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Letteratura scientifica selezionata sul tema "Total Quality Management (TQM)"

Autore: Grafiati

Pubblicato: 4 giugno 2021

Ultima modifica: 1 febbraio 2022

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Articoli di riviste sul tema "Total Quality Management (TQM)"

1

Fitriani, FITRIANI. "PERSIAPAN TOTAL QUALITY MANAGEMENT (TQM)". Adaara: Jurnal Manajemen Pendidikan Islam 9, n. 2 (1 agosto 2019): 908–19. http://dx.doi.org/10.35673/ajmpi.v9i2.426.

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Abstract: School is the main place in improving the quality and initial preparation to face the competition that exists today, namely by creating good and quality school management in accordance with the demands of TQM, because school management is a place to create quality and excellence. School management will be carried out if supported by human resources (HR) who have the ability, integration and high will. This is where the application of TQM that prioritizes quality reliability can be applied in the world of education to produce the best quality education in the school environment.

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Ackoff, Russell L. "The ?total? in Total Quality Management (TQM)". Systems Practice 5, n. 4 (agosto 1992): 367–69. http://dx.doi.org/10.1007/bf01059827.

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3

Modgil, Sachin, e Sanjay Sharma. "Total productive maintenance, total quality management and operational performance". Journal of Quality in Maintenance Engineering 22, n. 4 (10 ottobre 2016): 353–77. http://dx.doi.org/10.1108/jqme-10-2015-0048.

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Purpose The purpose of this paper is to investigate the impact of total productive maintenance (TPM) and total quality management (TQM) practices on operational performance and their inter-relationship. Design/methodology/approach The present study includes three main constructs, namely, TPM, TQM and operational performance of pharmaceutical industry. Under TPM, four constructs, namely, disciplined maintenance, information tracking, housekeeping and operator involvement has been considered with the help of literature. In TQM, four constructs, namely, quality data and reporting, product innovation, research and development (R&D) management and technology management has been considered. Out of 410 Indian pharmaceutical plants contacted for survey, 254 responses have been used in the study for analysis. The factor analysis, path model and structural equation modeling has been used to analyze the proposed framework. The results for alternate models has been studied, interpreted and reported. Finally the direct and indirect effect of TPM and TQM on operational performance has been tested and checked for proving and disproving the hypotheses. Findings TPM practices have a significant impact on plant-level operational performance. When TPM and TQM practices are coming together to achieve operational performance, then TPM is having strong influence on operational performance. TQM is having significant support from TPM to achieve operational performance. TPM impact TQM and TQM in turn helps to achieve operational performance. TPM practices impact significantly R&D, product innovation and technology management, whereas quality data and reporting is the least contributor toward TQM. This may help industry to understand implications of implementation of TPM and TQM to achieve plant-level operational performance. TPM will help to reduce the cost of quality in terms of reduced scrap and less defective products. Practical implications The present study provides the useful insights to practicing managers. In literature it has been mentioned that TQM helps in TPM implementation. In practice TPM plays a great role to achieve quality in processes and therefore in products. In turn quality products, with reduced work in process inventory, less defective products and reduced scrap helps to achieve the operational performance at plant level. TPM practices will help the organization to improve the pace of product innovation and improvement in productivity, which is critical to pharmaceutical industry. The continuous monitoring of TPM practices can help organizations to run day to day operations and maintenance requirement of each machine over a specified period of time. Originality/value The present study diagnoses the inter-dimensional linkage between TPM, TQM and operational performance. The pharmaceutical industry is complex system of advance equipment’s and processes. After human resources, the health of machines/equipment’s describe the strength of an organization. The machines require the regular maintenance to produce the products with desired specifications. The specifications in medicines and very tight, which can be achieved only if machines/testing equipment’s are updated and maintained regularly. The TPM practices will helps the plants to achieve the operational performance by having quality in processes.

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Zineldin, Mosad. "Total relationship management (TRM) and total quality management (TQM)". Managerial Auditing Journal 15, n. 1/2 (febbraio 2000): 20–28. http://dx.doi.org/10.1108/02686900010304399.

