Gotowe bibliografie tematyczne / Healthcare service

Spis treści

  1. Artykuły w czasopismach
  2. Rozprawy doktorskie
  3. Książki
  4. Części książek
  5. Streszczenia konferencji
  6. Raporty organizacyjne

Gotowa bibliografia na temat „Healthcare service”

Autor: Grafiati
Data publikacji: 4 czerwca 2021
Data aktualizacji: 25 lipca 2025

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Artykuły w czasopismach na temat "Healthcare service"

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Wang, Xiaoyu, Yi Xie, Xuejie Yang, and Dongxiao Gu. "Internet-Based Healthcare Knowledge Service for Improvement of Chinese Medicine Healthcare Service Quality." Healthcare 11, no. 15 (2023): 2170. http://dx.doi.org/10.3390/healthcare11152170.

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With the development of new-generation information technology and increasing health needs, the requirements for Chinese medicine (CM) services have shifted toward the 5P medical mode, which emphasizes preventive, predictive, personalized, participatory, and precision medicine. This implies that CM knowledge services need to be smarter and more sophisticated. This study adopted a bibliometric approach to investigate the current state of development of CM knowledge services, and points out that accurate knowledge service is an inevitable requirement for the modernization of CM. We summarized the
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Pratyush Ranjan and Peeyush Ranjan. "Service-Profit Chain Analysis in Healthcare Services." Journal of Multidisciplinary Research in Healthcare 4, no. 2 (2018): 95–100. http://dx.doi.org/10.15415/jmrh.2018.42008.

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Focus on service-profit chain by organizations in the service sector has been found to be of crucial importance. Companies in varied sectors like banking, airlines, restaurants and healthcare have become industry leaders by focusing on aspects of service-profit chain. This paper presents an analysis of service-profit chain in the healthcare sector. Taking two examples of hospitals from India and one from abroad this paper brings out the importance of focusing on the service-profit chain in this sector. An analysis of the practices in these hospitals, with a major focus on Aravind Eye Hospital,
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Ntawigenera, Narcisse, Godefroid Nzeyimana, and Alphonse Niyodusenga. "Challenges Associated With Healthcare Service Delivery during Covid-19 Era in Rwanda." British Journal of Medical and Health Research 9, no. 10 (2022): 1–14. https://doi.org/10.5281/zenodo.7270382.

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ABSTRACT From 2019, the world has faced the pandemic of high severity ever inexperienced: COVID 19. It has called the efforts of various stakeholders for prevention of its propagation, treatment of infected persons, limitation of its effects, etc. Healthcare workers have been at the forefront of response to COVID-19, risking their lives and their physical and mental health. Despite many efforts to improve the overall quality of healthcare service delivery during COVID-19 era, a number of patients reported to receive inadequate healthcare service. The objective of this research was to understan
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Ghildiyal, Archana Kumari, Jitendra Chandra Devrari, and Atul Dhyani. "Determinants of Service Quality in Healthcare." International Journal of Patient-Centered Healthcare 12, no. 1 (2022): 1–12. http://dx.doi.org/10.4018/ijpch.309117.

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Indian healthcare is described as the largest sector, both in revenue and employment. The quality of service—the characteristics that shape care experience beyond technical competence—is rarely discussed in the medical literature. This study reveals the determinants that affect the perception of quality of healthcare services from the patients' and service providers' points of view. A cross-sectional method was followed to determine the perception of quality of healthcare services and relating variables including infrastructure, reliability and responsiveness, empathy, affordability, and admin
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Lindberg-Repo, Kirsti, and Apramey Dube. "Customer Value Dimensions in E-Healthcare Services." International Journal of E-Services and Mobile Applications 7, no. 4 (2015): 17–29. http://dx.doi.org/10.4018/ijesma.2015100102.

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Healthcare services have been extensively researched for customer value creation activities. There has been, however, limited attention on the dimensions of customer value, as reported by customers themselves, in e-healthcare services. The purpose of this paper is to investigate customer value dimensions in which customers experience e-healthcare services. Narrative techniques were used to investigate customer experiences of e-healthcare services offered by eight private Finnish providers. The findings show that customers evaluate e-healthcare services in four value dimensions: 1) The outcome
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Yudari, A. A. Kade Sri, I. Wayan Aribawa Wiguna, I. Made Pasek Kartana, Ni Kadek Widiantari, I. Putu Widiartha, and Ketut Intan Tirtawati. "PENGABDIAN PARTISIPATIF MELALUI KEGIATAN POSYANDU YANG EFEKTIF DAN EFISIEN DI BANJAR PEKANDELAN SANUR KAUH DESA ADAT INTARAN DENPASAR SELATAN." Dharma Bhakti 1, no. 2 (2023): 37–44. http://dx.doi.org/10.32795/dharmabhakti.v1i2.4670.

