Thematische Bibliographien / Customer service / Dissertationen
Um die anderen Arten von Veröffentlichungen zu diesem Thema anzuzeigen, folgen Sie diesem Link: Customer service.

Dissertationen zum Thema „Customer service“

Autor: Grafiati
Veröffentlicht am 4. Juni 2021
Zuletzt aktualisiert am 25. Juli 2025

Geben Sie eine Quelle nach APA, MLA, Chicago, Harvard und anderen Zitierweisen an

Wählen Sie eine Art der Quelle aus:

Machen Sie sich mit Top-50 Dissertationen für die Forschung zum Thema "Customer service" bekannt.

Neben jedem Werk im Literaturverzeichnis ist die Option "Zur Bibliographie hinzufügen" verfügbar. Nutzen Sie sie, wird Ihre bibliographische Angabe des gewählten Werkes nach der nötigen Zitierweise (APA, MLA, Harvard, Chicago, Vancouver usw.) automatisch gestaltet.

Sie können auch den vollen Text der wissenschaftlichen Publikation im PDF-Format herunterladen und eine Online-Annotation der Arbeit lesen, wenn die relevanten Parameter in den Metadaten verfügbar sind.

Sehen Sie die Dissertationen für verschiedene Spezialgebieten durch und erstellen Sie Ihre Bibliographie auf korrekte Weise.

1

Raja, Abbas Haider, Chokaew Koobgrabe, and Punyanuch Chutima. "Customer satisfaction toward TrueMove customer service." Thesis, Mälardalen University, School of Sustainable Development of Society and Technology, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-875.

Der volle Inhalt der Quelle
Annotation:
<p>Title: Customer Satisfaction toward TrueMove Customer Service</p><p>Problem Statement: How are TrueMove customers satisfied with the customer service provided at TrueMove shops in Bangkok?</p><p>Purpose: To evaluate “whether” and “how” TrueMove customers are satisfied or dissatisfied with the customer service provided at TrueMove shops in the Bangkok region with the help of evaluation of service quality by customers of the shop.</p><p>Theory and Methods: The research bases mainly on quantitative method; that is questionnaire method. The Service Quality Gap which aims to measure the customer
APA, Harvard, Vancouver, ISO und andere Zitierweisen
2

Lee, Linda. "Customer-to-customer roles and impacts in service encounters." Doctoral thesis, KTH, Industriell ekonomi och organisation (Inst.), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-186294.

Der volle Inhalt der Quelle
Annotation:
This thesis investigates customer-to-customer roles and impacts in the context of service encounters. This topic is studied from two angles: customer interactions during group service encounters and customer perceptions post service encounters. The first angle is a focus on group service encounters that addresses the lack of research on customer-to-customer interactions that occur in customer-to-customer interaction-intensive contexts. These are contexts where the interactions between customers are not peripheral to the service, where there can be an expectation to interact with the other cust
APA, Harvard, Vancouver, ISO und andere Zitierweisen
3

Mtatsi, Siyabonga Chris. "Retaining customers through customer service in the telecomminications industry." Thesis, Nelson Mandela Metropolitan University, 2011. http://hdl.handle.net/10948/d1018641.

Der volle Inhalt der Quelle
Annotation:
South African Mobile network industry has seen many developments since its inception in 1994. When mobile technology was introduced in this country, the first two mobile network operators, namely Vodacom and MTN, enjoyed vast benefits of being early entrance in this business space and they grew at rate that was much faster than they themselves had expected. As expected, in the past five years this growth rate has slowly diminished due to various economic factors; these factors included increase in Government regulations, increase in number of players in the mobile network space and ever evolvi
APA, Harvard, Vancouver, ISO und andere Zitierweisen
4

Akele, Seyoum. "Customer Service Quality in Ethiopian Electric Power Corporation (EEPCO) : Prepayment Customer Service." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-180578.

Der volle Inhalt der Quelle
Annotation:
Ethiopian Electric Power Corporation (EEPCO), state owned monopoly that generates, transmits, and distributes and sales electric power nationwide, has been undergoing various continued utility management practices. One of the major improvements, as part of the transformation, was the introduction of Prepayment (Metering) System, over that of the conventional metering service, which had been forcing the Corporation to follow lengthy service processes, in order to support the realization of its long term strategic vision of providing quality electric service and being competitive in an energy ex
APA, Harvard, Vancouver, ISO und andere Zitierweisen
5

Heath, Eric Ernie. "The determinants of customer co-production and satisfaction in a compliance dependent service." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/24649.