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Talha, Mohammad. "Total quality management (TQM): an overview". Bottom Line 17, n. 1 (marzo 2004): 15–19. http://dx.doi.org/10.1108/08880450410519656.

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Woody, James R., James P. Clay e Steve G. Green. "Does TQM (Total Quality Management) Pay?" Financial Management 22, n. 3 (1993): 25. http://dx.doi.org/10.2307/3665923.

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Khdour, Naser, Ahmad Samed Al-Adwan, Anas Alsoud e Jamal Ahmed Al-Douri. "Human resource management practices and total quality management in insurance companies: Evidence from Jordan". Problems and Perspectives in Management 19, n. 1 (29 marzo 2021): 432–44. http://dx.doi.org/10.21511/ppm.19(1).2021.36.

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This study aims to extend the argument about the association between HRM and Total Quality Management (TQM) in insurance companies in Jordan. It is argued that the consideration of TQM can be supported in terms of configuration as an effect of Human Resource Management (HRM) in the presence or absence of other HRM practices. Data for this study were collected from 24 insurance companies listed on the Amman Stock Exchange and 342 employees. PLS-SEM was used to analyze the data collected through path analysis. Structural equation modeling was used to examine a causal relationship between the variables. The overall effect of HRM on TQM was explored to improve quality orientation and people criteria in insurance companies. The findings have indicated a significant and positive effect of teamwork, staffing, performance appraisals, and compensation on TQM. However, training and development have a negative, but significant impact on TQM. In addition, TQM significantly and positively affects the HRM of an organization. Performance was also positively and significantly affected by HRM. TQM is an important factor of HRM in insurance companies. AcknowledgmentThe authors are very thankful to all the associated personnel in any reference that contributed to the purpose of this study.

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Abu Daqar, Mohannad, e Milan Constantinovits. "The role of total quality management in enhancing the quality of private healthcare services". Problems and Perspectives in Management 18, n. 2 (27 aprile 2020): 64–78. http://dx.doi.org/10.21511/ppm.18(2).2020.07.

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The study aims to explore the role of total quality management (TQM) in enhancing the service quality of the private healthcare sector in the Northern Area of West Bank Palestine. The study involves a questionnaire-based survey, private hospitals, and healthcare centers selected in North West Bank. The administrative employees are the population of the study, 200 employees were selected via stratified sampling method. By using the Structural Equation Modeling (SEM), the findings show that all TQM factors are positively and directly related to each other in the private healthcare sector. There is a positive and direct relationship between four TQM factors (customer satisfaction, employee involvement, continual improvements, and top management commitment) and service quality, while there is a negative direct relationship between processes and service quality. TQM factors (customer satisfaction, employee involvement, continual improvements, processes, and top management commitment) explained 95% of the variance in healthcare service quality (R² = 0.950, P &lt; 0.05). Continual improvements is the main pillar in TQM application in healthcare sector, and it is highly associated with the private healthcare processes (R² = 0.907, P &lt; 0.01), while top management commitment is the most significant factor in improving the service quality. Full understanding and commitment by the managers across all levels and activating the effective communication between employees at all levels in the organization are the key factors of a successful TQM implementation; it helps in strengthening the teamwork efficiency. Top management is required to avoid the monotonic managerial practices, especially in the organizational processes, as it has a negative impact on the private healthcare service quality.

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Maistry, Kaylasson, Dinesh Kumar Hurreeram e Vinaysing Ramessur. "Total quality management and innovation". International Journal of Quality & Reliability Management 34, n. 3 (6 marzo 2017): 418–37. http://dx.doi.org/10.1108/ijqrm-04-2015-0061.

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Purpose The purpose of this paper is to illustrate the relationship between total quality management (TQM) and innovation and the way each impacts on the performance of agricultural research and development (R&D) organisations. Design/methodology/approach A gap score survey instrument based on the balanced scorecard approach, 25 most commonly reported TQM practices and two types of innovation were considered for data collection. Structural equation modelling was used for the analysis of the relationships between the surveyed constructs. Findings A positive relationship between TQM, innovation and performance was observed. A hypothesised model depicting the complex relationships between the investigated constructs was developed. Practical implications The model, which also predicts total effects of various organisational practices on performance, provides an opening for developing a TQM-innovation-performance framework for agricultural R&D organisations. Originality/value The survey instrument presents a novel approach for assessment of R&D policies and practices through determination of gap scores.