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With the limited integrated healthcare center in Banjar Pekandelan in Intaran Traditional Village, Sanur Kauh Village, South Denpasar District, Denpasar City, it is the cause of inefficient services, in serving the surrounding community. So that the participatory service program as an option to contribute to the success of posyandu service activities. The method of implementation in this Integrated Healthcare Center social service activity is by requesting permission from the head or chairman of the Posyandu, then after obtaining permission, discussions and concrete actions are carried out in
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Fatima, Taqdees, Shahab Alam Malik, and Asma Shabbir. "Hospital healthcare service quality, patient satisfaction and loyalty." International Journal of Quality & Reliability Management 35, no. 6 (2018): 1195–214. http://dx.doi.org/10.1108/ijqrm-02-2017-0031.

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Purpose The purpose of this paper is to explain the patients’ views towards private healthcare service providers. The study focussed on hospital service quality and analysed the relative significance of quality measurements in anticipating the patients’ satisfaction and loyalty. The mediating role of patient satisfaction is assessed between quality of hospital healthcare services and patient loyalty. Design/methodology/approach A total 611 patients (both indoor and outdoor) participated in a questionnaire survey from the six private hospitals of capital city, Islamabad, Pakistan. Data were ana
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Kung, Liang-Hsi, and Yu-Hua Yan. "Usage Behavior Intentions of Healthcare Consumers Using Healthcare Self-Service Technologies." Journal of Medicine, Nursing & Public Health 6, no. 2 (2023): 22–33. http://dx.doi.org/10.53819/81018102t2185.

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Applications of Self-service technologies (SSTs) are changing the way healthcare organizations provide services to their patients. Although the use of SSTs has significantly changed service delivery and its use can satisfy patients' pursuit of efficient service, there is still a lack of adequate overview of research on how the use of SSTs affects healthcare consumers' experience in healthcare facility settings. Therefore, this study aimed to understand the usage intentions of healthcare consumers using healthcare self-service technologies. In this study, questionnaires were distributed in a re
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Sritoomma, Netchanok. "Service excellence: Strategies for healthcare and nursing services." Indian Journal of Public Health Research & Development 9, no. 10 (2018): 521. http://dx.doi.org/10.5958/0976-5506.2018.01398.0.

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N Akhade, Ganesh, Dr S. B. Jaju, and Dr R. R. Lakhe. "Identification of service quality attributes for healthcare services." International Journal of Engineering Trends and Technology 32, no. 1 (2016): 37–44. http://dx.doi.org/10.14445/22315381/ijett-v32p208.

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Rozprawy doktorskie na temat "Healthcare service"

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Pearce, Rebecca Elizabeth. "How can healthcare service engagement be supported for service users with complex healthcare needs?" Thesis, Lancaster University, 2015. http://eprints.lancs.ac.uk/79123/.

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By 2033 the number of elderly people in England and Wales is expected to exceed 16.4 million. The consequent increase in prevalence of chronic illness and demand on the health and social care services are major causes of concern for healthcare practitioners and policy-makers alike. In response, calls for greater service user autonomy, involvement, and self-care all indicate a shift away from existing paternalistic models of care to a model where service users knowledgably and competently manage their own healthcare and wellbeing. To equip healthcare professionals implement these fundamental ch
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Hollis, Charles. "Service quality evaluation in internal healthcare service chains." Thesis, Queensland University of Technology, 2006. https://eprints.qut.edu.au/16267/1/Charles_Hollis_Thesis.pdf.

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Measurement of quality is an important area within the services sector. To date, most attempts at measurement have focussed on how external clients perceive the quality of services provided by organisations. Although recognising that relationships between providers within a service environment are important, little research has been conducted into the identification and measurement of internal service quality. This research focuses on the measurement of internal service quality dimensions in the complex service environment of an internal healthcare service chain. The concept of quality
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Hollis, Charles. "Service quality evaluation in internal healthcare service chains." Queensland University of Technology, 2006. http://eprints.qut.edu.au/16267/.

