Auswahl der wissenschaftlichen Literatur zum Thema „Conflict management“

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Zeitschriftenartikel zum Thema "Conflict management"

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Koibichuk, Vitaliia, Henryk Dzwigol, and Svitlana Stenko. "Conflict Management in Health Care Institutions." Health Economics and Management Review 2, no. 4 (2021): 71–77. http://dx.doi.org/10.21272/hem.2021.4-07.

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Conflicts negatively affect the teamwork atmosphere. They lead to a deterioration of the psychological microclimate and reduce employability and deteriorate workers’ health. The authors noted that conflicts arise from different points of view, interests, manners, and management styles of conflict parties. Thus, an essential skill of any health care leader is the ability to prevent conflicts, reduce their negative consequences, resolve disputes, and create an atmosphere of mutual intelligibility. This study is devoted to conducting theoretical and practical research on conflict management in he
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Hidayat, Aris Teguh, Muhammad Yamin, and Susanti. "Conflict and Conflict Management in Organizations." Jurnal Kesehatan 14, no. 01 (April 18, 2025): 31–35. https://doi.org/10.63323/jkes.v14i01.222.

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Introduction: In running an organization cannot be separated from the conflict in line with the change of plans and goals to be achieved by the organization. Good conflict resolution arrangements are required for conflict management to be implemented and conflict can be a functional conflict and have a positive impact on the organization. Method: This study uses an observational approach to the situation in a private organization in Indonesia. The author conducted observations during 2024 and analyzed the conflict management carried out in the organization. Results: Longstanding and rising con
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LEPEYKО, Tetyana, Kateryna LOHINOVA, and Elvin OMAROV. "ENHANCING ENTERPRISE MANAGEMENT SYSTEMS THROUGH CONFLICT MANAGEMENT TECHNOLOGIES." Development Service Industry Management, no. 3 (December 28, 2023): 83–89. http://dx.doi.org/10.31891/dsim-2023-3(12).

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Modern communication, both at the level of society and an enterprise, is accompanied by conflicts. The nature of conflict is the incompatibility of the goals of one entity with the goals of another entity, which is a natural inherent feature of human relations. The way a person reacts to a conflict determines the negative or positive outcomes of any conflict. For this reason, it is business leaders who have the opportunity to resolve conflicts with the most significant positive effect if they have complete information about the nature of conflicts, their sources, ways of responding to them, an
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Sergeeva, T. "Conflict management in modern society." Bulletin of Science and Practice 4, no. 8 (August 14, 2018): 262–67. https://doi.org/10.5281/zenodo.1345294.

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The paper reveals the definition of the conflict. Types of conflicts, ways of conflict resolution, strategies of the behaviour of opponents are analyzed. Also, the paper identifies the most appropriate ways to eliminate contradictions for most types of conflicts. Achieving a full resolution of the conflict is possible if the object and causes of conflict and conflict situations are eliminated. If the causes or conflict situations are not completely eliminated, an incomplete conflict resolution occurs. In this case, the incomplete resolution of the conflict can serve as a stage on the way to it
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Caputo, Andrea, Giacomo Marzi, Massimiliano Matteo Pellegrini, and Riccardo Rialti. "Conflict management in family businesses." International Journal of Conflict Management 29, no. 4 (August 13, 2018): 519–42. http://dx.doi.org/10.1108/ijcma-02-2018-0027.

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PurposeThe purpose of this study is to map the intellectual structure of the field of conflict management and the field of family business to the investigation of conflicts in family firms, with the aim of contributing to the further integration of knowledge between the two fields.Design/methodology/approachFamily conflicts and work–family balance issues also received a lot of attention, yet studies in conflict management still seem to overlook a thorough investigation of conflict in family businesses. Conflict is a major aspect of family businesses, which differs highly from non-family busine
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Todorova, Gergana, Kenneth Tohchuan Goh, and Laurie R. Weingart. "The effects of conflict type and conflict expression intensity on conflict management." International Journal of Conflict Management 33, no. 2 (October 29, 2021): 245–72. http://dx.doi.org/10.1108/ijcma-03-2021-0042.