Der volle Inhalt der Quelle
Annotation:
Customer compliance has become a pivotal consideration in the marketing strategies of lifestyle management programmes. Previous research has shown that the better customers comply with the directives of service providers, the higher their levels of customer satisfaction (Dellande, 1999). There are numerous lifestyle management programmes available on the market today. Many of these programmes have been linked to the usage of a nutritional product range as a pre-requisite for entering the programme. The investigation of customer compliance in lifestyle management programmes is very important be
APA, Harvard, Vancouver, ISO und andere Zitierweisen
6

Hamer, Susan E. "Ontario Superhost ... : what is its value to service providers? /." Online version of thesis, 1996. http://hdl.handle.net/1850/12337.

Der volle Inhalt der Quelle
APA, Harvard, Vancouver, ISO und andere Zitierweisen
7

Tronvoll, Bård. "Customer Complaint Behaviour in Service." Doctoral thesis, Karlstad University, Service Research Center, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1625.

Der volle Inhalt der Quelle
Annotation:
<p>It is vital for every service provider to get feedback from its customers.</p><p>This is especially important when a customer has perceived an unfavourable service experience. One way to receive feedback from these customers is to encourage and make it easy for them to complain.</p><p>Scholarly knowledge about complaint behaviour gives the service provider valuable insight about service problems and how to improve e.g. service offerings, service processes and interactions, to increase customer satisfaction, loyalty and profit. For that reason it is argued that customers who have an unfavour
APA, Harvard, Vancouver, ISO und andere Zitierweisen
8

Henriksson, Alexander, and Fredric Vallin. "Telecom Customer Service Information Model." Thesis, Uppsala universitet, Institutionen för informatik och media, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-126125.

Der volle Inhalt der Quelle
Annotation:
A customer service unit in the telecom industry is a stressful and difficult work environment. The information is spread throughout many systems and it is not always easy to keep track of or use it in the most efficient way. The telecom industry has an especially complex IT architecture with a lot of information constantly being transferred. The main purpose of this thesis is to create a first version of a telecom customer service model. This model will describe what information a customer service unit at a telecom company needs. The model will also describe how IT should support the customer
APA, Harvard, Vancouver, ISO und andere Zitierweisen
9

Tronvoll, Bård. "Customer complaint behaviour in service /." Karlstad : Faculty of Economic Sciences, Communication and IT, Business Administration, Karlstads universitet, 2008. http://www.diva-portal.org/kau/abstract.xsql?dbid=1625.

Der volle Inhalt der Quelle
APA, Harvard, Vancouver, ISO und andere Zitierweisen
10

Mtshiselwa, Mkhululi Terrence. "A customer service strategy for Ngqura Container Terminal." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/8955.

Der volle Inhalt der Quelle
Annotation:
The container terminals play an increasingly important role in the economy of many countries. In today’s global competitive environment delivering quality service is considered as an essential strategy for success and survival. In the very competitive container terminals, service quality is important in attracting and retaining customers. The shipping companies are interested in speed and reliability from the terminals. The time a ship stays in a port must be minimised, and, therefore, the handling of containers must be executed in a fast and reliable way. The importance of customer service as
APA, Harvard, Vancouver, ISO und andere Zitierweisen
11

Kniatt, Nancy L. (Nancy Louise). "The Effect of Demographics on Customer Expectations for Service Quality in the Lodging Industry." Thesis, University of North Texas, 1995. https://digital.library.unt.edu/ark:/67531/metadc277825/.

Der volle Inhalt der Quelle
Annotation:
This study investigated demographic characteristics of 240 Chamber of Commerce members in terms of their expectations for customer service in hotels. Subjects reported their age, gender, marital status, race, educational level, income level and ethnicity, and completed a 26-item questionnaire which measured expectations for customer service. Principal components analysis was used to reduce the 26 items to five dimensions of service quality, and multivariate analysis of variance was used to evaluate the effect of the demographic variables on those dimensions. Gender of the customer was found to
APA, Harvard, Vancouver, ISO und andere Zitierweisen
12

Crawford, Sarah L. "Defining quality customer service competencies at University of Wisconsin-Stout's Memorial Student Center." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002crawfords.pdf.

