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Liu-Lastres, Bingjie, Hany Kim, and Tianyu Ying. "Learning from past crises: Evaluating hotels’ online crisis responses to health crises." Tourism and Hospitality Research 20, no. 3 (2019): 372–78. http://dx.doi.org/10.1177/1467358419857779.
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Organizational learning is an important function of tourism crisis management. By examining and evaluating hotels’ responses to the 2010 bed bug crisis on social media, the purpose of this study was to provide insights into how to establish effective crisis responses. Situational crisis communication theory was used as the theoretical framework and a total of 136 management responses were included in the sample. Content analysis and co-occurrence analysis were conducted. The results revealed a learning curve of crisis management for hotels. Enhancing and Bolstering were the most commonly used strategies within the sample. Further analysis showed the inconsistencies between hotels’ crisis response strategies and the situational crisis communication theory guidelines, where instructing information were seldom included. Based on the findings, this study discussed the importance of creating effective crisis responses and future research directions.
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Silva, Juliana Amaral Medeiros da, Gerson Siegmund, and Juliana Bredemeier. "Crisis interventions in online psychological counseling." Trends in Psychiatry and Psychotherapy 37, no. 4 (2015): 171–82. http://dx.doi.org/10.1590/2237-6089-2014-0026.
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Introduction: The world's population is often assailed by crises of various orders. Disasters caused by nature and by humans themselves also impact on people's mental health. Psychological crises, such as suicide attempts, represent a growing problem in mental health. When faced with such scenarios, specific strategies of crisis intervention are both appropriate and necessary. Objective: To conduct a systematic review of the literature dealing with online psychological crisis intervention, describing and discussing their operational design, specific characteristics and applications. Method: A systematic review of literature indexed on the PubMed, PsycINFO, and SciELO databases identified by searches conducted from January to June of 2014. Results: The searches identified 17 empirical studies about online crisis interventions which were reviewed. Three crisis contexts emerged: 1) disasters, 2) risk/prevention of suicide, and 3) trauma. Eleven different intervention programs were described and the predominant treatment approach was cognitive behavioral therapy. The results showed that research into online psychological crisis intervention has been conducted in several different countries, especially the Netherlands and Australia, and that the users of these tools benefit from them. Conclusion: Online crisis interventions have been developed and researched in many countries around the world. In Brazil, there is still a lack of investment and research in this area.
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Jang, Sungha, Jinsoo Kim, Reo Song, and Ho Kim. "Advertising strategy and its effectiveness on consumer online search in a defaming product-harm crisis." Asia Pacific Journal of Marketing and Logistics 30, no. 3 (2018): 705–24. http://dx.doi.org/10.1108/apjml-03-2017-0056.
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PurposeActual product-harm crises pose significant challenges to firms, but so can defaming product-harm crises, which are defined as crises caused by false or malicious rumors made by consumers or competing firms. Unlike typical product-harm crises, in defaming product-harm crises, the truth often emerges only after substantial damage has been done to the victim firm. Thus, crisis management strategies in these two cases may be different. The paper aims to discuss these issues.Design/methodology/approachUsing a defaming product-harm crisis that involved two competing firms, this paper examines how the firms changed their advertising strategies and how the changes affected consumers’ online search behavior regarding the two firms.FindingsThe analyses show that after the crisis, the offending firm sensitively reacted to its own and the victim firm’s advertising levels, but the victim firm did not react to the offending firm’s advertising as it had previously. The effectiveness of advertising on consumers’ online search weakened for both firms after the crisis.Originality/valueThe paper provides a new insight about marketing strategies and their effectiveness in the product-harm crisis literature.
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Choy, Christine Hiu Ying, and Fang Wu. "Comparative case study: when brands handle online confrontations." International Journal of Conflict Management 29, no. 5 (2018): 640–58. http://dx.doi.org/10.1108/ijcma-10-2017-0120.
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Purpose This study aims to examine the theoretical links among three important variables by empirically testing the cases of two international brands. Design/methodology/approach By using a comparative case study design, this study conducts a content analysis of a total of 490 Facebook comments regarding online confrontational crises: Dolce & Gabbana’s photo fiasco and Laneige’s discriminative sales incident. Findings The findings suggest that when evaluating whether or not a company has shouldered responsibility in online confrontational crises, social media users tend to be more influenced by how timely, active and consistent the organization’s reaction is than by the organization’s mere use of concession crisis communication strategies (CCSs). The individual-level perception (perceived degree of organizational crisis responsibility-taking) is a stronger predictor of social media users’ reaction than organization strategies. The earlier that social media user has a perceived improvement in the organization, the more effective is the organization’s strategy to minimize the effects of social media as crisis mobilizer. Originality/value This study confirms theories formulated in a Western context with actual cases from Eastern cultures. Theoretically, this study sheds light on the importance of the individual-level perception for effective use of organization strategy in crisis. This study also suggests the relative significance of positive forms of crisis response, concessions CCSs and their relationship with the perceived degree of crisis responsibility-taking.
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Ding, Yubin, Junling Xu, Sisi Huang, Peipei Li, Cuizhen Lu, and Shenghua Xie. "Risk Perception and Depression in Public Health Crises: Evidence from the COVID-19 Crisis in China." International Journal of Environmental Research and Public Health 17, no. 16 (2020): 5728. http://dx.doi.org/10.3390/ijerph17165728.
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Background: Scant attention has been paid to how risk perceptions of public health crises may affect people’s mental health. Aims: The aims of this study are to (1) construct a conceptual framework for risk perception and depression of people in public health crises, (2) examine how the mental health of people in the crisis of Coronavirus Disease 2019 (COVID-19) is affected by risk perception and its associated factors, including distance perception of the crisis and support of prevention and control policies, and (3) propose policy recommendations on how to deal with psychological problems in the current COVID-19 crisis. Methods: Online questionnaire survey was implemented. A total of 6373 people visited the questionnaire online, 1115 people completed the questionnaire, and the number of valid questionnaires was 1081. Structural equation modeling was employed for data analysis. Results: Risk perception and its associated factors significantly affect the mental health of people in public health crises. Specifically, (1) distance perception of public health crises is negatively associated with depression among people, (2) affective risk perception is positively associated with depression of people in public health crises, (3) cognitive risk perception is negatively associated with depression of people in public health crises, and (4) support of prevention and control policies is negatively associated with depression of people in public health crises. Conclusion: The findings of this study suggest that risk perception plays an important role in affecting the mental health of people in a public health crisis. Therefore, health policies aiming to improve the psychological wellbeing of the people in a public health crisis should take risk perception into consideration.
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Friedman, Hershey H., and Linda Weiser Friedman. "Crises in Education: Online Learning as a Solution." Creative Education 02, no. 03 (2011): 156–63. http://dx.doi.org/10.4236/ce.2011.23022.
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Pramanik, Roshni. "Resource mobilization and contributing resources to a collective task by emergency responders: an experimental study on collaboration in crisis response." Continuity & Resilience Review 3, no. 2 (2021): 149–65. http://dx.doi.org/10.1108/crr-03-2021-0010.
