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Havlín, Jan. „Implementace novelizované normy ISO 10006 ve spolecnosti UNICORN a.s“. Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2008. http://www.nusl.cz/ntk/nusl-221700.
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This Thesis looks at the current situation in the UNICORN a.s. company and analyses how the projects are managed in the company. The Thesis suggests recommendation for improvements in this field according to ČSN ISO 10 006 Quality Management Systems - Guidelines for quality management in projects.
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Kulatá, Eliška. „Optimalizace procesu řízení projektů s uplatněním normy ISO 10006 QMP“. Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2016. http://www.nusl.cz/ntk/nusl-241503.
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This diploma thesis focuses on the definition of process management, optimization of processes and methodologies of modeling processes. The practical part includes the optimization of system of management projects in selected IT companies due to compliance with standards to ISO 10006 and another standards of process.
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Martyn, R. J. „Ipso aromatic substitution“. Thesis, University of Canterbury. Chemistry, 1985. http://hdl.handle.net/10092/7318.
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In the first part of this thesis the conformation and stereochemistry of a number of polychlorocyclohex-3-enones, formed by the reaction of chlorine in acetic acid and hydrochloric acid with polysubstituted phenols (or anilines), are discussed. Those polychlorocyclohex-3-enones with the H(Cl)CS or the Me(Cl)CS structural features were shown to exist in a twist-boat conformation with the CS-Cl bond in the flagpole orientation. In contrast, two polychlorocyclohex-3-enones with gem-dichloro substituents at C5, were shown to be conformationally mobile in solution. The alicyclic ring of two 4,4,5-trichlorocyclohex-2-enones were also shown to exist in twist-boat conformations, but with the CS-Cl bond in the equatorial orientation. A satisfactory correlation between the ¹H n.m.r. and infrared spectroscopic data and the known structures in the solid state indicates that these polychlorocyclohex-3-enones and polychlorocyclohex-2-enones adopt conformations in solution close to those observed in the solid state.
Extensive use of single-crystal X-ray structure analysis was made in the above structural studies; some thirteen structure analyses are reported in this thesis.
In the second part of this thesis are discussed the reactions of polysubstituted 2-methylphenols with chlorine in carbon tetrachloride in the presence of pyridine to give
6-chloro-6-methylcyclohexa-2,4-dienones. These 6-chloro-6-methylcyclohexa-2,4-dienones arise from ipso chlorine attack on the phenol ortho to the hydroxy function. It was shown that attack ipso to a methyl group occurred in preference to attack ipso to a chlorine atom. Where both ortho positions of the phenolic substrate are methyl substituted, the site of ipso chlorine attack is affected by the meta substituents.
In the third part of this thesis the additions of chlorine to 6-chloro-6-methylcyclohexa-2,4-dienones to give polychlorocyclohex-3-enones and polychlorocyclohex-2-enones are discussed. These addition reactions proceed by three distinct reaction mechanisms, 2,3-, 4,5- and 2,5-chlorine addition. The 2,3-chlorine addition reaction was shown to be powerfully acid-catalysed. In contrast, the 4,5- and 2,5-chlorine additions were shown to be only mildly acid-catalysed. Reaction mechanisms which accommodate these observations are discussed.
Finally, the formation of an acyclic pentachloro hex-3-enoic acid by the chlorination of 4-chloro-2-methyl-6-nitrophenol (130) in acetic acid and hydrochloric acid is described and a probable mode of formation suggested.
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Waller, A. G. „Ipso-nitration studies“. Thesis, University of Canterbury. Chemistry, 1989. http://hdl.handle.net/10092/8002.
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Reaction of 2,4,6-trialkyl phenols with nitrogen dioxide in organic solvents is known to yield trinitro and dinitro hydroxy cyclohexenones as major products of reaction. These compounds have been postulated as forming via the transient intermediacy of 6-nitrocyclohexa-2,4-dienones. In the first part of the thesis the reactions of the C6-benzyl analogues of 4-t-butyl-2,6- dimethylphenol (206) and 2-t-butyl-4,6-dimethylphenol (216), compounds (229) and (230) respectively, with nitrogen dioxide are shown to give products analogous to those observed in the reactions of the parent phenols. Reaction of 6-benzyl-4-t-butyl-2,6-dimethylcyclohexa-2,4-dienone (229) with nitrogen dioxide in benzene solution is shown to give all four stereoisomeric 2,5-dinitrocyclohex-3-enones (240)-(243), and three of the four possible stereoisomeric 2-hydrox:y-5-nitrocyclohex-3-enones (244)(246). In contrast, reaction of 6-benzyl-2-t-butyl-4,6-dimethylcyclohexa- 2,4-dienone (230) with nitrogen dioxide in dichloromethane solution is shown to yield cyclohex-2-enones as the major products of reaction - namely, the four stereoisomeric 4,5-dinitrocyclohex-2-enones (231)-(234). The cyclohex-3-enones (235)-(238) are isolated as minor products of reaction.
In the second part of the thesis, the reactions of p-cymene (401) with nitrogen dioxide in acetic anhydride and dichloromethane solutions are explored. In dichloromethane solution, all the products of reaction, with the exception of 2-nitro-p-cymene (403) and p-nitrotoluene (405), can be accounted for in terms of a mechanism involving initial hydrogen atom abstraction from the iso-propyl group of the p-cymene molecule. In contrast, the reaction of p-cymene in acetic anhydride solution is shown to yield a multitude of products, including 2-nitro-p-cymene (403) and p-nitrotoluene (405), the two substituted aromatic compounds (414) and (415), and the eleven substituted cyclohexenes (410)-(413), (416)-(421) and (434). The mode of formation of these cyclohexenes in particular, is discussed in terms of an overall mechanistic scheme for the reaction of p-cymene in acetic anhydride solution.
Throughout the thesis, extensive use is made of single crystal X-ray structure analysis, and high field Fourier transform n.m.r. techniques, in determining molecular structure. The structures of fifteen compounds have been determined by single crystal X-ray structure analyses.
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Readman, J. M. „Ipso-nitration studies“. Thesis, University of Canterbury. Chemistry, 1985. http://hdl.handle.net/10092/8784.
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Nitration of 2,6-dimethyl-4-nitrophenol (40a) with fuming nitric acid gives the pair of C2-epimeric cyclohex-3-enones, (41) and (42), the dihydroxy cyclohex-3-enone and the 2,6-dimethyl-3,4-dinitrophenol (43). Reaction of the nitro phenol (40a) with nitrogen dioxide also gives compounds (41), (42), (43) and (44). The nitration of 2,6-dimethyl-4-bromophenol (40c) with fuming nitric acid (addition of the phenol to the acid) yields both possible C2-epimeric cyclohex-3-enones, (53) and (54), the trinitro cyclohex-3-enone (55) which decomposes to give the dinitro phenol (43), nitro phenol (58) and the 1,4-benzoquinone derivative (59). Nitration of the bromo phenol (40c) in fuming nitric acid (addition of the acid to the phenol) and reaction of the bromo phenol (40c) with nitrogen dioxide both lead to extensive nitrodebromination. The possible reaction pathways for phenols (40a) and (40c) are discussed.
Nitration of 1,2,3,5-tetramethylbenzene (66a) with fuming nitric acid gives the tetramethylnitrobenzene (85), products of side-chain modification (86)-(90), the rearranged 6,6-dimethylcyclohexenones (91), (92), (93) and (94), and 2,3,4,6-tetramethyl ketone derivatives (73)-(76), (95) and (96). Reaction of 2,3,4,6-tetramethylphenol (71) with nitrogen dioxide gives the hydroxy dinitro ketone (72) in addition to the trinitrocyclohexenones (74)-(77) and (82). The possible modes of formation of these compounds are discussed.
Nitration of 1,2,3-trimethyl-4,6-dinitrobenzene (103) with fuming nitric acid gives dimethylpropanedioic acid (108) (72%), hydroxy dienone (110) (8%) and the substituted benzoic acid (109) (9%). Corresponding nitration of 1,2,4,5-tetramethyl-
3,6-dinitrobenzene (117) gives the nitro dicarboxylic acid (119) (33%), dimethylpropanedioic acid (108) (11%) and the substituted benzoic acid (118) (49%). Compounds (108) and (119) are products of reaction pathways involving ipsosubstitution, followed by methyl migration.
