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Thematische Bibliographien / Social service / Dissertationen

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Dissertationen zum Thema „Social service“

Autor: Grafiati

Veröffentlicht am 4. Juni 2021

Zuletzt aktualisiert am 25. Juli 2025

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1

So, Kam-chiu Ivan. "Social workers' and NGOs' attitudes towards using computers in social welfare services." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1374513X.

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2

Bourjot-Deparis, Julien. "L'étiquetage social au service du marketing social." Thesis, Paris 9, 2015. http://www.theses.fr/2015PA090056.

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L’étiquetage social est une technique de persuasion qui consiste à attribuer à un individu une étiquette (sous forme de trait de personnalité ou de valeur) dans le but de le voir se conformer à celle-ci. Cette approche, qui est par essence positive pour l’individu cible car elle est basée sur un étiquetage de valeurs socialement valorisées, permet d’obtenir de bons résultats sur les changements de comportements. Ce travail de thèse se propose spécifiquement d’interroger l’efficacité de l’étiquetage social dans une démarche de marketing social. A l’aide de quatre études expérimentales, nous tes

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3

Greene, Joseph Harrison. "Development of a social service program for college health services." CSUSB ScholarWorks, 2001. https://scholarworks.lib.csusb.edu/etd-project/1869.

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The initial development of a social services program in a college health setting is presented, with discussion regarding causes, methods, and outcomes. Both empirical and anecdotal data which were influential in the initial formation of the program are reviewed, in the context of an examination of the research literature relating to this area. The actual development and implementation of the program is followed through its first year of existence. Outcomes are presented in the form of qualitative data analysis and case studies. Discussion of the results and recommendations for both future rese

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蘇金照 and Kam-chiu Ivan So. "Social workers' and NGOs' attitudes towards using computers in social welfare services." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31977467.

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5

Salvador, Mariléa Borges de Lima. "Serviço Social, teoria social de Marx e a direção política da profissão." Pontifícia Universidade Católica de São Paulo, 2018. https://tede2.pucsp.br/handle/handle/21726.

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Submitted by Filipe dos Santos (fsantos@pucsp.br) on 2018-12-12T09:27:25Z No. of bitstreams: 1 Mariléa Borges de Lima Salvador.pdf: 1524366 bytes, checksum: dee0738578945e74d3332264d1278f7c (MD5)<br>Made available in DSpace on 2018-12-12T09:27:25Z (GMT). No. of bitstreams: 1 Mariléa Borges de Lima Salvador.pdf: 1524366 bytes, checksum: dee0738578945e74d3332264d1278f7c (MD5) Previous issue date: 2018-09-27<br>The thesis investigates the relation between the Social Service and Marx's social theory, seeking to know the political direction the profession has taken to consolidate the Critical

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6

Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.

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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles a

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Cowan, Jim. "Information systems in public services : viewing service related information systems 'from within' in UK social service departments." Thesis, London South Bank University, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.434429.

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8

Yoo, Jang Hoon S. M. Massachusetts Institute of Technology. "Service platform strategy : social networking and mobile service platform perspectives." Thesis, Massachusetts Institute of Technology, 2011. http://hdl.handle.net/1721.1/67572.

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Thesis (S.M. in Engineering and Management)--Massachusetts Institute of Technology, Engineering Systems Division, System Design and Management Program, 2011.<br>Cataloged from PDF version of thesis.<br>Includes bibliographical references (p. 99-101).<br>The significance of the service platform is increasing, while studies on this phenomenon remain scarce and insufficient. Most of the researches focus on products, market segmentation and how platform triggers innovation and there's a lack of researches that focus on services, the fast growing industry nowadays. In analyzing the service platform

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Bakina, Oleksandra. "Social networking." Thesis, Молодь у глобалізованому світі: академічні аспекти англомовних фахових досліджень (англ. мовою) / Укл., ред. А.І.Раду: збірник мат. конф. - Львів: ПП "Марусич", 2011. - 147 с, 2011. http://er.nau.edu.ua/handle/NAU/20769.

