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Articles de revues sur le sujet « Exploring service »

Auteur : Grafiati

Publié le 4 juin 2021

Mis à jour le 10 février 2022

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1

Harris, Lloyd C., and Emmanuel Ogbonna. "Exploring Service Sabotage." Journal of Service Research 4, no. 3 (2002): 163–83. http://dx.doi.org/10.1177/1094670502004003001.

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Walker, John. "Exploring Service Logic in ESL." TESL Canada Journal 30, no. 2 (2013): 69. http://dx.doi.org/10.18806/tesl.v30i2.1143.

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ESL is both a professional educational service and, particularly in post-compul- sory contexts, a commercial activity. The effective management of ESL programs can secure quality outcomes for practitioners and students. Nevertheless, writings on ESL management do not figure prominently in the literature. In particular, the association between services management theory and ESL practice has enjoyed only limited recognition. This article highlights the association by exploring se- lected elements of service logic theory and their application to the management of post-compulsory ESL in a commerci

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Avlonitis, Viktor, and Juliana Hsuan. "Exploring modularity in services: cases from tourism." International Journal of Operations & Production Management 37, no. 6 (2017): 771–90. http://dx.doi.org/10.1108/ijopm-08-2015-0531.

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Purpose The purpose of this paper is to examine how modularity manifests in the design of services. The study brings new insights on the organization of service firms by empirically exploring and theoretically advancing the intersection of modularity and service design. Design/methodology/approach The paper compares two companies that offer similar services in the same geographical region but represent polar case types. A framework grounded on extant literature is constructed and applied to the two cases to assess its practicality and provide theoretical insights. Findings The paper demonstrat

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Ferrucci, Patrick. "Exploring Public Service Journalism." Journalism & Mass Communication Quarterly 94, no. 1 (2016): 355–70. http://dx.doi.org/10.1177/1077699016681968.

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Price, Ilfryn. "Exploring FM’s dominant logics." Facilities 36, no. 1/2 (2018): 37–48. http://dx.doi.org/10.1108/f-01-2017-0005.

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Purpose This paper aims to investigate the service ecosystem of facility/facilities management (FM) against the Vargo and Lusch framework of service-dominant logic (S-D Logic). Design/methodology/approach A theoretical argument guided by previous research into service excellence in FM. Findings In the paper, two arguments are made. First, FM is still dominated by a contractual logic grounded in the tangible world of buildings and bills of quantities. Second, the reciprocal flow of services inherent in the S-D Logic offers a powerful tool for appreciating real service excellence and a business

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Sun, Sunny, Jerry Zheng, Markus Schuckert, and Rob Law. "Exploring the Service Quality of Airbnb." Tourism Analysis 24, no. 4 (2019): 531–34. http://dx.doi.org/10.3727/108354219x15652651367424.

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Airbnb has become a strong competitor for hotels when it comes to accommodation choices. However, few studies have analyzed the service quality provided by Airbnb. In order to approach this gap and to support the industry to maintain competitiveness, this study identified related dimensions measuring the service quality based on a qualitative design, conducting a content analysis of Airbnbrelated reviews. The following six dimensions are identified and discussed: Accuracy, Cleanliness, Rooms and Facilities, Location, Personalized Service, and Value. Findings indicate that competitive advantage

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Raja, Jawwad Z., and Thomas Frandsen. "Exploring servitization in China." International Journal of Operations & Production Management 37, no. 11 (2017): 1654–82. http://dx.doi.org/10.1108/ijopm-12-2015-0755.

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Purpose Previous research has predominately focused on the servitization strategies of western manufacturers in advanced economies, neglecting the potential for servitization in those which are emerging, such as China. The purpose of this paper is to explore the role of the external service partner network of a European manufacturer providing services in China, in order to develop a better understanding of the resulting and associated challenges. Design/methodology/approach An in-depth case study approach was used to examine the parent company, its subsidiary in China and the related service p

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Fung, Chaktin, Piyush Sharma, Zhan Wu, and Yong Su. "Exploring service climate and employee performance in multicultural service settings." Journal of Services Marketing 31, no. 7 (2017): 784–98. http://dx.doi.org/10.1108/jsm-08-2016-0316.