Nitration of 2,4-dimethyl-6-nitrophenol (128) with fuming nitric acid gives two 1,4-benzoquinone derivatives (129) and (130), in addition to the two C4-epimeric cyclohex-2-enones (131) and (132), and a single cyclohex-3-enone (133). In addition, reaction of 2,4-dimethyl-6-nitrophenol (128) with nitrogen dioxide also gives (129), (130), (131), (132) and (133). Comment is made on the reaction mechanism and on the probable mode of conversion of the cyclohex-3-enone (133) to give the C4-epimeric cyclohex-2-enones (131) and (132).
The structures of nine compounds (42), (44), (54), (74), (82), (92), (93), (94) and (96), have been determined unambiguously by single crystal X-ray structure analyses.
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Beckerdite, Stanley M. „The use of International Standards Organization ISO 9000 Quality Assurance Standards in place of military standards“. Thesis, Monterey, Calif. : Naval Postgraduate School, 1992. http://handle.dtic.mil/100.2/ADA256203.
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Thesis (M.S. in Management)--Naval Postgraduate School, June 1992.Thesis Advisors: Matsushima, Rodney F. ; Zirschky, Stephen. "June 1992." Includes bibliographical references (p. 139-140). Also available in print.
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Hodder, Carl Alexander. „Quality management system development“. Thesis, University of Canterbury. Engineering Management, 2013. http://hdl.handle.net/10092/7443.
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With Chiptech’s current growth rate and size it has become necessary to develop a Quality Management System to enable repeatability, meet customer demands, and protect Chiptech from staff turnover. ISO 9001 was identified as a base for development, with the imperative that the system identified and developed must deliver value for Chiptech. Several frameworks were investigated, along with journal articles and discussions with industry members in order to determine the aspects that would deliver value, and determine the key success factors. Two factors were identified as critical: employee involvement, and the utilisation of metrics – both of which were leveraged for the project results and recommendations.
The systems developed have already proved they offer benefits, however, in order to maintain performance Chiptech must a) keep evaluating the measured results, b) ensure that quality forms an integral part of the organisational culture and, c) continue the systematic approach of continual improvement.
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Gordon, J. L. M. „Ipso attack of aromatic systems“. Thesis, University of Canterbury. Chemistry, 1993. http://hdl.handle.net/10092/7859.
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This thesis concerns the chlorination reactions of a series of methyl and chloro substituted 4-chloro-6-methylphenols. The regioselectivity and mode of the chlorine addition reaction to the phenolic ring is examined with respect to the position of the substituents on the phenolic ring, and their properties of either donating or withdrawing electrons. It is shown that suppression of nucleophilic mechanisms of chlorine addition, which used to be achieved through the use of sodium acetate, can be accomplished more efficiently by the choice of acetic anhydride as a solvent.
Chlorine reacts with electron rich 2,6-dimethyl phenols by electrophilic mechanisms, with 2,3-addition appearing to be the favoured mode of reaction. This is illustrated by the reactions of two substituted phenols in Chapter Two.
Chapter Three describes the reactions of a dichloro methyl phenol which reacts with chlorine preferably by nucleophilic pathways. Electrophilic addition can be forced by the use of acetic anhydride, or by the addition of sodium acetate to the solvent, and the greater effectiveness of the former at suppressing nucleophilic addition is illustrated in this section. The stereochemistry of the chlorine addition is examined through the chlorination reactions of 2,4-dibromo-6-methyl phenol.
In Chapter Four, it is shown that nucleophilic attack of chloride ion is the preferred reaction mode of electron deficient trichloro methyl phenols. The two phenols discussed in this Chapter also illustrate the necessity of a vacant C3 ring position for nucleophilic addition to occur. Blocking this site with a chloro substituent slows the reaction drastically.
The behaviour of chlorine towards two dichloro dimethyl phenols is examined in Chapter Five. Again, the necessity of an unsubstituted C3 site for nucleophilic addition is demonstrated, with the switching of mechanism from nucleophilic with C3 vacant, to electrophilic with a methyl substituted C3 position.
Finally, use of Semi-Empirical calculations is made throughout this thesis, to estimate the relative stabilities of intermediate species and for a theoretical study of the interconversion of various cyclohexadienones by [1,5]-sigmatropic shifts of chlorine.
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Brenneman, Stephen Kurt. „How the Naval Aviation Maintenance Program (NAMP) at the intermediate level can become ISO 9000 quality management system compliant“. Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1999. http://handle.dtic.mil/100.2/ADA374354.
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Thesis (M.S. in Management) Naval Postgraduate School, December 1999."December 1999". Thesis advisor(s): Donald Eaton, Kenneth Euske. Includes bibliographical references (p. 121-122). Also available online.
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Ognev, Anton. „Odhady při plánování a metriky pro sledování projektů z pohledu norem ISO / IEC“. Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-72111.
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This thesis deals with issues surrounding the management of IS/ICT projects, primarily from the point of view of ČSN ISO/IEC norms. I will list and analyse those norms used to define important indicators and processes, which are subsequently mapped to PMBOK process groups. Every norm is accompanied by a brief evaluation describing its suitability for use in IS/ICT projects, its anticipated benefits and the approach taken in its application. The next part of the thesis consists of an analysis of norms from the point of view of methods of estimation in the planning of IS/ICT projects. An analysis is made of the majority of norms that directly or tangentially affect estimation in the planning of IS/ICT projects. The practical section of the thesis contains a metric for the monitoring of projects from the point of view of ISO/IEC norms and the dissemination of the "MMaHPISICTv5.7" model, as created by Ondřej Kmoníček in the thesis "Sledování a vyhodnocování IT projektů - Monitoring and Evaluation of IT Projects" [38]. The model is supplemented by ISO/IEC metrics and also other functionalities, focussing primarily on the depiction of individual metrics over a period of time.
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Couch, Christopher J. G. „Improving Naval Aviation Maintenance Quality Management processes at the Organizational Maintenance Level : the influences of the Internationl Standards Organization (ISO) 9000 quality management system on the Naval Aviation Maintenance Program (NAMP) /“. Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 1999. http://handle.dtic.mil/100.2/ADA367296.
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Thesis (M.S. in Management) Naval Postgraduate School, June 1999."June 1999". Thesis advisor(s): Jane N. Feitler, Donald Eaton, Jeffrey R. Cuskey. Includes bibliographical references (p. 227-229). Also avaliable online.
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Martinos, John. „Prediction of wireless communication systems performance in shipboard compartments in the 2.4 GHz ISM band“. Thesis, Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2001. http://handle.dtic.mil/100.2/ADA390838.
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Thesis (M.S. in Electrical Engineering and M.S. in Systems Engineering) Naval Postgraduate School, March 2001.Thesis advisor(s): Lebaric, Jovan ; Jenn, David. "March 2001." Includes bibliographical references (p. 223-227). Also available in print.
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Studhalter, Jakob. „A probabilistic comparison of times to flashover in a compartment with wooden and non-combustible linings considering variable fuel loads“. Thesis, University of Canterbury. Department of Civil and Natural Resources Engineering, 2012. http://hdl.handle.net/10092/7650.
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Prescriptive fire safety codes regulate the use of combustible room linings to reduce fire risk. These regulations are based on classification systems which designate materials according to their relative hazard when exposed to a standard fire scenario. However, no quantitative data sets on the fire risk of wooden lining materials exist which take into account relevant uncertainties, such as movable fuel loads in compartments.
This work is a comparative risk analysis on the influence of wooden linings on the time to flashover in a compartment, considering uncertainties in the fuel load configuration. A risk model is set up for this purpose using B-RISK, a probabilistic fire design and research tool currently under development at BRANZ (Building Research Association of New Zealand) and the University of Canterbury. The risk model calculates fire spread in a compartment between fuel load items and from fuel load items to combustible linings. Multiple iterations are performed considering varying fuel load arrangements and input values sampled from distributions (Monte-Carlo simulation).
The functionality and applicability of the risk model is demonstrated, comparing the model with experiments from the literature. The model assumptions are described in detail. Some of the model inputs are defined as distributions in order to account for uncertainty. Parametric studies are conducted in order to analyse the sensitivity of the results to input parameters which cannot be described as distributions.
