Tesi: "Stakeholder engagements"

1

Beach, Sandra. "Stakeholder engagement by governance networks : a study of stakeholder engagement by road delivery network in Queensland". Thesis, Queensland University of Technology, 2013. https://eprints.qut.edu.au/60669/1/Sandra_Beach_Thesis.pdf.

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This thesis explores how governance networks prioritise and engage with their stakeholders, by studying three exemplars of “Regional Road Group” governance networks in Queensland, Australia. In the context of managing regionally significant road works programs, stakeholder prioritisation is a complex activity which is unlikely to influence interactions with stakeholders outside of the network. However, stakeholder priority is more likely to influence stakeholder interactions within the networks themselves. Both stakeholder prioritisation and engagement are strongly influenced by the way that the networks are managed, and in particular network operating rules and continuing access to resources.

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2

Johnson, Clair Marie. "Power and Participation: Relationships among Evaluator Identities, Evaluation Models, and Stakeholder Involvement". Thesis, Boston College, 2015. http://hdl.handle.net/2345/bc-ir:104710.

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Thesis advisor: Lauren Saenz
Stakeholder involvement is widely acknowledged to be an important aspect of program evaluation (Mertens, 2007; Greene, 2005a; Brandon, 1998). However, limited work has been done to empirically study evaluators’ practices of stakeholder involvement and ways in which stakeholder involvement is affected or guided by various factors. As evaluators interact with and place value on the input of stakeholders, social, cultural, and historical backgrounds will always be infused into the context (Mertens & Wilson, 2012; MacNeil, 2005). The field of evaluation has done little to critically examine how such contexts impact evaluators’ perceptions of stakeholders and their involvement. The present study attempts to fill these gaps, focusing specifically on the relationships among evaluator identities and characteristics, evaluation models, and stakeholder involvement. Using the frameworks of critical evaluation theory (Freeman & Vasconcelos, 2010) and a theory of capital (Bourdieu, 1986), the present study utilized a sequential explanatory mixed methods approach. A sample of 272 practicing program evaluators from the United States and Canada provided quantitative survey data, while a sample of nine evaluators provided focus group and interview data. Regression analyses and thematic content analyses were conducted. Findings from the quantitative strand included relationships between: (1) measures of individualism-collectivism and stakeholder involvement outcomes, (2) contextual evaluation variables and stakeholder involvement outcomes, (3) use of use, values or social justice branch evaluation models and stakeholder involvement outcomes, and (4) whether the evaluator identified as a person of color and the diversity of involved stakeholders. Findings from the qualitative strand demonstrated the role of dominant frameworks of evaluation serving to perpetuate systems of power. Participating evaluators revealed ways in which they feel and experience systems of power acting on them, including participation in, recognition of, and responses to oppression. The qualitative strand showed that evaluation models may be used to help recognize power dynamics, but that they are also used to reinforce existing power dynamics. Implications and recommended directions for future research are discussed
Thesis (PhD) — Boston College, 2015
Submitted to: Boston College. Lynch School of Education
Discipline: Educational Research, Measurement and Evaluation

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3

Goossens, Victoria. "Power, stakeholders and the theory of planned behaviour : understanding stakeholder engagement in an English seaside context". Thesis, University of Hull, 2011. http://hydra.hull.ac.uk/resources/hull:5770.

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In destination development and planning literature much emphasis has been placed upon structural and geographical interpretations of how destinations can be viewed. There is a lack of attention to agency and stakeholder perspectives in destination development and planning. This research has sought to address this gap by focusing upon stakeholder power and engagement with tourism policy development in an English seaside context. Not only is the English seaside context important conceptually, practical connotations are also evident, particularly following the disbanding of the Regional Development Agencies in the summer of 2010 and the impact this has had on tourism organisation in Britain. The research objectives of this study focus upon compiling a conceptual framework which draws upon how power can be used in an enabling and not constraining fashion as an empowerment of people, by focusing on key concepts in stakeholder theory literature. The aim is to provide an alternative to a purely structural and geographical interpretation of the organisation of tourism policy, by focusing on agency and structure, as well as utilising the theory of planned behaviour in determining stakeholder engagement with tourism policy development. This research contributes to the stakeholder theory literature, particularly in defining the power of a stakeholder and how this can help address stakeholder engagement in tourism policy development. In addition contributions are made to the literature on English seaside tourism in utilising insights from the literature on power, structure and agency and stakeholder theory. From a methodological perspective a mixed method research approach has been adopted to add to the emerging qualitative research in the tourism literature in gaining rich contextual insights to the research problem.

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4

Waritimi, Ekpobomene. "Stakeholder management in practice : evidence from the Nigerian oil and gas industry". Thesis, Durham University, 2012. http://etheses.dur.ac.uk/3558/.

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Stakeholder management relates to how business organisations manage their relationships not only with their market stakeholders, but also with their nonmarket stakeholders. It requires firms and business managers to identify and develop effective strategies to balance the interests of many diverse groups or constituents. This requirement has of course been judged to be impractical by those who uphold narrow traditional views about how a firm operates; and is unsupported by those who believe that asking managers to focus on the interests or concerns of groups of constituents that do not directly contribute to the economic achievements or strategic objectives of a firm, is a distraction and an attempt to derail corporate objectives. However, in spite of the criticisms levelled against the notion of stakeholder management, firms can no longer ignore the fact that there are constituents who can affect, and are affected by their business objectives. The aim of this research is to illustrate the practical implications of stakeholder management by exploring how multinational oil corporations operating in the Nigerian oil and gas industry manage their relationships with nonmarket stakeholders; such as the local communities who are affected by their operations. In order to achieve the aims of this research, a case study approach has been adopted; the case study companies include Shell Petroleum Development Company (Shell), Total Exploration and Production (Total), and the Nigerian Agip Oil Company (AGIP). Furthermore, to achieve a balanced perspective regarding the stakeholder management practices of the oil companies, the research incorporates the views of stakeholders from local communities, and those from non-governmental organisations (NGOs). A mixed methods research strategy is employed in the data collection and analysis process to achieve not just triangulation, but also to assist in the comprehension of the research findings. The research established that each of the companies being studied has employed different stakeholder management strategies in order to manage their relationships with the local communities. The strategies employed by the companies, however, appear not to address the issue of environmental impact; the concern which triggered the breakdown in the relationship between the oil companies and the local stakeholders in the first place. They have instead mostly focused on ameliorating the socio-economic issues resulting from oil exploration and production activities, in part as a consequence of pressure from the local communities themselves. Additionally, the findings indicate that the companies have employed hostile and controlling engagement strategies such as intimidation, appeasement, and manipulation, when dealing with local community stakeholders. These strategies are believed to have undermined the quality of their relationship with the local communities. The most notable consequence of these engagement practices is damaged trust amongst community members, as well as between the communities and the oil companies. The findings of this research have strong implications for stakeholder theory, as well as future research into stakeholder management practices, particularly in relation to non-contractual or nonmarket stakeholders; they also shed light on several important practical issues in business management.

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5

Prodan, Diana Mihaela, e Fanjul Eduardo Vega. "Mechanisms for stakeholder analysis and engagement in mobility management projects : A case study of Sustainable Travel in Umeå Region, Sweden". Thesis, Umeå universitet, Handelshögskolan vid Umeå universitet (USBE), 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-52005.

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The current study investigates the mechanisms employed for analyzing and engaging stakeholders through the planning and implementation phases of the mobility management project Sustainable Travel in Umeå Region (Sweden). In alignment with researchers' epistemological and ontological assumptions, an abductive approach and the case study strategy were selected. The qualitative data collected through conducting interviews with the five project team members and through examining project's documentation were analyzed using the pattern matching technique and leading to the findings presented in detail in Chapter 4 and discussed in Chapter 5. The core finding of the study is a model of the use of mechanisms through the planning and implementation phases of a MM project. The planning phase of the project coincides with the stakeholders' analysis process, thus identifying, classifying, characterizing and a very complex process of designing the engagement strategy for citizens, which includes also deciding and starting implementing the strategy for organizations. The correspondent analysis and engagement mechanisms, developed by the project stakeholders‟ scholars for each of these stages, are mostly unwittingly used by the project team. Once the engagement strategy for citizens is decided, the implementation phase is initiated. The implementation phase is characterized by a blend between MM mechanisms and classic stakeholders' engagement mechanisms, which are constantly reassessed through project's lifecycle. In addition, the main challenges emerged in the process of stakeholders' engagement in this project are discussed, concluding that the lack of alignment between some of the regulations coming from the national and supranational level and the project's aim, combined with communication issues and the unwillingness of the targeted organization to interfere in the personal lives of their employees, are the elements that most endanger the success of the stakeholders' engagement process and implicitly of the MM project.

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6

Ritchie, H. J. "Stakeholder engagement in marine spatial planning". Thesis, Queen's University Belfast, 2011. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.546416.

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7

Sinclair, Marie-Louise. "A model for effective organisational stakeholder engagement : development and evaluation of a systematic approach to corporate-stakeholder engagement management". Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2009. https://ro.ecu.edu.au/theses/322.

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The establishment in business of concepts associated with the social bottom line (corporate social responsibility, corporate sustainability, community investment, stakeholder involvement, public participation and societal license amongst them) have focused the attention of communications academics and practitioners alike on the broad area of corporate social performance as a compelling element in the triple bottom line. Associated with this focus on corporate social performance, has been a burgeoning interest in stakeholder-related concepts of management, together with a drive to enhance the strategic value of corporate communications functions such as stakeholder engagement, community consultation and issues (social risk) management - primarily to improve corporate responsiveness.

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8

Bradley-Swanson, Orna Tricia. "Stakeholder Engagement Strategies for Nonprofit Organization Financial Sustainability". ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7462.