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Purpose The purpose of this paper is to introduce a new conceptual model that incorporates internal service quality as a mediator between service climate and employee performance and two personal cultural orientations (independence and interdependence) as the moderators of these relationships. Design/methodology/approach An online survey of 353 employees representing 19 different nationalities, working in 18 branches and offices of a multinational business-to-business (B2B) civil engineering services firm, spread across 14 countries. Findings All the hypotheses are supported. Specifically, int

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Nisha, Nabila. "Exploring the Dimensions of Mobile Banking Service Quality." International Journal of Business Analytics 3, no. 3 (2016): 60–76. http://dx.doi.org/10.4018/ijban.2016070104.

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Today, mobile phone is an essential part of the lives of most people – a reason why, banking sector and mobile phone service providers have teamed up to provide banking services to customers via mobile phones. However, customers often are critical of the quality of such alternative financial delivery services provided by banks. The aim of this paper is to examine the underlying factors and service qualities that can influence customers' behavioral intentions towards the use of mobile banking services in Bangladesh. The hybrid model in this study identifies service qualities like reliability, p

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Al-Hubaishi, Hajar Saeed, Syed Zamberi Ahmad, and Matloub Hussain. "Exploring mobile government from the service quality perspective." Journal of Enterprise Information Management 30, no. 1 (2017): 4–16. http://dx.doi.org/10.1108/jeim-01-2016-0004.

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Purpose The purpose of this paper is to identify service quality dimensions and their sub-dimensions for mobile government services. Despite studies conducted on mobile services, there is lack of a comprehensive framework of mobile government service quality. Researchers and practitioners must outline a taxonomy of mobile government service quality before they can begin to test their effects empirically. It cannot be assumed that e-government is the same as m-government. Therefore, it is important to understand the dimensions that affect mobile government service quality. Design/methodology/ap

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Salminen, Ari, and Venla Mäntysalo. "Exploring the Public Service Ethos." Public Integrity 15, no. 2 (2013): 167–86. http://dx.doi.org/10.2753/pin1099-9922150204.

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Bums, David J., and Peter Smith. "Exploring the Service Meat Counter." Journal of Food Products Marketing 3, no. 3 (1996): 23–33. http://dx.doi.org/10.1300/j038v03n03_04.

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AAS, TOR HELGE, KARL JOACHIM BREUNIG, and KATJA MARIA HYDLE. "EXPLORING NEW SERVICE PORTFOLIO MANAGEMENT." International Journal of Innovation Management 21, no. 06 (2017): 1750044. http://dx.doi.org/10.1142/s136391961750044x.

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Most research on the management of innovation portfolios has focused on new product portfolios, whereas the management of new service portfolios has not been researched correspondingly. This paper addresses this literature gap by exploring portfolio management of New Service Development (NSD) activities empirically. The paper applies a qualitative research design, where data was collected in 52 in-depth interviews with managers and employees involved with NSD. The study finds that the portfolio management activities and processes were carried out in parallel with the NSD process, and that the

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Marshall, Greg W., Julie Baker, and David W. Finn. "Exploring internal customer service quality." Journal of Business & Industrial Marketing 13, no. 4/5 (1998): 381–92. http://dx.doi.org/10.1108/08858629810226681.

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Chen, Yong, Juncheng Yao, Hai Jin, Chunjiang He, and Hanhua Chen. "Exploring the Evolution of New Mobile Services." Scientific Programming 2017 (2017): 1–9. http://dx.doi.org/10.1155/2017/5159690.