Der volle Inhalt der Quelle
APA, Harvard, Vancouver, ISO und andere Zitierweisen
13

Fleming, Rebecca M. "Defining quality customer service competencies at the University of Wisconsin-Stout's Memorial Student Center phase II /." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002flemingr.pdf.

Der volle Inhalt der Quelle
APA, Harvard, Vancouver, ISO und andere Zitierweisen
14

Brennan, Deborah Lee. "Reinventing customer service at veterinary services' Miami Animal Import Center." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.

Der volle Inhalt der Quelle
Annotation:
Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1997.<br>Source: Masters Abstracts International, Volume: 45-06, page: 2934. Abstract precedes thesis as preliminary leaves 2-3. Typescript. Includes bibliographical references (leaves 39-47).
APA, Harvard, Vancouver, ISO und andere Zitierweisen
15

Chen, I.-Ting. "Customer service attributes and customer satisfaction in Taiwanese rural hotels." Thesis, Sheffield Hallam University, 2013. http://shura.shu.ac.uk/23506/.

Der volle Inhalt der Quelle
Annotation:
Tourism and Hospitality is a service-intensive industry that is dependent on the quality of customers' service experiences and their consequent assessments of satisfaction or dissatisfaction and behavioural intentions. The management of services and measurement of customer satisfaction is thus of crucial importance to the tourism industry and is becoming increasingly important as a result of the growing tourism and hospitality industry in Taiwan. This especially applies to the phenomenon of Taiwanese small rural hotels, which have been growing substantially from 65 hotels in 2003 to 3,407 hote
APA, Harvard, Vancouver, ISO und andere Zitierweisen
16

Caccamo, Debora <1995&gt. "Customer Satisfaction e Customer Service: analisi del caso aziendale Ikea." Master's Degree Thesis, Università Ca' Foscari Venezia, 2019. http://hdl.handle.net/10579/15775.

Der volle Inhalt der Quelle
Annotation:
La tesi ha l’obiettivo di evidenziare l’importanza del cliente, ormai parte determinante per il successo aziendale. Un orientamento “clintocentrico”,infatti, provoca un concreto differenziale competitivo, divenendo un fattore critico di successo per la crescita aziendale. Affinché si possa conseguire l’obiettivo di orientamento alla clientela in maniera efficace è indispensabile il supporto di una misurazione oggettiva e costante. Si è analizzato in particolare il modello di Kano, il quale permette all’impresa di identificare l’efficacia dei singoli requisiti del prodotto in relazione alla sod
APA, Harvard, Vancouver, ISO und andere Zitierweisen
17

Bare, Michael Burnett. "Credit union service organization products and services: Implications, decisions, and strategies." CSUSB ScholarWorks, 2005. https://scholarworks.lib.csusb.edu/etd-project/2930.

Der volle Inhalt der Quelle
APA, Harvard, Vancouver, ISO und andere Zitierweisen
18

Åberg, Emil, and Yeshodeep Khati. "Artificial Intelligence in Customer Service : A Study on Customers' Perceptions regarding IVR Services in the Banking Industry." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75300.

Der volle Inhalt der Quelle
Annotation:
Title: Artificial Intelligence in Customer Interactions: A Study on Customers' Perceptionsregarding IVR Services in the Banking Industry Purpose: The purpose of this paper was to explore consumer perspectives on automated IVRcustomer services. Design/methodology/approach: This research paper was conducted qualitatively, where theresearchers developed a framework and a suggested model based on existing research andcollected primary data from eight interviews with open-ended questions. The collected datawas coded so that the researchers could spot patterns in the responses which were thendiscuss
APA, Harvard, Vancouver, ISO und andere Zitierweisen
19

Chi, Yuan, and Yaqi Quan. "Service Quality Perspective and Customer Satisfaction: : Xingya Technical Communication Company." Thesis, Högskolan i Gävle, Företagsekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-24026.

Der volle Inhalt der Quelle
Annotation:
Aim: The purpose of this study is to investigate the evaluation and conceptualization of service quality and its interactive impacts for customer satisfaction. This study provides some positive and constructive proposal to make up the service gap ,and provides preliminary results supported by SERVQUAL model to measure the mutual interactions between service quality and customer satisfaction. Service quality and customer satisfaction have been studied by the help of quality dimensions and some suggestions are offered for improving service quality. Methods: The primary data have been collected t
APA, Harvard, Vancouver, ISO und andere Zitierweisen
20

Phillips-Orban, Jill. "Are students customers? : a study of freshman students' perceptions on customer service." Virtual Press, 1996. http://liblink.bsu.edu/uhtbin/catkey/1020178.