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Measurement of quality is an important area within the services sector. To date, most attempts at measurement have focussed on how external clients perceive the quality of services provided by organisations. Although recognising that relationships between providers within a service environment are important, little research has been conducted into the identification and measurement of internal service quality. This research focuses on the measurement of internal service quality dimensions in the complex service environment of an internal healthcare service chain. The concept of quality
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Robertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.

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This work focuses on how to improve medical services for veterans in a manner that will result in high levels of satisfaction and attainment of needed services. This research assess how veterans access healthcare and receive service. The problem to be addressed relates to reports by veteran healthcare organizations regarding the presence of gaps in coverage and customer service disparities in healthcare. Common concerns involve the gaps between veterans’ expectations for services and the provided services. This study created a survey instrument that contextualized components of established sc
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Engström, Jon. "Patient involvement and service innovation in healthcare." Doctoral thesis, Linköpings universitet, Kvalitetsteknik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-106661.

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This thesis adds to a stream of research suggesting that healthcare can be more patient centered and efficient by redefining the role of the patient from a passive receiver to a more active and collaborative participant. This may relate to healthcare provision (Anderson and Funnell, 2005; Berry and Bendapudi, 2007; Bitner and Brown, 2008; McColl-Kennedy et al., 2012; Nordgren, 2008) and innovation (Bate and Robert, 2006; Groene et al., 2009; Longtin et al., 2010). Through research initiative containing four healthcare units and 68 patients, the present thesis combines healthcare research (e.g.
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LASORSA, IRENE. "Technology and Service Assessment Tools in Healthcare." Doctoral thesis, Università degli Studi di Trieste, 2017. http://hdl.handle.net/11368/2908174.

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The role of clinical engineers is rapidly changing and the economic constraints have pulled them towards new responsibilities to manage. Particularly, the assessment of health technologies has covered one of the most important areas among clinical engineers’ duties. Different techniques and methodologies for technology assessment and improvement are available in the literature and they are currently in use within hospitals and healthcare facilities. However, scientific research and practical needs seem to be misaligned, causing misuse of scientific results due to the lack of tools easy-to-use
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Memon, Ally Raza. "Management in collaborative and integrated healthcare service systems : concept and practice." Thesis, University of Edinburgh, 2015. http://hdl.handle.net/1842/21998.

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This study explores how managers are coping within a changing public healthcare service context and how the role of service managers and the nature of Management Development are being transformed. With the public healthcare sector in the UK facing complex challenges including financial constraint and increasing service demand, it is inevitable that collaborative partnership working and service integration are viewed as a means of addressing such challenges. Using the views and experiences of service managers from Scottish Community Health Care Partnership cases, the study highlights the experi
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Yip, Man Hang. "Healthcare product-service system characterisation : implications for design." Thesis, University of Cambridge, 2015. https://www.repository.cam.ac.uk/handle/1810/249205.

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The engineering design process transforms stakeholders’ needs and desires into design specifications. In this process, manufacturers make decisions that impact how much value can be generated from a new product/service. Clear design specification can enhance the value of a product/service. This research study focuses on the engineering design process for systems of products and services - product-service systems (PSSs). An unambiguous PSS classification could help manufacturers to produce clearer design specifications, however there is a lack of clear PSS classifications for engineering design
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Young, Lisa. "iPawsome, LLC| A Healthcare Employee Well-Being Service." Thesis, California State University, Long Beach, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10839189.

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<p> Employee burnout has been a toxic concern in today&rsquo;s American workforce. The prevalence of stress in the healthcare workplace is costing America billions of dollars and leading to medical errors, absenteeism, and turnover. Research indicates that human-animal bond provides physical, physiological, and psychological health benefits for professionals. This project will present the benefit of human-animal interactions (HAI) therapy in promoting the well-being in healthcare professionals. It will address services which will deliver to healthcare employees in the convenience of their work
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Shukla, Nagesh. "Unwarranted variations modelling and analysis of healthcare services based on heterogeneous service data." Thesis, University of Warwick, 2012. http://wrap.warwick.ac.uk/49485/.

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There is a growing demand worldwide to increase the quality and productivity of healthcare services thereby increasing the value of the healthcare services delivered. To deal with these demands, increasingly importance is being placed on analysing and reducing unwarranted variations in healthcare services to achieve significant savings in healthcare expenditure. Unwarranted variations are defined as the variations in the utilisation of healthcare services that cannot be explained by variation in patient illness or patient preferences. Current modelling and simulation approaches for healthcare
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Książki na temat "Healthcare service"

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Tao, Li, and Jiming Liu. Healthcare Service Management. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-15385-4.