Probabilistic times to flashover are presented and discussed for an ISO 9705 compartment considering varying movable fuel loads and different lining configurations. The fuel load is typical for a hotel room occupancy. Effects of suppression measures are not considered. It is shown that flashover occurs approximately 60 seconds earlier if walls and ceiling are lined with wooden materials than if all linings are non-combustible. This value refers to the 5th percentiles of the time to flashover, i.e. in 5% of the cases flashover has occurred and in 95% of the cases flashover has not (yet) occurred. Referring to 50th percentiles (median values), the difference is approximately 180 seconds.
Furthermore it is shown that with wooden wall and ceiling linings in approximately 95% of
the iterations flashover occurs, whereas with non-combustible linings 86% of the iterations lead to flashover. After 900 seconds, in 90% of the iterations flashover occurs if walls and ceiling are lined with wooden materials, and in 77% of the iterations if the linings are non-combustible. Using different wooden lining materials (non-fire retardant plywood, fire retardant plywood, and MDF) has no significant effect on the probabilistic times to flashover. Varying the fuel load energy density has an influence only when all linings are non-combustible and when the fuel load energy density is relatively low (100–200 MJ/m2).
This work contains recommendations regarding the further development of B-RISK, the research into the fire risk connected with wooden room linings, and suggestions regarding the further development of prescriptive fire safety codes.
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Deyannis, Christos Xifaras Dimitrios. „Effects of shipboard compartment fuel fire and fire extinguishing on RF signal propagation in the 2.4 GHz ISM band /“. Monterey, Calif. : Springfield, Va. : Naval Postgraduate School ; Available from National Technical Information Service, 2000. http://handle.dtic.mil/100.2/ADA381899.
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Thesis (M.S. in Applied Physics, and M.S. in Electrical Engineering)--Naval Postgraduate School, June 2000.Thesis advisors: Lebaric, Jovan ; Luscomb, James. "June 2000." Includes bibliographical references (p. 331-332). Also available in print.
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Wilson, Shannae Louise. „Effects on sleep-state organisation of a behavioural intervention for infant sleep disturbance“. Thesis, University of Canterbury. Psychology, 2013. http://hdl.handle.net/10092/8044.
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Establishing healthy sleep-wake patterns early in infancy is vitally important as sleep problems can persist. Behavioural sleep interventions such as the parental presence procedure are well established and have been found to improve infant sleep as determined by parent report. The exact nature of this improvement is, however, unclear. Sleep consolidation, sleep-state organisation, and self-soothing are thought likely to change after intervention; however, no known research has comprehensively determined which of these variables change as infant sleep changes in response to intervention. Three participants aged between 7 to 11 months who met the criteria for Infant Sleep Disturbance (ISD) were referred by a Health Centre and the parental presence behavioural sleep intervention was implemented. Parental report and videosomonography (VSG) data were used to measure sleep before and after intervention. While parental report is limited in that parents can only report what they can hear and/or see, VSG offers a tool that can be used to measure sleep-state organisation, state changes, and periods when the infant is awake and quiet. The present research found that infants’ sleep became more consolidated resulting in fewer sleep-wake transitions and night wakings. Infants who had difficulties initiating sleep on their own also demonstrated decrease in Sleep Onset Delay (SOD). Furthermore, infants were found to sleep through a greater number of sleep-state transitions and sleep for a greater duration of time before waking. Collectively this research provides some evidence that changing parental behaviours to those that promote self-initiation through self-soothing and consistency, can change sleep-state organisation and improve self-soothing.
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Amer, Taher. „Evaluating Swiftpoint as a Mobile Device for Direct Manipulation Input“. Thesis, University of Canterbury. Computer Science and Software Engineering, 2006. http://hdl.handle.net/10092/1123.
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Swiftpoint is a promising new computer pointing device that is designed primarily for mobile computer users in constrained space. Swiftpoint has many advantages over current pointing devices: it is small, ergonomic, has a digital ink mode, and can be used over a flat keyboard. This thesis aids the development of Swiftpoint by formally evaluating it against two of the most common pointing devices with today's mobile computers: the touchpad, and mouse. Two laws commonly used with pointing devices evaluations, Fitts' Law and the Steering Law, were used to evaluate Swiftpoint. Results showed that Swiftpoint was faster and more accurate than the touchpad. The performance of the mouse was however, superior to both the touchpad and Swiftpoint. Experimental results were reflected in participants' choice for the mouse as their preferred pointing device. However, some participants indicated that their choice was based on their familiarity with the mouse. None of the participants chose the touchpad as their preferred device.
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Maunder, Paul Alan. „For example Rachel Corrie: the role of theatre in, and as, an activist project“. Thesis, University of Canterbury. Theatre and Film Studies, 2007. http://hdl.handle.net/10092/982.
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Rachel Corrie was a young American woman who died at the age of twenty-three in Gaza in 2003. She was killed when an Israeli Occupation Force bulldozer ran over her while she was defending a Palestinian house from demolition. Her martyr's death, combined with the force of her descriptions of her experiences as an activist in Palestine, not only provoked response from other activists; it became material for a number of theatrical projects, among them productions by the Royal Court Theatre in London, Bread and Puppet Theatre in the US, and in a production I recently wrote and directed here in New Zealand. This thesis considers the example of Rachel Corrie's activism in Palestine and the theatrical performances it engendered in order to examine the role of theatre in and as an activist project. The theatre is an important component of the ongoing movement for social change. It assembles temporary communities and it portrays issues in ways that are both accessible and open to debate. But theatricality is just as often a key component of activist actions outside the theatre building: in street performances and demonstrations, and also in the way some activists can be seen to pursue their political objectives on a daily basis. Finally, the theatre is a material act of production which can challenge the dominant model of production and thus has the potential to be become an activist project as itself. As a result of my analyses of this material, I hope to provide a framework of understanding both for myself and others, of the likely role of theatre in and as an activist project, and this understanding will be of assistance in the cultural task of shifting beliefs in the movement for social change. The key theorists used in this thesis are Walter Benjamin and Raymond Williams.
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Vrňák, Radek. „Plán řízení projektu; optimalizace a praktická aplikace“. Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-10341.
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This thesis handles the issue of Project Management, especially formation and structuring of the plan of project control (Project Management Plan). Formation of the Project Management Plan is one of the activities, which is performed by project manager in cooperation with customer in the first phase of project life cycle. The content of this thesis is a proposal of optimised structure of Project Management Plan with predefined description and extent of individual parts (chapters). In addition, there are different methodologies and their comparison described in this thesis, which are usually used in Project Management. These are PMBOK, Prince2, ČSN ISO 10006 and the project methodology of Siemens, which is called Chestra. These methodologies form the base for a newly formed structure of Project Management Plan. In the supplement of this thesis, there is a template of the document Project Management Plan, with which a project manager is able to form a new management plan of particular project easily. This template was created on the basis of particular project analysis within the scope and work of Siemens IT Solutions and Services Company and reflects not only theoretical knowledge, but also the needs of the particular company.
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Chvátal, Martin. „Projektová metodologie v podmínkách mobilního operátora“. Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-74510.
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Goal of the thesis is a detail description of the project methodology within the Telecommunication Company and pointing out the differences between current existing methodology and methodology standards. The thesis is not just simple description of the project methodology but addition to that it tries to (in given time & material framework) design new solutions for the project process optimalization. The aim of the proposed solutions is to increase competitiveness of the company on the market in current dynamic environment. Thesis has two main parts, theoretical and practical one. Theoretic part deals with general project methodologies and compares theirs main features and characteristics. One of the chapters is also describing Six Sigma process methodology, that will play a major role in the practical part of the thesis. In practical part, first of all I am introducing the company Vodafone Czech republic which allowed me the creation of the diploma thesis. Following chapter is focused on existing project methodology, project life-cycle and tools that the company uses in day-to-day practice. Next chapter deals with the detail analysis of the project process and by using of real samples of the company projects I try to find the optimalization of the project process in order to speed up the time to market and thus provide faster reaction to the market conditions and needs. Final chapter provides a summary and conclusion of the work done. Benefits of the diploma thesis should be following: 1)Detail mapping of the project methodology in mobile operator environment 2)Analysis of the current existing project process and project lifecycle 3)Possibility to get greater knowledge about the work of the Project management office 4)Design a possible solution that would help to increase competitiveness on the market
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Černohorská, Lenka. „Metodika měření společenské odpovědnosti firem“. Doctoral thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2011. http://www.nusl.cz/ntk/nusl-233739.