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Purpose This paper aims to add to the current knowledge about conflict management by examining the relationships between conflict type, conflict expression intensity and the use of the conflict management approach. Design/methodology/approach The authors test theory-based hypotheses using a field study of new product development teams in an interdisciplinary Masters program (Study 1) and an experimental vignette study (Study 2). Findings Results show that people are more likely to respond to task conflict and conflicts expressed with less intensity using collectivistic conflict management appr
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Abramova, L. "COMMUNICATION MANAGEMENT VIA NEUROGRAPHICA." East European Scientific Journal 4, no. 12(76) (January 28, 2022): 51–54. http://dx.doi.org/10.31618/essa.2782-1994.2021.4.76.220.

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The article presents information regarding communications at the society; conflicts and conflict situations; causes of conflicts and strategic plan of resolving; neurographica and its methods, resolving conflicts and conflict situations; management communication via neurographica
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MELNYCHENKO, Oleksandr, and Maksym MELNYCHENKO. "CONFLICTS IN PROJECT MANAGEMENT OF BUSINESS STRUCTURES." Herald of Khmelnytskyi National University. Economic sciences 308, no. 4 (July 28, 2022): 26–30. http://dx.doi.org/10.31891/2307-5740-2022-308-4-4.

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Based on the results of the analysis, it was concluded that the successful implementation of any project and meeting the needs of its stakeholders depends on the professional and competent abilities, skills and abilities of the team, as well as the leadership qualities of the project manager and his ability to avoid or prevent the impact of conflicts. The expediency of implementing the conflict management component into the methodical support of project management of the business structure has been proven, which consists of: planning of business project conflict management, conflict identifica
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STADNIYCHUK, Roman. "FEATURES OF ADAPTIVE MANAGEMENT OF SOCIAL CONFLICTS IN PUBLIC POWER." Herald of Khmelnytskyi National University. Economic sciences 304, no. 2(2) (March 18, 2022): 261–66. http://dx.doi.org/10.31891/2307-5740-2022-304-2(2)-41.

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The article examines the features of adaptive management of social conflicts in public power. Conflicts are unavoidable and can be constructive or destructive. Thus, conflict management is a major part of practice, and especially managers and managers spend a lot of time preventing and intervening in conflicts of all kinds. The method of conflict management reflects key elements of organizational culture or socially general norms and is called the culture of organizational conflict in public power Social conflict can be understood by using the following synonyms: clash, tension, crisis, strugg
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Shpresa, Syla. "Conflict Management in Organizations." International Journal of Management Sciences and Business Research 7, no. 3 (March 31, 2018): 97–104. https://doi.org/10.5281/zenodo.3483437.

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What matters the most for the achievement of success of the firm is the implementation of the strategy. But, there exist cases when the strategy cannot be applied. This happens for different reasons, among which is the conflict. An organization is successful when it applies its strategy in favorable and unfavorable conditions as well as in cases when it faces the conflicts that happen inside it. When the conflict appears, we should be aware of the methods, the way of access and conflict management in general. In the abovementioned points, the conflict management in firm appears in its clearest
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Dissertationen zum Thema "Conflict management"

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Can, Levent. "Ethnic conflicts and governmental conflict management." Thesis, Monterey, Calif. : Naval Postgraduate School, 2006. http://bosun.nps.edu/uhtbin/hyperion.exe/06Dec%5FCan%5FDA.pdf.

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Thesis (M.S. in Defense Analysis)--Naval Postgraduate School, December 2006.<br>Thesis Advisor(s): Peter Gustaitis. "December 2006." Includes bibliographical references (p. 81-83). Also available in print.
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Hasan, Md Didarul. "Natural Resources, Conflicts, and Conflict Management." OpenSIUC, 2016. https://opensiuc.lib.siu.edu/dissertations/1177.

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This dissertation examines, both theoretically and empirically, the effects of international policies, especially of sanctions, on conflicts. In theoretical analysis, we consider conflicts (both civil and inter-state) related to natural resources and examine how sanctions on natural resource exports affect the intensity of conflicts. However, for the empirical analysis, we consider only the civil conflicts and examine how international sanctions affect the duration of civil conflicts. In chapter 1, we develop a two-period general equilibrium model on the relationship between natural resources
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Muhindi, Solomon Peter Kavai. "Conflict management in Kenyan electoral conflict: 2002-2012." Thesis, Nelson Mandela Metropolitan University, 2016. http://hdl.handle.net/10948/12286.

