larger than the plants they sample; other instrument objectives are likely in the range of 10 nm spectral sampling, coverage from 400 to 2500 nm with signal to noise in the range of 250–400. Imaging spectroscopy from space represents a huge opportunity for global ecology, but many conceptual, algorithmic, and theoretical issues will challenge the users.
7
Plebani, Pierluigi, e Filippo Ramoni. "A Quality Driven Web Service Selection Model". In Handbook of Research on Service-Oriented Systems and Non-Functional Properties, 142–64. IGI Global, 2012. http://dx.doi.org/10.4018/978-1-61350-432-1.ch007.
Testo completoAbstract (sommario):
The chapter introduces a quality of Web service model which can be exploited by a Web service broker during the Web service selection phase. The model considers both user and provider standpoints. On the one hand, providers express their capabilities with respect to measurable dimensions (e.g., response time, latency). On the other hand, users can define the requirements with a higher level of abstraction (e.g. performance). Since the quality is subjective by definition, the presented quality model also maps the user preferences, i.e., how much a quality dimension is more important than another one in evaluating the overall quality. The Analytic Hierarchy Approach (AHP) has been adopted as a technique for expressing user preferences. The chapter also describes how the model can be exploited in the Web service selection process. Starting from a set of functionally equivalent Web services, the selection process identifies which are the Web services able to satisfy the user requirements. Moreover, according to a cost-benefit analysis, the list of selected Web services is sorted and, as a consequence, the best Web service is identified.
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Anzani, Anna, e Claudia Caramel. "Design and Restoration". In Advances in Media, Entertainment, and the Arts, 68–84. IGI Global, 2020. http://dx.doi.org/10.4018/978-1-7998-2823-5.ch003.
Testo completoAbstract (sommario):
This study uses a design-based approach that is focused on the human dimension in all its complexity to give value not only to a functional or rational use of spaces, but also to an experiential one, gaining further significant inspiration from the memory layered in complex historical spaces. Interestingly, psychological studies highlight the collective base characterizing a number of disorders and suggest that changing the outside world can be just as therapeutic as changing the subject's feelings, indicating that psychology merges with ecology. From an interdisciplinary approach, emphasizing a cultural inclination more than a technical attitude, opportunities seem to develop to promote beauty, identity, and memory as essential dimensions for collective and individual wellbeing. Design-oriented processes could bring out the potential of the built environment, promoting multiple functions and reuse methods, inspired by quality and capable of creating hospitable and welcoming physical and relational spaces.
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Anzani, Anna, e Claudia Caramel. "Design and Restoration". In Architecture and Design, 1–17. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-7314-2.ch001.
Testo completoAbstract (sommario):
This study uses a design based approach which is focused on the human dimension in all its complexity to give value not only to a functional or rational use of spaces, but also to an experiential one, gaining further significant inspiration from the memory layered in complex historical spaces. Interestingly, psychological studies highlight the collective base characterizing a number of disorders and suggest that changing the outside world can be just as therapeutic as changing the subject's feelings, indicating that psychology merges with ecology. From an intersection between design, psychology and restoration, emphasizing a cultural inclination more than a technicistic attitude, opportunities seem to develop to promote beauty, identity and memory as essential dimensions for collective and individual well-being. Design oriented processes could bring out the potential of the built environment, promoting multiple functions and reuse methods, inspired by quality and capable of creating hospitable and welcoming physical and relational spaces.
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Anzani, Anna, e Claudia Caramel. "Design and Restoration". In Advances in Media, Entertainment, and the Arts, 241–57. IGI Global, 2017. http://dx.doi.org/10.4018/978-1-5225-0666-9.ch013.