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10

Vaughan, Glenys. "Ethnic origin and the use of social services : the experience of a hospital social service department." Thesis, McGill University, 1990. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=59620.

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The importance of ethnic origin as a factor in delivery of social services has been recognised internationally as relevant at different levels of organization. This study examined 500 dossiers, a random sample of clients referred in 1985 to one hospital social service department in Montreal. Age, gender, status of children, referring hospital service, problems experienced and involvement with community social service agencies were found to be related to ethnic origin, using the Kruskal-Wallis and Pearson chi-squared test. After accounting for differences between ethnic groups in age, type of p

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Brown, Jamie Branam, Mary R. Langenbrunner, and Teresa Brooks-Taylor. "Oppression Activity Using the Mechanism of Social Service Learning." Digital Commons @ East Tennessee State University, 2019. https://dc.etsu.edu/etsu-works/5867.

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12

COSTA, TITO MENDES DA. "SOCIAL CRM THROUGH SELF-SERVICE TECHNOLOGIES." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2014. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=24495@1.

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As gerações atuais (Y, Z, Me...) são conhecidas como as Gerações Silenciosas pois fazem uso extensivo de mecanismos de mídias sociais e serviços de mensagem (SMS e mais recentemente Whatsapp) em lugar de serviços de voz. Tais gerações, que começam a ser responsáveis por grande parte do mercado consumidor, se sentem mais à vontade com a troca de mensagens vis-à-vis as relações diretas que normalmente ocorrem na comercialização de serviços e suporte pós-venda, facilitando a ampliação do escopo de soluções de auto-serviço e auto-atendimento para esse público. Nesse prisma, torna-se interessante e

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13

Garbarini, Lahache Joelle. "La notion d'aide en service social." Paris 10, 1993. http://www.theses.fr/1993PA100026.

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L'aide est un concept-clé. Les théories psychanalytiques sont utilisées pour mieux saisir la portée et l'enjeu de cette notion pour le service social. Un outil méthodologique a été crée. Douze planches projectives ont été imaginées sur le modèle du test t. A t en psychologie. Elles ont été présentées a douze interviewées à qui il est demande de raconter une histoire professionnelle. Le matériel constitue est riche et dense. L'entretien en face à face est le prototype de l'aide. Les tiers sont exclus dans leur ensemble. On peut repérer plusieurs modalités de l'aide : l'aide relais, l'aide accom

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14

Ko, Shin Il. "Church growth through social service program." Theological Research Exchange Network (TREN), 1995. http://www.tren.com.

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15

Heinemann, Danton Lynx. "Social service use among illegal immigrants." Thesis, The University of Arizona, 1996. http://hdl.handle.net/10150/291986.

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This thesis paper researches the impact of illegal immigration on U.S. social services. The study focuses on information gathered from a group of illegal Mexican immigrants who have lived and worked in the U.S. The sample of illegal Mexican immigrants was attracted to the U.S. primarily for economic reasons. The U.S. economic system has directly and indirectly attracted Mexican workers into America for over a 100 years. The U.S. economy has directly attracted Mexican workers through recruitment practices employed by several U.S. business sectors. Indirectly, the powerful U.S. economy has histo

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Reyes, Marlene. "BURNOUT AMONG BILINGUAL SOCIAL SERVICE PROVIDERS." CSUSB ScholarWorks, 2018. https://scholarworks.lib.csusb.edu/etd/732.

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This study focuses on burnout among bilingual Social Service Providers (BSSPs) and examines their thoughts and beliefs on the interconnection of their bilingual/bicultural skills and higher risk of burnout. The findings from this study have significant ramifications for the social service field on both Macro and Micro levels. At a Micro scale, the data validates the additional responsibilities of BSSP’s, while bringing more awareness to this group of professionals. Additional findings contribute to new policies regarding BSSPs job responsibilities; for example, accurate job descriptions and tr

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Rémy, Eric. "Le lien social dans les échanges marchands de service : concept de services de lien et habillage social." Rouen, 2000. http://www.theses.fr/2000ROUEL350.