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Pfannstiel, Mario A., Nataliia Brehmer, and Christoph Rasche, eds. Service Design Practices for Healthcare Innovation. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-87273-1.

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Fottler, Myron D. Achieving service excellence: Strategies for healthcare. 2nd ed. Health Administration Press, 2010.

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Fottler, Myron D. Achieving service excellence: Strategies for healthcare. 2nd ed. Health Administration Press, 2010.

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1945-, Ford Robert C., and Heaton Cherrill P, eds. Achieving service excellence: Strategies for healthcare. 2nd ed. Health Administration Press, 2010.

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Pfannstiel, Mario A., and Christoph Rasche, eds. Service Design and Service Thinking in Healthcare and Hospital Management. Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-00749-2.

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Keith, Holdaway, and Kogan Helen, eds. The healthcare management handbook. 2nd ed. Kogan Page, 1997.

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Pfannstiel, Mario A., ed. Human-Centered Service Design for Healthcare Transformation. Springer International Publishing, 2023. http://dx.doi.org/10.1007/978-3-031-20168-4.

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Pfannstiel, Mario A., Christopher Kueh, and Gabriele Palozzi, eds. Service Design, Creativity, and Innovation in Healthcare. Springer Nature Switzerland, 2024. https://doi.org/10.1007/978-3-031-65766-5.

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Chen, Sheying, and Leidong Wei, eds. Interdisciplinary Research on Healthcare and Social Service. Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-69602-2.

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Części książek na temat "Healthcare service"

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Scaglione, Bernard J., and Anthony Luizzo. "Customer Service Initiatives." In Healthcare Security. Productivity Press, 2022. http://dx.doi.org/10.4324/9781003215851-8.

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Williams, Sharon J., and Lynne Caley. "Introduction to Public Service Management and Service Operations." In Improving Healthcare Services. Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-36498-4_1.

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Thomas, Nicola. "Service User Involvement in Healthcare Improvement." In Improving Healthcare. Routledge, 2017. http://dx.doi.org/10.1201/9781315151823-4.

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Samuelsson, Peter, Lars Witell, Patrik Gottfridsson, and Mattias Elg. "Service Innovation in Healthcare: Service Today Versus Service Tomorrow." In Future of Business and Finance. Springer Nature Switzerland, 2025. https://doi.org/10.1007/978-3-031-76560-5_13.

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Abstract The growing cost of healthcare services, together with increasing demand, is a major concern for the healthcare sector. Innovation, particularly service innovation, has been put forward as a top priority to address the major challenges of healthcare. But how should a healthcare organization balance the needs of tomorrow through service innovation with the needs of today through high-quality care on a daily basis. What development practices and innovation types need to be implemented to deliver high-quality care, now and in the future? Through combining (a) how to work on service innov
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Larner, Jonathan. "Service improvement." In How to Develop Your Healthcare Career. John Wiley & Sons, Ltd, 2016. http://dx.doi.org/10.1002/9781119103202.ch6.

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Yalley, Andrews Agya. "Managing Healthcare Employees." In Health Service Marketing Management in Africa. Productivity Press, 2019. http://dx.doi.org/10.4324/9780429400858-13.

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Muogboh, Obinna S., and Jimoh G. Fatoki. "Managing Healthcare Logistics." In Health Service Marketing Management in Africa. Productivity Press, 2019. http://dx.doi.org/10.4324/9780429400858-17.

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Mager, Birgit, Anna-Sophie Oertzen, and Josina Vink. "Co-creation in Health Services Through Service Design." In Service Design Practices for Healthcare Innovation. Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-87273-1_24.

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Fosch-Villaronga, Eduard, and Hadassah Drukarch. "AI for Healthcare Service Robots." In AI for Healthcare Robotics. CRC Press, 2022. http://dx.doi.org/10.1201/9781003201779-7.

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Sailer, Anca, Bo Yang, Siddharth Jain, Angel E. Tomala-Reyes, Manu Singh, and Anirudh Ramnath. "Healthcare Application Migration in Compliant Hybrid Clouds." In Service-Oriented Computing. Springer International Publishing, 2018. http://dx.doi.org/10.1007/978-3-030-03596-9_52.

