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Artículos de revistas sobre el tema "ISO 9000"

Autor: Grafiati

Publicado: 4 de junio de 2021

Última modificación: 11 de marzo de 2023

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1

A. Boys, Kathryn y Anne E. Wilcock. "Improving integration of human resources into quality management system standards". International Journal of Quality & Reliability Management 31, n.º 7 (29 de julio de 2014): 738–50. http://dx.doi.org/10.1108/ijqrm-07-2012-0107.

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Purpose – Little attention has been paid to how quality management systems (QMSs) are optimized by supportive employee behavior. The purpose of this paper is to provide a critical review of the literature on the inclusion of human factors in the ISO 9000 family of standards, identify deficiencies in the standard's current treatment of these issues, and offer recommendations on how human resources (HRs) can be better integrated into these business management standards. Design/methodology/approach – This concept paper presents a survey of both academic and practitioner literature on the topic of HR and its treatment in quality standards. The focus is restricted to consideration of human factors that are specifically identified in the ISO 9001:2008 and ISO 9004:2009 standards. Findings – ISO 9001 and 9004 include some HR topics, but their treatment is insufficient to meet the demands of today's business environment. The recent addition to the ISO 9000 family, ISO 10018 – Quality Management – Guidelines on People Involvement and Competence (ISO, 2012b) will help to address the deficiency if adopted by the marketplace. To improve the usefulness of ISO 9000 standards, the breadth of human factors should be enhanced both extensively to include components of workplace culture and work design and intensively to require more rigorous treatment of the HR considerations already included in the standards. Practical implications – There is a need for more comprehensive consideration of human contributions to quality if organizations are to optimize the value they receive from their HR and their investment on the ISO 9001 QMS. Originality/value – The limited references linking HR and the ISO 9000 series of standards have focussed upon how human factors contribute (or not) to the successful use of the ISO 9000 standards. In contrast, this paper offers a comprehensive and integrative examination of how the ISO 9000 QMS standards could more comprehensively and effectively incorporate HR into a firm's practices.

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Xavier, Guilherme Guedes. "Avaliação de programas de qualidade mediante implantação da ISO 9000". Gestão & Produção 2, n.º 2 (agosto de 1995): 162–72. http://dx.doi.org/10.1590/s0104-530x1995000200004.

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Interessado na disseminação de processos de implantação de Programas de Qualidade em empresas Brasileiras, o Grupo Nacional de Organização da Produção - GNOP realizou uma pesquisa sobre a avaliação desses programas, em empresas certificadas pela ISO 9000. Em uma primeira etapa, a pesquisa compreendeu o envio de um questionário aberto para empresas já certificadas, no Brasil, pela ISO 9000 (9001, ou 9002, ou 9003) e que tiveram a obtenção desse certificado divulgada por meio de publicações técnicas. A partir dos primeiros resultados, um segundo questionário, desta vez fechado, foi novamente enviado às empresas. Finalmente, as informações coletadas foram avaliadas por meio de visitas a doze empresas, escolhidas na região de atuação de cada uma das instituições que integram o GNOP. Neste trabalho são apresentados os principais resultados da pesquisa.

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Ziegel, Eric R. y J. Lamprecht. "ISO 9000". Technometrics 35, n.º 2 (mayo de 1993): 240. http://dx.doi.org/10.2307/1269696.

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&NA;. "ISO-9000". Nuclear Medicine Communications 20, n.º 6 (junio de 1999): 502–4. http://dx.doi.org/10.1097/00006231-199906000-00002.

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Valmohammadi, Changiz y Mohsen Kalantari. "The moderating effect of motivations on the relationship between obtaining ISO 9001 certification and organizational performance". TQM Journal 27, n.º 5 (10 de agosto de 2015): 503–18. http://dx.doi.org/10.1108/tqm-05-2014-0042.