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The emergence and widespread use of mobile Internet technology has led to many different kinds of new mobile communications services, such asWeChat. Users could have more choices when attempting to satisfy their communications needs. The ability to predict the way in which users will use new mobile communications services is extremely valuable to mobile communications service providers. In this work, we propose a method for predicting how a user will use a new mobile service. Our scheme is inspired by the evolutionary game theory. With large-scale real world datasets collected from mobile serv

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Leo, Cheryl, and Nadia Zainuddin. "Exploring value destruction in social marketing services." Journal of Social Marketing 7, no. 4 (2017): 405–22. http://dx.doi.org/10.1108/jsocm-03-2017-0022.

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Purpose This paper seeks to draw from services marketing theory as an alternative and under-used pathway to social and behaviour change for the achievement of societal well-being. Social marketing services are an important part of social change programmes as they contribute towards service users’ health, well-being, and the fulfilment of social marketing goals. However, value destruction can occur in users’ service experiences, leading to a decline rather than improvement of their well-being. The purpose of this paper is to understand the nature of the value destruction process and identify th

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Lin, Yong, Jing Luo, Shuqin Cai, Shihua Ma, and Ke Rong. "Exploring the service quality in the e-commerce context: a triadic view." Industrial Management & Data Systems 116, no. 3 (2016): 388–415. http://dx.doi.org/10.1108/imds-04-2015-0116.

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Purpose – The purpose of this paper is to explore the quality factors influencing customer satisfaction in the electronic commerce (e-commerce) context using a triadic view of customer-e-retailer-third-party logistics provider, and to investigate the impacts of service quality on customer satisfaction and loyalty in the e-retailing supply chain. Design/methodology/approach – A literature review is used to determine the conceptual model and develop the measurement scales. Data are collected through a web survey mainly conducted in China. Structural equation modeling is used to analyze the colle

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Grego-Nagel, Anne C., and Malgorzata J. Rys. "Exploring the Adoption of Telecommunication Services by Older Adults." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 60, no. 1 (2016): 6–10. http://dx.doi.org/10.1177/1541931213601002.

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With the expected growth of the population of Americans over the age of 65, service scientists and designers are developing systems including internet of things systems to assist older adults in remaining independent. Yet little is known about how older adults adopt new services. In this grounded research, the authors explored the adoption of telecommunication services including landlines and mobile services by older adults. This early research suggests that access to other systems, population density and fit with the norms of a social network may be promising factors in future research in tel

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Lempinen, Heikki, and Risto Rajala. "Exploring Multi-Actor Value Creation in IT Service Processes." Journal of Information Technology 29, no. 2 (2014): 170–85. http://dx.doi.org/10.1057/jit.2014.1.

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Organizational information technology (IT) needs are served through increasingly complex configurations of people, technologies, organizations, and shared information. Ideally, an organizational IT service is valuable for both the providers and users of systems and solutions. However, mutually beneficial outcomes may be difficult to achieve within the configurations through which IT services are delivered. We suggest that analyzing stakeholder interplay in IT service processes helps us to understand how information systems (IS) organizations can be leveraged to co-create business value. Throug

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Lin, Kuan-Yu, Yi-Ting Wang, and Travis K. Huang. "Exploring the antecedents of mobile payment service usage." Online Information Review 44, no. 1 (2020): 299–318. http://dx.doi.org/10.1108/oir-05-2018-0175.

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Purpose The number of smartphone users has increased with the maturity of mobile networks, which has not only led to a new lifestyle but has also facilitated the development of mobile application services. Smartphones are regarded as essential communication devices. Currently, diverse groups of people are considering using mobile payment services. Thus, the motives for using mobile payment as well as individual motives for continuing usage are of great research interest. The purpose of this paper is to examine the behavioral motivations underlying individual intentions to continue using mobile

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Lightfoot, Howard W., and Heiko Gebauer. "Exploring the alignment between service strategy and service innovation." Journal of Service Management 22, no. 5 (2011): 664–83. http://dx.doi.org/10.1108/09564231111175004.

