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Artykuły w czasopismach na temat „National Board for Consumer Complaints”

Autor: Grafiati

Data publikacji: 29 lipca 2024

Data aktualizacji: 31 lipca 2025

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1

Andersen, Minie. "Consumer Protection: The Interaction Between Written and Unwritten Law." European Review of Private Law 29, Issue 4 (2021): 633–58. http://dx.doi.org/10.54648/erpl2021033.

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The scope of consumer protection according to both written and unwritten law is assessed through an analysis of court decisions and decisions of the Consumer Complaints Board in Danish law with references to other Scandinavian law and to EU case law. The article analyses consumer protection in Scandinavian contract law according to general principles of interpretation and statutory law in the form of national legislation implementing Article 5 of Directive 93/13/EEC on unfair terms in consumer contracts. The so-called (larger) general clause of invalidity in the form of section 36 of the relev

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Beck-Friis, J. "How consumer disputes are dealt with in Sweden: The Swedish National Board for Consumer Complaints." Journal of Consumer Policy 13, no. 4 (1990): 477–82. http://dx.doi.org/10.1007/bf00412341.

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Dwi, Rosmawati, Sinudarwati Sinudarwati, and Fika Regita Trismiyanto. "PERANCANGAN SYSTEM INFORMASI PENANGANAN KELUHAN KONSUMEN BERBASIS WEB PADA PT. INDUSTIRA BATU CEPER TANGERANG." Journal CERITA 5, no. 2 (2019): 135–45. http://dx.doi.org/10.33050/cerita.v5i2.239.

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PT Industira is one of the companies engaged in manufacturing Disassembly power panel (Disribution Board) for TL lamp lighting. To improve costumer service, PT Industira provides Quality Assurance & Customer Service Team Leader (QA & CS TL) as a container to accommodate various complaints handling provided by consumers. Based on the current system obtained the results that the system there are still some disadvantages are all still done manually that need a more accurate new system that is a web-based consumer complaint information system that uses PHP programming with Notepad ++ and M

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Tsalikis, John, and Bruce Seaton. "Corporate Social Responsibility: A Cross-National Study of the Treatment of Consumers and Employees." Business Ethics and Leadership 4, no. 2 (2020): 6–15. http://dx.doi.org/10.21272/bel.4(2).6-15.2020.

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Within a CSR framework, this paper reports on an extensive array of studies that explore consumer and employee issues with businesses in 13 countries, including the United States and countries in Eastern and Western Europe, Latin America, Asia, and the Middle East. The relevance of this study is based on the idea that consumer trust and fair treatment of employees are both core components of CSR and vital elements of economic efficiency and satisfaction from both supplier and customer perspectives. The questionnaires included open-ended inquiries which employed the technique of unaided recall,

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Stevenson, David G. "Nursing Home Consumer Complaints and Quality of Care: A National View." Medical Care Research and Review 63, no. 3 (2006): 347–68. http://dx.doi.org/10.1177/1077558706287043.

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Sarkar, Sourish, and Balaji Rajagopalan. "Consumer safety complaints and organizational learning: evidence from the automotive industry." International Journal of Quality & Reliability Management 35, no. 10 (2018): 2094–118. http://dx.doi.org/10.1108/ijqrm-03-2017-0048.

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Purpose The purpose of this paper is to investigate the value of information in consumer safety complaints for organizational learning. Design/methodology/approach Empirical analysis of this study uses a novel secondary data set, which is formed by combining complaints data filed with the National Highway Traffic Safety Administration (NHTSA) for potential safety defects, and design change information from 2003 to 2011 model-year vehicles in the USA. Findings First, the paper demonstrates the value of information embedded in complaints. Second, in the case of radical product redesigns, owing t

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Segest, E. "Patients' Complaints: The Disciplinary System regarding Evaluation of Physicians' Conduct." Medicine, Science and the Law 33, no. 1 (1993): 41–46. http://dx.doi.org/10.1177/002580249303300108.

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The study comprises all complaints which patients have made to the Danish National Board of Health in 1984–1985. The Board has disciplinary powers over physicians and advises the public prosecutor in cases of gross negligence that are to be brought before a court. There were 531 complaints on average per year. The frequency of complaints was 1.0 complaint per 10,000 population. A large part of the complaints concerned cases where no physical harm occurred (45%), and in only a small portion (16%) were there serious injuries. The Board found that negligence had occurred in 21% of the complaints,

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Kerti, N. G. N. Renti Maharaini. "Consumer protection institutions strengthening in the digitalization era." Indonesian Journal of Multidisciplinary Science 3, no. 1 (2023): 55–63. http://dx.doi.org/10.55324/ijoms.v3i1.675.