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Stakeholders are important to the financial sustainability of a nonprofit organization; however, heavy reliance on 1 stakeholder over another can place a nonprofit organization at financial risk. The purpose of this single case study was to explore strategies used by 3 senior leaders of a nonprofit organization in New York who have experience with stakeholder engagements efforts. The conceptual framework used for this study comprised general systems theory and transformational leadership theory. Data were collected using semistructured interviews, and review of organizational documents and online databases. Using thematic analysis, the 4 key themes that emerged from process and results strengths were leadership involvement in engaging stakeholders, persistent promotion of the organization's mission and vision, connection with the community, and workforce engagement activities. The implications of this study for positive social change include the potential to increase nonprofit leaders' understanding of practical approaches that may facilitate stakeholder engagement for improving financial sustainability, improve nonprofit leaderâstakeholder relationships, and bolster philanthropic efforts to improve the economic stability of the nonprofit organization and the community.

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9

Stanley, Hannah J. "Airport planning and stakeholder engagement: An international comparison". Thesis, Queensland University of Technology, 2017. https://eprints.qut.edu.au/115246/1/115246_6351956_hannah_stanley_thesis.pdf.

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This thesis seeks to understand how the influences of privatisation and an increased expectation of transparency and engagement impact and drive airport planning and stakeholder engagement processes, particularly regarding the management of aircraft noise. Despite the economic and social significance of airports, little is known about this context. The research draws on interview, policy, and survey data from three international case study airports. A central conclusion of this thesis is that potential negative influences of private interests at airports are often minimised through deliberative engagement practices employed within airport planning processes.

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Abbott, Charon Tracy. "Conceptualising stakeholder engagement in business process management initiatives". Thesis, Queensland University of Technology, 2020. https://eprints.qut.edu.au/204258/8/Charon_Abbott_Thesis.pdf.

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It's widely acknowledged that the identification and engagement of stakeholders is a critical success factor for Business Process Management (BPM). Despite this, to date there has been a limited and inconsistent approach to stakeholder identification and scant attempts to holistically identify the factors which impact their engagement. This research addresses these gaps, presenting two models. The first model is a BPM stakeholder model designed to identify and enumerate all important stakeholders. The second model presents a holistic, systems-view of the factors influencing stakeholder engagement. Both models synthesises existing knowledge and provides empirical support from an in-depth case study.

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Kwan, Chun-wing Newton. "Stakeholder engagement in cultural heritage management in Hong Kong". Click to view the E-thesis via HKUTO, 2010. http://sunzi.lib.hku.hk/hkuto/record/B43981793.

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Kwan, Chun-wing Newton, e 關雋永. "Stakeholder engagement in cultural heritage management in Hong Kong". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2010. http://hub.hku.hk/bib/B43981793.

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13

Chen, Hui. "Sustainability reporting & stakeholder engagement : determinants on reporting quality". Thesis, Durham University, 2018. http://etheses.dur.ac.uk/12851/.

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The main objective of this work is to explore what are the driving forces of corporate sustainability reporting quality (SRQ) and what is the role of stakeholder engagement in shaping SRQ. It is found that the more companies engage their stakeholders the higher quality are their sustainability reporting. The key findings of this research are: first, company size, ownership structure and level of stakeholder engagement are significant determinants on SRQ; second, stakeholder engagement (SE) moderates company visibility with increasing effect and SE moderates company’s ownership structure with decreasing effect. Using data from G250 companies, multiple factors are verified in a theoretical model. It is the first time to use GRI, KPMG and PIRC methods to evaluate SRQ simultaneously. Some interesting findings are, for example, companies of high leverage in terms of high pressure from investors are more likely to report, while their reporting quality is not necessarily high. As companies are operating in different sectors, construction companies are found less likely to disclose and if they disclosed, their reporting quality would be high; on the contrast, chemical companies are not particularly to disclose, and their reporting quality would be high if they did. As theoretical contribution, the research provides a holistic view to link stakeholder theory, legitimacy theory, signaling theory and institutional theory together. It validates stakeholder theory in SR by arguing that SE is one determinant of SRQ rather than one of its dimensions. It also contributes to clarifications on definition of SR quality by distinguishing ambiguity between extent of reporting and quality of reporting. The author shifts evaluation of reporting quality from volumetric measurements to semantic assessments. Comparison of different methods to measure SRQ indicates a comprehensive view of what are the difference and why are the difference. This research expands and verifies theoretical model of determinants on SR and SRQ by adding stakeholder engagement as a new independent variable. How SE impacts other determinants are also explored. The comprehensive framework developed in this study to identify and assess environmental reporting quality, is an initial step in the direction of examining sustainability reporting quality. From practitioner’s perspective, it helps to understand how SRQ were evaluated, and then provides implications for communication managers to enhance reporting quality and corporate communications from institutional, governance, and financial perspectives. This study argues that the quality of sustainability reports directed to various stakeholders are improved when stakeholder engagement is perceived important and said to be well implemented by companies. During sustainability reporting process, signaling of stakeholder engagement could also be enhanced. The researcher suggests companies to move from stakeholder management to stakeholder engagement, that is from a reactive way of consulting and influencing stakeholders to a proactive instrument of engaging them in process of the company's decision making and reporting on sustainability development.

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14

Jiya, Tilimbe. "An evaluation of stakeholder engagement in ICT research projects". Thesis, De Montfort University, 2018. http://hdl.handle.net/2086/17516.

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Modern societies rely upon research to deal with social challenges through research and innovation (R&I) that is carried out in ICT research projects. ICT research projects are important in generating breakthrough technologies and translating these technologies into solutions for the wider society. In order to develop societally acceptable and desirable solutions, ICT research projects engage different stakeholders who play an important role in encouraging responsible outcomes. Despite the growing recognition of stakeholder engagement in ICT research projects, there is limited evidence in the literature to demonstrate its value. This gap is reflective of a general lack of discourse on qualitative evaluation of stakeholder engagement in ICT research projects. To adequately inform and support engagement activities in ICT research projects, particularly concerning the attainment of socially desirable outcomes, there is a need to understand the efficacy of stakeholder engagement. Therefore, to address this gap, the study synthesises the literature on stakeholder engagement, responsible research and innovation (RRI) and looks at the different approaches that are used to evaluate and understand the value of stakeholder engagement in a wider research context. The synthesis is done to inform a conceptual model which is then used to unfold and analyse the value of stakeholder engagement in attaining socially desirable outcomes in ICT research projects. The proposed conceptual evaluation model informs a qualitative investigation involving a case study of four ICT research projects. Findings suggest that the efficacy of stakeholder engagement in ICT research projects, particularly with regards to the attainment of socially desirable outcomes, is predominantly based on a focused identification of stakeholders, the relevance of the form of stakeholder engagement activities and the rationale behind the engagement. Therefore, to understand the value of stakeholder engagement in achieving socially desirable and acceptable outcomes in ICT research projects, a combination of three different approaches to evaluation, including theory-based, case-based and participatory approaches, is suggested. The study contributes to practice and theory by emphasising the vital interrelation between stakeholder engagement and the achievement of responsible outcomes in ICT R&I. The study guides better alignment of stakeholder engagement and R&I processes within ICT research projects in achieving positive outcomes for the society. It identifies specific elements of stakeholder engagement which researchers and practitioners should focus on to promote stakeholder engagement towards ensuring better R&I outcomes in ICT research. Furthermore, the research contributes to theory by looking at how evaluation theory can support understanding the value of stakeholder engagement in ICT research projects within the context of responsible research and innovation.

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Menoka, Bal. "Stakeholder engagement and sustainability-related project performance in construction". Thesis, Liverpool John Moores University, 2014. http://researchonline.ljmu.ac.uk/4465/.

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Stakeholders are considered to be one of the key drivers for any construction project. On the other hand, the performance of construction projects is primarily driven by sustainability-related targets. Hence, there is a need for a systematic approach to engage the stakeholders, as part of the Project Management process, to achieve the construction sustainability. This research focused on stakeholder engagement with the aim to improve the construction project performance through achieving construction sustainability. A framework is developed which integrates stakeholders with sustainability driven project performance. This research performs an empirical investigation through mixed-method research as the appropriate research technique. Data collection of this research is carried out in two stages. A series of semi structured interviews were carried out with 16 experienced UK construction professionals. Prior literature were used to design the interview questions about different issues related to the stakeholder engagement, construction sustainability and construction project performance. The aim of the interview is to investigate the current issues and practices of the construction projects are facing relating to engaging stakeholder to make the construction sustainable to improve the construction project performance. Some of the hypotheses are generated relating to the findings from the interviews and literature reviews. After analysing the interviews, a questionnaire is designed based on the findings from the interviews. Questionnaires were mailed to 500 UK construction companies and 233 (46 per cent) responses were received. The aim of this survey is to find out a structured and appropriate methodology to accomplish the requirements of making the construction sector more sustainable by improving its performance. Typically, questionnaires will be used to get the participants opinion in order to produce data to follow. These data will be used to test the hypothesis. These two approaches were adopted to align the participant’s opinions and beliefs and to develop jointly acceptable strategies with agreed long-term, sustainable solutions. Statistical Package for Social Science [SPSS] is selected and used to analyse the questionnaire responses. Correlation analysis revealed that the extent of the impact of stakeholder engagement to achieve the construction sustainability and improving the construction project performance. ANOVA revealed the variation of the perception of participant’s roles and companies’ strategic focuses towards the stakeholder’s engagement, construction sustainability and construction project performance. In essence, adhering to the various levels of implementation presented will ensure that construction sector can derive the maximum benefit from stakeholder engagement and that the decision-making process and the actions regarded as critical are taken into consideration. Based on the findings from the interview and questionnaire survey a conceptual framework is set out that underline the preparation and presentation of stakeholder engagement to improve the construction project performance through achieving construction sustainability. This derived framework demonstrates that such engagement can be valuable in anticipating the expectations of the different stakeholders from the projects, which may impact on behaviour. Finally, this research provides recommendations from both a theoretical and practical point of view to improve the stakeholder’s impact on construction sustainability and construction project performance.

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Ahmad, Adura. "Stakeholder engagement in the field of sustainability in Malaysia". Thesis, University of Essex, 2016. http://repository.essex.ac.uk/19366/.