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Streszczenia konferencji na temat "Healthcare service"

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Somaiya, Vimal, and Masatoshi Hara. "HEALTHCARE SERVICE QUALITY ON PATIENT LOYALTY IN ZAMBIA." In INTERNATIONAL Conference on Business, Management, and Economics Engineering Future-BME. Faculty of Technical Sciences, Novi Sad, 2025. https://doi.org/10.24867/future-bme-2024-019.

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The Zambian government faces significant challenges in providing adequate healthcare services to its citizens. In response, Zambia has implemented the National Health Policy, which aims to ensure equitable access to high-quality, cost-effective healthcare as close to families as possible. This study investigates the impact of brand image, patient satisfaction, and patient loyalty on the quality of healthcare services in Zambian health facilities. Findings reveal a strong correlation between healthcare service quality and the factors of patient satisfaction, brand image, and patient loyalty. Pa
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Zhang, Linda L., Michel Aldanondo, and Arun Kumar. "Healthcare platforming for healthcare service development in hospitals." In 2014 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM). IEEE, 2014. http://dx.doi.org/10.1109/ieem.2014.7058652.

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Luther, Raminder, and Youqin Pan. "Effect of Massachusetts healthcare reform on financial performance of healthcare providers: Panel data analysis." In 2015 12th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2015. http://dx.doi.org/10.1109/icsssm.2015.7170177.

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Thendral Surendranath, Ephina. "Explainable Hybrid Machine Learning Technique for Healthcare Service Utilization." In 15th International Conference on Applied Human Factors and Ergonomics (AHFE 2024). AHFE International, 2024. http://dx.doi.org/10.54941/ahfe1004837.

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In the era of data, predictive and prescriptive analytics in healthcare is enabled by machine learning (ML) algorithms. The varied healthcare entities pose challenges in the inclusion of ML predictive models in the rule-based claims processing system. The hybrid ML algorithm proposed in this research article is for handling huge volumes of data in predicting a member’s utilization of Medicaid home healthcare service. The member’s demographic features, health details and enrolment details are generally considered for building the utilization model though health details may not be available for
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Ruyu Bai, Xiaoli Wang, and Qiang Su. "The impact of healthcare information technology on quality and safety of healthcare: A literature review." In 2015 12th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2015. http://dx.doi.org/10.1109/icsssm.2015.7170274.

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Rasheed, Reshma, Babafemi Salako, Olugbenga Odutola, and Yathorshan Shanthakumaran. "54 Service transformation of acute home visiting service (AHVS) during COVID-19 pandemic." In Leaders in Healthcare 2021. BMJ Publishing Group Ltd, 2021. http://dx.doi.org/10.1136/leader-2021-fmlm.54.

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Umar, Umara, Muazzam A. Khan, Rabia Irfan, and Jawad Ahmad. "IoT-based Cardiac Healthcare System for Ubiquitous Healthcare Service." In 2021 International Congress of Advanced Technology and Engineering (ICOTEN). IEEE, 2021. http://dx.doi.org/10.1109/icoten52080.2021.9493478.

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Kang, Kyung Sook, and Jung Sug Choi. "Nursing Service Quality, Medical Service Satisfaction and Intent to Reuse the Hospital Services As Perceived by Health Care Consumers Admitted to Small and Medium-sized Hospitals." In Healthcare and Nursing 2013. Science & Engineering Research Support soCiety, 2013. http://dx.doi.org/10.14257/astl.2013.40.29.

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Letouze, Patrick, Valéria Martins da Silva, and J. I. M. de Souza Júnior. "Patient-centric healthcare service systems." In ICSE '16: 38th International Conference on Software Engineering. ACM, 2016. http://dx.doi.org/10.1145/2897683.2897690.

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Hemmati, Ashkan, Chris Carlson, Maleknaz Nayebi, Guenther Ruhe, and Chad Saunders. "Analysis of Software Service Usage in Healthcare Communication Services." In 2017 IEEE International Conference on Software Quality, Reliability and Security Companion (QRS-C). IEEE, 2017. http://dx.doi.org/10.1109/qrs-c.2017.95.

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Raporty organizacyjne na temat "Healthcare service"

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Herrera, Cristian, and Andy Oxman. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/170411.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or
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Herrera, Cristian, Andy Oxman, and Shaun Treweek. Does integration of primary healthcare services improve healthcare delivery and outcomes? SUPPORT, 2017. http://dx.doi.org/10.30846/1704112.

