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Littérature scientifique sur le sujet « Exploring service »

Auteur : Grafiati
Publié le 4 juin 2021
Mis à jour le 10 février 2022

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Articles de revues sur le sujet "Exploring service"

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Harris, Lloyd C., and Emmanuel Ogbonna. "Exploring Service Sabotage." Journal of Service Research 4, no. 3 (2002): 163–83. http://dx.doi.org/10.1177/1094670502004003001.

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Walker, John. "Exploring Service Logic in ESL." TESL Canada Journal 30, no. 2 (2013): 69. http://dx.doi.org/10.18806/tesl.v30i2.1143.

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ESL is both a professional educational service and, particularly in post-compul- sory contexts, a commercial activity. The effective management of ESL programs can secure quality outcomes for practitioners and students. Nevertheless, writings on ESL management do not figure prominently in the literature. In particular, the association between services management theory and ESL practice has enjoyed only limited recognition. This article highlights the association by exploring se- lected elements of service logic theory and their application to the management of post-compulsory ESL in a commerci
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Avlonitis, Viktor, and Juliana Hsuan. "Exploring modularity in services: cases from tourism." International Journal of Operations & Production Management 37, no. 6 (2017): 771–90. http://dx.doi.org/10.1108/ijopm-08-2015-0531.

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Purpose The purpose of this paper is to examine how modularity manifests in the design of services. The study brings new insights on the organization of service firms by empirically exploring and theoretically advancing the intersection of modularity and service design. Design/methodology/approach The paper compares two companies that offer similar services in the same geographical region but represent polar case types. A framework grounded on extant literature is constructed and applied to the two cases to assess its practicality and provide theoretical insights. Findings The paper demonstrat
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Ferrucci, Patrick. "Exploring Public Service Journalism." Journalism & Mass Communication Quarterly 94, no. 1 (2016): 355–70. http://dx.doi.org/10.1177/1077699016681968.

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Price, Ilfryn. "Exploring FM’s dominant logics." Facilities 36, no. 1/2 (2018): 37–48. http://dx.doi.org/10.1108/f-01-2017-0005.

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Purpose This paper aims to investigate the service ecosystem of facility/facilities management (FM) against the Vargo and Lusch framework of service-dominant logic (S-D Logic). Design/methodology/approach A theoretical argument guided by previous research into service excellence in FM. Findings In the paper, two arguments are made. First, FM is still dominated by a contractual logic grounded in the tangible world of buildings and bills of quantities. Second, the reciprocal flow of services inherent in the S-D Logic offers a powerful tool for appreciating real service excellence and a business
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Sun, Sunny, Jerry Zheng, Markus Schuckert, and Rob Law. "Exploring the Service Quality of Airbnb." Tourism Analysis 24, no. 4 (2019): 531–34. http://dx.doi.org/10.3727/108354219x15652651367424.

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Airbnb has become a strong competitor for hotels when it comes to accommodation choices. However, few studies have analyzed the service quality provided by Airbnb. In order to approach this gap and to support the industry to maintain competitiveness, this study identified related dimensions measuring the service quality based on a qualitative design, conducting a content analysis of Airbnbrelated reviews. The following six dimensions are identified and discussed: Accuracy, Cleanliness, Rooms and Facilities, Location, Personalized Service, and Value. Findings indicate that competitive advantage
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Raja, Jawwad Z., and Thomas Frandsen. "Exploring servitization in China." International Journal of Operations & Production Management 37, no. 11 (2017): 1654–82. http://dx.doi.org/10.1108/ijopm-12-2015-0755.

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Purpose Previous research has predominately focused on the servitization strategies of western manufacturers in advanced economies, neglecting the potential for servitization in those which are emerging, such as China. The purpose of this paper is to explore the role of the external service partner network of a European manufacturer providing services in China, in order to develop a better understanding of the resulting and associated challenges. Design/methodology/approach An in-depth case study approach was used to examine the parent company, its subsidiary in China and the related service p
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Fung, Chaktin, Piyush Sharma, Zhan Wu, and Yong Su. "Exploring service climate and employee performance in multicultural service settings." Journal of Services Marketing 31, no. 7 (2017): 784–98. http://dx.doi.org/10.1108/jsm-08-2016-0316.