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Rouf, Muhammad. "IMPLEMENTASI TQM (TOTAL QUALITY MANAGEMENT) PADA LEMBAGA PENDIDIKAN". At-Tuhfah 7, n. 1 (13 settembre 2018): 50–67. http://dx.doi.org/10.36840/jurnalstudikeislaman.v7i1.116.

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“School/madrasah as an educational institution is an institution that serves as an agent of change to solve the nation's problems. Therefore, in order to produce the quality of education, it is necessary to implement the concept of TQM (Total Quality Management) that in history has successfully led the business world in creating production quality best and can even exceed the satisfaction of customers standard. This study used a qualitative approach with methods of library research. The formulation of the problem involves understanding implementation of TQM, TQM in education, implementation of TQM principles in educational institutions, the pillars of TQM in educational institutions, measures the implementation of TQM in education and description of the failure in the implementation of TQM. The study results were obtained, among others; The first, implementation of total quality management (TQM) is an implementation or embodiment of a management concept that involves all components in the organization to jointly contribute to the organization's policies oriented to the improvement of product quality to customer satisfaction. Second, in educational institutions, implementation of TQM are used to improve administrative functions and operations, to manage the educational process as a whole, integrate TQM in the curriculum, the use of TQM in teaching methods in the classroom, the use of TQM for managing research and development activities. In addition, educators must be responsible for their duties proactively, they must develop a problem-solving process that makes sense and can identify and towards the main cause, capable of being the organization model and can measure what's working well and what is not, so that we will get a good system in institutional schools / madrasah. Third, in applying TQM, there are some principles that should be held, among others; focusing on consumers (users of educational services), broad involvement (teachers, staff, students, and community), their measurements, to understand education as a system, and their continuous improvement. Fourth, the five main pillars of TQM here are their products, relying on the process undertaken, the leader who moves in producing quality products, and a commitment among the leaders in the organization. Fifth, steps in implementing TQM in educational institutions include; the preparatory phase, the planning phase and the implementation phase. Sixth, the failure may occur in implementing TQM in educational institutions, if; there is a gap in the commitment of top management, one focus of attention, lack of adequate staff and support, relying solely training, the hope of obtaining results of a moment and force adopt a method that doesn’t comply with the requirement.”

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Tesi sul tema "Total Quality Management (TQM)"

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Wilson, Marya L. "Total quality management (TQM) at the University Centers". Menomonie, WI : University of Wisconsin--Stout, 2006. http://www.uwstout.edu/lib/thesis/2006/2006wilsonm.pdf.

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Kandampully, Jaya Anand. "Total quality management through continuous improvement in service industries". Thesis, University of Exeter, 1993. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.294482.

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Zhang, Zigang. "Quality management for Chinese construction". Thesis, University of Salford, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366064.

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Flores-Molina, Jose C. "A Total Quality Management Methodology for Universities". FIU Digital Commons, 2011. http://digitalcommons.fiu.edu/etd/375.