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In the recent years, majority of African countries have been faced by conflicts during election periods. Some of the electoral related conflicts escalated into violence, and they have been transformed or managed. While other electoral related conflicts have just been prevented during the election periods but remain latent conflicts that would escalate triggered by future elections. This study focuses specifically on electoral conflicts in Kenya and its conflict management perspective from 2002-2013. To transform and manage the conflict, peacebuilding initiatives have been integrated in the stu
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Tselitan. "CONFLICT MANAGEMENT IN TEAMWORK." Thesis, Київ 2018, 2018. http://er.nau.edu.ua/handle/NAU/33922.

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Ng, Peng Man. "Conflict management styles and trust." Thesis, University of Macau, 2006. http://umaclib3.umac.mo/record=b1637049.

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Plaatjes, Carlton Henry. "Assessing conflict and management interventions." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1018930.

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Human resource management, or people management, is concerned with the philosophies, policies, programmes, practices and decisions that affect the people who work for an organisation. The various people management functions are aimed at helping the organisation achieve its strategic goals and as such are an integral part of the management process. People management consists of several aspects and sub-divisions of which pro-active conflict handling and management is one and which is also the subject of this study. The objective of this study was to assess causes of conflict and interventions an
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Savage, Denise. "Business networks and conflict management." Thesis, Queen's University Belfast, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.534605.

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Sorrentino, Eugenia Polizzi Di. "Conflict management in capuchin monkeys." Thesis, Liverpool John Moores University, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.521732.

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Naidoo, Kameshni. "Workplace conflict : the line manager's role in preventing and resolving workplace conflict." Thesis, Stellenbosch : Stellenbosch University, 2012. http://hdl.handle.net/10019.1/95588.

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Thesis (MBA)--Stellenbosch University, 2012.<br>ENGLISH ABSTRACT: The costs of conflict within organizations is higher than is often realized due, amongst others, to lowering morale and lower productivity of employees. One of the most common reasons provided during exit interviews when employees resign from organizations, is the manner in which conflicts were addressed by management. A high turnover of employees has a significant cost to organizations as companies have to spend more money to recruit new employees than they would have needed to had the conflicts that had arisen were effectively
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Rhodes, Gloria. "Conflict resolution and conflict transformation practice is there a difference? /." Fairfax, VA : George Mason University, 2008. http://hdl.handle.net/1920/3418.

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Thesis (Ph.D.)--George Mason University, 2008.<br>Vita: p. 253. Thesis director: Wallace Warfield. Submitted in partial fulfillment of the requirements for the degree of Doctor of Philosophy in Conflict Analysis and Resolution. Title from PDF t.p. (viewed Mar. 16, 2009). Includes bibliographical references (p. 235-252). Also issued in print.
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Bücher zum Thema "Conflict management"

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Proksch, Stephan. Conflict Management. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-31885-1.

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Brown, Bettina Lankard. Conflict management. Columbus, OH: ERIC Clearinghouse on Adult, Career, and Vocational Education, Center on Education and Training for Employment, College of Education, the Ohio State University, 1998.

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Owsiak, Andrew P., J. Michael Greig, and Paul F. Diehl. International Conflict and Conflict Management. London: Routledge, 2023. http://dx.doi.org/10.4324/9781003380832.

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McCorkle, Suzanne, and Melanie J. Reese. Personal Conflict Management. 2nd edition. | New York : Routledge, 2017. | Revised edition of the authors’: Routledge, 2017. http://dx.doi.org/10.4324/9781315453811.

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Melanie, Reese, ed. Personal conflict management. Boston: Allyn & Bacon, 2009.

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name, No. Regional conflict management. Lanham, MD: Rowman & Littlefield, 2003.

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F, Diehl Paul, and Lepgold Joseph, eds. Regional conflict management. Lanham, Md: Rowman & Littlefield, 2003.

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Schienle, Werner, and Andreas Steinborn. Psychological Conflict Management. Wiesbaden: Springer Fachmedien Wiesbaden, 2025. https://doi.org/10.1007/978-3-658-47281-8.

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Swanström, Niklas L. P. Conflict, conflict prevention and conflict management and beyond. Stockholm: Institute for Security and Development Policy, 2005.