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Purpose The purpose of this paper is to introduce a new conceptual model that incorporates internal service quality as a mediator between service climate and employee performance and two personal cultural orientations (independence and interdependence) as the moderators of these relationships. Design/methodology/approach An online survey of 353 employees representing 19 different nationalities, working in 18 branches and offices of a multinational business-to-business (B2B) civil engineering services firm, spread across 14 countries. Findings All the hypotheses are supported. Specifically, int
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Nisha, Nabila. "Exploring the Dimensions of Mobile Banking Service Quality." International Journal of Business Analytics 3, no. 3 (2016): 60–76. http://dx.doi.org/10.4018/ijban.2016070104.

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Today, mobile phone is an essential part of the lives of most people – a reason why, banking sector and mobile phone service providers have teamed up to provide banking services to customers via mobile phones. However, customers often are critical of the quality of such alternative financial delivery services provided by banks. The aim of this paper is to examine the underlying factors and service qualities that can influence customers' behavioral intentions towards the use of mobile banking services in Bangladesh. The hybrid model in this study identifies service qualities like reliability, p
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Al-Hubaishi, Hajar Saeed, Syed Zamberi Ahmad, and Matloub Hussain. "Exploring mobile government from the service quality perspective." Journal of Enterprise Information Management 30, no. 1 (2017): 4–16. http://dx.doi.org/10.1108/jeim-01-2016-0004.

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Purpose The purpose of this paper is to identify service quality dimensions and their sub-dimensions for mobile government services. Despite studies conducted on mobile services, there is lack of a comprehensive framework of mobile government service quality. Researchers and practitioners must outline a taxonomy of mobile government service quality before they can begin to test their effects empirically. It cannot be assumed that e-government is the same as m-government. Therefore, it is important to understand the dimensions that affect mobile government service quality. Design/methodology/ap
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Thèses sur le sujet "Exploring service"

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Holmes, William B. "Exploring Environmental Service Auctions." Digital Archive @ GSU, 2010. http://digitalarchive.gsu.edu/econ_diss/63.

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The chapters of this dissertation explore related aspects of the procurement of conservation services from private landowners. In the first chapter, heuristic laboratory experiments reveal the impact of potential government regulation on strategic forces and efficiency properties in conservation procurement auctions. In the second chapter, data from past procurement auctions are analyzed to discover the existence and magnitude of premiums received by auction participants. The first Chapter, “Procurement Auctions Under Regulatory Threat,” examines how strategic forces and efficiency propertie
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Meit, Michael, Kate E. Beatty, and Megan Heffernan. "Exploring Service Composition and Financing Among Rural LHDs." Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/6836.

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Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.

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E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles a
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Chaisurayakam, Siriwan. "Exploring green and logistics service quality of Thai logistics service providers." Thesis, University of Hull, 2015. http://hydra.hull.ac.uk/resources/hull:13603.

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The emergence of environmental or green issues in global supply chains has made it an essential practice to measure the performance of organisations of not only from their financial and management perspectives but also their environmental performance, particularly logistics service providers (LSPs) as service providers. There has been little work done during last two decades linking the three topics of green service quality (GSQ), logistics service quality (LSQ), and the Thai government’s logistics performance index (TLPI) for the logistics sector. The objective of this thesis was to investiga
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Zhao, Yanlu. "Exploring and optimizing data-driven service operations." Thesis, Cergy-Pontoise, Ecole supérieure des sciences économiques et commerciales, 2020. http://www.theses.fr/2020ESEC0004.

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L’augmentation des transactions en ligne pose des défis aux entreprises pour gérer les quantités croissantes de données, et leur offre également de nombreuses opportunités avec l’analyse contextuelle des données numériques. Elle modifie considérablement les modes de prise de décision traditionnels et pose des exigences de haut niveau aux décideurs. D’une part, les clients souhaitent partager leurs préférences personnalisées et leurs modes de consommation, et s’attendent à obtenir des produits / services personnalisés et de haute qualité en retour. D’autre part, cette nouvelle tendance conduit
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Leonard, Delores Leonard. "Exploring Customer Service Through Hospital Management Strategies." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3700.