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This study is concerned with sustainability and stakeholder engagement practices in the palm oil and mining sectors in Malaysia after they received accumulated pressure from dominant stakeholders, such as NGOs and the local community. It considers how the companies in the two sectors strategically adopt and follow stakeholder engagement practices through alliance and collaboration with the state so as to secure their legitimacy. The study also highlights the role of power differentials among the companies, the state and civil society in enforcing the companies’ sustainability behaviour change. As such, it provides an in-depth analysis of the organisational practice of stakeholder engagement by looking at the political economy and social context. This study takes an in-depth case study approach using 45 interviews with companies, the state and the civil society, supported by analysis of publicly available information. Through a Bourdieusian theoretical lens, this study explores the sustainability field in Malaysia to understand the stakeholder engagement from multiple viewpoints in addressing the stakeholders’ conflict and power dynamics. The sustainability field in this research is an arena of social practice wherein key actor such as the company, the state and civil society are positioned with certain interests. All forms of social engagement in this field are analysed in terms of their particular logic of practice. The study found that the stakeholder engagement made by the companies with the support of the state sought to naturalise the view that the companies’ operation is not harmful to the environment and the society. The companies collaborate and ally with the state to promote their economic interests. The companies gain power and domination conferred by the state through these partnerships in achieving economic benefits, which then, create symbolic violence. As a result, stakeholder engagement does not seem to solve the sustainability controversy.

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17

Thabethe, Makhosazana. "Stakeholder engagement : the implementation and determination of value creation". Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/59783.

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The title of this research paper is Stakeholder engagement - the implementation and determination of value. This research aims to establish the level of understanding of the implementation of stakeholder engagement among senior managers in organisations. The study further assesses the value that is created from stakeholder engagement with a particular emphasis on the co-creation of value between stakeholders and organisations. Then finally the study looks at how this value is apportioned or distributed. A critical sustainability and survival mechanism for any modern day organisation is effective and rigorous stakeholder engagement, particularly given the stakeholder rich environment in which organisations operate, characterised by the competing interests of the extended stakeholders (Loi, 2016). The study employed a qualitative research design in meeting the aims. The subject of the research was large organisations, which included ten state owned entities and South Africa's largest energy and chemical company. Semi structured in-depth interviews were held with respondents from the eleven organisations who are senior managers within their organisations and are experts in stakeholder engagement. The interviews were recorded, transcribed and the results analysed using Atlas Ti. The results of this exploratory study reveal that managers have a firm grasp and knowledge of the understanding and identification of their various stakeholder groups, however shows that the implementation of stakeholder engagement within organisation is still in a progressive state and not at the ideal maturity level of dialogue and information sharing as recommended by literature. Furthermore, literature has highlighted that the concept of value creation and distribution has not been sufficiently explored and that there is an information gap in the field of value creation and value allocation (Harrison and Wicks, 2013; Garriga, 2014; Govender & Abratt, 2016). Likewise the organisations interviewed demonstrated limited knowledge in understanding the value created from stakeholder engagement and in particular the issue of value apportionment.
Mini Dissertation (MBA)--University of Pretoria, 2017.
sn2017
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted

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Isaacs, Katherine W. "Stakeholder engagement for sustainability : a mixed method study of corporate strategies and engagement outcomes". Thesis, Massachusetts Institute of Technology, 2013. http://hdl.handle.net/1721.1/82722.

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Thesis (Ph. D.)--Massachusetts Institute of Technology, Sloan School of Management, 2013.
This electronic version was submitted by the student author. The certified thesis is available in the Institute Archives and Special Collections.
Cataloged from student-submitted PDF version of thesis.
Includes bibliographical references.
This dissertation contributes to our understanding of the strategies the companies use to engage external stakeholders, as well as the processes and outcomes of engagement. The first essay proposes a framework for evaluating a firm's stakeholder engagement strategy, comprised of eight dimensions that vary on a spectrum from least to most advanced. This essay also proposes six kinds of engagement outcomes: three involving learning and relationship building, and three involving tangible changes. The essay concludes with preliminary findings about engagement outcomes at the two case companies. The second essay uses the first essay's strategy framework to develop and validate scales for measuring each strategy dimension, and test which of these vary together to comprise a higher-order strategy. This type of analysis has not yet been done in the research on stakeholder engagement, which instead relies on descriptive typologies comprised of elements that are assumed, but not proven, to cluster together. The analysis in this paper generated six first-order factors, five of which combined to form a Strategy factor. This was used to score companies in the oil and gas, electric power, and automotive industries. Together, the first and second essays represent a first step towards more precisely defining and measuring the level of sophistication of a firm's stakeholder engagement strategy. The third essay is a fine-grained social psychological analysis of how negotiation frames, interpersonal trust, and issue characteristics interacted in one long-term engagement between a power company and environmental non-governmental stakeholders. The question motivating the analysis is: What prevented the participants from realizing the possibility they envisioned for engagement? I argue that a combination of issue characteristics and relational ambivalence -- the simultaneous presence of interpersonal trust and distrust -- motivated the company to engage in "quasi-cooperation" with stakeholders. Quasi-cooperation is the simultaneous deployment of cooperative and competitive tactics. The discovery by stakeholders of the company's quasi-cooperation triggered a conflict spiral that led to the destruction of the parties' working relationships, ending their engagement. Theoretical implications and practical lessons drawn from this case expand our knowledge of how practitioners might approach long-term engagements differently in the future.
by Katherine W. Isaacs.
Ph.D.

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Aikio, R. (Riina). "Exploring destination stakeholder engagement in the context of conventions industry". Master's thesis, University of Oulu, 2015. http://urn.fi/URN:NBN:fi:oulu-201511122126.

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This research explores the destination collaboration and stakeholder engagement in the context of conventions industry. The research aims at providing understanding how destinations are able to achieve successful stakeholder engagement. The research topic is explored from the structure, engagement approach, activities, capabilities and behavior perspective. Collaboration, alliance and stakeholder engagement literature is studied to form a theoretical base for the research. This research is qualitative multiple-case study. It allows probing deeply in to attitudes and specific instances of the phenomenon. It enables to compare the studied cases. The study is explanatory in nature, which attempt to find explanations for certain phenomenon. Three case meeting destinations; a Finnish city Tampere, two Swedish cities Jönköping and Gothenburg were the units of analysis. To provide more holistic view of collaborative structures, five European cities Glasgow, Vienna, Helsinki, Espoo and Troms where additionally explored. The phenomena were viewed from the convention bureau executives’ perspective. The importance of collaboration is highly appreciated in all destinations. Collaboration is the core of bureaus existence. The motivation factors for collaboration relate to destination learning, transaction cost and to destination strategy. The promotion of meetings marketing is most commonly centralized to a destination marketing organization (DMO), which is responsible for the entire destination marketing. The convention bureau (CB) is still the entity, which facilitates the stakeholder collaboration and engages the meeting destination stakeholders. A bureau is typically a part of a DMO. Formal alliance mode basing on public-private platform is an appreciated collaboration format. The identification of stakeholders strongly relate to engagement approach and activities debate. This research identified four most salient stakeholder groups CBs to engage; critical friends, weak friends, quiet competitors and aggressive competitors. It is important to engage various stakeholder groups differently. Critical friends, which consist of CB members, are the most important group to manage. A university is suggested to belong to critical category, contrary to previous suggestion. The local university and other than obvious stakeholders have an important role for CBs (suppliers), and the members’ engagement is active. The activities relate to events where the CB and stakeholders are able to communicate. Identifying and engaging the non-supportive, competitive stakeholders’ shows positive influence. Transparency, trust and ability to learn showed to relate to successful engagement. The contributions of this research can be utilized to guide destination executives in designing and planning of destination development and marketing. One needs to realize that the stakeholder engagement is an extensive phenomenon. This research was limited to explore the engagement from the chosen perspectives. The findings in this study however are not exhaustive and recalls for further research. Although the similar findings, the overall generalizability of the findings requires further testing.

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Hjelmqvist, Matilda. "Corporate Climate Initiatives: An Inside-Out Approach to Stakeholder Engagement". Thesis, Uppsala universitet, Institutionen för geovetenskaper, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-433099.

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The aim of this case study was to explain how voluntary climate initiatives are communicated to employees, and the role of employee involvement as an antecedent for more strategic environmental sustainability work. More specifically, the project explored enabling factors for stakeholder involvement from a Corporate Social Responsibility (CSR) communication perspective. A flexible research design was structured through qualitative methods and an inductive approach. Semi-structured interviews and corporate sustainability documents from two knowledge-intensive IT businesses were analyzed to understand the internal CSR landscape related to voluntary climate initiatives, like carbon offsetting actions and reduce-reuse-recycle efforts. The theoretical framework used concepts from CSR communication, environmental marketing and stakeholder management. Case study findings indicate that voluntary carbon offsetting initiatives may have a notable impact on building a more distinct company-wide climate change agenda. Furthermore, the study confirmed that employees are important drivers in environmental initiatives and may act as informal sustainability ambassadors by supporting the organizational climate impact work internally (and later externally) – by building credibility from the inside-out.

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Boakye-Agyei, Kwame. "Fostering civic engagement stakeholder participation in rural projects in Ghana /". Fairfax, VA : George Mason University, 2009. http://hdl.handle.net/1920/4543.

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Thesis (Ph.D.)--George Mason University, 2009.
Vita: p. 233. Thesis director: Susan Crate. Submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Environmental Science and Public Policy. Title from PDF t.p. (viewed June 10, 2009). Includes bibliographical references (p. 216-232). Also issued in print.

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Pillay, Seelan. "A critical analysis of the role of stakeholder engagement in establishing the renewable energy sector in South Africa". Diss., University of Pretoria, 2010. http://hdl.handle.net/2263/25627.