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Purpose – The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001 certification, i.e., internal or external motivations. And finally, if ISO 9001 certified companies with high scores of internal motivations, show better levels of performance in comparison with certified companies obtaining low scores of internal motivations. Design/methodology/approach – A survey questionnaire was distributed to the 350 companies with ISO 9000 certification, and a total of 287 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 implementation and firm performance, and the moderating role of firm motivation on organizational performance. Findings – The results demonstrate that ISO 9001 certified companies show better organizational performance than non-certified ISO 9001 companies and internal motivations play more important role on obtaining ISO 9001 certificate than external motivations. Also ISO 9001 certified companies with high scores of internal motivations show better levels of performance than those ISO 9001 certified companies with low scores of internal motivations. Research limitations/implications – The sample is restricted to only a single region and manufacturing, so it would be strongly recommended that data be gathered from various parts of Iran including both manufacturing and service industries. As in this study the data gathered were cross-sectional, it is recommended in order to gain deeper understanding of the cause-and-effect relationship among the variables data to be gathered longitudinally. Originality/value – This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, and ISO 9000 performance in the context of Iran and gives a particular focus on the Iran manufacturing companies.

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POPIEL, Henryk. "NAJWAŻNIEJSZE ZMIANY WPROWADZONE W NORMIE PN-EN ISO 9001:2015-10". Nowoczesne Systemy Zarządzania 12, n.º 3 (30 de septiembre de 2017): 175–87. http://dx.doi.org/10.37055/nsz/129420.

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Normy ISO serii 9000 mają długą, ponad trzydziestoletnią tradycję. Są to najpopularniejsze standardy spośród wszystkich norm międzynarodowych. Posiadanie certyfikatu systemu według wymagań normy ISO 9001 wzmacnia reputację organizacji i wysyła sygnał do otoczenia, że przedsiębiorstwo przywiązuje dużą wagę do międzynarodowych standardów i dąży do doskonalenia. W artykule przedstawiono historię nowelizacji normy ISO 9000. Analizując układ, strukturę i treść standardu PN-EN ISO 9001:2015-10, wskazano zasadnicze różnice pomiędzy przedmiotową normą a jej poprzednim wydaniem.

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Anttila, Juhani y Kari Jussila. "ISO 9004 - A stimulating quality management standard for the creative leaders of contemporary sustainable organizations". Production Engineering Archives 27, n.º 2 (1 de junio de 2021): 148–55. http://dx.doi.org/10.30657/pea.2021.27.19.

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Abstract International management standards can provide organizations with challenging opportunities only if they understand the intended aims and features of those standards and apply them creatively and integrated into their business management. For that to happen, the business leaders of the organizations play the key role. For this subject, this discursive article focuses on the ISO 9004 quality management (QM) standard, which is one of the international management standards, which can be applied to all kinds of organizations. In addition to the opportunities, this article discusses difficulties and pitfalls associated with the ISO 9004 standard, and their possible solutions in practical implementations. The authors highlight aspects of how ISO 9004 can be considered as the most challenging standard in the ISO 9000 series of the QM standards. However, many organizations, which have not acknowledged the differences and relationship of the ISO 9004 and ISO 9001 standards, often apply the ISO 9000 standards in inadequate ways and hence have not the ability to exploit the potential opportunities of the standards. Especially, ISO 9004 considers QM from the entire business point of view and aims at the quality of the whole organization. ISO 9004 standard can provide QM guidance to achieve sustained success even in complex, demanding and ever-changing contemporary business environments, including the challenges of the 4th industrial revolution. This article gives ideas and creative theoretical and practical views for the ISO 9004 implementations. The aim is to emphasize that, according to ISO 9004, the organization’s identity and its differentiating competitive advantages are the bases for the quality of the organization and its sustained success. In this context, each organization has its own and always existing QM realization, which cannot be separated from business management and which can be continually improved according to the organization’s business development strategies and practices. In this respect, the ISO 9004 can be seen as flexible and challenging. Based on the authors’ experience, QM targets can be achieved and developed in the most natural way through the principles and practices of the learning organization. In addition to the ISO 9000 standards, organizations also use other well-known managerial references, including performance excellence models and many various management system standards of the specific disciplines. All these may be seen as sub-domains within the ISO 9004 framework. ISO 9004 also can be used for diverse TQM and sustainability implementations. This article is based on the authors’ long experience in the practical promotion and application of the ISO 9000 standard in different kinds of organizations. The first author of the article has involved in the international drafting process of the ISO 9004 standard-editions since the 1980s. He also was a co-writer of a similar ISO 9004 article about twenty years ago. That article has been publicly available on the Internet, and its over one thousand recent readers evidence a growing interest in this standard. Moreover, after 2000, ISO 9004 standard has been revised twice and rewritten completely recently. Hence, it is well-founded to re-examine this subject again in this article.