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Patient demand for a better quality of healthcare and services has increased as insurance companies have decreased payments to hospitals. The purpose of this qualitative single exploratory case study was to explore hospital managers' strategies to improve customer service. Data were gathered from semistructured interviews with 5 hospital managers who implemented customer service strategies in their hospital systems, hospital policy and procedure documents, and qualitative data from the Consumer Assessment of Healthcare Providers and Systems Hospital Compare website. Expectation-confirmation th
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Meit, Michael, Kate E. Beatty, and Megan Heffernan. "Exploring Differences between Urban and Rural LHDs: Service Composition and Financing." Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/6837.

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Govender, K. K. "Exploring students' perception of postgraduate research service quality." Journal for New Generation Sciences, Vol 10, Issue 3: Central University of Technology, Free State, Bloemfontein, 2012. http://hdl.handle.net/11462/617.

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Published Article<br>Given that education is a service, the postgraduate (PG) education environment has become increasingly competitive, and whilst the service quality perceptions of undergraduates have been extensively measured, similar postgraduate-based research, especially in South Africa, has been negligible. Furthermore, although the development of an ideal instrument to measure higher education service quality has also occupied the minds of several researchers over the years, not much has been achieved in the area of postgraduate research (PG) service quality. This paper presents the r
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Shen, Rao. "Applying the 5S Framework To Integrating Digital Libraries." Diss., Virginia Tech, 2006. http://hdl.handle.net/10919/27099.

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We formalize the digital library (DL) integration problem and propose an overall approach based on the 5S (Streams, Structures, Spaces, Scenarios, and Societies) framework. We then apply that framework to integrate domain-specific (archaeological) DLs, illustrating our solutions for key problems in DL integration. An integrated Archaeological DL, ETANA-DL, is used as a case study to justify and evaluate our DL integration approach. We develop a minimum metamodel for archaeological DLs within the 5S theory. We implement the 5SSuite toolkit set to cover the process of union DL generation, includ
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Ozgelen, Sinan. "Exploring The Development Of Pre-service Science Teachers." Phd thesis, METU, 2010. http://etd.lib.metu.edu.tr/upload/3/12611603/index.pdf.

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The purposes of this study were to explore understanding of preservice science teachers&rsquo<br>(PSTs) nature of science (NOS) views during the explicit-reflective and inquiry-based laboratory instruction and investigate PSTs&rsquo<br>perspectives and experiences related to learning NOS aspects in the science laboratory course. This study was carried out during the Laboratory Application in Science II course. A total of 45 PSTs participated to the study. The design of the study was qualitative and exploratory in nature. In the initial phase of the study, the researcher collected qualitative d
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Livres sur le sujet "Exploring service"

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Lehmann, Claudia. Exploring Service Productivity. Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-23036-4.

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Nóvoa, Henriqueta, Monica Drăgoicea, and Niklas Kühl, eds. Exploring Service Science. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-38724-2.

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Satzger, Gerhard, Lia Patrício, Mohamed Zaki, Niklas Kühl, and Peter Hottum, eds. Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3.

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Exploring military service for women. Rosen Pub. Group, 1986.

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Lewis, Evelyn Jones, joint author., ed. Exploring professional cooking. 4th ed. Glencoe, 1996.

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Buchanan, Stuart. On call: Exploring God's leading to Christian service. Bible Reading Fellowship, 2001.

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Stewart, Trae. Exploring cultural dynamics and tensions within service-learning. Information Age Pub., 2011.

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Brookhart, Susan M. Exploring formative assessment. Association for Supervision and Curriculum Development, 2009.

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Exploring formative assessment. Association for Supervision and Curriculum Development, 2009.

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Law enforcement exploring program. The Service, 1991.

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Chapitres de livres sur le sujet "Exploring service"

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Weissinger, Reinhard, and Stephen K. Kwan. "Service Science Research and Service Standards Development." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_25.