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Cette recherche a pour objet l'importance et l'appréhension du lien social dans les échanges marchands de service. Dans un premier temps, il s'agit de revenir sur l'émergence de cette problématique et de proposer une lecture sociale de la relation de service en développant le concept de services de lien. Dans un second temps, à partir de la théorie du don et des économies de la grandeur, il convient de concevoir cette socialisation comme un habillage social qui vient entourer l'échange marchand. Une étude de cet habillage social est proposée dans quatre entreprises de la distribution. Avec ses

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18

Momanyi, Kevin. "Enhancing quality in social care through economic analysis." Thesis, University of Aberdeen, 2019. http://digitool.abdn.ac.uk:80/webclient/DeliveryManager?pid=240815.

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Population ageing has motivated policy makers around the world to focus on how best to organise health and social care services to meet an aniticipated growing demand on services. Two popular initiatives are reablement and telecare. Reablement is an approach within homecare that enables older individuals with social care needs to improve their functional performance and live independently. Telecare, on the other hand, involves use of devices to monitor individuals' health and safety, and provide response when needed. This thesis investigates the effectiveness of reablement and telecare by cond

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Kiik, Riina. "Key themes and settings of social work in Estonia /." [Tartu] : Tartu University Press, 2006. http://dspace.utlib.ee/dspace/bitstream/10062/988/5/kiikriina.pdf.

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Hayes, E. Jane. "An examination of the advocacy coalition framework, and the punctuated equilibrium theory a case study of MI Public Act 61 of 2004 /." Diss., Connect to online resource - MSU authorized users, 2008.

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Thesis (Ph. D.)--Michigan State University. School of Social Work, 2008.<br>"Cynthia Jackson-Elmoore, [dissertation committee chair]"--Acknowledgments. Title from PDF t.p. (viewed on Aug. 20, 2009) Includes bibliographical references (p. 180-190). Also issued in print.

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Mananga, Francisco. "Les conditions de travail dans le secteur social : approches juridiques d'un exercice professionnel bien particulier /." Paris : l'Harmattan, 2008. http://catalogue.bnf.fr/ark:/12148/cb41381946t.

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22

Vicary, Adrian Robert. "Social work and social policy in Australia from welfare state to contract state /." [Bedford Park] : Flinders University of South Australia, 1998. http://books.google.com/books?id=RkVHAAAAMAAJ.

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23

Corby, Susan Ruth. "Private sector norms and public service practices : employment relations in the Civil Service and the National Health Service." Thesis, University of Greenwich, 2003. http://gala.gre.ac.uk/6137/.

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This submission for a PhD by published work looks at employment relations in the Civil Service and the National Health Service( NHS) over the last decade and in particular at management/union relations, pay determination and equal opportunities. The focus of research over this period was the extent to which private sector norms are advocated by the State impacted on public sector practices: a) in the Civil Service compared to the NHS b) in employing bodies within the Civil Service(ie executive agencies and employing bodies within the NHS (ie NHS trusts). The submission is in three parts. First

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24

Eastman, Carol M. "Service, slavery (utumwa) and Swahili social reality." Universitätsbibliothek Leipzig, 2012. http://nbn-resolving.de/urn:nbn:de:bsz:15-qucosa-95088.

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In this paper, I invoke a sociolinguistic approach to complement the historical record in order to examine the use of the word utumwa itself as it has changed to reveal distinct class and gender connotations especially in northem Swahili communities. To explore utumwa is difficult. There is no consensus with regard to what the word and its derivatives mean that applies consistently, yet it is clear that there has been a meaning shift since the nineteenth century. This paper examines the construction and transformation of a non-Westem-molded form of service in Africa. Oral traditions and termin

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25

Tietze, Katja, and Thomas Schlegel. "On Modeling a Social Networking Service Description." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2014. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-143738.