Der volle Inhalt der Quelle
Annotation:
The purpose of this study was to investigate the role of customer service in higher education. Student perceptions of customer service were collected and examined through a survey instrument developed for this study. Two-hundred and seven participants completed the survey resulting in a 23% return rate.Freshmen students at Ball State perceive themselves to be customers entitled to a high quality service through both service areas and academic departments of a university. Results from the survey showed that a majority of the students believe they are the most important group of people at a univ
APA, Harvard, Vancouver, ISO und andere Zitierweisen
21

Cassab, Harold. "Multi-channel service : performance and implications for customer retention /." Thesis, Connect to this title online; UW restricted, 2005. http://hdl.handle.net/1773/8749.

Der volle Inhalt der Quelle
APA, Harvard, Vancouver, ISO und andere Zitierweisen
22

Qasim, Muhammad, and Mohammad Asadullah. "The Role of Customer Support Service in Relationship Strengthening : A Case of Swedish Broadband Internet Service Providers." Thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-13637.

Der volle Inhalt der Quelle
APA, Harvard, Vancouver, ISO und andere Zitierweisen
23

Kwan, Ho Yan. "Customer-company identification in service failure context: the role of service recovery, corporate social responsibility, and customer participation." HKBU Institutional Repository, 2015. https://repository.hkbu.edu.hk/etd_oa/198.

Der volle Inhalt der Quelle
Annotation:
In today’s competitive marketplace, simply satisfying customers is no longer sufficient to assure long-term customer-firm relationships, especially for firms that experience a service failure. Companies are now looking for additional ways to secure customer retention and raise customer loyalty. By applying social identity theory, this research empirically explores customercompany identification (customer identification) and its potential predicting factors in a service failure context. Service failures are inevitable but create negative emotions and behaviors in consumers that are directed aga
APA, Harvard, Vancouver, ISO und andere Zitierweisen
24

Worawattananon, Prakit. "Customer service driven supply chain segmentation." Thesis, Massachusetts Institute of Technology, 2008. http://hdl.handle.net/1721.1/45247.

Der volle Inhalt der Quelle
Annotation:
Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2008.<br>Includes bibliographical references (leaves 69-70).<br>The objective of this thesis is to develop a supply chain segmentation model for Company X, which is in the chemical and construction materials industry. The company sells products in an expanding Southeast Asia market. At the same time, it innovates and launches new products to these markets. A major issue for the company to consider is services offered to its customers. The company has to address customer needs, analyze them, and
APA, Harvard, Vancouver, ISO und andere Zitierweisen
25

Stathopoulou, Anastasia. "Service variation model in customer relationships." Thesis, City University London, 2012. http://openaccess.city.ac.uk/13516/.

Der volle Inhalt der Quelle
Annotation:
This thesis examines the variations of customer relationships across different types of services and it contributes the existing knowledge of service marketing in three main ways. First, it identifies and brings together a coherent and exhaustive set of drivers that can explain repeat purchase behaviours. Second, it identifies the relational bonds which can strengthen or weaken service relationships and repurchase intentions through different service actions. Third, drawing on Theory of Planned Behaviour, it develops a new comprehensive and integrative conceptual framework, applicable to the s
APA, Harvard, Vancouver, ISO und andere Zitierweisen
26

Gorst, Jonathan Keith. "Modelling customer satisfaction in service industries." Thesis, Sheffield Hallam University, 2000. http://shura.shu.ac.uk/19707/.

Der volle Inhalt der Quelle
Annotation:
This research considers a Customer Satisfaction Index approach and its relative benefits to the UK community. It is focussed on the service industries in both the public and private sectors. It looks at, and develops the measuring and modelling processes involved and employs a Structural Equation Modelling (SEM) methodology. The research critiques two of the leading methodologies currently available (Maximum Likelihood and Fixed Point Estimation) before selecting one from which to model the whole process. Throughout the research, three different structural models are considered. These vary in
APA, Harvard, Vancouver, ISO und andere Zitierweisen
27

Ortman, James Francis. "Strategies to Teach Customer Service Skills." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3408.