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This research document is motivated by the need for a systemic, efficient quality improvement methodology at universities. There exists no methodology designed for a total quality management (TQM) program in a university. The main objective of this study is to develop a TQM Methodology that enables a university to efficiently develop an integral total quality improvement (TQM) Plan. Current research focuses on the need of improving the quality of universities, the study of the perceived best quality universities, and the measurement of the quality of universities through rankings. There is no evidence of research on how to plan for an integral quality improvement initiative for the university as a whole, which is the main contribution of this study. This research is built on various reference TQM models and criteria provided by ISO 9000, Baldrige and Six Sigma; and educational accreditation criteria found in ABET and SACS. The TQM methodology is proposed by following a seven-step meta-methodology. The proposed methodology guides the user to develop a TQM plan in five sequential phases: initiation, assessment, analysis, preparation and acceptance. Each phase defines for the user its purpose, key activities, input requirements, controls, deliverables, and tools to use. The application of quality concepts in education and higher education is particular; since there are unique factors in education which ought to be considered. These factors shape the quality dimensions in a university and are the main inputs to the methodology. The proposed TQM Methodology is used to guide the user to collect and transform appropriate inputs to a holistic TQM Plan, ready to be implemented by the university. Different input data will lead to a unique TQM plan for the specific university at the time. It may not necessarily transform the university into a world-class institution, but aims to strive for stakeholder-oriented improvements, leading to a better alignment with its mission and total quality advancement. The proposed TQM methodology is validated in three steps. First, it is verified by going through a test activity as part of the meta-methodology. Secondly, the methodology is applied to a case university to develop a TQM plan. Lastly, the methodology and the TQM plan both are verified by an expert group consisting of TQM specialists and university administrators. The proposed TQM methodology is applicable to any university at all levels of advancement, regardless of changes in its long-term vision and short-term needs. It helps to assure the quality of a TQM plan, while making the process more systemic, efficient, and cost effective. This research establishes a framework with a solid foundation for extending the proposed TQM methodology into other industries.

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Yiu, Chung. "Application of TQM in Hong Kong Government /". Hong Kong : University of Hong Kong, 1997. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18836379.

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Rampa, SH. "A customised total quality management framework for schools". University of South Africa Press, 2010. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001183.

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Abstract Research has revealed that many of the historically disadvantaged schools in South Africa experience difficulty in implementing policies aimed at restoring the quality of teaching and learning. The difficulty has been attributed to several factors such as poor conceptualisation and implementation of quality management systems at school level. This article reports on empirical research that investigated the possibility of applying Total Quality Management principles in schools for the purpose of restoring the culture of learning and teaching. Data was collected through qualitative and quantitative methods in selected schools situated in the Tshwane North District. The findings revealed that there is a gap between what is provided in the policy framework on the management of quality teaching and learning. It is recommended that in order to fill the gap, schools need to apply customised principles of Total Quality Management. The primary aim of this research was to develop such an integrated framework that is not only theoretically sound but that has been customised for schools’ contexts and conditions.

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Xu, Qi. "The making of total quality management (TQM) : a supplementary examination". Thesis, Durham University, 1997. http://etheses.dur.ac.uk/980/.

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Abohimed, Bader. "Identifying some management approaches to total quality management (TQM) within industrial organizations". Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001abohimedb.pdf.

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Al-Raisi, Abdullah M. "The feasibility of introducing Total Quality Management into Oman Telecommunication Company (OMANTEL)". Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/19257/.

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Total Quality Management (TQM) and the issues relating to its implementation have been widely discussed and debated in the business and management literature during the last few years, particularly in the West. The implementation of TQM principles, concepts and methods in an organisation has been regarded as a real movement towards transforming its culture and improving its management processes and the quality of its services and products. Nevertheless, available data on TQM implementation within the context of the developing countries are limited or mainly focused on the manufacturing sector. Little research has been carried out on the subject within the service sector, particularly within the telecommunication sector. The issues relating to TQM implementation in this study are investigated within the context of a developing country; namely Oman; more particularly, within the context of the Omani telecommunication sector. Against this background, this study examines the feasibility of introducing TQM into Oman Telecommunications Company (OMANTEL). The study provides an analysis and assesses the extent to which there is a need for TQM implementation in OMANTEL, and the extent to which the company's internal environment is compatible with the tenets of TQM. The study is based on both secondary and primary data analysis. The secondary data are used to delineate the underpinning principles, methods, tools and techniques of TQM and to offer a background to the organisation under investigation. The secondary data were obtained through a survey of TQM literature and the archival data relating to OMANTEL. The primary data were obtained through an empirical study by questionnaire and conducting several interviews within OMANTEL. The primary data obtained are presented to manifest the extent to which it is feasible to introduce TQM in OMANTEL and to offer recommendations that would enhance this feasibility. The secondary data analysis reveals that there are several emerging trends in the Omani telecom sector that entail some changes in OMANTEL. The secondary data analysis reveals that TQM has much to offer to OMANTEL in order to meet those emerging trends. The primary data analysis reveals that there is a limited knowledge and understanding amongst OMANTEL's personnel of TQM and that there is a significant need for TQM implementation in OMANTEL. The primary data analysis reveals that there are some barriers that could be encountered in implementing TQM in OMANTEL; nevertheless, there are some driving forces that could facilitate this implementation. The primary data also reveals that the internal environment of OMANTEL is conductive to implementing the elements, concepts and principles of the proposed TQM framework.