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Shea, J. J. "Beyond ISO 9000". IEEE Electrical Insulation Magazine 14, n.º 5 (septiembre de 1998): 43. http://dx.doi.org/10.1109/mei.1998.714654.

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Delgado Moreno, Frank Nicolás y Pascual Rueda forero. "Medición de la calidad por medio de Niveles Sigma para monitorear el mejoramiento de procesos organizacionales controlados por ISO 9001". Revista EIA 16, n.º 31 (8 de febrero de 2019): 225–39. http://dx.doi.org/10.24050/reia.v16i31.1113.

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Introducción: Las certificaciones con las normas de la calidad ISO 9000 se han incrementado y expandido en Colombia. En consecuencia, estudios han sido realizados por investigadores en diferentes países con el fin de conocer el impacto de la implementación de las normas ISO 9000 en las empresas. Sin embargo, pocos estudios han sido realizados para medir la calidad después de la implementación de estas normas. Objetivo: esta investigación se enfocó a explorar la medida de la calidad de un caso de estudio en Colombia después de la implementación de las normas ISO 9000. Materiales y Métodos: el caso de estudio está representado por una empresa certificada con la norma ISO 9001, la cual poseía el Premio Colombiano a la Calidad de la Gestión y Premio Iberoamericano de la Calidad. El método se basó en enfoque cuantitativo con alcance de tipo exploratorio y diseño de investigación no experimental-transversal con un tipo de muestra no probabilístico-intencional. Resultados: el caso de estudio presentó calidad de incompetencia mundial. Conclusión: la certificación ISO 9001 no aseguró la calidad de los procesos. Se deben implementar técnicas que mejoren la calidad de los procesos de la organización y fortalezcan la implementación de la norma ISO 9001.

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Beecroft, G. Dennis. "Implementation philosophy: Iso 9000 versus QS 9000". Total Quality Management 8, n.º 2-3 (junio de 1997): 83–87. http://dx.doi.org/10.1080/0954412979758.

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Franceschini, F., M. Galetto y P. Cecconi. "A worldwide analysis of ISO 9000 standard diffusion". Benchmarking: An International Journal 13, n.º 4 (1 de julio de 2006): 523–41. http://dx.doi.org/10.1108/14635770610676326.

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PurposeTo provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.Design/methodology/approachThe starting point of the analysis is “The ISO survey of ISO 9000 and ISO 14001 certificates” document. Available data concur to trace a synthesis of what has happened and what is in process all over the world. Five main aspects are discussed: the correspondence between ISO 9000 standards and total quality management strategy; the effects of ISO 9000 certification on business performance; the ISO 9000 certificates diffusion in the world; the comparison between economical and entrepreneurial structure of different countries and certificates diffusion; the proposal of a prediction model for the diffusion of ISO 9000 certificates.FindingsThe evolution curve of the number of certificates over time in each country presents a “saturation effect.” This behavior has been analyzed by a diffusion forecasting model. The analysis of regional share certificates evolution evidences a sensible increase of Far East countries. The analysis of ISO 9000 certificates' share by industrial sector highlights a growth for the most sectors; only a few of them show a negative trend in last two years. A relationship between ISO 9000 certificates and socio‐economic indicators of a country (human development index, gross national product) has been individuated.Practical implicationsThe stunning growth of ISO 9000 certifications all over the world confirms a strong polarization of enterprises' interest in this practice. Looking at the empirical data, some questions come out about the future. Will the certification market go on? Will certified enterprises continue to be interested to the certification process?Originality/valueThis paper analyzes the worldwide evolution of ISO 9000 certification and suggests a new prediction model for the diffusion of ISO 9000 certificates.

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Murphy, R. J. "Implementing an ISO 9000". IEEE Power Engineering Review 19, n.º 1 (enero de 1999): 42. http://dx.doi.org/10.1109/mper.1999.738280.

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Laszlo, George P. "ISO 9000 – 2000 version:". Measuring Business Excellence 4, n.º 4 (diciembre de 2000): 11–14. http://dx.doi.org/10.1108/13683040010362652.