Der volle Inhalt der Quelle
Annotation:
Business managers' failure to retain dissatisfied customers leads to millions of dollars in lost revenue. The purpose of this single case study was to explore managers' training strategies to teach sales associates customer service skills. The sample included 3 training managers from the mobile phone industry in Michigan who recorded a 25 % increase in customer retention after implementing customer service training. The conceptual framework for this study was human capital theory. Data were collected from semistructured interviews and training documents. Data analysis entailed using coding tec
APA, Harvard, Vancouver, ISO und andere Zitierweisen
28

Grass, Marcus. "Performance management systems in customer service." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-264205.

Der volle Inhalt der Quelle
Annotation:
When management sets performance goals the expectation is that employees should strive to reach them, they are used to drive motivation and increase performance. However, the task of instituting performance goals should not be taken lightly. The goals need to fair, measurable, and accepted by the employees who are to adopt them. There are pitfalls to avoid when setting up performance management systems. If goals are not fair, they can breed resentment against the performance management system. If goals are not easily measurable, their validity in the view of the employees can fade as they cann
APA, Harvard, Vancouver, ISO und andere Zitierweisen
29

Polycarpou, Evripides. "Service quality management and customer satisfaction in higher education : quality of services, customer satisfaction and customer behavioural intention in higher education." Thesis, Middlesex University, 2007. http://eprints.mdx.ac.uk/13601/.

Der volle Inhalt der Quelle
Annotation:
For the purpose of this project, a modified SERVQUAL instrument has been used to investigate undergraduate student perception of service quality at Cyprus College by determining if gaps existed in student expectation versus the perception of the actual experiences. The researcher acquired answers for five research questions designed to determine the relationship between service quality, student satisfaction, student behavioural intention, and certain demographic variables (gender, nationality, and number of years at the college). The population consisted of 1,398 students, which represented th
APA, Harvard, Vancouver, ISO und andere Zitierweisen
30

Olsson, Anette. "Understanding and Enhancing Customer-Agent-Computer Interaction in Customer Service Settings." The University of Waikato, 2007. http://hdl.handle.net/10289/2610.

Der volle Inhalt der Quelle
Annotation:
ABSTRACT Providing good customer service is crucial to many commercial organizations. There are different means through which the service can be provided, such as Ecommerce, call centres or face-to-face. Although some service is provided through electronic or telephone-based interaction, it is common that the service is provided through human agents. In addition, many customer service interactions also involve a computer, for example, an information system where a travel agent finds suitable flights. This thesis seeks to understand the three channels of customer service interactions between th
APA, Harvard, Vancouver, ISO und andere Zitierweisen
31

Simpson, Eric Phillip. "Examining Employee Satisfaction, Customer Service and Customer Satisfaction in a Retail Banking Organization." Thesis, University of North Texas, 2006. https://digital.library.unt.edu/ark:/67531/metadc5211/.

Der volle Inhalt der Quelle
Annotation:
In the increasingly competitive world of retail banking, organizations are focusing their attention on customer service as a means of increasing customer loyalty and retention. With this goal of increasing customer retention, the link between the attitudes of the service provider (employee satisfaction), the customer interaction behaviors that those attitudes lead to (customer service quality), and the attitudes that those behaviors generate in the customer (customer satisfaction) has become an increasingly important area of investigation. The goal of this research is to analyze the relationsh
APA, Harvard, Vancouver, ISO und andere Zitierweisen
32

Hsu, Wen-chi, and 許文綺. "Customer Service Management." Thesis, 2001. http://ndltd.ncl.edu.tw/handle/47722323915877777167.

Der volle Inhalt der Quelle
Annotation:
碩士<br>國立臺北大學<br>企業管理學系<br>89<br>The environment is changing rapidly, and partial service can’t meet the customers’ demand anymore. Only integrated service can satisfy them. Comprehensive model integrating relevant dimension of service management becomes important. This research focuses on the model constructing of customer service management of enterprise. First, the research discussed about the customer service related theory. Then we studied the real world information technology issues and identified the key factors for this model. Finally, we combined both of two parts into
APA, Harvard, Vancouver, ISO und andere Zitierweisen
33

Wang, Ta-Wei, and 王大偉. "The impact of service climate on customer satisfaction in customer service center." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/47455443290919869422.