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PurposeTwenty-first century crises reaffirm the need of faster mobilization of resources during crises. Without interorganizational collaboration and resource mobilization, organizing efficient response is not possible. Resource mobilization is an essential aspect of response. It ensures a faster and better response. Collaboration between teams of emergency responders may include commonly known boundary spanning activities such as resource sharing, information sharing and communication. The purpose of this paper is to contribute our knowledge of how to organize a better crisis response through collaboration. More precisely, what strategies work as drivers for emergency responder teams during collaboration in crisis scenarios.Design/methodology/approachThrough design of experiments, using tabletop exercises and online surveys, this study investigates the drivers of collaboration during a crisis scenario. Participants of this study are decision makers and emergency responders from various public actors in crisis management from Sweden.FindingsCollaboration is essential to manage cross-functional services in normal times, as well as meet the growing needs during crises. In absence of collaboration, boundary spanning activities such as sharing resources or information to provide any kind of service will not be possible. For teams to survive in fast-changing environment, they must be able to adapt to the changing demands accordingly. This paper demonstrates which factors are drivers for emergency responders to mobilize resources, especially during crises. It captures the tension between individual and collective goals in crisis response and highlights the drivers that affect decision-making during crises.Originality/valueThe novelty of the paper lies in its methodology using tabletop exercises, design of experiments as part of Six Sigma toolbox and online surveys in combination with weightage of agreements and disagreements and free text answers. Although scientific research so far has demonstrated the need for collaboration during crises, however, which factors act as drivers for emergency responders to collaborate, is lacking scientific evidence. Incentives for collaboration have not been studied enough. These can tell us which strategies can improve collaboration during crises. This research paper is a scientific contribution in that direction.
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Imran, Muhammad, Prasenjit Mitra, and Jaideep Srivastava. "Enabling Rapid Classification of Social Media Communications During Crises." International Journal of Information Systems for Crisis Response and Management 8, no. 3 (2016): 1–17. http://dx.doi.org/10.4018/ijiscram.2016070101.
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The use of social media platforms such as Twitter by affected people during crises is considered a vital source of information for crisis response. However, rapid crisis response requires real-time analysis of online information. When a disaster happens, among other data processing techniques, supervised machine learning can help classify online information in real-time. However, scarcity of labeled data causes poor performance in machine training. Often labeled data from past event is available. Can past labeled data be reused to train classifiers? We study the usefulness of labeled data of past events. We observe the performance of our classifiers trained using different combinations of training sets obtained from past disasters. Moreover, we propose two approaches (target labeling and active learning) to boost classification performance of a learning scheme. We perform extensive experimentation on real crisis datasets and show the utility of past-labeled data to train machine learning classifiers to process sudden-onset crisis-related data in real-time.
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Zhao, Hui. "Contextual awareness on organizational crises: National context and crisis attribution." Public Relations Inquiry 9, no. 1 (2019): 61–79. http://dx.doi.org/10.1177/2046147x19845421.
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This study examines the influences of national contexts on crisis attribution to address the recent appeal for a more contextually sensitive perspective in crisis communication research. Specifically, this study revisits the situational crisis communication theory (SCCT) in the Chinese context by taking an online discussion on Weibo about a high-profile homicide in a McDonald’s restaurant as the case. Built on the framing theory and categorization of national contexts, an inductive framing analysis of 100 top forwarded posts demonstrates a complex negotiation process of context-embedded frames and its significant impacts on crisis attribution. The model of SCCT is then refined by integrating national contexts into the concept of ‘modifier’. Implications for both theory and practice are also discussed.
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Liu, Brooke Fisher. "Distinguishing how elite newspapers and A-list blogs cover crises: Insights for managing crises online." Public Relations Review 36, no. 1 (2010): 28–34. http://dx.doi.org/10.1016/j.pubrev.2009.10.006.
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Fuller, Ryan P., and Antonio La Sala. "Crisis Communication Preparedness Practices Among U.S. Charitable Organizations: Results From a National Survey." SAGE Open 11, no. 2 (2021): 215824402110145. http://dx.doi.org/10.1177/21582440211014516.
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Organizations should prepare for crises, through identifying crisis concerns, having written crisis communication plans, and designating teams for crisis planning and response, for example. Nonprofit organizations, which represent an important sector of U.S. society, are no different in needing to prepare, but to date, a review of their crisis communication preparedness is lacking. Therefore, a national online survey of 2,005 U.S. charitable organizations was administered to determine nonprofit organizations’ adoption of an anticipatory perspective of crisis management. The anticipatory perspective shifts the organization’s focus from reaction to crises to anticipation of them. According to the survey, 75% of organizations reported at least one organizational crisis in the 24 months prior to taking the survey (circa 2017–2019). Loss of a major stakeholder was the most common organizational crisis that had occurred and the greatest future concern. Most nonprofits (97.5%) reported implementing some crisis communication preparedness tactics. Importantly, charitable organizations can enact communication preparedness tactics without significantly detracting from program delivery. Moreover, given the general concerns within the sector, nonprofit organizations should prepare specifically for loss of a major stakeholder and technologically created crises such as data breaches and negative word of mouth on social media.
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DELAVALLADE, THOMAS, LAURE MOUILLET, BERNADETTE BOUCHON-MEUNIER, and EMMANUEL COLLAIN. "MONITORING EVENT FLOWS AND MODELLING SCENARIOS FOR CRISIS PREDICTION: APPLICATION TO ETHNIC CONFLICTS FORECASTING." International Journal of Uncertainty, Fuzziness and Knowledge-Based Systems 15, supp01 (2007): 83–110. http://dx.doi.org/10.1142/s0218488507004479.
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We have developed an early warning prototype, based on a knowledge management approach, so as to carry out the online detection of crises. Experts, with the help of automatic tools, design an ontology describing domain-specific crisis eruption processes. Then a recognition engine performs model-based inference, in order to identify among the events feeding the system, typical sequences that might trigger a crisis. Crises are described in the ontology through the template technique which provides also mechanisms to assess the similarity between stored scenarios and event flows related to the monitored process. This technique takes into account imperfect knowledge and uncertainties: for instance, imprecise temporal constraints between events are represented by fuzzy sets.
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Corbu, Nicoleta, Raluca Buturoiu, and Flavia Durach. "Framing the Refugee Crisis in Online Media: A Romanian Perspective." Romanian Journal of Communication and Public Relations 19, no. 2 (2017): 5. http://dx.doi.org/10.21018/rjcpr.2017.2.234.