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The starting point of Corporate Social Responsibility is the understanding and the acceptance of fact, that organization is a part of the society, in which it develops its activities. There are many companies, which are conducting in accordance to superior performance of the obligations in the area of social responsibility. These organizations truly think about their surroundings. The problem can occur in the measuring the social responsibility level of each CSR pillars, consisting of economic, social and environment areas. Measurement and evaluation of CSR could be conducted by some exact methods (i.e. standards and norms). In organization is needed to set up measurement mechanisms of all the areas of corporate social responsibility. The organization could use for reporting “structures” of already existing standarts, however the complexity of these standarts is the reason why it is not easy to apply them in the Czech Republic. The following project presents the metodology of measuring Corporate Social Responsibility
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Kroužková, Michaela. „Uplatnění konceptu společenské odpovědnosti ve firmě“. Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2013. http://www.nusl.cz/ntk/nusl-223902.
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The thesis deals with the Corporate Social Responsibility concept (CSR) in the theoretical part. It describes particular steps within the implementation of the concept. The practical part concentrates on applying the concept in a company; the proposal of various CSR activities has been worked out taking into consideration financial situation of the company.
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Roth, Jenny, Melanie C. Steffens, Nexhmedin Morina und Ulrich Stangier. „Changed for the Worse: Subjective Change in Implicit and Explicit Self-Esteem in Individuals with Current, Past, and No Posttraumatic Stress Disorder“. Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2014. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-133663.
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Honarkhah, Mehdi. „Application of ISO 10001 and ISO 10002 in engineering courses“. Master's thesis, 2010. http://hdl.handle.net/10048/1299.
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An application of ISO 10001 and ISO 10002 customer satisfaction standards to enhance students satisfaction in engineering courses is studied. An ISO 10001-based Code Management System (CMS) is used to improve the satisfaction of students through offering promises regarding course delivery. A Feedback Handling System (FHS) based on ISO 10002 is developed to systematically respond to unsolicited comments of the students. The methodology to develop the system processes and resources based on these two standards is explained. The CMS was used by the professors in eight different courses in an engineering department of a university in western Canada. The FHS was applied by one professor in two courses in the same department. The results of the implementation are discussed. Moreover, an application of ISO 19011 in auditing the systems against ISO 10001 and 10002 is investigated. Overall, the study showed that the students are satisfied with the systems implemented on the basis of these two customer satisfaction standards and that ISO 19011 can be used to audit such systems.
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Pereira, Beatriz Quintas da Rocha. „O papel de um Sistema de Gestão de Reclamações na melhoria da Qualidade: uma análise com base no caso da ISA“. Master's thesis, 2020. http://hdl.handle.net/10316/94398.
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Relatório de Estágio do Mestrado em Gestão apresentado à Faculdade de EconomiaO presente relatório pretende apresentar o trabalho desenvolvido durante o estágio curricular integrado no Mestrado em Gestão da Faculdade de Economia da Universidade de Coimbra. O estágio decorreu na empresa ISA – Intelligent Sensing Anywhere, S.A., entre os dias 3 de fevereiro de 2020 e 29 de junho de 2020. Com o aumento da competitividade entre as empresas, torna-se necessário que estas criem valor para o cliente e que respondam eficazmente a situações de insatisfação. As falhas são inevitáveis em qualquer serviço, mas a forma como estas são resolvidas é bastante importante e um fator diferenciador entre muitas empresas. Por vezes a insatisfação de um cliente aparece em forma de reclamação, e estas não podem ser vistas como ameaças, mas sim como oportunidades para a empresa melhorar o seu serviço e processos. Um sistema de gestão de reclamações tem como objetivos manter a lealdade do cliente e minimizar os seus efeitos da insatisfação e utilizar as indicações que surgem das reclamações como oportunidades. O bom acolhimento da expressão insatisfação deve fazer parte de qualquer sistema de reclamações de forma a que os clientes se sintam encorajados em reclamar.Como qualquer outra empresa, também a ISA implementa este tipo de sistema devido a todos os seus benefícios inerentes. A norma que está associada à gestão de reclamações é a ISO 10002, que se trata de um documento que fornece diretrizes para o processo de tratamento de reclamações relacionadas com produtos e serviços dentro de uma organização. Esta norma é importante para uma empresa pois ajuda no processo de tratamento das reclamações. Este trabalho tem como objetivo caracterizar o sistema de gestão de reclamações da ISA e deixar algumas sugestões para a sua melhoria, de forma a obter no futuro ainda maiores níveis de satisfação de clientes.
This report aims to present the work developed during the curricular internship integrated in the master’s in management at the Faculty of Economics of the University of Coimbra. The internship took place at ISA - Intelligent Sensing Anywhere, S.A., between February 3, 2020 and June 29, 2020.With the increase in competitiveness between companies, it is necessary that they create value for the customer and respond effectively to situations of dissatisfaction. Failures are inevitable in any service, but how they are resolved is very important and a differentiating factor among many companies. Sometimes a customer's dissatisfaction appears in the form of complaints, and these cannot be seen as threats, but as opportunities for the company to improve its service and processes.A complaints management system aims to maintain customer loyalty and minimize the effects of dissatisfaction and to use the indications that arise from complaints as opportunities. The good reception of the expression dissatisfaction must be part of any complaints system so that customers are encouraged to complain.Like any other company, ISA also implements this type of system due to all its inherent benefits. The standard that is associated with complaints management is ISO 10002, which is a document that provides guidelines for the process of handling complaints related to products and services within an organization. This standard is important for a company as it helps in the complaints handling process. This work aims to characterize ISA's complaints management system and leave some suggestions for its improvement, to obtain even higher levels of customer satisfaction in the future.
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Lin, Yi-shin, und 林宜忻. „The Analysis about the Impact of ISO 10002:2004 System on Complaint Handling from the Perspectives of Eight Taiwan Small Business Overseas Sales Representatives“. Thesis, 2013. http://ndltd.ncl.edu.tw/handle/60334131337251265726.
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碩士國立雲林科技大學
應用外語系碩士班
101
The main purpose of this study was to explore the factors that handle the customer complaints efficiently, and through the viewpoint of ISO 10002:2004 to investigate the errors, obstacles and misunderstandings during the complaint handling that usually encounter. This study included document analysis, and method of analyzing with a semi-structured interview. Participants in this study are eight experienced overseas sales representatives from the small and medium-sized enterprises. These interviewees expressed their perspectives and experiences toward the customer complaints to communicate, negotiate and then solve the problem in order to reach customer satisfaction successfully. Moreover, the interview is mainly probed into the management, planning, execution, and improvement of how to enhance the internal operation procedure and then boost the efficiency on the complaint handling. For further examination, an observance goes through ISO 10002:2004. Based on the document analysis and the results of the interviews, this study reaches the following conclusions: 1. There are four key elements of efficient complaint handling: promptness, positive attitude, customer focused approach and full participation. 2. The main principle of ISO 10002:2004 is continual improvement not only on the complaint handling, but the product, service quality as well. 3. Justice is positively related with the complaint handling and according justice theory, verify its attributes and elements on the complaint handling.
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Liou, Da-chin, und 劉達勤. „Preliminary Study on ISO 10005 Standard － Guidelines for Quality Plans“. Thesis, 2011. http://ndltd.ncl.edu.tw/handle/b5u5xg.
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碩士國立臺灣科技大學
營建工程系
99
Quality plan can not only provide guidelines to manufacture quality and construction execution for contractors, but also offer a basis for monitoring and checking of the construction results. Therefore, quality plan has become indispensible for quality management of the public works. ISO 10005 provides guidelines for the development, review, acceptance, application and revision of a quality plan and a supporting standard as well. Quality plan could be elaborated in accordance with ISO 9001. Consequently, the research focuses on ISO 10005:2005 “Quality management systems－Guidelines for quality plans” and carries on the preliminary study of content and explanation. The research supplements to ISO 9001:2008“Quality management systems－Requirements” and the“ Guidelines for quality plans” published by Public Construction Committee, and states the quality plan’s contents and meanings. This research expects to enable those who develop a quality plan and relevant engineers are aware of requirements for a quality plan and conform to the quality management system for construction project. It could improve performance of quality management and promote the corporate image for the contractors and public construction quality through feedback of a quality plan.