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Consumer protection laws have been in effect in Indonesia for 23 years, but consumer complaints seem to never end and even tend to increase. According to National Consumer Protection Agency (BPKN) complaint data, the three sectors with the most consumer complaints in the last five years have been financial services, e-commerce, and housing, as well as health services, transportation, telecommunications, food and beverage, cosmetics, and household gas electricity. Business transactions and dispute resolution are affected by information and technology improvements. Since the disruptive transacti

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9

Munathsir Mustaman. "ANALISIS PENEGAKAN HUKUM PERLINDUNGAN KONSUMEN DALAM KARTEL PENJUALAN SEPEDA MOTOR SKUTER MATIK HONDA-YAMAHA (Studi Kasus Putusan Kasasi MA RI No. 217K/Pdt.Sus-KPPU/2019)." SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL 11, no. 1 (2022): 40–52. http://dx.doi.org/10.36526/sosioedukasi.v11i1.1802.

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Normative juridical research methodologies with a statutory approach are used to examine customer protection in the 110-125 CC of Honda-Yamaha automatic scooter motorbike sales cartel and legal measures to recover consumer losses. Since the KPPU decision 04/KPPU-I/2016 simply addresses the legal certainty of the cartel elements under Article 5 paragraph (1) Law 5/1999, it can be concluded that consumer protection law enforcement has not been taken into account in the cartel selling automatic scooters 110-125 CC of Honda-Yamaha. Civil actions for reimbursement for unlawful activities, complaint

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Syarifa, R., L. Rahmawati, P. F. Andini, M. Simanjuntak, and A. M. T. Anggraini. "Menyelisik Isu Perlindungan Konsumen pada Klausula Eksonerasi di Sektor Jasa Keuangan dan Retail dengan Pendekatan Mixed Methods." Jurnal Ilmu Keluarga dan Konsumen 15, no. 2 (2022): 178–91. http://dx.doi.org/10.24156/jikk.2022.15.2.178.

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Throughout 2021, the National Consumer Protection Agency (BPKN) has received 2.113 complaints from the financial services sector and 427 complaints from the retail sector, where problems related to the exoneration clause are one of the most reported problems. This research aimed to analyze the influence of knowledge and attitudes on consumer behavior and explore the role of the Consumer Dispute Settlement Agency (BPSK) in supervising the inclusion of the exoneration clause. This research applied sequential mixed methods that combine quantitative and qualitative approaches. The survey was condu

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11

Du Plessis, MA (Riette). "Redress for consumers in terms of the Consumer Protection Act 68 of 2008: The watchdog’s failure to support an accredited industry ombud - alternative suggestions." Stellenbosch Law Review 33, no. 2 (2022): 70–90. http://dx.doi.org/10.47348/slr/2022/i2a4.

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In this contribution, available avenues of consumer redress in terms of the Consumer Protection Act 68 of 2008 (“CPA”) are discussed. The majority of complaints heard by the courts and the National Consumer Tribunal (“NCT”) regarding defective goods entail second-hand cars. These include cases of suppliers’ contempt of findings by the Motor Industry Ombudsman of South Africa (“MIOSA”) in terms of section 70(3)(a), as well as instances where the MIOSA terminates the section 70(2) process and the consumer approaches the National Consumer Commission (“NCC”) in terms of section 71. Processes in th

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David, Celline, Keizahra Wardhani, Salsabila Putri, Salwani Isnaini, and Ana Sabhana Azmy. "Monitoring and Evaluation Function of BPKN RI regarding Consumer Protection Issue in Housing Sector." Politicos: Jurnal Politik Dan Pemerintahan 4, no. 2 (2024): 124–36. http://dx.doi.org/10.22225/politicos.4.2.2024.124-136.

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The National Consumer Protection Agency of the Republic of Indonesia (BPKN RI) is a bureaucratic body derived from the Ministry of Trade that focuses on handling consumer problems in Indonesia. The paper further examines what makes the housing sector have a high level of complaints at BPKN RI, what types of complaints are filed by consumers and how the form of monitoring and evaluation functions within the scope of BPKN RI in solving problems given by BPKN RI to consumers. This research uses a qualitative method by conducting direct interviews with staff of the Advocacy Division of BPKN RI. Th

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Koekemoer, Michel M. "Consumer Complaints And Complaint Forums Employed In The South African Motor Vehicle Service Industry: A Survey Of The Literature." Journal of Applied Business Research (JABR) 30, no. 3 (2014): 659. http://dx.doi.org/10.19030/jabr.v30i3.8551.

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<p>A South African consumer who owns a motor vehicle will need to have it serviced at a motor vehicle service dealership. The level of service experienced by consumers is not always satisfactory, leaving the consumer dissatisfied and wanting to complain about the poor service. The complaint forums available to South African consumers can roughly be divided into two categories, namely those established under South African law (which include the National Consumer Tribunal; the National Consumer Commission; the Motor Industry Ombud of South Africa; a consumer court; an alternative dispute r

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Jagtenberg, Rob. "Schikken, slikken of strikken?" Nederlands-Vlaams tijdschrift voor Mediation en conflictmanagement 16, no. 1 (2012): 6–11. https://doi.org/10.5553/tmd/2012016001002.