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26

Harris, Barbara. "Service user violence towards social care staff." Thesis, University of Nottingham, 2006. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.438550.

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27

Neubeck, Truls. "Quality improvement within nonprofit social service providers." Doctoral thesis, Hälsohögskolan, Högskolan i Jönköping, HHJ. IMPROVE (Improvement, innovation, and leadership in health and welfare), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-29788.

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As a relatively new phenomenon in 2009, Swedish nonprofit social service providers proposed quality improvement as a way to reduce mistakes, use resources more effectively and meet the needs and expectations of clients in a better way. Although similar experiences have been studied in health care, the transfer of quality improvement to nonprofit social services gives a possibility for more knowledge on what enables, and constrains, systematic quality improvement in this specific context. This thesis is based on five years of supporting quality improvement in the Swedish nonprofit welfare secto

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Tietze, Katja, and Thomas Schlegel. "On Modeling a Social Networking Service Description." Technische Universität Dresden, 2011. https://tud.qucosa.de/id/qucosa%3A28089.

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Eastman, Carol M. "Service, slavery (utumwa) and Swahili social reality." Swahili Forum; 1 (1994) S. 87-107, 1994. https://ul.qucosa.de/id/qucosa%3A10558.

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In this paper, I invoke a sociolinguistic approach to complement the historical record in order to examine the use of the word utumwa itself as it has changed to reveal distinct class and gender connotations especially in northem Swahili communities. To explore utumwa is difficult. There is no consensus with regard to what the word and its derivatives mean that applies consistently, yet it is clear that there has been a meaning shift since the nineteenth century. This paper examines the construction and transformation of a non-Westem-molded form of service in Africa. Oral traditions and termin

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Rizzo, Eva Andrea. "Understanding Inclusion-Exclusion in Social Service Organizations." CSUSB ScholarWorks, 2016. https://scholarworks.lib.csusb.edu/etd/352.

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ABSTRACT The purpose of the present study was to explore the effects inclusion-exclusion on the job-related attitudes of the organizational workforce. These attitudes included job satisfaction, organizational commitment, burnout, and turnover intention. A quantitative survey was conducted using a sample of employees of a social service organization in San Bernardino County. Participants include employees from all levels and program areas of the social service organization. Study data was collected through the use of a self-report questionnaire. Measures were used to explore commitment to the o

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Mazzon, Giulia <1989&gt. "La Corporate Social Responsability: Aspiag Service s.r.l." Master's Degree Thesis, Università Ca' Foscari Venezia, 2016. http://hdl.handle.net/10579/7567.

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Mispelblom, Beyer Frederik. "Unité et divisions du travail social." Paris 7, 1988. http://www.theses.fr/1988PA070081.

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L'objet de cette these est de developper une theorie generale du travail social, donc d'en definir le concept. Ce dernier se deploie a partir de l'idee que les sciences sociales et humaines, et specialement la sociologie, sont des disciplines constitutives du travail social, depuis l'ouvrage de dyrkheim sur la division du travail social. La premiere partie de la these s'intitule: "le travail social n'a pas pour enjeu de changer les conditions reelles d'existence". Elle situe le travail social par rapport et au sein d'un certain nombre d'autres pratiques (la production economique, la politique

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Desbois, Stéphanie. "L'impact de la réorganisation du réseau de la santé et des services sociaux sur les pratiques d'un organisme communautaire du secteur enfance/famille en Estrie." Sherbrooke : Université de Sherbrooke, 2002.

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Habert-Lavergne, Solange. "Service social et dépendance : (travail social effectué auprès d'une population maghrébine algérienne)." Paris 10, 1986. http://www.theses.fr/1986PA100025.

