Gotowe bibliografie tematyczne / E-commerce quality assessment

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Gotowa bibliografia na temat „E-commerce quality assessment”

Autor: Grafiati

Data publikacji: 3 czerwca 2025

Data aktualizacji: 31 lipca 2025

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Artykuły w czasopismach na temat "E-commerce quality assessment"

Radziszewska, Aleksandra. "Quality Assessment of E-Commerce Service in the Context of Customer Expiriences." Multidisciplinary Aspects of Production Engineering 1, no. 1 (2018): 635–40. http://dx.doi.org/10.2478/mape-2018-0080.

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Abstract With rapid growth of the Internet, companies adopted the new information and communication technology to offer e-services to their customers. This paper addresses e-service quality issue in the electronic marketplace. Service quality of e-retailers has been recognized as an important factor in determining success of e-commerce ventures. The objective of this research is to develop a theoretical, comprehensive, and measurable framework for assessing the quality of e-commerce services and to indicate factors, which are significant for customers satisfaction and high quality online shopp

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Khan, Mukaram Ali, Syed Sohaib Zubair, and Maria Malik. "An assessment of e-service quality, e-satisfaction and e-loyalty." South Asian Journal of Business Studies 8, no. 3 (2019): 283–302. http://dx.doi.org/10.1108/sajbs-01-2019-0016.

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Purpose The purpose of this paper is to examine e-service quality (E-SQ) of online shopping in Pakistan using “E-S-QUAL scale.” Moreover, in this study, the relationship of E-SQ with e-customer satisfaction (E-CS) and e-customer loyalty (E-CL) has been studied. Design/methodology/approach Following a quantitative research methodology, data were collected from 298 respondents using convenience sampling and survey research design was followed. In order to develop the model and test the hypotheses, structure equation modeling (SEM) was done through AMOS. Findings Findings indicate that all of the

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Wang, Ming. "Assessment of E-Service Quality via E-Satisfaction in E-Commerce Globalization." Electronic Journal of Information Systems in Developing Countries 11, no. 1 (2003): 1–4. http://dx.doi.org/10.1002/j.1681-4835.2003.tb00073.x.

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Radziszewska, Aleksandra. "Assessment of customer’s satisfaction in e-commerce services." Zeszyty Naukowe SGGW, Polityki Europejskie, Finanse i Marketing, no. 9(58) (June 28, 2013): 383–93. http://dx.doi.org/10.22630/pefim.2013.9.58.33.

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The aim of this paper is to review various dimensions or measures of e-service quality in the context of online shopping. Based on the literature review an alternative online satisfaction assessment model has been proposed. The primary purpose of the paper is to study the relationships between the main dimensions of e-commerce quality and the e-customer satisfaction. By using correlation analysis the statistical significance and influence of proposed e-satisfaction factors has been indicated.

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Guseva, Natalija. "Identification and Analysis of the Electronic Commerce Quality Criteria." Business: Theory and Practice 11, no. (2) (2010): 96–106. https://doi.org/10.3846/btp.2010.11.

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Internet penetration in everyday life determined the emergence of new business area, where the businessmen can compete, offer and buy goods and services. With the view to reinforce business competitive abilities it is necessary to analyse the e-solutions, which help to reduce the distance factors and optimize information exchange process, and which become an indispensable tool for international business and marketing. This paper presents a literature review and analysis to find the guidelines of e-commerce quality assessment and choice of appropriate system, with a vast range of models propose

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Li, Chao, Jun Xiang, and Shiqiang Chen. "Product Quality Assessment Based on Online Reviews." International Journal of Decision Support System Technology 11, no. 3 (2019): 81–97. http://dx.doi.org/10.4018/ijdsst.2019070105.

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Reviews can reflect the degree of consumers' satisfaction and views on product quality, and consumers tend to read product reviews and then get helpful information about product quality before placing an order in e-commerce platforms. However, the existing research mainly focus on the assessment of review quality, fake review detection, opinion mining, and there is little research to assess product quality from the perspectives of product features based on reviews objectively and quantifialy. Therefore, the authors propose a method to assess product quality based on reviews in a granularity of

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VOLOSHYN, Roman. "COMMODITY EXPERTISE IN E-COMMERCE." "EСONOMY. FINANСES. MANAGEMENT: Topical issues of science and practical activity", no. 4 (70) (December 24, 2024): 53–64. https://doi.org/10.37128/2411-4413-2024-4-4.

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The article addresses the pressing issue of ensuring high product quality in the context of the rapid development of e-commerce. It explores the features of commodity expertise as a crucial tool for quality control, analyzing the factors influencing such expertise in both traditional and online trade. The study identifies the key challenges associated with conducting commodity expertise in remote sales conditions, including indirect contact with the examined object, difficulties in product identification, limited capabilities of commodity research methods, and the increasing impact of subjecti

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Ganie, Sumeer Ahmad, and Mushtaq Ahmad Bhat. "Impact of E-service Quality on Customer Satisfaction: An Empirical Assessment." International Journal of Management and Development Studies 12, no. 06 (2023): 41–51. http://dx.doi.org/10.53983/ijmds.v12n06.004.