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Lin, Yu-Chuan, und 林祐全. „The study of applying ISO 10006 Standard to construction industry“. Thesis, 2015. http://ndltd.ncl.edu.tw/handle/58575537061934265149.
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碩士國立臺灣科技大學
營建工程系
103
Project Quality Management The main purpose is to ensure that the project can meet the needs of projects undertaken. Quality, usually refers to the quality of products. Generalized also includes the construction of quality. Quality is degree to which a set of inherent characteristics fulfils requirements. The construction quality is the product quality assurance. It reflects the work and product quality are directly related to the degree of assurance of product quality. The ISO 10006 standard provides guidance on the quality of management and to support the project of the standard. Derived in accordance with the ISO 9001 standard. A detailed statement of the project the ISO 9001 standard of quality management system. In view of this. In this study, ISO 10006: 2003 "Quality management systems – Guidelines for quality management in projects" the standard content of the standard explained and In the application of construction.Desirable to make the relevant project staff through a better understanding of the process of the present study within the project of the creation and maintenance of the product quality of the need to establish a systematic way. And they can achieve their goals through this project the way and meet customer needs.
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Tai, Yu Hwa, und 戴郁華. „A study on the integrated management of an enterprise that concurrent deploying ISO 9001 ISO 27001 and BS 10012“. Thesis, 2014. http://ndltd.ncl.edu.tw/handle/a7yh32.
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碩士健行科技大學
資訊管理系碩士班
102
With the ever-changing industry environment, companies facing fierce economic and technology competition have deployed certain management systems, such as ISO9001, ISO27001 and BS10012, for different core business. While carrying out the enterprise management systems, it is easy to overlook the integration of the management systems, resulting in inconsistent authority, non-efficiency, and waste of resources. The main purpose of this study was to investigate the similarities and differences of international standards, ISO9001、ISO27001 and BS10012; explore the enterprise deploying three of these management systems how to carry out integrated management; and explore the potential benefits and problems in implementation of integrated management. This study used content analysis to analyze the similarities and differences between the aforementioned three international standards, and developed a category list; and then we used focus group method to discuss in accordance with the category list. After that we used expert interviews to obtain consultation and amendments. Finally, the reliability and validity had been analyzed. The findings show that these three management systems would contain some common operation processes, such as management review, internal audit, documentations and records control, etc. With the integrated management of these common operation processes, enterprise would obtain the enhancement of efficiency, decrease waste of resources, and reduce management costs. The findings of this study would provide an important reference for enterprises in their future practices of the implementation and maintenance of management systems, and would enhance the effectiveness of their integrated management.
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Chang, Chieh, und 張傑. „The Study of ISO 10006 Application in Turnkey Project Management－A Consulting Engineering Firm Case“. Thesis, 2010. http://ndltd.ncl.edu.tw/handle/30510999028658145242.
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碩士國立臺灣科技大學
營建工程系
98
In recent years the domestic public works construction, the governmental agency have handled procurement by turnkey increasing day by day. Turnkey projects mainly organized by the company assigned to the joint implementation of projects, and the company engaged a technical advisory role by customers transformed into a turnkey team, this transformation of business pattern has taken the relatively high risk and changed management consultants to the original thought. If the lack of interface in the implementation phase of integration, communication and coordination mechanisms and project management concepts, will affect the executed results and efficiency. In view of this ,the study attempts to process approach as a concept. Conformity『 ISO10006: 2003 Quality management systems-Guidelines for quality management in projects 』standard and 『ISO 9004：2000 Quality management systems－Guidelines for performance improvements』design and development provision the standard basis for the the system. Construction of management system for turnkey projects to solve engineering consulting company in the implementation of management problems and conflicts for turnkey projects.
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CHIU, YU-CHANG, und 邱堉菖. „On Research of Setting the Process-Oriented Project Management System based on ISO 10006 International Standard“. Thesis, 2007. http://ndltd.ncl.edu.tw/handle/25258343282744603739.
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碩士開南大學
資訊管理系碩士班
95
The purpose of the thesis is to build the project management office (PMO) operational mechanism that could decrease the consumption of enterprise planning and project development cost. The PMO focuses on the improvement of project management process and the building of project information system. This research employs the process management tool ARIS to implement the ISO 10006 that could help the project manager to have the whole view on the project management and maintain the operation of project management process with the project information system. The research focuses on the setting of ISO 10006 processes and combines the concept of processes with the domain knowledge of project management to construct the process-oriented charts of project management system that include the ISO 10006 using the process management tool ARIS.
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Cheng, Yi-Wen, und 鄭伊雯. „Constructing a Self-Evaluation Model of Personal Information Management for BS 10012 Based on ISO 27001“. Thesis, 2012. http://ndltd.ncl.edu.tw/handle/50198109065330492733.
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碩士中原大學
資訊管理研究所
100
The Taiwan Legislative Yuan has approved the Personal Information Protection Act on April 27, 2010, which has made the personal information protection issues call the public's attention. In the future, all organizations, regardless of their scale or the amount of personal data, will be subject to the Personal Information Protection Act. Many organizations implemented ISO 27001 have showed good performance on information security; however, from the viewpoint of personal information protection, their security measures are still insufficient in scope and depth. In order to provide a self-evaluation model to analyze the status of personal information protection in organizations, the study assessed personal information protection system based on BS 10012. It compared and analyzed the differences between ISO 27001 and BS10012, and constructed self-evaluation items on the basis of eight phrases—personal information protection policy, management organization, job training, operation processes, technical protection, records management, contract management and management system review. By building the prototype of the self-evaluation model, and integrating the professionals’ opinions from managerial, technical and legal interviews, the approach corrected self-evaluation items and came up with 244 ones. To assure the availability of the self-evaluation model, a case study was applied to test and verify this mechanism. The study invited users of MIS, legal affair and auditing division within the organization to complete the questionnaires by their own concept, so as to understand the situation of promoting personal information protection. It also offers suggestions for some behind-scheduled items of the organization for improvement. The research aimed to provide organizations a reference mechanism to self-evaluate the mature level of personal information protection, whether they were implemented ISO 27001 or not, as well as to help the organizations to comply with the law, fulfill the responsibilities of personal information protection and reduce the risk of litigation.
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„IPSO reaction studies of aromatic systems“. Thesis, University of Canterbury. Chemistry, 1994. http://hdl.handle.net/10092/9359.
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The first section of this thesis is concerned with exploring the mechanism of reaction with nitrogen dioxide of a series of unsymmetrically substituted phenols and their derived 4-nitrocyclohexa-2,5-dienones. The effect the substituents have on the regioselectivity of NO₂ reaction on the phenols is examined by analysis of the types of products and in the case of 2,3,4,6-tetramethylphenol (32) it was possible to undertake 15N-labelling studies to unambiguously ascertain the mode of reaction of NO₂. It is shown that the regiochemistry is dependent on the electron withdrawing or electron donating nature of the 3-substituent in the series of phenols studied, specifically 4-chloro-2,3,6-trimethylphenol (31) 2,3,4,6-tetramethylphenol (32) and 3-chloro-2,4,6- trimethylphenol (33).
The second section of this thesis is concerned with examining the reactions of
1,4,5,8-tetramethylnaphthalene (21), 1 ,8-dimethylnaphthalene (37), 1-methylnaphthalene (59) and as described in Appendix I the reaction of benzene with tetranitromethane in the presence of light as an activating source to generate the charge transfer complex. The photoaddition of tetranitromethane to aromatics has been shown to give nitro/trinitromethyl, nitrito/trinitromethyl, and hydroxy/trinitromethyl adducts. Also observed were some nitro or hydroxyl cycloadducts in which a nitro group formally associated with a trinitromethyl group is involved in a thermal 1,3-dipolar addition across an alkene system.