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Stakeholder engagement-dialogue is proposed as a method of responding to the sustainable energy challenges facing South Africa. Establishing the renewable energy sector requires constructive engagement including consumers, energy suppliers, regulators and government. The purpose of this research is an attempt to gain a deeper understanding of the stakeholder engagement process - specifically dialogue - being used by government to establish the renewable energy sector. It evaluates the effectiveness of the current dialogue and the role this dialogue can play in establishing the renewable energy sector. Initially, the study analyses the dialogue contained in fifty public domain internet articles on renewable energy. This data is validated by face-to-face interviews with nine stakeholders. The analysis focuses on comparing the dialogue against an acceptable dialogue framework. Evidence from both sets of data suggests that the dialogue, although inclusive and open, lacks tolerance, empowerment and transparency. The study further found that effective dialogue should contain clarity, policies and trust. Moreover, findings from the research indicate that stakeholder dialogue can play a vital role in establishing the renewable energy sector but this dialogue needs to be with relevant stakeholders. This research adds to the existing literature in dialogue in that it proposes three additional dimensions for effective dialogue. Copyright
Dissertation (MBA)--University of Pretoria, 2010.
Gordon Institute of Business Science (GIBS)
unrestricted

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Murphy, Shelley Elisabeth Worsley. "Change managers and stakeholder perceptions of their influence on project success". Thesis, Queensland University of Technology, 2019. https://eprints.qut.edu.au/133978/1/Shelley_Murphy_Thesis.pdf.

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This exploratory study provides critical insights into how stakeholders in a change project perceive change management and the work of change managers. Focussing attention on how multiple stakeholders' perspectives mesh to form a consensus on project success and change management success, this study explored ways in which change managers might influence success personally and through their use of change management. Though there can be no single or right way to manage change, this thesis identifies three success factors for change managers and six success factors for change management that may facilitate perceptions of project success.

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Hidy, Kareisa, Maryam Javanmashmool e Nathalie Nathe. "Addressing the Barriers to Regional Electric Vehicle Projects through Stakeholder Engagement". Thesis, Blekinge Tekniska Högskola, Sektionen för ingenjörsvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-4048.

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The transport sector is making slow progress towards sustainability, particularly given the urgency and scale of the sustainability challenges associated with the sector and the number of solutions that exist. This thesis uses a three-phase research methodology to identify and provide guidance to help address the barriers preventing the expansion of one of the most rapidly growing transportation alternatives: electric vehicles. The engagement of stakeholders can act as a strategic point of intervention to address these barriers and facilitate the regional market introduction of the technology. A process was therefore developed to help project management in the pre-project planning phase to address the key challenges to engagement that are commonly experienced on electric vehicle projects. The process combines a Strategic Sustainable Development approach with Best Practice for Engagement. Information was sourced from literature and interviews with experts in electric vehicles, stakeholder engagement and Strategic Sustainable Development. Initial feedback from testing the process on an electric vehicle project indicates that this guidance is timely and likely to become widely applicable on similar projects in the future.

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Ring, Jerold E. "Stakeholder Engagement Between the Community and the Firm| Investigating Watershed Initiatives". Thesis, University of Phoenix, 2019. http://pqdtopen.proquest.com/#viewpdf?dispub=13426535.

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Businesses fail in the absence of a sustainable engagement strategy with stakeholders who influence and are influenced by a company's business activity in communities where the company has a presence. The purpose of this multiple case study was to investigate factors that defined a framework regarding the creation of shared value when applying the Triple Bottom Line (TBL) of sustainable development as a corporate social responsibility (CSR) strategy between business, the community, and U.S. watershed initiatives to help resolve often conflicting stakeholder views. The specific problem was the lack of an existing framework regarding the creation of shared value when applying the TBL of sustainable development to CSR engagement initiatives between the firm, the community, and U.S. watershed initiatives to help resolve often conflicting stakeholder views. The theoretical framework was stakeholder theory integrated with the corporate imperatives of CSR, TBL, and shared value. The study focus was to compare shared value, CSR, and the TBL perspectives of 22 leaders and participants from two collaborative watershed initiative partnerships in one mid-eastern state. The study research question was: How do shared value, CSR, TBL define a community engagement framework between the firm, the community, and U.S. watershed initiatives to help resolve often conflicting stakeholder views? Two primary study conclusions emerged: (a) shared value, CSR, TBL were factors that defined a community engagement framework when integrated into a strategy between the firm, the community, and U.S. watershed initiatives to help resolve often conflicting stakeholder views; (b) the factors that contributed to creating shared value were interrelated and contributed to creating shared value when joined together in a Sustainable Community Engagement Framework to help resolve often conflicting stakeholder views.

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Serhan, Ahmad, e Asen Draganov. "Project managers’ communication skills and stakeholder engagement in sustainable construction projects". Thesis, Malmö högskola, Fakulteten för kultur och samhälle (KS), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-22559.

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Jooste, Gerinda. "Stakeholder engagement and business performance for selected SMEs in Gauteng / Gerinda Jooste". Thesis, North-West University, 2010. http://hdl.handle.net/10394/8236.

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Stakeholder engagement, and specifically employee engagement has proven to have an influence on how companies perform and how value is created in organisations. Within the competitive world where Small and Medium Sized Enterprises (SMEs) are functioning, employee engagement can be the master key that unlocks better organisational performance. The objective of this study is to research the influence of stakeholder engagement on business performance and value creation, and to identify factors that impact on stakeholder engagement. The processes that are in place to engage with employees and how value are created through employee engagement, are also investigated. Studies have proven that successful employee engagement can have a positive influence on how businesses perform. The various factors that have an influence on employee engagement, are identified, including: • People. • Communication. • Work. • Rewards. • Opportunities. • Quality of life; and • Company practices. The study found that engagement levels in selected SMEs in Gauteng are high and the results, as discussed in Chapter 3, are positive. It proves that a significant percentage of employees are engaged on the following levels: 1. Rational - this indicates how well employees understand their roles and responsibilities in their various companies. 2. Emotional - this level indicates with how much passion employees work and how passionate they are about their organisation. 3. Motivational - this indicates how willing employees are to give more than is expected of them, and how hard they work to perform well on their roles and responsibilities. The results of the study can be used by companies to improve employee engagement and create value in their organisations - it can assist them in building a sustainable, competitive organisation.
Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2011

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Friedrich, Laura A. "The potential of ecosystem services as an approach for marine stakeholder engagement". Thesis, University of Plymouth, 2017. http://hdl.handle.net/10026.1/9691.

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With growing human pressures on the oceans and seas, the resulting decline of ecosystem health and biodiversity is increasingly limiting the ability of marine ecosystems to provide essential functions and resources for human wellbeing. To prevent further marine degradation, an ecosystem based approach to marine management is needed. An integral part of this is constructive stakeholder engagement. However, in a marine context, engagement is often difficult due to traditionally sectoral management and the complexity of marine issues. This thesis presents an interdisciplinary study that evaluates the potential of the ecosystem services approach to support and improve marine stakeholder engagement. First, opportunities and challenges of using the approach in participatory marine management processes were explored through interviews with 39 stakeholders who participated in the application of ecosystem service assessment to marine management in six French and UK case studies. The interviews revealed that the ecosystem services approach can facilitate participatory engagement by improving understanding of complex ecological-socioeconomic systems and fostering constructive dialogue. Second, the potential of the approach for communicating marine management decisions to marine users was tested with a scenario based survey. Responses to three versions of the survey, two with and one without ecosystem services content, were compared, showing that the ecosystem services information did not increase agreement with the management measures proposed in the scenario. An evaluation of the results in the context of environmental behaviour research suggests that the novelty and complexity of the ecosystem services approach might limit its usefulness for top down communication. In contrast, if the approach is integrated in participatory processes, it was concluded that this could have multiple benefits for ecosystem based marine management. From these findings, a conceptual model was developed that provides a normative framework for the effective use of the ecosystem services approach to support constructive participatory engagement in marine governance.

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Hulterström, Pia, e Susanne Karlsson. "Intressentengagemang i hållbarhetsredovisningar : En studie av tre företag". Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-560.

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Tidigare forskning diskuterar utvecklingen av hållbarhetsredovisningar och hur intressenter på olika sätt engageras i utvecklingen samt innehållet i redovisningen. Det diskuteras även kring betydelsen av intressenters påverkan. Freemans (1984) definition av intressentbegreppet ligger till grund för tidigare forsknings utveckling inom ämnet. Intressentbegreppet är brett och olika forskare har olika definitioner, detta har lett till att begreppet problematiserats.Syftet med studien är att lyfta fram hur hållbarhetsredovisningar förändrats över tid och hur företag engagerar sina intressenter i redovisningarna. Resultatet ska bidra till ökad kunskap om företags sätt att engagera sina intressenter i sina hållbarhetsredovisningar. För att besvara syftet och forskningsfrågorna har vi använt oss av en innehållsanalys där vi analyserat information från hållbarhetsredovisningar och hemsidor samt en ordanalys.Studien omfattar tre olika företags hållbarhetsredovisningar från 2008 och 2013 och information från deras hemsidor som behandlar intressenter och deras hållbarhetsarbete. Den innefattar även GRIs riktlinjer som ligger till grund till företagens hållbarhetsredovisningar. Resultatet visar att två av företagen som ingår i studien har utvecklat sin kommunikation med sina intressenter under de analyserade åren, detta blir tydligt genom antalet gånger deras olika intressentgrupper framkommer i ordanalysen i 2008 respektive 2013 års redovisningar. Företagen har identifierat sina intressenter i sina hållbarhetsredovisningar på olika sätt och även förklarat hur de engagerar dem i sitt hållbarhetsarbete.
Former research discusses the development of sustainability reporting and the way stakeholders are being engaged in the development and the content of the reports. The importance of stakeholders influence is also discussed. Freeman´s (1984) definition of the stakeholder concept sets the foundation for former research within the subject. The stakeholder concept is broad and different researchers define the concept differently, which results in a problematization of the concept.The purpose of this study is to enhance the development of sustainability reporting over time and how companies engage their stakeholders in the reports. The result will contribute to higher knowledge about the company’s ways to engage their stakeholders in their sustainability reports. To answer our purpose and research questions we´ve used a content analysis where we analyzed information from sustainability reports, websites and carried out a word analysis.The study includes three different companies’ sustainability reports from 2008 and 2013 and information from their websites which includes stakeholders and their sustainability work. The study also includes GRI´s guidelines which sets the foundation for the company’s sustainability reports. The result shows that two of the companies that are included in the study have developed their communication with their stakeholders during the years that were analyzed. This becomes clear by the amount of times their different stakeholder groups are mentioned through a word analysis in the reports from 2008 and 2013. The companies have identified their stakeholders in their sustainability reports in different ways and also described how they engage them in their sustainability work.