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The European Union (EU) is under severe pressure, due to the multiple crises it has to manage. Among them, the refugee crisis is remarkable, since it is shaking both the individual member states and the EU as a whole. The media coverage of the refugee crisis is important because the media still are the main source of information concerning distant issues (the refugee crisis included), and as such it facilitates people’s access to social reality. Using the perspective of agenda-setting and the conceptual background of framing theory, we aim to (1) identify the most prominent frames online media employ with reference to the refugee crisis, and (2) reveal the tone of voice online media use when portraying issues related to this crisis. To achieve these two goals, we content analyzed 1493 online news articles, published between April 15, 2015 and February 29, 2016. Main findings show that online media outlets mainly refer to the refugee crisis in terms of responsibility and conflict, in this order of prominence. At the same time, online media portals prefer using a reasonably balanced viewpoint when portraying the refugees, and a slightly negative one in terms of attitudes towards the European Union.
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Suwandee, Sasithorn, Jiraporn Surachartkumtonkun, and Aurathai Lertwannawit. "EWOM firestorm: young consumers and online community." Young Consumers 21, no. 1 (2019): 1–15. http://dx.doi.org/10.1108/yc-03-2019-0982.
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Purpose This study aims to examine the influence of homophily in an online community and the effect of electronic word of mouth (eWOM) consensus on young consumers’ attitudes. Design/methodology/approach This study implemented an experimental research design using a two (low/high homophily) × two (low/high eWOM consensus) mixed factorial design. This study explores young consumers’ changes in brand attitude after encountering negative eWOM. Findings The results indicate that a high consensus of negative eWOM among online community members leads to significant changes in attitude, while a low consensus of negative eWOM does not produce such an effect. Negative eWOM from either high or low homophilous sources produces significant changes in attitude. There are significant attitude changes when a strong consensus of negative eWOM is received from a source with a high level of homophily. Research limitations/implications Service failures in offline service settings lead to the dissemination of negative eWOM on social media. To handle and prevent social media crises, researchers should understand online crises antecedents relating to information characteristics i.e. eWOM consensus and characteristics of online community members to evaluate the crises impact. Brands should monitor tone and dialogue of online community member on social media to remedy and diminish any damage done to their brand image from negative eWOM. Originality/value This study contributes to the application of social network theory by understanding the role of nodes on negative eWOM effect in social media.
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Shchedrinskaya, O. M., and M. A. Bebchuk. "Online Counseling Through the Lens of Professional Ethics: Challenges and Solutions." Консультативная психология и психотерапия 28, no. 3 (2020): 84–99. http://dx.doi.org/10.17759/cpp.2020280306.
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The paper focuses on benefits, limitations, and ethical risks associated with online counseling yielded from domestic and international studies. We provide a detailed description of the most common online counseling ethical dilemmas, such as determining format suitability, taking action in crises, identification issues, method validity, regional differences in ethical and legal practices, confidentiality limitations, and establishing professional boundaries. A few options for ethical decision-making are offered, as well as advice on averting technical and ethical issues. We provide a specific version of informed consent for online counseling services, that helps ensure safety and protect both parties. It also describes the main aspects of online counseling, its technical and confidentiality limitations, crisis procedures, and ways to address potential conflicts.
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Catharina Gontijo e Barcellos, Ana Ângela, Marcela Luiza Lopes Ferreira, Mayra De Aquino Mendes Santos, and César Rota Júnior. "Plantão Psicológico Online em Tempos de Pandemia." Revista Unimontes Científica 22, no. 2 (2021): 1–15. http://dx.doi.org/10.46551/ruc.v22n2a10.
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O mundo enfrenta hoje um inimigo comum e invisível, o novo Coronavírus, agente causador da COVID-19, configurando-se um cenário de inúmeras mudanças e incertezas. O presente relato de experiência tem como objeto apresentação e discussão das vivências de um projeto de Plantão Psicológico idealizado e desenvolvido por um grupo de psicólogas no norte de Minas Gerais, de maneira voluntária e online. A gênese desse projeto parte da inquietação e preocupação de profissionais da psicologia, em um cenário de crise e instabilidade oriundo da pandemia, com reais mudanças estruturais na sociedade, em todos os âmbitos e com desdobramentos para a saúde mental da população. Objetivamos elucidar a importância do plantão psicológico como aparato em momento de crise e contribuições da Logoterapia e Análise Existencial na condução dos atendimentos. Através do método de análise quantitativa dos atendimentos efetuados, buscou-se apresentar o perfil dos usuários do serviço, embasada em revisão teórica acerca dos conceitos fundamentais sobre plantão psicológico e logoterapia, ressaltamos que o projeto tem se efetivado como espaço de acolhimento e cuidado para quem o solicite. Concluímos que essa modalidade configura-se como importante mecanismo de suporte e transformador de realidade e combate a crises de urgência e emergências emocionais.
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Lee, Gwendolyn K., Joseph Lampel, and Zur Shapira. "After the Storm Has Passed: Translating Crisis Experience into Useful Knowledge." Organization Science 31, no. 4 (2020): 1037–51. http://dx.doi.org/10.1287/orsc.2020.1366.
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This virtual special issue (VSI) collects together 19 papers published in Organization Science that explore how organizations learn from crises. The objective is to discuss insights that can help us understand the COVID-19 pandemic crisis, implications that existing research carries for organizations’ abilities to keep hard-earned lessons after the storm passes, and opportunities that the current phenomenon offers for future inquiry in this domain. Organizations, large and small, in scores of countries, have suspended normal operations. To survive, many organizations have adapted by shifting almost all human-to-human interactions online while facing an ethical dilemma and a tense tradeoff between public health and economic well-being. We take stock of the research on organizational learning from crises, summarize useful knowledge for managing the current crisis, and provide directions for future research.
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Juelsrud, Ragnar E., and Plamen T. Nenov. "Dividend Payouts and Rollover Crises." Review of Financial Studies 33, no. 9 (2019): 4139–85. http://dx.doi.org/10.1093/rfs/hhz130.
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Abstract We study dividend payouts when banks face coordination-based rollover crises. Banks in the model can use dividends to both risk shift and signal their available liquidity to short-term lenders, thus, influencing the lenders’ actions. In the unique equilibrium both channels induce banks to pay higher dividends than in the absence of a rollover crisis. In our model banks exert an informational externality on other banks via the inferences and actions of lenders. Optimal dividend regulation that corrects this externality and promote financial stability includes a binding cap on dividends. We also discuss testable implications of our theory. Authors have furnished an Internet Appendix, which is available on the Oxford University Press Web site next to the link to the final published paper online
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Dematagoda, Udith. "Revenge of the Nerds: Recidivist Masculinity, Identity Politics and the Online ‘Culture Wars’." Journal of Extreme Anthropology 1, no. 3 (2017): 139–48. http://dx.doi.org/10.5617/jea.5359.
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This paper is longform commentary and analysis of Angela Nagle's recent work Kill All Normies Online culture wars from 4chan and Tumblr to Trump and the alt-right. It explores the work's relevance to 'Extreme Masculinties', and places it within the context of the contemporary poltiical situation. The work's main thesis on the aesthetic and libidinal forms and characteristics of the 'Alt-Right' are heavily interrogated and placed within the historical context of previous 'crises' in masculinity. This analysis proceeds to further explore the existence of this contemporary crisis through the broader spectrum of identity politics, and its problematic ideological conflicts and consequences.