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EU proposals for Consumer ADR: pushed or persuaded into extrajudicial settlement? This contribution discusses the EU Commission proposals for a directive on Consumer ADR and a Regulation on consumer ODR. The directive compels member state to cater for complete coverage of all contractual consumer disputes (whether domestic or cross-border) by ADR entities that meet certain quality requirements and to actively make these facilities known. The proposed regulation introduces an EU-wide single ODR platform that will transfer consumer complaints to the appropriate national entity. European comparat

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Yulianingsih, Sri, and Rengga Kusuma Putra. "Analisis Yuridis tentang Perlindungan Konsumen pada E-Commerce di Indonesia: Pendekatan Yuridis-Normatif." Hakim: Jurnal Ilmu Hukum dan Sosial 2, no. 4 (2024): 842–56. https://doi.org/10.51903/hakim.v2i4.2204.

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This study focuses on the juridical analysis of consumer protection in e-commerce transactions in Indonesia, considering the sector's rapid growth, which reached a total transaction value of IDR 631 trillion in 2023. On the other hand, consumer complaints have continued to rise, involving issues such as fraud, defective products, and data privacy violations. This study aims to evaluate the effectiveness of existing regulations, such as Law No. 8 of 1999 and its supporting regulations, in protecting consumer rights. Using a normative-juridical approach, the study examines the legal substance, i

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Widiutama, Sang Nur Cahya, Budi Warsito, and Sudarno Sudarno. "ANALISIS KLASIFIKASI REKAPITULASI PENGADUAN PELANGGAN UP3 PT. PLN SEMARANG MENGGUNAKAN ALGORITMA QUEST (QUICK, UNBIASED, AND EFFICIENT STATISTICAL TREE)." Jurnal Gaussian 11, no. 1 (2022): 45–55. http://dx.doi.org/10.14710/j.gauss.v11i1.34000.

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Every company must have a way to solve the problems faced by its customers, PT. PLN Persero, the Indonesian national energy utility, must have a method to handle consumer complaints. PT. PLN Persero has a recovery time strategy for resolving consumer concerns, but it is not always effective in doing so. The QUEST algorithm (Quick, Unbiased, and Efficient Statistical Tree) approach is used to classify the problem of the recovery time policy failing on specific complaints. Classification of complaint data in order to obtain characteristics and factors as the main influence on the complaints and

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Morris, Phillip A., and Grant Clayton. "GI Bill students at 2‐year colleges: Enrollment retention, and support trends." New Directions for Community Colleges 2024, no. 206 (2024): 9–21. http://dx.doi.org/10.1002/cc.20624.

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AbstractThis article presents a national snapshot of GI Bill student enrollment through examination of a repository of data on veterans’ education benefits usage, institutional practices to support veterans, and consumer advocacy information (e.g., complaints and caution flags). Through examination of records from 2217 two‐year institutions enrolling 172,453 GI Bill students, our analyses can support decision‐making regarding the extent of support services to consider offering for student veterans on community college campuses. Additionally, we provide insights into consumer advocacy for stude

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Bujisic, Milos, Vanja Bogicevic, H. G. Parsa, Verka Jovanovic, and Anupama Sukhu. "It’s Raining Complaints! How Weather Factors Drive Consumer Comments and Word-of-Mouth." Journal of Hospitality & Tourism Research 43, no. 5 (2019): 656–81. http://dx.doi.org/10.1177/1096348019835600.

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Limited attention has been given to the drivers of customer behavior that originate from less direct factors, such as weather. Weather is known to significantly alter consumers’ moods and consequently their behavior. Building on the theoretical alignment between weather, mood, and consumer behavior, this research examined how specific weather factors drive the valence of consumer comments. Furthermore, we explore the relationship between perceived weather, consumers’ moods and affective experience, and word-of-mouth. By analyzing secondary data from 32 restaurants belonging to a national fast-

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Das, Subasish, Abhisek Mudgal, Anandi Dutta, and Srinivas R. Geedipally. "Vehicle Consumer Complaint Reports Involving Severe Incidents: Mining Large Contingency Tables." Transportation Research Record: Journal of the Transportation Research Board 2672, no. 32 (2018): 72–82. http://dx.doi.org/10.1177/0361198118788464.

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According to 2010–2014 Fatality Analysis Reporting System (FARS) data, nearly 6.35% of fatal crashes happened as a result of vehicles’ pre-existing manufacturing defects. The National Highway Traffic Safety Administration’s (NHTSA) vehicle complaint database incorporates more than 1.37 million complaint reports (as of June 1, 2017). These reports contain extended information on vehicle-related disruptions. Around 5% of these reports involve some level of injury or fatalities. This study had two principal objectives, namely (1) perform knowledge discovery to understand the latent trends in cons

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Sinnamon, Tim. "CONSUMER CAPTURE AND THE LEGAL SERVICES ACT 2007." Denning Law Journal 26 (September 24, 2014): 98–148. http://dx.doi.org/10.5750/dlj.v26i0.926.