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Lupear, W. J. "Managing ISO 9000 Implementation". Journal of Engineering for Gas Turbines and Power 115, n.º 4 (1 de octubre de 1993): 798–800. http://dx.doi.org/10.1115/1.2906777.

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Many companies worldwide are implementing and applying for registration for the ISO 9000 series of quality standards. This implementation has the same effect on an organization as any other process that is changing the methods, procedures, or the basic culture of the company. The management style necessary to make these changes successful is the same as that which is necessary for any other transformational process. If the correct management style is present, ISO 9000 implementation, and any other change being attempted, will be successful. Change can be accomplished without transformational management but the overall effect and the cost benefit will not be maximized. This transformational management is the most important element. The technical aspects (the ISO 9000 hows and whys) are just a matter of someone within the organization learning them and developing a plan and system for management. The correct management style to achieve change is the most difficult. Strategies need to be clearly defined and methods developed in order to control the projects. Roadblocks need to be clearly identified and action planned to compensate for any shortcomings.

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Stimson, W. A. "ISO 9000 Quality Organization". Naval Engineers Journal 109, n.º 2 (marzo de 1997): 59–72. http://dx.doi.org/10.1111/j.1559-3584.1997.tb02597.x.

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White, Gary W. y Daniel C. Mack. "ISO 9000 Quality Standards:". Journal of Business & Finance Librarianship 2, n.º 1 (15 de noviembre de 1996): 3–14. http://dx.doi.org/10.1300/j109v02n01_02.

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Brewser, Nigel. "WHAT IS ISO 9000?" Assembly Automation 11, n.º 3 (marzo de 1991): 9–11. http://dx.doi.org/10.1108/eb004339.

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Hajjem, Olfa. "Determinants of quality management systems implementation in Tunisian firms". Journal of Innovation Management 4, n.º 2 (9 de agosto de 2016): 156–75. http://dx.doi.org/10.24840/2183-0606_004.002_0008.

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This research explores the impact of the firm’s internal and external attributes on its degree of implementation of quality management according to the ISO 9000 standard. This econometric study, based on the data gathered from a sample of Tunisian companies certified or in the course of certification in ISO 9001: 2000, reveals that the application of quality management depends on the organizational and environmental context of the company: a motivation rather internal than external to be certified, the application of ISO 9004 standard recommendations, the adhesion of the company to the leveling program, size, investment in new technologies of information and communication and in technologies of analysis and measurement and the importance of innovation and quality criterion for customers.

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Martínez-Costa, Micaela, Thomas Y. Choi, Jose A. Martínez y Angel R. Martínez-Lorente. "ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited". Journal of Operations Management 27, n.º 6 (22 de abril de 2009): 495–511. http://dx.doi.org/10.1016/j.jom.2009.04.002.

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Basir, Siti Arni, Sharifah Hayaati Syed Ismail, Ilhaamie Abdul Ghani Azmi, Hasan Albanna Mohamed y Syahrul Nizam Kamaruzzaman. "Nilai-Nilai Islam Dalam Pelaksanaan Sistem Pengurusan Kualiti ISO 9000: Kajian Kes Di Institusi Pengajian Tinggi Malaysia (Islamic Values in Quality Management System ISO 9000 Implementation: A Case Study in Malaysia Higher Education Institution)". UMRAN - International Journal of Islamic and Civilizational Studies 6, n.º 2 (25 de junio de 2019): 79–92. http://dx.doi.org/10.11113/umran2019.6n2.320.

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The ISO 9000 Quality Management System is widely implemented in various sectors in Malaysia, including in the higher education sector. The main objective of implementing ISO 9000 in Higher Education Institutions (HEIs) is to improve the quality related to administrative as well as academic matters. Implementation of ISO 9000 emphasizes on key clauses namely quality management system, risk management, resource management, product realization, analysis and continuous improvement. All these clauses emphasize on technical aspects. Therefore, the value aspect should also be emphasized that the practice of ISO 9000 can be implemented in a balanced way. The objective of this article is to examine Islamic values in the implementation of ISO 9000 in Malaysian HEI. This qualitative study uses a public HEI located in the Klang Valley as a case study. Semi-structural interview is used as a data collection method. The data were analyzed using thematic analysis method. The research findings show that there are five Islamic values practiced in the implementation of ISO 9000 namely Shura, Itqan, discipline, responsibility and Istiqamah. All of these Islamic values help in implementing ISO 9000 effectively in Malaysian HEI.