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Prayudi, Prayudi, and Virginia Ayu Sagita. "News Construction of COVID’s Crisis Management of Indonesian Government through Detik.com." Jurnal Ilmu Komunikasi 19, no. 1 (2021): 93. http://dx.doi.org/10.31315/jik.v19i1.4503.
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The COVID-19 pandemic has hit all parts of the world. This led to crises in various governments regarding how the government deals with the effects of this virus. This study aims to analyze the text of the Indonesian government’s crisis communication news in the face of the COVID-19 issue in the online media Detik.com. The research method used is qualitative research with a textual analysis approach. The results showed that Detik.com reports the problem straightforwardly. Detik.com maintains a firm editorial policy and commits to presenting an even-handed and fair view of issues. Detik.com seeks to reveal how the Government responded at the start of the crisis, government policies during the crisis, and how the public responded to government policies. This research shows how online media in Indonesia constructed news on Indonesian government crisis communication in handling the COVID-19 pandemic. The substance of this research contributes in the form of new policy recommendations for online media news leaders to deliver news openly, straightforwardly, and critically that prioritizes social responsibility to the public.
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Pollák, František, Ján Dobrovič, Jan Váchal, Jarmila Straková, and Petra Pártlová. "Crisis Management of Corporate Reputation- Analysis of selected E-Commerce Entities in Times of Global Pandemics." INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE AND BUSINESS ADMINISTRATION 7, no. 2 (2021): 28–34. http://dx.doi.org/10.18775/ijmsba.1849-5664-5419.2014.72.1004.
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The main aim of the paper is to present selected results of a comprehensive analysis of crisis management of corporate reputation of the best e-commerce entities operating on the Slovak internet market. On the sample of selected winners of the Heureka Group Shop of the year 2019 Quality Award poll, we conducted an in-depth analysis of their online reputation at the peak time of an ongoing pandemic. As part of the analysis, we examined the online environment from the perspective of all relevant determinants of reputation, the results were then clearly interpreted and offer a comprehensive view of crisis management of reputation in the online environment. The findings can serve as a basis for further research, or as a benchmark in the event of a recurrence of crises of a similar nature and magnitude in the future in order to eliminate shortcomings and maximize the effectiveness of marketing communication in brand building and brand protection.
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Moon, Zachary. "Online Classrooms and Ontological Crises: Pedagogies of Porosity and Political Participation." Journal of Pastoral Theology 27, no. 3 (2017): 171–80. http://dx.doi.org/10.1080/10649867.2018.1452690.
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Lee, Yin-I., and Yan Jin. "Crisis Information Seeking and Sharing (CISS): Scale Development for Measuring Publics’ Communicative Behavior in Social-Mediated Public Health Crises." Journal of International Crisis and Risk Communication Research 2, no. 1 (2019): 13–38. http://dx.doi.org/10.30658/jicrcr.2.1.2.
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This study first refines the conceptual framework of publics’ communicative behavior in social mediated health crises. Then two multiple-item scales for measuring publics’ health crisis information seeking and sharing (CISS) are developed and tested by employing online survey data sets from a random national sample of 279 adults and 280 adults in the United States, respectively. Results indicate seven types of crisis information seeking behavior and 17 types of crisis information sharing behavior crossing over platforms, channels, and information sources. The CISS scales provide a valid and reliable tool for crisis communication researchers and practitioners to measure publics’ information seeking and sharing activities in social-mediated public health crisis communication.
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Popa, Daniela, Angela Repanovici, Daciana Lupu, Mariana Norel, and Claudiu Coman. "Using Mixed Methods to Understand Teaching and Learning in COVID 19 Times." Sustainability 12, no. 20 (2020): 8726. http://dx.doi.org/10.3390/su12208726.
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This research focuses on teaching–learning behavior in the online environment under crisis conditions, such as those caused by COVID-19. Data were collected from 427 participants from Central and Eastern Europe and North and Central Asia. An integrative mixed method design was used, combining components of both qualitative and quantitative research. The research method used was the inquiry based on a semi-structured questionnaire, which combined closed items with open-ended and semi-structured interviews. The quantitative results revealed significant differences between professors and students regarding the self-reported adaptability level, creativity, need for help in online teaching–learning, and collaboration with colleagues for solving problems in the online teaching–learning medium. The opinions of professors do not differ from those of students regarding the advantages, disadvantages, vulnerable areas, and aspects of online education. Thematic analysis, used to analyze the qualitative data, emphasized the participants’ perceptions of online teaching–learning efficiency in crises. Based on the results, it was concluded that the aspects that need to become a priority in online education concern mainly the didactic quality of the learning experience.
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Thompson, Kim M., and Clayton Copeland. "Inclusive considerations for optimal online learning in times of disasters and crises." Information and Learning Sciences 121, no. 7/8 (2020): 481–86. http://dx.doi.org/10.1108/ils-04-2020-0083.
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Emergencies can create situations where traditional face-to-face courses need to quickly be transferred to be online. When transitioning, it is easy to focus on simply moving content into an online learning management system quickly and training instructors and students in the basics of how to use the platform in a pared-down learning structure. However, this article argues that approaching emergency course redesign with accessibility in mind at the start of the transition will ensure that more students, including students with disabilities, succeed in the online learning environment. This also helps ensure the course is designed for optimal student learning outcomes.
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Kummer, Michael, Olga Slivko, and Xiaoquan (Michael) Zhang. "Unemployment and Digital Public Goods Contribution." Information Systems Research 31, no. 3 (2020): 801–19. http://dx.doi.org/10.1287/isre.2019.0916.
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Economic crises have a harmful effect on employment. However, whereas the resulting loss of jobs has been shown to have many negative consequences for the affected individuals, it may also push them into new activities, such as provision of service to their communities. In this paper, we show how individuals engage in socially useful activities after an increase in unemployment. Specifically, we document increased online content generation at Wikipedia, the world’s largest user-generated knowledge repository. Leveraging German district-level and European country-level unemployment data, we analyze the relationship between the economic crisis in 2008–2010 and contributions to Wikipedia. We find increased socially valuable activity in the form of knowledge acquisition and contributions to Wikipedia. For German districts, we observe an increase in the rate of content generation on Wikipedia in more severely affected districts. These effects are even stronger at the European country level. Our findings suggest that public goods provision increases as a positive side effect of economic crises. We stress that similar patterns could apply to other digital content platforms. Under the backdrop that the potential value of the outcome of online volunteering and its societal impact is expected to grow drastically in the next years, we show that platforms could benefit from negative economic conditions in attracting volunteers. Moreover, in the coming years, the rapid development of artificial intelligence will call for a rise of online volunteering platforms. Therefore, the potential value of the outcome of online volunteering and its societal impact is expected to grow drastically in the next years.