Testo completoAbstract (sommario):
This study uses a design based approach which is focused on the human dimension in all its complexity to give value not only to a functional or rational use of spaces, but also to an experiential one, gaining further significant inspiration from the memory layered in complex historical spaces. Interestingly, psychological studies highlight the collective base characterizing a number of disorders and suggest that changing the outside world can be just as therapeutic as changing the subject's feelings, indicating that psychology merges with ecology. From an intersection between design, psychology and restoration, emphasizing a cultural inclination more than a technicistic attitude, opportunities seem to develop to promote beauty, identity and memory as essential dimensions for collective and individual well-being. Design oriented processes could bring out the potential of the built environment, promoting multiple functions and reuse methods, inspired by quality and capable of creating hospitable and welcoming physical and relational spaces. 1
Atti di convegni sul tema "Functional quality dimension"
1
Söderberg, Rikard. "Optimal Tolerance Band and Manufacturing Target for Monotonic Loss Functions With Functional Limits". In ASME 1995 Design Engineering Technical Conferences collocated with the ASME 1995 15th International Computers in Engineering Conference and the ASME 1995 9th Annual Engineering Database Symposium. American Society of Mechanical Engineers, 1995. http://dx.doi.org/10.1115/detc1995-0046.
Testo completoAbstract (sommario):
Abstract Individual tolerances in a tolerance chain are often constrained by the tolerance of a critical dimension. This tolerance is often based on functional considerations with some economical constraints. For the customer, this may not be the optimal solution. This paper presents a method for tolerance allocation, based on trade-off analysis between manufacturing cost and quality loss. By considering both the economical loss due to poor quality and the manufacturing cost, it is possible to determine the combination of manufacturing target and tolerance band that minimizes the worst case total cost for the customer. This paper concentrates on critical dimensions, where the quality aspect studied can be described by a monotonic loss function with a functional limit. An example of a radial journal bearing is used to describe the method.
2
Söderberg, Rikard. "Robust Design by Tolerance Allocation Considering Quality and Manufacturing Cost". In ASME 1994 Design Technical Conferences collocated with the ASME 1994 International Computers in Engineering Conference and Exhibition and the ASME 1994 8th Annual Database Symposium. American Society of Mechanical Engineers, 1994. http://dx.doi.org/10.1115/detc1994-0064.
Testo completoAbstract (sommario):
Abstract Involving customer values in the design process is necessary to improve the total quality of a product. The purpose of this work is to establish a theoretical base for tolerance allocation which allows both quality and manufacturing cost to be considered. The paper addresses functional tolerance chains, i.e. tolerance chains that involve a dimension important for the function of the product or component. The total loss to customer is determined as the sum of two tolerance dependent properties; the functionality loss and the component price. The functionality loss represents the customer’s economical loss due to poor functionality. The optimal tolerance limits are found by minimizing the total loss to customer. These are the limits that represent the best trade-off between cost and quality, from the customer’s point of view. This work specially emphasizes a method for treating asymmetrical functionality loss, i.e. when the design is more sensitive to a deviation of a critical parameter in one direction than in the other. By moving the manufacturing target in a direction away from the most sensitive part, the total loss to customer can be reduced. This paper describes how the optimal manufacturing target and corresponding symmetrical tolerance band are found. This method thus increases the robustness of the design. The method may be used for single tolerances or any resulting tolerance of a tolerance chain.
3
Barde, Ankit, Pasquale Franciosa, Darek Ceglarek e Manoj Kumar Tiwari. "Characterization, Modelling and Analysis of Light Reflectance During In-Process Surface Measurements Using White Light Based 3D Optical Gauge". In ASME 2017 12th International Manufacturing Science and Engineering Conference collocated with the JSME/ASME 2017 6th International Conference on Materials and Processing. American Society of Mechanical Engineers, 2017. http://dx.doi.org/10.1115/msec2017-2689.