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Witell, Lars, Laurel Anderson, Roderick J. Brodie, et al. "Exploring dualities of service innovation: implications for service research." Journal of Services Marketing 29, no. 6/7 (2015): 436–41. http://dx.doi.org/10.1108/jsm-01-2015-0051.

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Purpose – The purpose of this study is to explore three paradoxes of service innovation and provide a way forward for fresh thinking on the topic. Design/methodology/approach – Through a conceptual model of service innovation research, the authors challenge the “pro-change” bias and explore what can be learnt from the duality of service innovation. Findings – This paper suggests that research moves beyond a firm perspective to study service innovation on multiple levels of abstraction. A conceptual model based on two dimensions, level (individual, organization and society) and outcome (success

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Ho, Angus, Piyush Sharma, and Peter Hosie. "Exploring customers’ zone of tolerance for B2B professional service quality." Journal of Services Marketing 29, no. 5 (2015): 380–92. http://dx.doi.org/10.1108/jsm-06-2014-0212.

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Purpose – This paper aims to extend the current research on zone of tolerance (ZOT) and its antecedents, to the context of business-to-business (B2B) professional services from both client and service firms’ perspectives, with a modified ZOT framework including five client and service firms attributes as antecedents of desired (DSL) and adequate (ASL) service levels. Prior research on zone of tolerance (ZOT) and its antecedents mostly focuses on business-to-consumer services and customers’ perspective. The authors address these gaps with a modified ZOT framework with five attributes of client

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O'Connor, Deborah L. "Supporting Spousal Caregivers: Exploring the Meaning of Service Use." Families in Society: The Journal of Contemporary Social Services 76, no. 5 (1995): 296–305. http://dx.doi.org/10.1177/104438949507600503.

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The stress associated with caring for an impaired elderly family member has been well documented. Spousal caregivers in particular may jeopardize their own health while attempting to meet the demands of caregiving. Formal support services have been developed and are aimed at reducing the stress associated with caregiving. However, simply providing services does not ensure utilization. Research documents the low utilization of services by the elderly, particularly spousal caregivers, but fails to explain it adequately. The author explores the gaps in current understanding of the issues and iden

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Zhu, Xia, and Judy Zolkiewski. "Exploring service failure in a business-to-business context." Journal of Services Marketing 29, no. 5 (2015): 367–79. http://dx.doi.org/10.1108/jsm-02-2014-0055.

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Purpose – This study aims to explore how business-to-business service failures manifest in a manufacturing context. Design/methodology/approach – The empirical research involved two case studies: case study one included 20 interviews in the metal finishing industry; case study two included 20 interviews in the paint and coatings industry. In both case studies, suppliers and customers’ perceptions were obtained to facilitate a dyadic understanding of the phenomena. Findings – Business-to-business service failure is a complex, dynamic and interactive process. It varies according to type of servi

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Heiselt, April K., and Gwen Tyson. "Rehabilitation Counseling and Service-Learning: Exploring New Partnerships." Journal of Applied Rehabilitation Counseling 42, no. 3 (2011): 26–31. http://dx.doi.org/10.1891/0047-2220.42.3.26.

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Budget shortfalls, combined with a philosophy of doing more with less, have placed a tremendous demand on the workload of rehabilitation counselors. Looking to find solutions to this problem, rehabilitation counselors at the Mississippi Department of Rehabilitation Services (MDRS) are linking with their local university to find assistance. The following article illustrates how a service-learning project with freshmen students at Mississippi State University provided benefits for rehabilitation counselors, their clients, and university students. A discussion of practitioner benefits, as well as

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Chadichal, Shilpa Santosh, and Dr Sheelan Misra. "Exploring the Online service quality dimensions in Service sectors Impact on developing e-CRM in Indian banking sector." Global Journal For Research Analysis 2, no. 1 (2012): 115–17. http://dx.doi.org/10.15373/22778160/january2013/8.