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Sengati, Philemon. Introduction to conflict and conflict management. Dar es Salaam: Mkuki na Nyota Publishers Limited, 2019.

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Buchteile zum Thema "Conflict management"

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Fahed-Sreih, Josiane. "Conflict Management." In Conflict in Family Businesses, 23–51. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-62852-3_2.

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Doppler, Klaus, and Christoph Lauterburg. "Conflict Management." In Managing Corporate Change, 279–93. Berlin, Heidelberg: Springer Berlin Heidelberg, 2001. http://dx.doi.org/10.1007/978-3-662-04526-8_19.

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Halford, W. Kim, Jemima Petch, and Debra Creedy. "Conflict Management." In Clinical Guide to Helping New Parents, 59–86. New York, NY: Springer New York, 2015. http://dx.doi.org/10.1007/978-1-4939-1613-9_4.

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Ertürk, Egemen. "Conflict Management." In Encyclopedia of Sustainable Management, 689–92. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-25984-5_982.

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Singh, Chandrani, and Aditi Khatri. "Conflict Management." In Principles and Practices of Management and Organizational Behavior, 481–514. London: Routledge India, 2023. http://dx.doi.org/10.4324/9781032634258-15.

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Marklund, Jan. "Conflict Management." In Lead Like a Swede, 178–85. New York: Productivity Press, 2024. http://dx.doi.org/10.4324/9781003537274-27.

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Ertürk, Egemen. "Conflict Management." In Encyclopedia of Sustainable Management, 1–3. Cham: Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-030-02006-4_982-1.

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Fujishin, Randy. "Conflict Management." In Natural Bridges in Interpersonal Communication, 170–93. 3rd ed. New York: Routledge, 2024. http://dx.doi.org/10.4324/9781003327172-8.

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Wakeling, Brian F., Orrin V. Duvuvuei, Justin M. Shannon, Annette Roug, Chad Wilson, and Sara J. K. Hansen. "Conflict Management." In Ecology and Management of Black-tailed and Mule Deer of North America, 333–48. Boca Raton: CRC Press, 2023. http://dx.doi.org/10.1201/9781003354628-23.

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Jianmin, Sun. "Conflict Management." In The ECPH Encyclopedia of Psychology, 1–2. Singapore: Springer Nature Singapore, 2024. http://dx.doi.org/10.1007/978-981-99-6000-2_726-1.

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Konferenzberichte zum Thema "Conflict management"

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Popovic, Kresimir, and Zeljko Hocenski. "Conflict management." In 2009 ICSE Workshop on Leadership and Management in Software Architecture, LMSA. IEEE, 2009. http://dx.doi.org/10.1109/lmsa.2009.5074859.

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Ivetic, Zorana, and Jovanka Tosic. "APPLICATION OF GAME THEORY IN RESOLVING CONFLICT SITUATIONS." In SECURITY AND CRISIS MANAGEMENT - THEORY AND PRACTICE. RASEC, 2024. https://doi.org/10.70995/ttoo4928.

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The modern world is characterized by a multitude of problems that contain conflicts of different interests. The importance and frequency of the problem caused the need to develop techniques for managing conflict situations. Accordingly, game theory has developed as a special direction and methodology used in the study, analysis and resolution of conflict situations. This theoretical direction deals with the phenomenon of making rational decisions in conflict situations and is considered a specific type of mathematical analysis of conflicts. It is a mathematical discipline that deals with the f
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BÎRSAN, Elena. "The role of assertive communication in conflict management." In "Ştiință și educație: noi abordări și perspective", conferinţă ştiinţifică internaţională, 36–43. Ion Creangă Pedagogical State University, 2024. https://doi.org/10.46727/c.v2.21-22-03-2024.p36-43.

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Today, the topic of conflict is of particular interest to specialists in various fields: teachers, psychologists, social workers, sociologists, politicians, managers, diplomats, etc., with in other words, for all those who, in their work, are confronted with problems relating to human interaction. Conflict is a permanent part of our life experience, some people only know how to provoke conflict, others how to resolve it. In the educational environment, conflict involves a confrontation of interests, feelings, needs, ideas, values, opposing attitudes that are difficult to reconcile between teac
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Sapariuc, Adriana (Tudurutã), and Anca Maria Clipa. "Teachers’ Emotional Intelligence and Conflict Management Strategies Implementation Impacting Educational Institution Reputation." In 10th International Scientific Conference ERAZ - Knowledge Based Sustainable Development, 447–56. Association of Economists and Managers of the Balkans, Belgrade, Serbia, 2024. https://doi.org/10.31410/eraz.2024.447.