Testo completoAbstract (sommario):
The quality of light reflectance model mainly depends upon the correctness of cloud of points generated by the high-resolution charge coupled-device (CCD) camera. We have performed an experiment to capture the dimension of an object using Optigo 200 robot which provides an innovative way for solving dimensional control related challenges. The integrated system collects highly accurate and dense cloud of points for measuring an object at different design of experiment (DOE) levels. It also performs immediate analysis of collected data and calculates the deviations from the given specifications. Thus we tried to visualize the object using its key parameters. In this paper, we describe the functional relationship of real-world surfaces with the dependence of light exposure and camera direction. Seven step wedge (as a measurement object) is used in our case study to carry out the stereovision based experiment. Finally, a comparative analysis shows model accuracy over conventional measurement techniques.
4
Chong, Zyh Siong, Steven Wilcox e John Ward. "The Use of Artificial Intelligence in the Modelling and Heat Treatment Parameters Identification for Alloy-Steel Re-Heating Process". In ASME 2005 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2005. http://dx.doi.org/10.1115/detc2005-84802.
Testo completoAbstract (sommario):
This paper describes the work undertaken by the University of Glamorgan and CORUS Rotherham UK to apply artificial neural networks to model the cold alloy-steel bars and the heat treatment parameters with their end-product quality characteristics. Standard multi-layered feed forward artificial neural networks (ANNs) were employed to represent the functional mapping of inputs such as physical dimension, material composition and the parameters of the heat treatment cycles to the Brinell Hardness (HB) and the Ultimate Tensile Strength (UTS). The HB and UTS networks were validated with new data sets and demonstrated a satisfactory level of predictions over a range of conditions. These neural networks were then integrated into a Genetic Algorithm (GA) search strategy to identify the best material characteristics and furnace operating parameters in order that both the HB and UTS values are maximised. The results demonstrated that the hybrid strategy of combining the neural network based models with GA can deliver sensible results.
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Shimizu, T. "Three dimensional measurement using likelihood function by multi-camera". In The International Conference on Quality Control by Artificial Vision 2017, a cura di Hajime Nagahara, Kazunori Umeda e Atsushi Yamashita. SPIE, 2017. http://dx.doi.org/10.1117/12.2264888.
Testo completo
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Ben, Yu, e Costas J. Spanos. "Estimating the probability density function of critical path delay via partial least squares dimension reduction". In 2011 International Symposium on Quality Electronic Design (ISQED). IEEE, 2011. http://dx.doi.org/10.1109/isqed.2011.5770809.
Testo completo
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Söderberg, Rikard. "Tolerance Allocation Considering Customer and Manufacturer Objectives". In ASME 1993 Design Technical Conferences. American Society of Mechanical Engineers, 1993. http://dx.doi.org/10.1115/detc1993-0387.
Testo completoAbstract (sommario):
Abstract Involving customer values in the design process is necessary for improving the total quality of a product This paper presents the basic ideas for a method that allows tolerances to be assigned to dimensions in a tolerance chain with regard to both customer and manufacturer objectives. The method uses an extended “quality loss function” to consider customer objectives. The total life of a component is here focused, representing one important aspect of quality. A minimum manufacturing cost function for the tolerance of a critical dimension, dependent on a number of manufactured components, is determined. This function is used to consider manufacturers’ objectives. Based on the customer’s total loss function and the minimum manufacturing cost function, the optimal tolerance limits of a critical dimension are determined. These are the tolerances that simultaneously satisfy the customer and the manufacturer as much as possible. The ideas behind the method are described using a roller bearing application as an example.
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Bohan, Zhao, Gao Feng, Li Yan, Zhang Dongya, Zhang Wanli e Zhou Fei. "Study on Generation and Optimization Methodology of On-Machine Measurement Schemes for Multi-Axis CNC Machine Tool". In ASME 2017 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2017. http://dx.doi.org/10.1115/imece2017-71263.