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Segelström, Fabian. "Stakeholder Engagement for Service Design : How service designers identify and communicate insights". Doctoral thesis, Linköpings universitet, Interaktiva och kognitiva system, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-97320.

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Service design is a field emerging from the new-found interest in services as a design material by practitioners and academics of the human-centred design tradition. As such, the field can build on the knowledge from previous work in design as well as in service research. Introducing a new design material may however also introduce new challenges to practice. The research presented in this thesis investigates how the design research phase of the human-centred design process is affected by making services a design material. How users, staff and other stakeholders are involved in service design projects was studied in four studies. Two studies focused on getting a holistic view of how service designers engage stakeholders in their design research. The methods used for these two studies were interviews in one case and participatory observation in the other. The two remaining studies focused on specific aspects of the stakeholder engagement process. One compared how designers and anthropologists approach ethnography, whereas the second investigated the communicative qualities of service design visualisations. It is argued that service design is a stakeholder-centred design discipline. The tools used in service design are to a large extent borrowed from other qualitative research traditions, but design-specific tools do exist. The information gathered with the tools for stakeholder engagement is then transformed into insights through analysis and synthesis. These insights are visualised to provide easily accessible representations of service situations. The final section of the thesis identifies challenges ahead for service design practice, based on the findings of the thesis and based on existing theoretical frameworks for the discipline.
Tjänstedesign är ett fält som fortfarande håller på att växa fram. Dess ursprung kan hittas i när praktiker och akademiker inom människo-centrerad design blev intresserade av tjänster som designmaterial. Tjänstedesign byggs upp baserat på kunskap från design- såväl som tjänsteforskning. Dock så innebär detta möte av traditioner att tjänstedesignspraktiken ställs inför utmaningar som dess moderdiscipliner inte har ställts inför. Syftet med denna avhandling är att utforska hur involveringen av intressenter i designprocessen påverkas vid design av tjänster. Fyra studier har genomförts för att studera hur användare, personal och andra intressenter involveras i tjänstedesignsprojekt. Två av studierna fokuserade på att bygga upp en holistisk bild av intressentinvolvering. Dessa båda studier genomfördes med intervjuer respektive deltagande observation som datainsamlingsmetod. De båda andra studierna fokuserade i mer detalj på specifika aspekter av intressentinvolveringen. Av dessa två studier så studerade en skillnader mellan hur designers och antropologer närmar sig etnografi och den andra vad som kommuniceras av de visualiseringar av tjänstemiljöer som är vanligt förekommande inom tjänstedesign. Slutsatsen dras att tjänstedesign kan beskrivas som en intressent-centrerad designdisciplin. Verktygen som används inom tjänstedesign är till stor grad lånade från annan kvalitativ forskning, men även designspecifika verktyg förekommer. Den information som fås genom intressentinvolvering omvandlas till insikter genom analys och syntes. Dessa insikter visualiseras sedan i lättillgängliga representationer av tjänstetransaktioner.

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McHugh, James, Gustav Jönsson e Osama AL-Eryani. "Corporate Social Responsibility (CSR): Using Stakeholder Engagement in Order to Improve Performance". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44185.

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Dembczyk, Alexandra, e Jaromír Zaoral. "Stakeholder Engagement in Sustainable Entrepreneurship and Innovation : An exploratory study on start-ups from Germany and Sweden in renewable energy and energy efficiency". Thesis, Umeå universitet, Företagsekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-89926.

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Sustainable entrepreneurship is increasing in importance because it can lead to a socially, economically, and environmentally sustainable society. Firms can solve social and environmental problems and be economically self-sustaining at the same time. Innovation is seen as key to find new solutions for environmental sustainability. Furthermore, scholars see stakeholder engagement as a new solution to create innovations for sustainability and environmental sustainability in particular. Since there have only been few empirical studies in sustainable entrepreneurship and current literature does not sufficiently answer the question how stakeholders are engaged to create innovations for environmental sustainability, we dedicated our study to answer the following research question: How are stakeholders engaged in the creation of an innovative product and/or service for environmental sustainability in sustainable entrepreneurial start-ups from the perspective of the firm? We define sustainable entrepreneurial start-ups as self-sustaining and independent companies that discover, evaluate and exploit opportunities to transition to an environmentally sustainable society. Reviewing the literature on sustainable entrepreneurship, innovation and stakeholder engagement results in a tentative model, which shows the process of stakeholder engagement in sustainable entrepreneurial start-ups. Since the field of study is relatively new, there are some question marks and themes in the model that need to be researched further. We conduct a qualitative exploratory study on German and Swedish start-ups in the fields of renewable energy and energy efficiency with different characteristics to research stakeholder engagement from several perspectives. The data collection technique is semi-structured interviews. We use the abductive approach and the visual mapping strategy in addition to time scales in order to develop understanding of stakeholder engagement. Based on our analysis, we revise the model and show how stakeholders are engaged in sustainable start-ups. Our findings show how different groups of stakeholder such as the team, feedback givers, financial resources givers, technology developers and promoters are engaged to develop the start-ups´ business and innovation throughout the idea- and product development and commercialization. Not only the type of innovation but more aspects such as the relationship to stakeholders and secrecy influence how stakeholders are engaged. Our study has several contributions. For instance, it contributes to stakeholder (engagement) theory and an increased awareness of sustainable entrepreneurial start-ups and their innovative solutions in society. It provides guidelines to start-ups to improve engagement with stakeholders for making their innovations more successful. We recommend further research and give examples of research questions on the topic stakeholder engagement.

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Haidari, Alexandra, e Hanna Strandberg. "Managing Employee CSR Engagement : A study of employee's perceptions and expectations". Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-29999.

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Background- CSR is a highly relevant subject for corporations today, since there is an increased stakeholder demand to report corporate social, economic and environmental performance. CSR may convey numerous benefits for a firm, such as a competitive advantage, increased trust and improved corporate image, as well as many outcomes related to the employee. The automotive industry is facing high external pressures to lower their carbon footprint, and to become more sustainable, consequently, this industry is a suitable context for CSR research. Purpose- The purpose of this study is to investigate different characteristics of employee’s and their perceptions and expectations of CSR, to find the most important aspects of the phenomena from an employee’s perspective, and thereby, engaging them in a company’s CSR initiatives. By investigating this field, it will be possible for companies to improve their CSR communication and meet the employee’s expectations. An effort will be made to distinguish different types of employees, to find out their main differences in terms of preferences and willingness to engage, and by that, find the most efficient ways to get them involved in CSR activities. These insights could help companies to successfully implement CSR programmes internally throughout their organization. Method- A mixed method was used to fulfil the purpose of the study. A quantitative online survey was conducted and provided responses from 350 employees at a single automotive company. To acquire deeper insights, qualitative interviews with ten employees and observations as complete observers were used in a complementary manner at the same company. Results and Conclusion- The main conclusions from the empirical results and theoretical background showed that the willingness to engage in CSR activities might diverge depending on the location and the functional area of the employee. The CSR aspect that the employees perceived as most important was an economic aspect “maintaining a solid financial performance”, followed by “providing product innovations that get ahead of market and customer needs”, and “satisfying customer needs in a measurable way”. The most efficient ways to engage the employees appeared to be mainly through training, community engagement, and accurate communication. Practical Implications- The findings from this study provides implications and recommendations to both managers and marketers on how to market the CSR programme internally, which aspects of CSR to emphasise and how to get the employees involved. This will consequently strengthen corporation’s CSR programme and thus, benefit the society. Keywords - CSR, Employee Engagement, Internal Marketing, Stakeholder

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Zakaria, Zarina. "Stakeholder engagement in waste management : understanding the process and its impact on accountability". Thesis, University of Nottingham, 2011. http://eprints.nottingham.ac.uk/12951/.

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This thesis examines the operationalisation of stakeholder engagement process in sustainable waste management setting. The study aims to establish role of stakeholder power in the prioritisation process and add to empirical understanding of the way engagement affect accountability, which evaluates both the `process', and the `outcome' of engagement. This research is based on a three mini cases of local government authorities, which involve in-depth interviews, observations and document analysis. A broader insights of the engagement process from several stakeholder groups, namely the residents, NGOs, councillors and private waste contractors, are considered and compared with managerial views, and several aspects of stakeholder engagement practices are analysed, including the mechanisms used as well as the challenges faced by the LGAs in engaging. In addition, the intentions behind engagement undertakings are analysed and evaluation of the effectiveness of stakeholder engagement practices are made. Drawing on stakeholder theory, the role of power is explored as a stakeholder attribute in determining salience and in the engagement process. Insights from the interviewees are analysed in relation to the extent of participation and perceived level of power held which are then used to map the extent of their involvement on the ladder of engagement. The findings indicate that power does play an important role in the engagement process. Managers also give greater consideration to those demonstrating certain extent of power i.e. the private waste contractor and councillors. It has also been proved that managers' perceptions of the levels of power held by stakeholders play a significant role in establishing their priorities and deciding between competing interests. The use of stakeholder engagement as a mechanism for accountability has led to the recognition of a deficiency underlying the many processes of engagement. The study also has identified an additional feature of accountability, namely the interactive nature of engagement, which is unrecognised in other established measures of accountability.

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Ricart, Surribas Gabriella M. "Framework for ongoing stakeholder engagement in policies for urban freight logistics in Singapore". Thesis, Massachusetts Institute of Technology, 2017. http://hdl.handle.net/1721.1/114081.