Der volle Inhalt der Quelle
Annotation:
碩士<br>開南大學<br>商學院碩士在職專班<br>99<br>To maintain competitive advantages over others, companies are beginning to evaluate customers’ responses to service quality and evaluation as key considerations. Therefore, companies set up customer service centers to provide customers with accurate and reliable information, and also demonstrate good services to customers in order to obtain better business performances. To do so, companies should create better service environment, so that employees can improve on their service performances. Therefore, this article explores the impact of service environment base
APA, Harvard, Vancouver, ISO und andere Zitierweisen
34

曾祥瑋. "Partnership between Wafer Foundry Services and Their Customers-from the Perspectives of Customer Service." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/18806828547544882416.

Der volle Inhalt der Quelle
Annotation:
碩士<br>國立交通大學<br>經營管理研究所<br>93<br>The formation of a successful partnership between wafer foundry suppliers and their customers has become an important way for the suppliers to maintain their competitive advantage. The objective of this research is to study the characteristic of the partnership; the partnership between wafer foundry suppliers and their customers; and the insight into how to better manage these relationship to ensure success Results indicate that the primary partnership success factors are: communication behavior, level of interdependency, and partnership attributes. It also i
APA, Harvard, Vancouver, ISO und andere Zitierweisen
35

Pan, Su-Ching, and 潘素靜. "Service Failure and Service Recovery in Customer Service Center." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/28607277465648262314.

Der volle Inhalt der Quelle
Annotation:
碩士<br>大葉大學<br>管理學院碩士在職專班<br>98<br>The service call center has been highly valued in recent years; however, the service quality has been called into question. Therefore, this study aims to investigate and find out the reasons for service failures of the service call center and different types of service recovery by using SSIT (Subjective Sequential Incidents Technique). Sixteen cases about service failures are collected. The subjects are undergraduate students, graduate students, and in-service graduate students in Chang-Hua area. After the analysis of the cases, the following anger points ar
APA, Harvard, Vancouver, ISO und andere Zitierweisen
36

Kuo, Zheng-yang, and 郭政揚. "The comparison between voice-enabled customer service systems and traditional customer service systems." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/98n62f.

Der volle Inhalt der Quelle
Annotation:
碩士<br>南華大學<br>資訊管理學研究所<br>95<br>This study compares the efficiency and effectiveness among traditional customer service systems, touch-tone telephone automatic customer service systems, and the voice-enabled automatic customer service systems. This study uses the Microsoft SAPI to develop a voice-enabled automatic customer service systems. Users can access the system to retrieve the hospital’s information via the cell-phone or telephone. 　 　　We conduct an evaluation to compare those three customer service systems. We collect the turnaround time for each system to finish a customer service acti
APA, Harvard, Vancouver, ISO und andere Zitierweisen
37

CHEN-HUNG, FENG, and 馮芊葒. "The impact of artificial intelligence customer service on customer service staff and customers’satisfaction." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/tewee7.

Der volle Inhalt der Quelle
Annotation:
碩士<br>淡江大學<br>保險學系保險經營碩士在職專班<br>106<br>Currently, artificial intelligence customer service upgrades the traditional one-to-one customer service model to a new generation, omni-channel, action, and intelligent customer service platform. However, it is still in the initial stage and can only be used for simple services. The purpose of this study is to investigate the impact of artificial intelligence customer serviceon customer service staff and cunstomers’ satisfcation. The impact of artificial intelligence customer deal with the repeatability problems, the service temperature still needs to b
APA, Harvard, Vancouver, ISO und andere Zitierweisen
38

Msosa, Steven Kayambazinthu. "Assessing customer service in the Malawian public postal service." Thesis, 2015. http://hdl.handle.net/10321/1364.

Der volle Inhalt der Quelle
Annotation:
Submitted in fulfilment of the requirements for the Degree of Master of Management Sciences: Marketing, Durban University of Technology, Durban, South Africa, 2015.<br>Achieving customer satisfaction has been the goal of every organisation. In recent times, the postal business world over has experienced a sharp decline in the volume of mail due to more efficient alternative channels of communication. The dwindling volumes of mail have necessitated that public postal operators diversify into financial services as one way of generating more revenue. The Malawi Posts Corporation (MPC) is faced wi
APA, Harvard, Vancouver, ISO und andere Zitierweisen
39

Van, Coller Riana. "Evaluating the service quality within the aftermarket components industry in South Africa." Thesis, 2012. http://hdl.handle.net/10210/7491.