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Primary healthcare in many low- and middle-income countries is organised through vertical programmes for specific health problems such as tuberculosis control or childhood immunisation. Vertical programmes can help deliver particular technologies or services, but may lead to service duplication and fragmentation. To address such problems, the World Health Organization and other organizations promote integration, where inputs, delivery, management and organization of particular service functions are brought together. Integration may involve adding a service to an existing vertical programme or
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Hollick, Rosemary J., Michelle Stevenson, Michael Parker, et al. Mapping for Better Care: Supporting service planning for people with rheumatic and musculoskeletal conditions. RHEUMAPS study / University of Aberdeen, 2025. https://doi.org/10.57064/2164/25119.

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Rheumatic and musculoskeletal disorders (RMDs) affect approximately one-third of the UK population, yet access to timely and equitable care remains inconsistent. National audits have highlighted significant variations in service provision and health outcomes, shaped by individual socio-demographic characteristics and place-based factors. Rural populations, comprising around 20% of the UK, face unique challenges due to geographic remoteness, centralised specialist services, and an ageing demographic. Workforce constraints and service accessibility further exacerbate these disparities, limiting
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Rauch, Nathan C. Business Case Analysis: Reconfiguration of the Frederick Memorial Healthcare System Courier Service. Defense Technical Information Center, 2008. http://dx.doi.org/10.21236/ada493596.

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S. Mulu, Anchinesh, Fikir M. Asaminew, Michelle De Jong, Zaida Orth, Johanna Riha, and Asha George. Gender-Based Violence Service Provision in the Primary Healthcare System in Ethiopia. United Nations University - International Institute for Global Health, 2025. https://doi.org/10.37941/rr/2025/9.

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Doyle, Dennid D. Variation in Civilian Healthcare Utilization Amoung Active Duty Army Service Members in Germany. Defense Technical Information Center, 1999. http://dx.doi.org/10.21236/ada420793.

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Savedoff, William D. A Moving Target: Universal Access to Healthcare Services in Latin America and the Caribbean. Inter-American Development Bank, 2009. http://dx.doi.org/10.18235/0011233.

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Healthcare services are more widespread in Latin America and the Caribbean today than 50 years ago, yet this availability is not necessarily reflected in popular perceptions. This study documents the expansion of healthcare services in the region in terms of medically-trained professionals, service utilization, and insurance eligibility. It finds that people in countries with more doctors have a more positive view of access to healthcare and greater confidence in the healthcare system. However, other factors intervene in this relationship between perceptions and objective indicators, such as t
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Cohen, Deborah J., Annette M. Totten, Robert L. Phillips, Jr., et al. Measuring Primary Healthcare Spending. Agency for Healthcare Research and Quality (AHRQ), 2024. http://dx.doi.org/10.23970/ahrqepctb44.

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Background. Policy leaders and researchers have identified a range of primary care spending conceptualizations, developed frameworks and methods for measuring primary care spending, and documented the pros and cons of different approaches. However, these efforts have not been comprehensive, particularly as the number of estimates has grown. We continue this work by identifying the definitions, data sources, and approaches used to estimate primary care spending in the United States. Our objective was to identify where there is and is not consensus across methods, and how initial steps toward a
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Echevin, Damien, Bernard Fortin, and Aristide Houndetoungan. Healthcare Quality by Specialists under a Mixed Compensation System: an Empirical Analysis. CIRANO, 2023. http://dx.doi.org/10.54932/cttw3290.

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We analyze the effects of a mixed compensation (MC) scheme for specialists on the quality of their healthcare services. To do so, we exploit a major reform that was implemented in Quebec (Canada) in 1999. The government introduced a payment mechanism combining a fixed per diem with a reduced fee per clinical service. Using panel patient-doctor data covering the period 1996-2016 and including 320,441 patients, we estimate a multi-state multi-spell hazard model with correlated heterogeneity, analogous to a difference-in-differences approach. We compute three output-based quality indicators from
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Rada, Gabriel. Does the use of mobile phone messaging reminders increase attendance at healthcare appointments? SUPPORT, 2016. http://dx.doi.org/10.30846/161113.

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Failure to attend healthcare appointments impacts on patient health and health system costs. Sending patients appointment reminders using mobile phone text messages (Short Message Service (SMS) and Multimedia Message Service (MMS)) could improve attendance compared to no reminders, or other types of reminders, such as postal or phone call reminders. The broad penetration of mobile phones in several low-income countries makes this intervention particularly promising.
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