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The research investigates the impact of teachers’ emotional intelligence (EI) on constructive conflict management, identifies best practices, and examines the effect of conflict management strategies on the educational institution’s reputation. A mixed methodology was employed for this research as 55 teachers’ ESCQ-T (Emotional Skills and Competence Questionnaire for Teachers) was assessed, followed by semi-structured interviews with those with the highest EI. The study identified key practices these teachers use to manage conflicts effectively, fostering the integration-based conflict managem
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Hisarciklilar, Onur, Keyvan Rahmani, and Vince Thomson. "A Conflict Detection Approach for Collaborative Management of Product Interfaces." In ASME 2010 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. ASMEDC, 2010. http://dx.doi.org/10.1115/detc2010-28464.

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In complex products, maintaining subsystem consistency throughout the design process is often a time-consuming process of document exchange among cooperating functions. This paper describes a conflict management approach that lead to the computer-aided management of the product specification conflicts that happen due to the integration of subsystems. In order to define a framework, a systematic interface representation which proposes building generic interface schemes for subsystem connectivity representation is described. Based on this methodology, a functional architecture of the proposed co
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Paresashvili, Nino, Nanuli Okruashvili Okruashvili, Ketevan Chitaladze, and Maia Nikvashvili. "MANAGING ORGANIZATIONAL CONFLICT IN THE PROCESS OF INCREASING EFFECTIVE PERFORMANCE." In 13th International Scientific Conference „Business and Management 2023“. Vilnius Gediminas Technical University, 2023. http://dx.doi.org/10.3846/bm.2023.967.

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The purpose of the research is to determine the impact of organizational conflicts and the stressful environment created on the basis of it the productivity of employees. Based on the goal, 3 tasks were set: determining the level of employee satisfaction and engagement; revealing the frequency of conflict situations in the work environment; determination of mechanisms for overcoming conflict situations. In order to present this, appropriate applied methods are used: 520 employees of enterprises operating in Georgia were interviewed; the gathered information was grouped and processed in the sta
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Yusuf, A. S., and J. H. C. Pretorius. "Conflict management in projects." In 2017 IEEE AFRICON. IEEE, 2017. http://dx.doi.org/10.1109/afrcon.2017.8095588.

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Popova, Olena, Liudmyla Holubnycha, Liudmyla Zelenska, Valentyna Simonok, and Alla Balatsynova. "DEVELOPMENT OF CONFLICT MANAGEMENT SKILL WITH LAW UNIVERSITY STUDENTS." In 9th SWS International Scientific Conferences on SOCIAL SCIENCES - ISCSS 2022. SGEM WORLD SCIENCE, 2022. http://dx.doi.org/10.35603/sws.iscss.2022/s08.081.

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As law enforcement officers work in the system person-person they must possess the ability to stop conflicting parties� opposition, resolve conflicts on the basis of the rule of law. So developing conflict managing skill is crucial in professional training of future law enforcement officers. The article purpose is to identify the impact of the pedagogical conditions of the development of future law specialists� ability to resolve conflicts on the level of this skill development. Research methods were the following: general theoretical ones (analysis, synthesis, induction, deduction); general e
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Sadanandan, Vaishnav, Anwar Sadique, Angeo Pradeep George, Vishal Vinod, and Darshan Unni Raveendran. "Autonomous Drone Solution for Human-Wildlife Conflict Management." In Advances in Design, Materials, Manufacturing and Surface Engineering for Mobility (ADMMS’25). 400 Commonwealth Drive, Warrendale, PA, United States: SAE International, 2025. https://doi.org/10.4271/2025-28-0198.