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Thesis: S.M. in Engineering and Management, Massachusetts Institute of Technology, System Design and Management Program, 2017.
Cataloged from PDF version of thesis.
Includes bibliographical references (pages 100-102).
While research in the urban freight field has mainly focused on evaluating regulation, stakeholder preferences prior or after a policy has been implemented, or on a single type or sub-set of agents and freight policies, the core of this thesis centers on differentiating aspects of urban freight policy design. This thesis aims to uncover how a systematic evaluation of urban freight policy design for retail malls in Singapore could weave stakeholder engagement into the policy lifecycle. This work also provides a framework for assessing the impact that a wide range of urban freight solutions could have on the different system stakeholders. System design tools, including Stakeholder Value Network (SVN) analysis and tradespace exploration, were leveraged to (1) identify key architectural aspects of urban freight policy design and (2) generate multi-dimensional policy configurations. Insight from a survey administered to retail shop owners in two large malls in Singapore as well as findings from other research on stakeholder preferences and perceptions of urban freight solutions were used to evaluate the policy configurations generated from the point of view of key stakeholders. Results and findings from this framework include policy performance patterns among configurations and stakeholders, which can be further used to drive. policy decision-making and evaluate trade-offs among the system stakeholders under certain architectures. The systematic evaluation presented in this thesis revealed that according to retail shop owners, urban freight policy architectures with goods consolidation translate into higher efficiency for this group 100% of the time when compared to policy configurations without goods consolidation. Also, the results for policy efficiency as viewed by public-sector stakeholders highlighted the expense of public welfare - with average costs for incentive or subsidy-based policy architectures increasing more than three-fold compared to policies in which participation is required and two-fold compared to policies in which participation is voluntary. Future work will re-assess the urban freight policy scores with direct stakeholder participation and explore the performance of the policy architectures under different demand patterns.
by Gabriella M. Ricart Surribas.
S.M. in Engineering and Management

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Koch, Sofi. "STAKEHOLDER ENGAGEMENT IN CLIMATE ACTION PLANS – A CASE STUDY OF COPENHAGEN AND STOCKHOLM". Thesis, Uppsala universitet, Institutionen för geovetenskaper, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-447999.

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This study explored how social aspects for stakeholder engagement are being addressed and incorporated in climate action plans (CAPs). This focus was chosen to address the knowledge gap in research on social conditions for climate action which has been found to provide barriers to achieving deep decarbonisation. The thesis conducted a case study of two cities, Copenhagen (Denmark) and Stockholm (Sweden). Each city’s CAP was analysed through a thematic document analysis that explored through what measures each city aim to achieve stakeholder engagement for local climate action. Five overarching themes were identified through a literature review and used as an analysis framework: citizen engagement, private sector engagement, stakeholder collaboration, awareness development and advocacy. For both CAPs, the results showed an extensive variation for measures that contributed to each theme. The main findings were that measures should focus on developing collaborations, partnerships, networks, knowledge, awareness, skills, green procurement policies and stricter environmental regulations to support the level of stakeholder engagement needed for deep decarbonisation. Also, to focus on advocation measures, as well as measures aimed at developing knowledge and support to accelerate systematic change. In addition, it was found that cities need to focus on ensuring higher levels of equity and formalize extended citizen involvement for more inclusive and fair transitions. Findings also highlighted similarities and differences between the two CAPs, what lessons could be learned from these and connected these findings to how climate action could be further developed.

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Nemetz, Annette M. "A Global Investigation of Stakeholder and Contextual Influences on Firm Engagement in Sustainability". PDXScholar, 2014. https://pdxscholar.library.pdx.edu/open_access_etds/1630.

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Global sustainability issues cross all sectors of society, including businesses, governments, and communities and come with substantial costs. Business organizations are increasingly expected to address sustainability issues in a responsible manner and to disclose socially responsible behaviors accurately and transparently, showing that they are effective at managing and being proactive about sustainability challenges. In light of these pressures and expectations for business organizations, the fundamental research question for this study was whether variation existed in the levels of engagement in sustainability efforts across firms globally, and, more importantly, why such variation existed. The level of strategic firm engagement in sustainability was proposed to be influenced by stakeholders and other factors that had relevance to sustainability. Three types of stakeholders with the potential power and legitimacy for influencing strategic decisions regarding firm engagement in sustainability were investigated - executive management, community and government. Multiple firm-related and country-related contextual factors were also investigated as influencers. The study was global in nature, consisting of four hundred companies in twenty-five countries. Stakeholder theory, as the foundation of the investigation, was supported by the results of the study. Executive management, community, and government as stakeholders were found to have significant influence on the level of firm engagement in sustainability. Firm size, country economy, country technological readiness, country fossil fuel dependence, and industry sector were also found to have significant influence on the level of firm engagement in sustainability and approximately 26% of the variation in firm sustainability engagement was accounted for by the combined influence of executive management, government and community as stakeholder influences and firm size and country technological readiness as contextual factors. Specific findings showed that there were higher levels of firm engagement in sustainability when executive management provided explicit support for sustainability as a strategic issue, in communities with positive supportive norms for sustainability and a higher propensity for citizen-based political action and when there was an optimal level of government regulation and formalized institutional power. Other factors that led to higher levels of firm engagement in sustainability were for firms in energy-related and automotive industry sectors, for larger firms based on revenue size, and for firms with headquarters located in countries with developed economies and higher technological readiness.

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Smith, Vivian Paes Barretto. "Comunicação, governança e sustentabilidade: como desenhos de interação influenciam o engajamento de empresas com stakeholders". Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/27/27154/tde-08092016-152351/.

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Práticas de responsabilidade social e sustentabilidade são desenvolvidas por empresas como forma de responder às contestações da sociedade. Em especial as de engajamento com stakeholders. No entanto, são baseadas em teorias estratégicas da administração e não garantem resultado satisfatório do ponto de vista das melhorias socioambientais. Com o intuito de avaliar a qualidade dessas práticas para a promoção da sustentabilidade, um estudo multidisciplinar comparado entre teorias de administração e de comunicação apontou para diferentes modelos de engajamento chamados desenhos de interação. Baseado na pensamento comunicacional de Deetz foi possível identificar desenhos de interação - Colaboração, Diálogo e Democracia Generativa - com propensões suscetíveis a sustentabilidade, pois geram criatividade e relações de mútuo benefício aos stakeholders.
Corporate social responsibility and sustainability practices are developed by companies in order to address stakeholder claims. The stakeholder engagement practices are especially interesting. They are based on managerial and strategic theories and have not performed environmentally well lately. In order to evaluate the quality of those practices to promote sustainability, a multidisciplinary study took place. Communication and management theories were compared and different types of engagement, named interaction designs, were identified. Based on Deetz communication theories it was possible to understand specific designs - Collaboration, Dialogue and Generative Democracy - and its propensities to promote sustainability, due to their ability to generate mutual benefits and creativity.

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Mott, Lacroix Kelly, e Sharon Megdal. "Explore, Synthesize, and Repeat: Unraveling Complex Water Management Issues through the Stakeholder Engagement Wheel". MDPI AG, 2016. http://hdl.handle.net/10150/612993.

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Effective stakeholder engagement is fundamental to water management, yet there are as many approaches to consultation as there are efforts. This paper provides an evaluation of, and lessons learned from three water management engagement processes, and uses this assessment to offer a framework for stakeholder engagement. The Stakeholder Engagement Wheel framework is centered on a bridging organization that ensures that the process continues to move forward, and a steering committee that guides and changes activities according to stakeholder interests and concerns. Around the Stakeholder Engagement Wheel are four steps designed to examine iteratively the water management issue driving the engagement process and expand the sphere of interests involved. Many engagement processes have limited effectiveness because of: (1) paucity of time; (2) complexity of water resources management; (3) difficulty of engaging diverse stakeholders; and (4) lack of methods for engagement that are centered on empowerment, equity, trust, and learning. In this study, we have encountered all four of these issues and have addressed all but the first through a deliberate, iterative, and flexible approach. By cycling through activities and actions as proposed in the Stakeholder Engagement Wheel, we can build a community of practitioners with the nuanced and shared understanding needed for cohesive action and robust decisions in the face our considerable challenges.

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Chief, Karletta, Alison Meadow e Kyle Whyte. "Engaging Southwestern Tribes in Sustainable Water Resources Topics and Management". MDPI AG, 2016. http://hdl.handle.net/10150/622417.

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Indigenous peoples in North America have a long history of understanding their societies as having an intimate relationship with their physical environments. Their cultures, traditions, and identities are based on the ecosystems and sacred places that shape their world. Their respect for their ancestors and 'Mother Earth' speaks of unique value and knowledge systems different than the value and knowledge systems of the dominant United States settler society. The value and knowledge systems of each indigenous and non-indigenous community are different but collide when water resources are endangered. One of the challenges that face indigenous people regarding the management of water relates to their opposition to the commodification of water for availability to select individuals. External researchers seeking to work with indigenous peoples on water research or management must learn how to design research or water management projects that respect indigenous cultural contexts, histories of interactions with settler governments and researchers, and the current socio-economic and political situations in which indigenous peoples are embedded. They should pay particular attention to the process of collaborating on water resource topics and management with and among indigenous communities while integratingWestern and indigenous sciences in ways that are beneficial to both knowledge systems. The objectives of this paper are to (1) to provide an overview of the context of current indigenous water management issues, especially for the U.S. federally recognized tribes in the Southwestern United States; (2) to synthesize approaches to engage indigenous persons, communities, and governments on water resources topics and management; and (3) to compare the successes of engaging Southwestern tribes in five examples to highlight some significant activities for collaborating with tribes on water resources research and management. In discussing the engagement approaches of these five selected cases, we considered the four "simple rules" of tribal research, which are to ask about ethics, do more listening, follow tribal research protocols, and give back to the community. For the five select cases of collaboration involving Southwestern tribes, the success of external researchers with the tribes involved comprehensive engagement of diverse tribal audience from grassroots level to central tribal government, tribal oversight, on-going dialogue, transparency of data, and reporting back. There is a strong recognition of the importance of engaging tribal participants in water management discussions particularly with pressing impacts of drought, climate change, and mining and defining water rights.

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Buil, Fabregà Marian. "Influence of individual dynamic managerial capabilities over business sustainability commitment, stakeholder engagement and gender". Doctoral thesis, Universitat de Girona, 2017. http://hdl.handle.net/10803/406962.