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Tsourela, Maria, and Manos Roumeliotis. "Exploring the Degree of Consumer Readiness for Self Service Technologies." International Journal of E-Services and Mobile Applications 7, no. 2 (2015): 25–42. http://dx.doi.org/10.4018/ijesma.2015040102.

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Constant developments of technology and increases in labor costs are the two major reasons for the creation and continuous evolvement of technology-based self services. Consumers' technology readiness should be taken into account in predicting the perception and behavior of potential consumers towards Self Service Technologies. An empirical study of consumers' readiness to use technology based self-services was undertaken in Greece. A survey instrument was developed to investigate the relationship between technology readiness, attitude, perceived ease of use, usefulness and consumers readiness

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Evans, Tony. "Exploring Ethical Agency in Public Service." Journal of Public Administration Research and Theory 28, no. 4 (2018): 620–23. http://dx.doi.org/10.1093/jopart/muy028.

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Dassiou, Xeni, Peter Langham, Charles Nancarrow, Alex Scharaschkin, and Dan Ward. "New development: Exploring public service markets." Public Money & Management 36, no. 2 (2015): 149–52. http://dx.doi.org/10.1080/09540962.2016.1118942.

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DeWitt, Tom, Doan T. Nguyen, and Roger Marshall. "Exploring Customer Loyalty Following Service Recovery." Journal of Service Research 10, no. 3 (2008): 269–81. http://dx.doi.org/10.1177/1094670507310767.

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De Kervenoael, Ronan, Didier Soopramanien, Jonathan Elms, and Alan Hallsworth. "Exploring value through integrated service solutions." Managing Service Quality: An International Journal 16, no. 2 (2006): 185–202. http://dx.doi.org/10.1108/09604520610650646.

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Colen, P. J., and M. R. Lambrecht. "Product service systems: exploring operational practices." Service Industries Journal 33, no. 5 (2013): 501–15. http://dx.doi.org/10.1080/02642069.2011.614344.

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Milaney PhD, Katrina, Meena Sangha, MPH, Phyllis K. F. Luk, MSW, RSW, Priyadarshini Kharat, PhD, RSW, and Lisa Zaretsky, MSc. "Exploring Equity, Diversity, and Inclusion in Domestic Violence Service Provision." Advances in Social Science and Culture 3, no. 1 (2020): p9. http://dx.doi.org/10.22158/assc.v3n1p9.

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Background: The experiences of domestic violence survivors are unique, varied, and complex, and services for those seeking support must be responsive to these diverse needs. Methods: To understand equity, diversity, and inclusivity within domestic violence service provision, surveys were completed by 70 professionals belonging to a local domestic violence collective. Results: Using an intersectional lens, thematic analysis of survey data revealed a gap in the literature specific to equity in service delivery and limited understanding and provision of equitable, diverse, and inclusive services.

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Shovali, Tamar E., and Kerstin G. Emerson. "EXPLORING RACIAL-ETHNICITY DIFFERENCES IN SERVICES USED BY GRANDPARENTS RAISING GRANDCHILDREN." Innovation in Aging 3, Supplement_1 (2019): S674. http://dx.doi.org/10.1093/geroni/igz038.2492.

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Abstract Nearly three million grandparents in the US serve as primary caregivers for their grandchildren. Little research on formal service use and grandfamilies exists for Black and Hispanic populations. To begin to address this gap we conducted exploratory analyses using nationally representative estimates of characteristics and service accessibility of noninstitutionalized children living with grandparents from the 2013 National Survey of Children in Nonparental Care. Our goal was to understand differences in service use as a function of grandfamily race/ethnicity. We specifically explored

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Benmansour, Nada Abdelkader, Noora Ahmed Lari, and Bethany Shockley. "Exploring Local Governance and E-Services in Qatar." International Journal of Public Administration in the Digital Age 6, no. 4 (2019): 1–13. http://dx.doi.org/10.4018/ijpada.2019100101.