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Kaziliūnas, Adolfas. "PROBLEMS OF AUDITING USING QUALITY MANAGEMENT SYSTEMS FOR SUSTAINABLE DEVELOPMENT OF ORGANIZATIONS / KOKYBĖS VADYBOS SISTEMŲ AUDITO PROBLEMOS SIEKIANT DARNAUS ORGANIZACIJŲ VYSTYMOSI". Technological and Economic Development of Economy 14, n.º 1 (31 de marzo de 2008): 64–75. http://dx.doi.org/10.3846/2029-0187.2008.14.64-75.

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The role of international standards is analysed in accordance with the quality management of organisations by the requirements of sustainable development. Organisations and companies become increasingly dependent on each other and foreign partners in business, prosperity, socio‐economic change and environment responsibility. There is an essential necessity for using International Standards under these changing conditions. The management systems standards ISO 9001 (quality) and ISO 14001 (environment) have gained recognition in Lithuania. ISO 9001:2000 is approaching 750 and ISO 14001 is approaching 140 certifications across a diverse range of organisations in the manufacturing, service and government areas. The narrow view of quality management has now been swept aside by ISO 9000:2000 quality management principles that aim to help organisations achieve sustained success. But there are some difficulties in implementing these principles. Auditors are responsible for correct implementation of standards. For the auditors they represent a key for transforming the way quality system audits, as recognised by the International Accreditation Forum (IAF). Too many auditors lack real interpersonal skills or experience to engage effectively both main board directors and the shop floor workers. It is very important that auditors must have sufficient preparation, training and gravitas and will be reluctant to engage top management and have capability to interface at this level. The main topics of how to manage quality audit according to the requirements and new quality management principles of ISO 9000:2000 standards are presented in this article. It also provides recommendations on the management of audit programmes, the conduct of internal or external audits of quality management systems, as well as on the competence and evaluation of auditors. This article provides auditors with effective questioning techniques that will enable them to establish that an organisation is managing its processes effectively. Santrauka Straipsnyje analizuojamas tarptautinius standartus atitinkančių kokybės vadybos sistemų vaidmuo darniam organizacijų vystymui. Įmonės ir organizacijos vis daugiau tampa priklausomos viena nuo kitos ir užsienio partnerių verslo, socialinėse, ekonominėse bei aplinkosaugos srityse. Šiomis sąlygomis labai naudinga pasinaudoti tarptautiniais standartais, nes jie padeda vienodai suprasti ir suderinti daugelį kriterijų. Lietuvoje pastaraisiais metais didžiausio populiarumo sulaukė tarptautiniai standartai ISO 9000:2000 (kokybė) ir ISO 14000 (aplinkosauga). Lietuvos gamybiniame, paslaugų ir viešajame sektoriuose jau yra apie 750 organizacijų, įdiegusių kokybės vadybos sistemas pagal ISO 9001:2000 standartą, ir apie 140 organizacijų, įdiegusių aplinkos vadybos sistemas pagal ISO 14001 standartą. ISO 9000:2000 standartai reikalauja esminių organizacijos požiūrių į vadybą pokyčių. Vadybos sistemos turi padėti kurti pridedamąją organizacijos vertę. Standartuose išreikštas požiūris, kad organizacijos tikslai turi būti pasiekiami efektyviai ir rezultatyviai valdant procesus ir jų sąveiką, iš esmės keičia auditų atlikimo būdą, nes auditoriai yra atsakingi už teisingą standartų nuostatų traktavimą ir įgyvendinimą. Auditoriai turi išmokti naujos audito atlikimo technikos, kuri leistų auditoriams nustatyti, ar organizacija efektyviai valdo procesus ir pasiekia užsibrėžtų tikslų. Tai nėra lengvas uždavinys ir susiduriama su nemažais sunkumais. Straipsnyje nagrinėjamas šių sunkumų pobūdis ir pateikiami kai kurie jų įveikimo būdai, analizuojama audito metodologija, tinkamo klausimyno sudarymas bei audito atlikimo technika, kaip to reikalauja ISO 9000:2000 standartų kokybės vadybos principai.