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Le Travail Social peut constituer une aide irremplaçable auprès des familles, ou des personnes isolées, en difficultés. Mais le Service Social doit être vigilant pour ne pas que ceux qu’il a aidés restent, vis-à-vis de lui, dans une position de dépendance, pensent que, seuls, ils ne peuvent rien faire, et s’acheminent, ainsi, vers une mentalité d’assistés. Dans le travail auprès d’une population immigrée, ce risque est considérablement accru, encore, par les carences de l’éducation scolaire, par des coutumes différentes, par une propension à penser que, quoiqu’on fasse, on sera toujours consid

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Chu, Cheong-hay. "The community service in urban China : a case study of a street office in Guangzhou /." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13745074.

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Leung, Wai-fan Priscilla. "Reforms of the Social Welfare Department : a case study of family services /." View the Table of Contents & Abstract, 2005. http://sunzi.lib.hku.hk/hkuto/recordB31365164.

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Robin, Régis. "La profession d’Assistant(e) de Service Social : une expertise sociale dans les territoires ?" Thesis, Angers, 2018. http://www.theses.fr/2018ANGE0051/document.

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Conscient, intrigué et soucieux des enjeux à l’œuvre dans une dimension spatiale des sociétés, ma démarche de recherche se situe dans une approche compréhensive de ce que ‘‘l’expertise sociale’’ révèle dans le(s) champ(s) sanitaire et social, particulièrement dans et pour la profession d’assistant(e) de service social.Assistant social en psychiatrie adultes de 1992 à 2002, et formateur en travail social depuis 2003, ma posture de recherche s’inscrit ainsi dans une géographie sociale critique.Cette thèse permet de définir et conceptualiser ‘’l’expertise sociale’’, et de constater les limites en

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Tang, Tsui-yee. "Community facilities planning in Hong Kong's new towns : a case study of Tseung Kwan O /." Hong Kong : University of Hong Kong, 1994. http://sunzi.lib.hku.hk/hkuto/record.jsp?B18061837.

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Harley-McClaskey, Deborah. "Developing Human Service Leaders." Digital Commons @ East Tennessee State University, 2016. http://a.co/aMuymZv.

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"...empowering text for human services students that covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, author Deborah Harley-McClaskey follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change." --Amazon<br>https://dc.etsu.edu/etsu_books/1115/thumbnail.jpg

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Waaldijk, Berteke. "Het Amerika der vrouw : sekse en geschiedenis van maatschappelijk werk in Nederland en de Verenigde Staten /." Groningen : Woltersgroep, 1996. http://catalogue.bnf.fr/ark:/12148/cb37069337x.

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Proefschrift--Rotterdam--Erasmus Universiteit, 1996.<br>Mention parallèle de titre ou de responsabilité : A @new world for women : gender and history of social work in the Netherlands and in the United States. Résumé en anglais. Bibliogr. p. 314-330. Index.

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Chappaz, Christiane. "L'assistance sociale aujourd'hui : de la crise d'identité professionnelle à la formation complémentaire en université." Bordeaux 2, 1986. http://www.theses.fr/1986BOR21011.

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Né d'un mouvement charitable, le service social s'est organisé et a pris sa place dans l'action sociale, place restée toujours de second plan. Jusqu'à présent, les professionnelles grâce à leur propre acculturation, mais aussi aux normes, valeurs, idéologies véhiculées par la formation et le milieu professionnel, s'identifiaient au modèle transmis par l'histoire. Or ces assistantes sociales, voient leur identité se déchirer, leurs références bousculées et la formation en décalage avec la réalité du terrain. A cela plusieurs raisons : un contexte social trouble fait de malaise social généralise

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Chappaz, Christiane. "L'Assistante sociale aujourd'hui de la crise d'identité professionnelle à la formation complémentaire en université." Lille 3 : ANRT, 1988. http://catalogue.bnf.fr/ark:/12148/cb37597421t.

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Tourte, Thierry. "Assistants de Service Social et travail en réseau." Thesis, Paris, CNAM, 2014. http://www.theses.fr/2014CNAM0920/document.