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It is now nearly 7 years since the Legal Services Act 2007 (LSA) was brought onto the statute books. It is now 5 years since the major provisions of the Act became effective. For those unfamiliar with the Act, it is a blockbuster piece of legislation which in its entirety runs to 214 sections (covering 120 pages) and 24 Schedules which make up the remainder of the total 389 pages.The LSA 2007 sought to fundamentally recalibrate the regulation of the legal services market. To achieve this, the Act introduced a new tier of oversight regulation, above the then existing regulators of legal service

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Lin, Vivian, and Debra Gillick. "Does workforce regulation have the intended effect? The case of Chinese medicine practitioner registration." Australian Health Review 35, no. 4 (2011): 455. http://dx.doi.org/10.1071/ah10869.

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The Chinese Medicine Registration Act was passed through Victorian parliament in 2000, based on policy research that suggested the need for statutory registration as a means for protecting public health and safety. This paper reports on the implementation and the effect of this policy. By examining registration, complaints and prosecution data from the Chinese Medicine Registration Board as well as comparing the complaints data between 2003 and 2007 across all Victorian registration boards, this paper considers the extent to which the policy research and the policy intent were justified. Based

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Bodhihanna, Aldhanti. "Rehabilitating Indonesia Consumer Dispute Settlement in Effective Ways." Lawpreneurship Journal 2, no. 1 (2022): 61–77. http://dx.doi.org/10.21632/ctlr.2.1.61-77.

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According to the National Legislation Programme 2015-2019, the Consumer Protection Act is ranked 92 out of 189 draft bills to be reviewed and approved during the presidential election in mid-2019. A year later, there has not been any updated version of the amendment. The enforcement of consumer protection is facing certain problems and challenges, especially in handling any consumer disputes. Hence, it is necessary for the Government to prioritize the act to adjust the obstacles. The author uses normative juridical research methods in compiling this research. This article will compare Indonesi

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LI, JOHN, KIRK SMITH, DAWN KAEHLER, KAREN EVERSTINE, JOSH ROUNDS, and CRAIG HEDBERG. "Evaluation of a Statewide Foodborne Illness Complaint Surveillance System in Minnesota, 2000 through 2006." Journal of Food Protection 73, no. 11 (2010): 2059–64. http://dx.doi.org/10.4315/0362-028x-73.11.2059.

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Foodborne outbreaks are detected by recognition of similar illnesses among persons with a common exposure or by identification of case clusters through pathogen-specific surveillance. PulseNet USA has created a national framework for pathogen-specific surveillance, but no comparable effort has been made to improve surveillance of consumer complaints of suspected foodborne illness. The purpose of this study was to characterize the complaint surveillance system in Minnesota and to evaluate its use for detecting outbreaks. Minnesota Department of Health foodborne illness surveillance data from 20

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Fernandez, Angelina Anne, and Rahmah Ismail. "The Roles of Institutional Frameworks in Enforcing Food Safety in Malaysia." GATR Global Journal of Business Social Sciences Review 6, no. 3 (2018): 97–105. http://dx.doi.org/10.35609/gjbssr.2018.6.3(4).

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Objective - Food is one of the basic elements of survival. Nevertheless, the advancement of science and technology has made food safety a complex issue. Chemical additives that are harmful to health are constantly added into our food products. Food safety involves the health of the society at large and the productivity of individuals in our country. There needs to be a tightening of laws to ensure that the food safety of our products is always protected. The objective of this paper is to examine the roles of various enforcement agencies - both governmental and non-governmental - and to conduct

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Rebecca Octania Br. Sitompul and Renti Maharaini Kerti. "PERLINDUNGAN KONSUMEN TERHADAP KLAUSULA BAKU DALAM PERJANJIAN PENGIKATAN JUAL BELI RUMAH PERUSAHAAN LIPPO CIKARANG." Reformasi Hukum Trisakti 7, no. 2 (2025): 788–98. https://doi.org/10.25105/refor.v7i2.22760.

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In relation to the process of purchasing a house, there is a document containing an agreement between the business actor and the consumer called the Sale and Purchase Binding Agreement (PPJB). This document is prepared by the developer and signed by the consumer. One common issue is that developers often include unfair or unbalanced clauses that harm consumer rights. Since the PPJB is drafted by the developer, their subjectivity and interests tend to dominate the agreement's content. The problem raised is whether the clauses in the PPJB comply with Law Number 8 of 1999 on Consumer Protection a

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Cindy Mariam Magdalena Rantung. "LEGAL PROTECTION OF CONSUMERS IN ELECTRONIC TRANSACTIONS: ITS IMPLEMENTATION IN THE LOCAL ECONOMIC SECTOR OF TOMOHON." Santhet (Jurnal Sejarah Pendidikan Dan Humaniora) 9, no. 3 (2025): 1067–77. https://doi.org/10.36526/santhet.v9i3.5629.