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Cichowicz, Judith A. "Should ISO 14000 be linked with ISO 9000?" Environmental Quality Management 6, n.º 1 (1996): 77–80. http://dx.doi.org/10.1002/tqem.3310060111.

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Rajan, Murli y Nabil Tamimi. "Payoff to ISO 9000 Registration". Journal of Investing 12, n.º 1 (28 de febrero de 2003): 71–77. http://dx.doi.org/10.3905/joi.2003.319536.

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Bakan Toplak, Metka y Alojz Urbajs. "Kakovost po ISO 9000:2000". Organizacija znanja 8, n.º 3 (2003): 122–27. http://dx.doi.org/10.3359/oz0303122.

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Teeluckdharry, Krita. "ISO 9000: Quality Systems Handbook". Biomedical Instrumentation & Technology 42, n.º 1 (enero de 2008): 23. http://dx.doi.org/10.2345/0899-8205(2008)42[23:iqsh]2.0.co;2.

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Ruíz Loyola, Benjamín, Eduardo Marambio Dennett, Hugo Luis Cortés Hernández, Marisela P. Gutiérrez Franco y Socorro Alpízar. "ISO 9000 y calidad total". Educación Química 6, n.º 2 (30 de agosto de 2018): 140. http://dx.doi.org/10.22201/fq.18708404e.1995.2.66725.

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<span>El objetivo de este artículo es difundir algunos conceptos de la norma internacional de calidad llamada ISO 9000 y de las normas oficiales de calidad en México, su significado y su importancia, constituyéndose así en un acercamiento entre los lectores y las mencionadas normas.</span>

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Taylor, W. Andrew. "Senior executives and ISO 9000". International Journal of Quality & Reliability Management 12, n.º 4 (junio de 1995): 40–57. http://dx.doi.org/10.1108/02656719510087319.

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Douglas, Alex, Shirley Coleman y Richard Oddy. "The case for ISO 9000". TQM Magazine 15, n.º 5 (octubre de 2003): 316–24. http://dx.doi.org/10.1108/09544780310487712.

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McLachlan, V. N. "In praise of ISO 9000". TQM Magazine 8, n.º 3 (junio de 1996): 21–23. http://dx.doi.org/10.1108/09544789610118421.

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Seddon, John. "Ten arguments against ISO 9000". Managing Service Quality: An International Journal 7, n.º 4 (agosto de 1997): 162–68. http://dx.doi.org/10.1108/09604529710172962.

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Stephens, Kenneth S. "ISO 9000 and Total Quality". Quality Management Journal 2, n.º 1 (octubre de 1994): 57–71. http://dx.doi.org/10.1080/10686967.1994.11918675.

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Collyer, Richard. "Small firms and ISO 9000". Training for Quality 4, n.º 1 (marzo de 1996): 37–39. http://dx.doi.org/10.1108/09684879610112855.

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Peters, John. "Educational accreditation through ISO 9000". Quality Assurance in Education 7, n.º 2 (junio de 1999): 85–89. http://dx.doi.org/10.1108/09684889910269579.

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Hool, James N. "Industry's guide to ISO 9000". Journal of Manufacturing Systems 15, n.º 1 (enero de 1996): 62–63. http://dx.doi.org/10.1016/s0278-6125(96)90011-4.

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Dickey, William C. y Kathleen Pinover. "ISO 9000 in transfusion medicine". Transfusion Medicine Reviews 12, n.º 3 (julio de 1998): 188–94. http://dx.doi.org/10.1016/s0887-7963(98)80059-x.

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Flott, Leslie W. "Is ISO 9000 certification necessary?" Metal Finishing 93, n.º 11 (noviembre de 1995): 77–80. http://dx.doi.org/10.1016/s0026-0576(05)80057-1.

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Ridley, Jeffrey. "ISO 9000 quality systems auditing". Long Range Planning 30, n.º 5 (octubre de 1997): 805–6. http://dx.doi.org/10.1016/s0024-6301(97)81338-6.