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In today's dynamic environment, which is characterized by continuous and unpredictable changes, companies need new strategies to maintain their competitive advantage in the market, ensure long-term sustainability and consider the demands of stakeholders. The role of the manager of the company is relevant and he/she should have new capabilities to respond to new market demands. This thesis, through a survey of 339 managers using an empirical methodology based on a structural equation model, proposed as new managerial dynamic capabilities of the manager (IDMC), the entrepreneurial skills (alertness, creativity and self-awareness) and individual dynamic capabilities (sensing, seizing and transforming). The results suggest that there is a direct and positive relationship between the degree of development of the IDMC and the level of social and environmental commitment and stakeholders’ commitment. It is proposed that IDMC of the manager drive their commitment to sustainability and this in turn drives engagement with stakeholders. Finally, it is analyzed for the first time, if there are gender differences in the previous relationships, resulting that women have greater social commitment and environmental sustainability than men; although, it is concluded that the company requires a top management team committed to long-term sustainability regardless of gender of its members
En el complex i hostil entorn econòmic actual que acompanya des del seu inici al segle XXI, les empreses requereixen de noves estratègies, per mantenir el seu avantatge competitiu en el mercat, garantir la sostenibilitat a llarg termini i considerar les demandes de les parts interessades. En aquesta situació, el paper del manager de l'empresa és rellevant i aquest ha de disposar de noves capacitats que li permetin donar resposta a les exigències del mercat. Aquesta tesi doctoral, a través d'una enquesta realitzada a 339 mànagers utilitzant una metodologia empírica basada en un model d'equacions estructurals, proposa com a noves capacitats de gestió del manager (individual dynamic managerial capabilities- IDMC), les competències emprenedores (alertness, creativity and self-awareness) i les capacitats dinàmiques individuals (sensing, seizing i transforming). Els resultats obtinguts suggereixen que hi ha una relació directa i positiva entre el grau de desenvolupament de les IDMC i el nivell de compromís social i ambiental i amb els grups d’interès (stakeholders). Es proposa que les IDMC que posseeix el/la manager són les que impulsen el seu compromís amb la sostenibilitat i aquest al seu torn, impulsa el compromís amb els stakeholders. Finalment, s'analitza per primera vegada si hi ha diferències de gènere en les relacions anteriors, resultant que la dona disposa de més compromís tant social com mediambiental amb la sostenibilitat; si bé, es conclou que l'empresa requereix d'un equip directiu compromès amb la sostenibilitat a llarg termini independentment del gènere dels seus membres

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Wu, Huayu, e 武华宇. "Stakeholder engagement in China world heritage tourism : taking Fujian Tulou as a case study". Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2014. http://hdl.handle.net/10722/206686.

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During the past decade, China has shown unusual enthusiasm for gaining World Heritage status in anticipation of a substantial rise in tourism profits.However, World Heritage recognition is not always beneficial to heritage sites. Such recognition not only attracts tourist flows and creates potential development opportunities; it also poses threats for heritage conservation and increases the social contradictions and cleavages in such sites. This research examines the relationship between heritage conservation and tourism via the case study approach. The target case for analysis is the vernacular Hakka heritage tulou sites in the Chinese province of Fujian. Combined research methods comprising in-depth interviews and questionnaire surveys among representatives of key stakeholder groups were adopted to examine local tourism development from a variety of perspectives. On-site participant observations and secondary archival research collection were employed as supplementary methods. The stakeholder analysis framework was adopted and modified to examine stakeholder engagement in tulou heritage tourism. Three key stakeholder groups were the focus of investigation: the local government, local residents and domestic tourists. Exploration of their roles in tourism development revealed an imbalance in the partnership between the three groups, which may have consequences for sustainable such development. The investigation was then extended to such secondary stakeholder groups as the central government, tourism entrepreneurs, UNESCO, tourism planners and scholars, the mass media and inbound tourists. The involvement of each group is herein analysed to generate a stakeholder map of tulou tourism. The findings show that heritage tourism development is usually accompanied by tensions and conflicts among economic, cultural and political goals. The partnership between three key stakeholder groups is imbalanced, and consequently reforce the dominance of government over tulou residents and tourists in heritage tourism contexts. Only when this triangular partnership achieves balance can tulou heritage tourism achieve sustainable and healthy development. It is suggested that stakeholder collaboration is great need in order to achieve sustainable tourism development. In sum, this thesis applies stakeholder analysis into heritage tourism. The research findings herein contribute useful insights for future tourism development and have important policy implications for tourism management. Besides policy implications, this research has some theoretical contributions to heritage tourism literature as it modifies stakeholder framework for future tourism studies.
published_or_final_version
Geography
Master
Master of Philosophy

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Mott, Lacroix Kelly E. "Advancing Water Management through Methods to Assess Environmental Flow Needs and Improve Stakeholder Engagement". Diss., The University of Arizona, 2015. http://hdl.handle.net/10150/347240.

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Adequate water for ecosystems and humans is at a premium as the global population increases and the climate changes. Coping with these impacts requires tools to improve water governance and water management through legal or policy mechanisms. Water governance generates laws, policies, and rulings and water management implements those laws, policies, and rulings and rulings through management decisions. A key concern of water governance is balancing human and ecosystem water needs. Effective governance that promotes sustainable use of water resources to maintain ecosystem integrity is challenging. Many regions do not have sufficient resources for water management or water for ecosystems is not protected under traditional legal mechanisms. The challenge of improving water governance for ecosystems is, therefore, twofold. First, there is a need to provide resources that build the capacity of water managers to allocate water to ecosystems. Second, mechanisms to promote effective transformation of environmental flow needs into policy or practice are required. This research provides methods to advance water management by: 1) assessing environmental flow needs through creation of a geospatial database and 2) improving stakeholder engagement through lessons learned from three multi-year stakeholder engagement processes. Appendix A describes the current understanding of the link between hydrology and riparian and aquatic ecosystems in Arizona through synthesis of environmental flow needs. The synthesized information, stored in a geospatial database, can be used by water managers to determine the water needs to maintain riparian and aquatic habitats. Review of 121 studies reveals that there are very few analyses of surface water and groundwater requirements for intermittent or ephemeral river systems, and there are only limited generalizable data for aquatic species. This database can be used to identify critical geographic and topical knowledge gaps, as well as serve as a single place for water and land managers to assess and use the most current research to inform management decisions. Appendix B provides an empirical example of engagement to promote social learning as a way to preserve water for the environment when law does not protect environmental flows. Through 43 focus groups with 226 individuals representing a diversity of interests, we determined that there was common ground on concerns about water conservation, cooperation, financial incentives, and multiple benefits for water use. Through this engagement process, we found that identifying and then building common ground requires attention to details. These details include the process of analyzing qualitative data and methods for displaying complex information, which are not frequently discussed in the social learning or stakeholder engagement literature. Appendix C presents a framework for designing effective stakeholder engagement based on the experiences of the University of Arizona Water Resources Research Center in three separate processes that engaged water experts. The proposed framework provides an iterative and flexible approach centered on a bridging organization that can bring people together and keep the engagement process moving forward. As illustrated through an evaluation of the three projects, the proposed framework provides for inclusivity, interactiveness, and flexibility in engagement through guidance by a steering committee and iteratively examining the water resource management problem. While further assessment is necessary, it appears that this framework is general enough to be applicable across projects at three different scales and with three separate sets of goals, yet detailed enough to provide a tangible approach that could aid other processes where the goal is implementing and evaluating expert engagement to solve complex problems and promote social learning. Previous studies on water governance have focused predominantly on the identification of the current problems with governance. However, because humans have an important role in shaping the global water cycle, the time has come to focus on solutions. In order to further water management solutions, a better understanding of the tools needed to manage water for ecosystems and effective methods for co-producing knowledge or encouraging social learning are needed. This research provides a regional example of approaches to advance water management using a tool to assess environmental flows needs and frameworks for promoting common ground and social learning in stakeholder engagement.

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Reiter, Dana L. "Increasing the effectiveness of stakeholder engagement in the use of environmental decision support systems". Thesis, Queensland University of Technology, 2018. https://eprints.qut.edu.au/117606/2/Dana%20Reiter%20Thesis.pdf.

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Environmental decision support systems (EDSS) are used to assist natural resource managers make decisions regarding complex environmental issues, however, EDSS are often not used after the development stage. Sustainability science literature has explored this issue from the researcher perspective, and this thesis presents the perspective of end users of EDSS from Canada and Australia. A main conclusion of the study is that institutional commitment to commit EDSS into policy and practice would support ongoing EDSS use. Findings from this thesis will inform the development of future EDSS that meets the needs of end users and will be adopted into use.

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Kristensson, Lovisa, e Cajsa Carlsson. "Hållbarhetsrapporteringen inom svensk dagligvaruhandel : hur engageras intressenter". Thesis, Högskolan Kristianstad, Fakulteten för ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hkr:diva-19919.

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Hållbarhet bygger på att företag tar ett socialt, miljömässigt och ekonomiskt ansvar. Med hjälp av hållbarhetsrapporten kommunicerar företag sitt hållbarhetsarbete och resultaten av det. Användarna av hållbarhetsrapporterna är företagets intressenter, vilka påverkar och påverkas av företagets verksamhet. För att företaget ska veta vilka frågor som intressenterna anser väsentliga behöver företaget engagera sina intressenter. Intressentengagemang är processen som används av företag för att engagera relevanta intressenter i hållbarhetsarbetet och för att välja ut vilka frågor som är väsentliga att ta med i hållbarhetsrapporten. Denna studie fokuserar på dagligvaruhandelsföretag och deras intressentengagemang. Syftet med denna studie är att undersöka hur dagligvaruhandelsföretag i Sverige engagerar sina intressenter i hållbarhetsrapporterna genom att utgå ifrån de tre principerna inkluderbarhet, väsentlighet och respons samt att jämföra hur engagemanget har förändrats under de senaste åren. För att uppfylla syftet har en kvantitativ ansats valts i form av innehållsanalys av hållbarhetsrapporter. Resultatet från studien visar att dagligvaruhandelsföretagen generellt är tydliga med vilka intressenter som inkluderas samt vilka frågor som anses väsentliga av intressenterna. De är dock inte lika transparenta med hur själva intressentengagemanget ser ut. Studien visar även att de metoder som främst används är one-way och two-way.
Sustainability is based on companies taking social, environmental and financial responsibility. With the help of a sustainability report, companies communicate their sustainability work and the results of it. The users of the sustainability reports are the company's stakeholders, which affect and are affected by the company's operations. In order for the company to know which issues stakeholders consider important, the company needs to engage its stakeholders. Stakeholder engagement is the process used by companies to engage relevant stakeholders in the sustainability work and to select which issues are essential to include in the sustainability report. This study focuses on grocery retailers and their stakeholder engagement. The purpose of this study is to investigate how grocery retailers in Sweden engage their stakeholders in the sustainability reports by using the three principles inclusivity, materiality and responsiveness and comparing how the engagement has changed during the recent years. To fulfil the purpose a quantitative approach has been chosen in the form of content analysis of sustainability reports. The results of the study show that the grocery retailers are generally clear about which stakeholders are included and which issues are considered essential by the stakeholders. However, they are not as transparent about how the stakeholder engagement itself looks. The study also shows that the methods that are mainly used are one-way and two-way.