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Al-Zomany, Yasser M. A. "The acceptability of Total Quality Management in the Islamic culture of Yemen". Thesis, University of the West of England, Bristol, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.249413.

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Libri sul tema "Total Quality Management (TQM)"

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Luthra, Sunil, Dixit Garg, Ashish Agarwal e Sachin K. Mangla. Total Quality Management (TQM). Boca Raton : CRC Press, 2020. |: CRC Press, 2020. http://dx.doi.org/10.1201/9781003053156.

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Powell, Anna S. TQM and environmental management. New York, NY: Conference Board, 1995.

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Massachusetts. Commonwealth Quality Improvement Council. TQM Massachusetts. Boston, Mass: The Council, 1993.

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Saylor, James H. TQM field manual. New York: McGraw-Hill, 1992.

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Morehouse, Debra L. Essentials of TQM. Aldershot: Gower, 1996.

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Powell, Anna S. TQM and supplier relationships. New York, N.Y: Conference Board, 1994.

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The five pillars of TQM: How to make total quality management work for you. New York: Truman Talley Books/Dutton, 1994.

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TQM: Quality training practices. Milwaukee, Wis: ASQC Quality Press, 1993.

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Uehlinger, Kurt. TQM live: Unternehmenserfolge durch Total Quality Management. Kilchberg: SmartBooks, 1999.

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Oddo, Francine. Putting the "T" in health care TQM: A model for integrated TQM. Methuen, Mass: Goal/QPC, 1992.

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Capitoli di libri sul tema "Total Quality Management (TQM)"

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Dahlgaard, J. J., K. Kristensen e G. K. Kanji. "TQM-leadership". In Total Quality Management, 73–84. Dordrecht: Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0539-2_7.

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Tsuda, Y. "TQM in education". In Total Quality Management, 436–41. Dordrecht: Springer Netherlands, 1995. http://dx.doi.org/10.1007/978-94-011-0539-2_76.

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Mellis, Werner, Georg Herzwurm e Dirk Stelzer. "Total Quality Management". In TQM der Softwareentwicklung, 20–61. Wiesbaden: Vieweg+Teubner Verlag, 1998. http://dx.doi.org/10.1007/978-3-322-90534-5_3.

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Mellis, Werner, Georg Herzwurm e Dirk Stelzer. "Total Quality Management". In TQM der Softwareentwicklung, 20–61. Wiesbaden: Vieweg+Teubner Verlag, 1996. http://dx.doi.org/10.1007/978-3-663-13902-7_3.

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Oess, Attila. "Total Quality Management (TQM)". In Total Quality Management, 89–133. Wiesbaden: Gabler Verlag, 1993. http://dx.doi.org/10.1007/978-3-322-82930-6_5.

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Oess, Attila. "Total Quality Management (TQM)". In Total Quality Management, 81–113. Wiesbaden: Gabler Verlag, 1989. http://dx.doi.org/10.1007/978-3-663-20150-2_5.

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Oess, Attila. "Total Quality Management (TQM)". In Total Quality Management, 89–133. Wiesbaden: Gabler Verlag, 1991. http://dx.doi.org/10.1007/978-3-322-83745-5_5.

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Hummel, Thomas, e Christian Malorny. "Die Prinzipien des TQM". In Total Quality Management, 11–115. München: Carl Hanser Verlag GmbH & Co. KG, 2011. http://dx.doi.org/10.3139/9783446428133.002.

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Groth, Uwe, e Andreas Kammel. "Total Quality Management (TQM)". In Lean Management, 130–50. Wiesbaden: Gabler Verlag, 1994. http://dx.doi.org/10.1007/978-3-322-90752-3_21.