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This study aims to examine the implementation of legal consumer protection in electronic transactions within the local economic sector of Tomohon City. With the increasing use of digital platforms for commercial activities, it is essential to assess how existing regulations are understood and applied by both consumers and business actors in small urban areas. A mixed-methods approach was employed, combining quantitative data from a closed-ended questionnaire completed by 20 consumer respondents and qualitative data obtained through in-depth interviews with 10 MSME operators. The findings revea

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Yakushijin Gomes dos Santos, Fernanda, David Barbosa de Alencar, Alexandra Priscilla Tregue Costa, and Marden Eufrasio dos Santos. "Air Conditioner Production Failure Analysis Techniques." International Journal for Innovation Education and Research 7, no. 10 (2019): 837–48. http://dx.doi.org/10.31686/ijier.vol7.iss10.1832.

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This paper aims to apply the use of quality tools for fault analysis techniques and internal circuit board defect reduction in an air conditioner company. We currently have millions of air conditioners installed and produced annually on all continents and consecutively there is increasing consumer complaints that internal circuit boards are one of the most critical components of an appliance and it is it that controls its functions as a for example: receive the temperature signal chosen on the remote control so that it works to increase or decrease the temperature as per customer requirement.

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Dita Cahyani Sudirman, Nabila Alya Husna, Salsabilla Putri Alaika, Aura Syahranni, and Donyuanalloh Azdy. "Otoritas Jasa Keuangan Dalam Melindungi Nasabah Perbankan." Deposisi: Jurnal Publikasi Ilmu Hukum 2, no. 1 (2024): 292–301. http://dx.doi.org/10.59581/deposisi.v2i1.2441.

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The study of the role of the Financial Services Authority (OJK) in protecting banking customers is an important topic in the context of consumer protection and the stability of the financial system. OJK has the authority to end operational supervision procedures related to bank and non-bank exchange transactions, as well as providing legal certainty for customers. It is an Islamic economic perspective, OJK also has a role in protecting sharia banking customers. Legal protection for depositing customers has been regulated in various laws and regulations, including Law Number 21 of 2011 concerni

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Imam Asfali. "Kewenangan dan Mekanisme Penyelesaian Sengketa Perbankan dalam Rangka Perlindungan Nasabah Perbankan Setelah Dibentuknya Undang-Undang Nomor 21 Tahun 2011 Tentang Otoritas Jasa Keuangan." Jurnal Smart Hukum (JSH) 1, no. 2 (2023): 313–22. http://dx.doi.org/10.55299/jsh.v1i2.272.

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The absence of balanced protection puts customers in a weak position. This aspect of customer protection can also be seen in the national banking business. There are two dominant problems that are often complained of by customers of banking services. First, complaints about banking products such as ATMs (Automatic Teller Machines), credit cards, and various types of savings accounts. Also included in complaints about banking products are promises of prizes and advertisements for banking products. Second, complaints about the unsympathetic and unprofessional work of officers, especially service

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Rahmah, Mutia, Megawati Simanjuntak, Anggi Mayang Sari, and Irni Rahmayani Johan. "THE STUDY OF PROGRAM AND ROLES OF NATIONAL CONSUMER PROTECTION AGENCY USING QUALITATIVE AND QUANTITATIVE APPROACHES." Journal of Child, Family, and Consumer Studies 2, no. 3 (2023): 209–22. http://dx.doi.org/10.29244/jcfcs.2.3.209-222.

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The National Consumer Protection Agency (BPKN) was established to fulfill consumer protection needs in accordance with its duties. This study aimed to identify the role and performance of BPKN. The research design used was a mixed method. A total of 224 respondents were selected for the online survey using voluntary sampling techniques with the criteria of Indonesian citizens, men, and/or women aged 18-65 years, and in-depth interviews with the Chairman of the Research and Development Commission of BPKN. Data analysis was performed using Microsoft Excel 2013 and SPSS version 25.0. The result o

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Musataklima, Musataklima, M. Syamsudin, and Adi Sulistiyono. "Konstitusionalisasi Perlindungan Konsumen Perspektif Hukum Hak Asasi Manusia dan Hukum Profetik Islam." Jurnal HAM 14, no. 2 (2023): 137. http://dx.doi.org/10.30641/ham.2023.14.137-154.

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People are ipso facto consumers. People, as consumers, have rights that must be protected by law. As human beings, consumers have rights that must be protected, respected, fulfilled, and advanced by the state. However, current consumer protection could be more effective and stronger, as evidenced by many consumer complaints to the National Consumer Protection Agency. (BPKN). This is also due to the weak legal instruments of consumer protection that need to be burned into the country’s constitution. Based on this, the study aims to analyze the urgency of constitutionalizing consumer protection

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Hohmann, Balázs. "Possibilities for Modernization of Conciliation Board Procedures in the Countries of Central and Eastern Europe - Online Dispute Resolution and Electronic Communication." European Journal of Social Sciences 4, no. 1 (2021): 18. http://dx.doi.org/10.26417/554xup42d.