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Properly implemented, e-government enables improved government efficiency and greater engagement with citizens. The State of Qatar has implemented many e-government initiatives but little has been done to investigate their progress. This study aims to bridge the knowledge gap by shedding the light on a specific e-government initiative: the Baladiya application system, the electronic service for municipalities. It uses qualitative data from semi-structured interviews conducted with the director of customer service in each of the municipalities in Qatar. An inductive approach allowed findings to

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Rozan, Mohd Zaidi Abd, and Masoumeh Zibarzani. "Exploring Service Seeker and Service Provider Roles Among University Students." Advanced Science Letters 24, no. 5 (2018): 3062–66. http://dx.doi.org/10.1166/asl.2018.11318.

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Kang, Guosheng, Mingdong Tang, Jianxun Liu, Xiaoqing Liu, and Buqing Cao. "Diversifying web service recommendation results via exploring service usage history." IEEE Transactions on Services Computing 9, no. 4 (2016): 566–79. http://dx.doi.org/10.1109/tsc.2015.2415807.

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Mergler, Amanda, Suzanne Carrington, Peter Boman, Megan Kimber, and Derek Bland. "Exploring the Value of Service-learning on Pre-service Teachers." Australian Journal of Teacher Education 42, no. 6 (2017): 69–80. http://dx.doi.org/10.14221/ajte.2017v42n6.5.

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Collier, Joel E., and Donald C. Barnes. "Self-service delight: Exploring the hedonic aspects of self-service." Journal of Business Research 68, no. 5 (2015): 986–93. http://dx.doi.org/10.1016/j.jbusres.2014.09.036.

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Wang, Liuan, Tianshi Wu, Xitong Guo, Xiaofei Zhang, Yan Li, and Weiguo Wang. "Exploring mHealth monitoring service acceptance from a service characteristics perspective." Electronic Commerce Research and Applications 30 (July 2018): 159–68. http://dx.doi.org/10.1016/j.elerap.2018.06.003.

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Mahran, Amira F. A., and Hala M. Labib Enaba. "Exploring Determinants Influencing the Intention to Use Mobile Payment Service." International Journal of Customer Relationship Marketing and Management 2, no. 4 (2011): 17–37. http://dx.doi.org/10.4018/jcrmm.2011100102.

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Mobile services are becoming increasingly commonplace in everyday life; however, Mobile payment (M-payment) is not among frequently used mobile services. The slowness of the diffusion of this service is the point of departure of the current research. The authors discuss why consumers are slow in adopting M-payment service and develop a proposed model that measures the customer’s attitude and intention to use this technology in Egypt. Different theories from diverse fields are reviewed to formulate the study’s conceptual framework. Empirical data were collected via an online survey for a sample

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Idris, Fazli, and M. Muzamil Naqshbandi. "Exploring competitive priorities in the service sector: evidence from India." International Journal of Quality and Service Sciences 11, no. 2 (2019): 167–86. http://dx.doi.org/10.1108/ijqss-02-2018-0021.

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Purpose The purpose of this study is to explain the components of competitive priorities of Indian service firms, to find out the competitive priorities of different service industries in India and to find out how these competitive priorities change across low- and high-performing service firms. Design/methodology/approach An empirical study of 166 firms from five different service industries is undertaken in New Delhi and its surroundings. Findings The results reveal the presence of three competitive priorities in the services sector in India: cost, flexibility and quality/delivery, with qual

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Topacan, Umit, A. Nuri Basoglu, and Tugrul U. Daim. "Exploring the Adoption of Technology Driven Services in the Healthcare Industry." International Journal of Information Systems in the Service Sector 2, no. 1 (2010): 71–93. http://dx.doi.org/10.4018/jisss.2010093005.

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Recent developments in information and communication technologies have helped to accelerate the diffusion of electronic services in the medical industry. Health information services house, retrieve, and make use of medical information to improve service quality and reduce cost. Users—including medical staff, administrative staff, and patients—of these systems cannot fully benefit from them unless they can use them comfortably. User behavior is affected by various factors relating to technology characteristics, user characteristics, social environment, and organizational environment. Our resear

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Knowles, Emma, Lindsey Bishop-Edwards, and Alicia O’Cathain. "Exploring variation in how ambulance services address non-conveyance: a qualitative interview study." BMJ Open 8, no. 11 (2018): e024228. http://dx.doi.org/10.1136/bmjopen-2018-024228.