Der volle Inhalt der Quelle
Annotation:
M.Comm.<br>Previously the engine components industry relied on being in the game by competing on product availability, product quality and pricing. The cost of not having customer driven strategic plans created certain drawbacks. These include: the use of crisis management (companies being reactive rather than proactive), diverse directions being taken and redundancy, loss of competitive edge and openness to outside influences. Local component manufacturers have to reduce their dependence on OEM manufacturing alone. This means that they will have to move into the after market, locally and over
APA, Harvard, Vancouver, ISO und andere Zitierweisen
40

Cheng, Shao-Cheng, and 鄭紹成. "Service Failure, Service Recovery and Customer Respond in Service industry." Thesis, 1997. http://ndltd.ncl.edu.tw/handle/92372228512882135112.

Der volle Inhalt der Quelle
Annotation:
博士<br>文化大學<br>國際企業管理研究所<br>85<br>Although the issues of service failure, service recovery and customer respond had been discussed by researchers, the moderating effect of service recoveryon customer respond remain unclearly. Therefore the problem of this study is intending to find out customer respond to service failure regarding to its service recovery. 803 copies of CIT questionnaire survey was taken as the empirical data and the findings are as follows:56.4% of these people think that it
APA, Harvard, Vancouver, ISO und andere Zitierweisen
41

黃馨儀. "The Study of Relationship among Service Failure, Service Recovery, Customer Satisfaction and Customer Loyalty." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/35492623933536172488.

Der volle Inhalt der Quelle
Annotation:
碩士<br>長榮大學<br>經營管理研究所<br>92<br>Consumers become more and caring about their rights and interests and companies have to review the relationship between consumers and themselves. It is important to retain customer satisfaction in mobile phone services. The service failure is unavoidable in a service delivery process. Service provider’s should through affective service recovery and communication to reduce the negative effect of service failure to customer. It positions service recoveries as an important strategic tool in retaining customers. From this, goal of this research as follows
APA, Harvard, Vancouver, ISO und andere Zitierweisen
42

Lin, Wan-I., and 林婉儀. "The Influence of Service Failure and Service Recovery on Customer Relationships and Customer Satisfaction." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/16316445417515549224.

Der volle Inhalt der Quelle
Annotation:
碩士<br>淡江大學<br>國際企業學系碩士班<br>100<br>During past few decades, the industrial structure of Taiwan has moved from manufacturing industry to service industry. With the fast growing of service industry, which covers widely, service becomes an indispensable element in our daily lives. In the beginning of 20th century, scholars have already defined the word “service.” During the mid-20th century, more and more research had been done to study this newly emergent industry. Consequently, the thesis is to study the topic -- the influence of service failure and service recovery on customer relationships and
APA, Harvard, Vancouver, ISO und andere Zitierweisen
43

Govender, Therashree. "Service quality enhances customer satisfaction." Thesis, 2003. http://hdl.handle.net/10413/4199.

Der volle Inhalt der Quelle
Annotation:
The main driving force behind the increasing interest in delivering service quality, is the need to keep customers satisfied and loyal. Companies are realizing that it's far more profitable to service existing customers than it is to develop new ones. As a result, they are doing all they can to strengthen and foster customer relationships. This, in turn, has led to the need for more innovative service quality strategies. Knowledge of one's customers is an important factor. The more information a company has, the more targeted their marketing can be and the better able they are to serve their c
APA, Harvard, Vancouver, ISO und andere Zitierweisen
44

Umashankar, Nita. "Cross-selling in customer service." Thesis, 2010. http://hdl.handle.net/2152/ETD-UT-2010-05-1012.

Der volle Inhalt der Quelle
Annotation:
Given the increasingly competitive environment characterizing many industries, customer service, specifically, post-sales technical support, has evolved as a key source of differentiation and profits. Against this backdrop, firms are looking to cross-sell products during customer service provision to generate revenue and transition their customer service operations from cost centers to profit centers. However, in the context of customer service, customers are contacting the firm about a product failure and not a purchase need, making cross-selling during customer service provision a challeng
APA, Harvard, Vancouver, ISO und andere Zitierweisen
45

李泰成. "CUSTOMER SERVICE PROBLEM:AN EXPLICIT SOLUTION." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/15241472899084354237.