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Wood, Charles Cresson y Karen Snow. "ISO 9000 and information security". Computers & Security 14, n.º 4 (enero de 1995): 287–88. http://dx.doi.org/10.1016/0167-4048(95)97069-m.

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Pivka, Marjan. "ISO 9000 Value-Added Auditing". Total Quality Management & Business Excellence 15, n.º 3 (mayo de 2004): 345–53. http://dx.doi.org/10.1080/1478336042000183406.

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Gustav Johannsen, Carl. "ISO 9000 ‐ a managerial approach". Library Management 17, n.º 5 (agosto de 1996): 14–24. http://dx.doi.org/10.1108/01435129610119593.

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Marosi, Tibor. "Az ISO 9000 szabványok változásai". Jelenkori Társadalmi és Gazdasági Folyamatok 4, n.º 1 (1 de enero de 2009): 107–13. http://dx.doi.org/10.14232/jtgf.2009.1.107-113.

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The International Organization for Standardization issued the new ISO 9001:2008 standard with title Quality Management systems. Requirements at 15 Nov 2008. In spite of arrangements lasting more years the requirements of the standard basically have not changed. The main goal of changes was in one hand the more understandable and clearer text, on the other the increasing compatibility with the standard ISO 14001. This paper gives an explanation of changes in requirements ISO 9001:2008. These changes have been taken into consideration by the users if they want to suit the expectations of the new document.

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Kazarians, Mardy. "ISO 9000: Preparing for registration". Reliability Engineering & System Safety 43, n.º 1 (enero de 1994): 95–97. http://dx.doi.org/10.1016/0951-8320(94)90098-1.

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Lo Chi Fong, Jeffrey y Jiju Antony. "QS 9000: an overview and comparison with ISO 9000". TQM Magazine 13, n.º 5 (octubre de 2001): 315–18. http://dx.doi.org/10.1108/09544780110401871.

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Mattos, Jarbas Cesar de y José Carlos de Toledo. "Custos da qualidade: diagnóstico nas empresas com certificação ISO 9000". Gestão & Produção 5, n.º 3 (diciembre de 1998): 312–24. http://dx.doi.org/10.1590/s0104-530x1998000300011.

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Este trabalho analisa a utilização de Custos da Qualidade, como ferramenta de gestão, pelas empresas brasileiras cujos sistemas da qualidade já estejam certificados conforme critérios internacionais. Analisa também as principais características dos Sistemas de Custos da Qualidade (SCQ) implantados, o processo de implantação e as principais dificuldades enfrentadas. Foram contatadas, por meio de pesquisa de campo via correio, 838 empresas possuidoras de 919 certificados de sistema da qualidade conforme as normas ISO 9001, 9002 ou 9003. Das 300 empresas que responderam o questionário, 39% informaram ter um SCQ implantado ou em implantação. As dificuldades para implantação e para uma maior difusão da ferramenta concentram-se, principalmente, no desconhecimento da mesma e na visão, por parte da empresa, que o sistema de informação contábil existente não é adequado.

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Calleja, Carlos Alonso. "NORMAS UNE-EN-ISO DE LA SERIE 9000 (NORMAS ISO DE LA SERIE 9000)". Ciencia y Tecnologia Alimentaria 1, n.º 5 (diciembre de 1997): 139–44. http://dx.doi.org/10.1080/11358129709487574.

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García P, Manuel, Carlos Quispe A y Luis Ráez Guevara. "Serie de Normas NTP ISO 9000:2001". Industrial Data 4, n.º 2 (1 de abril de 2014): 37. http://dx.doi.org/10.15381/idata.v4i2.6756.

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<span id="result_box" lang="en"> La diferencia entre la serie de Normas NTP ISO 9000:1994 y la NTP ISO 9000:2001 es que la primera prioriza el aseguramiento, y la segunda el mejoramiento. en el presente artículo se pretende ilustrar los principales cambios y beneficios que trae consigo la nueva versión de la Serie de Normas NTP ISO 9000:2001<br /><br /></span>

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47

Llach, Josep, Frederic Marimon y Merce Bernardo. "ISO 9001 diffusion analysis according to activity sectors". Industrial Management & Data Systems 111, n.º 2 (15 de marzo de 2011): 298–316. http://dx.doi.org/10.1108/02635571111115191.