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Ma, Qi, Chi-Cheng Chang, and Chin-Tsai Lin. "Detecting the Crisis of Supply Chain Management on E-Commerce for Sustainability Using Q-Technique." Sustainability 13, no. 16 (2021): 9098. http://dx.doi.org/10.3390/su13169098.
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Detecting the crisis of supply chain management is an important subject for the sustainable management of e-commerce. The purpose of this study was to explore the application of Q-technique to the detection of supply chain crises in the imported food industry under the influence of COVID-19. Literature analysis, expert consultation, and Q-technique methods were adopted. We used an expert consultation and questionnaire survey combined with Q-technique using the imported food industry in Taiwan as an example. Fifteen business owners were interviewed to identify priorities for supply chain crises, and 137 questionnaires were collected to determine the strength of each item. By investigating suppliers, distributors, wholesalers, platform operators, online sellers, and logistics operators, this study obtained the priority of supply chain crisis items and the strength of factors for each item. The results show that Q-technique can effectively detect the crisis of cross-border supply chain management, clarifying import food industry e-commerce supply chain crisis items and determining their priority and strength, to help enterprises make emergency decisions regarding supply chain operation, and they can also be used as a reference for enterprises to respond to the crisis.
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Krishna, Arunima, and Kelly S. Vibber. "Victims or conspirators? Understanding a hot-issue public’s online reactions to a victim cluster crisis." Journal of Communication Management 21, no. 3 (2017): 303–18. http://dx.doi.org/10.1108/jcom-08-2016-0067.
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Purpose The purpose of this paper is to qualitatively understand the reactions of online publics to a victim cluster crisis as the crisis unfolds and offer a new way of tracking online hot-issue publics using comments on online news articles. Design/methodology/approach This research uses a mixed-methods approach, employing both descriptive quantitative techniques and qualitative thematic analysis. Findings Qualitative analyses of online news comments on BuzzFeed and the Huffington Post revealed that publics’ reaction to the cyber-attack on Sony, the following threats of attack, and Sony’s response to it largely ran counter to the situational crisis communication theory’s (SCCT) assumptions about victim cluster crises. Analyses also revealed a pattern in the volume of comments on the two online news outlets, supporting the conceptualization of hot-issue publics growing and decreasing as news coverage of an issue rises and falls. Research limitations/implications The analysis was limited to one incident and two online media. Practical implications This paper provides empirical support for the use of online news comments to track hot-issue publics and what is important to them. In addition, tracking the tone and content of the comments allows for an examination of the fit of SCCT assumptions and provides a way for practitioners to understand public opinion and adapt communication plans based on insights gleaned from such data. Originality/value This study is one of few to provide empirical support for the conceptualization of hot-issue publics, and to do so using online news comments. In addition, it is one of very few to study the SCCT in real-world settings, examining real publics’ reactions to real issues.
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Gupta, Aditi, Anshika Sharma, and Prof Patiraj Kumari. "A Thematic Analysis Of Incivility In Online Classroom: A Study In Indian Context." Journal of University of Shanghai for Science and Technology 23, no. 09 (2021): 65–84. http://dx.doi.org/10.51201/jusst/21/08487.
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The current situation of COVID 19 not only involves global health crisis but also economic and social crises. It has brought about a change in the system of education by conducting all academic activities online. Acc. to ILO, a world of universal distance education (as nearly 94% of learners have faced school closures) is created. Online education is a new concept for most Indians, creates room for incivility. Incivility is defined as a lack of manners, courteousness, and respect which deteriorates the decorum leading to disturbance in teaching and learning of the class. This study is focused on incivility in online teaching and learning. A total of 130 college students from around the country were asked to fill an open-ended online questionnaire to know their views on incivility in the online classroom. The overall thematic analysis resulted in the identification of three themes i.e. reported incidents, possible causes, and measures to reduce incivility in the online classrooms. In the time of pandemic where almost all the dissemination of education is done online to minimize the effect of the pandemic on the education system, incivility is a stumbling block. Therefore, it is important to bring incivility in online education in limelight as tackling incivility is the need of the hour.
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Overchuk, Viktoriia, Marianna Yaroshchuk, Tetiana Danylchenko, Anastasiia Litvinova, and Larysa Absalyamova. "Psychological counselling methodology for overcoming a life crisis." LAPLAGE EM REVISTA 7, Extra-E (2021): 359–68. http://dx.doi.org/10.24115/s2446-622020217extra-e1204p.359-368.
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The aim of the present study is to determine a set of interconnected methods and techniques of psychological counseling in overcoming life crises for clients of all ages. In an online survey, 182 psychologists-practitioners (Ukraine) took part. The list of positive and negative elements of normative crises in human life according to four life stages was outlined. It was determined, that in order to reveal the life crisis of patients at the age of 20-23 years practical psychologists recommend using the following methods: analysis of the content of metaphors, psychological testing within the framework of personality constructs and the specialized method of semantic differential. Practical psychologists recommend the following techniques for identifying the life crisis of patients aged 27-33 years: psychotherapy-based supervision models, developmental supervision models, and social role models. Practicing psychologists recommend the following techniques for identifying the life crisis of patients aged 39-45 years: developmental supervision models and social role models. For revealing of life crisis of patients at the age of 55-65 years old practical psychologists recommend to use the technique of the structured diagnostic interview.
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Mirivel, Julien Christian, and Avinash Thombre. "Surviving Online: An Analysis of How Burn Survivors Recover from Life Crises." Southern Communication Journal 75, no. 3 (2010): 232–54. http://dx.doi.org/10.1080/10417940903377151.
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Murfi, Ali, Irwan Fathurrochman, Atika Atika, and Nora Saiva Jannana. "Kepemimpinan Sekolah dalam Situasi Krisis Covid-19 di Indonesia." MANAGERIA: Jurnal Manajemen Pendidikan Islam 5, no. 1 (2020): 119–36. http://dx.doi.org/10.14421/manageria.2020.51-07.
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Coronavirus disease (Covid-19) is shaking the world. This massive event triggered by infectious disease is beyond the predictions of many people, even practitioners, and experts in the field of crisis management. Now all sectors are affected, including the world of Education. Academic leaders respond by moving their educational activities and those related online. The decision to pivot into distance learning is made quickly. This research focuses on highlighting how the headmaster's leadership in carrying out crisis management in the Islamic School of Al-Azhar Cairo Yogyakarta by going through the stages, namely 1) Before the Crisis, 2) During the Crisis, 3) After the Crisis. This research uses a qualitative method with the type of case study. The results showed that Before the Crisis stage was carried out by implementing the Covid-19 Prevention Literacy policy. The stages during the crisis are carried out with (a) Health Talk, (b) Learning from Home Policy, and (c) Video and Podcast Challenge. After the crisis phase, the principal develops a collaborative approach to leadership, evaluating, and controlling the various effects of the crisis to prevent future crises. Crisis management is needed so that schools can be better prepared to deal with crises and reduce their impact so that the learning process and managerial activities can continue to run productively.