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La réforme du Diplôme d’Etat d’Assistant de Service Social (DEASS) de juin 2004 notifie le travail en réseau dans les référentiels d’activités, de compétences, de formation et de certification. Cette évolution reconnaît le travail en réseau comme étant pleinement associé à la profession et lui confère le double statut de démarche à mettre en place dans l’exercice professionnel et de contenu de formation à intégrer.Le travail en réseau devient de fait reconnu en tant que compétence professionnelle et l’étendue sémantique du terme « réseau » autant que ses déclinaisons protéiformes interrogent l

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Magennis, Rachel Smith Deborah B. "Factors associated with burnout among social service workers." Diss., UMK access, 2005.

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Thesis (M.A.)--Dept. of Sociology. University of Missouri--Kansas City, 2005.<br>"A thesis in sociology." Typescript. Advisor: Deborah B. Smith Vita. Title from "catalog record" of the print edition Description based on contents viewed June 26, 2006. Includes bibliographical references (leaves 99-102). Online version of the print edition.

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Rasch, Dana. "Service-Learning and the Promotion of Social Responsibility." Scholarly Repository, 2008. http://scholarlyrepository.miami.edu/oa_dissertations/45.

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A number of scholars have identified a crisis in the field of education. Namely, students today are more self-absorbed and individualistic than ever before. In other words, they have few social commitments and lack a sense of community. This lack of social responsibility is particularly problematic in Colombia, where a privileged few enjoy all the spoils and the elite youth are groomed as the future leaders of the country. For many, hope is all but lost on these socially irresponsible students. On the other hand, some planners and critics believe that service-learning -- which connects co

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Sebhatu, Samuel Petros. "Corporate Social Responsibility for Sustainable Service Dominant Logic." Doctoral thesis, Karlstads universitet, Avdelningen för företagsekonomi, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-5479.

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The process of globalization over the past five decades has given impetus to drivensustainability and related thinking in business. It is also observed that there areunprecedented trends in corporate strategy towards sustainable thinking - the emergenceof sustainability as corporate strategy and the concern of business for ecology and society.This forces companies to rethink their standard business models and increase theirinterest in innovating products and services based on the challenges of global sustainabledevelopment. The pressure from external stakeholders, mainly non-governmentalorgani

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Ahlberg, Jesper, and Andreas Andrén. "Usability Optimization and Testing Of Social Music Service." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-50063.

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Music playback in venues is very often controlled by the small group of people administrating the business or locale, and not by the audience of listeners themselves. The people listening rarely have any ability to affect the choice of music within the public place or business they are currently situated in. This master thesis is built around a developed social music service, that lets the listeners control the playback of music together. The project is called: Blicko, and it enables its users to collaboratively build up a playlist of music, and then vote on the order of the upcoming tracks to

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Mukaze, Sabine, and Denny Carolina Villamil Velásquez. "Product Service System : Co-Designing for Social Impact." Thesis, Blekinge Tekniska Högskola, Sektionen för ingenjörsvetenskap, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2446.

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Designing for Social Impact is an approach of social sustainability that presents an alternative way to improve living conditions in low income communities, of low income countries, by providing solutions that will enable them to meet their basic needs. Some current methods and tools used by social designers are focused on specific social aspects and often fail to engage communities to participate actively in the design processes. A non-linear Design Research Method was used to engage experts from the Design for Social Impact sector, Product Service System “PSS”, and social designers. A case s

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Ulenberg, Phillippa. "The Community Arts Service: History and Social Context." The University of Waikato, 2009. http://hdl.handle.net/10289/2802.

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The Community Arts Service (CAS, 1946-1966), founded after World War Two, took tours of music, drama, opera, dance and art exhibitions to smaller centres and isolated rural areas throughout New Zealand, fostering the cultural activities undertaken by local groups. From the Auckland University College, where it originated as a branch of Adult Education, it spread to the other University College provinces and, beyond New Zealand, to Australia. As Adult Education, CAS programmes emphasised educational value and aimed to develop the tastes and level of culture in the participating communities. The

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Létourneau, Diane. "Les pratiques d'évaluation en service social des groupes." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ48939.pdf.

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