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Stoffer, Torben, Thomas Widjaja, and Nicolas Zacharias. "The Effect of Service Modularity on Flexibility in the Digital Age – An Investigation in the B2B Context." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_1.

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Laubis, Kevin, Florian Knöll, Verena Zeidler, and Viliam Simko. "Crowdsensing-Based Road Condition Monitoring Service: An Assessment of Its Managerial Implications to Road Authorities." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_10.

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Vössing, Michael, Clemens Wolff, and Volkmar Reinerth. "Digitalization of Field Service Planning: The Role of Organizational Knowledge and Decision Support Systems." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_11.

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Polese, Francesco, Luca Carrubbo, Francesco Caputo, and Antonietta Megaro. "Co-creation in Action: An Acid Test of Smart Service Systems Viability." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_12.

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Bader, Sebastian R., Clemens Wolff, Michael Vössing, and Jan-Peter Schmidt. "Towards Enabling Cyber-Physical Systems in Brownfield Environments." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_13.

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Kampker, Achim, Marco Husmann, Philipp Jussen, and Laura Schwerdt. "Market Launch Process of Data-Driven Services for Manufacturers: A Qualitative Guideline." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_14.

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Floerecke, Sebastian. "Success Factors of SaaS Providers’ Business Models – An Exploratory Multiple-Case Study." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_15.

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Meierhofer, Jürg, and Anne Herrmann. "End-to-End Methodological Approach for the Data-Driven Design of Customer-Centered Digital Services." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_16.

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Hunke, Fabian, and Christian Engel. "Utilizing Data and Analytics to Advance Service." In Exploring Service Science. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-00713-3_17.

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Actes de conférences sur le sujet "Exploring service"

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Yue Hu, Jichang Zhao, Junjie Wu, and Xiuguo Bao. "On exploring ambivalent expression in Weibo." In 2015 12th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2015. http://dx.doi.org/10.1109/icsssm.2015.7170343.

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Jantti, Marko, and Henna Kallinen. "Exploring service desk employees' motivation and rewarding." In 2017 14th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2017. http://dx.doi.org/10.1109/icsssm.2017.7996177.

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Jantti, Marko. "Exploring Self-Service Support Methods in IT Service Management." In 2013 10th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2013. http://dx.doi.org/10.1109/icsssm.2013.6602598.

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Yuan-Chu Hwang and Wei-Cheng Shiau. "Exploring Imagery-driven Service Framework on Social Network Service." In 2012 International Conference on Advances in Social Networks Analysis and Mining (ASONAM 2012). IEEE, 2012. http://dx.doi.org/10.1109/asonam.2012.192.

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Zhou, Zhenkun, Yong Lin, and Feng Yue. "Service-dominant logic for exploring modular business service system." In 2014 IEEE International Conference on Service Operations and Logistics, and Informatics (SOLI). IEEE, 2014. http://dx.doi.org/10.1109/soli.2014.6960702.

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Zhou, Jiehan, Jukka Riekki, and Mika Ylianttila. "Modeling Service Composition and Exploring its Characteristics." In 2009 IEEE Congress on Services (SERVICES). IEEE, 2009. http://dx.doi.org/10.1109/services-i.2009.10.

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Xu, Xiening, Yu Qian, and Hua Yuan. "Exploring User Group Behavior in Reviewing Online Product." In 2018 15th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2018. http://dx.doi.org/10.1109/icsssm.2018.8464988.

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Moody, Janette. "Exploring the inputs of IS service." In the 2001 ACM SIGCPR conference. ACM Press, 2001. http://dx.doi.org/10.1145/371209.371230.

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"Exploring Mobile Service Adoption: Customer Preferences." In 2009 42nd Hawaii International Conference on System Sciences. IEEE, 2009. http://dx.doi.org/10.1109/hicss.2009.211.

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Xiaojiang Lei and Xueming Qian. "Rating prediction via exploring service reputation." In 2015 IEEE 17th International Workshop on Multimedia Signal Processing (MMSP). IEEE, 2015. http://dx.doi.org/10.1109/mmsp.2015.7340814.