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&lt;div class="section abstract"&gt;&lt;div class="htmlview paragraph"&gt;Human-wildlife conflicts pose significant challenges to both conservation efforts and community well-being. As these conflicts escalate globally, innovative technologies become imperative for effective and humane management strategies. This paper presents an integrated autonomous drone solution designed to mitigate human-wildlife conflicts by leveraging technologies in drone surveillance and artificial intelligence. The proposed system consists of stationary IR cameras that are setup within the conflict prone areas, whic
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Oruwari, Humphrey Otombosoba. "Assessment of Conflict Management in Niger Delta and Implications for Sustainable Development of Oil and Gas in Nigeria." In SPE Nigeria Annual International Conference and Exhibition. SPE, 2021. http://dx.doi.org/10.2118/208224-ms.

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Abstract Nigerian oil and gas industry have over the years witnessed incessant conflicts between the stakeholders, particularly the host communities in Niger Delta region and the oil and gas companies in partnership with the Federal Government. Conflict which is here defined as manifestation of disagreement between individual and groups arising from differing and mutually incompatible interests has both positive and negative effects depending on how it was managed. Managing conflicts is all about limiting the negative aspects. The study examined conflicts management in Nigeria oil and gas indu
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Berichte der Organisationen zum Thema "Conflict management"

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Mathiasen, Flemming. The African Union and Conflict Management. Fort Belvoir, VA: Defense Technical Information Center, March 2006. http://dx.doi.org/10.21236/ada449366.

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Locke, Christine A. Chinese Methods of Interpersonal Conflict Management. Fort Belvoir, VA: Defense Technical Information Center, May 2007. http://dx.doi.org/10.21236/ada470802.

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Frank, Aaron B. Pre-Conflict Management Tools: Winning the Peace. Fort Belvoir, VA: Defense Technical Information Center, February 2005. http://dx.doi.org/10.21236/ada434726.

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Rendeiro, John. The Spanish Mosaic: a Conflict Management Model for Regionalism. Fort Belvoir, VA: Defense Technical Information Center, March 1999. http://dx.doi.org/10.21236/ada363953.

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Research Institute (IFPRI), International Food Policy. Addressing conflict through collective action in natural resource management. Washington, DC: International Food Policy Research Institute, 2013. http://dx.doi.org/10.2499/capriwp112.

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Morales, Bruce L. Role Conflict: The Impediment to Joint Theater Logistics Management. Fort Belvoir, VA: Defense Technical Information Center, May 2012. http://dx.doi.org/10.21236/ada564039.

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7

Widding, Steinar, Asbjørn Grimsmo, Kirsti Jacobsen, and Annik Apall Austad. Conflict Prevention and Management. A Survival Kit for Small Workplaces. Oslo: Arbeidsforskningsinstituttet, 2012. http://dx.doi.org/10.7577/afi/fou/2012/1.

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8

Boutellis, J. Arthur. The Changing Role of Conventional Arms Control in Preventing and Managing Violent Conflicts. UNIDIR, November 2018. http://dx.doi.org/10.37559/caap/18/pacav/06.

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Annotation:
The excessive accumulation, uncontrolled proliferation and misuse of conventional weapons exacerbates and prolongs the violence and civilian harm caused by conflicts. The United Nations Secretary-General’s Agenda on Disarmament called for an examination of “how measures for disarmament and arms control contributes to processes for conflict prevention, management and resolution.” The publication sets out practical entry points where arms control already supports and reinforces conflict prevention and management efforts, as well as providing key reflections on how the United Nations system and M
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Vandendriessche, Marie, ed. Policy Brief 6: Harnessing the EU’s Comparative Advantages in Conflict Management. EsadeGeo. Center for Global Economy and Geopolitics, March 2024. https://doi.org/10.56269/202403/mv.

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The EU must capitalise on its unique strengths in a highly competitive global arena. Its comparative advantages lie in areas where it has ample experience, know-how, legal competence, and institutional capacity. This policy brief offers recommendations to harness these strengths in conflict prevention, mediation and resolution. By doing so, the EU will be able to act more proactively, assertively and effectively on the international stage. 1. Leverage the expertise of EU agencies for external action The European Commission and the EEAS should further involve EU agencies - particularly those wi
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Priscoli, Jerome D. Conflict Resoultion, Collaboration and Management in International and Regional Water Resources Issues. Fort Belvoir, VA: Defense Technical Information Center, May 1996. http://dx.doi.org/10.21236/ada316931.

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