Tetranitromethane in the presence of an aromatic system and light (≥435 nm) fragments to a trinitromethanide ion (O₂N)₃C-, •NO₂ while the aromatic transfers an electron in the charge transfer process to generate a radical cation. The radical cations are then attacked initially by the very reactive trinitromethanide ion and secondly by •NO₂. This gives rise to the formation of a variety of adducts. The nature of the radical cation is crucial in determining the position of attack of the trinitromethanide ion.
In conclusion this work has shown that the relative atomic charges of the aromatic radical cations are important in making an assessment of the likely site(s) of the trinitromethanide attack on that radical cation, but that steric interactions with ipso, peri and vicinal substituents to the reaction site may dictate the overall course of the reaction.
Throughout the thesis extensive use is made in product structure determination of single crystal X-ray analysis and in all 23 crystal structures are presented.
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Yang, Pei-Ying, und 楊佩穎. „A study of Integrated risk assessment methodology of ISO 27001 and BS 10012 – A Case Study of government agency A“. Thesis, 2015. http://ndltd.ncl.edu.tw/handle/9smqxt.
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碩士淡江大學
資訊管理學系碩士在職專班
103
In order to improve information security and personal data protection, business organizations have chosen to introduce ISO 27001 and BS 10012 management systems and other international standards. The introduction of these systems can be quite complicated, and risk assessment is one of the necessary items for establishing the management system. If two systems are introduced simultaneously, the risk assessment must be implemented twice, which will incur repeated costs. Therefore, this study investigated the integration of the risk assessment methods for ISO 27001 and BS 10012 based on the case study of government agency A, with the aim of reducing man-hour costs. With the requirements of relevant government laws and regulations and the risk management framework of CNS 27005 and CNS 31000 as the risk assessment architecture, this study made an inventory of the information assets and personal data files in the form of flow process, and stipulated the aspects of impact and risk scenario conforming to the information asset and personal data files to serve as the factors for integrating the ISO 27001 and BS 10012 risk assessments. This study found that government agency A only had to implement one risk assessment after introducing the integrated risk assessment methodology, which saved about 29% of inventory and risk assessment man-hours, and 33% of educational training man-hours, consequently decreasing the man-hour cost of the business organizations.
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Jones, Laura. „The Impact of NOD Reaction Kinetics on Treatment Efficiency“. Thesis, 2007. http://hdl.handle.net/10012/3040.
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In situ chemical oxidation (ISCO) with permanganate is a remedial technology that has been prevalent over the last decade. Permanganate is injected into the subsurface to oxidized reduced organic contaminants with the intent of mineralizing the organics to innocuous compounds such as water, oxygen, and carbon dioxide. However, the demand for permanganate from the naturally occurring reduced components associated with aquifer materials inhibits the ability of permanganate to effectively oxidize the target contaminants. This demand for permanganate is referred to as the Natural Oxidant Demand (NOD) and results from the presence of naturally occurring reduced aquifer species such as inorganic species containing iron, manganese, or sulfur, and natural organic matter. Traditionally, NOD has been considered to be an instantaneous sink for permanganate that required satisfaction before permanganate could propagate through the subsurface. However, recent research has suggested that NOD is kinetically controlled and not instantaneous resulting in the effectiveness of ISCO systems to be underestimated using traditional approaches. The objectives of this research were to develop a comprehensive NOD kinetic model from existing laboratory data of several aquifer materials, and then to use this model to estimate the impact of NOD kinetics on treatment efficiency.
The NOD kinetic model primarily was developed using results of bench-scale experiments performed on four aquifer materials, measuring the reduction of permanganate and oxidizable materials. Data analysis indicated that there are two bulk reactions occurring: a fast reaction and a slow reaction. For both of these reactions a second-order rate law was deemed to be appropriate; first-order with respect to each reactant. The slow reaction was subject to passivation and the reaction rate coefficient decreased hyperbolically as manganese oxide reaction by-products precipitated on grains. The developed NOD kinetic model was incorporated into a 1-dimensional transport model and was used to successfully simulate the results of NOD column studies.
Experimental efforts were completed to validate the 1-dimensional reactive transport model with data for organic contamination. A column study was completed to characterize the oxidation of an isolated trichloroethylene residual source zone. The chloride breakthrough data were used to represent the rate of TCE oxidation and a bromide tracer test was used as a conservative tracer to determine the dispersivity and porosity of the column. Both the simulated bromide and chloride breakthrough curves fit the experimental data well using published and calculated transport and chemical parameters.
The impact of NOD kinetics on treatment efficiency was evaluated through numerical simulations of four common organic contaminants using two injection schemes: vertical well flushing and inject-and-leave. The treatment efficiency was defined as the fraction of supplied permanganate used to oxidize the organic compound. Two aquifer materials were simulated representing a wide range of NOD characteristics. The results indicated that despite a great difference in the ultimate NOD (order of 15) the treatment efficiency only varied by 0-7% between the materials. In general, the treatment efficiency of the contaminant increased as the solubility and the reaction rate coefficient increased.
For treatment of organic compounds with a low solubility and reaction rate coefficient, the fast and slow NOD reaction kinetics should both be characterized since both exert a strong demand for permanganate in both the vertical flushing and inject-and-leave schemes. For organic compounds having moderate solubility and reaction rate coefficient the NOD species that require kinetic characterization depends on the injection scheme used: for a vertical well flushing scheme only the fast NOD requires characterization, whereas for the inject-and-leave scheme both the fast and slow NOD require characterization. For treatment of organic compounds with high solubility and reaction rate coefficient only the fast NOD requires characterization since the organic and fast NOD are depleted at the same time and the slow NOD does not play a significant role in permanganate consumption while free phase organic and fast NOD remain.
Traditional modelling approaches were compared, using the vertical well flushing scheme, to compare the treatment efficiency with the NOD kinetic model to past methods. The model was used to simulate ISCO treatment when NOD kinetics were not included and when the ultimate NOD was assumed. The simulations with no NOD term overestimated the treatment efficiency whereas the simulations with the ultimate NOD model underestimated efficiency. These findings further stressed the importance of the NOD kinetics on treatment efficiency.
The kinetics of the NOD kinetics must be characterized to determine if ISCO is a viable, cost-effective treatment option when considering ISCO as a redial strategy. Mischaracterization of these reactions could result in either over or underestimation of the treatment efficiency and poor design of pilot and full-scale treatment systems.
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Wang, Li Chuan, und 王麗娟. „Network Crisis Management Using ISO 27001 and BS 10012 — A Case Study on Campus Information Systems of Some Junior High School in Taoyuan City“. Thesis, 2015. http://ndltd.ncl.edu.tw/handle/7bm276.
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碩士大葉大學
管理學院碩士在職專班
103
The 21st century is the booming generation of information technology. Information is transmitted quickly, easily and far-reachingly by the network. This trend also influences the traditional campus administration. The informatization of school administration achieves a multiple effect in various types of school affairs. However, while we enjoy convenient Internet, we are facing with the threats of network security. Campus information systems will be difficult to resist the destruction while facing unpredictable crises such as natural disasters. In order to guard against the threats of information security crises, it is imperative to strengthen the risk management strategies in advance. This study is based on ISO 27001 information security management standard and BS 10012 profile personal protection standard to explore the campus school systems. In accordance with the four facets “Plan, Do, Check, and Act” and through in-depth interviews of the school system administrators users and outsourcing vendors, we can view the status of crisis management of campus information systems in some junior high school, and further make some suggestions in response to measures of crisis management. The contributions of this study can provide a variety of educational administrative organizations with useful results for reference.
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Maiela, Arsília Anastácio. „Percepção das comunidades locais acerca do desenvolvimento do turismo na Ilha do Ibo“. Doctoral thesis, 2020. http://hdl.handle.net/10400.2/10020.