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Romenti, Stefania, Grazia Murtarelli, and Chiara Valentini. "Organisations' conversations in social media: applying dialogue strategies in times of crises." Corporate Communications: An International Journal 19, no. 1 (2014): 10–33. http://dx.doi.org/10.1108/ccij-05-2012-0041.
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Purpose – The aim of this paper is to develop and test a theoretical framework, grounded in managerial and organisational theories of dialogue, through which organisations can take decisions in relation to the most appropriate crisis response strategies for handling social media stakeholders. Design/methodology/approach – The theoretical framework is developed through a conceptual analysis of literature on dialogue, social media and crisis communication. The theoretical framework is then tested in eight different international organisations experiencing a crisis. For each case, different web contents, such as organisations' status updates/posts, links, videos published on Facebook, Twitter, and YouTube, were analysed using a rhetorical research approach. Findings – The analysed organisations apply different online dialogue strategies according to crisis types and in combination with specific crisis response strategies. Most of the organisations investigated carry on those dialogue strategies suitable to develop consensus (concertative), guide conversations on specific topics or issues (framing), find solutions to the crisis collectively (transformative). Concertative strategies were often associated with informative crisis response strategies, framing strategies with denial and justification crisis response strategies and transformative strategies with corrective actions. Research limitations/implications – By using a dialogic perspective in setting up online conversations with their external stakeholders, the paper proposes a theoretical model to explain companies' decisions in carrying on online dialogues during critical situations and thus contribute to the body of knowledge on online crisis communications. Practical implications – The proposed model can support crisis communicators to manage dialogue's aims and dimensions differently by taking into account both contextual and situational conditions. Originality/value – By integrating management studies on dialogue into crisis communication and social media literature, the authors intend to offer an alternative thinking of organisations' decision-making in relation to crisis response strategies and social media stakeholders.
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van der Meer, Toni G. L. A. "Public Frame Building: The Role of Source Usage in Times of Crisis." Communication Research 45, no. 6 (2016): 956–81. http://dx.doi.org/10.1177/0093650216644027.
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New media have markedly enhanced the public’s capacity to influence the framing of an issue, especially within crisis situations. By relying on research triangulation, this study aims to map the comprehensive frame-building process of the public as an understudied domain within framing and crisis research. Study 1 uses advanced automated content analyses of crisis-related tweets ( N = 252,711) to examine how the public built frames online with the use of information sources. Study 2 applies an innovative vignette study ( N = 772) to investigate the conditions that influence the public’s source selection during crises. The findings illustrate how the public uses sources to address certain frame functions and show that source usage is subject to external factors (i.e., crisis origin and magnitude) as well as internal factors (i.e., crisis involvement and habitual source use).
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Snoussi, Thouraya. "Social Media for Crisis Communication Management." International Journal of Business and Management Research 8, no. 3 (2020): 64–72. http://dx.doi.org/10.37391/ijbmr.080302.
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This paper analyzes trends related to the role of social media in crisis communication. The author posed a question about the attitudes of online media actors (communication, public relations and marketing experts) towards using social media as a strategic communication tool in times of crisis; Emphasis on two different crises: the 2016 Turkish political crisis and the global health pandemic (COVID-19) in 2020. Communications actors' perceptions and behaviors of social media in times of crisis were tracked through a mixed method (a content analysis of 40 online publications about the military coup attempt in Turkey, and 20 semi structured in-depth interviews about the usage of social media during the quarantine period). The results showed that social media is a lifeboat that is provided to organizations in times of crisis, as communication with customers becomes a vital factor in managing critical situations. Meanwhile, some participants expressed reservations about confidence in the use of social media in times of crisis, stressing that these networks are a double-edged sword. As the keyword for crisis management, a strategic communication plan should take place via social media to discuss customer inquiries with clients, answer their questions, and try to reduce their anxiety, according to the interviewee.
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Whittle, Clayton, Sonia Tiwari, Shulong Yan, and Jeff Williams. "Emergency remote teaching environment: a conceptual framework for responsive online teaching in crises." Information and Learning Sciences 121, no. 5/6 (2020): 311–19. http://dx.doi.org/10.1108/ils-04-2020-0099.
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Purpose This study aims to provide an educational framework for not only the emerging COVID crisis but also future emergency remote teaching environments (ERTE). Design/methodology/approach Using participatory design methodologies, this study engages K-12 teachers and professional instructional designers in a design-focused discussion. Findings This work identifies thematic elements present across multiple subject areas, school districts, learner ages and socio-economic situations. Using these themes, as well as design solutions created by our participants, the authors propose the ERTE framework. Research limitations/implications The framework presented is grounded in the experiences of a limited number of teachers, but presents a theoretically grounded approach to teaching in an emergent field. Practical implications This framework is designed for practical application for use by teachers operating in ERTE. Originality/value Though multiple online teaching frameworks exist, the ERTE framework is novel in its emphasis on shifting constants and variables rather than planned pedagogy and is specifically for use in unplanned or responsive remote teaching situations.
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Bennett, Samuel. "New “Crises,” Old Habits: Online Interdiscursivity and Intertextuality in UK Migration Policy Discourses." Journal of Immigrant & Refugee Studies 16, no. 1-2 (2016): 140–60. http://dx.doi.org/10.1080/15562948.2016.1257753.
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Baytiyeh, Hoda. "Mobile Learning Technologies as a Means of Maintaining Education Delivery In Crisis Situations." International Journal of Information and Communication Technology Education 15, no. 3 (2019): 1–10. http://dx.doi.org/10.4018/ijicte.2019070101.
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The disruption of education services during major crises poses a challenge for international agencies, governments, schools, and communities. The article demonstrates a potential role for mobile technologies in supporting continuity of education delivery during temporary school closures caused by such crises. Discussing how school administrators can reduce the impact on students, this article describes an interactive online educational environment and outlines the advantages of available mobile learning devices for this purpose. With proper training, teachers can integrate mobile learning tools in both classroom activities and out-of-classroom learning. The article will be of interest to educational policy makers and school administrators with responsibility for ensuring continued education delivery in the aftermath of major crises.
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Peimani, Nastaran, and Hesam Kamalipour. "Online Education and the COVID-19 Outbreak: A Case Study of Online Teaching during Lockdown." Education Sciences 11, no. 2 (2021): 72. http://dx.doi.org/10.3390/educsci11020072.
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The COVID-19 pandemic has become a critical challenge for the higher education sector. Exploring the capacity of this sector to adapt in the state of uncertainty has become more significant than ever. In this paper, we critically reflect on our experience of teaching urban design research methods online during the early COVID-19 lockdown in the UK. This is an exploratory case study with a qualitative approach with an aim to inform resilient practices of teaching in the face of public health emergencies. Drawing on the experience of teaching the Research Methods and Techniques subject during lockdown, we discuss the rapid transition from face-to-face to online teaching and point to the challenges and opportunities in relation to the learning and teaching activities, assessment and feedback, and digital platforms. This paper concludes by outlining some key considerations to inform the development of more adaptive and resilient approaches to online teaching in the context of unprecedented global health crises such as the COVID-19 pandemic. We argue that it is critical to move beyond fixed pedagogical frameworks to harness the productive capacities of adaptive teaching.