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Rapports d'organisations sur le sujet "Exploring service"

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Salman, Rosine. Exploring Capability Maturity Models and Relevant Practices as Solutions Addressing IT Service Offshoring Project Issues. Portland State University Library, 2000. http://dx.doi.org/10.15760/etd.1842.

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Reich, Stephen. Exploring Opportunities to Expand Public Transportation Services in Florida Through Potential Private Sector Participation: Phase I – Analysis of Contracting for Fixed Route Bus Service. University of South Florida, 2011. http://dx.doi.org/10.5038/cutr-nctr-rr-2010-09.

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McClung, Eric M. Exploring the Cost and Functionality of MEDCOM Web Services. Defense Technical Information Center, 2005. http://dx.doi.org/10.21236/ada444079.

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Hefley, William E. Exploring Hypermedia Information Services for Disseminating Software Engineering Information. Defense Technical Information Center, 1994. http://dx.doi.org/10.21236/ada278765.

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Chiu, Yu-ting, and Oksana Mont. Exploring consumer acceptance of furniture renting services: the case of students in Lund. University of Limerick, 2021. http://dx.doi.org/10.31880/10344/10257.

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Cook, Sasikarn C., and Nancy Hodges. Exploring Non-ownership Apparel Consumption through Online Fashion Product Rental Services: An Application of Institutional Theory. Iowa State University, Digital Repository, 2015. http://dx.doi.org/10.31274/itaa_proceedings-180814-14.

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Penje, Oskar, and Anna Berlina. Recruitment and retention in the welfare sector: Nordic good practice. Nordregio, 2021. http://dx.doi.org/10.6027/pb2021:1.2001-3876.

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The Nordic welfare sector is facing significant challenges when it comes to providing effective social care services. While the demand for services for a rapidly growing elderly population is constantly increasing, the workforce delivering social care services is shrinking, with many workers reaching retirement age. Tackling the challenges related to recruitment and retention of qualified staff – and developing innovative approaches to the delivery of social care services – is becoming increasingly urgent, particularly in rural and sparsely populated areas (SPAs). This policy brief gives an ov
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Yunus, Raudah Mohd, Pauline Oosterhoff, Charity Jensen, Nicola Pocock, and Francis Somerwell. Modern Slavery Prevention and Responses in Myanmar: An Evidence Map. Institute of Development Studies (IDS), 2020. http://dx.doi.org/10.19088/clarissa.2020.002.

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This Emerging Evidence Report describes the availability of evidence on modern slavery interventions in Myanmar presented in the programme's interactive Evidence Map. This report on Myanmar uses the same methodology and complements the evidence map on interventions to tackle trafficking, child and forced labour in South Asia for Nepal, India, Pakistan, and Bangladesh. The Evidence Map provides an outline of where evidence is concentrated and where it is missing by mapping out existing and ongoing impact evaluations and observational studies exploring different types of modern slavery intervent
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Iftikhar, U. A., M. Kallesoe, A. Duraiappah, G. Sriskanthan, S. V. Poats, and B. Swallow. Exploring the inter-linkages among and between compensation and rewards for ecosystem services (CRES) and human well-being ICRAF Working Paper no. 36. World Agroforestry Centre (ICRAF), 2007. http://dx.doi.org/10.5716/wp14956.pdf.

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McGee, Steven, Ronald I. Greenberg, Lucia Dettori, et al. An Examination of Factors Correlating with Course Failure in a High School Computer Science Course. The Learning Partnership, 2018. http://dx.doi.org/10.51420/report.2018.1.

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Across the United States, enrollment in high school computer science (CS) courses is increasing. These increases, however, are not spread evenly across race and gender. CS remains largely an elective class, and fewer than three-fourths of the states allow it to count towards graduation. The Chicago Public Schools has sought to ensure access for all students by recently enacting computer science as a high school graduation requirement. The primary class that fulfills the graduation requirement is Exploring Computer Science (ECS), a high school introductory course and professional development pr
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