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PurposeThe purpose of this paper is to analyse the evolution of the world‐wide diffusion, according to industrial sectors of activity, of the ISO 9000 family of quality standards.Design/methodology/approachUsing data provided by the ISO itself, the evolution of the world‐wide diffusion of the ISO 9000 family of standards from 1998 to 2008 is studied. Using two indices of instability, these data are then analysed in terms of individual industrial sectors to assess the heterogeneity of diffusion across different sectors of activity.FindingsThe results show that the diffusion of ISO 9001 follows a logistic curve in all sectors, although the current stage of diffusion (in terms of initial stage, expansion stage, and saturation stage) differs between different sectors of activity. The sectors have been classified into three groups according to their possible future evolution.Research limitations/implicationsBecause the analysis of prediction is based on mathematical models, the validity of the data is crucial. Two weaknesses are detected in the data: the number of certificates during the transition period 2001‐2003; and the number of certificates in 2008. However, both weaknesses are overcome in the paper.Originality/valueThe paper presents the first study of the heterogeneous diffusion pattern of ISO 9001 in different sectors of activity.

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48

Pheng, Low Sui y Edwi T. W. Fong. "Preparations for ISO 9001:2000 - a study of ISO 9000:1994 certified construction firms". Construction Management and Economics 20, n.º 5 (julio de 2002): 403–13. http://dx.doi.org/10.1080/01446190210135922.

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McTeer, M. M. y B. G. Dale. "The Attitudes of Small Companies to the ISO 9000 Series". Proceedings of the Institution of Mechanical Engineers, Part B: Journal of Engineering Manufacture 210, n.º 5 (octubre de 1996): 397–403. http://dx.doi.org/10.1243/pime_proc_1996_210_137_02.

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This paper reports the main findings of a study of eight companies with fifty or less employees which investigated their attitudes, problems and successes in relation to registration to the ISO 9000 series of quality management system standards. All the companies studied had attended a Workshop Programme training course to provide them with the requisite advice and assistance to gain registration. However, only one of the eight companies went on to gain ISO 9000 series registration. In every case the perception that the market-place was demanding or likely to demand ISO 9000 series registration was the prime motivator. The two main drawbacks of introducing an ISO 9000 series quality management system standard were time and the volume of paperwork.

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50

Hadidi, Laith, Sadi Assaf, Khalaf Aluwfi y Hassan Akrawi. "The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services". International Journal of Building Pathology and Adaptation 35, n.º 2 (8 de mayo de 2017): 176–90. http://dx.doi.org/10.1108/ijbpa-01-2017-0004.

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Purpose ISO 9001 is an international specification that provides certification for quality management systems (QMSs) after careful external auditing. However, certified companies rarely evaluate their quality systems after being certified. The certificate needs to be renewed periodically where companies are encouraged to evaluate their gained benefits and improve their QMS’s deficient areas. The purpose of this paper is to provide a method of evaluation based on the level of customers’ satisfaction over five metrics (reliability, assurance, tangible, empathy, and responsiveness). Design/methodology/approach The methodology enables to benchmark the current level of satisfaction with prior levels of satisfaction before the ISO 9001 certification. The methodology is applied for the QMS pertinent to the design services (DS) for a large public company in Saudi Arabia. Three case studies were undertaken on the DS for large-scale construction projects. Findings The results were compared between year 2008 (total of 77 projects) and year 2011 (total of 39 projects). The results show that the ISO 9001 certificate may not always demonstrate an evidence of improving customers’ satisfaction levels and, hence, a gap analysis should be implemented to define possible areas of improvement. Research limitations/implications This work is limited to the construction industry. In specific, it addresses only the customer satisfaction related to the design management services. However, Saudi Arabia is known to host many large scale organizations that are heavily involved in international business trade. Hence, the authors believe that the Saudi industry can leverage their practices up to the international standards and similarly the international practices can accommodate some of the best practices in Saudi Arabia. Originality/value It is a general perception in the industry that ISO 9000 implementation will mean good quality products. This work provides the argument that the ISO 9000 implementation should be tested on a regular basis to validate this perception. It shows that in some cases the ISO 9000 did not improve the customers’ satisfaction and, hence, the need arises for gap analysis to modify the QMS.

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