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Jarmai, Katharina, e Heike Christiane Vogel-Pöschl. "Meaningful collaboration for responsible innovation". Taylor & Francis Group, 2019. http://epub.wu.ac.at/7026/1/23299460.2019.pdf.

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Many innovative businesses have discovered an added value in collaborating with experts, users or other stakeholders in developing innovative products or services. Not all collaboration with stakeholders, however, corresponds to the criteria for opening up an innovation process to the needs of societal actors under the terms of responsible innovation. The question of what makes collaboration meaningful in the sense of responsible innovation was presented and discussed in a 75 min workshop at the European Science Open Forum (ESOF) in Toulouse, France in June 2018. Identified success factors and challenges for making a collaboration process meaningful for the collaborating parties highlight the importance of competent process preparation and facilitation, investment of time and effort to enable mutual understanding and the development of trustful relationships as well as the collaborating partners' willingness to implement changes that result from the collaboration process.

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Holmes, Sara. "Firm innovations from voluntary dyadic engagement with nonprofit organisations : an exploratory UK study". Thesis, Cranfield University, 2010. http://dspace.lib.cranfield.ac.uk/handle/1826/5573.

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This dissertation presents the findings of an exploratory collective case-study examining corporate innovations arising from voluntary dyadic engagement between UK firms and nonprofit organisations (NPOs) focused on social issues. Whilst the extant literature demonstrates that pro-active engagement with NPOs can assist firms innovate, there has been no empirical work which explores the relationship between the engagement and the innovation outcome: a gap which this research addresses. In doing so, it illustrates how concepts and constructs from the innovation management literature can be applied usefully to the stakeholder and cross-sector collaboration field. To date, empirical studies addressing firm-NPO engagements have concentrated overwhelmingly on partnerships to address environmental issues. This study provides insights into cross-sector engagements focused on addressing social issues. Using a form of analytic induction to evaluate qualitative case-data from ten dyadic engagements, this dissertation addresses the question: “how do firms innovate through engagement with social issues nonprofit organisations?” The research found that product and service innovations resulted from engagements where the firm had an external stakeholder orientation and was focused on delivering tangible demonstrations of corporate responsibility. Process innovations, by contrast, were produced from engagements where firms had an internal stakeholder orientation. Two distinctions were noted in the innovation process, too. Firstly, a more exploratory approach to dyadic engagement activities, which resulted in an emergent innovation process; and secondly, a focused and pre-determined search activity to exploit the resources of the nonprofit partner which demonstrated a more planned innovation process. In addition, two distinct boundary spanning roles were identified: in dyads with no direct management involvement in the engagement, the role was associated with formal responsibilities from senior management to „manage‟ innovation opportunities and outcomes. In dyads where senior management were involved, there was no such formality; the boundary spanner acted to „facilitate‟ search and exploration to locate opportunities for innovation through idea exchange. The application of innovation constructs to the business and society field has enabled firm engagement with nonprofit stakeholders to be examined through a new lens and demonstrated how firms innovate from such relationships. In particular it has highlighted the key role played by the firm boundary spanner (relationship manager) and how this role alters depending on senior management involvement: a distinction which has not been made in the extant literature and would benefit from further examination.

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Wibawa, I. Putu Arta. "Sustainable fishing vessel development by prioritising stakeholders' engagement in Indonesian small-scale fisheries". Thesis, University of Newcastle upon Tyne, 2016. http://hdl.handle.net/10443/3534.

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The attempts to achieve the sustainability of fisheries sector are affected by the existence of the fishing fleets as the principal tool for fishing activities. This thesis reports on research to develop a holistic methodology for ensuring that fishing vessels working in Indonesian waters are themselves sustainable, accordingly it can support the achievement of sustainability of Indonesian fisheries sector. A sustainable fishing vessel can be simply defined as a vessel that fulfils the requirements of the three pillars of sustainability regarding the social, economic and environmental aspects throughout its life cycle. Based on the requirements for the sustainable fishing vessels, and by considering the conditions of most fishing communities in Indonesia, this research project is aimed at proposing an appropriate approach and method to the design of fishing vessels for specific fishing communities, in order to ensure that the implementation of the three pillar of sustainability are considered during the design process. The proposed approach to design a sustainable fishing vessel for a specific fishing community has been developed and tested through a case study in a selected fishing community. An 18 meters length multi-purpose fishing vessel has been designed for fishing community in East Java, Indonesia. In order to increase the acceptability of the proposed vessel, local fishers’ requirements concerning the new design have been elicited. The aesthetic characteristics of traditional fishing vessels and current fishing practices have been adopted and adapted. Furthermore, in order to ensure that the proposed vessel fulfils the requirement for a sustainable fishing vessel, the technologies that can be applied on-board have been assessed in terms of their social acceptability, economic viability and their potential negative impact to the environment. The results of Focus Group Discussions to have local fishers’ views and feedback regarding the proposed design, showed excellent responses from the local fishers. The results show that the initial approach by carefully considering local fishers requirements and conditions without ignoring the potential improvement in the future is the appropriate approach to design fishing vessels for specific fishing communities in Indonesia.

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Woestenburg, Jens Willem, e Raquel Steffler Machado. "Employee engagement in CSR strategy making : Understanding SMEs’ behavior towards stakeholders and CSR". Thesis, Umeå universitet, Företagsekonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149597.

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SMEs make up a large part of the global economy. Only in Sweden, for example, SMEs account for 61,3% of value added and employment (European Commision, 2016, p. 2). With such impressive presence, these firms exert a large impact on society and the environment. In an increasingly demanding and competitive landscape, organizations do not only have an economic responsibility to shareholders’ wealth, but also bear responsibilities towards society and the environment. With this shift, corporate social responsibility has become of significant importance and reshaped the way firms act and should act. Parallel to that, the evolving CSR paradigm has highlighted the need of stakeholder engagement in strategic decisions, as the growing importance of stakeholders is said to be the single most important element in the age of sustainability. Stakeholders affect and are affected by organizations and corporate decisions should thus take into consideration their needs and expectations. Opposing the “business of business is doing business” line of thought that dominated the business logic in the past decades, firms are now recognizing the significant importance of establishing and maintaining good relationships with stakeholders. With that, stakeholder engagement is argued to be one of the key aspects for an improved decision-making since it allows firms to integrate knowledge, generate mutual collaboration and mitigate risks, which in turn can lead to CSR strategies that are more aligned with stakeholders’ expectations and wishes and support responsible growth. Although CSR and stakeholder theory are two vastly studied academic fields, few studies have explored the reality of CSR among SMEs and stakeholder engagement on an individual group of stakeholders such as employees. While vital for any company’s survival, employees exert an even more unique role in SMEs. Given the identified research gaps, the purpose of this study is to shed light on both CSR and stakeholder engagement focused on employees among SMEs. In order to gain a better understanding of the realities of both topics, we formulated the research question: How do Swedish SMEs engage employees in the CSR strategy-making from a management perspective? With an inductive approach, a qualitative exploratory research study was chosen. From a mix of purposive and snowball sampling, eight semi-structured interviews were conducted among SMEs’ managers and CEO’s from firms in Umeå, Sweden. Our findings indicate that SMEs often have the willingness to engage employees in CSR decisions, but sometimes lack the knowledge and/or resources to promote this engagement. The most widely adopted means to foster employee engagement with CSR strategy-making is through informal discussions and talks during coffee breaks. Some companies also use more developed methods, such as town hall meetings, instant feedback mechanisms, anonymous notes and weekly employee surveys for this purpose. Our study contributes to the growing literature on CSR among smaller firms and broadens the understanding of stakeholder engagement focused on one particular stakeholder group. This research also presents managerial implications into how SMEs’ can promote a more inclusive governance around strategy. We also expect to have contributed by promoting a further debate and reflection around CSR.

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Zheng, Xin S. M. Massachusetts Institute of Technology. "Design and deploy : co-creative public transport planning using a web -based stakeholder engagement tool". Thesis, Massachusetts Institute of Technology, 2018. http://hdl.handle.net/1721.1/115802.

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Thesis: S.M. in Transportation, Massachusetts Institute of Technology, Department of Civil and Environmental Engineering, 2018.
Cataloged from PDF version of thesis.
Includes bibliographical references (page 61).
Using new technologies, such as web-based applications and online map visualizations, to help public engagement for public transit campaigns is an emerging trend in the urban planning field. Scenario simulations and map-based visualizations to show accessibility or travel time impacts can provide users insights into the possible results of new transportation projects. CoAXs (Collaborative Accessibility-based Stakeholder Engagement platform) is a web-based application that has been implemented in experimental public engagement exercises in three cities in the United States to test its potential for facilitating the public engagement process around public transit advocacy. In 2016 and 2017, two types of experiments were conducted using CoAXs in Boston, New Orleans and Atlanta. One used a workshop-based approach, in which participants were gathered in a room and used CoAXs with facilitators' help. The other experiment took an online, remote approach, in which people used CoAXs by themselves, with the help of an online tutorial. By using a web log and survey data, this research found that the self-learning process works in the remote version and the more a user uses it, the more s/he thinks CoAXs is easy to use. However, the remote version performed worse than the workshop approach in terms of usability and possibility for inspiring imagination.
by Xin Zheng.
S.M. in Transportation

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