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A percepção das comunidades locais acerca do desenvolvimento do turismo na Ilha do Ibo tem sido construída através dos impactos do turismo e do sentido que estas comunidades atribuem ao turismo. A Ilha do Ibo localiza-se na parte insular do Parque Nacional das Quirimbas com uma população de aproximadamente treze mil habitantes que se dedica a pesca artesanal, ao turismo e ao pequeno comércio. O turismo surge como a segunda actividade depois da pesca, desenvolvida por operadores turísticos, maioritariamente estrangeiros que empregam mão-de-obra local como cozinheiros, guardas, serventes de mesa, jardineiros etc. Ocupam estas posições devido as qualificações mais baixas e ao fraco investimento na educação na Ilha do Ibo. Apesar destas qualificações apresentadas pelos residentes, na Ilha do Ibo, o turismo tem sido uma acti-vidade desenvolvida para estimular a economia local. Para além dos benefícios directos, as co-munidades recebem 20% das receitas produzidas pelos operadores turísticos que são canalizadas para o fundo de maneio do Parque Nacional das Quirimbas e posteriormente para as comunida-des através dos comités de gestão. Assim esta tese tem como objectivo compreender de que forma o desenvolvimento do turismo na Ilha do Ibo é percecionado pelas comunidades locais. A componente teórica incidiu sobre a temática do turismo, obdeceu um índice previamente ela-borado sobre temas que foram tratados neste trabalho tais como: desenvolvimento do turismo, a percepção das comunidades locais sobre o turismo na Ilha do Ibo e a participação das comuni-dades locais em iniciativas de desenvolvimento. Optou-se por um paradigma qualitativo que tem como características específicas as interações sociais, podendo ser descritas e analisadas fora dos contextos estatísticos. As técnicas de recolha de Dados foram a pesquisa bibliográfica, pes-quisa documental e as entrevistas semi- estruturadas. Os participantes foram seleccionados atra-vés da amostragem por acessibilidade e conveniência e por uma amostragem opiniática. Para a análise de dados usou-se como técnica a análise de conteúdo. Com este estudo foi possível per-ceber que nem todas as comunidades percebem os benefícios do turismo. Sómente aquelas que trabalham nas estâncias turísticas e estão nos conselhos de gestão é que percebem os efeitos visíveis do turismo no bem-estar das comunidades locais. Recomenda-se as entidades locais públicas e privadas a integração das comunidades locais no processo de desenvolvimento do turismo, desde a planificação à implementação de projectos turísticos, aumentando-lhes o co-nhecimento sobre os benefícios do turismo através de palestras, eventos de turismo, feiras de arte e gastronomia local, campanhas de sensibilização sobre o saneamento do meio, assim como a importância sobre o conhecimento dos valores culturais como forma de incentivar a participa-ção da comunidade local nas decisões sobre o turismo para permitir uma melhor gestão e con-servação dos recursos naturais e culturais existentes na Ilha do Ibo por forma a tornar a Ilha um destino de turismo natural e cultural reconhecido internacionalmente.The perception of local communities about the development of tourism in Ibo Island has been made through the impacts of tourism and the sense these communities attribute to tourism. Ibo Island is located in the insular part of the Quirimbas National Park with a population of approx-imately thirteen thousand inhabitants that is dedicated to small-scale fishing, tourism and small commerce. Tourism appears as the second activity after fishing, developed by tour operators, mostly foreigners who employ local laborers such as cooks, guards, waiters, gardeners and so on. They occupy these positions because of the lower qualifications and the weak investment in education in Ibo Island. Despite these qualifications presented by the residents, in Ilha do Ibo, tourism has been an activity developed to stimulate the local economy. In addition to the direct benefits, the communities receive 20% of the revenues produced by the tour operators that are channeled to the Quirimbas National Park's working capital and then to the communities through the management committees. The thesis aims to understand how local communities perceive the development of tourism in Ibo Island. The bibliographical review on tourism obeyed a previ-ously elaborated index on themes that were treated in this work such as tourism development, the perception of the local communities on the tourism in Ibo Island and the participation of the local communities in development initiatives. We chose a qualitative paradigm that has as spe-cific characteristics the social interactions, and can be described and analyzed outside the statis-tical contexts. The techniques of data collection were bibliographic research, documentary re-search and semi-structured interviews. Participants were selected through sampling for accessi-bility and convenience and for opinion sampling. For data analysis, the content analysis grid was being used as the technique. With this study, it was possible to perceive that not all communities perceive the benefits of tourism. Only those who work in the tourist resorts and are on the boards of management are aware of the visible effects of tourism on the well-being of local communi-ties. It is recommended that local public and private entities integrate local communities in the tourism development process. From planning to implementing tourism projects, increasing their knowledge about the benefits of tourism through lectures, tourism events, art and local gastron-omy, awareness campaigns on environmental sanitation, as well as the importance on the knowledge of cultural values as a way to encourage the participation of the local community in tourism decisions.This is useful to allow them a better management and conservation of natural and cultural resources of Ibo Island in order to make the Island an internationally recognized natural and cultural tourism destination.
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Mathai, Ashley. „Push-Pull Tests to Support In Situ Chemical Oxidation System Design“. Thesis, 2011. http://hdl.handle.net/10012/6474.
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The problems associated with the contamination of groundwater environments by non-aqueous
phase liquids (NAPLs) such as chlorinated solvents, gasoline and manufacturing gas plant
(MGP) residuals, including their distribution and persistence, are well accepted. The treatment
of groundwater by in situ chemical oxidation (ISCO) relies on the oxidation potential of
chemical reagents to destroy harmful organic compounds. The interaction of these oxidants with
target and non-target compounds in the subsurface will help determine effectiveness and
efficiency of an ISCO treatment system. Push-pull tests (PPTs) have the utility to estimate key
properties in situ and allow for sampling a larger volume of aquifer to yield more representative
estimates as compared to conventional bench-scale tests. The scale and cost-effectiveness of a
PPT make it an ideal tool to collect valuable information on subsurface system behaviour so that
uncertainties can be minimized. The use of PPTs to provide insight into treatment expectations
or to support the design of an ISCO system requires a suitable interpretation tool.
A multi-species numerical model (‘PPT-ISCO’) in a radial coordinate system was developed to
simulate a PPT with the injection of a conservative tracer and oxidant (persulfate or
permanganate) into the saturated zone of a porous medium environment. The pore space may
contain variable amounts of immobile, multicomponent, residual NAPL. The aquifer material
contains a natural organic matter (NOM) fraction and/or other oxidizable aquifer material
(OAM) species. The model is capable of simulating mass transport for an arbitrary number of
conservative and reactive tracers and NAPL constituents subjected to chemical reactions.
The ability of PPTs to capture the in situ natural oxidant interaction (NOI) was tested with PPTISCO.
Breakthrough curve (BTC) data collected from permanganate and persulfate PPTs
conducted in the field were compared to simulated BTCs by assigning the same field operational
parameters to the model and applying NOI kinetic information obtained from batch tests. These
tests confirmed the usability of the model and PPTs to obtain the NOI kinetics from PPT BTCs.
The sensitivity of PPT BTCs to variations in the field operating and NOI parameters were
investigated. The results of varying the field operating parameters indicated that the oxidant
BTCs could be scaled to match varying injection and extraction flow rates. Variations in NOI
parameters revealed that the permanganate BTC is primarily controlled by the permanganate fast
reaction rate coefficient and the quantity of OAM present in the aquifer. The spatial profiles of
OAM across the test zone revealed that the majority of the OAM consumption is from the fast
fraction and occurs in the vicinity of the well where the permanganate concentration is greatest.
An estimate of the permanganate fast reaction rate coefficient can be obtained from a
permanganate PPT BTC by employing the model to simulate the PPT with the operational
parameters (used in the field) and literature estimates of the remaining NOI parameters.
Calibration between the simulated and observed BTCs can be undertaken to adjust the
permanganate fast reaction rate coefficient to fit the permanganate PPT BTC.
Persulfate NOI sensitivity investigations revealed that persulfate PPT BTCs can be characterized
by a concentration plateau at early times as a result of the increased ionic strength in the area
around the injection well. The ionic strength is primarily controlled by the injected persulfate
concentration, and as persulfate degrades into sulphate and acid, the ionic strength is enhanced.
Graphical analysis of the BTC revealed that an underestimated value of the persulfate
degradation rate coefficient can be obtained from the PPT BTC. A more representative estimate
of the persulfate degradation rate coefficient can be achieved after fitting the field BTC to the
simulated results, applying the underestimated value as a starting point.