Der volle Inhalt der Quelle
Annotation:
碩士<br>國立清華大學<br>統計學研究所<br>92<br>This paper provides an explicit solution to the problem of regulating the stream of customers arriving at a facility so that they do not overload or under-utilize the facility. To do this, a rule by which some arriving customers are sent elsewhere must be decided upon. Although techniques based on optimal control of piecewise deterministic processes can be applied and necessary conditions of optimality such as the dynamic programming verification theorem exists, explicit solutions are difficult, if not impossible, to obtain. In this paper, we first give certain
APA, Harvard, Vancouver, ISO und andere Zitierweisen
46

Wu, Peir-jeng, and 吳培錚. "TSMC Customer Partnership Service Strategy." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/74k22x.

Der volle Inhalt der Quelle
Annotation:
碩士<br>國立中山大學<br>國際高階經營管理碩士班<br>95<br>Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. A company would quickly lose business to competitors if under estimating the power of services. Therefore, the service management becomes more focus in foundry business. TSMC is the largest pure foundry service company with 50% of market share in foundry business. Customer partnership service is one of the core competences of TSMC. Long- term partnership is what TSMC treats customers an
APA, Harvard, Vancouver, ISO und andere Zitierweisen
47

Botha, G. J. (Gesina Jozina). "Translating customer service expectations into supporting business processes." Diss., 2010. http://hdl.handle.net/2263/29553.

Der volle Inhalt der Quelle
Annotation:
Over the last few years, there has been tremendous growth in the diversity of products and services offered to customers across all industries. With this increased choice of products and services, the bargaining power of buyers is rising. The products and services offered by the different companies do not vary much, regardless of which companies are selling them. Customers are in the position where they can choose from an array of products and services from more than one company. This shift of power from company to customer forces companies to focus on customer retention and loyalty through im
APA, Harvard, Vancouver, ISO und andere Zitierweisen
48

Sheng, Tsai Jui, and 蔡瑞聲. "The Relationship Among Service Quality,Customer Satisfaction And Customer Loyalty With Self-Service Gas Stations." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/66350165864268690892.

Der volle Inhalt der Quelle
Annotation:
碩士<br>國立中正大學<br>企業管理研究所<br>101<br>Since 1987, the Taiwanese government permitted setting up the private gas station, and the number of the gas station has been growing rapidly. However, the growth has progressed faster than the vehicle fuel consumption, which causes the average fuel supply of the gas station to decrease gradually. In this highly competitive market, understanding the consumer behavior and the technological innovation can ensure the gas station franchisee to become a leading enterprise. In 2006 Chinese Petroleum Corporation (CPC) started to launch credit card self-service gas st
APA, Harvard, Vancouver, ISO und andere Zitierweisen
49

Lee, Chih-Chien, and 李知謙. "Influence Analysis of Service Quality to Customer Loyalty in Fintech Applying to Intelligent Customer Service." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/84fdh5.

Der volle Inhalt der Quelle
Annotation:
碩士<br>中原大學<br>企業管理研究所<br>106<br>The era of artificial intelligence (AI) has driven the rise of financial technology (FinTech). Many banks, such as CTBC Bank, E.SUN Bank and O-Bank, have begun to actively implement FinTech services and technologies. Bank lobby’s receptionist robot, online banking’s financial management robot, smart customer service robot, etc., are all examples of FinTech’s smart customer services. All the banks hope to provide the public with faster and more convenient services through FinTech, as well as to enhance service quality and its connotation, thereby increasing custo
APA, Harvard, Vancouver, ISO und andere Zitierweisen
50

Shen, Ya-Wen, and 沈雅雯. "Exploring the "Customer-Centered" Medical Services with Service Quality Model." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/96707921031638568815.

Der volle Inhalt der Quelle
Annotation:
碩士<br>國立臺灣大學<br>公共衛生碩士學位學程<br>103<br>Background: The Ministry of Health and Welfare announced the top ten causes of death in 2014, the statistics showed the first ranked were the chronic diseases and the mainly death were the malignancy tumor (28.8%), and the primary cause of cancer death were the lung cancer with male and female. The second death ranked were the heart disease (16.9%). Today’s people suffering from coronary artery disease and cancer population increases by every year, and because of the rapidly changing global economic environment, the medical demanders requirements for medica
APA, Harvard, Vancouver, ISO und andere Zitierweisen
Die Auswahlen zum Thema "Customer service" für andere Quellenarten können Sie auch interessieren:
Zeitschriftenartikel Bücher
Wir bieten Rabatte auf alle Premium-Pläne für Autoren, deren Werke in thematische Literatursammlungen aufgenommen wurden. Kontaktieren Sie uns, um einen einzigartigen Promo-Code zu erhalten!

Zur Bibliographie