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Luthra, Sunil, Dixit Garg, Ashish Agarwal e Sachin K. Mangla. "Total Quality Management (TQM)". In Total Quality Management (TQM), 19–38. Boca Raton : CRC Press, 2020. |: CRC Press, 2020. http://dx.doi.org/10.1201/9781003053156-2.

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Atti di convegni sul tema "Total Quality Management (TQM)"

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"Total quality management (TQM)". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3661.

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SCHALLER, ROBERT. "Assuring TQM failure". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3656.

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LIGHT, THOMAS, e JAMES LINDENFELSER. "SDIO's implementation of TQM". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3695.

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STIMSON, RICHARD. "TQM - Strategy for implementation". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3200.

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FICKLER, STUART. "The language of TQM". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3245.

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GARTMAN, JERALD, e JOHN FARGHER, JR. "Managing the TQM cultural change". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3212.

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NORAUSKY, PATRICK. "TQM - A system success story". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3217.

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WEBER, PETER, e ELLEN DOMB. "Using process improvement to introduce TQM". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3202.

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KAMMERT, SANDRA. "Maintainability - A critical link in TQM". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3213.

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PARKER, JOHN. "Peacekeeper IFSS - A TQM success story". In 1st National Total Quality Management Symposium. Reston, Virigina: American Institute of Aeronautics and Astronautics, 1989. http://dx.doi.org/10.2514/6.1989-3218.

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Rapporti di organizzazioni sul tema "Total Quality Management (TQM)"

1

Damon, Gerry A. Total Quality Management (TQM). Fort Belvoir, VA: Defense Technical Information Center, settembre 1989. http://dx.doi.org/10.21236/ada444502.

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2

Kirk, Nancy. Integrating Total Quality Management (TQM) and hazardous waste management. Office of Scientific and Technical Information (OSTI), novembre 1993. http://dx.doi.org/10.2172/10192707.

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3

Reed, Ronald D. Total Quality Management (TQM) at the USAF Academy. Fort Belvoir, VA: Defense Technical Information Center, novembre 1992. http://dx.doi.org/10.21236/ada283191.

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4

DEFENSE LOGISTICS AGENCY FORT BELVOIR VA. DLA-X Total Quality Management (TQM) Implementation Plan. Fort Belvoir, VA: Defense Technical Information Center, luglio 1989. http://dx.doi.org/10.21236/ada212911.

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5

DEFENSE LOGISTICS AGENCY FORT BELVOIR VA. DLA-Z TQM (Total Quality Management) Implementation Plan. Fort Belvoir, VA: Defense Technical Information Center, luglio 1989. http://dx.doi.org/10.21236/ada212912.

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6

Damon, Gerry A. Total Quality Management (TQM) (The National Shipbuilding Research Program). Fort Belvoir, VA: Defense Technical Information Center, settembre 1989. http://dx.doi.org/10.21236/ada452422.

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7

Lester, James, e Sarah H. Nash. A Survey of Total Quality Management (TQM) Resource Centers. Fort Belvoir, VA: Defense Technical Information Center, marzo 1990. http://dx.doi.org/10.21236/ada229218.

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8

DEFENSE LOGISTICS AGENCY FORT BELVOIR VA. Supply Operations (DLA-O) Total Quality Management (TQM) Master Plan. Fort Belvoir, VA: Defense Technical Information Center, luglio 1989. http://dx.doi.org/10.21236/ada212902.

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9

DEFENSE LOGISTICS AGENCY FORT BELVOIR VA. Total Quality Management (TQM) Master Plan: Contracting Directorate (DLA-P). Fort Belvoir, VA: Defense Technical Information Center, luglio 1989. http://dx.doi.org/10.21236/ada212903.

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10

DEFENSE FUEL SUPPLY CENTER ALEXANDRIA VA. DFSC (Defense Fuel Supply Center) Total Quality Management (TQM) Master Plan. Fort Belvoir, VA: Defense Technical Information Center, luglio 1989. http://dx.doi.org/10.21236/ada212913.

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