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ObjectivesThere is considerable variation in non-conveyance rates between ambulance services in England. The aim was to explore variation in how each ambulance service addressed non-conveyance for calls ending in telephone advice and discharge at scene.DesignA qualitative interview study.SettingTen large regional ambulance services covering 99% of the population in England.ParticipantsBetween four and seven interviewees from each ambulance service including managers, paramedics and healthcare commissioners, totalling 49 interviews.MethodsTelephone semistructured interviews.ResultsThe way inter

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Pyon, Chong Un, and Sang Chan Park. "Strategic exploring of emerging services by visualization of technology-service association for technology-based service providers." Expert Systems with Applications 37, no. 6 (2010): 4301–12. http://dx.doi.org/10.1016/j.eswa.2009.11.070.

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Hassard, John, Paula Hyde, Julie Wolfram Cox, Edward Granter, and Leo McCann. "Exploring health work: a critical-action perspective." Journal of Health Organization and Management 31, no. 5 (2017): 567–80. http://dx.doi.org/10.1108/jhom-02-2017-0034.

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Purpose The purpose of this paper is to describe a hybrid approach to the research developed during a multi-researcher, ethnographic study of NHS management in the UK. Design/methodology/approach This methodological paper elaborates a hybrid approach to the sociological analysis – the critical-action theory – and indicates how it can contribute to the critical health management studies. Findings After exploring the various theoretical, methodological and philosophical options available, the paper discusses the main research issues that influenced the development of this perspective and the pro

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Lee, Minwoo, Yanjun (Maggie) Cai, Agnes DeFranco, and Jongseo Lee. "Exploring influential factors affecting guest satisfaction." Journal of Hospitality and Tourism Technology 11, no. 1 (2020): 137–53. http://dx.doi.org/10.1108/jhtt-07-2018-0054.

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Purpose Electronic word of mouth in the form of user-generated content (UGC) in social media plays an important role in influencing customer decision-making and enhancing service providers’ brand images, sales and service innovations. While few research studies have explored real content generated by hotel guests in social media, business analytics techniques are still not widely seen in the literature and how such techniques can be deployed to benefit hoteliers has not been fully explored. Thus, this study aims to explore the significant factors that affect hotel guest satisfaction via UGC an

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Twigg, Julia, and Karl Atkin. "Carers and Services: Factors Mediating Service Provision." Journal of Social Policy 24, no. 1 (1995): 5–30. http://dx.doi.org/10.1017/s0047279400024508.

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ABSTRACTThe article explores factors mediating the relationship between carers and service provision, exploring the judgements and expectations that lie behind the complex and sometimes seemingly inconsistent pattern of provision for carers. The article which is based on an empirical study teases out a series of factors that structure responses in this area covering: the attitude adopted by the carer to his or her caring role; the views of the cared-for person and other kin; the impact of different relationships, of what we term ‘moral status’, and of the existence or otherwise of a separate f

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Chou, Tung-Hsiang. "Exploring Relationship Quality of User's Cloud Service." Journal of Organizational and End User Computing 31, no. 3 (2019): 17–36. http://dx.doi.org/10.4018/joeuc.2019070102.

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The purpose of this article is to develop a research model examining the effects on relationship quality of a cloud service and to investigate the continuance intention of SaaS CRM (Software as a Service Customer Relationship Management) based on SaaS cloud service quality of service (SaaS-Qual) model. As basis theories, the study adopted service quality of SaaS and a post-acceptance model of IS continuance. The study also adds a relationship of quality as a moderate variance to validate the feasibility of cloud service. An online survey and a paper-questionnaire were used to collect data, and

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