Testo completoAbstract (sommario):
Quality Control (QC) is one of the most important phases in the production process. In tradition, the workpiece must be inspected for dimension and shape errors in the QC lab or Coordinate Measuring Machine (CMM) after being machined, which is time-consuming and labor-intensive, especially for large scale parts. Thus the only practical way to do that is to migrate the critical primary inspection operations upstream from the QC lab or CMM to the production floor, and that’s what On-Machine Measurement (OMM) does. OMM technology can inspect the workpiece on its operating station by motion control and the position detection function of CNC machine tool, by which the measuring error caused by the misalignment between measuring datum and manufacturing datum can be avoided accurately. Therefore, it is a feasible way to achieve the real-time control of the manufacturing process and improve the manufacturing accuracy and efficiency. The servo axes of multi-axis CNC machine tool might be redundant for being used in OMM, which will result in that one measurement task could be done by different servo motion schemes. In addition, the map between the machine accuracy and measuring accuracy has not been found out previously. Thus, how to determine metering schemes to measure a workpiece with high accuracy and efficiency is one of the most important problems and also a hotspot for everybody. To solve this problem, a generation method of task-oriented OMM scheme is proposed. Utilizing multi-body system theory and transformation of homogeneous coordinates, a function relationship between the geometrical characteristic of workpiece as independent variables and motions of machine tool as dependent variables is established. All possible metering schemes are obtained by analyzing the solution of functional equation. Then the performance of measurement scheme can be evaluated by comparing the measuring errors of each scheme after building a mapping relationship between the machine tool volumetric errors and measuring errors. In the end, a case study was accomplished, and the correctness and efficiency of the methodology has been verified.
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Lin, Chun-Cheng, e Yu-Chi Hsaio. "Application of Experimental Design on Small Surface Boat for Resistance and Payload Study". In ASME 2020 39th International Conference on Ocean, Offshore and Arctic Engineering. American Society of Mechanical Engineers, 2020. http://dx.doi.org/10.1115/omae2020-18124.
Testo completoAbstract (sommario):
Abstract With commercialization, marine science and military applications in offshore and shallow waters is increasing, the development of the small surface vessels are getting greater, and that design targets are focus on multi-functional platforms, smart navigation and autonomous, etc. Therefore, the goals of multi-purpose small surface vessels such as the coastal patrol, offshore observation and data collection, intelligence reconnaissance, anti-mine warfare, marine shooting training targets, and so on. In currently, to achieve these missions, the length of most small surface vessels were designed less than 10 meters. Furthermore, based on these multi-propose requirements, this study will explore the configuration design of monohull and trimaran, combine the research source of the Horizontal Circulating Water Channel (HCWC), through the ship model test to acquire experimental data. In addition, to promote the study quality and experimental efficiency, we applied Taguchi design of experimental (DOE) and the variance of analysis (ANOVA) to compare the resistance and payload of various configurations ship design. In this study, we defined two control factors (such as factor-A is Longitudinal distance, factor-B is Lateral distance) and set up three-level factorial design, and planned factorial experiment based on Taguchi orthogonal array L9 (34). Also used the neural network and training metamodeling. This metamodeling was decided by relative coefficient (R) and decision coefficient (R2). According to this metamodeling, and then, applied the genetic algorithm to search the best solution such as A2B3. The results of this study showed that the resistance performance of the trimaran is better than the monohull while the volume Froude number Fr∇ > 0.95, and the optimum configuration has greater resistance performance at both higher and lower speed fields to achieve robust design. In the other hand, this paper will also discuss the feasibility and effectiveness of the installation space and multi-function performance on platform. Hence, for payload study, we also applied ANOVA to analyze these nine different configurations, and indicated a significant main effect for factor-B. However, no significant main effect for factor-A and interaction effect were found. To conclude, this study may be of importance in explaining small surface vessel design, as well as in providing ship designer with a better understanding of trade-off about speed and payload. While this study has its limitations (such as HCWC characteristic dimension), it is hoped that it could as a basis for further study in the multi-functional small surface vessel.
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Pather, Shaun, e Sylvie Usabuwera. "Implications of e-Service Quality Dimensions for the Information Systems Function". In 2010 43rd Hawaii International Conference on System Sciences. IEEE, 2010. http://dx.doi.org/10.1109/hicss.2010.224.
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