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Conciliation bodies are the main European forums for alternative dispute resolution for consumer disputes, providing an institutionalized opportunity to remedy consumer infringement cases quickly, cheaply and efficiently. The institution has excellent dispute resolution efficiency not only in Hungary, but also at the international level, which greatly contributes to the enforcement of the consumer protection legislation of the countries concerned. The scientific examination of the work of the bodies and the legislation related to them, the number of domestic and international scientific works

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Shepherd, K. M., and A. P. Wyn-Jones. "Private water supplies and the local authority role: results of a UK national survey." Water Science and Technology 35, no. 11-12 (1997): 41–45. http://dx.doi.org/10.2166/wst.1997.0707.

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There are more than 100,000 private water supplies within the UK serving about a million people. The Private Water Regulations 1991 provide a framework for Local Authorities to monitor these supplies within their areas. Geographical distribution is variable with some Authorities responsible for large numbers of private sources. Sampling programmes are dependent on the abstraction volume or the number of consumers; some supplies may be monitored only annually or even less frequently. Seasonal variation of water quality may allow contaminated water to be consumed undetected by the Authority and

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,, Andhika Yusuf Permana, and Munawar Kholil ,. "TINJAUAN YURIDIS PERLINDUNGAN KONSUMEN DALAM PERJANJIAN JUAL BELI ONLINE DI INDONESIA." Jurnal Privat Law 7, no. 1 (2019): 60. http://dx.doi.org/10.20961/privat.v7i1.30102.

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<p>Abstract<br />This article for analytic, a problematic consumer protection, and the dispute for consumer case. This <br />research form normative legal research which perspective. A data used is secondary and tertiary data. <br />Method of collection use document. Technique analytic a data using syllogism deduction. A problematic <br />consumer protection on online transaction agreement Indonesian unsolved, due by lack of awareness <br />consumer a conflict solution, lack of knowledge consumer protect law, and over difficult on dispute. Dispute <br /&g

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Abdillah, Riad, Sjaifurrachman Sjaifurrachman, Abintoro Prakoso, and Evi Dwi Hastri. "Legal Protection in Consumer Dispute Resolution: Independence of the Financial Services Authority (OJK)." International Asia Of Law and Money Laundering (IAML) 3, no. 2 (2024): 53–61. http://dx.doi.org/10.59712/iaml.v3i2.87.

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The progress of the national economy is influenced by financial services. The Financial Services Authority (OJK) as an independent institution that is responsible and plays an important role in supervising and regulating management in the financial services sector, is committed to providing legal protection guarantees for consumer rights. The normative legal research method using a statutory approach and this concept approach shows the results that the Financial Services Authority (OJK) has used the concept of Alternative Dispute Resolution (ADR) as part of pseudo/quasi by establishing an Alte

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Christiana, Christiana, Winda Fitri, and Ninne Zahara Silviani. "Studi Komparasi Hukum Perlindungan Konsumen dalam Transaksi Jual Beli Online antara Indonesia dengan Malaysia." PAMALI: Pattimura Magister Law Review 4, no. 3 (2024): 279. http://dx.doi.org/10.47268/pamali.v4i3.2311.

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Introduction: Legal protection of consumer in online buying and selling transactions is an urgency in today’s developments. Statistical data from National Consumer Protection Agency shows that from the beginning of 2024 until now receiving complaints from consumers is dominant of e-commerce field.Purposes of the Research: The purpose of this article is to examine the differences in consumer protection laws in online buying and selling transactions in Indonesia and Malaysia which are expected to be applied in Indonesia.Methods of the Research: The research method used in this research is normat

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Bai, Shuming, and Kai S. Koong. "Financial and other frauds in the United States: a panel analysis approach." International Journal of Accounting & Information Management 25, no. 4 (2017): 413–33. http://dx.doi.org/10.1108/ijaim-03-2017-0033.

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Purpose The purpose of this paper is to report on the findings and implications associated with the millions of financial and other fraud complaints that are reported to the Federal Trade Commission and published in the Consumer Sentinel Network Data Book each year since 2002. Based on the three dimensions, namely, the number of complaints, growth rates and geographic locations of those crimes, this study found similar as well as unique trends that are new and are critical for addressing the rise of cybercrimes in the USA. The trends and patterns identified may also have implications for addre

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Abdul Wahab, M. A. F., Z. Mohd Jawi, I. Abdul Hamid, et al. "Automotive Consumerism in Malaysia with Regard to Car Maintenance." Journal of the Society of Automotive Engineers Malaysia 1, no. 2 (2017): 137–53. http://dx.doi.org/10.56381/jsaem.v1i2.17.