PPTs investigating ISCO treatability have the ability to provide insight into the effect of the NOI
on the oxidation of target compounds, site-specific oxidant dosage requirements and NAPL
treatment expectations. NAPL component BTCs from treatability PPTs are primarily controlled
by the mass in the fast region, and the fast region mass transfer rate coefficient. Oxidation
estimates extracted from NAPL component BTCs were shown to accurately approximate the
mass of each NAPL component oxidized when compared to model calculations. The mass of
NAPL oxidized for each of the components yields a site-specific oxidant dosage. This estimate
exceeds what is prescribed by the stoichiometry between permanganate and the contaminant of
concern due to the effect of the NOI.
The utility of PPTs to study and quantify the interaction between injected oxidants and the
aquifer material has been demonstrated with PPT-ISCO. In addition, PPT-ISCO has revealed that
treatability PPTs can be tailored to investigate the dosage requirements and treatment
expectations of residual NAPLs. Results from this effort will be used to support ongoing field
research exploring the use of PPTs to assist in understanding the competing subsurface processes
affecting ISCO applications.
38
Biswas, Neelmoy Chaitanya. „In situ Chemical Oxidation using Unactivated Sodium Persulphate at a Former Gasoline Station“. Thesis, 2011. http://hdl.handle.net/10012/6063.
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The contamination of aquifer systems by petroleum hydrocarbons is a global problem. Underground storage tanks used for storing these hydrocarbons often leak, resulting in subsurface contamination. The hazards associated with petroleum hydrocarbon contamination are mainly attributable to the BTEX compounds, namely benzene, toluene, ethylbenzene and xylenes together with trimethylbenzenes (TMBs) and naphthalene due to their potential to impact human health and the ease with which they can enter the groundwater system.
In situ chemical oxidation (ISCO) is the delivery of strong chemical oxidants to the subsurface for the purpose of treating organic contaminants. ISCO can be an effective way to remediate organic contaminants from the soil and groundwater. Sodium persulphate is one of the newer oxidants to gain widespread use in treating petroleum hydrocarbon contamination, though without being fully understood. This investigation tested the ability of unactivated sodium persulphate in treating dissolved phase and residual BTEX contamination through bench-scale laboratory tests and a pilot-scale field study.
A degradation potential batch reactor test was carried out to assess the efficacy of unactivated sodium persulphate in oxidizing petroleum hydrocarbons present in contaminated groundwater as well as its effect on aquifer material from a field site. This test was carried out at a sodium persulphate concentration of 20 g/L. Results from this test did not follow the expected first-order degradation, and so subsequent experiments were carried out using a sodium persulphate concentration of 100 g/L. A test to determine the degree of interaction between the oxidant and aquifer material was also conducted. It was found that the degree of natural oxidant interaction for the field site in question was very low.
1000 kg of sodium persulphate was dissolved in nearly 10,000 L of water and injected into the subsurface. Electrical conductivity (EC), pH, sodium, persulphate, sulphate and BTEX were all monitored during the subsequent 152-day post-injection monitoring period.
An empirical relationship was determined between EC and the concentration of sodium in groundwater. This enabled the use of EC as a real-time tracer to track the progress of the injectate.
Field results supported predictions based on a simulation model that density-driven flow would play an important role in the delivery of the injectate. A portion of the injectate was believed to have been missed by the monitoring network. Areas that did show elevated tracer results in some cases showed a decrease in BTEX concentrations. Results were categorized in four ways. The first category had wells that showed strong evidence of injectate presence but little to no change in BTEX levels. The second category was comprised of wells that showed a reduction in BTEX levels along with the presence of injectate. BTEX levels in some wells rebounded towards the end of the study period. The third category consisted of wells that showed the presence of dilute injectate but did not show any reduction in BTEX concentrations. The fourth and final category was of wells that showed no evidence of having been affected by the injectate in any way. BTEX levels were the same as background.
The oxidation of BTEX by unactivated sodium persulphate was found to be successful, though the vagaries of oxidant delivery and field sampling made difficult the accurate determination of the degree of success.
39
Kloppers, Elizabeth Maria. „'n Model vir korporatiewe-sosialeverantwoordelikheidskommunikasie : 'n toepassing in die landbousektor / Elizabeth Maria Kloppers“. Thesis, 2015. http://hdl.handle.net/10394/15338.
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In hierdie studie word betoog dat korporatiewe sosialeverantwoordelikheid (KSV) minstens twee funksies het: om tot volhoubare ontwikkeling by te dra; en om strategiese voordeel vir die maatskappy te skep. Doeltreffende kommunikasie word as noodsaaklik beskou om beide bogenoemde funksies te vervul. Gevolglik word betoog dat maatskappye oor (om strategiese voordeel te trek) en in (om tot volhoubare ontwikkeling by te dra) KSV behoort te kommunikeer. Daaruit volg dat ʼn model vir KSV-kommunikasie beide soorte KSV-kommunikasie moet insluit.
Die teoretiese veld van KSV-kommunikasie is tans ontoereikend en daarom word teorieë uit ander velde geraadpleeg om ʼn teoretiese begronding voor te stel. Daar word geredeneer dat kommunikasie oor KSV aan die uitgangspunte van drie kommunikasiebestuursbenaderings behoort te voldoen, aangesien hierdie benaderings dieselfde doelwitte as kommunikasie oor KSV nastreef. Die benaderings sluit in: simmetriese tweerigtingkommunikasie, die reflektiewe benadering asook strategiese kommunikasiebestuur. Betreffende kommunikasie in KSV word betoog dat hierdie vorm van kommunikasie aan die uitgangspunte van die deelnemende benadering tot ontwikkelingskommunikasie behoort te voldoen, aangesien dit volhoubare ontwikkeling as doelwit nastreef.
Op grond van ʼn literatuurstudie oor bogenoemde kommunikasiebenaderings, word ʼn teoretiese model vir KSV-kommunikasie in die huidige studie voorgestel. Die empiriese deel van die studie fokus op die landbousektor en die teoretiese KSV-kommunikasiemodel word in die landbousektor toegepas om vas te stel hoe nuttig dit is.
Hierdie studie stel voor dat ondersteuning aan opkomende boere die hooffokus van landboumaatskappye se KSV behoort te wees. Daar word gevolglik aanvaar dat landboumaatskappye met opkomende boere (as bevoordeeldes) in KSV behoort te kommunikeer, terwyl hulle met kommersiële boere (as kliënte, verskaffers en soms aandeelhouers) oor KSV behoort te kommunikeer.
Die huidige studie het twee landboumaatskappye – Senwes en NWK – se KSV-kommunikasie ondersoek. Die empiriese deel van die studie is kwalitatief benader en die navorsingsmetodes is semigestruktureerde onderhoude, fokusgroepe en kwalitatiewe inhoudsanalise. Kwalitatiewe inhoudsanalise is ook ingespan om die resultate te ontleed wat deur die ander navorsingsmetodes bekom is.
Daar is bevind dat kommunikasie tussen die betrokke werknemers van die landboumaatskappye en opkomende boere in KSV grootliks aan die uitgangspunte van die deelnemende benadering tot ontwikkelingskommunikasie voldoen. Die opkomende boere was oor die algemeen heel tevrede met kommunikasie soos dit tans geskied. Daarteenoor wil dit voorkom asof die landboumaatskappye so ver moontlik vermy om oor hulle KSV-inisiatiewe met kommersiële boere te kommunikeer. Geen van die kommersiële boere wat aan die studie deelgeneem het, was bewus van die maatskappye se betrokkenheid by ontwikkelende landbou nie, en was uiters negatief oor hierdie gebrek aan kommunikasie.
Uit die voorgestelde model vir KSV-kommunikasie blyk dat die kommunikasiekanale, aard van kommunikasie en kommunikasiebeginsels grootliks dieselfde is vir kommunikasie in en oor KSV. Die doelwitte van hierdie twee soorte KSV-kommunikasie stem gedeeltelik ooreen, maar dit kan ook uiteenlopend wees. Die integrasie van kommunikasie in en oor KSV in een model word egter bemoeilik deurdat die metateoretiese raamwerke wat die relevante basisteorieë vir die ondersoek onderlê, oënskynlik uiteenlopende beskouings oor die doel van kommunikasie huldig.PhD (Communication Studies), North-West University, Potchefstroom Campus, 2015