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Ensuring a service quality is a top concern for all e-commerce platforms since it is vital in ensuring customer pleasure, which is the ultimate goal of all e-commerce operations. This study aims to investigate the influence of e-service quality on customer satisfaction in an online buying environment using its seven aspects. A well-structured questionnaire was created to elicit respondents' opinions on the quality of e-services and their degree of satisfaction. Data from 610 respondents revealed that the quality of e-services has a favorable and significant influence on customer satisfaction.

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Mahdikhani, Mehri, and Bita Yazdani. "Transformational leadership and service quality in e-commerce businesses." International Journal of Law and Management 62, no. 1 (2020): 23–46. http://dx.doi.org/10.1108/ijlma-12-2018-0290.

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Purpose The purpose of this paper is to examine the transformational leadership and service quality in the businesses active in the field of e-commerce with the mediating role of trust and team performance. Design/methodology/approach Survey questionnaires were administered on a 384-subject sample of the employees of the teams working in electronic businesses in Iran. The structural equation modeling and partial least square techniques were used to analyze the data. Findings The results showed that transformational leadership has a positive impact on service quality and improves team performan

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Shen, Weijie, Jiayue Zhang, Jin Wu, and Ziyue Hu. "Research on New Quality Productivity Issues in the Digital Age." Frontiers in Sustainable Development 4, no. 8 (2024): 91–105. http://dx.doi.org/10.54691/k352wd93.

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With the acceleration of globalisation, cross-border e-commerce supply chain plays an increasingly important role in China's economy. Against the backdrop of big data, this paper provides an in-depth assessment of the resilience of China's cross-border e-commerce supply chain from 2017 to 2022 using the Coherent Data Envelopment Analysis (CoDEA) methodology, and explores how the new quality of productivity empowers supply chain management in order to improve the overall efficiency and responsiveness to market changes. The study shows that the adaptability and resilience of cross-border e-comme

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Rozprawy doktorskie na temat "E-commerce quality assessment"

Rababah, Osama. "Quality assessment of e-commerce websites using Bayesian belief networks." Thesis, Loughborough University, 2007. https://dspace.lboro.ac.uk/2134/8011.

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This thesis raises the issue of quality in E-commerce websites and addresses methodologies and approaches to standardize their assessment. The thesis blends the knowledge of academic research with the opinions and insights from experts and practitioners in the field to provide a comprehensive view of the issues and their remedies. The most experienced and successful E-commerce companies are beginning to realize that key determinants of success or failure are not merely a web presence or a low price but delivering a high quality website. Recent research shows that price and promotion are no lon

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Części książek na temat "E-commerce quality assessment"

Malak, Ghazwa, Linda Badri, Mourad Badri, and Houari Sahraoui. "Towards a Multidimensional Model for Web-Based Applications Quality Assessment." In E-Commerce and Web Technologies. Springer Berlin Heidelberg, 2004. http://dx.doi.org/10.1007/978-3-540-30077-9_32.

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Ouni, Sonia, Karim Kamoun, and Mohamed AlAttas. "Semantic Image Quality Assessment Using Conventional Neural Network for E-Commerce Catalogue Management." In Machine Learning and Data Analytics for Solving Business Problems. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-031-18483-3_6.

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Bajdor, Paula. "MCDM Approach to Quality Assessment of Functioning of e-Commerce Platforms Operating in Poland." In Lecture Notes in Networks and Systems. Springer Nature Switzerland, 2024. https://doi.org/10.1007/978-3-031-78465-1_18.

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Stefani, Antonia, Dimitris Stavrinoudis, and Michalis Xenos. "In-Depth Analysis of Selected Topics Related to the Quality Assessment of E-Commerce Systems." In Communications in Computer and Information Science. Springer Berlin Heidelberg, 2007. http://dx.doi.org/10.1007/978-3-540-75993-5_4.

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Sanda, Mohammed-Aminu. "Client’s Quality Assessment of Digital Transaction Platforms Interactivenesses in a Covid-19 E-Commerce Business Environment." In Advances in Human Factors and System Interactions. Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-79816-1_23.

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"Application of cluster analysis to western China population quality assessment." In E-Commerce, E-Business and E-Service. CRC Press, 2014. http://dx.doi.org/10.1201/b17084-48.

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Barnes, Stuart J., and Richard Vidgen. "The eQual Approach to the Assessment of E-Commerce Quality." In Web Engineering. IGI Global, 2005. http://dx.doi.org/10.4018/978-1-59140-432-3.ch007.