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This paper aims to review relevant legal framework, statistics, news reports and findings from the 'automotive ecosystem' study by MIROS relating to car maintenance issues in Malaysia. The automotive consumerism data mainly comes from the Road Transport Department (RTD), Ministry of Domestic Trade, Co-operatives and Consumerism (MD'TCC) and National Consumer Complaints Centre (NCCC), in addition to news articles via web search. In summary, there are several laws and legislations involving various authorities which can be utilised to safeguard automotive consumers ranging from before car regist

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Maesaroh, Fitria, and Wachyu Hari Aji. "ANALYSIS OF PERCEIVED VALUE AND TRUST OF SATISFACTION AND ITS IMPACT ON THE LOYALTY OF ONLINE SHOPPING CONSUMERS IN TOKOPEDIA." Dinasti International Journal of Management Science 2, no. 4 (2021): 696–09. http://dx.doi.org/10.31933/dijms.v2i4.789.

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The number of Internet Users is increasing and the competitors of Online Business are making Online Shopping business tight, but the increase in Internet users is not in line with the increase in Online Shopping users. Data obtained from the Association of Indonesian Internet Service Providers (APJII, 2020), the reason why Internet users never change their goods or services online 6.7% is worried that the goods will not arrive. And data from the National Consumer Protection Agency (BPKN) for 2018-2020 there were complaints with problems regarding phishing and accounts via OTP. Tokopedia is an

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Ismailova, Bakytgul Shaimerdenovna Ismailova, and Galiya Kadyrbayevna Sagieva. "SOME ISSUES OF CONSUMER PROTECTION IN THE IMPLEMENTATION OF CROSS-BORDER ELECTRONIC COMMERCE WITHIN THE EAEU." Bulletin of the Institute of Legislation and Legal Information of the Republic of Kazakhstan 80, no. 2 (2025): 215–25. https://doi.org/10.52026/2788-5291_2025_80_2_215.

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A special feature of e-commerce is the mechanism of its implementation, that is, it is carried out through Internet resources. The complexity of this factor is in constant change and development. The object of regulation of the studied legal relations are legal relations that are related to the exercise of consumer rights in the Internet space, using the capabilities of digital technologies. Therefore, the second characteristic feature of electronic commerce is cross-border, when the process extends to consumers-citizens of different states, regardless of the relevant local, as well as legal,

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Roofe, Nina, Barbara Stewart, Kimberley Sartain, Jolie Jackson, and Alicia Landry. "Mentoring: Perspectives for a Diverse FCS Profession." Journal of Family & Consumer Sciences 115, no. 4 (2023): 7–18. http://dx.doi.org/10.14307/jfcs115.4.7.

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The value of mentorship for family and consumer sciences (FCS) professionals is emphasized by inclusion in five leadership development programs offered by FCS professional organizations. The American Association of Family & Consumer Sciences (AAFCS) Leadership Academy, Academy of Nutrition and Dietetics (AND) Leadership Institute, Council of Administrators of Family and Consumer Sciences (CAFCS) Emerging Leaders Workshop, Board on Health & Human Sciences (BHHS) Fellows Program, and the National Extension Association of Family & Consumer Sciences (NEAFCS) Extension Leadership Confer

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Karpii, O. "Board games market of Ukraine: current state and development prospects." Management and Entrepreneurship in Ukraine: the stages of formation and problems of development 2022, no. 2 (2022): 244–52. http://dx.doi.org/10.23939/smeu2022.02.244.

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The analyzed market of board games is quite widespread in the world. This market is only gaining momentum and becomes interesting in the future in Ukraine, as it is potentially large-scale and not yet saturated with goods. Indeed, the market is gradually changing and there was a particular jump during the lockdown when people got into board games. Therefore, the article reviews the board games market, which, due to the impact of the Covid-19 pandemic, had a different impact on the enterprise’s activities in this field of activity. Thus, in the retail market, we are observing a decrease in sale

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Flagg, Jessica N., and Simona M. Hannon. "Small-Dollar Loans in the U.S.: Evidence from Credit Bureau Data." FEDS Notes, no. 2024-07-19-1 (July 2024): None. http://dx.doi.org/10.17016/2380-7172.3571.

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Small-dollar loans were brought into the spotlight in March 2020, when five agencies—the Board of Governors of the Federal Reserve System, the Consumer Financial Protection Bureau (CFPB), the Federal Deposit Insurance Corporation (FDIC), the National Credit Union Administration (NCUA), and the Office of the Comptroller of the Currency (OCC)—issued a joint statement encouraging their supervised financial institutions to offer such loans to consumers and small businesses in response to the onset of the pandemic.

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Liudmyla, MYKYTENKO. "AN ALTERNATIVE WAY OF RESOLVING DISPUTE WITH CONSUMER PARTICIPATION: EXPERIENCE FOR UKRAINE." Foreign trade: economics, finance, law 112, no. 5 (2020): 93–104. http://dx.doi.org/10.31617/zt.knute.2020(112)09.