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Strauβ, Nadine, and Jeroen Jonkman. "The benefit of issue management: anticipating crises in the digital age." Journal of Communication Management 21, no. 1 (2017): 34–50. http://dx.doi.org/10.1108/jcom-05-2016-0033.
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Purpose The purpose of this paper is to find out how issue management and media monitoring is exercised in the digital age to anticipate crises. More specifically, it was investigated how these practices differ across communication professionals, organizations, and sectors in the Netherlands. Organizations are nowadays confronted with a fast-changing environment. Anticipating dicey issues, being in control of the flow of messages, and managing various stakeholders on diverse channels becomes a primary concern for organizations these days. Design/methodology/approach The study relies on qualitative interviews with 17 communication professionals working in various industrial sectors in the Netherlands. Professionals were recruited from distinct organizations and from diverse sectors, including media, public affairs, technology, consultancy, municipality, lottery, oil/gas, cultural, insurance, and the financial industry. The interview data were analyzed by means of an inductive analysis and in-depth reading. Findings Practitioners seem to acknowledge the importance of issue monitoring. However, professionals differ with regard to their expertise in online media monitoring, depending on the sector they work for. Stakeholder mapping and the monitoring of competitors has been found to be crucial for issue management, but also to vary among large and small organizations. Eventually, monitoring in times of crises was seen indispensable. It also has the potential to empower practitioners within their organizations. Originality/value New technologies, external services, and automized monitoring processes have facilitated issue monitoring for professionals to a great extent, making it possible to analyze great amounts of data efficiently in short time and with fewer resources. Furthermore, the focus of media monitoring is increasingly moving toward the online sphere, including the active engagement of stakeholders. Eventually, the empowerment of practitioners through online monitoring practices in times of crises can be considered as a further step toward the positioning of communication professionals within the dominant coalition.
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Kazlauskienė, Asta. "Industry Specifics and Consumers’ Reactions to Business Crises." Economics and Business 32, no. 1 (2018): 5–20. http://dx.doi.org/10.1515/eb-2018-0001.
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Abstract Different scientific studies provide many valuable recommendations how to manage crises in order to lessen their negative effect on relations with consumers. But the question whether the same business crises management rules can be applied for different industries, or they must be adapted depending on industries specifics, has not received sufficient scientific attention. Knowledge gaps about industry specific effect on consumer reactions to business crises remain. This study focuses on understanding the differences in consumers’ reactions in business crises situations with regard to controversial evaluation in the society of “the sin industries” (alcohol, tobacco, gambling, etc.) and ordinary industries (not having controversial associations). Experimental research design, including online experiment with tobacco, beer and functional soft drinks consumers (in total 306 respondents), was chosen for competing research hypotheses testing. Empirical evidence was in line with theoretical argumentation about less negative consumers’ reactions during business crises in case of “sin industries” versus ordinary industry. This study shows that consumers attitudes, such as perception of company’s product quality, trust, social responsibility and behavioural intentions, such as intention to buy and recommend company’s products, are less negative during business crises in lower reputation “sin industries” than in ordinary industries.
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Abbas, Randa Khair, Eman Abu Hanna Nahhas, Khawla Zoabi, Ibtisam Marey-Sarwan, and Hanadi Abu Ahmad. "Real Time Experience of Participants in Higher Education During The Coronavirus: A Case Study." Curriculum and Teaching 36, no. 1 (2021): 51–70. http://dx.doi.org/10.7459/ct/36.1.05.
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This case study explored the real-time experience of participants in the Arab Academic College for Education in Haifa, Israel, during the coronavirus pandemic. Twenty in-depth interviews were conducted with management, administrative staff, faculty and students. Participants' stories reveal that feelings of stress and isolation gave way to new learning and self-discovery, a new relationship with time, and the creation of new knowledge on the personal and institutional levels. Strong, coordinated leadership, combined with legal and financial security, facilitated the transition to online learning and allowed the college to emerge from the crisis successfully. Implications are drawn for dealing with future crises.
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Zhao, Hui. "Beyond culture: Advancing the understanding of political and technological contexts in crisis communication." International Communication Gazette 83, no. 5 (2021): 517–37. http://dx.doi.org/10.1177/17480485211029066.
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This study aims to theoretically advance the context-oriented tradition in crisis communication by highlighting the political and technological contexts for understanding organisational crises. Using China as a case, the study proposes a broader analytical framework that investigates the societal contexts’ impact on crisis communication from political and technological domains. The analytical framework includes, first, the examination of the authoritarian regime with a divided power structure as the political context in China. Assessing political ideology, political structure, and political history as political contexts allows for a more comprehensive understanding of the impact of political contexts on crisis communication temporally and structurally; second, the investigation of internet users’ voices in a government-regulated commercial space as the technological context in China. Online participation and internet language thereby emerge as prominent parts of the technological contexts for understanding crisis communication in China. The implications and directions of research are also discussed.
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Yates, Anne, and Louise Starkey. "Were we ready? New Zealand high school students' experiences of online learning during school closures of Covid-19, 2020." New Zealand Annual Review of Education 25 (July 20, 2021): 20–38. http://dx.doi.org/10.26686/nzaroe.v25.6912.
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The Covid-19 pandemic of 2020 resulted in New Zealand schools closing and teaching moving to online. This paper reports research which investigated senior high school students experience of learning from home during these school closures and anything about the experience that they would like continued in the future. High school students in their final two years of schooling (n=1975) responded to a questionnaire consisting of quantitative and qualitative questions with qualitative data analysed thematically and quantitative data with descriptive statistics. Findings revealed that a variety of learning activities, feedback on learning, positive social interactions and effective use of technology supported students. A lack of motivation and daily structure were the major hinderances. The key experience they would like continued was greater flexibility in their learning. Schools demonstrated varying degrees of readiness for the crisis, but findings showed the need for resilience plans which include policies and practices for student and teacher digital readiness in preparation for future crises which result in emergency online learning.
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Wang, Yan. "Brand crisis communication through social media." Corporate Communications: An International Journal 21, no. 1 (2016): 56–72. http://dx.doi.org/10.1108/ccij-10-2014-0065.