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Understanding the customer is a key aspect of developing any e-commerce offering. In doing so, organizations can improve their offerings over time and benchmark against competitors and best practice in any industry. eQual is a method for assessing the quality of Web sites. The eQual instrument has evolved via a process of iterative refinement in different e-commerce domains. Two of the studies conducted have examined online bookshops as a domain for e-commerce quality evaluation, one based on eQual 2.0 and the other on eQual 4.0. In this chapter we aim to examine these studies, and, as a resul

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Panda, Sandeep Kumar, and Santosh Kumar Swain. "Quality Assurance Aspects of Web Design." In Advances in Web Technologies and Engineering. IGI Global, 2016. http://dx.doi.org/10.4018/978-1-4666-9764-5.ch004.

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The chapter introduces the definition of usability, usability assessment techniques to be adopted during the whole application life cycle for promoting usability. Then, the chapter includes design features for evaluating e-commerce websites such as navigation, content, design, ease of use and structure features and designing usable e-commerce websites. Then the chapter discussed the user testing method followed by a case study which comprises data collection by users' preferences, data analysis and the results. The latter in the chapter, we briefly describe the effectiveness of usability evalu

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Naim, Arshi, and Shad Ahmad Khan. "Impact and Assessment of Electronic Commerce on Consumer Buying Behaviour." In Advances in Marketing, Customer Relationship Management, and E-Services. IGI Global, 2023. http://dx.doi.org/10.4018/978-1-6684-8166-0.ch014.

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Electronic commerce (E-com) is now adopted by most of the firms, especially after the first phase of the COVID-19 pandemic. Consumers are conscious of increasing online purchases and demand sustainable consumption friendly actions. This study aims to analyze the intellectual, conceptual, and social knowledge of consumer buying behavior in E-com research to generate new understandings for online consumer behavior. A survey on LinkedIn was conducted to measure the impact of E-com on consumer behavior and results are shown on Likert's five scale. The survey questions were closed ended and not spe

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Sharma, Himanshu, Aakash Aakash, and Anu G. Aggarwal. "A Hybrid Pythagorean Group Decision Making Model for Website Selection." In Multi-Criteria Decision-Making Models for Website Evaluation. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-8238-0.ch004.

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The digital revolution has transformed many offline retailers to perform their business activities online, resulting in tough competition in a dynamic marketing environment. A well-built, user friendly, and attractive e-commerce website will result in high traffic intensity and eventually impact the market position of the online vendor. Over the past few decades, a number of studies have been done to predict the key determinants of e-commerce system success. This chapter considers the criteria, namely system quality, content quality, use, trust, support, personalization, and electronic word-of

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Streszczenia konferencji na temat "E-commerce quality assessment"

Singh, Tanya, Sachin Malik, and Darothi Sarkar. "E-commerce website quality assessment based on usability." In 2016 International Conference on Computing, Communication and Automation (ICCCA). IEEE, 2016. http://dx.doi.org/10.1109/ccaa.2016.7813698.

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Yu-Min Lee and Tien-Tsai Huang. "A fuzzy assessment model applied on service quality of e-commerce." In 2010 3rd IEEE International Conference on Ubi-Media Computing (U-Media 2010). IEEE, 2010. http://dx.doi.org/10.1109/umedia.2010.5544455.

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Maule, R. W., S. P. Gallup, and G. Schacher. "Quality of service process variables in complex B2B systems integration assessment." In Proceedings. IEEE International Conference on e-Commerce Technology, 2004. CEC 2004. IEEE, 2004. http://dx.doi.org/10.1109/icect.2004.1319729.

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Yang, Hui. "Quality Assessment of Property Management Personnel in Xiaogan Residential Area and its Educational Promotion Mechanism Research." In 2020 International Conference on E-Commerce and Internet Technology (ECIT). IEEE, 2020. http://dx.doi.org/10.1109/ecit50008.2020.00035.

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"IN-DEPTH ANALYSIS OF SELECTED TOPICS RELATED TO THE QUALITY ASSESSMENT OF E-COMMERCE SYSTEMS." In 2nd International Conference on E-business and Telecommunication Networks. SciTePress - Science and and Technology Publications, 2005. http://dx.doi.org/10.5220/0001412901220128.

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Tiwari, Mr Sanjeev, and Dr Deepak Asrani. "DRIVING SUSTAINABLE INNOVATION: THE HYBRID RECOMMENDATION ENGINE APPROACH." In Computing for Sustainable Innovation: Shaping Tomorrow’s World. Innovative Research Publication, 2024. http://dx.doi.org/10.55524/csistw.2024.12.1.23.

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The need for efficient recommendation systems has grown in importance in the quickly developing digital age across a range of industries, such as social media, streaming services, and e-commerce. Conventional recommendation techniques, such content-based and collaborative filtering, have shown great promise but have several drawbacks as well. In order to improve the precision and variety of personalized suggestions, this research paper aims to investigate how these two paradigms can be combined to create a seamless hybrid recommendation engine. It does this by utilizing the ways in which colla

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