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Background. The Government-endorsed Concept of State Policy for Consumer Protection by 2020 recognizes the need to reform a consumer protection system that has lost its control and is not acting in the interests of the multi-million consumer community. Governments are being chaned, but no one is paying attention to this problem, which exacerbates the situation in the country and leads to more active actions and consumer demands: there are no constitutional guarantees for state protection of legitimate consumer rights; there is no effective state body for consumer protection, independent from i

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Ajeng Tri Utami, Nurani. "Legal Analysis of Hospital Dispute Settlement through Mediation by Provincial Hospital Supervisory Board (BPRS)." SHS Web of Conferences 54 (2018): 03016. http://dx.doi.org/10.1051/shsconf/20185403016.

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Law No. 44 year 2009 on Hospitals mandates the establishment of the Hospital Supervisory Board (BPRS) at national and provincial levels. One of the duties of the Provincial Hospital Board of Supervisors, as mentioned in Article 60, is to receive complaints and to mediate the dispute resolution process. Previously, if the parties agree to use the settlement of the dispute with mediation, it only involves the hospital with the patient or the party who feels aggrieved, and the mediator if necessary. However, there are still hospitals or parties who are harmed by the hospital who directly sued to

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Utama, Anugrah Prima. "PROVIDER'S RESPONSIBILITY FOR DATA PERSONAL CONSUMER ASSOCIATED WITH PRIME CARD REGISTRATION." Indonesia Private Law Review 4, no. 1 (2023): 1–10. http://dx.doi.org/10.25041/iplr.v4i1.2794.

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To minimize starter packs, the Government, through Regulation of the Minister of Communication and Information Number 12 of 2016 jo. Regulation of the Minister of Communication and Informatics Number 14 of 2017 concerning the Registration of Telecommunications Service Customers requires consumers to send personal data to the operator as a National Identity Number and Family Card Number or biological mother's name. However, this condition needs to be addressed appropriately, bearing in mind that the use of personal data by irresponsible parties without approval or authorization or because elect

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Umar, Firmansyah, Fenty U. Puluhulawa, and Fence M. Wantu. "PENYELESAIAN SENGKETA KONSUMEN DALAM TRANSAKSI CROSS BORDER E-COMMERCE SEBAGAI UPAYA MEMBERIKAN PERLINDUNGAN HUKUM." Juris 7, no. 2 (2023): 438–44. http://dx.doi.org/10.56301/juris.v7i2.1050.

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This article aims to know the consumer protection in transactioncross border e-commerceand consumer dispute resolution due to losses experienced by consumers in the transaction. This research is a normative legal research that uses secondary data such as legislation. Legal protection of consumers in transactions e-commerceis regulated by Law No. 8 of 1999 on Consumer Protection and Law No. 19 of 2016 on Amendments to Law No. 11 of 2008 on Electronic Information and Transactions. Zincleta settlement in cross border e-commerceinvolves various problems, especially related to standard clauses refe

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Sundaram, Alagappan Meenakshi. "Dr ALM’s Medicolegal Series – Part 2 – Expert Opinion." SBV Journal of Basic, Clinical and Applied Health Science 7, no. 2 (2024): 47–49. http://dx.doi.org/10.4103/sbvj.sbvj_16_24.

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Abstract A patient was admitted in a hospital for fever with chills and was treated for Typhoid fever but the patient deteriorated and referred to another hospital in moribund state. In the second hospital she was diagnosed to be suffering from Malaria but the patient died. The husband of the patient moved District Consumer Forum which held the doctors and hospital negligent because of wrong treatment. Aggrieved by the order of the District Forum, the hospital preferred an appeal to the State Consumer Disputes Redressal Commission (FA No. 89 of 2005) and the insurance company, preferred anothe

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Tuan Anis Saboordeen. "Digital Transformation in Utility Services: Iot-Based Metering for A Sustainable Future in Sri Lanka." International Journal of Latest Technology in Engineering Management & Applied Science 14, no. 5 (2025): 697–707. https://doi.org/10.51583/ijltemas.2025.140500074.

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Abstract: Effective management of energy and water resources is crucial for achieving sustainable development. This report examines the difficulties encountered by utility organizations in Sri Lanka, specifically the National Water Supply and Drainage Board and the Ceylon Electricity Board. These institutions initially adopted analog meters, which result in elevated operational costs due to their reliance on monthly readings and billing cycles. In response, the Ceylon Electricity Board is shifting towards digital metering, while the National Water Supply and Drainage Board is beginning to impl

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Bekele, Yitagesu. "National Dialogue or Election Matters in Ethiopia: Critical Analysis Of The Current Political Situation And The 6th National Election." JOELS: Journal of Election and Leadership 3, no. 1 (2022): 18–21. http://dx.doi.org/10.31849/joels.v3i1.7838.

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In Ethiopia, elections had conducted at different times. The first general election was held for the first time in 1992. Since then, the country has made five consecutive elections; however, almost all elections were accompanied by complaints of opposition parties, pre, and post-election conflicts. Nowadays Ethiopia has on the verge of disintegration due to ethnic conflict and political uncertainties that happen as the result of the absence of the elite’s consensus on varieties of national concerns, national and political questions raised by different ethnic groups that still unanswered. Surro

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