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Purpose – The purpose of this paper is to investigate how companies make use of social media communication to turn crises into opportunities and how consumers respond to this brand management strategy, and evaluate the effects of this kind of advertising campaign. Design/methodology/approach – This study uses the textual analysis method to examine the verbal fight between two brand competitors on Sina Weibo. An interpretative analysis approach is adopted to analyze a series of micro-blog messages and relevant responses and comments. A statistical analysis is conducted to reveal the public opinion on this case. Findings – The brand crisis due to trademark dispute has been successfully turned into an advertising campaign, which received eager and favorable responses from the consumers. In the name of making apologies, the company in crisis availed itself of the Weibo platform to make a veiled protest against the verdict of the Court. The technique “acting cute” was proved to be effective in diminishing the negative effect of a brand crisis and winning public sympathy and support. Research limitations/implications – The research findings may provide insights into the interplay between brand advertising and corporate crisis communication on the platform of social media. Practical implications – This study can inform practitioners of useful techniques to deal with brand crises via social media. Originality/value – The value of this study lies not only in its contribution to the body of knowledge on online crisis management with a case of Chinese companies, but also in its validation of the interplay between crisis communication and advertising.
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Wang, Dongdong, Huaibo Wang, Wei Zhang, Hairong Wang, and Xiaoping Shen. "Online Teaching During the “School is Out, but Class is On” Period: Based on 33,240 Online Questionnaire Surveys Across China." Best Evidence in Chinese Education 6, no. 1 (2020): 753–67. http://dx.doi.org/10.15354/bece.20.ar061.
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During the COVID-19 pandemic, the Ministry of Education of China issued a call for “School is Out, but Class is On”. Various regions responded to and issued relevant policies to use Internet educational resources to carry out teaching activities. In this context, we conducted a network questionnaire survey on district and county education administrators, school administrators, teachers, students, and parents nationwide. It aimed to understand the online teaching situation and the attitudes of different subjects towards online teaching during the “School is Out, but Class is On” period. Based on this, we summarized the problems existing in online teaching during the “School is Out, but Class is On” period and put forward countermeasures to better serve online teaching, to ensure the healthy development of online teaching after the pandemic, and to provide a reference for coordinating national forces to carry out online teaching in response to unforeseen public crises in the future.
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Doll, Kathleen, Moira Ragan, Gerard Calnin, Sarah Mason, and Kevin House. "Adapting and Enduring: Lessons Learned from International School Educators During COVID-19." Journal of Research in International Education 20, no. 2 (2021): 114–33. http://dx.doi.org/10.1177/14752409211034399.
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With the outbreak of COVID-19 in early 2020, school buildings across the globe closed, leading educators, students and families to transition rapidly to online education. It is clear that schools will in the future continue to employ online learning, even as students and educators return to school buildings. While the education community has over a number of years generated a range of practical tips and guidance about online education—especially since the onset of COVID-19—many are not supported by research (DiPietro et al., 2010) and neglect international school settings (Barbour, 2014). This study investigates the experiences of sixty-one K-12 international educators via nineteen focus groups, contributing to the literature base on pedagogical, leadership and practical strategies needed to support effective online learning. Four lessons learned emerged from the data: technological challenges are exacerbated during a crisis; educators adapted to revise pedagogical strategies when under pressure; student and parent experiences were inconsistent and complex; and school leaders play an important role during a transition to online education. Although COVID-19 posed challenges, educators are resilient, adaptable, and deeply committed to student learning. School leaders now have an opportunity to reconstruct a model of education which offers students the best of face-to-face learning augmented by the most effective use of virtual technologies. This is more than planning for potential crises; this is reimagining the future of education.
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Tampere, Päivi, Kaja Tampere, and Vilma Luoma-Aho. "Facebook discussion of a crisis: authority communication and its relationship to citizens." Corporate Communications: An International Journal 21, no. 4 (2016): 414–34. http://dx.doi.org/10.1108/ccij-08-2015-0049.
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Purpose The purpose of this paper is to investigate the authority communication and its relationship to citizens during a disaster. This analysis is crucial for organisations to help them understand the different ways in which crises are perceived by citizens, and the reactions they may cause. The results will help authorities in planning their crisis communication. Design/methodology/approach Facebook comments written by authorities and citizens are studied and analysed in an exploratory case study related to the 2011 catastrophe in the Fukushima Dai-ichi nuclear power plant via content analysis. Findings The analysis of Facebook comments revealed that authorities have to be prepared for communicating with citizens with diverging interests, who have different perceptions on a crisis and that relation is not the same with those different profiles of citizens. Research limitations/implications This case study only focusses on the Fukushima debate from the point of view of the authorities and citizens. Practical implications This study argues that it is crucial for both authorities and public relations practitioners to acknowledge that competing opinion holders are challenging each other and authority online, and that crisis communication should be planned accordingly. Originality/value The participant profiles can help organisations to clarify citizens’ crisis perceptions that can emerge in online discussions. Practitioners need to concentrate on determining how to get their voice heard so that there are perceived credible and legitimate actors.
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Butt, Sadaf, Saad Jaffar, and Zeenat Haroon. "Impacts of Covid-19 on Religious Seminaries & Educational Sectors of Pakistan: A Scholastic Approach." Journal of Religious and Social Studies 1, no. 02 (2021): 1–16. http://dx.doi.org/10.53583/jrss01.0102.2021.
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Corona Virus has become one of the most contagious pandemics of the 21st century, which has affected people all over the world. Economically stable countries have not suffered as much from the crises, but third-world countries are suffering greatly from the virus. Pakistan is currently facing financial, economic, and educational crises, on the other hand, people are losing their lives every day. This pandemic has not only created problems for students but also for the government. A staggering economy, growing poverty, and online learning were huge challenges. Marking strategies during online learning were totally absent and lack of student’s concentration increased the different problems. This research study has been conducting to analyze the impacts of the Corona Virus on Pakistan’s education and Madāris even Mosques were also devastated by the epidemic. The present study is also an attempt to elaborate on all those hurdles which appeared during online learning. This research comprises primary and secondary sources including government and official records, journals and books, etc. with an objective to find out the reasons for students' dropout rates along with the need for digital education in Pakistan. Lack of teachers training and unawareness of the new teaching methodologies are still the most noticeable challenges.
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Yang, Jinxin, and Din Jong. "Understanding Continuance Intention Determinants to Adopt Online Health Care Community: An Empirical Study of Food Safety." International Journal of Environmental Research and Public Health 18, no. 12 (2021): 6514. http://dx.doi.org/10.3390/ijerph18126514.
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The purpose of this research is to determine whether users’ social interaction tie and trust have a mediating effect on the willingness to use the online healthcare community (OHC) platform on an ongoing basis to respond to food safety crises and monitor food safety practices. During the three-month survey, we conducted an online investigation of users who had experience sharing on the OHC platform and were concerned about food safety. Thereby, three hundred and fifty-two valid questionnaires were received and partial least squares was adopted in this study to test the proposed hypotheses. The empirical results show that perceived critical mass, image, and para-social interaction strengthen the social interaction tie between users and the food safety platform. In addition, this study found that social interaction tie and trust of OHC platform users increased users’ willingness to continue using the OHC platform. This research provides OHC platform managers with an in-depth understanding of online social interactions on food safety pages. Moreover, the results of this study can help food business owners, government regulators, hospitals, and physicians to improve the way they use the Web for opinion-led food safety crises and provide insight into the intent of promoting the ongoing use of OHC platforms.